WO2008056547A1 - Système de prise en charge d'évaluations d'enchères - Google Patents

Système de prise en charge d'évaluations d'enchères Download PDF

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Publication number
WO2008056547A1
WO2008056547A1 PCT/JP2007/070887 JP2007070887W WO2008056547A1 WO 2008056547 A1 WO2008056547 A1 WO 2008056547A1 JP 2007070887 W JP2007070887 W JP 2007070887W WO 2008056547 A1 WO2008056547 A1 WO 2008056547A1
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WO
WIPO (PCT)
Prior art keywords
evaluation
user
auction
page
support system
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Application number
PCT/JP2007/070887
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English (en)
Japanese (ja)
Inventor
Hiroko Nozawa
Akane Morimatsu
Shigetaka Kurita
Original Assignee
Rakuten, Inc.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Rakuten, Inc. filed Critical Rakuten, Inc.
Publication of WO2008056547A1 publication Critical patent/WO2008056547A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/08—Auctions

Definitions

  • the present invention relates to an evaluation support system that supports an exhibitor and a successful bidder to mutually evaluate a transaction in an online auction.
  • Non-Patent Documents 1 and 2 Conventionally, in an auction system performed on the Internet, an evaluation support system is used to assist a user who is an exhibitor and a user who is a successful bidder evaluate each other after the end of a transaction (for example, Non-Patent Documents 1 and 2).
  • the auction is evaluated as follows, for example. First, when the auction ends, the exhibitor and the successful bidder each access a server of the terminal power oak system system such as a personal computer or a mobile phone, and enter a web page (evaluation page). ) Etc., input the evaluation to the other party. For example, the evaluation is selected and input from the options such as “good”, “normal”, and “bad” prepared in advance. The entered evaluation is sent to the server and registered in the database.
  • the registered evaluation is made public by displaying it on the web page of the auction system. As a result, the evaluation of a certain user so far can be seen by the other party of the transaction and other users.
  • a user is a user who is an exhibitor of a product he / she wants to bid, a user who is bidding on a product he / she has submitted, or a user who is a successful bidder. It is possible to confirm what kind of transactions have been conducted by this time. This increases the sense of security for the transaction. It also contributes to improving the quality of the auction as a result of each user trying to make a good deal so that the other party can get a “good” evaluation.
  • Fig. 1 (b) user B waits until user A gives a rating.
  • User A gives user B a rating of "bad”, Even if the auction bow I is! / And user A thinks “good! /,”! /, Even if he retaliates with “bad! /,” It is.
  • Non-Patent Document 1 "Rakuten Flea Market” http: ⁇ ibrima.rakuten.co.jp/
  • Non-Patent Document 2 “Yahoo! Talented Cake” http://auctions.yahoo.co.jp/jp/
  • An object of the present invention is to provide an auction evaluation support system with high evaluation fairness and to solve the above-mentioned problems.
  • the present invention provides an auction evaluation support on a server that supports an evaluation performed on a partner with a user who is an exhibitor and a user who is a successful bidder in an auction transaction.
  • the server stores at least a user storage means storing the user ID and an email address, and stores the evaluation from the user for each transaction! /
  • the transaction of the evaluation information storage means and the auction is completed, it is possible to access the evaluation page from the seller and the successful bidder, and a standard evaluation addressed to the mail address of the seller and the successful bidder.
  • An auction evaluation comprising: an evaluation disclosure means for disabling access to the evaluation page; and an evaluation display means for reading out the evaluation to be disclosed from the evaluation information storage means and displaying it on a web page. It is a support system.
  • the evaluation information storage means further stores, as an evaluation deadline, a time when a predetermined period from the evaluation request expires, and the evaluation disclosure means further performs an evaluation when the evaluation deadline has arrived. It is also possible to make it publicly available and to disable access to the evaluation page from both users! /.
  • the evaluation page further includes an option evaluation field in which the user inputs points that the other party is superior.
  • evaluation number information storage means for storing the evaluation number that each user has received so far, and the evaluation display means displays the evaluation number on the web page as a special feature. Good.
  • an evaluation icon image storage means for storing an image file of different evaluation icons according to the evaluation number
  • the evaluation display means further includes the evaluation icon corresponding to the evaluation number. May also be displayed.
  • the user storage means further stores a user classification
  • the evaluation icon of the evaluation icon image storage means further differs depending on the user classification
  • the evaluation display means may display the evaluation icon corresponding to the user category.
  • the evaluation page may further include an evaluation comment field in which the user writes an evaluation comment to the other party and / or selects a standard sentence of the evaluation comment.
  • the evaluation requesting unit further includes the evaluation request At a predetermined time before the deadline, the user is still performing an evaluation, and in this case, sending a mail message indicating that the evaluation should be performed to the user's terminal is a special feature. ,.
  • the present invention provides an auction evaluation support method on a server for supporting an evaluation performed by a user who is an exhibitor and a successful bidder in an auction transaction with respect to each other.
  • the evaluation page after access is received from, the contents of the evaluation page are stored in the evaluation information storage means as the evaluation.
