WO2014065085A1 - Système de fourniture d'informations de disponibilité de siège - Google Patents

Système de fourniture d'informations de disponibilité de siège Download PDF

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Publication number
WO2014065085A1
WO2014065085A1 PCT/JP2013/076651 JP2013076651W WO2014065085A1 WO 2014065085 A1 WO2014065085 A1 WO 2014065085A1 JP 2013076651 W JP2013076651 W JP 2013076651W WO 2014065085 A1 WO2014065085 A1 WO 2014065085A1
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WIPO (PCT)
Prior art keywords
information
store
vacancy
request
processing unit
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PCT/JP2013/076651
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English (en)
Japanese (ja)
Inventor
征一郎 久保
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株式会社ぐるなび
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Publication of WO2014065085A1 publication Critical patent/WO2014065085A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations

Definitions

  • the present invention relates to a seat availability information providing system that provides seat availability in a store in response to a request from a user.
  • the method of checking whether or not each store can be entered by calling is merely predicting whether or not the store can actually be entered, and it takes time to secure the store. .
  • the system of Patent Document 1 is a reservation system that publishes empty information of a facility on the Internet at predetermined time intervals and updates it as needed by transmission from the facility side.
  • a reservation system that registers facility empty information in advance, it is necessary to register empty information even when there is no user interested in the facility. For this reason, all facilities that use the reservation system must register empty information, and useless storage capacity is required to store the information.
  • unnecessary network traffic occurs because registration from the facility is performed at any time.
  • the facility side when such a reservation system is used, the facility side must transmit the facility empty information at a predetermined time interval in a designated manner, and such work should be performed during the busy hours of the facility. , It may be very burdensome for the facility.
  • a new cost is required to allocate a dedicated store clerk, which must be an economic burden on the facility side, and the introduction of such a reservation system is unavoidable.
  • the present inventors have invented a vacant seat status information providing system that solves the above technical problems.
  • 1st invention is a vacant seat status information provision system which provides a vacant seat status of a store, and includes location information and time information from a store information storage unit for storing information about the store and a user terminal used by the user.
  • a vacancy status information request reception processing unit that receives a request for vacancy status information, a range specification processing unit that specifies a range using position information and time information in the received vacancy status information request, and stores in the specified range From the store identification processing unit to be identified, the vacancy status information notification processing unit for notifying part or all of the received vacancy status information request to the store terminal used by the identified store, the store terminal,
  • a vacant seat situation having a vacant seat situation information answer processing unit that receives information indicating a vacant seat situation of a store and notifies part or all of the information to the user terminal It is a broadcast providing system.
  • the position information is position information of the user terminal
  • the time information is information indicating a time from the time
  • the range specifying processing unit uses the time information to move a movable distance. It can also be configured as a vacant seat status information providing system that calculates and specifies the range of the movable distance centered on the position information.
  • the present invention can be configured to receive only vacant seat status from stores within the movable range.
  • the store terminal may be configured as a vacant seat status information providing system that reproduces a sound or vibrates when receiving a notification of the vacant seat status information request.
  • Store terminal users are often moving, especially when the store terminal is a portable communication terminal and is often carried in a pocket. In such a case, it is difficult to notice that there was a notification. Therefore, by configuring as in the present invention, it becomes easy to notice that there is a notification, and it is possible to respond immediately.
  • a vacant seat status information providing system for providing vacant seat status information of a store
  • a vacant seat status information request receiving process for receiving a request for vacant seat status information from a store information storage unit that stores information about the store and a user terminal used by the user
  • the received vacant seat status for the store the store identifying processing unit that identifies the store corresponding to the search condition in the received vacant seat status information request from the store information storage unit, and the store terminal used by the identified store.
  • a vacant seat status information notification processing unit for notifying part or all of the information request, and information indicating the vacant seat status of the store from the store terminal, and vacant seat status for notifying part or all of the information request to the user terminal
  • an information response processing unit for notifying part or all of the information request, and information indicating the vacant seat status of the store from the store terminal, and vacant seat status for notifying part or all of the information request to the user terminal
  • an information response processing unit for notifying part or all of the information request, and information indicating the vacant seat status of the store from the store terminal
  • a vacant seat status information providing system that provides a vacant seat status of a store, which accepts a request for vacant seat status information including position information from a store information storage unit that stores information related to the store and a user terminal used by the user.
