WO2022222604A1 - 空调故障数据的显示方法、装置、存储介质及空调机 - Google Patents
空调故障数据的显示方法、装置、存储介质及空调机 Download PDFInfo
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- WO2022222604A1 WO2022222604A1 PCT/CN2022/078171 CN2022078171W WO2022222604A1 WO 2022222604 A1 WO2022222604 A1 WO 2022222604A1 CN 2022078171 W CN2022078171 W CN 2022078171W WO 2022222604 A1 WO2022222604 A1 WO 2022222604A1
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- air conditioner
- fault data
- display
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- user setting
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- 238000000034 method Methods 0.000 title claims abstract description 53
- 238000012423 maintenance Methods 0.000 claims abstract description 20
- 238000004378 air conditioning Methods 0.000 claims description 13
- 238000004590 computer program Methods 0.000 claims description 13
- 238000001514 detection method Methods 0.000 claims description 9
- 238000013024 troubleshooting Methods 0.000 abstract description 11
- 238000010586 diagram Methods 0.000 description 6
- 238000004891 communication Methods 0.000 description 5
- 238000007664 blowing Methods 0.000 description 2
- 238000003062 neural network model Methods 0.000 description 2
- 230000003287 optical effect Effects 0.000 description 2
- 238000001816 cooling Methods 0.000 description 1
- 230000007547 defect Effects 0.000 description 1
- 238000011161 development Methods 0.000 description 1
- 238000005516 engineering process Methods 0.000 description 1
- 238000010438 heat treatment Methods 0.000 description 1
- 230000006872 improvement Effects 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 238000003825 pressing Methods 0.000 description 1
- 230000008569 process Effects 0.000 description 1
- 230000008439 repair process Effects 0.000 description 1
- 230000004044 response Effects 0.000 description 1
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Classifications
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/50—Control or safety arrangements characterised by user interfaces or communication
- F24F11/52—Indication arrangements, e.g. displays
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/30—Control or safety arrangements for purposes related to the operation of the system, e.g. for safety or monitoring
- F24F11/32—Responding to malfunctions or emergencies
- F24F11/38—Failure diagnosis
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/50—Control or safety arrangements characterised by user interfaces or communication
- F24F11/56—Remote control
Definitions
- the present application relates to the technical field of air conditioners, and in particular, to a method, a device, a storage medium, and an air conditioner for displaying air conditioner fault data.
- None of the existing solutions can provide specific troubleshooting directions, and thus cannot troubleshoot the faults in a targeted manner. If you analyze it more deeply, you need to invest a lot of time and economic cost to reproduce the fault code and simulate the parameters of the fault at that time, such as the frequency of the compressor and the temperature of the internal and external coils when the fault occurs. However, sometimes the fault cannot be Recurrence, which will greatly increase the difficulty of fault analysis, and requires the operation and maintenance personnel to have high professional knowledge and rich experience. Moreover, when the air conditioner is faulty, but the fault is not displayed, the existing solution cannot analyze the cause of the fault.
- the present application provides a method, device, storage medium and air conditioner for displaying fault data of an air conditioner, which are used to solve the defect that a specific troubleshooting direction cannot be given in the prior art, and provide a clear troubleshooting direction.
- the present application provides a method for displaying air conditioner fault data.
- the method is applied to an air conditioner controller, and the method includes:
- the fault data includes a fault code, and the user setting information and the air conditioner operation information stored in real time in the memory before the fault occurs in the air conditioner;
- the fault data is sent to the display, and the display is controlled to display the fault data.
- the method for obtaining fault data of the air conditioner based on the fault data display request sent by the remote controller further includes:
- the user setting information and the air conditioner operation information in the current period are stored in the memory, and the user setting information and the air conditioner operation information in the previous period are overwritten.
- the controlling the display to display the fault data includes:
- the information in the fault data is displayed in sequence, and the display times are updated after the sequence display is completed, until the updated display times reach the preset display times.
- the obtaining of the fault data of the air conditioner further includes:
- the fault data is sent to the cloud server for the cloud server to perform fault detection based on the fault data, and the detected fault result is sent to the operation and maintenance platform.
- the air conditioner operation information includes at least one of compressor operation frequency, exhaust temperature, inner unit coil temperature, outer unit coil temperature, inner fan speed and outer fan speed. kind.
- the user setting information includes at least one of a user setting mode, a user setting guide plate, a user setting wind speed and a user setting temperature.
- the present application also provides a display device for air conditioner fault data, the device is applied to an air conditioner controller, and the device includes:
- an acquisition module configured to acquire fault data of the air conditioner based on the fault data display request sent by the remote controller, where the fault data includes a fault code, as well as user setting information and air conditioner operation information stored in real time in the memory before the air conditioner fails;
- the control module is used for sending the fault data to a display, and controlling the display to display the fault data.
- the present application also provides an air conditioner, including the air conditioner controller as described above, and a display device for air conditioner fault data applied to the air conditioner controller.
- the present application also provides an electronic device, including a memory, a processor, and a computer program stored in the memory and running on the processor, and the processor implements any of the air conditioner fault data described above when the processor executes the program the steps of the display method.
- the present application also provides a non-transitory computer-readable storage medium on which a computer program is stored, and when the computer program is executed by a processor, implements the steps of any of the above-mentioned methods for displaying air conditioner fault data.
- the display method, device, storage medium and air conditioner for air conditioner fault data provided by the present application store the user setting information and air conditioner operation information before the air conditioner fails in time, and visualize the user setting information, air conditioner operation information and fault code. It can be displayed, so as to avoid providing incomplete fault information or providing errors to point the fault in the wrong direction, as well as to avoid failures that cannot be reproduced or failure codes are not displayed, which can cause failures to be analyzed. You can troubleshoot machine failures and find solutions, reduce time and cost investment, improve user experience, and reduce unnecessary maintenance costs for users.
