WO2016027744A1 - 見守りシステム、システム側装置、見守り方法、表示端末、及びコンピュータプログラム - Google Patents

見守りシステム、システム側装置、見守り方法、表示端末、及びコンピュータプログラム Download PDF

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Publication number
WO2016027744A1
WO2016027744A1 PCT/JP2015/072857 JP2015072857W WO2016027744A1 WO 2016027744 A1 WO2016027744 A1 WO 2016027744A1 JP 2015072857 W JP2015072857 W JP 2015072857W WO 2016027744 A1 WO2016027744 A1 WO 2016027744A1
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WIPO (PCT)
Prior art keywords
information
user
correspondence
watching
screen
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PCT/JP2015/072857
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English (en)
French (fr)
Japanese (ja)
Inventor
小笠原　大樹
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シャープ株式会社
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Publication of WO2016027744A1 publication Critical patent/WO2016027744A1/ja

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    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
    • G16H40/60—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices
    • G16H40/67—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices for remote operation
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F1/00—Details not covered by groups G06F3/00 - G06F13/00 and G06F21/00
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G—PHYSICS
    • G08—SIGNALLING
    • G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
    • G08B25/00—Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems
    • G08B25/01—Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems characterised by the transmission medium
    • G08B25/04—Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems characterised by the transmission medium using a single signalling line, e.g. in a closed loop
    • G—PHYSICS
    • G08—SIGNALLING
    • G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
    • G08B25/00—Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems
    • G08B25/01—Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems characterised by the transmission medium
    • G08B25/08—Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems characterised by the transmission medium using communication transmission lines

Definitions

  • the present invention monitors the information of a plurality of users to be watched over, and for the operator work that needs to be handled in various ways according to the level of the user status indicated by the monitoring result, how to respond at a glance etc.
  • the present invention relates to a monitoring system, a system-side device, a monitoring method, a display terminal, and a computer program.
  • a monitoring service that enables remote confirmation of the situation of a person living remotely (a person who can be watched over).
  • the status of the person (situation of the user), etc., that is monitored by the monitoring device installed in the home of the person being watched is acquired, and the acquired information information (situation information indicating the user status) is monitored. It is sent to the service center (the device on the monitoring system side that provides the monitoring service), and on the system side, the operator of the monitoring system checks the status of the user based on the received information. The operator is in charge of watching over a plurality of users.
  • Patent Document 1 discloses a system in which a plurality of monitoring sensors are arranged in the home of a person to be watched and the situation of the person being remotely monitored can be confirmed via a communication network.
  • information indicating the status of the plurality of users is displayed on the screen of the operator terminal (display terminal) used by the operator. Is displayed. Examples of the contents of the displayed information include user information to be watched (user ID, etc.), watch status level (degree of emergency, warning, caution, no abnormality, etc.) indicating the user's risk level, watch required for the user (Such as rushing, visiting, calling, emailing, rushing or requesting a visit).
  • the present invention has been made in view of such circumstances, and is performed by an operator by presenting user information collectively for each way of watching according to a watching situation level determined based on a watching result. It is an object to provide a watching system, a system-side device, a watching method, a display terminal, and a computer program that make it possible to grasp at a glance the content of a response to be performed.
  • the present invention provides a monitoring system, a system-side device, a monitoring method, a display terminal, and a computer program that indicate to the operator the time when the response should be performed so that the operator can perform the monitoring response work in a timely manner.
  • the present invention provides a monitoring system, a system side device, and a monitoring method that allow an operator to smoothly recognize various types of information necessary for watching by devising screen specifications such as an operation interface of a display screen related to watching An object is to provide a display terminal and a computer program.
  • the present invention provides a monitoring system, system-side apparatus, monitoring method, and display terminal that can arrange and present to the operator how to respond based on the monitoring results in accordance with the user's environment, circumstances, contract contents, etc. And a computer program.
  • the monitoring system receives status information related to the user status from a plurality of external monitoring devices that monitor the user who is to be monitored, and monitors the status level based on the received status information.
  • the system-side device is configured to respond to watching according to each of the watching status levels where a plurality of degrees exist.
  • a correspondence table that stores correspondence information indicating the level of watching, and a means for identifying, for each user, correspondence information corresponding to the determined watching situation level based on the level correspondence table, when the watching situation level is determined.
  • the user information indicating the user related to the specified correspondence information is the same correspondence Information generating means for generating watch correspondence information collected in units of information, and means for transmitting the generated watch correspondence information to the display terminal, wherein the display terminal receives the watch correspondence information when received It is characterized by comprising means for displaying a watch corresponding screen of the contents in which the user information is collected in the same correspondence information unit based on the watch correspondence information.
  • the watching system is characterized in that the level correspondence table can store correspondence information indicating how to cope with contents set for each user according to each of the watching situation levels. To do. Furthermore, in the monitoring system according to the present invention, the level correspondence table stores time information indicating a time at which the action related to the correspondence information should be performed, and when the system side device specifies the correspondence information, Based on the level correspondence table, comprising means for specifying time information according to the specified correspondence information, the information generating means is configured to generate watch correspondence information including the specified time information, and the display terminal When the watch correspondence information including the time information is received, the watch support screen of the content including the time indicated by the time information is displayed.
  • the watching system is such that the information generating means generates watching correspondence information including menu information capable of selecting a unit of correspondence information to be displayed, and the display terminal When the watch correspondence information including information is received, a watch correspondence screen including a menu including a menu capable of selecting a unit of the correspondence information to be displayed is displayed based on the menu information.
  • the information generating unit generates watch watching information of contents including instruction unit information related to an instruction unit capable of accepting an instruction to perform a response for each user information
  • the display terminal receives the watching correspondence information including the instruction portion information
  • the display terminal displays a watching watching correspondence screen including the instruction portion corresponding to the instruction portion information for each user information.
  • the information generating means generates watching correspondence information in which the user information can be selected, and the display terminal receives the watching correspondence information including selectable user information.
  • the display terminal receives the watching correspondence information including selectable user information.
  • a watch corresponding screen of contents in which user information can be selected is displayed.
  • the watching system according to the present invention is characterized in that, when the display terminal accepts a selection operation of the user information, it includes means for displaying a user screen corresponding to the user information that has accepted the selection operation.
  • the watching system according to the present invention is characterized in that the user screen includes an instruction receiving unit capable of receiving an instruction to perform a response. Furthermore, the watching system according to the present invention is characterized in that the user screen includes a completion reception unit capable of receiving a notification that the correspondence has been completed. The watching system according to the present invention is characterized in that the user screen includes a hold accepting unit capable of accepting that the correspondence is put on hold. In addition, the watching system according to the present invention is characterized in that the user screen includes a change accepting unit capable of accepting that the person who performs the action is changed.
  • the information generation unit generates monitoring correspondence information including user number information indicating the number of users for each monitoring status level determined based on a plurality of status information received from each of a plurality of monitoring devices.
  • the display terminal receives the monitoring support information including the number of users information
  • the display terminal displays a monitoring support screen having contents including the number of users for each monitoring status level based on the number of users information.
  • the system side device is configured such that the information generating means generates watching correspondence information including group information indicating a group to which a user belongs, and the display terminal displays the group information.
  • the watch correspondence information is received, a watch correspondence screen with contents indicating the group to which the user belongs is displayed based on the group information.
  • the monitoring device is a system-side device that receives status information related to a user situation from a plurality of external monitoring devices that watch over a user who is to be watched and determines a watching situation level based on the received situation information.
  • the level correspondence table storing correspondence information indicating how to handle watching, and the watching situation level are determined based on the level correspondence table according to each of the watching situation levels having a plurality of degrees.
  • the means for identifying the correspondence information according to the watching situation level for each user, and when the correspondence information is identified for each user, the user information indicating the user related to the identified correspondence information is collected in the unit of the same correspondence information
  • the system side apparatus is characterized in that the level correspondence table can store correspondence information indicating how to cope with the contents set for each user according to each of the watching situation levels. .
  • the level correspondence table stores time information indicating a time when the correspondence information should be dealt with.
  • the level correspondence table is based on the level correspondence table.
  • the information generation means is configured to generate watch correspondence information including the specified time information.
  • the system side device having the level correspondence table storing the correspondence information indicating how to watch according to each of the watching situation levels where a plurality of degrees exist
  • the monitoring status level is determined based on the received status information
  • the display terminal displays the information related to monitoring.
  • User information indicating the user associated with the corresponding correspondence information is generated in the same correspondence information unit.
  • the step of transmitting the generated watch correspondence information to the display terminal When the display terminal receives the watch support information, the user information is based on the received watch support information. It is characterized by comprising a step of displaying a watch corresponding screen for contents gathered in units of information.
  • the system side device having a level correspondence table that stores correspondence information indicating how to watch according to each of the watching situation levels having a plurality of degrees is to be watched.
  • the system side device In the monitoring method for receiving the status information related to the user status from a plurality of external monitoring devices that monitor the user, and determining the status of the monitoring status based on the received status information, the system side device has determined the status of the monitoring status If the correspondence information is identified for each user based on the level correspondence table, the user information indicating the user associated with the identified correspondence information when the correspondence information is identified for each user. Are generated in units of the same correspondence information, and Characterized in that it comprises a step of transmitting information to an external display device.
  • the display terminal includes a receiving means for receiving information, and in the display terminal capable of displaying information related to watching of a user to be watched, the receiving means shows how to handle watching.
  • the user information indicating the user related to the correspondence information is received in the same correspondence information unit, the user information is collected in the same correspondence information unit based on the received correspondence information. It is characterized by comprising means for displaying a content watch corresponding screen.
  • the display terminal when the reception unit receives the watch correspondence information including the time information indicating the time when the response related to the response information is to be received, the watch support screen for the content including the time indicated by the time information It is characterized by having a means to display. Furthermore, the display terminal according to the present invention, when the receiving unit receives watch correspondence information including menu information that allows selection of a unit of correspondence information to be displayed, the correspondence information to be displayed based on the menu information. It is characterized by comprising means for displaying a screen corresponding to watching contents including a menu capable of selecting the unit.
  • the display terminal according to the present invention responds to the instruction unit information when the reception unit receives the watch correspondence information including the instruction unit information related to the instruction unit capable of accepting an instruction to perform the correspondence for each user information. It is characterized by comprising means for displaying a screen corresponding to watching contents including an instruction section for each user information. In addition, the display terminal according to the present invention is characterized in that it includes means for displaying a screen corresponding to watching contents of which user information can be selected.
  • a computer device comprising a level correspondence table storing correspondence information indicating how to watch over and a communication unit according to each of the watching state levels having a plurality of degrees, and a communication device
  • a computer program for receiving status information related to a user status from a plurality of external monitoring devices that monitor a target user by the receiving means and performing a process of determining a watch status level based on the received status information
  • the computer apparatus determines a watching situation level
  • the computer program according to the present invention is a computer program for causing a computer terminal having receiving means to perform processing for displaying information related to watching of a user to be watched over. If the user information indicating the user related to the correspondence information indicating how to deal with the user is received in the same correspondence information unit, the correspondence information with the same user information is obtained based on the received correspondence information. It is made to function as a means to perform the process which displays the monitoring corresponding
  • the correspondence information corresponding to the determined watching situation level is specified for each user on the basis of the level correspondence table storing the correspondence information indicating how to respond according to the watching situation level.
  • the processing of displaying the watch correspondence information in which the user information corresponding to the correspondence information in the unit is displayed in the same correspondence information unit in the correspondence information is performed on the display terminal.
  • the watching correspondence screen of the contents collected in the unit of the correspondence information with the same information comes to be presented.
  • user information is gathered in the same correspondence information unit, so the user indicated by the user information gathered in that unit can intuitively understand that it will be in the same correspondence method, The operator does not get lost as to what kind of response work should be performed on the displayed user information, eliminates an error in grasping how to handle the operator, and can improve the efficiency of the response work.
  • user information which shows a user the user identification information which identifies the user who becomes a monitoring object, the identification information of the apparatus (watching apparatus) which watches the user who becomes a monitoring object, etc. can be used (hereinafter the same).
  • the level correspondence table can store correspondence information indicating how to cope with the contents set for each user according to each of the watching situation levels for each user, the user's environment / context / contract can be stored. It is possible to set the way of handling according to the contents, etc., and accordingly, even if it is the same watching situation level, it becomes possible to show the way of handling different for each user in detail and provide a user-friendly watching service become able to.
  • the time information indicating the time to be watched over is stored in the level correspondence table, the time information is specified from the level correspondence table in accordance with the specification of the correspondence information, and the specified time information is also stored. Since the watch correspondence information is generated, the watch correspondence screen is displayed on the display terminal that receives such watch correspondence information and performs display processing, and displays the content indicating the time when the correspondence should be performed. As a result, according to the time indicated on the watch response screen, the operator can know when to respond, so that the response work can be performed in a timely manner, and the time priority of the response work Can be easily grasped, and it becomes easy to perform an operator task according to the degree of emergency.
  • a display terminal that receives such watch correspondence information and performs display processing displays A content monitoring screen including a menu that allows selection of the unit of correspondence information to be displayed is displayed.
  • the watch correspondence information including the instruction unit information related to the instruction unit capable of accepting the instruction to perform the correspondence for each user information is generated, the watch correspondence information is received and the display process is performed.
  • indication part is displayed for every user information.
  • an instruction unit (operation unit) capable of receiving an instruction corresponds to a display object to be operated by the operator, and specifically corresponds to a selectable button, icon, image, character, or the like.
  • the display terminal that generates the watching correspondence information that enables the user information to be selected and receives such watching correspondence information displays the watching correspondence screen that allows the user information to be selected. It is possible to develop screen transitions that change various display contents on the display terminal using selection of user information as a trigger, and contribute to a wide variety of display contents to the operator.
  • the display terminal displays a user screen corresponding to the user information for which the selection operation has been received, so detailed information about the user can be displayed via the user screen. It can be presented to the operator.
  • the user screen displayed on the display terminal in response to the user information selection operation includes an instruction receiving unit capable of receiving an instruction to perform a response, to the user corresponding to the displayed user screen
  • the operator can issue an operation instruction to ensure the response.
  • the instruction receiving unit corresponds to selectable buttons, icons, images, characters, and the like, which are display objects to be operated by the operator, similarly to the above-described instruction unit (operation unit).
  • the user screen displayed on the display terminal includes a completion reception unit that can accept that the correspondence has been completed, an operation that the correspondence has been completed for each user who has displayed the user screen.
  • a completion reception unit the above-described instruction reception unit similarly corresponds to display objects (selectable buttons, icons, images, characters, and the like).
  • the user screen displayed on the display terminal includes a hold accepting unit capable of accepting that the action is put on hold, so it is determined whether or not the operator will take action for some reason. In such a case, the user can perform an operation indicating that the user is in a suspended state, which is useful for finely managing the user situation.
  • the hold reception unit corresponds to a display object (selectable button, icon, image, character, or the like), similarly to the above-described instruction reception unit or completion reception unit.
  • the user screen displayed on the display terminal includes a change accepting unit that can accept that the person to be dealt with is changed, the operator who performs the watching operation watches for some reason. If there is a situation where work cannot be performed, the change reception unit can be operated to request other operators to watch over on behalf of the operator and to stabilize the watch system even if a malfunction occurs in the operator. It becomes like this.
  • the watch correspondence information including information indicating the number of users for each watching situation level is generated by the system side device and transmitted to the display terminal. Therefore, the number of users for each watching situation level is displayed on the display terminal. A screen corresponding to the content indicating the information indicating is displayed. For this reason, the operator can grasp the number of users corresponding to the emergency monitoring status level that should be dealt with immediately, for example, by simply checking the display contents, making it easier to formulate the emergency response policy and It becomes easier to predict the work time required for work, and the work efficiency can be improved.
  • the system side device stores a group to which each of a plurality of users to be watched belongs, generates watch correspondence information indicating the group to which the user belongs, and transmits it to the display terminal.
  • a watch corresponding screen of contents indicating the group to which the user belongs is displayed. Therefore, the operator can grasp each user for each group, and the operator work can be further improved in efficiency.
  • the number of users that can be confirmed by one operator is limited, so a large number of users are divided into groups, and each operator is responsible for users belonging to a given group. If the allocation is performed, a plurality of operators can be assigned and assigned to a plurality of operators, and an efficient operator operation can be realized for a large number of users.
  • the watch corresponding screen of the content in which the user information is gathered in the same correspondence information unit is presented to the operator, only the content of the correspondence related to the correspondence information as the displayed unit is confirmed.
  • the operator can grasp at a glance how to deal with the problem, speed up the corresponding work, reduce errors in grasping the content of the operator's work, and improve the certainty of the work.
  • the level correspondence table can store correspondence information indicating how to cope with the contents set for each user according to each of the watching situation level, even if it is the same watching situation level, It is possible to provide the operator with detailed handling methods that differ for each user, and to provide a user-friendly watching service according to the user's environment, circumstances, contract contents, and the like.
  • a watch-and-handle screen showing the contents indicating when to deal with is displayed, it is easy for the operator to know when to perform the corresponding work, and the operator can appropriately perform the corresponding work. It can be used for the same purpose and can ensure the uniformity of the corresponding work in the monitoring service.
  • the screen for watching contents including a menu that allows selection of the unit of correspondence information to be displayed is displayed, user information corresponding to the unit of correspondence information desired by the operator can be presented smoothly. , Can improve the efficiency of the corresponding work.
  • a screen for watching contents including an instruction unit is displayed for each user information, an operation interface that makes it easy for an operator to issue a corresponding operation instruction for the user related to the user information, and an erroneous operation is unlikely to occur. Can be provided to the operator.
  • the display terminal displays a user screen corresponding to the user information for which the selection operation has been received, so detailed information about the user can be displayed via the user screen. Can be presented to the operator.
  • the user screen displayed on the display terminal in response to the user information selection operation includes an instruction receiving unit capable of receiving an instruction to perform a response.
  • an instruction receiving unit capable of receiving an instruction to perform a response.
  • a user screen including a completion reception unit that can accept that the correspondence has been completed is displayed on the display terminal, so that the operator can easily perform the completion operation for the user who has completed the correspondence. This makes it easy to distinguish between a user who has completed the corresponding work and an incomplete user.
