WO2015111548A1 - 労務管理システム、労務管理方法及び労務管理プログラム - Google Patents

労務管理システム、労務管理方法及び労務管理プログラム Download PDF

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Publication number
WO2015111548A1
WO2015111548A1 PCT/JP2015/051259 JP2015051259W WO2015111548A1 WO 2015111548 A1 WO2015111548 A1 WO 2015111548A1 JP 2015051259 W JP2015051259 W JP 2015051259W WO 2015111548 A1 WO2015111548 A1 WO 2015111548A1
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Prior art keywords
mental health
control unit
employee
health check
evaluation
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PCT/JP2015/051259
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English (en)
French (fr)
Japanese (ja)
Inventor
稔 加村
建史 加村
玲子 吉田
慎悟 石谷
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日通システム 株式会社
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Publication of WO2015111548A1 publication Critical patent/WO2015111548A1/ja

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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H10/00—ICT specially adapted for the handling or processing of patient-related medical or healthcare data
    • G16H10/60—ICT specially adapted for the handling or processing of patient-related medical or healthcare data for patient-specific data, e.g. for electronic patient records
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
    • G16H40/60—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices
    • G16H40/67—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices for remote operation
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H10/00—ICT specially adapted for the handling or processing of patient-related medical or healthcare data
    • G16H10/20—ICT specially adapted for the handling or processing of patient-related medical or healthcare data for electronic clinical trials or questionnaires
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H15/00—ICT specially adapted for medical reports, e.g. generation or transmission thereof

Definitions

  • the present invention relates to a labor management system, a labor management method, and a labor management program for maintaining and managing an employee's mental health.
  • Each company manages the work of employees. In this work management, each company manages overtime, holiday work, late arrival, early departure, and the like. A work management system that reduces labor for reporting each work is being studied (see, for example, Patent Document 1). In the technology described in this document, based on the employee's attendance time, which is obtained by a device that records the attendance time such as a time card, overtime notifications and holiday attendance notifications are made according to the work rules determined by the company. Send the application automatically.
  • Non-Patent Document 1 a management system that automatically calculates complicated and troublesome attendance information has also been studied.
  • An object of the present invention is to provide a labor management system, a labor management method, and a labor management program for maintaining and managing the mental health of employees.
  • a labor management system in one aspect of the present invention, includes a personal information storage unit that stores a work status of an employee's labor and the personal status of the employee, an evaluation result storage unit that accumulates an evaluation value of the mental health check of the employee, And a control unit connected to the client terminals of the employees and managers.
  • the control unit identifies a mental health check target person based on the business situation and the personal situation, and sends a mental health check consultation to the client terminal of the target person.
  • the evaluation value of the mental health check that has been consulted is recorded in the evaluation result storage unit in association with the date of the consultation, and the manager is provided with a reminder that associates the history of the evaluation value with the history of the work status and the personal status.
  • control unit identifies an employee whose change is recorded in the personal situation as a subject of the mental health check. Thereby, the mental state can be evaluated in consideration of a change in the personal situation.
  • control unit identifies, as the subject of the mental health check, an employee in which a specific extraction condition is recorded in the business situation. Thereby, the mental state can be evaluated in consideration of the work situation.
  • control unit determines the extraction condition based on a work pattern of an employee recorded in the personal information storage unit. Thereby, a mental state can be evaluated according to various work forms.
  • control unit determines a consultation deadline for the mental health check for the subject of the mental health check in accordance with the working status of the employee. Thereby, the mental state can be evaluated in consideration of the work situation of the employee.
  • control unit calculates a deviation value of an evaluation value of a mental health check received by the subject based on a statistical value of an evaluation value of a person who receives the mental health check, and based on the deviation value Then, the evaluation result of the examinee is output. Thereby, the mental state can be evaluated based on the deviation from the statistical value.
  • control unit further includes a comment storage unit that records a comment corresponding to the evaluation result, obtains a comment corresponding to the evaluation result of the examinee from the comment storage unit, and Output to the client terminal.
  • a comment storage unit that records a comment corresponding to the evaluation result, obtains a comment corresponding to the evaluation result of the examinee from the comment storage unit, and Output to the client terminal.
  • the present invention provides a labor management method using a labor management system.
  • the labor management system includes a personal information storage unit that stores a work status of an employee's work and a personal status of the employee, an evaluation result storage unit that accumulates an evaluation value of the mental health check of the employee, A control unit connected to client terminals of employees and managers.
  • the control unit identifies a mental health check target person based on the business situation and the personal situation, and sends a mental health check consultation to the client terminal of the target person.
  • the evaluation value of the mental health check that has been consulted is recorded in the evaluation result storage unit in association with the date of the consultation, and the manager is provided with a reminder that associates the history of the evaluation value with the history of the work status and the personal status.
  • Output to the client terminal includes a personal information storage unit that stores a work status of an employee's work and a personal status of the employee, an evaluation result storage unit that accumulates an evaluation value of the mental health check of the employee, A control unit connected to client terminals of
  • the present invention provides a non-transitory computer-readable storage medium that stores a program for executing a labor management method using the labor management system.
  • the labor management system includes a personal information storage unit that stores a work status of an employee's work and a personal status of the employee, an evaluation result storage unit that accumulates an evaluation value of the mental health check of the employee, A control unit connected to client terminals of employees and managers.
  • the control unit identifies a mental health check target person based on the business situation and the personal situation, and sends a mental health check consultation information to the client terminal of the target person.
  • the evaluation value of the mental health check that the subject person consulted is recorded in the evaluation result storage unit in association with the consultation date, and the history of the evaluation value is associated with the work status and the personal status history. It is operable to output a reminder to the administrator's client terminal.
