WO2022137329A1 - Système d'évaluation de maintenance, dispositif d'aide à la maintenance, équipement d'exploitation, procédé d'évaluation de maintenance et programme d'évaluation de maintenance - Google Patents

Système d'évaluation de maintenance, dispositif d'aide à la maintenance, équipement d'exploitation, procédé d'évaluation de maintenance et programme d'évaluation de maintenance Download PDF

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Publication number
WO2022137329A1
WO2022137329A1 PCT/JP2020/047869 JP2020047869W WO2022137329A1 WO 2022137329 A1 WO2022137329 A1 WO 2022137329A1 JP 2020047869 W JP2020047869 W JP 2020047869W WO 2022137329 A1 WO2022137329 A1 WO 2022137329A1
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WIPO (PCT)
Prior art keywords
maintenance
evaluation
work
air conditioner
report
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PCT/JP2020/047869
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English (en)
Japanese (ja)
Inventor
崇 松本
Original Assignee
三菱電機株式会社
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Application filed by 三菱電機株式会社 filed Critical 三菱電機株式会社
Priority to PCT/JP2020/047869 priority Critical patent/WO2022137329A1/fr
Publication of WO2022137329A1 publication Critical patent/WO2022137329A1/fr

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    • F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
    • F24—HEATING; RANGES; VENTILATING
    • F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
    • F24F11/00—Control or safety arrangements
    • F24F11/30—Control or safety arrangements for purposes related to the operation of the system, e.g. for safety or monitoring
    • F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
    • F24—HEATING; RANGES; VENTILATING
    • F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
    • F24F11/00—Control or safety arrangements
    • F24F11/50—Control or safety arrangements characterised by user interfaces or communication
    • F24F11/52—Indication arrangements, e.g. displays

Definitions

  • This disclosure relates to a maintenance evaluation system for evaluating maintenance work of an air conditioner, a maintenance support device, an operating device, a maintenance evaluation method, and a maintenance evaluation program.
  • the cleaning service of the air conditioner is realized by the cooperation of the cleaning company, the manufacturer of the air conditioner, and the user of the air conditioner.
  • the cleaning company prepares a work report on the cleaning work.
  • This work report is used for the work evaluation of the cleaner and the collection of troubles in the user.
  • these data will be used for development such as improving the quality of cleaning services, developing future products, or developing new services in the future.
  • Patent Document 1 discloses that a worker who cleans an air conditioner registers the annual operating time of the air conditioner cleaned at the user's home and the degree of contamination of the device in the server of the cleaning company.
  • the work report is created by the worker. However, if the time for creating the work report becomes long, the number of cleaning operations is reduced and the efficiency is deteriorated. In addition, the contents of the work report are required because they are used for the work evaluation of the cleaner and the collection of troubles by the user.
  • the maintenance evaluation system related to this disclosure aims to create a highly accurate work report in a short time.
  • the maintenance evaluation system related to this disclosure is A maintenance support device that supports maintenance of the air conditioner used by the user and an operating device used by the user to operate the air conditioner are provided, and the maintenance work of the air conditioner is evaluated.
  • the maintenance support device is When the work identifier that identifies the maintenance work of the air conditioner is received from the operation device, the evaluation screen display unit that displays the evaluation screen used for the evaluation of the maintenance work on the operation device, and the evaluation screen display unit.
  • An acquisition unit that acquires an evaluation for the list of maintenance work displayed on the evaluation screen via the evaluation screen, and an acquisition unit. It is provided with a report generation unit that generates a work report that is a report of the maintenance work based on the evaluation of the list of maintenance work.
  • the maintenance evaluation system it is possible to collect evaluations for maintenance work from users during maintenance work and generate a work report. Therefore, according to the maintenance evaluation system according to the present disclosure, it is possible to prepare a highly accurate work report in a short time.
  • a configuration example of the maintenance evaluation system according to the first embodiment An example of a refrigerant circuit during cooling operation and heating operation according to the first embodiment.
  • a configuration example of the management device according to the first embodiment A configuration example of the maintenance support device according to the first embodiment.
  • a configuration example of the operating device according to the first embodiment A configuration example of the maintenance terminal device according to the first embodiment.
  • a configuration example of the maintenance evaluation system according to the modified example according to the first embodiment A configuration example of the maintenance evaluation system according to the modified example according to the first embodiment.
  • Embodiment 1 The configuration of this embodiment will be described with reference to FIGS. 1 to 7.
  • FIG. 1 is a diagram showing a configuration example of a maintenance evaluation system 501 according to the present embodiment.