- FIG. 1 is a schematic flowchart of a method for displaying air conditioner fault data provided by an embodiment of the present application
- FIG. 2 is a schematic flowchart of a method for displaying air conditioner fault data provided by an embodiment of the present application
- FIG. 3 is a schematic structural diagram of a display device for air conditioner fault data provided by an embodiment of the present application.
- FIG. 4 is a schematic structural diagram of an air conditioner provided by an embodiment of the present application.
- FIG. 5 is a schematic structural diagram of an electronic device provided by an embodiment of the present application.
- FIG. 1 is a schematic flowchart of a method for displaying air conditioner fault data provided by an embodiment of the present application. The method is applied to an air conditioner controller. As shown in FIG. 1 , the method includes:
- Step 110 Acquire fault data of the air conditioner based on the fault data display request sent by the remote controller, where the fault data includes a fault code, as well as user setting information and air conditioner operation information stored in real time in the memory before the air conditioner fails;
- this application sets the memory to store the user setting information and the air conditioner operation information in real time. On this basis, when receiving the fault data display request sent by the remote control, the air conditioner controller can obtain the information from the memory before the air conditioner fails.
- the user setting information and air conditioner operation information stored in the memory in real time are combined with the acquired fault code of the current fault of the air conditioner to form fault data, which facilitates the complete and intuitive display of subsequent fault data and avoids the direct failure of the air conditioner. In the case of failure to obtain operating parameters, the failure cannot be analyzed.
- the embodiment of the present application does not specifically limit the manner of triggering the remote control to send the fault data display request. For example, in the power-on state, long press a button on the remote control, or click multiple buttons on the remote control at the same time. buttons, etc.
- the user setting information and air conditioner operation information included in the fault data may be the information stored in the memory corresponding to the moment before the air conditioner fails, or may be the information stored in the memory corresponding to a certain moment in the storage period. There is no specific limitation.
- Step 120 Send the fault data to the display, and control the display to display the fault data.
- the air conditioner controller can send the fault data to the display, and then the air conditioner controller can control the display to display the fault data including the fault code, user setting information and air conditioner operation information , so that it can be realized that there is no need for professionals to come to the door in person, and it can be passed by the user to the professional troubleshooting personnel, who can quickly diagnose and repair the machine, avoiding the previous simple and rude maintenance and replacement methods, and saving time and economic costs.
- the display used for displaying fault data may be a display panel of an indoor unit of an air conditioner, a display screen of a mobile terminal owned by a user, or any other display capable of displaying fault data.
- the fault code in the embodiment of the present application may be a code that clearly corresponds to the fault type, for example, the fault code F11, that is, the corresponding fault type is the compressor out-of-step protection, or it may be a code that is not clearly displayed, For example, "---", at this time, since the displayed fault data includes user setting information and air conditioner operation information, the troubleshooter can still easily and conveniently analyze and troubleshoot machine operating faults based on the fault data.
- the user setting information and the air conditioner operation information before the air conditioner fails are stored in time, and the user setting information, the air conditioner operation information and the fault code are visually displayed, so as to avoid the fault information being provided incompletely or the fault code is not provided.
- Provide errors to point the wrong direction for troubleshooting, and avoid failures that cannot be reproduced or failure codes are not displayed, resulting in failures that cannot be analyzed.
- the operation and maintenance personnel only need to conduct simple and convenient analysis to troubleshoot machine operating failures and find solutions. , reduce time and cost investment, improve user experience, and reduce unnecessary maintenance costs for users.
- step 110 the fault data of the air conditioner is obtained based on the fault data display request sent by the remote controller, which further includes:
- the user setting information and the air conditioner operation information in the current period are stored in the memory, and the user setting information and the air conditioner operation information in the previous period are overwritten.
- the embodiment of the present application continuously collects the user setting information and the air conditioner operation information in the current period, stores the user setting information and the air conditioner operation information in the current period in the memory, and covers the previous period.
- the user setting information and air conditioning operation information are stored, so as to ensure that the memory only stores the user setting information and air conditioning operation information in the current period.
- the current period that is, the duration of the storage period can be arbitrarily set according to user requirements, for example, 8 minutes, 10 minutes, and the like.
- the user setting information and the air conditioner operation information stored in the memory are information corresponding to multiple times in the current time period, it is possible to select from the information corresponding to multiple times according to the fault code of the air conditioner, which is conducive to solving the problem.
- the information of the fault type represented by the fault code, together with the fault code constitute fault data.
- the fault code F11 that is, the corresponding fault type is the compressor out-of-step protection, can be set from the user in the current period stored in the memory.
- the user setting information and the air conditioner operation information corresponding to the moment when the compressor operation frequency is the highest are called out, and together with the fault code F11, the fault data is formed.
- step 120 controlling the display to display the fault data, including:
- the air-conditioning controller can control the display to sequentially display the information in the fault data, and update the display times after the sequential display is completed until After the update, the number of displays reaches the preset number of displays. For example, if the fault data contains 8 items of information, and the preset number of displays is 3, the display will display these 8 pieces of information in sequence. After the sequence display is completed, the number of updates will be 1, and then the sequence will be re-ordered. These 8 items of information are displayed once.
- a waiting time can be set between each item of information in the fault data is displayed sequentially. For example, after the sequential display is completed once, the second sequential display can be performed after waiting for 5s.
- the fault data of the air conditioner is acquired, which further includes:
- the operation and maintenance personnel still need to further analyze in detail if they want to know the detailed cause of the air conditioner failure.
