WO2019159671A1 - Dispositif d'instruction de notification, procédé d'instruction de notification et programme - Google Patents

Dispositif d'instruction de notification, procédé d'instruction de notification et programme Download PDF

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Publication number
WO2019159671A1
WO2019159671A1 PCT/JP2019/002799 JP2019002799W WO2019159671A1 WO 2019159671 A1 WO2019159671 A1 WO 2019159671A1 JP 2019002799 W JP2019002799 W JP 2019002799W WO 2019159671 A1 WO2019159671 A1 WO 2019159671A1
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WO
WIPO (PCT)
Prior art keywords
base station
mobile station
unit
information
station
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PCT/JP2019/002799
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English (en)
Japanese (ja)
Inventor
雅思 佐藤
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オムロン株式会社
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Publication of WO2019159671A1 publication Critical patent/WO2019159671A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants

Definitions

  • the present invention relates to a notification instruction device, a notification instruction method, and a program.
  • Patent Document 1 discloses an order entry system for notifying a customer of a required time to arrangement for each order for each table.
  • the notification instruction apparatus is based on the received radio wave strength at each mobile station with respect to a plurality of base stations installed in each of a plurality of predetermined areas.
  • a generating unit that generates the stay information indicating the identification information of the area allocated to each mobile station and the identification information of the area where each mobile station is staying in association with the identification information of each mobile station. .
  • the notification instruction apparatus searches for a first area in which cleaning has not been completed during a predetermined allowable time among the plurality of areas based on the cleaning status of each of the plurality of areas managed in the database.
  • a search unit may be provided. When the stay information does not indicate that the first mobile station assigned to the first area is staying in the first area, the notification instruction apparatus notifies the first mobile station of cleaning the first area. You may provide the instruction
  • Each mobile station may be possessed by each employee who provides services to each of a plurality of areas.
  • the instructing unit indicates that the stay information indicates that the first mobile station assigned to the first area is not staying in the first area and that the first mobile station is staying in another area of the plurality of areas.
  • the notification unit may be instructed to notify the other mobile stations of the first region to other mobile stations whose staying information is not indicated in the stay information.
  • the generator generates a first base station associated with the first base station when there is a first base station having a maximum received radio wave intensity at the mobile station among a plurality of base stations. You may determine that you are staying in one area.
  • the generation unit is configured such that, when there is a first base station having a maximum value that is greater than a predetermined value during a predetermined period of time, the mobile station You may determine that you are staying in the first area associated with the first base station.
  • the notification instruction apparatus may include an acquisition unit that acquires distance information indicating the distance from each of the plurality of base stations to the mobile station, which is derived based on the received radio wave intensity at the mobile station for each of the plurality of base stations. .
  • the notification instruction apparatus may include a first specifying unit that specifies the first base station having the shortest distance from the plurality of base stations to the mobile station based on the distance information.
  • the notification instruction apparatus may include a second specifying unit that specifies the second base station having the second shortest distance from the plurality of base stations to the mobile station based on the distance information.
  • the notification instruction device includes a first position indicating the position of the first base station, a second position indicating the position of the second base station, and a first distance indicating the distance between the first base station and the mobile station. And a determination unit that determines the position of the mobile station. Based on the position of the mobile station determined by the determination unit, the generation unit stays in the first region when there is a first region in which the mobile station stays for a predetermined period or more among a plurality of regions. You may judge that it is inside.
  • the second specifying unit may specify the second base station from among a plurality of base stations associated in advance with the first base station among the plurality of base stations.
  • the determination unit may determine a point on the circumference whose center is the first position and radius is the first distance as the position of the mobile station based on the second position.
  • the notification instructing device may include a third specifying unit that specifies a third base station having the third shortest distance from the plurality of base stations to the mobile station based on the distance information.
  • the determination unit may determine the position of the mobile station further based on the third position indicating the position of the third base station.
  • the third specifying unit may specify a third base station from among a plurality of base stations previously associated with the first base station among the plurality of base stations.
  • the determining unit may determine a point on the circumference whose center is the first position and whose radius is the first distance as the position of the mobile station based on the second position and the third position.
  • the acquisition unit acquires distance information indicating a distance from each of a plurality of a plurality of base stations of a predetermined number of 3 or more selected in descending order of radio wave reception intensity at the mobile station among the plurality of base stations. You can do it. If none of the plurality of base stations associated in advance among the plurality of base stations whose distances are indicated in the distance information, the determination unit may determine the first position as the position of the mobile station.
  • the acquisition unit may acquire distance information in time series.
  • the first specifying unit specifies a candidate base station of the first base station that is closest to the mobile station from the plurality of base stations based on the distance information at the first time point, and When the candidate base station satisfies the first condition in which the distance from the candidate base station to the mobile station is equal to or less than a predetermined first threshold, the candidate base station is defined as the first base station at the first time point. May be specified.
  • the first specifying unit is configured such that the candidate base station specified based on the distance information at the first time point does not satisfy the first condition and is specified based on the distance information at the first time point.
  • the distance from the mobile station to the mobile station is equal to or less than a predetermined second threshold, and the distance from the candidate base station to the mobile station specified based on the distance information at the second time point before the first time point is If the second condition of 2 thresholds or less is satisfied, the candidate base station may be specified as the first base station at the first time point.
  • the second specifying unit is configured such that the candidate base station specified based on the distance information at the first time does not satisfy the first condition and the second condition, and the candidate base station When the third condition that the distance to the mobile station is the first shortest among the plurality of base stations at each of the second time point and the third time point before the second time point, May be specified as the first base station at the time of.
  • the notification instruction method is based on the received radio wave strength at each mobile station with respect to a plurality of base stations installed in a plurality of predetermined areas.
  • a step of generating stay information indicating the identification information of the area allocated to the station and the identification information of the area in which each mobile station is staying in association with the identification information of each mobile station may be provided.
  • the notification instruction method searches for a first area that has not been cleaned during a predetermined allowable time among a plurality of areas based on the cleaning status of each of the plurality of areas managed in the database. There may be stages.
  • the notification instruction method when the stay information does not indicate that the first mobile station assigned to the first area is staying in the first area, a notification that prompts cleaning of the first area is given to the first mobile station.
  • the notification unit may be instructed to do so.
  • the program according to one aspect of the present invention may be a program for causing a computer to function as the notification instruction device.
  • a block is either (1) a stage in a process in which an operation is performed or (2) an apparatus responsible for performing the operation. May represent a “part”.
  • Certain stages and “units” may be implemented by programmable circuits and / or processors.
  • Dedicated circuitry may include digital and / or analog hardware circuitry.
  • Integrated circuits (ICs) and / or discrete circuits may be included.
  • the programmable circuit may include a reconfigurable hardware circuit.
  • Reconfigurable hardware circuits include logical AND, logical OR, logical XOR, logical NAND, logical NOR, and other logical operations, flip-flops, registers, field programmable gate arrays (FPGA), programmable logic arrays (PLA), etc.
  • the memory element or the like may be included.
  • the computer readable medium may include any tangible device capable of storing instructions to be executed by a suitable device.
  • a computer readable medium having instructions stored thereon comprises a product that includes instructions that can be executed to create a means for performing the operations specified in the flowcharts or block diagrams.
  • Examples of computer readable media may include electronic storage media, magnetic storage media, optical storage media, electromagnetic storage media, semiconductor storage media, and the like.
  • Computer readable media include floppy disks, diskettes, hard disks, random access memory (RAM), read only memory (ROM), erasable programmable read only memory (EPROM or flash memory), Electrically erasable programmable read only memory (EEPROM), static random access memory (SRAM), compact disc read only memory (CD-ROM), digital versatile disc (DVD), Blu-ray (RTM) disc, memory stick, integrated A circuit card or the like may be included.