  • FIG. 1 is a schematic diagram of a system according to a first embodiment. It is explanatory drawing of the data used in the system of FIG. 1, (a) is a personal information memory
  • a management server 20 connected to the client terminal 10 is used.
  • the client terminal 10 is a computer terminal used by employees and managers.
  • the client terminal 10 includes an output unit and an input unit.
  • the output unit is a means for outputting various types of information, and includes a display or the like.
  • the input unit is a means for inputting various types of information, and includes a keyboard, a pointing device, and the like.
  • the management server 20 is a computer system for managing labor.
  • the management server 20 includes a control unit 21, a personal information storage unit 22, a monthly information storage unit 23, a question master storage unit 24, a subject information storage unit 25, an answer storage unit 26, and an evaluation result storage unit 27. Yes.
  • the control unit 21 includes a control unit having a memory such as a CPU, a RAM, and a ROM, and executes labor management processing. By executing the labor management program for this purpose, the control unit 21 functions as a management unit 211, an extraction unit 212, an inspection unit 213, and an evaluation unit 214.
  • the management unit 211 acquires employee personal information and information on working hours, and records the information in the personal information storage unit 22 and the monthly information storage unit 23. Furthermore, the management unit 211 executes processing for controlling each processing unit based on an instruction from the administrator.
  • the management unit 211 holds transmission destination information for transmitting a mental health check response to a specialized institution (mental health check institution).
  • the management unit 211 can hold an arbitrary organization designated as a mental health check organization.
  • the extraction unit 212 executes a process of extracting employees who undergo a mental health check.
  • the extraction unit 212 holds data relating to a calculation formula (evaluation value calculation formula) for calculating a time evaluation value in accordance with the period division designation.
  • a calculation formula evaluation value calculation formula
  • the period division designation there are cases where the condition is referred to in each month of the month, or the average value is calculated by summing the monthly data of each average month and dividing by the designated number of months.
  • the extraction unit 212 holds data regarding extraction condition values for determining whether an employee is an extraction target.
  • the inspection unit 213 executes a process for managing the execution of the mental health check for the employee.
  • the examination unit 213 outputs the mental health check question recorded in the question master storage unit 24 to the client terminal 10 of the person to be examined.
  • the response acquired from the client terminal 10 is recorded in the response storage unit 26.
  • the evaluation unit 214 performs mental state evaluation and analysis processing based on the answer in the mental health check.
  • the personal information storage unit 22 records personal information management records 220 for the attributes of each employee. This personal information management record 220 is recorded when personal information of an employee is registered.
  • the personal information management record 220 includes data relating to employee code, name, affiliation, job title, work style, contact information, personal status, business status, and mental correspondence.
  • employee code data area data relating to an identifier for identifying each employee is recorded.
  • name data area data on the name of the employee is recorded.
  • affiliation data area data relating to an identifier for identifying the department to which the employee belongs is recorded.
  • post data area data relating to an identifier for specifying the post of the employee is recorded.
  • data relating to an identifier for specifying a work form (full-time, part-time, working hours, flex, etc.) based on the employment contract with the employee is recorded.
  • data relating to a contact for example, an e-mail address for sending a notification to the employee is recorded.
  • the personal situation data area data relating to a change history (for example, a ceremonial occasion, a change in the family structure or a change of residence) relating to the personal environment of the employee is recorded.
  • a change history for example, a ceremonial occasion, a change in the family structure or a change of residence
  • the contents of the situation change are recorded in association with the date of the situation change.
  • the monthly information storage unit 23 records a monthly information management record 230 regarding the work status of each employee.
  • This monthly information management record 230 is recorded when the work status of the employee is registered.
  • the monthly information management record 230 includes data relating to employee code, year / month, and working hours.
  • employee code data area data relating to an identifier for identifying each employee is recorded.
  • year / month data area data relating to the year and month when this employee has worked is recorded.
  • the question master storage unit 24 records a question master record 240 related to a question for evaluating a mental state.
  • This question master record 240 is recorded when a question used in a mental health check is registered.
  • the question master record 240 is configured to include data relating to examination types, question codes, options, and evaluation indexes.
  • the examination type data area data relating to an identifier for identifying the type of mental health check is recorded.
  • the following menu is implemented as the examination type.
  • the question code data area data relating to an identifier for identifying each question is recorded.
  • this question code it is possible to identify each question included in the identification of the primary / secondary examination and the examination type.
  • the option data area data relating to options for selecting an answer to the question is recorded.
  • the evaluation index data area data relating to an index for evaluating the mental state of the employee who has selected each option is recorded.
  • the evaluation index for example, a numerical value for evaluating the height of stress is used.
  • a consultation subject management record 250 for the consultation subject in the mental health check is recorded.
  • This patient management record 250 is registered when an employee who receives a mental health check is extracted, and is updated and recorded when a mental health check is received.
  • the examination subject management record 250 includes data relating to an employee code, examination type, examination deadline, and examination date.
  • employee code data area data relating to an identifier for identifying an employee who is a subject of a mental health check is recorded.
  • examination type data area data relating to an identifier for identifying the type of mental health check that this employee receives is recorded.
  • consultation deadline data area data relating to the deadline (year / month / day) for receiving this mental health check is recorded.
  • consultation date data area data relating to the consultation date of the mental health check is recorded. If the employee has not visited, it is blank.
  • an answer management record 260 for each employee's answer in the mental health check is recorded.
  • This answer management record 260 is recorded when an employee has undergone a mental health check.
  • the answer management record 260 is configured to include employee code, date of consultation, question code, and data related to answers.
  • employee code data area data relating to an identifier for identifying an employee who has undergone a mental health check is recorded.