- the fault data is also sent to the cloud server, and then the cloud server can perform fault detection according to the received fault data, obtain the fault result, that is, the specific cause of the air conditioner fault, and then send the fault data to the cloud server.
- the detected fault results are sent to the operation and maintenance platform, so that the operation and maintenance personnel can quickly find the corresponding solution and deal with the faulty air conditioner according to the fault results displayed on the operation and maintenance platform, which further improves the user experience.
- the cloud server can perform fault detection on the fault data according to the pre-trained fault detection model.
- the pre-trained fault detection model here can be trained in the following way: First, collect a large number of sample fault data and the corresponding sample fault reasons. Immediately, the initial model is trained based on the sample fault data and the cause of the sample fault, thereby obtaining a fault detection model.
- the initial model may be a single neural network model or a combination of multiple neural network models.
- the air conditioner operation information includes at least one of compressor operation frequency, exhaust temperature, inner unit coil temperature, outer unit coil temperature, inner fan speed and outer fan speed.
- the compressor operating frequency is the actual operating frequency of the compressor of the air conditioner, for example, 51HZ.
- the discharge temperature is the discharge temperature of the air conditioner compressor, for example, 65°C.
- the user setting information includes at least one of a user setting mode, a user setting guide plate, a user setting wind speed, and a user setting temperature.
- the user-set mode refers to an air-conditioning mode set by the user, for example, a cooling mode, a heating mode, an automatic mode, and the like.
- the user-set guide plate is the position of the air-conditioning outlet guide plate set by the user, for example, blowing upward, blowing downward, and so on.
- the fault code included in the fault data, as well as the user setting information and the air-conditioning operation information can be displayed on the display in letters and numbers. displayed in the form of code.
- the type and meaning of the character code here can be arbitrarily set according to user requirements and the model of the air conditioner, which is not specifically limited in this embodiment of the present application.
- Table 1 is a display example of fault codes and air conditioner operation information
- Table 2 is a display example of user setting information
- the values in Table 1 and Table 2 are both decimal counts.
- FIG. 2 is a flowchart of a method for displaying air conditioner fault data provided by an embodiment of the present application.
- the memory stores the user setting information within the current 10 minutes and Air conditioning operation information, and cover the information of the previous 10 minutes.
- the air conditioner fails, the fault code displayed on the display panel of the internal unit is F11, that is, the corresponding fault type is the compressor out-of-step protection, then the user can send a message to the air conditioner controller by long pressing the combination key of the remote control (cool+heat) for 5S Fault data display request, after the air conditioner controller receives the request, it can retrieve the stored user setting information and air conditioner operation information from the memory, compare the corresponding compressor operation frequency at each moment in the current period, and find out the compressor operation The user setting information and air conditioner operation information corresponding to the time with the highest frequency, together with the fault code, form fault data and send it to the display.
- the air conditioner controller can control the display to display the 11 items of information contained in the fault data in sequence on its 5 8-character display panels, and wait for 6s after all 11 items of information are displayed once. Perform the second cycle display, wait for 6s after the second cycle to perform the third cycle display, and the end of the third cycle indicates the end of the current cycle. After the current cycle is over, if the user thinks that the fault data is still not recorded, he can press this key combination for 5s to display the fault data in a circular manner, until the fault data recording is completed, the air conditioner controller can control the display light to turn off and end the process. .
- the following describes the display device for air conditioner fault data provided by the present application, and the display device for air conditioner fault data described below and the display method for air conditioner fault data described above may refer to each other correspondingly.
- FIG. 3 is a schematic structural diagram of an air conditioner fault data display device provided by an embodiment of the present application.
- the device is applied to an air conditioner controller. As shown in FIG. 3 , the device includes:
- the obtaining module 310 is configured to obtain the fault data of the air conditioner based on the fault data display request sent by the remote controller, the fault data includes the fault code, and the user setting information and the air conditioner operation information stored in real time in the memory before the air conditioner fails;
- the control module 320 is configured to send the fault data to the display, and control the display to display the fault data.
- the device provided by the embodiment of the present application stores the user setting information and the air conditioner operation information before the air conditioner fails in time, and visually displays the user setting information, the air conditioner operation information and the fault code, so as to avoid the fault information being provided incompletely or the fault code is not provided. Provide errors to point the wrong direction for troubleshooting, and avoid failures that cannot be reproduced or failure codes are not displayed, resulting in failures that cannot be analyzed.
- the operation and maintenance personnel only need to conduct simple and convenient analysis to troubleshoot machine operating failures and find solutions. , reduce time and cost investment, improve user experience, and reduce unnecessary maintenance costs for users.
- the device further includes a collection module for:
- the user setting information and the air conditioner operation information in the current period are stored in the memory, and the user setting information and the air conditioner operation information in the previous period are overwritten.
- control module 320 includes a control subunit for:
- the device further includes a sending module for:
- the air conditioner operation information includes at least one of compressor operation frequency, exhaust temperature, inner unit coil temperature, outer unit coil temperature, inner fan speed and outer fan speed.
- the user setting information includes at least one of a user setting mode, a user setting guide plate, a user setting wind speed, and a user setting temperature.
- FIG. 4 is a schematic structural diagram of an air conditioner provided by an embodiment of the present application.
- the air conditioner includes the air conditioner controller 410 in any of the above embodiments, and is applied to the air conditioner control
- the display device 420 of the air conditioner failure data of the device 410 is displayed.