  • RAM random access memory
  • ROM read only memory
  • EPROM or flash memory erasable programmable read only memory
  • EEPROM Electrically erasable programmable read only memory
  • SRAM static random access memory
  • CD-ROM compact disc read only memory
  • DVD digital versatile disc
  • RTM Blu-ray
  • the computer readable instructions may include either source code or object code written in any combination of one or more programming languages.
  • the source code or object code includes a conventional procedural programming language.
  • Conventional procedural programming languages include assembler instructions, instruction set architecture (ISA) instructions, machine instructions, machine dependent instructions, microcode, firmware instructions, state setting data, or Smalltalk, JAVA, C ++, etc. It may be an object-oriented programming language and a “C” programming language or a similar programming language.
  • Computer readable instructions may be directed to a general purpose computer, special purpose computer, or other programmable data processing device processor or programmable circuit locally or in a wide area network (WAN) such as a local area network (LAN), the Internet, etc. ).
  • WAN wide area network
  • LAN local area network
  • the Internet etc.
  • the processor or programmable circuit may execute computer readable instructions to create a means for performing the operations specified in the flowcharts or block diagrams.
  • Examples of processors include computer processors, processing units, microprocessors, digital signal processors, controllers, microcontrollers, and the like.
  • FIG. 1 is a diagram illustrating an example of the overall configuration of the management system according to the present embodiment.
  • the management system is a system for managing employees who provide services to customers. Employees provide services to customers. The employee may be, for example, a store clerk who provides food and drink to customers.
  • the management system includes a plurality of base stations 10, a plurality of mobile stations 20, a repeater 50, an employee management apparatus 100, and a POS system 200.
  • the base station 10 communicates with the mobile station 20 via the network 60.
  • the mobile station 20 communicates with the base station 10 via the network 60 and communicates with the employee management apparatus 100 via the relay device 50 via the network 62.
  • the base station 10 may be installed in a space where employees provide services to customers.
  • the base station 10 may be installed in an area where a customer is provided with services from an employee, such as a table, a seat, or a private room.
  • the base station 10 may be installed in an area where customers receive goods from employees.
  • the base station 10 may be installed in an area such as a table, a seat, or a private room where employees receive food and drinks.
  • the mobile station 20 may be a wireless terminal owned by an employee.
  • the mobile station 20 may be a mobile phone such as a smartphone, a tablet terminal, and a PC (Personal Computer).
  • the base station 10 may communicate with the mobile station 20 via Bluetooth (registered trademark).
  • the mobile station 20 may communicate with the mobile station 20 by BLE (Bluetooth (registered trademark) Low Energy).
  • the mobile station 20 may communicate with the employee management apparatus 100 via the repeater 50 using WiFi (registered trademark).
  • the mobile station 20 may measure the received radio wave intensity (RSSI) for the base station 10 based on the signal received from the base station 10.
  • the mobile station 20 may transmit strength information indicating the received radio wave strength to the employee management device 100.
  • RSSI received radio wave intensity
  • the employee management apparatus 100 determines the position of the mobile station 20 based on the strength information received from the mobile station 20. Based on the strength information, the employee management apparatus 100 determines areas such as tables, seats, and private rooms where employees who own the mobile station 20 are staying (serving customers). The employee management apparatus 100 notifies the mobile station 20 possessed by the employee of an instruction for service provision depending on whether or not the employee is in service.
  • the employee management device 100 is an example of a position determination device and a notification instruction device.
  • the repeater 50 may be a router that relays communication between the mobile station 20 and the employee management apparatus 100 and communication between the POS system 200 and the employee management apparatus 100.
  • the repeater 50 may communicate with the employee management apparatus 100 and the POS system 200 via a wireless LAN or a wired LAN.
  • the base station 10 periodically transmits advertising packets according to BLE.
  • the base station 10 broadcasts an advertising packet.
  • the mobile station 20 receives advertising packets from a plurality of base stations 10. For example, the mobile station 20 receives advertising packets from 32 base stations 10.
  • the mobile station 20 selects the top six stations with the received radio wave intensity (RSSI) from the plurality of base stations 10, and transmits the base station ID of the six stations and the intensity information indicating the received radio wave intensity via the network 62.
  • RSSI radio wave intensity
  • the mobile station 20 may transmit the strength information to the employee management apparatus 100 using UDP.
  • the POS system 200 manages the provision status of services provided by employees.
  • the POS system 200 is a point-of-sale information management system.
  • the POS system 200 includes a database 202.
  • the database 202 stores POS information indicating the provision status of services provided by employees.
  • the POS information includes usage status information indicating whether a service providing area, for example, a table, a seat, or a private room is being used.
  • the POS information includes service provision start time information indicating the time when the user is seated at the table, the time when the table is assigned to the customer, or the time when the employee is assigned to the table as the person in charge.
  • the POS information includes time information indicating the start time or end time of each service provision, such as the order reception time for each product ordered by the customer, the serving time (service provision completion time), the payment time, and the table cleaning completion time. Including.
  • the base station 10 may be installed on the floor where the service is provided, for example, as shown in FIG.
  • the base station 10 may be installed on each of a plurality of tables 80 installed on the floor.
  • the base station 10 may be installed on the back, legs, etc. of the table 80.
  • the base station 10 may be installed on the seat 82 of the table 80.
  • the base station 10 may be installed on a floor wall or the like.
  • the base stations 10 may be arranged in a grid pattern on the floor.
  • FIG. 3 is a diagram illustrating an example of functional blocks of the mobile station 20.
  • the mobile station 20 includes a BLE module 22, a WiFi module 24, a display device 26, and a motor 28.
  • the BLE module 22 receives the advertising packet from the base station 10.
  • the WiFi module 24 transmits the strength information to the employee management apparatus 100.
  • the display device 26 displays various information.
  • the display device 26 displays information provided from the employee management device 100.
  • the display device 26 displays a message for the employee from the employee management device 100.
  • the display device 26 may be a touch panel display.
  • the motor 28 is a drive unit for vibrating the mobile station 20.
  • the motor 28 vibrates the mobile station 20 in response to an instruction from the employee management device 100.
  • a general BLE advertising packet is periodically (for example, at intervals of 20 ms) in three channels of 37 channels (32a), 38 channels (32b), and 39 channels (32c). Sent by the base station.
  • the mobile station scans the advertising packet while sequentially switching the three channels at predetermined periods 30a, 30b, and 30c (for example, at intervals of 25 ms).
  • the base station 10 fixes the channel used for transmitting the advertising packet to one channel (for example, 37 channels (30a)).
  • the advertising packet may be constantly scanned.
  • the base station 10 transmits an advertising packet at a predetermined period (for example, at an interval of 100 ms) in one channel.
  • the mobile station 20 scans the advertising packet at a predetermined cycle (for example, at an interval of 500 ms) using only one channel. Further, the mobile station 20 transmits the intensity information to the employee management apparatus 100 in the scan stop period 34 after the scan execution period 30a.
  • the mobile station 20 transmits intensity information to the employee management apparatus 100 using a UDP packet during a scan stop period 34 between the current scan execution period 30a and the next scan execution period 30a. Thereby, power consumption in the mobile station 20 can be suppressed, and radio wave interference between WiFi (registered trademark) wireless communication and Bluetooth (registered trademark) can be suppressed.
  • FIG. 6 is a flowchart illustrating an example of a process procedure in which the mobile station 20 transmits the strength information to the employee management apparatus 100.
  • the BLE module 22 scans advertising packets from a plurality of base stations 10 in the first channel (for example, 500 ms) and in the first channel (for example, 37 channel) (S100). The BLE module 22 stops scanning after scanning for the first period (S102). The BLE module 22 derives the received radio wave intensity of each mobile station 20 of the plurality of base stations 10 based on the advertising packet received from each of the plurality of base stations 10. The BLE module 22 determines the top six base stations of received radio wave intensity (RSSI) from the scanned advertising packet (S104).
