WO2016136109A1 - 情報処理装置、情報処理方法、およびプログラム - Google Patents

情報処理装置、情報処理方法、およびプログラム Download PDF

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Publication number
WO2016136109A1
WO2016136109A1 PCT/JP2015/085750 JP2015085750W WO2016136109A1 WO 2016136109 A1 WO2016136109 A1 WO 2016136109A1 JP 2015085750 W JP2015085750 W JP 2015085750W WO 2016136109 A1 WO2016136109 A1 WO 2016136109A1
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WO
WIPO (PCT)
Prior art keywords
information
settlement
state
indicator lamp
progress
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/JP2015/085750
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English (en)
French (fr)
Japanese (ja)
Inventor
翔太 中村
るみ 池澤
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
NEC Corp
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NEC Corp
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Filing date
Publication date
Application filed by NEC Corp filed Critical NEC Corp
Priority to JP2017501877A priority Critical patent/JP6504244B2/ja
Publication of WO2016136109A1 publication Critical patent/WO2016136109A1/ja
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07G—REGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
    • G07G1/00—Cash registers
    • G07G1/12—Cash registers electronically operated
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
    • Y02B—CLIMATE CHANGE MITIGATION TECHNOLOGIES RELATED TO BUILDINGS, e.g. HOUSING, HOUSE APPLIANCES OR RELATED END-USER APPLICATIONS
    • Y02B20/00—Energy efficient lighting technologies, e.g. halogen lamps or gas discharge lamps
    • Y02B20/40—Control techniques providing energy savings, e.g. smart controller or presence detection

Definitions

  • the present invention relates to a technique for allowing a store clerk or the like to know the progress of a settlement process executed by a settlement apparatus.
  • processing for registering products for payment reading barcodes, etc.
  • processing for performing payments for registered products such as receiving payment and returning a change
  • Patent Document 1 discloses sales management in which a registration device used for the process (1) and an accounting device used for the process (2) are provided separately.
  • the store clerk registers the product using the registration device.
  • the registration device issues a registration receipt.
  • the purchaser moves to the accounting apparatus with the registered receipt, and causes the accounting apparatus to read the registered receipt.
  • the accounting process based on the contents of the registered receipt can be performed, the purchaser performs the accounting by operating the accounting device (such as inserting a price).
  • a store clerk designates an accounting device operated by a customer from among a plurality of accounting devices.
  • a registration receipt as described in Patent Document 1 below is not required.
  • the specific flow of such an operation method is as follows. First, a store clerk registers a product using a registration device. Then, the store clerk uses the registration device to specify an accounting device operated by the customer in order to perform the checkout process. In response to the operation of the store clerk, the registration device transmits information necessary for the checkout process to the designated accounting device. Then, the store clerk informs the customer of the accounting device designated as the accounting device operated by the customer via the oral or customer display. The customer goes to the designated accounting device and operates the accounting device to settle the merchandise registered by the registration device.
  • a part of the settlement process performed at the cash register terminal is left to the operation on the customer's accounting apparatus (referred to as a settlement apparatus in this specification). Therefore, it is difficult for the store clerk to grasp the progress of the settlement process based on the customer's operation.
  • An object of the present invention is to provide a technique for allowing a store clerk or the like to know the progress of a settlement process executed by a settlement apparatus based on a customer operation.
  • An information processing device that performs a checkout process using the checkout information of a product registered in the product registration device, and indicates the lighting state of the indicator lamp device provided for the device according to the progress of the checkout process.
  • an information processing apparatus including indicator light control means for controlling.
  • the lighting state of the indicator lamp device provided for the own apparatus is changed.
  • An information processing method including controlling is provided.
  • the lighting state of the indicator lamp device provided for the own apparatus is changed.
  • a program for functioning as indicator light control means to be controlled is provided.
  • a salesclerk or the like can grasp the progress of the settlement process executed by the settlement apparatus based on the customer's operation.
  • an operating method in which a settlement apparatus performs a settlement process using information obtained from a specific medium carried by a customer is referred to as an “accounting ticket system”.
  • an operation method in which a product registration apparatus or another apparatus itself or a settlement apparatus designated by an operator of the apparatus performs a settlement process is referred to as a “designation method”.
  • FIG. 1 is a block diagram conceptually showing the processing configuration of the information processing system 1 in the first embodiment.
  • the information processing system 1 includes a server device 40, a product registration device 20, and a checkout device 30 that are communicably connected to each other via a network 50.
  • the checkout device 30 is provided with an indicator lamp device 310.
  • the configuration of the information processing system 1 is not limited to the example of this figure.
  • a plurality of product registration devices 20 and a plurality of checkout devices 30 may be connected to the server device 40 so as to communicate with each other.
  • the information processing system 1 uses the product registration device 20 and the settlement device 30 to settle the products purchased by the customer. First, using the product registration device 20, a product to be settled is registered. Then, using the settlement apparatus 30, settlement of goods registered as a settlement target (payment of price, etc.) is performed.
  • the merchandise registration apparatus 20 is a terminal operated by a store clerk who performs the registration business of the merchandise to be settled.
  • the merchandise registration apparatus 20 performs a merchandise registration process in accordance with a store clerk operation, and generates settlement information.
  • the checkout information is information related to the checkout process for a product registered as a checkout target.
  • the settlement information includes an ID (Identifier), an amount, a transaction number, a total amount, and the like of each product registered as an object of the settlement process.
  • the merchandise registration apparatus 20 outputs the generated settlement information to the server apparatus 40 together with the identification information of the settlement apparatus 30 that performs the settlement process. Moreover, the merchandise registration apparatus 20 may output the identification information of the settlement apparatus 30 to the server apparatus 40 together with the identification information of the settlement information after the settlement information is transmitted. Further, the merchandise registration apparatus 20 may directly output the generated settlement information to the settlement apparatus 30.
  • the merchandise registration apparatus 20 outputs the generated settlement information to the server apparatus 40 together with identification information for identifying the settlement information.
  • the merchandise registration apparatus 20 prints and outputs a one-dimensional code or two-dimensional code encoded with identification information for identifying settlement information on a paper medium. Further, the merchandise registration apparatus 20 may acquire identification information for identifying a customer, and output the settlement information together with the identification information to the server apparatus 40.
  • the settlement apparatus 30 is a terminal operated by a customer.
  • the settlement apparatus 30 performs a settlement process for the product registered as a settlement target in the product registration apparatus 20 using the settlement information.
  • the settlement process means a process executed by the settlement apparatus 30 after settlement information is transmitted to the settlement apparatus 30 until the settlement of the product included in the settlement information is completed.
  • the settlement apparatus 30 acquires the settlement information transmitted from the information processing apparatus 10 or the product registration apparatus 20 in accordance with the designation operation on the product registration apparatus 20.
  • the settlement apparatus 30 acquires the identification information of the settlement information and the identification information of the customer from the portable medium possessed by the customer, and sends the settlement information transmission request to the information processing apparatus 10 including the acquired information.
  • the payment information specified using the information included in the transmission request is acquired from the information processing apparatus 10. Further, when the payment information itself is included in the medium, the payment apparatus 30 can directly acquire the payment information from the medium.
  • the indicator lamp device 310 is a device for visualizing and notifying the progress of the settlement process in the settlement apparatus 30 by turning on in various lighting states.
  • FIG. 2 is a block diagram conceptually showing the processing configuration of the information processing apparatus 10 in the first embodiment.
  • the information processing apparatus 10 includes an indicator lamp control unit 110, an acquisition unit 120, and a determination unit 130.
