JP2023043786A - Work management system and work management method - Google Patents

Abstract

To provide a work management system capable of grasping whether a planned mobile entity used by a salesclerk is being properly utilized or has been properly utilized.SOLUTION: A work management system comprising at least one computer device includes: transaction information input means for inputting transaction information related to transactions with customers, in a salesclerk terminal operated by a salesclerk; and transaction information recording means for recording the inputted transaction information. In the work management system, the transaction information includes information indicating that an empty container of a beverage product has been collected from a customer.SELECTED DRAWING: Figure 6

Description

The present invention relates to a business management system and business management method.

Conventionally, there are liquor stores that mainly handle alcoholic beverages and sell them to customers. These liquor stores manage the inventory of products purchased from suppliers, and when receiving orders from customers, they may visit the customer's home to deliver the products or collect empty containers of alcoholic beverages. It is done. There is a demand for a business management system for smoothly managing these businesses of liquor stores.

The present invention has been made to solve such problems. That is, an object of the present invention relates to a business management system and a business management method for smoothly managing the business of a liquor store.

The subject of the present invention is
[1] A business management system comprising at least one computer device, comprising: transaction information input means for inputting transaction information relating to transactions with customers by operating a store clerk terminal operated by a store clerk; a transaction information storage means for storing, the transaction information including information indicating that an empty beverage container has been collected from a customer;
[2] The transaction information includes information indicating that the beverage has been delivered to the customer, and by entering the information indicating that the beverage has been delivered to the customer, the transaction information input means indicates that the delivered beverage The business management system according to [1] above, which enables input of information indicating that the corresponding empty container has been collected from the customer;
[3] A business management method executed in a business management system having at least one computer device, comprising: a transaction information input step of inputting transaction information relating to a transaction with a customer by operating a store clerk terminal operated by the store clerk; and a transaction information storage step of storing the input transaction information, wherein the delivery information includes information indicating that the empty beverage container has been collected from the customer;
[4] A business management system comprising at least one computer device, comprising transaction information input means for inputting transaction information relating to transactions with customers by operating a store clerk terminal operated by a store clerk; a sign display means for displaying a sign at a position corresponding to the position information of the store clerk terminal when transaction information with is input;
[5] The business management system according to [4], wherein a plurality of clerk terminals are provided, and the sign display means displays signs in different manners for each clerk terminal;
[6] In the store clerk terminal of 1, when a plurality of pieces of transaction information are input, the sign display means displays a sign at a position corresponding to the position information of the store clerk terminal when each of the plurality of pieces of transaction information is entered. The business management system according to [4] or [5] above;
[7] A business management method executed in a business management system having at least one computer device, comprising: a transaction information input step of inputting transaction information relating to a transaction with a customer by operating a store clerk terminal operated by the store clerk; , a position information acquisition step of acquiring position information of a clerk terminal when transaction information with a customer is input, and a sign display step of displaying a sign at a position corresponding to the acquired position information on the map data, business management methods;
[8] A business management system comprising at least one computer device, comprising transaction information input means for inputting transaction information relating to transactions with customers by operating a store clerk terminal operated by a store clerk; A business management system comprising transaction information display means for displaying a list in chronological order;
[9] The business according to [8] above, wherein the transaction information includes information on at least one of the delivery date and time, the customer, the product delivered to the customer, the product collected from the customer, and the purchase price of the product. management system;
[10] A business management method executed in a business management system having at least one computer device, comprising: a transaction information input step of inputting transaction information relating to a transaction with a customer by operating a store clerk terminal operated by the store clerk; and a transaction information display step of displaying the entered transaction information in a list in chronological order;
[11] A business management system comprising at least one computer device, comprising ordering means for placing an order for products to a supplier of a seller, and by satisfying a predetermined condition, placing the ordered products in inventory of the seller's products. and inventory storage means for storing.
[12] The above [11], wherein the predetermined condition is that the business management system has received information indicating that the product has been delivered from the supplier and that the ordered product has been accepted as the seller's inventory. Business management system;
[13] A business management method executed in a business management system having at least one computer device, comprising: an ordering step of ordering products from suppliers of a seller; and an inventory storage step of storing the merchandise as inventory of the seller;
[14] A business management system comprising at least one computer device, comprising a first ordering means for ordering products to a seller by operating a customer terminal operated by a customer; A business management system comprising a second ordering means for placing an order for the product to the supplier of the seller when the order for the product is placed;
[15] inventory determining means for determining whether or not the inventory of the seller satisfies a predetermined condition in relation to the ordered product when the first ordering means places an order for the product to the seller; 2. The business management system according to [14] above, wherein the ordering means orders the product from the seller's supplier when it is determined that the seller's inventory satisfies a predetermined condition;
[16] A business management method executed in a business management system comprising at least one computer device, comprising: a first ordering step of placing an order for a product to a seller by operating a customer terminal operated by the customer; a second ordering step of placing an order for the merchandise with the supplier of the seller when the merchandise is ordered from the seller in the ordering step;
can be achieved by

According to the present invention, it is possible to provide a business management system and a business management method for smoothly managing the business of a business that sells products.

1 is a block diagram showing the configuration of a business management system according to an embodiment of the present invention; FIG. 1 is a block diagram showing the configuration of a customer terminal, store clerk terminal, or administrator terminal according to an embodiment of the present invention; FIG. 1 is a block diagram showing the configuration of a server device according to an embodiment of the present invention; FIG. It is a figure which shows the flowchart of the order reception processing concerning embodiment of this invention. It is a figure which shows the order management table concerning embodiment of this invention. It is a figure which shows the flowchart of the transaction information input process concerning embodiment of this invention. It is a figure which shows the transaction information management table concerning embodiment of this invention. It is a figure which shows the flowchart of the position display process which concerns on embodiment of this invention. It is a figure which shows the display screen of the administrator terminal which concerns on embodiment of this invention. It is a figure which shows the flowchart of the daily report display process which concerns on embodiment of this invention. It is a figure which shows the flowchart of the 1st purchase processing concerning embodiment of this invention. It is a figure which shows the inventory management table concerning embodiment of this invention. It is a figure which shows the flowchart of the 2nd purchase process concerning embodiment of this invention.