  • the maintenance evaluation system 501 is included in the maintenance management system 500 that manages the maintenance of the air conditioner 100.
  • the maintenance management system 500 realizes an air conditioner comprehensive service platform that connects the operation device 190 used by the user 31, the management device 200 used by the manufacturer, and the maintenance support device 300 used by the maintenance support company. It is a system.
  • the management device 200 is a device that manages the air conditioner 100 operated by the operation device 190.
  • the maintenance evaluation system 501 includes a maintenance support device 300 that supports maintenance of the air conditioner 100 used by the user 31, and an operating device 190 that is used by the user 31 to operate the air conditioner 100.
  • the air conditioner 100 is installed in the living room 60 in which the user 31 lives.
  • the air conditioner 100 is a refrigeration cycle device that realizes functions such as cooling and heating.
  • the air conditioner 100 communicates with the operating device 190 by a wireless LAN (Local Area Network) such as Wi-Fi (registered trademark) or a short-range wireless communication such as Bluetooth (registered trademark). Further, the air conditioner 100 communicates with the management device 200 via a network such as the Internet.
  • a wireless LAN Local Area Network
  • Wi-Fi registered trademark
  • Bluetooth registered trademark
  • the management device 200 may be a cloud server provided in the cloud system. Specifically, the management device 200 is a server managed by the manufacturer of the air conditioner 100.
  • the maintenance support device 300 is a server managed by a company that provides maintenance services such as a cleaning company.
  • the maintenance support device 300 is connected to the maintenance terminal device 390 carried by the maintenance person 32 who is a worker who performs maintenance services such as cleaning via a network.
  • the maintenance terminal device 390 is a computer terminal such as a smartphone terminal, a tablet terminal, or a PC (Personal Computer).
  • the operation device 190 is a device used by the user 31 to operate the air conditioner 100.
  • the operating device 190 is connected to the management device 200 via a network. Further, the operating device 190 is connected to the maintenance support device 300 via a network. Further, the operation device 190 and the maintenance terminal device 390 can communicate with each other by a network or short-range wireless communication.
  • the operation device 190 is a computer terminal such as a smartphone terminal, a tablet terminal, or a PC. Further, the operating device 190 may be a computer terminal dedicated to the air conditioner 100.
  • the air conditioner 100 includes a sensor unit and a control program.
  • the control program is a program used for controlling the operating capacity of the air conditioner 100.
  • the control program is a program for controlling an air conditioner with an operating capacity of 2.2 kW.
  • the sensor unit senses the situation of the living room 60.
  • the situation of the living room 60 is the situation of the living room 60 such as the room shape, the heat load in the house such as high heat insulation or low heat insulation, the furniture arrangement, the living area of the user, or the flow line of the user.
  • the status of these living rooms 60 is set in the lifestyle information 50 of the management device 200 in real time as living room information.
  • the sensor unit is an infrared sensor that detects the absolute temperature in the room.
  • the sensor unit may include a device such as a camera that captures an image of the room. Further, the sensor unit senses the airflow arrival limit range in the living room 60 by a sensor that enables real-time sensing of the airflow arrival degree of the air conditioner 100. Then, the airflow reach limit range in the current living room 60 is set in the living room information.
  • the air conditioner 100 includes a sensor unit that detects the temperature of the living room 60 while rotating. The sensor unit generates one thermal image, for example, by rotating 360 degrees in the left-right direction. Then, by taking the difference between the thermal image generated by the rotation of the sensor unit and the thermal image generated by the previous rotation, the indoor state such as the living position of the user in the living room 60 and the indoor temperature can be obtained. Detect.
  • FIG. 2 is a diagram showing an example of a refrigerant circuit 301 during cooling operation and heating operation.
  • the air conditioner 100 includes a refrigerant circuit 301 in which a refrigerant circulates.
  • the air conditioner 100 includes a compressor 302, a four-way valve 33, a first heat exchanger 34 which is an outdoor heat exchanger, an expansion mechanism 35 which is an expansion valve, and a second heat exchanger which is an indoor heat exchanger. 36 is further provided.
  • the compressor 302, the four-way valve 33, the first heat exchanger 34, the expansion mechanism 35, and the second heat exchanger 36 are connected to the refrigerant circuit 301.
  • the compressor 302 compresses the refrigerant.
  • the four-way valve 33 switches the flow direction of the refrigerant between the cooling operation and the heating operation.
  • the first heat exchanger 34 operates as a condenser during the cooling operation and dissipates the heat of the refrigerant compressed by the compressor 302. That is, the first heat exchanger 34 exchanges heat using the refrigerant compressed by the compressor 302.
