WO2022137329A1 - Maintenance evaluation system, maintenance assistance device, operating equipment, maintenance evaluation method, and maintenance evaluation program - Google Patents

Maintenance evaluation system, maintenance assistance device, operating equipment, maintenance evaluation method, and maintenance evaluation program Download PDF

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Publication number
WO2022137329A1
WO2022137329A1 PCT/JP2020/047869 JP2020047869W WO2022137329A1 WO 2022137329 A1 WO2022137329 A1 WO 2022137329A1 JP 2020047869 W JP2020047869 W JP 2020047869W WO 2022137329 A1 WO2022137329 A1 WO 2022137329A1
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WO
WIPO (PCT)
Prior art keywords
maintenance
evaluation
work
air conditioner
report
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Application number
PCT/JP2020/047869
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French (fr)
Japanese (ja)
Inventor
崇 松本
Original Assignee
三菱電機株式会社
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Publication date
Application filed by 三菱電機株式会社 filed Critical 三菱電機株式会社
Priority to PCT/JP2020/047869 priority Critical patent/WO2022137329A1/en
Publication of WO2022137329A1 publication Critical patent/WO2022137329A1/en

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    • F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
    • F24—HEATING; RANGES; VENTILATING
    • F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
    • F24F11/00—Control or safety arrangements
    • F24F11/30—Control or safety arrangements for purposes related to the operation of the system, e.g. for safety or monitoring
    • F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
    • F24—HEATING; RANGES; VENTILATING
    • F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
    • F24F11/00—Control or safety arrangements
    • F24F11/50—Control or safety arrangements characterised by user interfaces or communication
    • F24F11/52—Indication arrangements, e.g. displays

Definitions

  • This disclosure relates to a maintenance evaluation system for evaluating maintenance work of an air conditioner, a maintenance support device, an operating device, a maintenance evaluation method, and a maintenance evaluation program.
  • the cleaning service of the air conditioner is realized by the cooperation of the cleaning company, the manufacturer of the air conditioner, and the user of the air conditioner.
  • the cleaning company prepares a work report on the cleaning work.
  • This work report is used for the work evaluation of the cleaner and the collection of troubles in the user.
  • these data will be used for development such as improving the quality of cleaning services, developing future products, or developing new services in the future.
  • Patent Document 1 discloses that a worker who cleans an air conditioner registers the annual operating time of the air conditioner cleaned at the user's home and the degree of contamination of the device in the server of the cleaning company.
  • the work report is created by the worker. However, if the time for creating the work report becomes long, the number of cleaning operations is reduced and the efficiency is deteriorated. In addition, the contents of the work report are required because they are used for the work evaluation of the cleaner and the collection of troubles by the user.
  • the maintenance evaluation system related to this disclosure aims to create a highly accurate work report in a short time.
  • the maintenance evaluation system related to this disclosure is A maintenance support device that supports maintenance of the air conditioner used by the user and an operating device used by the user to operate the air conditioner are provided, and the maintenance work of the air conditioner is evaluated.
  • the maintenance support device is When the work identifier that identifies the maintenance work of the air conditioner is received from the operation device, the evaluation screen display unit that displays the evaluation screen used for the evaluation of the maintenance work on the operation device, and the evaluation screen display unit.
  • An acquisition unit that acquires an evaluation for the list of maintenance work displayed on the evaluation screen via the evaluation screen, and an acquisition unit. It is provided with a report generation unit that generates a work report that is a report of the maintenance work based on the evaluation of the list of maintenance work.
  • the maintenance evaluation system it is possible to collect evaluations for maintenance work from users during maintenance work and generate a work report. Therefore, according to the maintenance evaluation system according to the present disclosure, it is possible to prepare a highly accurate work report in a short time.
  • a configuration example of the maintenance evaluation system according to the first embodiment An example of a refrigerant circuit during cooling operation and heating operation according to the first embodiment.
  • a configuration example of the management device according to the first embodiment A configuration example of the maintenance support device according to the first embodiment.
  • a configuration example of the operating device according to the first embodiment A configuration example of the maintenance terminal device according to the first embodiment.
  • a configuration example of the maintenance evaluation system according to the modified example according to the first embodiment A configuration example of the maintenance evaluation system according to the modified example according to the first embodiment.
  • Embodiment 1 The configuration of this embodiment will be described with reference to FIGS. 1 to 7.
  • FIG. 1 is a diagram showing a configuration example of a maintenance evaluation system 501 according to the present embodiment.
  • the maintenance evaluation system 501 is included in the maintenance management system 500 that manages the maintenance of the air conditioner 100.
  • the maintenance management system 500 realizes an air conditioner comprehensive service platform that connects the operation device 190 used by the user 31, the management device 200 used by the manufacturer, and the maintenance support device 300 used by the maintenance support company. It is a system.
  • the management device 200 is a device that manages the air conditioner 100 operated by the operation device 190.
  • the maintenance evaluation system 501 includes a maintenance support device 300 that supports maintenance of the air conditioner 100 used by the user 31, and an operating device 190 that is used by the user 31 to operate the air conditioner 100.
  • the air conditioner 100 is installed in the living room 60 in which the user 31 lives.
  • the air conditioner 100 is a refrigeration cycle device that realizes functions such as cooling and heating.
  • the air conditioner 100 communicates with the operating device 190 by a wireless LAN (Local Area Network) such as Wi-Fi (registered trademark) or a short-range wireless communication such as Bluetooth (registered trademark). Further, the air conditioner 100 communicates with the management device 200 via a network such as the Internet.
  • a wireless LAN Local Area Network
  • Wi-Fi registered trademark
  • Bluetooth registered trademark
  • the management device 200 may be a cloud server provided in the cloud system. Specifically, the management device 200 is a server managed by the manufacturer of the air conditioner 100.
  • the maintenance support device 300 is a server managed by a company that provides maintenance services such as a cleaning company.
  • the maintenance support device 300 is connected to the maintenance terminal device 390 carried by the maintenance person 32 who is a worker who performs maintenance services such as cleaning via a network.
  • the maintenance terminal device 390 is a computer terminal such as a smartphone terminal, a tablet terminal, or a PC (Personal Computer).
  • the operation device 190 is a device used by the user 31 to operate the air conditioner 100.
  • the operating device 190 is connected to the management device 200 via a network. Further, the operating device 190 is connected to the maintenance support device 300 via a network. Further, the operation device 190 and the maintenance terminal device 390 can communicate with each other by a network or short-range wireless communication.
  • the operation device 190 is a computer terminal such as a smartphone terminal, a tablet terminal, or a PC. Further, the operating device 190 may be a computer terminal dedicated to the air conditioner 100.
  • the air conditioner 100 includes a sensor unit and a control program.
  • the control program is a program used for controlling the operating capacity of the air conditioner 100.
  • the control program is a program for controlling an air conditioner with an operating capacity of 2.2 kW.
  • the sensor unit senses the situation of the living room 60.
  • the situation of the living room 60 is the situation of the living room 60 such as the room shape, the heat load in the house such as high heat insulation or low heat insulation, the furniture arrangement, the living area of the user, or the flow line of the user.
  • the status of these living rooms 60 is set in the lifestyle information 50 of the management device 200 in real time as living room information.
  • the sensor unit is an infrared sensor that detects the absolute temperature in the room.
  • the sensor unit may include a device such as a camera that captures an image of the room. Further, the sensor unit senses the airflow arrival limit range in the living room 60 by a sensor that enables real-time sensing of the airflow arrival degree of the air conditioner 100. Then, the airflow reach limit range in the current living room 60 is set in the living room information.
  • the air conditioner 100 includes a sensor unit that detects the temperature of the living room 60 while rotating. The sensor unit generates one thermal image, for example, by rotating 360 degrees in the left-right direction. Then, by taking the difference between the thermal image generated by the rotation of the sensor unit and the thermal image generated by the previous rotation, the indoor state such as the living position of the user in the living room 60 and the indoor temperature can be obtained. Detect.
  • FIG. 2 is a diagram showing an example of a refrigerant circuit 301 during cooling operation and heating operation.
  • the air conditioner 100 includes a refrigerant circuit 301 in which a refrigerant circulates.
  • the air conditioner 100 includes a compressor 302, a four-way valve 33, a first heat exchanger 34 which is an outdoor heat exchanger, an expansion mechanism 35 which is an expansion valve, and a second heat exchanger which is an indoor heat exchanger. 36 is further provided.
  • the compressor 302, the four-way valve 33, the first heat exchanger 34, the expansion mechanism 35, and the second heat exchanger 36 are connected to the refrigerant circuit 301.
  • the compressor 302 compresses the refrigerant.
  • the four-way valve 33 switches the flow direction of the refrigerant between the cooling operation and the heating operation.
  • the first heat exchanger 34 operates as a condenser during the cooling operation and dissipates the heat of the refrigerant compressed by the compressor 302. That is, the first heat exchanger 34 exchanges heat using the refrigerant compressed by the compressor 302.
  • the first heat exchanger 34 operates as an evaporator during the heating operation, and heats the refrigerant by exchanging heat between the outdoor air and the refrigerant expanded by the expansion mechanism 35.
  • the expansion mechanism 35 expands the refrigerant radiated by the condenser.
  • the second heat exchanger 36 operates as a condenser during the heating operation and dissipates the heat of the refrigerant compressed by the compressor 302. That is, the second heat exchanger 36 exchanges heat using the refrigerant compressed by the compressor 302.
  • the second heat exchanger 36 operates as an evaporator during the cooling operation, and heats the refrigerant by exchanging heat between the indoor air and the refrigerant expanded by the expansion mechanism 35.
  • the air conditioner 100 further includes a controller 37 that controls the refrigeration cycle of the air conditioner 100.
  • the controller 37 controls the refrigeration cycle of the air conditioner 100 by executing a control program.
  • FIG. 2 shows only the connection between the controller 37 and the compressor 302, the controller 37 may be connected not only to the compressor 302 but also to components other than the compressor 302 connected to the refrigerant circuit 301. ..
  • the controller 37 monitors and controls the state of each component connected to the controller 37.
  • FIG. 3 is a diagram showing the configuration of the management device 200 according to the present embodiment.
  • the management device 200 is a computer.
  • the management device 200 includes a processor 910 and other hardware such as a memory 921, an input interface 930, an output interface 940, and a communication device 950.
  • the processor 910 is connected to other hardware via a signal line and controls these other hardware. Further, although not shown, the management device 200 includes an auxiliary storage device.
  • the management device 200 includes, for example, a control unit 210, an information setting unit 240, and a storage unit 250 as functional elements.
  • the functions of the control unit 210 and the information setting unit 240 are realized by software.
  • the storage unit 250 is provided in the memory 921. Lifestyle information 50 is stored in the storage unit 250.
  • FIG. 4 is a diagram showing a configuration of the maintenance support device 300 according to the present embodiment.
  • the maintenance support device 300 is a computer.
  • the maintenance support device 300 includes a processor 910 and other hardware such as a memory 921, an input interface 930, an output interface 940, and a communication device 950.
  • the processor 910 is connected to other hardware via a signal line and controls these other hardware.
  • the maintenance support device 300 includes an auxiliary storage device.
  • the maintenance support device 300 includes an evaluation screen display unit 310, an acquisition unit 320, a report generation unit 330, a registration unit 340, and a storage unit 350 as functional elements.
  • the functions of the evaluation screen display unit 310, the acquisition unit 320, the report generation unit 330, and the registration unit 340 are realized by software.
  • the storage unit 350 is provided in the memory 921. Lifestyle information 50 is stored in the storage unit 350.
  • FIG. 5 is a diagram showing the configuration of the air conditioner 100 according to the present embodiment.
  • the air conditioner 100 includes a computer.
  • the air conditioner 100 includes a processor 910 and other hardware such as a memory 921, an input interface 930, an output interface 940, and a communication device 950.
  • the processor 910 is connected to other hardware via a signal line and controls these other hardware.
  • the air conditioner 100 is provided with an auxiliary storage device.
  • the air conditioner 100 includes an information receiving unit 110, an information transmitting unit 120, a control unit 130, and a storage unit 140 as functional elements.
  • the functions of the information receiving unit 110, the information transmitting unit 120, and the control unit 130 are realized by software.
  • the storage unit 140 is provided in the memory 921. Lifestyle information 50 is stored in the storage unit 140.
  • the control unit 130 is an example of the controller 37 in FIG.
  • FIG. 6 is a diagram showing the configuration of the operating device 190 according to the present embodiment.
  • the operating device 190 is a computer.
  • the operating device 190 includes a processor 910 and other hardware such as a memory 921, an input interface 930, an output interface 940, a recording device 195, and a communication device 950.
  • the processor 910 is connected to other hardware via a signal line and controls these other hardware.
  • the operating device 190 is provided with an auxiliary storage device.
  • a display device 941 such as a display is connected to the output interface 940.
  • the operating device 190 is provided with a reading device for reading a code such as a QR code (registered trademark) or a barcode.
  • the operation device 190 includes a finding acquisition unit 191, a control unit 192, a display unit 193, and a storage unit 194 as functional elements.
  • the functions of the finding acquisition unit 191 and the control unit 192 and the display unit 193 are realized by software.
  • the storage unit 194 is provided in the memory 921.
  • the recording device 195 is, for example, a recording device built in a smartphone or tablet terminal which is an operating device 190.
  • FIG. 7 is a diagram showing the configuration of the maintenance terminal device 390 according to the present embodiment.
  • the maintenance terminal device 390 is a computer.
  • the maintenance terminal device 390 includes a processor 910 and other hardware such as a memory 921, an input interface 930, an output interface 940, and a communication device 950.
  • the processor 910 is connected to other hardware via a signal line and controls these other hardware.
  • the maintenance terminal device 390 is provided with an auxiliary storage device.
  • a display device 941 such as a display is connected to the output interface 940.
  • the maintenance terminal device 390 includes a control unit 391, a display unit 392, and a storage unit 393 as functional elements.
  • the functions of the control unit 391 and the display unit 392 are realized by software.
  • the storage unit 393 is provided in the memory 921.
  • the same reference numerals are given to hardware having similar functions for the sake of simplicity of explanation.
  • the air conditioner 100, the management device 200, the maintenance support device 300, the operation device 190, and the maintenance terminal device 390 each have their own hardware.
  • the processor 910 is a device that executes a maintenance evaluation program.
  • the maintenance evaluation program is a program that realizes the functions of the air conditioner 100, the management device 200, the maintenance support device 300, the operation device 190, or the maintenance terminal device 390.
