WO2003083747A1

WO2003083747A1 - Delivery management server, delivery management method, customer management program

Info

Publication number: WO2003083747A1
Application number: PCT/JP2003/003951
Authority: WO
Inventors: Kazutaka Nanbu; Hiroo Yamamura; Takayasu Kumakawa; Kazuya Yamazaki
Original assignee: Sagawa Express Co., Ltd.
Priority date: 2002-03-28
Filing date: 2003-03-28
Publication date: 2003-10-09
Also published as: JPWO2003083747A1; CN1643534A; KR20040102059A; AU2003220904A1

Abstract

A customer terminal (10), a management server (20) of a home delivery company having the Web function, and a host computer (30) are connected to one another by the Internet (5). The customer terminal (10) open s a Web site by the browser function of a first setup CD-ROM and selects various software keys of the Web site so as to transfer parcel sender information, parcel receiver information, and a bill number from the Internet server (20) and acquire a duplicate thermal slip (K1), an A4 invoice (K2), a mail label (K3), a certificate of parcel delivery (K4), and a destination list (K5). Moreover, a second setup CD-ROM is used to periodically download from the management server (20) various data of the customer side (all return information of the company, cargo data, mail data, e-collect data, fare data, etc.) and display the data in a predetermined format. When a period (year, month, date) is input, the customer terminal (10) receives the fare data of the company, e-collect data, parcel delivery data, mail data, e-collect transfer data, fare demand data, and the like during the specified period.

Description

Description Delivery management server, delivery management method and customer management program

The present invention relates to a delivery management server and a delivery management method capable of simplifying a delivery operation and an acceptance work by a sender in a home delivery business in which a package is sent from a sender to a consignee. The central center collects various data such as package data, electronic payment data such as postage and cash on delivery, etc., and provides the shipper with a delivery management server and delivery management method. It relates to a customer management program that sends and receives information to and from the server. Background art

With the development of computer networks in recent years, a system has been proposed that automates home delivery tasks that were conventionally performed manually, using computers.

For example, Fig. 1 shows a method in which the sender does not write down the slips by hand and instead obtains the various slips required for delivery using the computer and the printer installed at the sender. Japanese Patent Application No. 2000-402350, filed in Japan on February 28, 2000 Report).

The conventional system shown in FIG. 1 includes a customer terminal 101 provided at a sender, an internet server 102 and a host computer 103 provided at a delivery company that pays dividends, The auction site server 104, which mediates electronic transactions, is connected to each other via the internet 105. You. In the customer terminal 101, a setup CD-ROM provided by a courier company, a flexible disk, and the like are installed.

In the system shown in FIG. 1, when a transaction made on the auction site server 104 is delivered from the sender to the consignee, the auction site server 104 is connected to the Internet server 102 via the customer terminal 101 and connected to the Internet. The server 101 obtains the sender information, consignee information, and the slip number identifying the package to be delivered, and, at the customer terminal 101, the copy-type summary slip K1, A4 invoice K2, Make mail service label Κ 3, package receipt Κ 4, destination list Κ 5, etc.

In addition, the customer terminal 101 sends information such as notification that the parcel delivery has been completed, the expected date of transfer of the collection fee to the shipper for delivery by cash on delivery, and tracking of the delivered parcels. Can be obtained from

Further, as shown in FIG. 2, it is possible to inquire about one invoice number and obtain the information.

In addition, since the customer terminal 101 is installed with a program for creating a package invoice and data such as a format for the invoice, the shipper does not have to take any trouble, and can enter the desired form in an interactive manner. You can get a print slip. However, in the conventional method, the customer terminal 101 can obtain information from the home delivery company by making an inquiry about a slip attached to one package. For example, since the inquiry about the information of package tracking is performed for one slip, if a large number of packages are sent out at the customer terminal 101, enter the inquiry number for each package, and Follow-up must be obtained. In this method, the slip number must be entered according to the amount of the package shipped at the customer terminal 101. The larger the number of slips, the longer it takes time and effort to obtain information on tracking the package.

In addition, in such a conventional method, when a package is sent out from the customer terminal 101 by cash on delivery, it has to be performed for one slip when matching the charge collection.

Furthermore, each time an inquiry is made from the customer side, an inquiry is made to the Internet server 102 and the host computer 103, and there is a risk that the load on the computer will increase when a large number of inquiries are made.

Therefore, an object of the present invention is to provide a home delivery management server, a home delivery management system, and a home delivery management that can simplify the delivery work and the acceptance work by the sender in the home delivery business of sending a package from a sender to a consignee. Is to provide a way. Disclosure of the invention

In order to solve the above-mentioned problems, a delivery management server according to a first feature of the present invention is connected to a customer terminal used by a customer via a computer network, and registers the collection / delivery status of the package in the customer terminal. The present invention relates to a delivery management server used in a customer-supported shipping support system using a network that transmits cargo information and settlement information related to loading, unloading, and loading of packages collected from PDT terminals. That is, the delivery management server according to the first feature of the present invention includes: a cargo information acquisition unit that collects cargo information based on a regularly transmitted operation history of the PDT terminal; and a PDT terminal that is periodically transmitted. Based on the operation history of the customer, the payment information acquisition means for collecting the payment information of the consignee and the cargo information about the customer are extracted from the cargo information collected by the cargo information acquisition means requested from the customer terminal, Settlement by customer or by customer Aggregate for each customer code assigned to each unit and extract payment information about the customer from the payment information collected by the payment information acquisition means requested by the customer information terminal and the payment information acquisition means sent from the customer terminal And payment information providing means for totalizing each customer or each customer code and transmitting the result to the customer terminal.

