WO2017193291A1 - Procédé et système de traitement de service destinés à être utilisés dans un appareil en libre-service - Google Patents

Procédé et système de traitement de service destinés à être utilisés dans un appareil en libre-service Download PDF

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Publication number
WO2017193291A1
WO2017193291A1 PCT/CN2016/081592 CN2016081592W WO2017193291A1 WO 2017193291 A1 WO2017193291 A1 WO 2017193291A1 CN 2016081592 W CN2016081592 W CN 2016081592W WO 2017193291 A1 WO2017193291 A1 WO 2017193291A1
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WO
WIPO (PCT)
Prior art keywords
card
service
self
current
information
Prior art date
Application number
PCT/CN2016/081592
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English (en)
Chinese (zh)
Inventor
谢卫平
谢兴锋
王庆华
王光华
李炜明
尹志国
Original Assignee
深圳怡化电脑股份有限公司
深圳市怡化时代科技有限公司
深圳市怡化金融智能研究院
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 深圳怡化电脑股份有限公司, 深圳市怡化时代科技有限公司, 深圳市怡化金融智能研究院 filed Critical 深圳怡化电脑股份有限公司
Priority to CN201680000413.7A priority Critical patent/CN105993037B/zh
Priority to PCT/CN2016/081592 priority patent/WO2017193291A1/fr
Publication of WO2017193291A1 publication Critical patent/WO2017193291A1/fr

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Classifications

    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20—Automatic teller machines [ATMs]
    • G07F19/209—Monitoring, auditing or diagnose of functioning of ATMs
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20—Automatic teller machines [ATMs]
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20—Automatic teller machines [ATMs]
    • G07F19/203—Dispensing operations within ATMs