  • the functions of the air conditioner 100 are the functions of the information receiving unit 110, the information transmitting unit 120, and the control unit 130.
  • the functions of the management device 200 are the functions of the control unit 210 and the information setting unit 240.
  • the functions of the maintenance support device 300 are the functions of the evaluation screen display unit 310, the acquisition unit 320, the report generation unit 330, and the registration unit 340.
  • the functions of the operation device 190 are the functions of the finding acquisition unit 191, the control unit 192, and the display unit 193.
  • the function of the maintenance terminal device 390 is the function of the control unit 391 and the display unit 392.
  • the air conditioner 100, the management device 200, the maintenance support device 300, the operation device 190, and the maintenance terminal device 390 will be referred to as each device of the maintenance evaluation system 501.
  • at least a part of the functions of the air conditioner 100, the management device 200, the maintenance support device 300, the operation device 190, or the maintenance terminal device 390 is performed by each device of the maintenance evaluation system 501. It is called the function of.
  • the processor 910 is an IC (Integrated Circuit) that performs arithmetic processing. Specific examples of the processor 910 are a CPU (Central Processing Unit), a DSP (Digital Signal Processor), and a GPU (Graphics Processing Unit).
  • a CPU Central Processing Unit
  • DSP Digital Signal Processor
  • GPU Graphics Processing Unit
  • the memory 921 is a storage device that temporarily stores data.
  • a specific example of the memory 921 is a SRAM (Static Random Access Memory) or a DRAM (Dynamic Random Access Memory).
  • Auxiliary storage is a storage device that stores data.
  • a specific example of the auxiliary storage device is an HDD.
  • the auxiliary storage device may be a portable storage medium such as an SD (registered trademark) memory card, CF, NAND flash, flexible disk, optical disk, compact disc, Blu-ray (registered trademark) disk, or DVD.
  • HDD is an abbreviation for Hard Disk Drive.
  • SD (registered trademark) is an abbreviation for Secure Digital.
  • CF is an abbreviation for CompactFlash®.
  • DVD is an abbreviation for Digital Versaille Disk.
  • the input interface 930 is a port connected to an input device such as a mouse, a keyboard, or a touch panel. Specifically, the input interface 930 is a USB (Universal Serial Bus) terminal. The input interface 930 may be a port connected to a LAN (Local Area Network).
  • the output interface 940 is a port to which a cable of an output device such as a display is connected. Specifically, the output interface 940 is a USB terminal or an HDMI (registered trademark) (High Definition Multimedia Interface) terminal. Specifically, the display is an LCD (Liquid Crystal Display).
  • the communication device 950 has a receiver and a transmitter.
  • the communication device 950 is connected to a communication network such as a LAN, the Internet, or a telephone line.
  • the communication device 950 is a communication chip or a NIC (Network Interface Card).
  • the maintenance evaluation system is executed in each device of the maintenance evaluation system 501.
  • the maintenance evaluation system is read into processor 910 and executed by processor 910.
  • the memory 921 not only the maintenance evaluation system but also the OS (Operating System) is stored.
  • the processor 910 executes the maintenance evaluation system while executing the OS.
  • the maintenance evaluation system and the OS may be stored in the auxiliary storage device.
  • the maintenance evaluation system and OS stored in the auxiliary storage device are loaded into the memory 921 and executed by the processor 910. A part or all of the maintenance evaluation system may be incorporated in the OS.
  • Each device of the maintenance evaluation system 501 may include a plurality of processors that replace the processor 910. These multiple processors share the execution of the maintenance evaluation system.
  • Each processor like the processor 910, is a device that executes a maintenance evaluation system.
  • Data, information, signal values and variable values used, processed or output by the maintenance evaluation system are stored in the memory 921, the auxiliary storage device, or the register or cache memory in the processor 910.
  • the "part" of each part of each device of the maintenance evaluation system 501 may be read as “processing”, “procedure”, “process”, or “circuit re”. Further, the "process” in which the "part” of each part of each device of the maintenance evaluation system 501 is replaced may be read as “program” or "program product”. Further, the "processing” in which the "part” of each part of each device of the maintenance evaluation system 501 is replaced with "a storage medium that can be read by a computer that stores the program” or "a recording medium that can be read by a computer that records the program”. It may be read as.
  • the maintenance evaluation system transfers each process, each procedure, each process, or each circuit to a computer by replacing the "part" of each of the above with "process", “procedure”, "process", or “circuit”. Let it run. Further, the maintenance evaluation method is a method performed by each device of the maintenance evaluation system 501 executing the maintenance evaluation system.
  • the maintenance evaluation system may be provided stored in a computer-readable recording medium or storage medium. Further, the maintenance evaluation system may be provided as a program product.
  • the operation of the maintenance evaluation system 501 according to the present embodiment will be described with reference to FIGS. 8 to 10.
  • the operation procedure of the maintenance evaluation system 501 corresponds to the maintenance evaluation method.
  • the program that realizes the operation of the maintenance evaluation system 501 corresponds to the maintenance evaluation program.
  • the maintenance evaluation system 501 includes a maintenance support device 300 that supports maintenance of the air conditioner 100 used by the user 31, and an operating device 190 that is used by the user 31 to operate the air conditioner 100.
  • the maintenance evaluation system 501 evaluates the maintenance work of the air conditioner 100 by the maintenance person 32.
  • the maintenance person 32 carries the maintenance terminal device 390 to the user's house of the air conditioner 100 and visits the user's house. Then, the maintenance person 32 performs a cleaning service and a maintenance service on the air conditioner 100 while communicating with the maintenance support device 300 via the maintenance terminal device 390. In addition, the maintenance person 32 presents to the user of the air conditioner 100 information such as an inquiry about the product and the optimum consumables or care method for the user's lifestyle.
  • FIG. 8 is a flow chart showing an example of maintenance evaluation processing by the maintenance evaluation system 501 according to the present embodiment.
  • step S191 the control unit 192 of the operating device 190 acquires the work identifier 71 that identifies the maintenance work of the air conditioner 100, and transmits the work identifier 71 to the maintenance support device 300.
  • the control unit 192 acquires the work identifier 71 worn by the maintenance person 32 by using the reading device and transmits it to the maintenance support device 300.
  • the maintenance person 32 visits the user's house, the user 31 is provided with the work identifier 71 attached to the badge or identification card worn by the maintenance person 32 in the operation device 190. Read using a reader.
  • the work identifier 71 is a code such as a QR code (registered trademark), a barcode, or a number string.
  • the maintainer identifier of the maintainer 32 who is a cleaning worker may be used as the work identifier 71.
  • the evaluation screen display unit 310 receives the work identifier 71 from the operating device 190.
  • the evaluation screen display unit 310 receives the work identifier 71 from the operation device 190 via the communication device 950.
  • step S302 when the evaluation screen display unit 310 receives the work identifier 71 from the operation device 190, the evaluation screen 90 used for the evaluation of the maintenance work by the maintenance person 32 is displayed on the operation device 190.
  • the work identifier 71 is associated with the maintenance person 32.
  • the work identifier 71 may be associated with the maintenance work schedule of the maintenance person 32.
  • the evaluation screen display unit 310 transmits the evaluation screen 90 corresponding to the maintenance person 32 to the operation device 190, and causes the operation device 190 to display the evaluation screen 90 corresponding to the maintenance person 32.
  • step S192 the display unit 193 of the operation device 190 displays the evaluation screen 90 on the display device 941. Specifically, the display unit 193 displays the evaluation screen 90, which is the evaluation screen 90 transmitted from the maintenance support device 300 that has received the work identifier 71, and is used for the evaluation of the maintenance work on the display device 941.
  • FIG. 9 is a diagram showing an example of the evaluation screen 90 according to the present embodiment.
  • the evaluation screen 90 displays a maintenance person name 991, a maintenance work list 992, and an evaluation area 993 for inputting an evaluation for the maintenance work list 992.
  • Information such as the name of the maintenance person 32 and the maintenance person identifier is displayed in the maintenance person name 991.
  • information such as the name of the company to which the employee belongs, the name of the branch office, and the telephone number may be displayed.
  • the types of maintenance work such as disassembly of the air conditioner, cleaning of the heat exchanger, explanation of the degree of contamination, or explanation of the cleaning stage are set.
  • a method is used in which the user 31 can easily input an evaluation.
  • FIG. 9 a method of expressing the evaluation by the number of stars in five stages is adopted. Users can easily evaluate 5 stars as “very polite”, 4 stars as “polite”, 3 stars as “normal”, 2 stars as “not very polite”, and 1 star as "miscellaneous". Can be entered in. Alternatively, a method of inputting an evaluation using a plurality of numbers may be used.
  • the evaluation input method may be any method as long as it is easy for the user 31 to understand.
  • a recording button 994 for recording a conversation between the user 31 and the maintenance person 32 is displayed.
  • the record button 994 "* Do you have any problems with electrical appliances in general?" Is displayed.
  • step S193 the control unit 192 of the operating device 190 receives the evaluation of the maintenance work list 992 displayed on the evaluation screen 90 via the evaluation screen 90. Specifically, the control unit 192 acquires the number of stars for each maintenance work in the maintenance work list 992 input to the evaluation screen 90 by the user 31 as the evaluation result 91. Further, the finding acquisition unit 191 accepts the findings of the user 31 with respect to the home electric appliance including the air conditioner 100 as the finding information 92 via the evaluation screen 90. Specifically, the user 31 presses the record button 994 to record what he or she is having trouble with or wants to hear about home appliances on a daily basis. At this time, conversations such as a question to the maintenance person 32 and an answer by the maintenance person 32 are also recorded in the operation device 190. The finding acquisition unit 191 converts the recorded findings and conversations of the user 31 into text and acquires them as finding information 92.
  • step S194 the control unit 192 transmits the evaluation of the maintenance work list 992 to the maintenance support device 300 as the evaluation result 91. Further, the finding acquisition unit 191 transmits the finding information 92 to the maintenance support device 300. Specifically, when the transmission button 995 is pressed by the user 31, the evaluation result 91 and the finding information 92 are transmitted from the operation device 190 to the maintenance support device 300. Alternatively, the transmission button 995 may be displayed when the user 31 inputs a completion sign indicating that the evaluation and the input of the findings are completed.
  • step S303 the acquisition unit 320 acquires the evaluation of the maintenance work list 992 displayed on the evaluation screen 90 as the evaluation result 91 via the evaluation screen 90. Further, the acquisition unit 320 acquires the findings of the user 31 with respect to the home electric appliance including the air conditioner 100 as the finding information 92 via the evaluation screen 90. The acquisition unit 320 acquires the finding information 92 in which the information recorded as the finding of the conversation is converted into a text from the operation device 190.
  • step S304 the report generation unit 330 generates a work report 52, which is a maintenance work report, based on the evaluation result 91. In addition, the report generation unit 330 generates the work report 52 including the finding information 92.
  • step S305 the report generation unit 330 determines whether or not the work report 52 is completed. When the report generation unit 330 determines that the work report 52 is completed, the process proceeds to step S306. If the report generation unit 330 determines that the work report 52 is incomplete, the process proceeds to step S307.
  • step S306 the report generation unit 330 transmits an input warning notification 93 prompting the input of the information lacking in the work report 52 to the operation device 190.
  • step S195 the display unit 193 of the operation device 190 displays the input warning notification 93 on the display device 941. Then, the control unit 192 receives the information input by the user 31 in accordance with the input warning notification 93. The control unit 192 transmits the information input by the user 31 to the maintenance support device 300.
  • the report generation unit 330 repeats the processing from step S304 to complete the work report 52.
  • step S307 the report generation unit 330 transmits the end confirmation notification 94 notifying the end of the evaluation of the maintenance work to the operation device 190. Further, the report generation unit 330 sets the information for granting the incidental service to the user 31 as the incidental service information 53 in the lifestyle information 50 that sets the lifestyle of the user 31. Then, the report generation unit 330 transmits the incidental service notification 95 notifying that the incidental service is granted to the operating device 190 of the user 31 together with the termination confirmation notification 94.
  • step S196 the display unit 193 of the operation device 190 displays the end confirmation notification 94 and the incidental service notification 95 on the display device 941.
  • step S308 the registration unit 340 registers the work report 52 in the lifestyle information 50 of the user 31.
  • FIG. 10 is a diagram showing an example of lifestyle information 50 according to the present embodiment.
  • the lifestyle information 50 is information representing the lifestyle of the user 31.
  • the lifestyle information 50 includes the lifestyle 51 of the user 31, the work report 52, and the incidental service information 53.
  • other information such as room information regarding the room 60 of the user 31 may be included.
  • information such as room shape, heat load such as high heat insulation or low heat insulation, furniture arrangement, user's living area, user's flow line, and airflow reach limit range is set in the living room information.
  • Various information for specifying the lifestyle of the user 31 is set in the lifestyle 51. For example, it is desirable that information such as gender, age, family structure, job form, behavior pattern, preference, or house information of the user 31 is included. It is also desirable to include vital data such as blood pressure, heart rate, and respiration of the human body. From these lifestyles 51, the lifestyle itself is recognized as an attribute of the user. As a specific example, if the user 31 is a two-person household consisting of a male in his thirties and a female in his thirties, it is desirable to recognize whether or not the household is a double-income household without children. It is desirable that behavior patterns such as when to get up, go out, go home, take a bath, and go to bed are also recognized as attributes. Preference such as hot or cold may also be recognized as an attribute. Alternatively, preferences such as emphasis on comfort or emphasis on energy saving may be included. It may also include preferences such as the color or shape of the object.
  • the work report 52 is a report of maintenance work such as a cleaning service by the maintenance person 32.
  • Information such as the implementation date of the maintenance work, the worker, the work content, the evaluation, and the finding information of the user 31 is set in the work report 52.
  • incidental service information 53 information such as cleaning points given in the maintenance work this time, evaluation points given for input to the evaluation screen, and total points thereof is set. With the total points, the user 31 can receive the next cleaning service free of charge or ancillary services such as a discount service.
  • the finding information 92 is set in the work report 52.
  • the finding information 92 may be stored in a database and stored in the storage unit of the maintenance support device 300.
  • the air conditioner not only the air conditioner but also the database used for the development such as improvement of the quality of cleaning service, future product development, or development of new service from the information such as customer's trouble or customer's anxiety can be used. Obtainable.
  • each device of the maintenance evaluation system 501 are realized by software.
  • the functions of each device of the maintenance evaluation system 501 may be realized by hardware.
  • each device of the maintenance evaluation system 501 includes an electronic circuit 909 instead of the processor 910.