  • RSSI received radio wave intensity
  • the WiFi module 24 transmits, to the employee management apparatus 100, the base station IDs of the upper six RSSI stations and the strength information indicating the respective RSSIs in the second period after the first period has elapsed (S108).
  • the BLE module 22 restarts the advertising packet scan.
  • the mobile station 20 alternately repeats advertising packet scanning and strength information transmission.
  • FIG. 7 is a diagram illustrating an example of functional blocks of the employee management apparatus 100.
  • the employee management apparatus 100 includes a strength information acquisition unit 102, a usage information acquisition unit 104, a determination unit 110, a generation unit 106, a stay information storage unit 108, a search unit 120, an instruction unit 122, a notification unit 124, and a map information storage unit 130. , And a base station information storage unit 132.
  • the strength information acquisition unit 102 may acquire strength information indicating the received radio wave strength at the mobile station 20 for each of the plurality of base stations 10 installed at each of a plurality of predetermined positions.
  • the strength information acquisition unit 102 may acquire strength information indicating the received radio wave strength at the mobile station 20 for each of the plurality of base stations 10 installed in each of a plurality of predetermined regions.
  • the strength information acquisition unit 102 receives received radio waves at the mobile station 20 for a plurality of base stations 10 of a predetermined number of three or more selected in descending order of received radio wave intensity at the mobile station 20 among the plurality of base stations 10. You may acquire the intensity
  • the strength information acquisition unit 102 acquires strength information indicating received radio wave strength at the mobile station 20 for the top six base stations 10 selected in descending order of received radio wave strength at the mobile station 20 among the plurality of base stations 10. It's okay.
  • the strength information acquisition unit 102 may acquire strength information from each of the plurality of mobile stations 20.
  • the intensity information acquisition unit 102 may acquire intensity information from the mobile station 20 in time series.
  • the strength information acquisition unit 102 may periodically acquire strength information from the mobile station 20.
  • the usage information acquisition unit 104 uses each of the plurality of areas from the database 202 that manages the usage status of each of the plurality of areas in the vicinity of any one of the plurality of base stations 10. Use information indicating whether or not there is.
  • the usage information acquisition unit 104 may acquire usage information from the database 202 that manages the usage status of each of a plurality of areas in which employees provide services.
  • the usage information acquisition unit 104 may acquire usage information indicating whether or not each of the plurality of tables 80 provided by the employee is used.
  • the usage information may be information indicating the availability of the table 80.
  • the usage information may be information indicating whether a customer is assigned to each of the plurality of tables 80 provided by the employee.
  • the determination unit 110 determines the position of the base station 10 based on the strength information.
  • the determination unit 110 determines the position of the base station 10 as the position of the employee who owns the base station 10 based on the strength information.
  • the determination unit 110 includes a derivation unit 112, a specification unit 114, and a position determination unit 116.
  • the deriving unit 112 derives the distance from each of the plurality of base stations 10 to the mobile station 20 based on the intensity information.
  • the deriving unit 112 may derive the distance to the mobile station 20 for each base station 10 according to a predetermined function with the received radio wave intensity as a variable. For example, the deriving unit 112 derives the distance [cm] to the mobile station 20 for each base station 10 according to the following function.
  • txt is the radio wave intensity (dbm) at a point 1 m away from the base station 10.
  • txt may be a predetermined value, for example, ⁇ 70.
  • rssi is the received radio wave intensity indicated in the intensity information.
  • coe is a radio wave propagation coefficient.
  • the identifying unit 114 identifies the first base station having the highest received radio wave intensity at the mobile station 20 from the plurality of base stations 10 based on the strength information. Based on the distance to the mobile station 20 for each base station 10 derived by the deriving unit 112 based on the strength information, the specifying unit 114 has the shortest distance from the plurality of base stations 10 to the mobile station 20. One base station may be specified.
  • the identifying unit 114 identifies the second base station having the second highest received radio wave intensity at the mobile station 20 from the plurality of base stations 10 based on the strength information. Based on the distance to the mobile station 20 for each base station 10 derived by the deriving unit 112 based on the strength information, the identifying unit 114 determines that the distance from the plurality of base stations 10 to the mobile station 20 is the second. A short second base station may be identified.
  • the identifying unit 114 identifies the third base station having the third highest received radio wave intensity at the mobile station 20 from the plurality of base stations 10 based on the strength information. Based on the distance to the mobile station 20 for each base station 10 derived by the deriving unit 112 based on the strength information, the identifying unit 114 determines that the distance from the plurality of base stations 10 to the mobile station 20 is the third. A short third base station may be identified.
  • the specifying unit 114 is an example of a first specifying unit, a second specifying unit, and a third specifying unit.
  • the position determination unit 116 includes a first position indicating the position of the first base station, a second position indicating the position of the second base station, and the first received radio wave intensity at the mobile station with respect to the first base station.
  • the position of the mobile station 20 may be determined based on
  • the position determination unit 116 may determine the position of the mobile station 20 based further on the third position indicating the position of the third base station.
  • the position determination unit 116 determines a second point on the circumference whose first center is the first position of the first base station and whose radius is the first distance indicating the distance from the first base station to the mobile station 20.
  • the position of the mobile station 20 may be determined based on the second position of the base station.
  • the position determination unit 116 determines a point on the circumference whose center is the first position of the first base station and whose radius is the first distance as the second position of the second base station and the third position of the third base station.
  • the position of the mobile station 20 may be determined based on the three positions.
  • the position determination unit 116 has a second point closest to the second position of the second base station on the circumference whose center is the first position of the first base station and whose radius is the first distance,
  • the intermediate first point on the arc between the third point closest to the third position of the third base station may be determined as the position of the mobile station 20.
  • the position determining unit 116 moves from the intermediate first point on the arc to the second point or the third point side based on the ratio of the received radio wave intensity of the second base station and the received radio wave intensity of the third base station.
  • a point on the shifted arc may be determined as the position of the mobile station 20.
  • the position determination unit 116 associates in advance with a first base station (a base station 10 closest to the mobile station 20 or a base station 10 having the highest received radio wave intensity at the mobile station 20) among the plurality of base stations 10.
  • the second base station may be identified from among the plurality of base stations that are provided. The shorter the distance from the source to the destination, the more likely there are fewer obstacles. Therefore, the shorter the distance from the transmission source to the reception destination, the smaller the variation in received radio wave intensity. Therefore, the shorter the distance from the transmission source to the reception destination, the smaller the variation in the distance derived from the received radio wave intensity.
  • the mobile station 20 is most likely to be near the base station having the highest received radio wave intensity, that is, the closest distance.
  • the position determination unit 116 may determine the position of the base station with the highest received radio wave intensity as the position of the mobile station 20.
  • the position determination unit 116 among the other base stations 10 close to the first base station, receives the second base station having the next highest received radio wave intensity after the first base station, and further receives the next radio wave.
  • a third base station with high strength is identified.
  • the position determination unit 116 includes the first position of the first base station, the first distance from the first base station to the mobile station 20, the second position of the second base station, and the third base station. The position of the mobile station 20 may be determined based on the third position.
  • the map information storage unit 130 stores map information of a space where a plurality of base stations 10 are arranged.
  • the map information storage unit 130 may store a floor map of a store where a plurality of base stations 10 are arranged as map information.
  • the base station information storage unit 132 stores the positions of the plurality of base stations 10 on the map and the base station IDs of the base stations 10 associated in advance for each base station ID of the base station 10.
  • the base station 10 associated in advance is a base station 10 located in the vicinity of each base station 10.
  • the base station 10 associated in advance with the first base station is a base station existing within a circle with a predetermined radius centered on the position of the first base station with respect to the first base station. It's okay.
  • the user refers to the floor map, designates another base station 10 associated with each base station 10, and the base station information storage unit 132 selects the pre-associated base station 10 designated by the user.
