WO2003092253A1 - Procede et systeme de communication de demande d'informations - Google Patents

Procede et systeme de communication de demande d'informations Download PDF

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Publication number
WO2003092253A1
WO2003092253A1 PCT/JP2003/005133 JP0305133W WO03092253A1 WO 2003092253 A1 WO2003092253 A1 WO 2003092253A1 JP 0305133 W JP0305133 W JP 0305133W WO 03092253 A1 WO03092253 A1 WO 03092253A1
Authority
WO
WIPO (PCT)
Prior art keywords
station
information
telephone
information inquiry
destination
Prior art date
Application number
PCT/JP2003/005133
Other languages
English (en)
Japanese (ja)
Inventor
Masahiro Yamaguchi
Original Assignee
Ed-Contrive Inc.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Ed-Contrive Inc. filed Critical Ed-Contrive Inc.
Priority to JP2004500478A priority Critical patent/JP4232740B2/ja
Priority to AU2003235392A priority patent/AU2003235392A1/en
Publication of WO2003092253A1 publication Critical patent/WO2003092253A1/fr

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
    • H04M7/0075—Details of addressing, directories or routing tables
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4938—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals comprising a voice browser which renders and interprets, e.g. VoiceXML

Definitions

  • the present invention relates to an information inquiry communication method and a system thereof.
  • an information inquiry system using the Internet is generally a method in which information prepared in advance and released is accessed and obtained, and Internet users try to obtain it. Attempts to obtain more information or information related to information that has already been obtained do not necessarily mean that the information is in the information that is prepared and made public. In other words, it is often difficult to get an accurate response to the questions of Internet users.
  • Telephones on the other hand, have the advantage of being able to immediately receive a response to a question because the parties have a direct, real-time conversation with each other. Obtaining an accurate response is not so difficult.
  • the person making the call needs to know the telephone number of the other party. Therefore, if an information inquiry system using this telephone is to be built, the telephone number of the inquiry destination must be disclosed. No.
  • the disclosed telephone number may be abused in addition to being used for information inquiry, and there is a danger that the privacy of the information inquiry destination may be infringed. Therefore, there is a demand for an information inquiry system that can be limited to information inquiry and has no risk of being abused, while using the advantage of the telephone that a response can be immediately obtained to a question.
  • the present invention has been made in order to cope with such a demand, and by using the Internet, users can easily use the system and immediately respond to questions.
  • the purpose of the present invention is to provide a method and system for inquiring information while taking advantage of the advantage of telephone communication in that the response can be obtained, and without being abused. Disclosure of the invention
  • the host station notifies the user station of the information inquiry destination ID associated with the information inquiry destination selected by the user station, and the user station connects to the specified telephone connection server and When the information inquiry destination ID is notified, the user station is connected to the telephone set associated with the information inquiry destination ID using the telephone number data base of the telephone connection server.
  • IP Internet Protocol
  • FIG. 1 is an explanatory diagram showing a configuration of a system used for a first information inquiry and communication method of the present invention
  • FIG. 2 is a flow chart illustrating an operation of the first information inquiry and communication method. It is.
  • a telephone connection database 4 including a telephone number database 4a including a telephone number, and a telephone connection server 4 connected to a telephone 5 having the telephone number; and an information reference database 1 including at least the information reference ID. and a user station 2 having a call function 2 a are connected to the IP network 3.
  • the user station 2 accesses the host station 1 and selects the information inquiry destination ID from the information inquiry destination data base 1a (S1). Then, the host station 1 stores the information inquiry destination ID selected from the information inquiry destination database 1a by the user station 2 and the telephone number data base 4a including the information inquiry destination ID.
  • the address of the provided telephone connection server 4 is notified to the user station 2 (S2). Then, the user station 2 connects to the telephone connection server 4 using the address of the telephone connection server 4 notified from the host station 1 ′, and transmits the information inquiry destination ID to the telephone connection server 4. By notifying, a request for connection with the telephone 5 is made (S3). Then, the telephone connection server 4 selects the telephone number associated with the information inquiry destination ID notified from the user station 2 from the telephone number database 4a, and uses the telephone number. The user station 2 is connected to the telephone 5 to establish a communication path (S4).
  • FIG. 3 is an explanatory diagram showing the configuration of a system used in the second information inquiry and communication method of the present invention
  • FIG. 4 is a flowchart illustrating the operation of the second information inquiry and communication method. is there. 3 and 4, in the second information query communication method of the present invention, in the above information inquiry communication method, a third station 1 having at least the address of the host station 1 and the information inquiry destination ID is provided. A is connected to the IP network 3.
  • the third station 1A uses the address of the host station 1 to While being connected to the station 1, the address of the user station 2 obtained from the user station 2 and the information inquiry destination ID selected by the user station are notified to the host station 1 (S12). Then, the host station 1 has the information inquiry destination ID Confirming that it exists in the information reference database 1a, and connecting to the user station 2 using the address of the user station 2 obtained from the third station 1A, The user station 2 is notified of the information inquiry destination ID and the address of the telephone connection server 4 having the telephone number database .4a including the information inquiry destination ID (S13).
  • the user station 2 connects to the telephone connection server 4 using the address of the telephone connection server 4 notified from the host station 1 and the information inquiry.
  • the destination ID is notified to the telephone connection server 4 to request connection with the telephone 5 (S14).
  • the telephone connection server 4 selects the telephone number associated with the information inquiry destination ID notified from the user station 2 from the telephone number database 4a, and uses the telephone number.
  • the user station 2 is connected to the telephone 5 to establish a communication path (S15).
  • the information inquiry destination database includes reception permitted time zone information permitted to be received by the telephone for each of the information inquiry destination IDs.
  • the host station transmits the information reference destination ID to the user station. And an information inquiry communication method in which the notification of the address of the telephone connection server is stopped.
  • a fourth information inquiry communication method of the present invention is the information inquiry communication method according to the above, wherein the host station does not cope with access to the host station, and does not cope with the third station.