Definitions

  • the present invention relates to the field of self-service devices, and in particular, to a service processing method and system for a self-service device.
  • CRS Cash Recycling System
  • CRS Cash Recycling System
  • CRS uses a magnetic card code card or smart card to implement self-service for financial transactions, replacing the work of bank counter personnel; it can withdraw cash, make cash deposits, check account balances, and transfer funds between accounts.
  • Cardholders can use a credit card or savings card at the ATM to process automatic withdrawals, check balances, transfers, cash deposits, and change passwords.
  • An object of the embodiments of the present invention is to provide a service processing method and system for a self-service device, which is to solve the above-mentioned problem that when the user takes the card away from the self-service device and the CRS is still running the account service of the user, It can cause the funds on the user's account to be taken away by other personnel, which brings great risks to the user's financial security.
  • the embodiment of the present invention is implemented in the following manner, and the method for processing a self-service device includes:
  • the key point in the card withdrawal service flow includes sending a banknote instruction to the movement of the self-service device before sending the withdrawal message to the bank server.
  • the banknotes on the self-service device register are sent to at least one of the banknotes before the banknotes and the banknotes of the banknotes;
  • the key points in the card-funding business process include sending the money-transfer messages to the bank server At least one of before and before sending a confirmation transfer instruction to the bank server.
  • the method before the performing the current service process, the method further includes:
  • the current card cycle length refers to the last key point from the successful card reader to the current business process. The length of experience experienced so far;
  • determining whether the current business length is within the second preset time range, and the current business length refers to the experience from the user selecting the current business to the last key point in the current business process.
  • the current card period length is not within the first preset interval or the current service length is not within the second preset interval, the current service process is terminated. And clearing the current business information and account information on the self-service device. [0016] In the service processing method of the self-service device according to the embodiment of the present invention, before the performing the current service process, the method further includes:
  • the method before the clearing the current service information and the account information on the self-service device, the method further includes:
  • Another object of the embodiments of the present invention is to provide a service processing system for a self-service device, including a key point identification module, a bank card detection module, a process execution module, a card information acquisition module, and a card information verification module, where:
  • the key point identification module is configured to customize and identify key points in a card withdrawal/card transfer business process
  • the bank card detecting module is configured to: when the card withdrawal/card transfer business process is executed to a key point, determine whether there is a card in the card reader of the self-service device; if there is no card, control the card The process execution module terminates the current business process, and clears the current service information and account information on the self-service device; if there is a card, controls the card information acquisition module to read the card information;
  • the card information verification module is configured to determine whether the card information is consistent with the account information, and if yes, control the process execution module to continue to execute the current business process; if not, control the process execution The module terminates the business process and clears the current business information and account information on the self-service device.
  • the key point in the card withdrawal service flow includes sending a banknote instruction to the movement of the self-service device before sending the withdrawal message to the bank server.
  • the banknotes on the self-service device register are sent to at least one of the banknotes before the banknotes and the banknotes of the banknotes;
  • the key points in the card-funding business process include sending the money-transfer messages to the bank server At least one of before and before sending a confirmation transfer instruction to the bank server.
  • a billing module is further included, which is used to: [0026] determining whether the current card cycle length is within the first preset time range, and the current card cycle length refers to the last key point in the current business process from the successful card insertion of the card reader. The length of the experience that has been experienced so far; [0027] determining whether the current business length is within the second preset time range, the current business length refers to the user selection from the beginning of the business to the current business process The length of the last key point;
  • the counting module is further configured to: [0031] determine whether the gap length of two adjacent key points in the current business process is in the first Within the third preset range, if it is within the third preset range, the process execution module is controlled to continue to execute the business process.
  • the process execution module is controlled to terminate the current business process, and the current service information and account information on the self-service device are cleared.
  • the method further includes:
  • the correcting request module is configured to send a withdrawal request to the bank server according to the current service information and the account information, so that the bank server performs the withdrawal correction according to the withdrawal request.
  • a self-service device processing method and system provided by an embodiment of the present invention has the following beneficial effects:
  • the embodiment of the present invention firstly customizes and identifies key points in the card withdrawal/card transfer business process; then, when the card withdrawal/card transfer business process is executed to a key point, the self-service device is judged to be read. Whether there is a card in the card device; if there is no card, the current business process is terminated, and the current service information and account information on the self-service device are cleared; if there is a card, the card information is read to determine whether the card information is The account information is consistent; if it matches, the current business process is continued; if it does not match, the current business process is terminated, and the current business information and account information on the self-service device are cleared, so that the execution of the business operation can be performed.
  • the bank card is tightly bound, preventing the bank card from being logged out and being taken away by the user.
  • the user is still running on the CRS.
  • the account business may be resumed by other personnel for business operations such as withdrawal or transfer, which ensures the safety of the user's funds.
  • FIG. 1 is a specific implementation flow diagram of a self-service device service processing method according to a first embodiment of the present invention
  • FIG. 2 is a specific implementation flow diagram of a service processing method for a self-service device according to a second embodiment of the present invention
  • FIG. 3 is a schematic structural diagram of a service processing system for a self-service device according to a third embodiment of the present invention.