  • FIG. 11 is a diagram showing a configuration of a maintenance evaluation system 501 according to a modified example of the present embodiment.
  • a modified example of the maintenance support device 300 is given.
  • each of the other air conditioner 100, management device 200, operating device 190, and maintenance terminal device 390 is also provided with an electronic circuit 909 instead of the processor 910.
  • the electronic circuit 909 is a dedicated electronic circuit that realizes the functions of each device of the maintenance evaluation system 501.
  • the electronic circuit 909 is specifically a single circuit, a composite circuit, a programmed processor, a parallel programmed processor, a logic IC, a GA, an ASIC, or an FPGA.
  • GA is an abbreviation for Gate Array.
  • ASIC is an abbreviation for Application Specific Integrated Circuit.
  • FPGA is an abbreviation for Field-Programmable Gate Array.
  • each device of the maintenance evaluation system 501 may be realized by one electronic circuit or may be distributed and realized by a plurality of electronic circuits.
  • each device of the maintenance evaluation system 501 may be realized by an electronic circuit, and the remaining functions may be realized by software. Further, some or all the functions of each device of the maintenance evaluation system 501 may be realized by the firmware.
  • Each of the processor and the electronic circuit is also called a processing circuit. That is, the function of each device of the maintenance evaluation system 501 is realized by the processing circuit.
  • the maintenance evaluation system it is possible to collect evaluations for maintenance work from users during maintenance work and automatically generate a work report.
  • work evaluation criteria such as using the number of stars are formulated in advance, so personnel evaluation can be done by general customers. That is, the evaluation from the customer can be used as the personnel evaluation system index of the cleaning company. Also, when the work is completed, the work report is completed. Therefore, according to the maintenance evaluation system according to the present disclosure, it is possible to prepare a highly accurate work report in a short time.
  • the user reads the work identifier from the batch or ID card worn by the maintainer. Since the evaluation screen is displayed only after the work identifier read by the user is transmitted, the maintenance user cannot enter the evaluation by himself / herself. Therefore, according to the maintenance evaluation system according to the present disclosure, it is possible to obtain a more objective evaluation.
  • the maintenance evaluation system it is possible to acquire conversations with the maintenance person as finding information.
  • This finding information includes responding to important questions such as troubles or customer anxiety, as well as consultation on electrical appliances other than air conditioners. Further, according to the maintenance evaluation system according to the present embodiment, it is possible to create a database of this finding information. Therefore, according to the maintenance evaluation system related to this disclosure, it is possible to easily and surely acquire the customer's findings information used for development such as improvement of quality of cleaning service, future product development, or development of new service in the future. Can be done.
  • the time for creating a work report can be reduced, and the number of cleaning services performed per day can be increased.
  • it is possible to collect problems related to other home appliances owned by the user it is possible to reap the needs of the user.
  • the user of the air conditioner can receive the service of the incidental points by performing the input work of the work status.
  • the user can have the maintenance work done carefully, and at the same time, can obtain ancillary service points.
  • each part of each device of the maintenance evaluation system 501 has been described as an independent functional block.
  • the configuration of each device of the maintenance evaluation system 501 does not have to be the configuration as in the above-described embodiment.
  • the functional block of each device of the maintenance evaluation system 501 may have any configuration as long as the functions described in the above-described embodiment can be realized.
  • each device of the maintenance evaluation system 501 may be a system composed of a plurality of devices instead of one device.
  • a plurality of parts may be combined and carried out.
  • one part of this embodiment may be implemented.
  • this embodiment may be implemented in any combination as a whole or partially. That is, in the first embodiment, it is possible to freely combine each embodiment, modify any component of each embodiment, or omit any component in each embodiment.

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Abstract

A maintenance evaluation system (501) comprises a maintenance assistance device (300) and operating equipment (190) that is used by a user. Upon receiving a work identifier (71) that identifies maintenance work of an air conditioner from the operating equipment (190), an evaluation screen display unit (310) displays, on the operating equipment (190), an evaluation screen (90) used to evaluate the maintenance work. An acquisition unit (320) acquires, via the evaluation screen (90), an evaluation for the list of maintenance work displayed on the evaluation screen (90). A report generation unit (330) generates a work report (52), which is a report of the maintenance work, on the basis of the evaluation for the list of maintenance work.

Description

保守評価システム、保守支援装置、操作機器、保守評価方法、および、保守評価プログラムMaintenance evaluation system, maintenance support device, operating equipment, maintenance evaluation method, and maintenance evaluation program
　本開示は、空気調和機の保守作業を評価する保守評価システム、保守支援装置、操作機器、保守評価方法、および、保守評価プログラムに関する。 This disclosure relates to a maintenance evaluation system for evaluating maintenance work of an air conditioner, a maintenance support device, an operating device, a maintenance evaluation method, and a maintenance evaluation program.
　近年、空気調和機の洗浄サービスにおいて、利用者のライフスタイルに応じた最適なサービスの提供が求められている。
　空気調和機の洗浄サービスは、洗浄業者、空気調和機のメーカー、および空気調和機の利用者が連携して実現されることが好ましい。 In recent years, in the cleaning service of air conditioners, it has been required to provide the optimum service according to the lifestyle of the user.
It is preferable that the cleaning service of the air conditioner is realized by the cooperation of the cleaning company, the manufacturer of the air conditioner, and the user of the air conditioner.
　洗浄業者は、洗浄作業に関する作業報告書を作成する。この作業報告書は、洗浄者の作業評価、および、利用者における困りごとの収集などに用いられる。またこれらのデータは、洗浄サービスの品質の向上、今後の製品開発、あるいは、今後の新サービスの開拓といった開発に用いられる。 The cleaning company prepares a work report on the cleaning work. This work report is used for the work evaluation of the cleaner and the collection of troubles in the user. In addition, these data will be used for development such as improving the quality of cleaning services, developing future products, or developing new services in the future.
　特許文献１には、空気調和機を洗浄する作業者が、利用者宅で洗浄した空気調和機の年間稼働時間と機器の汚れ度を洗浄業者のサーバに登録することが開示されている。 Patent Document 1 discloses that a worker who cleans an air conditioner registers the annual operating time of the air conditioner cleaned at the user's home and the degree of contamination of the device in the server of the cleaning company.
特開２０１０－０５４１８１号公報Japanese Unexamined Patent Publication No. 2010-054181
　通常、作業報告書は作業者により作成される。しかし、作業報告書を作成する時間が長くなると、洗浄作業を行う回数が減り効率が悪くなる。また、作業報告書の内容は、洗浄者の作業評価、および、利用者における困りごとの収集などに用いられるため、が要求される。 Normally, the work report is created by the worker. However, if the time for creating the work report becomes long, the number of cleaning operations is reduced and the efficiency is deteriorated. In addition, the contents of the work report are required because they are used for the work evaluation of the cleaner and the collection of troubles by the user.
　本開示に係る保守評価システムは、短時間で正確性の高い作業報告書を作成することを目的とする。 The maintenance evaluation system related to this disclosure aims to create a highly accurate work report in a short time.
　本開示に係る保守評価システムは、
　利用者が利用する空気調和機の保守を支援する保守支援装置と、前記空気調和機を操作するために前記利用者により利用される操作機器とを備え、前記空気調和機の保守作業を評価する保守評価システムにおいて、
　前記保守支援装置は、
　前記空気調和機の保守作業を識別する作業識別子を、前記操作機器から受け付けると、前記保守作業の評価に用いる評価画面を前記操作機器に表示する評価画面表示部と、
　前記評価画面を介して、前記評価画面に表示された前記保守作業の一覧に対する評価を取得する取得部と、
　前記保守作業の一覧に対する評価に基づいて、前記保守作業の報告書である作業報告書を生成する報告生成部と
を備える。 The maintenance evaluation system related to this disclosure is
A maintenance support device that supports maintenance of the air conditioner used by the user and an operating device used by the user to operate the air conditioner are provided, and the maintenance work of the air conditioner is evaluated. In the maintenance evaluation system
The maintenance support device is
When the work identifier that identifies the maintenance work of the air conditioner is received from the operation device, the evaluation screen display unit that displays the evaluation screen used for the evaluation of the maintenance work on the operation device, and the evaluation screen display unit.
An acquisition unit that acquires an evaluation for the list of maintenance work displayed on the evaluation screen via the evaluation screen, and an acquisition unit.
It is provided with a report generation unit that generates a work report that is a report of the maintenance work based on the evaluation of the list of maintenance work.
　本開示に係る保守評価システムによれば、保守作業に対する評価を利用者から保守作業中に収集し、作業報告書を生成することができる。よって、本開示に係る保守評価システムによれば、短時間で正確性の高い作業報告書を作成することができる。 According to the maintenance evaluation system according to the present disclosure, it is possible to collect evaluations for maintenance work from users during maintenance work and generate a work report. Therefore, according to the maintenance evaluation system according to the present disclosure, it is possible to prepare a highly accurate work report in a short time.
実施の形態１に係る保守評価システムの構成例。A configuration example of the maintenance evaluation system according to the first embodiment. 実施の形態１に係る冷房運転時および暖房運転時の冷媒回路の例。An example of a refrigerant circuit during cooling operation and heating operation according to the first embodiment. 実施の形態１に係る管理装置の構成例。A configuration example of the management device according to the first embodiment. 実施の形態１に係る保守支援装置の構成例。A configuration example of the maintenance support device according to the first embodiment. 実施の形態１に係る空気調和機の構成例。A configuration example of the air conditioner according to the first embodiment. 実施の形態１に係る操作機器の構成例。A configuration example of the operating device according to the first embodiment. 実施の形態１に係る保守端末装置の構成例。A configuration example of the maintenance terminal device according to the first embodiment. 実施の形態１に係る保守評価システムによる保守評価処理の動作例。An operation example of the maintenance evaluation process by the maintenance evaluation system according to the first embodiment. 実施の形態１に係る評価画面の例。An example of an evaluation screen according to the first embodiment. 実施の形態１に係るライフスタイル情報の例。An example of lifestyle information according to the first embodiment. 実施の形態１に係る変形例に係る保守評価システムの構成例。A configuration example of the maintenance evaluation system according to the modified example according to the first embodiment.
　以下、本実施の形態について、図を用いて説明する。各図中、同一または相当する部分には、同一符号を付している。実施の形態の説明において、同一または相当する部分については、説明を適宜省略または簡略化する。また、以下の図では各構成部材の大きさの関係が実際のものとは異なる場合がある。また、実施の形態の説明において、上、下、左、右、前、後、表、裏といった向きあるいは位置が示されている場合がある。これらの表記は、説明の便宜上の記載であり、装置、器具、あるいは部品等の配置、方向および向きを限定するものではない。 Hereinafter, the present embodiment will be described with reference to the drawings. In each figure, the same or corresponding parts are designated by the same reference numerals. In the description of the embodiment, the description will be omitted or simplified as appropriate for the same or corresponding parts. Further, in the following figure, the relationship between the sizes of the constituent members may differ from the actual one. Further, in the description of the embodiment, the orientation or position such as top, bottom, left, right, front, back, front, and back may be indicated. These notations are for convenience of explanation and do not limit the arrangement, direction and orientation of devices, appliances, parts, or the like.
　実施の形態１．
　本実施の形態の構成について、図１から図７を用いて説明する。 Embodiment 1.
The configuration of this embodiment will be described with reference to FIGS. 1 to 7.
＊＊＊構成の説明＊＊＊
　図１は、本実施の形態に係る保守評価システム５０１の構成例を示す図である。
　保守評価システム５０１は、空気調和機１００の保守を管理する保守管理システム５００に含まれる。保守管理システム５００は、利用者３１により使用される操作機器１９０、メーカーにより使用される管理装置２００、および保守支援業者により使用される保守支援装置３００を繋ぐ空気調和機総合サービスのプラットフォームを実現するシステムである。管理装置２００は、操作機器１９０により操作される空気調和機１００を管理する装置である。
　保守評価システム５０１は、利用者３１が利用する空気調和機１００の保守を支援する保守支援装置３００と、空気調和機１００を操作するために利用者３１により利用される操作機器１９０を備える。 *** Explanation of configuration ***
FIG. 1 is a diagram showing a configuration example of a maintenance evaluation system 501 according to the present embodiment.
The maintenance evaluation system 501 is included in the maintenance management system 500 that manages the maintenance of the air conditioner 100. The maintenance management system 500 realizes an air conditioner comprehensive service platform that connects the operation device 190 used by the user 31, the management device 200 used by the manufacturer, and the maintenance support device 300 used by the maintenance support company. It is a system. The management device 200 is a device that manages the air conditioner 100 operated by the operation device 190.
The maintenance evaluation system 501 includes a maintenance support device 300 that supports maintenance of the air conditioner 100 used by the user 31, and an operating device 190 that is used by the user 31 to operate the air conditioner 100.
　空気調和機１００は、利用者３１が生活する居室６０に設置される。空気調和機１００は、冷房および暖房といった機能を実現する冷凍サイクル装置である。
　空気調和機１００は、Ｗｉ－Ｆｉ（登録商標）といった無線ＬＡＮ（Ｌｏｃａｌ　Ａｒｅａ　Ｎｅｔｗｏｒｋ）、あるいは、Ｂｌｕｅｔｏｏｔｈ（登録商標）といった近距離無線通信により、操作機器１９０と通信する。また、空気調和機１００は、インターネットといったネットワークを介して、管理装置２００と通信する。 The air conditioner 100 is installed in the living room 60 in which the user 31 lives. The air conditioner 100 is a refrigeration cycle device that realizes functions such as cooling and heating.
The air conditioner 100 communicates with the operating device 190 by a wireless LAN (Local Area Network) such as Wi-Fi (registered trademark) or a short-range wireless communication such as Bluetooth (registered trademark). Further, the air conditioner 100 communicates with the management device 200 via a network such as the Internet.
　管理装置２００は、クラウドシステムに設けられたクラウドサーバであってもよい。管理装置２００は、具体的には、空気調和機１００のメーカーにより管理されるサーバである。 The management device 200 may be a cloud server provided in the cloud system. Specifically, the management device 200 is a server managed by the manufacturer of the air conditioner 100.
　保守支援装置３００は、具体的には、洗浄業者のような保守サービスを行う会社が管理するサーバである。保守支援装置３００は、洗浄といった保守サービスを行う作業者である保守者３２により携帯される保守端末装置３９０と、ネットワークを介して接続される。
　保守端末装置３９０は、具体的には、スマートフォン端末、タブレット端末、あるいはＰＣ（Ｐｅｒｓｏｎａｌ　Ｃｏｍｐｕｔｅｒ）といったコンピュータ端末である。 Specifically, the maintenance support device 300 is a server managed by a company that provides maintenance services such as a cleaning company. The maintenance support device 300 is connected to the maintenance terminal device 390 carried by the maintenance person 32 who is a worker who performs maintenance services such as cleaning via a network.
