WO2000055773A2 - Einrichtung, verfahren und computerprogramm-produkt zum betrieb von geschäftsprozessen - Google Patents
Einrichtung, verfahren und computerprogramm-produkt zum betrieb von geschäftsprozessen Download PDFInfo
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- WO2000055773A2 WO2000055773A2 PCT/EP2000/002295 EP0002295W WO0055773A2 WO 2000055773 A2 WO2000055773 A2 WO 2000055773A2 EP 0002295 W EP0002295 W EP 0002295W WO 0055773 A2 WO0055773 A2 WO 0055773A2
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- lead
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
Definitions
- the invention relates generally to data processing systems or distributed information networks in which business processes are carried out.
- the invention relates to devices for operating a business process with a sequence of events, which is processed by means of a data processing system and represented by digital data.
- the invention relates to Process for operating corresponding business processes and on a corresponding computer program product
- Example scenarios are trade fair activities, stage shipping activities (May ngs) of a direct marketing, or business activities in special programs such as the current year 2000 programs.
- Of particular relevance is certain information that a customer might be interested in buying Depending on the classification, they will be processed by different positions in the company. If, for example, it is a mere literature request, a literature center that may exist in the company will be responsible. If, on the other hand, it is a concrete intention of a customer with a corresponding volume, the purchase interest will generally become processed by a responsible sales representative If, on the other hand, there is a general request or intention to purchase with a small volume, this request is usually sent to partner companies or to a proprietary customer formation center forwarded
- the invention is therefore based on the object of specifying a device and a method of the type described at the outset which avoid the abovementioned disadvantages of the prior art and in particular make it possible to clearly follow the business processes concerned which are carried out within an information technology networked company then, to be able to process the business processes uniformly despite the different requirements for their handling.
- the entire process i.e. from the generation of a lead to the completion of the project, should thus be completely electronically traceable ("closed loop").
- the business process is processed within an information network which is subdivided into a proprietary and a non-proprietary part, a central data memory being provided within the proprietary part of the information network for storing the events
- a functional element provided outside the proprietary part of the information network for changing the at least one attribute in at least part of the sequence.
- a data flow control element provided within the proprietary part of the information network serves to control data streams associated with the events in at least part of the sequence and has means for checking the at least one attribute and means for controlling the data flow according to the respective state of an att ributs on
- the invention provides a device for operating a business process which has a sequence of events and which is processed by means of a data processing system and represented by digital data within an information network which is divided into a proprietary and a non-propriety part, and is represented by digital data, at least one of which Sequence of at least first events is generated, at least one sequence of at least second events based on the first events being generated, and wherein a central data memory for storing the at least first and the at least second events is provided within the proprietary part of the information network, with at least one at least outside the proprietary part of the information network, functional part for generating at least one characterizing a state of the at least first and at least second events a data flow control element provided within the proprietary part of the information network for
- the data flow control element preferably also has means for changing the at least one attribute.
- the data flow control element is then responsible in one or more parts of the event sequence, but in one or more other parts the functional element is responsible for changing the attribute.
- the functional element can also have means for controlling thus have data streams associated with the event
- the control of these data streams in one or more parts of the event sequence can be carried out by the data flow control element, in one or more other parts, however, by the functional element.
- the data flow control element and the functional element therefore advantageously work together in such a way that both are responsible for the change in the status and the data flow control , This is done for the sake of avoiding cols preferably in succession but not simultaneously
- the device also has means that enable access to the data storage via the information network by means of access authorization.
- This access is also advantageously possible from the non-proprietary part of the information network, so that, for example, sales employees of the company - due to the lack of access authorization but no non-company persons - also contribute to the business process from outside (e.g. via the Internet) or at least observe it
- the invention preferably provides for a general or generalized lead tracking process to be implemented on the basis of a data flow control element in the form of an intranet WEB tool.
- the information network (namely the proprietary and non-propnetary part) is preferably a TCP / IP network with HTTP protocol, the non-proprietary part of which is advantageously coupled to the Internet.
- a special aspect of the invention then is to create a kind of “pin board” on which information sheets (leads) are hung, which, for example, the sales representative (VB ) in the company that feels responsible for this lead. The "information slips" are marked accordingly if sales representatives have assigned them.
- the lead Since the status of the lead (for example, openly assigned, completed) is tracked, a so-called lead report can be created that gives an overview of current lead activities.
