WO1998025219A1 - Systeme d'aide au travail - Google Patents

Systeme d'aide au travail Download PDF

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Publication number
WO1998025219A1
WO1998025219A1 PCT/JP1996/003542 JP9603542W WO9825219A1 WO 1998025219 A1 WO1998025219 A1 WO 1998025219A1 JP 9603542 W JP9603542 W JP 9603542W WO 9825219 A1 WO9825219 A1 WO 9825219A1
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WO
WIPO (PCT)
Prior art keywords
work
time
worker
task
support device
Prior art date
Application number
PCT/JP1996/003542
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English (en)
Japanese (ja)
Inventor
Hirotoshi Ise
Toshihiko Ogura
Masatoshi Hino
Original Assignee
Hitachi, Ltd.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Hitachi, Ltd. filed Critical Hitachi, Ltd.
Priority to PCT/JP1996/003542 priority Critical patent/WO1998025219A1/fr
Publication of WO1998025219A1 publication Critical patent/WO1998025219A1/fr

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Definitions

  • the present invention relates to work support for managing a worker's schedule.
  • it relates to work support systems that support workers engaged in mopile-type work, and also relates to work support systems in which workers use mobile terminals.
  • Mobile terminals are in an environment where it is easier to support work according to the worker's position and situation, compared to terminals that are connected to a network or the like and have a limited degree of freedom regarding the work place.
  • a mopile type business represented by a sales business (for example, a salesman visiting each home).
  • a schedule management tool is mounted on a mobile terminal and used for personal work support.
  • a work plan is created in advance that describes the work method corresponding to the customer, the order of visits by the customer, etc., the work plan is expressed in time, and registered in a schedule management tool or the like.
  • the registered Upon receiving the alarm sent according to the schedule and seeing the registered message, the worker recalls the work method and performs the work.
  • the schedule management tool is intended to support personal work. Workers register when and what to do as a work plan, and use the timer function built into the mobile terminal to register it. When the registered time comes, an alarm or the like informs the worker that there is a registered item.
  • the above-mentioned schedule management tool converts all work plans into time and manages them in chronological order, so there are the following problems.
  • An object of the present invention is to respond to the situation of an operator defined by a place, a work state, and the like.
  • the second is to provide a work support system that presents appropriate work methods to workers. It is also intended to prevent workers from missing work. It is also intended to allow managers to grasp the current situation of workers. Disclosure of the invention
  • the present invention has the following configuration.
  • Task definition means for creating a work plan composed of at least the start conditions described in the worker situation expressed by a combination of place and time and work instruction information instructing the actions to be performed by the worker.
  • a worker status monitoring means for acquiring a worker status; and outputting the work instruction information registered in the work plan when the obtained worker status matches the start condition of the work plan.
  • a work support device comprising work execution management means. In addition, this is a work support device that supports the work by resetting the worker's schedule, and distinguishes the worker's work schedule from the location information indicating the work place of each work and the tolerance for changing the work time.
  • Storage means for storing together with the information to be performed; recognition means for recognizing the location of the worker, the current time and the work status of the worker at the current time; and the results recognized by the recognition means and the storage. If it is necessary to change the schedule after the present time among the above schedules, output the proposed schedule with the schedule changed preferentially from the work with the higher tolerance.
  • a work support device characterized by having output means for performing the operation.
  • communication means for transmitting and receiving information such as the current position of the worker between the worker's portable terminal and the base center may be added.
  • FIG. 1 is a diagram showing an outline of a work support system of the present invention.
  • FIG. 2 is a diagram showing a configuration example of a worker status monitoring unit.
  • FIG. 3 is a diagram showing a configuration example of a work support system.
  • Fig. 4 shows the flow of the work plan registration process.
  • FIG. 5 is a diagram showing an example of a work plan table.
  • FIG. 6 is a diagram showing an example of the task information table.
  • FIG. 7 is a diagram showing an example of a work information list.
  • FIG. 8 is a diagram showing an example of a user attribute list.
  • FIG. 9 is a diagram showing a flow of an alarm registration process.
  • FIG. 10 is a diagram showing a flow of an event when performing a task.
  • FIG. 10 is a diagram showing a flow of an event when performing a task.
  • FIG. 11 is a diagram showing a flow of processing of task activation condition evaluation.
  • FIG. 12 is a diagram showing a flow of processing of worker status monitoring.
  • FIG. 13 is a diagram showing a flow of a process of generating a time event.
  • FIG. 14 is a diagram showing a flow of a process of generating a place event.
  • FIG. 15 is a diagram showing an example of a location area table.
  • FIG. 16 is a diagram showing an example of a location area table different from that of FIG.
  • FIG. 17 is a diagram showing a flow of a process of generating a work event.