  • An auction evaluation support method comprising: an evaluation release step for disabling and an evaluation display step for reading out the evaluation to be released from the evaluation information storage means and displaying it on a web page.
  • a program for causing a computer to function each means of the auction evaluation support system according to any one of the above is also the present invention.
  • the evaluation is not disclosed until the evaluation from both the user who is the exhibitor and the user who is the successful bidder is registered.
  • the evaluation cannot be changed after it is made public. Therefore, retaliation is bad for the other party You ca n’t wait until there ’s a rating from the other party. For this reason, honest and fair evaluation of transactions is conducted. In addition, troubles between users due to retaliation can be prevented.
  • the evaluation is made public when the predetermined evaluation deadline arrives. After the evaluation is published, those who have not entered the evaluation can no longer enter the evaluation, and those who have entered the evaluation cannot change the evaluation. As a result, the entered evaluations can be fully disclosed.
  • option evaluation in the example shown in the present invention, for example, “shipping is fast”, “product is clean”, “packaging is polite”, “expected” 4 items of “I was happy outside (surprise)”.
  • the winning bidder is worthy of the seller! /, And can select one item and give an evaluation.
  • a standard sentence for an evaluation comment is prepared, and the user can input a comment by himself / herself, and can select from a standard sentence, thereby reducing the trouble of inputting a comment.
  • an e-mail or the like that prompts the user who has not input the evaluation yet to input the evaluation is transmitted. This not only improves the input rate of evaluation, but also prevents troubles between users due to forgetting to input the evaluation.
  • FIG. 1 A diagram showing an example of the flow of input and release of evaluation in a conventional auction evaluation support system.
  • FIG. 2 is a diagram showing a flow from the start of an auction in the “auction” system to an evaluation request of the present embodiment.
  • FIG. 4 is a diagram showing a system configuration example of an auction evaluation support system of the present embodiment.
  • FIG. 5 This is a diagram showing the main items in the user database.
  • FIG. 7 This is a diagram showing the main items of the evaluation comment template database.
  • FIG. 8 is a diagram showing the main items of the evaluation information database.
  • FIG. 9 A diagram showing main items of the evaluation comment information database.
  • FIG. 10 is a diagram showing main items in the evaluation number information database.
  • FIG. 11 A diagram showing an example of correspondence between the number of evaluations and evaluation icons for each user category.
  • FIG. 12 is a flowchart showing a procedure of processing performed at the end of the auction.
  • FIG. 13 is a flowchart showing a procedure of processing performed when a user inputs an evaluation.
  • FIG. 14 is a flowchart showing a procedure of processing performed when an evaluation deadline has arrived.
  • FIG. 15 is a diagram showing an example of an evaluation input page.
  • FIG. 16 shows an example of an evaluation comment selection page.
  • FIG. 17 is a diagram showing an example of an evaluation input confirmation page.
  • FIG. 18 is a diagram showing an example of an evaluation input completion page.
  • FIG. 19 is a diagram showing an example of a response input page.
  • FIG. 20 shows an example of a response input confirmation page.
  • FIG. 21 is a diagram showing an example of a response input completion page.
  • Fig. 23 shows an example of an evaluation list (receive) page.
  • FIG. 24 is a diagram showing an example of a comprehensive evaluation (attachment) page.
  • Fig. 25 An example of the evaluation list (attachment) page.
  • FIG. 2 is a diagram showing the flow from the start of the auction in the auction system to the evaluation request of this embodiment.
  • a user who is an exhibitor places a product on an auction company (2-1). O Bids are held during the exhibition period and the item is awarded (2-2). The user who has become the winning bidder deposits the price of the item (successful bid amount) to the seller (2-3), and the seller sends the item in exchange (2-4). Once the item is delivered to the winning bidder, the auction transaction ends.
  • the evaluation request should be made by automatically sending a fixed-form e-mail to a user's personal computer or mobile phone terminal.
  • the evaluation request can be evaluated by displaying it on a dedicated web page accessible only to the user. You may make a request.
  • the request for evaluation is made at the following timing, for example. That is, when the auction price and merchandise are sent and received by the escrow service as in this embodiment, the delivery company power auction company that delivers the merchandise is notified that the merchandise has been delivered to the successful bidder. Therefore, when the winning bidder receives the product, the auction company can automatically send an evaluation request to the seller-successful bidder. This method is an example, and other timing You can also request an evaluation at
  • the user who receives the evaluation request (2-5) logs in to the server's auction evaluation support system from the user's terminal and accesses the evaluation page. Then, input each item in the evaluation page and send it to the server.
  • the evaluation page will be described in detail later.
  • the content of the evaluation page sent to the server is registered in the database as the evaluation from the entered user to the user of the trading partner.
  • the user of the trading partner in addition to the comprehensive evaluation (selection from good “normal” and “bad”) used in the conventional evaluation support system, the user of the trading partner is an excellent user in what way.
  • four option evaluations are provided for a user who is a contributor, for example, “Shipment is fast”, “Product is clean”, “Package is polite”, and “Unexpectedly happy (surprise)”.