- the user setting information and the air conditioner operation information before the air conditioner fails are stored in time, and the user setting information, the air conditioner operation information and the fault code are visually displayed, so as to avoid incomplete provision of fault information. Or provide errors to point in the wrong direction for troubleshooting, and avoid failures that cannot be reproduced or failure codes are not displayed, resulting in failures that cannot be analyzed.
- the operation and maintenance personnel only need to conduct simple and convenient analysis to troubleshoot machine operating failures and find solutions. Solution, reduce time and cost investment, improve user experience, and reduce unnecessary maintenance costs for users.
- FIG. 5 illustrates a schematic diagram of the physical structure of an electronic device.
- the electronic device may include: a processor (processor) 510, a communication interface (Communications Interface) 520, a memory (memory) 530 and a communication bus 540,
- the processor 510 , the communication interface 520 , and the memory 530 communicate with each other through the communication bus 540 .
- the processor 510 may call the logic instructions in the memory 530 to execute a method for displaying air conditioner fault data.
- the method is applied to an air conditioner controller, and the method includes: acquiring fault data of the air conditioner based on a fault data display request sent by a remote
- the data includes the fault code, as well as the real-time user setting information and air conditioner operation information stored in the memory before the air conditioner fails; the fault data is sent to the display, and the display is controlled to display the fault data.
- the above-mentioned logic instructions in the memory 530 can be implemented in the form of software functional units and can be stored in a computer-readable storage medium when sold or used as an independent product.
- the technical solution of the present application can be embodied in the form of a software product in essence, or the part that contributes to the prior art or the part of the technical solution, and the computer software product is stored in a storage medium, including Several instructions are used to cause a computer device (which may be a personal computer, a server, or a network device, etc.) to execute all or part of the steps of the methods described in the various embodiments of the present application.
- the aforementioned storage medium includes: U disk, mobile hard disk, Read-Only Memory (ROM, Read-Only Memory), Random Access Memory (RAM, Random Access Memory), magnetic disk or optical disk and other media that can store program codes .
- the present application also provides a computer program product, the computer program product comprising a computer program stored on a non-transitory computer-readable storage medium, the computer program comprising program instructions, when the program instructions are executed by a computer