  • FIG. 18 is a diagram showing a flow of processing of event control rule evaluation.
  • FIG. 19 is a diagram showing the flow of the process of rescheduling the time task.
  • FIG. 12 is a diagram showing a flow of processing of worker status monitoring.
  • FIG. 13 is a diagram showing a flow of a process of generating a time event.
  • FIG. 20 is a diagram showing an example of a display screen of a reschedule confirmation message.
  • FIG. 21 is a diagram showing an outline of the rescheduling of the time task.
  • FIG. 22 is a diagram showing an example of a display screen of a departure time notification message.
  • FIG. 23 is a diagram showing a flow of a departure time calculation process.
  • FIG. 24 is a diagram showing an example of the event state evaluation.
  • FIG. 25 is a diagram showing an example of an event state evaluation different from FIG. 24.
  • FIG. 26 is a diagram showing a flow of a task execution process.
  • FIG. 27 is a diagram showing an example of a screen image of the task execution process.
  • FIG. 28 is a diagram showing another example of the work support composition different from FIG. Fig. 29 shows a different work support from Fig. 1. It is a figure showing an outline.
  • FIG. 30 is a diagram showing a flow of an interrupt work assignment process.
  • the embodiment described here is a work support system such as a small handy terminal (portable terminal).
  • the current position, time, and work status shall be used as information for identifying the situation of the worker.
  • FIG. 1 is a block diagram showing an example of an outline of a functional configuration of a work support system according to the present invention.
  • This work support system realizes individual work support according to the work plan created by the work definition section.
  • Reference numeral 111 in the figure denotes a work definition unit, which creates a work plan 112.
  • Reference numeral 13 denotes a worker status monitoring unit that monitors the worker status. As a result of the monitoring, if the worker status is consistent with the work plan 112, the work execution management unit 114, the work plan management unit 117, etc. are notified of the worker status and an event occurs.
  • Reference numeral 114 denotes a work execution management unit, which instructs a worker to work or updates task information according to an event or a worker's operation.
  • a task is a structural unit of work handled in this embodiment.
  • Reference numeral 115 denotes a data input unit for inputting information necessary for performing a task.
  • 1 to 6 are displays for displaying information necessary for performing the task, such as task information and task information.
  • Reference numeral 17 denotes a work plan management unit which searches for event control rules 18 corresponding to the worker status, changes the work plan according to the event control rules, and processes the work execution management unit 14. Control.
  • Reference numeral 19 denotes an operation notification unit, which notifies an operator that there is an operation to be performed.
  • Reference numeral 110 denotes task information, which manages details of each task. In this embodiment, the information on the work is the task information. Manage as information.
  • FIG. 2 is a block diagram showing an example of a functional configuration of the worker status monitoring unit.
  • Reference numeral 2-1 denotes a location event generation unit which measures a current terminal location and generates a location event when a pre-registered alarm location is detected.
  • Reference numeral 2-2 denotes a time event generator, which measures the current time using a timer or the like built into the computer and generates a time event when a pre-registered alarm time is detected.
  • 2-3 is a work event generator, which accesses task information. A work event is generated when task information that matches the task start condition is detected as a result of access.
  • 2-4 is an event evaluation unit that monitors the event status of place events, time events, and work events. As a result of monitoring, an integrated event is generated when the task start condition of work plan 1-2 is satisfied.
  • FIG. 3 is a block diagram showing a configuration of a work support system for realizing the present invention.
  • Reference numeral 21 in the figure is a data file that stores task activation conditions, event control rules, document information, and the like.
  • 22 is a CPU that controls the entire work support system.
  • 23 is a memory and is composed of ROM 23-1 and RAM 23-2.
  • ROM 23-1 stores various programs for realizing the present invention, and also stores programs for realizing task processing, task activation condition evaluation, location / time Z work event generation, and task activation condition registration. These programs may be stored on different storage media.
  • RAM 23-2 stores various tables and data. These various tables and data may be stored in separate storage media.
  • ROM 23-1 and RAM 23-2 are separate blocks, but the data to be stored in ROM and the data to be stored in RAM on the same memory (block). It can also be realized by dividing the data storage area.
  • 24 is a position detecting means. For example, GPS (Global A system that measures the latitude, longitude, and altitude of the current terminal location, such as a Positioning System, or a system that acquires location information, such as a PHS, may be used. '24 uses these to generate a location event when a pre-registered alarm location is detected.
  • Reference numeral 25 denotes an input means for performing a task, an operation selection instruction, and the like.
  • the input means is realized by a screen input device that controls mouse and pen input, or a code input device such as a keyboard.
  • Reference numeral 26 denotes a display for displaying information on tasks and tasks.
  • Reference numeral 27 denotes a notification means for notifying an operator when an event occurs.