Specifically, the maintenance terminal device 390 is a computer terminal such as a smartphone terminal, a tablet terminal, or a PC (Personal Computer).
　操作機器１９０は、空気調和機１００を操作するために、利用者３１により利用される機器である。操作機器１９０は、ネットワークを介して管理装置２００と接続される。また、操作機器１９０は、ネットワークを介して保守支援装置３００と接続される。また、操作機器１９０と保守端末装置３９０は、ネットワークあるいは近距離無線通信により通信可能とする。
　操作機器１９０は、具体的には、スマートフォン端末、タブレット端末、あるいはＰＣといったコンピュータ端末である。また、操作機器１９０は、空気調和機１００専用のコンピュータ端末でもよい。 The operation device 190 is a device used by the user 31 to operate the air conditioner 100. The operating device 190 is connected to the management device 200 via a network. Further, the operating device 190 is connected to the maintenance support device 300 via a network. Further, the operation device 190 and the maintenance terminal device 390 can communicate with each other by a network or short-range wireless communication.
Specifically, the operation device 190 is a computer terminal such as a smartphone terminal, a tablet terminal, or a PC. Further, the operating device 190 may be a computer terminal dedicated to the air conditioner 100.
　空気調和機１００は、図示はないが、センサ部と制御プログラムを備える。制御プログラムは、空気調和機１００の運転能力の制御に用いられるプログラムである。制御プログラムは、具体的には、２．２ｋＷの運転能力で空気調和機を制御するといったプログラムである。
　センサ部は、居室６０の状況をセンシングする。居室６０の状況とは、具体的には、部屋形状、高断熱あるいは低断熱といった宅内の熱負荷、家具配置、利用者の生活エリア、あるいは利用者の動線といった居室６０の状況である。これらの居室６０の状況は居室情報として、リアルタイムに管理装置２００のライフスタイル情報５０に設定される。センサ部は、具体的には、室内の絶対温度を検知する赤外線センサである。また、センサ部は、室内を撮像するカメラといった機器も含んでいてもよい。さらに、センサ部は、空気調和機１００の気流到達度をリアルタイムでセンシング可能とするセンサにより、居室６０における気流到達限界範囲をセンシングする。そして、現在の居室６０における気流到達限界範囲は、居室情報に設定される。
　空気調和機１００は、回転しながら居室６０の温度を検知するセンサ部を備える。センサ部は、例えば、左右方向に３６０度回転することにより、１枚の熱画像を生成する。そして、センサ部が回転することで生成される熱画像と、前回の回転で生成された熱画像との差分を取ることで、居室６０における利用者の居住位置および室内の温度といった室内の状態を検知する。 Although not shown, the air conditioner 100 includes a sensor unit and a control program. The control program is a program used for controlling the operating capacity of the air conditioner 100. Specifically, the control program is a program for controlling an air conditioner with an operating capacity of 2.2 kW.
The sensor unit senses the situation of the living room 60. Specifically, the situation of the living room 60 is the situation of the living room 60 such as the room shape, the heat load in the house such as high heat insulation or low heat insulation, the furniture arrangement, the living area of the user, or the flow line of the user. The status of these living rooms 60 is set in the lifestyle information 50 of the management device 200 in real time as living room information. Specifically, the sensor unit is an infrared sensor that detects the absolute temperature in the room. Further, the sensor unit may include a device such as a camera that captures an image of the room. Further, the sensor unit senses the airflow arrival limit range in the living room 60 by a sensor that enables real-time sensing of the airflow arrival degree of the air conditioner 100. Then, the airflow reach limit range in the current living room 60 is set in the living room information.
The air conditioner 100 includes a sensor unit that detects the temperature of the living room 60 while rotating. The sensor unit generates one thermal image, for example, by rotating 360 degrees in the left-right direction. Then, by taking the difference between the thermal image generated by the rotation of the sensor unit and the thermal image generated by the previous rotation, the indoor state such as the living position of the user in the living room 60 and the indoor temperature can be obtained. Detect.
　図２は、冷房運転時および暖房運転時の冷媒回路３０１の例を示す図である。 FIG. 2 is a diagram showing an example of a refrigerant circuit 301 during cooling operation and heating operation.
　空気調和機１００は、冷媒が循環する冷媒回路３０１を備える。空気調和機１００は、圧縮機３０２と、四方弁３３と、室外熱交換器である第１熱交換器３４と、膨張弁である膨張機構３５と、室内熱交換器である第２熱交換器３６とをさらに備える。圧縮機３０２、四方弁３３、第１熱交換器３４、膨張機構３５および第２熱交換器３６は、冷媒回路３０１に接続されている。 The air conditioner 100 includes a refrigerant circuit 301 in which a refrigerant circulates. The air conditioner 100 includes a compressor 302, a four-way valve 33, a first heat exchanger 34 which is an outdoor heat exchanger, an expansion mechanism 35 which is an expansion valve, and a second heat exchanger which is an indoor heat exchanger. 36 is further provided. The compressor 302, the four-way valve 33, the first heat exchanger 34, the expansion mechanism 35, and the second heat exchanger 36 are connected to the refrigerant circuit 301.
　圧縮機３０２は、冷媒を圧縮する。四方弁３３は、冷房運転時と暖房運転時とで冷媒の流れる方向を切り替える。第１熱交換器３４は、冷房運転時には凝縮器として動作し、圧縮機３０２により圧縮された冷媒を放熱させる。すなわち、第１熱交換器３４は、圧縮機３０２により圧縮された冷媒を用いて熱交換を行う。第１熱交換器３４は、暖房運転時には蒸発器として動作し、室外空気と膨張機構３５で膨張した冷媒との間で熱交換を行って冷媒を加熱する。膨張機構３５は、凝縮器で放熱した冷媒を膨張させる。第２熱交換器３６は、暖房運転時には凝縮器として動作し、圧縮機３０２により圧縮された冷媒を放熱させる。すなわち、第２熱交換器３６は、圧縮機３０２により圧縮された冷媒を用いて熱交換を行う。第２熱交換器３６は、冷房運転時には蒸発器として動作し、室内空気と膨張機構３５で膨張した冷媒との間で熱交換を行って冷媒を加熱する。 The compressor 302 compresses the refrigerant. The four-way valve 33 switches the flow direction of the refrigerant between the cooling operation and the heating operation. The first heat exchanger 34 operates as a condenser during the cooling operation and dissipates the heat of the refrigerant compressed by the compressor 302. That is, the first heat exchanger 34 exchanges heat using the refrigerant compressed by the compressor 302. The first heat exchanger 34 operates as an evaporator during the heating operation, and heats the refrigerant by exchanging heat between the outdoor air and the refrigerant expanded by the expansion mechanism 35. The expansion mechanism 35 expands the refrigerant radiated by the condenser. The second heat exchanger 36 operates as a condenser during the heating operation and dissipates the heat of the refrigerant compressed by the compressor 302. That is, the second heat exchanger 36 exchanges heat using the refrigerant compressed by the compressor 302. The second heat exchanger 36 operates as an evaporator during the cooling operation, and heats the refrigerant by exchanging heat between the indoor air and the refrigerant expanded by the expansion mechanism 35.
　空気調和機１００は、空気調和機１００の冷凍サイクルを制御するコントローラ３７をさらに備える。コントローラ３７は、制御プログラムを実行することにより空気調和機１００の冷凍サイクルを制御する。 The air conditioner 100 further includes a controller 37 that controls the refrigeration cycle of the air conditioner 100. The controller 37 controls the refrigeration cycle of the air conditioner 100 by executing a control program.
　図２では、コントローラ３７と圧縮機３０２との接続しか示していないが、コントローラ３７は、圧縮機３０２だけでなく、冷媒回路３０１に接続された圧縮機３０２以外の構成要素に接続されてもよい。コントローラ３７は、コントローラ３７に接続されている各構成要素の状態を監視したり、制御したりする。 Although FIG. 2 shows only the connection between the controller 37 and the compressor 302, the controller 37 may be connected not only to the compressor 302 but also to components other than the compressor 302 connected to the refrigerant circuit 301. .. The controller 37 monitors and controls the state of each component connected to the controller 37.
　図３は、本実施の形態に係る管理装置２００の構成を示す図である。
　管理装置２００は、コンピュータである。管理装置２００は、プロセッサ９１０を備えるとともに、メモリ９２１、入力インタフェース９３０、出力インタフェース９４０、および通信装置９５０といった他のハードウェアを備える。プロセッサ９１０は、信号線を介して他のハードウェアと接続され、これら他のハードウェアを制御する。また、図示はないが、管理装置２００は補助記憶装置を備えている。 FIG. 3 is a diagram showing the configuration of the management device 200 according to the present embodiment.
The management device 200 is a computer. The management device 200 includes a processor 910 and other hardware such as a memory 921, an input interface 930, an output interface 940, and a communication device 950. The processor 910 is connected to other hardware via a signal line and controls these other hardware. Further, although not shown, the management device 200 includes an auxiliary storage device.
　管理装置２００は、機能要素として、例えば、制御部２１０と情報設定部２４０と記憶部２５０とを備える。 The management device 200 includes, for example, a control unit 210, an information setting unit 240, and a storage unit 250 as functional elements.
　制御部２１０と情報設定部２４０の機能は、ソフトウェアにより実現される。記憶部２５０は、メモリ９２１に備えられる。記憶部２５０には、ライフスタイル情報５０が記憶される。 The functions of the control unit 210 and the information setting unit 240 are realized by software. The storage unit 250 is provided in the memory 921. Lifestyle information 50 is stored in the storage unit 250.
　図４は、本実施の形態に係る保守支援装置３００の構成を示す図である。
　保守支援装置３００は、コンピュータである。保守支援装置３００は、プロセッサ９１０を備えるとともに、メモリ９２１、入力インタフェース９３０、出力インタフェース９４０、および通信装置９５０といった他のハードウェアを備える。プロセッサ９１０は、信号線を介して他のハードウェアと接続され、これら他のハードウェアを制御する。また、図示はないが、保守支援装置３００は補助記憶装置を備えている。 FIG. 4 is a diagram showing a configuration of the maintenance support device 300 according to the present embodiment.
The maintenance support device 300 is a computer. The maintenance support device 300 includes a processor 910 and other hardware such as a memory 921, an input interface 930, an output interface 940, and a communication device 950. The processor 910 is connected to other hardware via a signal line and controls these other hardware. Although not shown, the maintenance support device 300 includes an auxiliary storage device.
　保守支援装置３００は、機能要素として、評価画面表示部３１０と取得部３２０と報告生成部３３０と登録部３４０と記憶部３５０とを備える。 The maintenance support device 300 includes an evaluation screen display unit 310, an acquisition unit 320, a report generation unit 330, a registration unit 340, and a storage unit 350 as functional elements.
　評価画面表示部３１０と取得部３２０と報告生成部３３０と登録部３４０の機能は、ソフトウェアにより実現される。記憶部３５０は、メモリ９２１に備えられる。記憶部３５０には、ライフスタイル情報５０が記憶される。 The functions of the evaluation screen display unit 310, the acquisition unit 320, the report generation unit 330, and the registration unit 340 are realized by software. The storage unit 350 is provided in the memory 921. Lifestyle information 50 is stored in the storage unit 350.
　図５は、本実施の形態に係る空気調和機１００の構成を示す図である。
　空気調和機１００は、コンピュータを備える。空気調和機１００は、プロセッサ９１０を備えるとともに、メモリ９２１、入力インタフェース９３０、出力インタフェース９４０、および通信装置９５０といった他のハードウェアを備える。プロセッサ９１０は、信号線を介して他のハードウェアと接続され、これら他のハードウェアを制御する。また、図示はないが、空気調和機１００は補助記憶装置を備えている。 FIG. 5 is a diagram showing the configuration of the air conditioner 100 according to the present embodiment.
The air conditioner 100 includes a computer. The air conditioner 100 includes a processor 910 and other hardware such as a memory 921, an input interface 930, an output interface 940, and a communication device 950. The processor 910 is connected to other hardware via a signal line and controls these other hardware. Although not shown, the air conditioner 100 is provided with an auxiliary storage device.
　空気調和機１００は、機能要素として、情報受信部１１０と情報送信部１２０と制御部１３０と記憶部１４０とを備える。 The air conditioner 100 includes an information receiving unit 110, an information transmitting unit 120, a control unit 130, and a storage unit 140 as functional elements.
　情報受信部１１０と情報送信部１２０と制御部１３０の機能は、ソフトウェアにより実現される。記憶部１４０は、メモリ９２１に備えられる。記憶部１４０には、ライフスタイル情報５０が記憶される。また、制御部１３０は、図２のコントローラ３７の例である。 The functions of the information receiving unit 110, the information transmitting unit 120, and the control unit 130 are realized by software. The storage unit 140 is provided in the memory 921. Lifestyle information 50 is stored in the storage unit 140. Further, the control unit 130 is an example of the controller 37 in FIG.
　図６は、本実施の形態に係る操作機器１９０の構成を示す図である。
　操作機器１９０は、コンピュータである。操作機器１９０は、プロセッサ９１０を備えるとともに、メモリ９２１、入力インタフェース９３０、出力インタフェース９４０、録音装置１９５、および通信装置９５０といった他のハードウェアを備える。プロセッサ９１０は、信号線を介して他のハードウェアと接続され、これら他のハードウェアを制御する。また、図示はないが、操作機器１９０は補助記憶装置を備えている。また、出力インタフェース９４０にはディスプレイといった表示機器９４１が接続されている。また、図示はないが、操作機器１９０はＱＲコード（登録商標）あるいはバーコードといったコードを読み取る読み取り装置を備えている。 FIG. 6 is a diagram showing the configuration of the operating device 190 according to the present embodiment.
The operating device 190 is a computer. The operating device 190 includes a processor 910 and other hardware such as a memory 921, an input interface 930, an output interface 940, a recording device 195, and a communication device 950. The processor 910 is connected to other hardware via a signal line and controls these other hardware. Further, although not shown, the operating device 190 is provided with an auxiliary storage device. Further, a display device 941 such as a display is connected to the output interface 940. Although not shown, the operating device 190 is provided with a reading device for reading a code such as a QR code (registered trademark) or a barcode.