  • the settlement apparatus 30 or the server apparatus 40 functions as the information processing apparatus 10.
  • the indicator light control unit 110, the acquisition unit 120, and the determination unit 130 are provided in the settlement apparatus 30.
  • the server device 40 functions as the information processing device 10
  • the indicator light control unit 110, the acquisition unit 120, and the determination unit 130 are provided in the server device 40.
  • the acquisition unit 120 acquires information (first information) indicating that the customer has performed a predetermined operation on the payment apparatus 30 and information (second information) indicating that the payment process in the payment apparatus 30 has been completed. To do.
  • the “predetermined operation” is an operation that can indicate that the customer has started to settle the product using the settlement apparatus 30.
  • the predetermined operation for example, an operation on a display screen of the settlement apparatus 30 (for example, an operation on a screen for selecting a payment method of payment, a button for starting a settlement process displayed on the screen of the settlement apparatus 30 is pressed. Operation, an operation of touching the screen of the settlement apparatus 30, and the like.
  • the “predetermined operation” may be an operation for causing the settlement apparatus 30 to read a portable medium held by a customer.
  • the predetermined operation is not limited to those exemplified here.
  • the acquisition unit 120 of the settlement apparatus 30 can detect and acquire the first information by itself. Further, when the server device 40 functions as the information processing device 10, a notification indicating that the first information is detected is transmitted from the payment device 30 to the server device 40 after the first information is detected by the payment device 30. Then, the acquisition unit 120 of the server device 40 can acquire the first information by receiving the notification.
  • the settlement process is completed means that the customer has finished the operation of putting the price of the product to be settled into the settlement apparatus 30 and the product to be settled has been settled. Whether the checkout process has been completed is, for example, whether the checkout device 30 has detected the execution of an event such as the completion of the payment of the product to be settled, the pressing of a button for completing the checkout, the output or collection of change or receipt It can be judged by whether or not.
  • the second information is detected and acquired by the acquisition unit 120 of the payment apparatus 30.
  • the server device 40 functions as the information processing device 10
  • a notification indicating that the second information is detected is transmitted from the payment device 30 to the server device 40 after the second information is detected by the payment device 30.
  • the second information can be acquired by receiving it by the acquisition unit 120 of the server device 40.
  • the determination unit 130 determines the progress status of the settlement process of the settlement apparatus 30 based on the information acquired by the acquisition unit 120. The details will be described later with reference to FIG. 3. “Determining the progress of the settlement process of the settlement apparatus” means, for example, that the determination unit 130 is assigned to each progress status as uniquely indicating each progress status. This means that the data value is associated with the settlement apparatus 30.
  • the “progress status” is the state in which the settlement apparatus 30 does not have the settlement information to be processed (that is, waits until the settlement information is received), receives the settlement information, and uses the settlement information. The progress of the process of the settlement apparatus 30 until the settlement process is completed is shown.
  • the progress status includes at least a state where there is no customer who operates the settlement apparatus 30 and the settlement apparatus 30 can be used, and a state where the customer is operating the settlement apparatus 30.
  • the progress is not limited to this.
  • the progress status may include a state in which the customer is scheduled to settle the product using the settlement apparatus as will be described later.
  • the determination unit 130 determines the progress of the settlement process in the settlement apparatus 30 to a state (operating state) indicating that the customer is operating the settlement apparatus 30.
  • the “in-operation state” means a state from the time when the customer operation indicating the start of the payment process is detected to the time when the customer operation indicating the completion of the payment process is detected in the payment apparatus 30. That is, the “in-operation state” does not mean that the checkout apparatus 30 is actually being operated by a customer.
  • the determination unit 130 acquires the second information by the acquisition unit 120, the determination unit 130 indicates a state in which the settlement process in the settlement apparatus 30 is not performed in the settlement apparatus 30 (empty state). ).
  • the “vacant state” is a state in which the settlement apparatus 30 does not have the settlement information to be processed, and waits for or monitors the settlement information being transmitted from the product registration apparatus 20 or the server apparatus 40. It can be said that it is in a state.
  • the acquisition unit 120 further acquires information (third information) indicating that the payment information is transmitted to the payment device 30 or that the payment information is received by the payment device 30, and the determination unit 130 acquires
  • the third information is acquired by the unit 120, the progress status of the settlement process in the settlement apparatus 30 may be determined to be “sent”.
  • the “transmitted state” is a state in which the settlement information is transmitted from the product registration device 20 or the server device 40 to the settlement device 30 and a predetermined operation by the customer is not performed on the settlement device 30 ( That is, it means a state in which the first information is not detected.
  • the information corresponding to the “transmitted state” is acquired by the acquisition unit 120, and the determination unit 130 determines the progress status of the settlement process in the settlement apparatus 30 to be “transmitted state” accordingly, whereby the later-described indicator lamp control is performed.
  • the unit 110 can issue a control instruction to turn on the indicator lamp device 310 according to the “transmitted state”. As a result, the store clerk can further grasp from the lighting state of the indicator lamp device 310 that the customer is going to settle the product using the settlement device 30.
  • the acquisition unit 120 of the settlement apparatus 30 detects that the settlement information has been received from the product registration apparatus 20 or the server apparatus 40.
  • the determination section 130 determines its own progress status to “transmitted state”.
  • the server device 40 functions as the information processing device 10
  • the acquisition unit 120 of the server device 40 detects that the payment information is transmitted to the payment device 30.
  • the determination unit 130 of the server device 40 detects that the payment information has been transmitted to the payment device 30, the determination unit 130 determines the progress status of the payment device 30 to be “transmitted state”.
  • FIG. 3 is a diagram for explaining an example of a flow in which the determination unit 130 determines the progress of the settlement information in the settlement apparatus 30.
  • the information as shown in FIG. 3 is held in a storage unit (not shown) of the information processing apparatus 10, for example.
  • the table in FIG. 3A is a table that defines the progress status corresponding to each piece of information acquired by the acquisition unit 120.
  • data indicating an “in-operation state”, data indicating an “empty state”, and data indicating a “transmitted state” Are associated with each other.
  • the table of FIG. 3B is a table that holds the progress status of the settlement process in each settlement apparatus 30.
  • the determination unit 130 refers to the table in FIG.
  • the data indicating the progress status associated with the settlement apparatus 30 is determined as “transmitted state” data.
  • the determination unit 130 updates the progress status of the record corresponding to the settlement apparatus 30 that is the destination of the settlement information in the table of FIG.
  • the data indicating the progress is determined with reference to the table of FIG. 3A, and the information stored in the table of FIG. Updated.
  • the indicator light control unit 110 responds to the settlement apparatus 30 according to the progress of the settlement process based on the settlement information in the settlement apparatus 30 that performs the settlement process using the settlement information of the commodity registered in the commodity registration apparatus 20.
  • the lighting state of the indicator lamp device 310 provided is controlled. Although details will be described later with reference to FIG. 4, the information processing apparatus 10 holds the lighting state of the indicator lamp device 310 corresponding to each progress status in a storage unit (not shown), and the indicator lamp control unit 110 determines The storage unit is referred to using the progress determined by the unit 130, and the lighting state of the indicator lamp device 310 is specified. Then, the indicator light control unit 110 transmits an instruction to the indicator lamp device 310 to light the indicator lamp device 310 in the specified lighting state.
  • the indicator light control unit 110 transmits an instruction to the settlement apparatus 30. Further, when the server device 40 and the indicator lamp device 310 can directly communicate with each other via the network 50, the indicator lamp control unit 110 can also directly transmit a lighting state control instruction to the indicator lamp device 310. When the settlement apparatus 30 functions as the information processing apparatus 10, the indicator lamp control unit 110 transmits a lighting state control instruction to the indicator lamp apparatus 310 connected by, for example, a USB (Universal Serial Bus) connection. To do.