  • the host station For access to the host station from the user station or the third station included in the handling refusal station information, the host station: the information inquiry destination ID to the user station and the telephone This is an information inquiry call method in which notification of the address of the connection server is stopped.
  • the information inquiry destination database of the host station includes information inquiry destination information associated with the information inquiry destination ID.
  • the user station accesses the host station and selects the information inquiry destination information from the information inquiry destination database. If selected, the host station transmits the information inquiry destination ID associated with the information inquiry destination information selected from the information inquiry destination database by the user station, and the information inquiry destination ID. And an address of the telephone connection server provided with the telephone number database including the telephone number database.
  • the telephone in the above-mentioned information inquiry call method, is a general telephone connected to a wired or wireless public telephone network, and the telephone connection server is This is an information inquiry communication method consisting of a gateway connected to a public telephone network.
  • FIG. 5 shows the configuration of a system used in the sixth information inquiry communication method based on the first information inquiry communication method described above, where 1 is a host station, and 2 is a unit.
  • the station, 3 is an IP network, 6 is a gateway, 7 is a public telephone network, and 8 is a general telephone.
  • the telephone is a wired or wireless IP telephone connected to the IP network
  • the telephone connection server is a gatekeeper connected to the IP network. It may be a different information inquiry call method.
  • FIG. 6 shows the configuration of a system used for the seventh information inquiry communication method based on the first information inquiry communication method described above, where 1 is a host station and 2 is a user station. Stations, 3 is an IP network, 9 is a gateway, and 10 is an IP phone.
  • the user station is a browser phone having both an IP network connection function and an IP telephone function with a single telephone.
  • This is an information inquiry call method that consists of a wired telephone or a mobile phone.
  • the browser phone generally refers to a telephone equipped with a browser and having a function of accessing a Web page connected to an IP network such as the Internet.
  • This refers to a telephone having both a connection function to the evening net and an IP telephone function.
  • FIG. 7 shows the present invention.
  • FIG. 1 is an explanatory diagram showing a configuration of a first information inquiry communication system of FIG. In the figure, the numbers attached to the arrows indicate the order in which information is transmitted.
  • At least an information inquiry destination ID associated with the information inquiry destination and a telephone number including a telephone number associated with the information inquiry destination ID A telephone connection server 14 having a database 14a and connected to the telephone set 15 having the telephone number described above; and an information reference destination database 11 at least including the information reference destination ID.
  • a user station 12 having a call function 12 c are connected to the IP network 13.
  • the host station 11 has notification means 11 b
  • the user station 12 has selection means 12 a and connection means 12 b
  • the telephone connection server 14 has A communication path establishing means 14b is provided.
  • the selecting means 12a of the user station 12 accesses the host station 11 and selects the information inquiry destination ID from the information inquiry destination database 11a.
  • the notifying means 11b of the host station 11 includes the information inquiry destination ID selected from the information inquiry destination database 11a by the selection means 12a of the user station 12, and the information The user station 12 is notified of the address of the telephone connection server 14 including the telephone number database 14a including the reference ID.
  • the connection means 12b of the user station 12 connects to the telephone connection server 14 using the address of the telephone connection server 14 notified from the notification means 11b of the host station 11. At the same time, it notifies the telephone connection server 14 of the information inquiry destination ID notified from the notification means 11 b of the host station 11 and requests connection with the telephone 15.
  • the communication path establishing means 14 b of the telephone connection server 14 writes the telephone number associated with the information inquiry destination ID notified from the connection means 12 b of the user station 12 into the telephone.
  • the user selects from the number database 14a and connects the user station 12 to the telephone 15 using the telephone number to establish a communication path.
  • FIG. 8 is an explanatory diagram showing the configuration of the second information inquiry and communication system of the present invention.
  • the numbers attached to the arrows indicate the order in which information is transmitted.
  • the second information inquiry communication system of the present invention is a system in which a third station 11A is added to the configuration of the first information inquiry communication system described above.
  • A includes at least the address of the host station 11, the information inquiry destination ID, and a third station notifying unit, and is connected to the IP network 13.
  • the host station 11 is provided with an information inquiry destination ID confirming means in addition to the information inquiry destination database 11a and the notifying means 11b.
  • the selecting means 12a of the user station 12 accesses the third station 11A and selects the information inquiry destination ID11Aa. Then, the third station notifying means 11 Ab of the third station 11 A connects to the host station 11 using the address of the host station 11 and obtains the information obtained from the user station 12. The host station 11 is notified of the address of the user station 12 and the information inquiry destination ID selected by the user station 12. Then, the information inquiry destination ID confirmation means 11c of the host station 11 confirms that the information inquiry destination ID exists in the information inquiry destination database 11a.
  • the notifying means 1 lb of the host station 11 connects to the user station 12 using the address of the user station 12 obtained from the third station 11 A, and the information inquiry destination data
  • the functions of the connection means 12b of the user station 12 and the function of the telephone connection server 14 communication path establishing means 14b are exactly the same as those of the first information inquiry communication system.
  • a third information inquiry communication system of the present invention is the information inquiry communication system according to the first aspect, wherein the information inquiry destination database includes reception permitted time zone information permitted to be received by the telephone for each of the information inquiry destination IDs. And for an access from the user station or the third station performed to the host station at a time outside the reception permitted time zone, the notifying means of the host station transmits to the user station The information inquiry by canceling the notification of the information inquiry destination ID and the address of the telephone connection server described above.
  • the host station in the above-mentioned information inquiry communication system, does not deal with access to the host station, and does not deal with the access to the host station.
  • the notifying unit of the host station includes: An information inquiry communication system in which notification of an information inquiry destination ID and an address of the telephone connection server is stopped.