- the advantage of implementing the lead tracking process via the intranet is Now in particular that the leads can be entered regardless of location and person and can be followed by all authorized persons via the company's Internet homepage (homepage), in which the proposed web tool is integrated
- the invention enables lead reporting (lead reporting), by means of which, for example, the management of a company is enabled to closely monitor and control sales activities.
- lead reporting lead reporting
- additional effort is required for leads, which are in the form of notes, Faxing, lead sheets etc. in the company, enter them again in a WEB mask.
- leads which are in the form of notes, Faxing, lead sheets etc. in the company, enter them again in a WEB mask.
- this additional effort can be accepted due to the advantages mentioned
- Leads that result from in-house marketing campaigns or inquiries addressed directly to the company are preferably generated in the proprietary part of the information network.
- leads nowadays no longer result from in-house marketing campaigns but are generated by commissioned telemarketing agencies or mailmg houses outside of them subjects of the proprietary network are preferably a so-called "lead information system” (LIS) Provided in the non-proprietary power supply unit, by means of which the leads can be recorded in electronic form by the corresponding agencies and the leads can be transmitted, for example, electronically to the central data store.
- LIS lead information system
- the aforementioned partner companies which take over the lead processing for the "sorted out” leads, also receive the Lead Information System or a corresponding tool
- the functional element has at least one functionality or a part of the functionality of the data flow control element in the form of a static copy.
- the functional element can provide means for the synchronization of data elements representing the data flow To exchange relevant data
- the functional element can furthermore have means for receiving and sending data elements representing the data flow.
- the functional element can also have means for manipulating the data elements representing the data flow
- the data flow control element has means for importing data elements and means for analyzing and evaluating the data elements
- the data flow control element is hypertext-based. This enables simple online access to the proprietary part by a subject authorized for this purpose via the Internet or another open network by the functional element from the respective operating system platform is independent, it is achieved that a subject arranged outside of the proprietary network can be provided with a functional element independent of the respective operating system by means of which it can communicate with the data flow control element
- the functional element is installed on every external subject involved in the business process, for example on its host computer.
- the communication between the functional element and the data flow control element then takes place via an open network For example, the Internet
- files are sent between the external subject and the proprietary power supply in both directions, which, for example, contain copies of the data elements.
- the application called "functional element” runs in duplicate with a large number of external subjects Architecture is therefore with a certain effort for the software and data Maintain connected
- both applications i.e. both the data flow control element and the functional element, are assigned to the company's direct sphere of control, i.e.
- the functional element is coupled to an open network, for example via an HTTP server to the Internet.
- the functional element is not (or at least not permanently) installed in the individual external subjects. Rather, they use a communication program, e.g. B of an Internet browser via the open network (Internet) to the functional element.
- This in turn can communicate with the data flow control element located in the proprietary power supply (eg in the form of data synchronization)
- subject - without appropriate access authorization - no access e.g. B of an Internet browser via the open network (Internet)
- the two applications, data flow control element and functional element are not located on the same intranet, but on different hosts or intranets, which in turn are located via an open network (e.g. the Internet) are coupled to one another
- the external subject communicates via the Internet with the functional element host using his browser, which in turn communicates with the data flow control element in the proprietary network part via the Internet.
- the advantage of the second embodiment is that the effort for the Software and data maintenance is reduced, but the division in the data flow control element and functional element ensures that unauthorized external subjects only have access to the section of data and functionality provided in the functional element n Clarifying with regard to the scope of protection of the claims, it should be noted that in the second embodiment (including the above-mentioned modification) the host located at the external subject collects the communication program (browser) and that this with the Functional element coupling network does not (or at least not necessarily) belongs to the sophisticated device
- the invention is directed to a device of the type mentioned in the introduction, in which - as in the first aspect of the invention - at least one attribute is assigned to the events, which characterizes the event state in the course of the business process, and which at least one data flow control element is assigned to control the events Has data streams corresponding to the respective state of the at least one attribute.
- the device has at least one automatic attribute status, which automatically changes the status of the at least one attribute when one or more conditions are met, that is to say without a subject (for example a sales representative). has carried out an action in the business process (eg the execution of a lead).