  • a status information request reception processing unit a range specification processing unit for specifying a range according to position information in the received vacant seat status information request, a store specification processing unit for specifying a store in the specified range, and the specified store Accepts information indicating the vacancy status information of the store from the vacancy status information notification processing unit for notifying part or all of the received vacancy status information request to the store terminal used by the A vacant seat status information providing system having a vacant seat status information answer processing unit for notifying the user terminal of all or all of them.
  • the specified range can be changed according to the location information of the user terminal. As a result, for example, when the user is in a district with many stores, the specified range can be narrowed, and when the user is in a district with few stores, the specified range can be widened.
  • a vacant seat information providing method in a computer that executes a vacant seat status providing system that provides a vacant seat status of a store, the computer having a store information storage unit that stores information about the store, and used by a user
  • receiving a part of or all of the information indicating to the user terminal A seat availability information provided how.
  • a vacant seat information providing method in a computer that executes a vacant seat status providing system that provides a vacant seat status of a store, the computer having a store information storage unit that stores information about the store, and used by a user
  • a step of notifying part or all of the received vacant seat status information request and receiving information indicating the vacant seat status of the store from the store terminal, and notifying part or all of the information to the user terminal
  • a vacant seat status information providing method in a computer that executes a vacant seat status providing system that provides a vacant seat status of a store, the computer having a store information storage unit that stores information about the store, and used by a user
  • a step of receiving a request for availability information from a user terminal a step of specifying a store corresponding to a search condition in the received
  • a vacant seat information providing method in a computer that executes a vacant seat status providing system that provides a vacant seat status of a store, the computer having a store information storage unit that stores information about the store, and used by a user
  • Vacant seat status information providing method comprising: notifying the user terminal of all or part of the information A.
  • the store only needs to register vacancy information when there is a request from the user, so that useless storage capacity is not consumed and useless network traffic does not occur.
  • the store since the store only needs to respond to a request for vacant seat status information as necessary, it can be handled when the store has room, and the burden on the store can be reduced.
  • FIG. 1 It is a figure which shows typically an example of the conceptual diagram of the system configuration
  • FIG. 1 shows a conceptual diagram of an example of the system configuration of the vacant seat status information providing system 1 of the present invention.
  • An example of a hardware configuration of a computer that realizes the vacant seat status information providing system 1 is shown in FIG.
  • the vacant seat status information providing system 1 can transmit / receive information to / from the user terminal 3 used by the user and the store terminal 4 used by the store.
  • the vacant seat status information providing system 1 is realized by a computer such as a server 2.
  • a computer that realizes the vacant seat status information providing system 1 includes an arithmetic device 70 such as a CPU that executes arithmetic processing of a program, a storage device 71 such as a RAM or a hard disk that stores information, a display device 72 such as a display, and a keyboard. And an input device 73 such as a pointing device (mouse, numeric keypad, etc.), and a communication device 74 that transmits and receives processing results of the arithmetic device 70 and information stored in the storage device 71 via a network such as the Internet or a LAN. Yes.
  • Each function (each unit) realized on the computer is executed when a unit (program, module, etc.) for executing the process is read into the arithmetic unit 70.
  • each function reads the corresponding information from the storage device 71 and uses the read information in the processing in the arithmetic device 70 as appropriate.
  • FIG. 2 shows a case where the vacant seat status information providing system 1 is realized by a single server 2, but the functions may be distributed in a plurality of computers.
  • the means in the present invention are only logically distinguished from each other in function, and may be physically or virtually the same area.
  • the user terminal 3 is a computer used by the user, and is preferably a portable communication terminal such as a mobile phone including a smartphone, a PHS, or a tablet computer.
  • the user terminal 3 is preferably provided with a GPS function.
  • the user operates the user terminal 3 to request vacant seat status information, obtains vacant seat status information from the store, and contacts the store with a call or the like. In order to execute these functions, a predetermined application program is activated.
  • the store terminal 4 is a computer used by the store, and is preferably a portable communication terminal such as a mobile phone including a smartphone, a PHS, and a tablet computer, but is not limited thereto.