　操作機器１９０は、機能要素として、所見取得部１９１と制御部１９２と表示部１９３と記憶部１９４とを備える。 The operation device 190 includes a finding acquisition unit 191, a control unit 192, a display unit 193, and a storage unit 194 as functional elements.
　所見取得部１９１と制御部１９２と表示部１９３の機能は、ソフトウェアにより実現される。記憶部１９４は、メモリ９２１に備えられる。録音装置１９５は、例えば、操作機器１９０であるスマートフォンあるいはタブレット端末に内蔵されている録音装置である。 The functions of the finding acquisition unit 191 and the control unit 192 and the display unit 193 are realized by software. The storage unit 194 is provided in the memory 921. The recording device 195 is, for example, a recording device built in a smartphone or tablet terminal which is an operating device 190.
　図７は、本実施の形態に係る保守端末装置３９０の構成を示す図である。
　保守端末装置３９０は、コンピュータである。保守端末装置３９０は、プロセッサ９１０を備えるとともに、メモリ９２１、入力インタフェース９３０、出力インタフェース９４０、および通信装置９５０といった他のハードウェアを備える。プロセッサ９１０は、信号線を介して他のハードウェアと接続され、これら他のハードウェアを制御する。また、図示はないが、保守端末装置３９０は補助記憶装置を備えている。また、出力インタフェース９４０にはディスプレイといった表示機器９４１が接続されている。 FIG. 7 is a diagram showing the configuration of the maintenance terminal device 390 according to the present embodiment.
The maintenance terminal device 390 is a computer. The maintenance terminal device 390 includes a processor 910 and other hardware such as a memory 921, an input interface 930, an output interface 940, and a communication device 950. The processor 910 is connected to other hardware via a signal line and controls these other hardware. Further, although not shown, the maintenance terminal device 390 is provided with an auxiliary storage device. Further, a display device 941 such as a display is connected to the output interface 940.
　保守端末装置３９０は、機能要素として、制御部３９１と表示部３９２と記憶部３９３とを備える。 The maintenance terminal device 390 includes a control unit 391, a display unit 392, and a storage unit 393 as functional elements.
　制御部３９１と表示部３９２の機能は、ソフトウェアにより実現される。記憶部３９３は、メモリ９２１に備えられる。 The functions of the control unit 391 and the display unit 392 are realized by software. The storage unit 393 is provided in the memory 921.
　なお、本実施の形態では、説明を簡単にするために、同様の機能を有するハードウェアには同一の符号を付している。しかし、空気調和機１００、管理装置２００、保守支援装置３００、操作機器１９０、および保守端末装置３９０は、それぞれに個別にハードウェアを有している。 In the present embodiment, the same reference numerals are given to hardware having similar functions for the sake of simplicity of explanation. However, the air conditioner 100, the management device 200, the maintenance support device 300, the operation device 190, and the maintenance terminal device 390 each have their own hardware.
　プロセッサ９１０は、保守評価プログラムを実行する装置である。保守評価プログラムは、空気調和機１００、管理装置２００、保守支援装置３００、操作機器１９０、あるいは保守端末装置３９０の機能を実現するプログラムである。空気調和機１００の機能は、情報受信部１１０と情報送信部１２０と制御部１３０の機能である。管理装置２００の機能は、制御部２１０と情報設定部２４０の機能である。保守支援装置３００の機能は、評価画面表示部３１０と取得部３２０と報告生成部３３０と登録部３４０の機能である。操作機器１９０の機能は、所見取得部１９１と制御部１９２と表示部１９３の機能である。保守端末装置３９０の機能は、制御部３９１と表示部３９２の機能である。以下の説明において、空気調和機１００、管理装置２００、保守支援装置３００、操作機器１９０、および保守端末装置３９０の少なくとも一部を、保守評価システム５０１の各装置という。また、空気調和機１００の機能、管理装置２００の機能、保守支援装置３００の機能、操作機器１９０の機能、あるいは保守端末装置３９０の機能の少なくとも一部の機能を、保守評価システム５０１の各装置の機能という。 The processor 910 is a device that executes a maintenance evaluation program. The maintenance evaluation program is a program that realizes the functions of the air conditioner 100, the management device 200, the maintenance support device 300, the operation device 190, or the maintenance terminal device 390. The functions of the air conditioner 100 are the functions of the information receiving unit 110, the information transmitting unit 120, and the control unit 130. The functions of the management device 200 are the functions of the control unit 210 and the information setting unit 240. The functions of the maintenance support device 300 are the functions of the evaluation screen display unit 310, the acquisition unit 320, the report generation unit 330, and the registration unit 340. The functions of the operation device 190 are the functions of the finding acquisition unit 191, the control unit 192, and the display unit 193. The function of the maintenance terminal device 390 is the function of the control unit 391 and the display unit 392. In the following description, at least a part of the air conditioner 100, the management device 200, the maintenance support device 300, the operation device 190, and the maintenance terminal device 390 will be referred to as each device of the maintenance evaluation system 501. Further, at least a part of the functions of the air conditioner 100, the management device 200, the maintenance support device 300, the operation device 190, or the maintenance terminal device 390 is performed by each device of the maintenance evaluation system 501. It is called the function of.
　プロセッサ９１０は、演算処理を行うＩＣ（Ｉｎｔｅｇｒａｔｅｄ　Ｃｉｒｃｕｉｔ）である。プロセッサ９１０の具体例は、ＣＰＵ（Ｃｅｎｔｒａｌ　Ｐｒｏｃｅｓｓｉｎｇ　Ｕｎｉｔ）、ＤＳＰ（Ｄｉｇｉｔａｌ　Ｓｉｇｎａｌ　Ｐｒｏｃｅｓｓｏｒ）、ＧＰＵ（Ｇｒａｐｈｉｃｓ　Ｐｒｏｃｅｓｓｉｎｇ　Ｕｎｉｔ）である。 The processor 910 is an IC (Integrated Circuit) that performs arithmetic processing. Specific examples of the processor 910 are a CPU (Central Processing Unit), a DSP (Digital Signal Processor), and a GPU (Graphics Processing Unit).
　メモリ９２１は、データを一時的に記憶する記憶装置である。メモリ９２１の具体例は、ＳＲＡＭ（Ｓｔａｔｉｃ　Ｒａｎｄｏｍ　Ａｃｃｅｓｓ　Ｍｅｍｏｒｙ）、あるいはＤＲＡＭ（Ｄｙｎａｍｉｃ　Ｒａｎｄｏｍ　Ａｃｃｅｓｓ　Ｍｅｍｏｒｙ）である。
　補助記憶装置は、データを保管する記憶装置である。補助記憶装置の具体例は、ＨＤＤである。また、補助記憶装置は、ＳＤ（登録商標）メモリカード、ＣＦ、ＮＡＮＤフラッシュ、フレキシブルディスク、光ディスク、コンパクトディスク、ブルーレイ（登録商標）ディスク、ＤＶＤといった可搬の記憶媒体であってもよい。なお、ＨＤＤは、Ｈａｒｄ　Ｄｉｓｋ　Ｄｒｉｖｅの略語である。ＳＤ（登録商標）は、Ｓｅｃｕｒｅ　Ｄｉｇｉｔａｌの略語である。ＣＦは、ＣｏｍｐａｃｔＦｌａｓｈ（登録商標）の略語である。ＤＶＤは、Ｄｉｇｉｔａｌ　Ｖｅｒｓａｔｉｌｅ　Ｄｉｓｋの略語である。 The memory 921 is a storage device that temporarily stores data. A specific example of the memory 921 is a SRAM (Static Random Access Memory) or a DRAM (Dynamic Random Access Memory).
Auxiliary storage is a storage device that stores data. A specific example of the auxiliary storage device is an HDD. Further, the auxiliary storage device may be a portable storage medium such as an SD (registered trademark) memory card, CF, NAND flash, flexible disk, optical disk, compact disc, Blu-ray (registered trademark) disk, or DVD. HDD is an abbreviation for Hard Disk Drive. SD (registered trademark) is an abbreviation for Secure Digital. CF is an abbreviation for CompactFlash®. DVD is an abbreviation for Digital Versaille Disk.
　入力インタフェース９３０は、マウス、キーボード、あるいはタッチパネルといった入力装置と接続されるポートである。入力インタフェース９３０は、具体的には、ＵＳＢ（Ｕｎｉｖｅｒｓａｌ　Ｓｅｒｉａｌ　Ｂｕｓ）端子である。なお、入力インタフェース９３０は、ＬＡＮ（Ｌｏｃａｌ　Ａｒｅａ　Ｎｅｔｗｏｒｋ）と接続されるポートであってもよい。
　出力インタフェース９４０は、ディスプレイといった出力機器のケーブルが接続されるポートである。出力インタフェース９４０は、具体的には、ＵＳＢ端子またはＨＤＭＩ（登録商標）（Ｈｉｇｈ　Ｄｅｆｉｎｉｔｉｏｎ　Ｍｕｌｔｉｍｅｄｉａ　Ｉｎｔｅｒｆａｃｅ）端子である。ディスプレイは、具体的には、ＬＣＤ（Ｌｉｑｕｉｄ　Ｃｒｙｓｔａｌ　Ｄｉｓｐｌａｙ）である。 The input interface 930 is a port connected to an input device such as a mouse, a keyboard, or a touch panel. Specifically, the input interface 930 is a USB (Universal Serial Bus) terminal. The input interface 930 may be a port connected to a LAN (Local Area Network).
The output interface 940 is a port to which a cable of an output device such as a display is connected. Specifically, the output interface 940 is a USB terminal or an HDMI (registered trademark) (High Definition Multimedia Interface) terminal. Specifically, the display is an LCD (Liquid Crystal Display).
　通信装置９５０は、レシーバとトランスミッタを有する。通信装置９５０は、ＬＡＮ、インターネット、あるいは電話回線といった通信網に接続している。通信装置９５０は、具体的には、通信チップまたはＮＩＣ（Ｎｅｔｗｏｒｋ　Ｉｎｔｅｒｆａｃｅ　Ｃａｒｄ）である。 The communication device 950 has a receiver and a transmitter. The communication device 950 is connected to a communication network such as a LAN, the Internet, or a telephone line. Specifically, the communication device 950 is a communication chip or a NIC (Network Interface Card).
　保守評価システムは、保守評価システム５０１の各装置において実行される。保守評価システムは、プロセッサ９１０に読み込まれ、プロセッサ９１０によって実行される。メモリ９２１には、保守評価システムだけでなく、ＯＳ（Ｏｐｅｒａｔｉｎｇ　Ｓｙｓｔｅｍ）も記憶されている。プロセッサ９１０は、ＯＳを実行しながら、保守評価システムを実行する。保守評価システムおよびＯＳは、補助記憶装置に記憶されていてもよい。補助記憶装置に記憶されている保守評価システムおよびＯＳは、メモリ９２１にロードされ、プロセッサ９１０によって実行される。なお、保守評価システムの一部または全部がＯＳに組み込まれていてもよい。 The maintenance evaluation system is executed in each device of the maintenance evaluation system 501. The maintenance evaluation system is read into processor 910 and executed by processor 910. In the memory 921, not only the maintenance evaluation system but also the OS (Operating System) is stored. The processor 910 executes the maintenance evaluation system while executing the OS. The maintenance evaluation system and the OS may be stored in the auxiliary storage device. The maintenance evaluation system and OS stored in the auxiliary storage device are loaded into the memory 921 and executed by the processor 910. A part or all of the maintenance evaluation system may be incorporated in the OS.
　保守評価システム５０１の各装置は、プロセッサ９１０を代替する複数のプロセッサを備えていてもよい。これら複数のプロセッサは、保守評価システムの実行を分担する。それぞれのプロセッサは、プロセッサ９１０と同じように、保守評価システムを実行する装置である。 Each device of the maintenance evaluation system 501 may include a plurality of processors that replace the processor 910. These multiple processors share the execution of the maintenance evaluation system. Each processor, like the processor 910, is a device that executes a maintenance evaluation system.
　保守評価システムにより利用、処理または出力されるデータ、情報、信号値および変数値は、メモリ９２１、補助記憶装置、または、プロセッサ９１０内のレジスタあるいはキャッシュメモリに記憶される。 Data, information, signal values and variable values used, processed or output by the maintenance evaluation system are stored in the memory 921, the auxiliary storage device, or the register or cache memory in the processor 910.
　保守評価システム５０１の各装置の各部の「部」を「処理」、「手順」、「工程」、あるいは「サーキットリ」に読み替えてもよい。また、保守評価システム５０１の各装置の各部の「部」を読み替えた「処理」を「プログラム」、または「プログラムプロダクト」に読み替えてもよい。また、保守評価システム５０１の各装置の各部の「部」を読み替えた「処理」を「プログラムを記憶したコンピュータが読み取り可能な記憶媒体」、または「プログラムを記録したコンピュータが読み取り可能な記録媒体」に読み替えてもよい。
　保守評価システムは、前記の各部の「部」を「処理」、「手順」、「工程」、あるいは「サーキットリ」に読み替えた各処理、各手順、各工程、あるいは各サーキットリを、コンピュータに実行させる。また、保守評価方法は、保守評価システム５０１の各装置が保守評価システムを実行することにより行われる方法である。
　保守評価システムは、コンピュータが読み取り可能な記録媒体あるいは記憶媒体に格納されて提供されてもよい。また、保守評価システムは、プログラムプロダクトとして提供されてもよい。 The "part" of each part of each device of the maintenance evaluation system 501 may be read as "processing", "procedure", "process", or "circuit re". Further, the "process" in which the "part" of each part of each device of the maintenance evaluation system 501 is replaced may be read as "program" or "program product". Further, the "processing" in which the "part" of each part of each device of the maintenance evaluation system 501 is replaced with "a storage medium that can be read by a computer that stores the program" or "a recording medium that can be read by a computer that records the program". It may be read as.
The maintenance evaluation system transfers each process, each procedure, each process, or each circuit to a computer by replacing the "part" of each of the above with "process", "procedure", "process", or "circuit". Let it run. Further, the maintenance evaluation method is a method performed by each device of the maintenance evaluation system 501 executing the maintenance evaluation system.
The maintenance evaluation system may be provided stored in a computer-readable recording medium or storage medium. Further, the maintenance evaluation system may be provided as a program product.