The delivery management method according to the second aspect of the present invention is a method for managing a package collected from a PDT terminal, which is connected to a customer terminal used by the customer via a computer network and in which a collection status of the package is registered. The present invention relates to a delivery management method used for a delivery management server of a customer-oriented shipping support system using a network for transmitting cargo information and settlement information relating to loading and unloading. In other words, the delivery management method according to the second aspect of the present invention provides a freight information acquisition step of collecting freight information based on an operation history of a PDT terminal that is periodically transmitted, and a periodic transmission. Based on the operation history of the PDT terminal, a payment information acquisition step that collects the payment information of the consignee, and cargo information related to the customer is extracted from the cargo information collected in the cargo information acquisition step requested by the customer terminal Collected by each customer or each customer code assigned to each customer's payment unit and collected at the cargo information provision step to send to the customer terminal and the payment information acquisition step requested from the customer terminal A payment information providing step of extracting payment information relating to the customer from the payment information, totaling the payment information for each customer or each customer code, and transmitting the result to the customer terminal.

The customer management program according to the third aspect of the present invention provides a customer service using a network for transmitting cargo information and settlement information relating to loading and unloading of cargo collected from a PDT terminal in which the status of package collection and delivery is registered. Customer management used by customer terminals used by customers connected via a computer network to a delivery management server used in a type of shipping support system About the program. That is, the customer management program according to the third feature of the present invention includes a customer code assigned to each customer or a settlement unit of the customer, and a plurality of customer codes assigned to each customer code according to the number of customers delivered. Computer and the steps for obtaining the package identification number of the package, and the steps for creating the invoice by associating the delivery destination information of the package and the customer code with the unused package identification number and storing it in the shipping information storage device. To be processed. BRIEF DESCRIPTION OF THE FIGURES

FIG. 1 is a schematic configuration diagram of a conventional shipping support system.

FIG. 2 is an explanatory diagram illustrating a screen of tracking information in a conventional shipping support system.

FIG. 3 is a schematic configuration diagram of a user-friendly shipping support system using the Internet according to the embodiment of the present invention.

FIG. 4 is a functional block diagram of the management server used in the shipping support system according to the embodiment of the present invention.

FIG. 5 is a sequence diagram illustrating an operation of the shipping support system according to the embodiment of the present invention. (Part 1 )

FIG. 6 is a sequence diagram illustrating an operation of the shipping support system according to the embodiment of the present invention. (Part 2)

FIG. 7 is a sequence diagram illustrating an operation of the shipping support system according to the embodiment of the present invention. (Part 3)

FIGS. 8A and 8B are diagrams illustrating the screen of the customer terminal according to the embodiment of the present invention.

9A and 9B are diagrams illustrating a fare request history screen presented on the customer terminal according to the embodiment of the present invention. FIG. 10 is a diagram illustrating an unacceptable area list screen presented on the customer terminal according to the embodiment of the present invention.

FIG. 11 is a sequence diagram illustrating an operation of the shipping support system according to the embodiment of the present invention. (Part 4)

FIGS. 12A and 12B are diagrams illustrating the overall operation of the shipping support system according to the embodiment of the present invention.

FIG. 13 is an example of a screen for presenting a list of e-collect delivery history in the customer terminal according to the embodiment of the present invention.

FIG. 14A and FIG. 14B are diagrams illustrating an example of a narrowing-down screen presented on the customer terminal according to the embodiment of the present invention.

FIG. 15 is an example of a screen on the customer terminal according to the embodiment of the present invention, which presents a comparison result between the shipping history data and the e-collect transfer details. FIG. 16 shows an example of a screen on the customer terminal according to the embodiment of the present invention, which presents a list of comparison results between the shipping history data and the e-collect transfer details.

FIG. 17 is an example of a screen on the customer terminal according to the embodiment of the present invention, which presents return information, input information, and simultaneous display of shipping history.

FIG. 18A and FIG. 18B are examples of a screen for presenting whether or not to provide a region-specific non-service in the customer terminal according to the embodiment of the present invention. FIG. 19 is an example of a screen for presenting a comparison screen between the fare history and the billing statement data in the customer terminal according to the embodiment of the present invention.

FIG. 20 is an example of a screen that presents a checklist of a comparison screen between the fare history and the billing statement data in the customer terminal according to the embodiment of the present invention. BEST MODE FOR CARRYING OUT THE INVENTION FIG. 3 is a schematic configuration diagram of a user-supported multi-shipping support system using the Internet according to the present embodiment.

In the shipping support system shown in FIG. 3, a customer terminal 10 and a courier system are connected via an Internet 5. Here, the auction site 4 may also be connected. The delivery company system includes a management server 20 and a host computer 30.

The management server 20 has a Web function, and transmits to the customer terminal 10 cargo information and settlement information relating to loading, unloading, unloading and loading of the luggage collected from the PDT terminal in which the luggage collection / delivery status is registered.

The host computer 30 includes a mother host 41, a company-specific data generation system 40, a cargo system 42, and the like. In addition, the host computer 30 obtains data from the PDT in which the collection status of the package and the payment information such as cash on delivery and credit settlement are registered by the person in charge of collection and delivery of the package.

A first setup CD-ROM, a second setup CD-ROM, and a flexible disk are distributed to the customer terminal 10. The first setup CD-ROM stores a program for creating a sending slip from invoice data. The second setup CD—R〇M stores a program that obtains information such as package tracking, fee collection, etc. from the management server 20 for the delivery slip created at the customer terminal 10. In addition, the flexible disk stores a customer code numbered for each customer settlement unit, such as a department, and a baggage identification number that can be used in the customer code. Multiple package identification numbers are registered so that all package identification numbers are not used. Further, when the relay fee, the relay area, the area where specific packages can be delivered, and the like stored in the first and second setup CD-ROMs have been updated, it is preferable that the difference is also stored in the flexible disk. Installed using the first setup CD-R〇M, the second setup CD-ROM, and the flexible disk, the customer terminal 10 uses the shipping support system according to the embodiment of the present invention. be able to. In the embodiment of the present invention, the setup CD-RM is divided into two pieces, but these pieces may be stored in one CD-ROM. Information stored on a flexible disk may also be stored on a setup CD-ROM and distributed.

