WO2019216044A1 - Système et procédé de commande associé - Google Patents

Système et procédé de commande associé Download PDF

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Publication number
WO2019216044A1
WO2019216044A1 PCT/JP2019/012907 JP2019012907W WO2019216044A1 WO 2019216044 A1 WO2019216044 A1 WO 2019216044A1 JP 2019012907 W JP2019012907 W JP 2019012907W WO 2019216044 A1 WO2019216044 A1 WO 2019216044A1
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WO
WIPO (PCT)
Prior art keywords
care
event
staff
information
target person
Prior art date
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PCT/JP2019/012907
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English (en)
Japanese (ja)
Inventor
山下　雅宣
井上　雅之
篤広 野田
雅史 西角
Original Assignee
コニカミノルタ株式会社
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
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Application filed by コニカミノルタ株式会社 filed Critical コニカミノルタ株式会社
Priority to JP2020518177A priority Critical patent/JPWO2019216044A1/ja
Publication of WO2019216044A1 publication Critical patent/WO2019216044A1/fr

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    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
    • G16H40/20—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
    • A—HUMAN NECESSITIES
    • A61—MEDICAL OR VETERINARY SCIENCE; HYGIENE
    • A61G—TRANSPORT, PERSONAL CONVEYANCES, OR ACCOMMODATION SPECIALLY ADAPTED FOR PATIENTS OR DISABLED PERSONS; OPERATING TABLES OR CHAIRS; CHAIRS FOR DENTISTRY; FUNERAL DEVICES
    • A61G12/00—Accommodation for nursing, e.g. in hospitals, not covered by groups A61G1/00 - A61G11/00, e.g. trolleys for transport of medicaments or food; Prescription lists
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/22—Social work or social welfare, e.g. community support activities or counselling services
    • G—PHYSICS
    • G08—SIGNALLING
    • G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
    • G08B25/00—Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems
    • G08B25/01—Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems characterised by the transmission medium
    • G08B25/04—Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems characterised by the transmission medium using a single signalling line, e.g. in a closed loop
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N7/00—Television systems
    • H04N7/18—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast

Definitions

  • the present invention relates to a system and a system control method.
  • the present invention relates to a system for performing care to a subject and a system control method.
  • the life expectancy has been remarkable due to the improvement of living standards, the improvement of sanitary environment, and the improvement of medical standards accompanying high economic growth after the war. For this reason, coupled with the decline in the birth rate, the aging society has a high aging rate. In such an aging society, an increase in the number of care recipients who need care is expected due to illness, injury, and aging.
  • Caregivers may fall while walking in a facility such as a hospital or a welfare facility for the elderly, or may fall from a bed and be injured. Therefore, in order to make it possible for nurses and caregivers to rush immediately when a person requiring care is in such a state, development of a system for detecting the state of the person requiring care has been advanced. Yes.
  • the present invention has been made in view of the above circumstances. By preventing unnecessary notifications, the burden on the care staff is reduced, and the quality of care due to a mismatch between the subject of care and the care staff is prevented.
  • An object is to provide a monitoring system and a control method.
  • a detection unit that is provided in each of the plurality of observation regions and detects the movement of the subject in the observation region;
  • a determination unit that determines presence or absence of occurrence of a predetermined event related to the subject in each of the observation regions based on the output of the detection unit;
  • a management unit having a storage unit for storing compatibility information between the target person and a staff member who handles the target person;
  • the event information including identification information for identifying the type of the event and the target person who has generated the event, and the compatibility information regarding the target person that has generated the event are displayed.
  • an information manager terminal that receives an instruction from the information manager regarding the response to the subject who generated the event;
  • a staff terminal carried by the staff, the staff terminal capable of receiving the instruction received by the information manager terminal; and Having a system.
  • the storage unit stores an event list in which the event is associated with the evaluation, the target person, and the staff.
  • a control method in a system comprising an information manager terminal used by an information manager and a staff terminal carried by the staff, Detecting the movement of the subject by the detection unit (a); A step (b) of determining occurrence of a predetermined event related to the subject in each of the observation regions based on the output of the detection unit;
  • the information manager includes the event information including identification information for identifying the type of the event that has been determined to occur, the target person who has generated the event, and the target person that has generated the event.
  • Step (c) of displaying on the terminal A step (d) of receiving an instruction from the information manager regarding the response to the target person who has generated the event by the information manager terminal; A step (e) of transmitting the instruction received in step (d) to the staff terminal; Control method.
