WO2016150327A1 - 终端的远程协助方法及装置、系统 - Google Patents

终端的远程协助方法及装置、系统 Download PDF

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Publication number
WO2016150327A1
WO2016150327A1 PCT/CN2016/076569 CN2016076569W WO2016150327A1 WO 2016150327 A1 WO2016150327 A1 WO 2016150327A1 CN 2016076569 W CN2016076569 W CN 2016076569W WO 2016150327 A1 WO2016150327 A1 WO 2016150327A1
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WO
WIPO (PCT)
Prior art keywords
terminal
service server
running state
current running
request
Prior art date
Application number
PCT/CN2016/076569
Other languages
English (en)
French (fr)
Inventor
安勍
朱红儒
方强
Original Assignee
阿里巴巴集团控股有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 阿里巴巴集团控股有限公司 filed Critical 阿里巴巴集团控股有限公司
Priority to EP16767704.6A priority Critical patent/EP3276917B1/en
Priority to JP2017546961A priority patent/JP6717528B2/ja
Priority to US15/560,734 priority patent/US20180077237A1/en
Publication of WO2016150327A1 publication Critical patent/WO2016150327A1/zh

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/10—Protocols in which an application is distributed across nodes in the network
    • H04L67/1097—Protocols in which an application is distributed across nodes in the network for distributed storage of data in networks, e.g. transport arrangements for network file system [NFS], storage area networks [SAN] or network attached storage [NAS]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00—Network architectures or network communication protocols for network security
    • H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
    • H04L63/0823—Network architectures or network communication protocols for network security for authentication of entities using certificates
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
    • H04L67/025—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP] for remote control or remote monitoring of applications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/10—Protocols in which an application is distributed across nodes in the network
    • H04L67/1095—Replication or mirroring of data, e.g. scheduling or transport for data synchronisation between network nodes
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/08—Protocols specially adapted for terminal emulation, e.g. Telnet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/14—Session management
    • H04L67/141—Setup of application sessions

Definitions

  • the present invention relates to the field of remote control, and in particular to a remote assistance method, apparatus, and system for a terminal.
  • a service server in a wireless network arranges all authorized mobile terminals that have access to a wireless network, and the mobile terminal as a master control searches for authorized mobiles through a service server.
  • the terminal selects the authorized mobile terminal as the client mobile terminal, and sends a control request to the selected client mobile terminal, and the master mobile terminal controls the selected client mobile terminal according to the consent controlled information returned by the selected client mobile terminal.
  • Step 101 Log in to the service server.
  • the mobile terminal accesses the wireless communication network through 3G or WiFi.
  • the master mobile terminal runs the remote desktop client program, and inputs a user name and password to request to log in to the service server. After the authentication of the service server, the remote desktop client successfully logs in to the service server.
  • Step 102 Search for authorized users and save to the authorized user list.
  • the remote desktop client of the master mobile terminal periodically sends a request for searching for the controllable user to the service server. After receiving the search request, the service server searches for the controllable user and sends the searched controllable user information to the master mobile terminal.
  • the remote desktop client of the master mobile terminal saves the controllable user information and saves it to the controllable user list.
  • Step 103 Select a controllable client mobile terminal.
  • the remote desktop client hosting the mobile terminal displays a list of authorized and controllable users.
  • the user selects one or several client mobile terminals from the authorized user list, and sends a control request to the service server to control one or several client mobile terminals, and the service server forwards the control request to the selected client mobile terminal. .
  • step S104 the client mobile terminal decides whether to agree to the control. After receiving the control request of the master mobile terminal forwarded by the service server, the client mobile terminal selects whether to agree to the control, and notifies the master mobile terminal through the service server. end. If the client mobile terminal agrees to accept the control, the client mobile terminal successfully handshaking with the master mobile terminal, establishing a remote desktop connection between the two, the master mobile terminal takes over the client mobile terminal, and the master mobile terminal performs step 105; otherwise, the master mobile The terminal performs step 103.
  • step S105 the master mobile terminal controls the client mobile terminal.
  • the image information of the display device is compressed and sent to the master mobile terminal via the service server, and the remote desktop client of the master mobile terminal receives the image information and decompresses and displays, and then
  • the control information is sent to the client mobile terminal via the service server, and the remote desktop client of the client mobile terminal invokes an application programming interface (Application Programming Interface, API for short) that is identifiable by the specific operating system according to the control information, and displays the image information of the display device.
  • the service server is sent to the master mobile terminal.
  • step 106 the master mobile terminal and the client mobile terminal terminate communication at any time.
  • the master mobile terminal performs step 103, and the client mobile terminal disconnects from the service server.
  • the master mobile terminal terminates the remote desktop connection, the master mobile terminal and the client mobile terminal disconnect from the service server.
  • the terminal remote assistance solution in the related art has the following disadvantages: the terminal device needs to consume its own resource to invoke an API recognized by a specific operating system to implement remote assistance, thus increasing the burden on the terminal device.
  • Terminal equipment is heavily burdened.
  • the terminal device must obtain controllable user information by periodically sending a request to the service server to search for a controllable user. And the user information must be saved to the local controllable user list. This requires the terminal device to allocate additional resources to poll the service server and allocate additional storage space to store controllable user information, which will bring additional equipment to the terminal device, especially the mobile terminal device with limited resource space. The load affects its performance.
  • the controlled terminal device cannot actively authenticate and authorize the remotely assisted terminal device, and when the remote assistance connection needs to be established again, the verified master terminal device cannot quickly establish a connection with the controlled terminal device. Poor user experience.
  • the embodiment of the invention provides a remote assistance method, device and system for a terminal, so as to at least solve the technical problem that the terminal device needs to consume its own running resources to achieve final remote assistance.
  • a method for remote assistance of a terminal including: the service server sends a current running state of the first terminal to the second terminal, where the current running state is the first terminal The operating state of the local application that the second terminal needs to perform the assisting operation; the service server receives the assisting operation instruction sent by the second terminal and corresponding to the current running state; the service server is configured according to the collaboration The operation instruction performs an assisting operation on the current running state to obtain an assisting operation result; the service server sends the assisting operation result to the first terminal.
  • a remote assistance method for another terminal including: the first terminal uploading, to the service server, a current running state of the local application that needs the second terminal to perform the assisting operation; the first terminal Receiving, by the service server, an assist operation result of the current running state according to an assist operation instruction from the second terminal, where the assist operation result is used to reflect the assistance of the second terminal to the first terminal operating.
  • a remote assistance method for a terminal including: receiving, by a second terminal, a current running state of a first terminal of a service server, where the current operating state is the first terminal The current running state of the local application that needs the second terminal to perform the assisting operation; the second terminal sends an assisting operation instruction corresponding to the current running state to the service server, where the cooperative operation instruction is used to indicate The service server performs an assist operation on the current running state to obtain an assisted operation result.
  • a remote assistance device of another terminal including: an uploading module, configured to upload, to the service server, a current running state of the local application that needs the second terminal to perform the assisting operation; the receiving module And receiving, by the service server, an assist operation result of the current running state according to the assisting operation instruction from the second terminal, where the assisting operation result is used to reflect the second terminal to the first The assistance of the terminal.
  • a remote assistance device of another terminal including: a receiving module, configured to receive a current running state of the first terminal of the service server, where the current running state is the The first terminal is configured to send a current operation status of the local application to be assisted by the second terminal, where the first sending module is configured to send an assistance operation instruction corresponding to the current running state to the service server, where the collaboration The operation instruction is used to instruct the service server to perform an assist operation on the current running state, and obtain an assisted operation. result.
  • a remote assistance system for a terminal including: a first terminal, a service server, and a second terminal, where the first terminal is configured to upload to the service server a current running state of the first terminal, where the current running state is an operating state of a local application in the first terminal that requires the second terminal to perform an assisting operation; the service server is configured to: Sending a current running status to the second terminal; and receiving an assisting operation instruction corresponding to the current running state sent by the second terminal, and performing an assisting operation on the current running state according to the assisting operation instruction, and the obtained assistance
  • the operation result is sent to the first terminal, and the second terminal is configured to receive the current running state, and send the assisting operation instruction corresponding to the current running state to the service server.
  • the service server performs an assist operation on the current running state according to the assisting operation instruction corresponding to the current running state of the first terminal sent by the second terminal, and sends the assisting operation result to the first terminal.
  • the purpose of reducing the burden on the terminal device is achieved, thereby solving the technical problem that the terminal device needs to consume its own running resources to realize the final remote assistance.
  • FIG. 1 is a block diagram showing the hardware structure of a computer terminal for implementing a remote assistance method for a terminal according to Embodiment 1 of the present invention
  • FIG. 2 is a flowchart of an optional remote assistance method for a terminal according to Embodiment 1 of the present invention
  • FIG. 3 is a flowchart of a method for establishing an optional mapping relationship according to Embodiment 1 of the present invention
  • FIG. 5 is a block diagram showing another structure of an optional remote assistance device for a terminal according to Embodiment 2 of the present invention.
  • FIG. 6 is another structural block diagram of an optional remote assistance device for a terminal according to Embodiment 2 of the present invention.
  • FIG. 7 is a block diagram showing another structure of an optional remote assistance device for a terminal according to Embodiment 2 of the present invention.
  • FIG. 8 is a block diagram showing another structure of an optional remote assistance device for a terminal according to Embodiment 2 of the present invention.
  • FIG. 9 is a block diagram showing another structure of an optional remote assistance device for a terminal according to Embodiment 2 of the present invention.
  • FIG. 10 is a flowchart of an optional remote assistance method for a terminal according to Embodiment 3 of the present invention.
  • FIG. 11 is a block diagram showing the structure of an optional remote assistance device for a terminal according to Embodiment 4 of the present invention.
  • FIG. 12 is a block diagram showing another structure of an optional remote assistance device for a terminal according to Embodiment 4 of the present invention.
  • FIG. 13 is a flowchart of an optional remote assistance method for a terminal according to Embodiment 5 of the present invention.
  • FIG. 14 is a structural block diagram of an optional remote assistance device for a terminal according to Embodiment 6 of the present invention.
  • FIG. 15 is a block diagram showing another structure of an optional remote assistance device for a terminal according to Embodiment 6 of the present invention.
  • FIG. 16 is a structural block diagram of an optional remote assistance system for a terminal according to Embodiment 7 of the present invention.
  • Figure 17 is a block diagram showing the structure of an optional remote assistance system for a terminal according to Embodiment 7 of the present invention.
  • FIG. 1 is a hardware block diagram of a computer terminal of a remote assistance method for a terminal according to an embodiment of the present invention.
  • computer terminal 10 may include one or more (only one shown) processor 102 (processor 102 may include, but is not limited to, a processing device such as a microprocessor MCU or a programmable logic device FPGA)
  • processor 102 may include, but is not limited to, a processing device such as a microprocessor MCU or a programmable logic device FPGA)
  • a memory 104 for storing data
  • a transmission device 106 for communication functions.
  • computer terminal 10 may also include more or fewer components than those shown in FIG. 1, or have a different configuration than that shown in FIG.
  • the memory 104 can be used to store software programs and modules of application software, such as program instructions/modules corresponding to the remote assistance method of the terminal in the embodiment of the present invention, and the processor 102 executes by executing a software program and a module stored in the memory 104.
  • Various functional applications and data processing that is, the vulnerability detection method for implementing the above application.
  • Memory 104 may include high speed random access memory, and may also include non-volatile memory such as one or more magnetic storage devices, flash memory, or other non-volatile solid state memory.
  • memory 104 may further include memory remotely located relative to processor 102, which may be coupled to computer terminal 10 via a network. Examples of such networks include, but are not limited to, the Internet, intranets, local area networks, mobile communication networks, and combinations thereof.
  • Transmission device 106 is for receiving or transmitting data via a network.
  • the network specific examples described above may include a wireless network provided by a communication provider of the computer terminal 10.
  • the transmission device 106 includes a Network Interface Controller (NIC) that can be connected to other network devices through a base station to communicate with the Internet.
  • the transmission device 106 can be a Radio Frequency (RF) module for communicating with the Internet wirelessly.
  • NIC Network Interface Controller
  • RF Radio Frequency
  • FIG. 1 is merely illustrative, and the computer terminal can also be a smart phone (such as an Android mobile phone, an iOS mobile phone, etc.), a tablet computer, an applause computer, and a mobile Internet device (Mobile Internet Devices, MID). ), PAD and other terminal devices.
  • FIG. 1 does not limit the structure of the above electronic device.