  • the winning bidder inputs the above-mentioned overall rating, he / she can select one option rating suitable for the seller and use his / her power.
  • option evaluation shown here is merely an example, and it may be freely determined by the system.
  • a system that can select and attach a plurality of option evaluations may be used, or option evaluations for successful bidders (for example, friendly response, quick contact, quick payment, etc.) may be provided.
  • the number of evaluation items is not limited to four.
  • FIG. 3 is a diagram showing an example of an evaluation input / publication flow in the present embodiment.
  • user A and user B (-is the seller and the other is the winning bidder) are shown.
  • both evaluations are made public.
  • Fig. 3 (a) when one of the users (here, user A) first inputs an evaluation, the evaluation is not yet published, but then when the other (user B) inputs an evaluation, Both assessments will be published simultaneously. Thereafter, access to the evaluation page from the seller 'successful bidder is prohibited. In other words, after the release, the evaluation cannot be changed for both user A and user B.
  • the evaluation is changed after looking at the other party's evaluation as in the past. You can't make changes until you see the other person's evaluation.
  • the period when the period determined in advance from the evaluation request (in this embodiment, for example, 14 days) expires is set as the evaluation deadline.
  • the evaluation deadline arrives, the evaluation is made public.
  • the seller / successful bidder cannot access the evaluation page in the same way as when both sides input the evaluation. That is, after the evaluation is released, user A cannot change the evaluation, and user B cannot input the evaluation.
  • both sides do not enter an evaluation before the evaluation deadline, nothing will be made public, and when the evaluation deadline arrives, neither side can enter the evaluation.
  • FIG. 4 is a diagram showing a system configuration example of the auction evaluation support system of the present embodiment.
  • a server 110 is a server that provides the user with the auction evaluation support system of this embodiment (that is, the server 110 is a server operated by the auction company in FIG. 2).
  • the server 110 stores a database storing information necessary for the auction evaluation support system of the present embodiment and a program for necessary processing.
  • the user terminal 130 is a terminal such as a personal computer or a mobile phone used by the user.
  • the user terminal 130 is connected to the server 110 through the network 120 such as the Internet and uses the auction evaluation support system of this embodiment.
  • the browser 131 is browser software installed on the user terminal 130.
  • the user's database 111a is a database storing user information.
  • FIG. 5 shows the main items of the user database 111a.
  • the items in the user database 11 la shown in the figure are examples of items essential to the auction evaluation support system of the present embodiment, and other items may be provided depending on the system. The same applies to the subsequent databases.
  • “user ID ” is an ID unique to the user.
  • the “password” is a password for the user to log in to the auction system and the auction evaluation support system of this embodiment.
  • the “nickname” is a user's nickname displayed on each web page of the auction system and the auction evaluation support system of this embodiment.
  • a system that displays the above-mentioned user ID instead of the nickname may be used.
  • “Mail address” is the user's mail address.
  • the "user category” is a category of users provided in consideration of various types of users such as individuals and companies participating in the auction as exhibitors. In this embodiment, the user is divided into “shop”, “auction shop”, and “individual”, and the evaluation methods are distinguished.
  • a shop is a user who has a contract with an auction company as a store (for example, a store that also opens a store in the Internet mall), and only sells items. In an auction where the shop is the seller, the seller is not rated and the winning bidder is automatically given a “good” rating.
  • An auction shop is a user who makes a large number (more than the number pre-determined by the system) in an auction regardless of whether it is an individual or a company. Individuals are users other than those listed above. These three categories are examples and can be freely determined by the system. Also, don't set a category for the users!
  • each item in the user's database 11 la is the same as that used in the auction system.
  • evaluation icons that differ in stages according to the number of evaluations (hereinafter referred to as "evaluation icons"). ) Is displayed.
  • FIG. 11 is a diagram showing an example of correspondence between the number of evaluations and evaluation icons for each user category. As described above, since the shop does not receive an evaluation, an evaluation icon is not prepared. Depending on the number of evaluations received so far, a variety of evaluation icons will be prepared for auction shops and individuals.
  • “trust mark” and “exhibitor level” are prepared as the evaluation icons.
  • the “trust mark” is an evaluation icon displayed corresponding to the number of comprehensive evaluations (overall evaluation selected from good, normal, and bad).
  • the difference between the “good” evaluation number and the “bad” evaluation number received so far is defined as the total evaluation number.
  • the number of evaluations is not the total number of people, but the latest evaluation is adopted when one user attaches a plurality of evaluations. This is an example in the present embodiment, and other calculation methods may be used.
  • “Exhibitor level” is an evaluation icon displayed corresponding to the number of evaluations received for each option evaluation.
  • different evaluation icons are prepared for the auction shop and the individual. Also, the correspondence between the range of evaluation numbers and the evaluation icons is different. In other words, the auction shop has more auctions than individuals, so the number of evaluations required to raise the level of the evaluation icon is increased.
  • the evaluation icon image file 112 is a storage area for storing the image file of the evaluation icon.