- a subject for example a sales representative
- a subject involved in the business process can Do not change the attribute status directly, but make certain notifications to the system on its user interface (eg click on a "Lead done” soft button) This message prompts the application to change the attribute status accordingly (here to set it to "C” (closed)) the software status change carried out on the basis of a subject input is not to be regarded as an "automatic change" in the sense of the second aspect of the invention
- the second aspect of the invention has the advantage of requiring less effort because of the at least partial automation of the attribute status change, and of ensuring a more uniform handling of the business process
- the second Aspect of the invention can advantageously be implemented in a computer or computer system without the division into proprietary and non-propernary subnetwork and the resulting application division into data flow control element and functional element in accordance with the first aspect of the invention.
- it is achievable of the automation advantages of the second aspect of the invention advantageously to combine this with the first aspect of the invention and possibly one or more of the configurations and embodiments mentioned above and below
- the automatic attribute status of another is preferably a timer. This changes the status of the at least one attribute preferably when a certain attribute status or one of several particular attribute states is present and a certain time has passed since an initial time. It is conceivable that in special cases the attribute status change after the expiration of the
- the term "certain attribute status" should also include "one of several specific attribute status" and "all possible attribute status”.
- the starting time is, for example, the time at which the present attribute status was assumed
- the status changes in accordance with the second aspect of the invention in no way need to take place automatically.
- the automatically changing status states can preferably also be changed by manual intervention before the condition for automatic change has occurred.
- one or more status states are also defined. that cannot be changed by the automatic attribute status These can then be changed manually - apart from attributes that cannot be changed at all
- the invention also relates to corresponding methods and computer program products.
- the latter can be, for example, a data carrier or a file that can be transmitted via a network and contains a program code for execution on a data processing system.
- FIG. 1 shows an overview of a first exemplary embodiment of a typical information network containing a device according to the invention
- FIG. 2 shows a block diagram of the data flow in the case of an arrangement of a WEB tool (LITE) and a lead information system (LIS) in the first exemplary embodiment
- Figure 3 is an illustration corresponding to Figure 1 of another
- FIG. 4 shows a representation corresponding to FIG. 2 of the exemplary embodiment from FIG. 3,
- Figure 5 is an illustration of the data flow during a
- Figure 6 is a flowchart showing a typical
- FIG. 7 shows a block representation of an example analogous to FIG. 2
- FIG. 8 is a flowchart showing the control of the
- FIG. 9 shows an exemplary embodiment of a lead input mask
- FIG. 10 shows an example of tables used in the relational database model in an overview
- FIG. 1 shows a typical arrangement of data processing devices in which the invention can be used.
- an information network 1 with a system arrangement for operating a business process on which the invention is based is shown.
- the arrangement has a central database 2, which preferably has a relational data hierarchy and For example, by means of an "Oracle” database ("Oracle” is a registered trademark of the Oracle Company).
- This database 2 is arranged within a proprietary subnet 1 a of the entire information network 1.
- any extranets or intranets that are considered part of a higher-level information network in the present context can be executed
- This tool 3 accesses the database 2 and in particular controls the data flow between this database 2 and other entities or subjects involved in the business process, ie for example natural persons or additional information technology devices such as personal computers or other devices that communicate or interact enable with LITE
- one of the subjects 5 involved in the business process represents a natural person or a personal computer (PC) 5a assigned to this person, who is (is) authorized to access the WEB tool 3 online ("authonzed subject")
- This person can be a sales representative (VB) or a manager of the company authorized for this access who owns the proprietary subnet
- Another subject in this example represents a customer (“client”) 6 of the company who is to initiate the above-mentioned business process by means of a purchase request.
- Customer 6 is understood to mean all subjects who can participate in the business process, but without access to the To have a WEG tool 3 in the proprietary subnet 1 It can be, for example, customers in addition to customer support partners and marketing agencies in the narrow sense.
- This customer 6 has a functional element 7 ("LIS") by means of which he can access the WEB- Tool (LITE) 3 can access
- LIS functional element 7
- LITE WEB- Tool
- this communication takes place between customer 6 and LITE 3 via the Internet
- the LITE 3 tool are within the proprietary network 1 a and the LIS 7 tool are arranged outside the proprietary network.
- a timer module 11 - the function of which is described below - is part of the LITE application 3
- FIG. 2 shows a block diagram of the data flow in an exemplary arrangement 10 of a web tool (LITE) 3 according to the invention and a lead information system (LIS) 7.
