WO2014192452A1 - 媒体処理装置、及び情報出力方法 - Google Patents

媒体処理装置、及び情報出力方法 Download PDF

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Publication number
WO2014192452A1
WO2014192452A1 PCT/JP2014/060855 JP2014060855W WO2014192452A1 WO 2014192452 A1 WO2014192452 A1 WO 2014192452A1 JP 2014060855 W JP2014060855 W JP 2014060855W WO 2014192452 A1 WO2014192452 A1 WO 2014192452A1
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WO
WIPO (PCT)
Prior art keywords
medium
abnormal
banknote
history information
processing apparatus
Prior art date
Application number
PCT/JP2014/060855
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English (en)
French (fr)
Japanese (ja)
Inventor
健 池谷
Original Assignee
沖電気工業株式会社
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
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Publication date
Application filed by 沖電気工業株式会社 filed Critical 沖電気工業株式会社
Priority to CN201480021685.6A priority Critical patent/CN105122317B/zh
Publication of WO2014192452A1 publication Critical patent/WO2014192452A1/ja

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/02—Banking, e.g. interest calculation or account maintenance
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07D—HANDLING OF COINS OR VALUABLE PAPERS, e.g. TESTING, SORTING BY DENOMINATIONS, COUNTING, DISPENSING, CHANGING OR DEPOSITING
    • G07D11/00—Devices accepting coins; Devices accepting, dispensing, sorting or counting valuable papers
    • G07D11/20—Controlling or monitoring the operation of devices; Data handling
    • G07D11/24—Managing the stock of valuable papers
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07D—HANDLING OF COINS OR VALUABLE PAPERS, e.g. TESTING, SORTING BY DENOMINATIONS, COUNTING, DISPENSING, CHANGING OR DEPOSITING
    • G07D11/00—Devices accepting coins; Devices accepting, dispensing, sorting or counting valuable papers
    • G07D11/20—Controlling or monitoring the operation of devices; Data handling
    • G07D11/32—Record keeping
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07D—HANDLING OF COINS OR VALUABLE PAPERS, e.g. TESTING, SORTING BY DENOMINATIONS, COUNTING, DISPENSING, CHANGING OR DEPOSITING
    • G07D11/00—Devices accepting coins; Devices accepting, dispensing, sorting or counting valuable papers
    • G07D11/50—Sorting or counting valuable papers