  • computer terminal 10 may also include more or fewer components (such as a network interface, display device, etc.) than shown in FIG. 1, or have a different configuration than that shown in FIG.
  • the present application provides a remote assistance method for the terminal as shown in FIG. 2.
  • the service server in this embodiment may adopt the hardware of the above computer terminal.
  • 2 is a flow chart of an optional remote assistance method for a terminal according to Embodiment 1 of the present invention.
  • the remote assistance method of the terminal includes steps S202-S208, where:
  • step S202 the service server sends the current running state of the first terminal to the second terminal, where the current running state is an operating state of the local application in the first terminal that needs the second terminal to perform the assisting operation;
  • the current running state may be acquired first, for example, may be obtained from the first terminal in real time, and may also be obtained from the first terminal.
  • the third-party device is obtained.
  • the method may further be: obtaining, by the local server, an upload request, where the service server sends the upload request to the first terminal according to the upload request. Current running status and saved.
  • a storage space also referred to as an operation result pool dedicated to storing the running state of the first terminal may be opened in the business server.
  • the second terminal after the service server receives the current running state that is uploaded by the first terminal according to the upload request, the second terminal also needs to log in to the service server to perform a subsequent processing process. Therefore, to further reduce the terminal device.
  • the service server can be logged in to the service server in the following manner, but is not limited thereto: the service server receives the login request sent by the second terminal, where the login request carries the service server. The identity token is pre-delivered to the second terminal; the service server verifies the identity token, and the current running state of the first terminal is sent to the second terminal after the verification is passed.
  • the remote assistance implementation terminal ie, the second terminal
  • the remote assistance implementation terminal only needs to save the Token information authorized by the controlled terminal, and does not need to implement the terminal device to periodically request the information of the controlled terminal to the service server, and allocate additional information.
  • the storage space stores controllable user information, especially for mobile terminal devices with limited resource space, which can effectively reduce the extra load and optimize its working performance.
  • the current running state may be expressed as a local operation result of the first terminal, for example, a current operation result of the local application.
  • the representation of the current running state includes, but is not limited to, one of the following: a local JavaScript operation result, and local desktop image information.
  • the current running state may be expressed as a local JavaScript operation result; when the remote assistance is based on a remote client application, the current running state may be expressed as a captured local state.
  • Desktop image information when the remote assistance is based on a WEB application, the current running state may be expressed as a local JavaScript operation result; when the remote assistance is based on a remote client application, the current running state may be expressed as a captured local state.
  • Desktop image information when the remote assistance is based on a WEB application, the current running state may be expressed as a local JavaScript operation result; when the remote assistance is based on a remote client application, the current running state may be expressed as a captured local state.
  • Step S204 the service server receives the assist operation instruction corresponding to the current running state sent by the second terminal; thus, the second terminal only sends the control command (ie, the assist operation command) to the service server, and the specific assist operation It can be handled by the service server.
  • the control command ie, the assist operation command
  • Step S206 The service server performs an assist operation on the current running state according to the cooperative operation instruction, and obtains an assist operation result;
  • Step S208 The service server sends the foregoing assistance operation result to the first terminal, so that the remote assistance operation of the second terminal by the second terminal is implemented.
  • the terminal device must obtain the controllable user information by periodically sending a request for searching for the controllable user to the service server, and the user information must be saved in the local controllable user list. Therefore, the terminal device must allocate additional resources to perform a polling request to the service server.
  • the terminal can be used only when the terminal has the remote assistance requirement. Some operations of the remote assistance, for example, before the service server sends the current running state of the first terminal to the second terminal, The service server receives the assistance request from the first terminal, wherein the assistance request is used to request the second terminal to perform remote assistance on the current running state.
  • the foregoing process may be performed at any time before the service server sends the current running state of the first terminal to the second terminal, for example, the service server may send the first terminal to request the first terminal to upload.
  • the above uploading request of the current running state is executed before, but is not limited to.
  • the controlled terminal device cannot actively authenticate and authorize the remotely assisted master terminal device, and when the remote assistance connection needs to be established again, the verified master terminal device cannot quickly communicate with the controlled terminal.
  • the device establishes a connection, resulting in a poor user experience.
  • the remote assistance method of the terminal provided by the embodiment of the present invention can be implemented by establishing a mapping relationship between the master terminal and the controlled terminal on the service server side, that is, When the terminal sends the assistance request, the service server can query (or determine) the mapping relationship between the first identifier of the first terminal and the second identifier of the second terminal that are carried in the assistance request;
  • the foregoing mapping relationship may be determined in multiple manners, for example, the first terminal or the second terminal initiates the establishment, or the service server obtains the information from the third party, or the user directly pre-configures, and initiates the mapping for the first terminal.
  • the process of the relationship may be expressed as follows: the service server receives a binding request from the first terminal for requesting to establish the mapping relationship; the service server sends the binding request to the second terminal; and the service server receives the second terminal
  • the notification information is used to indicate that the mapping relationship is allowed to be established, and after the notification information is received, the mapping relationship is created.
  • the first terminal is an A terminal, which is used to identify the remote assistance controlled terminal device
  • the second terminal is a B terminal, which is used to identify the remote assistance implementation terminal device.
  • FIG. 3 is a flowchart of a method for establishing an optional mapping relationship according to Embodiment 1 of the present invention. As shown in FIG. 3, the method includes the following steps:
  • Step S302 an initialization phase.
  • the service service pre-delivers the corresponding certificate to the A terminal and the B terminal respectively.
  • This certificate will be used to establish SSL between the A terminal and the service server, and the B terminal and the service server. /TLS secure channel.
  • Step S304 the A terminal first initiates a request to establish a binding with the B terminal.
  • the A terminal wants to establish a remote assistance mapping relationship with the B terminal on the service server
  • the A terminal sends a binding establishment request to the service server, where the content of the request includes but is not limited to the identity information of the B terminal (such as account information, terminal device MAC). No.).
  • the service server verifies whether the mapping between the A terminal and the B terminal has been established. If the mapping relationship is not established, the process proceeds to step S306.
  • Step S306 the service server sends a binding request to the B terminal. If the service server determines that the A terminal and the B terminal have not yet established a mapping relationship, the binding request is found to the B terminal, and the content of the request includes but is not limited to the identity information of the A terminal and the B terminal (such as account information, terminal device MAC number, etc.) . After receiving the request, the B terminal will pop up a dialog box to request the user of the B terminal to verify whether to accept the binding request of the A terminal. If the request is agreed, the process proceeds to step S308.
  • Step S308 the B terminal device sends a consent binding notification to the service server. If the B terminal agrees to bind with the A terminal, it will send a consent notice to the service server. After receiving the notification, the service server creates an A-B mapping relationship in the local mapping table and saves it in the local storage space. At the same time, the token is generated, and the generating method is to use the F(x, y, z) function, wherein x, y, z respectively represent the identity information of the A terminal, the identity information of the B terminal, and the random number, and the identity information refers to the account information and the terminal device.
  • the MAC number or the like may identify information of the identity of the terminal device, and the F function may be, but is not limited to, an existing hash function.
  • Step S310 the service server establishes a secure channel with the B terminal. After the service server generates the Token based on the A terminal and the B terminal, the service server and the B terminal device establish a secure channel between the service server and the B terminal by using the certificate pre-launched in step S302.
  • Step S312 the service server sends a Token to the B terminal.
  • the service server delivers the token to the B terminal device by using the secure channel created in step S310. Then, when the A terminal requests B to perform remote assistance, the Token is used by the B terminal to prove its identity to the service server. After receiving the Token, the B terminal saves it in the local storage space.
  • step S314 the service server notifies the A terminal that the binding is successful, and the A terminal has established a mapping relationship with the B terminal, and then the A terminal can apply for the B terminal to perform remote assistance.
  • step S316 the service server notifies the B terminal that the binding is successful, and the A terminal has established a mapping relationship with the B terminal, and then the A terminal can apply for the B terminal to perform remote assistance.
  • the remote assistance method of the terminal provided by an optional embodiment of the present invention may be implemented by using the process shown in FIG. 4:
  • Step S402 the service server establishes a secure channel with the A terminal.
  • the service server and the A terminal device use the pre-issued certificate to establish a secure channel between the service server and the A terminal.
  • Step S404 the A terminal initiates a login request to the service server.
  • the A terminal sends a login service server request, and the content of the request includes but is not limited to the A terminal identity information (such as account information, terminal device MAC number, etc.).
  • the service server verifies the identity information of the A terminal. If the verification passes, proceed to step 3.
  • step S406 the service server returns a login success notification to the A terminal. After receiving the login success notification, the A terminal is ready to initiate a remote assistance request.
  • Step S408 the A terminal initiates a remote assistance request to the service server.
  • the content of the request includes but is not limited to the account information of the A terminal and the account information of the B terminal.
  • the account information of the B terminal can be input by the user or cached locally in the A terminal.
  • the service server queries the local mapping table to determine whether there is a mapping relationship between A and B. If yes, the process proceeds to step S410.
  • Step S410 The service server sends a current operation state upload request to the A terminal. If it is determined that the mapping between the A terminal and the B terminal, the service server requests the A terminal to stop the current operation operation, and uploads its current operation result to the service server. After receiving the request, the A terminal stops the local operation operation and captures the local operation result.
  • the results of the operation include, but are not limited to, local JavaScript operation results; for remote assistance based on the case of a remote client application, the results of the operation include, but are not limited to, local desktop image information. If the current local operation result of the A terminal is successfully captured, the process proceeds to step S412.
  • Step S412 the A terminal uploads the local current operation result to the service server. After receiving the operation result, the service server synchronizes the operation result to the local A terminal operation result pool.
  • the A terminal operation result pool is an independent storage space allocated by the service server locally, and is used to maintain the operation result of the A terminal. If the synchronization is successful, the process proceeds to step S414.
  • step S414 the service server notifies the B terminal that the A terminal is ready.
  • the message informs the B terminal that the A terminal is ready and the A terminal can begin accepting remote assistance.
  • Step S416 the service server establishes a secure channel with the B terminal. After the service server notifies the B terminal that the terminal is ready, the service server and the B terminal device establish a secure channel between the service server and the B terminal by using the pre-issued certificate.
  • Step S4108 the B terminal initiates a login request to the service server.
  • the B terminal sends a login service server request, and the request content includes a Token sent by the service server to the B terminal in the process of establishing the remote assistance mapping relationship between the terminal devices, and the B terminal identity information (such as account information, terminal). Equipment MAC number, etc.).
  • the service server verifies the Token of the B terminal. If the verification is passed, the process proceeds to step S420.
  • step S420 the service server returns a login success notification to the B terminal, and simultaneously sends the current operation result of the A terminal stored in the service server to the B terminal. After receiving the message, the B terminal starts remote assistance to the A terminal.
  • Step S422 the B terminal displays and displays the current operation result of the received A terminal, and then sends the assist operation instruction information to the service server.
  • the service server receives the operation result instruction information from the B terminal, it operates at the A terminal. Perform a A terminal operation operation in the result pool.
  • Step S424 the service server pushes the operation result to the A terminal, thereby implementing the remote assistance operation of the B terminal to the A terminal.
  • the method according to the above embodiment can be implemented by means of software plus a necessary general hardware platform, and of course, by hardware, but in many cases, the former is A better implementation.
  • the technical solution of the present invention which is essential or contributes to the prior art, may be embodied in the form of a software product stored in a storage medium (such as ROM/RAM, disk,
  • the optical disc includes a plurality of instructions for causing a terminal device (which may be a mobile phone, a computer, a server, or a network device, etc.) to perform the above-described methods of various embodiments of the present invention.
  • a terminal device can actively request another terminal device to perform remote assistance.
  • a remote assistance controlled terminal is remotely configured by establishing a mapping relationship between the remote assistance controlled terminal and the remote assistance implementation terminal in the service server. Helps implement fast and secure authentication and connection of terminals, reduces the complexity of authentication, enhances the security of connections, and enables remote assistance and remote management between terminal devices across platforms and browsers, making the user experience better. .
  • a remote assistance device for a terminal which may be applied to a service server for implementing a remote assistance method for the terminal.
  • the service server in this embodiment may adopt the method described in Embodiment 1.