  • the first heat exchanger 34 operates as an evaporator during the heating operation, and heats the refrigerant by exchanging heat between the outdoor air and the refrigerant expanded by the expansion mechanism 35.
  • the expansion mechanism 35 expands the refrigerant radiated by the condenser.
  • the second heat exchanger 36 operates as a condenser during the heating operation and dissipates the heat of the refrigerant compressed by the compressor 302. That is, the second heat exchanger 36 exchanges heat using the refrigerant compressed by the compressor 302.
  • the second heat exchanger 36 operates as an evaporator during the cooling operation, and heats the refrigerant by exchanging heat between the indoor air and the refrigerant expanded by the expansion mechanism 35.
  • the air conditioner 100 further includes a controller 37 that controls the refrigeration cycle of the air conditioner 100.
  • the controller 37 controls the refrigeration cycle of the air conditioner 100 by executing a control program.
  • FIG. 2 shows only the connection between the controller 37 and the compressor 302, the controller 37 may be connected not only to the compressor 302 but also to components other than the compressor 302 connected to the refrigerant circuit 301. ..
  • the controller 37 monitors and controls the state of each component connected to the controller 37.
  • FIG. 3 is a diagram showing the configuration of the management device 200 according to the present embodiment.
  • the management device 200 is a computer.
  • the management device 200 includes a processor 910 and other hardware such as a memory 921, an input interface 930, an output interface 940, and a communication device 950.
  • the processor 910 is connected to other hardware via a signal line and controls these other hardware. Further, although not shown, the management device 200 includes an auxiliary storage device.
  • the management device 200 includes, for example, a control unit 210, an information setting unit 240, and a storage unit 250 as functional elements.
  • the functions of the control unit 210 and the information setting unit 240 are realized by software.
  • the storage unit 250 is provided in the memory 921. Lifestyle information 50 is stored in the storage unit 250.
  • FIG. 4 is a diagram showing a configuration of the maintenance support device 300 according to the present embodiment.
  • the maintenance support device 300 is a computer.
  • the maintenance support device 300 includes a processor 910 and other hardware such as a memory 921, an input interface 930, an output interface 940, and a communication device 950.
  • the processor 910 is connected to other hardware via a signal line and controls these other hardware.
  • the maintenance support device 300 includes an auxiliary storage device.
  • the maintenance support device 300 includes an evaluation screen display unit 310, an acquisition unit 320, a report generation unit 330, a registration unit 340, and a storage unit 350 as functional elements.
  • the functions of the evaluation screen display unit 310, the acquisition unit 320, the report generation unit 330, and the registration unit 340 are realized by software.
  • the storage unit 350 is provided in the memory 921. Lifestyle information 50 is stored in the storage unit 350.
  • FIG. 5 is a diagram showing the configuration of the air conditioner 100 according to the present embodiment.
  • the air conditioner 100 includes a computer.
  • the air conditioner 100 includes a processor 910 and other hardware such as a memory 921, an input interface 930, an output interface 940, and a communication device 950.
  • the processor 910 is connected to other hardware via a signal line and controls these other hardware.
  • the air conditioner 100 is provided with an auxiliary storage device.
  • the air conditioner 100 includes an information receiving unit 110, an information transmitting unit 120, a control unit 130, and a storage unit 140 as functional elements.
  • the functions of the information receiving unit 110, the information transmitting unit 120, and the control unit 130 are realized by software.
  • the storage unit 140 is provided in the memory 921. Lifestyle information 50 is stored in the storage unit 140.
  • the control unit 130 is an example of the controller 37 in FIG.
  • FIG. 6 is a diagram showing the configuration of the operating device 190 according to the present embodiment.
  • the operating device 190 is a computer.
  • the operating device 190 includes a processor 910 and other hardware such as a memory 921, an input interface 930, an output interface 940, a recording device 195, and a communication device 950.
  • the processor 910 is connected to other hardware via a signal line and controls these other hardware.
  • the operating device 190 is provided with an auxiliary storage device.
  • a display device 941 such as a display is connected to the output interface 940.
  • the operating device 190 is provided with a reading device for reading a code such as a QR code (registered trademark) or a barcode.
  • the operation device 190 includes a finding acquisition unit 191, a control unit 192, a display unit 193, and a storage unit 194 as functional elements.
  • the functions of the finding acquisition unit 191 and the control unit 192 and the display unit 193 are realized by software.
  • the storage unit 194 is provided in the memory 921.
  • the recording device 195 is, for example, a recording device built in a smartphone or tablet terminal which is an operating device 190.
