WO2002067161A1 - Modele commercial de conciergerie personnelle a la demande - Google Patents

Modele commercial de conciergerie personnelle a la demande Download PDF

Info

Publication number
WO2002067161A1
WO2002067161A1 PCT/JP2001/003007 JP0103007W WO02067161A1 WO 2002067161 A1 WO2002067161 A1 WO 2002067161A1 JP 0103007 W JP0103007 W JP 0103007W WO 02067161 A1 WO02067161 A1 WO 02067161A1
Authority
WO
WIPO (PCT)
Prior art keywords
service
center
business model
client
service providing
Prior art date
Application number
PCT/JP2001/003007
Other languages
English (en)
Japanese (ja)
Inventor
Kazuhide Saruwatari
Yutaka Taira
Yasuyuki Fujimura
Mitsumasa Oyamada
Original Assignee
Kazuhide Saruwatari
Yutaka Taira
Yasuyuki Fujimura
Mitsumasa Oyamada
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Kazuhide Saruwatari, Yutaka Taira, Yasuyuki Fujimura, Mitsumasa Oyamada filed Critical Kazuhide Saruwatari
Publication of WO2002067161A1 publication Critical patent/WO2002067161A1/fr

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising

Definitions

  • the present invention relates to a business model for providing an information service using an information communication network.
  • the present invention uses a telecommunications network such as the Internet, a mobile information terminal, and VOIP (Voice Over IP) to provide inquiries from foreign clients to registered service members. Is the most important feature.
  • a telecommunications network such as the Internet, a mobile information terminal, and VOIP (Voice Over IP) to provide inquiries from foreign clients to registered service members. Is the most important feature.
  • FIG. 1 is a schematic diagram of the system of the present invention.
  • FIG. 2 shows service utilization according to an embodiment of the present invention. It is a flowchart showing the procedure of.
  • FIG. 3 is a flowchart showing a routine for matching a foreign service providing member in one embodiment of the present invention.
  • FIG. 4 is a flowchart showing a routine for matching a foreign client and a service providing member according to an embodiment of the present invention.
  • FIG. 5 is a flowchart showing a routine for matching a foreign client and a service providing member according to an embodiment of the present invention.
  • FIG. 6 is a flowchart showing a routine in which a foreign client evaluates a service providing member in one embodiment of the present invention.
  • FIG. 7 is an example of a WEB screen when a foreign client makes a reservation for a service in one embodiment of the present invention.
  • FIG. 8 is an example of a WEB screen when the service providing member reserves the standby state according to the embodiment of the present invention.
  • FIG. 9 is an example of a WEB screen when a service providing member according to an embodiment of the present invention bids on an optimal matter from a service request list from a foreign client.
  • FIG. 10 is an example of an operator response screen at the center in one embodiment of the present invention.
  • FIG. 11 is an example of a screen displayed on a portable information terminal for service providing member evaluation by a foreign client in one embodiment of the present invention.
  • FIG. 12 is an example of a screen displayed on a portable information terminal when a foreign client applies for a service in one embodiment of the present invention.
  • FIG. 2 is a flowchart showing a procedure of using a service in one embodiment of the present invention.
  • a foreign client travels, apply for the service from the web screen (as shown in Figure 7).
  • step 102 an e-mail is sent from the center to confirm that it has been accepted.
  • step 103 the client mails before traveling, or receives a mobile information terminal at an airport, travel agency, or the like.
  • step 104 the center uses the portable information terminal to contact the center to receive the service at the destination.
  • each client is assigned an operator in charge one-on-one, and when the client calls the center, the telephone is transferred to the service providing member according to the contents of the inquiry.
  • the solution is to work directly with the client (screen sample figure 10 at this time).
  • step 105 the foreign client setstle the usage fee after returning to Japan and settles it with a credit card. There is also a method of billing for payment via a communication carrier.
  • FIG. 3 is a flowchart showing a routine for matching a foreign client and a service providing member in one embodiment of the present invention.
  • the client calls the center in step 201
  • the identity of the client is confirmed by the caller ID notification function in step 202 (FIG. 10).
  • a service provision request is transmitted to the web server in step 204.
  • Set a deadline a certain time before the service start time, and if it is before that, use the service request list from multiple foreign clients displayed on the web page (as shown in Fig. 9).
  • step 207 if the matching is superior to the already provided service providing member, the service providing member is entered.
  • step 209 After the deadline, if a service providing member that matches the requirements of the foreign client is found in step 209, the process is completed. Otherwise, the service providing member that satisfies the service requirements from the foreign client is contacted. Contact in order of priority and try to match.
  • FIG. 4 is a flowchart showing a routine of matching between a foreign client and a service providing member in one embodiment of the present invention.
  • the client calls the center in step 301
  • the identity of the client is confirmed by the caller ID notification function in step 302 (Fig. 10), and the application for the service use is accepted in step 303.
  • the service providing member transmits the time period during which the service providing member can stand by to the center via the web screen (as shown in Fig. 8) in step 304.
  • a deadline is set a certain time before the service start time, and if it is before that, the service that is scheduled to be in standby state at that time when the foreign client and the service can be provided in step 310 Select the combination that best matches the providing members.