  • a user screen including a hold reception unit capable of accepting that the action is put on hold is displayed on the display terminal. A certain operation can be performed, and management in accordance with a realistic user situation of the watching operation can be performed.
  • the user screen displayed on the display terminal includes a change receiving unit that can accept that the person who performs the response is changed, by operating the change receiving unit, to another operator
  • a watch response can be requested instead of one's own, and the watch response operation can be continued stably even if a malfunction occurs in the operator.
  • the operator since a watch corresponding screen showing information indicating the number of users for each watch status level is displayed on the display terminal, the operator corresponds to an emergency watch status level to be dealt with immediately.
  • the number of users can be grasped at a glance, the work time required for the corresponding work can be easily predicted, and the efficiency of the corresponding work can be improved.
  • the watch corresponding screen showing the contents of the group to which the user belongs is displayed on the display terminal, the operator can grasp each user by group, and further increase the efficiency of the operator work.
  • FIG. 1 It is the schematic which shows the whole structure of the watching system which concerns on 1st Embodiment of this invention. It is a block diagram which shows the main internal structures of a monitoring apparatus (television apparatus).
  • A) is the schematic which shows a question screen
  • (b) is the schematic which shows an answer screen.
  • A) is the schematic which shows a local government top screen
  • (b) is the schematic which shows the living information screen.
  • FIG. 1 shows an overall outline of the watching system 1 according to the first embodiment of the present invention.
  • the monitoring service provided by the monitoring system 1 is a system-side monitoring status level according to the status of the users (watched people M1, M2... Mn) who live in the houses H1, H2,.
  • the server 30 makes a determination, and the operator OP1, OP2,... OPn checks the determination result at the operator terminals t1, t2,. Further, the operators OP1, OP2,... OPn will respond according to the level of watching status of each checked user.
  • a screen summarizing user information for each content to be handled is displayed on the operator. It is characterized by avoiding a situation in which an erroneous response or the like occurs by displaying on the terminals t1, t2,... Tn.
  • “Visit” is also an emergency level that requires visiting the user as in the case of “running” as described above, but it is not necessary to visit immediately like “running”, or at a predetermined time, or The visit time is adjusted before going to the user.
  • the operator OP1 and the like related to this “visit” there are a request to a visitor (the target person is equivalent to the case of “rushing”), a visit date setting request, and the like.
  • “Telephone” is a way of dealing with cases where it is better to check the user's situation from the user by talking with the user over the phone, although the watching situation level does not go to the user.
  • the correspondence operation of the operator OP1 and the like for this “telephone” is to make a telephone call using the user's registered telephone number and interact with the user.
  • “Mail”, like the above-mentioned “telephone”, is not so high that the watching status level is sent to the user, but “mail” is transmitted to the user and the operator asks the user's status.
  • a monitoring device in order to detect the situation of the user, a monitoring device is installed in each of the monitored persons M1, M2... Mn houses H1, H2.
  • television devices TV1, TV2,..., TVn of a type having a communication function are used.
  • the television device TV1 and the like in addition to a normal television broadcast receiving function, etc.
  • Various information questions or questions for asking the user's condition, information on life (weather forecast, city and town information, shopping street information, etc.)
  • Information indicating a user's answer to the question and information on power on / off are transmitted to the system-side server 30.
  • the watching device (television device TV1 or the like) corresponds to an external device not included in the watching system 1.
  • the system-side server 30 determines the level indicating the user's situation (watching situation level). Note that it is of course possible to determine the watching situation level by arranging a plurality of monitoring sensors in the home of the person to be watched and using the detection results of the sensors, as in the past.
  • the users to be watched over (persons M1, M2,... Mn) who are watched over contract with the operating company that provides the watch service and provide personal information necessary for the watch service when contracting or registering the watch service.
  • the items included in the personal information include “user's own name / address / phone number (mobile phone number) / e-mail address”, “name (or name) / address / phone number to be contacted in case of emergency (mobile phone) Phone number), e-mail address ", etc.
  • supervisors K1, K2,... Kn persons who go to the user are shown as supervisors K1, K2,... Kn.
  • the supervisors K1, K2,... Kn can receive emergency communication from the operator OP1, etc. using the mobile communication terminals D1, D2,.
  • portable communication terminals D1, D2,... Dn notebook computers, tablets, smartphones, PDAs with communication functions, mobile phones, and the like having a wired or wireless communication function can be applied.
  • the operator terminals t1, t2,... Tn used by the operators OP1, OP2... OPn include personal computers having a communication function, portable communication terminals (notebook computers, tablets, smartphones, communication having a communication function)
  • a computer terminal such as a PDA with a function or a mobile phone can be applied.
  • the present invention can be applied from small / medium-scale monitoring services with a number of users of several tens to several hundreds to large-scale monitoring services with a number of users exceeding the level of several hundreds. .
  • each user (watched person M1, M2,... Mn) is divided into a plurality of groups (groups A, B, C, etc.), and operators OP1, OP2,. OPn is determined so that watching is performed. Details of the present invention will be described below.
  • FIG. 2 shows an outline of the main internal configuration of the television device 10 which is a specific example of the television device TV1 or the like that is a monitoring device installed in the user's house.
  • the television apparatus 10 includes a preprocessing unit 11, a decoding unit 12, an infrared processing unit 13, a control unit 14, a memory 15, an operation unit 16, a communication unit 17, a display output processing unit 18a, an audio output processing unit 18b, and the like.
  • the connection line L is connected. Each of these units 11 and the like transmits and receives signals to and from the control unit 14 through the internal connection line L.
  • Each unit 11 and the like transmit a signal indicating the current processing status and the like to the control unit 14, and the control unit 14 includes The current processing status is grasped from the processing status and the like transmitted from the etc., and a control signal for controlling the processing to be performed next is sent to each unit 11 according to the grasped status.
  • Each part of the television apparatus 10 is as follows.
  • the preprocessing unit 11 includes a tuner unit, an A / D conversion unit, a quadrature detection unit, an FFT unit, and a demodulation unit, and an RF signal (digital broadcast signal) acquired by an antenna is input to the input signal. Then, a predetermined process is performed to demodulate the transport stream (TS), and the demodulated data is transmitted to the decoding unit 12 that performs the next process.
  • the decoding unit 12 performs decoding processing on the transport stream demodulated by the preprocessing unit 11 and separates it into video, audio, and other data, and performs video decoding processing on the separated video stream for display. In addition to outputting to the output processing unit 18a, audio decoding processing is performed on the separated audio stream and output to the audio output processing unit 18b.
  • the display output processing unit 18a performs processing necessary for predetermined video display to generate a video signal, and outputs the generated video signal to the display screen 10a.
  • a broadcast video such as a broadcast program is displayed on the display screen 10a. Is displayed and output.
  • the audio output processing unit 18b performs predetermined processing necessary for audio output such as amplification to generate an audio signal, outputs the generated audio signal to the speaker 10b, and outputs various sounds from the speaker 10c.
  • the infrared processing unit 13 performs communication processing (signal / data transmission / reception processing) according to a known infrared standard (for example, each standard of IrDA system). Specifically, infrared light including an operation signal issued from the remote control device 19 that receives an operation from the user is received and transmitted to the control unit 14.
  • the control unit 14 plays a central role in executing various functions of the television device 10 and includes various processing contents defined in the basic program P1 and the watching program P2 stored in the memory 15. And functions as a means for performing various processes (communication control process, OSD display process, information output process, etc.).
  • the television device 10 includes a memory 15 as a storage medium. What is stored in the memory 15 is related to the basic functions of the television device and related to the watching service according to the present invention.
  • the former is related to the basic program P1, the OSD display table Tb1, and the device identification information. I1 and the like, and those relating to the latter include the watch service display table Tb2, user information I2, threshold time F, and watch program P2.
  • the basic program P1 corresponds to the firmware and system program of the television device 10, and the television device 10 functions as a television device (various functions for viewing television broadcasts, communication functions, etc.). This defines the various processes of the control unit 14 necessary for working.
  • the OSD display table Tb1 is a table that stores a plurality of display part data for appropriately OSD-displaying images and text used for various menus or warnings.
  • the device identification information I1 is information indicating an identification code of the television device 10, and is information that can be used to identify other communication devices or the like when performing communication.
  • the watch service display table Tb2 stores various display part data used to display an image, text, and the like related to the watch service screen on the display screen 10a of the television device 10, and is implemented in this embodiment.
  • the form includes display part data corresponding to various screens shown in FIGS.
  • the first button 21a corresponding to “good” and “normal” are selected as the text indicating the question and the choices indicating a plurality of answers to the question.
  • the second button 21b and the third button 21c corresponding to “bad” are selected as the text indicating the question and the choices indicating a plurality of answers to the question.
  • the fourth button 21d corresponding to “I want a phone call” other than the answer is selected as the text indicating the question and the choices indicating a plurality of answers to the question.
  • the fourth button 21d corresponding to “I want a phone call” other than the answer and the fifth button 21e corresponding to “planned to go out”
  • the display part data is included.
  • a user name (or nickname) or the like included in user information I2, which will be described later, is read from the memory 15 and pasted on the portion of “Mr. XXX” included in the text.
  • the phrase "Good morning” to be included in the text is adapted to greeting of the routine in accordance with the time zone is pasted, "Hello", according to other greetings such as “Good evening” Are included in the watching service display table Tb2.
  • the fifth button 21e corresponding to “scheduled to go out” is selected, another question screen (not shown) is displayed.
  • the number of days scheduled to go out (1, 2, 3) Etc.) can be selected.
  • information indicating the number of days scheduled to go out according to the selected item is transmitted to the system side server 30.
  • the answer history information 22a transmitted from the system side server 30 is pasted at the center, and the text “living support” at the top, the answer history Parts data corresponding to the text arranged at the top of the information 22a and the bar-shaped text at the bottom (when the enter button is pressed, the screen is switched to the next screen) is included in the watching service display table Tb2 (the question screen described above) The same applies to 21 etc.).
  • the part of “Mr. XXX” included in the text at the top of the response history information 22a is the same as in FIG. 3A, and “ ⁇ ” is selected in FIG. 3A.
  • the contents of the answers are pasted.
  • the local government top screen 23 shown in FIG. 4 (a) basically has a top page of a website established by the local government service providing system where the user's house is located.
  • the top page of the website is placed between the text “Life Support” and the bottom bar-shaped text (when you press the end button, it switches to the TV screen).
  • Such a website related to a local government is distributed via the system-side server 30.
  • the top page of the local government service providing system has a plurality of selection fields 23a to 23g, and the top bar-shaped selection field 23g corresponds to the number button “10” of the remote control device 19. And a link to a web page that provides the latest information (for example, a website that provides radioactivity-related information), and when the “10” numeric button is pressed, When the page is accessed, the display content changes to the web page.
  • the first selection field 23a on the left end of the upper row is associated with the numeric button “1” of the remote control device 19 and has a link to a web page that provides a weather forecast.
  • the second option 23b in the middle of the upper row is associated with the number button “2” of the remote control device 19 and has a link to a page that provides information regarding the living of the residents' association.
  • the number button “2” Is selected, the display transitions to the living information (garbage collection date) screen 24 in FIG.
  • the third option 23c on the right end of the upper row is associated with the number button “3” of the remote control device 19 and has a link to a page providing residents' association information, and the number button “3” is selected. Then, the display transitions to the neighborhood association information screen (a screen that informs the announcement of the neighborhood association).
  • the fourth selection field 23d at the lower left end of the lower stage is associated with the number button “4” of the remote control device 19 and is linked to a web page that provides information on the city where the user resides.
  • the fifth option 23e in the middle of the lower row is associated with the number button “5” of the remote control device 19 and has a link to a page that provides information on the shopping street.
  • the sixth option 23f at the lower right end is associated with the number button “6” of the remote control device 19 and has a link to a page that provides information on the company that operates the watching service.
  • the user information I2 stored in the memory 15 shown in FIG. 2 is information of a user (person to be watched M1) registered in the watching service, and the contents include the user's name and the user. Identification information (user ID) and the like.
  • user information 12 includes personal information (name, address, age, gender, contact information of the watcher, user password) submitted by the user to the monitor service operating company when contracting / registering with the watch service. Etc.), and other information (conditions on how to divide emergency levels, desired way of handling at each watching situation level), etc., are relevant to the user. Since such information is sent from the monitoring service operating company to the system server 30, the sent information is stored in the memory 15 as user information I2.
  • the threshold time F stored in the memory 15 is used in one of a plurality of processes defined by the watching program P2 to be described later, and in this embodiment, 3 minutes is set as a default value. Although set, it can be set to a desired value between 10 seconds and 10 minutes by a setting menu (not shown).
  • the watching program P2 stored in the memory 15 corresponds to an application program that defines the processing on the television device 10 side in performing the watching service according to the present invention, and the application program is stored in the memory 15 of the television device 10. (It is of course possible to install in advance in the memory 15 when the television device 10 is manufactured).
  • the watching program P2 defines processing contents (processing contents for the television device 10 to function as a watching device) performed by the control unit 14 with respect to the watching service, and specifically, various processing as described below. The contents are specified.
  • the processing content defined by the watching program P2 there is firstly a power on operation.
  • a flag indicating that the power is on (power-on flag) is set in the memory 15.
  • the first power-on information (corresponding to the situation information related to the user situation) indicating that the first power-on state has been established in one day is defined as the user ID included in the device identification information I1 and the user information I2.
  • the program P2 prescribes that the process of transmitting to the system server 30 using the communication unit 17 is performed.
  • Whether the power-on operation is performed for the second time or later in the day can be determined by the control unit 14 based on whether or not the power-on flag is set in the memory 15, and the power-on operation is performed for the second time or later in the day.
  • the second and subsequent power-on information (corresponding to the status information related to the user status) indicating the power-on state for the second and subsequent times in one day is sent to the system-side server 30 together with the device identification information I1 and the user ID.
  • the watching program P2 defines that the transmission process is performed using the communication unit 17.
  • control unit 14 of the television apparatus 10 constantly detects the current date and time based on information indicating the date and time included in the received broadcast signal, and when detecting that the date has changed, If the power-on flag is set at 15, the watch program P2 also prescribes that the process for resetting the power-on flag so as not to be set is performed.
  • the watching program P2 transmits power-on information for each power-on operation, and then displays the question screen 21 shown in FIG. 3A on the display screen 10a.
  • a process for reading data from the watch service display table Tb2 stored in the memory 15 is defined. Then, based on the read display part data, the time from the display output of the question screen 21 to the display screen 10a to the reception of an answer by the selection of the first button 21a to the fifth button 21e included in the question screen 21 is counted.
  • the monitoring program P2 also regulates the (measurement) processing. Furthermore, the watching program P2 also defines a process for comparing whether or not the measured time exceeds a threshold time F stored in the memory 15.
  • the selected button prescribes that information indicating the content related to the information (corresponding to the status information related to the user status) is transmitted to the system server 30 using the communication unit 17 together with the device identification information I1 and the user ID. Further, when none of the first button 21a to the fifth button 21e is selected (without accepting an answer or the like related to the question) and as a result of comparison, the measured time exceeds the threshold time F, the question screen 21 is displayed. The program P2 regulates that information indicating that there is no correspondence (corresponding to status information related to the user status) is transmitted to the system-side server 30 together with the device identification information I1 and the user ID.
  • the watching program P2 displays power-off information (corresponding to the situation information related to the user situation) indicating that the power-off state is entered, as in the case of the power-on operation. It also stipulates that processing to be transmitted to the system side server 30 using the communication unit 17 together with the device identification information I1 and the user ID is performed.
  • the watching program P2 When the watching program P2 accepts that the first button 21a to the fourth button 21d are operated on the question screen 21 in FIG. 3A, the watching program P2 displays the answer screen 22 in FIG. 3B.
  • the display When the fifth button 21e is operated, as shown above, the display switches to a question screen (not shown) for asking about the planned number of days to go out. On the question screen, the number of days scheduled to go out (1 When any item representing “day, 2nd, 3rd, etc.” is selected, a process for displaying the answer screen 22 of FIG.
  • the watching program P2 specifies that the determination button of the remote control device 19 or the like is detected, and the determination button is operated Defines the process of switching the display to the local government top screen 23 of FIG.
  • the program P2 regulates what to do.
  • a website (URL) linked to the operated numeric button is accessed, a request for predetermined information is transmitted, and the received information is arranged in response to the request (screen ( The program P2 regulates watching to switch to the display of the living information screen 24 in FIG.
  • the program P2 regulates that the display is switched to a television broadcast screen of a channel based on the last channel function or a channel specified by default.
  • the operation unit 16 is a user interface provided on the casing of the television device 10 and includes a volume switch button, a channel switch button, an input switch button, and the like in addition to the power switch 16a for switching power on / off. ing.
  • the communication unit 17 corresponds to a communication unit, and performs communication processing based on a known communication standard (for example, a LAN standard such as IEEE or a standard based on DLNA or the like) according to the control of the control unit 14. It has a structure capable of connecting a communication cable such as a cable. Note that it is possible to apply specifications for performing wireless communication based on various wireless communication standards to the communication unit 17.
  • the communication unit 17 is externally attached to the television device 10 and externally connected to the television device 10 (for example, HDMI (registered trademark) connection terminal, USB connection terminal, IEEE1394 connection terminal, etc.). Both are assumed. Further, when externally attached, the communication device corresponding to the externally connected communication unit 17 stores the above-described monitoring program P2 and the like so that the CPU of the communication device performs each process related to the monitoring service. Even when the communication unit 17 is externally attached in this manner, in the present invention, the external communication unit 17 and the television device 10 cooperate to perform the function of the monitoring device (this In this case, the external communication unit 17 corresponds to the monitoring device, and the television device 10 functions as a monitor display device of the monitoring device).
  • HDMI registered trademark
  • USB connection terminal for example, USB connection terminal, IEEE1394 connection terminal, etc.
  • the remote control device 19 for remotely operating the television device 10 by the user has a power switch for switching the power on / off of the television device 10, and includes a number button consisting of a total of 12 buttons, In addition to left / right key, enter button, volume adjustment key, channel switch key, question request button, back button, end button, menu button, a total of four color buttons (blue button, red button, green button, yellow button) Have.
  • a power-on operation or a power-off operation is performed by the user operating either the power switch 16a of the operation unit 16 or the power switch of the remote control device.