  • FIG. 7 is a diagram showing the configuration of the maintenance terminal device 390 according to the present embodiment.
  • the maintenance terminal device 390 is a computer.
  • the maintenance terminal device 390 includes a processor 910 and other hardware such as a memory 921, an input interface 930, an output interface 940, and a communication device 950.
  • the processor 910 is connected to other hardware via a signal line and controls these other hardware.
  • the maintenance terminal device 390 is provided with an auxiliary storage device.
  • a display device 941 such as a display is connected to the output interface 940.
  • the maintenance terminal device 390 includes a control unit 391, a display unit 392, and a storage unit 393 as functional elements.
  • the functions of the control unit 391 and the display unit 392 are realized by software.
  • the storage unit 393 is provided in the memory 921.
  • the same reference numerals are given to hardware having similar functions for the sake of simplicity of explanation.
  • the air conditioner 100, the management device 200, the maintenance support device 300, the operation device 190, and the maintenance terminal device 390 each have their own hardware.
  • the processor 910 is a device that executes a maintenance evaluation program.
  • the maintenance evaluation program is a program that realizes the functions of the air conditioner 100, the management device 200, the maintenance support device 300, the operation device 190, or the maintenance terminal device 390.
  • the functions of the air conditioner 100 are the functions of the information receiving unit 110, the information transmitting unit 120, and the control unit 130.
  • the functions of the management device 200 are the functions of the control unit 210 and the information setting unit 240.
  • the functions of the maintenance support device 300 are the functions of the evaluation screen display unit 310, the acquisition unit 320, the report generation unit 330, and the registration unit 340.
  • the functions of the operation device 190 are the functions of the finding acquisition unit 191, the control unit 192, and the display unit 193.
  • the function of the maintenance terminal device 390 is the function of the control unit 391 and the display unit 392.
  • the air conditioner 100, the management device 200, the maintenance support device 300, the operation device 190, and the maintenance terminal device 390 will be referred to as each device of the maintenance evaluation system 501.
  • at least a part of the functions of the air conditioner 100, the management device 200, the maintenance support device 300, the operation device 190, or the maintenance terminal device 390 is performed by each device of the maintenance evaluation system 501. It is called the function of.
  • the processor 910 is an IC (Integrated Circuit) that performs arithmetic processing. Specific examples of the processor 910 are a CPU (Central Processing Unit), a DSP (Digital Signal Processor), and a GPU (Graphics Processing Unit).
  • a CPU Central Processing Unit
  • DSP Digital Signal Processor
  • GPU Graphics Processing Unit
  • the memory 921 is a storage device that temporarily stores data.
  • a specific example of the memory 921 is a SRAM (Static Random Access Memory) or a DRAM (Dynamic Random Access Memory).
  • Auxiliary storage is a storage device that stores data.
  • a specific example of the auxiliary storage device is an HDD.
  • the auxiliary storage device may be a portable storage medium such as an SD (registered trademark) memory card, CF, NAND flash, flexible disk, optical disk, compact disc, Blu-ray (registered trademark) disk, or DVD.
  • HDD is an abbreviation for Hard Disk Drive.
  • SD (registered trademark) is an abbreviation for Secure Digital.
  • CF is an abbreviation for CompactFlash®.
  • DVD is an abbreviation for Digital Versaille Disk.
  • the input interface 930 is a port connected to an input device such as a mouse, a keyboard, or a touch panel. Specifically, the input interface 930 is a USB (Universal Serial Bus) terminal. The input interface 930 may be a port connected to a LAN (Local Area Network).
  • the output interface 940 is a port to which a cable of an output device such as a display is connected. Specifically, the output interface 940 is a USB terminal or an HDMI (registered trademark) (High Definition Multimedia Interface) terminal. Specifically, the display is an LCD (Liquid Crystal Display).
  • the communication device 950 has a receiver and a transmitter.
  • the communication device 950 is connected to a communication network such as a LAN, the Internet, or a telephone line.
  • the communication device 950 is a communication chip or a NIC (Network Interface Card).
  • the maintenance evaluation system is executed in each device of the maintenance evaluation system 501.
  • the maintenance evaluation system is read into processor 910 and executed by processor 910.
  • the memory 921 not only the maintenance evaluation system but also the OS (Operating System) is stored.
  • the processor 910 executes the maintenance evaluation system while executing the OS.
  • the maintenance evaluation system and the OS may be stored in the auxiliary storage device.
  • the maintenance evaluation system and OS stored in the auxiliary storage device are loaded into the memory 921 and executed by the processor 910. A part or all of the maintenance evaluation system may be incorporated in the OS.