- the computer can execute the method for displaying air conditioner fault data provided by the above methods.
- the method is applied to an air conditioner controller.
- the method includes: acquiring fault data of the air conditioner based on a fault data display request sent by a remote controller, and the fault data includes The fault code, as well as the user setting information and the air conditioner operation information stored in the memory in real time before the air conditioner fails; send the fault data to the display, and control the display to display the fault data.
- the present application also provides a non-transitory computer-readable storage medium on which a computer program is stored, and when the computer program is executed by a processor, the computer program is implemented to perform the above-mentioned display methods for air-conditioning fault data provided by the method.
- the method includes: acquiring fault data of an air conditioner based on a fault data display request sent by a remote controller, the fault data including a fault code, and user setting information and air conditioner operation information stored in real time in a memory before the air conditioner fails ; Send the fault data to the display, and control the display to display the fault data.
- the device embodiments described above are only illustrative, wherein the units described as separate components may or may not be physically separated, and the components shown as units may or may not be physical units, that is, they may be located in One place, or it can be distributed over multiple network elements. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution in this embodiment. Those of ordinary skill in the art can understand and implement it without creative effort.
- each embodiment can be implemented by means of software plus a necessary general hardware platform, and certainly can also be implemented by hardware.
- the above-mentioned technical solutions can be embodied in the form of software products in essence or the parts that make contributions to the prior art, and the computer software products can be stored in computer-readable storage media, such as ROM/RAM, magnetic A disc, an optical disc, etc., includes several instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to perform the methods described in various embodiments or some parts of the embodiments.
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Abstract
本申请提供一种空调故障数据的显示方法、装置、存储介质及空调机，所述方法应用于空调控制器，所述方法包括：基于遥控器发送的故障数据显示请求，获取空调的故障数据，所述故障数据包括故障代码，以及在所述空调发生故障前存储器实时存储的用户设定信息和空调运行信息；将所述故障数据发送给显示器，并控制所述显示器对所述故障数据进行显示。本申请提供的方法、装置、存储介质及空调机，避免了故障信息提供不完整或提供错误给故障排查指错方向，以及避免了故障无法复现或故障代码不显示导致故障无法分析，同时，实现运维人员只需要进行简单便捷的分析，即可排查出机器运行故障并找到解决方案，减少时间和成本投入，提高用户体验。
Description
相关申请的交叉引用
本申请要求于2021年04月21日提交的申请号为202110431327.4，名称为“空调故障数据的显示方法、装置、存储介质及空调机”的中国专利申请的优先权，其通过引用方式全部并入本文。
本申请涉及空调技术领域，尤其涉及一种空调故障数据的显示方法、装置、存储介质及空调机。
随着科学技术的发展以及人民生活水平的提高，空调在日常生活中已经越来越普及。但当空调出现故障时，现有的故障显示方案通常是在内机显示板上仅显示简单的故障代码，或是需要运维人员去用户家里拆机看到外机的故障灯闪烁指示次数进行简单的分析。
