WO2016145992A1 - 一种在通信软件中通过语音启动业务的方法及相应装置 - Google Patents

一种在通信软件中通过语音启动业务的方法及相应装置 Download PDF

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Publication number
WO2016145992A1
WO2016145992A1 PCT/CN2016/075377 CN2016075377W WO2016145992A1 WO 2016145992 A1 WO2016145992 A1 WO 2016145992A1 CN 2016075377 W CN2016075377 W CN 2016075377W WO 2016145992 A1 WO2016145992 A1 WO 2016145992A1
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WO
WIPO (PCT)
Prior art keywords
service
user
information
voice
transaction data
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/CN2016/075377
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English (en)
French (fr)
Chinese (zh)
Inventor
周竞文
朱沁
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Alibaba Group Holding Ltd
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Alibaba Group Holding Ltd
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Filing date
Publication date
Application filed by Alibaba Group Holding Ltd filed Critical Alibaba Group Holding Ltd
Priority to JP2017548264A priority Critical patent/JP6859501B2/ja
Priority to SG11201707417YA priority patent/SG11201707417YA/en
Priority to KR1020177029591A priority patent/KR102388512B1/ko
Priority to EP16764173.7A priority patent/EP3270550B1/en
Publication of WO2016145992A1 publication Critical patent/WO2016145992A1/zh
Priority to US15/701,210 priority patent/US10353666B2/en
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
    • H04L51/046—Interoperability with other network applications or services
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/16—Sound input; Sound output
    • G06F3/167—Audio in a user interface, e.g. using voice commands for navigating, audio feedback
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/30—Payment architectures, schemes or protocols characterised by the use of specific devices or networks
    • G06Q20/32—Payment architectures, schemes or protocols characterised by the use of specific devices or networks using wireless devices
    • G06Q20/327—Short range or proximity payments by means of M-devices
    • G06Q20/3272—Short range or proximity payments by means of M-devices using an audio code
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F21/00—Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
    • G06F21/30—Authentication, i.e. establishing the identity or authorisation of security principals
    • G06F21/31—User authentication
    • G06F21/32—User authentication using biometric data, e.g. fingerprints, iris scans or voiceprints
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/38—Payment protocols; Details thereof
    • G06Q20/384—Payment protocols; Details thereof using social networks
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/38—Payment protocols; Details thereof
    • G06Q20/40—Authorisation, e.g. identification of payer or payee, verification of customer or shop credentials; Review and approval of payers, e.g. check credit lines or negative lists
    • G06Q20/401—Transaction verification
    • G06Q20/4014—Identity check for transactions
    • G06Q20/40145—Biometric identity checks
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0207—Discounts or incentives, e.g. coupons or rebates
    • G06Q30/0222—During e-commerce, i.e. online transactions
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L17/00—Speaker identification or verification techniques
    • G10L17/22—Interactive procedures; Man-machine interfaces
    • G10L17/24—Interactive procedures; Man-machine interfaces the user being prompted to utter a password or a predefined phrase
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/07—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail characterised by the inclusion of specific contents
    • H04L51/10—Multimedia information
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/07—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail characterised by the inclusion of specific contents
    • H04L51/18—Commands or executable codes
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00—Network architectures or network communication protocols for network security
    • H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
    • H04L63/0861—Network architectures or network communication protocols for network security for authentication of entities using biometrical features, e.g. fingerprint, retina-scan
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/08—Speech classification or search
    • G10L15/18—Speech classification or search using natural language modelling
    • G10L15/1822—Parsing for meaning understanding
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/28—Constructional details of speech recognition systems
    • G10L15/30—Distributed recognition, e.g. in client-server systems, for mobile phones or network applications
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G10L2015/223—Execution procedure of a spoken command

Definitions

  • the present application relates to the field of communications technologies, and in particular, to a method and a corresponding device for starting a service by voice in a communication software.
  • the current instant messaging technology provides a fast and efficient communication platform for people to enable fast and instant information interaction through the Internet, and also realizes various financial expenses using the Internet in instant messaging software.
  • the payment processing enables the user to conveniently and quickly realize online financial payment.