  • Each device of the maintenance evaluation system 501 may include a plurality of processors that replace the processor 910. These multiple processors share the execution of the maintenance evaluation system.
  • Each processor like the processor 910, is a device that executes a maintenance evaluation system.
  • Data, information, signal values and variable values used, processed or output by the maintenance evaluation system are stored in the memory 921, the auxiliary storage device, or the register or cache memory in the processor 910.
  • the "part" of each part of each device of the maintenance evaluation system 501 may be read as “processing”, “procedure”, “process”, or “circuit re”. Further, the "process” in which the "part” of each part of each device of the maintenance evaluation system 501 is replaced may be read as “program” or "program product”. Further, the "processing” in which the "part” of each part of each device of the maintenance evaluation system 501 is replaced with "a storage medium that can be read by a computer that stores the program” or "a recording medium that can be read by a computer that records the program”. It may be read as.
  • the maintenance evaluation system transfers each process, each procedure, each process, or each circuit to a computer by replacing the "part" of each of the above with "process", “procedure”, "process", or “circuit”. Let it run. Further, the maintenance evaluation method is a method performed by each device of the maintenance evaluation system 501 executing the maintenance evaluation system.
  • the maintenance evaluation system may be provided stored in a computer-readable recording medium or storage medium. Further, the maintenance evaluation system may be provided as a program product.
  • the operation of the maintenance evaluation system 501 according to the present embodiment will be described with reference to FIGS. 8 to 10.
  • the operation procedure of the maintenance evaluation system 501 corresponds to the maintenance evaluation method.
  • the program that realizes the operation of the maintenance evaluation system 501 corresponds to the maintenance evaluation program.
  • the maintenance evaluation system 501 includes a maintenance support device 300 that supports maintenance of the air conditioner 100 used by the user 31, and an operating device 190 that is used by the user 31 to operate the air conditioner 100.
  • the maintenance evaluation system 501 evaluates the maintenance work of the air conditioner 100 by the maintenance person 32.
  • the maintenance person 32 carries the maintenance terminal device 390 to the user's house of the air conditioner 100 and visits the user's house. Then, the maintenance person 32 performs a cleaning service and a maintenance service on the air conditioner 100 while communicating with the maintenance support device 300 via the maintenance terminal device 390. In addition, the maintenance person 32 presents to the user of the air conditioner 100 information such as an inquiry about the product and the optimum consumables or care method for the user's lifestyle.
  • FIG. 8 is a flow chart showing an example of maintenance evaluation processing by the maintenance evaluation system 501 according to the present embodiment.
  • step S191 the control unit 192 of the operating device 190 acquires the work identifier 71 that identifies the maintenance work of the air conditioner 100, and transmits the work identifier 71 to the maintenance support device 300.
  • the control unit 192 acquires the work identifier 71 worn by the maintenance person 32 by using the reading device and transmits it to the maintenance support device 300.
  • the maintenance person 32 visits the user's house, the user 31 is provided with the work identifier 71 attached to the badge or identification card worn by the maintenance person 32 in the operation device 190. Read using a reader.
  • the work identifier 71 is a code such as a QR code (registered trademark), a barcode, or a number string.
  • the maintainer identifier of the maintainer 32 who is a cleaning worker may be used as the work identifier 71.
  • the evaluation screen display unit 310 receives the work identifier 71 from the operating device 190.
  • the evaluation screen display unit 310 receives the work identifier 71 from the operation device 190 via the communication device 950.
  • step S302 when the evaluation screen display unit 310 receives the work identifier 71 from the operation device 190, the evaluation screen 90 used for the evaluation of the maintenance work by the maintenance person 32 is displayed on the operation device 190.
  • the work identifier 71 is associated with the maintenance person 32.
  • the work identifier 71 may be associated with the maintenance work schedule of the maintenance person 32.
  • the evaluation screen display unit 310 transmits the evaluation screen 90 corresponding to the maintenance person 32 to the operation device 190, and causes the operation device 190 to display the evaluation screen 90 corresponding to the maintenance person 32.
  • step S192 the display unit 193 of the operation device 190 displays the evaluation screen 90 on the display device 941. Specifically, the display unit 193 displays the evaluation screen 90, which is the evaluation screen 90 transmitted from the maintenance support device 300 that has received the work identifier 71, and is used for the evaluation of the maintenance work on the display device 941.
  • FIG. 9 is a diagram showing an example of the evaluation screen 90 according to the present embodiment.
  • the evaluation screen 90 displays a maintenance person name 991, a maintenance work list 992, and an evaluation area 993 for inputting an evaluation for the maintenance work list 992.