  • a USB Universal Serial Bus
  • FIG. 4 is a diagram illustrating an example of information defining a correspondence relationship between the progress status of the checkout process and the lighting state of the indicator lamp device 310.
  • the information defining the correspondence between the progress status of the settlement process and the lighting state of the indicator lamp device 310 is not limited to the example of FIG.
  • an instruction itself for controlling the lighting state may be stored, or information for specifying an instruction for controlling the lighting state may be stored.
  • the indicator lamp control unit 110 specifies a control instruction for the lighting state of the indicator lamp device 310 provided to the settlement apparatus 30 using, for example, information shown in FIG. Specifically, when the determination unit 130 determines that the progress of the settlement information in a certain settlement apparatus 30 is “transmitted state”, the indicator lamp control unit 110 transmits to the indicator lamp apparatus 310 of the settlement apparatus 30.
  • the control instruction to be specified is identified as a control instruction for “lighting (green / flashing)”. Then, the indicator light control unit 110 transmits a control instruction for setting the lighting state to “lighting (green / flashing)” to the settlement apparatus 30.
  • the settlement apparatus 30 turns on the indicator lamp device 310 in the “lit (green / flashing)” lighting state.
  • FIG. 5 is a diagram conceptually illustrating the hardware configuration of the information processing apparatus 10.
  • the information processing apparatus 10 included in the information processing system 1 includes a CPU 101, a memory 102, a storage 103, an input / output interface (I / F) 104, a communication module 105, and the like, as shown in FIG.
  • the CPU 101, the memory 102, the storage 103, the input / output I / F 104, and the communication module 105 are connected by a data transmission path for transmitting / receiving data to / from each other.
  • the memory 102 is a memory such as a RAM (Random Access Memory) or a ROM (Read Only Memory).
  • the storage 103 is a storage device such as a hard disk, an SSD (Solid State Drive), or a memory card.
  • the storage 103 stores a function of each processing unit (the indicator lamp control unit 110, the acquisition unit 120, and the determination unit 130) of the information processing device 10 or a program module for realizing the function of each device.
  • the CPU 101 implements the functions of each processing unit by executing these program modules. For example, when the server device 40 functions as the information processing device 10, the CPU 101 of the server device 40 executes the program modules of the indicator light control unit 110, the acquisition unit 120, and the determination unit 130, thereby indicating the indicator light control unit.
  • the CPU 101 of the product registration device 20 executes the program modules of the display light control unit 110, the acquisition unit 120, and the determination unit 130, thereby controlling the display light.
  • Unit 110, acquisition unit 120, and determination unit 130 are realized.
  • the CPU 101 may execute these modules after reading them onto the memory 102, or may execute them without reading them onto the memory 102.
  • the input / output I / F 104 is connected to a display device or input device (not shown).
  • the display device is a device that displays a screen corresponding to drawing data processed by a CPU 101 or a GPU (Graphics Processing Unit) (not shown) such as an LCD (Liquid Crystal Display) or CRT (Cathode Ray Tube) display. It is.
  • the input device is a device that receives an input by a user operation, and is realized as, for example, a keyboard, a mouse, a touch sensor, or the like.
  • the display device and the input device may be integrated and realized as a touch panel.
  • the communication module 105 is used for transmitting / receiving data to / from an external device or the like.
  • Each of server device 40, product registration device 20, and checkout device 30 is connected to another device via communication module 105.
  • this connection is a bus connection via a bus line (for example, a USB (Universal Serial Bus) line), a network connection via a network line, or the like.
  • the network line may be a wireless line or a wired line.
  • various devices such as a reading device such as a barcode reader
  • various devices such as a money input device and a change dispensing device
  • an indicator lamp device 310 is connected to the input / output I / F 104 of the settlement apparatus 30.
  • the indicator lamp device 310 has a light emitting unit that can express a plurality of colors, such as a plurality of LEDs (Light Emitting Diode) that emit light of a predetermined color and a full color LED, and the light emitting unit is turned on according to a control signal. Lights in a state (for example, a desired color, a desired blinking state (blinking / non-blinking), etc.).
  • the indicator lamp device 310 may have a single color light emitting unit and may be a device capable of switching the lighting state of the light emitting unit.
  • the indicator lamp device 310 may be provided in the vicinity of the payment apparatus 30 without being connected to the payment apparatus 30. In this case, the indicator lamp device 310 is communicably connected to other devices such as the server device 40 and the payment device 30 via the network 50.
  • the hardware configurations of the server device 40, the merchandise registration device 20, and the checkout device 30 included in the information processing system 1 are not limited to the configurations shown in FIG.
  • FIGS. 6 and 7 are sequence diagrams illustrating the flow of processing of the information processing system 1 when the server device 40 functions as the information processing device 10.
  • FIG. 8 and FIG. 9 are sequence diagrams illustrating a processing flow of the information processing system 1 when the settlement apparatus 30 functions as the information processing apparatus 10.
  • an operator of the product registration device 20 registers a product for payment using the product registration device 20 (S101).
  • the merchandise registration apparatus 20 generates information (settlement information) used for the settlement process of the merchandise registered as the settlement target in accordance with the process of registering the settlement target product.
  • the generated settlement information is transmitted to the server device 40 (S102).
  • the server device 40 transmits the settlement information to the settlement device 30 (S103). Specifically, in the designation method, the server device 40 receives the settlement information and information indicating the settlement device 30 designated as the transmission destination of the settlement information from the product registration device 20 in S102, and indicates the transmission destination. The settlement information is transmitted to the settlement apparatus 30 specified by the information. In the accounting ticket method, the server device 40 waits until receiving the payment information transmission request from the payment device 30 after receiving the payment information in S102. Then, the settlement apparatus 30 reads information for identifying the settlement information from a specific portable medium carried by the customer, and transmits a request for transmitting the settlement information to the server apparatus 40. Then, the server device 40 receives the payment information transmission request from the payment device 30 and transmits the payment information corresponding to the transmission request to the payment device 30.
  • the acquisition unit 120 of the server device 40 detects that the settlement information has been transmitted to the settlement apparatus 30 (third information) (S104). Along with this detection, the determination unit 130 of the server device 40 determines the progress status of the settlement process in the settlement apparatus 30 that is the destination of settlement information as “transmitted state” (S105). At this time, the determination unit 130 of the server device 40 holds the determined progress state in association with the settlement apparatus 30 that is the settlement information transmission destination. Specifically, the determination unit 130 of the server device 40 determines the progress status “transmission completed” and information for uniquely identifying the settlement device 30 to which the settlement information is transmitted (for example, identification unique to each settlement device 30). Together with information such as ID (device identification information).
  • the indicator light control unit 110 of the server device 40 turns on the indicator lamp device corresponding to the progress status “transmitted state” from the storage unit that stores the lighting status of the indicator lamp device 310 corresponding to each progress status.
  • the state is specified (S106).
  • the indicator light control unit 110 of the server device 40 lights the indicator lamp device 310 in the specified lighting state (lighting state indicating “transmitted state”) with respect to the settlement device 30 associated with the progress status.
  • An instruction to do so is transmitted (S107).
  • the payment apparatus 30 controls the lighting state of the indicator lamp device 310 based on the instruction received in S107 (S108). As a result, the indicator lamp device 310 is lit in a lighting state indicating that the settlement apparatus 30 corresponding to the indicator lamp device 310 is in the “transmitted state”.