  • the notification means can be realized by a sound generating device, a vibration device, or the like.
  • Fig. 4 shows the flow of the work plan registration process.
  • a work plan is created using the work definition unit 111.
  • the created work plan is expressed as a set of work plan items.
  • Fig. 5 shows an example of the work plan.
  • the work plan consists of task launch conditions, launch tasks, priorities and adjustable flags.
  • the task activation condition is a condition for the task to be activated, and is described using the state of the worker.
  • the task activation condition is expressed as a logical expression in which task activation condition items are combined by a logical sum, a logical product, or the like.
  • the task start condition items are described as conditions relating to time, place, and the relationship between tasks.
  • the task activation condition item may be described in association with an event that triggers work execution. Triggers include events that occur in other applications, such as changes in attribute values that compose task information, activation or termination of a call application, incoming mail, and so on. The event that occurs at this time can be evaluated by the event evaluation unit and the work execution unit.
  • priority can be set for each task activation condition item.
  • the priority defines the priority of the activation condition. For example, if the priority of a place is higher than the priority of time, the following control is possible.
  • the adjustable flag is used when it is necessary to reschedule the work plan due to a delay in travel time. For example, tasks that are determined by other people's circumstances, such as meetings and telephone calls, will not be rescheduled if the adjustable flag is set to “impossible”.
  • a start task is a task that is executed when the task start conditions are satisfied.
  • the activation task is set selectively from the task information.
  • Figure 6 shows an example of task information.
  • a task is represented as a set of tasks.
  • the task has a parent-child hierarchy.
  • Task information consists of task name, task ID, purpose, status, worker ID, parent task ID, splittable flag, pointer to work information, pointer to user attribute, and so on.
  • the task name is information that identifies the task as seen by the user.
  • the task ID is information that uniquely identifies the task by the system.
  • the purpose is the purpose of the task, and is comment information that the user refers to when performing the task.
  • the status is information indicating the status of the task, and has values such as “not started”, “in process”, “suspended”, and “completed”.
  • the worker ID is information that identifies the worker who executes the task by the system.
  • the parent task ID is a task ID of a task positioned at a higher position than the parent task ID.
  • the splittable flag is a flag indicating whether or not the task can be split into a plurality of tasks. Normal, Tasks for which the divisible flag is set are continuously mapped to the work plan. However, if mapping cannot be performed continuously due to rescheduling, etc., it is divided into multiple parts and mapped to the work plan.
  • the pointer to work information is pointer information to work information that manages work instructions necessary to perform a task.
  • Fig. 7 shows an example of work information.
  • the work information shown here consists of work contents, mandatory flags, priority, and so on.
  • the work content is a description of a work procedure to be performed in order to perform a task. If automatic execution is possible, describe the execution procedure and the name of the file that describes the execution procedure, etc. in this work content.
  • Mandatory flags are information that is set when there is a task that must be performed in order to perform a task.
  • the priority flag is set when the work has a priority.
  • the work information is stored directly in the area where the pointer is stored.
  • the pointer to the user attribute is a pointer to the user attribute that can be set arbitrarily by the user.
  • User attributes are information required by the user to perform work, and an example of user attributes is shown in FIG. The user attributes shown here consist of attribute names, types, attribute values, and so on.
  • step 102 the created work plan is stored.
  • step 104 an alarm registration process is performed.
  • Figure 9 shows the detailed flow of the alarm registration process.
  • the alarm registration process is a process that creates an alarm from task activation conditions and registers it for each event occurrence.
  • step 1000 the stored task activation condition is read.
  • step 1002 it is determined whether there is a place event. As a result, if there is a location event in the task activation condition, the process proceeds to step 104.
  • step 104 a location event is extracted.
  • step 106 the alarm location is registered based on the extraction result.
  • step 1008 it is determined whether there is a time event. As a result, if a time event exists, the process proceeds to step 110.
  • step 110 time events are extracted.
  • step 101 the alarm time is registered based on the extraction result.
  • the work execution process is realized by an event-driven program.
  • FIG. 10 shows the flow of events in the processing unit related to work performance.
  • the task activation condition evaluation process is a process executed by the event evaluation unit.
  • the place event generation processing, the time event generation processing, and the work event generation processing are processings executed by the place event generation unit, the time event generation unit, and the work event generation unit, respectively.
  • Fig. 11 shows the flow of task activation condition evaluation processing.
  • the task activation condition evaluation process evaluates the event generated by each event occurrence. When the evaluation result matches the task start condition, an integrated event is generated.
  • step 200 monitoring processing of the worker status is executed.
  • monitoring processing we use three types of events: location, time, and work events. Monitors the status of workers. However, it is also possible to perform monitoring processing by adding evaluations of other events such as the start and end of applications and the arrival of mail. In this case, a check for the occurrence of each event and status update processing by each event are added.