现有方案都无法给出具体的故障排查方向，进而无法有针对性的排查故障。如果更深入分析，则需要投入大量的时间和经济成本去复现故障代码，模拟出当时的故障的参数，比如复现出现故障时的压机频率、内外盘管温度等，然而故障有时也无法复现，这都会大大增加故障分析的难度，需要运维人员有很高的专业知识和丰富的经验。并且，当出现空调有故障，但是故障不显示的情况，现有方案便无法分析故障原因。
发明内容
本申请提供一种空调故障数据的显示方法、装置、存储介质及空调机，用以解决现有技术中无法给出具体的故障排查方向的缺陷，实现明确的故障排查方向的提供。
本申请提供一种空调故障数据的显示方法，所述方法应用于空调控制器，所述方法包括：
基于遥控器发送的故障数据显示请求，获取空调的故障数据，所述故 障数据包括故障代码，以及在所述空调发生故障前存储器实时存储的用户设定信息和空调运行信息；
将所述故障数据发送给显示器，并控制所述显示器对所述故障数据进行显示。
根据本申请提供的空调故障数据的显示方法，所述基于遥控器发送的故障数据显示请求，获取空调的故障数据，之前还包括：
采集当前时段内的用户设定信息和空调运行信息；
将当前时段内的用户设定信息和空调运行信息存储至所述存储器，并覆盖前一时段内的用户设定信息和空调运行信息。
根据本申请提供的空调故障数据的显示方法，所述控制所述显示器对所述故障数据进行显示，包括：
顺序显示所述故障数据中的各项信息，并在顺序显示完成后更新显示次数，直至更新后显示次数达到预设显示次数。
根据本申请提供的空调故障数据的显示方法，所述获取空调的故障数据，之后还包括：
将所述故障数据发送至云端服务器，以供所述云端服务器基于所述故障数据进行故障检测，并将检测所得的故障结果发送至运维平台。
根据本申请提供的空调故障数据的显示方法，所述空调运行信息包括压机运行频率、排气温度、内机盘管温度、外机盘管温度、内风扇转速和外风扇转速中的至少一种。
根据本申请提供的空调故障数据的显示方法，所述用户设定信息包括用户设定模式、用户设定导板、用户设定风速和用户设定温度中的至少一种。
本申请还提供一种空调故障数据的显示装置，所述装置应用于空调控制器，所述装置包括：
获取模块，用于基于遥控器发送的故障数据显示请求，获取空调的故障数据，所述故障数据包括故障代码，以及在所述空调发生故障前存储器实时存储的用户设定信息和空调运行信息；
控制模块，用于将所述故障数据发送给显示器，并控制所述显示器对所述故障数据进行显示。
本申请还提供一种空调机，包括如前所述的空调控制器，以及应用于所述空调控制器的空调故障数据的显示装置。
本申请还提供一种电子设备，包括存储器、处理器及存储在存储器上并可在处理器上运行的计算机程序，所述处理器执行所述程序时实现如上述任一种所述空调故障数据的显示方法的步骤。
本申请还提供一种非暂态计算机可读存储介质，其上存储有计算机程序，该计算机程序被处理器执行时实现如上述任一种所述空调故障数据的显示方法的步骤。
本申请提供的空调故障数据的显示方法、装置、存储介质及空调机，通过及时存储空调发生故障前的用户设定信息和空调运行信息，并将用户设定信息、空调运行信息和故障代码直观显示出来，从而避免故障信息提供不完整或提供错误给故障排查指错方向，以及避免故障无法复现或故障代码不显示导致故障无法分析，同时，实现运维人员只需要进行简单便捷的分析，即可排查出机器运行故障并找到解决方案，减少时间和成本投入，提高用户体验，减少用户不必要的维修成本。
为了更清楚地说明本申请或现有技术中的技术方案，下面将对实施例或现有技术描述中所需要使用的附图作一简单地介绍，显而易见地，下面描述中的附图是本申请的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动的前提下，还可以根据这些附图获得其他的附图。
图1是本申请实施例提供的空调故障数据的显示方法的流程示意图；
图2是本申请实施例提供的空调故障数据的显示方法的流程示意图；
图3是本申请实施例提供的空调故障数据的显示装置的结构示意图；
图4是本申请实施例提供的空调机的结构示意图；
图5是本申请实施例提供的电子设备的结构示意图。
为使本申请的目的、技术方案和优点更加清楚，下面将结合本申请中的附图，对本申请中的技术方案进行清楚、完整地描述，显然，所描述的实施例是本申请一部分实施例，而不是全部的实施例。基于本申请中的实 施例，本领域普通技术人员在没有作出创造性劳动前提下所获得的所有其他实施例，都属于本申请保护的范围。
图1是本申请实施例提供的空调故障数据的显示方法的流程示意图，该方法应用于空调控制器，如图1所示，该方法包括：
步骤110、基于遥控器发送的故障数据显示请求，获取空调的故障数据，故障数据包括故障代码，以及在空调发生故障前存储器实时存储的用户设定信息和空调运行信息；
具体地，考虑到现有的故障显示方案通常是在内机显示板上仅显示简单的故障代码，或是需要运维人员去用户家里拆机看到外机的故障灯闪烁指示次数进行简单的分析，这两种方案都只能获取到故障可能的主要原因，无法给出具体的故障排查方向，无法直接便捷的获得运行参数，进而无法有针对性的排查故障，针对这一问题，本申请实施例设置存储器对用户设定信息和空调运行信息进行实时存储，在此基础上，当接收到遥控器发送的故障数据显示请求时，空调控制器即可从存储器中获取到在空调发生故障前存储器实时存储的用户设定信息和空调运行信息，并将其和获取到的空调当前故障的故障代码一起组成故障数据，从而方便了后续故障数据的完整直观地显示，同时避免了空调直接坏掉的情况下，无法获取运行参数导致故障无法分析。
此处，本申请实施例对于触发遥控器发送故障数据显示请求的方式不作具体限定，例如，可以通过开机状态下，长按遥控器上的某一按键，或是同时点击遥控器上的多个按键等。故障数据所包括的用户设定信息和空调运行信息可以是存储器存储的空调发生故障前一时刻对应的信息，也可以是存储器存储的存储周期内某一时刻对应的信息，本申请实施例对此不作具体限定。
步骤120、将故障数据发送给显示器，并控制显示器对故障数据进行显示。
具体地，在获取到空调的故障数据之后，空调控制器可以将故障数据发送给显示器，随即，空调控制器可以控制显示器对包括故障代码，以及用户设定信息和空调运行信息的故障数据进行显示，从而可以实现不用专业人员亲自上门，可以由用户传递给专业故障排查人员，排查人员可以快 速地对机器进行诊断维修，避免了之前简单粗暴的维修更换方式，节省了时间和经济成本。
此处，用于显示故障数据的显示器可以是空调内机显示面板，也可以是用户所具有的移动终端的显示屏，也可以是其他可以能够显示故障数据的显示器。
需要说明的是，本申请实施例中的故障代码可以是明确对应故障类型的代码，例如，故障代码F11，即对应的故障类型为压机失步保护，也可以是未有明确显示的代码，例如，"---"，此时由于所显示的故障数据中包括了用户设定信息和空调运行信息，排查人员仍然可以根据故障数据简单便捷的分析和排查机器运行故障。
本申请实施例提供的方法，通过及时存储空调发生故障前的用户设定信息和空调运行信息，并将用户设定信息、空调运行信息和故障代码直观显示出来，从而避免故障信息提供不完整或提供错误给故障排查指错方向，以及避免故障无法复现或故障代码不显示导致故障无法分析，同时，实现运维人员只需要进行简单便捷的分析，即可排查出机器运行故障并找到解决方案，减少时间和成本投入，提高用户体验，减少用户不必要的维修成本。