  • a fifth information inquiry communication system in the above information inquiry communication system, comprises a plurality of telephone numbers associated with the same information inquiry destination ID, and a telephone having each of these telephone numbers.
  • the telephone number database includes a plurality of telephone numbers associated with the same information inquiry destination ID and a telephone number selection condition for selecting one from the plurality of telephone numbers.
  • An information inquiry communication system comprising selecting one of the telephone numbers based on the telephone number selection condition.
  • the information inquiry destination database of the host station includes information inquiry destination information associated with the information inquiry destination ID.
  • the notifying means of the host station comprises: An information inquiry destination ID associated with the information inquiry destination information selected from the information inquiry destination database by the selecting means of a station; and the telephone having the telephone number database including the information inquiry destination ID.
  • An information inquiry communication system for notifying the address of the connection server to the user station.
  • the seventh information inquiry communication system is the above-mentioned sixth information inquiry communication system, wherein a plurality of information inquiry destination IDs associated with the same information inquiry destination information are provided;
  • the reference database includes a plurality of information reference IDs associated with the information reference information, and information reference ID selection conditions for selecting one of the plurality of information reference IDs.
  • the connection means in the user station when the notifying means of the host station notifies the user station, the connection means in the user station and An information inquiry communication system in which the host station includes software providing means for providing software required for realizing a voice call to the user station.
  • a ninth information inquiry communication system is the information inquiry communication system as described above, wherein: said host station communicates on said communication path from said user station, said telephone connection server, or both.
  • This is an information inquiry communication system including a management information acquisition means for acquiring management information related to the information.
  • the tenth information inquiry communication system is the ninth information inquiry communication system according to the ninth information inquiry communication system, wherein: charging processing means for charging the user station for a call fee based on the management information; An information inquiry communication system provided in the host station.
  • An eleventh information inquiry communication system in the tenth information inquiry communication system, wherein the user station accesses the No. ⁇ station and selects the information inquiry destination ID.
  • the charging processing means of the host station is configured to charge the third station for the communication charge. It is.
  • the telephone is a general telephone connected to a wired or wireless public telephone network, and the telephone connection is provided.
  • the server is an information inquiry communication system including a gateway connected to the public telephone line network.
  • a plurality of the gateways corresponding to a plurality of the public telephone networks in different regions or of different types are provided.
  • This is an information inquiry call system provided with.
  • the telephone is a wired or wireless IP telephone connected to the IP network, and the telephone connection server is connected to the IP network.
  • An information inquiry communication system consisting of a gatekeeper may be used.
  • the user station is a browser telephone having both an IP network connection function and an IP telephone function with one telephone.
  • This is an information inquiry and communication system consisting of a wired telephone or a mobile phone.
  • the browser phone generally refers to a telephone equipped with a browser and having a function of accessing a Web page connected to an IP network such as the Internet. Means a telephone that has both the function of connecting to the Internet and the function of an IP telephone.
  • FIG. 1 is an explanatory diagram showing a configuration of a system used in a first information inquiry and communication method of the present invention.
  • FIG. 2 is a flowchart for explaining the operation of the first information inquiry communication method of the present invention.
  • FIG. 3 is an explanatory diagram showing the configuration of a system used in the second information inquiry and communication method of the present invention.
  • FIG. 4 is a flowchart for explaining the operation of the second information inquiry communication method of the present invention.
  • FIG. 5 is an explanatory diagram showing the configuration of a system used in the sixth information inquiry and communication method of the present invention.
  • FIG. 6 is an explanatory diagram showing the configuration of a system used in the seventh information inquiry and communication method of the present invention.
  • FIG. 7 is an explanatory diagram showing the configuration of the first information inquiry and communication system of the present invention.
  • FIG. 8 is an explanatory diagram showing the configuration of the second information inquiry and communication system of the present invention.
  • FIG. 9 is an explanatory diagram showing the configuration of the information inquiry and call system of the first embodiment.
  • FIG. 10 is a display screen diagram of the display of the user computer of the information inquiry and call system of the first embodiment (1). ).
  • FIG. 11 is a display screen diagram (2) of a display of a user computer of the information inquiry communication system of the first embodiment.
  • FIG. 12 is a display screen diagram (3) of the display of the user computer of the information inquiry and communication system of the first embodiment.
  • FIG. 13 is a display screen diagram (4) of the display of the user computer of the information inquiry and communication system of the first embodiment.
  • FIG. 14 shows the first method of selecting one of a plurality of mobile phones provided for the same information inquiry destination in the first embodiment, where (a) shows the information inquiry destination database.
  • (B) is a diagram showing an example of a configuration based on telephone number data.
  • FIG. 15 shows the second method of selecting one of a plurality of mobile phones provided for the same information inquiry destination in the first embodiment, where (a) shows the information inquiry destination data.
  • FIG. 3B is a diagram illustrating an example of a base configuration, and FIG.
  • FIG. 16 is an explanatory diagram showing the configuration of the information inquiry and communication system of the second embodiment. .
  • FIG. 17 is an explanatory diagram showing the configuration of the information inquiry and communication system of the third embodiment. BEST MODE FOR CARRYING OUT THE INVENTION
  • the host station transmits the information reference destination selected by the user station.
  • the user station connects to the specified telephone connection server and presents the information reference ID to the user station
  • the user station connects to the designated telephone connection server and presents the information reference ID to the telephone station.
  • the user station is connected to the telephone set associated with the information inquiry destination ID by using a service.
  • the Internet is used as an IP network
  • the telephone to which information is referred to is a mobile telephone connected to a mobile telephone network
  • the telephone connection server is a mobile telephone network.
  • the gateway, the host station, and the user station are composed of computers.