  • the settlement apparatus 30 After receiving the settlement information transmitted in S103, the settlement apparatus 30 performs a settlement process using the settlement information according to the customer's operation.
  • the settlement apparatus 30 monitors whether or not a predetermined operation (first information) by the customer has been detected.
  • the checkout apparatus 30 monitors whether an operation of pressing a button for determining a payment method or an operation of touching a standby screen displayed when the checkout apparatus 30 is in an empty state is detected.
  • the settlement apparatus 30 detects a predetermined operation (S109)
  • the settlement apparatus 30 generates information indicating that the customer is operating, and notifies the server apparatus 40 together with information for uniquely identifying itself (apparatus identification information) (S110).
  • the acquisition unit 120 of the server device 40 determines the progress status of the settlement process in the settlement apparatus 30 indicated by the device identification information transmitted together with the detection notification as an “in-operation state” ( S111).
  • the indicator light control unit 110 of the server device 40 turns on the indicator lamp device corresponding to the progress status “in operation” from the storage unit that stores the lighting status of the indicator lamp device 310 corresponding to each progress status.
  • a state is specified (S112).
  • the indicator light control unit 110 of the server device 40 lights the indicator lamp device 310 in the specified lighting state (lighting state indicating “in-operation state”) with respect to the settlement device 30 associated with the progress status.
  • An instruction to do so is transmitted (S113).
  • the payment apparatus 30 controls the lighting state of the indicator lamp device 310 based on the instruction received in S113 (S114). Accordingly, the indicator lamp device 310 is lit in a lighting state indicating that the settlement apparatus 30 corresponding to the indicator lamp device 310 is in the “in-operation state”.
  • the settlement apparatus 30 monitors whether completion of the settlement process (second information) has been detected.
  • the settlement apparatus 30 monitors, for example, whether or not an event such as completion of payment for the product to be settled, depression of a button for completing settlement, output or collection of change or receipt, and the like are detected. If it is determined that the checkout process has been completed.
  • the settlement apparatus 30 detects an event indicating the completion of the settlement process (S115)
  • the settlement apparatus 30 generates information indicating that the settlement process is completed, and notifies the server apparatus 40 together with information for uniquely identifying itself (apparatus identification information).
  • the acquisition unit 120 of the server device 40 determines the progress status of the settlement process in the settlement apparatus 30 indicated by the device identification information transmitted together with the detection notification to be “free” (S117). ).
  • the indicator lamp control unit 110 of the server device 40 stores the lighting state of the indicator lamp device corresponding to the progress status “vacant” from the storage unit that stores the lighting status of the indicator lamp device 310 corresponding to each progress status. Is specified (S118). And the indicator light control part 110 of the server apparatus 40 makes the indicator light apparatus 310 light by the specified lighting state (lighting state which shows a "vacant state") with respect to the adjustment apparatus 30 linked
  • the processing in the merchandise registration apparatus 20 (the processing of S201 and S202) is the same as the processing of S101 and S102 in FIG. Further, the process of transmitting the settlement information (the process of S203) is the same as S103 of FIG.
  • the acquisition unit 120 of the settlement apparatus 30 In response to the receipt of the settlement information transmitted in S103, the acquisition unit 120 of the settlement apparatus 30 detects information (third information) indicating that the settlement information has been received (S204). With this detection, the determination unit 130 of the settlement apparatus 30 determines the progress status of the settlement process in the own apparatus as “transmitted state” (S205).
  • the indicator lamp control unit 110 of the settlement apparatus 30 turns on the indicator lamp device corresponding to the progress status “transmitted state” from the storage unit that stores the lighting status of the indicator lamp device 310 corresponding to each progress status.
  • the state is specified (S206).
  • the indicator light control part 110 of the adjustment apparatus 30 controls the lighting state of the indicator light apparatus 310 based on the specified lighting state (lighting state which shows a "transmission completed state") (S207).
  • the indicator lamp device 310 is lit in a lighting state indicating that the settlement apparatus 30 corresponding to the indicator lamp device 310 is in the “transmitted state”.
  • the settlement apparatus 30 After receiving the settlement information transmitted in S103, the settlement apparatus 30 performs a settlement process using the settlement information according to a customer operation.
  • the acquisition unit 120 of the settlement apparatus 30 monitors whether or not a predetermined operation (first information) by the customer has been detected.
  • the acquisition unit 120 of the checkout apparatus 30 monitors whether an operation of pressing a button for determining a payment method or an operation of touching a standby screen displayed in an empty state is detected by a customer.
  • the determination unit 130 of the settlement apparatus 30 detects a predetermined operation (S208), it determines the progress status of the settlement process in the own apparatus to be “in-operation state” (S209).
  • the indicator lamp control unit 110 of the checkout device 30 turns on the indicator lamp device corresponding to the progress status “in operation” from the storage unit that stores the lighting status of the indicator lamp device 310 corresponding to each progress status.
  • a state is specified (S210).
  • the indicator light control unit 110 of the settlement apparatus 30 controls the lighting state of the indicator lamp device 310 based on the specified lighting state (lighting state indicating “in-operation state”) (S211). Accordingly, the indicator lamp device 310 is lit in a lighting state indicating that the settlement apparatus 30 corresponding to the indicator lamp device 310 is in the “in-operation state”.
  • the acquisition unit 120 of the settlement apparatus 30 monitors whether completion of the settlement process (second information) has been detected.
  • the acquisition unit 120 of the checkout apparatus 30 monitors, for example, whether or not an event such as completion of payment for a product to be checkedout, pressing of a button for completing the checkout, change-out, receipt issuance, or the like has been executed. When an event is detected, it is determined that the settlement process has been completed.
  • the acquisition unit 120 of the settlement apparatus 30 detects an event indicating the completion of the settlement process (S212), it determines the progress status of the settlement process in the own apparatus to be “free” (S213).
  • the indicator light control part 110 of the adjustment apparatus 30 memorize
  • the progress of the settlement process in the settlement apparatus 30 is determined by the information processing apparatus 10 (the settlement apparatus 30 or the server apparatus 40). And the lighting state of the indicator light apparatus 310 provided with respect to the payment apparatus 30 is lighted in the lighting state corresponding to the determined progress situation.
  • the salesclerk grasps the progress status of the settlement process in each settlement apparatus 30 based on the lighting state of the indicator light apparatus 310 without going to the vicinity of the settlement apparatus 30 to confirm the situation. can do.
  • the merchandise registration apparatus 20 transmits the settlement information to one of the settlement apparatuses 30 in order to register the settlement target commodity of the next customer without delay. It is preferable to be configured so that the processing for can be completed.
  • the transmitted settlement information is stored as a settlement information to be processed next in a queue or the like of the settlement apparatus 30 at the transmission destination. At this time, it can be said that the progress status of the settlement process in the settlement apparatus 30 of the transmission destination is a state where the settlement information to be processed next has been transmitted.
  • the determination unit 130 of the present embodiment further determines whether or not the settlement apparatus 30 has the settlement information to be processed next.
  • the determination unit 130 determines the progress status of the settlement process in the settlement apparatus 30 to be “transmitted state”.
  • the determination unit 130 determines the progress of the settlement process in the settlement apparatus 30 to be “free”. Similar to the first embodiment, the determination unit 130 of this embodiment is realized by the CPU 101 executing a program module that realizes the function of the determination unit 130 stored in the storage 103.
  • FIG. 10 is a block diagram conceptually showing the processing configuration of the information processing apparatus 10 in the second embodiment.
  • the information processing apparatus 10 according to the present embodiment further includes a management unit 140 and a settlement information storage unit 142.