  • the evaluation icon database 111b is a database that stores file names, display conditions, and the like of evaluation icon images.
  • Figure 6 shows the main items of the rating icon database 11 lb.
  • “Icon user category” has three categories: shop, auction shop, and individual. This is because the evaluation icons differ depending on the user category, as shown in FIG. “Icon type classification” is divided into five categories: comprehensive evaluation and four option evaluations (“goods are clean”, “packaging is polite / surprise”). This is because, as shown in FIG. 11 above, the evaluation icons differ depending on the icon type classification.
  • Evaluation level category is the level shown in FIG. “Evaluation level range FROM” and “Evaluation level range TO” are ranges of evaluation numbers corresponding to the level.
  • the “icon image file name” is the icon image stored in the evaluation icon image file 112. File name.
  • the evaluation comment fixed phrase database 111c is a database that stores a standard sentence of an evaluation comment. In addition to inputting a sentence by himself / herself when inputting a comment, the user can select and input from the fixed sentence stored in the evaluation comment fixed sentence database 11 lc.
  • FIG. 7 is a diagram showing the main items of the evaluation comment template sentence database 11 lc.
  • the “exhibitor category” is the user category of the exhibitor.
  • different fixed phrases are prepared depending on whether the exhibitor is an auction shop or an individual. As mentioned above, if the seller is a shop, the seller cannot be evaluated, and the winning bidder will automatically be given a “Good! /,” Rating. Flower!/,.
  • Evaluation score category is a category of comprehensive assessment (good “normal” bad). In other words, different fixed sentences can be prepared depending on the evaluation.
  • Evaluation comment number is a serial number assigned to an evaluation comment in a certain seller category + evaluation score category.
  • the “evaluation comment” is the text of the standard sentence.
  • the evaluation information database 113a is a database that stores information for each evaluation. That is, for one auction transaction, two pieces of evaluation information, that is, evaluation from the seller to the winning bidder and evaluation from the winning bidder to the seller, are stored. The evaluation information is generated at the end of the auction (at the time of the evaluation request) and is updated when the user inputs the evaluation.
  • FIG. 8 is a diagram showing main items of the evaluation information database 113a.
  • the “order number” is a number unique to the auction transaction.
  • the “evaluator user ID” and the “evaluator user ID” are the user ID of the user who is the evaluator and the user who is the evaluator, respectively. For example, in the case of evaluation information from a successful bidder to an exhibitor, the evaluation target person is the exhibitor and the evaluator is the successful bidder.
  • the “evaluator nickname” and the “evaluator nickname” are the nickname of the user who is the evaluator and the user who is the evaluator.
  • “Seller category” and “Seller user ID” are the user category and user ID of the user who is the seller.
  • Product name is the product name of the auction product.
  • “End of transaction” is the date and time when the auction transaction ends. In this embodiment, for example, the date and time when the auction company received a notification from the delivery company that the product has been delivered to the successful bidder.
  • Evaluation date and time is the date and time when the user can input the evaluation (in this embodiment, 14 days from the evaluation request).
  • Information from the auction 'system is received and set in each item of the order number to the transaction end date / time described above.
  • the evaluation deadline date and time the date and time after a certain period from the evaluation request (14 days in this embodiment) is set.
  • the "latest comprehensive evaluation score category” is the latest comprehensive evaluation (good, normal, or bad) assigned by the evaluator. In this embodiment, the user who has input the evaluation first can change the evaluation until the evaluation is released.
  • “Option evaluation category” is an option evaluation category (shipment is early !, “goods are cleared! /”, “Packing is polite and substituting! /, Misalignment)”.
  • “Evaluation date and time” is the date and time when the evaluator inputs the evaluation (registered in the evaluation information database 113a).
  • Each item of the latest comprehensive evaluation score category to evaluation date and time is set when an evaluation is input from the user.
  • evaluation release date is the date on which the evaluation is disclosed.
  • the date and time is set as the evaluation disclosure date. Evaluations for which the evaluation release date and time are set are made public and will be displayed on the web page.
  • the evaluation comment information database 113b is a database that stores comments input by the user.
  • a comment hereinafter referred to as “evaluation comment” can be input at the time of evaluation input, and a reply can be made only once to the evaluation comment to the user (hereinafter referred to as “response comment”) after the evaluation is disclosed.
  • the number of comments is not limited to this.
  • FIG. 9 is a diagram showing the main items of the evaluation comment information database 113b.
  • the “order number” and “evaluation target user ID” are the same as those in the evaluation information database 113a.
  • “Comment category” is the power that this comment is an evaluation comment, and whether it is a reply comment This is a category.
  • “Evaluation / response comment” is an input comment.
  • “Evaluation / response comment input date / time” is the date / time when this comment was input.
  • the evaluation comment information database 113b is separated from the above-described evaluation information database 113a! /, And these can be managed by a single database! /.
  • the evaluation number information database 113c is a database that stores, for each user, the number of evaluations that the user has received so far.