  • the structure of the computer terminal, as shown in FIG. 5, the device includes:
  • the first sending module 50 is configured to send, to the second terminal, a current running state of the first terminal, where the current running state is an operating state of the local application that needs the second terminal to perform the assisting operation in the first terminal;
  • the first receiving module 52 is configured to receive an assist operation instruction sent by the second terminal and corresponding to the current running state
  • the assisting module 54 is connected to the first receiving module 52, and is configured to perform an assisting operation on the current running state according to the cooperative operation instruction, to obtain an assisting operation result;
  • the second sending module 56 is connected to the assisting module 54 for transmitting the assisting operation result to the first terminal.
  • the operation load of the terminal device can also be effectively alleviated.
  • the remote assistance apparatus of the terminal may further include: a third sending module 60, configured to send an upload request to the first terminal; and a second receiving module 62 connected to the first A sending module 50 is configured to receive the current running state that is uploaded by the first terminal according to the upload request, and save the current running state.
  • the apparatus may further include: a third receiving module 70, configured to receive a login request sent by the second terminal, where the login request carries the service server in advance An identity token sent to the second terminal; the verification module 72 is connected to the third receiving module 70, and configured to verify the identity token, where the first terminal is sent to the second terminal after the verification is passed The current running state.
  • a third receiving module 70 configured to receive a login request sent by the second terminal, where the login request carries the service server in advance An identity token sent to the second terminal
  • the verification module 72 is connected to the third receiving module 70, and configured to verify the identity token, where the first terminal is sent to the second terminal after the verification is passed The current running state.
  • the remote assistance apparatus of the terminal may further include: a fourth receiving module 80, configured to receive an assistance request from the first terminal, where the assistance request is used for the request The second terminal performs remote assistance on the current running state.
  • the third receiving module 80 is configured to receive the foregoing assistance request that carries the following information: the first identifier of the first terminal and the second identifier of the second terminal; at this time, as shown in FIG.
  • the determining module 82 is further configured to be connected to the fourth receiving module 80, and configured to determine that the mapping relationship between the first identifier and the second identifier is present.
  • the remote assistance apparatus of the terminal may further include: a fifth receiving module 90, configured to receive the request from the first terminal Establishing a binding request of the foregoing mapping relationship; the fourth sending module 92 is connected to the fifth receiving module 90, and configured to send the binding request to the second terminal, and the sixth receiving module 94 is connected to the fourth sending module 92. And configured to receive the notification information that is sent by the second terminal to indicate that the mapping relationship is allowed to be established, and after the notification information is received, create the mapping relationship.
  • mapping relationship between the first terminal and the second terminal is established, and the operation resource of the terminal is saved by determining whether the foregoing mapping relationship exists in the service server instead of requiring the terminal to perform periodic polling in the related art. Reduced the operational burden.
  • each module involved in this embodiment may be implemented by software or hardware.
  • the foregoing may be implemented by, but not limited to, the foregoing modules are respectively located in a separate processor.
  • each of the above modules is all located in the same processor, or each of the above modules is located in a different processor in any combination.
  • the embodiment of the present invention further provides a remote assistance method for the terminal.
  • the terminal involved in the embodiment may be a mobile terminal (for example, a mobile phone, a tablet, etc.), or may be another type of terminal.
  • the operating system running on the terminal is also various types of systems, for example, the currently widely used Android system, or the Windows operating system, the iOS system, etc., but is not limited thereto.
  • the server in this embodiment may be one or a group of servers, or may be a cloud server, etc., and the server may be deployed according to different needs.
  • the modules involved in the following embodiments may be a software function, and the modules may be implemented in one software or may be divided into different software implementations.
  • the method can be run in the second terminal, and the terminal can adopt the hardware structure of the computer terminal shown in FIG. 1, but is not limited thereto.
  • the method includes the following processing steps:
  • Step S1002 The second terminal receives a current running state of the first terminal of the service server, where the current running state is a current running state of the local application that needs the second terminal to perform the assisting operation in the first terminal.
  • the second terminal before the second terminal receives the current running state of the first terminal of the service server, the second terminal carries the identity token of the second terminal in the login request sent to the service server, where the identity The token is used to provide a verification basis for the service server to verify the second terminal.
  • step S1004 the second terminal sends an assistance operation instruction corresponding to the current running state to the service server, where the cooperative operation instruction is used to instruct the service server to perform an assist operation on the current running state, Assist in the operation results.
  • a remote assistance device for a terminal which can be applied to a first terminal for implementing the method described in Embodiment 3.
  • the device includes:
  • the uploading module 110 is configured to upload a current running state of the local application that needs to be assisted by the second terminal to the service server.
  • the uploading module 110 may further include a processing unit: the receiving unit 1100, configured to receive the service server from the foregoing service server.
  • the uploading unit 1102 is configured to upload the current running state to the service server under the trigger of the upload request.
  • the receiving module 112 is connected to the uploading module 110, and configured to receive an assist operation result of the current operating state by the service server according to the assisting operation instruction from the second terminal, where the assisting operation result is used to reflect the second terminal pair.
  • the remote assistance device of the terminal may further include:
  • the sending module 114 is configured to send, to the foregoing service server, an assistance request for requesting the second terminal to perform remote assistance on the current running state.
  • each module involved in this embodiment may be implemented by software or hardware.
  • the foregoing may be implemented by, but not limited to, the foregoing modules are respectively located in a separate processor.
  • each of the above modules is all located in the same processor, or each of the above modules is located in a different processor in any combination.
  • Another embodiment of the present invention further provides a remote assistance method for a terminal.
  • the steps shown in the flowchart of the accompanying drawings may be executed in a computer system such as a set of computer executable instructions, and although in the process The logical order is shown in the figures, but in some cases the steps shown or described may be performed in a different order than the ones described herein.
  • the method can be run in the second terminal, and the terminal can adopt the hardware structure of the computer terminal shown in FIG. 1, but is not limited thereto. As shown in FIG. 13, the method includes the following processing steps:
  • Step S1302 The second terminal receives a current running state of the first terminal of the service server, where the current running state is a current running state of the local application that needs the second terminal to perform the assisting operation in the first terminal.
  • step S1304 the second terminal sends an assist operation instruction corresponding to the current running state to the service server, where the cooperative operation command is used to instruct the service server to perform an assist operation on the current running state to obtain an assist operation result.
  • the second terminal sends a login request carrying the identity token of the second terminal to the service server, where the identity token is used for Providing verification basis for verifying the foregoing second terminal by the foregoing service server. That is, after the service server verifies the identity token of the second terminal, it can be considered that the verification is passed, and the subsequent process can be performed. For example, the service server returns a login success notification to the second terminal, and sends the second terminal to the second terminal.
  • the second terminal sends a control command to the current running state to the service server, and the service server performs a maintenance operation, and finally pushes the operation result to the first terminal.
  • a remote assistance device for a terminal which can be applied to a second terminal for implementing the method described in Embodiment 5.
  • the device includes:
  • the receiving module 140 is configured to receive a current running state of the first terminal of the service server, where the current running state is a current running state of the local application that needs the second terminal to perform the assisting operation in the first terminal.
  • the first sending module 142 is configured to send the assisting operation command corresponding to the current running state to the service server, where the cooperative operation command is used to instruct the service server to perform an assisting operation on the operating state to obtain an assisting operation result.
  • the remote assistance apparatus of the terminal may further include the following processing module: the second sending module 144 is configured to send a login request to the service server, where the login request is carried There is an identity token of the second terminal, where the identity token is used to provide a verification basis for the foregoing service server to verify the second terminal.
  • each module involved in this embodiment may be implemented by software or hardware.
  • the foregoing may be implemented by, but not limited to, the foregoing modules are respectively located in a separate processor.
  • each of the above modules is all located in the same processor, or each of the above modules is located in a different processor in any combination.
  • the embodiment of the present invention further provides a remote assistance system for a terminal.
  • the method includes: a first terminal 160, a service server 162, and a second terminal 164, wherein the first terminal 160 is configured to the service server 162.
  • the current running state of the first terminal 160 is uploaded, where the current running state is an operating state of the local application in the first terminal 160 that needs the second terminal 164 to perform the assisting operation; the service server 162 is configured to use the current running state.
  • the first terminal 160 is configured to receive the current running state, and send the assisting operation command corresponding to the current running state to the service server 162.
  • the service server 162 is further configured to receive an assistance request from the first terminal 160 before sending the current running state of the first terminal 160 to the second terminal 164, where the assistance request is used to request the second terminal. 164 Remote assistance for the above current operating state.
  • the foregoing assistance request received by the service server 162 includes the first identifier of the first terminal 160 and the second identifier of the second terminal 164.
  • the service server 162 is further configured to send to the second terminal 164. Before the current running state of the first terminal 160, it is determined that the mapping relationship between the first identifier and the second identifier is present.
  • the service server 162 determines the mapping relationship by receiving a binding request from the first terminal 160 for requesting to establish the mapping relationship, and sending the binding request to the second terminal 164. And receiving the notification information sent by the second terminal 164 to indicate that the mapping relationship is allowed to be established, and after receiving the notification information, creating the mapping relationship.
  • the system includes:
  • the A terminal 170 represents a remote assistance controlled terminal device
  • the B terminal 172 represents a remote assistance implementing terminal device.
  • the A terminal 170 (corresponding to the first terminal 160) includes a certificate module 1700 for maintaining a certificate issued by the service server in the initialization phase for establishing an SSL/TLS secure channel between the A terminal and the service server.
  • the B terminal 172 (equivalent to the second terminal 164) includes an authorization decision interaction module 1720, a Token list module 1722, and a certificate module 1724. among them,
  • the authorization decision interaction module 1720 is configured to perform interaction between the B terminal and the B terminal user.
  • a dialog box pops up to request the user of the B terminal to verify whether to accept the binding of the A terminal. Make a request.
  • the Token list module 1722 is configured to save and maintain one or more Token data delivered by the service server.
  • the Token list module of the B terminal will maintain multiple Token data.
  • the certificate module 1724 is configured to maintain a certificate issued by the service server in the initialization phase for establishing an SSL/TLS secure channel between the B terminal and the service server.
  • the service server 174 includes three parent modules: a secure connection management module 1740, a remote assistance connection management module 1742, and a remote assistance operation module 1744.
  • the secure connection management module 1740 includes three modules: a certificate list module, a Token list module, and an SSL/TLS connection control module.
  • the certificate list module is used to store a certificate for establishing an SSL/TLS secure channel between the terminal and the service server, which is delivered to each terminal device in each terminal device initialization phase.
  • the Token list module is used to store Token data that is sent to the B terminal after the remote terminal is bound to the B terminal.
  • the Token list module of the service server will maintain multiple Token data.
  • SSL/TLS connection control module used to establish an SSL/TLS secure channel with the terminal device.
  • the Remote Assistance Connection Management Module consists of two modules: the Remote Assistance Mapping Table module and the Controlled Terminal Operation Result Pool Module.
  • Remote Assistance Mapping Table Module Used to save and maintain the remote assistance mapping relationship between the A terminal and the B terminal.
  • Controlled terminal operation result pool module This module allocates independent storage space for the service server to maintain the operation result of the A terminal.
  • the remote assistance operation module includes three modules: a remote assistance operation instruction receiving module, a remote assistance operation instruction execution module, and a remote assistance operation result pushing module.
  • the remote assistance operation instruction receiving module is configured to receive operation result instruction information for the A terminal from the B terminal.
  • the remote assistance operation instruction execution module performs an operation operation for the A terminal in the A terminal operation result pool based on the operation result instruction information from the B terminal.
  • the remote assistance operation result pushing module is used for the service server to push the operation result for the A terminal to the A terminal, thereby realizing the remote assistance operation of the B terminal to the A terminal.
  • the service server performs an assist operation on the current running state according to the assisting operation instruction corresponding to the current running state of the first terminal, and sends the assisting operation result to the first terminal.
  • the purpose of alleviating the burden on the terminal device is to solve the technical problem that the terminal device needs to consume its own running resources to realize the final remote assistance.
  • Embodiments of the present invention also provide a storage medium.
  • the foregoing storage medium may be used to save the program code corresponding to the action performed by the service server in the remote assistance method of the terminal provided in the foregoing Embodiment 3.
  • the foregoing storage medium may be located in a computer terminal group in a computer network.
  • a computer terminal or in any one of the mobile terminal groups.
  • the storage medium is configured to store program code for executing the following steps of the second terminal: sending a current running state of the first terminal to the second terminal, where the current running state is The operating state of the local application that needs the second terminal to perform the assisting operation in the terminal; the service server receives the assisting operation instruction corresponding to the current running state sent by the second terminal; the service server performs the current running state according to the cooperative operation instruction The operation is assisted, and the operation result is assisted; the service server sends the foregoing assistance operation result to the first terminal, thereby implementing the remote assistance operation of the second terminal by the second terminal.
