WO2017065456A1 - Procédé et système de médiation de réparation pour un appareil ayant besoin de réparation - Google Patents

Procédé et système de médiation de réparation pour un appareil ayant besoin de réparation Download PDF

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Publication number
WO2017065456A1
WO2017065456A1 PCT/KR2016/011218 KR2016011218W WO2017065456A1 WO 2017065456 A1 WO2017065456 A1 WO 2017065456A1 KR 2016011218 W KR2016011218 W KR 2016011218W WO 2017065456 A1 WO2017065456 A1 WO 2017065456A1
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Prior art keywords
information
repair
partner
customer
terminal
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PCT/KR2016/011218
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English (en)
Korean (ko)
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김성환
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김성환
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Publication of WO2017065456A1 publication Critical patent/WO2017065456A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/08—Auctions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services

Definitions

  • the present invention relates to a repair intermediation system and method of the repair target equipment, and more specifically, to provide a repair facts server, customer information, etc. using a customer terminal of the customer using the repair target equipment, repair intermediation
  • the server processes the information received from the customer terminal and provides it to the partner terminal of the partner that can repair the equipment to be repaired, requesting the quotation information, and receiving the quotation information from the partner companies' terminals.
  • the present invention relates to a repair intermediation system and method for repairing equipment for providing and providing a fact of selection to a terminal of a partner selected by a customer.
  • the e-commerce model through the Internet includes: first, a shopping mall between a company and a consumer, such as Amazon and an Internet department store, second, an auction or reverse auction, such as eBay, an auction, a third, a co-purchase, which recruits buyers to purchase a product at a given price, Fourth, forms of business-to-business transactions or government-to-business transactions such as import and export, material purchase, and bidding are widely known.
  • the pricing of the product is determined by the seller in the case of shopping malls and joint purchases, in the case of auctions, the seller presents the minimum price, the buyer decides the final price, and in the case of reverse auction, the buyer decides the highest price. present.
  • Priceline (www.priceline.com) takes the form of suggesting the price the buyer wants.
  • the conventional industrial structure is tending to provide a new product or service using the Internet, but in the case of the equipment that has been purchased for some time, repair service is not smoothly performed. It was one of the time-consuming things to do.
  • the repair method of the conventional repair target equipment is a method that a customer visits a request for repairing a broken repair target equipment directly to a partner specialized in repairing, and thus fails to acquire information on various repair partners.
  • repairing equipment to be repaired there was a problem that the estimated repair cost was unknown, and there was a problem in that it was not possible to secure repairability and reliability of the partner who requested the repair.
  • the present invention has been proposed in view of the problems of the prior art as described above, and the first object of the present invention is to provide various repair partnerships without requesting a customer to visit a specialized repair service partner for repaired equipment. To get information.
  • a second object of the present invention is to enable the customer to know in advance the estimated repair cost when repairing a malfunctioning repair target device, and to ensure the repairability and reliability of the partner who requested the repair.
  • Affiliation that receives and manages customer information and failure facts of equipment to be repaired from the customer terminal, classifies and stores by category by receiving partner information from partner terminals, and repairs the equipment to be repaired by the customer. After extracting the company information, request the quote information for the repair by providing the fault information and customer information to the terminal of the partner included in the extracted partner information, and provide the quote information from the partner terminal to the customer terminal. And receiving the selected partner information from the customer terminal, providing the selected fact information to the corresponding partner terminal, and providing the repair broker server 300 to provide the brokerage fee information to the terminal of the partner that has completed the repair. Include.
  • Partner information classification step (S200) for classifying and storing the partner information received by the repair brokerage server by category;
  • the repair intermediation server 300 Based on the failure facts provided by the customer, the repair intermediation server 300 extracts partner information capable of repairing the corresponding equipment to be repaired from the partner information DB and provides the fault fact information and customer information to the corresponding partner terminals.
  • a repair fact server providing the selected facts information for acquiring the selected partner information from the customer terminal and providing the selected fact information to the corresponding partner terminal (S800);
  • the brokerage commission information providing step for providing the brokerage commission information to the terminal of the partner repaired fault (S900).
  • the customer to visit the specialized repair partner to repair the faulty repair target equipment directly to obtain information on various repair partners Will provide the effect.
  • FIG. 1 is an overall configuration diagram of a repair mediation system of a repair target equipment according to an embodiment of the present invention.
  • Figure 2 is a block diagram of the customer terminal of the repair intermediation system of the repair target equipment according to an embodiment of the present invention.
  • Figure 3 is a block diagram of the partner terminal of the repair intermediation system of the repair target equipment according to an embodiment of the present invention.
  • FIG. 4 is a block diagram of a repair intermediation server of a repair mediation system of a repair target equipment according to an embodiment of the present invention.
  • FIG. 5 is a flowchart illustrating a repair intermediation method of a repair target device according to an embodiment of the present invention.
  • Means for solving the problems of the present invention are as follows.
  • Affiliation that receives and manages customer information and failure facts of equipment to be repaired from customer terminals, classifies and manages by category by receiving partner information from partner terminals, and repairs equipment repaired by customers After extracting the company information, request the quote information for the repair by providing the fault information and customer information to the terminal of the partner included in the extracted partner information, and provide the quote information from the partner terminal to the customer terminal. And receiving the selected partner information from the customer terminal, providing the selected fact information to the corresponding partner terminal, and providing the repair broker server 300 to provide the brokerage fee information to the terminal of the partner that has completed the repair. Characterized in that it comprises a.