  • the user can initiate payment to the other party (payer) by establishing a payment order, but the payee must exit the chat interface with the payer and click to select the payment function. Press the button, and then perform a series of operations and clicks according to the operation process of the collection to complete the collection action. The operation is more complicated.
  • the purpose of the embodiment of the present application is to provide a method for starting a service by using voice in a communication software, and a corresponding device, which is used to solve the problem that the operation of calling the service function module in the chat software is cumbersome in the prior art, and the user can use the service.
  • the user experience of the function is improved.
  • the embodiment of the present application provides a method for starting a service by using voice in a communication software, including:
  • Identifying the voice information if the voice information includes a specific command, starting a corresponding service
  • the service information and the information including the transaction data are transmitted to the service processing device for service processing by the service processing device.
  • the embodiment of the present application further provides a method for starting a service by using voice in a communication software, including:
  • the business is processed based on the business information and information including transaction data.
  • the embodiment of the present application further provides an apparatus for starting a service by using voice in a communication software, including:
  • the collecting unit is configured to collect a voice message input by the user during the process of the user communicating with others using the communication software interest;
  • a command identifying unit configured to identify the voice information, and if the voice information includes a specific command, start a corresponding service
  • a sending unit configured to send the service information and the information including the transaction data to the service processing device, so that the service device performs the service processing.
  • the embodiment of the present application further provides a service processing apparatus, including:
  • a receiving unit configured to receive service information sent by the user terminal and information including transaction data
  • a processing unit configured to process the service based on the service information and the information including the transaction data.
  • the technical solution provided by the embodiment of the present application can be used to initiate a service in the process of user chat by adding a voice initiation service to the communication software on the user terminal, without requiring the user to exit the chat interface and perform a complicated click operation.
  • the user's operation complexity is greatly simplified, so that the user can have a better user experience.
  • FIG. 1 is a flowchart of a method for starting a service by voice in a communication software according to an embodiment of the present application
  • FIG. 2 is a flowchart of a method for starting a service by voice in a communication software according to an embodiment of the present application
  • FIG. 3 is a schematic structural diagram of an apparatus for starting a service by voice in a communication software according to the present application
  • FIG. 4 is a schematic structural diagram of a service processing apparatus according to an embodiment of the present application.
  • FIG. 5 is a data flow diagram of a service initiated by voice in a communication software according to an embodiment of the present application
  • FIG. 6 is a diagram showing another data flow of starting a service by voice in a communication software according to an embodiment of the present application.
  • the embodiment of the present application provides a method and a corresponding device for starting a service by using voice in a communication software.
  • FIG. 1 is a flowchart of a method for starting a service by using voice in a communication software according to an embodiment of the present application.
  • the method can be applied to instant messaging to start a service by voice, such as a payment service, and specifically can be a service for transferring or paying to other users.
  • the method of the embodiment of FIG. 1 may include the following steps:
  • Step 101 Collect voice information input by the user in a process in which the user communicates with others using the communication software.
  • Step 102 Identify the voice information, and if the voice information includes a specific command, start the corresponding service.
  • step 103 the service information and the information including the transaction data are transmitted to the service processing device for performing service processing by the service processing device.
  • the embodiment can be applied to an instant messaging system, and the system can include a user terminal, such as a mobile phone, a tablet, a computer, etc.; the system can also include an instant messaging server, and each user can communicate in real time through the terminal held by the user. Registered on the server to become an account, and can achieve instant messaging between users.
  • the instant messaging system can be QQ, WeChat, Contacts, etc., and the communication software can also refer to QQ software, WeChat applications, applications, and the like.
  • the foregoing steps 102-103 may be specifically performed by the user terminal, which may start the corresponding service by collecting the voice information of the user in the instant messaging; and may send the service to the service processing device for processing.
  • the service processing device herein may specifically be an instant messaging server; or, the user terminal may be sent to a separate service processing device through an instant messaging server.
  • the method further includes: verifying whether the user is a legitimate user. This step is to verify whether the user is a legitimate user. The user can start the communication software. If the user is a legitimate user, the user is allowed to use the communication software. Otherwise, the user is denied to use the communication software. It is also possible to verify whether the user currently inputting the voice information is A legal user, including verifying whether the user transmitting the information with the other party is a legitimate user after starting the communication software, or whether the user inputting the specific command is a legitimate user, and the following methods of verifying whether the user is a legitimate user may be separately or With the use of.