  • Fig. 12 shows the detailed flow of the worker status monitoring process.
  • the worker status monitoring is a process of updating the event status for each event type in the event queue.
  • step 2000 the presence or absence of a location event is checked. If there is no location event, the location status is updated in step 202.
  • step 204 the presence or absence of a time event is checked. If there is no location event, the time status is updated in step 206.
  • step 208 the presence or absence of a work event is checked. If there is no work event, the work status is updated in step 210.
  • step 210 it is checked whether or not the event evaluation processing is to be ended. If it does not end, it is checked in step 204 whether the location, time, or work event status has been updated. If there is no update, the processing of steps 20000 to 214 is repeated.
  • Fig. 13 shows the flow of the time event generation process.
  • step 300 the registered alarm time is read.
  • step 302 the current time is obtained using the clock (timer) built into the computer.
  • step 304 it is checked whether there is a request for updating the registered alarm time. If there is an update request, the processing of steps 300 to 304 is repeated to read the updated registered alarm time.
  • step 306 if the current time matches the alarm time, go to step 308.
  • step 308 a time event is generated. The method of occurrence of the time event occurs each time it matches the alarm time. In addition to this There is also a method in which a time range in which the alarm time can be regarded as one is specified in advance, and the events corresponding to the alarm times falling within the specified time range are integrated into one.
  • the time range within which the alarm time can be considered as one is 30 minutes.
  • the time is divided into time periods of 30 minutes, such as 0: 00 to 0: 30, 0: 30 to 1: 00, and the event for the alarm time that falls in this time period is reduced to one. Integrate. Also, it can be realized by a specified method of integrating events for alarm times falling within a specific time range (13:15 to 13:45).
  • step 310 it is checked whether or not to end the time event generation processing. If the check does not end, the processing of steps 302 to 310 is repeated.
  • the generation of the time event may be realized by using an alarm function provided by an operating system or the like.
  • FIG 14 shows the flow of the place event generation process.
  • the registered alarm location is read.
  • the alarm location is converted into coordinate information using the location area table.
  • FIG. 15 shows a configuration showing an example of the location area table.
  • the location area table consists of location, coordinates and area radius.
  • a place is a place where a worker may perform some work. Coordinates are information that specifies the location of a place. For example, latitude, longitude, and altitude.
  • the area radius is information specifying an area to be regarded as a place, and is information indicating the radius of a circle or a sphere centered on coordinates.
  • FIG. 15 Another example of the location area table is shown in FIG.
  • the area to be regarded as a place is defined by coordinates and (almost) a circle or (almost) a sphere centered on the coordinates.
  • the area is defined by vector data.
  • the location area table is composed of coordinates representing the location and area Is done.
  • a place is a place where workers may perform some work, as in Fig. 15.
  • the coordinates representing the area are coordinates that serve as reference points when the boundary of the area considered as a place is approximated by a straight line. Therefore, the area regarded as a place is a closed area where the coordinates representing the area are connected one by one and one stroke can be drawn.
  • the table size of the location area table of FIG. 15 can be smaller than that of the location area table of FIG.
  • the location area table shown in Fig. 15 is normally used. Further, when there is an overlap in the areas, a method of determining the place area by using the place area table shown in FIG. 16 for the overlapping places may be used.
  • the location area table can be registered in the location event generation unit by registering locations where workers may go in advance as a location area dictionary, or by registering only locations related to the work plan when creating a work plan. It can be realized by such methods.
  • the current location is acquired using the position detection means.
  • the current position may be either the position where the device is located or the position where the worker is located. G as position detection means
  • the current location can be obtained as a combination of latitude, longitude and altitude.
  • step 406 it is checked whether there is a request for updating the registered alarm location. If there is an update request, the processing of steps 400 to 406 is repeated, and the updated registered alarm location is read.
  • step 408 it is determined whether or not the current position is within the area of the place registered as the alarm place.
  • step 410 if the current position is within the region as a result of the region determination, the process proceeds to step 412. Steps 4 1 and 2 generate a location event.
  • step 4 14 it is checked whether or not the place event generation processing is to be ended. If the processing is not to be ended, the processing of steps 404 to 414 is repeated.
  • FIG. 17 shows the flow of the work event generation process.
  • the registered work that is, the task start condition related to the status of the task information is read.
  • the process waits for the update of the task information.
  • the task event generation process is performed by referring to the status of the task information. Therefore, it is only necessary to check whether or not the status is updated.
  • the status of the task information is obtained.
  • the task information status has values such as Not Started, In Progress, Suspended and Completed,
  • the task activation condition is described using only the status of the task information, but the task activation condition may be described using all the attribute values constituting the task information.