  • the event information including the identification information for identifying the type of the event and the target person who has generated the event, and the compatibility information regarding the target person who has generated the event are displayed on the information manager terminal.
  • An instruction regarding the response to the subject who generated the event is received from the information manager.
  • the staff terminal receives an instruction received by the information manager terminal.
  • the information manager can grasp the status of the event that has occurred and can make appropriate decisions, including whether or not action is required. By selecting, unnecessary notifications can be prevented to reduce the burden on the care staff, and the quality of care can be improved.
  • FIG. 1 is a diagram illustrating an overall configuration of a monitoring system according to the present embodiment
  • FIG. 2 is a diagram illustrating an example of a detection unit installed around a bed in a room of a care target person.
  • the watching system 1 includes a plurality of detection units 10, a management server 20, an information manager terminal 30, and one or more care staff terminals 40. These are connected so as to be able to communicate with each other via a network 50 such as a LAN (Local Area Network), a telephone network, or a data communication network by wired or wireless.
  • the network 50 may include a repeater such as a repeater, bridge, router, or cross-connect that relays communication signals.
  • the care staff terminal 40, the detection unit 10, the management server 20, and the information manager terminal 30 mutually include a wireless LAN including an access point 51 (for example, a LAN in accordance with the IEEE 802.11 standard).
  • the network 50 is communicably connected.
  • the watching system 1 is disposed at an appropriate place according to the care target person 70.
  • the person to be treated 70 (person to be watched over) is, for example, a patient who needs nursing due to illness or injury, a cared person who needs care due to deterioration of physical ability due to aging, or a single person living alone.
  • the care target person 70 may be a person who needs the detection when a predetermined adverse event such as an abnormal condition occurs in the person.
  • the watching system 1 is suitably arranged in a building such as a hospital, a welfare facility for the elderly, and a dwelling unit according to the type of the person 70 to be treated.
  • the watching system 1 is arranged in a facility including a plurality of rooms including a plurality of rooms (rooms) in which a plurality of care target persons 70 move and care stations (also referred to as nurse stations).
  • the detection unit 10 is disposed in each room that is an observation area of the care subject 70.
  • four detection units 10 are arranged in the rooms of A, B, C, and D, who are care subjects 70.
  • the observation area of the detection unit 10 includes a bed 60.
  • the care staff 80 who performs nursing or care for the care target person 70 carries the care staff terminal 40 which is a portable terminal.
  • the management server 20 may not be arranged in the care station but may be an external server unit connected to the network 50.
  • FIG. 3 is a block diagram showing a schematic configuration of the detection unit.
  • the detection unit 10 includes a control unit 11, a communication unit 12, a camera 13, a care call unit 14, and a voice input / output unit 15, which are connected to each other via a bus.
  • the control unit 11 includes a CPU (Central Processing Unit), a RAM (Random Access Memory), a ROM (Read Only Memory), and the like, and performs control and arithmetic processing of each unit of the detection unit 10 according to a program.
  • the control unit 11 may further include an HDD (Hard Disk Drive) as a memory.
  • the communication unit 12 is an interface circuit (for example, a LAN card) for communicating with other devices such as the management server 20, the information manager terminal 30 or the care staff terminal 40 via the network 50.
  • an interface circuit for example, a LAN card
  • the camera 13 is arranged on the ceiling of the living room or the upper part of the wall, for example, images the bed 60 of the care subject 70 directly below as an observation area, and outputs a captured image (image data).
  • the captured image also referred to as “video”) includes a still image and a moving image.
  • the camera 13 is a near-infrared camera, a visible light camera may be used instead, or these may be used in combination.
  • the control unit 11 recognizes the action of the care target person 70 from the captured image captured by the camera 13.
  • the action to be recognized includes “getting up” getting up from the bed 60, “getting out” getting away from the bed 60, and “falling” falling down on the floor or the like.
  • the control unit 11 detects an image silhouette (hereinafter referred to as “human silhouette”) from a plurality of captured images (moving images).
  • the human silhouette can be detected by, for example, extracting a pixel range having a relatively large difference based on a time difference in which images having different shooting times are added.
  • the person silhouette may be detected by a background subtraction method that subtracts the background image from the captured image.
  • the recognition of getting up, getting out of bed, and falling is performed from the detected person silhouette based on the posture of the care target person 70 (for example, standing, sitting, lying down, etc.) and the relative position with the installation in the room such as the bed 60, Recognize the difference between getting out of bed and falling (falling).