  • FIG. 5 shows a main internal configuration of the system side server 30 (corresponding to the system side device) of the watching service (watching system 1).
  • a general server computer device (computer device having a web server function) is applied to the system-side server 30 of the present embodiment, and various devices are used in the MPU 30a (control unit 30a) that performs overall control and various processes.
  • Etc. are connected by an internal connection line 30h, and various devices include a communication module 30b, a RAM 30c, a ROM 30d, an input interface 30e, an output interface 30f, and a mass storage system (HDD system) 30g.
  • HDD system mass storage system
  • the communication module 30b is a communication device corresponding to a connection module with a wide area network and conforms to a required communication standard (for example, a LAN module).
  • the communication module 30b is connected to a wide area network via required communication equipment (not shown; for example, a router or the like), and each watched television device TV1, TV2... TVn, operator terminal t1. , T2... Tn, monitors K1, K2... Kn can communicate with portable communication terminals D1, D2.
  • the RAM 30c temporarily stores contents and files associated with the processing of the MPU 30a
  • the ROM 30d stores programs and the like that define the basic processing contents of the MPU 30a.
  • the input interface 30e is connected to a keyboard 30i, a mouse, and the like for receiving an operation instruction from a system administrator or the like of a monitoring service operating company, and transmits the operation instruction received from the system administrator or the like to the MPU 30a.
  • the output interface 30f is connected to a display 30j (display output device), and outputs the contents accompanying the processing of the MPU 30a to the display 30j so that the system administrator can check the current processing contents and the like. .
  • the mass storage system 30g (corresponding to a storage device) stores various databases (DB), tables, programs, and the like. Specifically, the server program P10, the watching system program 31, the user DB 32, and the level correspondence table 33, an operator table 34, an answer DB 35, an administrative window table 36, a website table 37, and the like are stored.
  • the server program P10 defines various processes according to the operation system for the server, and the MPU 30a performs processes based on the specified contents, so that the system-side server 30 has basic functions as a server computer. Fulfill.
  • the watching system program 31 will be described later, and the user DB 32 and the like will be described first.
  • FIG. 6 shows an outline of the contents of the user DB 32.
  • the user DB 32 is a database that stores personal information of users who use the watching service, and is associated with the user ID, such as the user's name, address, telephone number, mail address, group to which the user belongs, emergency contact information, etc. Is stored. Multiple contacts can be registered as emergency contacts, such as the phone number / e-mail address of the user's family or relative, the security company or day that the user requests to rush. If you are contracted with a service, etc., the telephone number / e-mail address of a security company or day service, etc. If the user is requesting a visit to the administrative window, the telephone number / e-mail address of the administrative window, etc. Is stored.
  • the name (person in charge) of the other party to be contacted and the relationship with the user are stored in association with each other. Further, when a plurality of contact addresses are registered, the priority order is also stored (indicated by (1), (2), etc. in the table).
  • the personal information stored in the user DB 32 corresponds to the content submitted by the user to the operating company when the monitoring service is contracted, and every time a user newly joins the monitoring service or the user leaves the monitoring server. At any time, the contents of the user DB 32 are updated.
  • FIG. 7 shows an outline of the contents of the level correspondence table 33.
  • the level correspondence table 33 For each user (user ID, which is information for identifying a user) who uses the monitoring service, the level correspondence table 33 has a determination condition for each level (degree) in the monitoring status level, and a monitoring corresponding to each determined level.
  • Correspondence information (how to rush / visit / phone / email, etc.) that shows how to perform, the request destination when dealing with it, timing information that indicates when the response (rush / visit / phone / mail, etc.) should be stored, etc. It has become.
  • Each information stored in the level correspondence table 33 is provided by the user at the time of subscribing to the watching service, and when the user newly joins the watching service or a user who has subscribed to the watching service
  • the contents of the level correspondence table 33 are updated when, for example, is unsubscribed.
  • the group name (group A, B, etc.) in the level correspondence table 33 is a name representing the grouping of users defined by the monitoring service operating company.
  • a group is assigned to each region within a certain range according to the address, and a user who has an address in the assigned region belongs to the group according to the assigned region.
  • the groups are divided into groups A to N, but the number of groups can be appropriately increased or decreased according to the area range, area, etc. to which the watching service is applied.
  • the grouping method is not limited to each region, and other examples of grouping include user ID numbers (for example, ID1 to ID10 are assigned to group A, ID11 to ID20 are assigned to group B, etc.)
  • the user's first name (last name) in alphabetical order for example, a user whose first letter of the last name is “A” line is assigned to group A, a user whose “ka” line is assigned to group B, etc.) can be applied.
  • the level determination condition in the level correspondence table 33 indicates a condition corresponding to the watching level corresponding to the emergency time set by each user in the watching situation level.
  • a plurality of levels are used as the watching situation level, and “emergency (level with a high degree of emergency)”, “warning (level corresponding to an emergency)”, “Caution (a level that can be included in an emergency)” and “No abnormality (a normal level not applicable in an emergency)” are provided.
  • “emergency” and “warning” are basically levels that correspond to an emergency
  • “caution” is a level that can be arbitrarily set by the user as an emergency.
  • a specific level condition that each user considers to be an emergency is set individually. For example, the user whose ID is “0045” sets “question screen answer: bad” for the question screen 21 in FIG. 3A as a condition corresponding to the “caution” level, and sets the level to “warning”.
  • “36 hours power off” of the television device is set as a corresponding condition
  • “48 hours power off” of the television device is set as a condition corresponding to the “emergency” level.
  • Another user who has an ID of “0004” does not set a condition corresponding to the “caution” level, and “36 hours power off” of the television device as a condition corresponding to the “warning” level. And “72 hours power off” of the television device is set as a condition corresponding to the “emergency” level.
  • the level determination conditions in the level correspondence table 33 store conditions desired by each user, and the desired conditions for each user are different for each user (user ID). Therefore, the user's abnormal level (emergency) can be determined based on the content that matches the user's life situation. Note that the content of the level determination condition is what the user has communicated to the operating service operator in advance (for example, when subscribed to the monitoring service).
  • Correspondence information in the level correspondence table 33 means that if the determined watching situation level corresponds to one of the levels corresponding to an emergency, the watching action corresponding to each user's request according to each level This information is also set for each user. For example, a user with ID “0004” sets (desired) a response method of “mail” when the watching status level is determined to be “warning”, and is determined to be “emergency”. Has set up a response method of “rush (request)”. Note that the user whose ID is “0004” does not particularly set a method of handling when the watching state level is determined to be the “attention” level.
  • the user whose ID is “0045” sets a response method of “telephone” when the watching situation level is determined to be “caution” level, and “visit (request) when determined to be“ warning ”level. ) ”Is set, and when the level is determined to be“ emergency ”, the response method“ rush (request) ”is set.
  • the user whose ID is “0078” sets a response method of “rush (request)” only when the watching situation level is determined to be “emergency”, and is determined to be “attention” and “warning” levels. In the case of being done, the correspondence method is not set.
  • the user with ID “0116” sets the same “telephone” as the handling method when the watching situation level is determined to be “warning” and “emergency”, respectively, and is determined to be the “attention” level. There is no particular setting for how to deal with such cases.
  • the request destination in the level correspondence table 33 is information in which information indicating the partner with whom the operator requests the handling method set in the correspondence information or the partner with whom the operator handles is set for each user. .
  • the user whose ID is “0004” sets “designated contact (1)” for “mail”, which is a way of watching according to the level of “warning”.
  • the “specified contact (1)” in this case is “(1) XXX” stored in the emergency specified contact field associated with the user ID “0004” in the user DB 32 of FIG. "Day service” is applicable.
  • the user with ID “0004” also sets the designated contact (1) similar to the above for “rush (request)” which is a method of watching according to the “emergency” level.
  • the user whose ID is “0045” sets “person” for “telephone”, which is a method of watching according to the level of “caution”, and “visit” according to the level of “warning”. “Administrative window” is set, and “designated contact (1)” is set for “rush (request)” according to the level of “emergency”.
  • “Principal” for “phone” in this case corresponds to “03-xxx-yyyy” stored in the column of the telephone number associated with the user ID “0045” in the user DB 32
  • “Administrative window” corresponds to “03-xx11-zzz” stored in the telephone number column of the administrative window table 36, which will be described later
  • “designated contact (1)” has a user ID in the user DB 32. This corresponds to “(1) XXY security company” stored in the column of the emergency designated contact address associated with “0045”.
  • the user with ID “0078” has set “designated contact (1)” for “rush (request)” which is a method of watching according to the level of “emergency”.
  • “specified contact (1)” is “(1) 090-aaa-bbb” stored in the emergency specified contact field associated with the user ID “0078” in the user DB 32.
  • the user whose ID is “0116” has set “Principal” for “Telephone”, which is a method of watching according to the “Warning” level, and has responded to the “Emergency” level.
  • “running (request)” which is a method of watching, “designated contact (1)” is set.
  • the “person” for “telephone” corresponds to “090-zzzz-zzzz” stored in the column of the telephone number associated with the user ID “0116” in the user DB 32
  • the “specified contact (1)” corresponds to the user's daughter “(1) 080-bbaa-bbcc” stored in the emergency specified contact field of the user DB 32.
  • the time information in the level correspondence table 33 is information indicating the time when the action related to the correspondence information should be performed, and is basic when the watching correspondence is “rush (request)” and “visit (request)”.
  • a time of “Now” is set, and in the case of “Mail” and “Phone”, an appropriate time desired by the user is set, for example, “Mail” or “Mail” for ID “0004” or “0045” “12 hours” is set for “telephone”, and “1 hour” is set for “telephone” with the ID “0116”.
  • FIG. 8 shows an outline of the contents of the operator table 34 stored in the mass storage system 30g.
  • the operator table 34 stores information on operators OP1, OP2,..., OPn registered for checking the user status in the watching service.
  • the contents of the operator table 34 are updated when a new operator is employed or when an operator who has worked is removed.
  • the operator ID in the operator table 34 is identification information (identification number) for identifying the operators OP1, OP2,..., OPn engaged in the watching business when the watching service is operated. It is given to each operator from the company.
  • the operator name in the operator table 34 stores the name of each operator, and the group in charge stores the group name in charge of each operator (the operator is in charge of the group to be watched over). Is stored in advance in the password. A password necessary for each operator to log in is stored in the password.
  • the operator contact address column stores a telephone number and an e-mail address for each operator.
  • each operator performs an operator task based on the contents set in the operator table 34 described above, and the task target of each operator is limited to the group to which the charge is assigned, and belongs to a group outside the charge.
  • users are basically not allowed to perform operations related to work, when taking over the work of other operators or temporarily helping, information that belongs to other groups beyond the group in charge. Etc. can also be confirmed.
  • leader-like operators and skilled operators among operators there are cases where there are leader-like operators and skilled operators among operators, and such operators may watch all groups depending on the situation. May be given a master ID corresponding to.
  • FIG. 9 shows an outline of the contents of the daily answer DB 35a storing information such as answers for a certain day in the answer DB 35 stored in the mass storage system 30g.
  • the answer DB 35 is an aggregate of daily answer DBs that store information such as answers transmitted from the monitoring devices (such as the television device TV1) of each user to the system server 30 every day. Therefore, the answer DB 35 is a database in which information for each day is sequentially accumulated. For example, the answer DB 35 is a collection of daily answer DBs from January 1, 2014 to May 11, 2014. Yes.
  • the daily answer DB 35a in FIG. 9 includes information transmitted from each of the plurality of television devices TV1 and the like of each user on April 14, 2014 (status information such as answers to the question screen 21 in FIG. 3A). Specifically, for each user ID, “device identification information”, “power on / off time”, “transmission contents”, “power on duration”, “power source” are stored. Stores information corresponding to each item such as “off duration”, “going out (corresponding to status information)”, “judgment result”, and “remarks”.
  • device identification information of the monitoring device (television device) that has transmitted the information is stored.
  • This device identification information is the monitoring device (television device). Is always included in the information transmitted by.
  • power on / off time when the information transmitted from the watching device (television device) is “power on information (corresponding to status information)”, the time when “power on information” is received. Is stored, and when “power-off information (corresponding to status information)” is received, the time when “power-off information” is received is also stored.
  • power-on information” and “power-off information” are received a plurality of times a day, the reception times are stored in the “power on / off time” item.
  • the item of “transmission contents” in the daily answer DB 35a includes the time when information (corresponding to the situation information) indicating the contents corresponding to the buttons 21a to 21e operated on the question screen 21 shown in FIG. Stored together. It should be noted that the item “transmission contents” includes “no response (no operation)” when the buttons 21a to 21e operated on the question screen 21 shown in FIG. 3A are not operated beyond the threshold time F. Is stored together with the reception time of the information (corresponding to status information).
  • the “power on duration” item of the daily answer DB 35a if the “power on information” is the most recently stored among the “power on / off time” items, The elapsed time since the reception of the “power-on information” is timed and stored by the timer function provided in the system-side server 30. Until it is received.
  • the “Power-off duration” item if “Power-off information” is the most recently stored item in the “Power-on / off time” item, the “Power-off information” is received. Elapsed time is counted and stored by a timer function provided in the system-side server 30. This elapsed time is measured until the system-side server 30 receives “power-on information” next time.
  • the item “outing” stores the number of days scheduled to go out transmitted from the watching device (television device). Further, in the item of “determination result” in the daily answer DB 35a, each level (emergency, warning, caution, no abnormality) of the watching situation level determined based on the information stored in each item described above is stored. .
  • the item “remarks” stores information that needs to be stored in association with the user ID in addition to the items described above.
  • the administrative window table 36 shown in FIG. 10 shows the name of the person in charge of the administrative window that provides a service to the local residents, the name of the person in charge, the telephone number (contact address), the e-mail address (contact address), etc.
  • Each group is stored with a string attached.
  • the administrative department of the region corresponding to each group takes charge of the watched members belonging to the group.
  • the website table 37 stored in the mass storage system 30g stores, as an example, page data (data based on HTML, XML, or the like) constituting the web page screen shown in FIGS. It is.
  • page data data based on HTML, XML, or the like
  • the system server 30 displays page data of a web page screen (top page screen 38) as shown in FIG. Is read from the large-capacity storage system 30g and transmitted to the access source operator terminal t1.
  • the system-side server 30 displays screen information for enabling display of various screens (web page screens) such as the watching correspondence screen 40 shown in FIG. 11 and the like according to the operation content transmitted from the operator terminal t1. Generated and transmitted to the operator terminal t1.
  • the website table 37 also stores data for various page data other than the web page screen shown in FIG.
  • a top page screen 38 shown in FIG. 11 is a top page screen of a website provided for an operator, and includes an operator ID input field 38a, a PW (password) input field 38b, and a login button 38c. .
  • the watching support screen 40 is an example showing an overview of the situation of each user belonging only to the group that the operator who performed the login operation is in charge of, and using the page data included in the website table 37, the watching support screen
  • the symbolic part and the common element part (menu part etc.) in 40 are configured, and the character information part is presented based on watch correspondence information (information generated by the system-side server 30) described later. It is like that.
  • This watching support screen 40 shows user information corresponding to “rushing” as a response method according to the watching level of the user, and performs a “rushing” handling operation at the time of login operation. Displayed when the user exists. Therefore, since the operator side presents a screen of the corresponding work in which user information is summarized in the unit of “running”, the corresponding work to be performed for the user related to the displayed user information is “running” The operator can immediately grasp this fact, and it is possible to reduce the possibility that an error or the like will occur in the response work and to perform a reliable response work.
  • the watch correspondence screen 40 has a menu portion 41 arranged at the top of the screen.
  • the menu portion 41 includes a rush selection unit 41a, a visit selection unit 41b, a telephone selection unit 41c, and a mail selection unit 41d that can be selected in a tab format.
  • a request to display a watch corresponding screen corresponding to the selected response method is transmitted, so that the unit of the desired response method can be obtained.
  • the screen is switched to the corresponding watch screen.
  • Such a menu unit 41 is displayed based on menu information included in page data stored in the website table 37.
  • a corresponding time column 42 is provided below the menu portion 41 of the watch corresponding screen 40, and the information shown in the corresponding time column 42 is “rushed” in the time information column of the level correspondence table 33 in FIG. ”Corresponding to the time information (information“ Now ”) stored in correspondence with“ ”, and when the watching correspondence screen 40 for“ rushing ”in FIG. Is referred to and extracted and arranged in the corresponding time column 42.
  • the watching correspondence screen 40 has a tabular user information column 43 below the corresponding time column 42, and the user information column 43 displays user information that is a target of a display unit correspondence method (running). Specifically, among the information (situation information etc.) stored in the answer DB 35, among the users belonging to the group in charge of the logged-in operator, how to respond according to the watching situation level is “rushing ( The information of the user at the level corresponding to “Request” ”is extracted and arranged. That is, the conditions stored in the level determination condition column of the level correspondence table 33 in FIG. 7 are set for the information stored in the power on / off time column of the answer DB 35 and the information stored in the transmission content column.
  • the user information corresponding to the “running” is identified.
  • the information of each user is arranged from the top in the order of the level of emergency in descending order of the number of users belonging to that level. The reason why such an arrangement is used is that consideration is given to the possibility that there is a common problem that should be dealt with more quickly as the number of people increases.
  • user information belonging to the group A determined to be the monitoring situation level “emergency” because the power of the television apparatus is off for 36 hours is arranged. It is shown that one person in group A applies to this content.
  • user information belonging to the group C determined to be in the monitoring situation level of “emergency” because the power of the television apparatus is off for 48 hours is arranged. It is shown that one person in group C applies to this content.
  • user IDs 44a to 44d corresponding to the emergency level corresponding to the row are arranged so as to be selectable, and on the right side of these user IDs 44a to 44d.
  • “Request” buttons 43a to 43d that can be selected are arranged for each user ID. These “Request” buttons 43a to 43d correspond to an instruction unit that can accept an instruction to respond from an operator, and are displayed based on instruction unit information included in page data stored in the website table 37. Is done.
  • the “Request” buttons 43a to 43d are linked with the designated contact information in the user DB 32 in FIG. 6 specified by the information stored in the request destination column of the level correspondence table 33 in FIG.
  • the operator can contact a predetermined contact address.