- the accepted business process begins with a customer request 13 from a customer 6, who in turn already owns the Offline version of the data flow control element LITE, which is the functional element 7.
- both tools 11, 12 have a data memory (not shown here).
- the request is transmitted to the WEB tool Lite 3 as a so-called e-mail attachment E-mail passes through a "firewall" 17 that is provided at the transition from the extranet 15 to the proprietary intranet 1 a
- LITE 3 is implemented on a homepage 18 of a customer information center ("CIM"). LITE 3 initially saves the request in a central database 19. LITE 3 allows access-authorized persons (for example sales representatives VBx, VBy) 20, 21 to the database 2 access online and, if necessary, take over the further processing of the request.
- CIM customer information center
- attitude states or values are preferably considered, which are explained in more detail below
- T lead timeout, i.e. lead processing is no longer necessary
- L only supply with literature is required
- the request now exists in a data format that is uniform with regard to all persons involved in the business process.
- the VBx 20 can start processing the request For this purpose, it generates 22 a copy of the request file currently available in the central database 2 and uses this copy to process the request. After this has carried out a processing step, the modified file is transferred back to the central database 2.
- the request file has, so to speak, a " Loop ", in the course of From the subsequent processing steps, further such loops can or will usually also follow.
- the VB (here VBx 20) can change the request file as part of the processing directly in the database 2.
- FIGS. 3 and 4 correspond to the views of FIGS. 1 and 2, but show a different exemplary embodiment.
- the functional element LIS is not present on the customer 6 side, but only runs as a single central application in the area of the company.
- the LIS 7 is connected to the Internet by a WEB server 4a. Instead of the LIS app, as in FIGS.
- a browser 9 runs on the customer's side, with which the respective customer 6 uses the Internet to access the central LIS 7 can access and read and process certain request files for this purpose
- the connection between the LIS 7 and the LITE 3 is a TCP / IP connection with an intermediate firewall 17, which separates the proprietary power supply unit or intranet 1 a from the non-proprietary power supply unit or extranet 15. Only subjects with access authorization, such as VBz 23, can use the I Access the LITE 3 via the Internet (FIG.
- the data to be synchronized are transferred in files 8 using SFTP ("Secure File Transfer Protocol") between the two applications 3, 7 the transmission of the data in a security-encrypted form, for example by using a 40 bit security encryption.
- SFTP Secure File Transfer Protocol
- the file transfer takes place in fixed or variable time intervals, preferably once a day.
- a further timer module can be located in the LITE application 3
- the LITE 3 and the LIS 7 are applications written in HTML (Hypertext Markup Language) and ASP (Active Server Pages), which run on physically separate NT servers, namely the internal server 4 and the external server 4a.
- the external server 4a runs the LIS application 7 together with the database belonging to LIS 7, on the other hand the associated database 2 does not run on the internal server 4, but rather runs together with the DBMS (Data Bank Management System) on a separate Unix computer system for the synchronization of the LITE 3 and LIS 7 assigned files is provided by a CGI program (Common Gateway Interchange), which is written in Delphi
- FIG. 5 shows a typical data flow during a data synchronization between LIS 7 and LITE 3 according to the invention.
- LIS 7 initially serves to record lead data initiating the respective business process and for this purpose contains initial data from LITE 3 as static copies (snapshots) of both Applications 3, 7 are used for the completely autonomous flow control of the data streams occurring in a business process, LITE 3 having the control authority.
- the synchronization procedure comprises the steps mentioned in the flow chart shown in FIG. 6 and described below, identical steps being provided with corresponding reference numerals
- the synchronization is also based on the arrangement proposed according to the invention, which, among other things, provides a central database 2 on which the input data are stored in the form of tables 33, preferably Oracle tables.
- the synchronization described here as an example gang concerns the case in which the lead files initiating the respective business process are entered by an external customer.
- other data synchronization processes take place, for example data be passed on to LIS 7 by external customer 6 for the purpose of processing the business process
- the input data generated in LIS are exported 34 to LITE and corresponding export files are generated 35, which can be sent, for example, via email as attached files or via FTP.
- SQL statements allow, for example, operations such as "INSERT” or "MODIFY"
- the Oracle tables modified in this way can be made visible using an input mask provided by LITE 38 It is emphasized that the structure or layout of the input mask is uniform for all persons involved in the business process.