  • Information such as the name of the maintenance person 32 and the maintenance person identifier is displayed in the maintenance person name 991.
  • information such as the name of the company to which the employee belongs, the name of the branch office, and the telephone number may be displayed.
  • the types of maintenance work such as disassembly of the air conditioner, cleaning of the heat exchanger, explanation of the degree of contamination, or explanation of the cleaning stage are set.
  • a method is used in which the user 31 can easily input an evaluation.
  • FIG. 9 a method of expressing the evaluation by the number of stars in five stages is adopted. Users can easily evaluate 5 stars as “very polite”, 4 stars as “polite”, 3 stars as “normal”, 2 stars as “not very polite”, and 1 star as "miscellaneous". Can be entered in. Alternatively, a method of inputting an evaluation using a plurality of numbers may be used.
  • the evaluation input method may be any method as long as it is easy for the user 31 to understand.
  • a recording button 994 for recording a conversation between the user 31 and the maintenance person 32 is displayed.
  • the record button 994 "* Do you have any problems with electrical appliances in general?" Is displayed.
  • step S193 the control unit 192 of the operating device 190 receives the evaluation of the maintenance work list 992 displayed on the evaluation screen 90 via the evaluation screen 90. Specifically, the control unit 192 acquires the number of stars for each maintenance work in the maintenance work list 992 input to the evaluation screen 90 by the user 31 as the evaluation result 91. Further, the finding acquisition unit 191 accepts the findings of the user 31 with respect to the home electric appliance including the air conditioner 100 as the finding information 92 via the evaluation screen 90. Specifically, the user 31 presses the record button 994 to record what he or she is having trouble with or wants to hear about home appliances on a daily basis. At this time, conversations such as a question to the maintenance person 32 and an answer by the maintenance person 32 are also recorded in the operation device 190. The finding acquisition unit 191 converts the recorded findings and conversations of the user 31 into text and acquires them as finding information 92.
  • step S194 the control unit 192 transmits the evaluation of the maintenance work list 992 to the maintenance support device 300 as the evaluation result 91. Further, the finding acquisition unit 191 transmits the finding information 92 to the maintenance support device 300. Specifically, when the transmission button 995 is pressed by the user 31, the evaluation result 91 and the finding information 92 are transmitted from the operation device 190 to the maintenance support device 300. Alternatively, the transmission button 995 may be displayed when the user 31 inputs a completion sign indicating that the evaluation and the input of the findings are completed.
  • step S303 the acquisition unit 320 acquires the evaluation of the maintenance work list 992 displayed on the evaluation screen 90 as the evaluation result 91 via the evaluation screen 90. Further, the acquisition unit 320 acquires the findings of the user 31 with respect to the home electric appliance including the air conditioner 100 as the finding information 92 via the evaluation screen 90. The acquisition unit 320 acquires the finding information 92 in which the information recorded as the finding of the conversation is converted into a text from the operation device 190.
  • step S304 the report generation unit 330 generates a work report 52, which is a maintenance work report, based on the evaluation result 91. In addition, the report generation unit 330 generates the work report 52 including the finding information 92.
  • step S305 the report generation unit 330 determines whether or not the work report 52 is completed. When the report generation unit 330 determines that the work report 52 is completed, the process proceeds to step S306. If the report generation unit 330 determines that the work report 52 is incomplete, the process proceeds to step S307.
  • step S306 the report generation unit 330 transmits an input warning notification 93 prompting the input of the information lacking in the work report 52 to the operation device 190.
  • step S195 the display unit 193 of the operation device 190 displays the input warning notification 93 on the display device 941. Then, the control unit 192 receives the information input by the user 31 in accordance with the input warning notification 93. The control unit 192 transmits the information input by the user 31 to the maintenance support device 300.
  • the report generation unit 330 repeats the processing from step S304 to complete the work report 52.
  • step S307 the report generation unit 330 transmits the end confirmation notification 94 notifying the end of the evaluation of the maintenance work to the operation device 190. Further, the report generation unit 330 sets the information for granting the incidental service to the user 31 as the incidental service information 53 in the lifestyle information 50 that sets the lifestyle of the user 31. Then, the report generation unit 330 transmits the incidental service notification 95 notifying that the incidental service is granted to the operating device 190 of the user 31 together with the termination confirmation notification 94.
  • step S196 the display unit 193 of the operation device 190 displays the end confirmation notification 94 and the incidental service notification 95 on the display device 941.
  • step S308 the registration unit 340 registers the work report 52 in the lifestyle information 50 of the user 31.