Definitions

  • the present invention relates to a medium processing device and an information output method, and can be applied to, for example, a cash processing device for managing cash in a financial institution such as a bank or a store.
  • a cash processing apparatus for managing cash is used at a window of a financial institution such as a bank.
  • banknotes recognized as abnormal in a deposit transaction etc. are returned by discharging them to a withdrawal port etc. (hereinafter also referred to as “reject”) and re-differentiated when they are inserted into the deposit port again.
  • reject a withdrawal port etc.
  • the operator since the operator does not know what reason the paper was rejected, there is a problem that if the rejected banknote is counted as it is from the deposit port, it is likely to be rejected again.
  • Patent Document 1 As a conventional technique for solving the above-mentioned problems, for example, there are techniques described in Patent Document 1 and Patent Document 2.
  • Patent Document 1 Japanese Patent Application Laid-Open No. 2002-288695 rejects a banknote when an abnormal banknote is inserted when accepting the banknote, and rejects the banknote. , Displays guidance for the next deposit operation method.
  • Patent Document 2 Japanese Patent Laid-Open No. 6-12549
  • a medium processing apparatus and an information output method capable of outputting appropriate guidance information to an operator even when a plurality of mediums (for example, banknotes) are discharged as abnormal media out of the inserted media. It is desired.
  • the medium processing apparatus includes (1) medium determination means for determining the normality of an input medium based on a plurality of inspection items, and (2) an abnormality determined to be not normal by the medium determination means.
  • Medium discharge means for discharging the medium, and (3) history information for recording history information related to the occurrence state of the abnormal inspection item determined to be abnormal for the abnormal medium when the abnormal medium is detected by the medium determination means (4) From the history information held by the history information recording means, the number of detections or the detection order for each abnormality inspection item is recognized, and the state of the detected abnormal medium is improved based on the recognition result. Guiding information output means for outputting guidance information for prompting is provided.
  • a medium determining unit, a medium ejecting unit, a history information recording unit, and a guide information output unit are provided.
  • the medium determining unit is inserted. Normality of the detected medium is determined based on a plurality of inspection items, (3) the medium discharging means discharges the abnormal medium determined to be not normal by the medium determining means, and (4) the history information recording means is the medium.
  • the guidance information output means is recorded by the history information recording means. Recognizing the number of detections or detection order for each abnormality inspection item from the history information held, and outputting guidance information for urging improvement of the state of the detected abnormal medium based on the recognition result To do.
  • the present invention it is possible to provide a medium processing apparatus that outputs appropriate guidance information to an operator even when a plurality of media are ejected as abnormal media that are not normal.
  • FIG. 1 is a block diagram showing a functional configuration of the cash processing apparatus 1 of this embodiment.
  • the cash processing apparatus 1 is an apparatus used for managing cash at a financial institution store or the like.
  • the cash processing apparatus 1 can perform a deposit transaction that accepts and stores cash deposits and a withdrawal transaction that withdraws cash stored according to the operator's operation in accordance with an operator's operation.
  • the cash processing apparatus 1 has the control part 10, the operation display part 20, and the banknote processing part 30 if it divides roughly.
  • the control unit 10 has a function of controlling the operation of each unit in the cash processing apparatus 1.
  • the control unit 10 can be realized, for example, by installing the medium processing program or the like of the embodiment in a program implementation configuration including a processor, a memory, and the like.
  • the control unit 10 includes information processing for receiving an operator's operation (including processing for displaying an operation screen to the operator and receiving the operation), information processing according to the operator's operation, and each component in the cash processing apparatus 1. It is responsible for functions such as element control processing.
  • the banknote processing unit 30 receives and stores banknotes according to control from the control unit 10 and performs withdrawal of banknotes stored according to control from the control unit 10.
  • a cassette 37 is provided.
  • the conveyance unit 35 conveys banknotes between components in the apparatus through a conveyance path 351.
  • the conveyance path 351 is configured by, for example, a belt or a roller for conveying banknotes.
  • the conveyance path 351 has a configuration capable of conveying banknotes in the forward direction and the reverse direction (configuration capable of switching the conveyance direction of banknotes).
  • the banknote deposit port 31 receives and accumulates banknotes thrown in a bundle from an operator, separates them one by one, and supplies them onto the transport path 351 of the transport unit 35.
  • the banknote withdrawal port 32 accumulates banknotes supplied from the transport path 351 and performs banknote withdrawal to the operator. Moreover, in this embodiment, the banknote withdrawal port 32 functions also as a medium discharge means for discharging the banknote to be rejected (returned) to the operator.