The customer terminal 10 uses the browser function to open the home page of the courier company. Here, by selecting various software keys on the homepage, the customer terminal 10 causes the management server 20 to transfer the sender information, the receiver information, the slip number, etc., and to copy the thermal slip Kl, Α 4 Obtain invoice Κ 2, mail service label Κ 3, package receipt 受 4, destination list Κ 5. That is, a plurality of keys related to home delivery are displayed on the screen, and a transmission request for file information is transmitted to the URL of a specific server indicating a storage destination of data corresponding to these keys. In addition, the customer terminal 10 receives the required settings from the management server 20 such as the master D Β, the individually required settings, and receives various files such as a copy of the thermal slip Kl, Α4 invoices Κ2, and the mail carrier label Κ 3. Issue a package delivery slip # 4, destination list # 5, etc.

On the other hand, the customer terminal 10 sends a series of data on the customer side, such as all return information, freight data, mail service data, e-collect data, and fare data, of the customer's company from the management server 20 on a regular basis. And download it on the screen in the specified format. Further, by transmitting the customer code to the management server 20, various data associated with the customer code can be obtained. When a period is entered in the year, month, and day format for which information is to be obtained, the customer terminal 10 displays the company's rental and e-collection data, e-collected data, package delivery data, and mail service during that period. Data, e-collect transfer details, Receives various data such as fare billing data from the management and server 20. Further, the customer terminal 10 is provided with a collection processing function for collecting data such as transferred, delivered, untransferred and the like and displaying them in a list, a data linking process for linking related data, and the like.

In addition, the customer terminal 10 has a function of presenting a relay fee such as a remote island and displaying the region where the relay fee is required by color.

The management server 20 is connected to the host computer 30 and returns return data on fares, e-collections, PDT, etc. for each company such as company a and company b or for each settlement section section from the host computer 30. Acquire and temporarily save. Further, in response to a request for overnight return from the company or the settlement section, these return data are transmitted to the customer terminal 10 of the company that has requested the return. The management server 20 stores the type of return data requested by the customer terminal 10 as a return master. In other words, the customer terminal 10 sends the return data corresponding to the type of return data stored in the return cell to the customer terminal 10 <This return master is mother-host 41, company-specific It is provided separately from the data generation system 42.

The mother host 41 provided in the host computer 30 stores customer information, fare inquiry data, billing details information, e-collection collection results, transfer details information, a return master for the mother host, etc. ing. For example, the host computer 30 refers to the return data of the return space 45 for the mother host by performing the periodic transmission process once a day, and returns the relevant information from the stored information. Send the data to the management server 20. Here, the fare inquiry data includes relay fee information for relaying the luggage required for delivery to a remote island or the like.

On the other hand, the freight system 42 collects application information, PDT data, mail service data, etc. from collection and delivery staff, and periodically collects this information three times a day. Sent to the company-specific data generation system 40.

The company-specific data generation system 40, from the mother host 41, sends fare inquiry data, fare billing statement information, e-collect collection results, and transfer details, for example, once a day by nightly batch processing. Gather information. Furthermore, clearing data, PDT data, and mail service data are collected from the freight system 42, for example, by regular transmission three times a day, and organized by referring to the return master 46 for each company. To the management server 20. With reference to FIG. 4, the management server 20 according to the embodiment of the present invention will be described.

The management server 20 according to the embodiment of the present invention includes a package identification number empty information storage device 101, a package identification number allocation information storage device 102, a customer information storage device 103, a cargo information storage device. 104, payment information storage device 105, billing information storage device 106, customer information registration means 111, customer information registration means 112, cargo information acquisition means 113, cargo information provision means 111 4, Payment information acquisition means 1 1 5, Payment information provision means 1 1 6, Billing information creation means 1 1 7, Input / output control device 1 2 1, Communication control device 1 2 2, Input device 1 2 3, Display device It has 1 24.

The package identification number empty information storage device 101 is a storage device that stores an empty number that is not already assigned to the customer among the package identification numbers assigned to the customer. The package identification number allocation information storage device 102 stores a package identification number associated with each customer code. The customer information storage device 103 is a storage device for storing, for each customer code, a customer name, an address, a telephone number, a settlement section name, a settlement account, and the like. Here, the customer code may be assigned to each company, or in the case of a large company, the customer code may be assigned to each section to settle. The freight information storage device 104 is a storage device that stores freight information including luggage collection / delivery information, tracking information, and the like based on the operation history of the PDT terminal that is periodically transmitted. The payment information storage device 105 is a storage device that stores payment information including credit payment information, cash-on-delivery information, and the like based on the operation history of the PDT terminal that is periodically transmitted. The billing information storage device 106 is a storage device that stores information when the management server 20 charges a customer for a shipping fee, a system billing, and the like.

The customer information registration means 111 is a means for issuing a customer code and storing the customer information such as the customer name and address in the customer information storage device 103 in association with the customer code. Furthermore, referring to the package identification number empty information storage device 101, an empty number is obtained, the customer code is associated with the customer number, and a number of package identification numbers is allocated according to the number of customers delivered. The information is stored in the allocation information storage device 102. At this time, for example, a number of package identification numbers sufficient to cover the maximum number are assigned to customers who ship a maximum of 100 packages per month. The customer terminal 10 carries out the shipment by associating the package with an unused package identification number or a package identification number for which collection, delivery, settlement, and the like have been completed.