  • Customer information DB (310) that stores the customer information and failure information of the repair target equipment for each customer
  • the partner information classification unit 320 for classifying the partner information by category and storing the partner information classified by the category in the partner information DB,
  • affiliate information DB (330) for storing affiliate information classified by category
  • Estimate information acquisition unit 350 for obtaining estimate information for troubleshooting from partner terminals
  • a quotation information providing unit 360 for providing the quotation information obtained from the partner terminals to the customer terminal;
  • It is characterized in that it comprises a selection fact information providing unit 370 for acquiring the selected partner information from the customer terminal to provide the selected fact information to the corresponding partner terminal.
  • Partner information classification step (S200) for classifying and storing the partner information received by the repair brokerage server by category;
  • the repair intermediation server 300 Based on the failure facts provided by the customer, the repair intermediation server 300 extracts partner information capable of repairing the corresponding equipment to be repaired from the partner information DB and provides the fault fact information and customer information to the corresponding partner terminals.
  • a repair fact server providing the selected facts information for acquiring the selected partner information from the customer terminal and providing the selected fact information to the corresponding partner terminal (S800);
  • repair intermediary server 300 obtains the repair completion information from the partner terminal repaired by malfunction, characterized in that it comprises a brokerage fee information providing step (S900) for providing the brokerage commission information to the terminal of the partner repaired fault do.
  • FIG. 1 is an overall configuration diagram of a repair mediation system of a repair target equipment according to an embodiment of the present invention.
  • the repair intermediation system of the present inventors' repair target equipment includes a customer terminal 100, a partner company terminal 200, and a repair intermediation server 300.
  • the customer terminal or partner terminal can be a variety of wired and wireless terminals, such as smart phones, PDA phones, mobile phones, laptops, PCs, DTVs, Internet phones, PMP, PSP and MP3P.
  • the network is a wireless communication such as Zigbee, RF, WiFi, 3G, 4G, LTE, LTE-A, Wireless Broadband Internet, or the Internet, SNS (Social Network) Service) can be used.
  • a wireless communication such as Zigbee, RF, WiFi, 3G, 4G, LTE, LTE-A, Wireless Broadband Internet, or the Internet, SNS (Social Network) Service.
  • the customer terminal 100 is to provide customer information, the fact of failure information of the repair target equipment to the repair intermediation server.
  • the customer information means information such as name, ID, phone number, membership, mail reception, etc., and when accessing the site provided by the repair brokerage server, a page for inputting customer information is provided and the corresponding information is entered in the page. Done.
  • the repair intermediation server also provides a page for inputting the fault fact information of the faulty repair target equipment to the customer terminal, and enters the fault content and the image information in the corresponding page.
  • the failure fact information may include a detailed description of the failure, the image of the failure site, serial information of the equipment to be repaired, model information of the equipment to be repaired, date of production, and the like.
  • the customer terminal receives the information on the repairable partners and the quotation information on the troubleshooting from the repair intermediation server, and outputs them to the screen.After checking the customer, selecting a specific partner, the selected partner information is displayed. It will be provided to the repair mediation server.
  • Figure 2 is a block diagram of the customer terminal of the repair intermediation system of the repair target equipment according to an embodiment of the present invention.
  • the customer terminal 100 As shown in Figure 2, the customer terminal 100,
  • Failure facts information providing unit 110 for providing customer information and failure information of the repair target equipment to the repair intermediation server,
  • Trouble shooting estimate information acquisition unit 120 for obtaining the information of the partners that can repair the equipment to be repaired and repair information from the repair mediation server and the quotation information for troubleshooting
  • Repair mediation server of the present invention is to provide a setting page to the customer terminal in order to obtain customer information and failure facts information of the repair target equipment.
  • the failure fact information providing unit 110 provides the customer information entered through the setting page, the failure fact information of the repair target equipment to the repair intermediation server.
  • the troubleshooting information acquisition unit 120 is to obtain the information of the partners and the estimates for the repair of repairing the repair target equipment from the repair intermediation server.
  • the customer information and the information about the failure of the microwave are provided to the repair broker server through the fault fact information providing unit 110 of the customer terminal.
  • the repair intermediation server provides the repairable partner information and the partner-specific quotation information to the customer terminal, which obtains the information from the trouble-shooting quotation information acquisition unit 120.
  • the selected affiliate information provider 130 will provide the partner information selected by the customer as a repair broker to the repair brokerage server.
  • the failure information may include a detailed description of the failure, the image of the failure site, serial information of the equipment to be repaired, model information of the equipment to be repaired, the date of manufacture of the equipment to be repaired, and the present invention is not limited thereto. Any type of information can be included in the fact-finding information of the present invention.
  • the failure fact information is information for the affiliates to refer to when repairing the repaired equipment.
  • the partner company terminal 200 will provide the partner information to the repair brokerage server.
  • the partner information means information such as the name of the partner, the partner address, the contact number of the partner, the business field of the partner, the type of repairable equipment that can be handled by the partner, and the items that can be repaired.
  • the partner company terminal 200 receives the failure facts information and the customer information on the repair target equipment from the repair intermediation server, generates a quotation information on the repair based on this, and provides the repair intermediation server.