  • FIG. 10 is a diagram showing the main items of the evaluation number information database 113c. “User ID” is the user ID of the user.
  • the “total evaluation number” is the difference between the “good” evaluation number and the “bad” evaluation number received so far.
  • “Good Seller Evaluator Number”, “Normal Seller Evaluator Number”, and “Bad Seller Evaluator Number” are the number of evaluations this user has received for auctions that are sellers.
  • “the number of good successful bidder evaluators”, “the number of normal successful bidder evaluators” and “the number of bad successful bidder evaluators” are the numbers of evaluations received for the auction in which this user is the winning bidder.
  • the number of these good seller evaluator numbers to bad successful bidder evaluators is the number of users who are not the total number of users and who have multiple ratings. Adopt the latest evaluation.
  • the evaluation request process 114a is a program for transmitting an evaluation request to the exhibitor and the successful bidder after the end of the auction.
  • the evaluation registration process 114b is a program for registering evaluations and comments input by the user from the user terminal 130 in the evaluation information database 113a and the evaluation comment information database 113b.
  • the evaluation disclosure process 114c when the evaluations of both the seller and the successful bidder are registered, or only one of them inputs the evaluation, but the evaluation deadline (14 days from the evaluation request in this embodiment) has arrived.
  • Update the evaluation number in the evaluation number information database 113c This is a program for making the evaluation information of the evaluation information database 113a public.
  • the evaluation display process 114d is a program that reads the evaluations to be published from the database and displays them on the web page.
  • the seller and the winning bidder's power and the evaluation page can be accessed, and the seller and the winning bidder are requested to evaluate.
  • the evaluation request is made by the evaluation request processing 114a.
  • FIG. 12 is a flowchart showing a procedure of processing performed at the end of the auction by the auction evaluation support system of the present embodiment.
  • the end of the auction refers to the timing at which the transaction after a successful bid ends, not just at the end of the auction period.
  • the server 110 to start the evaluation request processing 114a, to determine the user segment of the auction of the exhibitor (S 1210) o still as described above, in the present embodiment, the user is classified into a shop, an auction shop, and an individual, and can be determined by looking at the user classification of each user.
  • the evaluation information sets the value from the order system for the order number to the transaction end date and time, and the evaluation deadline date is 14 days after the end of the auction (evaluation request). Set the date and time. On the other hand, since the user has not yet evaluated, nothing is set in the latest comprehensive evaluation score category, option evaluation category, evaluation date / time, and evaluation release date / time.
  • the power S for making an evaluation request by sending an e-mail for example, only the user himself / herself As a display on a dedicated page that can be viewed.
  • the seller and the successful bidder can access the evaluation page and enter the evaluation.
  • the server 110 first activates the evaluation registration process 114b, generates evaluation information with the winning bidder as the evaluation target, and stores it in the evaluation information database 113a (S12 25). That is, the evaluation registration process 114b sets the above-mentioned values for the order number to the evaluation deadline date, sets “good” for the latest comprehensive evaluation score category, and sets the current date for the evaluation date. Since the evaluation subject is a successful bidder, nothing is set in the option evaluation category. Also, the evaluation release date and time is set in step S1235 below. Since the evaluation is automatically entered, the winning bidder cannot enter the evaluation (access to the evaluation page).
  • the server 110 activates the evaluation disclosure process 114c to make the evaluation public (S1 230 to S1235). That is, the evaluation disclosure process 114c updates the evaluation number information database 113c, and increases the “total evaluation number” and “good! /, The number of successful bidder evaluators” of the winning bidder by 1 (S 1230). As described above, since the evaluation is not a total number of people, if the successful bidder who can be evaluated in step S 1230 has already made a successful bid for the item that the seller has exhibited at least once in an auction. The “total number of evaluations” and the “number of good successful bidder evaluations” of a person are not increased and remain as they are.
  • the evaluation information database 113a is updated, and the current date is set as the evaluation disclosure date (S1235). Thereafter, this evaluation will be made public.
  • the process of registering the evaluation entered by the user in the database is performed by the evaluation registration process 114b. Also.
  • the process for making the registered evaluation public is performed by the evaluation public process 114c.
  • the registration of the evaluation 'publication will be described in detail with reference to the drawings.
  • the user who receives the evaluation request accesses the evaluation page from the user terminal 130 and inputs an evaluation and an evaluation comment for the other party.
  • the evaluation page is It consists of the evaluation input page shown in Fig. 15, the evaluation comment selection page shown in Fig. 16, the evaluation input confirmation page shown in Fig. 17, and the evaluation input completion page shown in Fig. 18. Note that the page structure is not limited to this.
  • the evaluation request is still sent, and you cannot access the evaluation page for transactions that have already been evaluated or that have passed the evaluation deadline. In other words, it is not possible to input or change evaluations or evaluation comments before the end of the auction and after the evaluation is released.
  • FIG. 15 shows an example of the evaluation input page.
  • the evaluation input page 1500 can be used to display the corresponding auction from an unlisted listing end page (a list page of auctions that have been submitted and completed) or a list page after a successful bid (a list page of auctions that have been awarded). Displayed by selecting.