Embodiments of the present invention will be described below, but the present invention is not limited to the following embodiments as long as they do not violate the gist of the present invention.

FIG. 1 is a block diagram showing the configuration of a business management system according to an embodiment of the invention. The business management system is used, for example, by a business that sells products, but the content of the business is not particularly limited. The business management system is used, for example, in a retail business such as a liquor store that sells liquor or the like, or in a wholesale business.

As shown in FIG. 1, the business management system includes a customer terminal 1 operated by a customer of a liquor store, a clerk terminal 2 operated by a liquor store clerk who is a seller of a product, and a liquor store clerk or manager (sales terminal). a server device 4; a supplier terminal 5 operated by a supplier company or the like from which the liquor store purchases products; and a communication network 6. ing.

The business management system may have a plurality of customer terminals 1 . Each customer who purchases merchandise using a liquor store owns and operates a customer terminal 1. - 特許庁A customer may be an individual or a legal entity. Moreover, the business management system may include a plurality of clerk terminals 2 . Each of a plurality of salesclerks who deliver products to customers owns and operates a salesclerk terminal 2. - 特許庁A store clerk carries a store clerk terminal 2 when delivering merchandise to a customer. Furthermore, the business management system may have a plurality of administrator terminals 3 . The administrator terminal 3 is provided, for example, in a liquor store or the like.

The customer terminal 1 is not particularly limited as long as it is a computer device having a display screen and an input section. The customer terminal 1 may be a stationary type or a portable type that can be carried by the customer when he/she moves. Examples of the customer terminal 1 include conventional mobile phones, tablet terminals, smart phones, and desktop/notebook personal computers.

The store clerk terminal 2 is not particularly limited as long as it is a computer device having a display screen and an input unit. The store clerk terminal 2 is preferably portable and can be carried by the store clerk when he/she moves. Examples of the store clerk terminal 2 include a conventional mobile phone, a tablet terminal, and a smart phone.

The administrator terminal 3 is not particularly limited as long as it is a computer device having a display screen and an input section. The administrator terminal 3 may be a stationary type or a portable type that can be carried when the administrator moves. Examples of the administrator terminal 3 include conventional mobile phones, tablet terminals, smart phones, and desktop/notebook personal computers.

The supplier terminal 5 is not particularly limited as long as it is a computer device having a display screen and an input unit. The supplier terminal 5 may be a stationary type or a portable type that can be carried by the manager when he moves. Examples of the supplier terminal 5 include conventional mobile phones, tablet terminals, smart phones, and desktop/notebook personal computers.

FIG. 2 is a block diagram showing the configuration of the customer terminal, store clerk terminal, administrator terminal, or supplier terminal according to the embodiment of the present invention. The customer terminal 1, store clerk terminal 2, manager terminal 3, or supplier terminal 5 comprises a control section 11, a RAM 12, a storage section 13, a graphics processing section 14, a communication interface 15, and an interface section 16, which are connected by an internal bus. It is

The control unit 11 is composed of a CPU and a ROM. The control unit 11 executes a program stored in the storage unit 13 and controls the customer terminal 1 , salesclerk terminal 2 , manager terminal 3 or supplier terminal 5 . A RAM 12 is a work area for the control unit 11 . The storage unit 13 is a storage area for storing programs and data. The control unit 11 reads programs and data from the RAM 12 and processes them. The control unit 11 outputs a drawing command to the graphics processing unit 14 by processing the program and data loaded into the RAM 12 .

The graphics processing unit 14 is connected to the display unit 18 . The display unit 18 has a display screen 19 . When the control unit 11 outputs a drawing command to the graphics processing unit 14 , the graphics processing unit 14 outputs a video signal for displaying an image on the display screen 19 . Here, the display unit 18 may be a touch panel having a touch sensor. A touch panel of the display unit 18 functions as an input unit.

The communication interface 15 can be connected to the communication network 6 wirelessly or by wire, and can transmit and receive data to and from the server device 4 via the communication network 6 . Data received via the communication interface 15 is loaded into the RAM 12 and arithmetically processed by the control unit 11 . An external memory 17 (for example, an SD card or the like) is connected to the interface section 16 .

FIG. 3 is a block diagram showing the configuration of the server device according to the embodiment of the invention. The server device 4 includes at least a control unit 21, a RAM 22, a storage unit 23, and a communication interface 24, which are connected by an internal bus.

The control unit 21 includes a CPU and a ROM, executes programs stored in the storage unit 23 , and controls the server device 4 . Also, the control unit 21 has an internal timer for measuring time. A RAM 22 is a work area for the control unit 21 . The storage unit 23 is a storage area for storing programs and data. The control unit 21 reads programs and data from the RAM 22, and executes program execution processing based on information received from the customer terminal 1, store clerk terminal 2, manager terminal 3, or supplier terminal 5. FIG.

Order processing for ordering products from a customer to a liquor store and receiving an order at the liquor store will be described. FIG. 4 is a diagram showing a flowchart of order reception processing in the business management system according to the embodiment of the present invention. The order of each process constituting the flow chart of the order receiving process is random as long as there is no contradiction or inconsistency in the contents of the process.

A customer operates the customer terminal 1, accesses the server device 4, and logs in to the business management system (step S1). When logging in, the customer ID and password set for each customer are entered.

After logging into the business management system, the customer can operate the customer terminal 1 to select a delivery date (step S2). For example, a delivery date can be selected by displaying a calendar on the display screen 19 of the customer terminal 1 and selecting a desired date in the displayed calendar.

Next, the user selects the desired product from among the plurality of products and inputs the purchase quantity of the product (step S3). When selecting a product, by inputting a keyword related to the product desired to be purchased into the customer terminal 1, the product related to the keyword can be retrieved. Alternatively, by designating the seller or manufacturer of the desired product, the products associated with the seller or manufacturer may be displayed for selection.