  • the verifying whether the user is a legitimate user may specifically include determining whether the user is a legitimate user by verifying a user input operation or verifying a biometric feature of the user.
  • the input operation includes at least one of the following: a password formed by a user inputting a character string, a sliding input of a user, and a combination of a user pressing a button.
  • the biometric includes at least one of the following: a fingerprint of the user, a face image of the user, and a voice print of the user.
  • verifying the voice of the user to determine whether the user is a legitimate user includes verifying whether the user is a legitimate user by means of voiceprint recognition.
  • the identifying the voice information further includes identifying transaction data included in the voice information.
  • transmitting the service information and the information including the transaction data to the service processing device further includes transmitting the service information and the transaction data to the service processing device.
  • the transmitting the service information and the information including the transaction data to the service processing device further includes transmitting the service information and the voice information to the service processing device.
  • the service device may also generate order information, for example, the business order is returned to the user terminal.
  • the service order may include service information and transaction data identified by the service processing device according to the voice information.
  • the service information includes at least a service ID, an identifier of a user of each party that is communicating using the communication software.
  • the financial transaction service can be initiated in the process of the user chatting, and the user does not need to exit the chat interface to perform a complicated click operation.
  • the use of financial transaction services greatly simplifies the user's operational complexity, enabling users to have a better user experience; and, based on the voiceprint verification of the voice information of the originating financial transaction service, it can ensure that the user who initiated the financial transaction service is The legitimate user avoids the insecure factor that others use the smart terminal to initiate the financial transaction service.
  • the same voice information is used for verification (both the transaction instruction and the voiceprint verification content), the user can use the method of the present application. It's even easier.
  • FIG. 2 is a flowchart of a method for starting a service by using voice in a communication software according to an embodiment of the present application.
  • Step 201 Receive service information sent by the user terminal and information including transaction data.
  • Step 202 Process the service based on the service information and the information including the transaction data.
  • the information including transaction data is voice information
  • the method further includes: identifying transaction data in the voice information.
  • the receiving the service information sent by the user terminal and the information including the transaction data further includes: verifying whether the currently sent service information and the user including the transaction data information are legitimate users.
  • whether the user is a legitimate user is determined by performing voiceprint recognition on the voice information sent by the user terminal.
  • the service information includes at least a service ID, an identifier of a user of each party that is communicating using the communication software.
  • the service device After receiving the service information and the information including the transaction data, the service device processes the service into the order information, for example, the service order is returned to the plurality of user terminals involved in the service, where the service may include the payment service, and specifically may be performed to other users. Transfer or payment business, etc.
  • the financial transaction service by receiving the service information initiated by the voice function on the user terminal, the financial transaction service can be responded to during the process of providing the user with the chat service, and the user does not need to exit the chat interface to perform a complicated click operation.
  • the use of financial transaction services greatly simplifies the user's operational complexity, enabling users to have a better user experience; and, based on the voiceprint verification of the voice information of the originating financial transaction service, it can ensure that the user who initiated the financial transaction service is The legitimate user avoids the insecure factor that others use the smart terminal to initiate the financial transaction service.
  • the same voice information is used for verification (both the transaction instruction and the voiceprint verification content), the user can use the method of the present application. It's even easier.
  • FIG. 3 is a schematic structural diagram of an apparatus for starting a service by voice in a communication software according to the present application.
  • the collecting unit 301 is configured to collect voice information input by the user in a process in which the user communicates with others using the communication software.
  • the command identifying unit 302 is configured to identify the voice information, and if the voice information includes a specific command, start the corresponding service.
  • the sending unit 303 is configured to send the service information and the information including the transaction data to the service processing device, so that the service device performs the service processing.
  • the receiving unit 304 is further configured to receive a service order sent by the service processing apparatus.
  • a verification unit 305 is further included for verifying whether the user is a legitimate user.
  • a verification unit 305 is further included for verifying whether the user is a legitimate user.
  • the verification unit 305 verifies whether the user is a legitimate user by means of voiceprint recognition.