  • the quotation information may include not only the estimated price, but also estimated repair completion delivery date information, partner region information.
  • the fact that the selection information is obtained from the repair intermediation server.
  • Figure 3 is a block diagram of the partner terminal of the repair intermediation system of the repair target equipment according to an embodiment of the present invention.
  • Partner information providing unit 210 for providing the partner information to the repair broker server
  • a failure fact information acquisition unit 220 for acquiring the failure fact information and the customer information provided by the customer from the repair intermediation server;
  • Estimation information providing unit 230 for setting the quotation information for the repair on the basis of the acquired failure facts information to provide to the repair brokerage server;
  • Selection fact information acquisition unit for obtaining selection fact information from the repair mediation server
  • the affiliate information provider 210 provides the partner information, that is, detailed information of the affiliate company to the repair intermediation server.
  • the information on the repairable equipment is essential to the partner information.
  • repairable equipment information may be a microwave oven, a washing machine, a TV, or the like.
  • the failure fact information acquisition unit 220 obtains the failure fact information and the customer information provided by the customer from the repair intermediation server.
  • the repair brokerage server extracts repairable partner information for the repaired equipment requested by the customer, and then displays the information on the Internet site screen operated by the repair brokerage server and the partner clicks the above information. It may be possible to provide a service provider, or after extracting a repairable partner may provide information in a push alarm method in real time to the extracted partner terminal.
  • the quote information providing unit 230 generates the quote information for the troubleshooting based on the acquired failure facts information to provide to the repair brokerage server.
  • the generation of the quotation information means input of the quotation information on the quotation information input page provided by the repair brokerage server.
  • the quotation information provided to the repair intermediation server may include not only the estimated price but also estimated repair completion delivery date information.
  • the selected fact information acquisition unit 240 performs a function of acquiring the fact that the customer was selected as a repair company from the repair intermediation server.
  • the repair intermediation server 300 receives the customer information from the customer terminal, the fact of the failure of the equipment to be repaired and stores and manages the related information in the customer information DB.
  • the partner terminal terminal receives the partner information from the partner terminal terminal and stores the related information in the partner information DB.
  • the repair intermediation server 300 extracts partner information for repairing the repaired equipment from the partner information DB when requesting repair of the repaired equipment from the customer, and includes the partner information included in the extracted partner information.
  • the terminal will request the quotation information for the repair by providing the fault information and the customer information on the equipment to be repaired.
  • the quotation information is provided from a plurality of partner terminals
  • the quotation information is provided to the customer terminal, and when the partner information selected from the customer terminal is provided, the selected fact is selected as the terminal of the selected partner company.
  • the brokerage fee information set at the completion of the repair will be provided to the corresponding partner terminal that has completed the repair.
  • FIG. 4 is a block diagram of a repair intermediation server of a repair mediation system of a repair target equipment according to an embodiment of the present invention.
  • the repair intermediary server 300 As shown in Figure 4, the repair intermediary server 300,
  • Customer information DB (310) that stores the customer information and failure information of the repair target equipment for each customer
  • the partner information classification unit 320 for classifying the partner information by category and storing the partner information classified by the category in the partner information DB,
  • affiliate information DB (330) for storing affiliate information classified by category
  • Estimate information acquisition unit 350 for obtaining estimate information for troubleshooting from partner terminals
  • Company-specific quote information providing unit 360 for providing the quote information obtained from the partner terminals to the customer terminal
  • a selection fact information providing unit 370 for acquiring the selected partner information from the customer terminal and providing the selected fact information to the corresponding partner terminal;
  • Brokerage fee information provision unit to provide the brokerage fee information set when the repair completion information is obtained from the malfunctioning partner terminal to the corresponding partner terminal.
  • the customer information DB 310 stores the customer information, the fact of failure information of the repair target equipment for each customer, the customer information refers to information such as name, ID, phone number, membership, receiving mail, etc.
  • the information may include a detailed description of the failure, the location of the failure, the serial information of the equipment to be repaired, the model information of the equipment to be repaired, and the date of production.
  • a customer terminal in the form of a smartphone or a PC transmits fault information to the repair brokerage server along with the fault information and the customer information, the entire photograph and the fault part information of the corresponding product are stored and managed. .
  • the partner information since the partner information must be managed in addition to the customer information, the partner information is provided from the partner terminals.
  • the partner information classification unit 320 performs classification by category on the partner information provided from the partner terminal.
  • Classification by category means extracting industry information, repairable equipment information, local information, and partner name information from partner information provided from partner companies and storing them in partner information DB.
  • the industrial field information refers to a major classification technology field or an industrial field to which equipment to be repaired referring to an industrial field or a technical field belongs, and may be, for example, a mechanical field, an electric field, a chemical field, or the like.
  • the repairable equipment information refers to the sub-category technical field belonging to the above general category, and may be, for example, a computer, a washing machine, a TV, and the like in the electric and electronic field.
  • the classification by category is divided into industrial field information (eg, electronics, machinery, chemistry, etc.) and repairable equipment information (computer, washing machine, TV, etc.), but the present invention is not limited thereto. It should be understood that categorizing, for example, categorizing the computer further into hardware, memory, software, etc., belongs to the categorization of the present invention.