  • FIG. 9 is a diagram showing a configuration of the information inquiry communication system of the first embodiment. That is, the information inquiry call system of the first embodiment includes a host computer 21, a user computer 22, the Internet 23, a gateway computer 24, a mobile phone network 25, and a mobile phone 2 in FIG. Consists of six. Of these, the host computer 21, the user computer 22, and the gateway computer 24 are connected to the Internet 23, and the gateway computer 24 and the mobile phone 26 are connected to the mobile phone network 25. ing.
  • the gateway computer 24 has a role of a relay station between the Internet 23 and the mobile phone network 25.
  • the user computer 22 has a microphone 22a and a speaker 22b, and has a voice communication function using these.
  • Each of the above-mentioned computers is provided with hardware and software such as a keyboard, a mouse, and a display necessary for operation of this system.
  • the host computer 21 connected to the Internet 23 transmits an information inquiry destination for providing various information on the Internet 23 to the information inquiry destination.
  • the information other than the telephone number is used, that is, the telephone number of the information inquiry destination is kept confidential and released, and the information inquiry destination and the above-mentioned mobile phone 26 have a correspondence relationship.
  • the user computer 22 is connected to the mobile telephone 26 associated with the information inquiry destination to establish the communication path, thereby making it possible to perform the information inquiry by telephone call.
  • an information inquiry destination ID associated with the information inquiry destination is provided, and a telephone having a telephone number associated with the information inquiry destination ID is provided.
  • the above-mentioned mobile phone 26 is a mobile phone having such a telephone number.
  • the host computer 21 is provided with an information reference destination database 21a composed of information reference destinations and information reference destination IDs associated with the information reference destinations.
  • the gateway computer 24 is provided with a telephone number database 24a comprising a destination ID and a telephone number associated with the destination ID.
  • FIG. 10 to FIG. 13 show screens displayed on the display of the user computer 22.
  • a membership system is adopted for users who use this system, and each user who is a member is given a membership number and a password in advance.
  • software necessary for using this system is installed in advance on a user computer 22 used by each user.
  • the numbers attached to the arrows indicate the order in which information is transmitted.
  • the screen of FIG. 10 is displayed on the display of the user computer 22. Therefore, (2), when the member number and passcode are entered (3), the host computer 21 checks them and displays the information reference database 21a on the display of the user computer 22. (Four ) .
  • the information inquiry destination is displayed, and a connection button is provided beside the display of the information inquiry destination.
  • the information reference destination ID may be displayed together with the information reference destination.
  • information reference destination information related to this information reference destination may be displayed. By doing so, the user can easily recognize the information reference destination.
  • the connection button displayed next to B When the down is clicked on with a mouse (5), the host computer 2 1, information inquiry destination data - from the base 2 1 & takes out the information reference destination ID associated with the information reference destination, and this information reference destination ID Then, the address of the gateway computer 24 is notified to the user computer 22 (6). If the information reference destination can be recognized only by the information reference destination ID, the information reference destination ID alone may be displayed instead of the information reference destination. In this case, the information reference destination ID may be directly displayed. Will choose.
  • the user computer 22 accesses and connects to the gateway computer 24 based on the address of the gateway computer 24, and also sends the information inquiry destination ID to the gateway computer 24. Notify (7). Then, the gateway computer 24 selects the telephone number corresponding to the above information inquiry destination ID from the telephone number database 24a, and the mobile telephone 26 having this telephone number and the user computer 2 2 to establish a communication path between the user computer 22 and the mobile phone 26 of the information reference destination B (8). In this communication path, a packet communication method is used in which voice is packetized between the user computer 22 and the gateway computer 24, and a mobile phone network 25 is used between the gateway computer 24 and the mobile phone 26. The conversion from one of these systems to the other is performed by a gateway computer 24.
  • the user computer 22 informs the host computer 21 of this (9), so that the host computer 21 stores the call start time and notifies the user computer 22 To display the screen shown in Fig. 12 (10). Therefore, the user can make an information inquiry using a telephone call with the mobile phone 26 of the information inquiry destination. In this case, since it is a person who responds to the mobile phone 26, the user can immediately obtain the response to the inquiry.
  • the user computer 22 similarly notifies the host computer 21 of this (1 1), so that the host computer 21 stores the call end time and sends the first call to the user computer 22.
  • Fig. 3 (1) In the system of the first embodiment, the host computer 21 communicates with the user computer 22 and the information inquiry destination.
  • the system operation such as the call start time and call end time, is not related to the contents of the call between the user computer 22 and the mobile phone 26 at all.
  • Only the necessary management information on the above-mentioned call is acquired from the user computer 22.
  • the host computer 21 may acquire the management information not from the user computer 22 but from the gateway computer or both. Then, by using this management information, the user computer 22 can be charged, and the revenue from the operation of this system can be obtained. Since the information inquiry call system of the first embodiment uses the Internet 23, the user can easily use the computer 23 by connecting the user computer 22 such as a personal computer to the Internet 23. it can.
  • the system uses telephone calls
  • the telephone number of the information inquiry destination is not included in the information inquiry destination database 21 a of the host computer 21.
  • the phone number of the information reference destination can be kept secret from the user without being notified. Therefore, according to the information inquiry call system of the first embodiment, the advantage of the telephone call that the response to the inquiry can be immediately obtained is provided, and the information inquiry call is not abused.
  • the system can be realized.
  • the call between the user computer 22 and the information-inquired mobile phone 26 does not pass through the host computer 21, the user computer 22 and the information-inquired mobile phone are transmitted to the host computer 21.
  • the contents of the call with the telephone can be easily concealed, and in addition, the load on the host computer 21 can be reduced.
  • the user computer 22 can make a call between the information inquiry destination mobile phone 26 and the information inquiry destination mobile phone 26 at any time. You can also limit the reception time of .
  • the information inquiry destination database 21a of the host computer 21 is provided with reception permission time zone information for permitting reception at the information inquiry destination mobile phone 26 for each information inquiry destination ID.
  • the host computer 21 transmits the information inquiry destination ID and game information to the user computer 22. Cancel notification of address of toway computer 24.
  • the user who is a member is a member of the information inquiry call system of the first embodiment.