  • step 506 it is checked whether or not the task start condition related to the work has been updated. If there is an update as a result of the check, the processing of steps 500 to 506 is repeated, and the task activation condition related to the updated work is read. In step 508, it is determined whether or not there is a task activation condition that matches the status of the task information. If so, the process proceeds to step 510. In step 510, a work event is generated. In step 5 12, it is checked whether to end the work event generation process. If not, the process of steps 502 to 512 is repeated.
  • step 202 the event control rule Is evaluated.
  • the event control rules shown in FIG. 18 are read and each event is evaluated.
  • Figure 18 shows the flow of the event control rule evaluation process. The following describes the processing when the following two rules are executed as event control rules.
  • step 30000 it is checked whether the rule for rescheduling the task is valid. If it is invalid, the processing after step 300 is executed. If it is valid, it is checked in step 302 whether there is any task to be rescheduled. If there is no target task, the processing from step 3006 is executed. If there is a target task, re-schedule the time-related task in step 304.
  • FIG. 19 shows an example of the process flow of the rescheduling of the task related to time.
  • tasks are classified into three types: tasks whose time cannot be changed, tasks whose time can be changed, tasks that can be split, and tasks whose time can be changed and that cannot be split.
  • a task whose time cannot be changed is a task that must not be rescheduled even if there is a difference between the actual arrival time and the estimated arrival time.
  • a task whose time can be changed and which can be divided is a task that can be rescheduled and can be executed even if the task is temporally divided into multiple tasks.
  • Tasks that can be changed in time and cannot be split are tasks that can be rescheduled and cannot be split in time.
  • the task classification is based on the fact that there are fewer divisible flags in the task information and less Both are determined with reference to one.
  • Tasks with an “impossible” adjustable flag are those whose time cannot be changed.
  • Adjustable flag task "permitted” and the divisible ability flag is “possible” is, c adjustable flag is divisible tasks can change time “possible” and the division flag is "impossible” task Is a task whose time can be changed and which cannot be divided.
  • step 310 the difference between the actual arrival time and the estimated arrival time is calculated.
  • step 310 it is specified whether or not to display a confirmation message. If not, the processing from step 310 is executed. If so, a confirmation message is displayed in step 310.
  • Fig. 20 shows an example of the confirmation message display screen.
  • step 310 a process is selected by a button added to the confirmation message display screen. When the “Y es” button is pressed on the confirmation message display screen, the processing from step 310 is executed. When the “No” button is pressed, the time task is rescheduled. The process ends and returns.
  • step 310 a time task to be rescheduled is extracted from the task activation conditions.
  • step 3110 it is checked whether or not the extracted time task has a task whose time cannot be changed. In some cases, the processing of steps 3110 to 3116 is executed. If not, execute the processing from step 3118.
  • step 3 1 1 2 a task whose time cannot be changed is arranged.
  • step 3114 a time slot in which indivisible tasks can be allocated is detected from the free time, and tasks that cannot be divided are allocated.
  • step 3116 tasks that can be divided into idle time are allocated.
  • step 3118 the start / end time of the task is changed using the difference between the actual arrival time calculated in step 3100 and the estimated arrival time.
  • step 3120 the alarm time managed by the time event generator is changed, and the rescheduling of the time task is completed.
  • (A) in Fig. 21 shows the original schedule
  • (b) shows the schedule after rescheduling.
  • the arrival at the destination is 30 minutes behind schedule.
  • “meeting” and “call to ⁇ ” are tasks whose time cannot be changed
  • “work 1” and “work 2” are tasks whose time can be changed and which can be divided.
  • the tasks that cannot be changed in time, “meeting” and “call me”, are placed in the same time slot as the original schedule.
  • “Work 1” and “Work 2”, which are tasks that can be divided and whose time can be changed, are appropriately divided (according to the length of the vacant time period) and arranged in the vacant time periods. .
  • a time zone in which the defined time can be continuously secured from the vacant time zone is searched and arranged.
  • the case where the start of the work is delayed from the scheduled time has been described, but if the work is started earlier, the rescheduling can be performed by the same procedure.
  • step 303 it is checked whether or not the departure time notification rule is valid. If the result of the check is invalid, return.
  • step 3008 it is checked whether there is any task to be notified of the departure time. If there is no check result, return. If there is a task to be notified, a departure time calculation process is executed in step 310.
  • Fig. 22 shows an example of the display screen of the departure time notification message
  • Fig. 23 shows the flow of the departure time calculation process.
  • step 3200 the current location is obtained from the location event generation unit. S
  • Step 3 202 checks whether the current location has moved. If it has moved, the processing from step 320 onward is executed. If it has not moved, the processing of steps 320 to 320 is repeated.