  • FIG. 10 is a diagram showing an example of lifestyle information 50 according to the present embodiment.
  • the lifestyle information 50 is information representing the lifestyle of the user 31.
  • the lifestyle information 50 includes the lifestyle 51 of the user 31, the work report 52, and the incidental service information 53.
  • other information such as room information regarding the room 60 of the user 31 may be included.
  • information such as room shape, heat load such as high heat insulation or low heat insulation, furniture arrangement, user's living area, user's flow line, and airflow reach limit range is set in the living room information.
  • Various information for specifying the lifestyle of the user 31 is set in the lifestyle 51. For example, it is desirable that information such as gender, age, family structure, job form, behavior pattern, preference, or house information of the user 31 is included. It is also desirable to include vital data such as blood pressure, heart rate, and respiration of the human body. From these lifestyles 51, the lifestyle itself is recognized as an attribute of the user. As a specific example, if the user 31 is a two-person household consisting of a male in his thirties and a female in his thirties, it is desirable to recognize whether or not the household is a double-income household without children. It is desirable that behavior patterns such as when to get up, go out, go home, take a bath, and go to bed are also recognized as attributes. Preference such as hot or cold may also be recognized as an attribute. Alternatively, preferences such as emphasis on comfort or emphasis on energy saving may be included. It may also include preferences such as the color or shape of the object.
  • the work report 52 is a report of maintenance work such as a cleaning service by the maintenance person 32.
  • Information such as the implementation date of the maintenance work, the worker, the work content, the evaluation, and the finding information of the user 31 is set in the work report 52.
  • incidental service information 53 information such as cleaning points given in the maintenance work this time, evaluation points given for input to the evaluation screen, and total points thereof is set. With the total points, the user 31 can receive the next cleaning service free of charge or ancillary services such as a discount service.
  • the finding information 92 is set in the work report 52.
  • the finding information 92 may be stored in a database and stored in the storage unit of the maintenance support device 300.
  • the air conditioner not only the air conditioner but also the database used for the development such as improvement of the quality of cleaning service, future product development, or development of new service from the information such as customer's trouble or customer's anxiety can be used. Obtainable.
  • each device of the maintenance evaluation system 501 are realized by software.
  • the functions of each device of the maintenance evaluation system 501 may be realized by hardware.
  • each device of the maintenance evaluation system 501 includes an electronic circuit 909 instead of the processor 910.
  • FIG. 11 is a diagram showing a configuration of a maintenance evaluation system 501 according to a modified example of the present embodiment.
  • a modified example of the maintenance support device 300 is given.
  • each of the other air conditioner 100, management device 200, operating device 190, and maintenance terminal device 390 is also provided with an electronic circuit 909 instead of the processor 910.
  • the electronic circuit 909 is a dedicated electronic circuit that realizes the functions of each device of the maintenance evaluation system 501.
  • the electronic circuit 909 is specifically a single circuit, a composite circuit, a programmed processor, a parallel programmed processor, a logic IC, a GA, an ASIC, or an FPGA.
  • GA is an abbreviation for Gate Array.
  • ASIC is an abbreviation for Application Specific Integrated Circuit.
  • FPGA is an abbreviation for Field-Programmable Gate Array.
  • each device of the maintenance evaluation system 501 may be realized by one electronic circuit or may be distributed and realized by a plurality of electronic circuits.
  • each device of the maintenance evaluation system 501 may be realized by an electronic circuit, and the remaining functions may be realized by software. Further, some or all the functions of each device of the maintenance evaluation system 501 may be realized by the firmware.
  • Each of the processor and the electronic circuit is also called a processing circuit. That is, the function of each device of the maintenance evaluation system 501 is realized by the processing circuit.
  • the maintenance evaluation system it is possible to collect evaluations for maintenance work from users during maintenance work and automatically generate a work report.
  • work evaluation criteria such as using the number of stars are formulated in advance, so personnel evaluation can be done by general customers. That is, the evaluation from the customer can be used as the personnel evaluation system index of the cleaning company. Also, when the work is completed, the work report is completed. Therefore, according to the maintenance evaluation system according to the present disclosure, it is possible to prepare a highly accurate work report in a short time.
  • the user reads the work identifier from the batch or ID card worn by the maintainer. Since the evaluation screen is displayed only after the work identifier read by the user is transmitted, the maintenance user cannot enter the evaluation by himself / herself. Therefore, according to the maintenance evaluation system according to the present disclosure, it is possible to obtain a more objective evaluation.
  • the maintenance evaluation system it is possible to acquire conversations with the maintenance person as finding information.