  • the storage medium is configured to store program code for performing the following steps: sending an upload request to the first terminal; receiving the uploading by the first terminal according to the upload request Current running status and saved.
  • the storage medium is configured to store program code for performing the following steps: receiving a login request sent by the second terminal, where the login request carries the service server in advance Sending an identity token to the second terminal; verifying the identity token, wherein the current running state of the first terminal is sent to the second terminal after the verification is passed.
  • the storage medium is configured to store program code for performing the step of: receiving an assistance request from the first terminal, wherein the assistance request is for requesting the second terminal to Remote assistance with the current running status.
  • the storage medium is configured to store program code for performing the step of determining that there is a mapping relationship between the first identifier and the second identifier.
  • the storage medium is configured to store program code for performing the following steps: receiving a binding request from the first terminal for requesting establishment of the mapping relationship;
  • the second terminal sends the binding request, and receives the notification information that is sent by the second terminal to indicate that the mapping relationship is allowed to be established, and after the notification information is received, creates the mapping relationship.
  • any one of the above computer terminal groups can establish a communication relationship with the website server and the scanner, and the scanner can scan the value command of the web application executed by php on the computer terminal.
  • the foregoing storage medium may include, but not limited to, a USB flash drive, a Read-Only Memory (ROM), a Random Access Memory (RAM), a mobile hard disk, and a magnetic memory.
  • ROM Read-Only Memory
  • RAM Random Access Memory
  • a mobile hard disk e.g., a hard disk
  • magnetic memory e.g., a hard disk
  • Embodiments of the present invention also provide a storage medium.
  • the storage medium may be used to save the program code corresponding to the action performed by the second terminal in the remote assistance method of the terminal provided in the foregoing Embodiment 3.
  • the foregoing storage medium may be located in any one of the computer terminal groups in the computer network, or in any one of the mobile terminal groups.
  • the storage medium is configured to store program code for executing the following steps of the second terminal: receiving a current operating state of the first terminal of the service server, wherein the current operating state is the a current running state of the local application that the second terminal needs to perform the assisting operation in the first terminal, and the assisting operation instruction corresponding to the current running state is sent to the service server, where the cooperative operation instruction is used to indicate the The service server performs an assist operation on the current running state to obtain an assisted operation result.
  • the storage medium is further configured to store program code for performing the following steps: carrying the login token sent to the service server, carrying the identity token of the second terminal, the identity order
  • the card is used to provide a verification basis for the service server to verify the second terminal.
  • the foregoing storage medium may include, but not limited to, a USB flash drive, a Read-Only Memory (ROM), a Random Access Memory (RAM), a mobile hard disk, and a magnetic memory.
  • ROM Read-Only Memory
  • RAM Random Access Memory
  • a mobile hard disk e.g., a hard disk
  • magnetic memory e.g., a hard disk
  • Embodiments of the present invention also provide another storage medium.
  • the foregoing storage medium may be used to save the program code corresponding to the action performed by the first terminal in the remote assistance method of the terminal provided in the foregoing Embodiment 5.
  • the foregoing storage medium may be located in any one of the computer terminal groups in the computer network, or in any one of the mobile terminal groups.
  • the storage medium is configured to store program code for executing the following steps of the first terminal: receiving a current running state of the first terminal of the service server, where the current running state is the foregoing first The current running state of the local application that needs the second terminal to perform the assisting operation in the terminal; the assisting operation instruction corresponding to the current running state is sent to the service server, where the cooperative operation instruction is used to instruct the service server to perform the current running The state assists in the operation and obtains the result of the assistance operation.
  • the storage medium is further configured to store program code for executing the following steps of the first terminal: sending a login request carrying the identity token of the second terminal to the service server, where The identity token is used to provide a verification basis for the foregoing service server to verify the second terminal.
  • the disclosed terminal or server may be implemented in other manners.
  • the device embodiments described above are merely illustrative.
  • the division of the foregoing units is only a logical function division.
  • multiple units or components may be combined or integrated. Go to another system, or some features can be ignored or not executed.
  • the mutual coupling or direct coupling or communication connection shown or discussed may be an indirect coupling or communication connection through some interface, unit or module, and may be electrical or otherwise.
  • the units described above as separate components may or may not be physically separate, and the components displayed as units may or may not be physical units, that is, may be located in one place, or may be distributed to multiple network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of the embodiment.
