WO2009075664A1 - Commutation automatique de modes de numérotation dans un dispositif de télécommunications - Google Patents

Commutation automatique de modes de numérotation dans un dispositif de télécommunications Download PDF

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Publication number
WO2009075664A1
WO2009075664A1 PCT/US2007/025511 US2007025511W WO2009075664A1 WO 2009075664 A1 WO2009075664 A1 WO 2009075664A1 US 2007025511 W US2007025511 W US 2007025511W WO 2009075664 A1 WO2009075664 A1 WO 2009075664A1
Authority
WO
WIPO (PCT)
Prior art keywords
dialing mode
call
telecommunications device
dialing
switching
Prior art date
Application number
PCT/US2007/025511
Other languages
English (en)
Inventor
Mark Gilmore Mears
Original Assignee
Thomson Licensing
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Thomson Licensing filed Critical Thomson Licensing
Priority to PCT/US2007/025511 priority Critical patent/WO2009075664A1/fr
Publication of WO2009075664A1 publication Critical patent/WO2009075664A1/fr

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/26—Devices for calling a subscriber
    • H04M1/30—Devices which can set up and transmit only one digit at a time
    • H04M1/50—Devices which can set up and transmit only one digit at a time by generating or selecting currents of predetermined frequencies or combinations of frequencies
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/26—Devices for calling a subscriber
    • H04M1/30—Devices which can set up and transmit only one digit at a time
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/26—Devices for calling a subscriber
    • H04M1/30—Devices which can set up and transmit only one digit at a time
    • H04M1/31—Devices which can set up and transmit only one digit at a time by interrupting current to generate trains of pulses; by periodically opening and closing contacts to generate trains of pulses
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/14—Delay circuits; Timers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/02—Calling substations, e.g. by ringing

