WO2019047567A1 - 服务提供方法、装置、存储介质和计算设备 - Google Patents

服务提供方法、装置、存储介质和计算设备 Download PDF

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Publication number
WO2019047567A1
WO2019047567A1 PCT/CN2018/088624 CN2018088624W WO2019047567A1 WO 2019047567 A1 WO2019047567 A1 WO 2019047567A1 CN 2018088624 W CN2018088624 W CN 2018088624W WO 2019047567 A1 WO2019047567 A1 WO 2019047567A1
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WO
WIPO (PCT)
Prior art keywords
visitor
information
service
biometric information
store
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PCT/CN2018/088624
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English (en)
French (fr)
Inventor
赵骏
郑佳
宋杰
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平安科技（深圳）有限公司
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Publication of WO2019047567A1 publication Critical patent/WO2019047567A1/zh

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C9/00—Individual registration on entry or exit
    • G07C9/30—Individual registration on entry or exit not involving the use of a pass
    • G07C9/32—Individual registration on entry or exit not involving the use of a pass in combination with an identity check
    • G07C9/37—Individual registration on entry or exit not involving the use of a pass in combination with an identity check using biometric data, e.g. fingerprints, iris scans or voice recognition

Definitions

  • the present application relates to a service providing method, apparatus, storage medium, and computer device.
  • An integrated financial services group is a group that provides customers with two or more types of financial services products in banking, securities, and insurance, while meeting regulatory requirements.
  • the Integrated Financial Services Group can include multiple subsidiaries and divisions, and different service outlets can provide different financial services.
  • a service providing method, apparatus, storage medium, and computer device are provided.
  • a service providing method includes: receiving visitor biometric information of a visitor, the visitor being a visitor visiting a service store; transmitting the visitor biometric information to an integrated server, so that the integrated server compares the visitor biometric information with Matching a plurality of to-be-matched biometric information stored in the preset comprehensive database, wherein the to-be-matched biometric information is biometric information of the visiting service store and a customer of an associated store having an associated relationship with the visited service store; receiving The visitor association information sent by the integrated server, the visitor association information corresponding to the to-be-matched biometric information that matches the visitor biometric information; and the sending of the visitor association information to the service of the visited service store
  • the terminal performs display so that the receptionist of the visiting service store provides a service according to the visitor associated information.
  • a service providing apparatus includes: a visitor biometric information receiving module, configured to receive visitor biometric information of a visitor, the visitor being a visitor to a visiting service store; a visitor biometric information matching module, configured to: Setting a plurality of to-be-matched biometric information stored in the database for matching, the biometric information to be matched is biometric information of the visiting service store and a customer of an associated store having an associated relationship with the visited service store; visitor association information a receiving module, configured to receive visitor association information sent by the integrated server, where the visitor association information corresponds to the to-be-matched biometric information that matches the visitor biometric information; and a visitor association information sending module, configured to The visitor association information is sent to the service terminal of the visiting service store for display, so that the receptionist of the visited service store provides a service according to the visitor associated information.
  • One or more non-transitory computer readable storage mediums storing computer readable instructions, when executed by one or more processors, cause one or more processors to perform the steps of: receiving visitors of a visitor Biometric information, the visitor is a visitor visiting the service store; sending the visitor biometric information to the integrated server, so that the integrated server compares the visitor biometric information with a plurality of to-be-matched creatures stored in the preset comprehensive database The information is matched, and the to-be-matched biometric information is biometric information of the visiting service store and a customer of an associated store having an associated relationship with the visited service store; receiving visitor association information sent by the integrated server, The visitor association information corresponds to the to-be-matched biometric information that matches the visitor biometric information; and the visitor association information is sent to the service terminal of the visited service store for display, so that the visited service store The receptionist provides services based on the visitor associated information.
  • a computer device comprising a memory and one or more processors having stored therein computer readable instructions, the computer readable instructions being executable by the processor to cause the one or more processors to execute The following steps: receiving visitor biometric information of a visitor, the visitor being a visitor visiting the service store; sending the visitor biometric information to the integrated server, so that the integrated server associates the visitor biometric information with a preset comprehensive database
  • the stored plurality of biometric information to be matched is matched, and the biometric information to be matched is biometric information of the visiting service store and the customer of the associated store having an associated relationship with the visiting service store; and receiving the integrated server to send Visitor association information, the visitor association information corresponding to the to-be-matched biometric information that matches the visitor biometric information; and transmitting the visitor association information to a service terminal of the visited service store for display
  • the receptionist of the visiting service store is caused to provide a service according to the visitor associated information.
  • FIG. 1 is an application environment diagram of a service providing method in accordance with one or more embodiments.
  • FIG. 2 is a flow diagram of a method of providing a service in accordance with one or more embodiments.
  • FIG. 3 is a flow chart of a method of providing a service in accordance with another or more embodiments.
  • FIG. 4 is a structural block diagram of a service providing apparatus in accordance with one or more embodiments.
  • FIG. 5 is a structural block diagram of a service providing apparatus according to another or more embodiments.
  • FIG. 6 is a structural block diagram of a service providing apparatus according to still another embodiment.
  • FIG. 7 is a diagram showing the internal structure of a computer device in accordance with one or more embodiments.
  • the application environment includes a store server 102, a biometric information acquisition device 104, a service terminal 106, and an integrated server 108.
  • the store server 102 and the integrated server 108 may be independent physical servers or server clusters composed of a plurality of physical servers.
  • the biological information acquiring device 104 may be a combination of one or more of an image capturing device, a voiceprint collecting device, and a fingerprint collecting device.
  • the service terminal 106 can be a mobile phone, a tablet computer, a personal digital assistant or a smart device, and can also be a touch inquiry integrated machine and a voice prompter.
  • the store server 102 is connected to the network or wired connection of the biometric information acquisition device 104, and is also connected to the service terminal 106 network.
  • the store server 102 can perform information transfer with the biometric information acquisition device 104, the service terminal 106, and the integrated server 108.
  • the store server 102 can receive the biometric information acquired by the biometric information acquisition device 104, and the store server 102 can transmit the biometric information to the integrated server 108, which can also send the information to the kiosk 106.
  • the store server 102 and the integrated server 108 can be the same server.
  • a service providing method which can be used in the store server 102 in the application environment as shown in FIG. 1, the method comprising:
  • Step S202 receiving visitor biometric information of the visitor, and the visitor is a visitor visiting the service store.
  • the visiting service store refers to the service store visited by the visitor, including but not limited to the offline physical store.
  • visiting service stores can be physical stores in the banking, securities, and insurance industries.
  • Visitor biometric information refers to the biometric information of visitors to the service store.
  • the biometric information refers to a combination of one or more of the information capable of identifying each person including, but not limited to, face information, voiceprint information, and fingerprint information.
  • the face information may be acquired by an image acquisition device, which may be at least one of a camera and a camera.
  • the voiceprint information can be extracted according to the sound information collected by the voiceprint collecting device in the environment where the visiting service store is located, and the sound information is processed by the voiceprint recognition technology.
  • Fingerprint information can be collected by the fingerprint collection device.
  • the visitor's biometric information may be collected by the biometric information collection device before the visitor enters the service store or after the visitor enters the service store.
  • the visitor detection area may be preset, and when the visitor enters the visitor detection area, the visitor biometric information is collected for the visitor. For example, an area within a range of three meters or four meters from the biological information collecting device may be preset as a visitor detecting area.
  • Step S204 Send the visitor biometric information to the integrated server, so that the integrated server matches the visitor biometric information with the plurality of to-be-matched biometric information stored in the preset comprehensive database.
  • the integrated server refers to a server that counts all the customers and corresponding businesses of the visited service store and the associated store that has an associated relationship with the visiting service store.
  • an integrated financial services group can include multiple subsidiaries and business units. Different companies or business units can open corresponding service stores. Different service stores can provide the same or different financial services, such as banks, securities, If one or more of insurance, etc., the server of the integrated financial services group can be used as a comprehensive server.
  • the association relationship may refer to a relationship according to the internal structure of the service store group, for example, the same level or subordinate relationship, and the store belonging to the same group as the service store may be the associated store of the service store. Or it may refer to a custom relationship established by the service store according to the requirements.
  • an affiliated store that has a user information sharing agreement with the service store may also have an associated relationship with the service store.
  • the comprehensive database refers to the database corresponding to the integrated server, and the comprehensive database contains the biological information of all the customers under the integrated group to which the service store and the associated store associated with the service store belong.
  • the biometric information to be matched is the biometric information of the customer visiting the service store and the related store having the associated relationship with the visiting service store. Accordingly, the biometric information to be matched also includes, but is not limited to, face information, voiceprint information, fingerprint information, and the like. A combination of one or more of them.
  • the visitor biometric information can be matched with the plurality of biometric information to be matched stored in the preset comprehensive database according to a preset biometric information recognition technology.
  • Biometric information recognition technologies include, but are not limited to, a combination of one or more of face recognition technology, voiceprint recognition technology, and fingerprint recognition technology. Sending the visitor biometric information to the integrated server, so that the integrated server calculates the visitor biometric information and each to-be-matched organism according to the preset biometric information recognition technology according to the plurality of biometric information to be matched stored in the preset integrated database.