  • Foreign client request in step 3 07 If a service providing member that matches the content is found, the process is completed. If not, the service providing member who meets the service requirements from the foreign client will be contacted in order of priority and matching will be carried out.
  • FIG. 5 is a flowchart showing a routine for matching a foreign client and a service »member in one embodiment of the present invention.
  • the client calls the center in step 410
  • the identity of the client is confirmed by the caller ID notification function in step 402 (Fig. 10), and an application for service use is made in step 400.
  • the service providing content is transmitted to the center web server.
  • the service providing member transmits the time period during which the service providing member can stand by to the center via the web screen (as shown in Fig. 8).
  • step 406 the combination that best matches the foreign client and the service providing member scheduled to be in the standby state at the time when the service can be provided is selected.
  • step 409 if the matching is superior to the already provided service providing member, the service providing member is entered. After the deadline, the service is completed if a service provider that matches the requirements of the foreign client is found in step 411. Otherwise, the service that satisfies the service requirements from the foreign client is completed. Contact the providing members in order of priority and try to match.
  • Fig. 1 when a call is made to the center using the mobile information terminal 11, the client ID is automatically transmitted by the caller ID notification function and the identity can be confirmed, but when starting from the mobile information terminal 11 In places where connection is not possible due to weak radio waves, etc., the service can be used by using a free-dial on a general telephone. In this case, call the designated telephone number and enter the client ID 12 and password to confirm the identity.
  • the caller ID notification function when calling the center using the mobile information terminal 11, the caller ID notification function will automatically send the client ID and confirm the identity, but when starting from the mobile information terminal 11, In places where it is not possible to connect due to weak radio waves, etc., the service can be used by using a free-dial service on a general telephone. In this case, call the designated telephone number and enter the client ID 12 and password to confirm the identity.
  • foreign clients send image information such as the surrounding scenery to the center to assist in providing services such as directions.
  • FIG. 6 shows an example in which a foreign client evaluates a service providing member in one embodiment of the present invention. It is a flowchart which shows a routine.
  • the member of the service providing member should use the screen of the portable information terminal as shown in Figure 11 in Step 503.
  • the evaluation is sent to the center, it is reflected in the center's service providing member database at the center 504 in real time. If the user wants to give a further tip in step 505, the amount is sent to the center using the portable information terminal, and in step 507, it is reflected in the database of the service providing member in the center.
  • FIG. 7 is an example of a WEB screen when a foreign client reserves a service in one embodiment of the present invention. If the client does not have an ID, he or she first enters information such as country of residence, address, language used, and specialized field on the enrollment registration screen 602, and registers as a member. If you have an ID, enter information such as travel destination and service usage period on the service reservation screen 603 to make a reservation.
  • information such as country of residence, address, language used, and specialized field on the enrollment registration screen 602
  • you have an ID enter information such as travel destination and service usage period on the service reservation screen 603 to make a reservation.
  • FIG. 8 is an example of a WEB screen when the service providing member reserves the standby state according to the embodiment of the present invention. If the service providing member does not have an ID, first enter the information such as country of residence, address, language used, and specialty field on the registration screen 72 to register as a member. If you have an ID, enter the time period during which you can stamp on the standby reservation screen 703 and make a reservation.
  • FIG. 9 is an example of a WEB screen when a service providing member according to an embodiment of the present invention bids on an optimal case from a service request list from a foreign client.
  • the service providing member does not have an ID, first enter the information such as country of residence, address, language used, and specialty field on the enrollment registration screen 8002 and register as a member. If you have an ID, select a service request from a foreign client that you can handle on the inquiry bidding screen 803 and send it to the center.
  • FIG. 10 is an example of an operator response screen at the center in one embodiment of the present invention.
  • the caller ID notification function displays the acceptance screen 901 of the client information in the center's client database.
  • the information is sent to the WEB server of the center, and the service providing members on standby are displayed on the screen 902 in priority order according to the member information in which the service providing members in standby are registered in advance according to the status of the foreign client and the contents of the inquiry I do.
  • FIG. 11 is an example of a service providing member evaluation screen displayed on the portable information terminal of the client according to the embodiment of the present invention. After completing the service offer from the service providing member, the client can evaluate the service providing member who has just received the service and give a tip through such a screen.
  • FIG. 12 is an example of a screen displayed on the portable information terminal when a foreign client applies for a service in one embodiment of the present invention.
  • the foreign client selects from the menu displayed on the portable information terminal the one that is similar to the content of his / her inquiry and sends it to the center.