  • the receiving unit and the sending unit in this embodiment may use a Wifi module of a mobile phone (or an intelligent terminal such as a tablet computer), a GPRS or a 3G, 4G network to transmit and receive data, and the collecting unit may be a mobile phone (or a smart terminal such as a tablet computer).
  • a Wifi module of a mobile phone or an intelligent terminal such as a tablet computer
  • a GPRS or a 3G, 4G network to transmit and receive data
  • the collecting unit may be a mobile phone (or a smart terminal such as a tablet computer).
  • the microphone, the command recognition unit may adopt a voice recognition module in the prior art, and the recognition of a specific word in the voice completes the identification of the specific command, and the verification unit may verify the legitimacy of the user through a user input operation, for example, through a virtual keyboard (or The physical keyboard) clicks the input verification information, inputs the verification information by sliding, or passes the biometric identification module, for example, through the fingerprint identification module to verify the fingerprint input information, and verifies the voice input information through the microphone and the voiceprint verification module, through the camera and the face
  • the recognition module verifies the face avatar input information.
  • the financial transaction service can be initiated in the process of the user chatting, and the user does not need to exit the chat interface to perform a complicated click operation.
  • the use of financial transaction services greatly simplifies the user's operational complexity, enabling users to have better The use experience; and, according to the voiceprint verification of the voice information of the initiated financial transaction service, can ensure that the user who initiates the financial transaction service is a legitimate user, avoiding the insecure factor that others use the smart terminal to initiate the financial transaction service, and at the same time, Verification by the same voice message (both a transaction command and a voiceprint verification content) makes it easier for the user to use the method of the present application.
  • FIG. 4 is a schematic structural diagram of a service processing apparatus according to an embodiment of the present application.
  • the receiving unit 401 is configured to receive service information sent by the user terminal and information including transaction data.
  • the processing unit 402 is configured to process the service based on the service information and the information including the transaction data.
  • a voice recognition unit 403 is further included for identifying transaction data in the voice information when the information including the transaction data is voice information.
  • a verification unit 404 is further included for verifying whether the user currently transmitting the service information and the information including the transaction data is a legitimate user.
  • the verification unit 404 is a voiceprint recognition unit, and determines whether the user is a legitimate user by performing voiceprint recognition on the voice information sent by the user terminal.
  • the receiving unit may be a communication unit of the computer, for example, including an Ethernet connection device, etc.
  • the order generating unit may be implemented by using a CPU of the computer or a specially set DSP, a single chip device, etc.
  • the voice recognition unit may adopt a voice recognition module.
  • the speech recognition module can adopt the speech recognition algorithm in the prior art, and details are not described herein.
  • the verification unit can compare the received character string with the pre-stored verification information to achieve the purpose of verification, for example, Receiving the string verification information sent by the user terminal and comparing the pre-stored verification information, or comparing the received biometric with the pre-stored verification information for verification purposes, for example, sending the received by the user terminal.
  • the fingerprint information is compared with the pre-stored fingerprint verification information, and the voice information sent by the user terminal is compared with the voiceprint verification information stored in advance, and the face avatar information sent by the user terminal and the pre-stored person are received.
  • the face verification information is compared.
  • the financial transaction service by receiving the service information initiated by the voice function on the user terminal, the financial transaction service can be responded to during the process of providing the user with the chat service, and the user does not need to exit the chat interface to perform a complicated click operation.
  • the use of financial transaction services greatly simplifies the user's operational complexity, enabling users to have a better user experience; and, based on the voiceprint verification of the voice information of the originating financial transaction service, it can ensure that the user who initiated the financial transaction service is The legitimate user avoids the insecure factor that others use the smart terminal to initiate the financial transaction service.
  • the same voice information is used for verification (both the transaction instruction and the voiceprint verification content), the user can use the method of the present application. It's even easier.
  • FIG. 5 is a data flow diagram of a service initiated by voice in a communication software according to an embodiment of the present application.
  • a user terminal that is chatting through communication software is included A and user terminal B, the user terminal A and the user terminal B may include a mobile phone, a tablet, a computer, etc., and the communication software may be a QQ software, a WeChat application, a going and going application, etc., for the service initiated by the user terminal.