  • the similarity confidence of the information, and the biometric information to be matched with similar confidence greater than the pre-set reliability threshold is used as the biometric information to be matched that matches the visitor biometric information.
  • the visitor biometric information includes combination information of two or more of face information, voiceprint information, and fingerprint information.
  • the biometric information to be matched also includes combination information of two or more types of face information, voiceprint information, and fingerprint information.
  • the biometric information in the biometric information of the visitor may be matched with the corresponding biometric information in the biometric information to be matched, and two or more similarities may be calculated according to a preset similarity algorithm.
  • the comprehensive matching degree of the visitor biometric information and the biometric information to be matched may be calculated according to two or more similarities. For example, the average of two or more similarities can be directly used as the comprehensive matching degree.
  • two or more similarities may be weighted and summed, and each similarity is multiplied by a corresponding matching weight and added to obtain a comprehensive matching degree.
  • the matching weight can be preset according to the credibility of the biometric information. For example, if the reliability of the fingerprint information is greater than the face information, the matching weight of the fingerprint information may be preset to be greater than the matching weight corresponding to the face information.
  • the customer corresponding to the biometric information to be matched with the highest comprehensive matching of the visitor biometric information can be used as the matching client.
  • Step S206 receiving visitor association information sent by the integrated server.
  • the visitor association information refers to information associated with the visitor, and the biometric information to be matched that matches the visitor biometric information corresponds.
  • Visitor personal information may be the personal information provided by the user for the first time, including but not limited to name, age, contact number and home address.
  • the visitor business information includes, but is not limited to, all the business information that the visitor performs under the visited service store and the associated store that has an associated relationship with the visited service store, and may also be the business handled through the network on the website.
  • each biometric information to be matched is mapped with visitor association information of the customer corresponding to the biometric information to be matched. After the integrated server matches the visitor biometric information, the visitor association information corresponding to the matched biometric information to be matched sent by the integrated server may be received.
  • Step S208 the visitor association information is sent to the service terminal of the visiting service store for display, so that the receptionist visiting the service store provides the service according to the visitor associated information.
  • the service terminal refers to a terminal for accessing a service in a service store, including but not limited to a mobile terminal, such as a mobile phone, a tablet or a smart wearable device, or an intelligent information inquiry machine.
  • the receptionist visiting the service store can greet the visitor according to the personal information of the visitor displayed by the service terminal, and the receptionist visiting the service store can also recommend the visitor according to the personal information and the visitor business information displayed by the service terminal.
  • the customer service information displayed by the service terminal indicates that the visitor has processed the bank account for the child within a preset time, and the receptionist can recommend child insurance to the visitor.
  • the critical illness insurance can be recommended to the visitor.
  • the integrated server may access the visitor biometric information and the visited service store and the visiting service store.
  • the biometric information to be matched corresponding to the customer of the associated store having the associated relationship is matched.
  • the visitor association information corresponding to the matched customer is sent to the service terminal for display, so that the receptionist visiting the service store can provide timely service according to the visitor association information. Since the visitor association information includes the business information of the user under multiple stores, this can reduce the difficulty for the salesperson to provide business analysis or suggestion to the customer, and make the business service provided by the customer more precise, thereby improving the efficiency of the service delivery mode.
  • step S204 further includes: encrypting the visitor biometric information according to a preset encryption manner, and sending the biometric information to the integrated server, so that the integrated server compares the visitor biometric information with the plurality of to-be-matched organisms stored in the preset comprehensive database. Information is matched.
  • step S206 further includes receiving the visitor association information sent by the integrated server.
  • the visitor association information may also be sent after being encrypted by the integrated server according to a preset encryption manner.
  • the preset encryption mode in step S204 may be the same manner or a corresponding manner as the preset encryption mode in step S206.
  • Pre-defined encryption methods include, but are not limited to, symmetric encryption algorithms such as AES (Advanced Encryption Standard), one-way hash algorithm such as MD5 (Message Digest Algorithm MD5), and PBKDF2 (Password-Based Key).
  • Derivation Function 2 applying a pseudo-random function to derive a key) algorithm or a combination of one or more of them.
  • AES Advanced Encryption Standard
  • MD5 Message Digest Algorithm MD5
  • PBKDF2 Password-Based Key
  • the server and the integrated server may separately store a pair of public and private keys for encryption or decryption.
  • the server can store the integrated server public key and the server private key
  • the integrated server can store the server public key and the integrated server private key.
  • the server can encrypt the visitor biometric information through the integrated server public key and send it to the integrated server.
  • the integrated server can decrypt the encrypted information through the integrated server private key to obtain the visitor biometric information.
  • the integrated server may encrypt the visitor association information corresponding to the client that matches the visitor biometric information by using the server private key, and send the information to the server, and the server may decrypt the encrypted information by using the server private key to obtain the visitor association information.
  • the visitor association information includes the visitor service information; after receiving the visitor association information sent by the integrated server, and the visitor association information corresponds to the to-be-matched biometric information that matches the visitor biometric information, the method further includes: generating, according to the visitor service information Business recommendation information; the business recommendation information is sent to the service terminal of the visiting service store for display.
  • the service recommendation information refers to information related to the recommended service generated by the service of the service store itself according to the preset recommendation algorithm according to the visitor service information.
  • the recommended business includes, but is not limited to, a combination of one or more of a deposit business, a wealth management business, and an insurance business.
  • the business recommendation information is sent to the service terminal of the visiting service store for display, and the visitor can view it by himself, or can provide corresponding introduction and recommendation service through the receptionist.
  • the visitor association information includes the visitor personal information; after receiving the visitor association information sent by the integrated server, the method further includes: generating the voice service information according to the visitor personal information; and transmitting the voice service information to the service terminal of the visited service store Play it.
  • the voice service information refers to information that provides voice services for the visitor, such as voice welcome information.
  • the service terminal may be an intelligent information inquiry machine, or may be a voice playing device set for a voice service message, but is not limited thereto.
  • the voice player can play according to the voice service information.
  • the corresponding voice welcome information can be generated according to the visitor's personal information, such as "Mr. XXX/Ms. Hello, welcome!.
  • XXX represents the name of the visitor in the visitor's personal information, and the sir/madam may depend on the gender of the visitor in the visitor's personal information.
  • the integrated server when the integrated server does not find the to-be-matched biometric information that matches the visitor biometric information in the preset comprehensive database, indicating that the visitor can be a new customer, the visitor can first apply for the visitor in the visited service store.
  • the visitor biometric information and visitor business information provided by the business are uploaded to the integrated server and stored in the integrated database.
  • another service providing method comprising:
  • Step S302 receiving a visitor's face image of the visitor, and the visitor is a visitor visiting the service store.
  • the visitor face image is a face image of a visitor visiting the service store.
  • the image capture device can be called to take a photo or video of the visitor.
  • Image acquisition devices include, but are not limited to, cameras or cameras. After receiving the image collected by the image acquisition device, the image may be pre-processed and extracted to the customer's face image, for example, a pre-processing operation such as taking a picture, denoising, and smoothing the image.
  • the visitors may also be photographed or recorded at different angles by a plurality of image capture devices.
  • the photo of the preset angle can be synthesized by a plurality of photos of different angles. For example, if a visitor's face is not captured, a positive face shot can be synthesized according to a preset algorithm through multiple side faces.
  • Step S304 the visitor face image is sent to the integrated server, so that the integrated server matches the visitor face image with the plurality of to-be-matched face images stored in the preset comprehensive database.
  • the face image to be matched includes a face image of the client visiting the service store and the associated store having an association relationship with the visiting service store.
  • the face image to be matched can be the face image provided by the customer when the business is first handled, and the image collection device of the corresponding store is also processed when the customer handles the business in the visiting service store and the related store that has the associated relationship with the visiting service store.
  • the face image of the visitor can be matched with a plurality of face images to be matched stored in the preset comprehensive database by the face recognition technology.
  • Face recognition technologies include, but are not limited to, recognition algorithms based on face feature points, recognition algorithms based on full face images, template-based recognition algorithms, and algorithms using neural networks for recognition.
  • the similarity between the collected visitor face images and the matched face images to be matched may be less than the preset.
  • the visitor face image of the similarity threshold is stored in the comprehensive database as the face image of the visitor to be matched.
  • the face image of the customer with multiple angles can be accumulated, and a more comprehensive face recognition and matching can be realized.
  • the face image to be matched includes a photo of the client visiting the service store and the associated store associated with the visiting service store.
  • the photo of the certificate includes but is not limited to the ID card, passport, driver's license and other documents.
  • the customer's ID photo can be collected by OCR (Optical Character Recognition) technology after scanning or photographing the customer's ID, or the ID information in the customer ID can be obtained by the ID reading device to obtain the ID photo.
  • OCR Optical Character Recognition
  • the customer's personal information can be obtained through the OCR technology or the document reading device and stored in the comprehensive database as the visitor's personal information of the corresponding customer.
  • a face feature point based recognition algorithm may be employed. After collecting the visitor face image, the key features of the face face in the visitor face image, including the facial features position and the face angle, etc., can be extracted, and the key features are analyzed and calculated, and compared with the key features of the face image to be matched. A matching face image to be matched is obtained.
  • a face recognition algorithm that utilizes a neural network for recognition can be employed.