- copies are made of the export files 35 afterwards back to LI S rucktransfer 39, in order to be able to determine, by means of a comparison 40 with the original input data, whether all data in the original data transmission 36 have also been transmitted without loss, since it is known that data losses can occur during transmissions via the Internet.
- the synchronization is based on the fact that the Files to be changed in the course of the business process are provided with a "time stamp", which indicate the time of the last change and thus contain a statement about the timeliness of the file.
- the files in question can already be stored in LITE 3 or database 2 and in LIS 7 at The synchronization checks whether the two versions are of the same timeliness.
- files can also be transferred that are not yet available on the receiving end.
- this can be the case, for example, if a previously only in LITE 3 led lead is set to the attribute status "E" and is therefore to be exported to LIS 7 so that the relevant customer 6 can access it
- the status "E” is not intended to indicate that the export of the lead has taken place successfully. Rather, the status "E” is already set when the lead is intended for export. During the next synchronization process, such a lead is then exported, whereby it "E” means that the lead is assigned to an external partner until the next status change, eg due to a processing by the external operating partner
- the attribute value defines which leads are transferred from LITE 3 to LIS 7 as part of the ongoing synchronization and are thus made visible to external sales partners (or only to a specific external sales partner). This is the case with attribute values E and P
- collisions could occur if attribute values could be changed simultaneously on the LITE 3 and LIS 7 side. Such collisions are primarily excluded by the fact that leads on the LIS 7 side can only be changed if the attribute has the value E or P In this case, no changes to the lead and the attribute can be made on the LITE 3 side. In special cases, changes can be made to both the LITE 3 and the LIS 7, for example, a timer in the LITE 3 can set the P status to "T" set while the LIS 7 can set the P status to "E". In such a case, an attribute hierarchy decides which of the two file versions is given priority over the other during synchronization. In the example mentioned, the E status is in the Hierarchy over the T-status, so the synchronization becomes Version of the lead saved with the LITE 3 is replaced by the version saved with the LIS 7, thus eliminating the T-congestion again
- FIG. 8 relates to the processing of a single lead.
- the different reference symbols stand for different stations that go through the same lead in the business process
- the starting point is a newly generated lead 41, which may have been generated, for example, based on a customer inquiry within the company or by an external sales partner.
- New leads automatically receive the attribute value "0".
- Leads with the attribute value "0" - and thus the lead at 41 - can only can be modified within LITE 3 and are preferably only visible within LITE 3
- the company's sales representatives can view the lead at 41 and allocate it or get it assigned by an administrator.
- Denial of refusal at 44 gives it the initial status "0" again and is available to the business process again like a newly generated lead 41
- the administrator can also decide that the lead 41 should be processed by a specific external partner, whereby the attribute value is set to "E" at 45 when the input is made. It is also possible that this decision is made automatically without the administrator's intervention , for example based on the nature of the customer inquiry Leads with the attribute value "E" - and thus the lead at 45 - are visible after the synchronization step on the part of LIS 7 at least for the corresponding external sales partner and are immediately after the status on " The external sales partner can now either accept or reject the assignment of the lead 45.
- the original lead 41 still (or again) has the attribute value "0" after a certain first time interval (for example 15 days), it automatically receives the attribute value "W" at 48 through a first timer (15-day timer) "Leads 48 with the attribute value” W "(this also includes the leads previously refused by an external partner at 47) can be assigned to an external sales partner by the administrator and receive the attribute value" E "after a corresponding assignment entry at 49 If an external one already exists If the sales partner has refused to accept the lead, the assignment is preferably made to another external sales partner.
- the lead 49 with the status "E” is like the lead at 45 further processed Alternatively, an internal sales representative can assign the lead 48 with the status "W" himself or have it assigned by the administrator.
- the lead After entering an appropriate allocation entry at 50, the lead receives the attribute value "A" in this case and is processed like the lead at 42 cases the lead 48 still (or again) the attribute value "W" at the end of a second time interval (e.g. five days), the attribute value is automatically set to "P" at 51 by a second timer (five-day timer) Lead is now visible in LIS 7, it can only be modified there.
- a third time interval e.g.
- timers There are different possibilities for the definition of the timers.