  • the settlement information storage unit 142 stores, for each settlement information transmitted to the settlement apparatus 30, whether the settlement process using the settlement information has been completed.
  • the management unit 140 updates the settlement information storage unit 142 in response to the transmission of the settlement information to the settlement apparatus 30 and the completion of the settlement process in the settlement apparatus 30.
  • FIG. 11 is a diagram illustrating an example of information stored in the settlement information storage unit 142 of the server device 40.
  • the settlement information storage unit 142 of the server device 40 performs settlement processing using a settlement information ID that uniquely identifies each settlement information, a settlement device ID that indicates a destination of settlement information, and settlement information. Statuses indicating whether or not completed (“completed” or “incomplete”) are stored in association with each other.
  • the information stored in the settlement information storage unit 142 is not limited to the example of FIG.
  • the settlement apparatus 30 with “settlement apparatus ID: A” has two settlement information whose status is “incomplete”.
  • the settlement apparatus 30 having the settlement apparatus ID: A has a settlement information to be processed in addition to the settlement information currently being processed. Therefore, when the settlement process using the first settlement information is completed in the settlement apparatus 30 having the settlement apparatus ID: A, the determination unit 130 of the server apparatus 40 “sends the progress of the settlement apparatus 30” “Done”.
  • the settlement apparatus 30 with the settlement apparatus ID: B has two settlement information, one of which has a status of “completed” and the other of which has a status of “incomplete”. It is.
  • the settlement apparatus 30 having the settlement apparatus ID: B does not have settlement information to be processed in addition to the settlement information currently being processed. Therefore, when the settlement process using the first settlement information is completed in the settlement apparatus 30 having the “settlement apparatus ID: B”, the determination unit 130 of the server apparatus 40 sets the progress status of the settlement apparatus 30 to “empty”. State.
  • the information stored in the settlement information storage unit 142 of the server device 40 is updated by the management unit 140 of the server device 40 as follows, for example. First, when the acquisition unit 120 of the server device 40 detects the payment information transmission (third information), the management unit 140 of the server device 40 adjusts the payment information ID of the payment information and the payment destination of the payment information. Information having the settlement device ID of the device 30 and the status of “incomplete” is generated and stored in the settlement information storage unit 142 of the server device 40. Next, when the acquisition unit 120 of the server device 40 acquires a notification indicating that the completion of the payment process using the payment information (second information) is detected from the payment device 30 of the server device 40, the server device 40. The management unit 140 updates the status of the settlement information to “completed”.
  • FIGS. FIG. 12 and FIG. 13 are sequence diagrams illustrating a processing flow of the information processing system 1 when the server device 40 functions as the information processing device 10.
  • the server apparatus 40 is connected to two settlement apparatuses 30 (the settlement apparatus 30A and the settlement apparatus 30B).
  • the server device 40 transmits the first payment information received from the product registration device 20 to the payment device 30A (S302).
  • the acquisition unit 120 of the server device 40 detects the payment information transmission (third information) to the payment device 30A.
  • the management unit 140 of the server device 40 stores the payment information ID indicating the first payment information, the payment device ID indicating the payment device 30A, and the information of the status “incomplete” in the payment information storage unit 142. Store (S303).
  • the determination unit 130 of the server device 40 determines the progress status of the settlement apparatus 30A to be “sent”, and lights the indicator lamp device 310 in a lighting state indicating the “sent state” with respect to the settlement apparatus 30B. Send instructions to do.
  • the server device 40 transmits the second payment information received from the product registration device 20 to the payment device 30B (S305).
  • the acquisition unit 120 of the server device 40 detects the payment information transmission (third information) to the payment device 30B.
  • the management unit 140 of the server device 40 stores, in the settlement information storage unit 142, the settlement information ID indicating the second settlement information, the settlement apparatus ID indicating the settlement apparatus 30B, and the status “incomplete” information. Store (S306).
  • the determination unit 130 of the server device 40 determines the progress status of the settlement apparatus 30B as “transmitted state” and lights the indicator lamp device 310 in a lighting state indicating the “transmitted state” with respect to the settlement apparatus 30B. Send instructions to do.
  • the third settlement information to be transmitted to the settlement apparatus 30A is generated and transmitted to the server apparatus 40 in the product registration apparatus 20. (S307). Then, the server device 40 transmits the third payment information received from the product registration device 20 to the payment device 30A (S308). At this time, the acquisition unit 120 of the server device 40 detects the payment information transmission (third information) to the payment device 30A. In response to this, the management unit 140 of the server device 40 stores, in the settlement information storage unit 142, the settlement information ID indicating the third settlement information, the settlement device ID indicating the settlement device 30A, and the status “uncompleted” information. It is memorized (S309).
  • the settlement information storage unit 142 is in a state where two pieces of settlement information whose status is “incomplete” are registered. Further, in this case, since the settlement process using the first settlement information is being executed by the settlement apparatus 30A, the determination unit 130 of the server device 40 determines that the transmission of the third settlement information affects the progress of the settlement apparatus 30A. It is determined that it is not to be performed, and the progress status of the settlement apparatus 30A is not updated.
  • the settlement apparatus 30A detects the completion of the settlement process using the first settlement information (second information)
  • the settlement apparatus 30A together with its settlement apparatus ID and the settlement information ID of the first settlement information.
  • the second information detection notification is transmitted to the server device 40 (S310).
  • the management unit 140 of the server device 40 uses the payment information ID acquired in S310 to store the first payment information stored in the payment information storage unit 142.
  • the information is specified, and the status is updated from “incomplete” to “completed” (S311).
  • the determination unit 130 of the server device 40 refers to the payment information storage unit 142 using the payment device ID acquired in S310, and checks whether the payment device 30A has the payment information to be processed next.
  • the progress status of the settlement apparatus 30A is determined.
  • the determination unit 130 of the server apparatus 40 indicates the progress status of the settlement apparatus 30A as “sent”.
  • the indicator light control part 110 of the server apparatus 40 transmits the instruction
  • the settlement apparatus 30 turns on the indicator lamp device 310 in a lighting state indicating the “transmitted state” (S314).
  • the settlement apparatus 30B detects the completion of the settlement process using the second settlement information (second information)
  • the settlement apparatus 30B together with its settlement apparatus ID and the settlement information ID of the second settlement information.
  • the second information detection notification is transmitted to the server device 40 (S315).
  • the management unit 140 of the server device 40 uses the settlement information ID acquired in S315 to store the second settlement account stored in the settlement information storage unit 142.
  • the information is specified, and the status is updated from “incomplete” to “completed” (S316).
  • the determination unit 130 of the server device 40 refers to the payment information storage unit 142 using the payment device ID acquired in S315, and checks whether the payment device 30B has the payment information to be processed next.
  • the progress of the settlement apparatus 30B is determined.
  • the determination unit 130 of the server apparatus 40 determines the progress status of the settlement apparatus 30B to “free state” (S317).
  • the indicator light control part 110 of the server apparatus 40 transmits the instruction
  • the checkout apparatus 30 turns on the indicator lamp device 310 in a lighting state indicating “empty state” (S319).
  • FIG. 14 is a diagram illustrating an example of information stored in the payment information storage unit 142 of each payment apparatus 30.
  • the settlement information storage unit 142 of each settlement apparatus 30 has a status (“completed” indicating whether or not the settlement process using the settlement information ID for uniquely identifying each settlement information and the settlement information is completed. Or “incomplete”) in association with each other.
  • the information stored in the settlement information storage unit 142 is not limited to the example of FIG.