The customer information registration means 111 further stores the customer code and the package identification number associated with the customer code on a setup flexible disk distributed to the customer. At this time, information such as luggage leasing, relay fees, delivery days, and areas where special packages cannot be delivered, etc., described on the setup CD—R〇M, and the latest information managed by the management server 20 It is preferable to also store the difference of

The customer information updating means 112 is means for updating the customer information storage device 103 when a change in customer information is received from the customer terminal 10.

The cargo information acquisition means 1 1 3 This is a means for acquiring collection / delivery information, tracking information, and the like of the goods, and storing them in the cargo information storage device 104 in association with the package identification number. Acquisition of cargo information may be performed by batch processing at night or in real time. Here, the “cargo information” is the package identification number of the package for each consignee for each customer, and at least one of the following: package delivery status, package quantity, freight, cash on delivery fee, insurance fee, and relay fee Is data corresponding to.

The cargo information providing means 1 14 acquires the package identification number assigned to the customer from the customer code based on the request from the customer terminal 10, and the cargo information associated with the acquired package identification number. Is obtained from the cargo information storage device 104 and provided to the customer terminal 10. At this time, when the cargo information providing means 1 14 receives a request for transmission of cargo information for each customer from the customer terminal 10, the presence or absence of the cargo information is determined, the result is notified to the customer terminal, and the cargo information is transmitted. If there is, it is preferable to send the cargo information according to the download request from the customer terminal.

The settlement information acquisition means 113 periodically acquires cash on delivery information, credit settlement information information, and the like from the host computer 30 and stores them in the settlement information storage device 105 in association with the package identification number. Means. Acquisition of the settlement information may be performed in a batch process at night as in the acquisition of the cargo information, or may be acquired in real time. Here, the “payment information” is a data set in which one or more of the package identification number of the package, the settlement method, the scheduled transfer date and the transfer completion date for transferring the settled amount to the customer are associated. . The payment information providing means 1 16 acquires the package identification number assigned to the customer from the customer code based on the request from the customer terminal 10 and associates it with the acquired package identification number. This is a means for acquiring payment information from the payment information storage device 105 and providing it to the customer terminal 10. At this time, the payment information providing means receives a request for transmission of payment information for each customer from the customer terminal Then, it is preferable to determine the presence or absence of the settlement information, notify the result to the customer terminal, and, if there is the settlement information, transmit the settlement information in accordance with the download request from the customer terminal.

The billing information creating means 117 is means for creating data to be billed to the customer for each customer code from the shipment status of the package and the like and storing the data in the billing information storage device 106.

Although not shown, when accepting a connection from the customer terminal 10, the customer terminal 1 checks for any change in at least one of the package fare, transit fee, delivery days, and additional area for specific package delivery. It is preferable to provide the difference from the information stored in 0.

The input / output control device 122 is a device for controlling input / output of the management server 20. The input / output control device 122 receives an input from an input device 123 constituted by a keyboard, a mouse, and the like, and outputs the input to the communication control device 122 and the display device 124. The communication control device 122 is a device that enables the management server 20 to communicate with the Internet 5 and the host computer 30 by means of a LAN port, a modem, or the like.

The management server 20 is realized by installing a predetermined software program on a general computer, loading the program on a temporary storage device, and processing the program by a central processing controller. The user-supported multi-shipping support system using the Internet configured as described above will be described below with reference to the sequences of FIGS.

First, a flexible disk for setup is created in the courier system, and distributed along with the first setup CD-ROM and the second setup CD-ROM to the customer who is the shipper. For this setup The flexible disk stores a customer code and package identification numbers (inquiry numbers) of multiple packages assigned according to the number of customers delivered. Further, when the relay fee, the relay area, the area where specific packages can be delivered, and the like stored in the first and second setup CD-ROMs have been updated, it is preferable that the difference is also stored in the flexible disk. Here, it is preferable that the package identification number be managed separately for the package handed to the delivery destination and the mail service for the boss.

The customer installs the setup disk and the internal information of the first setup CD-RM into the customer terminal 10 and operates the customer terminal 10 to operate the homepage of the home delivery company system (not shown). ) And display it on the screen.

This home page contains a number of keys, such as invoice creation key, mail service label creation key, delivery destination registration key, comment registration key, environment setting key, and cargo tracking key, which are necessary to create a sending slip. Presented.

Then, select the environment setting key on the customer terminal 10 and enter the required setting key, individual required setting key, telephone number key, zip code key, slip layout key, cash on delivery key key, and course key. Evening, etc. (collectively referred to as first customer information) is transmitted from the mother host 41 via the management server 20 (d2, d3).

On the other hand, the mother host 41 sends the customer data to the management server 20 and sends the customer information (d4). On the other hand, the second setup CD-ROM customer information (hereinafter referred to as second customer information) is transmitted to the company-specific data generation system 40 (d5). After the second customer information is first transmitted to the company-specific data generation system 40, only the new and changed information is transmitted. Further, the company data overnight generation system 40 sends the second customer information to the management server 20. I believe (d6).

In addition, the freight system 42 sends the company's application data overnight, PDT data overnight, mail service data, and relay area data three times a day via the company-specific data overnight generation system 40. And sends it to the management server 20 for storage (d7). This clearing data, PDT data, is data input by the PDT terminal. For example, in the case of an e-collection in which a credit card is settled when delivering a package, the card type, card number, amount, etc. are entered and sent to the freight system.

On the other hand, the customer terminal 10 installs the second setup CD_ROM in the customer terminal 10 (d8). Along with this installation, the customer terminal 10 displays a screen (not shown) on an initial page of the second service enabled by the second setup CD-ROM.

When the environment setting button is selected on this initial page, an environment setting screen (not shown) is opened based on the program installed by the second setup CD-ROM, and the return data acquisition setting of this data screen is performed. Open the standard screen (not shown) and set automatic data capture or manual capture. In the present embodiment, it is assumed that automatic capture is set.