  • a table shown for each base station 10 may be stored.
  • the position determination unit 116 refers to the map information and the base station information, the first position of the first base station, the first distance from the first base station to the mobile station 20, and the second base station information.
  • the position of the mobile station 20 may be determined based on the second position and the third position of the third base station.
  • the strength information provided from the mobile station 20 to the employee management apparatus 100 shows only the received radio wave intensity for the top six stations of the received radio wave intensity among the plurality of base stations 10. Therefore, among the other five stations other than the first base station with the highest received radio wave intensity indicated in the strength information, the base station associated with the first base station, that is, the vicinity of the first base station in advance.
  • the associated base station is not necessarily included.
  • the position determination unit 116 moves the first position of the first base station when none of the plurality of base stations 10 associated in advance exists among the plurality of base stations 10 indicated in the strength information.
  • the position of the station 20 may be determined.
  • the position determination unit 116 determines that the first base station
  • the position of the mobile station 20 may be determined based on the first position, the first distance from the first base station to the mobile station 20, and the second position of the second base station.
  • the specifying unit 114 may specify a candidate base station of the first base station that is closest to the mobile station 20 from the plurality of base stations 10 based on the intensity information at the first time point. Further, when the candidate base station satisfies the first condition in which the distance from the candidate base station to the mobile station 20 is equal to or less than a predetermined first threshold, the specifying unit 114 sets the candidate base station to the first base station You may identify as the 1st base station of a time.
  • the specifying unit 114 selects the first base station whose distance from the plurality of base stations 10 to the mobile station 20 is the first closest. Candidate base stations may be identified. For example, when the candidate base station satisfies the first condition that the distance from the candidate base station to the mobile station 20 is 100 cm or less, the specifying unit 114 specifies the candidate base station as the current first base station. You can do it.
  • the specifying unit 114 determines whether the candidate base station specified based on the intensity information at the first time does not satisfy the first condition and the candidate base station specified based on the intensity information at the first time. The distance from the candidate base station to the mobile station 20 is determined based on the intensity information at the second time point before the first time point when the distance to the mobile station 20 is equal to or less than a predetermined second threshold value. If the second condition that is less than or equal to the second threshold is satisfied, the candidate base station may be identified as the first base station at the first time point.
  • the identifying unit 114 determines that the candidate base station identified based on the latest strength information does not satisfy the first condition, and the distance from the candidate base station identified based on the latest strength information to the mobile station 20 is If the second condition is 200 cm or less and the distance from the candidate base station specified based on the previous strength information to the mobile station 20 is 200 cm or less, the candidate base station You may specify as a base station.
  • the specifying unit 114 is configured such that the candidate base station specified based on the strength information at the first time does not satisfy the first condition and the second condition, and the candidate base station has the first time point, the second time point, And the third time point before the second time point, when the third shortest distance among the plurality of base stations 10 to the mobile station 20 satisfies the third condition, the candidate base stations are You may identify as the 1st base station of 1 time.
  • the specifying unit 114 is configured such that the candidate base station specified based on the latest strength information does not satisfy the first condition and the second condition, and the candidate base station is the current time, the previous time, and the previous time, When the third condition where the distance to the mobile station 20 is consecutively shortest among the plurality of base stations 10 indicated by the strength information satisfies the third shortest condition, the candidate base station is identified as the current first base station. It's okay.
  • FIG. 8 is a flowchart showing an example of a processing procedure for determining the position of the mobile station 20 by the employee management apparatus 100.
  • the employee management apparatus 100 may execute the process shown in FIG. 8 every time the strength information is received from the mobile station 20.
  • the strength information acquisition unit 102 acquires strength information from the mobile station 20 (S200).
  • the deriving unit 112 derives the distances from the base stations of the top six RSSI stations indicated in the strength information to the mobile station 20 (S202).
  • the specifying unit 114 specifies the base station 10 that is closest to the mobile stations 20 among the top six base stations (S204). First, the specifying unit 114 determines whether or not there is a base station that satisfies the first condition (for example, the distance to the mobile station 20 is 100 cm or less) among the top six base stations. For example, as illustrated in FIG. 9, the derivation unit 112 registers the distances of the top six base stations in a table in which the base station ID is associated with the current, previous, and previous distances.
  • the identifying unit 114 refers to the table and identifies the base station ID: 19 as the first closest base station 10.
  • the specifying unit 114 determines that the second condition (for example, the current and previous ones) is included in the top six base stations. It is determined whether or not there is a base station that satisfies a distance to the mobile station 20 of 200 cm or less continuously. For example, the specifying unit 114 refers to the table shown in FIG. 10 and specifies the base station ID: 19 as the first base station 10 that satisfies the second condition.
  • the specifying unit 114 sets the third condition (for example, This time, it is determined whether or not there is a base station that satisfies the distance from the previous mobile station 20 to the previous mobile station 20 that is the shortest among the top six stations.
  • the identifying unit 114 refers to the table illustrated in FIG. 11 and identifies the base station ID: 12 as the first closest base station 10 that satisfies the third condition.
  • the specifying unit 114 when there is no base station that satisfies the first condition, the second condition, and the third condition among the top six base stations, the specifying unit 114 does not have the first closest base station. Judge. The specifying unit 114 refers to the table shown in FIG. 12 and determines that there is no first closest base station among the top six base stations.
  • the identifying unit 114 If the identifying unit 114 can identify the first closest base station, the identifying unit 114 then identifies the second closest base station among the top six base stations with the distance to the mobile station 20 (S206). The identifying unit 114 determines whether or not there is a base station associated in advance with the first nearest base station among the top six base stations. The specifying unit 114 may determine whether or not there is a base station that is predetermined as a base station that is closest to the first base station among the top six base stations. If there are a plurality of such base stations, the identifying unit 114 identifies the base station with the shortest distance from the plurality of base stations as the second closest base station.
  • the specifying unit 114 may specify the base station associated with the first closest base station with reference to a table as illustrated in FIG. 13 in which nearby base stations are registered in association with each base station. For example, when the first closest base station is the base station ID: 02, the specifying unit 114 sets the base station IDs 01, 03, 20, and 24 as the base stations associated with the first closest base station. Identify. Further, the specifying unit 114 refers to a table indicating the distance from the mobile station 20 to each of the upper six base stations as shown in FIG. 14, and the base station ID: 03 is the second closest base station. Is specified.
  • the identifying unit 114 When the identifying unit 114 can identify the second closest base station, the identifying unit 114 subsequently identifies the third closest base station among the top six base stations with the distance to the mobile station 20 (S208).
  • the identifying unit 114 refers to the table indicating the distance from the mobile station 20 to each of the upper six base stations as illustrated in FIG. 14 and identifies that the third nearest base station is the base station ID: 24. To do.
  • the identifying unit 114 refers to a table indicating the distance from the mobile station 20 to each of the upper six base stations as shown in FIG. 15, and the base station ID: 01 is the base station closest to the first base station. Is identified. Furthermore, the specifying unit 114 specifies the base station IDs: 02, 20, 24, and 26 near the base station ID: 01 with reference to the table shown in FIG. The specifying unit 114 specifies that the second nearest base station is the base station ID: 24 with reference to the table shown in FIG. On the other hand, since the base station IDs other than the base station IDs 01 and 24 are not registered as the nearby base station IDs in the table shown in FIG. 15, the specifying unit 114 does not have the third closest base station. Judge.
  • the position determining unit 116 first, second, and third. Based on the position of the closest base station and the distance of the first closest base station, the position of the mobile station 20 is determined (S210).
  • the position determining unit 116 determines the positions of the first and second closest base stations, The position of the mobile station 20 is determined based on the distance of the base station closest to the th (S212).
  • the position determining unit 116 determines the position of the current mobile station 20 based on the position of the first closest base station. Is determined (S214). The position determination unit 116 may determine the position of the base station that is closest to the current position of the mobile station 20.