  • a neural network for identifying the visitor face image can be trained.
  • the face image may be extracted as a training sample set for the image acquired by the image acquisition device, and the certificate image of the corresponding client may be collected as a training verification set, and the neural network is trained through the training sample set and the training verification set.
  • the recognition rate of the neural network is greater than the preset recognition rate threshold.
  • the obtained visitor face image is input into the trained neural network for recognition, and the matched face image to be matched is identified as the matched face image to be matched.
  • Step S306 receiving visitor association information corresponding to the to-be-matched face image that is matched by the visitor face image sent by the integrated server.
  • each of the to-be-matched face images in the integrated database has a mapping relationship with the corresponding visitor association information
  • the integrated server may send the visitor association information corresponding to the to-matched face image matched by the visitor face image to server.
  • matching the visitor face image with the plurality of to-be-matched face images stored in the preset comprehensive database includes: calculating the visitor face image and the plurality of to-be-matched persons stored in the preset comprehensive database The confidence of the face image, the face image to be matched with a confidence greater than the confidence threshold is used as the matched face image to be matched.
  • the recommendation sequence may be generated according to the visitor association information.
  • Visitor-related information includes visitor personal information and visitor business information, including but not limited to the visitor's age, gender, address, historical business, and historical business store.
  • the recommendation order may be generated by combining the visitor association information, and the visit probability of the corresponding customer of the plurality of face images to be matched may be calculated in combination with the big data, and the recommendation order is generated according to the visit probability.
  • the preferred recommended visitor association information is received in the recommended order.
  • the probability of the visit of the customer in the store in the B area will be small, and the location of the business store corresponding to the other address or history belongs to the A area.
  • the customer is even less recommended for the customer.
  • the ages of users in different industry stores are larger, and the age distribution of customers in each industry store can be counted.
  • the probability of visiting customers who exceed the age distribution will be smaller.
  • customers under the age of 18 will have a lower probability of visiting in a securities store.
  • the customer's recommendation order can be determined by combining the confidence and the visiting probability, and the customer with high confidence and the probability of visiting is given priority recommendation.
  • Step S308 the visitor association information is sent to the service terminal of the visiting service store for display, so that the receptionist who visits the service store provides the service according to the visitor associated information.
  • the service terminal refers to a terminal for accessing a service in a service store, including but not limited to a mobile terminal, such as a mobile phone, a tablet or a smart wearable device, or an intelligent information inquiry machine.
  • the receptionist visiting the service store can greet the visitor according to the personal information of the visitor displayed by the service terminal, and the receptionist visiting the service store can also recommend the visitor according to the personal information and the visitor business information displayed by the service terminal.
  • the customer service information displayed by the service terminal indicates that the visitor has processed the bank account for the child within a preset time, and the receptionist can recommend child insurance to the visitor.
  • the critical illness insurance can be recommended to the visitor.
  • the comprehensive server may send the visitor face image and the visiting service store and the store by acquiring the visitor face image of the visitor when the visitor enters the store and transmitting the visitor face image to the integrated server.
  • the image of the face to be matched corresponding to the client of the associated store having the associated relationship is matched.
  • the visitor association information corresponding to the matched face image to be matched is sent to the service terminal for display, so that the receptionist visiting the service store can provide timely service according to the visitor association information. Since the visitor association information includes the business information of the user under multiple stores, this can reduce the difficulty for the salesperson to provide business analysis or suggestion to the customer, and make the business service provided by the customer more precise, thereby improving the efficiency of the service delivery mode.
  • a service providing apparatus 400 comprising: a visitor biometric information receiving module 402, configured to receive visitor biometric information of a visitor, and the visitor is a visitor to the visiting service store
  • the visitor biometric information matching module 404 is configured to send the visitor biometric information to the integrated server, so that the integrated server matches the visitor biometric information with the plurality of to-be-matched biometric information stored in the preset comprehensive database, and the biometric information to be matched is Visiting the service store and the biometric information of the customer of the associated store associated with the visiting service store;
  • the visitor association information receiving module 406 is configured to receive the visitor association information sent by the integrated server, and the visitor association information is matched with the visitor biometric information.
  • the matching biometric information is corresponding;
  • the visitor association information sending module 408 is configured to send the visitor association information to the service terminal of the visiting service store for display, so that the receptionist visiting the service store provides the service according to the visitor association information.
  • the visitor association information includes guest service information
  • the apparatus further includes: a service recommendation information generating module 410, configured to generate according to the visitor service information.
  • Business recommendation information is sent to the service terminal of the visiting service store for display.
  • another service providing apparatus 600 is provided.
  • the visitor association information includes guest personal information
  • the apparatus further includes: a voice service information generating module 412, configured to generate, according to the visitor personal information.
  • Voice service information the voice service information is sent to the service terminal of the visiting service store for playing.
  • the visitor biometric information matching module is further configured to send the visitor biometric information to the integrated server, so that the integrated server calculates the visitor biometric information according to the plurality of biometric information to be matched stored in the preset integrated database.
  • the similarity of the information to each biometric information to be matched, and the biometric information to be matched with similar confidence greater than the pre-set reliability threshold is used as the biometric information to be matched that matches the visitor biometric information.
  • the visitor biometric information includes a face image of the visitor; the biometric information to be matched includes a photo of the visitor to the service store and the customer of the associated store associated with the visited service store.
  • Each of the above-described service providing devices may be implemented in whole or in part by software, hardware, and combinations thereof.
  • Each of the above modules may be embedded in or independent of the processor in the computer device, or may be stored in a memory in the computer device in a software form, so that the processor invokes the operations corresponding to the above modules.
  • the above service providing apparatus may be embodied in the form of a computer readable instruction which may be run on a computer device as shown in FIG.
  • FIG. 7 it is a schematic diagram of the internal structure of a computer device in one embodiment.
  • a computer device comprising a memory and one or more processors having stored therein computer readable instructions, the computer readable instructions being executed by the processor such that the one or more processors perform the step of: receiving a visitor's visitor creature Information, the visitor is a visitor visiting the service store; the visitor biometric information is sent to the integrated server, so that the integrated server matches the visitor biometric information with the plurality of to-be-matched biometric information stored in the preset comprehensive database, and the biometric information to be matched is Visiting the service store and the biometric information of the customer of the associated store associated with the visiting service store; receiving the visitor associated information sent by the integrated server, the visitor associated information corresponding to the biometric information to be matched that matches the visitor biometric information; The visitor association information is sent to the service terminal of the visiting service store for display, so that the receptionist visiting the service store provides the service according to the visitor associated information.
  • the visitor association information includes guest service information
  • the processor executes the computer readable instructions, after the step of receiving the visitor association information sent by the integrated server, the method further includes performing the following steps: according to the visitor service The information generation business recommendation information; and the service recommendation information is sent to the service terminal of the visiting service store for display.
  • the visitor association information includes guest personal information
  • the processor executes the computer readable instructions, after the step of receiving the visitor association information sent by the integrated server, the method further includes performing the following steps: The information generates voice service information; and the voice service information is sent to the service terminal of the visiting service store for playing.
  • the executed visitor biometric information is sent to the integrated server, so that the integrated server compares the visitor biometric information with the plurality of to-be-matched creatures stored in the preset comprehensive database.
  • the step of matching the information includes the following steps: sending the visitor biometric information to the integrated server, so that the integrated server calculates the visitor biometric information and each of the waiting biometric information according to the plurality of biometric information to be matched stored in the preset comprehensive database. The similarity confidence of the biometric information is matched, and the biometric information to be matched whose similarity is greater than the pre-set reliability threshold is used as the biometric information to be matched that matches the visitor biometric information.
  • the visitor biometric information includes a face image of the visitor; the biometric information to be matched includes a photo of the visitor to the service store and the customer of the associated store associated with the visited service store.
  • the foregoing computer device can be used as a server, including but not limited to a stand-alone physical server, or a server cluster composed of multiple physical servers, and the computer device can also be used as a terminal, including but not limited to a mobile phone. , tablet or wearable device.
  • the computer device includes a processor, a non-volatile storage medium, an internal memory, and a network interface connected by a system bus.
  • the processor of the computer device is used to provide computing and control capabilities to support the operation of the entire computer device.
  • a non-volatile storage medium of a computer device stores an operating system, a database, and computer readable instructions.
  • the database stores data related to a service providing method provided by the above various embodiments, for example, visitor biometric information and visitor associated information may be stored.
  • the computer readable instructions are executable by a processor for implementing a service providing method provided by the various embodiments above.
  • the non-volatile storage medium can be a non-transitory computer readable storage medium.
  • the internal memory in the computer device provides a cached operating environment for operating systems, databases, and computer readable instructions in a non-volatile storage medium.
  • the network interface may be an Ethernet card or a wireless network card or the like for communicating with an external terminal or server.
  • FIG. 7 is only a block diagram of a part of the structure related to the solution of the present application, and does not constitute a limitation of the computer device to which the solution of the present application is applied.
  • the computer device may include more or fewer components than those shown in the figures, or some components may be combined, or have different component arrangements.
  • the computer device in the figure may also include a display screen or the like.