  • recognitions may be performed by a program processed by the CPU of the control unit 11 or may be performed by a built-in processing circuit.
  • the detection unit 10 functions as a “detection unit” and a “determination unit”.
  • the present invention is not limited to this, and all or most of these recognition processes may be performed on the management server 20 side, and the control unit 11 may only transmit a captured image to the management server 20.
  • the detection unit 10 functions as a “detection unit”
  • the management server 20 functions as a “determination unit”.
  • the control unit 11 recognizes any type of action, the control unit 11 transmits a notification that the action has occurred to the management server 20 or the like.
  • “Wake up” is determined as an event, and if the determination is within a predetermined time (wake time set in the facility (for example, 7 to 8 am)), morning care is performed. This morning care includes face washing, toothpaste assistance, denture wearing, changing clothes assistance, and the like.
  • a predetermined time for example, 7 to 8 am
  • morning care includes face washing, toothpaste assistance, denture wearing, changing clothes assistance, and the like.
  • the event is “getting out of bed”, wheelchair transfer and walking assistance may be required.
  • the care call unit 14 includes a push button type switch, and detects a care call (nurse call) when the switch is pressed by the care target person 70. Instead of a push button switch, a care call may be detected by a voice microphone. When the switch of the care call unit 14 is pressed, that is, when a care call is detected, the control unit 11 transmits a notification that there is a care call to the management server 20 or the like via the communication unit 12 and the network 50.
  • the voice input / output unit 15 is, for example, a speaker and a microphone, and enables voice calls by transmitting / receiving voice signals to / from the information manager terminal 30 via the communication unit 12.
  • the voice input / output unit 15 may be connected to the detection unit 10 via the communication unit 12 as an external device of the detection unit 10.
  • the detection unit 10 transmits and receives microwaves to and from the bed 60 to detect a Doppler shift type body motion sensor that detects a microwave Doppler shift caused by a body motion (for example, respiratory motion) of the care subject 70, Further, it may be provided.
  • a body motion sensor detects a microwave Doppler shift caused by a body motion (for example, respiratory motion) of the care subject 70, Further, it may be provided.
  • the body motion of the chest vertical motion of the chest
  • the period of the body motion of the chest is disturbed or less than a preset threshold value.
  • a change in the state recognized by the detection unit 10 related to the care target person 70, and an event that should be reported (notified) to the care staff 80, such as getting up, getting out of bed, falling, abnormal movement of the minute body, etc. Is called an event.
  • This event includes a care call by the care call unit 14. That is, the detection unit 10 may detect a care call by the care target person 70 as the movement of the care target person 70 in the observation region. The detection unit 10 transmits information about the event that has occurred to the management server 20.
  • FIG. 4 is a block diagram illustrating a schematic configuration of the management server.
  • the management server 20 functions as a “management unit” and includes a control unit 21, a communication unit 22, and a database 23.
  • the management server 20 may be provided in the same building as the room for the care target person 70, or may be provided in a remote place and connectable via a network.
  • the management server 20 may be a cloud server that is virtually constructed by a plurality of servers arranged on a network such as the Internet. Each component is communicably connected to each other via a bus.
  • the database 23 functions as a storage unit, and stores various information regarding the event list, the care target person 70, and the care staff 80, and compatibility information between the care target person 70 and the care staff 80. Since the other control part 21 and the communication part 22 have the same function as each structure of the detection part 10, detailed description is abbreviate
  • the management server 20 functions as a management unit. In addition, as described above, it also functions as a determination unit by cooperating with the detection unit 10, and an event such as getting up, getting out of bed, falling, care call, or the like detected by the detection unit 10 is selected as a care target 70. To determine (identify). In this determination, the care target person 70 (that is, the resident in the room) associated with the room number where the detection unit 10 that detected the event is installed is determined. Then, the determined event type and the care target person 70 are associated and added to the event list of the database 23. In the present embodiment, the care target 70 is determined by reading the IC tag with an RFID reader provided in each room when the care target 70 carries the IC tag. Also good. In addition, when there are a plurality of care target persons 70 in one room such as a shared room, the care target person 70 may be determined by arranging the detection unit 10 for each bed 60.
  • FIG. 5 is a block diagram showing a schematic configuration of the information manager terminal.