  • the position determination unit 116 determines the current position of the mobile station 20 and then determines the current position of the mobile station 20 based on the last four positions of the mobile station 20 (S216).
  • the position determination unit 116 may determine the current position of the mobile station 20 by deriving the average of the positions of the last four mobile stations 20.
  • the position determination unit 116 may determine the current position of the mobile station 20 by deriving a moving average of the positions of the mobile stations 20 in the past four times.
  • the selection condition of the base station 10 near is switched. Thereby, it is possible to suppress variation in the selection accuracy of the base station 10 due to the high received radio wave intensity. Therefore, it is possible to prevent variation in the accuracy of the determined position of the mobile station 20 due to the high received radio wave intensity.
  • the received radio wave intensity varies depending on the presence or absence of obstacles around the mobile station 20.
  • the received radio wave intensity varies depending on the usage status of the table 80.
  • the accuracy of determining the position of the mobile station 20 based on the received radio wave intensity also varies depending on the presence or absence of obstacles around the mobile station 20.
  • the POS system 200 manages the usage status of the table 80 in the database 202. That is, if the table 80 is in use, there is a person around the table 80, which may affect radio waves transmitted from the base station 10 installed on the table 80. There is a possibility that the received radio wave intensity at the mobile station 20 may decrease.
  • the table 80 in use is a concept including the table 80 assigned to a customer regardless of whether or not the table 80 actually has a customer.
  • the table 80 in use becomes the target table 80 when it is assigned to a customer and registered in the database 202.
  • the usage information of the table 80 managed in the database 202 is updated from being used to vacant. Is done.
  • the determination unit 110 may determine the position of the mobile station 20 based on the usage information indicating the usage status of the area such as the table 80 in which the base station 10 is installed and the strength information.
  • the determination unit 110 receives the first base station installed in the vicinity of the first area indicated by the strength information.
  • the radio wave intensity may be increased according to a predetermined increase condition, and the position of the mobile station 20 may be determined based on the increased received radio wave intensity.
  • the derivation unit 112 When the usage information indicates that the first area is used, the derivation unit 112 indicates that the first area is used, rather than when the first area is not used.
  • the strength information is such that the distance from the first base station to the mobile station 20 derived based on the received radio wave strength at the mobile station 20 with respect to the first base station installed in the vicinity of the first region is shorter. The distance from the first base station to the mobile station 20 that is derived based on the received radio wave intensity for the first base station shown in FIG.
  • the derivation unit 112 refers to the usage information and identifies the base station 10 installed in the table 80 registered as being used, among the top 6 base stations 10 indicated in the strength information. If the corresponding base station 10 exists, the deriving unit 112 may correct the received radio wave intensity by adding a predetermined increment to the received radio wave intensity for the base station 10.
  • FIG. 16 is a flowchart illustrating an example of a processing procedure for determining the position of the mobile station 20 using the usage information.
  • the strength information acquisition unit 102 acquires strength information from the mobile station 20 (S300).
  • the usage information acquisition unit 104 acquires usage information indicating the usage status of each table 80 from the POS system 200 (S302).
  • the deriving unit 112 corrects the intensity information based on the usage status (S304).
  • the deriving unit 112 determines the received radio wave strength of the base station 10 by a predetermined increment. increase.
  • the strength information acquisition unit 102 acquires strength information indicating the base station ID and RSSI of the top six stations with the received radio wave strength as shown in FIG.
  • the usage information acquisition unit 104 acquires usage information indicating the usage status of the table corresponding to the base station IDs of the top six stations as shown in FIG.
  • the deriving unit 112 identifies the base station IDs 19 and 27 of the base station 10 corresponding to the table 80 being used. As shown in FIG. 19, the deriving unit 112 corrects the received radio wave intensity corresponding to the table 80 in use by adding 10 to the RSSI of the corresponding base station ID.
  • the deriving unit 112 derives the distance from each base station of the top six RSSI stations indicated in the corrected strength information to the mobile station 20 (S306).
  • the specifying unit 114 specifies the base station 10 that is the closest to the top six base stations in the distance to the mobile station 20 (S308).
  • the specifying unit 114 determines whether there is a base station that satisfies the first condition (for example, the distance to the mobile station 20 is 100 cm or less) among the top six base stations. When there is no base station that satisfies the first condition among the top six base stations, the specifying unit 114 determines that the second condition (for example, the current and previous ones) is included in the top six base stations. It is determined whether or not there is a base station that satisfies a distance to the mobile station 20 of 200 cm or less continuously.
  • the first condition for example, the distance to the mobile station 20 is 100 cm or less
  • the specifying unit 114 sets the third condition (for example, This time, it is determined whether or not there is a base station that satisfies the distance from the previous mobile station 20 to the previous mobile station 20 that is the shortest among the top six stations.
  • the specifying unit 114 determines that there is no base station that is closest to the first condition. To do.
  • the specifying unit 114 specifies the second closest base station among the top six base stations with the distance to the mobile station 20 (S310).
  • the identifying unit 114 determines whether or not there is a base station associated in advance with the first nearest base station among the top six base stations.
  • the specifying unit 114 may determine whether or not there is a base station that is predetermined as a base station that is closest to the first base station among the top six base stations. If there are a plurality of such base stations, the identifying unit 114 identifies the base station with the shortest distance from the plurality of base stations as the second closest base station. If the identifying unit 114 can identify the second closest base station, the identifying unit 114 subsequently identifies the third closest base station among the top six base stations with the distance to the mobile station 20 (S312).
  • the position determining unit 116 determines the first, second, and third closest base stations. The position of the mobile station 20 is determined based on the position of the station and the distance of the first closest base station (S314).
  • the position determining unit 116 determines the positions of the first and second closest base stations, The position of the mobile station 20 is determined based on the distance of the base station closest to the th (S316).
  • the position determining unit 116 determines the position of the current mobile station 20 based on the position of the first closest base station. Is determined (S318).
  • the position determination unit 116 may determine the position of the base station that is closest to the current position of the mobile station 20.
  • the position determining unit 116 determines the current position of the mobile station 20 and then determines the current position of the mobile station 20 based on the last four positions of the mobile station 20 (S320).
  • the position determination unit 116 may determine the current position of the mobile station 20 by deriving the average of the positions of the last four mobile stations 20.
  • the position determination unit 116 may determine the current position of the mobile station 20 by deriving a moving average of the positions of the mobile stations 20 in the past four times.
  • the base station 10-1, the second nearest base station 10-2, the third nearest base station 10-3, and the third nearest base station 10-3 are identified from the top six base stations. It is a figure for demonstrating the procedure which pinpoints the position of the mobile station 20 in the case of being.
  • the position determination unit 116 has the base station 10 on the circumference 12-1 whose center is the position of the base station 10-1 and whose radius is the distance r derived from the received radio wave intensity of the base station 10-1.
  • the intermediate point 14 on the arc between the point 13-2 closest to (a point where the straight line connecting the base station 10-1 and the base station 10-2 intersects the circumference 12-1) is Determine as position.
  • FIG. 21 shows the position of the mobile station 20 when only the base station 10-1 closest to the mobile station 20 and the second base station 10-2 closest to the mobile station 20 are specified among the top six base stations. It is a figure for demonstrating the procedure which pinpoints.
  • the position determination unit 116 detects the base station 10-2 on the circumference 12-1 whose center is the position of the base station 10-1 and whose radius is a distance r derived from the received radio wave intensity of the base station 10-1.
  • the closest point 14 (the point where the straight line connecting the base station 10-1 and the base station 10-2 and the circumference 12-1 intersect) is determined as the position of the mobile station 20.
  • FIG. 22 is a diagram for explaining a procedure for specifying the position of the mobile station 20 when only the base station 10-1 closest to the mobile station 20 is specified from among the six base stations. is there.