  • Corresponding service processing devices of course, in other embodiments, there may be more user terminals in the chat communication state.
  • Step 501 The user terminal A performs chat communication with the user terminal B, and the communication may include a text type chat or a voice type communication, where the voice type communication refers to a chat software that inputs a voice short message by the user and sends the voice message.
  • the voice type communication refers to a chat software that inputs a voice short message by the user and sends the voice message.
  • kind of chat communication refers to a chat software that inputs a voice short message by the user and sends the voice message.
  • step 502 the user terminal A collects voice information input by the user through a microphone.
  • the voice information collected in this step may include chat content and specific instructions.
  • user terminal A inputs "hello” voice information through the microphone of the mobile phone, and sends it to user terminal B, and user terminal B replies "you are good”.
  • Voice message then user terminal A enters "Universal Alipay payment, I want to charge you 100 yuan” through the microphone, including the specific command "Universal Alipay receipt” in the voice message, the transaction data "I want to send you Receive 100 yuan.”
  • Step 503 The command recognition unit of the user terminal A identifies all the voice information input by the user.
  • the voice recognition module in the user terminal A can be used for voice recognition, and details are not described herein again.
  • Step 504 Determine whether a specific command is included in the recognized voice information. If a specific command is included, proceed to step 505, otherwise proceed to step 506.
  • the user terminal A recognizes that the "hello" voice information input by the user does not include a specific command, and therefore proceeds to step 506 to normally transmit the voice information as the chat content; the user inputs the "universal Alipay payment, I I want to charge you 100 yuan, including the specific order of "Universal Alipay Collection".
  • the specific commands may be different as long as they are different from the common chat voice information.
  • Step 505 Perform voiceprint recognition on the input voice information, and if the voiceprint recognition passes, proceed to step 507, otherwise proceed to step 508.
  • the user performs training on voiceprint recognition in the mobile phone in advance, and obtains a relatively accurate voiceprint model, which may be a hidden Markov model (HMM), a Gaussian mixture model (GMM), and a support vector machine. (SVM), etc., and then perform voiceprint recognition on the current voice information, for example, matching "Universal Alipay Collection" with the voiceprint model to confirm whether the user currently initiating the service is a legitimate user, thus avoiding the prior art.
  • the mobile phone is used by others, and the financial transaction is caused by the financial transaction to the friend.
  • the voiceprint recognition is placed on the local mobile phone, which can prevent the user from uploading the voiceprint information to the server. If the server is leaked by the attack information, the user The problem of personal information disclosure.
  • the voiceprint recognition of this step is to verify whether the user is a legitimate user, and may be replaced by a password input by the user on the touch display screen or the keyboard of the user terminal A (or may also pass Pressing the combination of the keys as a password, for example, pressing the power button and the volume down button at the same time, etc., only the password is correct to prove that the current service is initiated by the legitimate user; or it may be that the user performs the finger on the touch screen of the user terminal A.
  • Sliding operation For example, the trajectory of the sliding operation is the trajectory of the reservation, in order to prove that the current service is initiated by a legitimate user; similarly, the fingerprint identification method can also be adopted, and the fingerprint recognition unit is provided on many existing mobile phones by the user.
  • the fingerprint recognition unit performs pressing or sampling, and can compare with the pre-stored fingerprint. If the comparison result is consistent, it can be proved that the current service is initiated by a legitimate user; for example, the current camera can also be used to collect the current.
  • the face image of the user is used to verify whether the user who is currently initiating the service is a legitimate user. There may be many verification methods, which are not described in this application.
  • the voiceprint recognition (or other verification method) of this step may also be performed in the service processing device.
  • the user needs to pre-set the sample library of the voiceprint on the service processing device (or other verification methods required) Corresponding data), when sending a service request, send voice information or other data required for verification to the service processing device, so as to perform user verification at the remote end.
  • voiceprint recognition is a preferred embodiment because it can perform user legality verification while the user inputs voice information (ie, includes specific commands and transaction data), without requiring the user to input again. More verification information can make the user start the corresponding business more convenient and faster, thereby enhancing the user experience.
  • the verification of the user's legality may also be performed before, after or at the same time as step 501, and the user is authenticated when the user starts the communication software, thereby ensuring the legitimacy of the user, or may also be in user A and user B.