  • the settlement apparatus 30 (hereinafter referred to as settlement apparatus 30A) having “settlement apparatus ID: A” has two settlement information whose status is “incomplete”.
  • the settlement apparatus 30A has the settlement information to be processed in addition to the settlement information currently being processed. Therefore, when the settlement process using the first settlement information is completed in the settlement apparatus 30A, the determination unit 130 of the settlement apparatus 30A determines its own progress status as “transmitted”.
  • the settlement apparatus 30 (hereinafter referred to as the settlement apparatus 30B) having the settlement apparatus ID: B has two pieces of settlement information, and one of the statuses is “completed”. One status is “incomplete”.
  • the settlement apparatus 30B has no settlement information to be processed in addition to the settlement information currently being processed. For this reason, when the settlement process using the first settlement information is completed in the settlement apparatus 30B, the determination unit 130 of the settlement apparatus 30B determines its own progress status to “free state”.
  • the information stored in the settlement information storage unit 142 of each settlement apparatus 30 is updated by the management unit 140 of each settlement apparatus 30 as follows, for example. First, when the acquisition unit 120 of the server device 40 detects the receipt of the settlement information (third information), the management unit 140 of the settlement apparatus 30 has the settlement information ID of the settlement information and a status of “incomplete”. Information is generated and stored in its own settlement information storage unit 142. Next, when the acquisition unit 120 of the server device 40 detects completion (second information) of the payment process using the payment information, the management unit 140 of the server device 40 sets the status of the payment information to “completed”. Update to
  • FIGS. 15 and 16 are sequence diagrams illustrating the flow of processing of the information processing system 1 when the server device 40 functions as the information processing device 10.
  • the server apparatus 40 is connected to two settlement apparatuses 30 (the settlement apparatus 30A and the settlement apparatus 30B).
  • the server device 40 transmits the first payment information received from the product registration device 20 to the payment device 30A (S402).
  • the acquisition unit 120 of the settlement apparatus 30A detects reception of the first settlement information (third information).
  • the management unit 140 of the settlement apparatus 30A stores the settlement information ID indicating the first settlement information and the status “uncompleted” information in the settlement information storage unit 142 of the settlement apparatus 30A (S403).
  • the determination unit 130 of the settlement apparatus 30A determines its own progress status to “transmitted state” and lights the indicator lamp device 310 provided for the own device in a lighting state indicating “transmitted state”. .
  • the server device 40 transmits the second payment information received from the product registration device 20 to the payment device 30B (S405).
  • the acquisition unit 120 of the payment apparatus 30B detects reception of the second payment information (third information).
  • the management unit 140 of the settlement apparatus 30B stores the settlement information ID indicating the second settlement information and information of the status “incomplete” in the settlement information storage unit 142 of the settlement apparatus 30B (S406).
  • the determination unit 130 of the settlement apparatus 30B determines its own progress status to “transmitted state”, and lights the indicator lamp device 310 provided for the own device in a lighting state indicating “transmitted state”. .
  • the third settlement information to be transmitted to the settlement apparatus 30A is generated and transmitted to the server apparatus 40 in the product registration apparatus 20. (S407). Then, the server device 40 transmits the third payment information received from the product registration device 20 to the payment device 30A (S408). Then, the acquisition unit 120 of the settlement apparatus 30A detects reception of the third settlement information (third information). In response to this, the management unit 140 of the payment apparatus 30A causes the payment information storage unit 142 of the payment apparatus 30A to store the payment information ID indicating the third payment information and the status “incomplete” information (S409).
  • the settlement information storage unit 142 is in a state where two pieces of settlement information whose status is “incomplete” are registered. Further, in this case, since the settlement process using the first settlement information is being executed, the determination unit 130 of the settlement apparatus 30A determines that the reception of the third settlement information does not affect the progress status of itself. However, the progress status of the settlement apparatus 30A is not updated.
  • the management unit 140 of the settlement apparatus 30A determines the settlement information ID of the first settlement information.
  • the settlement information storage unit 142 is referred to to update the status of the first settlement information from “incomplete” to “completed” (S411).
  • the determination unit 130 of the settlement apparatus 30A refers to the settlement information storage unit 142 to check whether or not it has settlement information to be processed next, and determines its own progress.
  • the determination unit 130 of the settlement apparatus 30A determines its own progress status to “transmitted state”. (S412).
  • the indicator lamp control unit 110 of the settlement apparatus 30A turns on the indicator lamp device 310 provided for the own apparatus in a lighting state indicating the “transmitted state” (S413).
  • the management unit 140 of the settlement apparatus 30B determines the settlement information ID of the second settlement information.
  • the settlement information storage unit 142 is referred to to update the status of the second settlement information from “incomplete” to “completed” (S415).
  • the determination unit 130 of the settlement apparatus 30B refers to the settlement information storage unit 142 to confirm whether or not it has settlement information to be processed next, and determines its own progress.
  • the determination unit 130 of the settlement apparatus 30B determines its own progress status to “free state” (S416).
  • the indicator lamp control unit 110 of the settlement apparatus 30B turns on the indicator lamp device 310 provided for the own apparatus in a lighting state indicating “empty state” (S417).
  • FIG. 17 is a block diagram conceptually showing the processing configuration of the information processing apparatus 10 in the third embodiment.
  • the information processing apparatus 10 according to the present embodiment further includes a duration management unit 150.
  • the duration management unit 150 is realized by the CPU 101 executing the program module of the duration management unit 150 stored in the storage 103.
  • the duration management unit 150 manages the duration of the progress of the settlement process.
  • the duration management unit 150 acquires, for example, a system time or the like as a current time at a predetermined interval, and a difference value between the current time and the time when each information (first to third information) is acquired by the acquisition unit 120 By calculating, the duration of each state can be managed.
  • the duration management method of the duration management unit 150 is not limited to this example.
  • the indicator light control unit 110 is provided for the settlement apparatus to which the settlement information is transmitted based on the progress determined by the determination unit 130 and the duration managed by the duration management unit 150. The lighting state of the indicated indicator light device is controlled.
  • the information processing apparatus 10 holds, for example, information indicating a correspondence relationship between a combination of progress and duration and a lighting state as illustrated in FIG. 18, and the indicator light control unit 110 is determined by the determination unit 130. Based on the combination of the determined progress status and the duration managed by the duration management unit 150, a control instruction for the indicator lamp device 310 is determined.
  • FIG. 18 is a diagram illustrating an example of information defining a correspondence relationship between the progress status of the settlement process and the lighting state of the indicator lamp device 310, and a correspondence relation between the duration of the progress situation and the lighting state of the indicator lamp device 310. It is.
  • the information used by the indicator light control unit 110 of the present embodiment is not limited to the example of FIG.
  • the lighting state corresponding to each progress status is “off” when the progress status is “vacant”, “lit (yellow)” when the progress status is “sent”, and the progress status. Is “lit (green)” when “in operation”, and “lit (all colors)” when the progress is “calling”.
  • the progress status “calling state” means a state in which an operation for calling a clerk in the checkout apparatus 30 is executed, for example.
  • the acquisition unit 120 detects the call operation of the store clerk or receives a notification indicating that the call operation of the store clerk is detected from another device, and accordingly, the determination unit 130 determines the progress status to “calling state”. To do. In this case, for example, in the table of FIG.
  • the lighting state corresponding to the duration is “non-flashing” when the duration is 0 to 59 [s], and “slow flashing” when the duration is 60 to 119 [s].
  • the duration is 120 [s] or later, it is defined as “fast flashing”.