  • the mobile station 20 may exist on the circumference 12-1 whose center is the position of the base station 10-1 and whose radius is the distance r derived from the received radio wave intensity of the base station 10-1. There is sex.
  • the position determination unit 116 cannot specify one point on the circumference 12-1. Therefore, the position determination unit 116 determines the position of the base station 10-1 as the position of the mobile station 20.
  • the mobile station 20 is a wireless terminal possessed by an employee who provides services to customers. Therefore, the position of the employee can be specified by the position of the mobile station 20 determined based on the received radio wave intensity by the procedure as described above. Based on the position of each mobile station 20 determined based on the received radio wave intensity, it is possible to grasp which table 80 each employee is staying in and which table 80 is not staying. That is, based on the position of each mobile station 20 determined based on the received radio wave intensity, it is possible to grasp whether each employee is in service or not. The behavior of each employee can be grasped from the position of each mobile station 20 determined based on the received radio wave intensity.
  • the base station information storage unit 132 may store, for example, position information of the partition 84 assigned to each of the plurality of tables 80 as shown in FIG. Then, the position determination unit 116 stays for at least a predetermined period based on the position of the mobile station 20 sequentially determined based on the strength information sequentially acquired by the strength information acquisition unit 102. It is determined whether there is a section 84 that is present. If the corresponding partition 84 exists, the position determination unit 116 determines that the mobile station 20 is staying in the table 80 assigned to the partition 84.
  • the procedure by which the position determination unit 116 identifies the table 80 where the mobile station 20 is staying is not limited to the above example.
  • the position determination unit 116 determines that the mobile station 20 is the first base station when the first base station that has the maximum received radio wave intensity at the mobile station 20 exists in a predetermined period among the plurality of base stations 10. It may be determined that the user is staying in the first area associated with.
  • the position determining unit 116 The mobile station 20 may determine that it is staying in the first area associated with the first base station.
  • the position determination unit 116 determines that the mobile station 20 is staying in the table 80 assigned to the base station. For example, as illustrated in FIG. 24, the position determination unit 116 determines the base station (base station ID: 19) having the highest received radio wave intensity at the mobile station 20 specified based on the current intensity information, and the previous intensity. The base station (base station ID: 19) having the highest received radio wave intensity at the mobile station 20 identified based on the information is the same, and the received radio wave intensity is a predetermined value (eg, -100). In the case described above, it may be determined that the mobile station 20 is staying in the table 80 assigned to the base station (base station ID: 19).
  • the POS system 200 manages various pieces of information regarding the status of service provided to customers. For example, the POS system 200 uses the usage status of the table 80, the cleaning status of the table 80, whether or not there is an order from the customer, the time from when the table 80 is assigned to the customer until the order is received, the order contents of the customer, The database 202 manages the time from receipt of the payment to the completion of serving to the customer, the payment status of the customer, and the like.
  • POS information it is possible to provide better services to customers by giving appropriate notifications to appropriate employees.
  • a responsible employee may be assigned to each table 80.
  • the quality of service can be improved by giving an appropriate instruction to the employee in charge in accordance with the service provision status.
  • the service is not necessarily provided because the employee does not notice it.
  • the employee in charge is a customer service but not another employee, it is possible to request the service of the customer on behalf of the employee in charge of the other employee to improve the quality of service to the customer. We can expect improvement.
  • the employee management device 100 provides services to employees as appropriate via the mobile station 20 based on the stay information indicating the stay status of the table 80 of the mobile station 20 and the service information indicating the service provision status. A notification that prompts
  • the stay information storage unit 108 includes a region allocated to each mobile station 20 among a plurality of regions near any one of the plurality of base stations 10.
  • the stay information indicating the identification information and the identification information of the area where each mobile station 20 is staying in association with the identification information of each mobile station 20 is stored.
  • the stay information storage unit 108 includes a table ID of the table 80 assigned by each employee among the plurality of tables 80, and a table of the table 80 in which the mobile station 20 owned by each employee is staying.
  • the stay information indicating the ID associated with the mobile station ID of each mobile station 20 is stored.
  • the generation unit 106 generates stay information based on the strength information.
  • the generation unit 106 generates stay information based on the position of the mobile station 20 determined by the determination unit 110 from the intensity information.
  • the generation unit 106 generates stay information according to the table 80 in which the mobile station 20 is staying, which is determined by the determination unit 110 based on the strength information.
  • the search unit 120 provides a predetermined service during a predetermined allowable time for a predetermined service based on the service provision status for each of the plurality of areas managed in the database 202.
  • the first area that has not been searched is searched.
  • the search unit 120 determines whether a predetermined service is provided during a predetermined allowable time for a predetermined service.
  • a table 80 that is not provided is searched.
  • the instructing unit 122 When the stay information does not indicate that the first mobile station assigned to the first area is staying in the first area, the instructing unit 122 notifies the first area to provide a predetermined service.
  • the notification unit 124 is instructed to perform to the first mobile station.
  • the instructing unit 122 does not indicate that the stay information indicates that an employee who is assigned as the person in charge of the table 80 for which the predetermined service is not provided even after the allowable time is staying in the table 80. In this case, the notification unit 124 is instructed to notify the mobile station 20 of the employee in charge that the service is provided for the table 80.
  • the notification unit 124 may notify the mobile station 20 of the employee in charge by transmitting a message prompting the provision of service.
  • the notification unit 124 may perform the notification by transmitting a command to vibrate the mobile station 20 of the employee in charge to the mobile station 20.
  • the instructing unit 122 indicates that the stay information indicates that the first mobile station assigned to the first area where the service is to be provided is not staying in the first area and that the first mobile station is staying in another area.
  • the notification unit 124 may be instructed to notify another mobile station whose staying information is not indicated in the stay information among the plurality of areas.
  • the instructing unit 122 confirms that the table 80 to be provided with the service is assigned as the person in charge, the employee's mobile station 20 is not staying at the table 80, and the mobile station 20 is staying at another table 80.
  • the notifying unit 124 may be instructed to notify the other mobile stations 20 whose staying table 80 is not indicated in the stay information.
  • the instructing unit 122 instructs the notifying unit 124 to notify the first mobile station, and after a predetermined period has elapsed, the service provision status managed in the database 202 is preliminarily displayed in the first area. If it is not indicated that the provision of the defined service has been completed, a notification is made to the first area to other mobile stations where the staying area is not indicated in the stay information among the plurality of areas. You may instruct
  • the instructing unit 122 instructs the notifying unit 124 to notify the mobile station 20 of the employee in charge, and the provision status of the service managed in the database 202 is displayed in the table 80 after a predetermined period has elapsed. If it is not indicated that the provision of the service is completed, the table 80 that is staying among the plurality of tables 80 is notified to the other mobile station 20 that is not indicated in the stay information.
  • the notification unit 124 may be instructed.
  • FIG. 25 shows an example of stay information stored in the stay information storage unit 108.
  • the stay information includes a staff name indicating the name of the employee, a mobile station ID for identifying the mobile station 20 possessed by the employee, and a table 80 where the mobile station 20 is staying, that is, a table 80 where the employee is serving.
  • Information including a responsible table indicating the table that the employee is responsible for.
  • the staff A has the mobile station 20 with the mobile station ID: 01, there is no table 80 currently in service, and the table ID of the current responsible table is the table ID 02 and the table ID 04.
  • Staff D owns mobile station 20 with mobile station ID: 04, is currently serving customers in table 80 with table ID 05, and the table IDs of the current responsible tables are table ID 03 and table ID 05.
  • Information shows.
  • the generation unit 106 sequentially generates the stay information based on the position of the mobile station 20 specified based on the strength information, and updates the stay information stored in the stay information storage unit 108.
  • the instruction unit 122 refers to the stay information, specifies an employee to be notified, and instructs the notification unit 124 to notify the mobile station 20 of the employee of the message.