  • the banknote recognition unit 33 functions as a medium determination unit that performs discrimination of banknotes passing on the conveyance path 351 (for example, discrimination of denominations, banknote damage, etc.).
  • the banknote recognition unit 33 is at least a normal banknote (hereinafter referred to as “normal banknote”) as a banknote to be stored, or a banknote that is not a normal banknote (hereinafter referred to as “abnormal”). It is determined whether it is a bill. And in the cash processing apparatus 1 (control part 10), about an abnormal banknote, it handles as a "reject banknote" which is rejected to the banknote withdrawal port 32 grade
  • the banknote recognition unit 33 determines that a banknote that is abnormal (NG) in one or more inspection items is an abnormal banknote.
  • the inspection item (abnormal inspection item) determined by the banknote recognition unit 33 to be abnormal will be referred to as a “reject factor”.
  • the primary storage unit 34 temporarily stores banknotes determined to be normal banknotes among banknotes deposited from the banknote deposit port 31 (for example, until a series of deposit transactions with an operator is confirmed). It is.
  • the primary storage unit 34 receives and accumulates banknotes determined to be normal banknotes by the banknote recognition unit 33 from the transport path 351, separates them one by one under the control of the control unit 10, and feeds them to the transport path 351. It has become.
  • the banknotes that have been normally determined by the banknote processing unit 30 are directly relayed to the banknote cassette (the banknote cassettes 36-1 to 36-4 or the banknote cassette 37 with a reject box) without relaying the primary storage unit 34. It may be made to correspond to processing (hereinafter referred to as “direct deposit”) stored in the bill storage.
  • the banknote cassettes 36-1 to 36-4 are each provided with a banknote storage 361 capable of storing and feeding banknotes (feeding separated one by one).
  • Each of the bill cassettes 36-1 to 36-4 is detachably disposed on the cash processing apparatus 1 main body.
  • the banknote cassette 37 with a reject store performs a withdrawal process on the bottom (under the banknote storage 371).
  • a reject box 372 for storing abnormal banknotes (reject banknotes) detected at the time is provided.
  • chamber is arrange
  • the banknote cassettes 36-1 to 36-4 and the banknote cassette 37 with a reject box can be used according to the settings of the cash processing apparatus 1, but in this embodiment, the banknote cassettes are used.
  • 36-1 to 36-4 are mainly used for banknote deposit / withdrawal transactions with the operator, and the banknote cassette 37 with reject box is mainly used for replenishment and collection of banknotes in the cash processing apparatus 1. .
  • the control unit 10 it is assumed that the denominations of the banknotes to be stored are assigned to the banknote cassettes 36.
  • a system for replenishing banknotes from the banknote deposit port 31 to each banknote cassette 36 by a deposit transaction hereinafter referred to as “input slot replenishment system”
  • a system for replenishing banknotes by replacing each banknote cassette 36 (Hereinafter referred to as “cassette replacement and replenishment method”)
  • a method of replenishing banknotes from the banknote cassette 37 with a reject box storing bills to each banknote cassette 36 (hereinafter referred to as “cassette count replenishment method”). It is assumed that the replenishment method is supported.
  • the replenishment method of the banknote withdrawn in the cash processing apparatus 1 is not limited.
  • a method of collecting banknotes in each banknote cassette 36 from the banknote dispensing port 32 by a withdrawal transaction (hereinafter referred to as “input slot collection method”), and a banknote by exchanging each banknote cassette 36.
  • a method of collecting (hereinafter, referred to as “cassette exchange collection and charging method”), a method of moving and collecting the banknotes of each banknote cassette 36 to the banknote cassette 37 with a reject box (hereinafter referred to as “cassette counting recovery method”). Assume that three types of collection methods are supported.
  • recovers the banknote deposited in the cash processing apparatus 1 is not limited.
  • the cash processing apparatus 1 uses the bill cassettes 36-1 to 36-4 and the bill cassette 37 with a reject box.
  • the operation panel 40 is arranged on the upper surface of the cash processing apparatus 1.
  • FIG. 3 is a plan view of the operation panel 40.
  • the operation panel 40 has a banknote deposit port 31, a bill withdrawal port 32, occupation keys 21 and 22 that can accept operations from the operator, and information output and operations to the operator.
  • a display 23 (touch panel type display) capable of receiving (operation reception using the operation screen) is arranged.
  • the occupancy keys 21 and 22 have a configuration in which a lamp (for example, an LED lamp) is incorporated in the button cover, and the button can be illuminated under the control of the control unit 10.
  • a lamp for example, an LED lamp
  • control unit 10 Next, details of the control unit 10 will be described.
  • the control unit 10 controls the operation of the cash processing apparatus 1 as a whole.
  • the control unit 10 can be constructed by installing a processing program for controlling each component in a computer (for example, a microcomputer) having a processor and a memory. Can be shown as in FIG.
  • the control unit 10 of the first embodiment stores at least reject factor history information 11 and reject factor handling information 12.
  • the reject factor history information 11 is information indicating the number of occurrences (statistical information) for each abnormality inspection item detected by the banknote recognition unit 33 determination.
  • FIG. 4 is an explanatory diagram showing a configuration example of the reject factor history information 11.