  • this is only an example, and the lighting state corresponding to the length of the duration and the duration is not limited to the example in this figure.
  • FIG. 19 is a flowchart illustrating a processing flow of the information processing apparatus 10 according to the third embodiment. Note that the processing described below is repeatedly executed by the acquisition unit 120 after a certain information is acquired until another information is acquired.
  • the management unit 140 determines whether or not the progress status has been updated by the determination unit 130 in accordance with the acquisition of new information by the acquisition unit 120 (S501). If the progress status has not been updated (S501: NO), the management unit 140 waits until the progress status is updated. On the other hand, when the progress status is updated (S501: YES), the management unit 140 starts the management processing of the progress status duration (S502). Then, the indicator light control unit 110 identifies the lighting state of the indicator lamp device 310 based on the progress status determined by the determination unit 130 and the duration time of the progress status managed by the duration time management unit 150. (S503). For example, let us consider a case where the information processing apparatus 10 holds the information shown in FIG.
  • the indicator light control unit 110 specifies the lighting state as “yellow (slow blinking)” using the information shown in FIG. And the indicator light control part 110 determines whether it is necessary to change the lighting state of the present indicator lamp apparatus 310 (S504).
  • the indicator light control unit 110 holds, for example, a lighting state corresponding to the instruction transmitted to each settlement apparatus 30, and displays depending on whether the lighting state and the lighting state of the instruction in S503 are the same. It can be determined whether or not the lighting state of the lamp device 310 needs to be changed.
  • the indicator lamp control unit 110 When it is not necessary to change the lighting state of the indicator lamp device 310 (S504: NO), the indicator lamp control unit 110 does not transmit an instruction to control the lighting state, and the above-described processing is repeated. On the other hand, when it is necessary to change the lighting state of the indicator lamp device 310 (S504: YES), the indicator lamp control unit 110 outputs a control instruction for lighting the indicator lamp device 310 in the lighting state specified in S503 (S505). ).
  • the lighting state of the indicator lamp device 310 is controlled in accordance with the progress status and the duration of the progress status. Thereby, the store clerk can grasp the progress status of the settlement process in each settlement apparatus 30 in more detail according to the lighting state of the indicator lamp device 310.
  • FIG. 20 is a block diagram conceptually showing the processing configuration of the information processing apparatus 10 in the fourth embodiment.
  • the information processing apparatus 10 according to the fourth embodiment includes an indicator lamp control unit 110.
  • the indicator light control unit 110 of this embodiment is the same as that of the first to third embodiments. Similar to the first embodiment, the indicator light control unit 110 of the present embodiment is realized by the CPU 101 executing a program module that realizes the function of the indicator light control unit 110 stored in the storage 103.
  • FIG. 21 is a flowchart showing the flow of processing of the information processing apparatus 10 in the fourth embodiment.
  • the indicator light control unit 110 acquires information indicating the progress status of the payment apparatus 30 together with information for specifying the payment apparatus 30 (S601). And the indicator light control part 110 specifies the lighting state corresponding to the progress which the information acquired by S601 shows (S602). For example, the server device 40 holds a storage unit that stores the lighting state of the indicator lamp device 310 corresponding to each progress status, and the indicator lamp control unit 110 identifies the lighting state with reference to the storage unit. .
  • the indicator light control part 110 transmits the instruction
  • the lighting state of the indicator lamp device 310 is controlled (S603).
  • the indicator light control unit 110 acquires information indicating the progress status of the own device (S601).
  • the indicator light control unit 110 includes information (third information) indicating that the payment information has been received from the product registration device 20 or the server device 40, and information indicating that the customer has performed a predetermined operation on the payment device 30. (First information) and information (second information) indicating completion of the settlement process are acquired.
  • the indicator light control part 110 specifies the lighting state corresponding to the progress which the information acquired by S601 shows (S602).
  • the settlement apparatus 30 holds a storage unit that stores the lighting state of the indicator lamp device 310 corresponding to each progress state, and the indicator lamp control unit 110 refers to the storage unit to identify the lighting state. .
  • the indicator light control part 110 transmits the instruction
  • the lighting state of the indicator lamp device 310 provided for the settlement apparatus 30 is controlled according to the progress of the settlement process in the settlement apparatus 30. Therefore, according to the present embodiment, the store clerk can grasp the progress status of the settlement process in each settlement apparatus 30 from the lighting state of the indicator lamp device 310.
  • An information processing device that performs a checkout process using the checkout information of a product registered in the product registration device, and indicates the lighting state of the indicator lamp device provided for the device according to the progress of the checkout process.
  • An information processing apparatus comprising indicator light control means for controlling.
  • Acquisition means for acquiring first information indicating that the customer has performed a predetermined operation on the device, and second information indicating that the settlement process has been completed;
  • Determination means for determining the progress of the settlement process based on the information acquired by the acquisition means;
  • the determining means includes When the first information is acquired, the progress is determined to be in an operating state by the customer, When the second information is acquired, the progress status is determined to be empty,
  • the indicator light control means illuminates the indicator lamp device in different lighting states in the operating state and the empty state; 1.
  • the acquisition means acquires, as the first information, information indicating that a customer operation on a screen displayed on the device itself has been executed, or information indicating that a portable medium has been read, 2.
  • the acquisition means further acquires third information indicating that the settlement information has been received, When the third information is acquired, the determining means determines the progress status to a state in which the settlement information is transmitted to the own device, The indicator lamp control means turns on the indicator lamp device in a different lighting state for each of the operating state, the empty state, and the transmitted state. 2. Or 3.
  • the determining means includes When the second information is acquired, it is further determined whether or not the device has the settlement information to be processed next, When it is determined that the device does not have the settlement information to be processed next, the progress status is determined as the empty state, When it is determined that the device has the settlement information to be processed next, the progress status is determined as the transmitted state. 4).
  • the indicator light control means controls the lighting state of the indicator light device based on the progress status and the duration time managed by the duration time management means. 1.
  • the information processing apparatus according to any one of the above. 7).
  • Computer Depending on the progress of the settlement process based on the settlement information in the settlement apparatus that performs the settlement process using the settlement information of the product registered in the product registration apparatus, the lighting state of the indicator lamp device provided for the own apparatus is changed.
  • An information processing method including controlling. 8).
  • the computer is Obtain first information indicating that the customer has performed a predetermined operation on the device, and second information indicating that the settlement process has been completed,
  • the first information is acquired, the progress is determined to be in an operating state by the customer,
  • the second information is acquired, the progress status is determined to be empty, Lighting the indicator lamp device in a different lighting state in the operating state and the empty state,
  • Information processing method described in 1. The computer is As the first information, information indicating that the customer's operation on the screen displayed on the own device has been executed, or information indicating that the portable medium has been read, is acquired. Further includes: Information processing method described in 1. 10.
  • the computer is Further acquiring third information indicating that the payment information has been received; When the third information is acquired, the progress status is determined to be transmitted to the own device of the settlement information, Lighting the indicator lamp device in a different lighting state for each of the operating state, the empty state, and the transmitted state, Further includes: Or 9. Information processing method described in 1. 11.
  • the computer is When the second information is acquired, it is further determined whether or not the device has the settlement information to be processed next, When it is determined that the device does not have the settlement information to be processed next, the progress status is determined as the empty state, When it is determined that the device has the settlement information to be processed next, the progress status is determined as the transmitted state. Further includes: Information processing method described in 1.