  • Verification during chat communication for example, when inputting chat short message for chat during the use of chat software, voiceprint recognition to verify the legitimacy of the user, or verification in other steps, for example Perform voice recognition on the voice information input by the user to determine whether voiceprint recognition is performed in the process of including a specific command to verify the legitimacy of the user. Since the above description is more comprehensive, the timing of the verification is different, and details are not described herein. .
  • step 506 the voice information as the chat content is normally sent.
  • Step 507 Start a payment service module, and initiate a payment service request to the service processing device.
  • the payment service request includes service information and voice information, where the service information includes a service ID (ie, a collection service) and a user identifier of each party in the chat communication (user terminal A and user terminal B).
  • service information includes a service ID (ie, a collection service) and a user identifier of each party in the chat communication (user terminal A and user terminal B).
  • the voice information includes "Universal Alipay collection, I want to charge you 100 yuan”
  • the voice information includes the transaction data "I want to charge you 100 yuan.”
  • step 508 the user is prompted with an error message, and the payment service module is not started.
  • Step 509 The service processing apparatus parses the payment service request sent by the user terminal A.
  • the service to be processed (obtained according to the service ID), the user involved in the service (obtained by the user identification), and the voice information are obtained from the service information.
  • Step 510 Perform speech recognition on the voice information to obtain transaction data contained therein.
  • the voice recognition unit can be used to identify the voice information to obtain the transaction data contained therein.
  • a business processing device composed of a high-performance computer can provide a relatively accurate speech recognition result, that is, an accurate transaction data in the voice information can be obtained.
  • the identified transaction data is “I want to charge you 100 yuan”.
  • the payee is user terminal A and the payer is user terminal B.
  • the transaction amount is 100 yuan.
  • step 511 the service is processed, a service order is generated, and sent to the user terminal A and the user terminal B related to the service.
  • the corresponding service is processed, and a business order is generated, which is sent to both parties of the payment service, and the service order sent to the user terminal A is notified and sent to the user terminal.
  • the business order of B is a request for payment, and the user terminal B can perform a payment operation according to the business process in the prior art.
  • FIG. 6 is another data flow diagram of a service initiated by voice in a communication software according to an embodiment of the present application.
  • the user terminal A, the user terminal B, and the user terminal C that are chatting through the communication software are included, and the corresponding service processing device is performed on the service initiated by the user terminal.
  • step 601 the user terminal A performs chat communication with the user terminal B and the user terminal C.
  • Step 602 The user terminal A collects voice information input by the user through a microphone.
  • the voice information including the specific instruction in this step is “Universal Alipay payment, I have to pay 100 yuan to the user terminal C”.
  • Step 603 the command recognition unit of the user terminal A identifies all the voice information input by the user.
  • the voice information "universal Alipay payment, I want to pay 100 yuan to the user terminal C" for complete identification that is, not only recognize the “universal Alipay payment” specific instruction, but also identify Transaction data "I want to pay 100 yuan to user terminal C", in which the transaction data is obtained through semantic analysis and user identification of the current communication: the payer is user terminal A, the payee is user terminal C, and the transaction amount is 100 yuan. .
  • Step 604 it is judged whether a specific command is included in the recognized voice information, and if a specific command is included, the process proceeds to step 605, otherwise, the process proceeds to step 606.
  • Step 605 Perform voiceprint recognition on the input voice information, and if the voiceprint recognition passes, proceed to step 607; otherwise, proceed to step 608.
  • the voiceprint identification mode is adopted for the user's legality verification.
  • other verification methods are used, and details are not described herein.
  • the user legality verification in this step can also be performed in the service processing device, and the necessary data for user legality verification needs to be sent to the service processing device.
  • Step 607 Start a payment service module, and initiate a payment service request to the service processing device.
  • the payment service request includes service information and transaction data, where the service information includes a service ID (ie, a representative payment service) and a user identifier of each party in the chat communication (user terminal A, user terminal B, and user).
  • Terminal C) the transaction data is: the payer is the user terminal A, the payee is the user terminal C, and the transaction finance is 100 yuan.