＊＊＊動作の説明＊＊＊
　図８から図１０を用いて、本実施の形態に係る保守評価システム５０１の動作について説明する。
　保守評価システム５０１の動作手順は、保守評価方法に相当する。また、保守評価システム５０１の動作を実現するプログラムは、保守評価プログラムに相当する。
　保守評価システム５０１は、利用者３１が利用する空気調和機１００の保守を支援する保守支援装置３００と、空気調和機１００を操作するために利用者３１により利用される操作機器１９０とを備える。保守評価システム５０１は、保守者３２による空気調和機１００の保守作業を評価する。 *** Explanation of operation ***
The operation of the maintenance evaluation system 501 according to the present embodiment will be described with reference to FIGS. 8 to 10.
The operation procedure of the maintenance evaluation system 501 corresponds to the maintenance evaluation method. Further, the program that realizes the operation of the maintenance evaluation system 501 corresponds to the maintenance evaluation program.
The maintenance evaluation system 501 includes a maintenance support device 300 that supports maintenance of the air conditioner 100 used by the user 31, and an operating device 190 that is used by the user 31 to operate the air conditioner 100. The maintenance evaluation system 501 evaluates the maintenance work of the air conditioner 100 by the maintenance person 32.
　ここでは、保守者３２が空気調和機１００のフィルターを洗浄する洗浄サービスを実施する際の処理について説明する。保守者３２は、空気調和機１００の利用者宅に保守端末装置３９０を携帯して訪問する。そして、保守者３２は、保守端末装置３９０を介して保守支援装置３００と通信しながら、空気調和機１００に洗浄サービスおよび保守サービスを実施する。また、保守者３２は、空気調和機１００の利用者に対して、製品の問い合わせ、および、利用者のライフスタイルに最適な消耗品あるいはお手入れ方法といった情報を提示する。 Here, the process when the maintenance person 32 carries out the cleaning service for cleaning the filter of the air conditioner 100 will be described. The maintenance person 32 carries the maintenance terminal device 390 to the user's house of the air conditioner 100 and visits the user's house. Then, the maintenance person 32 performs a cleaning service and a maintenance service on the air conditioner 100 while communicating with the maintenance support device 300 via the maintenance terminal device 390. In addition, the maintenance person 32 presents to the user of the air conditioner 100 information such as an inquiry about the product and the optimum consumables or care method for the user's lifestyle.
　図８は、本実施の形態に係る保守評価システム５０１による保守評価処理の例を示すフロー図である。 FIG. 8 is a flow chart showing an example of maintenance evaluation processing by the maintenance evaluation system 501 according to the present embodiment.
　ステップＳ１９１において、操作機器１９０の制御部１９２は、空気調和機１００の保守作業を識別する作業識別子７１を取得し、作業識別子７１を保守支援装置３００に送信する。制御部１９２は、読み取り装置を用いて保守者３２が身に着けている作業識別子７１を取得し、保守支援装置３００に送信する。具体的には、保守者３２が利用者宅を訪問すると、利用者３１は、保守者３２が身に着けているバッチあるいは身分証に付与されている作業識別子７１を、操作機器１９０が具備する読み取り装置を用いて読み取る。作業識別子７１は、ＱＲコード（登録商標）、バーコード、あるいは数字列といったコードである。また、洗浄作業者である保守者３２の保守者識別子を作業識別子７１として用いてもよい。 In step S191, the control unit 192 of the operating device 190 acquires the work identifier 71 that identifies the maintenance work of the air conditioner 100, and transmits the work identifier 71 to the maintenance support device 300. The control unit 192 acquires the work identifier 71 worn by the maintenance person 32 by using the reading device and transmits it to the maintenance support device 300. Specifically, when the maintenance person 32 visits the user's house, the user 31 is provided with the work identifier 71 attached to the badge or identification card worn by the maintenance person 32 in the operation device 190. Read using a reader. The work identifier 71 is a code such as a QR code (registered trademark), a barcode, or a number string. Further, the maintainer identifier of the maintainer 32 who is a cleaning worker may be used as the work identifier 71.
　ステップＳ３０１において、評価画面表示部３１０は、作業識別子７１を、操作機器１９０から受け付ける。評価画面表示部３１０は、通信装置９５０を介して、作業識別子７１を操作機器１９０から受信する。
　ステップＳ３０２において、評価画面表示部３１０は、作業識別子７１を操作機器１９０から受け付けると、保守者３２による保守作業の評価に用いる評価画面９０を操作機器１９０に表示する。
　保守支援装置３００では、作業識別子７１は保守者３２と対応付けられている。あるいは、作業識別子７１は保守者３２における保守作業のスケジュールと対応付けられていてもよい。
　評価画面表示部３１０は、保守者３２に対応する評価画面９０を操作機器１９０に送信し、操作機器１９０に保守者３２に対応する評価画面９０を表示させる。 In step S301, the evaluation screen display unit 310 receives the work identifier 71 from the operating device 190. The evaluation screen display unit 310 receives the work identifier 71 from the operation device 190 via the communication device 950.
In step S302, when the evaluation screen display unit 310 receives the work identifier 71 from the operation device 190, the evaluation screen 90 used for the evaluation of the maintenance work by the maintenance person 32 is displayed on the operation device 190.
In the maintenance support device 300, the work identifier 71 is associated with the maintenance person 32. Alternatively, the work identifier 71 may be associated with the maintenance work schedule of the maintenance person 32.
The evaluation screen display unit 310 transmits the evaluation screen 90 corresponding to the maintenance person 32 to the operation device 190, and causes the operation device 190 to display the evaluation screen 90 corresponding to the maintenance person 32.
　ステップＳ１９２において、操作機器１９０の表示部１９３は、評価画面９０を表示機器９４１に表示する。具体的には、表示部１９３は、作業識別子７１を受け付けた保守支援装置３００から送信された評価画面９０であって、保守作業の評価に用いる評価画面９０を表示機器９４１に表示する。 In step S192, the display unit 193 of the operation device 190 displays the evaluation screen 90 on the display device 941. Specifically, the display unit 193 displays the evaluation screen 90, which is the evaluation screen 90 transmitted from the maintenance support device 300 that has received the work identifier 71, and is used for the evaluation of the maintenance work on the display device 941.
　図９は、本実施の形態に係る評価画面９０の例を示す図である。
　図９に示すように、評価画面９０には、保守者名９９１と、保守作業の一覧９９２と、保守作業の一覧９９２に対する評価を入力する評価エリア９９３とが表示される。
　保守者名９９１には、保守者３２の名称と保守者識別子といった情報が表示される。その他、所属する会社名、支社名、および電話番号といった情報が表示されていても良い。
　保守作業の一覧９９２には、空気調和機の分解、熱交換器洗浄、汚れ度の説明、あるいは洗浄ステージの説明といった保守作業の種別が設定されている。
　評価エリア９９３には、利用者３１が簡単に評価を入力することができる手法が用いられる。図９では、５段階の星の数で評価を表す手法が採用されている。星５つは「大変丁寧」、星４つは「丁寧」、星３つは「普通」、星２つは「あまり丁寧でない」、星１つは「雑」といった評価を、利用者が簡単に入力することができる。あるいは、複数段階の数字で評価を入力する手法でもよい。評価の入力手法は利用者３１にとってわかり易い手法であればどのような手法であっても良い。 FIG. 9 is a diagram showing an example of the evaluation screen 90 according to the present embodiment.
As shown in FIG. 9, the evaluation screen 90 displays a maintenance person name 991, a maintenance work list 992, and an evaluation area 993 for inputting an evaluation for the maintenance work list 992.
Information such as the name of the maintenance person 32 and the maintenance person identifier is displayed in the maintenance person name 991. In addition, information such as the name of the company to which the employee belongs, the name of the branch office, and the telephone number may be displayed.
In the list of maintenance work 992, the types of maintenance work such as disassembly of the air conditioner, cleaning of the heat exchanger, explanation of the degree of contamination, or explanation of the cleaning stage are set.
In the evaluation area 993, a method is used in which the user 31 can easily input an evaluation. In FIG. 9, a method of expressing the evaluation by the number of stars in five stages is adopted. Users can easily evaluate 5 stars as "very polite", 4 stars as "polite", 3 stars as "normal", 2 stars as "not very polite", and 1 star as "miscellaneous". Can be entered in. Alternatively, a method of inputting an evaluation using a plurality of numbers may be used. The evaluation input method may be any method as long as it is easy for the user 31 to understand.
　また、評価画面９０には、利用者３１と保守者３２との会話を録音する録音ボタン９９４が表示される。評価画面９０において、録音ボタン９９４の横には、「＊電化製品全般について、何かお困りごとはありますか？」と表示されている。「＊電化製品全般について、何かお困りごとはありますか？」と表示することにより、利用者３１が日頃から家電製品に対して困っていること、あるいは聞きたいと考えていることを、利用者３１の所見として録音することができる。 Further, on the evaluation screen 90, a recording button 994 for recording a conversation between the user 31 and the maintenance person 32 is displayed. On the evaluation screen 90, next to the record button 994, "* Do you have any problems with electrical appliances in general?" Is displayed. By displaying "* Do you have any problems with electrical appliances in general?", You can use what the user 31 is having trouble with or wants to hear about home appliances on a daily basis. It can be recorded as a finding of person 31.
　ステップＳ１９３において、操作機器１９０の制御部１９２は、評価画面９０を介して、評価画面９０に表示された保守作業の一覧９９２に対する評価を受け付ける。具体的には、制御部１９２は、利用者３１により評価画面９０に入力された、保守作業の一覧９９２の各保守作業に対する星の数を評価結果９１として取得する。
　また、所見取得部１９１は、評価画面９０を介して、空気調和機１００を含む家電製品に対する利用者３１の所見を所見情報９２として受け付ける。
　具体的には、利用者３１は、録音ボタン９９４を押下し、日頃から家電製品に対して困っていること、あるいは聞きたいと考えていることを録音する。このとき、保守者３２に対する質問と保守者３２による回答といった会話も操作機器１９０に録音される。所見取得部１９１は、録音された利用者３１の所見および会話をテキスト化し、所見情報９２として取得する。 In step S193, the control unit 192 of the operating device 190 receives the evaluation of the maintenance work list 992 displayed on the evaluation screen 90 via the evaluation screen 90. Specifically, the control unit 192 acquires the number of stars for each maintenance work in the maintenance work list 992 input to the evaluation screen 90 by the user 31 as the evaluation result 91.
Further, the finding acquisition unit 191 accepts the findings of the user 31 with respect to the home electric appliance including the air conditioner 100 as the finding information 92 via the evaluation screen 90.
Specifically, the user 31 presses the record button 994 to record what he or she is having trouble with or wants to hear about home appliances on a daily basis. At this time, conversations such as a question to the maintenance person 32 and an answer by the maintenance person 32 are also recorded in the operation device 190. The finding acquisition unit 191 converts the recorded findings and conversations of the user 31 into text and acquires them as finding information 92.
　ステップＳ１９４において、制御部１９２は、保守作業の一覧９９２に対する評価を評価結果９１として保守支援装置３００に送信する。また、所見取得部１９１は、所見情報９２を保守支援装置３００に送信する。
　具体的には、利用者３１により送信ボタン９９５が押下されることにより、評価結果９１および所見情報９２が、操作機器１９０から保守支援装置３００に送信される。あるいは、利用者３１が、評価および所見の入力が完了したことを示す完了サインを入力すると、送信ボタン９９５が表示される構成としても良い。 In step S194, the control unit 192 transmits the evaluation of the maintenance work list 992 to the maintenance support device 300 as the evaluation result 91. Further, the finding acquisition unit 191 transmits the finding information 92 to the maintenance support device 300.
Specifically, when the transmission button 995 is pressed by the user 31, the evaluation result 91 and the finding information 92 are transmitted from the operation device 190 to the maintenance support device 300. Alternatively, the transmission button 995 may be displayed when the user 31 inputs a completion sign indicating that the evaluation and the input of the findings are completed.
　ステップＳ３０３において、取得部３２０は、評価画面９０を介して、評価画面９０に表示された保守作業の一覧９９２に対する評価を評価結果９１として取得する。
　また、取得部３２０は、評価画面９０を介して、空気調和機１００を含む家電製品に対する利用者３１の所見を所見情報９２として取得する。取得部３２０は、会話が所見として録音された情報がテキスト化された所見情報９２を操作機器１９０から取得する。 In step S303, the acquisition unit 320 acquires the evaluation of the maintenance work list 992 displayed on the evaluation screen 90 as the evaluation result 91 via the evaluation screen 90.
Further, the acquisition unit 320 acquires the findings of the user 31 with respect to the home electric appliance including the air conditioner 100 as the finding information 92 via the evaluation screen 90. The acquisition unit 320 acquires the finding information 92 in which the information recorded as the finding of the conversation is converted into a text from the operation device 190.
　ステップＳ３０４において、報告生成部３３０は、評価結果９１に基づいて、保守作業の報告書である作業報告書５２を生成する。また、報告生成部３３０は、所見情報９２を含めて、作業報告書５２を生成する。 In step S304, the report generation unit 330 generates a work report 52, which is a maintenance work report, based on the evaluation result 91. In addition, the report generation unit 330 generates the work report 52 including the finding information 92.
　ステップＳ３０５において、報告生成部３３０は、作業報告書５２が完成したか否かを判定する。報告生成部３３０が作業報告書５２は完成したと判定すると、処理はステップＳ３０６に進む。報告生成部３３０が作業報告書５２は未完成であると判定すると、処理はステップＳ３０７に進む。 In step S305, the report generation unit 330 determines whether or not the work report 52 is completed. When the report generation unit 330 determines that the work report 52 is completed, the process proceeds to step S306. If the report generation unit 330 determines that the work report 52 is incomplete, the process proceeds to step S307.
　一方、ステップＳ３０６において、報告生成部３３０は、作業報告書５２に不足している情報の入力を促す入力警告通知９３を操作機器１９０に送信する。 On the other hand, in step S306, the report generation unit 330 transmits an input warning notification 93 prompting the input of the information lacking in the work report 52 to the operation device 190.
　ステップＳ１９５において、操作機器１９０の表示部１９３は、入力警告通知９３を表示機器９４１に表示する。そして、制御部１９２は、入力警告通知９３に従って利用者３１により入力された情報を受け付ける。制御部１９２は、利用者３１により入力された情報を保守支援装置３００に送信する。 In step S195, the display unit 193 of the operation device 190 displays the input warning notification 93 on the display device 941. Then, the control unit 192 receives the information input by the user 31 in accordance with the input warning notification 93. The control unit 192 transmits the information input by the user 31 to the maintenance support device 300.
　保守支援装置３００では、報告生成部３３０がステップＳ３０４からの処理を繰り返し、作業報告書５２を完成させる。 In the maintenance support device 300, the report generation unit 330 repeats the processing from step S304 to complete the work report 52.