  • consultation date data area data relating to the consultation date of the mental health check is recorded.
  • the question code data area data relating to an identifier for identifying a question for evaluating a mental state in the mental health check is recorded.
  • the answer data area data relating to an identifier for specifying the option selected by the employee is recorded.
  • the evaluation result storage unit 27 records an evaluation result management record 270 of a mental health check for each employee.
  • the evaluation result management record 270 is recorded when an employee's mental health check answer is evaluated.
  • the evaluation result management record 270 includes data relating to an employee code, a consultation date, and an evaluation result.
  • employee code data area data relating to an identifier for identifying an employee who has undergone a mental health check is recorded.
  • consultation date data area data regarding the consultation date of the mental health check for this employee is recorded.
  • the control unit 21 of the management server 20 executes a target person extraction process (step S1-1). Specifically, the administrator accesses the management server 20 using the client terminal 10 and acquires the target person extraction setting screen. The administrator uses the subject extraction setting screen to set the extraction conditions for the mental health check subject. In this case, the extraction unit 212 of the control unit 21 extracts a mental health check target person according to the extraction condition.
  • the control unit 21 executes a mental health check process (step S1-2). Specifically, the inspection unit 213 of the control unit 21 transmits a notification for urging to receive a mental health check to the client terminal 10 of the target person corresponding to the set extraction condition.
  • the mental health check target accesses the management server 20 using the client terminal 10.
  • the inspection unit 213 outputs the question recorded in the question master storage unit 24 to the display of the client terminal 10. Further, the inspection unit 213 acquires the answer input at the client terminal 10.
  • the examination unit 213 generates an answer management record 260 in which the answer is recorded in association with the employee code and the consultation date, and records the answer management record 260 in the answer storage unit 26. Further, the examination unit 213 records the reception date (current date and time) in the consultation subject management record 250 of this mental health check subject.
  • control unit 21 executes an answer evaluation process (step S1-3). Specifically, the evaluation unit 214 of the control unit 21 acquires the evaluation index recorded in the question master storage unit 24 for the answer recorded in the answer storage unit 26, and displays the evaluation result obtained by integrating the evaluation indexes. Generate. The evaluation unit 214 generates an evaluation result management record 270 in which the evaluation result is recorded in association with the employee code and the consultation date, and is registered in the evaluation result storage unit 27.
  • control unit 21 performs a determination process as to whether or not a secondary inspection is necessary (step S1-4). Specifically, the evaluation unit 214 determines whether the secondary inspection is necessary based on the evaluation result recorded in the evaluation result storage unit 27. If the evaluation result is equal to or higher than the reference value, it is determined that a secondary inspection is necessary.
  • the control unit 21 executes the secondary inspection process (step S1-5). Specifically, the inspection unit 213 transmits a notification for urging to receive a secondary examination to the client terminal 10 of the subject of the secondary examination. In this case, the subject of the secondary inspection accesses the management server 20 using the client terminal 10. The inspection unit 213 outputs the secondary inspection question recorded in the question master storage unit 24 to the client terminal 10. The inspection unit 213 acquires an answer input at the client terminal 10. The inspection unit 213 generates an answer management record 260 in which the answer is recorded in association with the employee code and the date of consultation, and records it in the answer storage unit 26.
  • control unit 21 When it is determined that the secondary inspection is unnecessary (in the case of “NO” in step S1-4), the control unit 21 skips the secondary inspection process (step S1-5). Next, the control unit 21 executes a result output process (step S1-6). Specifically, the management unit 211 of the control unit 21 transmits the inspection result to the client terminal 10 of the administrator.
  • control unit 21 executes a result analysis process (step S1-7). Specifically, the management unit 211 transmits the inspection result to a specialized organization.
  • the specialized institution analyzes the mental status of each employee based on the inspection results.
  • the evaluation unit 214 acquires the analysis result from the specialized institution, and the evaluation result storage unit 27 records the evaluation result (analysis result) in the evaluation result management record 270 associated with the employee code and the consultation date.
  • the control unit 21 executes a situation monitoring process (step S1-8). Specifically, the management unit 211 tracks and monitors a change in situation in the personal information storage unit 22 and the monthly information storage unit 23 for employees determined to have mental health problems. For example, managers will improve treatment and counseling for employees with poor mental health. Here, treatment improvements include “reduction of overtime hours”, “work leave”, “department transfer”, “industrial physician consultation”, and the like. In this case, mental correspondence information is recorded in the personal information management record 220 of the personal information storage unit 22. Further, when mental health failure is recorded in the evaluation result management record 270, the management unit 211 monitors the work status of the employee's personal information management record 220 and the working time of the monthly information management record 230. . Here, when the management unit 211 detects a change in situation or an increase in working hours, the management unit 211 transmits a warning message to the client terminal 10 of the administrator.
  • step S1-1 the subject extraction process (step S1-1) according to the situation change will be described with reference to FIG.
  • This process is executed when the administrator uses the client terminal 10 to access the management server 20 and instruct the extraction of the subject person based on the situation change.
  • the employees whose situation has changed are extracted as subjects of the mental health check. Specifically, each employee is identified in the personal information storage unit 22, and the following processing is repeated for each identified employee.
  • control unit 21 executes a process status change confirmation process (step S2-1). Specifically, the extraction unit 212 records a change in status (transfer to another department, upgrade, etc.) within the extraction target period in the business status recorded in the personal information management record 220 of the employee to be processed. Check if there is any.
  • control unit 21 executes a personal status change confirmation process (step S2-2). Specifically, in the personal situation recorded in the personal information management record 220, the extraction unit 212 records whether or not there is a record of changes in the personal situation (ceremonial occasions, family composition changes, moving, etc.) within the extraction target period. Confirm.