  • One or more non-transitory computer readable storage mediums storing computer readable instructions, when executed by one or more processors, cause one or more processors to perform the steps of: receiving visitors of a visitor Biometric information, the visitor is a visitor visiting the service store; the visitor biometric information is sent to the integrated server, so that the integrated server matches the visitor biometric information with the plurality of to-be-matched biometric information stored in the preset comprehensive database, and the biometric information to be matched Biometric information for visiting a service store and a customer of an associated store associated with the visited service store; receiving visitor association information sent by the integrated server, the visitor associated information corresponding to the biometric information to be matched that matches the visitor biometric information; The visitor association information is sent to the service terminal of the visiting service store for display, so that the receptionist visiting the service store provides the service according to the visitor associated information.
  • the visitor association information includes guest service information, and when the computer readable instructions are executed by the processor, after the step of receiving the visitor association information sent by the integrated server, further comprising performing the following steps:
  • the business information generates business recommendation information; and sends the business recommendation information to the service terminal of the visiting service store for display.
  • the visitor association information includes guest personal information, and when the computer readable instructions are executed by the processor, after the step of receiving the visitor association information sent by the integrated server, further comprising performing the following steps:
  • the personal information generates voice service information; and the voice service information is sent to the service terminal of the visiting service store for playing.
  • the executed visitor biometric information is sent to the integrated server, so that the integrated server matches the visitor biometric information with the plurality of to be stored in the preset integrated database.
  • the step of matching the biometric information includes the following steps: sending the visitor biometric information to the integrated server, so that the integrated server calculates the visitor biometric information and each of the visitor biometric information according to the plurality of biometric information to be matched stored in the preset comprehensive database.
  • the similarity confidence of the biometric information to be matched, and the biometric information to be matched whose similarity is greater than the pre-set reliability threshold is used as the biometric information to be matched that matches the visitor biometric information.
  • the visitor biometric information includes a face image of the visitor; the biometric information to be matched includes a photo of the visitor to the service store and the customer of the associated store associated with the visited service store.
  • Non-volatile memory can include read only memory (ROM), programmable ROM (PROM), electrically programmable ROM (EPROM), electrically erasable programmable ROM (EEPROM), or flash memory.
  • Volatile memory can include random access memory (RAM) or external cache memory.
  • RAM is available in a variety of formats, such as static RAM (SRAM), dynamic RAM (DRAM), synchronous DRAM (SDRAM), double data rate SDRAM (DDRSDRAM), enhanced SDRAM (ESDRAM), synchronization chain.
  • SRAM static RAM
  • DRAM dynamic RAM
  • SDRAM synchronous DRAM
  • DDRSDRAM double data rate SDRAM
  • ESDRAM enhanced SDRAM
  • Synchlink DRAM SLDRAM
  • Memory Bus Radbus
  • RDRAM Direct RAM
  • DRAM Direct Memory Bus Dynamic RAM
  • RDRAM Memory Bus Dynamic RAM

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Abstract

一种服务提供方法、装置、存储介质和计算机设备。该方法包括：接收访客的访客生物信息，访客为到访服务门店的访客（S202）；将访客生物信息发送至综合服务器，以使综合服务器将访客生物信息与预设综合数据库中存储的多个待匹配生物信息进行匹配（S204），待匹配生物信息为到访服务门店和与到访服务门店具有关联关系的关联门店的客户的生物信息；接收综合服务器发送的与访客生物信息匹配的待匹配生物信息所对应的访客关联信息（S206）；将访客关联信息发送至到访服务门店的服务终端进行展示，以使到访服务门店的接待员根据访客关联信息提供服务（S208）。该服务提供方法、装置、存储介质和计算机设备提高了服务提供的效率。