  • the reject factor history information 11 may count the number of occurrences for each reject factor using, for example, a table as shown in FIG. Specifically, the control unit 10 counts reject factors of reject banknotes generated in the course of one deposit process (payment transaction) and reflects the reject factors in the reject factor history information 11. In addition, when two or more rejection factors generate
  • the control unit 10 controls the transport unit 35 to feed out the banknotes inserted into the banknote deposit port 31 one by one and cause the banknote recognition unit 33 to execute a discrimination process. Moreover, the control part 10 controls the conveyance part 35 and accumulate
  • the control part 10 totalizes the content of the rejection factor log
  • the control unit 10 confirms the rejection factor history information 11, recognizes the rejection factor with the highest occurrence frequency, and displays the rejection factor handling information for the rejection factor on the operation display unit 20 (display 23). To do.
  • the control unit 10 corrects the fold of the banknote taken out from the withdrawal slot and inserts it again into the deposit slot as shown in FIG. Reject the cause response information and display the guidance (message). Thereby, the operator can correct the folding of the banknote according to the guidance (message) and insert it again into the banknote deposit port 31 to perform the deposit.
  • the reject factor handling information 12 stores reject factor handling information (guidance information) corresponding to each reject factor. Based on the reject factor handling information 12, the control unit 10 acquires reject factor handling information corresponding to each detected reject factor.
  • FIG. 6 is an explanatory diagram showing a configuration example of the rejection factor handling information.
  • the control unit 10 may display and output reject factor handling information corresponding to a plurality of reject factors (for example, a predetermined number of reject factors having a higher occurrence frequency) as guide information to be displayed and output to the operator. .
  • control unit 10 functions as history information recording means for recording the reject factor history information 11.
  • control unit 10 and the display 23 function as guidance information output means for outputting guidance information.
  • FIG. 7 is a flowchart showing an operation when a deposit process is performed in the cash processing apparatus 1 of the first embodiment.
  • a bill is inserted into the bill deposit port 31 by an operator and a deposit start operation (such as an operation on the operation screen of the display 23) is performed on the operation display unit 20 (S101).
  • control unit 10 controls the bill deposit port 31 and the transport unit 35, and one bill among the bills accumulated in the bill deposit port 31 is supplied to the bill recognition unit 33, and the bill recognition unit 33.
  • the banknote discrimination process is performed (S103), and the discrimination result is confirmed by the control unit 10 (S104). If the result of the discrimination process is normal determination, the control unit 10 operates from step S105 described later. If not (if the result of the discrimination process is abnormal determination), the control unit 10 operates from step S106 described later. To do.
  • control unit 10 controls the transport unit 35 and the primary storage unit 34 so that the banknotes are accumulated in the primary storage unit 34. (S105).
  • control unit 10 conveys the banknote to the banknote dispensing port 32 and rejects it (S106).
  • the banknote rejected to the banknote withdrawal port 32 can be re-identified by putting it in the banknote depositing port 31 again.
  • control unit 10 updates the reject factor history information 11 (increments the number of times of reject factor generation related to the banknote) (S107).
  • control unit 10 detects the rejection factor having the highest number of occurrences from the contents of the rejection factor history information 11, and displays the rejection factor handling information (treatment method information) for the detected rejection factor on the operation display unit 20 (display 23). (S108).
  • the contents of the reject factor history information 11 are as shown in FIG. 4, and the control unit 10 detects “banknote break” as the reject factor with the highest number of occurrences. And the control part 10 acquires the rejection factor response information (response message) corresponding to the detected rejection factor (banknote breakage) from the rejection factor response information 12, and displays it on the operation display unit 20 (display 23) (FIG. 6). See).
  • the operator cancels the rejection factor (for example, correction of the folded portion or exchange of banknotes) with respect to the reject banknote rejected at the banknote dispensing port 32 during the banknote taking-in, and then deposits the banknote. It can be recharged into the mouth 31.
  • the rejection factor is banknote corruption
  • the operator can prepare another banknote and insert it into the banknote deposit port 31.
  • FIG. 6 although illustrated as a screen that displays only the rejection factor handling information, for example, the counting status of normal banknotes (for example, the number and total number of banknotes already recognized as normal banknotes) And may be displayed on one screen. That is, in the cash processing apparatus 1, the output format and output timing are not limited as long as the operator can recognize the rejection factor handling information during the deposit transaction.
  • control part 10 controls the banknote deposit port 31, confirms the presence or absence of the next banknote in the banknote deposit port 31 (S109), and when there exists a next banknote, it returns to the above-mentioned step S103 and the next
  • the process proceeds to the banknote processing and there is no next banknote (when the discrimination process or the like is completed for all banknotes), the process starts from step S110 described later.
