CN112001767A - Automatic car insurance quotation method and device, computer equipment and storage medium - Google Patents
Automatic car insurance quotation method and device, computer equipment and storage medium Download PDFInfo
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Abstract
The invention relates to an automatic car insurance quotation method, a device, computer equipment and a storage medium, wherein the method comprises the steps of establishing a voice communication channel; acquiring user voice through a voice communication channel; processing the user voice to obtain user related information; judging whether the user related information meets the requirements or not; if the user related information meets the requirements, calculating the vehicle insurance quotation; and feeding back the car insurance quotation to the terminal for displaying at the terminal. The method initiates a call with the user through the voice gateway, the user inputs information in a voice input mode, labor cost is reduced, errors caused by unskilled business personnel are reduced, information required by a quotation algorithm is obtained from the voice information of the user through a mode of combining real-time voice recognition and natural semantic understanding, the corresponding quotation algorithm is called, after quotation is calculated, the information is fed back to the terminal, automatic information input is realized, car insurance quotation information is automatically generated, and accuracy and efficiency are improved.
Description
Technical Field
The invention relates to a car insurance quotation method, in particular to an automatic car insurance quotation method, a device, computer equipment and a storage medium.
Background
At present, motor vehicle insurance, namely automobile insurance, is abbreviated as vehicle insurance, and refers to a commercial insurance for paying responsibility for personal casualties or property losses caused by natural disasters or accidents of motor vehicles. Motor vehicle insurance generally includes both force and business insurance, with business insurance including both basic and additional insurance portions. The basic insurance includes vehicle loss insurance and third party responsibility insurance, whole vehicle theft emergency and on-vehicle personnel responsibility insurance, and the additional insurance includes glass independent breaking insurance, scratch insurance, spontaneous combustion loss insurance, wading driving insurance, no-mistake responsibility insurance, vehicle-mounted cargo falling responsibility insurance, vehicle stopping loss insurance, newly-added equipment loss insurance, no-claim special insurance and the like. The glass is broken separately, the loss risk of spontaneous combustion and the loss risk of newly-added equipment are the additional risks of the loss risk of the vehicle body, and the additional risks can be guaranteed only after the loss risk of the vehicle is guaranteed. The forced insurance is the first forced insurance system in China, which is regulated by national laws. The owner of the motor vehicle will go to the insurance company or the agent company to make up the next vehicle insurance period immediately after each insurance period.
At present, the car insurance quotation is generated by inputting data by a customer or inputting data by customer service generally, but errors are easy to occur in the information input process, time is consumed, and the efficiency is low.
Therefore, it is necessary to design a new method for automatically inputting information and automatically generating car insurance quotation information, so as to improve the accuracy and efficiency.
Disclosure of Invention
The invention aims to overcome the defects of the prior art and provides an automatic car insurance quotation method, a device, computer equipment and a storage medium.
In order to achieve the purpose, the invention adopts the following technical scheme: the automatic car insurance quotation method comprises the following steps:
establishing a voice communication channel;
acquiring user voice through a voice communication channel;
processing the user voice to obtain user related information;
judging whether the user related information meets the requirements or not;
if the user related information meets the requirements, calculating the vehicle insurance quotation;
and feeding back the car insurance quotation to the terminal for displaying at the terminal.
The further technical scheme is as follows: the establishing of the voice communication channel comprises the following steps:
and dialing through the voice gateway to the mobile phone of the user so as to establish a voice communication channel.
The further technical scheme is as follows: the processing the user voice to obtain the user related information includes:
carrying out voice recognition on the user information to obtain recognition information;
and (4) integrating the identification information with natural semantic understanding to fill the content so as to obtain the user related information.
The further technical scheme is as follows: the user related information comprises the vehicle type of the user vehicle and the last year danger situation.
The further technical scheme is as follows: the calculating the vehicle insurance quote comprises:
calling a corresponding quotation algorithm according to the user related information;
and calculating the vehicle insurance quotation according to the quotation calculation method.
The further technical scheme is as follows: before the voice communication channel is established, the method further comprises the following steps:
and setting a quotation algorithm related to the vehicle type and the last year insurance situation.
The further technical scheme is as follows: after judging whether the user related information meets the requirements, the method further comprises the following steps:
if the user related information does not meet the requirements, generating reminding information;
and feeding back the reminding information to a terminal, and executing the acquisition of the user voice through the voice communication channel.