The purchase quantity of the product selected in step S3 is an integer equal to or greater than "1", and can be changed as appropriate by operating the customer terminal 1. FIG. In step S3, a plurality of different products can be selected as products that the user wishes to purchase. Also, the purchase quantity of the product can be selected for each product.

In addition, when selecting a product and its purchase quantity, it is also possible to select whether to purchase in units of cases in which multiple products are grouped together or in units of products (i.e., sell by case). or sold individually). The customer operates the customer terminal 1 to select whether the desired product is sold by the case or sold individually, and if the product is sold by the case, the quantity of the case is selected, and if the product is sold individually, the quantity of the product is selected. can do.

By operating the customer terminal 1, the customer can register products that may be purchased next time onward as "favorite products". By registering the product as a "favorite product", it is possible to easily select the product in step S3 without having to search for the desired product.

In step S3, when selecting the desired product and the purchase quantity of the product, a list of a plurality of products that are candidates for selection may be displayed on the display screen 19 .

The customer operates the customer terminal 1 and presses the "confirm" button, thereby confirming the contents of the order with the product and quantity selected in step S3 (step S4). When the customer terminal 1 confirms the contents of the order, the order information is transmitted from the customer terminal 1 to the server device 4 (step S5). The order information includes at least a customer ID (or customer name) that can identify the customer, an input delivery date, a product ID (or product name) that can identify the selected product, and the quantity of each product to be purchased. Contains information. The order information may also include the purchase price of each product, the total purchase price of the products ordered by the customer, and the like.

When the server device 4 receives the order information (step S6), the received order information is stored in the order management table set in the server device 4 (step S7). Through steps S1 to S7, the order acceptance process is completed. Steps S1 to S7 are repeatedly executed each time a customer places an order for a product.

There are no particular restrictions on the method of payment for the product ordered, but for example, electronic payment such as credit card payment, electronic money payment, and QR code (registered trademark) payment can be used. When payment is made by credit card, for example, in step S5, after the order information is transmitted from the customer terminal 1 to the server device 4, a screen for executing the payment process is displayed on the customer terminal 1, and the payment is made. Processing is performed. Also, when a salesclerk visits the customer's address, the salesclerk can receive payment from the customer.

The order management table will be explained. FIG. 5 is a diagram showing an order management table according to the embodiment of the invention. The order management table 30 is set in the server device 4 . In the order management table 30, a delivery date 32, a customer who placed an order 33, an ordered product 34 (ordered product), its quantity 35, a total amount 36, a product delivery status 37, an empty A container collection possibility 38 and empty container collection status 39 are registered.

The order date and time 31 is, for example, the date and time when the order information was received in step S6. The delivery date 32 is the delivery date entered in step S2. The customer 33 who placed the order may be a customer name or a customer ID that can identify the customer. The ordered product 34 is selected in step S3, and may be a product name or a product ID that can identify the product. The quantity 35 is the quantity for each product, which was input in step S3. Also, the total amount 36 is the total purchase amount of the ordered products.

In step S6, when the server device 4 receives the order information, the received order information is newly registered in the order management table 30. FIG. At this time, the product delivery status 37 is registered as "undelivered". As will be described later, when the clerk completes the delivery of the product, the delivery status 37 of the product is updated from "undelivered" to "delivered".

If the product 34 is, for example, a return bottle such as a 1.8-liter bottle, a beer bottle, or a milk bottle, that is, if it is sake, beer, milk, or the like, the liquor store will sell these bottles after the customer has consumed the beverage. of empty containers can be collected. If the product 34 is a product whose empty containers can be collected, the empty container collectability 38 is registered as "recoverable". On the other hand, if the product 34 does not need to be collected, such as when the product 34 is not a drink, or when the product 34 is enclosed in a container that does not need to be collected by the liquor store, such as a paper pack or a plastic bottle. , and whether empty containers can be collected 38 are registered as "unnecessary".

In step S6, when the server device 4 receives the order information, the received order information is newly registered in the order management table 30. FIG. At this time, if the empty container collection possibility 38 is "recoverable", the empty container collection status 39 is registered as "uncollected". As will be described later, when the clerk collects the empty container, the collection status 39 of the empty container is updated from "uncollected" to "collected".

Conventionally, when a customer places an order for a product to a liquor store, methods such as calling the liquor store, faxing, or sending an e-mail have been taken. At the liquor store, it was necessary to enter the contents of the order based on the contact from the customer on the slip or manually enter it into the system. If you use this business management system, you will not need to enter the details of orders on slips or manually enter them into the system at liquor stores, so you can manage the details of orders efficiently and without mistakes. .

By operating the store clerk terminal 2 by the store clerk or by operating the manager terminal 3 by the manager, a list of products ordered from a plurality of customers can be displayed on the display screen 19 of each terminal. . In this case, the store clerk terminal 2 or manager terminal 3 is operated to transmit a request to display the list of ordered products to the server device 4 , and when the server device 4 receives the display request to display the list of ordered products, the server device 4 receives the display request for the list of ordered products. The received order information stored in the received order management table 30 is transmitted to the store clerk terminal 2 or the manager terminal 3 . Also, the product list can be displayed for each delivery date 32 of the order management table 30. FIG. On the same day or the day before the delivery date, the clerk or manager confirms the commodities to be delivered on the delivery date displayed in the list on the clerk terminal 2 or the manager terminal 3, and moves the commodities to be delivered to the customer by the vehicle. can be loaded.

In addition, among the products ordered from the customer, only the products that have not yet been delivered can be listed and displayed on the clerk terminal 2 or the manager terminal 3, and only the delivered products can be listed and displayed on the clerk terminal 2 or the manager. It can also be displayed on the terminal 3. When only undelivered products are displayed, the delivery status 37 of the products is referred to, and only order information registered as "undelivered" is displayed on the clerk terminal 2 or manager terminal 3. good too. A store clerk or a manager can load a vehicle with products to be delivered to a customer while confirming undelivered products displayed in a list on the store clerk terminal 2 or the manager terminal 3.例文帳に追加

Next, delivery information input processing will be described. FIG. 6 is a diagram showing a flow chart of delivery information input processing according to the embodiment of the present invention. The order of each process constituting the flow chart of the delivery information input process is random as long as there is no contradiction or inconsistency in the contents of the process.