  • the store terminal 4 accepts an input of availability information indicating whether or not it can respond to a request for availability information from the user terminal 3 (a request indicating whether there are empty seats for the number of users specified by the user).
  • a predetermined application program is activated so that a notification that there is a request for availability information from the server 2 in the availability information providing system 1 of the present invention can be received.
  • the vacant seat status information providing system 1 includes a store information storage unit 20, a vacant seat status information request reception processing unit 21, a range specifying processing unit 22, a store specifying processing unit 23, a vacant seat status information notification processing unit 24, and a vacant seat status information answer processing unit 25. And have.
  • the store information storage unit 20 stores information regarding stores that use the vacant seat status information providing system 1. For example, store identification information such as a store name and store ID, an address, a telephone number, information indicating a location in map information (for example, latitude and longitude information), a URL of the store website, a restaurant genre, and the like are stored.
  • FIG. 4 schematically shows an example of the store information storage unit 20.
  • the vacant seat status information request reception processing unit 21 obtains, from the user terminal 3, a user ID for identifying the user, position information of the user terminal 3, information indicating how many minutes later it is desired to know the vacant seat status, and information on the number of people. Accepts a request for vacant seat status information. At this time, if the user wants to be notified of the business type of the store, for example, the genre of the restaurant (Japanese, Italian, French, Chinese, etc.), the location, and the time when the notification is desired (the effective time of the notification) In addition to search conditions such as information to be displayed, a request to a store may be accepted. Note that the vacant seat status information request reception processing unit 21 may store identification information in association with the request so that the vacant seat status information request can be identified.
  • the range specification processing unit 22 receives the position information of the user terminal 3 and the information indicating how many minutes later the vacant seat status is to be received by the vacant seat state information request reception processing unit 21, Identify the range that can be moved by time. For example, when the user wants to know the vacant seat situation after 10 minutes, the distance that can be moved in 10 minutes is specified centering on the position information.
  • a predetermined moving means for example, walking is set at 4 km / h, 4 km ⁇ 10 / 60 ⁇ 667 m / h is specified as the movable distance. That is, a range with a radius of 667 m is specified centering on the position information of the user terminal 3.
  • the position information of the user terminal 3 is used.
  • the range may be specified centering on the place.
  • the information indicating the range may not be calculated from the time as described above, but may be input as a search condition such as how many minutes or how many meters.
  • the store specification processing unit 23 specifies a store located within the range specified by the range specification processing unit 22 based on the location information of the store stored in the store information storage unit 20.
  • a search condition such as the business condition of the store desired by the user is received by the vacant seat status request reception processing unit 21, the store matches the search condition and is located within the range. Specify the store to be.
  • the vacant seat status information notification processing unit 24 notifies the store terminal 4 of the store specified by the store specifying processing unit 23 that there is a request for the vacant seat status information received from the user terminal 3. For example, information indicating how many minutes later the seat availability is desired, information on the number of people, store business conditions (such as the genre of food), information indicating the effective time of notifications, requests to the store, identification information of the seat availability information request Is notified to the store terminal 4.
  • the identification information of the vacant seat status information request is information for identifying which user's request is requested, but may be displayed on the store terminal 4.
  • the identification information of the vacant seat status information request may accept input from the user, but it is preferable to automatically give it.
  • the user does not have to give out personal information such as a name, and the store side can specify which proposal the user has made, so there is no confusion.
  • a proposal from the store side may be made to the user, and some service such as a full beer service may be given as the proposal. Since this can vary depending on the user, it is necessary to specify the user also on the store side. Therefore, by providing identification information as described above, it is possible to prevent mistakes in the user or service.
  • the vacant seat status information answer processing unit 25 receives vacant seat status information from the store in response to the notification of the vacant seat status information request notified by the vacant seat status information notification processing unit 24, and sends it to the user terminal 3. .
  • the vacant seat status information may include store identification information, message information from the store, and vacancy status information request identification information indicating which vacant seat status information request is the answer.
  • a user who is looking for a restaurant requests a seat availability information by performing a predetermined operation on the user terminal 3 (S100). That is, by performing a predetermined operation on the user terminal 3, a screen as shown in FIG. 5 is displayed, information indicating how many minutes later it is desired to know the seat availability, information on the number of people, information on the genre of the desired dish Then, by inputting a search condition such as information indicating the valid time of notification and selecting “Send”, the GPS function of the user terminal 3 is activated, and its position information is acquired.