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Accounting & Taxation (AREA)
  • Development Economics (AREA)
  • Strategic Management (AREA)
  • Finance (AREA)
  • Game Theory and Decision Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

L'invention se rapporte à un mécanisme permettant à un voyageur visitant un pays étranger d'obtenir des informations indispensables en temps réel, ce qui lui permet de résoudre des problèmes classiques pour lesquels il est pratique de recourir aux services d'un interprète ou pour obtenir des informations indispensables. Un client en provenance d'un pays étranger, qui a passé un contrat et s'est enregistré à l'avance par l'intermédiaire de l'Internet, accède à un système (30) d'un centre au moyen d'un système client (10) afin de demander un service. Le centre annonce sur une page Web (33) le contenu de la demande effectuée par le client étranger à destination d'éléments enregistrés susceptibles de fournir un service car ayant des compétences linguistiques. Les éléments susceptibles de fournir le service sélectionnent, s'ils le souhaitent, les contenus les plus appropriés des demandes effectuées par les étrangers au moyen d'un terminal Internet (41) et envoient des messages correspondant à la demande à destination du système (30). Un moteur serveur (32) du centre effectue une mise en correspondance optimale des demandes effectuées par les clients étrangers avec les demandes effectuées par les éléments fournisseurs de service.
PCT/JP2001/003007 2001-02-19 2001-04-06 Modele commercial de conciergerie personnelle a la demande WO2002067161A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
JP2001041247A JP2002312461A (ja) 2001-02-19 2001-02-19 オンデマンド型パーソナルコンシェルジェビジネスモデル
JP2001-41247 2001-02-19

Publications (1)

Publication Number Publication Date
WO2002067161A1 true WO2002067161A1 (fr) 2002-08-29

Family

ID=18903714

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/JP2001/003007 WO2002067161A1 (fr) 2001-02-19 2001-04-06 Modele commercial de conciergerie personnelle a la demande

Country Status (2)

Country Link
JP (1) JP2002312461A (fr)
WO (1) WO2002067161A1 (fr)

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0601710A2 (fr) * 1992-11-10 1994-06-15 AT&T Corp. Interprétation de langue à la demande dans un système de télécommunication
JPH09114893A (ja) * 1995-10-17 1997-05-02 Taimu:Kk スケジューリング方法
JPH10185609A (ja) * 1996-12-24 1998-07-14 Tomotaka Marui 携帯情報機器