  • the information manager terminal 30 is a so-called PC (Personal Computer), and includes a control unit 31, a communication unit 32, a display unit 33, an input unit 34, and an audio input / output unit 35, which are connected to each other by a bus.
  • the control unit 31 includes a CPU, a RAM, a ROM, and the like as the same configuration as the control unit 11 of the detection unit 10.
  • the communication unit 32 is an interface for various local connections such as a wired communication network interface based on a standard such as Ethernet (registered trademark), a wireless communication interface based on a standard such as Bluetooth (registered trademark), IEEE 802.11, or the like. 50 communicates with each terminal connected to 50.
  • a wired communication network interface based on a standard such as Ethernet (registered trademark)
  • a wireless communication interface based on a standard such as Bluetooth (registered trademark), IEEE 802.11, or the like. 50 communicates with each terminal connected to 50.
  • the display unit 33 is a liquid crystal display, for example, and displays various information. For example, the display unit 33 displays a captured image obtained by the detection unit 10.
  • the input unit 34 includes a keyboard, a numeric keypad, a mouse, etc., and inputs various information.
  • the voice input / output unit 35 is a headset including a speaker and a microphone, for example.
  • the information manager terminal 30 is used as a terminal for the information manager 90, displays various information in the facility to the information manager 90, and accepts instructions.
  • voice communication with the care staff 80 and the like is enabled by transmitting and receiving voice signals to and from the detection unit 10 or the care staff terminal 40 via the communication unit 32.
  • the information manager 90 is a manager who supervises a plurality of care staffs 80.
  • the information manager 90 may manage not only one facility but also the care staff 80 working at a plurality of facilities.
  • the information manager 90 can also be called a care director.
  • the care staff 80 or the technical staff associates the room number with the detection unit 10 when the detection unit 10 is attached to each room (living room) through the information manager terminal 30, or the bed 60 or the like.
  • the position information of the installed object in the living room that is, the outline information of the upper view by the camera 13 on the ceiling is calibrated and designated.
  • identification information such as the name and ID number of the care target person 70 who is hospitalized or occupies is associated with each room number.
  • FIG. 6 is a block diagram illustrating a schematic configuration of the care staff terminal.
  • the care staff terminal 40 includes a control unit 41, a wireless communication unit 42, a display unit 43, an input unit 44, and a voice input / output unit 45, which are connected to each other via a bus.
  • the control unit 41 includes a CPU, a RAM, a ROM, and the like as the same configuration as the control unit 11 of the detection unit 10.
  • the wireless communication unit 42 can perform wireless communication using a standard such as Wi-Fi or Bluetooth (registered trademark), and performs wireless communication with each device via the access point 51 or directly.
  • the display unit 43 and the input unit 44 are touch panels, in which a touch sensor as the input unit 44 is superimposed on the display surface of the display unit 43 configured by liquid crystal or the like.
  • the display unit 43 and the input unit 44 display various operation screens that list a plurality of events included in the event list to the care staff 80, display instructions from the information manager 90, Accept various operations through the screen.
  • the voice input / output unit 45 is, for example, a speaker and a microphone, and enables a voice call by the care staff 80 with another care staff terminal 40 via the wireless communication unit 42.
  • the care staff terminal 40 is a device that functions as a user interface of the monitoring system 1 and can be configured by a portable communication terminal device such as a tablet computer, a smartphone, or a mobile phone.
  • the care staff 80 performs login authentication processing through the assigned care staff terminal 40 at the start of business.
  • the care staff 80 inputs a staff ID and a password through the touch panel (the display unit 43 and the input unit 44) of the care staff terminal 40 and transmits them to the management server 20.
  • the management server 20 matches the authentication information stored in the database 23 and transmits the authentication result corresponding to the authority of the care staff 80 to the care staff terminal 40, whereby the login authentication is completed.
  • FIG. 7 is a sequence chart showing a processing procedure of the watching system.
  • Steps S101 to S102 As illustrated in FIG. 7, first, the detection unit 10 detects a movement of the care target person 70 in the observation region or a care call by the care target person 70. Then, the detection unit 10 outputs information regarding the detected movement of the care target person 70 or the care call to the management server 20.
  • Step S103 The management server 20 receives information related to the output from the detection unit 10 and determines whether or not a predetermined event related to the care target person 70 has occurred. Subsequently, when the management server 20 determines in step S103 that a predetermined event has occurred, the management server 20 proceeds to the process of step S104.