  • step 3204 the current location, work place, and route to the work place are set using the travel time table that manages the starting point, destination, route, and required time in association with each other, and the travel time is set. calculate.
  • step 3206 a task that includes the work place in the task start condition is searched from the task start condition. Among the tasks obtained as a result of the search, the start time of the task to be executed first is calculated.
  • the departure time is calculated from the task start time and the travel time.
  • step 3210 the departure time is registered as the alarm time.
  • step 3 2 1 2 it is determined whether the departure time calculation process is to be ended. If not, the processing of steps 3200 to 3212 is repeated.
  • event control rules rules regarding rescheduling of time-related tasks and rules regarding notification of departure times have been specifically described.
  • the following rules are examples of event control rules other than the above. Conceivable.
  • the event control rules described in (1) above improve task retrieval condition search efficiency and speed up task activation condition state transition processing by classifying task activation conditions for each work place. .
  • the processing related to the event control rule shown in (2) above is the same whether or not there is a priority between the events constituting the task activation condition. If there is a priority, the above processing is performed when an already fired lower priority event waits for a higher priority event. If no priority is specified for an event, the above processing occurs when the event that fired first waits for the firing of another event.
  • the event control rule shown in (3) above indicates that the task start condition is (a) the task start condition is described only with the time event, and the alarm time is within the specified range.
  • the description elements other than the time event are common, and when the alarm time of the time event is within the specified time range, the fired time event is integrated into one.
  • the integrated event expresses a time having a width such as 12: 0 to 12:30.
  • it may be realized by a method of integrating them into one in the time event generation processing.
  • step 204 the event state is evaluated with reference to the task start condition of the work plan. Based on the evaluation result, it is determined whether to generate an integrated event.
  • an integrated event is generated in step 206 to notify the worker status.
  • step 208 it is determined whether or not the task activation condition evaluation processing is to be ended. If not, the processing in steps 200 to 208 is repeated.
  • Figure 24 shows the state in the event state evaluation section. It is a figure for explaining a method.
  • FIG. 25 is a diagram for explaining a method in which the event state evaluation unit has no state.
  • the event state has a one-to-one correspondence with the task start condition item of the task start condition, and the event corresponding to the task start condition item has two states of “ignited” and “unfinished”.
  • Fig. 24 shows a method of changing the event status based on the evaluation result of the event status.
  • a table for managing an event state for each task activation condition is prepared, and an event state corresponding to the task activation condition item is stored.
  • An integrated event is generated when all the event states corresponding to the task activation conditions have been fired.
  • Fig. 25 shows a case where the event state is evaluated and a new event state is generated based on the evaluation result. In this example, when both “state 1” and “state 2” become fired, a new event state “internal state 1” is generated. When both “Internal state 1” and “State 3” are in the fired state, an event is generated.
  • the state and the internal state are evaluated by the same method, and all transitions of the event state can be expressed by a set of “trigger ⁇ action”. In this example, it can be represented by two sets of "state 1 & state 2 ⁇ internal state 1" and "internal state 1 & state 3 ⁇ event generation”. Therefore, when the transition of the event state corresponding to the task start condition is “(state 1 & state 2) & state 3”, “state 1 & state 2 ⁇ internal state 1”
  • both the method shown in FIG. 24 and the method shown in FIG. 25 can manage the task start condition in which a plurality of events are combined. For this reason, "If you move from location A to location B," It becomes possible to generate an integrated event corresponding to the task activation condition such as
  • FIG. 26 shows the task execution process flow.
  • the task execution process is a process of executing a work instruction to a worker, triggered by the integrated event generated by the task activation condition evaluation process.
  • step 600 it is checked whether or not there is an event generated by the task activation condition evaluation processing. If there is an event, the processing from step 602 is executed.
  • step 604 a work list is displayed.
  • step 600 the worker is notified that the event has been received by using the work notification means.
  • the process waits for the operator to select a work. When a work is selected, a work instruction relating to the work selected in step 61 is displayed.
  • step 6 12 it is determined whether or not to suspend the work. If the work is to be interrupted, work interruption processing is executed in step 6-14.
  • step 6 16 If the work is not interrupted, check in step 6 16 if the work has been completed. If not completed, the processing of steps 61 to 616 is repeated. When the work is completed, the task status is updated in step 618 and the work list is updated in step 620. As a method of updating the work list, there are a method of deleting a completed work from the list, a method of identifying a completed work, an uncompleted work, and an unstarted work and displaying the work. In step 62, it is checked whether all necessary tasks have been completed. If not completed, the processing of steps 608 to 622 is repeated. In step 62, it is determined whether or not to end the business. If the processing is not to be terminated, the processing of steps 600 to 624 is repeated.
  • FIG. 27 shows an example of a screen for task execution processing.