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0601710A2 (fr) * 1992-11-10 1994-06-15 AT&T Corp. Interprétation de langue à la demande dans un système de télécommunication
JPH09114893A (ja) * 1995-10-17 1997-05-02 Taimu:Kk スケジューリング方法
JPH10185609A (ja) * 1996-12-24 1998-07-14 Tomotaka Marui 携帯情報機器

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
GEKKAN CYBIZ SOHO COMPUTING, vol. 3, no. 13, 1 October 1998 (1998-10-01), pages 20 - 21, XP002938081 *

Also Published As

Publication number Publication date
JP2002312461A (ja) 2002-10-25

Similar Documents

Publication Publication Date Title
JP4395138B2 (ja) ユーザと事業体間のコール仲介サービス方法
US6973091B1 (en) Enabling quality voice communications from web page call control
US8036367B2 (en) Flexible communication systems and methods
US8396054B2 (en) Systems and methods to facilitate searches of communication references
JP2002540511A (ja) 援助の方法および装置
JP2003501987A (ja) インターネットを介して実時間でサービスを提供するシステム
CN102752393A (zh) 出租车订车系统及订车方法
US20070239625A1 (en) System and method for providing access to language interpretation
KR20120075616A (ko) 위치 기반 서비스를 이용한 카풀 중개 서비스 제공 방법
CN100562166C (zh) 移动终端定位信息处理的方法
CN101651856A (zh) 通信终端预约服务项目的系统及方法
KR20060089815A (ko) 모바일대리운전서비스 방법
WO2002067161A1 (fr) Modele commercial de conciergerie personnelle a la demande
JP2005252668A (ja) 通話中のコンテンツ配信システム
KR20020041721A (ko) 무선 인터넷을 이용한 실시간 콜택시 호출 서비스 시스템및 방법
KR20070044334A (ko) 외국인을 위한 유료 커뮤니티를 활용한 통역시스템과 그방법
JP2002252704A (ja) 通話支援設備、及び通話中継支援設備
JP2006178525A (ja) 予約システム、予約プログラム、および予約システム運営方法
JP2006155093A (ja) ネットワークに接続される旅行者携帯端末及びネットワークに接続される旅行情報管理サーバ
JP2001320340A (ja) 情報提供方法
KR100687724B1 (ko) 개방형 서비스 인터페이스를 이용한 티켓예매 서비스 제공시스템 및 방법
KR20020026024A (ko) 단말기 임대를 통한 정보제공 시스템 및 방법과 그프로그램 소스를 저장한 기록매체
EP1455295A2 (fr) Système et procede de communication
KR20010107437A (ko) 인터넷과 이동전화의 단문 서비스를 이용한 일자리 소개방법
KR20040106988A (ko) 인터넷 콜렉트 콜 서비스 방법

Legal Events

Date Code Title Description
AK Designated states

Kind code of ref document: A1

Designated state(s): AE AG AL AM AT AU AZ BA BB BG BR BY BZ CA CH CN CO CR CU CZ DE DK DM DZ EE ES FI GB GD GE GH GM HR HU ID IL IN IS KE KG KP KR KZ LC LK LR LS LT LU LV MA MD MG MK MN MW MX MZ NO NZ PL PT RO RU SD SE SG SI SK SL TJ TM TR TT TZ UA UG US UZ VN YU ZA ZW

AL Designated countries for regional patents

Kind code of ref document: A1

Designated state(s): GH GM KE LS MW MZ SD SL SZ TZ UG ZW AM AZ BY KG KZ MD RU TJ TM AT BE CH CY DE DK ES FI FR GB GR IE IT LU MC NL PT SE TR BF BJ CF CG CI CM GA GN GW ML MR NE SN TD TG

121 Ep: the epo has been informed by wipo that ep was designated in this application
REG Reference to national code

Ref country code: DE

Ref legal event code: 8642

122 Ep: pct application non-entry in european phase