  • the management server 20 includes information related to the output of the detection unit 10 ("event information" described later) associated with the name and room number of the detected care target person 70, the care target person 70 that generated the event, The compatibility information with the care staff 80 is transmitted to the information manager terminal 30. This compatibility information will be described later.
  • the management server 20 acquires, from the database 23, information related to the care target person 70 that caused the event among the information related to the care target persons 70 stored in the database 23, and transmits the information to the information manager terminal 30.
  • the management server 20 may also transmit information such as the type of event that has occurred and the occurrence time of the event to the information manager terminal 30.
  • Steps S105 to S106 The information manager terminal 30 displays the operation screen including the event information and compatibility information received from the management server 20 in step S ⁇ b> 104 and the selection screen for the care staff 80 on the display unit 33. Then, the information manager 90 refers to the screen of the display unit 33 and gives an instruction to the care staff 80 including whether or not a response is necessary. Details of this operation screen will be described later (FIG. 11 described later).
  • Steps S107 to S109 When receiving an instruction from the information manager terminal 30, the management server 20 updates the event list (see FIG. 9 described later) based on the instruction. When the selection of the care staff 80 is included, an instruction is transmitted to the care staff terminal 40 used by the selected care staff 80.
  • Step S110 The care staff terminal 40 displays the received instruction.
  • the care staff 80 performs care for the care target person 70 in accordance with the received instruction (corresponding to the care target person 70).
  • Step S111 The care staff 80 inputs the response result and transmits it to the management server 20.
  • the care staff 80 receives an instruction from the information manager 90 displayed on the care staff terminal 40 (operates a “corresponding” button)
  • the instruction is recorded as corresponding.
  • a memo is input to the input field of the care staff terminal 40 and transmitted.
  • the care staff 80 performs care for the care target person 70
  • the care staff 80 feeds back the results of the implementation as follows each time care is performed.
  • FIG. 8 is an example of an operation screen 431 for performing care evaluation input displayed on the display unit 43 of the care staff terminal 40.
  • the care staff 80 ranks evaluations for evaluation of care for the care target person 70 by the care staff 80 for the event by the care staff 80 by performing care in the area a ⁇ b> 11.
  • self-evaluation on the compatibility between self and the subject of care is performed.
  • the example of the operation screen 431 in FIG. 8 shows an example in which self-evaluation is performed in three stages. “Good” in the figure is selected when the care target person can be cared without any problems and is compatible with the care target person or is normal without any problems.
  • “Slightly bad” is selected when it feels that the compatibility with the subject of care is not so good, but it is not enough to avoid charge after the next time. “Bad” is selected when compatibility is poor. For example, it is selected when it is felt that the person in charge is to be avoided after the next time, or when it is felt that the care subject 70 or his / her family has disliked or a complaint has been made.
  • Such a sense of level of evaluation is set for each facility, and is known to each care staff 80 by referring to an explanation from the information manager 90 or a manual. Further, the management server 20 gives 5 points for “good”, 2 points for “slightly bad”, and 1 point for “bad” as evaluation points. This evaluation point is used for calculation of an evaluation point described later.
  • the management server 20 receives a response result and compatibility evaluation selection data from the care staff terminal 40. And an evaluation point is provided according to evaluation as mentioned above.
  • FIG. 9 is an example of an event list generated by the processing up to step S113 in FIG.
  • the event list includes a plurality of events.
  • Each event includes event information as basic data, information manager response policy data, and care response status data.
  • An event is added to the event list, and data is received from the information manager terminal 30 or the care staff terminal 40 in steps S108 and S113. The contents are updated.
  • the event information includes an event ID, a room number, a care target, an event type, and an occurrence date (event detection time). Although the name is described in the column of the care target person as identification information for specifying the care target person, the ID or room number of the care target person may be used.
  • the information manager handling policy data includes the manager ID of the information manager 90 who made the determination, the necessity of handling, and the sorting staff ID.
  • the care response status data includes progress information, corresponding staff ID, response date and time, and compatibility evaluation points. As described above, this evaluation point is given by the management server 20 in accordance with the selection (“good”, “slightly bad”, “bad”) by the care staff 80 through the operation screen 431 in FIG.
  • the administrator ID and staff ID are unique identification information for identifying the care staff 80, and are a name, an employee number, and the like.
  • Information manager response policy data (hereinafter simply referred to as “response policy data”) is set by the information manager 90, and the information manager selects the care staff 80 while referring to the compatibility information. This will be described later. In the care response status data, immediately after the event is recognized, no response is made by the care staff 80, so the progress information is “not supported”.