  • FIG. 26 is a flowchart showing an example of the stay information update procedure.
  • the generation unit 106 updates the stay information for all employees to be managed with the stay information (S400).
  • the generation unit 106 determines whether there is a table 80 in which the target employee is staying or which table 80 is in the staying table 80, based on the position of the mobile station 20 of the target employee by the determination unit 110. Judgment is made from the determination result (S402). If the generation unit 106 determines that the target employee is not staying in any table 80, the generation unit 106 updates the customer service information of the target employee to “Free” (S404).
  • the generation unit 106 updates the customer service information of the target employee to the table ID of the staying table 80 (S406). Further, the generation unit 106 refers to the stay information stored in the stay information storage unit 108, and determines whether or not the employee stays for the first time after the customer is seated on the staying table 80 (S408). . The generation unit 106 may determine whether or not a responsible employee is assigned to the table ID of the table 80 in which the target employee is staying with reference to the stay information charge table. If the employee in charge is not yet assigned, the generation unit 106 registers the table 80 in which the target employee is staying as stay information of the target employee in the stay information (S410).
  • the generation unit 106 starts an order waiting monitoring timer of the staying table 80 in order to monitor the customer's order waiting (S412). If the time measured by the order waiting monitoring timer has passed a predetermined allowable time for order waiting and the order in the table 80 has not been received, the instruction unit 122 displays the employee in charge. The notification unit 124 may be instructed to prompt the mobile station 20 to request an order. On the other hand, if the employee in charge has already been assigned, the generation unit 106 ends the update process.
  • the generation unit 106 ends the processing.
  • the generation unit 106 periodically performs the above update procedure.
  • the generation unit 106 may update the stay information every time the strength information acquisition unit 102 acquires the strength information from the mobile station 20.
  • FIG. 27 is a flowchart showing an example of a procedure for a process of notifying an employee.
  • the employee management apparatus 100 sequentially executes notification processing to employees for all the tables 80 to be monitored (S500).
  • the search unit 120 acquires the POS information of the target table from the POS system 200 (S502). That is, the search unit 120 refers to the database 202 of the POS system 200 and acquires service information indicating the service provision status of the target table.
  • the search unit 120 refers to the POS information and determines whether there is a service that is currently scheduled to be provided for the target table (S504). If there is a service scheduled to be provided, the search unit 120 determines whether or not the allowable time allocated to the service scheduled to be provided currently exceeds (S506).
  • the POS system 200 may count the time until a service is provided with a timer for each service.
  • the POS system 200 may store the allowable time for each service.
  • the search unit 120 may acquire the POS information including the current time counted by the timer for the target service and the allowable time of the target service from the POS system 200.
  • the search unit 120 may determine from the POS information whether the service allowable time is exceeded.
  • the instruction unit 122 refers to the stay information and determines whether the employee in charge of the target table is currently staying in the target table (S508). If the target employee is not staying at the target table, the instruction unit 122 executes notification processing for the target table (S510). The POS system 200 repeats the process for all the tables 80 to be monitored (S512).
  • FIG. 28 is a flowchart illustrating an example of a notification instruction processing procedure by the instruction unit 122.
  • the instruction unit 122 acquires the stay information of the employee in charge from the stay information storage unit 108 (S600).
  • the instructing unit 122 refers to the stay information and determines whether or not the employee in charge is currently serving customers (S602). If the responsible employee is not currently serving customers, the instruction unit 122 instructs the notification unit 124 to notify the mobile station 20 of the responsible employee in order to instruct immediate service provision to the target table of the responsible employee ( S604).
  • the instruction unit 122 notifies the notification unit 124 to the mobile station 20 of the employee in charge in order to instruct the employee in charge to provide a service for the target table after completion of the current customer service.
  • An instruction is given (S606).
  • the instruction unit 122 starts an elapsed time count timer after instructing the notification to the notification unit 124 (S608).
  • the instruction unit 122 refers to the POS information provided from the POS system 200 and determines whether the provision of the target service is completed (S610). ). If the provision of the target service has not been completed, the instructing unit 122 refers to the stay information and instructs an employee who does not have a staying table among the non-responsible employees to provide immediate service for the target table. Accordingly, the notifying unit 124 is instructed to notify the mobile station 20 of other employees who do not have a staying table, that is, are not currently serving customers (S612).
  • FIG. 29 is a flowchart illustrating an example of a notification instruction processing procedure by the instruction unit 122.
  • the instruction unit 122 acquires the stay information of the employee in charge from the stay information storage unit 108 (S700).
  • the instructing unit 122 refers to the stay information and determines whether or not the employee in charge is currently serving customers (S702). If the responsible employee is not currently serving customers, the instruction unit 122 instructs the notification unit 124 to notify the mobile station 20 of the responsible employee in order to instruct immediate service provision to the target table of the responsible employee ( S704).
  • the instruction unit 122 determines whether notification instructions can be sequentially issued for all employees who can provide services in order to identify employees who are not currently serving customers (S706).
  • the instructing unit 122 refers to the stay information to determine whether another target employee is currently serving customers (S708). If another target employee is currently in service, the instruction unit 122 determines whether another employee is currently in service (S712).
  • the instruction unit 122 instructs the notification unit 124 to provide the mobile station 20 of the other employees of the target in order to provide immediate service to the other employees of the target. Is notified (S710).
  • the customer service is completed so that the service is completed according to the customer service status of the employee in charge and the customer service status of other employees.
  • Appropriate notifications can be made to employees who can. Therefore, useless instructions are not given to employees, service provision can proceed smoothly, and service quality can be improved.
  • the POS system 200 manages the cleaning status of each of the plurality of areas as a service providing status in the database 202.
  • the POS system 200 may manage the payment status of each of the plurality of areas as the service provision status.
  • the search unit 120 may search an area where cleaning is not completed during a predetermined allowable time as the first area.
  • the POS system 200 may manage the cleaning status of each of the plurality of tables 80 as a service provision status in the database 202.
  • the search unit 120 may search for a table 80 to be notified of a table 80 that has not been cleaned during a predetermined allowable time.
  • the predetermined allowable time may be a predetermined time from the time when cleaning becomes possible.
  • the time when the cleaning becomes possible may be the time when payment of the customer of the table 80 is completed.
  • FIG. 30 is a flowchart showing an example of a cleaning monitoring procedure.
  • the search unit 120 repeats this monitoring procedure for all the tables 80 to be monitored (S800).
  • the search unit 120 acquires payment status information and cleaning status information from the POS system 200.
  • the payment status information includes the time when payment of the target table is completed.
  • the cleaning status information indicates whether or not the target table has been cleaned.
  • the search unit 120 refers to the payment status information and the cleaning status information to determine whether the payment for the target table has been completed and whether the cleaning has been completed (S804).
  • the instruction unit 122 determines whether or not the elapsed time from the payment completion time has exceeded the cleaning completion allowable time (S806). If the cleaning completion allowable time has been exceeded, the instructing unit 122 refers to the stay information to determine whether the employee in charge of the target table is currently staying at the target table (S808). If the employee in charge is not staying at the target table, the instruction unit 122 executes processing for instructing cleaning of the target table (S810). An employee who has cleaned the table 80 may register in the POS system 200 that the cleaning of the table 80 has been completed via a terminal such as the mobile station 20.
  • the instruction unit 122 repeats the processing from step S802 on all the monitored tables 80 (S812).
  • FIG. 31 is a flowchart illustrating an example of a processing procedure for instructing cleaning of a target table.
  • the instruction unit 122 acquires stay information of the employee in charge from the stay information storage unit 108 (S900).
  • the instructing unit 122 refers to the stay information and determines whether or not the employee in charge is currently serving customers (S902). If the employee in charge is not currently in service, the instruction unit 122 instructs the notification unit 124 to notify the employee in charge of the mobile station 20 of the employee in charge of cleaning the target table (S904).