A salesclerk, for example, rides a vehicle such as an automobile or a motorcycle loaded with products, visits a plurality of customers at different addresses in sequence, and delivers the products. Before the clerk delivers the product to the customer or collects the empty container and starts moving to the next customer's address, the sales clerk must collect the transaction information (hereinafter referred to as "delivery information) is input to the clerk terminal 2.

In order to input delivery information, the clerk operates the clerk terminal 2, accesses the server device 4, and logs in to the business management system (step S11). When a salesclerk logs in, he/she inputs a salesclerk ID and a password set for each salesclerk.

Next, the store clerk operates the store clerk terminal 2 to select the customer who has visited (step S12). Here, the customer may be either an individual or a corporation. A plurality of customers are displayed in a list on the display screen 19 of the store clerk terminal 2, from which the customer who is going to input the delivery information can be selected.

It should be noted that the customer in charge of each salesclerk is determined in advance, and the customer corresponding to the salesclerk ID may be displayed so as to be selectable. Alternatively, an address may be registered in advance for each customer, and only customers whose addresses are within a predetermined distance from the current position of the store clerk terminal 2 may be displayed so as to be selectable. The current position of the salesclerk terminal 2 can be identified by the GPS function of the salesclerk terminal 2 . Locations identified by GPS functionality include at least latitude and longitude information.

When a store clerk visits a customer's address, transactions between the store clerk and the customer include, for example, delivery of goods to the customer, collection of goods from the customer, and the like. When a customer is selected in step S12, the order management table 30 is referred to, and information about the products and quantities ordered by the selected customer is transmitted from the server device 4 to the salesclerk terminal 2, and the display screen of the salesclerk terminal 2 is displayed. 19 (step S13). The store clerk delivers the products to the customer according to the displayed products and their quantities.

Also, the clerk may receive payment from the customer when delivering the product to the customer. In this case, in step S13, the display screen 19 may display not only the product ordered from the customer and the quantity, but also the purchase price of the product.

In step S13, it is possible to display not only the products ordered from the customer and their quantity, but also the type and quantity of empty containers to be received from the customer. In this case, when a customer is selected in step S12, the order management table 30 is referenced, and information about the type and quantity of empty containers to be received from the customer is transmitted from the server device 4 to the salesclerk terminal 2. is displayed on the display screen 19.

The store clerk may pay the customer the cost of the empty container upon receiving the empty container from the customer. In this case, in step S13, the display screen 19 may display not only the type and quantity of empty containers but also the cost of the empty containers. Also, the store clerk may deduct the cost of the empty container from the price when delivering the product to the customer and receive the remaining price from the customer. In this case, the amount obtained by subtracting the cost of the empty container from the purchase price of the product may be displayed on the display screen 19 in step S13.

In step S13, the information on the product and quantity ordered by the customer and the information on the type and quantity of the empty container to be received from the customer may be displayed simultaneously on the display screen 19 of the store clerk terminal 2. And after the information on the quantity is displayed, information on the type and quantity of empty containers to be received from the customer may be displayed.

Next, the clerk operates the clerk terminal 2 and presses a "complete" button indicating that the transaction with the customer is completed (step S14). Here, "transactions with customers" means either delivery of ordered products to customers, receipt of empty containers from customers, or delivery of ordered products to customers and receipt of empty containers from customers. point to

Next, information indicating that the salesclerk has completed the transaction with the customer and information regarding the position of the salesclerk terminal 2 at this time are transmitted from the salesclerk terminal 2 to the server device 4 (step S15). The position of the clerk terminal 2 at the time of inputting the delivery information can be identified by the GPS function of the clerk terminal 2 . The server device 4 receives the information indicating that the clerk has completed the transaction with the customer and the information regarding the position of the clerk terminal 2 at this time (step S16).

In the server device 4, the order management table 30 is updated based on the information received from the salesclerk terminal 2 and indicating that the salesclerk has completed the transaction with the customer (step S17). For example, when the clerk delivers the ordered product, the delivery status 37 of the product in the order management table 30 is updated from "undelivered" to "delivered". When the clerk receives the empty container from the customer, the empty container collection status 39 of the order management table 30 is updated from "uncollected" to "collected".

Next, in the server device 4, a delivery information management table, which will be described later, is updated (step S18). The delivery information management table is updated based on the information received in step S16 indicating that the clerk has completed the transaction with the customer and the information on the position of the clerk terminal 2 at this time.

Through steps S11 to S18, the delivery information input process ends. The delivery information input process is repeatedly executed each time delivery information is input by the clerk terminal 2 . When the delivery information input process is repeatedly executed by one store clerk terminal 2, if the store clerk terminal 2 is logged into the business management system, step S11 is omitted and only steps S12 to S18 are repeated unless the user logs out. is executed.

It is also possible to perform electronic payment processing in the delivery information input processing. For example, in steps S12 to S14, after selecting a customer and displaying the ordered product and its quantity, the clerk operates the clerk terminal 2 to start electronic payment processing in the process of inputting completion of the transaction. be able to. Specifically, by operating the store clerk terminal 2 , the “electronic payment” button displayed on the display screen 19 of the store clerk terminal 2 is selected. When the "electronic payment" button is pressed, the "unreceived statement of delivery" data is transmitted via the server device 4 to the customer terminal 1 of the customer who delivered the product. The customer terminal 1 receives the "unreceived statement of delivery" data from the store clerk terminal 2 .

When the customer terminal 1 receives the "unreceived statement of delivery", the display screen 19 of the customer terminal 1 displays that the "unreceived statement of delivery" has been received. When the customer terminal 1 is operated to select the “unreceived statement of delivery” button displayed on the display screen 19 , the details of the “unreceived statement of delivery” data are displayed on the display screen 19 . The display contents of the "unreceived statement of delivery" data are not particularly limited as long as they are related to the order information that the customer has placed with the liquor store. Order amount for each order, total amount of ordered products, cost of empty containers, billing amount from the liquor store to the customer (the total amount of ordered products minus the cost of empty containers. Amount subject to electronic payment ), and/or an “accept button”. When the customer operates the customer terminal 1 and selects the "receipt button" on the display screen 19, the display screen 19 switches to the "electronic payment" screen, enabling electronic payment for executing payment from the customer to the liquor store. Become. As the electronic payment, as described above, credit card payment, electronic money payment, QR code (registered trademark) payment, and the like can be used. The settlement amount is the amount billed from the liquor store to the customer.