  • FIG. 10 is a list (compatibility information) of compatibility evaluation points between the care staff 80 and the care subject 70 stored in the database 23 of the management server 20.
  • evaluation points for compatibility between each care staff 80 and each care target person are calculated using the evaluation points in the event list of FIG.
  • an evaluation point as an index indicating compatibility is calculated by the following formula (1).
  • FIG. 11 is an example of an operation screen displayed on the display unit 33.
  • An operation screen 331 in FIG. 7 is a screen displayed in step S105 in FIG.
  • the operation screen 331 includes areas a1 to a4 and buttons b1 to b4.
  • event information (see FIG. 9) transmitted from the management server 20 is displayed in step S104 when it is determined that a new event has occurred.
  • the area a3 is an area for receiving an instruction regarding care related to the care target. Specifically, the information manager 90 determines whether the care staff 80 needs to handle the event displayed in the area a1, When it is determined that no response is necessary, “not instruct” is selected in the area a2, and then the OK button b1 is operated to confirm the selection.
  • the information manager 90 selects “instruct” in the area a2. In that case, further, in the area a2, which care staff 80 is instructed (dispatched) is selected by a radio button. In the area a2, a radio button for selecting the care staff 80 is displayed, and the compatibility information transmitted from the management server 20 in step s104 is displayed.
  • This compatibility information is data within a range surrounded by a broken line in FIG. 10, and compatibility evaluation points between the care target person 70 (“Mr. D”) who generated this event and a plurality of care staff 80. (“Current evaluation score"). In the example of FIG. 11, the evaluation points shown in FIG. 10 are displayed as they are in the area a2.
  • the evaluation points may be ranked in a plurality of stages according to a predetermined threshold value and displayed in ranks.
  • a predetermined threshold value For example, 10 or more evaluation points may be displayed as rank A, and less than 10 points may be displayed as rank B, and the evaluation points are displayed in a manner that can be identified by color coding according to the rank. Also good.
  • each care staff 80 transmitted from the management server 20 is also displayed.
  • This state includes “login (standby)”, “logoff (not working or resting)”, and “responding (immediately after giving an instruction to respond to the event)”.
  • the information manager terminal 30 may display the compatibility information of all the care staff 80 for the care target person 70 who generated the event in the order of the ID number of the care staff 80, and sorts the compatibility evaluation scores in descending order. May be displayed. Alternatively, only the care staff 80 whose state is “login” may be extracted and displayed.
  • the information manager 90 can select the care staff 80 who responds to the event while referring to the compatibility information. For example, the information manager 90 selects the care staff A having the highest evaluation score from the care staffs A to C as a person dispatched to the care target person D in the 104th room.
  • the number of rushes shown below can be displayed by the button b4.
  • the information manager terminal 30 transmits an acquisition request to the management server 20.
  • the management server 20 transmits the number of rushes stored in the database 23 to the information manager terminal 30.
  • FIG. 12 is a table of the number of rushes stored in the database 23.
  • the management server 20 totals the number of times of rushing, that is, the number of times of rushing of each care staff 80 for each predetermined period, from the event list data.
  • FIG. 12 is a tabulation of the number of times each care staff 80 rushes on a daily basis, and shows data for the past week.
  • the number of times of rushing is the number of times each care staff 80 has performed care, and is calculated by counting the number of “corresponding” events in a predetermined period from the event list in FIG. 9.
  • the management server 20 transmits to the information manager terminal 30 the data of the number of times of rushing for today surrounded by a broken line as the number of times of performing care within a predetermined period, among the data of the number of rushing times, in response to the request.
  • the information manager terminal 30 displays the received number of rushes on the operation screen 331.
  • FIG. 13 is an example of an operation screen displayed on the display unit 33.
  • the operation screen 332 in FIG. 11 is a screen displayed when the button b4 is operated on the operation screen 331 in FIG.
  • the care staff D who is logged off is displayed in light letters (grayed out) so as to be distinguished from the care staff 80 of other logons.
  • the information manager 90 has a high level of compatibility score between the care staffs A and B, so that it is difficult to determine which one to dispatch.
  • the number of rushing today is referred to between the care staff A and B. Since the care staff B has a significant difference in the number of times of rushing between the two staffs, the care staff B is selected.
  • the event information including the identification information for identifying the type of the event and the care target person who has generated the event, the care target person who has generated the event, and the care target person.