  • FIG. 4 is a structure of a service processing system for a self-service device according to a fourth embodiment of the present invention; schematic diagram.
  • a service processing method for a self-service device includes:
  • the key points in the card withdrawal service process include: before sending the withdrawal message to the bank server, before sending the banknote instruction to the self-service device movement, the self-service device register At least one of before the banknote is sent to the banknote and before the banknote is opened; the key points in the card transfer business process include before sending the transfer message to the bank server and before sending the confirmation transfer instruction to the bank server At least one of them.
  • the key points in the card withdrawal business process include: before sending the banknote instruction to the movement of the self-service device and before the banknote withdrawal gate, the key point in the card transfer business process Before sending the transfer business to the bank server.
  • step S102 when the card withdrawal/card transfer business process is executed to a key point, it is determined whether there is a card in the card reader of the self-service device; if there is no card, the process proceeds to step S105, if yes, The card proceeds to step S10 3.
  • the key points customized in the business process of card withdrawal in step S101 include sending the money-cutting instruction to the movement of the self-service device and the two key points before the cash-out port, Then, when the business process with the card withdrawal reaches the above two key points, the self-service device automatically detects whether there is a card in the card reader, and if there is a card, proceeds to step S103; if there is no card, then proceeds Step S105.
  • step S103 the card information is read to determine whether the card information matches the account information. If yes, the process proceeds to step S104; if not, the process proceeds to step S105.
  • the self-service device when the user selects a transaction such as a withdrawal or a transfer, temporarily stores the current business information and the account information, so as to facilitate the comparison and verification of the card information when the business process is executed to a key point.
  • the self-service device when the business process is executed to a key point, if the card in the card reader of the self-service device is detected and the card information matches the account information of the temporarily stored service, the self-service device continues to execute. Normal business processes, performing business operations such as withdrawals/transfers.
  • the business process when executed to a key point, it is detected that there is no card or card in the card reader of the self-service device, but the card information does not match the account information of the temporarily stored service, The business operator of this service may not be the cardholder himself, immediately interrupt the current business process, and clear the current business information and account information on the self-service device.
  • the service processing procedure of the self-service device is first customized and identified as a key point in the card withdrawal/card-to-card transfer service process; and then when the card has a withdrawal/card After the transfer business process is executed to a key point, it is determined whether there is a card in the card reader of the self-service device; if there is no card, the business process is terminated, and the current business information and account information on the self-service device are cleared; Card, the card information is read to determine whether the card information is consistent with the account information; if it matches, the current business process is continued; if not, the current business process is terminated, and the self-service device is cleared.
  • FIG. 2 is a flowchart of a specific implementation of a service processing method for a self-service device according to a second embodiment of the present invention.
  • the service processing method of the self-service device includes:
  • step S202 when the card withdrawal/card transfer business process is executed to a key point, it is determined whether there is a card in the card reader of the self-service device; if there is no card, the process proceeds to step S105, if yes, Card, then proceeds to step S20 3;
  • step S203 the card information is read to determine whether the card information is consistent with the account information, if yes, then proceeds to step S204; if not, then proceeds to step S208;
  • step S204 it is determined whether the current card cycle length is within the first preset time range, and the current card cycle length refers to the successful start of the card reader to the current business process. If the current card period is longer than the first preset interval, the process proceeds to step S205;
  • step S205 it is determined whether the current service length is within the second preset time range, and the current service length refers to the last key from the user selecting the current service to the current business process. If the current business is longer than the second preset interval, the process proceeds to step S206; otherwise, the process proceeds to step S208;
  • step S206 it is determined whether the gap length of two adjacent key points in the current service flow is within a third preset inter-turn range, and if the gap length is longer than the third preset inter-turn range If yes, go to step S207, otherwise, go to step S208;
  • the card withdrawal/card transfer business process may include multiple customized key points, and the business process execution will be judged once every key point. Whether there is a card in the card reader and verifying the detected card information. If the verification is passed, the business process is continued. When the last key point is executed, if there is a card in the card reader and the card information is verified, Further verifying whether the length of the card cycle, the length of the service, and/or the length of the key point meets the preset range, and if yes, continue to execute the business process, otherwise, terminate the business process, and Clear This business information and account information on the self-service device.
  • the business process is customized to "before sending the withdrawal message to the bank server" and “before the cash withdrawal gate”, then when the business process is executed to "to the bank” Before the server sends the withdrawal message, it will detect whether there is a card in the card reader and verify the detected card information. If the card verification is passed, continue the normal card withdrawal business process, when the business process is executed " ⁇ , before detecting the banknote door,” again, check if there is a card in the card reader and verify the detected card information.
  • the first preset inter-turn range is 0 ⁇ 10min; the second preset inter-turn range is 0 ⁇ 5min ; and the third preset inter-turn range is 0 ⁇ 2min .
  • the current service information and the account information on the self-service device are also cleared:
  • the current business information and the account information are sent to the bank server for a withdrawal request, so that the bank server performs the withdrawal and correction according to the withdrawal request.
  • the bank server returns a corresponding prompt information to the self-service device after the withdrawal request is successfully performed according to the withdrawal request, and the self-service device records the relevant information of the successful recovery after receiving the prompt information. And automatically clear this business information and account f ⁇ interest.