Definitions

  • TECHNICAL FIELD The subject matter relates generally to telecommunications, and more particularly to systems and methods for automatically switching dialing mode signals of telecommunication devices.
  • Pulse dialed telecommunications predate modern tone dialing (i.e., dual-tone multi-frequency (DTMF) dialing).
  • DTMF dual-tone multi-frequency
  • many pulse dialing communication systems are still in existence today. This causes problems for users that try to use their pulse dialed telephones with modern call answering and/or information systems that are based on DTMF dialing.
  • the proliferation of automated answering systems is one reason that most telephones are manufactured with the capability to be switched between pulse dialing and tone dialing. A user can dial out using pulse dialing and then manually switch to tone dialing to use automated information systems and the like.
  • Some phones have a slide switch for switching between dialing types and others require a user to press a dialing button or combinations of buttons or some other means to manually command a dialing mode change.
  • many users are not familiar with how to switch between dialing mode types and are often unknowledgeable about how and when they should switch their telephones. Even if a user possesses this knowledge, it is usually very inconvenient for the user to stop and switch the telephone each time they need to use an alternative dialing mode type.
  • Automatic switching between dialing modes is accomplished based on triggering events associated with telecommunication device calls.
  • the triggering events can include, but are not limited to, initiation of a call, manual switching events, and/or completion of a call and the like.
  • the automatic switching can be completed when the trigger event occurs and/or after a time delay.
  • the automatic switching is compatible with manually commanded switching as well. This allows a user to have both automatic switching while retaining manual switching capability for such activities as, for example, 3-way calling and other off -hook calling options and the like.
  • the automatic switching relieves the user of the requirement of learning how to change the dialing modes of their phone. This dramatically increases the convenience of, for example, using pulse dialing systems with more modern DTMF based systems.
  • FIG. 1 is a block diagram of an automatic dialing mode switching system in accordance with an aspect of an embodiment.
  • FIG. 2 is another block diagram of an automatic dialing mode switching system in accordance with an aspect of an embodiment.
  • FIG. 3 is an example of automatic dialing mode switching in accordance with an aspect of an embodiment.
  • FIG. 4 is a flow diagram of a method of automatically switching dialing modes in accordance with an aspect of an embodiment.
  • FIG. 5 is another flow diagram of a method of automatically switching dialing modes in accordance with an aspect of an embodiment.
  • FIG. 6 is yet another flow diagram of a method of automatically switching dialing modes in accordance with an aspect of an embodiment.
  • a component can be, but is not limited to being, a process running on a processor, a processor, an object, an executable, and/or a microchip and the like.
  • an application running on a processor and the processor can be a component.
  • One or more components can reside within a process and a component can be localized on one system and/or distributed between two or more systems. Functions of the various components shown in the figures can be provided through the use of dedicated hardware as well as hardware capable of executing software in association with appropriate software.
  • processors When provided by a processor, the functions can be provided by a single dedicated processor, by a single shared processor, or by a plurality of individual processors, some of which can be shared.
  • explicit use of the term "processor” or “controller” should not be construed to refer exclusively to hardware capable of executing software, and can implicitly include, without limitation, digital signal processor ("DSP") hardware, read-only memory (“ROM”) for storing software, random access memory (“RAM”), and non-volatile storage.
  • DSP digital signal processor
  • ROM read-only memory
  • RAM random access memory
  • non-volatile storage non-volatile storage.
  • all statements herein reciting instances and embodiments of the invention are intended to encompass both structural and functional equivalents. Additionally, it is intended that such equivalents include both currently known equivalents as well as equivalents developed in the future (i.e., any elements developed that perform the same function, regardless of structure).
  • an automatic switching delay time can be user configurable (e.g., 5 sec, 10 sec, 20 sec, etc.). Switching dialing modes can be necessary in order to use automated systems like banking access, 1-800 help lines, and/or voice mail systems and the like.
  • FIG. 1 shows a block diagram of an automatic dialing mode switching system 100 that utilizes an automatic switcher 102 to control dialing modes of a telecommunications device 104.
  • FIG.l depicts the automatic switcher 102 external to the telecommunications device 104
  • the automatic dialing mode switching system 100 can also be implemented with the automatic switcher 102 internal to the telecommunications device 104.
  • Other instances can include partial external components and partial internal components as well.
  • Dialing modes typically include pulse and/or DTMF.
  • instances disclosed herein can be implemented with other dialing modes as well since the mechanisms are not dialing mode dependent. Examples utilized herein use pulse and DTMF modes to simplify discussions but are not meant to limit mechanisms to these dialing modes only.
  • the automatic switcher 102 can be utilized in new telecommunication devices and/or retrofitted to legacy telecommunications devices as well (given that those devices can have their software and/or firmware upgraded).
  • the automatic switcher 102 interacts with the telecommunications device 104 to obtain call status information such as, for example, triggering events, manual mode change commands and/or dialing mode and the like.
  • Triggering events can include, but are not limited to, on-hook status, off-hook status, call digits entered, and/or count/number of call number digits entered and the like.
  • Time delays based on the triggering events can be tracked either via the automatic switcher 102 and/or via the telecommunications device 104.
  • the call status could also include time delays associated with various triggering events and/or other call status information.
  • the number of call number digits dialed can be tracked via the telecommunications device 104 and/or via the automatic switcher 102.
  • the call status information can include individual digits dialed and/or a count of the digits dialed and the like.
  • the telecommunications device 104 can have the capability to execute dialing mode changes manually. This can include certain key presses and/or combinations of key presses on a dialing keypad and/or a specialized switch and the like.
  • the manual command information can also be included in the call status information obtained from the telecommunications device 104 by the automatic switcher 102.
  • the automatic switcher 102 utilizes information such as, for example, the call status information to determine when criteria are met and then to automatically command the telecommunications device 104 to change dialing modes such as, for example, via a dialing mode command.
  • the dialing mode change is typically executed to allow a user of the telecommunications device 104 to interact with various types of communication networks. For example, if the telecommunications device 104 utilizes pulse dialing to initiate phone calls, the automatic switcher 102 can automatically change the dialing mode to DTMF to allow the user to interact with automated phone answering systems that require tones to navigate its menus.
  • dialing mode change is accomplished automatically, the user is not burdened with having to know how to properly operate the telecommunications device 104 to manually change dialing modes. Frequently, users are not even aware that different dialing modes exist and may not even know that a manual change to the dialing modes is required. Instances disclosed herein, thus, have the advantage of taking the user of the telecommunications device 104 out of the loop in determining when and how dialing modes are changed.
  • an automatic dialing mode switching system 200 employs an automatic switcher 202 that interacts with a telecommunications device 204 to allow proper communications through a communications network 206.