The customer terminal 10 sets a company code, an operator code, a type of data to be automatically returned, and the like on the automatic capture setting screen. Further, the first return data 39 is set by transmitting the data to the management server 20 via the Internet (d 9).

When the data item to be returned is transmitted from the company data generation system 40, the management server 20 stores it as second return data 36 in the company data generation system 40 (d10). On the other hand, when the data item returned by the mother host 41 is transmitted, the mother host 41 stores it as the third returned data item 37 (d11). Here, the third return date to remember In the evening 37, data on application data, PDT, mail service, etc., are added with a company code (customer code).

The mother host 41 saves the third return data and transmits the data based on the third return data 37 to the company-specific data generation system 42 three times a day (d 1 2 ).

Next, as shown in FIG. 6, the company-specific data generation system 42 converts the data based on the third return date 37 transmitted in dl 2 into cargo via the mother host 41. When freight data such as collection and delivery records, clearing, PDT, mail service PDT, etc. are returned from the system 42, these data are organized by company code and saved in a file 35 (d12a) ).

Then, referring to the second return data 36 stored in the file 36, only the return data is extracted from the return data of each company and transmitted to the management server 20 (d1 3) .

On the other hand, when the customer operates the customer terminal 10 to select the second service icon as shown in FIG. 6 (d 14), the customer terminal 10 is notified to the management server 20 by our company. Inquire whether there is return data (d15).

The management server 20 transmits the stored return data for each company transmitted from the company-specific data generation system 42 and, for each inquiry request from the customer terminal 10, there is return data for each company corresponding to the request. It determines whether or not to do so, and if it exists, the type is notified to the customer terminal 10 (d16).

For example, as shown in Fig. 6, a status indicating whether there is delivery completion data, e-collect collection status data, fare inquiry data, freight billing statement data, etc. is added to the customer terminal 10 as shown in Fig. 6. Is displayed.

Next, the user operates the customer terminal 10 to select desired data and transmits it to the management server 20 (d17). Management server 20 The return data corresponding to the selected item is downloaded to the customer terminal 10 (d18). For example, the customer's delivery completion data, e-collect collection status data, freight inquiry data, or billing statement data is downloaded. These data may be notified by e-mail or may be presented to the browser via HTTP. Alternatively, the data may be transmitted in a file format such as a CSV file and downloaded at the customer terminal 10.

The customer terminal 10 presents a service screen as shown in FIG. 8A and FIG.

In FIGS. 8A and 8B, a shipping result screen and a sub screen for selecting the data linked to this screen are displayed. In the sub screen, a link to the shipping result screen is provided, and when the desired date is selected from the sub screen, the display immediately transitions to the shipping result screen and you can check the shipping result it can. As shown in Fig. 8A and Fig. 8B, detailed screens such as package shipping history, e-collect collection history, fare billing history, mail service shipping history, mail service shipping history, etc. are presented.

This sub-screen also has links to show the package shipping history, e-collect collection history, and fare billing history.

As shown in Fig. 9A, the fare billing history displays all the items immediately after startup, and the customer terminal 10 can display the last item in ascending order of the package receipt output and inquiry number at the customer terminal 10. As shown in Figure 9A, the total number of items, quantity, billing amount, fare, cash-on-delivery fee, insurance premium, relay fee, advance payment, surcharge, and shipping date and inquiry number for each package , Slip classification, addressee name, delivery shop, quantity, flight type, billing amount, rental, cash on delivery fee, insurance fee, etc. are shown. Also, as shown in FIG. 9B, the list can be narrowed down by specifying the period. In this case, only records corresponding to the narrowed period And state the total amount of the record.

Here, the relay fee is based on the relay area where the relay fee is required, for example, a remote island using sea and air flights. By selecting a service area list (not shown) by region, the customer terminal 10 can display a list of cash on delivery, cool, and whether or not relaying is necessary for each region, as shown in Figure 10. It is possible.

In other words, the customer can obtain the relevant information by inputting the latest information (cash on delivery, cool, relay, etc.) on the shipment package without entering the inquiry number and conditions such as the period.

In addition, since the mail service is often direct mail on the mail service sending result screen, only the mail service sending history and mail service sending result are presented.

The customer terminal 10 can change the return data. For example, as shown in Fig. 7, the customer terminal 10 is operated, and an ID code (company code, operator code), a file name (delivery completion data, e—collect collection status data, Enter the fare inquiry data, the fare billing statement data, etc.) and the change request, send them to the management server 20, and get the data change screen (not shown) (d20, d21) .

Then, the user changes the data to be returned on this change screen and sends it to the management server 20 (d22).

When receiving the change data of the return data, the management server 20 updates the managed return data according to the change data (d23). Further, the changed data is mirrored to the company-specific data generation system (d24).

If the change data includes return data managed by the mother host 41, the management server 20 changes the mother host 41 to the change for the mother host. Send a new message (d25).

Upon receiving the mirrored change data, the company-specific data generation system 40 updates the return data it manages to the changed data (d26).

When the mother host 41 receives the changed data from the management server 20, it updates the managed return data to the changed data (d27).

Then, the mother host 41 sends data such as fare inquiry data, fare billing details information or e-collect collection results, and transfer details information based on the updated third return data three times a day ( d2 8). In addition, the freight system sends data such as application, PDT, and mail freight to the company-specific data generation system once a day (d29).

The company-specific data generation system 40 determines the data to be returned based on the updated second return data, sorts the data by company, and transmits the data to the management server 20 (d30). The management server 20 stores the returned data (d31).