  • each functional unit in each embodiment of the present invention may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit.
  • the above integrated unit can be implemented in the form of hardware or in the form of a software functional unit.
  • the above-described integrated unit if implemented in the form of a software functional unit and sold or used as a stand-alone product, may be stored in a computer readable storage medium.
  • the technical solution of the present invention which is essential or contributes to the prior art, or all or part of the technical solution, may be embodied in the form of a software product stored in a storage medium.
  • a number of instructions are included to cause a computer device (which may be a personal computer, server or network device, etc.) to perform all or part of the steps of the above-described methods of various embodiments of the present invention.
  • the foregoing storage medium includes: a U disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a removable hard disk, a magnetic disk, or an optical disk, and the like. .

Abstract

本发明公开了一种终端的远程协助方法及装置、系统。其中，该方法包括：业务服务器向第二终端发送第一终端的当前运行状态，其中，所述当前运行状态为所述第一终端中需要所述第二终端进行协助操作的本地应用的运行状态；所述业务服务器接收来自所述第二终端发送的与所述当前运行状态对应的协助操作指令；所述业务服务器依据所述协作操作指令对所述当前运行状态进行协助操作，得到协助操作结果；所述业务服务器向所述第一终端发送所述协助操作结果。本发明解决了由于终端设备需要消耗本身的运行资源实现最终的远程协助而导致的负担较重的技术问题。

Description

终端的远程协助方法及装置、系统
本申请要求2015年03月25日递交的申请号为201510134537.1、发明名称为“终端的远程协助方法及装置、系统”的中国专利申请的优先权，其全部内容通过引用结合在本申请中。
技术领域
本发明涉及远程控制领域，具体而言，涉及一种终端的远程协助方法及装置、系统。
背景技术
目前，利用部分终端设备(比如手机、车载终端、平板电脑等)对计算机进行远程协助已经得到普遍应用，但是终端设备之间的远程协助技术还未成熟，即使已经公开的技术方案，在用户体验上也存在不足。
相关技术中，提供了一种移动终端间远程桌面的实现方案：无线网络中的业务服务器排列出所有已接入无线网络的已授权移动终端，作为主控的移动终端通过业务服务器搜索已授权移动终端，选择已授权移动终端作为客户移动终端，并向所选客户移动终端发出控制请求，主控移动终端根据所选客户移动终端返回的同意受控信息，对所选客户移动终端进行控制。以下具体说明一下工作流程。
步骤101：登录业务服务器。移动终端通过3G或者WiFi方式接入无线通信网络。主控移动终端运行远程桌面客户端程序，并输入用户名、密码，请求登录业务服务器。通过业务服务器的认证之后，远程桌面客户端成功登录业务服务器。
步骤102：搜索授权用户并保存至授权用户列表。主控移动终端的远程桌面客户端周期性地向业务服务器发送搜索可控用户的请求，业务服务器接收到搜索请求后搜索可控用户并将搜索到的可控用户信息发送给主控移动终端。主控移动终端的远程桌面客户端接收到可控用户信息后将其保存到可控用户列表中。
步骤103：选择可控客户移动终端。主控移动终端的远程桌面客户端显示已授权可控用户列表。用户从授权用户列表中选择某个或者某几个客户移动终端，并向业务服务器发出控制某个或某几个客户移动终端的控制请求，业务服务器将该控制请求转发给所选的客户移动终端。
步骤S104，客户移动终端决定是否同意受控。客户移动终端接收到业务服务器转发的主控移动终端的控制请求后，选择是否同意受控，并通过业务服务器通知主控移动终 端。如果客户移动终端同意接受控制，客户移动终端与主控移动终端握手成功，二者之间建立远程桌面连接，主控移动终端接管客户移动终端，主控移动终端执行步骤105，否则，主控移动终端执行步骤103。
步骤S105，主控移动终端控制客户移动终端。客户移动终端与主控移动终端握手成功后，将显示设备的图像信息进行压缩经业务服务器发送至主控移动终端，主控移动终端的远程桌面客户端接收到图像信息解压缩并显示，然后将控制信息经业务服务器发送给客户移动终端，客户移动终端的远程桌面客户端根据控制信息调用具体操作系统可识别的应用编程接口(Application Programming Interface，简称为API)，并将显示设备的图像信息经业务服务器发送给主控移动终端。
步骤106，主控移动终端和客户移动终端随时终止通信。客户移动终端主动终止远程桌面连接时，主控移动终端执行步骤103，客户移动终端断开与业务服务器的连接。主控移动终端终止远程桌面连接时，主控移动终端和客户移动终端断开和业务服务器的连接。
从上述流程中可以看出，相关技术中的终端远程协助方案存在以下缺点：终端设备需要消耗本身资源调用具体操作系统可识别的API来实现远程协助，这样，增加了终端设备的负担。
1)终端设备负担较重。终端设备必须通过周期性地向业务服务器发送搜索可控用户的请求，来获得可控用户信息。并且所述用户信息必须保存到本地可控用户列表中。这就要求终端设备必须分配额外的资源向业务服务器进行轮询请求，并且分配额外的存储空间保存可控用户信息，这会对终端设备，尤其是资源空间受限的移动终端设备，带来额外的负荷，影响其工作性能。
2)受控终端设备无法主动对远程协助的主控终端设备进行验证和授权，且当远程协助连接需要再次建立时，已被验证的主控终端设备无法快速地与受控终端设备建立连接，造成用户体验不佳。
针对上述的问题，目前尚未提出有效的解决方案。
发明内容
本发明实施例提供了一种终端的远程协助方法及装置、系统，以至少解决由于终端设备需要消耗本身的运行资源实现最终的远程协助而导致的负担较重的技术问题。
根据本发明实施例的一个方面，提供了一种终端的远程协助方法，包括：业务服务器向第二终端发送第一终端的当前运行状态，其中，所述当前运行状态为所述第一终端 中需要所述第二终端进行协助操作的本地应用的运行状态；所述业务服务器接收来自所述第二终端发送的与所述当前运行状态对应的协助操作指令；所述业务服务器依据所述协作操作指令对所述当前运行状态进行协助操作，得到协助操作结果；所述业务服务器向所述第一终端发送所述协助操作结果。
根据本发明实施例的又一个方面，提供了另外一种终端的远程协助方法，包括：第一终端向业务服务器上传需要第二终端进行协助操作的本地应用的当前运行状态；所述第一终端接收所述业务服务器根据来自所述第二终端的协助操作指令对所述当前运行状态的协助操作结果，其中，所述协助操作结果用于反映所述第二终端对所述第一终端的协助操作。
根据本发明实施例的又一个方面，提供了另外一种终端的远程协助方法，包括：第二终端接收业务服务器第一终端的当前运行状态，其中，所述当前运行状态为所述第一终端中需要第二终端进行协助操作的本地应用的当前运行状态；所述第二终端将与所述当前运行状态对应的协助操作指令发送至所述业务服务器，其中，所述协作操作指令用于指示所述业务服务器对所述当前运行状态进行协助操作，得到协助操作结果。
根据本发明实施例的另一方面，还提供了一种终端的远程协助装置，包括：第一发送模块，用于向第二终端发送第一终端的当前运行状态，其中，所述当前运行状态为所述第一终端中需要所述第二终端进行协助操作的本地应用的运行状态；第一接收模块，用于接收来自所述第二终端发送的与所述当前运行状态对应的协助操作指令；协助模块，用于依据所述协作操作指令对所述当前运行状态进行协助操作，得到协助操作结果；第二发送模块，用于向所述第一终端发送所述协助操作结果。
根据本发明实施例的另一方面，还提供了另外一种终端的远程协助装置，包括：上传模块，用于向业务服务器上传需要第二终端进行协助操作的本地应用的当前运行状态；接收模块，用于接收所述业务服务器根据来自所述第二终端的协助操作指令对所述当前运行状态的协助操作结果，其中，所述协助操作结果用于反映所述第二终端对所述第一终端的协助操作。
根据本发明实施例的另一方面，还提供了另外一种终端的远程协助装置，包括：接收模块，用于接收业务服务器第一终端的当前运行状态，其中，所述当前运行状态为所述第一终端中需要第二终端进行协助操作的本地应用的当前运行状态；第一发送模块，用于将与所述当前运行状态对应的协助操作指令发送至所述业务服务器，其中，所述协作操作指令用于指示所述业务服务器对所述当前运行状态进行协助操作，得到协助操作 结果。
根据本发明实施例的再一方面，还提供了一种终端的远程协助系统，包括：第一终端、业务服务器和第二终端，其中，所述第一终端，用于向所述业务服务器上传所述第一终端的当前运行状态，其中，所述当前运行状态为所述第一终端中需要所述第二终端进行协助操作的本地应用的运行状态；所述业务服务器，用于将所述当前运行状态发送至所述第二终端；以及接收所述第二终端发送的所述当前运行状态对应的协助操作指令并根据该协助操作指令对所述当前运行状态进行协助操作，将得到的协助操作结果发送至所述第一终端；所述第二终端，用于接收所述当前运行状态，并将与所述当前运行状态对应的所述协助操作指令发送至所述业务服务器。
在本发明实施例中，采用业务服务器根据第二终端发送的与第一终端的当前运行状态对应的协助操作指令对该当前运行状态进行协助操作，并将协助操作结果发送至第一终端的方式，达到了减轻终端设备的负担的目的，进而解决了由于终端设备需要消耗本身的运行资源实现最终的远程协助而导致的负担较重的技术问题。
附图说明
此处所说明的附图用来提供对本发明的进一步理解，构成本申请的一部分，本发明的示意性实施例及其说明用于解释本发明，并不构成对本发明的不当限定。在附图中：
图1是本发明实施例1的一种用于实现终端的远程协助方法的计算机终端的硬件结构框图；
图2是根据本发明实施例1的一种可选的终端的远程协助方法的流程图；
图3是根据本发明实施例1的一种可选的映射关系的建立方法的流程图；
图4是根据本发明实施例1的一种可选的映射关系的建立方法的另一流程图；
图5是根据本发明实施例2的一种可选的终端的远程协助装置的另一结构框图；
图6是根据本发明实施例2的一种可选的终端的远程协助装置的另一结构框图；
图7是根据本发明实施例2的一种可选的终端的远程协助装置的另一结构框图；
图8是根据本发明实施例2的一种可选的终端的远程协助装置的另一结构框图；
图9是根据本发明实施例2的一种可选的终端的远程协助装置的另一结构框图；
图10是根据本发明实施例3的一种可选的终端的远程协助方法的流程图；
图11是根据本发明实施例4的一种可选的终端的远程协助装置的结构框图；
图12是根据本发明实施例4的一种可选的终端的远程协助装置的另一结构框图；
图13是根据本发明实施例5的一种可选的终端的远程协助方法的流程图；
图14是根据本发明实施例6的一种可选的终端的远程协助装置的结构框图；
图15是根据本发明实施例6的一种可选的终端的远程协助装置的另一结构框图；
图16是根据本发明实施例7的一种可选的终端的远程协助系统的结构框图；
图17是根据本发明实施例7的一种可选的终端的远程协助系统的结构框图。
具体实施方式
为了使本技术领域的人员更好地理解本发明方案，下面将结合本发明实施例中的附图，对本发明实施例中的技术方案进行清楚、完整地描述，显然，所描述的实施例仅仅是本发明一部分的实施例，而不是全部的实施例。基于本发明中的实施例，本领域普通技术人员在没有做出创造性劳动前提下所获得的所有其他实施例，都应当属于本发明保护的范围。
需要说明的是，本发明的说明书和权利要求书及上述附图中的术语“第一”、“第二”等是用于区别类似的对象，而不必用于描述特定的顺序或先后次序。应该理解这样使用的数据在适当情况下可以互换，以便这里描述的本发明的实施例能够以除了在这里图示或描述的那些以外的顺序实施。此外，术语“包括”和“具有”以及他们的任何变形，意图在于覆盖不排他的包含，例如，包含了一系列步骤或单元的过程、方法、系统、产品或设备不必限于清楚地列出的那些步骤或单元，而是可包括没有清楚地列出的或对于这些过程、方法、产品或设备固有的其它步骤或单元。
实施例1
根据本发明实施例，还提供了一种终端的远程协助的方法实施例，需要说明的是，在附图的流程图示出的步骤可以在诸如一组计算机可执行指令的计算机系统中执行，并且，虽然在流程图中示出了逻辑顺序，但是在某些情况下，可以以不同于此处的顺序执行所示出或描述的步骤。
本申请实施例1所提供的方法实施例可以在移动终端、计算机终端或者类似的运算装置中执行。以运行在计算机终端上为例，图1是本发明实施例的一种终端的远程协助方法的计算机终端的硬件结构框图。如图1所示，计算机终端10可以包括一个或多个(图中仅示出一个)处理器102(处理器102可以包括但不限于微处理器MCU或可编程逻辑器件FPGA等的处理装置)、用于存储数据的存储器104、以及用于通信功能的传输装置106。本领域普通技术人员可以理解，图1所示的结构仅为示意，其并不对上述电子装置的结构造成限定。例如，计算机终端10还可包括比图1中所示更多或者更少的组件，或者具有与图1所示不同的配置。