  • the automatic switcher 202 interacts with the telecommunications device 204 in a similar manner as described above. Call status information is obtained from by the automatic switcher 202 from the telecommunications device 204. This information is then leveraged to determine when the automatic switcher 202 can automatically initiate a dialing mode change.
  • the automatic switcher 202 can also utilize an optional manual dialing mode command input 208.
  • the optional manual dialing mode command 208 can interface directly with the automatic switcher 202 and/or with the telecommunications device 204.
  • the optional manual dialing mode command input 208 interfaces with the telecommunications device 204, its interactions can be included in the call status information exchanged with the automatic switcher 208 and the telecommunications device 204.
  • the automatic switcher 202 can initiate automatic switching based on the input 208. This allows the automatic switcher to operate during a call. For example, should a user of the telecommunications device 204 desire to place a 3- way call during a call, they can command a pulse dialing mode, dial an additional call number, and then the automatic switcher 202 can automatically switch the dialing mode back to DTMF.
  • the automatic switcher 202 can also accept optional user preferences
  • the optional user preferences 210 can be utilized by the automatic switcher 202 to facilitate in determining when to automatically switch, on what basis to automatically switch, and/or to what dialing mode to automatically switch to.
  • the optional user preferences 210 can include, but are not limited to, types of triggering events to use (e.g., number of call digits dialed before triggering automatic switching, whether on-hook and/or off -hook status initiates automatic switching, what dialing mode to change to, etc.), whether to accept manual dialing mode change commands, and/or what time delay values to use with various triggering events, etc.
  • types of triggering events to use e.g., number of call digits dialed before triggering automatic switching, whether on-hook and/or off -hook status initiates automatic switching, what dialing mode to change to, etc.
  • whether to accept manual dialing mode change commands e.g., number of call digits dialed before triggering automatic switching, whether on-hook and/or off -hook status initiates automatic switching, what dial
  • the example 300 is for illustrative purposes only and is not meant to limit instances disclosed herein in any manner.
  • automatic switching from pulse dialing to tone dialing DTMF
  • DTMF tone dialing
  • other dialing modes can employ the same techniques.
  • a time delay of 20 seconds is utilized for example purposes only and can be any value (including, but not limited to, a value of zero).
  • the triggering event occurs when a user takes a telecommunications device off-hook (e.g., picks up the receiver, turns on a headset, etc.) 302.
  • the example system determines the dialing mode 304.
  • the system does not change the dialing mode.
  • the system can execute an optional time delay (in this example, 20 seconds is used for illustrative purposes) based on the triggering event (in this example, when a phone is lifted off of the hook) 306. If the time delay is met, the system can automatically set the telecommunications device to the desired dialing mode (in this example, set the phone to tone/DTMF dialing mode) 308. The system can then optionally check to see if another triggering event has occurred (in this example, whether the phone is put back on the hook) 310.
  • an optional time delay in this example, 20 seconds is used for illustrative purposes
  • the system can automatically set the telecommunications device to the desired dialing mode (in this example, set the phone to tone/DTMF dialing mode) 308.
  • the system can then optionally check to see if another triggering event has occurred (in this example, whether the phone is put back on the hook) 310.
  • the system can reset and/or change the dialing mode again (in this example, the dialing mode is set back to pulse dialing to allow a user to immediately dial out if the phone is used again) 312, ending the sequence 314.
  • the system can be implemented so the telecommunication device switches to tone dialing automatically after a certain amount of time after the last pulse call number "digit" is dialed.
  • Other instances can use various combinations of triggering events and/or time delays as well.
  • Pulse and DTMF dialing modes are utilized for illustrative purposes only to simplify the descriptions of methods herein. However, the methods are not limited to only automatically switching pulse and DTMF dialing modes and/or use only with pulse and/or DTMF telecommunication devices.
  • FIG. 4 a flow diagram of a method 400 of automatically switching dialing modes in accordance with an aspect of an embodiment is shown.
  • the method starts 402 by detecting when a triggering event associated with a call occurs in a telecommunications device 404.
  • the triggering event can include, but is not limited to, initiation of a call, manual switching events, and/or completion of a call and the like (see, examples herein).
  • the telecommunications device is then automatically switched to a different dialing mode based on the triggering event 406, ending the flow 408.
  • Dialing modes can include, but are not limited to, pulse dialing modes and/or DTMF dialing modes and the like.
  • the telecommunications device can include, but is not limited to, telephone, headset, and/or other telecommunication device that can operate with multiple types of dialing modes and the like.
  • FIG. 5 another flow diagram of a method 500 of automatically switching dialing modes in accordance with an aspect of an embodiment is depicted.
  • the method 500 starts 502 by determining that a telecommunications device associated triggering event has occurred 504.
  • a telecommunications device is then automatically switched to a different mode when a number of call number digits are entered into the device and/or based on a time delay after a call is initiated and/or after a number of call number digits are entered 506, ending the flow 508.
  • the automatic switching can be accomplished using a time delay after a triggering event occurs.
  • the amount of time delay can be from 0 to infinity and can be programmed into a telecommunications device and/or entered by a user of the telecommunications device, etc.
  • Different triggering events can also have different amounts of time delay associated with each event (or no time delay). For example, if a number of call number digits is set to 10, the time delay can be set to a shorter value than when a number of call number digits is set to 7. The longer time delay after the value of 7 can account for occasional long distance calls by a user without requiring additional settings changes. This allows a user to call locally and/or long distance with automatic switching based on the same triggering event. [0024] Turning to FIG.
  • FIG. 6 yet another flow diagram of a method 600 of automatically switching dialing modes in accordance with an aspect of an embodiment is illustrated.
  • the method 600 starts 602 by detecting a manual mode command and/or a mode change 604.
  • Telecommunication devices often include a manual means for a user to command a change in dialing modes. This could be accomplished by pressing dialing keys and/or via a mechanical switch incorporated for dialing mode changes. Both of these types of manual mode change require a user to know their function and/or when to use them to assist in their dialing, increasing complexity of use. It is then determined if a telecommunications device associated triggering event has occurred 606.
  • the triggering event can be the detection of the mode change command and/or the mode change itself (e.g., the actual change command might not be available, but the actual change of the mode might be available, especially in legacy telecommunications devices, etc.).
  • the triggering event can be, but is not limited to, a number of call number digits entered into the telecommunications device after a manual mode change occurs, etc.
  • the telecommunications device is then automatically switched to a different dialing mode 608, ending the flow 610.
  • a time delay is incorporated such that, for example, a time delay period must expire after an occurrence of a triggering event before the automatic dialing mode switching occurs, etc.
  • a data packet, transmitted between two or more devices, that facilitates telecommunications is comprised of, at least in part, information relating to automatically switching between pulse based telecommunications signals and dual-tone multi-frequency (DTMF) based telecommunication signals based on call associated triggering events.
  • DTMF dual-tone multi-frequency