  • Regional information is the local information to which the affiliate belongs, which is information that can be extracted from the partner's address information provided by the affiliate to allow the customer to consider the geographical characteristics when selecting the repair company.
  • the partner information DB 330 stores partner information classified by category, for example, industrial field information, repairable equipment information, region information, name of a partner company, and the like in a matching table.
  • the repair company extracting unit 340 is to extract the partner information capable of repairing the repair of the equipment to be repaired using the failure facts information provided by the customer from the partner information DB, and included in the extracted partner information Provides fault information and customer information to a terminal of a partner company.
  • Extraction of the partner information that can be repaired in the above means that the relevant partner companies are extracted for each item and region using the partner information DB.
  • the repair company extracting unit 340 is to request the quote information by transmitting a failure picture, the failure information, the customer information, and the like, the information on the failure facts to the terminals of the affiliates included in the extracted partner information.
  • the quote information acquisition unit 350 obtains quote information for troubleshooting from the corresponding affiliated terminal terminals that have requested a quote.
  • the quote information obtained from the affiliated terminal may include not only the estimated price but also estimated repair completion delivery date information.
  • the company-specific quote information providing unit 360 is to provide the quote information obtained from the partners to the customer terminal.
  • the quote information provided to the customer terminal may include local information of the affiliated company.
  • the selection fact information providing unit 370 obtains any one partner information determined by the customer to request repair from the customer terminal and provides the selected fact information to the corresponding partner terminal.
  • the customer selects the most suitable partner for repair of the equipment to be repaired by the customer and provides the corresponding selection information, it is a constituent means for informing the relevant partner of the selection.
  • the brokerage fee information providing unit 380 provides the brokerage fee information determined when the repair completion information is acquired from the malfunctioning partner terminal to the corresponding partner terminal.
  • the partner terminal will notify the repair intermediation server that the completion is completed when the repair is completed, and when the repair intermediary server acquires the repair completion information, the intermediary fee is determined by referring to the intermediary fee information. It will be provided to partner terminals.
  • FIG. 5 is a flowchart of a repair mediation method of a repair target equipment according to an embodiment of the present invention.
  • Partner information classification step (S200) for classifying and storing the partner information received by the repair brokerage server by category;
  • the repair intermediation server 300 Based on the failure facts provided by the customer, the repair intermediation server 300 extracts partner information capable of repairing the corresponding equipment to be repaired from the partner information DB and provides the fault fact information and customer information to the corresponding partner terminals.
  • a repair fact server providing the selected facts information for acquiring the selected partner information from the customer terminal and providing the selected fact information to the corresponding partner terminal (S800);
  • the brokerage commission information providing step (S900) for providing the brokerage fee information to the terminal of the faulty repair partner is made.
  • the repair mediation method of the repair target equipment is as follows.
  • the repair intermediation server 300 receives the partner information from the partner terminal 200 (S100), the received partner information is classified into categories and stored in the partner information DB 330 to be managed. (S200)
  • the above classification by category means extracting industrial field information, repairable equipment information, local information, partner name information, etc. from partner information provided from the partner company and storing the information in the partner information DB.
  • the industrial field information refers to a major classification technology field or an industrial field to which equipment to be repaired referring to an industrial field or a technical field belongs, and may be, for example, a mechanical field, an electric field, a chemical field, or the like.
  • the repairable equipment information refers to the sub-category technical field belonging to the above general category, and may be, for example, a computer, a washing machine, a TV, and the like in the electric and electronic field.
  • the classification by category is divided into industrial field information (eg, electronics, machinery, chemistry, etc.) and repairable equipment information (computer, washing machine, TV, etc.), but the present invention is not limited thereto. It should be understood that categorizing, for example, categorizing the computer further into hardware, memory, software, etc., belongs to the categorization of the present invention.
  • the repair broker server 300 receives the customer information, the facts of the repair target equipment information Storage management (S400) in the customer information DB (310).
  • the repair intermediation server 300 extracts partner information capable of repairing the corresponding equipment to be repaired from the partner information DB based on the fault fact information provided by the customer, and provides fault fact information and customer information to the corresponding partner terminals. Provide the request for quotation information (S500).
  • the repair intermediation server 300 obtains the quotation information for the repair of the trouble from the partner companies requesting the quotation (S600), and provides the obtained quotation information for each partner company terminal to the customer terminal. (S700).
  • the quotation information may include not only the estimated amount, but also estimated repair completion delivery date information and partner region information.
  • the repair brokerage server 300 obtains the selected fact information from the customer terminal, and then provides the selected fact information to the corresponding partner terminal (S800).
  • the selection fact information can be provided by a push alarm method.
  • the brokerage commission information is provided to the repaired partner terminal (S900), thereby completing the final service broker.
  • the above-described method according to various embodiments of the present disclosure may be stored in a computer-readable recording medium that is produced as a program to be executed in a computer.
  • Examples of the computer-readable recording medium may include ROM, RAM, CDROMs, magnetic tapes, floppy disks, optical data storage devices, and the like, and also include those implemented in the form of carrier waves (eg, transmission over the Internet).