  • This finding information includes responding to important questions such as troubles or customer anxiety, as well as consultation on electrical appliances other than air conditioners. Further, according to the maintenance evaluation system according to the present embodiment, it is possible to create a database of this finding information. Therefore, according to the maintenance evaluation system related to this disclosure, it is possible to easily and surely acquire the customer's findings information used for development such as improvement of quality of cleaning service, future product development, or development of new service in the future. Can be done.
  • the time for creating a work report can be reduced, and the number of cleaning services performed per day can be increased.
  • it is possible to collect problems related to other home appliances owned by the user it is possible to reap the needs of the user.
  • the user of the air conditioner can receive the service of the incidental points by performing the input work of the work status.
  • the user can have the maintenance work done carefully, and at the same time, can obtain ancillary service points.
  • each part of each device of the maintenance evaluation system 501 has been described as an independent functional block.
  • the configuration of each device of the maintenance evaluation system 501 does not have to be the configuration as in the above-described embodiment.
  • the functional block of each device of the maintenance evaluation system 501 may have any configuration as long as the functions described in the above-described embodiment can be realized.
  • each device of the maintenance evaluation system 501 may be a system composed of a plurality of devices instead of one device.
  • a plurality of parts may be combined and carried out.
  • one part of this embodiment may be implemented.
  • this embodiment may be implemented in any combination as a whole or partially. That is, in the first embodiment, it is possible to freely combine each embodiment, modify any component of each embodiment, or omit any component in each embodiment.

Landscapes

  • Engineering & Computer Science (AREA)
  • Chemical & Material Sciences (AREA)
  • Combustion & Propulsion (AREA)
  • Mechanical Engineering (AREA)
  • General Engineering & Computer Science (AREA)
  • Human Computer Interaction (AREA)
  • Air Conditioning Control Device (AREA)

Abstract

La présente invention concerne un système d'évaluation de maintenance (501) qui comprend un dispositif d'aide à la maintenance (300) et un équipement d'exploitation (190) qui est utilisé par un utilisateur. Lors de la réception d'un identifiant de travail (71) qui identifie un travail de maintenance d'un climatiseur en provenance de l'équipement d'exploitation (190), une unité (310) d'affichage d'écran d'évaluation affiche, sur l'équipement d'exploitation (190), un écran d'évaluation (90) utilisé pour évaluer le travail de maintenance. Une unité d'acquisition (320) acquiert, par l'intermédiaire de l'écran d'évaluation (90), une évaluation pour la liste de travaux de maintenance affichée sur l'écran d'évaluation (90). Une unité (330) de génération de rapport génère un rapport de travail (52), qui est un rapport du travail de maintenance, sur la base de l'évaluation pour la liste de travaux de maintenance.
PCT/JP2020/047869 2020-12-22 2020-12-22 Système d'évaluation de maintenance, dispositif d'aide à la maintenance, équipement d'exploitation, procédé d'évaluation de maintenance et programme d'évaluation de maintenance WO2022137329A1 (fr)

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Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2014219887A (ja) * 2013-05-10 2014-11-20 株式会社日立システムズ 保守作業管理システム
JP2016095066A (ja) * 2014-11-13 2016-05-26 富士電機株式会社 空気調和機の制御装置および空気調和機の制御方法
JP2016133294A (ja) * 2015-01-22 2016-07-25 ジョンソンコントロールズ ヒタチ エア コンディショニング テクノロジー（ホンコン）リミテッド 空調機の保守・メンテナンスシステム及びその方法
JP2018097488A (ja) * 2016-12-09 2018-06-21 株式会社リコー 情報処理システム、情報処理装置及びプログラム
WO2020044588A1 (fr) * 2018-08-27 2020-03-05 三菱電機株式会社 Système de commande, climatiseur et procédé de commande

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2014219887A (ja) * 2013-05-10 2014-11-20 株式会社日立システムズ 保守作業管理システム
JP2016095066A (ja) * 2014-11-13 2016-05-26 富士電機株式会社 空気調和機の制御装置および空気調和機の制御方法
JP2016133294A (ja) * 2015-01-22 2016-07-25 ジョンソンコントロールズ ヒタチ エア コンディショニング テクノロジー（ホンコン）リミテッド 空調機の保守・メンテナンスシステム及びその方法
JP2018097488A (ja) * 2016-12-09 2018-06-21 株式会社リコー 情報処理システム、情報処理装置及びプログラム
WO2020044588A1 (fr) * 2018-08-27 2020-03-05 三菱電機株式会社 Système de commande, climatiseur et procédé de commande

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