The invention also provides an automatic car insurance quotation device, which comprises:
the channel establishing unit is used for establishing a voice communication channel;
the voice acquisition unit is used for acquiring the voice of the user through a voice communication channel;
the processing unit is used for processing the user voice to obtain user related information;
the judging unit is used for judging whether the user related information meets the requirements or not;
the calculating unit is used for calculating the vehicle insurance quotation if the user related information meets the requirements;
and the quotation feedback unit is used for feeding back the car insurance quotation to the terminal so as to display the car insurance quotation on the terminal.
The invention also provides computer equipment which comprises a memory and a processor, wherein the memory is stored with a computer program, and the processor realizes the method when executing the computer program.
The invention also provides a storage medium storing a computer program which, when executed by a processor, is operable to carry out the method as described above.
Compared with the prior art, the invention has the beneficial effects that: the method initiates a call with the user through the voice gateway, the user inputs information in a voice input mode, labor cost is reduced, errors caused by unskilled business personnel are reduced, information required by a quotation algorithm is obtained from the voice information of the user through a mode of combining real-time voice recognition and natural semantic understanding, the corresponding quotation algorithm is called, after quotation is calculated, the information is fed back to the terminal, automatic information input is realized, car insurance quotation information is automatically generated, and accuracy and efficiency are improved.
The invention is further described below with reference to the accompanying drawings and specific embodiments.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings needed to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.
Fig. 1 is a schematic view of an application scenario of an automatic car insurance quote method according to an embodiment of the present invention;
fig. 2 is a schematic flow chart of an automatic car insurance quotation method according to an embodiment of the present invention;
fig. 3 is a schematic sub-flow diagram of an automatic car insurance quote method according to an embodiment of the present invention;
fig. 4 is a sub-flow diagram illustrating an automatic car insurance quote method according to an embodiment of the present invention;
fig. 5 is a schematic flow chart illustrating an automatic car insurance quote method according to another embodiment of the present invention;
fig. 6 is a schematic block diagram of an automatic car insurance quote apparatus provided by an embodiment of the present invention;
fig. 7 is a schematic block diagram of a processing unit of an automatic car insurance quote apparatus provided by an embodiment of the present invention;
fig. 8 is a schematic block diagram of a computing unit of an automatic car insurance quote apparatus provided by an embodiment of the present invention;
fig. 9 is a schematic block diagram of an automatic car insurance quote apparatus according to another embodiment of the present invention;
FIG. 10 is a schematic block diagram of a computer device provided by an embodiment of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
It will be understood that the terms "comprises" and/or "comprising," when used in this specification and the appended claims, specify the presence of stated features, integers, steps, operations, elements, and/or components, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, components, and/or groups thereof.
It is also to be understood that the terminology used in the description of the invention herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the invention. As used in the specification of the present invention and the appended claims, the singular forms "a," "an," and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise.
It should be further understood that the term "and/or" as used in this specification and the appended claims refers to and includes any and all possible combinations of one or more of the associated listed items.
Referring to fig. 1 and fig. 2, fig. 1 is a schematic view of an application scenario of an automatic car insurance quotation method according to an embodiment of the present invention. Fig. 2 is a schematic flow chart of an automatic car insurance quote method according to an embodiment of the present invention. The automatic car insurance quotation method is applied to a server. The server and the terminal perform data interaction, the voice of a user is obtained through the terminal, the server performs voice recognition and natural semantic understanding to form user related information, a corresponding quotation algorithm is called to calculate the car insurance quotation, the car insurance quotation is fed back to the terminal, manual input is not needed, and the efficiency and the accuracy are high.
Fig. 2 is a schematic flow chart of an automatic car insurance quote method according to an embodiment of the present invention. As shown in fig. 2, the method includes the following steps S110 to S150.
S110, establishing a voice communication channel.
In this embodiment, the voice communication channel refers to a channel that is established with a terminal owned by a user and can acquire a voice stream of the user.
Specifically, a user mobile phone is dialed through a voice gateway to establish a voice communication channel. The voice gateway initiates a call with the user, and after the user answers the call, the connection between the server and the terminal can be established so as to transmit the voice stream.
And S120, acquiring the voice of the user through a voice communication channel.