  • the instructing unit 122 refers to the stay information to determine whether another target employee is in service (S908). If the other employee of the object is not in service, the notification unit 124 is instructed to notify the other employee's mobile station 20 of the instruction of cleaning the object table to the other employee of the object ( S910). The processes after S908 are repeated until an employee who is not in customer service is found (S912).
  • FIG. 32 illustrates an example of a computer 1200 in which aspects of the present invention may be embodied in whole or in part.
  • a program installed in the computer 1200 can cause the computer 1200 to function as an operation associated with the apparatus according to the embodiment of the present invention or as one or more “units” of the apparatus.
  • the program can cause the computer 1200 to execute the operation or the one or more “units”.
  • the program can cause the computer 1200 to execute a process according to an embodiment of the present invention or a stage of the process.
  • Such a program may be executed by CPU 1212 to cause computer 1200 to perform certain operations associated with some or all of the blocks in the flowcharts and block diagrams described herein.
  • the computer 1200 includes a CPU 1212 and a RAM 1214, which are connected to each other by a host controller 1210.
  • the computer 1200 also includes a communication interface 1222 and an input / output unit, which are connected to the host controller 1210 via the input / output controller 1220.
  • Computer 1200 also includes ROM 1230.
  • the CPU 1212 operates according to programs stored in the ROM 1230 and the RAM 1214, thereby controlling each unit.
  • the communication interface 1222 communicates with other electronic devices via a network.
  • a hard disk drive may store programs and data used by the CPU 1212 in the computer 1200.
  • the ROM 1230 stores therein a boot program executed by the computer 1200 at the time of activation and / or a program depending on the hardware of the computer 1200.
  • the program is provided via a computer-readable recording medium such as a CR-ROM, a USB memory, or an IC card or a network.
  • the program is installed in the RAM 1214 or the ROM 1230 that is also an example of a computer-readable recording medium, and is executed by the CPU 1212.
  • Information processing described in these programs is read by the computer 1200 to bring about cooperation between the programs and the various types of hardware resources.
  • An apparatus or method may be configured by implementing information operations or processing in accordance with the use of computer 1200.
  • the CPU 1212 executes a communication program loaded in the RAM 1214 and performs communication processing on the communication interface 1222 based on the processing described in the communication program. You may order.
  • the communication interface 1222 reads transmission data stored in a RAM 1214 or a transmission buffer area provided in a recording medium such as a USB memory under the control of the CPU 1212 and transmits the read transmission data to a network, or The reception data received from the network is written into a reception buffer area provided on the recording medium.
  • the CPU 1212 allows the RAM 1214 to read all or necessary portions of a file or database stored in an external recording medium such as a USB memory, and executes various types of processing on the data on the RAM 1214. Good. The CPU 1212 may then write back the processed data to an external recording medium.
  • the CPU 1212 describes various types of operations, information processing, conditional judgment, conditional branching, unconditional branching, and information retrieval that are described throughout the present disclosure for data read from the RAM 1214 and specified by the instruction sequence of the program. Various types of processing may be performed, including / replacement, etc., and the result is written back to RAM 1214.
  • the CPU 1212 may search for information in files, databases, etc. in the recording medium. For example, when a plurality of entries each having an attribute value of the first attribute associated with the attribute value of the second attribute are stored in the recording medium, the CPU 1212 specifies the attribute value of the first attribute. The entry that matches the condition is searched from the plurality of entries, the attribute value of the second attribute stored in the entry is read, and thereby the first attribute that satisfies the predetermined condition is associated. The attribute value of the obtained second attribute may be acquired.
  • the program or software module described above may be stored in a computer-readable storage medium on the computer 1200 or in the vicinity of the computer 1200.
  • a recording medium such as a hard disk or a RAM provided in a server system connected to a dedicated communication network or the Internet can be used as a computer-readable storage medium, whereby the program is transferred to the computer 1200 via the network.

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Abstract

Il est probable qu'une instruction donnée à un employé ne va pas être mise en œuvre correctement si la situation dudit employé n'est pas prise en considération. Ce dispositif d'instruction de notification peut être équipé d'une unité de génération qui, sur la base de l'indicateur d'intensité de signal reçu dans chaque station mobile pour une pluralité de stations de base installées dans chaque région parmi une pluralité de régions prédéfinies, génère des informations d'arrêt indiquant, en association avec des informations d'identification pour chaque station mobile, des informations d'identification pour la région à laquelle chaque station mobile est attribuée parmi la pluralité de régions et des informations d'identification pour la région dans laquelle chaque station mobile est actuellement arrêtée. Le dispositif d'instruction de notification peut être équipé d'une unité de recherche qui localise, parmi la pluralité de régions, une première région dans laquelle le nettoyage n'a pas été réalisé pendant une période de temps acceptable prédéfinie, sur la base de l'état de nettoyage géré par une base de données pour chaque région parmi la pluralité de régions. Le dispositif d'instruction de notification peut être équipé d'une unité d'instruction qui, dans des cas où les informations d'arrêt n'indiquent pas qu'une première station mobile attribuée à la première région est actuellement arrêtée dans la première région, donne l'instruction à une unité de notification d'envoyer une notification à la première station mobile demandant le nettoyage de la première région.
PCT/JP2019/002799 2018-02-19 2019-01-28 Dispositif d'instruction de notification, procédé d'instruction de notification et programme WO2019159671A1 (fr)

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JPH10282204A (ja) * 1997-04-10 1998-10-23 Hitachi Zosen Corp 移動体の位置検出設備
JP2009053825A (ja) * 2007-08-24 2009-03-12 Hitachi Software Eng Co Ltd オーダ処理システム及びオーダ処理プログラム
JP2011210207A (ja) * 2010-03-31 2011-10-20 Casio Computer Co Ltd オーダエントリシステム
US20150262265A1 (en) * 2014-03-12 2015-09-17 Kamal Zamer Service experience score system
JP2016004542A (ja) * 2014-06-19 2016-01-12 シャープ株式会社 情報出力システム、サーバ、情報出力装置、情報出力方法、およびプログラム
JP2016200466A (ja) * 2015-04-09 2016-12-01 アルパイン株式会社 電子装置、位置特定プログラムおよび位置特定方法
JP2017004316A (ja) * 2015-06-11 2017-01-05 富士通株式会社 接客管理方法、接客管理装置および接客管理プログラム
US20170061442A1 (en) * 2015-08-27 2017-03-02 Sunny Leigh Barlow Service tracking and provisioning using beacons

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Publication number Priority date Publication date Assignee Title
JPH10239416A (ja) * 1997-02-28 1998-09-11 Nec Home Electron Ltd 現在地測位システム
JPH10282204A (ja) * 1997-04-10 1998-10-23 Hitachi Zosen Corp 移動体の位置検出設備
JP2009053825A (ja) * 2007-08-24 2009-03-12 Hitachi Software Eng Co Ltd オーダ処理システム及びオーダ処理プログラム
JP2011210207A (ja) * 2010-03-31 2011-10-20 Casio Computer Co Ltd オーダエントリシステム
US20150262265A1 (en) * 2014-03-12 2015-09-17 Kamal Zamer Service experience score system
JP2016004542A (ja) * 2014-06-19 2016-01-12 シャープ株式会社 情報出力システム、サーバ、情報出力装置、情報出力方法、およびプログラム
JP2016200466A (ja) * 2015-04-09 2016-12-01 アルパイン株式会社 電子装置、位置特定プログラムおよび位置特定方法
JP2017004316A (ja) * 2015-06-11 2017-01-05 富士通株式会社 接客管理方法、接客管理装置および接客管理プログラム
US20170061442A1 (en) * 2015-08-27 2017-03-02 Sunny Leigh Barlow Service tracking and provisioning using beacons

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