Description

服务提供方法、装置、存储介质和计算设备
本申请要求于2017年09月07日提交中国专利局，申请号为2017108013997，申请名称为“服务提供方法、装置、存储介质和计算设备”的中国专利申请的优先权，其全部内容通过引用结合在本申请中。
技术领域
本申请涉及一种服务提供方法、装置、存储介质和计算机设备。
背景技术
综合金融服务集团是指在符合监管要求的前提下，同时为客户提供银行、证券、保险中两种或两种以上金融服务产品的集团。综合金融服务集团旗下可包含多个子公司及事业部，且不同服务门店可提供不同的金融服务。
传统的技术方案中，当客户到访一个服务门店时，客户需要给接待员提供个人信息以进行进一步的业务咨询或办理。然而，由于不同服务门店的客户信息和服务项目是相互独立的，当客户去同一综合金融服务集团的不同服务门店办理业务时，客户需要多次提供个人信息及已经办理过的业务信息等。这样需要耗费很多不必要的时间在提供信息上，导致为客户提供的接待服务不够及时和全面。另外，客户与接待员进行沟通时，容易遗漏关键信息，这会提高接待员为客户提供业务分析或建议的难度，使得为客户提供的业务服务不够精准。因此，传统的服务提供方式效率较低。
发明内容
根据本申请公开的各种实施例，提供一种服务提供方法、装置、存储介质和计算机设备。
一种服务提供方法，包括：接收访客的访客生物信息，所述访客为到访服务门店的访客；将所述访客生物信息发送至综合服务器，以使所述综合服务器将所述访客生物信息与预设综合数据库中存储的多个待匹配生物信息进行匹配，所述待匹配生物信息为所述到访服务门店和与所述到访服务门店具有关联关系的关联门店的客户的生物信息；接收所述综合服务器发送的访客关联信息，所述访客关联信息与所述访客生物信息相匹配的所述待匹配生物信息相对应；及将所述访客关联信息发送至所述到访服务门店的服务终端进行展示，以使所述到访服务门店的接待员根据所述访客关联信息提供服务。
一种服务提供装置，包括：访客生物信息接收模块，用于接收访客的访客生物信息，所述访客为到访服务门店的访客；访客生物信息匹配模块，用于将所述访客生物信息与预设数据库中存储的多个待匹配生物信息进行匹配，所述待匹配生物信息为所述到访服务门店和与所述到访服务门店具有关联关系的关联门店的客户的生物信息；访客关联信息接收 模块，用于接收所述综合服务器发送的访客关联信息，所述访客关联信息与所述访客生物信息相匹配的所述待匹配生物信息相对应；及访客关联信息发送模块，用于将所述访客关联信息发送至所述到访服务门店的服务终端进行展示，以使所述到访服务门店的接待员根据所述访客关联信息提供服务。
一个或多个存储有计算机可读指令的非易失性计算机可读存储介质，计算机可读指令被一个或多个处理器执行时，使得一个或多个处理器执行以下步骤：接收访客的访客生物信息，所述访客为到访服务门店的访客；将所述访客生物信息发送至综合服务器，以使所述综合服务器将所述访客生物信息与预设综合数据库中存储的多个待匹配生物信息进行匹配，所述待匹配生物信息为所述到访服务门店和与所述到访服务门店具有关联关系的关联门店的客户的生物信息；接收所述综合服务器发送的访客关联信息，所述访客关联信息与所述访客生物信息相匹配的所述待匹配生物信息相对应；及将所述访客关联信息发送至所述到访服务门店的服务终端进行展示，以使所述到访服务门店的接待员根据所述访客关联信息提供服务。
一种计算机设备，包括存储器和一个或多个处理器，所述存储器中储存有计算机可读指令，所述计算机可读指令被所述处理器执行时，使得所述一个或多个处理器执行以下步骤：接收访客的访客生物信息，所述访客为到访服务门店的访客；将所述访客生物信息发送至综合服务器，以使所述综合服务器将所述访客生物信息与预设综合数据库中存储的多个待匹配生物信息进行匹配，所述待匹配生物信息为所述到访服务门店和与所述到访服务门店具有关联关系的关联门店的客户的生物信息；接收所述综合服务器发送的访客关联信息，所述访客关联信息与所述访客生物信息相匹配的所述待匹配生物信息相对应；及将所述访客关联信息发送至所述到访服务门店的服务终端进行展示，以使所述到访服务门店的接待员根据所述访客关联信息提供服务。
本申请的一个或多个实施例的细节在下面的附图和描述中提出。本申请的其它特征和优点将从说明书、附图以及权利要求书变得明显。
附图说明
为了更清楚地说明本申请实施例或现有技术中的技术方案，下面将对实施例或现有技术描述中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图仅仅是本申请的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动的前提下，还可以根据这些附图获得其他的附图。
图1为根据一个或多个实施例中服务提供方法的应用环境图。
图2为根据一个或多个实施例中服务提供方法的流程图。
图3为根据另一个或多个实施例中服务提供方法的流程图。
图4为根据一个或多个实施例中服务提供装置的结构框图。
图5为根据另一个或多个实施例中服务提供装置的结构框图。
图6为根据又一个或多个实施例中服务提供装置的结构框图。
图7为根据一个或多个实施例中计算机设备的内部结构图。
具体实施方式
为了使本申请的技术方案及优点更加清楚明白，以下结合附图及实施例，对本申请进行进一步详细说明。应当理解，此处所描述的具体实施例仅仅用以解释本申请，并不用于限定本申请。
本申请实施例所提供的服务提供方法，可应用于如图1所示的应用环境中。参照图1，该应用环境包括门店服务器102、生物信息获取设备104、服务终端106和综合服务器108。门店服务器102和综合服务器108可以是独立的物理服务器，也可以是多个物理服务器构成的服务器集群。生物信息获取设备104可以是图像采集设备、声纹采集设备及指纹采集设备等其中一种或多种的组合。服务终端106可以是手机、平板电脑、个人数字助理或者智能设备，还可以是触摸查询一体机及语音提示器等。门店服务器102与生物信息获取设备104网络连接或有线连接，还与服务终端106网络连接。门店服务器102可与生物信息获取设备104、服务终端106和综合服务器108进行信息传输。比如说，门店服务器102可接收生物信息获取设备104获取到的生物信息，门店服务器102可将生物信息发送至综合服务器108，门店服务器102还可发送信息至服务终端106。
在其中一个实施例中，门店服务器102和综合服务器108可为同一服务器。
在其中一个实施例中，如图2所示，提供了一种服务提供方法，该方法可用于如图1所示的应用环境中的门店服务器102，该方法包括：
步骤S202，接收访客的访客生物信息，访客为到访服务门店的访客。
本实施例中，到访服务门店是指访客所到访的服务门店，包括但不限于线下实体门店。比如说，到访服务门店可为银行、证券及保险等行业的实体门店。访客生物信息是指到访服务门店的访客的生物信息。生物信息是指能够标识每个人的信息，包括但不限于人脸信息、声纹信息及指纹信息等其中一种或多种的组合。人脸信息可由图像采集设备进行采集，图像采集设备可以是照相机和摄像头中的至少一种。声纹信息可根据通过声纹采集设备采集的在到访服务门店所处环境的声音信息，将该声音信息通过声纹识别技术处理而提取得到。指纹信息可通过指纹采集设备进行采集。可以在访客进入到访服务门店前，也可在访客进入到访服务门店后，通过生物信息采集设备采集访客的访客生物信息。可以预设访客检测区域，当访客进入到该访客检测区域之后，对访客进行访客生物信息的采集。比如说，可以预设离生物信息采集设备三米或四米等范围之内的区域作为访客检测区域。
步骤S204，将访客生物信息发送至综合服务器，以使综合服务器将访客生物信息与预设综合数据库中存储的多个待匹配生物信息进行匹配。
本实施例中，综合服务器是指对到访服务门店和与到访服务门店具有关联关系的关联门店下所有客户及相应的业务进行统计的服务器。比如说，一个综合金融服务集团旗下可 包含多个子公司及事业部，不同的公司或是业务部可开设相应的服务门店，不同服务门店可提供相同或不同的金融服务，比如说银行、证券、保险等其中一种或多种，则该综合金融服务集团的服务器可作为综合服务器。关联关系可指根据服务门店集团内部结构所具有的关系，比如同级或上下级关系，则与该服务门店所属于同一集团的门店都可为该服务门店的关联门店。或者还可指服务门店根据需求建立的自定义关系，比如与服务门店签订有用户信息共享协议的关联门店与该服务门店也可具有关联关系。综合数据库是指综合服务器所对应的数据库，综合数据库包含了服务门店和与服务门店具有关联关系的关联门店所属的综合集团下所有客户的生物信息。待匹配生物信息为到访服务门店和与到访服务门店具有关联关系的关联门店的客户的生物信息，相应的，待匹配生物信息也包括但不限于人脸信息、声纹信息及指纹信息等其中一种或多种的组合。
可按照预设的生物信息识别技术将访客生物信息与预设综合数据库中存储的多个待匹配生物信息进行匹配。生物信息识别技术包括但不限于人脸识别技术、声纹识别技术及指纹识别技术等其中一种或多种的组合。将访客生物信息发送至综合服务器，以使综合服务器将访客生物信息根据预设综合数据库中存储的多个待匹配生物信息，按照预设的生物信息识别技术计算访客生物信息与每个待匹配生物信息的相似置信度，并将相似置信度大于预设置信度阈值的待匹配生物信息，作为与访客生物信息匹配的待匹配生物信息。
在其中一个实施例中，访客生物信息包括人脸信息、声纹信息及指纹信息等其中两种以上的组合信息。相应的，待匹配生物信息也包括人脸信息、声纹信息及指纹信息等其中两种以上的组合信息。可将访客生物信息中的生物信息与待匹配生物信息中相应的生物信息进行匹配，按照预设的相似度算法可计算得到两个以上的相似度。可根据两个以上的相似度计算访客生物信息和待匹配生物信息的综合匹配度。比如说可直接将两个以上的相似度的平均值作为综合匹配度。再比如，还可将两个以上的相似度进行加权求和，将每个相似度乘以相应的匹配权值之后相加得到的值作为综合匹配度。匹配权值可按照生物信息的可信度进行预先设定。比如指纹信息的可信度大于人脸信息，则可将指纹信息相应的匹配权值预设为大于人脸信息相应的匹配权值。可将与访客生物信息的综合匹配度最高的，待匹配生物信息所对应的客户作为匹配的客户。