In this embodiment, the user voice refers to the voice content related to the car insurance quote of the user.
In the embodiment, the user inputs the data related to the vehicle insurance quotation to be made by the user in the form of voice through the terminal. The labor cost is reduced, errors caused by unskilled service personnel are reduced, and service loss caused by insufficient labor can be reduced according to the close relation between the car insurance and the time.
And S130, processing the voice of the user to obtain the relevant information of the user.
In this embodiment, the user-related information includes a vehicle type of the user vehicle and a last year danger situation.
In an embodiment, referring to fig. 3, the step S130 may include steps S131 to S132.
S131, carrying out voice recognition on the user information to obtain recognition information.
In this embodiment, the identification information is character information formed by directly performing voice recognition on the user information.
Specifically, speech recognition is a study of speech, and allows a machine to automatically recognize and understand human spoken words through speech signal processing and pattern recognition. Speech recognition technology is a high technology that allows machines to convert speech signals into corresponding text or commands through a recognition and understanding process. The speech recognition system is essentially a pattern recognition system, and comprises three basic units of feature extraction, pattern matching, reference pattern library and the like; the method comprises the steps of preprocessing input voice, extracting characteristics of the voice, establishing a template required by voice recognition on the basis, comparing the voice template stored in a computer with the characteristics of an input voice signal according to a voice recognition model in the recognition process of the computer, finding out a series of optimal templates matched with the input voice according to a certain search and matching strategy, and then giving out a recognition result of the computer through table lookup according to the definition of the templates.
And S132, understanding the filling content by combining the identification information with natural semantics to obtain the user related information.
In this embodiment, the natural semantic understanding filler is used to adjust the missing or misunderstood words and sentences generated in the speech recognition process.
In this embodiment, the user-related information includes a vehicle type of the user vehicle and a last year danger situation.
Natural semantic understanding is a technique for implementing semantic computation from language understanding using language knowledge.
And S140, judging whether the user related information meets the requirements.
In this embodiment, when the user-related information includes information required for calculating the car insurance quote, the user-related information meets the requirement, otherwise, the user-related information does not meet the requirement.
And S150, if the relevant information of the user meets the requirements, calculating the vehicle insurance quotation.
In this embodiment, the vehicle insurance quote refers to the price of the user's vehicle insurance.
In an embodiment, referring to fig. 4, the step S150 may include steps S151 to S152.
S151, calling a corresponding quotation algorithm according to the user related information;
and S152, calculating the vehicle insurance quotation according to a quotation algorithm.
The method includes the steps that price quoting algorithms corresponding to different vehicle types are different, an insurance company collects the price quoting algorithms to a server in advance, when a user demands for quotation, the server can quickly call the price quoting algorithms to conduct price quoting calculation, and the insurance company can flexibly adjust price quoting algorithm configuration according to different crowd difference quotations according to actual demands and timely and accurately take effect in business.
And S160, feeding back the car insurance quotation to the terminal for displaying on the terminal.
In this embodiment, the car insurance quoted price can be displayed and played in the terminal in the form of short message and/or voice.
And S170, if the user related information does not meet the requirements, generating reminding information.
In this embodiment, the reminder information refers to a voice or text prompt content for guiding the user to speak or input correct information.
And S180, feeding back the reminding information to a terminal, and executing the voice acquisition of the user through the voice communication channel.
According to the automatic car insurance quotation method, the voice gateway initiates a call with a user, the user inputs information in a voice input mode, the labor cost is reduced, errors caused by unskilled business personnel are reduced, information required by a quotation algorithm is obtained from the voice information of the user in a mode of combining real-time voice recognition and natural semantic understanding, the corresponding quotation algorithm is called, after quotation is calculated, the information is fed back to a terminal, automatic information input is achieved, car insurance quotation information is automatically generated, and the accuracy and the efficiency are improved.
Fig. 5 is a flowchart illustrating an automatic car insurance quote method according to another embodiment of the present invention. As shown in fig. 5, the automatic car insurance quotation method of the present embodiment includes steps S210-S290. Steps S220 to S290 are similar to steps S110 to S180 in the above embodiments, and are not described herein again. The added step S210 in the present embodiment is explained in detail below.
And S260, setting a quotation algorithm related to the vehicle type and the last year insurance situation.
