Classifications

• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04M—TELEPHONIC COMMUNICATION
  • H04M3/00—Automatic or semi-automatic exchanges
  • H04M3/42—Systems providing special services or facilities to subscribers
  • H04M3/4228—Systems providing special services or facilities to subscribers in networks
• • H—ELECTRICITY
  • H04—ELECTRIC COMMUNICATION TECHNIQUE
  • H04Q—SELECTING
  • H04Q3/00—Selecting arrangements
  • H04Q3/0016—Arrangements providing connection between exchanges
  • H04Q3/0029—Provisions for intelligent networking

Definitions

• IN Intelligent Network
• SSP Service Switching Point
• SCP Service Control Point
• IPs Intelligent Peripherals
• VRSs Voice Response Systems
• IPs or VRSs
• the object of the present invention is to see to it that, contrary to the aforementioned prior art, the IP or VRS does return the information collected to the SCP; the IP or VRS may then return the call to the Service Switching Point (SSP), so that the line is vacated on the IP or VRS.
• SSP Service Switching Point
• the SCP may instruct the SSP to switch the call through to another destination.
• the network according to the invention provides for a control member which, on one side, is connected to the outputs of the IPs and/or the VRSs , for recording information signals given off by said IPs and VRSs, respectively, which stem from calls from the PSTN, offered to said IPs and/or VRSs by way of the SSP, which control member buffers the signals recorded from the IPs and VRSs, while on the other side the control member is connected to the SCP for outputting the information signals to the SCP on behalf of the IPs and VRSs.
• a control member which, on one side, is connected to the outputs of the IPs and/or the VRSs , for recording information signals given off by said IPs and VRSs, respectively, which stem from calls from the PSTN, offered to said IPs and/or VRSs by way of the SSP, which control member buffers the signals recorded from the IPs and VRSs, while on the other side the control member is connected to the SCP for outputting the information signals to the SCP on behalf of the IP
• the IPs or VRSs are occupied only for the minimum period of time required. Since in this concept the SSP always activates the IPs or modules, there is no interface required between modules mutually. Combinations of modules within a service may therefore be easily realised. Thus, e.g., a module for the validation of a new credit card may be easily integrated into existing services by including a module call in the service. If modules are already in use, any desired combination with said modules is possible, without the need of adjusting the interface for existing modules.
• Said coupling is of particular importance for services where telephony services are combined with data services (also called Computer Telephony Integration, or CTI) .
• data services also called Computer Telephony Integration, or CTI
• An example thereof is the synchronisation of data screens towards operators having client data and the incoming calls from clients towards said operators .
• FIG. 1 shows the "Super-IP" architecture proposed by the invention.
• the figure shows a PSTN/ISDN 1 and, as part of an
• Intelligent-network architecture an SSP 2, to which a number of VRSs and an IP 5 are connected.
• the SSP is additionally connected to an SCP.
• a control member 6 which forms a buffer and a coupling between the IPs and VRSs and the SCP, as a result of which the SCP may be controlled by advanced control signals from modern IPs and VRSs without, however, using said (expensive) elements any longer than strictly necessary: the output of said elements is included and buffered by the control ire ber 6 until the SCP is capable of using said buffered information.
• the coupling (designated by bold lines in the figure) may therefore be used for exchanging data collected for the call .
• the central control member 6 may also use the information from the IPs and VRSs for driving a Computer-Telephony-Integration (CTI) coupling towards desired final destinations (determined in, or by way of, the control member and passed on to the SCP) .
• CTI Computer-Telephony-Integration
• An example thereof is a transmission pop-up data screen having client information (on the basis of signalling information received, such as the telephone number of the caller) to the final destination (operator) who in synchronisation also receives the call from the client.
• the central control member operates as a synchronisation point for the telephony and data services. Since, in this concept, the SCP and SSP will take care of the eventual switching-through of a call, there automatically arises the option of network ACD [— Automatic Call Distributor] and CTI solutions.
• IPs and VRSs are deployed in part of the call as a result of which, within one call, more IPs and/or VRSs may be easily addressed.
• IP/VRS applications may be simply and flexibly combined within one service. - The concept may be simply extended as ever more new IPs and/or VRSs may be used as modules. By applying the concept, the interface problems between IPs and/or VRSs are limited to a minimum.
• Synchronisation of telephony and data services is feasible using the central control member.

Landscapes

• Engineering & Computer Science (AREA)
• Computer Networks & Wireless Communication (AREA)
• Signal Processing (AREA)
• Data Exchanges In Wide-Area Networks (AREA)
• Telephonic Communication Services (AREA)
• Mobile Radio Communication Systems (AREA)
• Exchange Systems With Centralized Control (AREA)
• Measuring Pulse, Heart Rate, Blood Pressure Or Blood Flow (AREA)
• Measurement And Recording Of Electrical Phenomena And Electrical Characteristics Of The Living Body (AREA)
• External Artificial Organs (AREA)

Priority Applications (7)

Applications Claiming Priority (2)

Publications (1)

Family

ID=19766303

Family Applications (1)

Country Status (10)

Cited By (13)

Families Citing this family (9)

Citations (3)

Family Cites Families (1)

• 1998
  • 1998-01-07 NL NL1007969A patent/NL1007969C2/nl not_active IP Right Cessation
• 1999
  • 1999-01-05 AT AT99903626T patent/ATE285658T1/de not_active IP Right Cessation
  • 1999-01-05 EP EP99903626A patent/EP1046312B9/en not_active Expired - Lifetime
  • 1999-01-05 CN CN99801969.0A patent/CN1287753A/zh active Pending
  • 1999-01-05 HU HU0100554A patent/HUP0100554A3/hu unknown
  • 1999-01-05 AU AU24210/99A patent/AU745438B2/en not_active Ceased
  • 1999-01-05 CA CA002317771A patent/CA2317771C/en not_active Expired - Fee Related
  • 1999-01-05 WO PCT/EP1999/000152 patent/WO1999035859A1/en active IP Right Grant
  • 1999-01-05 DE DE69922784T patent/DE69922784T2/de not_active Expired - Lifetime
  • 1999-01-05 US US09/582,904 patent/US6628769B1/en not_active Expired - Lifetime

Patent Citations (3)

Non-Patent Citations (3)

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