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Abstract

La présente invention concerne un système et un procédé de médiation de réparation pour un appareil ayant besoin de réparation. Plus particulièrement, selon le procédé et le système de médiation de réparation pour un appareil ayant besoin de réparation, lorsque des informations d'événement de défaillance, des informations de client et analogues sont fournies à un serveur de médiation de réparation, à l'aide d'un terminal client d'un client qui utilise un appareil ayant besoin de réparation, le serveur de médiation de réparation : traite les informations délivrées par le terminal client; fournit les informations traitées à un terminal de société affiliée d'une société affiliée qui peut réparer l'appareil correspondant ayant besoin de réparation, afin de demander des informations d'estimation; reçoit les informations d'estimation des terminaux de sociétés affiliées correspondants; fournit celles-ci au client; et fournit des informations de résultat de sélection à un terminal de société affiliée d'une société affiliée sélectionnée par le client.
PCT/KR2016/011218 2015-10-16 2016-10-07 Procédé et système de médiation de réparation pour un appareil ayant besoin de réparation WO2017065456A1 (fr)

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KR10-2015-0145018 2015-10-16
KR1020150145018A KR101619737B1 (ko) 2015-10-16 2015-10-16 수리대상장비의 수리 중개시스템 및 방법

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KR102179711B1 (ko) * 2020-06-10 2020-11-17 송대성 가정용 폐기물에 대한 부가정보를 제공하는 폐기물 수거관리 서버 및 그 부가정보 제공방법
KR102568741B1 (ko) * 2021-04-29 2023-08-22 김기영 보일러 및 난방배관 수리/교체/시공 중개 서비스 플랫폼 및 이를 지원하는 시스템
KR102389449B1 (ko) * 2021-07-23 2022-04-21 천상일 IoT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템
KR102518068B1 (ko) * 2022-06-29 2023-04-04 정덕영 온라인 수리 매칭 관리서버 및 그 관리방법

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