In particular, the quotation algorithm related to the vehicle type and the last year danger situation can be set according to the actual situation, and the quotation algorithm can be flexibly adjusted according to the time and the existing situation. The server can extract information by scanning insurance policy of insurance company, and then arrange out relevant quotation algorithm from the extracted information, and can also adjust the quotation algorithm by adding manual adjustment mode, so as to meet different user requirements and improve the overall practicability.
Fig. 6 is a schematic block diagram of an automatic vehicle insurance quote apparatus 300 according to an embodiment of the present invention. As shown in fig. 6, the present invention also provides an automatic vehicle insurance quotation apparatus 300 corresponding to the above automatic vehicle insurance quotation method. The automatic vehicle insurance quotation apparatus 300 includes a unit for performing the above-described automatic vehicle insurance quotation method, and may be configured in a server. Specifically, referring to fig. 6, the auto-quote apparatus 300 includes a channel establishing unit 302, a voice acquiring unit 303, a processing unit 304, a determining unit 305, a calculating unit 306 and a quote feedback unit 307.
A channel establishing unit 302, configured to establish a voice communication channel; a voice acquiring unit 303, configured to acquire a user voice through a voice communication channel; a processing unit 304, configured to process the user voice to obtain user-related information; a judging unit 305, configured to judge whether the user-related information meets requirements; the calculating unit 306 is used for calculating the vehicle insurance quotation if the user related information meets the requirement; and an offer feedback unit 307, configured to feed back the car insurance offer to the terminal for display at the terminal.
In one embodiment, as shown in fig. 7, the processing unit 304 includes an identification subunit 3041 and a padding subunit 3042.
An identifying subunit 3041, configured to perform voice identification on the user information to obtain identification information; a filling subunit 3042, configured to understand the filling content in combination with the natural semantics for the identification information, so as to obtain the user-related information.
In one embodiment, as shown in FIG. 8, the calculation unit 306 includes an algorithm invocation subunit 3061 and an offer calculation subunit 3062.
The algorithm calling subunit 3061 is configured to call a corresponding offer algorithm according to the user-related information; and an offer calculation subunit 3062, configured to calculate the car insurance offer according to an offer algorithm.
In an embodiment, as shown in fig. 6, the apparatus further includes a reminding unit 308 and an information feedback unit 309.
A reminding unit 308, configured to generate reminding information if the user-related information does not meet the requirement; and an information feedback unit 309, configured to feed back the reminding information to the terminal, and execute the obtaining of the user voice through the voice communication channel.
Fig. 9 is a schematic block diagram of an automatic vehicle insurance quote apparatus 300 according to another embodiment of the present invention. As shown in fig. 9, the automatic vehicle insurance quotation device 300 of the present embodiment is the above-described embodiment, and is added with an algorithm setting unit 301.
An algorithm setting unit 301, configured to set a quotation algorithm related to the vehicle type and the last year danger occurrence.
It should be noted that, as can be clearly understood by those skilled in the art, the specific implementation processes of the automatic vehicle insurance quotation device 300 and each unit may refer to the corresponding descriptions in the foregoing method embodiments, and for convenience and brevity of description, no further description is provided herein.
The above-described automatic vehicle insurance quotation apparatus 300 can be implemented in the form of a computer program that can be run on a computer device as shown in fig. 10.
Referring to fig. 10, fig. 10 is a schematic block diagram of a computer device according to an embodiment of the present application. The computer device 500 may be a server, wherein the server may be an independent server or a server cluster composed of a plurality of servers.
Referring to fig. 10, the computer device 500 includes a processor 502, memory, and a network interface 505 connected by a system bus 501, where the memory may include a non-volatile storage medium 503 and an internal memory 504.
The non-volatile storage medium 503 may store an operating system 5031 and a computer program 5032. The computer program 5032 comprises program instructions that, when executed, cause the processor 502 to perform an automatic car insurance quote method.
The processor 502 is used to provide computing and control capabilities to support the operation of the overall computer device 500.
The internal memory 504 provides an environment for the operation of the computer program 5032 in the non-volatile storage medium 503, and when the computer program 5032 is executed by the processor 502, the processor 502 may be caused to execute an automatic car insurance quote method.
The network interface 505 is used for network communication with other devices. Those skilled in the art will appreciate that the configuration shown in fig. 10 is a block diagram of only a portion of the configuration relevant to the present teachings and is not intended to limit the computing device 500 to which the present teachings may be applied, and that a particular computing device 500 may include more or less components than those shown, or may combine certain components, or have a different arrangement of components.