  • A is a task selection screen
  • (b) is a task execution screen.
  • A consists of a “task list” and a “current state”.
  • the "task list” A list of currently executable tasks. The task is triggered by the integration event, and when a new task becomes executable, this task is added to the "task list”.
  • “Current status” indicates the current status of the worker. In this example, the current date, time, location, and work status can be displayed.
  • the movement of the worker is information such as walking, operating a mobile terminal, and whether or not the worker is working.
  • the usage status of the mobile terminal is information such as whether or not the worker is carrying the mobile terminal.
  • FIG. 28 is a block diagram showing a configuration of a work support system for realizing the present invention.
  • reference numeral 71 denotes a location detection device
  • reference numeral 72 denotes a task processing device.
  • the location detecting device 71 includes a data file 71-1, a memory 711-2, a position detecting means 71-3, a CPU 71-4, and a communication means 71-1. Consists of five.
  • the data file 71-1 stores a task start condition related to a place, a place area table for managing the correspondence between the place, latitude, longitude, and altitude, and the like.
  • the memory 71-2 stores a location event generation program and the like.
  • the position detecting means 71-3 uses a system for measuring the latitude, longitude and altitude of the current terminal position such as GPS. When a pre-registered alarm location is detected, a location event is generated.
  • the CPUs 71-4 control the entire location detector.
  • the communication means 71-5 performs data communication with the task processing device.
  • the task processing device 72 includes a data file 72-1, memory 72-2, input means 72-3, notification means 72-4, display 72-5, CPU 72-6, and communication means 72-7.
  • the data file 72-1 stores task activation conditions, event control rules, document information, and the like.
  • the memory 72-2 is composed of a ROM 72-21 and a RAM 72-22.
  • the ROM 72-21 stores various programs for implementing the present invention. Programs that implement task processing, task activation condition evaluation, location / time work event generation, and task activation condition registration are also stored here. Note that these programs may be stored in separate storage media.
  • the table and the data may be stored on different storage media.
  • the ROMs 72-21 and the RAMs 72-22 are separate blocks. However, on the same memory (recording medium), the storage areas for the data stored in ROM and the data stored in RAM are separated. Can also be realized.
  • the input means 72-3 is used to instruct selection of a task or work. For example, it can be realized by a screen input device that controls mouse and pen input, or a code input device such as a keyboard.
  • the notification means 72-4 is for notifying the worker when an event occurs. For example, sound generators and vibration devices It can be realized with.
  • Display 7 2—5 displays information on tasks and tasks.
  • the CPU 72-6 controls the entire task processing device.
  • the communication means 7 2-7 performs data communication with the location detection device.
  • the location detector sends a location event to the task fulfiller.
  • the processing of the task execution device that has received the place event is the same as the flow described in the first embodiment.
  • the size of the task execution device can be reduced. It also facilitates cooperation with on-board navigation systems.
  • the communication means used in this example only needs to be able to perform data communication, and may be wireless or wired.
  • wireless communication it is necessary to manage the location detection device and the task execution device so that they do not separate more than a certain distance.
  • As a method of keeping the distance above a certain distance there is a method of reducing the aerial power of radio.
  • wireless it is necessary to have a mechanism to manage the correspondence between the location detection device and the task execution device. For example, it is possible to have a method in which an identifier common to the location detection device and the task execution device is provided, and the correspondence is managed by recognizing the identifier.
  • FIG. 29 is a block diagram showing a configuration of a work support system for realizing the present invention.
  • reference numeral 81 denotes a portable terminal owned by a worker
  • reference numeral 82 denotes a base center. Data communication is possible between the mobile terminal and the base center. The latest work information is transmitted from the base center to the mobile terminal, and the current location is transmitted from the mobile terminal to the base center.
  • 8 1 1 1 is a work definition section, which creates a work plan 8 1-2.
  • the work definition department is located at the base center 8 2
  • a method is also conceivable in which each mobile terminal manages the work plan created by the base center 82.
  • 8 1-3 is the worker status monitoring unit.
  • the worker status is monitored, and when the worker status is consistent with the work plan 8 11, the worker status is notified to the work execution management unit 8 1-4 and the work plan management unit 8 1-7.
  • 8 1-4 is a work execution management unit, which instructs workers and updates task information by events and worker operations.
  • 8 1 1 5 is a data input unit for inputting information necessary for performing a task.
  • 8 1 — 6 is a display for displaying information necessary for performing the task, such as task information and task information.
  • 8 1-7 is the work plan management department.
  • an event control rule corresponding to the worker status is searched, the work plan is changed according to the event control rule, and the processing of the work execution management unit 8 1-4 is controlled.
  • 8 1-8 is a work notification section that notifies the worker that there is work to be performed.