存储器104可用于存储应用软件的软件程序以及模块，如本发明实施例中的终端的远程协助方法对应的程序指令/模块，处理器102通过运行存储在存储器104内的软件程序以及模块，从而执行各种功能应用以及数据处理，即实现上述的应用程序的漏洞检测方法。存储器104可包括高速随机存储器，还可包括非易失性存储器，如一个或者多个磁性存储装置、闪存、或者其他非易失性固态存储器。在一些实例中，存储器104可进一步包括相对于处理器102远程设置的存储器，这些远程存储器可以通过网络连接至计算机终端10。上述网络的实例包括但不限于互联网、企业内部网、局域网、移动通信网及其组合。
传输装置106用于经由一个网络接收或者发送数据。上述的网络具体实例可包括计算机终端10的通信供应商提供的无线网络。在一个实例中，传输装置106包括一个网络适配器(Network Interface Controller，NIC)，其可通过基站与其他网络设备相连从而可与互联网进行通讯。在一个实例中，传输装置106可以为射频(Radio Frequency，RF)模块，其用于通过无线方式与互联网进行通讯。
本领域普通技术人员可以理解，图1所示的结构仅为示意，计算机终端也可以是智能手机(如Android手机、iOS手机等)、平板电脑、掌声电脑以及移动互联网设备(Mobile Internet Devices，MID)、PAD等终端设备。图1其并不对上述电子装置的结构造成限定。例如，计算机终端10还可包括比图1中所示更多或者更少的组件(如网络接口、显示装置等)，或者具有与图10所示不同的配置。
在上述运行环境下，本申请提供了如图2所示的终端的远程协助方法。本实施例中的业务服务器可以采用上述计算机终端的硬件。图2是根据本发明实施例1的一种可选的终端的远程协助方法的流程图。
如图2所示，本实施例提供的终端的远程协助方法包括步骤S202-S208，其中：
步骤S202，业务服务器向第二终端发送第一终端的当前运行状态，其中，上述当前运行状态为第一终端中需要第二终端进行协助操作的本地应用的运行状态；
作为本发明实施例的一个可选实施方式，在业务服务器向第二终端发送第一终端的当前运行状态之前，可以先获取上述当前运行状态，例如可以实时从第一终端获取，还可以从第三方设备获取，在本实施例的一个优选实施方式中，还可以采用从本地数据库中获取，具体地：业务服务器向第一终端发送上传请求；业务服务器接收第一终端根据该上传请求上传的上述当前运行状态并保存。对于从本地数据库中获取的情况，可以在业务服务器开辟一专用于存储第一终端的运行状态的存储空间(又称为操作结果池)。
在一个可选实施方式中，由于在业务服务器接收第一终端根据上述上传请求上传的上述当前运行状态之后，第二终端还需要登录业务服务器，以进行后续处理过程，因此，为进一步减少终端设备的负担，以及提高远程协助的效率，在本实施例中，可以通过以下方式登录业务服务器，但不限于此：业务服务器接收第二终端发送的登录请求，其中，该登录请求中携带有业务服务器预先下发至上述第二终端的身份令牌；业务服务器对上述身份令牌进行验证，其中，在验证通过后向第二终端发送第一终端的当前运行状态。这样，远程协助实施终端(即第二终端)只需要保存其已被受控终端授权的Token信息即可，而不需要实施终端设备主动向业务服务器周期性请求受控终端的信息，并分配额外的存储空间保存可控用户信息，尤其是对于资源空间受限的移动终端设备，可以有效减轻其额外负荷，优化其工作性能。
需要说明的是，上述当前运行状态可以表现为第一终端的本地操作结果，例如对本地应用的当前操作结果。
在一个可选实施方式中，上述当前运行状态的表现形式包括但不限于以下之一：本地JavaScript运算结果、本地桌面图像信息。具体地，在远程协助是基于WEB应用的情况时，上述当前运行状态可以表现为本地JavaScript运算结果；在远程协助是基于远程客户端应用的情况时，上述当前运行状态可以表现为抓取的本地桌面图像信息。
步骤S204，业务服务器接收来自第二终端发送的与上述当前运行状态对应的协助操作指令；这样，第二终端仅是将控制指令(即协助操作指令)发送至业务服务器即可，具体的协助操作可以交由业务服务器处理，详见步骤S206和S208，此处不再赘述。
步骤S206，业务服务器依据上述协作操作指令对上述当前运行状态进行协助操作，得到协助操作结果；
步骤S208，业务服务器向第一终端发送上述协助操作结果，从而实现了第二终端对第一终端的远程协助操作。
通过上述各个处理步骤，由于将在终端设备侧完成的协助操作转移至业务服务器，因此，可以有效减轻终端设备的运行负担。
相关技术中，终端设备必须通过周期性地向业务服务器发送搜索可控用户的请求，来获得可控用户信息，并且上述用户信息必须保存到本地可控用户列表中。这就要求终端设备必须分配额外的资源向业务服务器进行轮询请求，为节省终端的运行资源，在本实施例的一个可选实施方式中，可以在只有终端存在远程协助需求时，才进行终端远程协助的一些操作，例如可以在业务服务器向第二终端发送第一终端的当前运行状态之前， 业务服务器接收来自第一终端的协助请求，其中，该协助请求用于请求第二终端对上述当前运行状态进行远程协助。需要说明的是，上述处理过程可以在在业务服务器向第二终端发送第一终端的当前运行状态之前的任意时刻执行，例如，还可以在业务服务器向第一终端发送用于请求第一终端上传上述当前运行状态的上传请求之前执行，但不限于此。
并且，相关技术中，受控终端设备无法主动对远程协助的主控终端设备进行验证和授权，且当远程协助连接需要再次建立时，已被验证的主控终端设备无法快速地与受控终端设备建立连接，造成用户体验不佳，为解决上述技术问题，本发明实施例提供的终端的远程协助方法可以通过在业务服务器侧建立主控终端和受控终端之间的映射关系实现，即第一终端发送协助请求时，业务服务器只要能够查询到(或确定存在)该协助请求中携带的第一终端的第一标识和第二终端的第二标识的映射关系即可；
对于上述映射关系的确定方式可以有多种，例如可以是第一终端或第二终端发起建立，或者，业务服务器从第三方获取，或者，用户直接预先配置，对于第一终端主动发起建立上述映射关系的过程，可以表现为以下形式：业务服务器接收来自第一终端的用于请求建立上述映射关系的绑定请求；业务服务器向第二终端发送上述绑定请求；业务服务器接收第二终端发送的用于指示允许建立上述映射关系的通知信息，并在接收到上述通知信息后，创建上述映射关系。
为了更好地理解上述映射关系的建立过程，以下结合图3和一个具体应用场景详细说明。在以下实施例中，第一终端为A终端，用于标识远程协助受控终端设备；第二终端为B终端，用于标识远程协助实施终端设备。
图3是根据本发明实施例1的一种可选的映射关系的建立方法的流程图。如图3所示，该方法包括以下步骤：
步骤S302，初始化阶段。在A终端和B终端第一次在业务服务器注册时，业务服务分别预先下发相应的证书到A终端和B终端，此证书将会用于A终端与业务服务器、B终端与业务服务器建立SSL/TLS安全通道。
步骤S304，A终端首先发起与B终端建立绑定的请求。当A终端希望同B终端在业务服务器上建立远程协助的映射关系时，A终端会向业务服务器发送绑定建立请求，请求内容包含但不限于B终端的身份信息(如账号信息、终端设备MAC号等)。业务服务器收到所述请求后，会验证A终端与B终端是否已经建立了映射关系，若未建立映射关系，则进入步骤S306。
步骤S306，业务服务器向B终端发送绑定请求。若业务服务器确定A终端与B终端还未建立映射关系，则会向B终端发现绑定请求，请求内容包含但不限于A终端和B终端的身份信息(如账号信息、终端设备MAC号等)。B终端收到所述请求后，会弹出对话框向B终端的用户请求验证是否接受A终端的绑定请求。如果同意请求，则进入步骤S308。
步骤S308，B终端设备向业务服务器发送同意绑定通知。若B终端同意与A终端进行绑定，则会向业务服务器发送同意通知。业务服务器收到所述通知后，会在本地的映射表创建A-B映射关系，并保存在本地的存储空间。同时生成Token，生成方法是利用F(x,y,z)函数，其中，x,y，z分别表示A终端的身份信息，B终端的身份信息以及随机数，身份信息指账号信息、终端设备MAC号等可以标识终端设备身份的信息，F函数可以但不限于现有的Hash函数。
步骤S310，业务服务器与B终端建立安全通道。在业务服务器生成基于A终端和B终端的令牌(Token)后，业务服务器与B终端设备利用步骤S302预发的证书建立业务服务器与B终端之间的安全通道。
步骤S312，业务服务器向B终端发送Token。利用步骤S310创建的安全通道，业务服务器将Token下发至B终端设备。之后，在A终端申请B对其进行远程协助时，该Token用于B终端向业务服务器证明其身份。B终端收到所述Token后，将其保存在本地存储空间。
步骤S314，业务服务器通知A终端绑定成功，A终端已经同B终端建立映射关系，之后A终端可以申请B终端对其进行远程协助。
步骤S316，业务服务器通知B终端绑定成功，A终端已经同B终端建立映射关系，之后A终端可以申请B终端对其进行远程协助。
基于上述应用场景，在本发明的一个可选实施例提供的终端的远程协助方法可以通过图4所示流程实现：
步骤S402，业务服务器与A终端建立安全通道。当A终端希望登录业务服务器时，业务服务器与A终端设备利用预发的证书建立业务服务器与A终端之间的安全通道。
步骤S404，A终端向业务服务器发起登录请求。利用步骤S402创建的安全通道，A终端发送登录业务服务器请求，请求内容包含但不限于A终端身份信息(如账号信息、终端设备MAC号等)。业务服务器收到登录请求后，验证A终端的身份信息。如果验证通过，则进入步骤3。
步骤S406，业务服务器向A终端返回登录成功通知。收到登录成功通知后，A终端准备发起远程协助请求。
步骤S408，A终端向业务服务器发起远程协助请求。该请求内容包含但不限于A终端的账号信息，B终端的账号信息。B终端的账号信息，可以通过用户输入，也可以缓存在A终端本地。业务服务器收到所述请求后，查询本地映射表，确定是否存在A与B的映射关系，如果存在，则进入步骤S410。
步骤S410，业务服务器向A终端发送当前操作状态上传请求。若确定A终端与B终端存在映射关系，业务服务器请求A终端停止当前操作运算，同时上传其当前的操作结果到业务服务器。A终端收到所述请求后，会停止本地的操作运算，同时抓取本地的操作结果。对于远程协助是基于Web应用的情况，所述操作结果包括但不限于本地JavaScript运算结果；对于远程协助是基于远程客户端应用的情况，所述操作结果包括但不限于本地桌面图像信息。如果A终端本地当前操作结果抓取成功，则进入步骤S412。
步骤S412，A终端向业务服务器上传本地当前操作结果。业务服务器收到所述操作结果后，将该操作结果同步至本地的A终端操作结果池。所述A终端操作结果池是业务服务器在本地分配的独立的存储空间，用于维护A终端的操作结果。如果同步成功，则进入步骤S414。
步骤S414，业务服务器通知B终端，A终端已经就绪。该消息通知B终端，A终端已经做好准备，并且A终端可以开始进行接受远程协助。
步骤S416，业务服务器与B终端建立安全通道。在业务服务器通知B终端A终端已经就绪后，业务服务器与B终端设备利用预发的证书建立业务服务器与B终端之间的安全通道。
步骤S418，B终端向业务服务器发起登录请求。利用步骤S416创建的安全通道，B终端发送登录业务服务器请求，请求内容包含终端设备间建立远程协助映射关系过程中业务服务器下发到B终端的Token，以及B终端身份信息(如账号信息、终端设备MAC号等)。业务服务器收到登录请求后，验证B终端的Token。如果验证通过，则进入步骤S420。
步骤S420，业务服务器向B终端返回登录成功通知，同时向B终端发送保存在业务服务器的A终端当前操作结果。收到所述消息后，B终端开始对A终端进行远程协助。
步骤S422，B终端对接收到的A终端当前操作结果并显示，然后将协助操作指令信息发送给业务服务器。业务服务器收到来自B终端的操作结果指令信息后，在A终端操 作结果池进行A终端操作运算。
步骤S424，业务服务器将操作结果推送至A终端，从而实现B终端对A终端的远程协助操作。
需要说明的是，对于前述的各方法实施例，为了简单描述，故将其都表述为一系列的动作组合，但是本领域技术人员应该知悉，本发明并不受所描述的动作顺序的限制，因为依据本发明，某些步骤可以采用其他顺序或者同时进行。其次，本领域技术人员也应该知悉，说明书中所描述的实施例均属于优选实施例，所涉及的动作和模块并不一定是本发明所必须的。
通过以上的实施方式的描述，本领域的技术人员可以清楚地了解到根据上述实施例的方法可借助软件加必需的通用硬件平台的方式来实现，当然也可以通过硬件，但很多情况下前者是更佳的实施方式。基于这样的理解，本发明的技术方案本质上或者说对现有技术做出贡献的部分可以以软件产品的形式体现出来，该计算机软件产品存储在一个存储介质(如ROM/RAM、磁碟、光盘)中，包括若干指令用以使得一台终端设备(可以是手机，计算机，服务器，或者网络设备等)执行本发明各个实施例上述的方法。
本实施例可以实现一个终端设备主动请求另一个终端设备对其进行远程协助，本实施例通过在业务服务器建立远程协助受控终端与远程协助实施终端的映射关系，实现远程协助受控终端对远程协助实施终端的快速、安全的验证以及连接，降低了验证的复杂度，增强了连接的安全性，可跨平台、跨浏览器实现终端设备之间的远程协助和远程管理，使得用户体验更加良好。
实施例2
根据本发明实施例，还提供了一种终端的远程协助装置，该装置可以应用于业务服务器中，用于实施上述终端的远程协助方法；本实施例中的业务服务器可以采用实施例1所述计算机终端的结构，如图5所示，该装置包括：
第一发送模块50，用于向第二终端发送第一终端的当前运行状态，其中，上述当前运行状态为第一终端中需要第二终端进行协助操作的本地应用的运行状态；
第一接收模块52，用于接收来自第二终端发送的与上述当前运行状态对应的协助操作指令；
协助模块54，连接至第一接收模块52，用于依据上述协作操作指令对上述当前运行状态进行协助操作，得到协助操作结果；
第二发送模块56，连接至协助模块54，用于向第一终端发送上述协助操作结果。
通过上述各个模块实现的功能，同样可以有效减轻终端设备的运行负担。
可选地，如图6所示，本实施例提供的终端的远程协助装置还可以包括：第三发送模块60，用于向上述第一终端发送上传请求；第二接收模块62，连接至第一发送模块50，用于接收上述第一终端根据上述上传请求上传的上述当前运行状态并保存。