Wherein the processor 502 is configured to run the computer program 5032 stored in the memory to implement the following steps:
establishing a voice communication channel; acquiring user voice through a voice communication channel; processing the user voice to obtain user related information; judging whether the user related information meets the requirements or not; if the user related information meets the requirements, calculating the vehicle insurance quotation; and feeding back the car insurance quotation to the terminal for displaying at the terminal.
In an embodiment, when the processor 502 implements the step of establishing the voice communication channel, the following steps are specifically implemented:
and dialing through the voice gateway to the mobile phone of the user so as to establish a voice communication channel.
In an embodiment, when the processor 502 implements the step of processing the user speech to obtain the user related information, the following steps are specifically implemented:
carrying out voice recognition on the user information to obtain recognition information; and (4) integrating the identification information with natural semantic understanding to fill the content so as to obtain the user related information.
The user related information comprises the vehicle type of the user vehicle and the last year danger situation.
In an embodiment, when the processor 502 implements the step of calculating the car insurance quote, the following steps are specifically implemented:
calling a corresponding quotation algorithm according to the user related information; calculating vehicle insurance quotes according to a quote algorithm
In an embodiment, before the step of establishing the voice communication channel is implemented, the processor 502 further implements the following steps:
and setting a quotation algorithm related to the vehicle type and the last year insurance situation.
In an embodiment, after implementing the step of determining whether the user-related information meets the requirement, the processor 502 further implements the following steps:
if the user related information does not meet the requirements, generating reminding information; and feeding back the reminding information to a terminal, and executing the acquisition of the user voice through the voice communication channel.
It should be understood that, in the embodiment of the present Application, the Processor 502 may be a Central Processing Unit 304 (CPU), and the Processor 502 may also be other general-purpose processors, Digital Signal Processors (DSPs), Application Specific Integrated Circuits (ASICs), Field-Programmable Gate arrays (FPGAs) or other Programmable logic devices, discrete Gate or transistor logic devices, discrete hardware components, and the like. Wherein a general purpose processor may be a microprocessor or the processor may be any conventional processor or the like.
It will be understood by those skilled in the art that all or part of the flow of the method implementing the above embodiments may be implemented by a computer program instructing associated hardware. The computer program includes program instructions, and the computer program may be stored in a storage medium, which is a computer-readable storage medium. The program instructions are executed by at least one processor in the computer system to implement the flow steps of the embodiments of the method described above.
Accordingly, the present invention also provides a storage medium. The storage medium may be a computer-readable storage medium. The storage medium stores a computer program, wherein the computer program, when executed by a processor, causes the processor to perform the steps of:
establishing a voice communication channel; acquiring user voice through a voice communication channel; processing the user voice to obtain user related information; judging whether the user related information meets the requirements or not; if the user related information meets the requirements, calculating the vehicle insurance quotation; and feeding back the car insurance quotation to the terminal for displaying at the terminal.
In an embodiment, when the processor executes the computer program to implement the step of establishing the voice communication channel, the following steps are specifically implemented:
and dialing through the voice gateway to the mobile phone of the user so as to establish a voice communication channel.
In an embodiment, when the processor executes the computer program to implement the step of processing the user speech to obtain the user-related information, the following steps are specifically implemented:
carrying out voice recognition on the user information to obtain recognition information; and (4) integrating the identification information with natural semantic understanding to fill the content so as to obtain the user related information.
The user related information comprises the vehicle type of the user vehicle and the last year danger situation.
In an embodiment, when the processor executes the computer program to implement the step of calculating the car insurance quote, the following steps are specifically implemented:
calling a corresponding quotation algorithm according to the user related information; and calculating the vehicle insurance quotation according to a quotation algorithm.
In an embodiment, before the step of establishing the voice communication channel is implemented by executing the computer program, the processor further implements the following steps:
and setting a quotation algorithm related to the vehicle type and the last year insurance situation.
In an embodiment, after the step of determining whether the user-related information meets the requirement is implemented by the processor executing the computer program, the following steps are further implemented:
if the user related information does not meet the requirements, generating reminding information; and feeding back the reminding information to a terminal, and executing the acquisition of the user voice through the voice communication channel.