  • control unit 21 executes a determination process as to whether or not there is a change in the situation (step S2-3). Specifically, the extraction unit 212 determines that there is a change in the situation when the personal information management record 220 has a record of the business situation or the personal situation.
  • step S2-3 When it is determined that there is a change in the situation (in the case of “YES” in step S2-3), the control unit 21 executes a specific process as the subject (step S2-4). Specifically, the extraction unit 212 generates a visitee management record 250 for this employee and records it in the visitee information storage unit 25.
  • control unit 21 skips the identification process as the subject (step S2-4). Repeat for all employees until the above process is complete.
  • control unit 21 executes a list output process (step S2-5). Specifically, the extraction unit 212 outputs a list including employee names and affiliations included in the examination subject management record 250 to the display of the administrator's client terminal 10.
  • the target person extraction process (step S1-1) according to working hours will be described with reference to FIG.
  • This process is executed when the administrator accesses the management server 20 using the client terminal 10 and instructs the extraction of the target person based on the business situation.
  • the extraction conditions for the mental health check target person can be set according to the check target items (addition items and subtraction items) of the extraction target period, personal status, and business status.
  • This check item can be set corresponding to the work style.
  • check items (addition items and subtraction items), period classification designation, etc. are changed corresponding to the work style, and extracted as subjects of mental health check.
  • each employee is identified in the personal information storage unit 22, and the following processing is repeated for each identified employee.
  • control unit 21 executes work style specifying processing (step S3-1). Specifically, the extraction unit 212 identifies the work style recorded in the personal information management record 220 of the employee to be processed.
  • the control unit 21 executes a specific process for specifying a period division (step S3-2). Specifically, the extraction unit 212 extracts the monthly information management record 230 for the extraction target period from the monthly information storage unit 23 for the employee to be evaluated. The extraction unit 212 acquires the period division designation set on the target person extraction setting screen. Here, it is possible to independently set the standard for overtime hours and holiday hours on average for a single month or several months.
  • control unit 21 executes time check item specifying processing (step S3-3). Specifically, the extraction unit 212 acquires the working hours in the time check item in the items recorded in the extracted monthly information management record 230.
  • the time check items include addition items, subtraction items, and the like.
  • control unit 21 performs a time evaluation value calculation process according to the time check item (step S3-4). Specifically, the extraction unit 212 calculates the time evaluation value by substituting the working hours of the acquired time check item into the evaluation value calculation formula corresponding to the period division designation.
  • control unit 21 executes a determination process as to whether or not the extraction condition is met (step S3-5). Specifically, the extraction unit 212 compares the calculated time evaluation value with the extraction condition value. When the calculated time evaluation value is equal to or greater than the extraction condition value, it is determined that the extraction condition is met.
  • the control unit 21 executes a specific process as the subject (step S3-6). Specifically, the extraction unit 212 generates a visitee management record 250 for this employee and records it in the visitee information storage unit 25.
  • control unit 21 skips the specific process (step S3-6) as the target person. Repeat for all employees until the above process is complete.
  • the control unit 21 executes a list output process (step S3-7).
  • the extraction unit 212 outputs a list including employee names and affiliations included in the examination subject management record 250 to the display of the administrator's client terminal 10. Here, it displays so that it can identify for every consultation subject according to the deviation of a time evaluation value and an extraction condition value. For example, when the deviation is large, colors that are more conspicuous than when the deviation is small are used. Specifically, when the extraction condition value is “overtime: 60 hours”, “60 hours or more and less than 80 hours” is displayed in yellow, and “80 hours or more” is displayed in red. In addition, the data may be rearranged in the descending order and output.
  • the management server 20 describes a consultation notification process for transmitting a consultation guide to a check target person. The following process is repeated for each employee (person to be examined) identified in the target person extraction process.
  • the control unit 21 executes a mental health check consultation deadline setting process (step S4-1). Specifically, the management unit 211 outputs a consultation deadline setting screen on the display of the administrator's client terminal 10. On this consultation deadline setting screen, a subject list that displays employees of the subject management record 250 recorded in the subject information storage unit 25 is output. Further, the target person list includes attributes (for example, affiliation) recorded in the personal information management record 220 of the personal information storage unit 22. The administrator uses the client terminal 10 to set a consultation time limit for the mental health check. For example, the consultation deadline is specified according to the affiliation of the person to be examined. In this case, the management unit 211 records the designated consultation deadline in the consultation subject management record 250.
  • control unit 21 executes a notification process for receiving a mental health check (step S4-2).
  • the management unit 211 specifies the contact information of the person to be examined in the personal information management record 220 recorded in the personal information storage unit 22.
  • the management unit 211 transmits mental health check consultation information (examination type, consultation deadline, etc.) to this contact address.
  • the above process is repeated for all the subjects.
  • the person to be examined receives a mental health check according to the consultation information. Furthermore, the management server 20 executes a consultation status confirmation process.
  • control unit 21 executes a determination process as to whether or not the consultation deadline is imminent (step S5-1). Specifically, the examination unit 213 calculates the remaining number of days until the consultation deadline in the consultation target person management record 250. When the remaining number of days is equal to or less than the reference number, it is determined that the consultation deadline is close.
  • the control unit 21 executes a search process for unexamined persons (step S5-2). Specifically, the management unit 211 confirms whether or not the answer management record 260 is registered in the answer storage unit 26. If the answer management record 260 is not registered, it is determined that the patient has not been examined.
  • control unit 21 executes a process for notifying a non-examinee (step S5-3). Specifically, the management unit 211 transmits a notification that prompts a person to receive a mental health check to the contact information of an unexamined person.