步骤S206，接收综合服务器发送的访客关联信息。
本实施例中，访客关联信息是指与访客相关联的信息，与访客生物信息相匹配的待匹配生物信息相对应。比如说，访客的访客个人信息和访客业务信息。访客个人信息可为用户首次办理业务时提供的个人信息，包括但不限于姓名、年龄、联系电话及家庭住址等。访客业务信息包括但不限于访客在到访服务门店和与到访服务门店具有关联关系的关联门店下办理的所有业务信息，还可以是在网站上通过网络办理的业务。在综合数据库中，每个待匹配生物信息都映射有与该待匹配生物信息对应的客户的访客关联信息。综合服务器匹配好访客生物信息之后，可接收综合服务器发送的匹配的待匹配生物信息所对应的访客关联信息。
步骤S208，将访客关联信息发送至到访服务门店的服务终端进行展示，以使到访服务门店的接待员根据访客关联信息提供服务。
本实施例中，服务终端是指到访服务门店中用于给访客提供服务的终端，包括但不限于移动终端，比如，手机、平板或智能穿戴设备等，还可以是智能信息查询一体机等。到访服务门店的接待员可根据服务终端所展示的访客个人信息对访客进行打招呼，到访服务门店的接待员还可根据服务终端所展示的个人信息和访客业务信息对访客进行业务推荐。比如，当访客进入到保险行业的门店时，服务终端所展示的客户业务信息显示该访客在预设时间内为孩子办理了银行账户，接待员可向该访客推荐儿童保险。再比如，当展示的访客年龄大于预设年龄时，可以向访客推荐重疾保险。
上述实施例中，通过在访客进入门店时获取到访客的访客生物信息，将该访客生物信息发送至综合服务器之后，综合服务器可将访客生物信息和该到访服务门店及与该到访服务门店有关联关系的关联门店的客户所对应的待匹配生物信息进行匹配。将匹配的客户所对应的访客关联信息发送至服务终端进行展示，使得到访服务门店的接待员可根据访客关联信息提供及时的服务。由于访客关联信息包括该用户在多个门店下的业务信息，这可降低业务员为客户提供业务分析或建议的难度，使得客户提供给的业务服务更加精准，从而提高服务提供方式的效率。
在其中一个实施例中，步骤S204还包括将访客生物信息按照预设的加密方式进行加密后发送至综合服务器，以使综合服务器将访客生物信息与预设综合数据库中存储的多个待匹配生物信息进行匹配。步骤S206还包括接收综合服务器发送的访客关联信息，相应的，访客关联信息也可通过综合服务器按照预设的加密方式加密之后进行发送。
本实施例中，步骤S204中的预设的加密方式可与步骤S206中的预设的加密方式为同一方式或相应的方式。预设的加密方式包括但不限于AES(Advanced Encryption Standard，高级加密标准)等对称加密算法、MD5(Message Digest Algorithm MD5，消息摘要算法第五版)等单向hash算法、PBKDF2(Password-Based Key Derivation Function 2，应用一个伪随机函数以导出密钥)算法等其中一种或多种的组合。本实施例通过将信息加密后进行传输，降低了访客关联信息被泄露的风险。
在其中一个实施例中，服务器与综合服务器可分别存放一对公钥和私钥，用于加密或解密。服务器中可存储综合服务器公钥和服务器私钥，综合服务器中可存储服务器公钥和综合服务器私钥。服务器可通过综合服务器公钥对访客生物信息进行加密后发送至综合服务器，综合服务器可通过综合服务器私钥对加密信息进行解密得到访客生物信息。综合服务器可将与该访客生物信息匹配的客户所对应的访客关联信息通过服务器私钥进行加密，并发送至服务器，服务器可通过服务器私钥对加密信息进行解密得到访客关联信息。
在其中一个实施例中，访客关联信息包括访客业务信息；接收综合服务器发送的访客关联信息，访客关联信息与访客生物信息相匹配的待匹配生物信息相对应之后，还包括：根据访客业务信息生成业务推荐信息；将业务推荐信息发送至到访服务门店的服务终端进 行展示。
本实施例中，业务推荐信息是指根据访客业务信息按照预设的推荐算法，结合到访服务门店本身的业务生成的推荐业务的相关信息。推荐业务包括但不限于存款业务、理财业务、保险业务等其中一种或多种的组合。将业务推荐信息发送至到访服务门店的服务终端进行展示，访客可自行进行查看，或者还可以通过接待员提供相应的介绍及推荐服务。
在其中一个实施例中，访客关联信息包括访客个人信息；接收综合服务器发送的访客关联信息之后，还包括：根据访客个人信息生成语音服务信息；将语音服务信息发送至到访服务门店的服务终端进行播放。
本实施例中，语音服务信息是指为访客提供语音服务的信息，比如说语音迎宾信息等。服务终端可以是智能信息查询一体机，还可以是针对语音服务消息设置的语音播放设备，但不限于此。服务器将生成的语音服务信息发送至该服务终端之后，语音播放器可以根据语音服务信息进行播放。举例来说，可根据访客个人信息生成相应的语音迎宾信息进行播放，比如“XXX先生/女士，您好，欢迎光临！”。XXX代表访客个人信息中的访客姓名，先生/女士可取决于访客个人信息中的访客性别。
在其中一个实施例中，当综合服务器在预设综合数据库中未查找到与访客生物信息相匹配的待匹配生物信息时，说明访客可为新客户，则可将访客在到访服务门店首次办理业务提供的访客生物信息及访客业务信息上传至综合服务器，并存储至综合数据库。
在其中一个实施例中，如图3所示，提供了另一种服务提供方法，该方法包括：
步骤S302，接收访客的访客人脸图像，访客为到访服务门店的访客。
本实施例中，访客人脸图像是到访服务门店的访客的人脸图像。可调用图像采集设备对访客进行拍照或录像。图像采集设备包括但不限于照相机或摄像头。接收该图像采集设备采集到的图像之后，可对采集到的图像进行图像预处理提取到客户人脸图像，比如说对图像进行截图、去噪，平滑等预处理操作。
在其中一个实施例中，还可以通过多个图像采集设备对访客进行不同角度的拍照或录像。当没有检测到大于预设角度的照片时，可通过多张不同角度的照片合成预设角度的照片。比如说，若没有采集到访客正脸照，可通过多张侧脸照按照预设的算法合成正脸照。
步骤S304，将访客人脸图像发送至综合服务器，以使综合服务器将访客人脸图像与预设综合数据库中存储的多个待匹配人脸图像进行匹配。
本实施例中，待匹配人脸图像包括到访服务门店和与到访服务门店具有关联关系的关联门店的客户的人脸图像。待匹配人脸图像可为客户在首次办理业务时提供的人脸图像，也将客户在到访服务门店和与到访服务门店具有关联关系的关联门店办理业务时，相应门店的图像采集设备所采集到的人脸图像。可通过人脸识别技术将访客人脸图像与预设综合数据库中存储的多个待匹配人脸图像进行匹配。人脸识别技术包括但不限于基于人脸特征点的识别算法、基于整幅人脸图像的识别算法、基于模板的识别算法、利用神经网络进行识别的算法等。将访客人脸图像与预设综合数据库中存储的多个待匹配人脸图像进行匹配 之后，还可将采集到的访客人脸图像中，与匹配的待匹配人脸图像的相似度小于预设相似度阈值的访客人脸图像，作为该访客的待匹配人脸图像存入综合数据库。本实施例可累积客户多角度的人脸图像，实现更全面的人脸识别及匹配。
在其中一个实施例中，待匹配人脸图像包括到访服务门店和与到访服务门店具有关联关系的关联门店的客户的证件照。证件照包括但不限于身份证、护照、驾驶证等证件的证件照。可在扫描或拍摄客户的证件后通过OCR(Optical Character Recognition，光学字符识别)技术采集客户的证件照，也可以通过证件读取设备提取客户证件中的芯片信息从而获取到证件照。可通过OCR技术或证件读取设备获取客户的个人信息，并存储至综合数据库作为相应客户的访客个人信息。
在其中一个实施例中，可采用基于人脸特征点的识别算法。采集到访客人脸图像之后，可提取访客人脸图像中人脸面部的关键特征，包括五官位置、脸型角度等，对关键特征进行分析计算，与待匹配人脸图像的关键特征进行比对，得到匹配的待匹配人脸图像。
在其中一个实施例中，可采用利用神经网络进行识别的人脸识别算法。在将访客人脸图像与待匹配人脸图像之前，可训练用于识别访客人脸图像的神经网络。初始化神经网络之后，可以针对图像采集设备获取的图像提取人脸图像作为训练样本集，还可以将采集相应客户的证件照作为训练验证集，通过训练样本集和训练验证集对神经网络进行训练，直到神经网络的识别率大于预设识别率阈值。将获取到的访客人脸图像输入训练好的神经网络进行识别，将识别匹配到的待匹配人脸图像作为匹配的待匹配人脸图像。
步骤S306，接收综合服务器发送的与访客人脸图像匹配的待匹配人脸图像所对应的访客关联信息。
本实施例中，综合数据库中每个待匹配人脸图像都与相应的访客关联信息具有映射关系，综合服务器可将于访客人脸图像匹配的待匹配人脸图像所对应的访客关联信息发送至服务器。
在其中一个实施例中，将访客人脸图像与预设综合数据库中存储的多个待匹配人脸图像进行匹配，包括：计算访客人脸图像与预设综合数据库中存储的多个待匹配人脸图像的置信度，将置信度大于置信度阈值的待匹配人脸图像作为匹配的待匹配人脸图像。当检测到存在多个待匹配人脸图像所对应的置信度大于置信度阈值时，则存在多个匹配的待匹配人脸图像时，可根据访客关联信息生成推荐顺序。访客关联信息包括访客个人信息和访客业务信息，包括但不限于访客的年龄、性别、地址、历史办理业务及历史办理业务门店等。可结合访客关联信息生成推荐顺序，还可以结合大数据计算多个待匹配人脸图像的所对应的客户的到访概率，根据到访概率生成推荐顺序。按照推荐顺序接收优先推荐的访客关联信息。
举例来说，客户的地址或历史办理业务门店的所在地属于A地区，则该客户在B地区的门店的到访概率就会较小，则相对其他地址或历史办理业务门店的所在地属于A地区的客户来说就更不推荐该客户。再比如，针对综合金融服务集团来说，不同行业门店的用 户年龄跨度较大，可统计每个行业门店的客户年龄分布，则超出年龄分布的客户的到访概率就会更小。比如说未满十八岁的客户在证券门店的到访概率就会较小。可结合置信度和到访概率确定客户的推荐顺序，将置信度和到访概率大的客户进行优先推荐。