  • the host computer 21 has response rejection station information relating to the user combination 22 that does not respond to access to the host computer 21, and the host computer 21 included in the response rejection station information includes In response to the access to the host computer 21, the host computer 21 stops notifying the user computer 22 of the information inquiry destination ID and the address of the gateway computer 24. By doing so, it is possible to prohibit a specific user from talking.
  • the above information on refusal stations should be included in the information reference destination database 21a and provided for each information reference destination ID, so that the user computer 22 whose call is prohibited by the information reference destination is changed. Can also.
  • the number of mobile telephone networks 25 connected via the gateway computer 24 is one, and the information in the information reference destination database 21 a of the host computer 21 is included in the information. Since there is only one gateway computer 24 having a telephone number associated with the inquiry destination ID, the host computer 21 needs to hold only the address of the gateway computer 24. .
  • the information inquiry destination database 2 la provided in the host computer 21 includes, in addition to the information inquiry destination and the information inquiry destination ID associated with the information inquiry destination, the telephone associated with the information inquiry destination ID. It is necessary to provide the address of the gateway computer 24 having the number for each information inquiry destination.
  • the mobile telephone network 25 is used, but a system using a wired telephone network may be used. Alternatively, a system using a wired telephone line network in addition to the mobile telephone network can be used. By making a plurality of telephone networks available in this way, an information inquiry communication system that is not restricted by the area or type of the telephone network can be constructed.
  • the software necessary for using this system is installed in advance in the user computer 22 used by each user.
  • the software installed on the computer 22 should be the minimum necessary, such as a browser to access the host computer 21, and the user computer 22 can access the gateway computer 24
  • the host computer 21 notifies the user computer 22 of the information inquiry destination ID to the user computer 22, the host computer 2 supplies the software required to connect to this and the software required to implement the voice call. It may be downloaded from 1 to the user computer 22. By doing so, it is possible to reduce the burden of preparing the user for using the system.
  • the information inquiry destination and the mobile phone 26 are in one-to-one correspondence, but it is not always necessary to do so.
  • Mobile phone 26 can also be provided. For example, a day is divided into three types of time zones, morning, afternoon, and night, and three respondents with different telephone numbers are assigned to the same information inquiry according to these time zones. It is also possible to make the correspondence using the mobile phone 26. Realize such a response method As a mechanism, two methods are explained.
  • a plurality of information inquiry destination IDs associated with the same information inquiry destination are provided for the same information inquiry destination, and each of the information inquiry destination IDs is associated one-to-one.
  • the information inquiry destination database 2 la select one of the information inquiry destination, a plurality of information inquiry destination IDs associated with the information inquiry destination, and one of the plurality of information inquiry destination IDs.
  • the telephone number database 24a is provided with each information inquiry destination ID and a telephone number associated with the information inquiry destination ID.
  • FIG. 14 is a diagram showing an example of the configuration of these databases.
  • (A) shows the information reference database 21a
  • (b) shows the telephone number data base 24a.
  • the contents of the information inquiry destination ID selection conditions include, for example, the above-mentioned day divided into three types of time zones of morning, afternoon, and night, and each information inquiry ID of Al, A2, and A3.
  • each information inquiry ID of Al, A2, and A3 it is possible to correspond to each of these three types of time zones, and to select the information inquiry destination ID according to the time when the information inquiry occurs.
  • A2 is selected as the information reference destination ID, and this A2 is transmitted to the gateway computer 24. Since the notification is made, the user is connected to the telephone having the telephone number of A21 associated with A2.
  • the information inquiry destination database 21 1 a Selects the information inquiry destination ID based on the information inquiry destination ID selection condition of the user.
  • the information reference ID B 1 has a one-to-one correspondence with the information reference B
  • the information reference D Two information inquiry reference IDs correspond to C.
  • the second method for selecting one from a plurality of mobile phones 26 provided for the same information reference is information query that is associated one-to-one with the same information reference.
  • a plurality of telephone numbers associated with the information reference destination ID are provided for the information reference destination ID.
  • the information reference data base 2 la has an information reference destination and an information reference destination ID associated with the information reference destination on a one-to-one basis, and the telephone number database 24 a includes the information reference destination.
  • a reference ID, a plurality of telephone numbers associated with the information reference ID, and a telephone number selection condition for selecting one from the plurality of telephone numbers are provided.
  • FIG. 15 is a diagram showing an example of the configuration of these databases.
  • FIG. 15 (a) shows an information reference destination database
  • FIG. 15 (b) shows a telephone number data base.
  • the information inquiry destination A in FIG. 15 three mobile phones 26 associated with the information inquiry destination A are provided as in the above example.
  • the information inquiry destination ID associated with information inquiry destination A is one of A1
  • the telephone numbers associated with A1 are three telephone numbers A11, A12, and A13. It is.
  • the telephone number database 24a in FIG. 15 (b) shows that when A1 is notified to the gateway computer 24 as the information inquiry destination ID, All, A12, A13 There is a telephone number selection condition to select one from each telephone number.
  • the ID selection conditions for the information reference destination are the same as those in the first method described above.
  • the day is divided into three types of time zones, morning, afternoon, and night, and the telephone numbers A11, A12, and A13 correspond to these in turn.
  • A12 is selected as the telephone number, and therefore, the telephone of the A12 telephone number is connected. become.
  • the gateway computer 24 If there is more than one telephone number in the information reference destination ID, select a telephone number based on the telephone number selection conditions in the telephone number database 24a.
  • the information reference ID B 1 corresponds to the telephone number B 11 1 on a one-to-one basis
  • the information reference Two telephone numbers correspond to the destination ID C1.
  • the first method or the second method of selecting one from a plurality of mobile phones provided for the same information inquiry destination a response by a plurality of telephones as the same information inquiry destination Since the user can be switched, flexibility in responding to an information inquiry can be secured.
  • the telephone of the information inquiry destination is a mobile telephone connected to a mobile telephone network
  • the telephone connection server is a gateway computer connected to the mobile telephone network.