  • step S1-6 the result output process
  • the control unit 21 executes a result list output process (step S6-1). Specifically, the evaluation unit 214 outputs an evaluation result extraction condition setting screen in the case of access by the client terminal 10 of the administrator. On this extraction condition setting screen, it is possible to set conditions for extracting a target person who outputs a mental health status.
  • the evaluation unit 214 acquires the extraction condition.
  • the evaluation unit 214 uses the personal information storage unit 22 and the answer storage unit 26 to identify the employee code of the employee that matches the set extraction condition. In the case of access by the employee's client terminal 10, the employee code is specified.
  • the evaluation unit 214 extracts the evaluation result management record 270 of the identified employee code from the evaluation result storage unit 27, and creates a result list screen.
  • the evaluation unit 214 outputs the result list screen to the display of the client terminal 10.
  • control unit 21 executes a situation change extraction process (step S6-2). Specifically, an employee whose situation change is to be extracted is specified on the result list screen.
  • the evaluation unit 214 acquires the personal status and the business status from the personal information management record 220 of the personal information storage unit 22 for the employee specified in the result list.
  • control unit 21 executes display processing of status change and evaluation results (step S6-3). Specifically, the evaluation unit 214 displays a history of situation changes and a history of evaluation results side by side on the same time axis.
  • control part 21 repeats the following processes for every situation change.
  • a single situation change or a combination of a plurality of situation changes is used.
  • the control unit 21 performs a correlation evaluation process on the inspection result (step S6-4). Specifically, the evaluation unit 214 evaluates the correlation between the change in the situation and the change in the mental health check result. Specifically, a correlation coefficient using both as variables is calculated. Based on this correlation, it is determined whether or not there is a linkage between the change in the situation and the change in the mental health check result.
  • control unit 21 executes a determination process as to whether or not there is a correlated situation change (step S6-5). Specifically, if the correlation coefficient with the mental health check result detects a change in the situation that is equal to or greater than the reference value, the evaluation unit 214 determines that the situation change is relevant.
  • step S6-5 If it is determined that there is a correlated situation change (in the case of “YES” in step S6-5), the control unit 21 executes a warning process for the correlated situation change (step S6-6). Specifically, the evaluation unit 214 outputs a warning screen on the display of the administrator's client terminal 10. This alerting screen includes information on the status change linked to the mental health check result and its correlation coefficient.
  • step S6-5 if it is determined that there is no correlated situation change (in the case of “NO” in step S6-5), the control unit 21 skips the alert processing (step S6-6) for the correlated situation change. To do.
  • step S1-7 Next, the result analysis process (step S1-7) will be described with reference to FIG. This process is executed when the administrator accesses the management server 20 using the client terminal 10 and instructs the result analysis.
  • the stress factors of each individual are output in consideration of the overall tendency.
  • control unit 21 executes an evaluation result acquisition process (step S7-1). Specifically, the evaluation unit 214 acquires evaluation information registered in the evaluation result storage unit 27. Next, the control unit 21 executes a process for identifying a mental health disorder person (step S7-2). Specifically, the evaluation unit 214 identifies a mental health disorder person using the acquired evaluation information.
  • the control unit 21 executes a search process for factors common to mental health disordered persons (step S7-3).
  • the evaluation unit 214 acquires the personal information management record 220 and the monthly information management record 230 of the identified mental health disorder person from the personal information storage unit 22 and the monthly information storage unit 23, respectively.
  • the evaluation unit 214 generates a distribution status of mental health disorder persons for each item included in the personal information management record 220 and the monthly information management record 230.
  • the distribution status of mental health disordered persons is generated using the personal status and business status of the personal information management record 220 and the working hours of the monthly information management record 230.
  • items whose number of mental health disorders is equal to or greater than the reference number are determined to be common factors.
  • control part 21 specifies the mental health disorder person of a process target, and repeats the following processes for every mental health disorder person.
  • the control unit 21 executes a determination process as to whether there is a common factor (step S7-4).
  • the evaluation unit 214 determines whether or not a common factor is included in each item of the personal information management record 220 and the monthly information management record 230 of the mental health disorder person to be processed.
  • a common factor is included in the personal information management record 220 and the monthly information management record 230, it is determined that there is a common factor.
  • step S7-5 the control unit 21 executes a factor output process (step S7-5). Specifically, the evaluation unit 214 records a common factor as a stress factor in the analysis data area of the evaluation result management record 270 as a stress factor candidate. Further, the evaluation unit 214 outputs stress factor candidates to the display of the administrator's client terminal 10.
  • control unit 21 executes an acquisition process of individual information (step S7-6). Specifically, the evaluation unit 214 acquires each situation change in the personal information management record 220 of the mental health disorder person.
  • control unit 21 executes a determination process as to whether or not there is a change in the situation (step S7-7). Specifically, the evaluation unit 214 confirms whether or not there is a situation change in the history information of the personal information management record 220.
  • step S7-7 When it is determined that there is a change in the situation (in the case of “YES” in step S7-7), the control unit 21 executes a factor output process (step S7-8). Specifically, the evaluation unit 214 records items (individual circumstances) having a situation change as stress factor candidates in the analysis data area of the evaluation result management record 270. Further, the evaluation unit 214 outputs stress factor candidates to the display of the administrator's client terminal 10.
  • control unit 21 executes a warning process for examining the factor (step S7-9). Specifically, the evaluation unit 214 records that factor examination is necessary in the analysis data area of the evaluation result management record 270. Further, the evaluation unit 214 outputs a message indicating that factor examination is necessary on the display of the administrator's client terminal 10.