　ステップＳ３０７において、報告生成部３３０は、保守作業の評価の終了を通知する終了確認通知９４を操作機器１９０に送信する。また、報告生成部３３０は、利用者３１に付帯サービスを付与するための情報を付帯サービス情報５３として、利用者３１のライフスタイルを設定するライフスタイル情報５０に設定する。そして、報告生成部３３０は、付帯サービスが付与されることを通知する付帯サービス通知９５を終了確認通知９４とともに利用者３１の操作機器１９０に送信する。 In step S307, the report generation unit 330 transmits the end confirmation notification 94 notifying the end of the evaluation of the maintenance work to the operation device 190. Further, the report generation unit 330 sets the information for granting the incidental service to the user 31 as the incidental service information 53 in the lifestyle information 50 that sets the lifestyle of the user 31. Then, the report generation unit 330 transmits the incidental service notification 95 notifying that the incidental service is granted to the operating device 190 of the user 31 together with the termination confirmation notification 94.
　ステップＳ１９６において、操作機器１９０の表示部１９３は、終了確認通知９４と付帯サービス通知９５を表示機器９４１に表示する。 In step S196, the display unit 193 of the operation device 190 displays the end confirmation notification 94 and the incidental service notification 95 on the display device 941.
　ステップＳ３０８において、登録部３４０は、作業報告書５２を利用者３１のライフスタイル情報５０に登録する。 In step S308, the registration unit 340 registers the work report 52 in the lifestyle information 50 of the user 31.
　図１０は、本実施の形態に係るライフスタイル情報５０の一例を示す図である。
　ライフスタイル情報５０は、利用者３１のライフスタイルを表す情報である。ライフスタイル情報５０には、利用者３１のライフスタイル５１と、作業報告書５２と、付帯サービス情報５３が設定されている。また、利用者３１の居室６０に関する居室情報といったその他の情報も含まれていてもよい。
　例えば、居室情報には、部屋形状、高断熱あるいは低断熱といった熱負荷、家具配置、利用者の生活エリア、利用者の動線、および、気流到達限界範囲といった情報が設定される。 FIG. 10 is a diagram showing an example of lifestyle information 50 according to the present embodiment.
The lifestyle information 50 is information representing the lifestyle of the user 31. The lifestyle information 50 includes the lifestyle 51 of the user 31, the work report 52, and the incidental service information 53. In addition, other information such as room information regarding the room 60 of the user 31 may be included.
For example, information such as room shape, heat load such as high heat insulation or low heat insulation, furniture arrangement, user's living area, user's flow line, and airflow reach limit range is set in the living room information.
　ライフスタイル５１には、利用者３１のライフスタイルを特定するための様々な情報が設定される。例えば、利用者３１の性別、年齢、家族構成、職務形態、行動パターン、好み、あるいは家屋の情報といった情報が含まれていることが望ましい。また、人体の血圧、心拍、および呼吸といったバイタルデータが含まれることが望ましい。これらのライフスタイル５１から、ライフスタイルそのものが利用者の属性として認識される。具体例として、利用者３１が３０代男性と３０代女性との２人世帯であれば、その世帯が子供を持たない共働き世帯であるかどうかまで認識されることが望ましい。何時に起床し、外出し、帰宅し、入浴し、就寝するかといった行動パターンも属性として認識されることが望ましい。暑がり、あるいは、寒がりといった好みも属性として認識されてもよい。あるいは、快適性重視、あるいは、省エネルギー重視といった好みが含まれていてもよい。また、物の色あるいは形状といった好みが含まれていてもよい。 Various information for specifying the lifestyle of the user 31 is set in the lifestyle 51. For example, it is desirable that information such as gender, age, family structure, job form, behavior pattern, preference, or house information of the user 31 is included. It is also desirable to include vital data such as blood pressure, heart rate, and respiration of the human body. From these lifestyles 51, the lifestyle itself is recognized as an attribute of the user. As a specific example, if the user 31 is a two-person household consisting of a male in his thirties and a female in his thirties, it is desirable to recognize whether or not the household is a double-income household without children. It is desirable that behavior patterns such as when to get up, go out, go home, take a bath, and go to bed are also recognized as attributes. Preference such as hot or cold may also be recognized as an attribute. Alternatively, preferences such as emphasis on comfort or emphasis on energy saving may be included. It may also include preferences such as the color or shape of the object.
　作業報告書５２は、保守者３２による洗浄サービスといった保守作業の報告書である。
　作業報告書５２には、保守作業の実施日、作業者、作業内容、評価、および利用者３１の所見情報といった情報が設定される。
　付帯サービス情報５３には、今回の保守作業で付与されるお掃除ポイントと、評価画面への入力に対して付与される評価ポイントと、その合計ポイントといった情報が設定される。合計ポイントにより、利用者３１は、次回のお掃除サービスの無料実施、あるいは、割引サービスといった付帯サービスを受けることができる。 The work report 52 is a report of maintenance work such as a cleaning service by the maintenance person 32.
Information such as the implementation date of the maintenance work, the worker, the work content, the evaluation, and the finding information of the user 31 is set in the work report 52.
In the incidental service information 53, information such as cleaning points given in the maintenance work this time, evaluation points given for input to the evaluation screen, and total points thereof is set. With the total points, the user 31 can receive the next cleaning service free of charge or ancillary services such as a discount service.
　＊＊＊他の構成＊＊＊
　本実施の形態では、所見情報９２は、作業報告書５２に設定される。あるいは、所見情報９２をデータベース化し、保守支援装置３００の記憶部に記憶しても良い。これにより、空気調和機だけでなく、顧客の困りごと、あるいは、顧客の不安といった情報から、洗浄サービスの品質の向上、今後の製品開発、あるいは、今後の新サービスの開拓といった開発に用いるデータベースを得ることができる。 *** Other configurations ***
In this embodiment, the finding information 92 is set in the work report 52. Alternatively, the finding information 92 may be stored in a database and stored in the storage unit of the maintenance support device 300. As a result, not only the air conditioner but also the database used for the development such as improvement of the quality of cleaning service, future product development, or development of new service from the information such as customer's trouble or customer's anxiety can be used. Obtainable.
　本実施の形態では、保守評価システム５０１の各装置の機能がソフトウェアで実現される。変形例として、保守評価システム５０１の各装置の機能がハードウェアで実現されてもよい。
　具体的には、保守評価システム５０１の各装置は、プロセッサ９１０に替えて電子回路９０９を備える。 In this embodiment, the functions of each device of the maintenance evaluation system 501 are realized by software. As a modification, the functions of each device of the maintenance evaluation system 501 may be realized by hardware.
Specifically, each device of the maintenance evaluation system 501 includes an electronic circuit 909 instead of the processor 910.
　図１１は、本実施の形態の変形例に係る保守評価システム５０１の構成を示す図である。ここでは、一例として保守支援装置３００の変形例を挙げている。しかし、その他の空気調和機１００、管理装置２００、操作機器１９０、および保守端末装置３９０の各装置についても、同様にプロセッサ９１０に替えて電子回路９０９を備える。
　電子回路９０９は、保守評価システム５０１の各装置の機能を実現する専用の電子回路である。電子回路９０９は、具体的には、単一回路、複合回路、プログラム化したプロセッサ、並列プログラム化したプロセッサ、ロジックＩＣ、ＧＡ、ＡＳＩＣ、または、ＦＰＧＡである。ＧＡは、Ｇａｔｅ　Ａｒｒａｙの略語である。ＡＳＩＣは、Ａｐｐｌｉｃａｔｉｏｎ　Ｓｐｅｃｉｆｉｃ　Ｉｎｔｅｇｒａｔｅｄ　Ｃｉｒｃｕｉｔの略語である。ＦＰＧＡは、Ｆｉｅｌｄ－Ｐｒｏｇｒａｍｍａｂｌｅ　Ｇａｔｅ　Ａｒｒａｙの略語である。 FIG. 11 is a diagram showing a configuration of a maintenance evaluation system 501 according to a modified example of the present embodiment. Here, as an example, a modified example of the maintenance support device 300 is given. However, each of the other air conditioner 100, management device 200, operating device 190, and maintenance terminal device 390 is also provided with an electronic circuit 909 instead of the processor 910.
The electronic circuit 909 is a dedicated electronic circuit that realizes the functions of each device of the maintenance evaluation system 501. The electronic circuit 909 is specifically a single circuit, a composite circuit, a programmed processor, a parallel programmed processor, a logic IC, a GA, an ASIC, or an FPGA. GA is an abbreviation for Gate Array. ASIC is an abbreviation for Application Specific Integrated Circuit. FPGA is an abbreviation for Field-Programmable Gate Array.
　保守評価システム５０１の各装置の機能は、１つの電子回路で実現されてもよいし、複数の電子回路に分散して実現されてもよい。 The function of each device of the maintenance evaluation system 501 may be realized by one electronic circuit or may be distributed and realized by a plurality of electronic circuits.
　別の変形例として、保守評価システム５０１の各装置の一部の機能が電子回路で実現され、残りの機能がソフトウェアで実現されてもよい。また保守評価システム５０１の各装置の一部またはすべての機能がファームウェアで実現されてもよい。 As another modification, some functions of each device of the maintenance evaluation system 501 may be realized by an electronic circuit, and the remaining functions may be realized by software. Further, some or all the functions of each device of the maintenance evaluation system 501 may be realized by the firmware.
　プロセッサと電子回路の各々は、プロセッシングサーキットリとも呼ばれる。つまり、保守評価システム５０１の各装置の機能は、プロセッシングサーキットリにより実現される。 Each of the processor and the electronic circuit is also called a processing circuit. That is, the function of each device of the maintenance evaluation system 501 is realized by the processing circuit.
＊＊＊本実施の形態の効果の説明＊＊＊
　本実施の形態に係る保守評価システムによれば、保守作業に対する評価を利用者から保守作業中に収集し、作業報告書を自動的に生成することができる。評価の手法は、星の数を用いるといった作業評価基準を予め策定しておくので、人事評価を一般のお客様にしてもらうことができる。すなわち、意客様からの評価を洗浄業者の人事評価システム指標として利用することができる。また、作業完了時には、作業報告書が出来上がっている。
　よって、本開示に係る保守評価システムによれば、短時間で正確性の高い作業報告書を作成することができる。 *** Explanation of the effect of this embodiment ***
According to the maintenance evaluation system according to the present embodiment, it is possible to collect evaluations for maintenance work from users during maintenance work and automatically generate a work report. As for the evaluation method, work evaluation criteria such as using the number of stars are formulated in advance, so personnel evaluation can be done by general customers. That is, the evaluation from the customer can be used as the personnel evaluation system index of the cleaning company. Also, when the work is completed, the work report is completed.
Therefore, according to the maintenance evaluation system according to the present disclosure, it is possible to prepare a highly accurate work report in a short time.
　本実施の形態に係る保守評価システムによれば、保守者が身に着けているバッチあるいは身分証から、利用者が作業識別子を読み取る。利用者が読み取った作業識別子を送信して初めて評価画面が表示されるので、保守者が自分で評価を入力できない構成となっている。よって、本開示に係る保守評価システムによれば、より客観性の高い評価を取得することができる。 According to the maintenance evaluation system according to the present embodiment, the user reads the work identifier from the batch or ID card worn by the maintainer. Since the evaluation screen is displayed only after the work identifier read by the user is transmitted, the maintenance user cannot enter the evaluation by himself / herself. Therefore, according to the maintenance evaluation system according to the present disclosure, it is possible to obtain a more objective evaluation.
　本実施の形態に係る保守評価システムによれば、保守者との会話を所見情報として取得することができる。この所見情報には、困りごと、あるいは、顧客の不安といった大事な質問に対する対応、また、空気調和機以外の電化製品についての相談も含まれる。また、本実施の形態に係る保守評価システムによれば、この所見情報をデータベース化することも可能である。よって、本開示に係る保守評価システムによれば、洗浄サービスの品質の向上、今後の製品開発、あるいは、今後の新サービスの開拓といった開発に用いる顧客の所見情報を、容易かつ確実に取得することができる。 According to the maintenance evaluation system according to the present embodiment, it is possible to acquire conversations with the maintenance person as finding information. This finding information includes responding to important questions such as troubles or customer anxiety, as well as consultation on electrical appliances other than air conditioners. Further, according to the maintenance evaluation system according to the present embodiment, it is possible to create a database of this finding information. Therefore, according to the maintenance evaluation system related to this disclosure, it is possible to easily and surely acquire the customer's findings information used for development such as improvement of quality of cleaning service, future product development, or development of new service in the future. Can be done.
　洗浄評者といった保守会社にとっては、本実施の形態に係る保守評価システムによれば、作業報告書を作成する時間を削減することができ、１日に実施する洗浄サービスに回数を増やすことができる。また、利用者が所有するその他家電製品に対するお困りごとを収集することができるので、利用者のニーズの刈り取りをすることができる。 For a maintenance company such as a cleaning reviewer, according to the maintenance evaluation system according to this embodiment, the time for creating a work report can be reduced, and the number of cleaning services performed per day can be increased. In addition, since it is possible to collect problems related to other home appliances owned by the user, it is possible to reap the needs of the user.
　空気調和機の利用者にとっては、本実施の形態に係る保守評価システムによれば、作業状況の入力作業を実施することで付帯ポイントのサービス提供を受けることができる。利用者は、保守作業を観察しながら評価することで、保守作業を丁寧にやってもらうとこができると同時に、付帯サービスポイントも得ることができる。 According to the maintenance evaluation system according to this embodiment, the user of the air conditioner can receive the service of the incidental points by performing the input work of the work status. By observing and evaluating the maintenance work, the user can have the maintenance work done carefully, and at the same time, can obtain ancillary service points.
　以上の実施の形態１は、保守評価システム５０１の各装置の各部を独立した機能ブロックとして説明した。しかし、保守評価システム５０１の各装置の構成は、上述した実施の形態のような構成でなくてもよい。保守評価システム５０１の各装置の機能ブロックは、上述した実施の形態で説明した機能を実現することができれば、どのような構成でもよい。また、保守評価システム５０１の各装置は、１つの装置でなく、複数の装置から構成されたシステムでもよい。 In the above embodiment 1, each part of each device of the maintenance evaluation system 501 has been described as an independent functional block. However, the configuration of each device of the maintenance evaluation system 501 does not have to be the configuration as in the above-described embodiment. The functional block of each device of the maintenance evaluation system 501 may have any configuration as long as the functions described in the above-described embodiment can be realized. Further, each device of the maintenance evaluation system 501 may be a system composed of a plurality of devices instead of one device.