  • the item field in which the word “emergency” is arranged, the item field in which the user ID, etc. are arranged are provided with a background color in order to make the operator's emergency level high. It is preferable to make it conspicuous by adding a conspicuous color such as red or various patterns.
  • FIG. 13 shows a user screen 45 presented by screen information from the system-side server 30 when the user ID 44c in the watching correspondence screen 40 is selected.
  • a user screen 45 is a screen for a rushing request, and is presented so that an operator can perform a corresponding work after confirming information such as information on the user and a request destination.
  • User information column 45a including user information such as a user ID, a corresponding time column 45b including time information below the user information column 45a, a request destination column 45c including request destination information below the corresponding time column 45b, a request destination
  • a correspondence content column 45d including a correspondence method is arranged below the column 45c.
  • a “request” button 45e is arranged on the right side of the corresponding time column 45b, and a “change person in charge” button 45f is placed on the right side of the request destination column 45c.
  • the “complete” button 45g and the “hold” button 45h are arranged on the right side of the corresponding content column 45d, respectively, and the “return” button 45i is arranged below the corresponding content column 45d.
  • the user ID and user name arranged in the user information column 45a in the user screen 45 are information extracted from the user DB 32 in FIG. 6 based on the user ID selected on the watching correspondence screen 40.
  • the time information arranged in the corresponding time column 45b is information inherited from the corresponding time column 42 of the watch correspondence screen 40, and the request destination information arranged in the request destination column 44c is received from the user DB 32.
  • the correspondence manner arranged in the correspondence content column 45d is information inherited from the correspondence manner corresponding to the tab corresponding to the watch correspondence screen 40.
  • the “Request” button 45e arranged on the user screen 45 has the same function as the “Request” button 43c arranged on the screen for watching watching 40 for rushing in FIG. 12, and corresponds to the level shown in FIG.
  • the telephone numbers are linked (see user DB 32 in FIG. 6).
  • the “change person in charge” button 45 f (corresponding to the change receiving unit) arranged on the user screen 45 is used when the operator takes over to the operator who works at the next time period when the operator finishes working hours, or a large amount A selection operation is performed when a person who performs a response requests a support request from another operator by himself or herself for reasons such as having a corresponding operation.
  • the system-side server 30 expands an operator change menu on the user screen 45 in which names of operators that can be changed are arranged. To present.
  • FIG. 14A shows an example of the operator change menu 47.
  • the operator change menu 47 includes a recruitment column 47f for recruiting in addition to the operator columns 47a to 47e in which assignable operator names are arranged.
  • the names arranged in the respective operator fields 47a to 47e are obtained by extracting the names of operators who can take over or support business from the respective operators stored in the operator table 34 of FIG.
  • the operator's e-mail address is embedded in each of the arranged operator fields 47a to 47e.
  • the operator change menu 47 also includes a “close” button 47g. When the “close” button 47g is selected, the display of the operator change menu 47 is closed and the user screen 45 is displayed again.
  • the operator change menu 47 Since the operator change menu 47 is irregular, the operators capable of taking over or supporting the above-described operations temporarily include operators belonging to other groups beyond the group frame. As a result, the operator who has received the request for handover or support can check and respond to information regarding the user who has received the request, even for users belonging to groups outside the charge.
  • the operator change menu 47 is responsible for the same group as the operator who wants to change. Only the operator name may be extracted and displayed.
  • an e-mail is transmitted to the e-mail address embedded in the selected operator field.
  • the e-mail to be sent includes information (user ID as user information, watching level, how to respond to the level (contents to be dealt with), name and telephone number of the request destination (or mail address)
  • the operator change menu 47 is closed, and the notation of the “change person in charge” button 45f on the user screen 45 is newly indicated. For example, when the operator changes to “Ogura”, as shown in FIG. 14B, the button 45f whose notation has been changed to “change complete: Ogura” is shown. 'become.
  • the registered e-mail address of each operator is embedded, and when the recruitment field 47f is selected, the business target is sent to the e-mail address.
  • the e-mail describing the information (information arranged on the user screen 45 described above) is transmitted.
  • the notation of the “change responsible person” button 45f is changed to “recruiting corresponding person” through the same processing as when each of the operator columns 47a to 47e described above is selected. Will be.
  • the “complete” button 45g arranged on the user screen 45 is a selection operation performed to notify the system-side server 30 that the corresponding work has been completed. Since the corresponding operation is completed by selecting the “Request” button 43a and the like on the watching correspondence screen 40 in FIG.
  • the “Done” button 45g is selectable (until that state cannot be selected until that stage). Then, when a selection operation of the “complete” button 45g in a selectable state is performed, information indicating completion is transmitted to the system-side server 30.
  • the “Done” button 45g is selected, the displayed user screen 45 is automatically closed, and the display is switched to the original watching correspondence screen 40 shown in FIG.
  • a “hold” button 45h arranged on the user screen 45 is a selection operation when the corresponding job is temporarily put on hold.
  • the hold is indicated. Information to this effect is transmitted to the system-side server 30.
  • the button notation is changed from “hold” to “pending: release”, and the “pending: release” button is changed.
  • 45h ′ information indicating that the hold is released is transmitted to the system-side server 30, and the button notation is also returned to “hold”.
  • the “return” button 45i arranged on the user screen 45 is for switching the display from the user screen 45 to the watching correspondence screen 40 in FIG. 12, and when the “return” button 45i is selected, the “return” button 45i is displayed. ”Information indicating that the button 45 i is selected is transmitted to the system-side server 30, and accordingly, the system-side server 30 performs display switching processing.
  • FIG. 15 shows a watch response screen 50 when the response method is “visit”. Since “visit” is a method for dealing with the second highest emergency level after “running” described above, the watching correspondence screen 50 in which user information is summarized in units of “visit” in FIG. When there is no user who corresponds to the method of “running” at the time of login, or when the visit selection section is selected in the menu section of another watching support screen (for example, the menu section of the watching support screen 40 in FIG. 12) For example, when 41 visit selection units 41b are selected).
  • the “visit” watching correspondence screen 50 has basically the same configuration as the “rushing” watching correspondence screen 40 of FIG.
  • a menu section 51 including 51c and a mail selection section 51d is arranged, and a corresponding time column 52 is provided below the menu section 51.
  • the information shown in the corresponding time column 52 is time information stored in correspondence with “visit (request)” in the time information column of the level correspondence table 33 in FIG. 7 (information “now”).
  • the time information for “visit (request)” is referenced from the level correspondence table 33 and extracted and arranged in the corresponding time column 52.
  • a tabular user information column 53 (including user information) provided below the corresponding time column 52 belongs to the group in charge of the logged-in operator from the information (status information, etc.) stored in the answer DB 35. Among the users, the information corresponding to the level corresponding to “visit (request)” is extracted and arranged according to the watching situation level.
  • the user information column 53 is also arranged in such a way that the information of each user is arranged in order from the highest level of emergency and from the group with the largest number of users belonging to that level.
  • the user information column 53 is arranged so that the user IDs 54a to 54d corresponding to the emergency level corresponding to each row can be selected for each row, and a selection operation is performed to the right of the user IDs 54a to 54d.
  • "Request” buttons 53a and 53d, "Recruitment of visitor” button 53b, and "Set visit date” button 53c are arranged for each user ID.
  • the “Request” buttons 53 a and 53 d correspond to an instruction unit capable of accepting an instruction to respond from an operator, and instructions included in the page data stored in the website table 37. Displayed based on the part information.
  • the “request” buttons 53a and 53d are linked to information stored in the request destination column of the level correspondence table 33 in FIG. 7, and the operator selects the “request” buttons 53a and 53d. Thus, the operator can contact a predetermined contact address.
  • the "Request” buttons 53a and 53d can be watched by including the requesting party, such as "Request (XXX City Elderly Division)", “Request (ABC Nursing)", etc. The operator can confirm a specific request destination while the screen 50 is displayed.
  • the “recruitment for visiting person” button 53b is for recruiting a visitor to a user whose request destination is not set in the level correspondence table 33 of FIG. 7 or a user who cannot request the request destination for some reason.
  • a visit recruitment menu having the same configuration as the operator change menu 47 shown in FIG. 14A is presented.
  • the names of people who can visit in advance are arranged, and if you select a name, an email will be sent to request a visit to the person corresponding to that name. It has become.
  • the “visit date / time setting” button 53c is for setting a date and time for visiting a user whose time is not set in the time information column in the level correspondence table 33 of FIG.
  • the display is switched to a date / time setting screen 56 shown in FIG.
  • the word “warning” is arranged in order to make the operator aware that the watching correspondence screen 50 is the second highest emergency level following the watching correspondence screen 40 of FIG. It is preferable that the item column and the item column in which the user ID and the like are arranged have a background color such as yellow different from red or various patterns different from the watching correspondence screen 40 in FIG.
  • FIG. 16 shows a user screen 55 presented by screen information from the system-side server 30 when the user ID 54a (user ID: 0014) in the watching support screen 50 described above is selected.
  • This user screen 55 is a visit request screen, and basically has the same configuration as the user screen 45 of FIG. 13, and a user information column 55a including a user ID and the like in the upper left of the screen, A response time column 55b including time information is disposed below, a request destination column 55c including request destination information is disposed below the response time column 55b, and a response content column 55d including a response method is disposed below the request destination column 55c.
  • the “Request” button 55e is arranged on the right side of the response time column 55b
  • the “Change person in charge” button 55f is arranged on the right side of the request destination column 55c
  • “ A “complete” button 55g and a “hold” button 55h are arranged
  • a “return” button 55i is arranged below the corresponding content column 55d.
  • the information arranged in each column 55a to 55d is extracted and arranged in the same manner as in each column 45a to 45d of the user screen 45 in FIG. It has the same function as the buttons 45f to 45i.
  • FIG. 17 shows a user screen 56 presented by screen information from the system-side server 30 when the user ID 54c (user ID: 0076) in the watching support screen 50 is selected.
  • This user screen 56 is a screen for setting a visit date and time, and includes contents such as a calendar.
  • a user information field 56a including a user ID and the like is provided at the upper left of the screen, and below the user information field 56a.
  • a date / time setting instruction field 56b indicating an instruction to set a visit date / time
  • a calendar field 56c in which the date can be selected below the date / time setting instruction field 56b and a time in which the time can be set to the right of the calendar field 56c.
  • a setting field 56d is provided, and further includes a “set” button 56e, a “change person in charge” button 56f, a “complete” button 56g, a “hold” button 56h, and a “return” button 56i.
  • the calendar field 56c includes a cursor 57 so that any month and day can be selected.
  • the time setting field 56d can set any hour and minute.
  • FIG. 18 shows a watch response screen 60 when the response method is “telephone”. Since “telephone” is a method of dealing with the third highest emergency level after “visit” described above, the watching correspondence screen 60 in which user information is summarized in units of this “telephone” is logged in Sometimes when there is no user who corresponds to the handling method of “rush” and “visit”, or when the telephone selection part is selected in the menu part of another watching support screen (for example, the watching support screen 40 of FIG. 12). This is presented when the telephone selection unit 41c of the menu unit 41 is selected.
  • the basic configuration of the watching correspondence screen 60 is the same as the watching correspondence screen 40 shown in FIG. 12 or the watching correspondence screen 50 shown in FIG. 15, and a rush selection unit 61a, a visit selection unit 61b, a telephone, A menu unit 61 including a selection unit 61c and a mail selection unit 61d is arranged, and a tabular user information column 63 is arranged with a small space below.
  • “telephone” is selected as the response method according to the watching situation level among the users belonging to the group in charge of the logged-in operator from the information (situation information etc.) stored in the answer DB 35. The information of the user at the corresponding level is extracted and arranged.
  • This user information column 63 is also arranged in order from the top in the order of the level of emergency in descending order of the level of emergency and from the group with the largest number of users belonging to that level.
  • the information of the user corresponding to the level of “” is arranged above the information of the user corresponding to the level of “attention”, which has a lower degree of emergency than the “warning”.
  • user IDs 64a to 64c corresponding to an emergency level corresponding to the row are arranged so as to be selectable.
  • the watching correspondence screen 60 is displayed by also writing the destination of the call such as “0006 (person)”, “0076 ( ⁇ ⁇ City Welfare Division)”.
  • the operator can specifically confirm the destination of the call.
  • the watch correspondence screen 60 does not include a correspondence time column such as the correspondence time column 42 in the watch correspondence screen 40 in FIG. 12 or the correspondence time column 52 in the watch correspondence screen 50 in FIG. This is because the count time from the time when it becomes necessary to deal with the situation differs for each user, and the time for making a call is not uniform for each user.
  • FIG. 19 shows a user screen 65 presented by screen information from the system-side server 30 when the user ID 64c (user ID: 0068) in the watching correspondence screen 60 is selected.
  • the user screen 65 is a telephone screen, and basically has the same configuration as the user screen 45 of FIG. 13 or the user screen 55 of FIG. 16, and includes a user information column 65a including a user ID and the like on the upper left of the screen. Below the user information column 65a, a corresponding time column 65b including time information, a request destination column 65c including request destination information below the corresponding time column 65b, and a corresponding content column including how to respond below the request destination column 65c.
  • a “call” button 65e is arranged on the right side of the response time column 65b
  • a “change person in charge” button 65f is arranged on the right side of the request destination column 65c
  • the response content column 65d A “Done” button 65g and a “Hold” button 65h are respectively arranged on the right side of the screen, and a “Return” button 65i is arranged below the corresponding content column 65d.
  • each column 65a to 65d is extracted and arranged in the same manner as in each column 45a to 45d of the user screen 45 in FIG.
  • the information indicating the correspondence time “by” is stored in the “time information” column of the watching correspondence table 33 in FIG. 7 from the time when the user (user ID: 0068) falls under the level that requires “phone”.
  • the system-side server 30 calculates the elapsed date and time of the time (for example, 12 hours) indicated by the time information for “phone”, and the calculated date and time is arranged in the corresponding time column 65b as information indicating the corresponding time.
  • buttons 65f to 65i are the same as those of the buttons 45f to 45i on the user screen 45 in FIG.
  • FIG. 20 shows a watch response screen 70 when the response method is “mail”. Since “mail” is the method of correspondence when the level of emergency is the fourth highest after “phone” described above, the watching correspondence screen 70 in which user information is summarized in units of “mail” Sometimes when there is no user who corresponds to the handling method of “rush”, “visit”, and “phone”, or when the mail selection part is selected in the menu part of another watching correspondence screen (for example, FIG. 12 And the like when the mail selection section 41d of the menu section 41 of the watching support screen 40 is selected.
  • the basic configuration of the watching support screen 70 is the same as the watching support screen 40 of FIG. 12, the watching support screen 50 of FIG. 15, or the watching support screen 60 of FIG.
  • a menu section 71 including a visit selection section 71b, a telephone selection section 71c, and a mail selection section 71d is arranged, and a tabular user information column 73 is arranged with a small space below.
  • “mail” is selected as the response method according to the watching situation level among the users belonging to the group in charge of the logged-in operator from the information (situation information etc.) stored in the answer DB 35. The information of the user at the corresponding level is extracted and arranged.
  • This user information column 73 is also in a table format in which the information of each user is arranged from the top in the order of the level of emergency in descending order and from the group with the largest number of users belonging to that level. Are arranged so that user IDs 74a to 74c corresponding to the emergency level corresponding to the row can be selected.
  • the notation of the user IDs 74a to 74c also includes the destination of the e-mail so that the operator can specifically confirm the other party to whom the e-mail is to be sent while the watch correspondence screen 70 is displayed.
  • the watch correspondence screen 70 does not have a correspondence time column, as in the case of the watch correspondence screen 60 of FIG. This is because it differs from user to user, and the time to send an e-mail is not uniform for each user.
  • FIG. 21 shows a user screen 75 presented from the system-side server 30 when the user ID 74b (user ID: 0329) in the watching support screen 70 described above is selected.
  • This user screen 75 is a screen for mail, and basically has the same configuration as the user screen 45 in FIG. 13, the user screen 55 in FIG. 16, or the user screen 65 in FIG. , Etc., below the user information column 75a, a corresponding time column 75b including time information, a request destination column 75c including request destination information below the corresponding time column 75b, and below the request destination column 75c.
  • a correspondence content column 75d including a handling method is arranged, and a “mail” button 75e is arranged on the right side of the correspondence time column 75b, and a “change in charge” button 75f is arranged on the right side of the request destination column 75c.
  • a “complete” button 75g and a “hold” button 75h are arranged on the right side of the corresponding content column 75d, and a “return” button 75i is arranged below the corresponding content column 75d.
  • each column 75a to 75d is extracted and arranged in the same manner as in each column 45a to 45d of the user screen 45 of FIG. 13, but the information indicating the corresponding time in the corresponding time column 75b is Similarly to the corresponding time column 65 on the user screen 65 in FIG. 19, from the time point when the user (user ID: 0329) corresponds to the level that requires “mail”, the time information column in the watching correspondence table 33 in FIG.
  • the system-side server 30 calculates the elapsed time and date indicated by the time information for the stored “mail”, and arranges the calculated date and time in the corresponding time column 75b as information indicating the corresponding time.
  • buttons 75f to 75i are the same as those of the buttons 45f to 45i on the user screen 45 in FIG.
  • Each of the watching correspondence screens 40, 50, 60, 70 described above has selectable logout buttons 40a, 50a, 60a, 70a, and the selection operation of the logout buttons 40a, 50a, 60a, 70a is performed. Then, the system-side server 30 performs a logout process for the logged-in operator and performs a process of switching to the above-described presentation of the top page screen 38 in FIG.
  • the watching system program 31 corresponds to a computer program for a server computer, and defines various processes performed by the MPU 30a in order to provide the watching service. Functions (means for specifying correspondence information, information generation means for generating watch correspondence information, etc.).
  • the monitoring system program 31 of the present embodiment mainly defines two types of processing. The first is processing related to the above-described update of the answer DB 35 and information distribution to the monitoring device. Relates to processing for generating various types of information for the operator based on the accumulated information and providing the information to the operator.
  • watching situation information (power-on information, power-off information, question screen 21) transmitted from a communication terminal device (for example, the television device 10) of the watched person.
  • a communication terminal device for example, the television device 10.