基于上述任一实施例，步骤110中，基于遥控器发送的故障数据显示请求，获取空调的故障数据，之前还包括：
采集当前时段内的用户设定信息和空调运行信息；
将当前时段内的用户设定信息和空调运行信息存储至存储器，并覆盖前一时段内的用户设定信息和空调运行信息。
具体地，考虑到空调长时间运行时，用户设定信息和空调运行信息的数据量将会较大，不仅会加大存储器的负载，还会降低后续数据查询的效率，因此，为了解决这一问题，本申请实施例在空调正常运行时，不断采集当前时段内的用户设定信息和空调运行信息，将当前时段内的用户设定信息和空调运行信息存储至存储器，并覆盖前一时段内的用户设定信息和空调运行信息，从而保证存储器仅存储当前时段内的用户设定信息和空调运行信息。此处，当前时段即存储周期的时长可以根据用户需求进行任意设定，例如，8分钟、10分钟等。
进一步地，考虑到存储器所存储的用户设定信息和空调运行信息是当前时间段内的多个时刻对应的信息，可以根据空调的故障代码，从多个时刻对应的信息中选取有利于解决该故障代码所表示的故障类型的信息，与该故障代码一起组成故障数据，例如，故障代码F11，即对应的故障类型为压机失步保护，则可以从存储器存储的当前时段内的用户设定信息和空调运行信息中，调出压机运行频率最高的时刻所对应的用户设定信息和空调运行信息，并与该故障代码F11一起组成故障数据。
基于上述任一实施例，步骤120中，控制显示器对故障数据进行显示，包括：
顺序显示故障数据中的各项信息，并在顺序显示完成后更新显示次数，直至更新后显示次数达到预设显示次数。
具体地，为了不过多占用显示器的显示界面并满足用户对于故障数据的记录需求，空调控制器可以控制显示器对故障数据中的各项信息进行顺序显示，并在顺序显示完成后更新显示次数，直至更新后显示次数达到预设显示次数，例如，故障数据中包含8项信息，预设显示次数为3次，则显示器顺序显示这8项信息，顺序显示完成后更新显示次数为1，随后重新顺序显示一次这8项信息，此次顺序显示完成后更新显示次数为2，以此类推，直到更新后显示次数为3时，即说明此轮故障数据显示完毕。可选的，在每次顺序显示故障数据中的各项信息之间可以设置等待时间，例如，顺序显示完成一次后可以等待5s再进行第二次的顺序显示。
基于上述任一实施例，获取空调的故障数据，之后还包括：
将故障数据发送至云端服务器，以供云端服务器基于故障数据进行故障检测，并将检测所得的故障结果发送至运维平台。
具体地，考虑到虽然已经将包括故障代码，以及用户设定信息和空调运行信息的故障数据进行了显示，但如果想知道空调发生故障的详细原因，运维人员仍需要进一步地详细分析，因此，本申请实施例在获取空调的故障数据之后，还将故障数据发送给云端服务器，随即，云端服务器即可根据接收到的故障数据进行故障检测，得到故障结果即空调故障的具体原因，并将检测所得的故障结果发送给运维平台，从而运维人员能够根据运维平台上显示的故障结果，快速找到相应的解决方案并对发生故障的空调进行 处理，进一步提升了用户体验。
进一步地，云端服务器可以根据预先训练好的故障检测模型对故障数据进行故障检测。此处的预先训练好的故障检测模型具体可以通过如下方式训练得到：首先，收集大量样本故障数据，以及对应的样本故障原因。随即，基于样本故障数据，以及样本故障原因对初始模型进行训练，从而得到故障检测模型。其中，初始模型可以是单一神经网络模型，也可以是多个神经网络模型的组合。
基于上述任一实施例，空调运行信息包括压机运行频率、排气温度、内机盘管温度、外机盘管温度、内风扇转速和外风扇转速中的至少一种。
此处，压机运行频率即空调的压缩机实际运行频率，例如，51HZ。排气温度即空调压缩机的排气温度，例如，65℃。
基于上述任一实施例，用户设定信息包括用户设定模式、用户设定导板、用户设定风速和用户设定温度中的至少一种。
此处，用户设定模式即用户设定的空调模式，例如，制冷模式、制热模式、自动模式等。用户设定导板即用户所设定的空调出风导板的位置，例如，向上吹、向下吹等。
基于上述任一实施例，为了能够在显示器中的8字显示面板上进行显示，故障数据所包括的故障代码，以及用户设定信息和空调运行信息可以在显示器上以字母、数字组合成的字符代码的形式显示。此处的字符代码的类型和含义可以根据用户需求以及空调的机型进行任意设定，本申请实施例对此不作具体限定。可选的，表1为故障代码以及空调运行信息的显示示例，表2为用户设定信息的显示示例，表1和表2中的数值均为十进制计数。
表1：
基于上述任一实施例，图2是本申请实施例提供的空调故障数据的显示方法的流程图，如图2所示，在空调正常运行时，存储器存储当前10分钟内的用户设定信息和空调运行信息，并进行前一10分钟的信息覆盖。 若空调发生故障，内机显示面板上显示故障代码为F11，即对应的故障类型为压缩机失步保护，则用户可以通过长按遥控器的组合键(cool+heat)5S给空调控制器发送故障数据显示请求，空调控制器接收到请求后，可以从存储器中调出所存储的用户设定信息和空调运行信息，比较当前时段内每一时刻对应的压机运行频率，找出压机运行频率最高的时刻所对应的用户设定信息和空调运行信息，并与故障代码一起组成故障数据，并发送给显示器。
在显示器接收到故障数据之后，空调控制器即可控制显示器在其5个8字显示面板上对该故障数据中所包含的11项信息进行顺序显示，11项信息全部显示完成一次后等待6s再进行第二次的循环显示，二次循环结束后再等待6s进行第3次的循环显示，三次循环结束则说明本轮循环结束。本轮循环结束后，如果用户认为故障数据依旧没有记录完成，还可以再按此组合键5s进行循环显示故障数据，直至故障数据记录完成，空调控制器即可控制显示灯灭，结束本次流程。
下面对本申请提供的空调故障数据的显示装置进行描述，下文描述的空调故障数据的显示装置与上文描述的空调故障数据的显示方法可相互对应参照。
基于上述任一实施例，图3为本申请实施例提供的空调故障数据的显示装置的结构示意图，该装置应用于空调控制器，如图3所示，该装置包括：
获取模块310，用于基于遥控器发送的故障数据显示请求，获取空调的故障数据，故障数据包括故障代码，以及在空调发生故障前存储器实时存储的用户设定信息和空调运行信息；
控制模块320，用于将故障数据发送给显示器，并控制显示器对故障数据进行显示。
本申请实施例提供的装置，通过及时存储空调发生故障前的用户设定信息和空调运行信息，并将用户设定信息、空调运行信息和故障代码直观显示出来，从而避免故障信息提供不完整或提供错误给故障排查指错方向，以及避免故障无法复现或故障代码不显示导致故障无法分析，同时，实现运维人员只需要进行简单便捷的分析，即可排查出机器运行故障并找到解 决方案，减少时间和成本投入，提高用户体验，减少用户不必要的维修成本。
基于上述任一实施例，该装置还包括采集模块，用于：
采集当前时段内的用户设定信息和空调运行信息；
将当前时段内的用户设定信息和空调运行信息存储至存储器，并覆盖前一时段内的用户设定信息和空调运行信息。
基于上述任一实施例，控制模块320包括控制子单元，用于：
顺序显示故障数据中的各项信息，并在顺序显示完成后更新显示次数，直至更新后显示次数达到预设显示次数。
基于上述任一实施例，该装置还包括发送模块，用于：
将故障数据发送至云端服务器，以供云端服务器基于故障数据进行故障检测，并将检测所得的故障结果发送至运维平台。