Thereafter, as shown in FIG. 11, every time the second service icon displayed on the screen of the customer terminal 10 is selected, an inquiry request for an overnight message is sent to the management server 2 as described above. Sent to 0. Further, the type of the stored data is notified from the management server 20, and any one of the data can be downloaded (d14 to d18).

At this time, from the management server 20, only the delivery completion data, e-collect collection status data, freight inquiry data, and fare billing statement data are returned based on the updated return data. come.

That is, as shown in FIGS. 12A and 12B, the second service of the present embodiment stores the first return data in advance in the management server 20 and the second return data in accordance with the company. The third return date is sent to the data generation system 40 And save the data (fare inquiry data, billing details, e-collection collection results, and transfer information) based on the third return data from mother host 41 three times a day. The data is sent to the company-specific data generation system 40. In addition, the freight data is transmitted once a day from the freight system 42 (D 2), and these data are organized by the company-specific data generation system 40 by company and based on the stored second return data. The data is transmitted to the management server 20 (D3).

Then, as shown in FIG. 12A and FIG. 12B, when the second service icon is selected, the customer code is transmitted, and the return data acquired by the customer is requested (D4). Further, it downloads the fare inquiry data returned from the company-specific data generation system 40, the e-collection collection amount, the package delivery business, etc. (D5). Next, a screen obtained on the customer terminal 10 by the method of the present embodiment will be described.

Figure 13 shows the e-collect shipping history list screen. As shown in Figure 13, e-collect shipping history from May 5 to May 12 is displayed in a list. As described above, the management server 20 according to the embodiment of the present invention makes it possible to view all the e-collect shipping histories for each company at once without inputting an inquiry number.

In addition, the e-collect shipping history corresponds to the shipping date, inquiry number (package identification number), slip classification, destination name, collection status, transfer date, transfer amount, collection amount, etc. You can know how much money will be collected when the payment has been made or is waiting for the transfer.

In addition, when the cash-on-delivery amount and the collection amount are different, the display in red makes it possible to promptly contact the sales office. In this way, the latest cash collection status of each package shipped by e-collection can be checked visually. In addition, the collection status of cash on delivery can be grasped for each package, and the transfer amount of cash on delivery can be grasped in advance.

In addition, when a return occurs, it is possible to check the cash collection status and take prompt action such as performing a refund process.

FIG. 14A and FIG. 14B are explanatory diagrams illustrating an aggregation screen of e_collected data. As shown in Fig. 14A, a list of uncollected, waiting for transfer, and transferred collection status is displayed. In addition, since all of these data are linked, by setting one or more conditions in the collection status combo box, the screens that have been narrowed down, such as already transferred and waiting for Can be displayed.

Further, the customer terminal 10 can match the e-collect transfer details data settled by credit as shown in FIG. The e-collect collection data and the e-collect transfer details data of the shipment data of the customer terminal 10 and the return data from the management server 20 are matched for each inquiry number, and are there any items that are different from each other? Judge whether or not. If there is a record that contains different items, the items or records are displayed in different colors as shown in Figure 16. This allows the user to determine at a glance what has not been collected and to check the consistency between the shipping data and the returned data. FIG. 17 is a diagram showing the shipping history list shown in FIG. 13 in detail. In FIG. 17, a shipping history list is displayed, and when one of the shipping histories is selected, input information including slip information and return information are simultaneously displayed for the selected record.

For return information, delivery status, delivery date, settlement category, collection date, collection money Data such as amount, transfer date, fare amount, insurance premium, replacement fee, etc. are displayed. Input information and return information written on the slip can be checked at the same time for each package. Further, as shown in FIGS. 18A and 18B, the customer terminal 10 of the present embodiment automatically checks whether or not the service is available for each area.

When this check display is performed, the customer terminal 10 obtains it from the CD-R〇M program for the second service, or transfers the error area master file from the management server 20 and saves it.

The information in the error area mass evening file includes the area code where cash on delivery is not available, the area code where cool flights are not available, the area code where time zone is not specified, the area code where cash on delivery is not available, and ) Impossible Possible area codes and time zone designations may not be available.

First, open the invoice creation screen. The invoice screen includes a screen HI for invoice generation, a cash-on-delivery software light for notifying the availability of cash-on-delivery handling, a cool flight software light for notifying the availability of cool flight handling, and a time zone near this column. A flashing screen H2, etc., consisting of a time zone designation software light that informs the user of the designation is provided. Next, enter the consignee's address, telephone number, and postal code on the invoice generation screen.

On the other hand, a cool flight designation screen, a time zone designation screen, or a cash on delivery transaction screen is opened. In FIG. 18, the cool flight screen H3 is opened. In this cool screen, if freezing or refrigeration is specified and the time zone is specified, the service can be checked by referring to the Ella area master file, and the cooling can be specified. It is determined whether or not delivery is possible during the designated time zone. For example, the non-cool flight non-service districts in the error area master file are managed by phone number, and the In the case of C, it is determined that cool flights are not allowed.

Also, it is determined whether or not time can be specified by referring to the error area area file stored in association with the non-delivery time, the telephone number, and the area code. If the entered time zone falls within this non-delivery time, it is determined to be undeliverable.

In addition, there are areas where delivery is not possible due to bad weather if the time zone is specified. Therefore, by referring to the error district master file that is stored by associating the district code, time zone, and telephone number that may be undeliverable in this way, it is possible to determine whether delivery by time zone is possible. Is determined. If the entered phone number corresponds to this district code, it is determined that there is a possibility that delivery will not be possible. The same processing is performed in cash-on-delivery handling.