  • the same item of the evaluation information database 113a is read and displayed in the product name display field 1511 and the transaction end date / time display field 1512.
  • the comprehensive evaluation input field 1521 displays “good”, “normal”, and “bad” options. The user selects one of these.
  • an option evaluation input field 1 531 is displayed.
  • the options of “early shipment”, “product is clean”, “packing is polite”, “unexpectedly happy (surprise)”, and “none” are displayed. The user selects one of these.
  • an option evaluation input field 1531 is also displayed on the evaluation input page 1500 displayed to the seller.
  • the evaluation comment input selection field 1541 there are displayed options of “no comment” (not input), “select from a fixed phrase”, and “enter by yourself” as to how to input an evaluation comment.
  • “No comment” and clicks the “Next” button 1543 the screen changes to the evaluation input confirmation page shown in FIG. 17 described later, and the input content can be confirmed.
  • select “Enter by yourself” enter an evaluation comment in the comment input field 1542, and click the “Next” button 1 543 to move to the evaluation input confirmation page shown in FIG. The power to do S.
  • you select “Select from standard text” and click the “Next” button 1543 you will be redirected to the evaluation comment selection page shown in Figure 16 below, where you can select the standard text for the evaluation comment. .
  • FIG. 16 is a diagram showing an example of the evaluation comment selection page.
  • the fixed sentence list display field 161 1 reads out fixed phrases from the evaluation comment fixed phrase database 1 1 1 c and displays them in a list.
  • the seller category matches the user category of the seller of the action
  • the rating score category is the total rating entered in the total rating input field 1521 of the rating input page 1500 in FIG. Read the matching fixed phrase and display it. Radio buttons etc. are displayed on the left side of each fixed phrase.
  • FIG. 17 is a diagram showing an example of the evaluation input confirmation page.
  • the product name 1711 and the transaction end date 1712 are the same as those on the evaluation input page 1500 in FIG.
  • the comprehensive evaluation display field 1721, the option evaluation display field 1722, and the evaluation comment display field 1723 display the comprehensive evaluation, option evaluation, and evaluation comment entered on the evaluation input page 1500 in FIG.
  • FIG. 18 is a diagram showing an example of the evaluation input completion page.
  • clicking on the “Exhibition End List” link 1882 takes you to an exhibition end list page (list page of auctions that you have finished exhibiting).
  • a “To list after a successful bid” link 1881 is clicked, a transition is made to a list page after a successful bid (a list page of auctions for which a bid has been made) (not shown).
  • the user who has input the evaluation first can change the input evaluation until the other user inputs the evaluation (that is, the evaluation is made public).
  • the evaluation is changed by, for example, displaying an evaluation input page 1500 (see FIG. 15) displaying information already input in each column on the user terminal 130 and changing each column as necessary by the user. .
  • the evaluation page on which the user inputs the evaluation and the evaluation comment is transmitted to the server 110 and registered in each database of the server 110. Registered assessments and comments are published when both sides enter an assessment, or when only one assessment is entered but the assessment deadline is due. Once published, access to the evaluation page from both users will be disabled. In other words, the user cannot input or change the evaluation and the evaluation comment after the evaluation is released.
  • FIG. 13 is a flowchart showing the procedure of the process performed when the user inputs an evaluation.
  • the server 110 receives from the user terminal 130 an evaluation page in which an evaluation (overall evaluation and option evaluation) is input (S 1305).
  • an evaluation comment is arbitrarily input on the evaluation page (the user himself / herself inputs a sentence or selects from a fixed sentence).
  • the server 110 Upon receiving the evaluation page, the server 110 activates the evaluation registration process 114b, and registers the content (evaluation) of the received evaluation page in the evaluation information database 113a (S1310).
  • the evaluation registration process 114b includes the received comprehensive evaluation (good “general” in the latest comprehensive evaluation score category and optional evaluation category of the evaluation information generated above (S1215 in FIG. 12). ⁇ Bad! /, No! /, Misalignment) and option evaluation (Shipment is early! /, 'Goods are out! /,' Package is polite • Surprise! /, Misalignment) are registered.
  • the current date and time is registered as the evaluation date and time. If an evaluation comment is also entered, one evaluation comment is added to the evaluation comment information database 113b.
  • the order number is the auction order number
  • the evaluation target user ID is the evaluation target user ID
  • the comment category is the evaluation comment
  • the evaluation comment is the evaluation comment entered. Set the current date and time when the evaluation / response comment is input.
  • the evaluation disclosure process 1 14c is activated to update both evaluation numbers (S 1320) and release the evaluation (S 1325). Specifically, first, the evaluation number information database 113c is updated, and the overall evaluation number of the seller is increased or decreased (+1 if the overall evaluation is “good”, 1 if the overall evaluation is “bad”, “normal” If there is no increase / decrease), increase the number of good seller evaluators ⁇ normal seller evaluators ⁇ bad seller evaluators. In addition, if option evaluation is made, shipping will be done quickly, the total number of evaluations ⁇ The number of products will be completed!