  • the information inquiry destination telephone is an IP telephone connected to the Internet
  • the telephone connection server is a gatekeeper computer connected to the Internet. Will be described.
  • FIG. 16 shows the configuration of the information inquiry and communication system of the second embodiment.
  • the host computer 21, the user computer 22, the Internet 23, the gatekeeper computer 27, and the IP telephone 28 It consists of. These host computer 21, user computer 22, gatekeeper computer 27, and IP telephone 28 are all connected to the Internet 23.
  • the gatekeeper computer 27 is provided with a telephone number database 27a having telephone numbers of IP telephones associated with the information inquiry destination ID.
  • the information inquiry call system of the second embodiment is different from the information inquiry call system of the first embodiment in that the gateway computer 24 is replaced with a gatekeeper computer 27 and the mobile phone 26 is replaced with an IP phone 28.
  • the function of the system is that the host computer 21 notifies the user computer 22 of the address of the gatekeeper computer 27, and that the user computer 21 Except that the user 22 is connected to the gateway computer 27 using this address, and that the telephone to which the user computer 22 is connected is the IP telephone 28.
  • the information inquiry communication system of the second embodiment has the same operation and effect as the information inquiry communication system of the first embodiment.
  • the gatekeeper computer 27 is a device having a function of acquiring the IP address of the IP telephone from the IP network and connecting to the IP telephone based on the telephone number of the IP telephone.
  • a method such as ENUM (Telephone Number Mapping) has been devised as a method for obtaining the IP address of this IP telephone based on the IP address.
  • the information inquiry database provided by the host computer includes, in addition to the information inquiry destination and the information inquiry destination ID associated therewith, a telephone number associated with the information inquiry destination ID.
  • the address of the gatekeeper computer or the gateway computer must be stored separately for each information inquiry destination. It is also possible to use both an IP telephone and a general telephone for the same information inquiry destination. In this case, the selection between the IP telephone and the general telephone is provided for the same information inquiry destination described above. This can be performed by using a method according to the first method or the second method of selecting one from a plurality of mobile phones.
  • the user computer 22 directly accesses the host computer 21 but has another information display destination ID.
  • a system is also conceivable in which the user computer 22 and the mobile phone 26 of the information inquiry destination can talk by accessing the web site and selecting the displayed information inquiry destination ID.
  • Fig. 17 shows the structure of the information inquiry communication system of the third embodiment employing such a system.
  • FIG. The information inquiry communication system of the third embodiment is a system in which a Web site computer 21 A connected to the internet 23 is added to the information inquiry communication system of the first embodiment.
  • This Web site computer 21A has the address of the host computer 21 and the above information inquiry destination ID. It is sufficient that the number of the information inquiry destination ID is at least one, and FIG. 17 shows the case of one.
  • the web site computer displays the address of the host computer 21 and the above-mentioned information inquiry destination ID on its web page, and also connects to the host computer 21 and operates the web site. It has the necessary hardware and software required for The functions of the host computer 21, user computer 22, Internet 23, gateway computer 24, mobile phone network 25, and mobile phone 26 other than the website computer 21 A are the same as those of the first This is almost the same as the information inquiry communication system of the embodiment.
  • the host computer 21 has the same functions as those used in the information inquiry and communication system of the first embodiment described above, as well as the functions described later.
  • the system of the third embodiment does not employ a membership system for users. Therefore, there is no function to check the membership number and password required by adopting the membership system, and the user computer 22 is not displayed such as the screens shown in FIGS. 10 and 11. Also, the screens such as those shown in FIGS. 12 and 13 relating to the call are not displayed.
  • the user computer 22 accesses the "Web site computer 21A" by the user's operation and selects the information reference ID displayed on the web page (1).
  • the web site The computer 21A obtains the address of the user computer 22 from the user computer 22.
  • the web site computer 21A uses the address of the host computer 21 to execute the host computer 21A.
  • Connect to 1 and get from user computer 2 2 The host computer 21 is notified of the address of the user computer 22 and the information inquiry destination ID selected by the user computer 22 (2).
  • the host computer 21 confirms that the information reference destination ID notified from the web site computer 21A exists in the information reference destination database 21a, and then checks the web site computer 21A.
  • a gateway computer that is connected to the user computer 22 using the address of the user computer 22 obtained from the remote computer 21A and has an information inquiry destination ID and a telephone number database 24a including the information inquiry destination ID The address of 24 is notified to the user computer 22 (3). Thereafter, as in the information inquiry and communication system of the first embodiment, the user computer 22 accesses and connects to the gateway computer 24 using the address of the gateway computer 24, The above information inquiry destination ID is notified to the combination user 24 (4). Then, the gateway computer 24 selects the telephone number associated with the above-mentioned information reference destination ID from the telephone number database 24a, and connects the mobile telephone 26 having this telephone number and the user computer 22 to each other. To establish a communication path between the user computer 22 and the mobile phone 26 to which information is to be referred (5).
  • the operation of the web site in the web site computer 21A can be changed by setting the information reference destination to itself or a location related to itself.
  • the system that operates the site can form a system for making a call while keeping the accessor to this Web site and the actual telephone number that operates the Web site concealed. Therefore, in this case, the host computer 21 may charge the web site computer 21A for the call charge.
  • a system that conceals the telephone number of the information inquiry destination can be easily provided to other systems using the Internet. Can be incorporated into
  • the user computer 22 accesses the website computer 21A and selects the information inquiry destination ID, the user computer 22 If the system can be charged reliably by requesting notification of the credit number of the operator, etc., the host computer 21 will charge the Web site computer 21 A a one-time charge. By paying back the section, the use of the system of the third embodiment can be promoted.
  • the user computer 22 accesses the "eb site computer 21A" by operating the user, and selects the information inquiry destination ID displayed on the web page. After that, the web site computer 21A notifies the host computer 21 of the information inquiry destination ID, but a system in which the user computer 22 performs this is also conceivable. As a result, the user computer 22 accesses the web site computer 21 A, selects the information inquiry destination ID displayed on the web page, and enters the information inquiry destination ID and the host computer 21 1 After acquiring the address of the host computer, the user computer 22 accesses the host computer 21 using the address of the host computer 21 to report the information inquiry destination ID.