- One possibility is that the time at which the lead receives the relevant status to be monitored is selected as the starting time point of the time interval to be monitored by the respective timer. at which the lead is generated, for the second timer the point in time at which the lead receives the status "W" at 47 or 48 and for the third timer the point in time at which the lead receives the status "P” at 51 another
- the preferred option is then to base all timers on a common start time, which is independent of the respective course of the business process. This is preferably the time at which the lead was generated.
- the timers check daily Creation date ("ENTRY_DATE" field in table LLLO, see below) and calculate
- Elapsed time interval current date - creation date
- timers are a functionally motivated choice of terms In terms of program, the several timers can be formed by a single payer and difference generator (as stated above), in which the determined time difference is subjected to several condition queries.
- the timers are preferably parts of a timer module in LITE application 3
- the first and second timer in the LITE Apphkation 3 is located, the third timer, however, in the LIS application 7
- the above-mentioned simultaneous conversion of the P status into "E” and "T” is not possible, so that the mentioned attribute hierarchy is not required
- LITE 3 and LIS 7 are now described below. The description is subdivided into a description of the proposed functionality of a data flow control element according to the invention (WEB tool called "LITE”) and a corresponding description of a functional element according to the invention called "LIS".
- WEB tool called "LITE”
- LIS a corresponding description of a functional element according to the invention
- the main menu of LITE consists of the areas "Lead input”, “Lead overview”, “Lead processing”, “Lead reporting” and "Admin”, which are explained in detail below.
- FIG. 9 shows a corresponding lead input mask of the data flow control element “LITE”
- entered leads can be clearly displayed.
- a search function can also be used to define the leads to be displayed. By default, all open leads are displayed. The leads are listed as a list. The details of a specific lead can be viewed and the salesperson can assign the lead with appropriate responsibility Lead editing
- This function includes a selection menu for general, predefined lead tracking statistics. These are intended to provide both users and management with a quick overview of lead tracking activities
- the lead input mask represents a form that is structured as follows
- Creation date system date, entry by name of the person entering it
- Postcode street (mandatory field, optional, if entry in the mailbox)
- Areas of interest include, for example, the different product areas of a company
- Lead category The lead category is automatically defined by checking the lead potential (see assignment above). This is shown separately by the lead mask
- the correct district manager is automatically displayed. If more than one district is possible, we ask the reader to tick the correct one. If the company is assigned via point VB, this district entry has priority
- search lists can be used to generate and display lead lists. Search lines can be defined using a pulldown menu and generated with the "SEARCH" button
- Search criteria are Lead category ("A""B",”C” or O ")
- Postcode maximal entry of 5 postcode areas possible, e.g. 50000 to
- 60000 is a post code area
- the individual lead list is thus created.
- Lead list is displayed View lead detail (by mouse click)
- a sales representative can assign the lead in the lead detail mask with the "Assign Lead” button and “lock” it exclusively for himself (see authorization concept described below). Lead assignment is only possible with open leads (status "0") The status of the lead automatically changes to "A”. The lead is now blocked and can no longer be “assigned” by another person. This lead is now visible under the "lead processing” described above and can be processed further by the VB from there (display Info window for users)
- the "lead processing ' is, so to speak, the own work area of the VB. By default, he sees all leads assigned under his login in the overview overview.
- the detail mask of a lead corresponds to the layout of the input mask.
- the lead can either be created using a" lead completion "mask be ended without setting up a business project (Button "Close Lead ')
- the VB has processed the lead.
- the VB can enter the following information in the closing mask
- the VB can reject the lead, for example if the VB has no time or no interest in processing the lead himself. He rejects the lead and announces the reason for rejection. The lead again accepts the status open
- EXPORT list This lead guide can be viewed by the sales management under lead reporting before dispatching certain leads. Sales will be briefly informed by email, within a few days the removal in to apply to the central database After this withdrawal period has expired, all relevant leads are set to status "E” by clicking the "EXPORT" button
- LIS is an independent program that is installed by a simple routine. LIS is supplied in the MS Access Run-Time Version to external agencies and partners
- the functional element LIS is a central application in the area of the company, which external agencies and partners can access via the Internet using a browser
- the purpose of LIS is to be able to record lead data externally, e.g. from agencies, and to pass it on to the company via email as a file or via FTP.