并且，在本实施例中，如图7所示，上述装置还可以包括：第三接收模块70，用于接收上述第二终端发送的登录请求，其中，该登录请求中携带有上述业务服务器预先下发至上述第二终端的身份令牌；验证模块72，连接至第三接收模块70，用于对上述身份令牌进行验证，其中，在验证通过后向上述第二终端发送上述第一终端的当前运行状态。
可选地，如图8所示，本实施例提供的终端的远程协助装置还可以包括：第四接收模块80，用于接收来自上述第一终端的协助请求，其中，该协助请求用于请求第二终端对上述当前运行状态进行远程协助。相应地，第三接收模块80，用于接收携带有以下信息的上述协助请求：上述第一终端的第一标识和上述第二终端的第二标识；此时，如图8所示，上述装置还可以包括：确定模块82，连接至第四接收模块80，用于确定存在上述第一标识与上述第二标识的映射关系。
在本实施例的一种可选方案中，如图9所示，本实施例提供的终端的远程协助装置还可以包括：第五接收模块90，用于接收来自上述第一终端的用于请求建立上述映射关系的绑定请求；第四发送模块92，连接至第五接收模块90，用于向上述第二终端发送上述绑定请求；第六接收模块94，连接至第四发送模块92，用于接收上述第二终端发送的用于指示允许建立上述映射关系的通知信息，并在接收到上述通知信息后，创建上述映射关系。
这样，便实现了第一终端和第二终端的映射关系的建立，从而通过判断业务服务器中是否存在上述映射关系代替相关技术中需要终端进行周期性轮询的方案，节省了终端的运行资源，减轻了其运行负担。
需要说明的是，本实施例中所涉及到的各个模块是可以通过软件或硬件来实现的，对于后者，可以通过以下方式实现，但不限于此：上述各个模块分别位于一个独立的处理器中，或者，上述各个模块全部位于同一处理器中，或者，上述各个模块以任意组合的形式位于不同的处理器中。
需要说明的是，本实施例提供的终端的远程协助装置的可选实施方式可以参见实施例1中的相关描述，此处不再赘述。
实施例3
本发明实施例还提供另外一种终端的远程协助方法，在本实施例中所涉及的终端可以是移动终端(例如，手机、平板电脑等)，也可以是其他类型的终端。终端上运行的操作系统也而已是各种类型的系统，例如，目前被广泛使用的安卓系统，或者是Windows操作系统、iOS系统等，但是并不限于此。并且本实施例中的服务器可以是一个或者一组服务器，也可以是云服务器等，该服务器可以按照不同的需要来进行部署。以下实施例中所涉及到模块可以是一种软件的功能，这些模块可以集中在一个软件上实现，也可以分为不同的软件实现。
该方法可以运行于第二终端中，该终端可以采用图1所示的计算机终端的硬件结构，但不限于此，如图10所示，该方法包括以下处理步骤：
步骤S1002，第二终端接收业务服务器第一终端的当前运行状态，其中，所述当前运行状态为所述第一终端中需要第二终端进行协助操作的本地应用的当前运行状态；
为提高效率，可选地，在第二终端接收业务服务器第一终端的当前运行状态之前，第二终端在向业务服务器发送的登录请求中携带有所述第二终端的身份令牌，该身份令牌用于为所述业务服务器对所述第二终端进行验证提供验证依据。
步骤S1004，第二终端将与所述当前运行状态对应的协助操作指令发送至所述业务服务器，其中，所述协作操作指令用于指示所述业务服务器对所述当前运行状态进行协助操作，得到协助操作结果。
需要说明的是，本实施例中的其它可选实施方式可以参见实施例1中的相关描述，此处不再赘述。
本领域普通技术人员可以理解上述实施例的各种方法中的全部或部分步骤是可以通过程序来指示终端设备相关的硬件来完成，该程序可以存储于一计算机可读存储介质中，存储介质可以包括：闪存盘、只读存储器(Read-Only Memory，ROM)、随机存取器(Random Access Memory，RAM)、磁盘或光盘等。
实施例4
根据本发明实施例，还提供了一种终端的远程协助装置，该装置可以应用于第一终端中，用于实施实施例3中所述方法，如图11所示，该装置包括：
上传模块110，用于向业务服务器上传需要第二终端进行协助操作的本地应用的当前运行状态；可选地，上传模块110还可以包括以下处理单元：接收单元1100，用于接收来自上述业务服务器的上传请求；上传单元1102，用于在上述上传请求的触发下，向上述业务服务器上传上述当前运行状态。
接收模块112，连接至上传模块110，用于接收上述业务服务器根据来自上述第二终端的协助操作指令对上述当前运行状态的协助操作结果，其中，上述协助操作结果用于反映上述第二终端对上述第一终端的协助操作。
在一个可选的实施方式中，如图12所示，本实施例提供的终端的远程协助装置还可以包括：
发送模块114，用于向上述业务服务器发送用于请求第二终端对上述当前运行状态进行远程协助的协助请求。
需要说明的是，本实施例中所涉及到的各个模块是可以通过软件或硬件来实现的，对于后者，可以通过以下方式实现，但不限于此：上述各个模块分别位于一个独立的处理器中，或者，上述各个模块全部位于同一处理器中，或者，上述各个模块以任意组合的形式位于不同的处理器中。
需要说明的是，本实施例提供的终端的远程协助装置的可选实施方式可以参见实施例1中的相关描述，此处不再赘述。
实施例5
本发明实施例还提供另外一种终端的远程协助方法，需要说明的是，在附图的流程图示出的步骤可以在诸如一组计算机可执行指令的计算机系统中执行，并且，虽然在流程图中示出了逻辑顺序，但是在某些情况下，可以以不同于此处的顺序执行所示出或描述的步骤。
该方法可以运行于第二终端中，该终端可以采用图1所示的计算机终端的硬件结构，但不限于此，如图13所示，该方法包括以下处理步骤：
步骤S1302，第二终端接收业务服务器第一终端的当前运行状态，其中，上述当前运行状态为上述第一终端中需要第二终端进行协助操作的本地应用的当前运行状态；
步骤S1304，第二终端将与上述当前运行状态对应的协助操作指令发送至上述业务服务器，其中，上述协作操作指令用于指示上述业务服务器对上述当前运行状态进行协助操作，得到协助操作结果。
为了提高远程协助的效率，第二终端接收业务服务器第一终端的当前运行状态之前，第二终端向上述业务服务器发送携带有上述第二终端的身份令牌的登录请求，该身份令牌用于为上述业务服务器对上述第二终端进行验证提供验证依据。即业务服务器在对第二终端的身份令牌进行验证后，便可以认为验证通过，便可以执行后续的处理过程，例如，业务服务器向第二终端返回登录成功通知，同时向第二终端发送第一终端的上述当 前运行状态，然后第二终端会将对上述当前运行状态的控制指令发送至业务服务器，由业务服务器进行维护操作，最后将操作结果推送至第一终端。
实施例6
根据本发明实施例，还提供了一种终端的远程协助装置，该装置可以应用于第二终端中，用于实施实施例5中所述方法，如图14所示，该装置包括：
接收模块140，用于接收业务服务器第一终端的当前运行状态，其中，上述当前运行状态为上述第一终端中需要第二终端进行协助操作的本地应用的当前运行状态；
第一发送模块142，用于将与上述当前运行状态对应的协助操作指令发送至上述业务服务器，其中，上述协作操作指令用于指示上述业务服务器对上述运行状态进行协助操作，得到协助操作结果。
可选地，如图15所示，本实施例提供的终端的远程协助装置还可以包括以下处理模块：第二发送模块144，用于向上述业务服务器发送登录请求，其中，该登录请求中携带有上述第二终端的身份令牌，该身份令牌用于为上述业务服务器对第二终端进行验证提供验证依据。
需要说明的是，本实施例中所涉及到的各个模块是可以通过软件或硬件来实现的，对于后者，可以通过以下方式实现，但不限于此：上述各个模块分别位于一个独立的处理器中，或者，上述各个模块全部位于同一处理器中，或者，上述各个模块以任意组合的形式位于不同的处理器中。
需要说明的是，本实施例提供的终端的远程协助装置的可选实施方式可以参见实施例1中的相关描述，此处不再赘述。
实施例7
本发明实施例还提供了一种终端的远程协助系统，如图16所示，包括：第一终端160、业务服务器162和第二终端164，其中，第一终端160，用于向业务服务器162上传上述第一终端160的当前运行状态，其中，上述当前运行状态为上述第一终端160中需要上述第二终端164进行协助操作的本地应用的运行状态；业务服务器162，用于将上述当前运行状态发送至上述第二终端164；以及接收上述第二终端164发送的上述当前运行状态对应的协助操作指令并根据该协助操作指令对上述当前运行状态进行协助操作，将得到的协助操作结果发送至上述第一终端160；第二终端164，用于接收上述当前运行状态，并将与上述当前运行状态对应的上述协助操作指令发送至上述业务服务器162。
可选地，业务服务器162，还用于在向第二终端164发送第一终端160的当前运行状态之前，接收来自上述第一终端160的协助请求，其中，该协助请求用于请求第二终端164对上述当前运行状态进行远程协助。
可选地，业务服务器162接收的上述协助请求中携带有上述第一终端160的第一标识和上述第二终端164的第二标识；上述业务服务器162，还用于在向第二终端164发送第一终端160的当前运行状态之前，确定存在上述第一标识与上述第二标识的映射关系。
在一个可选实施方式中，业务服务器162通过以下方式确定上述映射关系：接收来自上述第一终端160的用于请求建立上述映射关系的绑定请求；向上述第二终端164发送上述绑定请求；接收上述第二终端164发送的用于指示允许建立上述映射关系的通知信息，并在接收到上述通知信息后，创建上述映射关系。
本实施例中所涉及的业务服务器、第一终端、第二终端的具体结构形式以及具体功能可以参见实施例1-7中所述，此处不再赘述。以下仅针对本实施例提供的终端的远程协助系统的具体结构详细说明。如图17所示，该系统包括：
A终端170表示远程协助受控终端设备，B终端172表示远程协助实施终端设备。
其中，A终端170(相当于第一终端160)包含一个证书模块1700，用于维护在初始化阶段业务服务器下发的用于建立A终端与业务服务器之间SSL/TLS安全通道的证书。
B终端172(相当于第二终端164)包含一个授权判定交互模块1720，一个Token列表模块1722，以及一个证书模块1724。其中，
授权判定交互模块1720：用于B终端与B终端用户的交互，当B终端收到A终端发起的远程协助绑定请求后，会弹出对话框向B终端的用户请求验证是否接受A终端的绑定请求。
Token列表模块1722：用于保存和维护业务服务器下发的一个或者多个Token数据。当多个远程协助受控终端设备发起请求希望同B终端设备进行远程协助绑定时，B终端的Token列表模块将会维护多个Token数据。
证书模块1724：用于维护在初始化阶段业务服务器下发的用于建立B终端与业务服务器之间SSL/TLS安全通道的证书。
业务服务器174包含三个父模块：安全连接管理模块1740，远程协助连接管理模块1742，远程协助操作模块1744。
安全连接管理模块1740包含三个模块：证书列表模块，Token列表模块，以及SSL/TLS连接控制模块。
证书列表模块：用于保存在每个终端设备初始化阶段，下发到每个终端设备的，用于建立终端与业务服务器之间SSL/TLS安全通道的证书。
Token列表模块：用于保存在A终端与B终端建立远程协助绑定后，下发到B终端的Token数据。当A终端设备发起请求希望同多个远程协助实施终端设备进行远程协助绑定时，业务服务器的Token列表模块将会维护多个Token数据。
SSL/TLS连接控制模块：用于建立同终端设备的SSL/TLS安全通道。
远程协助连接管理模块包含两个模块：远程协助映射表模块，以及受控终端操作结果池模块。
远程协助映射表模块：用于保存和维护A终端与B终端之间的远程协助映射关系。
受控终端操作结果池模块：该模块为业务服务器在本地分配独立的存储空间，用于维护A终端的操作结果。
远程协助操作模块包含三个模块：远程协助操作指令接收模块，远程协助操作指令执行模块，以及远程协助操作结果推送模块。
远程协助操作指令接收模块：用于接收来自B终端的针对A终端的操作结果指令信息。
远程协助操作指令执行模块：基于来自B终端的操作结果指令信息，在A终端操作结果池进行针对A终端的操作运算。
远程协助操作结果推送模块：用于业务服务器将针对A终端的操作结果推送至A终端，从而实现B终端对A终端的远程协助操作。
通过本实施例可以看出，业务服务器根据第二终端发送的与第一终端的当前运行状态对应的协助操作指令对该当前运行状态进行协助操作，并将协助操作结果发送至第一终端，达到了减轻终端设备的负担的目的，进而解决了由于终端设备需要消耗本身的运行资源实现最终的远程协助而导致的负担较重的技术问题。
实施例8
本发明的实施例还提供了一种存储介质。可选地，在本实施例中，上述存储介质可以用于保存上述实施例3所提供的终端的远程协助方法中与业务服务器所执行动作对应的程序代码。
可选地，在本实施例中，上述存储介质可以位于计算机网络中计算机终端群中的任 意一个计算机终端中，或者位于移动终端群中的任意一个移动终端中。
可选地，在本实施例中，存储介质被设置为存储用于执行第二终端的以下步骤的程序代码：向第二终端发送第一终端的当前运行状态，其中，上述当前运行状态为第一终端中需要第二终端进行协助操作的本地应用的运行状态；业务服务器接收来自第二终端发送的与上述当前运行状态对应的协助操作指令；业务服务器依据上述协作操作指令对上述当前运行状态进行协助操作，得到协助操作结果；业务服务器向第一终端发送上述协助操作结果，从而实现了第二终端对第一终端的远程协助操作。
可选地，在本实施例中，存储介质被设置为存储用于执行以下步骤的程序代码：向所述第一终端发送上传请求；接收所述第一终端根据所述上传请求上传的所述当前运行状态并保存。
可选地，在本实施例中，存储介质被设置为存储用于执行以下步骤的程序代码：接收所述第二终端发送的登录请求，其中，该登录请求中携带有所述业务服务器预先下发至所述第二终端的身份令牌；对所述身份令牌进行验证，其中，在验证通过后向所述第二终端发送所述第一终端的当前运行状态。
可选地，在本实施例中，存储介质被设置为存储用于执行以下步骤的程序代码：接收来自所述第一终端的协助请求，其中，该协助请求用于请求第二终端对所述当前运行状态进行远程协助。
可选地，在本实施例中，存储介质被设置为存储用于执行以下步骤的程序代码：确定存在所述第一标识与所述第二标识的映射关系。
可选地，在本实施例中，存储介质被设置为存储用于执行以下步骤的程序代码：接收来自所述第一终端的用于请求建立所述映射关系的绑定请求；向所述第二终端发送所述绑定请求；接收所述第二终端发送的用于指示允许建立所述映射关系的通知信息，并在接收到所述通知信息后，创建所述映射关系。
此处需要说明的是，上述计算机终端群中的任意一个可以与网站服务器和扫描器建立通信关系，扫描器可以扫描计算机终端上php执行的web应用程序的值命令。