  • this embodiment further verifies that the card period is long, the length of the service is long, and/or the key point is long after the card verification is passed. Whether the corresponding preset range is exceeded, so that the security of the card withdrawal/transfer can be further improved, and the user's funds are secured.
  • FIG. 3 is a schematic structural diagram of a service processing system of a self-service device according to a third embodiment of the present invention.
  • the system is located in the self-service device according to the embodiment of the present invention, and is used to run FIG. 1 to FIG. 2 The method provided by the embodiment shown. Only the parts related to the present embodiment are shown for convenience of explanation.
  • the service processing system of the self-service device includes a key point identification module 310, a bank card detection module 320, a process execution module 330, a card information acquisition module 340, and card information verification. Module 350, wherein: [0067]
  • the key point identification module 310 is configured to customize and identify key points in the card withdrawal/card transfer business process;
  • the bank card detecting module 320 is configured to: when the card withdrawal/card transfer business process is executed to a key point, determine whether there is a card in the card reader of the self-service device; if there is no card, the control center The process execution module 3 30 terminates the current business process, and clears the current service information and account information on the self-service device; if there is a card, controls the card information acquisition module 340 to read the card information;
  • the card information verification module 350 is configured to determine whether the card information is consistent with the account information, and if yes, control the flow execution module 330 to continue to execute the current business process; if not, control the The process execution module 330 terminates the current business process, and clears the current service information and account information on the self-service device.
  • the key points in the card withdrawal service process include: before sending the withdrawal message to the bank server, sending the banknotes on the self-service device to the self-service device before sending the banknote instruction to the self-service device Providing at least one of before the cash register and before the cash withdrawal gate; the key points in the card transfer business process include before sending the transfer message to the bank server and before sending the confirmation transfer instruction to the bank server at least one.
  • the service processing system of the self-service device further includes a billing module 360, configured to:
  • the meter module 360 is further configured to:
  • the service processing system of the self-service device further includes:
  • the flush request module 370 is configured to send a withdrawal request to the bank server according to the current service information and the account information, so that the bank server performs the withdrawal correction according to the withdrawal request.
  • the service processing system of the self-service device provided by the embodiment can also closely bind the execution of the service operation with the bank card, and prevent the bank card from being withdrawn after being taken away by the user, and the CRS is still running.
  • the user's account business may be resumed by other personnel for business operations such as withdrawal or transfer, which ensures the security of the user's funds.
  • FIG. 4 is a schematic structural diagram of a service processing system for a self-service device according to a fourth embodiment of the present invention.
  • the system is located in the self-service device according to the embodiment of the present invention, and is used to run the operations shown in FIG. 1 to FIG. The method provided by the examples. Only the parts related to the present embodiment are shown for convenience of explanation.
  • the service processing system of the self-service device includes:
  • processor 410 communication interface 420, memory
  • bus 440 (memory) 430, bus 440.
  • the processor 410, the communication interface 420, and the memory 430 complete communication with each other through the bus 440.
  • the communication interface 420 is configured to communicate with an external device, such as a personal computer, a server, or the like.
  • the processor 410 is configured to execute the program 432.
  • the program 232 can include program code, the program code including computer operating instructions.
  • the processor 410 may be a central processing unit CPU, or an application specific integrated circuit (ASIC), or one or more integrated circuits configured to implement embodiments of the present invention.
  • CPU central processing unit
  • ASIC application specific integrated circuit
  • the memory 430 is configured to store the program 431.
  • the memory 430 may include a high speed RAM memory, and may also include a non-volatile memory such as at least one disk memory.
  • the program 431 may specifically include a key point identification module 310, a bank card detection module 320, and a flow execution module 33. 0.
  • the card information obtaining module 340 and the card information verifying module 350 wherein:
  • the key point identification module 310 is configured to customize and identify a key point in a card withdrawal/card transfer business process
  • the bank card detecting module 320 is configured to determine whether there is a card in the card reader of the self-service device when the card withdrawal/card transfer business process is executed to a key point; if there is no card, the control center The process execution module 3 30 terminates the current business process, and clears the current service information and account information on the self-service device; if there is a card, controls the card information acquisition module 340 to read the card information;
  • the card information verification module 350 is configured to determine whether the card information is consistent with the account information, and if yes, control the flow execution module 330 to continue to execute the current business process; if not, control the The process execution module 330 terminates the current business process, and clears the current service information and account information on the self-service device.
  • the disclosed systems, devices, and methods may be implemented in other manners.
  • the device embodiments described above are merely illustrative.
  • the division of the modules is only a logical function division, and the actual implementation may have another division manner, for example, multiple modules or components may be combined or Can be integrated into another system, or some features can be ignored, or not executed.
  • the coupling or direct coupling or communication connection shown or discussed may be an indirect coupling or communication connection through some communication interface, device or unit, and may be in electrical, mechanical or other form.
  • modules described as separate components may or may not be physically distributed, and the components displayed as modules may or may not be physical units, that is, may be located in one place, or may be distributed to multiple On the network unit. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of the embodiment.
  • each functional module in each embodiment of the present invention may be integrated into one processing module, or each module may exist physically separately, or two or more units may be integrated into one unit.
  • the function is implemented in the form of a software functional unit and sold or used as a separate product, Stored in a readable storage medium on a self-service terminal.
  • a self-service terminal device e.g., CRS
  • the foregoing storage medium includes: a USB flash drive, a removable hard disk, a read only memory (ROM, a R ead-Only Memory), a random access memory (RAM), a magnetic disk or an optical disk, and the like, which can store program codes. medium.