  • the evaluation information database 113a is updated, and the current date and time is registered in the evaluation release date of both parties. Thereby, both evaluations can be disclosed (S 1325).
  • FIG. 14 is a flowchart showing a procedure of processing performed by the auction evaluation support system of the present embodiment when the evaluation deadline has come. In practice, for example, this process should be performed once a day, etc., and the corresponding evaluation should be made public! /.
  • the evaluation information database 113a is searched for a force S whose evaluation deadline has arrived, and an evaluation that has not yet been made public (specifically, the evaluation publication date / time is not set) (S 1405).
  • the server 110 determines whether the evaluation of either the seller or the successful bidder is registered (S1410). If both evaluations are registered, they will be made public by the process shown in Fig. 13 above. If V and deviation evaluation are also registered, and no! /, (No in S1410), do nothing and end the process. Here, the power to which these evaluations are not registered may be deleted from the evaluation information database 113a. In this case as well, the evaluation deadline has arrived, and access to the evaluation page from both users is disabled.
  • the evaluation publishing process 114c is started to update the number of evaluations of the user on the evaluation side (S1415) and And release the evaluation (S1420).
  • the specific method for updating the evaluation number and disclosing the evaluation is the same as S1320 to S1325 in FIG.
  • the evaluation in order to prompt the user to input an evaluation, the evaluation is entered on a dedicated page that can be browsed only by the user until the user inputs the evaluation into the auction.
  • a notice to the effect that it should be used is displayed in text. For example, it is good to display on the above-mentioned exhibition end list page not shown, list page after a successful bid, etc.
  • this notification means is an example, and other methods may be used for notification.
  • the electronic terminal prompts the user terminal 130 of the user who has not yet input the evaluation to input the evaluation. May be transmitted. If the first person puts an evaluation, an e-mail may be sent to the other person. Also, if the first person puts an evaluation, it may be displayed on the other dedicated page! /. You can use a combination of these methods!
  • the system may be able to respond as many times as possible, or may be a system that does not allow responses.
  • FIG. 19 is a diagram showing an example of a response input page for inputting a response to the evaluation comment.
  • To display the response input page 1900 for example, click the “Reply” link 2329 on the evaluation list (receive) page shown in FIG.
  • the product name display column 1911 and the transaction end date 1912 are the same as those in the evaluation input page 1500 in FIG.
  • the overall evaluation display column 1921 shows the overall evaluation (good, normal, bad) attached
  • the evaluator display column 1922 shows the evaluator's nickname
  • the evaluation date display column 1923 shows the evaluation date and time. It is read from the evaluation information database 113a and displayed.
  • the evaluation comment display column 1924 the input evaluation comment is read from the evaluation comment information database 113b and displayed.
  • FIG. 20 is a diagram showing an example of a response input confirmation page.
  • the reply comment display field 2011 displays the entered reply comment.
  • User S Click “Register” button 2021 to register a reply comment.
  • one item is added to the evaluation comment information database 113b, the order number of the auction is added to the order number, the user ID of the evaluation target user ID is assigned to the evaluation target user ID, and the response code is assigned to the comment category.
  • FIG. 21 is a diagram showing an example of a response input completion page.
  • the “to attached evaluation list” link 2181 is clicked, a transition is made to the evaluation list (receiving) page shown in FIG.
  • the evaluations that are registered and made public are displayed on each web page of the network thereafter.
  • the process of reading each item of evaluation from the database and displaying it on the web page is performed by the evaluation display process 114d.
  • the user can view evaluations of other users (evaluations received by the other users and evaluations given by the other users). You can also view your own evaluations (the evaluations you have received and the evaluations you have given).
  • a page when the user terminal is a mobile phone will be described as an example. If the user terminal is a personal computer, the layout can be changed because a lot of information can be displayed easily on a single page.
  • FIG. 22 is a diagram illustrating an example of a comprehensive evaluation (reception) page that comprehensively displays evaluations received by a certain user (user a).
  • the comprehensive evaluation (reception) page 2200 clicking on the “evaluation given by user a to the trading partner” link 2211 takes you to the overall evaluation (attachment) page of FIG.
  • the evaluation number display column 2221 the information of the user a (see Fig. 10) is read from the evaluation number information database 113c, the total evaluation number is displayed in the total evaluation column so far, and the good evaluation column is displayed.
  • Is good seller rater + good bidder rater Number
  • normal seller evaluator number + number of normal successful bidder evaluator is displayed in the normal evaluation column
  • bad seller evaluator number + bad successful bidder evaluation is displayed in the bad evaluation column. Number of people).
  • the option evaluation (in this embodiment, shipment is fast, the product is clean, the packaging is polite, and the surprise) is read, and the total number of evaluations is read from the evaluation number information database 113c and the corresponding evaluation is performed. Display the icon (see Figure 11). Clicking the “View icon details” link 2223, the total rating number and the corresponding rating icon (trust mark in Fig. 11), the total number of each option rating and the corresponding rating icon (Fig. 11) Transitions to a page that does not show (seller level).