In the display of software lights, when it is determined that the area is not allowed, it is displayed in red to indicate that it is not available. When the area is not an unusable area, the corresponding software light is displayed in green to indicate that it can be handled. If there is a possibility of matching with the district, the corresponding software etc. will be displayed in yellow. Further, in the present embodiment, the relay fee generation area is notified. The area code of the area where the relay fee is generated is obtained from the mother host 41 via the management server 20 and stored in the error area file. Referring to the error district master file, when the entered telephone number corresponds to the district code of the district where the relay fee is generated, it is displayed in red as above to indicate that the relay fee is required.

On the other hand, as shown in FIG. 19, the customer terminal 10 can match the fare information with the billing statement data for the shipping data and the return data based on the invoice. In Fig. 19, the fare history data and the billing statement are compared by the inquiry number, and it is determined whether there is any item that differs for each record. As shown, records or different items are displayed in different colors. As a result, customers can judge freight errors at a glance

In the above-described embodiment, the host computer connects the company data generation system and the mother host. However, a host computer integrating these functions may be used.

Industrial applicability

As described above, according to the present invention, freight information and electronic payment information are periodically collected at the central center, and are arranged for each customer based on the type of return data requested by the customer registered from the customer terminal. can do.

Further, in response to a request for return data for each customer from the customer terminal, all return data for each customer is down-loaded at the customer terminal based on the type stored from the central terminal, and operation instructions are issued. Display the return data of the selected customer unit on the screen. In addition, open various related return data on the same screen.

For this reason, all data delivered by the customer can be referred to in a list at regular intervals without having to enter the inquiry number, so that the customer can obtain cargo information and electronic payment information in a short time with simple operations. The effect of being able to obtain is obtained.

In addition, since it is not necessary to input an inquiry number every time various data are obtained, traffic is reduced as compared with the conventional method, so that the load on the server at the central center can be reduced.

In addition, the shipping support terminal of the present invention includes a screen for generating an invoice, a cash-on-delivery software light for notifying whether cash-on-delivery handling is possible, a cool flight software light for notifying whether or not cool flight handling is possible, and a time near this field. A blinking screen consisting of a time zone designation software light that informs you of the possibility of band designation. And a software light that indicates the presence or absence of a relay fee are displayed at the same time, and the consignee information entered on the invoice screen is compared with the unrestricted area error file and the relay area, and based on the comparison result, the corresponding software is Lights are displayed in different colors.

This has the effect of allowing the customer operator to visually determine whether the specified delivery is possible and whether there is a relay fee when creating the invoice.

Claims

The scope of the claims

1 · Connected to the customer terminal used by the customer via a computer network, and the status of the collection and delivery of the package is registered in the customer terminal. Cargo information and settlement information related to loading, unloading, and loading of the package collected from the PDT terminal. A delivery management server used in a customer-supported shipping support system using a network that sends

Freight information acquisition means for collecting the freight information based on the operation history of the PDT terminal transmitted periodically;

Payment information acquisition means for collecting the payment information of the consignee based on the operation history of the PDT terminal transmitted periodically,

The cargo information relating to the customer is extracted from the cargo information collected by the cargo information acquisition means requested from the customer terminal, and a customer code assigned to each customer or a settlement unit of the customer. A cargo information providing means for collecting information for each customer and transmitting the information to the customer terminal;

The payment information relating to the customer is extracted from the payment information collected by the payment information acquisition unit requested from the customer terminal, and the payment information is totaled for each customer or each customer code. Payment information sending means to be sent to the terminal;

A delivery management server comprising:

2. In the freight information providing means, upon receiving the freight information transmission request for each customer from the customer terminal, determining the presence or absence of the freight information, notifying the result to the customer terminal, If there is the cargo information, the cargo information is transmitted according to the download request from the customer terminal. The delivery management server according to claim 1, wherein:

3. The cargo information is the luggage identification number of the luggage for each consignee of each customer, and the delivery status of the luggage, number of the luggage, freight, cash on delivery fee, insurance fee, and relay fee 2. The delivery management server according to claim 1, wherein the delivery management server is data in which at least one is associated.

4. When the payment information providing means receives the transmission request for the payment information for each customer from the customer terminal, it determines whether the payment information exists, notifies the customer terminal of the result, and The delivery management server according to claim 1, wherein when there is the payment information, the payment information is transmitted in accordance with the download request from the customer terminal.

5. The payment information is a data set in which at least one of a package identification number of the package, a payment method, a scheduled transfer date and a transfer completion date for transferring the settled amount to the customer is associated. 2. The delivery management server according to claim 1, wherein:

6. Allocate the customer code for each customer or each payment unit of the customer and register in the customer information storage device, and further, for each customer code, a plurality of packages of the package according to the number of deliveries of the customer. Customer information registration means for assigning an identification number and registering it in the package identification number storage device

The delivery management server according to claim 1, further comprising:

7.The customer information registering means stores the customer code and the plurality of package identification numbers assigned to the customer code so as to be distributed to the customer. Remember on disk

7. The delivery management server according to claim 6, wherein:

8. The delivery according to claim 7, wherein the customer information registration means stores at least one of the freight fare, the relay fee, the number of days of delivery, and the non-delivery area of the special package on the disk. Management server.