  • the computer is Manage the progress time of the settlement process, Based on the progress status and the managed duration, the lighting state of the indicator lamp device is controlled. Further includes: To 11. The information processing method as described in any one of these. 13 Computer Depending on the progress of the settlement process based on the settlement information in the settlement apparatus that performs the settlement process using the settlement information of the product registered in the product registration apparatus, the lighting state of the indicator lamp device provided for the own apparatus is changed. A program for functioning as indicator light control means to control.
  • the computer Acquisition means for acquiring first information indicating that the customer has performed a predetermined operation on the device, and second information indicating that the settlement process has been completed; Determining means for determining the progress of the settlement process based on the information acquired by the acquiring means; A determination means for determining the progress status in a state of being operated by a customer when the first information is acquired, and determining the progress status as an empty state when the second information is acquired; The indicator lamp control means for lighting the indicator lamp device in different lighting states in the operating state and the empty state; 13 for further functioning as The program described in. 15.
  • the computer The acquisition means for acquiring, as the first information, information indicating that a customer operation on a screen displayed on the device is executed, or information indicating that a portable medium has been read, 14.
  • the computer The acquisition means for further acquiring third information indicating that the settlement information has been received, The determination means for determining the progress status to the transmitted state of the settlement information to the own device when the third information is acquired; The indicator lamp control means for lighting the indicator lamp device in a different lighting state for each of the operating state, the empty state, and the transmitted state; 14. to function as Or 15.
  • the computer When the second information is acquired, it is further determined whether or not the device has the settlement information to be processed next, When it is determined that the device does not have the settlement information to be processed next, the progress status is determined as the empty state, The determination means for determining the progress status to the transmitted state when it is determined that the device has the settlement information to be processed next, To function as 16.
  • the computer Duration management means for managing the duration of the progress of the settlement process;
  • the indicator lamp control means for controlling the lighting state of the indicator lamp device based on the progress status and the duration time managed by the duration time management means, 13 to function as To 17.
  • the program as described in any one of these. 19.
  • the lighting state of the indicator lamp device provided for the settlement apparatus in accordance with the progress status of the settlement process based on the settlement information in the settlement apparatus that performs the settlement process using the settlement information of the product registered in the product registration apparatus
  • An information processing apparatus comprising indicator light control means for controlling the display. 20.
  • Acquisition means for acquiring first information indicating that a customer has performed a predetermined operation on the payment apparatus, and second information indicating that the payment process has been completed; Determining means for determining the progress status of the settlement process of the settlement apparatus based on the information acquired by the acquisition means;
  • the determining means includes When the first information is acquired, the progress status is determined as an operating state of the settlement apparatus by the customer, When the second information is acquired, the progress status is determined to be an empty state of the settlement apparatus,
  • the indicator light control means illuminates the indicator lamp device in different lighting states in the operating state and the empty state; 19.
  • the acquisition means acquires, as the first information, information indicating that an operation has been executed or information indicating that a portable medium has been read.
  • the information processing apparatus according to 20. 22.
  • the acquisition means further acquires third information indicating that the payment information has been transmitted to the payment apparatus,
  • the determining means determines the progress status to the transmitted state of the settlement information to the settlement apparatus when the third information is acquired,
  • the indicator lamp control means turns on the indicator lamp device in a different lighting state for each of the operating state, the empty state, and the transmitted state. 20.
  • the determining means includes When the second information is acquired, it is further determined whether or not the settlement apparatus has settlement information to be processed next, When it is determined that the settlement apparatus does not have the settlement information to be processed next, the progress status is determined as the empty state, When it is determined that the settlement apparatus has the settlement information to be processed next, the progress status is determined as the transmitted state.
  • the computer is Obtaining first information indicating that a customer has performed a predetermined operation on the settlement apparatus, and second information indicating that the settlement process has been completed;
  • the progress status is determined as an operating state of the settlement apparatus by the customer
  • the second information is acquired, the progress status is determined to be an empty state of the settlement apparatus, Lighting the indicator lamp device in a different lighting state in the operating state and the empty state, Further includes: Information processing method described in 1. 27.
  • the computer is As the first information, information indicating that an operation has been executed or information indicating that a portable medium has been read is acquired. Further includes: Information processing method described in 1. 28.
  • the computer is Further acquiring third information indicating that the settlement information has been transmitted to the settlement apparatus; When the third information is acquired, the progress status is determined to be transmitted to the settlement apparatus of the settlement information, Lighting the indicator lamp device in a different lighting state for each of the operating state, the empty state, and the transmitted state, Further includes: Or the information processing method of 27. 29.
  • the computer is When the second information is acquired, it is further determined whether or not the settlement apparatus has settlement information to be processed next, When it is determined that the settlement apparatus does not have the settlement information to be processed next, the progress status is determined as the empty state, When it is determined that the settlement apparatus has the settlement information to be processed next, the progress status is determined as the transmitted state. Further includes: Information processing method described in 1. 30.
  • the computer is Manage the progress time of the settlement process, Based on the progress status and the managed duration, control the lighting state of the indicator lamp device provided for the settlement device to which the settlement information has been transmitted, Further includes: To 29.
  • the information processing apparatus according to any one of the above.
  • 31. Computer The lighting state of the indicator lamp device provided for the settlement apparatus in accordance with the progress status of the settlement process based on the settlement information in the settlement apparatus that performs the settlement process using the settlement information of the product registered in the product registration apparatus A program for functioning as indicator light control means for controlling the lamp. 32.
  • the computer Acquisition means for acquiring first information indicating that a customer has performed a predetermined operation on the payment apparatus, and second information indicating that the payment process has been completed; When the first information is acquired, the progress status is determined as an operating state of the settlement apparatus by a customer, and when the second information is acquired, the progress status is set to an empty state of the settlement apparatus. Decision means to decide, The indicator lamp control means for lighting the indicator lamp device in different lighting states in the operating state and the empty state; 31 for further functioning as The program described in. 33.
  • the computer The acquisition means for acquiring information indicating that an operation has been executed or information indicating that a portable medium has been read as the first information; To further function as 32.
  • the computer The acquisition means for further acquiring third information indicating that the payment information has been transmitted to the payment apparatus;
  • the determination means for determining the progress status to the transmitted state of the settlement information to the settlement apparatus when the third information is acquired;
  • the indicator lamp control means for lighting the indicator lamp device in a different lighting state for each of the operating state, the empty state, and the transmitted state; To further function as 32. Or the program according to 33. 35.
  • the computer When the second information is acquired, it is further determined whether or not the settlement apparatus has settlement information to be processed next, When it is determined that the settlement apparatus does not have the settlement information to be processed next, the progress status is determined as the empty state, The determination means for determining the progress status to the transmitted state when it is determined that the settlement apparatus has the settlement information to be processed next; To function as 34.
  • the program described in. 36. The computer, Duration management means for managing the duration of the progress of the settlement process; The indicator lamp control means for controlling the lighting state of the indicator lamp device provided for the settlement apparatus to which the settlement information is transmitted, based on the progress status and the duration managed by the duration management means. , 31 to function as To 35.
  • the program as described in any one of these.

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JP2019105949A (ja) * 2017-12-11 2019-06-27 株式会社寺岡精工 商品販売データ処理装置、商品販売データ処理システム、及び、プログラム
CN110533408A (zh) * 2018-05-25 2019-12-03 东芝泰格有限公司 登记装置、结账装置及控制方法

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JP2018180976A (ja) * 2017-04-14 2018-11-15 東芝テック株式会社 会計装置およびプログラム
JP2021166095A (ja) * 2017-04-14 2021-10-14 東芝テック株式会社 会計装置およびプログラム
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CN110533408B (zh) * 2018-05-25 2024-01-30 东芝泰格有限公司 登记装置、结账装置及控制方法

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