  • step S108 When it is confirmed in step S108 that there is no next banknote in the banknote deposit port 31, the control unit 10 displays the current banknote take-in process (the above-described step S103) on the display screen displayed on the display 23 (not shown).
  • the counting result for example, the total amount and the number of denominations
  • the banknotes (banknotes determined to be normal) accumulated in the primary storage unit 34 is output (S1010).
  • control unit 10 When the transaction determination operation is performed in step S111 described above, the control unit 10 performs data processing (for example, update of management data (not shown), etc.) related to transaction confirmation and accumulates in the primary holding unit 34. Control is performed to store the bills in the corresponding bill cassettes 36-1 to 36-4 (S113), and the process is terminated.
  • data processing for example, update of management data (not shown), etc.
  • control unit 10 controls the banknotes accumulated in the primary storage unit 34 to be discharged from the banknote dispensing port 32 and returned. (S113) and the process ends.
  • the cash processing apparatus 1 can display and output appropriate guidance for prompting the operator to improve the state of the bill by displaying and outputting the guidance corresponding to the rejection factor having the highest number of occurrences. Thereby, in the cash processing apparatus 1, since the banknote in which the state was improved is reinserted into the banknote deposit port 31, it is possible to suppress the possibility that the reject banknote is repeatedly generated.
  • FIG. 8 is a block diagram showing a functional configuration of the cash processing apparatus 1A of the second embodiment. The same or corresponding parts as those in FIG. The same or corresponding symbols are attached. Note that the hardware configuration of the cash processing apparatus 1A of the second embodiment can be described with reference to the above-described drawings such as FIG. 2 and FIG. 3, and so on. Differences from the embodiment will be described.
  • the second embodiment is different from the first embodiment in that the control unit 10 is replaced with a control unit 10A.
  • the control unit 10A according to the second embodiment is different from the first embodiment in that reject factor history information 13 is stored instead of the reject factor history information 11 and the reject factor handling information 12.
  • FIG. 9 shows an example of the contents of the reject factor history information 13.
  • the reject factor history information 13 is history information when an abnormal banknote (reject banknote) is generated, and specifically, contents registered in association with the reject factor of the abnormal banknote and the order of occurrence. It has become.
  • the rejection factor of the sixth abnormal banknote is “banknote break”, which is the latest (seventh). It shows that the rejection factor of the abnormal banknote is “skew”.
  • the control unit 10A displays the contents (one or all) of the reject factor history information 13 on the display 23 of the operation display unit 20 as guidance information when taking in banknotes in the deposit transaction.
  • FIG. 10 is an example of guidance information displayed and output by the cash processing apparatus 1A.
  • the cash processing apparatus 1 ⁇ / b> A displays the content of the reject factor history information 13 on the display 23 of the operation display unit 20.
  • the guidance information shown in FIG. 10 shows an example in which all lines of the contents of the reject factor history information 13 are displayed, but only some of the reject factors (the predetermined number of reject factors that have occurred most recently) are shown. You may make it display.
  • reject banknotes abnormal banknotes
  • the control unit 10A displays the guidance in terms that allow the operator to understand the state of the banknote, such as “banknote break” and “skew”.
  • the operator grasps the state of each rejected banknote from the guidance (words) displayed on the display 23 of the operation display unit 20, improves the state of the rejected banknote, and re-inserts it into the banknote deposit port 31 to perform the deposit. Can do.
  • the controller 10A stores the reject factor handling information 12 of the first embodiment, and rejects corresponding to the reject factor selected (touched or clicked) by the operator on the guidance information display screen shown in FIG.
  • the factor coping information may be displayed in a pop-up (for example, the guide information shown in FIG. 6 is displayed in a pop-up).
  • step S207 the reject factor history information 13 is updated based on the reject factor of the reject banknote generated this time. Specifically, 10 A of control parts add the rejection factor information of the rejection banknote which generate
  • step S208 10 A of control parts display or output to the operation display part 20 (display 23) some or all of the content of the rejection factor log
  • the rejection factors are displayed as guidance information in the order in which rejected banknotes are generated, it is possible to prompt the operator to improve an appropriate state for each banknote.
  • the banknote in which the state was improved appropriately for every banknote is reinserted into the banknote deposit port 31, compared with 1st Embodiment, possibility that a reject banknote will generate
  • banknotes are applied as a medium to be processed (accommodated), but the number and combination of types of media to be processed are not limited.
  • the medium which the medium processing apparatus of this invention handles is not limited to a banknote, Other media are applied. You may make it do. For example, you may make it apply the medium processing apparatus of this invention to the apparatus which accommodates other media, such as a coin, a check, and a cash voucher.