可选地，在本实施例中，上述存储介质可以包括但不限于：U盘、只读存储器(ROM，Read-Only Memory)、随机存取存储器(RAM，Random Access Memory)、移动硬盘、磁碟或者光盘等各种可以存储程序代码的介质。
可选地，本实施例中的具体示例可以参考上述实施例3中所描述的示例，本实施例在此不再赘述。
实施例9
本发明的实施例还提供了一种存储介质。可选地，在本实施例中，上述存储介质可以用于保存上述实施例3所提供的终端的远程协助方法中与第二终端所执行动作对应的程序代码。
可选地，在本实施例中，上述存储介质可以位于计算机网络中计算机终端群中的任意一个计算机终端中，或者位于移动终端群中的任意一个移动终端中。
可选地，在本实施例中，存储介质被设置为存储用于执行第二终端的以下步骤的程序代码：接收业务服务器第一终端的当前运行状态，其中，所述当前运行状态为所述第一终端中需要第二终端进行协助操作的本地应用的当前运行状态；将与所述当前运行状态对应的协助操作指令发送至所述业务服务器，其中，所述协作操作指令用于指示所述业务服务器对所述当前运行状态进行协助操作，得到协助操作结果。
可选地，在本实施例中，存储介质还被设置为存储用于执行以下步骤的程序代码：在向业务服务器发送的登录请求中携带有所述第二终端的身份令牌，该身份令牌用于为所述业务服务器对所述第二终端进行验证提供验证依据。
可选地，在本实施例中，上述存储介质可以包括但不限于：U盘、只读存储器(ROM，Read-Only Memory)、随机存取存储器(RAM，Random Access Memory)、移动硬盘、磁碟或者光盘等各种可以存储程序代码的介质。
可选地，本实施例中的具体示例可以参考上述实施例2中所描述的示例，本实施例在此不再赘述。
实施例10
本发明的实施例还提供了另外一种存储介质。可选地，在本实施例中，上述存储介质可以用于保存上述实施例5所提供的终端的远程协助方法中与第一终端所执行动作对应的程序代码。
可选地，在本实施例中，上述存储介质可以位于计算机网络中计算机终端群中的任意一个计算机终端中，或者位于移动终端群中的任意一个移动终端中。
可选地，在本实施例中，存储介质被设置为存储用于执行第一终端的以下步骤的程序代码：接收业务服务器第一终端的当前运行状态，其中，上述当前运行状态为上述第一终端中需要第二终端进行协助操作的本地应用的当前运行状态；将与上述当前运行状态对应的协助操作指令发送至上述业务服务器，其中，上述协作操作指令用于指示上述业务服务器对上述当前运行状态进行协助操作，得到协助操作结果。
可选地，在本实施例中，存储介质还被设置为存储用于执行第一终端的以下步骤的程序代码：向上述业务服务器发送携带有上述第二终端的身份令牌的登录请求，该身份令牌用于为上述业务服务器对上述第二终端进行验证提供验证依据。
上述本发明实施例序号仅仅为了描述，不代表实施例的优劣。
在本发明的上述实施例中，对各个实施例的描述都各有侧重，某个实施例中没有详述的部分，可以参见其他实施例的相关描述。
在本申请所提供的几个实施例中，应该理解到，所揭露的终端或服务器，可通过其它的方式实现。其中，以上所描述的装置实施例仅仅是示意性的，例如上述单元的划分，仅仅为一种逻辑功能划分，实际实现时可以有另外的划分方式，例如多个单元或组件可以结合或者可以集成到另一个系统，或一些特征可以忽略，或不执行。另一点，所显示或讨论的相互之间的耦合或直接耦合或通信连接可以是通过一些接口，单元或模块的间接耦合或通信连接，可以是电性或其它的形式。
上述作为分离部件说明的单元可以是或者也可以不是物理上分开的，作为单元显示的部件可以是或者也可以不是物理单元，即可以位于一个地方，或者也可以分布到多个网络单元上。可以根据实际的需要选择其中的部分或者全部单元来实现本实施例方案的目的。
另外，在本发明各个实施例中的各功能单元可以集成在一个处理单元中，也可以是各个单元单独物理存在，也可以两个或两个以上单元集成在一个单元中。上述集成的单元既可以采用硬件的形式实现，也可以采用软件功能单元的形式实现。
上述集成的单元如果以软件功能单元的形式实现并作为独立的产品销售或使用时，可以存储在一个计算机可读取存储介质中。基于这样的理解，本发明的技术方案本质上或者说对现有技术做出贡献的部分或者该技术方案的全部或部分可以以软件产品的形式体现出来，该计算机软件产品存储在一个存储介质中，包括若干指令用以使得一台计算机设备(可为个人计算机、服务器或者网络设备等)执行本发明各个实施例上述方法的全部或部分步骤。而前述的存储介质包括：U盘、只读存储器(ROM，Read-Only Memory)、随机存取存储器(RAM，Random Access Memory)、移动硬盘、磁碟或者光盘等各种可以存储程序代码的介质。
以上上述仅是本发明的优选实施方式，应当指出，对于本技术领域的普通技术人员来说，在不脱离本发明原理的前提下，还可以做出若干改进和润饰，这些改进和润饰也应视为本发明的保护范围。

Claims (27)

  1. 一种终端的远程协助方法，其特征在于，包括：
    业务服务器向第二终端发送第一终端的当前运行状态，其中，所述当前运行状态为所述第一终端中需要所述第二终端进行协助操作的本地应用的运行状态；
    所述业务服务器接收来自所述第二终端发送的与所述当前运行状态对应的协助操作指令；
    所述业务服务器依据所述协作操作指令对所述当前运行状态进行协助操作，得到协助操作结果；
    所述业务服务器向所述第一终端发送所述协助操作结果。
  2. 根据权利要求1所述的方法，其特征在于，业务服务器向第二终端发送第一终端的当前运行状态之前，所述方法包括：
    所述业务服务器向所述第一终端发送上传请求；
    所述业务服务器接收所述第一终端根据所述上传请求上传的所述当前运行状态并保存。
  3. 根据权利要求2所述的方法，其特征在于，所述业务服务器接收所述第一终端根据所述上传请求上传的所述当前运行状态之后，所述方法还包括：
    所述业务服务器接收所述第二终端发送的登录请求，其中，该登录请求中携带有所述业务服务器预先下发至所述第二终端的身份令牌；
    所述业务服务器对所述身份令牌进行验证，其中，在验证通过后向所述第二终端发送所述第一终端的当前运行状态。
  4. 根据权利要求1所述的方法，其特征在于，业务服务器向第二终端发送第一终端的当前运行状态之前，所述方法还包括：
    所述业务服务器接收来自所述第一终端的协助请求，其中，该协助请求用于请求第二终端对所述当前运行状态进行远程协助。
  5. 根据权利要求4所述的方法，其特征在于，
    所述协助请求中携带有所述第一终端的第一标识和所述第二终端的第二标识；
    所述业务服务器向第二终端发送第一终端的当前运行状态之前，所述方法还包括：所述业务服务器确定存在所述第一标识与所述第二标识的映射关系。
  6. 根据权利要求5所述的方法，其特征在于，所述映射关系通过以下方式确定：
    所述业务服务器接收来自所述第一终端的用于请求建立所述映射关系的绑定请求；
    所述业务服务器向所述第二终端发送所述绑定请求；
    所述业务服务器接收所述第二终端发送的用于指示允许建立所述映射关系的通知信息，并在接收到所述通知信息后，创建所述映射关系。
  7. 根据权利要求1至6中任一项所述的方法，其特征在于，所述当前运行状态包括以下之一：本地JavaScript运算结果、本地桌面图像信息。
  8. 一种终端的远程协助方法，其特征在于，包括：
    第一终端向业务服务器上传需要第二终端进行协助操作的本地应用的当前运行状态；
    所述第一终端接收所述业务服务器根据来自所述第二终端的协助操作指令对所述当前运行状态的协助操作结果，其中，所述协助操作结果用于反映所述第二终端对所述第一终端的协助操作。
  9. 根据权利要求8所述的方法，其特征在于，第一终端向业务服务器上传需要第二终端进行协助操作的本地应用的当前运行状态，包括：
    所述第一终端接收来自所述业务服务器的上传请求；
    在所述上传请求的触发下，所述第一终端向所述业务服务器上传所述当前运行状态。
  10. 根据权利要求8所述的方法，其特征在于，第一终端向业务服务器上传需要第二终端进行协助操作的本地应用的当前运行状态之前，所述方法还包括：
    第一终端向所述业务服务器发送用于请求第二终端对所述当前运行状态进行远程协助的协助请求。
  11. 一种终端的远程协助方法，其特征在于，包括：
    第二终端接收业务服务器第一终端的当前运行状态，其中，所述当前运行状态为所述第一终端中需要第二终端进行协助操作的本地应用的当前运行状态；
    所述第二终端将与所述当前运行状态对应的协助操作指令发送至所述业务服务器，其中，所述协作操作指令用于指示所述业务服务器对所述当前运行状态进行协助操作，得到协助操作结果。
  12. 根据权利要求11所述的方法，其特征在于，第二终端接收业务服务器第一终端的当前运行状态之前，所述方法还包括：
    所述第二终端向所述业务服务器发送登录请求，其中，该登录请求中携带有所述第二终端的身份令牌，该身份令牌用于为所述业务服务器对所述第二终端进行验证提供验 证依据。
  13. 一种终端的远程协助装置，应用于业务服务器，其特征在于，包括：
    第一发送模块，用于向第二终端发送第一终端的当前运行状态，其中，所述当前运行状态为所述第一终端中需要所述第二终端进行协助操作的本地应用的运行状态；
    第一接收模块，用于接收来自所述第二终端发送的与所述当前运行状态对应的协助操作指令；
    协助模块，用于依据所述协作操作指令对所述当前运行状态进行协助操作，得到协助操作结果；
    第二发送模块，用于向所述第一终端发送所述协助操作结果。
  14. 根据权利要求13所述的装置，其特征在于，所述装置还包括：
    第三发送模块，用于向所述第一终端发送上传请求；
    第二接收模块，用于接收所述第一终端根据所述上传请求上传的所述当前运行状态并保存。
  15. 根据权利要求14所述的装置，其特征在于，所述装置还包括：
    第三接收模块，用于接收所述第二终端发送的登录请求，其中，该登录请求中携带有所述业务服务器预先下发至所述第二终端的身份令牌；
    验证模块，用于对所述身份令牌进行验证，其中，在验证通过后向所述第二终端发送所述第一终端的当前运行状态。
  16. 根据权利要求13所述的装置，其特征在于，所述装置还包括：
    第四接收模块，用于接收来自所述第一终端的协助请求，其中，该协助请求用于请求第二终端对所述当前运行状态进行远程协助。
  17. 根据权利要求16所述的装置，其特征在于，
    所述第四接收模块，用于接收携带有以下信息的所述协助请求：所述第一终端的第一标识和所述第二终端的第二标识；
    所述装置还包括：确定模块，用于确定存在所述第一标识与所述第二标识的映射关系。
  18. 根据权利要求17所述的装置，其特征在于，所述装置还包括：
    第五接收模块，用于接收来自所述第一终端的用于请求建立所述映射关系的绑定请求；
    第四发送模块，用于向所述第二终端发送所述绑定请求；
    第六接收模块，用于接收所述第二终端发送的用于指示允许建立所述映射关系的通知信息，并在接收到所述通知信息后，创建所述映射关系。
  19. 一种终端的远程协助装置，应用于第一终端，其特征在于，包括：
    上传模块，用于向业务服务器上传需要第二终端进行协助操作的本地应用的当前运行状态；
    接收模块，用于接收所述业务服务器根据来自所述第二终端的协助操作指令对所述当前运行状态的协助操作结果，其中，所述协助操作结果用于反映所述第二终端对所述第一终端的协助操作。
  20. 根据权利要求19所述的装置，其特征在于，所述上传模块包括：
    接收单元，用于接收来自所述业务服务器的上传请求；
    上传单元，用于在所述上传请求的触发下，向所述业务服务器上传所述当前运行状态。
  21. 根据权利要求19所述的装置，其特征在于，所述装置还包括：
    发送模块，用于向所述业务服务器发送用于请求第二终端对所述当前运行状态进行远程协助的协助请求。
  22. 一种终端的远程协助装置，应用于第二终端，其特征在于，包括：
    接收模块，用于接收业务服务器第一终端的当前运行状态，其中，所述当前运行状态为所述第一终端中需要第二终端进行协助操作的本地应用的当前运行状态；
    第一发送模块，用于将与所述当前运行状态对应的协助操作指令发送至所述业务服务器，其中，所述协作操作指令用于指示所述业务服务器对所述运行状态进行协助操作，得到协助操作结果。
  23. 根据权利要求22所述的装置，其特征在于，所述装置还包括：
    第二发送模块，用于向所述业务服务器发送登录请求，其中，该登录请求中携带有所述第二终端的身份令牌，该身份令牌用于为所述业务服务器对所述第二终端进行验证提供验证依据。
  24. 一种终端的远程协助系统，包括：第一终端、业务服务器和第二终端，其特征在于，
    所述第一终端，用于向所述业务服务器上传所述第一终端的当前运行状态，其中，所述当前运行状态为所述第一终端中需要所述第二终端进行协助操作的本地应用的运行状态；
    所述业务服务器，用于将所述当前运行状态发送至所述第二终端；以及接收所述第二终端发送的所述当前运行状态对应的协助操作指令并根据该协助操作指令对所述当前运行状态进行协助操作，将得到的协助操作结果发送至所述第一终端；
    所述第二终端，用于接收所述当前运行状态，并将与所述当前运行状态对应的所述协助操作指令发送至所述业务服务器。
  25. 根据权利要求24所述的系统，其特征在于，所述业务服务器，还用于在向第二终端发送第一终端的当前运行状态之前，接收来自所述第一终端的协助请求，其中，该协助请求用于请求第二终端对所述当前运行状态进行远程协助。
  26. 根据权利要求25所述的系统，其特征在于，所述业务服务器接收的所述协助请求中携带有所述第一终端的第一标识和所述第二终端的第二标识；所述业务服务器，还用于在向第二终端发送第一终端的当前运行状态之前，确定存在所述第一标识与所述第二标识的映射关系。
  27. 根据权利要求26所述的系统，其特征在于，所述业务服务器通过以下方式确定所述映射关系：
    接收来自所述第一终端的用于请求建立所述映射关系的绑定请求；
    向所述第二终端发送所述绑定请求；
    接收所述第二终端发送的用于指示允许建立所述映射关系的通知信息，并在接收到所述通知信息后，创建所述映射关系。
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