  • information indicating various contents such as information indicating that the buttons 21a to 21e are operated, is received, together with the date and time when the information is received, a predetermined DB in the above-described response DB 35 (FIG. 9).
  • the device identification information I1 and the user ID incidental to the status information are referenced and stored in association with a predetermined user ID in the daily answer DB 35a.
  • the received information is stored in the item “power on / off time”, and other status information (each of the question screens 21 in FIG. 3A). (Information indicating that the buttons 21a to 21e have been operated) are stored in the “transmission contents” item, and if status information indicating the number of days scheduled to go out is received, “outing” Is stored in the item.
  • the monitoring system program 31 determines whether the received “power-on information” is the first “power-on information” stored in the daily answer DB 35a. In the case where the first “power-on information” is received, the process for determining whether or not is received is the latest multiple days corresponding to the received user ID (for example, for five days). The information stored in the item “transmission contents” is read out, and the access source watching device (for example, television) is used as the response history information (see the response history information 22a in the response screen 22 in FIG. 3B). The watching system program 31 defines that the processing to be transmitted to the device 10) is performed.
  • the watching system program 31 When the “power-on information” is received, the watching system program 31 counts the time since the reception as the elapsed time, and the item “power-on duration” in the daily answer DB 35a (“power-on information”). The process of storing the time measured is defined in the item associated with the user ID received together with “information” (the time measurement continues until the next “power-off information” is received). Similarly, when the “watch-off information” is received, the watching system program 31 receives the elapsed time since the receipt of the “power-off continuation time” item (“power-off information” in the daily answer DB 35a). (The item associated with the user ID) is defined (time is kept until the next “power-on information” is received).
  • the watching system program 31 stores each piece of information (watching state information) in any of the items of “power-on duration”, “power-off duration”, and “transmission content” in the answer DB 35.
  • the level (degree) of the watching situation is determined with reference to the level determination condition for each user in the level correspondence table 33 shown in FIG. 6 based on the stored watching situation information. (Corresponding to the process of determining the watching situation level), and storing the result of the determined level in the item “determination result” of the answer DB 35 is defined.
  • the monitoring system program determines whether or not the user ID subject to level determination corresponds to the condition stored in the item “level determination condition” associated with “0004”. 31 defines. In this case, since the status information is “power off time: 38 hours”, it is determined that the condition “emergency: 72 hours power off” is met, and the determined level (emergency) is the daily answer DB 35a. Are stored in association with the user ID “0004”.
  • this status information is displayed in FIG.
  • the level correspondence table 33 shown in FIG. 7 it is determined whether or not the user ID that is the target of the level determination satisfies the condition stored in the “level determination condition” item associated with “0116”.
  • the watching system program 31 defines. In this case, since the status information is “bad”, it is determined that the condition “warning: answer bad” is met, and the determined level (warning) is an item of “judgment result” in the daily answer DB 35a. Are stored in association with the user ID “0116”.
  • the status information is based on the status information.
  • the watching situation level is determined, and the determined level is stored in the item “determination result”.
  • the watching system program 31 stipulates that the above-described processing for determining the watching situation level (including storage of the determination result) is performed every time the watching situation information is stored in the answer DB 35.
  • the contents stored in the “determination result” item of the answer DB 35 are updated as needed according to the actual situation of the user, and the latest user situation is stored in the “determination result” item. Can always be confirmed.
  • the watching system program 31 first defines the login process of the operator. Specifically, when the URL related to the website for the operator is accessed, the watching system program 31 A process of transmitting top page screen information corresponding to the top page screen 38 shown in FIG. 11 to the access source is defined.
  • the watching system program 31 defines a process for determining whether or not a password exists.
  • the system for watching over the processing of transmitting the screen information of the web page indicating that the operator ID and password are re-input to the access source The program 31 defines.
  • the watching system program 31 determines which of the watching correspondence screens 40, 50, 60, 70 depending on the contents of the answer DB 35 at that time. It is specified that the monitoring correspondence information corresponding to the page screen is generated and transmitted to the access source. In this watch correspondence information generation / transmission process, the watch system program 31 first defines that the group corresponding to the matched operator ID is specified from the “group in charge” of the operator table 34.
  • the watching system program 31 sets all the users (user IDs) belonging to the specified group to each of the watching state levels (emergency, warning, caution, no abnormality) stored in the “judgment result” item of the answer DB 35.
  • a process for specifying a corresponding method (corresponding information) for each user based on the level correspondence table 33 of FIG. 7 is defined (corresponding information specifying process).
  • the level “emergency” (watching level) is stored in the item “determination result” in the daily answer DB 35a of FIG.
  • the response method corresponding to “emergency” is indicated as “rushing (request)” in the “response information” column, so the response information for the user with the user ID “0004” is “ It is identified as “Rush (Request)”.
  • a level of “warning” (watching situation level) is stored in the item of “judgment result” in the daily answer DB 35a of FIG.
  • the correspondence method corresponding to the “warning” is indicated as “telephone” in the “correspondence information” column, so the correspondence information for the user with the user ID “0116” is “telephone” Identified as being.
  • This correspondence information identification process is performed for all users belonging to the identified group, and the users corresponding to each correspondence information (how to deal) are indicated in the same correspondence information (how to deal with) units.
  • the watching system program 31 defines that the watch correspondence information that summarizes the user information is generated. When generating such watch correspondence information, the time information corresponding to the specified correspondence information is also specified based on the level correspondence table 33 in FIG. 7, and the watch correspondence information is generated including the specified time information.
  • the watching system program 31 defines the above. Note that such watch correspondence information is generated using the storage area of the RAM 30c as a work area, and the generated watch correspondence information is temporarily stored in the RAM 30c.
  • FIG. 22 is a conceptual diagram showing an image of comprehensive watching correspondence information 80 generated by the system-side server 30.
  • the watch correspondence information 80 includes information collected in units of the same way of handling, and information gathered in units of the same way of handling is summarized in units of “rush (request)”.
  • Watch response information 81 in units of “rush (request)”
  • watch response information 82 in units of “visit” summarized in “visit” units
  • watch response information 83 in “phones” united in units of “phones”
  • Each of the watching correspondence information 81 to 84 in units of “rush (request)” to “mail” constitutes contents corresponding to the character information portion etc. in the watching correspondence screens 40, 50, 60, 70 described above. It includes user information indicating users to be handled in accordance with the watching correspondence information 81 to 84, and accompanying information 81a to 84a having various information.
  • the user information corresponds to the user ID, and this user ID is generated so that it can be selected when displayed on the screen.
  • the user information of the user screen corresponding to the selected user ID is displayed.
  • a control instruction that a display request is transmitted is also embedded.
  • the incidental information 81a and the like include specified contact information (information extracted from the specified contact field of the user DB 32 in FIG. 6) according to the user ID, group information indicating a group to which the user belongs, and the like.
  • the incidental information 81a to 84a is a page data (screen information) and screen for display parts corresponding to the menu part 41, the table, the button, etc. in the screen when the watching correspondence screens 40, 50, 60, 70 are presented.
  • User number information indicating the number of users for each group included in the group, background color information indicating the background color of the column indicating how to respond on the screen, and time information indicating the timing of the correspondence (“ Various information such as “Extracted from time information for rushing”).
  • the supplementary information 81a and the like included in the watch correspondence information 80 is menu information that allows selection of the unit of correspondence information to be displayed for the menu portion 41 and the like arranged in the screen (according to the selection units 41a to 41d).
  • Information includes instruction unit information (in the watching correspondence screen 40 in FIG. 12, which is arranged for each of the user IDs 44d to 44d) related to the instruction unit capable of accepting an instruction for handling for each user.
  • Information corresponding to “request” buttons 43a to 43d, etc.).
  • the page data included in the supplementary information 81a to 84a is data for the web page screens of the watching correspondence screens 40, 50, 60, and 70 included in the website table 37 described above, and generates comprehensive watching correspondence information 80.
  • processing is performed that is read from the website table 37 and included in the incidental information 81a to 84a.
  • the accompanying information 81a for rushing (request) includes page data for the watching correspondence screen 40 in FIG. 12, and the accompanying information 82a for visiting includes a page for the watching correspondence screen 50 in FIG. 18 is included in the supplementary information 83a for telephone, and the supplementary information 84a for mail is for the watching correspondence screen 70 in FIG. Page data is included.
  • the number of users (the number of users represented by the number-of-users information) included in the supplementary information 81a to 84a is for each watching situation level determined based on a plurality of situation information received from each of a plurality of watching devices (such as the television device Tv1).
  • the number of such users is the same in the same group in the unit of the same correspondence method (corresponding information) when generating the comprehensive watching correspondence information 80.
  • the watching system program 31 defines that the number of users corresponding to the same user situation is counted at the watching situation level, and the count result is included in the incidental information 81a to 84a as user number information. .
  • the background color is determined by default for each correspondence method (correspondence information).
  • the watching system program 31 defines that the determined background color is applied to each corresponding method, and the specified information of the determined background color is included in the incidental information 81a to 84a.
  • the comprehensive watching correspondence information 80 does not always include the above-described four types of watching correspondence information 81 to 84, and there is no user who corresponds to the handling method of “rush (request)”. Does not include the watch correspondence information 81 in “rush (request)” units, and does not include the watch correspondence information 82 in “visit” units when there is no user corresponding to the “visit” correspondence method, ”Is not included in the“ phone ”unit watching correspondence information 83, and if there is no user in the“ mail ”unit corresponding method, the“ mail ” The watch correspondence information 81 is not included.
  • any of the monitoring correspondence information 81 to 84 for each handling method included in the comprehensive monitoring correspondence information 80 generated in this way is used to send the communication module 30b to the access source (operator terminal t1, etc.) of the logged-in operator.
  • the watching system program 31 stipulates that the MPU 30a performs control to be used.
  • As comprehensive information to be transmitted to the access source at the time of login when the comprehensive monitoring support information 80 includes the monitoring support information 81 in the “rush (request)” unit, the watch response information 81 in the “rush (request)” unit is transmitted.
  • the watch correspondence information 82 in the “visit” unit is transmitted, and the “rush (request)” ”And“ visit ”units of watch correspondence information 81, 82 are not included, but if“ phone ”units of watch correspondence information 83 are included,“ phone ”unit of watch correspondence information 83 is transmitted and“ rush (request) ” “,” “Visit” and “telephone” watching correspondence information 81 to 83 are not included, but if “mail” watching watching correspondence information 84 is included, “mail” watching correspondence information 84 is transmitted. It will be. If the comprehensive watching correspondence information 80 does not include the watching correspondence information 81 to 84 of all units, information indicating that there is no user who should watch and watch (no abnormality information) is transmitted.
  • any one of the watching correspondence information 81 to 84 is transmitted, and then the menu sections 41, 51, 61, 71 of each of the watching correspondence screens 40, 50, 60, 70 described above are operated.
  • the system-side server 30 receives a request for correspondence information indicating how to deal with, the watch correspondence information (any one of 81 to 84) corresponding to the request is transmitted to the login access source (operator terminal t1, etc.)
  • the system program 31 regulates what to do.
  • the transmitted correspondence information 81 to 84 When the transmitted correspondence information 81 to 84 is received by the access source operator terminal t1 or the like, it will be displayed as the aforementioned correspondence screen 40, 50, 60, 70.
  • the request information of the corresponding user screen is transmitted to the system side server 30. Therefore, the user information included in the generated watching correspondence information 81 to 84 is generated by adding a command for transmitting the request information of the user screen corresponding to the user ID when selected.
  • the watching system program 31 When the system-side server 30 receives the above-described user screen request information, the watching system program 31 generates user screen information for the user screen corresponding to the received request information, and transmits the request information transmission source (operator terminal t1). Etc.).
  • the generated user screen information corresponds to the user screen 45 shown in FIG. 13, the user screen 55 shown in FIG. 16, and the like.
  • Page data (screen information) for displaying the user screen 45, and various buttons (“request” button 45e, "change person in charge” button 45f, "done") displayed on the user screen 45.
  • Button 45g, “hold” button 45h, etc.) for displaying information, date and time of generation, and the like.
  • the watching system program 31 defines that user screen information for the user screen 56 shown in FIG. 17 is generated.
  • user screen information including information such as calendar information corresponding to the calendar field 56c shown in FIG. 17 and time setting information corresponding to the time setting field 56d is generated. Become.
  • the watching system program 31 When the “change person in charge” buttons 45f, 55f, etc. are selected on the user screens 45, 55, etc., and the information indicating the person in charge change is received by the system-side server 30, the watching system program 31 is displayed as shown in FIG. It is defined that operator change information corresponding to the operator change menu 47 of a) is generated and transmitted to the operator terminal t1 or the like.
  • the operator column 47a to 47e or the recruitment column 47f is operated on the operator change menu 47, the fact that each column 47a to 47f is operated is transmitted to the system side server 30, and the system side server 30 Operator change registration processing or processing according to operator recruitment can be performed, and the operator change menu 47 is closed, and user screen information corresponding to the original user screens 45, 55, etc. is sent to the operator terminal t1, etc.
  • the system program 31 regulates watching the transmission.
  • the system-side server 30 receives the user ID and the completion button operation, the watching system program 31 receives the received user in the “remarks” item in the answer DB 35 (for example, the daily answer DB 35a shown in FIG. 9). A process for storing the completion of correspondence in association with the ID is defined.
  • the watching system program 31 stipulates that the user screen information whose contents are changed to “completed” in the notation of the “completed” buttons 45g, 55g, etc. is transmitted to the access source operator terminal t1.
  • the “hold” button 45h, 55h or the like (corresponding to a hold reception unit that can accept that the response is put on hold) is performed on the user screen 45, 55, etc., the user screen 45, Along with the user ID related to 55 etc., the fact that there has been an operation of the “hold” button 45 h, 55 h etc. is transmitted to the system side server 30.
  • the watching system program 31 displays the received user ID in the item “remarks” in the daily answer DB 35a shown in FIG. And a process for storing the fact that the information is pending is defined.
  • the watching system program 31 specifies that the user screen information whose content is changed to “pending: released” from the notation of the “pending” buttons 45h, 55h, etc. is transmitted to the access source operator terminal t1. (See FIG. 14C).
  • the “pending: release” button is selected, the fact that there is an operation of the “pending: release” button is transmitted to the system side server 30 together with the user ID related to the user screens 45, 55, etc.
  • the watching system program 31 defines that the pending message stored in the “Remarks” item is deleted.
  • the watching system program 31 transmits user screen information corresponding to the user screens 45, 55, etc.
  • the watching system program 31 prescribes that the watching correspondence information corresponding to the watching correspondence screens 40, 50, etc. that have been presented is transmitted again to the operator terminal t1 that is the access source.
  • the watch system program 31 regulates that watch correspondence information not including user information is generated and transmitted to the access source operator terminal t1.
  • the user information (user ID) for which correspondence has been completed is not included in the watching correspondence screens 40, 50, etc. after the correspondence is completed. As shown, the efficiency of the corresponding work is improved.
  • the watching correspondence information when resending the watching correspondence information, if there is a user whose pending information is stored in the “remarks” item in the answer DB 35 (for example, the daily answer DB 35a shown in FIG. 9),
  • the monitoring request information of the contents in which the notation of the “request” buttons 43a to 43d and 53a to 53d arranged on the side of the user information (user ID) is changed to “pending” is generated, and the access source operator terminal t1
  • the system program 31 prescribes that the message is to be transmitted to. By performing such processing, it is possible to grasp at a glance the users whose corresponding work is on hold on the watching correspondence screens 40, 50 and the like.
  • the watching system program 31 defines that the information stored in the answer DB 35 (information stored in the columns of determination results, remarks, etc.) is reset at a predetermined cycle (for example, every other day). .
  • FIG. 23 shows the main internal configuration of the operator terminal t1 (reference numeral t1 is indicated by reference numeral 100 in FIG. 23) among the operator terminals t1 to tn in the monitoring service (monitoring system 1) shown in FIG.
  • the operator terminal t1 and the like of the present embodiment correspond to display terminals because various information related to the monitoring work is displayed to the operator.
  • a general personal computer having a communication function is applied to the operator terminal 100, and the CPU 100a (processor 100a) that performs overall control and various processes is connected to the operator terminal 100 via the internal connection line 100h.
  • the communication / call module 100b, the RAM 100c, the ROM 100d, the input interface 100e, the output interface 100f, the HDD (hard disk drive) 100g, and various devices such as the video memory 100k are connected.
  • the operator terminal 100 is connected to a telephone headset that the operator wears on his / her head.
  • the headset microphone unit 105a is connected to the input interface 100e, and the headset speaker unit.
  • 105b is connected to the output interface 100f.
  • voice data (such as voice spoken by the operator) acquired by the microphone unit 105a of the headset is input to the input interface 100e, and when voice data is output from the output interface 100f, the data is output from the speaker unit 105b of the headset.
  • voice data (such as voice spoken by the operator) acquired by the microphone unit 105a of the headset is input to the input interface 100e, and when voice data is output from the output interface 100f, the data is output from the speaker unit 105b of the headset.
  • the operator can listen to the voice.
  • the communication / call module 100b of the operator terminal 100 includes a function for making a call to a predetermined telephone number (calling function) and a function for receiving a call (incoming call function) in addition to communication processing via a network.
  • a function for making a call to a predetermined telephone number calling function
  • a function for receiving a call incoming call function
  • the communication / call module 100b establishes a connection with the telephone destination by making a call
  • the voice acquired by the microphone unit 105a of the headset is received from the input interface 100e via the internal connection line 100h, and the other party of the telephone
  • the voice sent from the other party of the telephone is transmitted to the output interface 100f and output from the speaker unit 105b of the headset, so that the operator calls the predetermined contact by the operator terminal 100.
  • the video memory 100k of the operator terminal 100 is used when generating screen contents to be displayed on the display 100j.
  • the display contents are temporarily stored, and the screen contents are based on the display information.
  • Used as work memory to generate The functions of other devices of the operator terminal are basically the same as those of the system server 30 described above.
  • the OS program 101 is a basic program corresponding to an operating system, and defines the processing of the CPU 100a for the operator terminal 100 to function as a personal computer.
  • the terminal program 102 defines various processes performed by the CPU 100a in order to make the operator terminal 100 function as an operator-oriented terminal.