  • step 608 the user is prompted with an error message, and the payment service module is not activated.
  • Step 609 The service processing device parses the payment service request sent by the user terminal A.
  • the service to be processed is obtained from the service information (according to the service ID), and the payment party is the user terminal A, the payee is the user terminal C, and the transaction amount is 100 yuan.
  • the resolution in this step does not require voice recognition.
  • voice recognition has been performed, and the payment service request issued therein includes the service information and the transaction data in the form of characters.
  • Step 610 The service processing device processes the service, generates a service order, and sends the service order to the user terminal A and the user terminal C related to the service.
  • the service order can be generated, sent to both parties of the payment service, and the service order sent to the user terminal A is a payment request, and the user terminal A can be according to the prior art.
  • the business process performs a payment operation, and the business order sent to the user terminal C is a payment notification.
  • the financial transaction service by being activated by the voice function on the user terminal, the financial transaction service can be responded to during the process of providing the chat service to the user, and the user does not need to exit the chat interface to perform a complicated click operation.
  • the use of financial transaction services greatly simplifies the user's operational complexity, enabling users to have a better user experience; and, based on the voiceprint verification of the voice information of the originating financial transaction service, it can ensure that the user who initiated the financial transaction service is The legitimate user avoids the insecure factor that others use the smart terminal to initiate the financial transaction service.
  • the same voice information is used for verification (both the transaction instruction and the voiceprint verification content), the user can use the method of the present application. It's even easier.
  • PLD Programmable Logic Device
  • FPGA Field Programmable Gate Array
  • HDL Hardware Description Language
  • VHDL Very -High-Speed Integrated Circuit Hardware Description Language
  • Veri log2 Veri log2.
  • the controller can be implemented in any suitable manner, for example, the controller can take the form of, for example, a microprocessor or processor and a computer readable medium storing computer readable program code (eg, software or firmware) executable by the (micro)processor.
  • computer readable program code eg, software or firmware
  • examples of controllers include, but are not limited to, the following microcontrollers: ARC625D, Atmel AT91SAM, Microchip The PIC18F26K20 and the Silicone Labs C8051F320, the memory controller can also be implemented as part of the control logic of the memory.
  • the controller can be logically programmed by means of logic gates, switches, ASICs, programmable logic controllers, and embedding.
  • Such a controller can therefore be considered a hardware component, and the means for implementing various functions included therein can also be considered as a structure within the hardware component.
  • a device for implementing various functions can be considered as a software module that can be both a method of implementation and a structure within a hardware component.
  • the system, device, module or unit illustrated in the above embodiments may be implemented by a computer chip or an entity, or by a product having a certain function.
  • the present application can be implemented by means of software plus a necessary general hardware platform. Based on such understanding, the technical solution of the present application may be embodied in the form of a software product in essence or in the form of a software product, which may be stored in a storage medium such as a ROM/RAM or a disk. , an optical disk, etc., includes instructions for causing a computer device (which may be a personal computer, server, or network device, etc.) to perform the methods described in various embodiments of the present application or portions of the embodiments.
  • a computer device which may be a personal computer, server, or network device, etc.
  • This application can be used in a variety of general purpose or special purpose computer system environments or configurations.
  • the application can be described in the general context of computer-executable instructions executed by a computer, such as a program module.
  • program modules include routines, programs, objects, components, data structures, and the like that perform particular tasks or implement particular abstract data types.
  • the present application can also be practiced in distributed computing environments where tasks are performed by remote processing devices that are connected through a communication network.
  • program modules can be located in both local and remote computer storage media including storage devices.

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JP2017548264A JP6859501B2 (ja) 2015-03-13 2016-03-02 通信ソフトウェアにおいて音声により業務を起動する方法及びこれに対応する装置
SG11201707417YA SG11201707417YA (en) 2015-03-13 2016-03-02 Method for activating business by voice in communication software and corresponding apparatus
KR1020177029591A KR102388512B1 (ko) 2015-03-13 2016-03-02 통신 소프트웨어에서 음성으로 비즈니스를 활성화하는 방법 및 대응 장치
EP16764173.7A EP3270550B1 (en) 2015-03-13 2016-03-02 Method and corresponding device for starting service through voice in communication software
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