  • the control unit 21 executes a target person extraction process (step S1-1).
  • the target person is extracted according to the situation change and working hours.
  • an employee can be specified based on a predetermined condition and a mental health check can be received.
  • control unit 21 executes a mental health check process (step S1-2) and an answer evaluation process (step S1-3).
  • step S1-2 a mental health check process
  • step S1-3 an answer evaluation process
  • the control unit 21 executes the secondary inspection process (step S1-5).
  • the secondary inspection can be carried out on employees who have not been able to have a sufficient mental health situation in the primary inspection.
  • control unit 21 executes a result analysis process (step S1-7).
  • the control unit 21 executes a situation monitoring process (step S1-8).
  • control unit 21 executes a business status change confirmation process (step S2-1) and a personal status change confirmation process (step S2-2).
  • step S2-1 business status change confirmation process
  • step S2-2 personal status change confirmation process
  • step S2-4 specific process as the subject
  • Mental health problems may occur as a result of joining, changing jobs, changing departments, changing jobs and positions, changes in working environment and working conditions. For employees who have such a possibility, it is possible to grasp signs of a malfunction and suppress deterioration and provide early care. Furthermore, there is a possibility of being stressed not only by changes in work but also by individual circumstances of each employee (ceremonial occasion, relocation, etc.). Such stress can also be detected and a mental health check can be made.
  • the control unit 21 calculates the time evaluation value according to the work style specification process (step S3-1), the period category specification specification process (step S3-2), and the time check item.
  • the process (step S3-4) is executed.
  • the control unit 21 executes a determination process as to whether or not the extraction condition is met (step S3-5).
  • the stress experienced by employees varies. Furthermore, there is a case where a strong stress is received even for a short period of time or a low stress is applied for a long period of time. By setting such extraction conditions according to the situation, it is possible to extract persons to be subjected to mental health checks.
  • control unit 21 executes a mental health check consultation deadline setting process (step S4-1).
  • the control unit 21 executes a search process for unexamined persons (step S5-2).
  • the control unit 21 executes notification processing for unexamined persons (step S5-3). Thereby, a mental health check can be implemented within a predetermined period.
  • control unit 21 executes a process for displaying the status change and the evaluation result (step S6-3). Thereby, the mental health state linked to the situation change can be evaluated. Trends such as stress improvement and deterioration can be grasped from the accumulated history data.
  • control unit 21 performs a correlation evaluation process on the inspection result (step S6-4).
  • the control unit 21 executes a warning process for the correlated situation change (step S6-6).
  • control unit 21 executes a search process for factors common to mental health disordered persons (step S7-3).
  • the control unit 21 executes factor output processing (step S7-5).
  • step S7-6 when it is determined that there is no common factor (in the case of “NO” in step S7-4), the control unit 21 executes an individual information acquisition process (step S7-6). When it is determined that there is a change in the situation (in the case of “YES” in step S7-7), the control unit 21 executes a factor output process (step S7-8). Thereby, it is possible to support the identification of personal factors for mental health.
  • the control unit 21 executes subject extraction processing (step S1-1) and mental health check processing (step S1-2).
  • an interview may be conducted with the subject. For example, an employee's superior interviews.
  • the management server 20 is connected to the client terminal 10 of the interviewer or the person in charge of reviewing the interview item (for example, the person in charge of management of the management server 20).
  • the management server 20 executes a process that supports the interview. For this reason, the management server 20 stores an interview item evaluation table for evaluating the interview result. In this interview item evaluation table, evaluation points (weight values) for answers in interviews are recorded for the interview items.
  • control unit 21 executes subject extraction processing in the same manner as in step S1-1 (step S8-1).
  • step S8-2 the control unit 21 executes an interview support process
  • the management server 20 executes support processing for the interviewer in the interview. This process will be described later with reference to FIG.
  • this interview support process step S8-2) is executed.
  • control unit 21 executes a mental health check process as in step S1-2 (step S8-3).
  • control unit 21 evaluates the answer, and executes a secondary inspection process as necessary, similarly to step S1-5 (step S8-4).
  • control unit 21 executes a result analysis process as in step S1-7 (step S8-5).
  • control unit 21 executes an interview item review process (step S8-6).
  • interview item evaluation table is updated according to the subsequent mental health check and result analysis. This process will be described with reference to FIG.
  • step S9-1 the interview support process will be described with reference to FIG.
  • the control unit 21 executes an interview screen output process (step S9-1). Specifically, the interview support unit of the control unit 21 outputs an interview screen to the client terminal 10 of the interviewer.
  • the interview screen 500 is provided with a radio button 501 for inputting a question to the interviewee by the interviewer and an answer issued from the interviewee. Furthermore, a radio button 502 for inputting information related to the behavior of the interviewee is provided. In addition, the interview screen 500 is provided with a finding field 503 for inputting that the interviewer noticed in the interview.
  • control unit 21 executes an interview result acquisition process (step S9-2). Specifically, the interview support unit of the control unit 21 acquires the interview result input on the interview screen of the client terminal 10.
  • control unit 21 executes an interview result evaluation process (step S9-3). Specifically, the interview support unit of the control unit 21 scores the contents of the interview result using the interview item evaluation table.
  • control unit 21 executes a determination process as to whether a mental health check is necessary (step S9-4). Specifically, the interview support unit of the control unit 21 acquires an evaluation score corresponding to the interview result for the interview item from the interview item evaluation table.
  • step S9-4 If it is determined that a mental health check is necessary (“YES” in step S9-4), the control unit 21 executes a mental health check consultation guidance process (step S9-5). Specifically, the interview support unit of the control unit 21 transmits a mental health check consultation to the email address of the interview target person. On the other hand, when it is determined that the mental health check is unnecessary (in the case of “NO” in step S9-4), the control unit 21 ends the interview support process.