  • the processing contents for realizing the function as a browser program for browsing a website or the like Is also included.
  • the CPU 100a When the terminal program 102 is activated, it is specified that the CPU 100a performs control so that the system server 30 can be accessed using the communication / call module 100b. Further, when the terminal program 102 receives the top page information sent from the system side server 30 in response to establishment of the connection with the system side server 30 by access, the communication / call module 100b receives the received top screen information. It is defined that the CPU 100a performs control to generate the top page screen 38 shown in FIG. 11 based on the stored top screen information, and stores it in the video memory 100k, and displays it on the display 100j.
  • the input is made to the input fields 38a and 38b.
  • the terminal program 102 stipulates that the CPU 100a performs control to transmit the received information to the system server 30 using the communication / call module 100b.
  • the CPU 100a When the communication / call module 100b receives the watch correspondence information sent from the system-side server 30 in response to the transmission of the input information, the CPU 100a performs control to temporarily store the received watch correspondence information in the video memory 100k.
  • the terminal program 102 defines. Then, based on the watching correspondence information stored in the video memory 100k, one of the watching correspondence screens 40, 50, 60, and 70 (the watching correspondence screen of the content in which the user information is collected in the unit of the same unit information) is generated.
  • the terminal program 102 defines that the CPU 100a performs the control to be performed.
  • the CPU 100a performs processing for generating the watching correspondence screen 40 of FIG. 12, and if the received watching correspondence information is for “visit”, the CPU 100a. 15 generates the watching correspondence screen 50 of FIG. 15. If the received watching correspondence information is for “telephone”, the CPU 100a performs the processing of generating the watching correspondence screen 60 of FIG. 18 and receives the watching correspondence information. Is for “mail”, the CPU 100a performs processing for generating the watching correspondence screen 70 of FIG.
  • Such generation of the watching correspondence screen 40 and the like is based on the page data included in the supplementary information 81a included in the watching correspondence information 80 shown in FIG. 22 and the menu portion 41, the corresponding time column 42, the user information column 43, and the like.
  • “request” buttons 43a to 43d and the like are also included in the page data. Display part information (instruction part information) to be generated, selectable user IDs 43a to 44d, etc. arranged next to “request” buttons 43a to 43d, etc. in the user information column 43, etc.
  • the notation or the like indicating the group to which the user belongs includes user information included in the watch correspondence information 80 (user ID included in the user information, group information indicating the group, etc.
  • the time indicated by the time information included in the auxiliary information 81 etc. is arranged, and the number of people shown in each line of the user information column 43 etc. is also included in the auxiliary information 81 etc. Based on the number-of-users information included, the number of users for each watching situation level is arranged.
  • the menu unit 41 is generated so as to have a menu (each selection unit 41a to 41d) capable of selecting a unit of corresponding information to be displayed based on the menu information included in the page data included in the incidental information 81a and the like.
  • the information arranged in each row of the user information column 43 is arranged from top to bottom in the vertical direction in descending order of the degree of emergency and the number of people according to the order designation information included in the supplementary information 81 and the like. It is done.
  • the terminal program 102 defines that the CPU 100a performs control to output the watching correspondence screen 40 and the like generated in this way to the display 100j through the output interface 100f and display them on the display 100j.
  • the terminal program 102 stipulates that the CPU 100a performs control to transmit a display request for a watching correspondence screen to the system server 30 according to the selected handling method using the communication / call module 100b.
  • the above-described watching correspondence screen generation processing and display control processing on the display 100j are performed based on the newly received watching correspondence information.
  • the terminal program 102 defines that any one of the watching correspondence screens 50, 60, and 70 corresponding to the desired correspondence method selected in the menu unit 41 is displayed.
  • the same process as described above is performed, and by such a process, the operator The display is appropriately switched to the desired watching correspondence screen.
  • the terminal program 102 causes the CPU 100a to perform a call (calling) control process using the communication / call module 100b to a predetermined contact (telephone number) linked to the “Request” buttons 43a to 43d. Regulates. Even when the “request” button 53a or 53d is selected in the state where the watching correspondence screen 50 of FIG. 15 is displayed, the same processing as described above is performed, and the “request” button 53a or 53d is displayed. A call will be made to the linked contact.
  • the terminal program 102 defines that the CPU 100a performs control to transmit the request information on the user screen corresponding to the user ID for which the selection operation has been performed to the system-side server 30.
  • the generation process of the user screen 45 and the like as shown in FIG. 13 and the display control on the display 100j are performed based on the received user screen information.
  • the terminal program 102 defines that processing is performed and the user screen 45 or the like corresponding to the selected user ID is displayed. Even when the user IDs 54a, 64a, 74a, etc. of the other watching correspondence screens 50, 60, 70 are selected and operated, the same processing as described above is performed. 55, 56, 65, 75, etc. are displayed as appropriate.
  • the terminal program causes the CPU 100a to perform a call (calling) control process using the communication / call module 100b to a predetermined contact (phone number) linked to the selected “Request” button 45e.
  • a call (calling) control process using the communication / call module 100b to a predetermined contact (phone number) linked to the selected “Request” button 45e.
  • 102 defines. Note that such processing relating to the “Request” button is performed in the same manner when the “Request” button 55e on the user screen 55 in FIG. 16 is selected.
  • the “Yes” buttons 45e, 55e, etc. correspond to an instruction accepting unit capable of accepting an instruction to perform a response.
  • the terminal program 102 controls that the CPU 100a performs control to transmit an e-mail inquiring about the visit at the selected date / time to the user having the user ID arranged in the user information column 56a using the communication / call module 100b. Stipulate.
  • the terminal program 102 stipulates that the CPU 100a performs a calling (calling) control process using the communication / call module 100b to a predetermined contact (phone number) linked to the “call” button 65e.
  • an email indicating that the user's situation is inquired (standard text) is arranged in the user information column 75a.
  • the terminal program 102 stipulates that the CPU 100a performs control to transmit to the user with the user ID using the communication / call module 100b.
  • a fixed sentence is generated for the e-mail to be transmitted.
  • the level judgment condition of the level correspondence table 33 in FIG. Among the stored conditions, the condition determined to the level for transmitting the e-mail is read out and generated as a fixed sentence.
  • the description will be continued.
  • the selection operation of the “change person in charge” button 45f is accepted, information indicating the person in charge change instruction is sent to the communication / call module 100b.
  • the terminal program 102 stipulates that the CPU 100a performs control to be used and transmitted to the system server 30.
  • the operator change information is received in response to the transmission of the information indicating the person-in-charge change instruction, the operator change menu 47 shown in FIG. 14A is generated based on the received operator change information.
  • the terminal program 102 stipulates that the CPU 100a performs control processing for displaying the generated operator change menu 47 on the user screen 45 (overlay display).
  • buttons 55f, 56f, 65f, 75f, etc. on the other user screens 55, 56, 65, 75, etc. are selected, the same processing as described above is performed. Through this process, the operator change menu is displayed as an overlay.
  • the terminal program 102 stipulates that the CPU 100a performs control to delete the overlay display of the operator change menu 47 while transmitting to the system side server 30 using the call module 100b.
  • the deletion of the overlay display when the newly transmitted user screen information is received, the same process as described above is performed, and the user screen based on the new user screen information is displayed.
  • the notation of the “change in charge” button 45f is changed to indicate the operator after the change, for example, “change complete: Kokura”.
  • the selection operation of the recruitment column 47f is performed in a state where the operator change menu 47 is displayed, information indicating the selection of the recruitment column 47f is transmitted to the system side server 30 using the communication / call module 100b.
  • the terminal program 102 defines that the CPU 100a performs control for deleting the overlay display of the operator change menu 47.
  • the deletion of the overlay display when the newly transmitted user screen information is received, the same process as described above is performed, and the user screen based on the new user screen information is displayed. , The notation of the “change responsible person” button 45f is changed to “recruiting corresponding person”.
  • the processing performed by the CPU 100a in accordance with the selection of the columns 47a to 47f of the operator change menu 47 described above is performed for each column for the operator change menu displayed as an overlay on the other user screens 55, 56, 65, 75, etc. The same applies to the operation.
  • the description of the terminal program 102 will be continued.
  • a selection operation of the “complete” button 45g is accepted, information indicating that the “complete” button 45g has been operated.
  • the terminal program 102 specifies that the CPU 100a performs control to transmit (information indicating that the correspondence is completed) to the system server 30 using the communication / call module 100b.
  • the user screen information newly transmitted is received along with the transmission of the information indicating that the correspondence has been completed, the same process as described above is performed, and the user screen based on the new user screen information is displayed. Accordingly, the notation of the “complete” button 45g is changed to “completed”.
  • the terminal program 102 defines that the CPU 100a performs control to be transmitted to the system server 30.
  • the above-described watch correspondence screen generation processing is performed based on the received watch correspondence information.
  • the terminal program 102 stipulates that the CPU 100a performs display control processing on the display 100j, whereby the display is switched from the user screen 45 to the watch corresponding screen 40 in the operator terminal t1 or the like.
  • the terminal program 102 defines that the CPU 100a performs control to be transmitted to the system-side server 30.
  • the terminal program 102 specifies that the generation and display processing of the top page screen 38 in FIG. 11 is performed.
  • 24 to 29 are first to sixth flowcharts showing a series of processing procedures of a watching method performed by displaying a watch handling screen or the like on the operator terminal 100.
  • the flow of mutual processing is shown.
  • the processing procedure by the system side server 30 and the operator terminal 100 described above will be organized and described. It is assumed that the contents (determination results, etc.) of the answer DB (daily answer DB 35a shown in FIG. 9) have been generated before the processing shown in each flowchart.
  • the operator terminal 100 accesses the system-side server 30 (S1), while the system-side server 30 determines whether or not access has been received from each operator terminal. (S2), when no access is received (S2: NO), the access is waiting, and when access is received (S2: YES), the top page information (top page) of the operator website Screen information corresponding to the information) is transmitted to the access source operator terminal 100 (S3).
  • the operator terminal 100 Upon receiving the top page information, the operator terminal 100 generates the top page screen 38 of FIG. 11 using the received top page information and displays it on the display 100j (S4). Whether the operator terminal 100 has received the selection operation (login operation) of the login button 38c by inputting the ID and password to the operator ID input field 38a and the PW (password) input field 38b by the operator. Is determined (S5). When the login operation is not accepted (S5: NO), the login operation is waited. When the login operation is accepted (S5: YES), the login operation including the entered operator ID and PW has been performed. Is transmitted to the system-side server 30 (S6).
  • the system-side server 30 determines whether or not a login operation including the operator ID and PW has been received (S7), and when it has not received a login operation (S7: NO), the login operation When waiting for login operation (S7: YES), the received operator ID and PW match among the plurality of operator IDs and PW stored in the operator table 34 of FIG. It is searched whether or not there is (S8).
  • the system-side server 30 returns again to the stage of processing for transmitting the top page information to the operator terminal 100 that is the access source (S3), As a result, the top page screen 38 as shown in FIG. 11 is displayed again on the operator terminal 100 (the processing of the operator terminal 100 also returns to the stage of S4).
  • the login is completed, and the system side server 30 specifies the group assigned by the matching operator ID from the operator table 34 of FIG.
  • the correspondence method corresponding information corresponding to the watching situation level stored in the item “judgment result” of the answer DB 35 is based on the level correspondence table 33 of FIG.
  • the watch correspondence information for example, see the watch correspondence information 80 in FIG. 22 is generated (S9). .
  • the system-side server 30 transmits the generated watching correspondence information to the access source operator terminal 100 (S10).
  • the system-side server 30 temporarily stores the generated watch correspondence information in the RAM 30c so that it can be reused when generating the watch correspondence information again at a later stage. Compared to the case where correspondence information is generated, the processing load is not reduced. Further, the system-side server 30 temporarily stores the operator ID and PW of the logged-in operator in the RAM 30c so that the operator ID of the logged-in operator can be referred to when other processing is performed.
  • the operator terminal 100 When the operator terminal 100 receives the watch correspondence information, the operator terminal 100 has a watch correspondence screen (for example, FIG. 12) that summarizes the user information (user ID) based on the same correspondence information (how to handle) based on the received watch correspondence information. Is generated and displayed on the display 100j (S11).
  • a watch correspondence screen for example, FIG. 12
  • the watching correspondence screen displayed in this way is a list of user IDs that should be handled in one way, the operator can immediately grasp how to respond (rush, visit, etc.) This can contribute to the quick execution of stable response operations by avoiding misunderstanding of how to respond.
  • the number of users for each level of the watching status is also shown on the displayed watch corresponding screen, it becomes easy to predict the amount of work required for the corresponding work for each level, making it easier to perform the operator work efficiently. .
  • FIG. 25 is a second flowchart showing detailed processing in the stage of S10 in the first flowchart of FIG. 24 described above.
  • the system-side server 30 first determines whether or not the watch correspondence information 81 in units of “rush (request)” is included in the generated watch correspondence information 80 shown in FIG. 22 (S20). When it is determined that the watch correspondence information 81 in the “rush (request)” unit is included (S20: YES), the system-side server 30 uses the watch correspondence information 81 in the “rush (request)” unit as an access source operator terminal. It transmits to 100 (S21).
  • the system-side server 30 next watches the “visit” unit in the watch correspondence information 80. It is determined whether or not correspondence information 82 is included (S22). If it is determined that the “visit” unit of watching correspondence information 82 is included (S22: YES), the system-side server 30 transmits the “visit” unit of watching correspondence information 82 to the access source operator terminal 100 (S23). ).
  • the system-side server 30 when it is determined that the watch correspondence information 82 in “visit” units is not included (S22: NO), the system-side server 30 next, in the watch correspondence information 80, performs watch correspondence in “phone” units. It is determined whether or not the information 83 is included (S24). When it is determined that the “telephone” unit of watching correspondence information 82 is included (S24: YES), the system-side server 30 transmits the “telephone” unit of watching correspondence information 82 to the access source operator terminal 100 (S25). ).
  • the system-side server 30 when it is determined that the watch correspondence information 82 in “phone” units is not included (S24: NO), the system-side server 30 further monitors the “mail” units in the watch correspondence information 80. It is determined whether or not the correspondence information 83 is included (S26). When it is determined that the monitoring correspondence information 82 in “mail” units is included (S26: YES), the system-side server 30 transmits the monitoring correspondence information 82 in “mail” units to the operator terminal 100 that is the access source (S27). ).
  • the system server 30 provides no abnormality information (information indicating that there is no user to be watched).
  • the data is transmitted to the access source operator terminal 100 (S28).
  • the watch correspondence information 81, 82, 83, 84 of each unit is the first. Since it is presented to the operator, the user status can be confirmed in descending order of the degree of risk, so that the corresponding work can be performed from the user having the high degree of risk.
  • the third flowchart of FIG. 26 shows various operations (selection operations) performed by the operator in a state (S11) in which the watching correspondence screen (for example, the watching correspondence screen 40 shown in FIG. 12) is displayed on the operator terminal 100 in the first flowchart of FIG. ) Is shown.
  • the watching correspondence screen 40 of FIG. 12 is displayed on the display 100j of the operator terminal 100.
  • the operator terminal 100 determines whether or not selection of any of the user IDs 44a to 44d arranged in each row of the user information column 43 on the watching support screen 40 has been accepted (S30).
  • request information on the user screen (information including the user ID and the like) corresponding to the selected user ID is transmitted to the system side server 30. (S31).
  • the system-side server 30 transmits the watching correspondence information in the first flowchart of FIG. 24 (S10), and determines whether or not the user screen request information has been received (S50). Is received (S50: YES), user screen information corresponding to the received request information is generated (S51), and the generated user screen information is transmitted to the operator terminal 100 that is the transmission source of the request information (S52).
  • the operator terminal 100 receives the user screen information transmitted from the system-side server 30, the operator terminal 100 displays a user screen (for example, the user screen 45 shown in FIG. 13) based on the received user screen information on the display 100j (S32). .
  • FIG. 27 shows a case where it is determined in the third flowchart of FIG. 26 that selection of any one of the user IDs 44a to 44d arranged in each row of the user information column 43 on the watching support screen 40 is not accepted (S30: NO). It is a 4th flowchart which shows a process sequence. At this stage (S30: NO), the operator terminal 100 determines whether or not selection of any of the “request” buttons 43a to 43d arranged in each row of the user information column 43 in the watching support screen 40 has been accepted. (S35).
  • the operator terminal 100 When it is determined that selection of any of the “request” buttons 43a to 43d has been received (S35: YES), the operator terminal 100 communicates with the telephone number linked to the selected “request” buttons 43a to 43d. A process of making a call using the call module 100b is performed (S36). By this call processing, the operator can automatically make a call to a predetermined request destination simply by selecting the “Request” button.
  • the operator terminal 100 displays the watch corresponding screen 40. It is determined whether any of the selection units 41a to 41d in the menu unit 41 has been accepted (S37). When it is determined that the selection of any of the selection units 41a to 41d in the menu unit 41 has been accepted (S37: YES), the operator terminal 100 performs watch over for the way of handling according to the selected selection units 41a to 41d. A screen display request is transmitted to the system-side server 30 (S38).
  • the system-side server 30 determines whether or not a display request sent from the operator terminal 100 has been received in the first stage of the fourth flowchart (S55), and if a display request is received (S55), The watch correspondence information corresponding to the way of dealing with the display request is read from the RAM 30c and transmitted to the operator terminal 100 (S56). At this time, the contents of the answer DB 35 (the daily answer DB 35a shown in FIG. 9) are updated as compared with the generation of each of the watching correspondence information 81 to 84 temporarily stored in the RAM 30c. If it is related to the watching correspondence information 81 to 84 to be transmitted, the watching correspondence information that newly reflects the updated difference content is generated, and the system side server 30 sends the generated watching correspondence information to the operator terminal 100. Will be sent.
  • the operator terminal 100 When the operator terminal 100 receives the watch correspondence information sent from the system-side server 30, the user information (user ID) is collected with the same correspondence information (how to handle) based on the received watch correspondence information.
  • a content watch screen (a watch compatible screen that is different from the watch compatible screen displayed in step S11. For example, the watch compatible screen 50 shown in FIG. 15) is generated and displayed on the display 100j (S39). ).