基于上述任一实施例，空调运行信息包括压机运行频率、排气温度、内机盘管温度、外机盘管温度、内风扇转速和外风扇转速中的至少一种。
基于上述任一实施例，用户设定信息包括用户设定模式、用户设定导板、用户设定风速和用户设定温度中的至少一种。
基于上述任一实施例，图4为本申请实施例提供的空调机的结构示意图，如图4所示，该空调机包括上述任一实施例中的空调控制器410，以及应用于该空调控制器410的空调故障数据的显示装置420。
本申请实施例提供的空调机，通过及时存储空调发生故障前的用户设定信息和空调运行信息，并将用户设定信息、空调运行信息和故障代码直观显示出来，从而避免故障信息提供不完整或提供错误给故障排查指错方向，以及避免故障无法复现或故障代码不显示导致故障无法分析，同时，实现运维人员只需要进行简单便捷的分析，即可排查出机器运行故障并找到解决方案，减少时间和成本投入，提高用户体验，减少用户不必要的维修成本。
图5示例了一种电子设备的实体结构示意图，如图5所示，该电子设备可以包括：处理器(processor)510、通信接口(Communications Interface)520、存储器(memory)530和通信总线540，其中，处理器510，通信接口520，存储器530通过通信总线540完成相互间的通信。处理器 510可以调用存储器530中的逻辑指令，以执行空调故障数据的显示方法，该方法应用于空调控制器，该方法包括：基于遥控器发送的故障数据显示请求，获取空调的故障数据，故障数据包括故障代码，以及在空调发生故障前存储器实时存储的用户设定信息和空调运行信息；将故障数据发送给显示器，并控制显示器对故障数据进行显示。
此外，上述的存储器530中的逻辑指令可以通过软件功能单元的形式实现并作为独立的产品销售或使用时，可以存储在一个计算机可读取存储介质中。基于这样的理解，本申请的技术方案本质上或者说对现有技术做出贡献的部分或者该技术方案的部分可以以软件产品的形式体现出来，该计算机软件产品存储在一个存储介质中，包括若干指令用以使得一台计算机设备(可以是个人计算机，服务器，或者网络设备等)执行本申请各个实施例所述方法的全部或部分步骤。而前述的存储介质包括：U盘、移动硬盘、只读存储器(ROM，Read-Only Memory)、随机存取存储器(RAM，Random Access Memory)、磁碟或者光盘等各种可以存储程序代码的介质。
另一方面，本申请还提供一种计算机程序产品，所述计算机程序产品包括存储在非暂态计算机可读存储介质上的计算机程序，所述计算机程序包括程序指令，当所述程序指令被计算机执行时，计算机能够执行上述各方法所提供的空调故障数据的显示方法，该方法应用于空调控制器，该方法包括：基于遥控器发送的故障数据显示请求，获取空调的故障数据，故障数据包括故障代码，以及在空调发生故障前存储器实时存储的用户设定信息和空调运行信息；将故障数据发送给显示器，并控制显示器对故障数据进行显示。
又一方面，本申请还提供一种非暂态计算机可读存储介质，其上存储有计算机程序，该计算机程序被处理器执行时实现以执行上述各提供的空调故障数据的显示方法，该方法应用于空调控制器，该方法包括：基于遥控器发送的故障数据显示请求，获取空调的故障数据，故障数据包括故障代码，以及在空调发生故障前存储器实时存储的用户设定信息和空调运行信息；将故障数据发送给显示器，并控制显示器对故障数据进行显示。
以上所描述的装置实施例仅仅是示意性的，其中所述作为分离部件说明的单元可以是或者也可以不是物理上分开的，作为单元显示的部件可以 是或者也可以不是物理单元，即可以位于一个地方，或者也可以分布到多个网络单元上。可以根据实际的需要选择其中的部分或者全部模块来实现本实施例方案的目的。本领域普通技术人员在不付出创造性的劳动的情况下，即可以理解并实施。
通过以上的实施方式的描述，本领域的技术人员可以清楚地了解到各实施方式可借助软件加必需的通用硬件平台的方式来实现，当然也可以通过硬件。基于这样的理解，上述技术方案本质上或者说对现有技术做出贡献的部分可以以软件产品的形式体现出来，该计算机软件产品可以存储在计算机可读存储介质中，如ROM/RAM、磁碟、光盘等，包括若干指令用以使得一台计算机设备(可以是个人计算机，服务器，或者网络设备等)执行各个实施例或者实施例的某些部分所述的方法。
最后应说明的是：以上实施例仅用以说明本申请的技术方案，而非对其限制；尽管参照前述实施例对本申请进行了详细的说明，本领域的普通技术人员应当理解：其依然可以对前述各实施例所记载的技术方案进行修改，或者对其中部分技术特征进行等同替换；而这些修改或者替换，并不使相应技术方案的本质脱离本申请各实施例技术方案的精神和范围。
Claims (10)
- 一种空调故障数据的显示方法，所述方法应用于空调控制器，所述方法包括：基于遥控器发送的故障数据显示请求，获取空调的故障数据，所述故障数据包括故障代码，以及在所述空调发生故障前存储器实时存储的用户设定信息和空调运行信息；将所述故障数据发送给显示器，并控制所述显示器对所述故障数据进行显示。
- 根据权利要求1所述的空调故障数据的显示方法，其中，所述基于遥控器发送的故障数据显示请求，获取空调的故障数据，之前还包括：采集当前时段内的用户设定信息和空调运行信息；将当前时段内的用户设定信息和空调运行信息存储至所述存储器，并覆盖前一时段内的用户设定信息和空调运行信息。
- 根据权利要求1所述的空调故障数据的显示方法，其中，所述控制所述显示器对所述故障数据进行显示，包括：顺序显示所述故障数据中的各项信息，并在顺序显示完成后更新显示次数，直至更新后显示次数达到预设显示次数。
- 根据权利要求1所述的空调故障数据的显示方法，其中，所述获取空调的故障数据，之后还包括：将所述故障数据发送至云端服务器，以供所述云端服务器基于所述故障数据进行故障检测，并将检测所得的故障结果发送至运维平台。
- 根据权利要求1至4中任一项所述的空调故障数据的显示方法，其中，所述空调运行信息包括压机运行频率、排气温度、内机盘管温度、外机盘管温度、内风扇转速和外风扇转速中的至少一种。
- 根据权利要求1至4中任一项所述的空调故障数据的显示方法，其中，所述用户设定信息包括用户设定模式、用户设定导板、用户设定风速和用户设定温度中的至少一种。
- 一种空调故障数据的显示装置，其中，所述装置应用于空调控制器，所述装置包括：获取模块，用于基于遥控器发送的故障数据显示请求，获取空调的故 障数据，所述故障数据包括故障代码，以及在所述空调发生故障前存储器实时存储的用户设定信息和空调运行信息；控制模块，用于将所述故障数据发送给显示器，并控制所述显示器对所述故障数据进行显示。
- 一种空调机，包括如权利要求7所述的空调控制器，以及应用于所述空调控制器的空调故障数据的显示装置。
- 一种电子设备，包括存储器、处理器及存储在所述存储器上并可在所述处理器上运行的计算机程序，其中，所述处理器执行所述程序时实现如权利要求1至6任一项所述空调故障数据的显示方法的步骤。
- 一种非暂态计算机可读存储介质，其上存储有计算机程序，其中，所述计算机程序被处理器执行时实现如权利要求1至6任一项所述空调故障数据的显示方法的步骤。
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