　また、実施の形態１のうち、複数の部分を組み合わせて実施しても構わない。あるいは、この実施の形態のうち、１つの部分を実施しても構わない。その他、この実施の形態を、全体としてあるいは部分的に、どのように組み合わせて実施しても構わない。
　すなわち、実施の形態１では、各実施の形態の自由な組み合わせ、あるいは各実施の形態の任意の構成要素の変形、もしくは各実施の形態において任意の構成要素の省略が可能である。 Further, in the first embodiment, a plurality of parts may be combined and carried out. Alternatively, one part of this embodiment may be implemented. In addition, this embodiment may be implemented in any combination as a whole or partially.
That is, in the first embodiment, it is possible to freely combine each embodiment, modify any component of each embodiment, or omit any component in each embodiment.
　なお、上述した実施の形態は、本質的に好ましい例示であって、本開示の範囲、本開示の適用物の範囲、および本開示の用途の範囲を制限することを意図するものではない。上述した実施の形態は、必要に応じて種々の変更が可能である。 It should be noted that the embodiments described above are essentially preferred examples and are not intended to limit the scope of the present disclosure, the scope of the application of the present disclosure, and the scope of the uses of the present disclosure. The above-described embodiment can be variously modified as needed.
　３１　利用者、３２　保守者、５０　ライフスタイル情報、５１　ライフスタイル、５２　作業報告書、５３　付帯サービス情報、６０　居室、７１　作業識別子、９０　評価画面、９１　評価結果、９２　所見情報、９３　入力警告通知、９４　終了確認通知、９５　付帯サービス通知、１００　空気調和機、１１０　情報受信部、１２０　情報送信部、１３０，１９２，２１０，３９１　制御部、１９０　操作機器、１９１　所見取得部、１９３，３９２　表示部、１９５　録音装置、２００　管理装置、２４０　情報設定部、１９４，１４０，２５０，３５０，３９３　記憶部、３００　保守支援装置、３１０　評価画面表示部、３２０　取得部、３３０　報告生成部、３４０　登録部、３９０　保守端末装置、９９１　保守者名、９９２　保守作業の一覧、９９３　評価エリア、９９４　録音ボタン、９９５　送信ボタン、３０１　冷媒回路、３０２　圧縮機、３３　四方弁、３４　第１熱交換器、３５　膨張機構、３６　第２熱交換器、３７　コントローラ、５００　保守管理システム、５０１　保守評価システム、９０９　電子回路、９１０　プロセッサ、９２１　メモリ、９３０　入力インタフェース、９４０　出力インタフェース、９４１　表示機器、９５０　通信装置。 31 users, 32 maintainers, 50 lifestyle information, 51 lifestyles, 52 work reports, 53 incidental service information, 60 living rooms, 71 work identifiers, 90 evaluation screens, 91 evaluation results, 92 finding information, 93 input warning notifications. , 94 end confirmation notification, 95 incidental service notification, 100 air conditioner, 110 information receiving unit, 120 information transmitting unit, 130,192,210,391 control unit, 190 operating equipment, 191 finding acquisition unit, 193,392 display unit , 195 recording device, 200 management device, 240 information setting unit, 194,140,250,350,393 storage unit, 300 maintenance support device, 310 evaluation screen display unit, 320 acquisition unit, 330 report generation unit, 340 registration unit, 390 maintenance terminal device, 991 maintenance person name, 992 maintenance work list, 993 evaluation area, 994 record button, 995 send button, 301 refrigerant circuit, 302 compressor, 33 four-way valve, 34 first heat exchanger, 35 expansion mechanism , 36 second heat exchanger, 37 controller, 500 maintenance management system, 501 maintenance evaluation system, 909 electronic circuit, 910 processor, 921 memory, 930 input interface, 940 output interface, 941 display device, 950 communication device.

Claims (9)

  1. 　利用者が利用する空気調和機の保守を支援する保守支援装置と、前記空気調和機を操作するために前記利用者により利用される操作機器とを備え、前記空気調和機の保守作業を評価する保守評価システムにおいて、
    　前記保守支援装置は、
    　前記空気調和機の保守作業を識別する作業識別子を、前記操作機器から受け付けると、前記保守作業の評価に用いる評価画面を前記操作機器に表示する評価画面表示部と、
    　前記評価画面を介して、前記評価画面に表示された前記保守作業の一覧に対する評価を取得する取得部と、
    　前記保守作業の一覧に対する評価に基づいて、前記保守作業の報告書である作業報告書を生成する報告生成部と
    を備えた保守評価システム。     A maintenance support device that supports maintenance of the air conditioner used by the user and an operating device used by the user to operate the air conditioner are provided, and the maintenance work of the air conditioner is evaluated. In the maintenance evaluation system
    The maintenance support device is
    When the work identifier that identifies the maintenance work of the air conditioner is received from the operation device, the evaluation screen display unit that displays the evaluation screen used for the evaluation of the maintenance work on the operation device, and the evaluation screen display unit.
    An acquisition unit that acquires an evaluation for the list of maintenance work displayed on the evaluation screen via the evaluation screen, and an acquisition unit.
    A maintenance evaluation system including a report generation unit that generates a work report that is a report of the maintenance work based on the evaluation of the list of maintenance work.
  2. 　前記報告生成部は、
    　前記作業報告書が完成したか否かを判定し、前記作業報告書が完成したと判定すると前記保守作業の評価の終了を通知する終了確認通知を前記操作機器に送信し、前記作業報告書が未完成であると判定すると前記作業報告書に不足している情報の入力を促す入力警告通知を前記操作機器に出力する請求項１に記載の保守評価システム。     The report generator is
    It is determined whether or not the work report is completed, and when it is determined that the work report is completed, a completion confirmation notice for notifying the end of the evaluation of the maintenance work is transmitted to the operation device, and the work report is sent. The maintenance evaluation system according to claim 1, wherein when it is determined that the work report is incomplete, an input warning notification prompting the input of information lacking in the work report is output to the operating device.
  3. 　前記取得部は、
    　前記評価画面を介して、前記空気調和機を含む家電製品に対する前記利用者の所見を所見情報として取得し、
    　前記報告生成部は、
    　前記所見情報を含む前記作業報告書を作成し、
    　前記保守支援装置は、
    　前記作業報告書を前記利用者のライフスタイルを設定するライフスタイル情報に登録する登録部を備えた請求項２に記載の保守評価システム。     The acquisition unit
    Through the evaluation screen, the user's findings on home appliances including the air conditioner are acquired as finding information.
    The report generator is
    Create the work report containing the findings and
    The maintenance support device is
    The maintenance evaluation system according to claim 2, further comprising a registration unit for registering the work report in the lifestyle information that sets the lifestyle of the user.
  4. 　前記評価画面表示部は、
    　前記利用者と保守作業を実施する保守者との会話を録音する録音ボタンを備えた前記評価画面を前記操作機器に表示し、
    　前記取得部は、
    　前記会話が前記所見として録音された情報がテキスト化された前記所見情報を前記操作機器から取得する請求項３に記載の保守評価システム。     The evaluation screen display unit is
    The evaluation screen provided with a recording button for recording the conversation between the user and the maintenance person performing the maintenance work is displayed on the operation device.
    The acquisition unit
    The maintenance evaluation system according to claim 3, wherein the finding information obtained by converting the information recorded in the conversation as the finding into a text is acquired from the operating device.
  5. 　前記報告生成部は、
    　前記利用者に付帯サービスを付与するための情報を付帯サービス情報として前記ライフスタイル情報に設定し、前記付帯サービスが付与されることを通知する付帯サービス通知を前記終了確認通知とともに前記利用者の前記操作機器に送信する請求項３または請求項４に記載の保守評価システム。     The report generator is
    The information for granting the incidental service to the user is set in the lifestyle information as the incidental service information, and the incidental service notification notifying that the incidental service is granted is sent to the user together with the termination confirmation notification. The maintenance evaluation system according to claim 3 or 4, which is transmitted to the operating device.
  6. 　利用者が利用する空気調和機の保守を支援する保守支援装置であって、前記空気調和機を操作するために前記利用者により利用される操作機器と通信する保守支援装置において、
    　前記空気調和機の保守作業を識別する作業識別子を、前記操作機器から受け付けると、前記保守作業の評価に用いる評価画面を前記操作機器に表示する評価画面表示部と、
    　前記評価画面を介して、前記評価画面に表示された前記保守作業の一覧に対する評価を取得する取得部と、
    　前記保守作業の一覧に対する評価に基づいて、前記保守作業の報告書である作業報告書を生成する報告生成部と
    を備えた保守支援装置。     A maintenance support device that supports the maintenance of an air conditioner used by a user, and is a maintenance support device that communicates with an operating device used by the user to operate the air conditioner.
    When the work identifier that identifies the maintenance work of the air conditioner is received from the operation device, the evaluation screen display unit that displays the evaluation screen used for the evaluation of the maintenance work on the operation device, and the evaluation screen display unit.
    An acquisition unit that acquires an evaluation for the list of maintenance work displayed on the evaluation screen via the evaluation screen, and an acquisition unit.
    A maintenance support device including a report generation unit that generates a work report that is a report of the maintenance work based on an evaluation of the list of maintenance work.
  7. 　利用者が利用する空気調和機の保守を支援する保守支援装置と、前記空気調和機を操作するために前記利用者により利用される操作機器とを備え、前記空気調和機の保守作業を評価する保守評価システムに含まれる操作機器において、
    　前記空気調和機の保守作業を識別する作業識別子を取得し、前記作業識別子を前記保守支援装置に送信する制御部と、
    　前記作業識別子を受け付けた前記保守支援装置から送信された評価画面であって、前記保守作業の評価に用いる評価画面を表示機器に表示する表示部と
    を備え、
    　前記制御部は、
    　前記評価画面を介して、前記評価画面に表示された前記保守作業の一覧に対する評価を受け付け、前記保守作業の一覧に対する評価を評価結果として前記保守支援装置に送信する操作機器。     A maintenance support device that supports maintenance of the air conditioner used by the user and an operating device used by the user to operate the air conditioner are provided, and the maintenance work of the air conditioner is evaluated. In the operation equipment included in the maintenance evaluation system
    A control unit that acquires a work identifier that identifies the maintenance work of the air conditioner and transmits the work identifier to the maintenance support device.
    It is an evaluation screen transmitted from the maintenance support device that has received the work identifier, and includes a display unit that displays an evaluation screen used for evaluation of the maintenance work on a display device.
    The control unit
    An operating device that accepts an evaluation of the maintenance work list displayed on the evaluation screen via the evaluation screen and transmits the evaluation of the maintenance work list to the maintenance support device as an evaluation result.
  8. 　利用者が利用する空気調和機の保守を支援する保守支援装置と、前記空気調和機を操作するために前記利用者により利用される操作機器とを備え、前記空気調和機の保守作業を評価する保守評価システムの保守評価方法において、
    　評価画面表示部が、前記空気調和機の保守作業を識別する作業識別子を、前記操作機器から受け付けると、前記保守作業を評価するための評価画面を前記操作機器に表示し、
    　取得部が、前記評価画面を介して、前記評価画面に表示された前記保守作業の一覧に対する評価を取得し、
    　報告生成部が、前記保守作業の一覧に対する評価に基づいて、前記保守作業の報告書である作業報告書を生成する保守評価方法。     A maintenance support device that supports maintenance of the air conditioner used by the user and an operating device used by the user to operate the air conditioner are provided, and the maintenance work of the air conditioner is evaluated. In the maintenance evaluation method of the maintenance evaluation system
    When the evaluation screen display unit receives the work identifier that identifies the maintenance work of the air conditioner from the operating device, the evaluation screen for evaluating the maintenance work is displayed on the operating device.
    The acquisition unit acquires an evaluation for the list of maintenance work displayed on the evaluation screen via the evaluation screen.
    A maintenance evaluation method in which a report generation unit generates a work report, which is a report of the maintenance work, based on the evaluation of the maintenance work list.
  9. 　利用者が利用する空気調和機の保守を支援する保守支援装置と、前記空気調和機を操作するために前記利用者により利用される操作機器とを備え、前記空気調和機の保守作業を評価する保守評価システムの保守評価プログラムにおいて、
    　前記空気調和機の保守作業を識別する作業識別子を、前記操作機器から受け付けると、前記保守作業を評価するための評価画面を前記操作機器に表示する評価画面表示処理と、
    　前記評価画面を介して、前記評価画面に表示された前記保守作業の一覧に対する評価を取得する取得処理と、
    　前記保守作業の一覧に対する評価に基づいて、前記保守作業の報告書である作業報告書を生成する報告生成処理と
    をコンピュータに実行させる保守評価プログラム。     A maintenance support device that supports maintenance of the air conditioner used by the user and an operating device used by the user to operate the air conditioner are provided, and the maintenance work of the air conditioner is evaluated. In the maintenance evaluation program of the maintenance evaluation system
    When the work identifier that identifies the maintenance work of the air conditioner is received from the operating device, the evaluation screen display process for displaying the evaluation screen for evaluating the maintenance work on the operating device is performed.
    An acquisition process for acquiring an evaluation for the list of maintenance work displayed on the evaluation screen via the evaluation screen, and an acquisition process.
    A maintenance evaluation program that causes a computer to execute a report generation process that generates a work report, which is a report of the maintenance work, based on the evaluation of the list of maintenance work.
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JP2014219887A (en) * 2013-05-10 2014-11-20 株式会社日立システムズ Maintenance work management system
JP2016095066A (en) * 2014-11-13 2016-05-26 富士電機株式会社 Control device of air conditioner and control method of air conditioner
JP2016133294A (en) * 2015-01-22 2016-07-25 ジョンソンコントロールズ ヒタチ エア コンディショニング テクノロジー（ホンコン）リミテッド Air conditioner repairing and maintenance system and its method
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WO2020044588A1 (en) * 2018-08-27 2020-03-05 三菱電機株式会社 Control system, air conditioner, and control method

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* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2014219887A (en) * 2013-05-10 2014-11-20 株式会社日立システムズ Maintenance work management system
JP2016095066A (en) * 2014-11-13 2016-05-26 富士電機株式会社 Control device of air conditioner and control method of air conditioner
JP2016133294A (en) * 2015-01-22 2016-07-25 ジョンソンコントロールズ ヒタチ エア コンディショニング テクノロジー（ホンコン）リミテッド Air conditioner repairing and maintenance system and its method
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