  • the operator terminal 100 can appropriately switch the display to the watching correspondence screen according to the desired way of handling by operating the menu part included in the watching correspondence screen. Since only the user information belonging to one way of handling is included, it is useful for avoiding the situation where the operator misidentifies the way of handling as much as possible and performing reliable operator work.
  • the operator terminal 100 After displaying a new watch corresponding screen at the stage of S39 (after switching the screen display) or when the selection units 41a to 41d of the menu unit 41 are not selected on the watch corresponding screen without switching the screen display (S37: NO), the operator terminal 100 determines whether or not the selection of the logout button 40a (or 50a or the like) has been accepted (S40). When determining that the selection of the logout button has been accepted (S40: YES), the operator terminal 100 transmits information indicating that the logout button has been selected (logout information) to the system-side server 30 (S41). If the logout button is not selected (S40: NO), the processing procedure of the operator terminal 100 returns to the stage of S30 in the third flowchart of FIG.
  • the system-side server 30 receives log-out information after transmitting new watch-response information at the stage of S56 or when it has not received a new watch-response screen display request (S55: NO). It is determined whether or not it has been done (S57). If it is determined that logout information has been received (S57: YES), the system server 30 performs logout processing to release the logged-in operator and logs out the top page information corresponding to the top page screen 38 shown in FIG. The data is transmitted to the operator terminal 100 of the operator (S58). By the logout process and the transmission of the top page information, the system-side server 30 temporarily ends the process for the operator who has logged in. If logout information has not been received (S57: NO), the processing procedure of the system-side server 30 returns to step S50 in the third flowchart of FIG.
  • the operator terminal 100 When the operator terminal 100 receives the top page information sent from the system server 30, the operator terminal 100 displays the top page screen 38 shown in FIG. 11 based on the received top page information (S42). Due to the display of the top page screen 38, the operator terminal 100 once completes a process from login to logout.
  • the fifth flowchart of FIG. 28 shows various operations (selection operations) performed by the operator in the state (S32) in which the user screen (for example, the user screen 45 shown in FIG. 13) is displayed on the operator terminal 100 in the third flowchart of FIG. FIG. 13 illustrates an example of the process when the user screen 45 of FIG. 13 is displayed on the display 100j of the operator terminal 100.
  • the operator terminal 100 determines whether or not the selection of the “Request” button 45e has been accepted (S60). When it is determined that the selection of the “Request” button 45e has been accepted (S60: YES), the operator terminal 100 uses the communication / call module 100b to the telephone number linked to the selected “Request” button 45e. A process for making a call is performed (S61). Then, the operator terminal 100 determines whether or not the selection of the “completion button” 45g has been received (S62). When the selection operation of the “completion button” 45g is not accepted (S62: NO), the selection operation of the “completion button” 45g is waited.
  • the operator terminal 100 receives information (completion button selection information) indicating that the selection operation of the “complete” button 45g has been performed on the system side server. 30 (S63).
  • the system-side server 30 determines whether or not the completion button selection information has been received in the first stage of the fifth flowchart of FIG. 28 (S70), and when the completion button selection information has been received (S71: YES) In association with the user ID incidental to the received completion button selection information, the completion of the completion and the reception date and time of the completion button selection ant information are stored in the remarks column of the response DB 35 (the daily response DB 35a shown in FIG. 9). Processing is performed (S71).
  • the operator terminal 100 selects the “return” button 45i after the completion button selection ant information is transmitted (S63) or when the “request” button 45e is not selected (S60: NO). It is determined whether it has been accepted (S64). When it is determined that the selection of the “return” button 45i has been received (S64: YES), the operator terminal 100 receives information (return button selection information) indicating that the selection operation of the “return” button 45i has been performed. (S65).
  • the system-side server 30 determines whether or not the return button selection information has been received after the above-described storage processing related to completion (S71) or when the completion button selection ant information has not been received (S70: NO). (S72) When the return button selection information is received (S72: YES), the process returns to the step S9 in the first flowchart of FIG. 24, and watching correspondence information reflecting the contents of the answer DB 35 at that time is generated (S9). ), The generated watch correspondence information is transmitted to the operator terminal 100 (S10). Note that in this case, if there is a difference in the answer DB 35, the watch correspondence information is generated based on the watch correspondence information stored in the RAM 30c, and the difference is reflected.
  • the operator terminal 100 returns to the state before the stage of S11 in the first flowchart of FIG. 24 after transmitting the return button selection ant information, and uses the monitoring support information transmitted from the system-side server 30.
  • a screen is generated and displayed on the display 100j (S11).
  • the operator terminal 100 can switch the screen display from the user screen (for example, the user screen 45) to the watching support screen (for example, the watching support screen 40).
  • the sixth flowchart of FIG. 29 shows the processing when the selection of the return button 45i is not accepted at the operator terminal 100 in the fifth flowchart of FIG. 28 (S64: NO), and the user screen (for example, shown in FIG. 13).
  • the user screen 45f In a state where the user screen 45) is displayed, it is determined whether or not the selection of the “change in charge” button 45f has been received from the operator (S80).
  • the operator terminal 100 transmits an instruction to change the person in charge to the system-side server 30 (S81).
  • the system-side server 30 determines whether or not a person-in-charge change instruction has been received (S90). When a person-in-charge change instruction has been received (S90: YES), the system side server 30 is logged in based on the operator DB 34 in FIG. An operator who can handle the group that the operator is in charge of is identified, operator change information including selectable operator information (operator name, contact address, etc.) is generated (S91), and the generated operator change is generated. Information is transmitted to the operator terminal 100 (S92). When the operator terminal 100 receives the operator change information transmitted from the system-side server 30, the operator terminal 100 uses the operator change information to generate an operator change menu 47 shown in FIG. 14A and display it on the display 100j ( S82).
  • the operator terminal 100 determines whether the operator column 47a to 47e or the recruitment column 47f has been selected in the operator change menu 47 (S83). If there is no selection of each column 47a to 47f (S83: NO), It is determined whether or not the close button 47g has been selected (S84). If the close button 47g has not been selected (S84: NO), it is determined whether or not each of the columns 47a to 47e has been selected. Return to (S83).
  • menu selection information indicating the contents of the selected column is transmitted to the system side server 30 (S85).
  • the system-side server 30 Upon receiving the menu selection information, the system-side server 30 performs processing such as storing the content indicated by the received menu selection information in the remarks column of the answer DB 35, and performs operator change processing (S93).
  • the system-side server 30 transmits an e-mail notifying the newly assigned user's information to the selected operator, and when the recruitment column 47f is selected, it is sent to each operator.
  • the system-side server 30 transmits an e-mail requesting a charge.
  • the operator terminal 100 closes the displayed operator change menu 47 after transmission of the menu selection information in S85 or when the close button 47g is selected in the operator change menu 47 (S84: YES). (S86). After the operator change menu 47 is closed or when selection of the “change person in charge” button 45f is not accepted on the user screen 45 (S80: NO), the operator terminal 100 selects the “hold” button 45h on the user screen 45. It is determined whether or not there is (S87). When the “hold” button 45h is selected (S87: YES), the operator terminal 100 displays information indicating that the “hold” button 45h is selected (including hold selection information and target user information). Is transmitted to the system-side server 30 (S88).
  • the system-side server 30 is in a stage of determining whether or not the hold selection information has been received after the operator change process of S93 or when the person-in-charge change instruction has not been received (S90: NO) (S94). ).
  • the system-side server 30 stores the received hold selection information in the remarks column of the rotation DB 35 and sets the user who is the hold target to be on hold (hold) Setting processing) is performed (S95).
  • the process of the system side server 30 returns to the first stage (S70) in the fifth flowchart of FIG.
  • the processing after transmitting the hold selection information of the operator terminal 100 (S88) returns to the first stage (S60) in the fifth flowchart of FIG. 28, and the selection of each button on the user screen 45 is determined again. It will be.
  • the user information corresponding to the handling method as the unit in the method of watching correspondence (rushing, visiting, telephone, e-mail, etc.) according to the determined watching situation level is obtained. Since the included watching correspondence screens 40, 50, 60, and 70 are displayed, it is possible to prevent a situation in which the operator mistakes how to deal with the user. In addition, in the correspondence time column 42 of the watching correspondence screen 40 shown in FIG. 12, the time when the user should be handled is also shown along with the user information (user ID). Since it can be grasped at a glance by looking at the watching correspondence screen 40, the reliability of the handling work by the operator can be improved and the efficiency of the handling work can be improved.
  • the watching correspondence screens 40, 50, 60, and 70 are presented to the operator in the order of the manner corresponding to the user who seems to have the highest degree of danger at that time, from the user with a high degree of emergency Arrangements for watching can be made in order, which can contribute to ensuring the safety of users. Furthermore, since the display can be switched to a desired watching correspondence screen by selecting the menu portions 41, 51, 60, and 70 of the watching correspondence screens 40, 50, 60, and 70, the screen is displayed in units of correspondence methods. Even when the display is performed, the operator can easily see the contents of the screen to be confirmed by operating the menu section. In addition, since the number of users for each watching correspondence level is also displayed on each watching correspondence screen 40, 50, 60, 70, it is easy to predict the time required for the corresponding work.
  • a button for example, a “request” button 43a for performing the correspondence, so that the operator can immediately perform the corresponding work. Yes.
  • the user ID 44a, etc. arranged on each watch corresponding screen 40, etc.
  • the user screen 45 including the various buttons 45e shown in FIG. 13 is displayed only by performing the selection operation, so that the detailed contents can be easily confirmed and the predetermined operation can be performed smoothly.
  • each database (DB) and table stored in the mass storage system 30g of the system-side server 30 may be stored in another server device (database server device).
  • the operation service company may outsource the processing performed by the system-side server 30.
  • the information stored in the user DB 32 corresponds to personal information.
  • the server device of the operating company and the server device of the consignee company may cooperate to execute various processes performed by the system-side server 30 in FIG.
  • the watching support screen 40 has various variations other than the form shown in FIG. 30 is a modification example in which the screen corresponding to the watch 90 shown in FIG. 30 is not changed in a tab format, but can be changed in a page, and a menu unit 91 including selectable buttons 91a to 91d is arranged at the upper part of the screen. is doing.
  • Each of these buttons 91a to 91d corresponds to the rush selection unit 41a, the visit selection unit 41b, the telephone selection unit 41c, and the mail selection unit 41d of the watching correspondence screen 40.
  • the rush selection button 91a, the visit selection button 91b, A telephone selection button 91c and a mail selection button 91d are provided.
  • the functions of these buttons 91 a to 91 d are the same as those of the selection units 41 a to 41 d of the menu unit 41 of the watching correspondence screen 40.
  • FIG. 31 shows a watching correspondence screen 110 of another modified example.
  • the watching correspondence screen 110 is configured so that each screen unit collected in units of handling methods can be appropriately displayed within the screen frame of the display 100j of the operator terminal 100 by scroll operation.
  • the watching correspondence screen 110 is a screen in which the rushing screen unit 111, the visiting screen unit 112, the telephone screen unit 113, and the mail screen unit 114 are connected in a ring shape in the vertical direction.
  • scrolling is started from a state in which the rushing screen unit 111 is displayed within the screen frame of the display 100j, and the visiting screen unit 112, the telephone screen unit 113, and the mail screen unit 114 are mailed.
  • Each screen unit 111 to 114 is connected in a ring shape so that the display is returned to the rushing screen unit 111 again when the display is sequentially changed and further scrolling is continued.
  • the system-side server 30 transmits comprehensive watching correspondence information 80 shown in FIG. 22 to the operator terminal 100.
  • the operator terminal 100 generates a watch correspondence screen 110 using the comprehensive watch correspondence information 80.
  • user information of a user who needs “rushing” using the watching correspondence information 81 in “rushing” units included in the comprehensive watching correspondence information 80 Is generated in the unit of the method of handling “rushing”, and the user information of the user who needs “visiting” is referred to as “visiting” using the watching correspondence information 82 in “visiting” unit.
  • a unit 112 of the correspondence method of “telephone” is generated for the user information of the user who needs the “telephone” by using the watch correspondence information 83 for “telephone” unit by generating the visit screen unit 112 collected in the unit of the correspondence method.
  • the telephone screen part 113 summarized in the above is generated, and the user information of the user who needs “mail” is set to “mail” by using the watch correspondence information 84 in “mail” units.
  • each screen unit 111 to 114 does not include the menu unit 41 of the watching screen 40 shown in FIG.
  • the screen portion 111 for rushing is the content in which the menu portion 41 of the watching correspondence screen 40 in FIG. 12 is omitted, and the visiting screen portion 112 is also omitted in the menu portion 51 of the watching correspondence screen 50 in FIG.
  • the telephone screen unit 113 is also omitted from the menu unit 61 of the watching correspondence screen 60 of FIG. 18, and the mail screen unit 114 is also a menu unit of the watching correspondence screen 70 of FIG. 71 is omitted, and each screen can be presented to the operator by a scroll operation.
  • the watching support screen 110 of this modification can be configured to scroll in the horizontal direction (horizontal direction) in addition to the vertical direction (vertical direction) scrolling.
  • 114 is connected in a ring shape in the horizontal direction to generate a watch-compatible screen.
  • a search word input field and a search button for receiving a search instruction may be arranged on each watching support screen 40 and the like so that a user or the like can be searched with a required keyword.
  • the present invention is applied to a large-scale system, which is effective when an operator wants to search for desired user information.
  • the user information in the user information column 43 included in each watching support screen 40 has a function (sort function) that can be rearranged according to the number of users, the group, the level, or the level determination condition according to the watching situation level. It may be added.
  • an instruction receiving unit for rearranging the number of people in descending or ascending order may be provided on each watching correspondence screen 40 or the like, and for groups, alphabetical order (A, B, C,... An instruction receiving unit for rearranging in order) or reverse alphabetical order (Z, Y, X...
  • an input field for extraction conditions and an extraction button for accepting an extraction instruction may be arranged on each watching support screen 40, etc., so that only information corresponding to the conditions that the operator wants to confirm can be extracted and presented.
  • extraction conditions that can be input “number of people”, “group”, “level”, and the like can be considered. For example, when extracting by “number of people”, an operation of inputting the number of people condition such as “1 person”, “5 people or less”, “9 people or less”, “10 people or more” and the extraction button is selected is performed. When this is done, the operator terminal 100 will present only the information in the row of the user information column 43 that matches the number of people.
  • the operator terminal 100 does not have a function for making a call
  • the “request” buttons 43a to 43d on the watching support screen 40 in FIG. 12 are selected, or on the user screen 45 in FIG.
  • the “Request” button 45e is selected, a pop-up window describing the name and telephone number of the person to call is displayed, and the operator makes a call using the telephone by looking at the pop-up window. You may make it do. In this way, a terminal device that does not have a telephone function can be applied to the operator terminal 100, and the flexibility of the system configuration is increased.
  • a portable communication terminal (a notebook computer having a communication function, a tablet, a smartphone, a PDA with a communication function, a mobile phone, etc.) is also used.
  • some portable communication terminals have a small display screen size (tablet, smartphone, etc.), so the above-mentioned watch-compatible screen 40, user screen 45, etc. are for small display screens
  • the layout or the like may be changed as appropriate, and for the portable communication terminal having a touch panel display, the watch corresponding screen 110 of the modified example shown in FIG. This is preferable because scrolling can be performed.
  • the specific contents (emergency, warning, caution, no abnormality) of the above-mentioned watching situation level are merely examples, and the specific contents level may be increased or decreased as appropriate according to the specifications of the watching service to which the present invention is applied. May be.
  • the specific content of how to respond according to each watching situation level is only an example, and depending on the specifications of the monitoring service to which the present invention is applied, Specific contents can be changed as appropriate.
  • buttons such as the “request” button, the “call” button, and the “email” button arranged in the various types of watching correspondence screen 40 and the user screen 45 described above is a button form.
  • the display object can accept operations from an operator or the like, various display forms can be applied. For example, icons, images, characters, etc. can be used instead of buttons. It is also possible to use it.
  • the method of dealing with each watching situation level may be set uniformly instead of setting for each user.
  • the watching situation level is “emergency”
  • the method of handling is uniformly set to “rush (request)” or “rush (when the operator himself rushes)”
  • the watching situation level is The way to respond when the level is “Warning” is uniformly set to “Visit (request)”, “Visit (when the operator rushes)”, or “Set visit date / time”, etc.
  • the level is “attention” level, it is possible to uniformly set “phone” or “mail”.
  • the processing load on the system server 30 regarding the handling method specifying process can be reduced and the level correspondence table as compared with the case where the handling method is specified for each user.
  • 33 also has an advantage that setting contents (contents set in the correspondence information column) can be simplified.
  • the judgment conditions for each watching situation level can be made uniform instead of being set for each user.
  • the processing load on the system-side server 30 related to the level determination process can be reduced and the level correspondence table 33 can also be set (level determination) as compared with the case where the level of watching condition is determined using the level determination condition for each user.
  • the content set in the condition column can be simplified.
  • the television device 10 that is a monitoring device displays a question screen 21 shown in FIG. 3A so as to ask the user's situation and to notify the system-side server 30 of “planned going out” or the like.
  • a selection field (button) “going out” is provided on any screen displayed on the television device 10 so as to cope with a sudden outing, etc.
  • the user actually goes out it may be possible to set the state of going out.
  • FIG. 32A shows a local government top screen 123 according to a modified example, which is based on the local government top screen 23 shown in FIG. 4A, and is newly provided with a seventh selection field 123h “going out” at the right corner of the screen.
  • the other selection columns 123a to 123g are the same as the selection columns 23a to 23g shown in FIG. 4A.
  • a message “going out” is transmitted from the television apparatus 10 to the system side server 30 together with the user ID.
  • the system-side server 30 stores the “outing” message in the response DB 35 in association with the user ID.
  • information indicating the outing setting “outing setting: April 1, 16:35” is received in the column corresponding to the received user ID. It will be stored along with the date and time.
  • the television apparatus 10 is displayed instead of the local government top screen 123.
  • An outing setting completion screen 124 is shown.
  • the outing setting completion screen 124 indicates that the user has completed the outing setting, and how to cancel the outing setting (the outing setting is canceled when the television device 10 is turned off and then turned on. ) Is included.