  • Other search conditions may include the desired restaurant location, non-smoking / smoking distinction, and price range. For example, in the case of FIG. 5, the search conditions are “vacant seat status after 10 minutes”, “6 people”, “Japanese food”, and “20:10”. Moreover, you may input the information of the request to a store.
  • search condition may be input after the GPS function is activated first to acquire the position information.
  • the acquired location information, user identification information, and search conditions are sent from the user terminal 3 to the server 2 as a vacancy status information request.
  • the vacancy status information request reception processing unit 21 of the server 2 receives the vacancy status information request sent from the user terminal 3. (S110). At this time, identification information for identifying the vacancy information request may be added.
  • the range identification processing unit 22 focuses on the location information of the user terminal 3 based on the location information of the user terminal 3 and information indicating how many minutes later the vacant seat status is to be known.
  • the movable distance in the time information is specified (S120). For example, assume that the movable distance is specified as 667 m.
  • the store specifying processing unit 23 specifies a restaurant within the range of the moveable distance with the position information of the user terminal 3 as the center (S130). At this time, it is preferable to search for restaurants based on the search condition in the vacancy information request received from the user terminal 3 in S110. That is, the restaurant is a restaurant within a range of 667 m centering on the position information of the user terminal 3, and the restaurant whose genre is Japanese is specified. It is assumed that the store information storage unit 20 is FIG. 6 and the identified restaurants are “A store” and “C store”.
  • the vacant seat status information notification processing unit 24 notifies part or all of the vacant seat status information request received from the user terminal 3 to the restaurant terminal 4 of the restaurant specified in S130 (S140). For example, information indicating how many minutes later the seat availability is to be known (“after 10 minutes”), information on the number of people (“6 people”), information on the genre of cooking (“Japanese food”), information on the effective time of notification ( “20:10”), the store terminal 4 is notified of the request to the store and the identification information of the vacant seat status information request.
  • the store terminal 4 of the restaurant accepts the notification sent in S140 (S150) and displays the notification on the store terminal 4 (S160).
  • S140 the notification sent in S140
  • S160 displays the notification on the store terminal 4
  • FIG. 6 An example of the screen displayed on the store terminal 4 at this time is shown in FIG.
  • the restaurant can identify the user by displaying the identification information of the vacancy information request on the screen.
  • the vacant seat status information response processing unit 25 When the vacant seat status information response processing unit 25 receives the vacant seat status information from the store terminal 4 (S180), the vacant seat status information answer processing unit 25, based on the identification information of the vacant seat status information request in the vacant seat status information, The vacant seat status information request corresponding to is specified, and the vacant seat status information is sent to the user terminal 3 of the user who sent the vacant seat status information request (S190).
  • the user terminal 3 receives the seat availability information of each restaurant sent from the server 2 (S200) and confirms it by displaying it on the user terminal 3.
  • An example of the screen at this time is shown in FIG. This screen is preferably updated anew each time the user terminal 3 receives the notification of vacant seat status information in S200. Note that the user may be able to set the update notification to be switched off. By setting the notification to OFF, it can be set not to receive subsequent notifications.
  • the map information displaying the location of the store that received the notification is displayed centering on the position where the user is currently located.
  • the This is because the location information of the restaurant that received the notification in the vacant seat status information response processing unit 25 is extracted from the store information storage unit 20, and the location centered on the current location of the user (location information acquired in S110).
  • the map information displaying the location information of each store is displayed.
  • information on the current position of the user may be newly acquired and the position information may be used as the center.
  • a browsing request for the website of the restaurant is sent from the user terminal 3 to a predetermined server 2, for example, the web server 2 that provides restaurant information, and the website of the restaurant is displayed on the user terminal 3.
  • a predetermined server 2 for example, the web server 2 that provides restaurant information
  • the website of the restaurant is displayed on the user terminal 3.
  • An example of the displayed restaurant website is shown in FIG.
  • the user terminal 3 can make a call directly to the restaurant. As a result, communication can be directly performed between the user and the restaurant, and information can be confirmed. And if a user is good at the restaurant, he can make a reservation as it is.