  • other care staff are displayed on the information manager terminal of the information manager 90, and an instruction is received. Further, the instruction received by the information manager terminal is received by the care staff terminal of the care staff.
  • the information manager 90 can determine whether or not a response is necessary by grasping the status of the event that has occurred.
  • the information manager 90 can select the care staff 80 that is compatible with the care target person 70 when referring to the displayed compatibility information and instructing (dispatching) the care staff 80 with respect to the event. .
  • the compatibility between the care target person 70 and the care staff 80 is poor, and care is performed in a mismatched state, so that the quality of care is reduced, and both the care target person 70 and the care staff 80 have only low satisfaction. It prevents the situation that cannot be obtained.
  • the care target person 70 is an elderly person who needs care
  • the physical function and the cognitive function are greatly different for each care target person 70. Since it is such a situation, even if the event type notified by the detection unit 10 is the same, whether the care is necessary or not is determined in consideration of the situation of the care target person 70. There is a need. Under such circumstances, it is difficult to accurately determine and deal with only limited information from the detection unit 10, that is, information on the type of event, and even for an event that is not actually necessary, The response of care staff 80 was required.
  • the care staff 80 who provides care has different skills and experiences (years of work experience), has many job changes, and even veterans require time to get used to the new workplace and environment. Furthermore, physical strength and energy (mind) change depending on the elapsed time from the day's work. Under such circumstances, the care staff 80 itself has processed the uniform notification (response request) accompanying the occurrence of the event with its own judgment. Under such circumstances, depending on the situation of the skill and the like of the individual care staff 80, there is a risk that correspondence may vary or leak.
  • the information manager 90 makes an appropriate determination by displaying event information and compatibility information that can recognize the situation of the care target person 70 on the information manager terminal 30. It can be done, the quality of care can be maintained, and it is possible to prevent variations in response to care and leakage.
  • the configuration of the watching system 1 described above is the main configuration in describing the features of the above-described embodiment, and is not limited to the above-described configuration, but as described below within the scope of the claims. Various modifications can be made. Moreover, the structure with which the general apparatus in nursing care facilities etc. is provided is not excluded.
  • the detection unit 10, the management server 20, the information manager terminal 30, and the care staff terminal 40 may include components other than the above-described components, or may not include some of the above-described components. Also good.
  • FIG. 14 is a list of compatibility evaluation points according to the modification.
  • the list shown in the figure is a list (compatibility information) indicating the number of times of rushing together with the evaluation score of compatibility between the care staff 80 and the care target person 70 stored in the database 23 of the management server 20.
  • the evaluation points and the number of times of rushing related to the care target person 70 (for example, “Mr. D”) who has generated the event may be displayed on the display unit 33 of the information manager terminal 30.
  • the information manager 90 can more appropriately determine the compatibility of the care staff 80 with the care target person 70 by referring to the number of times of rushing together with the evaluation points. For example, when comparing care staff 80 having the same evaluation score, it is better to select the care staff 80 having a small number of times of rushing. This is because the average evaluation point is higher when the number of times of rushing is smaller.
  • the compatibility information the evaluation result is input by ranking the evaluation of the care to the care target person 70 by the care staff 80 for the own event, and the evaluation score calculated from the evaluation result is used.
  • the compatibility information is not limited to this, and compatibility information such as the following (1) or (2) may be used.
  • an evaluation index may be calculated in consideration of physical and physical characteristics.
  • physical and physical characteristics include height.
  • the evaluation index is low (not compatible). This is because when the care staff 80 cares for the care subject 70 whose height is higher than itself, the load on the care staff 80 is large.
  • the evaluation index also decreases when the height difference is less than ⁇ 20 cm. This is because when the care staff 80 performs care of the care subject 70 whose height is considerably lower than itself, the burden on the care staff 80 is large.
  • Care record data may be used as compatibility information.
  • the care performance data is data indicating the performance of care for the care target person that the care staff 80 has performed in the past (for example, within a predetermined period), and the care performance data is, for example, the care staff 80 in the past. It is the data of the average time spent for one care with respect to the care subject 70 who performed. If the event for calculating the average time is a specific periodic event, for example, drinks, meal assistance, excretion assistance, wheelchair transfer, walking assistance, or body position change, The staff 80 may input through the care staff terminal 40 and may compare the specific event types.