  • the evaluation history display field 2224 for example, a comprehensive evaluation that is tabulated for the past month, the past three months, and the past year is displayed.
  • FIG. 23 is a diagram showing an example of the evaluation list (reception) page of the user a.
  • the display method selection list 2311 is a list for selecting items to be displayed in the list. For example, options such as “all”, “evaluation from successful bidder”, and “evaluation from exhibitor” are prepared in the list.
  • Figure 23 shows the display example when “All” is selected. For example, if “rating from the winning bidder” is selected, only the rating given by the winning bidder is displayed, and the rating given by the seller is displayed. do not do.
  • a narrowing condition selection list 2312 is a list for selecting narrowing conditions. For example, options such as “all evaluations”, “good evaluations only”, and “bad evaluations only” are prepared in the list. If you browse the list and select the evaluation conditions and click the “Search List” button 2313, the evaluation information database 113a is searched for evaluations that match the conditions, and the list Ik is reduced.
  • the number display column 2314 displays the number of evaluations and the number of pages, etc., which are the display results of the search. Below that, the evaluations of the display objects are displayed, for example, in order from the most recently released. [0049] In the evaluation icon 2321, an icon indicating a comprehensive evaluation (good, normal, or bad) is displayed. The option evaluation icon 2322 displays an icon indicating which of the option evaluations of the “good product is clean” package is polite and the “supplied” is early.
  • the comprehensive evaluation display field 2323 displays the comprehensive evaluation (good, normal, bad).
  • Evaluator display ff 2324 displays the nickname and comprehensive evaluation of the evaluator (user b in this case).
  • the evaluator display field 2324 is a hyperlink, and when clicked, the comprehensive evaluation (reception) page 2200 of the user b is displayed. When you click the “Rating list from this user” link 2325, user a displays all the ratings that user b has received so far.
  • the product name display field 2326 displays the product name of the auction.
  • the evaluation comment display field 2 327 the evaluation comment from the user b is displayed.
  • the reply comment display field 2328 the reply comment made by user a to user b is displayed.
  • evaluation icon 2321 to response comment display field 2328 are displayed for all evaluations displayed in the list.
  • FIG. 24 shows an example of the comprehensive evaluation (attachment) page of user a.
  • the “assessment assigned to user a” link 241 1 is clicked on the overall assessment (attachment) page 2400, the screen transitions to the overall assessment (receive) page 2200 of FIG.
  • the evaluation number display field 2421 shows a comprehensive evaluation (good ⁇ normal- The number of bad). Clicking the “View Evaluation List” link 2422 takes you to the Evaluation List (Appendix) page that lists the evaluations that User a gave to other users.
  • FIG. 25 is a diagram showing an example of an evaluation list (attachment) page of user a.
  • User a's overall evaluation (attachment) page 2500 display method selection list 2511, filtering condition selection list 2512, “search list” button 2513, number display column 2514 is the same as the evaluation list (reception) page 230 0 in FIG. is there.
  • the evaluation icon 2521 and the option evaluation icon 2522 each display an icon corresponding to the attached evaluation.
  • the comprehensive evaluation display field 2523 displays the comprehensive evaluation given to the user b by the user a.
  • the evaluation target person display field 2524 displays the nickname and the total evaluation number of the evaluation target person (here, user b).
  • the evaluation target person display column 2524 is a hyperlink, and when clicked, the overall evaluation (reception) page 2200 of user b is reduced by Ik.
  • Clicking the “Ratings for this user” link 2525 displays a list of the ratings that user a has given to user b so far.
  • the product name display field 2526, the evaluation comment display field 2527, and the response comment display field 2528 are the same as the evaluation list (receive) page 2300 in FIG.

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Abstract

L'invention concerne un système de prise en charge d'évaluations d'enchères avec une équité élevée dans l'évaluation. Lorsqu'une enchère se termine, un traitement de demande d'évaluation (114a) transmet une demande d'évaluation à des terminaux d'utilisateurs (130) pour le commissaire-priseur et l'adjudicataire. Un traitement d'enregistrement d'évaluation (114b) stocke l'évaluation entrée grâce au terminal d'utilisateur (130) dans une base de données d'informations d'évaluations (113a) ou similaire. Un traitement d'ouverture d'évaluation (114c), lorsque les évaluations sont entrées à la fois par le commissaire-priseur et l'adjudicataire, ouvre l'évaluation au public. Le traitement de publication d'évaluation (114c), même si l'évaluation est entrée seulement par l'un d'entre eux, ouvre également l'évaluation entrée au public concernant la transaction lorsque l'évaluation devient due. Un traitement d'affichage d'évaluation (114d) publie l'évaluation sur des pages Web. À ce moment, le traitement d'affichage d'évaluation (114d) affiche également différentes icônes selon le nombre d'évaluations sur les pages Web.
PCT/JP2007/070887 2006-11-07 2007-10-26 Système de prise en charge d'évaluations d'enchères WO2008056547A1 (fr)

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