In this way, by using this business management system, conventionally, every time you visit a customer, deliver a product, and receive an empty container, you can enter the details of the transaction on a slip, and according to the slip, send it to the business system. However, it is possible to manage the implementation status of delivery of goods, collection of empty containers, etc. by a simple method without such trouble.

Next, the delivery information management table will be explained. FIG. 7 is a diagram showing a delivery information management table according to the embodiment of the invention. In the delivery information management table 40, for example, delivery information 42 is stored in association with a store clerk ID 41 that can identify the store clerk. The delivery information 42 includes transaction details 45 and location information 46 as well as the transaction date 43 and the customer ID 44 that made the transaction. Customer ID 44 can identify a customer. A customer name may be used instead of the customer ID 44 .

The transaction content 45 includes information on the product 47 delivered to the customer, the quantity/price 48 of the product delivered, the empty container 49 collected from the customer, and the quantity/price 50 of the empty container. When a store clerk delivers a product to a customer, a product ID for identifying the product type is registered in the delivered product 47 of the delivery information management table 40, and the delivered product quantity/price 48 is registered in the delivered product quantity/price 48. Quantity and price are registered. When a store clerk collects an empty container from a customer, an empty container ID that identifies the type of the collected empty container is registered in the collected empty container 49 of the delivery information management table 40, and the quantity/price 50 of the empty container is registered. , the quantity and price of the collected empty containers are registered.

In the position information 46, the position information of the clerk terminal 2 when the clerk terminal 2 inputs the delivery information is registered. The information registered in the position information 46 may be position information acquired by the GPS function of the store clerk terminal 2, and includes the address of the customer whose delivery information is input, and the longitude and latitude corresponding to the address. It may be location information including, for example.

An administrator operates the administrator terminal 3 . The manager and the store clerk who delivers the product to the customer may be the same person or different people. In other words, some of the salesclerks may operate the manager terminal 3 as a manager, and the manager may operate the salesclerk terminal 2 while delivering products to customers as a salesclerk. .

By operating the manager terminal 3, the manager can confirm the delivery status of the store clerk belonging to the store managed by the manager. Next, position display processing will be described. FIG. 8 is a diagram showing a flowchart of position display processing according to the embodiment of the present invention. The order of each process constituting the flowchart of the position display process is random as long as there is no contradiction or inconsistency in the contents of the process.

The administrator operates the administrator terminal 3, accesses the server device 4, and logs in to the business management system (step S21). When the administrator logs in, he/she enters the administrator ID and password set for the administrator. The manager operates the manager terminal 3 to send a delivery status display request to the server device 4 (step S22).

When the server device 4 receives the delivery status display request from the manager terminal 3 (step S23), it refers to the delivery information management table 40 and specifies the delivery information to be displayed on the map data (step S24). . One or more locations corresponding to the delivery information are plotted in the image generated in step S25.

The delivery information to be displayed on the map data may be limited to delivery information input during a predetermined period. Here, the predetermined period can be in units of one hour, in the morning or afternoon of a predetermined day, in units of one day, in units of one week, or in units of one month. By operating the administrator terminal 3, the time can also be specified, such as from 9:00 to 10:00.

If there are a plurality of sales clerks, the delivery information input by the salesclerk terminals 2 owned by all the sales clerks may be displayed on the map data. Only the delivery information input at the store clerk terminal 2 may be displayed on the map data.

Then, the server device 4 generates an image in which the position corresponding to the specified delivery information is plotted in map data prepared in advance (step S25), and transmits the generated image data to the administrator terminal 3 (step S25). S26). The location corresponding to the delivery information can be specified by referring to the location information 46 of the delivery information management table 40. FIG. Also, the location corresponding to the delivery information may be specified based on the address of the customer corresponding to the delivery information.

The administrator terminal 3 receives the image data generated in step S25 from the server device 4 (step S27), and the received image is displayed on the display screen 19 of the administrator terminal 3 (step S28). The position display process is completed through steps S21 to S28.

Next, the display screen 19 of the administrator terminal 3 in step S28 will be explained. FIG. 9 is a diagram showing a display screen of the administrator terminal according to the embodiment of the invention. A map 55 corresponding to the real world is displayed on the display screen 19 of the administrator terminal 3 . On the map 55, for example, signs 56a to 56h are displayed at positions on the map corresponding to the actual position of the clerk terminal 2 when the delivery information is input at the clerk terminal 2. FIG.

A plurality of signs 56 may be displayed on the display screen 19 corresponding to a plurality of pieces of delivery information input at the clerk terminal 2 during a predetermined period. Here, the predetermined period can be set as appropriate, and may be, for example, in units of one hour, in the morning or afternoon of a predetermined day, in units of one day, in units of one week, or in units of one month. . By operating the administrator terminal 3, it is also possible to change these predetermined periods.

Also, a plurality of signs 56 corresponding to a plurality of pieces of delivery information input at different store clerk terminals 2 or at store clerk terminals 2 with different store clerk IDs during a predetermined period may be displayed on the display screen. In this case, the indicator 56 may be displayed in a different manner for each salesclerk terminal 2 or for each salesclerk ID. For example, a plurality of signs 56 having different colors can be displayed for each salesclerk terminal 2 or for each salesclerk ID. Also, a plurality of signs 56 having different shapes, patterns, or the like can be displayed for each salesclerk terminal 2 or for each salesclerk ID.

According to this business management system, the number of signs 56 displayed on the map 55 increases each time delivery information is input from the store clerk terminal 2 . The delivery status is displayed in real time on the display screen 19 of the manager terminal 3, so that the manager can immediately grasp the delivery status. In addition, the manager can also grasp what kind of route the salesclerk is following from the arrangement of the plurality of signs 56 displayed on the manager terminal 3 .