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PCT/JP2014/060855 2013-05-29 2014-04-16 媒体処理装置、及び情報出力方法 WO2014192452A1 (ja)

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CN201480021685.6A CN105122317B (zh) 2013-05-29 2014-04-16 介质处理装置

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JP2013113218A JP6044456B2 (ja) 2013-05-29 2013-05-29 媒体処理装置、及び情報出力方法
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JP2019079178A (ja) * 2017-10-23 2019-05-23 グローリー株式会社 貨幣処理装置

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JPH06215232A (ja) * 1993-01-14 1994-08-05 Toshiba Corp 紙幣処理装置
JPH08297707A (ja) * 1995-04-25 1996-11-12 Oki Electric Ind Co Ltd 監視端末装置
JP2000191181A (ja) * 1998-12-25 2000-07-11 Canon Inc 画像形成システムの保守補助装置
JP2006323879A (ja) * 2006-09-08 2006-11-30 Toyo Network Systems Co Ltd 紙幣の計数・識別装置

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JP2002288695A (ja) * 2001-03-28 2002-10-04 Hitachi Ltd 自動取引装置
JP2007317114A (ja) * 2006-05-29 2007-12-06 Oki Data Corp 通信端末装置
JP5275869B2 (ja) * 2009-03-25 2013-08-28 富士通フロンテック株式会社 紙葉類処理装置および自動取引装置
JP5799651B2 (ja) * 2011-08-16 2015-10-28 沖電気工業株式会社 紙幣入出金装置および紙幣入出金制御方法
CN202711306U (zh) * 2012-05-11 2013-01-30 光荣株式会社 纸张计数器

Patent Citations (4)

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Publication number Priority date Publication date Assignee Title
JPH06215232A (ja) * 1993-01-14 1994-08-05 Toshiba Corp 紙幣処理装置
JPH08297707A (ja) * 1995-04-25 1996-11-12 Oki Electric Ind Co Ltd 監視端末装置
JP2000191181A (ja) * 1998-12-25 2000-07-11 Canon Inc 画像形成システムの保守補助装置
JP2006323879A (ja) * 2006-09-08 2006-11-30 Toyo Network Systems Co Ltd 紙幣の計数・識別装置

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JP2014232445A (ja) 2014-12-11

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