  • the computer 21 After confirming that the information reference destination ID notified from the user computer 22 exists in the information reference destination database 21a, the computer 21 checks the information reference destination ID and the information reference destination ID. The user computer 22 is notified of the address of the gateway computer 24 provided with the telephone number database 24a including the password.
  • the system uses the information inquiry communication method as shown in FIG. 3 instead of notifying that the third station 1A notifies the host station 1 after the user station 2 accesses the third station 1A.
  • the third station 1A notifies the user station 2 of the information inquiry destination ID and the address of the host computer 21, and the user station 2 notifies the host station 1 of these.
  • the user station 12 is provided with information acquisition and notification means 12 d (not shown).
  • third station 1 1 A Third station notification means 1 1 Ab instead of notifying the information inquiry destination ID confirmation means 1 1 c of the host station 11 1 1 3 A, third station 1 1 A third station notification means 1 l A b obtains information of user station 12 and notifies notification means 12 d of information reference destination ID and address of host computer 21 and obtains information of user station 12 and notification means 12 d. These are notified to the information inquiry destination ID confirmation means 11 c of the host station 11.
  • the user computer 22 may obtain the address of the web site computer 21A required for charging or payback, etc., and notify the host computer 21. It is convenient.
  • the information inquiry destination database 21a provided in the host computer 21 and the telephone number database provided in the gateway computer 24 or the gatekeeper computer 27 are provided.
  • 24a (27a) means that the gateway computer 24 or the gatekeeper computer 27 and the host computer 21 must always be accurately associated with each other.
  • a user computer 22 having a microphone 22a and a speaker 22b is used as a terminal used by the user, but a single telephone connects to the Internet.
  • a browser phone having both the function and the IP telephone function may be used.
  • a browser phone generally refers to a telephone equipped with a browser and having a function of accessing a Web page connected to an IP network such as the Internet. This is a telephone that has both an Internet connection function and an IP telephone function.
  • the Internet is used as the IP network.
  • the present invention is not limited to this. If the network is based on the Internet Protocol (IP), a dedicated IP network is used. Anything can be used, including the network.
  • IP Internet Protocol
  • the first information inquiry communication method or the first information inquiry communication system of the present invention since an IP network is used, a user can easily use a personal computer or the like by connecting to the IP network. can do.
  • the system uses telephone calls, the telephone number of the information inquiry destination is not included in the database of the information inquiry destination held by the host station, so it is not notified to the user station.
  • the telephone number of the information reference destination can be kept confidential. Therefore, it is possible to realize an information inquiry communication method and a system for utilizing the advantage of telephone communication that a response to an inquiry can be immediately obtained, without using the telephone number of the information inquiry destination. be able to.
  • the call between the user station and the information inquiry destination telephone does not pass through the host station, the contents of the call between the user station and the information inquiry destination telephone can be easily concealed from the host station. At the same time, the load on the host station can be reduced.
  • the second information inquiry communication method or the second information inquiry communication system of the present invention by selecting the information inquiry destination ID displayed on the third station, the user station and the information inquiry destination telephone can be connected. Can make calls, so that a system that conceals the telephone number of the information reference destination can be easily incorporated into another system that uses an IP network such as the Internet.
  • the information inquiry destination database of the host station permits reception by the information inquiry destination telephone for each information inquiry destination ID.
  • Information on the permitted reception time zone For accesses made from the user station to the host station at times other than the timetable, the host station stops notifying the user station of the information inquiry destination ID and the telephone connection server address. A call can be received at a time convenient for the information inquiry destination, and the information inquiry destination can be used conveniently.
  • the host station is provided with response rejection station information on a user station that does not respond to access to the host station.
  • response rejection station information on a user station that does not respond to access to the host station.
  • the host station stops notifying the user station of the information inquiry destination ID and the address of the telephone connection server. Calls can be banned for other users.
  • the information inquiry destination database of the host station includes the information inquiry destination information associated with the information inquiry destination ID. Therefore, by displaying this information inquiry destination information at the host station, the user can easily recognize the information inquiry destination.
  • the fifth or seventh information inquiry communication system of the present invention it is possible to switch the respondents by a plurality of telephones as the same information inquiry destination, so that flexibility in responding to the information inquiry is secured. be able to.
  • the connection means in the user station and the software necessary for realizing the voice communication are provided. Is provided to the user station, so that the burden of preparing the user for using the system can be reduced.
  • the management information acquisition means of the host station acquires the management information relating to the call performed on the communication path from the user station, the telephone connection server, or both. Operation and management of this system can be performed easily.
  • the charging processing means of the host station charges the user station for the communication charge based on the management information.
  • the costs of operating the system can be recovered.
  • the user station accesses the third station and selects the information inquiry destination ID, so that the user station is connected to the telephone.
  • the charging processing means of the host station charges the third station for the communication charge, so that the cost of operating the system is reduced by the third using the system. Can be collected from the bureau.
  • a plurality of mobile phone networks are used by using a plurality of gateways corresponding to a plurality of mobile phone networks in different regions or of different types. Since it is possible to construct a system capable of inquiring information, it is possible to construct an information inquiry communication system that is not restricted by the area or type of telephone network.
  • an information inquiry communication method using an IP telephone connected to an IP network as an information inquiry destination or its system is constructed. be able to.
  • the user station can be connected to a browser having both a function of connecting to an IP network and an IP telephone function using a single telephone. Since it is composed of a phone, a wired telephone or a mobile phone, there is no need to prepare a personal computer with a microphone and a speaker, and the user can easily and inexpensively acquire the terminal to be used. And the user's operation can be facilitated.