  • step S10-1 the interview item review process will be described with reference to FIG.
  • the control unit 21 executes a mental health check inspection result acquisition process (step S10-1). Specifically, the feedback unit of the control unit 21 acquires the mental health test result of the interview target person.
  • control unit 21 executes a correlation evaluation process with the result of the interview item (step S10-2). Specifically, the feedback unit of the control unit 21 calculates the correlation between the result of the interview item and the mental health test result.
  • control unit 21 executes a determination process as to whether or not the evaluation table needs to be reviewed (step S10-3). Specifically, the feedback unit of the control unit 21 specifies an interview item with little correlation. When the correlation coefficient is equal to or less than the reference value, the feedback unit identifies the interview item that needs to be reviewed.
  • control unit 21 executes the review proposal process for the evaluation table (step S10-4). Specifically, the feedback unit of the control unit 21 outputs interview items that need to be reviewed to the client terminal 10 of the person in charge of management of the management server 20.
  • control unit 21 skips the review proposal process for the evaluation table (step S10-4).
  • control unit 21 executes a process for extracting keywords included in the interview findings (step S10-5). Specifically, the feedback unit of the control unit 21 extracts interview data of interviewees with poor evaluation in the mental health test result. The feedback unit extracts keywords in the findings included in the extracted interview data.
  • control unit 21 performs a determination process as to whether or not there is a common keyword (step S10-6). Specifically, the feedback unit of the control unit 21 determines that there is a common keyword when the same keyword can be extracted from interview data of a predetermined number or more.
  • control unit 21 executes an interview item proposal process (step S10-7). Specifically, the feedback unit of the control unit 21 outputs the common keyword to the administrator's client terminal 10.
  • control unit 21 skips the interview item proposal process (step S10-7) and ends the interview item review process. To do.
  • the question master storage unit 24 records a question master record 240 related to a question for evaluating a mental state.
  • test types (a) stress check to (i) human relationship surveys were assumed.
  • the inspection type is not limited to this, and some of these and other inspection types may be combined.
  • the mental state is evaluated using the new occupational stress simple survey form, which is the research result of the “Survey study on the primary prevention method for workers' mental health problems”. To do.
  • each question for each scale included in the scale classification in the new occupational stress simple survey form is recorded in the question master storage unit 24.
  • each question in the question master storage unit 24 is recorded in association with the mental health check scale classification and information for identifying the scale.
  • the scale classification includes items related to “work burden”, “work resource: work level”, “work resource: department (group)”, “work resource: establishment level”, and “outcome”.
  • the scale includes items that further refine the scale classification.
  • “work burden” includes “quantitative burden of work”, “qualitative burden of work”, “degree of physical burden”, “interpersonal relationship at work”, “work environment”, “emotional burden” ”,“ Role Conflict ”, and“ Work Self Balance ”are included.
  • one or more questions are associated with each scale.
  • the option data area of the question master record 240 data relating to options for selecting an answer to the question is recorded. For example, “Yes”, “Well”, “Slightly different”, “No” is used as an option.
  • the management server 20 includes a deviation value storage unit, a determination criterion storage unit, and a comment storage unit.
  • Statistic values are recorded for each scale in the deviation value storage unit. This statistical value is calculated based on a nationwide survey conducted using the new Occupational Stress Simple Questionnaire.
  • the determination criterion storage unit includes a scale evaluation table, a scale classification evaluation table, and a comprehensive evaluation table.
  • evaluation values (A to D in this case) are assigned to each scale and deviation range.
  • a rule for calculating a determination value based on the evaluation value of the scale included in each scale category is recorded for each scale category. For example, when the evaluation values of the scale are “all A”, the determination value “A” of the scale classification, and when the evaluation value of the scale is “B is one or more and the others are A”, the determination value of the scale classification In the case of “B”, “C is one or two, and the other is A or B”, a rule for assigning a determination value “C” or the like of the scale classification is recorded.
  • control unit 21 executes a question screen output process (step S11-1). Specifically, the inspection unit 213 outputs a question screen to the client terminal 10. On this question screen, questions and options recorded in the question master storage unit 24 are displayed. A person undergoing a mental health check selects a question option on the question screen.
  • control unit 21 executes an answer selection process (step S11-2). Specifically, the inspection unit 213 obtains data regarding options selected for each question from the client terminal 10. The inspection unit 213 records in the answer storage unit 26.
  • the control unit 21 repeats the following process for each scale classification and each scale.
  • the control unit 21 executes a scoring process for each option (step S11-3).
  • the evaluation unit 214 uses the question master storage unit 24 to obtain a score for the options recorded in the answer storage unit 26.
  • the evaluation unit 214 calculates a statistical value of the acquired score for questions belonging to this scale.
  • the statistical value an average value obtained by dividing the total score obtained by totaling the points allocated by the number of questions is calculated.
  • the evaluation unit 214 calculates a deviation value of the average value using the statistical value recorded in the deviation value storage unit.
  • the evaluation unit 214 acquires an evaluation value corresponding to the deviation range to which the calculated deviation value belongs, using the scale evaluation table recorded in the determination criterion storage unit.
  • the evaluation unit 214 temporarily stores the calculated evaluation value in the memory in association with the scale.
  • step S11-4 the control unit 21 executes a scale classification determination process (step S11-4). Specifically, the evaluation unit 214 acquires a determination value corresponding to the evaluation value for each scale temporarily stored in the memory, using the scale classification evaluation table recorded in the determination criterion storage unit. The evaluation unit 214 temporarily stores the calculated determination value in the memory in association with the scale classification.