步骤S308，将访客关联信息发送至到访服务门店的服务终端进行展示，以使服到访服务门店的接待员根据访客关联信息提供服务。
本实施例中，服务终端是指到访服务门店中用于给访客提供服务的终端，包括但不限于移动终端，比如，手机、平板或智能穿戴设备等，还可以是智能信息查询一体机等。到访服务门店的接待员可根据服务终端所展示的访客个人信息对访客进行打招呼，到访服务门店的接待员还可根据服务终端所展示的个人信息和访客业务信息对访客进行业务推荐。比如，当访客进入到保险行业的门店时，服务终端所展示的客户业务信息显示该访客在预设时间内为孩子办理了银行账户，接待员可向该访客推荐儿童保险。再比如，当展示的访客年龄大于预设年龄时，可以向访客推荐重疾保险。
上述实施例中，通过在访客进入门店时获取到访客的访客人脸图像，将该访客人脸图像发送至综合服务器之后，综合服务器可将访客人脸图像和该到访服务门店及与该门店有关联关系的关联门店的客户所对应的待匹配人脸图像进行匹配。将匹配的待匹配人脸图像所对应的访客关联信息发送至服务终端进行展示，使得到访服务门店的接待员可根据访客关联信息提供及时的服务。由于访客关联信息包括该用户在多个门店下的业务信息，这可降低业务员为客户提供业务分析或建议的难度，使得客户提供给的业务服务更加精准，从而提高服务提供方式的效率。
应该理解的是，虽然图2-3的流程图中的各个步骤按照箭头的指示依次显示，但是这些步骤并不是必然按照箭头指示的顺序依次执行。除非本文中有明确的说明，这些步骤的执行并没有严格的顺序限制，这些步骤可以以其它的顺序执行。而且，图2-3中的至少一部分步骤可以包括多个子步骤或者多个阶段，这些子步骤或者阶段并不必然是在同一时刻执行完成，而是可以在不同的时刻执行，这些子步骤或者阶段的执行顺序也不必然是依次进行，而是可以与其它步骤或者其它步骤的子步骤或者阶段的至少一部分轮流或者交替地执行。
在其中一个实施例中，如图4所示，提供了一种服务提供装置400，该装置包括：访客生物信息接收模块402，用于接收访客的访客生物信息，访客为到访服务门店的访客；访客生物信息匹配模块404，用于将访客生物信息发送至综合服务器，以使综合服务器将访客生物信息与预设综合数据库中存储的多个待匹配生物信息进行匹配，待匹配生物信息为到访服务门店和与到访服务门店具有关联关系的关联门店的客户的生物信息；访客关联信息接收模块406，用于接收综合服务器发送的访客关联信息，访客关联信息与访客生物信息相匹配的待匹配生物信息相对应；访客关联信息发送模块408，用于将访客关联信息发送至到访服务门店的服务终端进行展示，以使到访服务门店的接待员根据访客关联信息提供服务。
在其中一个实施例中，如图5所示，提供了另一种服务提供装置500，访客关联信息包括访客业务信息，该装置还包括：业务推荐信息生成模块410，用于根据访客业务信息生成业务推荐信息；将业务推荐信息发送至到访服务门店的服务终端进行展示。
在其中一个实施例中，如图6所示，提供了又一种服务提供装置600，访客关联信息包括访客个人信息，该装置还包括：语音服务信息生成模块412，用于根据访客个人信息生成语音服务信息；将语音服务信息发送至到访服务门店的服务终端进行播放。
在其中一个实施例中，访客生物信息匹配模块还用于将访客生物信息发送至综合服务器，以使综合服务器将访客生物信息根据预设综合数据库中存储的多个待匹配生物信息，计算访客生物信息与每个待匹配生物信息的相似置信度，并将相似置信度大于预设置信度阈值的待匹配生物信息，作为与访客生物信息匹配的待匹配生物信息。
在其中一个实施例中，访客生物信息包括访客的人脸图像；待匹配生物信息包括到访服务门店和与到访服务门店具有关联关系的关联门店的客户的证件照。
关于服务提供装置的具体限定可以参见上文中对于服务提供方法的限定，在此不再赘述。上述服务提供装置中的各个模块可全部或部分通过软件、硬件及其组合来实现。上述各模块可以硬件形式内嵌于或独立于计算机设备中的处理器中，也可以以软件形式存储于计算机设备中的存储器中，以便于处理器调用执行以上各个模块对应的操作。
上述服务提供装置可以实现为一种计算机可读指令的形式，计算机可读指令可以在如图7所示的计算机设备上运行。
如图7所示，为一个实施例中计算机设备的内部结构示意图。一种计算机设备，包括存储器和一个或多个处理器，存储器中储存有计算机可读指令，计算机可读指令被处理器执行时，使得一个或多个处理器执行以下步骤：接收访客的访客生物信息，访客为到访服务门店的访客；将访客生物信息发送至综合服务器，以使综合服务器将访客生物信息与预设综合数据库中存储的多个待匹配生物信息进行匹配，待匹配生物信息为到访服务门店和与到访服务门店具有关联关系的关联门店的客户的生物信息；接收综合服务器发送的访客关联信息，访客关联信息与访客生物信息相匹配的待匹配生物信息相对应；及将访客关联信息发送至到访服务门店的服务终端进行展示，以使到访服务门店的接待员根据访客关联信息提供服务。
在其中一个实施例中，访客关联信息包括访客业务信息，上述处理器执行计算机可读指令时，在所执行的接收综合服务器发送的访客关联信息的步骤之后，还包括执行以下步骤：根据访客业务信息生成业务推荐信息；及将业务推荐信息发送至到访服务门店的服务终端进行展示。
在其中一个实施例中，访客关联信息包括访客个人信息，上述处理器执行计算机可读指令时，在所执行的接收综合服务器发送的访客关联信息的步骤之后，还包括执行以下步骤：根据访客个人信息生成语音服务信息；及将语音服务信息发送至到访服务门店的服务终端进行播放。
在其中一个实施例中，上述处理器执行计算机可读指令时，所执行的将访客生物信息发送至综合服务器，以使综合服务器将访客生物信息与预设综合数据库中存储的多个待匹配生物信息进行匹配的步骤，包括以下步骤：将访客生物信息发送至综合服务器，以使综合服务器将访客生物信息根据预设综合数据库中存储的多个待匹配生物信息，计算访客生物信息与每个待匹配生物信息的相似置信度，并将相似置信度大于预设置信度阈值的待匹配生物信息，作为与访客生物信息匹配的待匹配生物信息。
在其中一个实施例中，访客生物信息包括访客的人脸图像；待匹配生物信息包括到访服务门店和与到访服务门店具有关联关系的关联门店的客户的证件照。
在其中一个实施例中，上述的计算机设备可用作服务器，包括但不限于独立的物理服务器，或者是多个物理服务器构成的服务器集群，该计算机设备还可用作终端，包括但不限于手机、平板电脑或穿戴式设备。如图7所示，该计算机设备包括通过系统总线连接的处理器、非易失性存储介质、内存储器和网络接口。
该计算机设备的处理器用于提供计算和控制能力，支撑整个计算机设备的运行。计算机设备的非易失性存储介质存储有操作系统、数据库和计算机可读指令。该数据库中存储有用于实现以上各个实施例所提供的一种服务提供方法相关的数据，比如可存储有访客生物信息及访客关联信息。该计算机可读指令可被处理器所执行，以用于实现以上各个实施例所提供的一种服务提供方法。该非易失性存储介质可以是非易失性计算机可读存储介质。计算机设备中的内存储器为非易失性存储介质中的操作系统、数据库和计算机可读指令提供高速缓存的运行环境。网络接口可以是以太网卡或无线网卡等，用于与外部的终端或服务器进行通信。
本领域技术人员可以理解，图7中示出的计算机设备的结构，仅仅是与本申请方案相关的部分结构的框图，并不构成对本申请方案所应用于其上的计算机设备的限定，具体的计算机设备可以包括比图中所示更多或更少的部件，或者组合某些部件，或者具有不同的部件布置。比如，该图中的计算机设备还可包括显示屏等。
一个或多个存储有计算机可读指令的非易失性计算机可读存储介质，计算机可读指令被一个或多个处理器执行时，使得一个或多个处理器执行以下步骤：接收访客的访客生物信息，访客为到访服务门店的访客；将访客生物信息发送至综合服务器，以使综合服务器将访客生物信息与预设综合数据库中存储的多个待匹配生物信息进行匹配，待匹配生物信息为到访服务门店和与到访服务门店具有关联关系的关联门店的客户的生物信息；接收综合服务器发送的访客关联信息，访客关联信息与访客生物信息相匹配的待匹配生物信息相对应；及将访客关联信息发送至到访服务门店的服务终端进行展示，以使到访服务门店的接待员根据访客关联信息提供服务。
在其中一个实施例中，访客关联信息包括访客业务信息，该计算机可读指令被处理器执行时，在所执行的接收综合服务器发送的访客关联信息的步骤之后，还包括执行以下步骤：根据访客业务信息生成业务推荐信息；及将业务推荐信息发送至到访服务门店的服务 终端进行展示。
在其中一个实施例中，访客关联信息包括访客个人信息，该计算机可读指令被处理器执行时，在所执行的接收综合服务器发送的访客关联信息的步骤之后，还包括执行以下步骤：根据访客个人信息生成语音服务信息；及将语音服务信息发送至到访服务门店的服务终端进行播放。
在其中一个实施例中，该计算机可读指令被处理器执行时，所执行的将访客生物信息发送至综合服务器，以使综合服务器将访客生物信息与预设综合数据库中存储的多个待匹配生物信息进行匹配的步骤，包括以下步骤：将访客生物信息发送至综合服务器，以使综合服务器将访客生物信息根据预设综合数据库中存储的多个待匹配生物信息，计算访客生物信息与每个待匹配生物信息的相似置信度，并将相似置信度大于预设置信度阈值的待匹配生物信息，作为与访客生物信息匹配的待匹配生物信息。
在其中一个实施例中，访客生物信息包括访客的人脸图像；待匹配生物信息包括到访服务门店和与到访服务门店具有关联关系的关联门店的客户的证件照。
本领域普通技术人员可以理解实现上述实施例方法中的全部或部分流程，是可以通过计算机可读指令来指令相关的硬件来完成，所述的计算机可读指令可存储于一非易失性计算机可读取存储介质中，该计算机可读指令在执行时，可包括如上述各方法的实施例的流程。其中，本申请所提供的各实施例中所使用的对存储器、存储、数据库或其它介质的任何引用，均可包括非易失性和/或易失性存储器。非易失性存储器可包括只读存储器(ROM)、可编程ROM(PROM)、电可编程ROM(EPROM)、电可擦除可编程ROM(EEPROM)或闪存。易失性存储器可包括随机存取存储器(RAM)或者外部高速缓冲存储器。作为说明而非局限，RAM以多种形式可得，诸如静态RAM(SRAM)、动态RAM(DRAM)、同步DRAM(SDRAM)、双数据率SDRAM(DDRSDRAM)、增强型SDRAM(ESDRAM)、同步链路(Synchlink)DRAM(SLDRAM)、存储器总线(Rambus)直接RAM(RDRAM)、直接存储器总线动态RAM(DRDRAM)、以及存储器总线动态RAM(RDRAM)等。