8 and the display screen when the position display process is executed in FIG. 9, the position corresponding to the delivery information is displayed on the map on the display screen 19 of the administrator terminal 3. However, instead of the display screen 19 of the manager terminal 3, the display screen 19 of the store clerk terminal 3 may display the position corresponding to the delivery information on the map.

Next, the daily report display process will be explained. By operating the manager terminal 3, the manager can display or output a list of transactions with customers during a predetermined period, such as daily reports, weekly reports, and monthly reports. FIG. 10 is a diagram showing a flowchart of daily report display processing according to the embodiment of the present invention. The order of each process constituting the flow chart of the daily report display process is random as long as there is no contradiction or inconsistency in the contents of the process.

The administrator operates the administrator terminal 3 to log in to the business management system (step S31). When the store clerk logs in, he/she enters the administrator ID and password set for the administrator. The administrator operates the administrator terminal 3 and transmits a daily report display request to the server device 4 (step S32).

In the manager terminal 3, when the daily report display request is received by the server device 4 (step S33), the delivery information management table 40 is referred to and a plurality of pieces of delivery information for a predetermined period are specified (step S34). Here, the predetermined period is not particularly limited, but may be, for example, one day, one week, or one month. Further, it is also possible to change the predetermined period as appropriate by operating the administrator terminal 3 . If the predetermined period is one day, it is possible to create a daily report, and if the predetermined period is one week, it is possible to create a weekly report. Also, if the predetermined period is one month, it is possible to create a monthly report.

In addition, the delivery information specified in step S34 may be limited to only the delivery information input by at least one or more specific salesclerks (or salesclerk ID). The delivery information entered by all sales clerks in charge of delivery may be targeted. Therefore, it is possible to create not only a daily report for at least one specific salesclerk, but also a daily report for all the salesclerks in charge of delivery at the liquor store. It should be noted that the specific store clerk for whom the daily report is created can be appropriately changed by operating the manager terminal 3 .

Based on the delivery information specified in step S34, daily report data (or weekly report data, monthly report data) to be displayed on administrator terminal 3 is created (step S35). The created daily report data and the like are transmitted from the server device 4 to the administrator terminal 3 (step S36). When the administrator terminal 3 receives the daily report data (step S37), the delivery information is displayed in a list based on the received daily report data (step S38). The daily report display process is completed through steps S31 to S38.

In step S38, instead of displaying a list of the delivery information based on the received daily report data, etc., the delivery information based on the received daily report data, etc. may be printed out so that the list can be browsed. Also, the delivery information based on the received daily report data may be displayed in a list and printed so that the delivery information can be browsed in a list.

In step S38, as the delivery information, for example, the customer name (or customer ID) who made the transaction and the details of the transaction are displayed or printed in association with the date and time of the transaction. At step S38, in addition to this, the customer's address, customer attributes, etc. may be displayed or printed in association with the date and time of the transaction and the customer's name.

The transaction details displayed or printed in step S38 include information on the products delivered to the customer, the quantity and price of the delivered products, empty containers collected from the customer, information on the quantity and price of the empty containers, or information on the quantity and price of the empty containers received from the customer. (or costs paid to customers). Here, the payment received from the customer is the total price of the delivered product, or if the empty container is collected from the customer, the cost of the collected empty container is deducted from the total price of the delivered product. amount. In addition, here, the cost paid to the customer means the sum of the cost of the collected empty container and the price of the delivered product when the cost of the collected empty container is greater than the total price of the delivered product. is the amount after deducting

Also, in step S38, the travel time of the store clerk can be displayed. For example, in steps S11 to S18, after a store clerk visits customer A and enters delivery information, when the next customer B is visited and delivery information entered, input of delivery information for customer A is completed. Travel time can be calculated based on the difference between the time and the time when delivery information input for customer B is started.

Also, in step S38, it is possible to display the clerk name or clerk ID for which the daily report data was created. If multiple delivery information exists, the delivery information is arranged in chronological order. For example, the delivery information with the oldest transaction date and time is displayed at the top, and the new transaction date and time are displayed at the bottom in order. Also, the delivery information with the newer transaction date and time is displayed at the top, and the older transaction date and time are displayed at the bottom in order.

In this way, when a salesclerk visits a customer, he/she can easily create and output a daily report by operating the salesclerk terminal 2 and inputting the details of the transaction with the customer.

Next, the first purchase processing will be explained. FIG. 11 is a diagram showing a flowchart of the first purchase processing according to the embodiment of the present invention. The order of each process constituting the flowchart of the first purchase process is random as long as there is no contradiction or inconsistency in the contents of the process.

The administrator operates the administrator terminal 3 and logs into the business management system (step S41). When the store clerk logs in, he/she enters the administrator ID and password set for the administrator. The manager operates the manager terminal 3 to select the desired product to be ordered and its quantity (step S42). Products to be ordered can be searched by searching, and products that are purchased repeatedly can be registered as a master, from which the products to be ordered can be selected.

Next, when the content of the order is confirmed by operating the administrator terminal 3, the content of the order is transmitted to the server device 4 (step S43). Confirmation of the contents of the order is performed, for example, by pressing the "confirm order" button displayed on the display screen 19 of the administrator terminal 3. FIG. The server device 4 receives the contents of the order (step S44), and automatically places the order according to an ordering method registered in advance for each product or for each product supplier (step S45).

Here, in step S45, the order is automatically executed by the server device 4, but when the content of the order is confirmed by the administrator terminal 3, the administrator terminal 3 Alternatively, an order may be placed automatically according to an ordering method registered in advance for each product supplier.

For example, with regard to product A, a fax is automatically sent to a predetermined fax destination from the store to which the manager belongs, stating that product A will be ordered in the quantity selected in step S42. automatically sends an e-mail stating that the store to which the manager belongs orders the product B in the quantity selected in step S42 to a predetermined e-mail destination. The ordering method is not particularly limited as long as it can be executed automatically. The supplier terminal 5 receives the FAX, e-mail, or message sent by the messenger application from the administrator terminal 3 .