  • By displaying such an outing setting completion screen 124 it is possible to reliably notify the user that the outing setting has been completed, and it is also possible to provide a user-friendly watching service by informing the user of how to cancel the outing setting.
  • the television apparatus 10 indicates that “outing is released” together with the user ID and the system side.
  • Send to server 30 When the system-side server 30 receives the message “going out”, the system server 30 changes the “going out” stored in the answer DB 35 to “going out”, specifically, as shown in FIG.
  • the information indicating “outing cancellation: April 1, 18:30” in the column corresponding to the received user ID, together with the reception date and time, is described above.
  • the information indicating the outing setting is overwritten and stored.
  • the seventh selection field 123h corresponding to “going out” shown in FIG. 32A can be provided on other screens in addition to the local government top screen 123.
  • the remote controller 19 may be provided at the right corner of the question screen 21 shown in FIG. 3A or the right corner of the answer screen 22 shown in FIG.
  • the display may be selectable according to the operation.
  • the selection button corresponding to “going out” can be displayed on each screen, so that the user can easily go out even when the user hurries out.
  • buttons with other contents includes a first button 21a corresponding to “good”, a second button 21b corresponding to “normal”, and a third button 21c corresponding to “bad”,
  • the fourth button 21d corresponding to “I want to call” and the fifth button 21e corresponding to “Scheduled to go out” were included, but it is also possible to include buttons with other contents. is there.
  • buttons equivalent to the first to fifth buttons 21a to 21e in the question screen 21 of FIG. 3A are provided so as to be selectable.
  • Contact and others does not correspond to the levels of “emergency”, “warning”, and “caution”, but has the meaning of wanting to contact the operator for a while. It is included in “No abnormality (normal level not applicable in case of emergency)”.
  • FIG. 34 (a) shows an inquiry screen 125 displayed on the television device 10 when the sixth button 121f corresponding to “contact other” is selected on the question screen 121 of FIG.
  • the inquiry screen 125 includes a description (text) for inquiring whether or not help is required, and a first button 125a corresponding to “necessary in the morning” and “necessary in the afternoon” as options indicating a plurality of responses to the inquiry. And a third button 125c corresponding to “unnecessary”.
  • FIG. 34B shows a response screen 126 displayed on the television device 10 when the first button 125a corresponding to “must be in the morning” is selected on the inquiry screen 125.
  • the television apparatus 10 transmits to the system side server 30 together with the user ID that “contact required, need help in the morning”, and the response shown in FIG. 34 (b).
  • the screen 126 is displayed and the response content is presented to the user. Note that when the second button 125b of “necessary in the afternoon” on the inquiry screen 125 in FIG. 34A is selected, the television device 10 displays “contact” in the same manner as when the first button 125a is selected.
  • the message “Need help in the morning” is transmitted to the system server 30 together with the user ID, and the response screen 126 of FIG. 34B is displayed.
  • the television apparatus 10 transmits the message “helpless” to the system side server 30 together with the user ID, If there is anything, please contact me. ”A response screen (not shown) containing the description (text) will be displayed.
  • the content transmitted to the system-side server 30 in response to the selection of any of the buttons 125a to 125c on the inquiry screen 125 in FIG. 34 (a) is stored in the answer DB 35, specifically. Is an item of “transmission contents” in the daily answer DB 35a shown in FIG. 9, and is stored in the column corresponding to the received user ID together with the received date and time. Therefore, when the inquiry screen 125 as shown in FIG. 34A is used, it is possible to reflect the contents selected on the inquiry screen 125 on the watch corresponding screen displayed on the operator terminal.
  • FIG. 35 shows a watching correspondence screen 140 displayed on the operator terminal 100 in the watching system according to the second embodiment of the present invention.
  • the second embodiment of the present invention is applied when a watched person can individually watch a special contract and conclude a contract with a service operating company.
  • a special response 1 selection unit 141e and a special response 2 selection unit 141f are provided in the menu unit 141 of the watching support screen 140 Is a feature.
  • the second embodiment of the present invention will be described.
  • the basic parts such as the hardware configuration are the same as those of the first embodiment, the same parts as those of the first embodiment are the same as those of the first embodiment. The description will be made using the same reference numerals as in the embodiment.
  • a special contract means an additional contract (for example, an optional contract) in the monitoring service, and in addition to the basic monitoring service, it contracts to provide additional services that the watched person wants. is there.
  • information (situation information) indicating a user's situation transmitted from a watching device (for example, the television device 10) of a watched person is designated as a designated destination (for example, a family) of the watched person.
  • a service in which the system-side server 30 communicates with relatives by e-mail (referred to as a “family mail contract”), or a staff member periodically checks the status of the person being watched over (for example, a staff member calls once a day) Service (referred to as “light plan contract”) or the like.
  • a special response is made to a person who is watching over a special contract, and the operator who performs such a special response is selected by another operator.
  • a watching correspondence screen 140 in which a special handling 1 selection unit 141e and a special handling 2 selection unit 141f are provided in the menu unit 141 is presented.
  • the method of response described in the first embodiment is delayed by one day, and for those who are watching the light plan contract, the method of response described in the first embodiment is delayed by two days. Like to do.
  • FIG. 36 shows a level correspondence table 133 according to the second embodiment for enabling the above-described correspondence method.
  • the level correspondence table 133 in FIG. 36 is characterized in that a special note column is added compared to the level correspondence table 33 in FIG.
  • a special contract family mail contract or light plan contract
  • the special correspondence 1 or the special correspondence 2 the name of the contract with which the contract is made, and the schedule (1 day or 2 days) for delaying the way of handling are stored.
  • the special correspondence 1 is a name according to the family mail contract
  • the special correspondence 2 is a name according to the light plan contract.
  • the contents relating to these special contracts are also set in the level correspondence table 133 in accordance with the user making a contract with the monitoring service operating company.
  • FIG. 37 specifies correspondence information corresponding to the watching situation level determined based on the level correspondence table 133 of FIG. 36 for each user (person to be watched) using the answer DB 35, and relates to the specified correspondence information.
  • the watch correspondence information 180 includes the watch correspondence information 185 for the special correspondence 1 and the special correspondence in addition to the watch correspondence information 181 to 184 corresponding to the unit of each correspondence method. It is characterized by including the watch-over correspondence information 186 for 2.
  • the system server 30 basically performs the same processing as in the first embodiment described above to generate the watch correspondence information 180, but in the second embodiment, the special correspondence 1 and the special correspondence 2 are obtained. Since the user is included, in addition to the processing described in the first embodiment, the system-side server 30 performs processing corresponding to the special handling 1 and the special handling 2.
  • the system-side server 30 performs the same processing as that of the first embodiment, and the watching correspondence information 181 in “running (request)” units in the watching correspondence information 180 in FIG. Information 182, watching correspondence information 183 in “phone” units, and watching correspondence information 184 in “mail” units are generated. Further, the system-side server 30 generates the special correspondence 1 watching correspondence information 185 for the user whose information “special correspondence 1” is stored in the special note column of the level correspondence table 133.
  • This special correspondence 1 watch correspondence information 185 includes “rush (request)” watch correspondence information 281, “visit” watch correspondence information 282, “telephone” watch correspondence information 283, “mail” watch
  • the correspondence information 284 is included, the generation timing of each of the watching correspondence information 281 to 284 is different from that in the first embodiment.
  • the system-side server 30 immediately “runs ( (Request) “Do not generate watch correspondence information 281 for each unit.
  • the system-side server 30 sends the response DB 35 (specifically, the daily response DB 35a).
  • the response DB 35 specifically, the daily response DB 35a.
  • the date and time when it comes to correspond to the way of handling “emergency” is stored.
  • the system-side server 30 each time the system-side server 30 generates the watch correspondence information 180, the date and time stored in the answer DB 35 (specifically, the determination result column of the daily answer DB 35a) and the watch correspondence information 180 are generated. And the latest watch correspondence information 180 from the stored date and time is determined whether or not the generation date has passed one day (24 hours) (Note that the watch status of the user whose date and time is stored in the answer DB 35) The degree of the level shall continue to correspond to the “emergency” response method).
  • the system-side server 30 As a result of the comparison, if one day (24 hours) has not elapsed, the system-side server 30 still does not generate the watch response information 281 in units of “rush (request)” including the user information of the comparison target user. On the other hand, if it is determined that one day has passed as a result of the comparison, and the degree of the watching situation of the user is determined to be urgent, the system-side server 30 includes “rush (request) ) "Unit of watching correspondence information 281 is generated. The method of generating the watch correspondence information 281 in units of “rush (request)” regarding the user according to the special response 1 is the same for other units (“visit”, “phone”, “mail”). It is.
  • the watch correspondence information 281 to 284 of each correspondence information unit included in the special correspondence 1 watch correspondence information 185 generated in this way is one day after the user falls into one of the correspondence methods. It has been generated after the passage.
  • the watch correspondence information 281 to 284 of that unit is not generated and all the watch correspondence information 281 to 284 is not generated as in the first embodiment.
  • the special correspondence 1 watching correspondence information 185 is empty information.
  • the special correspondence 2 watching correspondence information 186 included in the watching correspondence information 180 is generated in the same manner as the special correspondence 1 watching correspondence information 185 described above, but the user to be generated is specified in the level correspondence table 133. It is a user who stores information “special response 2” in the item column. For these special response 2 users, in the comparison process described above, one day (24 hours) The system side server 30 performs a comparison process using a determination time of 2 days (48 hours). In this way, the special correspondence 2 watching correspondence information 186 including the watching correspondence information 381 to 384 of each correspondence information unit is generated.
  • the system side server 30 transmits the watch correspondence information 180 generated as described above to the operator terminal 100.
  • the operator terminal 100 Upon receiving the transmitted watch correspondence information 180, the operator terminal 100 generates a watch support screen 140 shown in FIG. 35 based on the received watch support information 180 and displays it on the display 100j.
  • the watching correspondence screen 140 of FIG. 35 includes the rush selection unit 141a, the visit selection unit 141b, the telephone selection unit 141c, the mail selection unit 141d, the special correspondence 1 selection unit 141e, and the special correspondence 2 selection unit 141f.
  • a menu unit 141 is included.
  • the rush selection unit 141a, the visit selection unit 141b, the telephone selection unit 141c, and the mail selection unit 141d in the menu unit 141 are selected, as shown in FIGS. 12, 15, 18, and 20 of the first embodiment.
  • the screen contents are selected.
  • the special response 1 selection unit 141e in the menu unit 141 is selected by the operator, as shown in FIG. 35, the selected special response 1 selection unit 141e is expanded in a tab form, and the special response 1 menu is displayed.
  • the screen content including the part 145 is displayed.
  • the special correspondence 1 menu part 145 includes a rush selection part 145a, a visit selection part 145b, a telephone selection part 145c, and a mail selection part 145d for the special correspondence 1. Have.
  • the special response 1 selection unit 141e is selected, and normally, the screen contents corresponding to the rush selection unit 145 are first expanded in the tab format (the state shown in FIG. 35). This is because, as described in the first embodiment, the method of handling “running” has a high degree of emergency regarding the user's situation.
  • the screen content corresponding to the rushing selection unit 145a is the same as the screen content of the rushing watching correspondence screen 40 of FIG. 12, and has a corresponding time column 142 and a user information column 143. Note that the screen content corresponding to the rushing selection unit 145 is generated based on the watching correspondence information 281 in units of “rushing (request)” included in the special handling 1 watch watching information shown in FIG.
  • the special correspondence 1 selection unit 141e is selected, and the screen contents corresponding to the visit selection unit 145b are first expanded in the tab format. This screen content is shown in FIG. It is generated based on the watch correspondence information 282 in units of “visit”.
  • the special correspondence 1 watching correspondence information 185 does not include the watching correspondence information 281 and 282 in units of “run (request)” and “visit” (“run (request)” and “request” for the special correspondence 1 user).
  • the special correspondence 1 selection unit 141e is selected, and the screen content corresponding to the telephone selection unit 145c is first expanded in the tab format. The contents are generated based on the watch correspondence information 283 for each “telephone” shown in FIG.
  • watch response information 185 for special response 1 does not include watch response information 281, 282, and 283 in units of “rush (request)”, “visit” and “phone”
  • watch response information 281, 282, and 283 in units of “rush (request)”, “visit” and “phone”
  • the special correspondence 1 selection unit 141e is selected, and the mail selection unit 145d is first expanded in the tab format.
  • the screen content is generated based on the watch correspondence information 284 in “mail” units shown in FIG.
  • the special correspondence 2 selection unit 141f in the menu unit 141 is selected by the operator, the selection is performed in the same manner as when the special correspondence 1 selection unit 141e is selected.
  • the special correspondence 2 selection part 141f is expanded in a tab format, and the screen content including the special correspondence 2 menu part is displayed.
  • This special correspondence 2 menu section includes a rush selection section, a visit selection section, a telephone selection section, and an e-mail selection section for special correspondence 2, similar to the watching correspondence screen 140 of FIG. 35, and a special correspondence 2 selection section 141f.
  • the content of the screen expanded in the tab format is the same as that of the special response 1 selection unit 141e described above, and the desired content can be appropriately selected by the selection operation of each selection unit included in the special response 2 menu unit. It is possible to switch to the screen content corresponding to the selection unit.
  • the screen contents corresponding to each selection unit when the special correspondence 2 selection unit 141f is selected are generated by the watching correspondence information 381 to 384 of each unit included in the special correspondence 2 watching correspondence information 186 in FIG.
  • the watching support screen 140 as shown in FIG. 35 is displayed, in addition to the normal watching service, a user who has individually watched a special contract and watched the service is watching over it. Even if it is included in the target, if the special correspondence 1 selection unit 141e or the special correspondence 2 selection unit 141f in the menu unit 141 is selected, it is possible to appropriately deal with a user who individually makes a special contract. The operator can easily confirm.
  • 2nd Embodiment of this invention is the same as that of 1st Embodiment except the content mentioned above (The application of the various modifications demonstrated in 1st Embodiment is also possible).
  • FIG. 38 shows a watch correspondence screen 240 of a modification of the second embodiment.
  • the watching correspondence screen 240 of this modification is characterized in that a corresponding prediction user information column 250 is provided as compared to the watching correspondence screen 140 of FIG.
  • the correspondence prediction user information column 250 indicates information on users who have reached a state in which special correspondence is required among users of special correspondence 1.
  • FIG. 39 shows special correspondence 1 watching correspondence information 285 for displaying the above-described watching correspondence screen 240.
  • the system side server 30 generates special correspondence 1 watching correspondence information 285 for this modification. It is included in the watch correspondence information of the modified example (see FIG. 37).
  • the special correspondence 1 watching correspondence information 285 of the modified example of FIG. 39 is compared with the special correspondence 1 watching correspondence information 185 included in the watching correspondence information 180 shown in FIG.
  • it is characterized in that it includes pre-knowledge protection correspondence information 485 to 488 corresponding to the unit of each correspondence method.
  • each prior knowledge protection correspondence information for example, if one special response user comes to correspond to a method of “emergency” according to the determined watching situation level, then “rush (request)” A unit of preliminary knowledge protection correspondence information 485 is generated, and when the one day (24 hours) has passed as a result of the comparison process described above, the generated preliminary knowledge protection correspondence information of the “rush (request)” unit is deleted. At the same time, the watch correspondence information 481 in units of “rush (request)” similar to the case described above is generated (the same applies to the generation of the pre-knowledge protection information of other ways of handling).
  • the correspondence prediction user information column 250 corresponding to “rush (request)” included in the watching correspondence screen 240 of FIG. 38 is generated based on the pre-knowledge protection information 485 of “rush (request)” in FIG. . Therefore, if the operator sees the pre-knowledge protection information 485 in the “running (request)” unit of the watching correspondence screen 240, the user who is likely to need “run (request)” and the number of users can be predicted in advance. This makes it easier to prepare the setup of the corresponding work and makes it easier to perform the operator work more efficiently.
  • FIG. 40 shows a watching correspondence screen 340 of another modified example. 40 is different from the watch support screen 140 shown in FIG. 35, the special support 1 selection part is not provided in the menu part 341, but the special support is shown in the user information column 345.
  • the user information column 345 includes a special correspondence 1 information row 345a in which each user information (user ID) corresponding to the special correspondence 1 is arranged, and a special information in which each user information (user ID) corresponding to the special correspondence 2 is arranged.
  • the correspondence 2 information line 345b is included.
  • the information included in the special correspondence 1 information row 345a is generated based on the monitoring correspondence information 281 in units of “rush (request)” included in the special correspondence 1 watching correspondence information 185 in the watching correspondence information 180 of FIG.
  • the information included in the special correspondence 2 information row 345b is the watch correspondence information 381 in units of “rush (request)” included in the special correspondence 2 watch correspondence information 186 in the watch correspondence information 180 of FIG. It is generated based on. Since the user information corresponding to one way of handling (for example, “rush (request)”) is displayed in a list format in the user information column 345, the watching correspondence screen 340 of such a modification is displayed in a tab form. There is an advantage in that the operator can immediately confirm the status of each group and the specially-supported user without switching or the like.
  • the present invention can be suitably used for the fact that the operator who performs the watching work can grasp the user information belonging to one way of handling at a glance, and the operator can perform the corresponding working work reliably.

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PCT/JP2015/072857 2014-08-19 2015-08-12 見守りシステム、システム側装置、見守り方法、表示端末、及びコンピュータプログラム WO2016027744A1 (ja)

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JPH08241476A (ja) * 1995-03-02 1996-09-17 Matsushita Electric Ind Co Ltd 監視装置
WO2013191076A1 (ja) * 2012-06-21 2013-12-27 シャープ株式会社 ユーザ状況確認システム、ユーザ状況確認方法、サーバ装置、通信端末装置、サーバ用コンピュータプログラム、及び端末用コンピュータプログラム

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JP2004049309A (ja) * 2002-07-16 2004-02-19 National Trust:Kk 被看護・被介護者の監視システム

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* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH08241476A (ja) * 1995-03-02 1996-09-17 Matsushita Electric Ind Co Ltd 監視装置
WO2013191076A1 (ja) * 2012-06-21 2013-12-27 シャープ株式会社 ユーザ状況確認システム、ユーザ状況確認方法、サーバ装置、通信端末装置、サーバ用コンピュータプログラム、及び端末用コンピュータプログラム

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