  • the following configuration can be adopted.
  • the range specified by the range specifying processing unit 22 may be changed based on the position information. For example, if the location information is latitude / longitude information indicating Shinjuku 3-chome, Shinjuku-ku, specify Shinjuku 3-chome as a range, and the location information is latitude / longitude information indicating Nakano 4-chome, Nakano-ku Alternatively, the range from Nakano 1-chome to Nakano 6-chome may be set as the range specified by the range specification processing unit 22. With such a configuration, for example, the area specified by the range specifying processor 22 is narrowed for areas with many restaurants, and the area specified by the area specifying processor 22 is widened for areas with few restaurants. It becomes possible to judge.
  • the association between the position information and the range to be specified may be stored in the range specification processing unit 22. Further, the user may be able to set the association between the position information and the specified range.
  • location information as a search condition may be obtained by other methods, for example, by receiving input of information such as a place name, an address, and the nearest station from the user.
  • the range specifying processing unit 22 specifies a range centered on the position information.
  • the range is not specified (the processing in the range specifying processing unit 22 is not performed) and is associated with the position information. It is also possible to specify the store that is present. For example, if the desired location of the store is Ginza, input may be accepted using “Ginza” as a search condition, and the store associated with Ginza may be specified.
  • the store terminal 4 it is preferable to start an application program for receiving notification that there is a request for vacant seat status information from the server 2 during business hours, but the application program is started if necessary. You do not have to leave it. For example, when the restaurant is busy, it may not be activated. It is because it is not necessary to receive notification by not starting.
  • the vacant seat status information notification processing unit 24 of the server 2 is notified. May be temporarily stored, and a notification may be sent when the notification is ready, such as when an application program of the store terminal 4 is activated.
  • the notification in this case is different from the normal vacancy status information request notification, and only indicates that there was a notification. For example, the store may not be able to input the number of people or the send button will not be displayed. It is preferable that a reply from the terminal 4 cannot be made.
  • the notification may be discarded as it is rather than temporarily stored.
  • the store only needs to register vacancy information when there is a request from the user, so that useless storage capacity is not consumed and useless network traffic does not occur.
  • the vacant seat status information may be registered as necessary for the store, the burden is reduced.
  • Vacancy status information provision system 2 Server 3: User terminal 4: Store terminal 20: Store information storage unit 21: Vacancy status information request reception processing unit 22: Range specification processing unit 23: Store specification processing unit 24: Vacancy status information Notification processing unit 25: vacant seat status information answer processing unit 70: computing device 71: storage device 72: display device 73: input device 74: communication device

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Abstract

La présente invention a pour but de fournir des informations de disponibilité de siège qui fournissent un système pour fournir des informations sur la disponibilité de sièges dans un magasin en réponse à une requête provenant d'un utilisateur. Le système de fourniture d'informations de disponibilité de siège comprend : une unité de stockage d'informations de magasin pour stocker des informations concernant des magasins ; une unité de traitement de réception de requête d'informations de disponibilité de siège pour recevoir une requête demandant des informations de disponibilité de siège comprenant des informations d'emplacement et des informations de temps à partir d'un terminal utilisateur utilisé par un utilisateur ; une unité de traitement de spécification de plage pour spécifier une plage par utilisation des informations d'emplacement et des informations de temps dans la requête reçue demandant des informations de disponibilité de siège ; une unité de traitement de spécification de magasin pour spécifier un magasin dans la plage déterminée ; une unité de traitement de notification d'informations de disponibilité de siège pour notifier à un terminal de magasin utilisé par le magasin spécifié certaines ou l'ensemble des requêtes reçues demandant des informations de disponibilité de siège ; et une unité de traitement de réponse d'informations de disponibilité de siège pour recevoir, à partir du terminal de magasin, des informations indiquant la disponibilité de sièges dans le magasin et notifier au terminal utilisateur certaines ou l'ensemble des informations reçues.
PCT/JP2013/076651 2012-10-23 2013-10-01 Système de fourniture d'informations de disponibilité de siège WO2014065085A1 (fr)

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JP2012233847A JP5782002B2 (ja) 2012-10-23 2012-10-23 空席状況情報提供システム
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