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephone Function (AREA)

Abstract

L'invention porte sur une commutation automatique entre modes de numérotation de télécommunication sur la base d'évènements déclencheurs associés à des appels de télécommunication. Un aiguilleur automatique (102, 202) peut faire l'interface avec un dispositif de télécommunications (104, 204) pour commuter entre des modes à impulsion et DTMF sans nécessiter d'interaction de l'utilisateur (400, 500). La commutation peut se produire au lancement d'un appel et/ou durant l'appel. Les évènements déclencheurs peuvent inclure le lancement d'un appel, des évènements de commutation manuelle et/ou l'achèvement d'un appel et similaires. La commutation automatique peut être achevée lorsque l'évènement déclencheur se produit, après numérotation d'un numéro d'appel et/ou après un retard (506). La commutation automatique est également compatible avec une commutation à commande manuelle (600).
PCT/US2007/025511 2007-12-13 2007-12-13 Commutation automatique de modes de numérotation dans un dispositif de télécommunications WO2009075664A1 (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
PCT/US2007/025511 WO2009075664A1 (fr) 2007-12-13 2007-12-13 Commutation automatique de modes de numérotation dans un dispositif de télécommunications

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
PCT/US2007/025511 WO2009075664A1 (fr) 2007-12-13 2007-12-13 Commutation automatique de modes de numérotation dans un dispositif de télécommunications

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WO2009075664A1 true WO2009075664A1 (fr) 2009-06-18

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Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN109561194A (zh) * 2018-12-27 2019-04-02 深圳市新国都支付技术有限公司 一种pos机拨号方法和装置

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4233475A (en) * 1978-03-08 1980-11-11 Roche Bernard G Telephone station with automatic switch-over between pulse code dialling and multifrequency code dialling
US5369697A (en) * 1993-04-30 1994-11-29 Boston Technology, Inc. Method and apparatus for automatically switching between pulse code and DTMF signals generated by a telephone
WO1997021297A1 (fr) * 1994-10-05 1997-06-12 Teleliaison Inc. Procede et systeme de telecommunication permettant a un utilisateur d'acceder a un traitement d'appel automatise a partir d'une unite centrale fonctionnant sur un mode d'impulsion cadran

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4233475A (en) * 1978-03-08 1980-11-11 Roche Bernard G Telephone station with automatic switch-over between pulse code dialling and multifrequency code dialling
US5369697A (en) * 1993-04-30 1994-11-29 Boston Technology, Inc. Method and apparatus for automatically switching between pulse code and DTMF signals generated by a telephone
WO1997021297A1 (fr) * 1994-10-05 1997-06-12 Teleliaison Inc. Procede et systeme de telecommunication permettant a un utilisateur d'acceder a un traitement d'appel automatise a partir d'une unite centrale fonctionnant sur un mode d'impulsion cadran

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN109561194A (zh) * 2018-12-27 2019-04-02 深圳市新国都支付技术有限公司 一种pos机拨号方法和装置
CN109561194B (zh) * 2018-12-27 2021-08-06 深圳市新国都支付技术有限公司 一种pos机拨号方法和装置

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