- lead data externally, e.g. from agencies, and to pass it on to the company via email as a file or via FTP.
- leads can be imported into LITE and further processed there.
- Lead processed by partners as well -Files all leads available in LIS are sent back to LITE via email or FTP and imported there
- LIS is password-protected via a uniform login procedure.
- the layout of LIS is completely taken over by LITE in terms of functionality and design. Since there is no online access from LIS to LITE, all required tables (e.g. menu table) are stored as snapshoot in LIS copied An update carried out from time to time is easily possible (1 exemplary embodiment) or is carried out automatically, for example at fixed time intervals (eg daily) (2 exemplary embodiments) According to the LITE scheme, LIS can use an export-import function to carry out the lead Reading in and reading out files
- the data model (tables) of LIS corresponds to that of LITE
- FIG. 10 shows an exemplary embodiment of a relational database model according to the invention on the basis of a table overview. The abbreviations used are explained using the following legend
- VARCHAR 500
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Priority Applications (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
JP2000605931A JP2003523550A (ja) | 1999-03-15 | 2000-03-15 | ビジネスプロセスを実行するための装置、方法およびコンピュータプログラム・プロダクト |
EP00910840A EP1183627A2 (de) | 1999-03-15 | 2000-03-15 | Einrichtung, verfahren und computerprogramm-produkt zum betrieb von geschäftsprozessen |
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
DE1999111373 DE19911373A1 (de) | 1999-03-15 | 1999-03-15 | Einrichtung und Verfahren zum Betrieb von Geschäftsprozessen in einem verteilten Informationsnetz |
DE19911373.4 | 1999-03-15 |
Publications (2)
Publication Number | Publication Date |
---|---|
WO2000055773A2 true WO2000055773A2 (de) | 2000-09-21 |
WO2000055773A8 WO2000055773A8 (de) | 2001-11-15 |
Family
ID=7900960
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/EP2000/002295 WO2000055773A2 (de) | 1999-03-15 | 2000-03-15 | Einrichtung, verfahren und computerprogramm-produkt zum betrieb von geschäftsprozessen |
Country Status (4)
Country | Link |
---|---|
EP (1) | EP1183627A2 (de) |
JP (1) | JP2003523550A (de) |
DE (1) | DE19911373A1 (de) |
WO (1) | WO2000055773A2 (de) |
Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US10339527B1 (en) | 2014-10-31 | 2019-07-02 | Experian Information Solutions, Inc. | System and architecture for electronic fraud detection |
Families Citing this family (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
DE10215231A1 (de) * | 2002-04-06 | 2003-10-16 | Abb Research Ltd | Verfahren und System zur Generierung, Verfolgung und Beurteilung von Projekten |
JP7315191B1 (ja) * | 2023-01-23 | 2023-07-26 | booost technologies株式会社 | 入力管理装置、入力管理方法、及びプログラム |
Family Cites Families (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
DE19534819B4 (de) * | 1995-09-20 | 2004-07-08 | International Business Machines Corp. | Verfahren und Vorrichtung zum Konfigurieren einer Datenbank |
DE19612688A1 (de) * | 1996-03-29 | 1997-10-02 | Ibm | Verfahren und Vorrichtung zur dynamischen Anpassung von Computer-gesteuerten Geschäftsprozessen |
DE19811129A1 (de) * | 1998-03-16 | 1998-11-19 | Usu Softwarehaus Unternehmensb | Datenverarbeitungssystem |
-
1999
- 1999-03-15 DE DE1999111373 patent/DE19911373A1/de not_active Withdrawn
-
2000
- 2000-03-15 WO PCT/EP2000/002295 patent/WO2000055773A2/de not_active Application Discontinuation
- 2000-03-15 EP EP00910840A patent/EP1183627A2/de not_active Withdrawn
- 2000-03-15 JP JP2000605931A patent/JP2003523550A/ja active Pending
Non-Patent Citations (1)
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Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US10339527B1 (en) | 2014-10-31 | 2019-07-02 | Experian Information Solutions, Inc. | System and architecture for electronic fraud detection |
Also Published As
Publication number | Publication date |
---|---|
DE19911373A1 (de) | 2000-10-12 |
EP1183627A2 (de) | 2002-03-06 |
WO2000055773A8 (de) | 2001-11-15 |
JP2003523550A (ja) | 2003-08-05 |
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