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  • Business, Economics & Management (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)

Abstract

L'invention se rapporte au domaine des appareils en libre-service, et en particulier à un procédé de traitement de service destiné à être utilisé dans un appareil en libre-service. Le procédé consiste : à spécifier et identifier un point critique dans une procédure de service de retrait d'espèces par carte/transaction par carte (S101); lorsque l'exécution de la procédure de service de retrait d'espèces par carte/transaction par carte atteint le point critique, à déterminer si une carte est présente dans un lecteur de carte d'un appareil en libre-service (S102); si aucune carte n'est présente, à mettre fin à la procédure de service, et à effacer des informations de service et des informations de compte sur l'appareil en libre-service (S105); si une carte est présente, à lire des informations de carte pour déterminer si ces dernières correspondent aux informations de compte (S103); si les informations de carte et les informations de compte correspondent, à poursuivre la procédure de service (S104); et, si les informations de carte et les informations de compte ne correspondent pas, à mettre fin à la procédure de service et à effacer les informations de service et les informations de compte sur l'appareil en libre-service (S105). Le procédé lie étroitement l'exécution de l'opération de service et une carte bancaire, évitant les situations où le CRS laisse se poursuivre un service de compte d'un utilisateur après qu'une carte bancaire a été retirée par l'utilisateur, ce qui laisserait à une autre personne la possibilité d'effectuer une opération de service telle qu'un retrait d'espèces par carte ou une transaction par carte, et ainsi, la sécurité des fonds de l'utilisateur est assurée. L'invention concerne également un système de traitement de service destiné à être utilisé dans un appareil en libre-service.
PCT/CN2016/081592 2016-05-10 2016-05-10 Procédé et système de traitement de service destinés à être utilisés dans un appareil en libre-service WO2017193291A1 (fr)

Priority Applications (2)

Application Number Priority Date Filing Date Title
CN201680000413.7A CN105993037B (zh) 2016-05-10 2016-05-10 一种自助设备的业务处理方法及系统
PCT/CN2016/081592 WO2017193291A1 (fr) 2016-05-10 2016-05-10 Procédé et système de traitement de service destinés à être utilisés dans un appareil en libre-service

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PCT/CN2016/081592 WO2017193291A1 (fr) 2016-05-10 2016-05-10 Procédé et système de traitement de service destinés à être utilisés dans un appareil en libre-service

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CN109670359A (zh) * 2018-12-06 2019-04-23 深圳怡化电脑股份有限公司 金融终端的业务处理方法及系统、金融终端
CN109637010B (zh) * 2018-12-06 2021-02-02 深圳怡化电脑股份有限公司 金融终端、金融终端的业务处理方法及系统
CN114170742B (zh) * 2021-12-08 2023-03-28 中国电信股份有限公司 自助终端业务处理系统及方法、计算机可读取记录介质
CN115273322B (zh) * 2022-07-07 2024-04-02 深圳怡化电脑股份有限公司 一种业务安全审计方法、装置、电子设备及可读介质

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