The ordered products are provisionally registered in an inventory management table, which will be described later, for each product (step S46). The inventory management table stores product names (or product IDs), product quantities, and temporary registration statuses. By doing so, the liquor store can centrally manage orders and accurately manage the order history.

Upon receiving the order from the liquor store in step S45, the supplier (supplier) confirms the contents of the order received by the supplier terminal 5, and then delivers the ordered quantity of products to the liquor store. do. When the liquor store receives the delivery of the product from the supplier, the manager confirms whether it matches the ordered content, operates the manager terminal 3, and sends information to the effect that the ordered product has been delivered. It is transmitted to the server device 4 (step S47). The time from the execution of steps S45 and S46 to the execution of step S47 may not be immediate, and may be several hours, weeks, or months.

When the server device 4 receives the information indicating that the product ordered from the liquor store has been delivered from the administrator terminal 3 (step S48), the stock management table is updated (step S49). In step S48, the product temporarily registered as inventory is registered as inventory in the inventory management table. The first purchase process is completed through steps S41 to S49.

In step S49, not only the inventory management table but also the accounts payable table may be updated. The purchase table is set in the server device 4 . The accounts payable table manages the products that have been credited at the store operated by the manager, the amount of accounts payable, the payment status of the amount of accounts payable, and the status of delivery. In step S48, when information indicating that the ordered product has been delivered from the liquor store is received, the status of the delivery of the purchases outstanding table is updated from "not yet" to "completed".

By executing the purchase process, orders can be placed using a simple method instead of conventionally using different methods for each supplier. Furthermore, conventionally, it was necessary to input each product into an inventory management system after receiving delivery of the product, but inventory management can be performed without such input work.

The order management table will be explained. FIG. 12 is a diagram showing an inventory management table according to the embodiment of the invention. An inventory management table 60 is set in the server device 4 . The inventory management table 60 manages the inventory of stores managed by the manager.

In the inventory management table 60, for each manager or store, product names (or product IDs that can identify products) 61 of products that are in stock, and product quantities 62 that are associated with the product names 61, are stored. A status 63 and a delivery date and time 64 are stored. The status 63 is for registering whether the purchased product is "provisionally registered" before it is delivered, or whether it is "registered" as stock after the product is delivered. The purchase date 64 is the date when the product is purchased from the supplier.

In step S46, when a product is newly registered as inventory in the inventory management table 60, the product name (or product ID) 61 and product quantity 62 are registered, and the status 63 is registered as "temporary registration". . At this point, the purchase date 64 is not registered. Then, in step S48, when information to the effect that the product ordered from the liquor store has been delivered is received from the administrator terminal 3, the status 63 of the inventory management table 60 is updated from "temporary registration" to "registered", and the product is registered as the purchase date 64.

In addition, when an order is received from a customer and the clerk delivers the product to the customer, the delivered product is deleted from the inventory management table 60. - 特許庁For example, when the ordered product is delivered to the customer and the completion of the transaction with the customer is input in step S14, the corresponding product is deleted from the inventory management table 60. FIG.

Next, the second purchase processing will be explained. FIG. 13 is a diagram showing a flowchart of the second purchase processing according to the embodiment of the present invention. The order of each process constituting the flowchart of the second purchase process is random as long as there is no contradiction or inconsistency in the contents of the process.

In the order receiving process, when the order information is received by the server device 4 in step S6, the inventory management table 60 is referred to in relation to the ordered product ordered by the customer, and the inventory of the liquor store meets the predetermined conditions. It is determined whether or not the condition is satisfied (step S51). For example, the predetermined condition can be that there are no products in stock corresponding to the ordered product, or that the number of products is less than a predetermined number. As the predetermined condition, different conditions can be adopted for each product.

If it is determined that the predetermined condition is not satisfied (No in step S51), the second purchase process ends. If it is determined that the predetermined condition is satisfied (Yes in step S51), an order is automatically placed according to an ordering method registered in advance for each product or for each product supplier (step S52). For example, for product A, a FAX stating that product A is to be ordered is automatically sent to a predetermined FAX destination, and for product B, a FAX stating that product B is to be ordered is sent to a predetermined mail destination. Automatically send emails. The ordering method is not particularly limited as long as it can be executed automatically. The supplier terminal 5 receives the FAX, e-mail, or message sent by the messenger application from the administrator terminal 3 .

The ordered products are provisionally registered in the inventory management table 60, which will be described later, for each product (step S53). The inventory management table stores product names (or product IDs), product quantities, and temporary registration statuses. After step S53, the same processes as steps S47 to S49 of the first purchase process are performed. More specifically, the orderer (supplier) confirms the content received by the supplier terminal 5, and then delivers to the liquor store the quantity ordered by the liquor store. When the liquor store receives the delivery from the supplier, the manager confirms whether or not the content of the order matches the content of the order, operates the manager terminal 3, and sends information to the server device indicating that the ordered product has been delivered. 4 (corresponding to step S47). When the server device 4 receives information from the administrator terminal 3 indicating that the product ordered from the liquor store has been delivered (corresponding to step S48), the product provisionally registered as inventory in the inventory management table 60 is removed. , is registered as inventory (corresponding to step S49).

According to the present invention, a clerk terminal operated by a clerk inputs delivery information with a customer and stores the input delivery information. Since the information indicating that is included, it is possible to manage the transaction regarding the empty drink container.

According to the present invention, the delivery information includes information indicating that the beverage has been delivered to the customer, and when the information indicating that the beverage has been delivered to the customer is input, the delivery information corresponding to the delivered beverage Since it is possible to input the information indicating that the container has been collected from the customer as the delivery information, it is possible to efficiently input the delivery information regarding the empty beverage container.

According to the present invention, the delivery information with the customer is input to the store clerk terminal operated by the store clerk, and the sign is displayed on the map data at the position of the store clerk terminal when the delivery information is input. It is possible to easily grasp the position where the transaction was made and what route it is moving.