  • step S11-5 the control unit 21 executes a comprehensive evaluation calculation process (step S11-5). Specifically, the evaluation unit 214 acquires a comprehensive evaluation determination value corresponding to the determination value for each scale classification temporarily stored in the memory, using the scale classification evaluation table recorded in the determination criterion storage unit. The evaluation unit 214 temporarily stores the calculated comprehensive evaluation determination value in a memory.
  • control unit 21 executes a comment adding process (step S11-6). Specifically, the evaluation unit 214 acquires, from the comment storage unit, a comment corresponding to the determination value for each scale category temporarily stored in the memory and the comprehensive evaluation result.
  • the control unit 21 executes a mental health profile output process (step S11-7). Specifically, the evaluation unit 214 creates a radar chart using the evaluation value of each scale temporarily stored in the memory for each scale classification. In this embodiment, this radar chart is evaluated in four stages. In this case, the evaluation unit 214 assigns the evaluation value to each stage with the average value recorded in the deviation value storage unit as the reference value “3”.
  • the evaluation unit 214 creates a mental health profile 600 as an evaluation result output and outputs it to the client terminal 10.
  • This mental health profile 600 includes examinee information 601, individual determination result information 602 in each scale classification, and comprehensive evaluation result information 603.
  • the individual determination result information 602 includes a radar chart having each scale as an element, a determination value, and a comment.
  • the comprehensive evaluation result information 603 includes a comprehensive evaluation determination value and a comment.
  • the evaluation unit 214 transmits the generated mental health profile 600 to the client terminal 10 of the examinee himself / herself.
  • the control unit 21 executes a mental health check consultation deadline setting process (step S4-1).
  • the management server 20 may support setting of a consultation deadline.
  • a consultation deadline is set in consideration of busy conditions of employees.
  • the control unit 21 acquires working time information from the monthly information storage unit 23.
  • the control unit 21 specifies the busy state of the business based on the change in working hours throughout the year. Specifically, when the working time (past average) of the month in which the consultation deadline is set is longer than the annual average working time, a longer consultation deadline is set. On the other hand, if the working hours in the same month are shorter than the annual average working hours, a shorter consultation deadline is set.
  • the control unit 21 executes a situation monitoring process (step S1-8).
  • the risk may be output based on the result of the mental health check. For example, if there are precautions in the mental health check on employee personality and workplace aptitude, or if a change to a department with a specific human relationship or a department that does not match the workplace aptitude is registered, an alert is issued. Output a message.
  • the management unit 211 monitors whether a personnel change or relocation has been performed within a predetermined period.
  • an alert message is transmitted to the client terminal 10 of the administrator.
  • an evaluation for outputting the individual stress factors is performed.
  • the evaluation target in the result analysis process is not limited to individual stress analysis.
  • a comparison analysis between predetermined groups such as between departments and positions may be performed.
  • the control unit 21 acquires the mental health check results of employees belonging to each group from the evaluation result storage unit 27 for each predetermined group (department, position, etc.).
  • the control unit 21 calculates the statistical value of the mental health check result for each group.
  • the control unit 21 compares and outputs the statistical value of the mental health check result for each group (department, position, etc.).
  • the management server 20 stores data related to the attributes of each department (duties, etc.) and the rank order of positions.
  • the control unit 21 compares and outputs groups having similar attributes. Thereby, contrast analysis can be performed from various viewpoints, and the tendency of the mental state can be grasped.
  • the control unit 21 executes a situation monitoring process (step S1-8).
  • a situation monitoring process when creating a work schedule, an alert may be output according to the past work status, mental health check results, and the like.
  • the control unit 21 acquires an employee work schedule from the client terminal 10.
  • the control unit 21 uses the mental health check result in the evaluation result storage unit 27 to determine whether the employee who has accepted the work schedule is a malfunctioning person.
  • the control unit 21 confirms the work status in the work schedule.
  • the control unit 21 outputs a warning message to the client terminal 10 when it detects a work that has been performed more than a predetermined number of times (overtime work) or a work after a predetermined time (night work). .
  • the evaluation unit 214 transmits the generated mental health profile 600 to the client terminal 10 of the examinee himself / herself.
  • the mental health profile 600 may be encrypted by setting a password and recorded in the evaluation result storage unit 27.
  • information (URL) indicating the storage location of the mental health profile 600 and a password are transmitted to the client terminal 10 of the person receiving the mental health check.
  • a third party for example, a supervisor or a labor manager
  • the control unit 21 acquires employee information (for example, an employee code) of a person who is permitted to browse from the client terminal 10 of the examinee.
  • the control unit 21 transmits information (URL) indicating a storage location of the mental health profile 600 and a password to the browsing-permitted subject person.
  • the control unit 21 executes a result analysis process (Steps S1-7 and S8-5).
  • the control unit 21 may execute an effect confirmation process.
  • the control unit 21 periodically acquires treatment improvement information about mental health disorder from the personal information storage unit 22.
  • the control part 21 acquires the evaluation result of the mental health check after treatment improvement from the evaluation result storage part 27, and acquires the progress information.
  • the control unit 21 calculates the effectiveness (improvement effect) based on the progress information.
  • the control unit 21 evaluates the effectiveness of each treatment improvement by calculating the correlation between the treatment improvement content and the improvement effect of each mental health disorder person. For example, it is determined that the treatment improvement with a large number of mental health unsatisfactory who had an improvement effect is highly effective.
  • the control unit 21 outputs the improvement effect calculated for each treatment improvement content to the administrator's client terminal 10. Thereby, the administrator can grasp the effect of treatment improvement. It is possible to improve treatment with high effectiveness for new mental health disorder.

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