9.When accepting the connection from the customer terminal, confirm the change of any one or more of the fare, the relay fee, the number of days of delivery, and the additional area for the delivery of the specific package of the package, and store it on the disk. Provide the difference with the information

9. The delivery management server according to claim 8, wherein:

10 .Connected to the customer terminal used by the customer via the computer network, and the status of the collection and delivery of the package is registered in the customer terminal. In a delivery management method used for a delivery management server of a customer-supported shipping support system using a network for transmitting information,

A cargo information acquisition step of collecting the cargo information based on the operation history of the PDT terminal transmitted periodically;

A payment information acquisition step of collecting the payment information of the consignee based on the operation history of the PDT terminal transmitted periodically;

From the freight information collected in the freight information acquisition step requested from the customer terminal, the freight information relating to the customer is extracted, and for each customer or each customer code assigned to a settlement unit of the customer. A cargo information providing step of summing up and transmitting to the customer terminal;

Collected in the payment information acquisition step requested from the customer terminal A payment information providing step of extracting the payment information related to the customer from the payment information, totaling the payment information for each customer or each customer code, and transmitting the total to the customer terminal;

A delivery management method comprising:

11.In the cargo information providing step, upon receiving a request for transmission of the cargo information for each customer from the customer terminal, determining the presence or absence of the cargo information, notifying the result to the customer terminal, If there is the freight information, send the freight information according to the download request from the customer terminal

10. The delivery management method according to claim 10, wherein:

1 2. The cargo information is the luggage identification number of the luggage for each consignee of each customer, and the delivery status of the luggage, the number of the luggage, freight, cash on delivery fee, insurance fee, and relay fee 10. The delivery management method according to claim 10, wherein the data corresponds to the above.

13. In the payment information providing step, upon receiving a request for transmission of the payment information for each customer from the customer terminal, determining whether the payment information is present, notifying the result to the customer terminal, When there is the payment information, the payment information is transmitted according to a download request from the customer terminal.

10. The delivery management method according to claim 10, wherein:

14. The payment information is one of a package identification number of the package, a payment method, a scheduled transfer date and a transfer completion date for transferring the settled amount to the customer. 10. The delivery management method according to claim 10, wherein the data is data in which at least one is associated.

15. The customer code is assigned to each customer or each payment unit of the customer and registered in the customer information storage device. Further, for each customer code, a plurality of packages of the package according to the number of deliveries of the customer Customer information registration step for assigning an identification number and registering it in the cargo identification number storage device

A delivery management method, further comprising:

16. In the customer information registering step, the customer code and the plurality of package identification numbers assigned to the customer code are stored on a disc so as to be distributed to the customer.

16. The delivery management method according to claim 15, wherein:

17. The customer information registration step according to claim 16, wherein in the customer information registration step, at least one of a freight fare, a relay charge, a delivery time, and a special non-delivery area of the package is stored in the disk. Delivery management method.

18.When accepting the connection from the customer terminal, check whether any changes have been made in any of at least one of the fare, the relay fee, the number of days of delivery, and the additional area for the delivery of the specific package. Providing differences with stored information

18. The delivery management method according to claim 17, wherein:

1 9.Package collection / distribution status is registered Delivery management used in a customer-supported shipping support system that uses a network to transmit cargo information and settlement information related to loading / unloading of cargo collected from a PDT terminal To the server In a customer management program used at a customer terminal used by a customer connected via a computer network,

Acquiring the customer code assigned to each customer or each payment unit of the customer, and a package identification number of the plurality of packages assigned to each customer code according to the number of deliveries of the customer. Creating an invoice by associating the delivery destination information of the package and the customer code with the unused package identification number, and storing the same in a shipping information storage device.

A customer management program characterized by causing a computer to process the information.

20. receiving the cargo information of the shipped package from the delivery management server;

Receiving payment information of the package sent by the customer code from the delivery management server;

21. The customer management program according to claim 19, further causing the computer to process the following.

2 1. Step of presenting the cargo information and settlement information sorted by date of shipment, date of receipt, date of transfer, and scheduled date of transfer

22. The customer management program according to claim 19, further comprising causing a computer to further process the step of presenting the cargo information and the settlement information in association with each other.

23. The method according to claim 22, wherein at least one of the package identification number, shipping destination information, delivery fee, delivery result, settlement information, scheduled transfer date, and transfer completion date of the package is presented. The customer management program described.

24. Step of matching the cargo information received from the delivery management server with the information stored in the shipping information storage device to check the consistency. If the consistency is not obtained, Presenting destination information of the unremoved package

10. The customer management program according to claim 19, further comprising causing a computer to execute the following.

25. Send the date and time when any one or more of the freight, relay fee, delivery time, and delivery additional area of the specific package are stored to the delivery management server, and the information is updated. In the case, the step of obtaining the latest information from the delivery management server

10. The customer management program according to claim 19, further causing the computer to execute the following.

2 6.Areas where relay charges are generated, areas where cash on delivery is not allowed, areas where special luggage is not allowed, areas where special luggage is not available, areas where cash is not available, areas where special luggage is not possible, areas where special luggage is not possible, and special baggage hours Steps to save one or more of the districts,

When creating the invoice for the baggage, near this column, a software light for cash on delivery handling to notify the possibility of cash on delivery handling, a software light for special baggage for notifying handling handling for special luggage, Luggage time zone Software light to indicate whether or not the baggage time zone can be specified, relay fee provision Steps to present a screen with an indicator

27. If any of the consignee's address, telephone number, and postal code entered when creating the invoice are in a cash-on-delivery area, special baggage-free area, special baggage time zone-disabled area, and cash-on-delivery area If there is at least one of the following: a district where special luggage is not possible, a district where special luggage is not possible, or a special luggage time zone may not be specified, the corresponding software etc. will be turned on and the relay fee will be charged. In the case of an outbreak area, a step of presenting relay fee information to the relay fee presentation section

27. The customer management program according to claim 26, further causing the computer to execute the following.

2 8. When the area is the same as the above area, the corresponding software light is displayed in red to indicate that the area is not available.

If the area does not match the unacceptable area, the corresponding software light is displayed in green to indicate that it can be handled, and

A step of displaying the applicable software or the like in yellow when the potential area is matched;

When the relay fee coincides with the relay fee generation area, displaying the red color to notify that the relay fee is required;

When the relay fee does not match, displaying the green color to notify that the relay fee is not required;

The step of displaying the yellow color when the area coincides with the area where the relay fee is likely to be generated; and 28. The customer management program according to claim 27, further causing the computer to execute the following.