以上所述实施例的各技术特征可以进行任意的组合，为使描述简洁，未对上述实施例中的各个技术特征所有可能的组合都进行描述，然而，只要这些技术特征的组合不存在矛盾，都应当认为是本说明书记载的范围。
以上所述实施例仅表达了本申请的几种实施方式，其描述较为具体和详细，但并不能因此而理解为对发明专利范围的限制。应当指出的是，对于本领域的普通技术人员来说，在不脱离本申请构思的前提下，还可以做出若干变形和改进，这些都属于本申请的保护范围。因此，本申请专利的保护范围应以所附权利要求为准。

Claims (20)

  1. 一种服务提供方法，包括：
    接收访客的访客生物信息，所述访客为到访服务门店的访客；
    将所述访客生物信息发送至综合服务器，以使所述综合服务器将所述访客生物信息与预设综合数据库中存储的多个待匹配生物信息进行匹配，所述待匹配生物信息为所述到访服务门店和与所述到访服务门店具有关联关系的关联门店的客户的生物信息；
    接收所述综合服务器发送的访客关联信息，所述访客关联信息与所述访客生物信息相匹配的所述待匹配生物信息相对应；及
    将所述访客关联信息发送至所述到访服务门店的服务终端进行展示，以使所述到访服务门店的接待员根据所述访客关联信息提供服务。
  2. 根据权利要求1所述的方法，其特征在于，所述访客关联信息包括访客业务信息；
    在所述接收所述综合服务器发送的访客关联信息之后，还包括：
    根据所述访客业务信息生成业务推荐信息；及
    将所述业务推荐信息发送至所述到访服务门店的服务终端进行展示。
  3. 根据权利要求1所述的方法，其特征在于，所述访客关联信息包括访客个人信息；
    在所述接收所述综合服务器发送的访客关联信息之后，还包括：
    根据所述访客个人信息生成语音服务信息；及
    将所述语音服务信息发送至所述到访服务门店的服务终端进行播放。
  4. 根据权利要求1所述的方法，其特征在于，所述将所述访客生物信息发送至综合服务器，以使所述综合服务器将所述访客生物信息与预设综合数据库中存储的多个待匹配生物信息进行匹配，包括：
    将所述访客生物信息发送至综合服务器，以使所述综合服务器将所述访客生物信息根据所述预设综合数据库中存储的多个待匹配生物信息，计算所述访客生物信息与每个待匹配生物信息的相似置信度，并将所述相似置信度大于预设置信度阈值的待匹配生物信息，作为与所述访客生物信息匹配的待匹配生物信息。
  5. 根据权利要求1所述的方法，其特征在于，所述访客生物信息包括所述访客的人脸图像；及
    所述待匹配生物信息包括所述到访服务门店和与所述到访服务门店具有关联关系的关联门店的客户的证件照。
  6. 一种服务提供装置，包括：
    访客生物信息接收模块，用于接收访客的访客生物信息，所述访客为到访服务门店的访客；
    访客生物信息匹配模块，用于将所述访客生物信息发送至综合服务器，以使所述综合服务器将所述访客生物信息与预设综合数据库中存储的多个待匹配生物信息进行匹配，所述待匹配生物信息为所述到访服务门店和与所述到访服务门店具有关联关系的关联门店 的客户的生物信息；
    访客关联信息接收模块，用于接收所述综合服务器发送的访客关联信息，所述访客关联信息与所述访客生物信息相匹配的所述待匹配生物信息相对应；及
    访客关联信息发送模块，用于将所述访客关联信息发送至所述到访服务门店的服务终端进行展示，以使所述到访服务门店的接待员根据所述访客关联信息提供服务。
  7. 根据权利要求6所述的装置，其特征在于，所述访客关联信息包括访客业务信息，所述装置还包括：
    业务推荐信息生成模块，用于根据所述访客业务信息生成业务推荐信息；将所述业务推荐信息发送至所述到访服务门店的服务终端进行展示。
  8. 根据权利要求6所述的装置，其特征在于，所述访客关联信息包括访客个人信息，所述装置还包括：
    语音服务信息生成模块，用于根据所述访客个人信息生成语音服务信息；将所述语音服务信息发送至所述到访服务门店的服务终端进行播放。
  9. 根据权利要求6所述的装置，其特征在于，所述访客生物信息匹配模块还用于将所述访客生物信息发送至综合服务器，以使所述综合服务器将所述访客生物信息根据所述预设综合数据库中存储的多个待匹配生物信息，计算所述访客生物信息与每个待匹配生物信息的相似置信度，并将所述相似置信度大于预设置信度阈值的待匹配生物信息，作为与所述访客生物信息匹配的待匹配生物信息。
  10. 根据权利要求6所述的装置，其特征在于，所述访客生物信息包括所述访客的人脸图像；及
    所述待匹配生物信息包括所述到访服务门店和与所述到访服务门店具有关联关系的关联门店的客户的证件照。
  11. 一个或多个存储有计算机可读指令的非易失性计算机可读存储介质，所述计算机可读指令被一个或多个处理器执行时，使得所述一个或多个处理器执行以下步骤：
    接收访客的访客生物信息，所述访客为到访服务门店的访客；
    将所述访客生物信息发送至综合服务器，以使所述综合服务器将所述访客生物信息与预设综合数据库中存储的多个待匹配生物信息进行匹配，所述待匹配生物信息为所述到访服务门店和与所述到访服务门店具有关联关系的关联门店的客户的生物信息；
    接收所述综合服务器发送的访客关联信息，所述访客关联信息与所述访客生物信息相匹配的所述待匹配生物信息相对应；及
    将所述访客关联信息发送至所述到访服务门店的服务终端进行展示，以使所述到访服务门店的接待员根据所述访客关联信息提供服务。
  12. 根据权利要求11所述的存储介质，其特征在于，所述访客关联信息包括访客业务信息；所述计算机可读指令被所述处理器执行时，在所执行的接收所述综合服务器发送的访客关联信息的步骤之后，还包括执行以下步骤：
    根据所述访客业务信息生成业务推荐信息；及
    将所述业务推荐信息发送至所述到访服务门店的服务终端进行展示。
  13. 根据权利要求11所述的存储介质，其特征在于，所述访客关联信息包括访客个人信息；所述计算机可读指令被所述处理器执行时，在所执行的接收所述综合服务器发送的访客关联信息的步骤之后，还包括执行以下步骤：
    根据所述访客个人信息生成语音服务信息；及
    将所述语音服务信息发送至所述到访服务门店的服务终端进行播放。
  14. 根据权利要求11所述的存储介质，其特征在于，所述计算机可读指令被所述处理器执行时，所执行的将所述访客生物信息发送至综合服务器，以使所述综合服务器将所述访客生物信息与预设综合数据库中存储的多个待匹配生物信息进行匹配的步骤，包括以下步骤：
    将所述访客生物信息发送至综合服务器，以使所述综合服务器将所述访客生物信息根据所述预设综合数据库中存储的多个待匹配生物信息，计算所述访客生物信息与每个待匹配生物信息的相似置信度，并将所述相似置信度大于预设置信度阈值的待匹配生物信息，作为与所述访客生物信息匹配的待匹配生物信息。
  15. 根据权利要求11所述的存储介质，其特征在于，所述访客生物信息包括所述访客的人脸图像；及
    所述待匹配生物信息包括所述到访服务门店和与所述到访服务门店具有关联关系的关联门店的客户的证件照。
  16. 一种计算机设备，包括存储器及一个或多个处理器，所述存储器中储存有计算机可读指令，所述计算机可读指令被所述一个或多个处理器执行时，使得所述一个或多个处理器执行以下步骤：
    接收访客的访客生物信息，所述访客为到访服务门店的访客；
    将所述访客生物信息发送至综合服务器，以使所述综合服务器将所述访客生物信息与预设综合数据库中存储的多个待匹配生物信息进行匹配，所述待匹配生物信息为所述到访服务门店和与所述到访服务门店具有关联关系的关联门店的客户的生物信息；
    接收所述综合服务器发送的访客关联信息，所述访客关联信息与所述访客生物信息相匹配的所述待匹配生物信息相对应；及
    将所述访客关联信息发送至所述到访服务门店的服务终端进行展示，以使所述到访服务门店的接待员根据所述访客关联信息提供服务。
  17. 根据权利要求16所述的计算机设备，其特征在于，所述访客关联信息包括访客业务信息；所述处理器执行所述计算机可读指令时，在所执行的接收所述综合服务器发送的访客关联信息的步骤之后，还包括执行以下步骤：
    根据所述访客业务信息生成业务推荐信息；及
    将所述业务推荐信息发送至所述到访服务门店的服务终端进行展示。
  18. 根据权利要求16所述的计算机设备，其特征在于，所述访客关联信息包括访客个人信息；所述处理器执行所述计算机可读指令时，在所执行的接收所述综合服务器发送的访客关联信息的步骤之后，还包括执行以下步骤：
    根据所述访客个人信息生成语音服务信息；及
    将所述语音服务信息发送至所述到访服务门店的服务终端进行播放。
  19. 根据权利要求16所述的计算机设备，其特征在于，所述处理器执行所述计算机可读指令时，所执行的将所述访客生物信息发送至综合服务器，以使所述综合服务器将所述访客生物信息与预设综合数据库中存储的多个待匹配生物信息进行匹配的步骤，包括以下步骤：
    将所述访客生物信息发送至综合服务器，以使所述综合服务器将所述访客生物信息根据所述预设综合数据库中存储的多个待匹配生物信息，计算所述访客生物信息与每个待匹配生物信息的相似置信度，并将所述相似置信度大于预设置信度阈值的待匹配生物信息，作为与所述访客生物信息匹配的待匹配生物信息。
  20. 根据权利要求16所述的计算机设备，其特征在于，所述访客生物信息包括所述访客的人脸图像；及
    所述待匹配生物信息包括所述到访服务门店和与所述到访服务门店具有关联关系的关联门店的客户的证件照。
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