The storage medium may be a usb disk, a removable hard disk, a Read-Only Memory (ROM), a magnetic disk, or an optical disk, which can store various computer readable storage media.
Those of ordinary skill in the art will appreciate that the elements and algorithm steps of the examples described in connection with the embodiments disclosed herein may be embodied in electronic hardware, computer software, or combinations of both, and that the components and steps of the examples have been described in a functional general in the foregoing description for the purpose of illustrating clearly the interchangeability of hardware and software. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present invention.
In the embodiments provided in the present invention, it should be understood that the disclosed apparatus and method may be implemented in other ways. For example, the above-described apparatus embodiments are merely illustrative. For example, the division of each unit is only one logic function division, and there may be another division manner in actual implementation. For example, various elements or components may be combined or may be integrated into another system, or some features may be omitted, or not implemented.
The steps in the method of the embodiment of the invention can be sequentially adjusted, combined and deleted according to actual needs. The units in the device of the embodiment of the invention can be merged, divided and deleted according to actual needs. In addition, functional units in the embodiments of the present invention may be integrated into one processing unit 304, or each unit may exist alone physically, or two or more units are integrated into one unit.
The integrated unit, if implemented in the form of a software functional unit and sold or used as a stand-alone product, may be stored in a storage medium. Based on such understanding, the technical solution of the present invention essentially or partially contributes to the prior art, or all or part of the technical solution can be embodied in the form of a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a terminal, or a network device) to execute all or part of the steps of the method according to the embodiments of the present invention.
While the invention has been described with reference to specific embodiments, the invention is not limited thereto, and various equivalent modifications and substitutions can be easily made by those skilled in the art within the technical scope of the invention. Therefore, the protection scope of the present invention shall be subject to the protection scope of the claims.
Claims (10)
1. The automatic car insurance quotation method is characterized by comprising the following steps:
establishing a voice communication channel;
acquiring user voice through a voice communication channel;
processing the user voice to obtain user related information;
judging whether the user related information meets the requirements or not;
if the user related information meets the requirements, calculating the vehicle insurance quotation;
and feeding back the car insurance quotation to the terminal for displaying at the terminal.
2. The method according to claim 1, wherein the establishing of the voice communication channel comprises:
and dialing through the voice gateway to the mobile phone of the user so as to establish a voice communication channel.
3. The automatic car insurance quote method according to claim 2, wherein said processing the user's voice to obtain the user-related information comprises:
carrying out voice recognition on the user information to obtain recognition information;
and (4) integrating the identification information with natural semantic understanding to fill the content so as to obtain the user related information.
4. The automatic car insurance quote method according to claim 3, wherein the user-related information includes a model of the user's vehicle and a last year insurance occurrence.
5. The automated vehicle insurance quote method according to claim 4, wherein said calculating a vehicle insurance quote comprises:
calling a corresponding quotation algorithm according to the user related information;
and calculating the vehicle insurance quotation according to a quotation algorithm.
6. The automatic car insurance quote method according to claim 1, wherein before establishing the voice communication channel, the method further comprises:
and setting a quotation algorithm related to the vehicle type and the last year insurance situation.
7. The method according to claim 1, wherein after determining whether the user-related information meets the requirements, the method further comprises:
if the user related information does not meet the requirements, generating reminding information;
and feeding back the reminding information to a terminal, and executing the acquisition of the user voice through the voice communication channel.
8. Automatic car insurance quotation device, its characterized in that includes:
the channel establishing unit is used for establishing a voice communication channel;
the voice acquisition unit is used for acquiring the voice of the user through a voice communication channel;
the processing unit is used for processing the user voice to obtain user related information;
the judging unit is used for judging whether the user related information meets the requirements or not;
the calculating unit is used for calculating the vehicle insurance quotation if the user related information meets the requirements;
and the quotation feedback unit is used for feeding back the car insurance quotation to the terminal so as to display the car insurance quotation on the terminal.
9. A computer device, characterized in that the computer device comprises a memory, on which a computer program is stored, and a processor, which when executing the computer program implements the method according to any of claims 1 to 7.
10. A storage medium, characterized in that the storage medium stores a computer program which, when executed by a processor, implements the method according to any one of claims 1 to 7.
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| CN112001767A true CN112001767A (en) | 2020-11-27 |
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