  • the care result data may include data indicating the result of an evaluation questionnaire for the care staff 80 periodically performed on the care subject 70, and the care subject 70 and the care staff input by the information manager 90 or the like. Data on the history of troubles occurring in the past between 80 may be included.
  • the situation of the care target person 70 (age, physical function, cognitive function index), skills of the care staff 80, experience values (years of work experience, years of work experience), duty elapsed time (from duty work) Time) may be stored and displayed on the information manager terminal 30 together with the event information.
  • the information manager 90 can more appropriately determine the response to the event and appropriately instruct the care staff 80.
  • the detection unit 10, the management server 20, the information manager terminal 30, and the care staff terminal 40 are each described as one device.
  • the present embodiment is not limited to this.
  • an information processing device that executes various types of determination processing and a device that executes other processing may be configured separately.
  • the information processing apparatus and the apparatus that executes other processes are connected via a wired or wireless connection.
  • processing in the monitoring system 1 may include steps other than the steps in the above-described flowchart, or may not include a part of the above-described steps. Further, the order of steps is not limited to the above-described embodiment. Furthermore, each step may be combined with other steps and executed as a single step, included in another step, executed, or divided into a plurality of steps.
  • the means and method for performing various processes in the monitoring system 1 according to the above-described embodiment can be realized by either a dedicated hardware circuit or a programmed computer.
  • the program may be provided by a computer-readable recording medium such as a USB memory or a DVD (Digital Versatile Disc) -ROM, or may be provided online via a network such as the Internet.
  • the program recorded on the computer-readable recording medium is usually transferred to and stored in a storage unit such as a hard disk.
  • the program may be provided as a single application software, or may be incorporated into the software of the apparatus such as the detection unit as one function.

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Abstract

La présente invention permet, en empêchant les notifications inutiles, de réduire la charge de travail pesant sur le personnel soignant et d'empêcher une diminution de la qualité des soins causée par l'inadéquation entre la personne soignée et le personnel soignant. L'invention concerne en particulier un système (1) : affichant sur un terminal de gestionnaire d'informations (30) des informations d'événement comprenant le type d'un événement et des informations d'identification désignant la personne soignée (70) qui a provoqué l'événement, ainsi que des informations de compatibilité relatives à la personne soignée (70) qui a provoqué l'événement ; et acceptant d'un gestionnaire d'informations (90) des instructions relatives aux soins à dispenser à la personne soignée (70) qui a provoqué l'événement. En outre, les instructions acceptées par le terminal de gestionnaire d'informations (30) sont reçues par un terminal de personnel soignant (40).
PCT/JP2019/012907 2018-05-09 2019-03-26 Système et procédé de commande associé WO2019216044A1 (fr)

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TWI762859B (zh) * 2020-01-16 2022-05-01 陳世龍 看護裝置及其系統
JP7075088B1 (ja) 2021-04-20 2022-05-25 合同会社ハーティ 知的障害者支援員支援システム
JP2023148971A (ja) * 2022-03-30 2023-10-13 三栄通信工業株式会社 情報処理装置及びプログラム
JP7540201B2 (ja) 2020-05-29 2024-08-27 コニカミノルタ株式会社 算出装置、算出システム、プログラムおよび算出方法

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JP2007324708A (ja) * 2006-05-30 2007-12-13 Nec Corp 電話対応方法、コールセンターシステム、コールセンター用プログラムおよびプログラム記録媒体
WO2016093274A1 (fr) * 2014-12-12 2016-06-16 コニカミノルタ株式会社 Dispositif de réception, procédé de réception et programme de réception pour système de surveillance de sujet de surveillance, et système de surveillance de sujet de surveillance
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Publication number Priority date Publication date Assignee Title
TWI762859B (zh) * 2020-01-16 2022-05-01 陳世龍 看護裝置及其系統
JP7540201B2 (ja) 2020-05-29 2024-08-27 コニカミノルタ株式会社 算出装置、算出システム、プログラムおよび算出方法
JP7075088B1 (ja) 2021-04-20 2022-05-25 合同会社ハーティ 知的障害者支援員支援システム
JP2022165677A (ja) * 2021-04-20 2022-11-01 合同会社ハーティ 知的障害者支援員支援システム
JP2023148971A (ja) * 2022-03-30 2023-10-13 三栄通信工業株式会社 情報処理装置及びプログラム
JP7430927B2 (ja) 2022-03-30 2024-02-14 三栄通信工業株式会社 情報処理装置及びプログラム

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