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  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)

Abstract

L'invention vise à mettre en oeuvre un procédé de communication de demande d'informations pouvant aisément être utilisé au moyen d'un réseau IP tel qu'Internet. Lorsqu'une station utilisateur sélectionne un identificateur de destination de demande d'informations lié à une destination de demande d'informations dans la base de données d'une station hôte, ladite station hôte notifie cet identificateur et une adresse de serveur de connexion téléphonique aux stations utilisateurs. La station utilisateur se connecte au serveur de connexion téléphonique notifié par la station hôte et notifie ledit identificateur de destination de demande d'informations. Ensuite, le serveur de connexion téléphonique se sert de sa base de données de numéros téléphoniques afin de connecter la station utilisateur à un appareil téléphonique du numéro téléphonique lié à l'identificateur de destination de demande d'informations.
PCT/JP2003/005133 2002-04-24 2003-04-23 Procede et systeme de communication de demande d'informations WO2003092253A1 (fr)

Priority Applications (2)

Application Number Priority Date Filing Date Title
JP2004500478A JP4232740B2 (ja) 2002-04-24 2003-04-23 情報照会通話方法及びそのシステム
AU2003235392A AU2003235392A1 (en) 2002-04-24 2003-04-23 Information enquiry communication method and system thereof

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
JP2002122417 2002-04-24
JP2002-122417 2002-04-24

Publications (1)

Publication Number Publication Date
WO2003092253A1 true WO2003092253A1 (fr) 2003-11-06

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PCT/JP2003/005133 WO2003092253A1 (fr) 2002-04-24 2003-04-23 Procede et systeme de communication de demande d'informations

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JP (1) JP4232740B2 (fr)
AU (1) AU2003235392A1 (fr)
WO (1) WO2003092253A1 (fr)

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2007006154A (ja) * 2005-06-24 2007-01-11 Fujitsu Ltd 通信システム及びセッション確立方法
JP2012065297A (ja) * 2010-08-18 2012-03-29 Canon Marketing Japan Inc 電話番号処理装置

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH0955806A (ja) * 1995-08-14 1997-02-25 Nippon Telegr & Teleph Corp <Ntt> 広帯域通信網における情報検索接続方法及びシステム
JP2001285476A (ja) * 2000-03-28 2001-10-12 Fujitsu Ltd Ｉｐ端末収容方法及びそのゲートウェイ装置及びゲートキーパー装置及びｉｐ端末

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH0955806A (ja) * 1995-08-14 1997-02-25 Nippon Telegr & Teleph Corp <Ntt> 広帯域通信網における情報検索接続方法及びシステム
JP2001285476A (ja) * 2000-03-28 2001-10-12 Fujitsu Ltd Ｉｐ端末収容方法及びそのゲートウェイ装置及びゲートキーパー装置及びｉｐ端末

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2007006154A (ja) * 2005-06-24 2007-01-11 Fujitsu Ltd 通信システム及びセッション確立方法
JP4480634B2 (ja) * 2005-06-24 2010-06-16 富士通株式会社 通信システム及びセッション確立方法
JP2012065297A (ja) * 2010-08-18 2012-03-29 Canon Marketing Japan Inc 電話番号処理装置

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AU2003235392A1 (en) 2003-11-10
JP4232740B2 (ja) 2009-03-04

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