According to the present invention, since a plurality of clerk terminals are provided and the sign display means is displayed in a different manner for each clerk terminal, it is possible to easily grasp which clerk the sign corresponds to among the plurality of clerk terminals. be able to.

According to the present invention, when a plurality of pieces of delivery information are input to one store clerk terminal, a sign is displayed at a position corresponding to the location information of the store clerk terminal when each of the plurality of pieces of delivery information is input. , it is possible to grasp the latest position and how the store clerk is moving for each store clerk.

According to the present invention, it is possible to display, in a list, the delivery information with the customer that is input at the clerk terminal operated by the clerk. monthly report) can be created.

According to the present invention, since the delivery information displayed in the list includes at least one of the transaction date and time, the customer, the product delivered to the customer, and the product collected from the customer, the details of the transaction with the customer can be obtained. You can grasp the details.

According to the present invention, a product is ordered from a supplier using a store clerk terminal operated by a store clerk, and the ordered product is stored as inventory of the product in the store. It is possible to save the labor of inputting to the inventory management system every time.

According to the present invention, when the business management system receives the information indicating that the product has been delivered from the supplier and the ordered product has been accepted as the store's inventory, the ordered product is stored as the store's inventory. Therefore, after confirming that the product has been delivered from the supplier, the ordered product can be registered as the product inventory of the store.

According to the present invention, when a customer places an order for merchandise with the seller, the merchandise is ordered from the supplier of the seller, so that the necessary merchandise can be procured without time and effort.

According to the present invention, when a product is ordered from a seller, it is determined whether or not the seller's inventory satisfies a predetermined condition in relation to the ordered product. When it is determined that the condition is satisfied, the product is ordered from the supplier of the seller, so that the necessary product can be procured according to the inventory status.

1 customer terminal 2 clerk terminal 3 administrator terminal 4 server device 5 supplier terminal 6 communication network 11 control section 12 RAM
13 Storage Unit 14 Graphics Processing Unit 15 Communication Interface 16 Interface Unit 17 External Memory 18 Display Unit 19 Display Screen 21 Control Unit 22 RAM
23 storage section 24 communication interface 30 order management table 40 delivery information management table 55 map 56 sign 60 inventory management table

Claims (16)

A business management system comprising at least one computer device,
Transaction information input means for inputting transaction information related to transactions with customers by operating a store clerk terminal operated by the store clerk;
and transaction information storage means for storing the input transaction information,
A business management system in which the transaction information includes information indicating that an empty beverage container has been collected from a customer. The transaction information includes information indicating that the beverage has been delivered to the customer,
By inputting information indicating that the beverage has been delivered to the customer, the transaction information input means can input information indicating that the empty container corresponding to the delivered beverage has been collected from the customer.
The business management system according to claim 1. A business management method executed in a business management system comprising at least one computer device,
a transaction information input step of inputting transaction information relating to a transaction with a customer by operating a store clerk terminal operated by the store clerk;
a transaction information storage step for storing the input transaction information;
A method of managing operations, wherein the delivery information includes information indicating that an empty beverage container has been collected from the customer. A business management system comprising at least one computer device,
Transaction information input means for inputting transaction information related to transactions with customers by operating a store clerk terminal operated by the store clerk;
A business management system, comprising a sign display means for displaying a sign at a position corresponding to position information of a store clerk terminal when transaction information with a customer is input on map data. Equipped with multiple clerk terminals,
the sign display means displays the sign in a different manner for each clerk terminal;
The business management system according to claim 4. In one clerk terminal, when a plurality of pieces of transaction information are input, the indicator display means displays the indicator at a position corresponding to the position information of the clerk terminal when each of the plurality of pieces of transaction information is entered. The business management system according to item 4 or 5. A business management method executed in a business management system comprising at least one computer device,
a transaction information input step of inputting transaction information relating to a transaction with a customer by operating a store clerk terminal operated by the store clerk;
a location information acquisition step of acquiring location information of a store clerk terminal when transaction information with a customer is entered;
and a sign display step of displaying a sign at a position corresponding to the acquired position information on the map data. A business management system comprising at least one computer device,
Transaction information input means for inputting transaction information related to transactions with customers by operating a store clerk terminal operated by the store clerk;
A business management system comprising a transaction information display means for displaying a list of input transaction information in chronological order. 9. The business management system according to claim 8, wherein the transaction information includes information on at least one of the delivery date and time, the customer, the product delivered to the customer, the product collected from the customer, and the purchase price of the product. A business management method executed in a business management system comprising at least one computer device,
a transaction information input step of inputting transaction information relating to a transaction with a customer by operating a store clerk terminal operated by the store clerk;
and a transaction information display step of displaying the entered transaction information in a list in chronological order. A business management system comprising at least one computer device,
an ordering means for ordering products from suppliers of the seller;
A business management system comprising inventory storage means for storing an ordered product as inventory of a seller's product when a predetermined condition is satisfied. 12. The business management system according to claim 11, wherein the predetermined condition is that the business management system receives information indicating that the merchandise has been delivered from the supplier and that the ordered merchandise has been accepted as the seller's inventory. A business management method executed in a business management system comprising at least one computer device,
an ordering step of placing an order for the product with the supplier of the seller;
and an inventory storage step of storing the ordered merchandise as inventory of the merchandise of the seller by satisfying a predetermined condition. A business management system comprising at least one computer device,
a first ordering means for ordering a product from a seller by operating a customer terminal operated by the customer;
A business management system, comprising a second ordering means for placing an order for a product to a supplier of the seller when the first ordering means places an order for the product to the seller. inventory determining means for determining, when the first ordering means places an order for a product to the seller, whether or not the inventory of the seller satisfies a predetermined condition in relation to the ordered product;
15. The business management system according to claim 14, wherein the second ordering means places an order for the product to the seller's supplier when it is determined that the seller's inventory satisfies a predetermined condition. A business management method executed in a business management system comprising at least one computer device,
a first ordering step of placing an order for a product to a seller by operating a customer terminal operated by the customer;
and a second ordering step of placing an order for the merchandise with the supplier of the seller when the merchandise is ordered to the seller in the first ordering step.

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