  • 8 1—9 is task information that manages the details of each task.
  • 8 1-10 is a communication control unit, which realizes data communication with the base center.
  • the base center 82 checks whether there is interrupt work and the latest work information. In some cases, change the work plan or send the latest work information to the mobile terminal.
  • 8 2-1 is a data input section for inputting information about interrupt work.
  • 8 2-2 is an interruption work allocating unit, which executes a process of allocating the interruption work to the work plan of the worker.
  • 8 2-3 is a display, which displays information about the interruption work and work plan.
  • 8 2-4 is a communication control unit that realizes data communication with the base center.
  • 8 2-5 is a work plan, which is stored when the work plan of each worker can be obtained in advance.
  • step 700 an interrupt operation is accepted.
  • step 720 it is determined whether the priority of the accepted interrupt work is high or low.
  • step 704 the current positions of all workers are obtained.
  • the base center 82 sends a location inquiry to the mobile terminal, and the mobile terminal receiving the inquiry sends the current position to the base center. It can be realized by such as.
  • the work plan is read out in advance, it is possible to grasp the current position of the worker who does not respond to the current position from the mobile terminal by referring to the work plan read out in advance.
  • step 706 a worker who can arrive at the work place of the interruption work within the designated time is searched.
  • step 708 the worker who can perform the express work is identified with reference to the searched worker's work plan.
  • the base center 82 sends a work plan inquiry to the mobile terminal 81, and the mobile terminal 81 that receives the inquiry sends the work plan to the base center 82. It can be realized by a method of transmitting a message.
  • the acquisition of the current position of the worker and the acquisition of the work plan are realized in separate steps, but it can also be realized by inquiring the mobile terminal 81 simultaneously about the current position and the work plan.
  • the identification of the workers who can perform the interrupting work is based on the assignment of tasks that cannot be adjusted in the time zone to which the interrupting work should be assigned, the priority of the tasks assigned to that time zone, etc. Execute.
  • step 710 the interruption work is assigned to the work plan of the specified worker. If rescheduling of the work plan occurs after assignment of the interrupted work, rescheduling is possible by executing the same processing as in FIG.
  • the method of transmitting the work plan to the mobile terminal 81 after assigning the work to the work plan at the base center 82 is to assign the work to be interrupted. is there. Furthermore, a method of transmitting the interruption work to the portable terminal 81 and executing the assignment processing on the portable terminal 81 can be considered.
  • step 71 a request is made to send a notification to the worker's mobile terminal 81. The mobile terminal 81 that has received this request notifies the worker of a change notification using a work notification unit or the like.
  • step 714 it is determined whether or not to terminate the interrupt work assignment process. If not, the processing of steps 700 to 714 is repeated.
  • the situation of the worker is monitored using the place event, the time event, the work event, and the like, so that the following effects can be obtained.

Abstract

Cette invention concerne un système d'aide au travail qui offre au travailleur une méthode de travail appropriée en fonction de la situation de ce dernier. Ce système permet également de gérer les retards sur l'horaire qui sont imputables à des retards accumulés lors des temps de transport, notamment lorsque l'on exerce des activités où l'on se déplace comme dans le domaine des ventes. Ce système comprend les éléments suivants: une partie de contrôle de l'état du travailleur (1-3) qui va contrôler le statut du travailleur en fonction du temps et de l'endroit; une partie de gestion de l'horaire de travail (1-7) qui va s'effectuer un traitement de reprogrammation de cet horaire, un traitement visant à reporter le moment de départ vers une destination, etc.; et enfin, une partie de gestion d'exécution du travail (1-4) qui va fournir des informations sur les instructions de travail du travailleur lorsque le statut de ce dernier est conforme à l'horaire de travail. Ce système permet de fournir des informations adéquates correspondant à des conditions données, et d'éviter que l'on oublie une tâche à accomplir.
PCT/JP1996/003542 1996-12-04 1996-12-04 Systeme d'aide au travail WO1998025219A1 (fr)

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Cited By (11)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2000041104A2 (fr) * 1998-12-31 2000-07-13 Ct Motion Ltd. Procede et systeme permettant de gerer les employes mobiles
JP2002041629A (ja) * 2000-07-31 2002-02-08 Ffc:Kk 監視システムおよび記録媒体
EP1179792A1 (fr) * 2000-07-14 2002-02-13 PCYI Network Corporation Système et méthode pour faire les programmes des événements
JP2008044766A (ja) * 2006-08-21 2008-02-28 Ishida Co Ltd 仕分け情報処理装置及びそれを用いた仕分けシステム
WO2010038496A1 (fr) * 2008-09-30 2010-04-08 ブラザー工業株式会社 Dispositif de communication d'étiquette sans fil et système de gestion d'opération
KR101421603B1 (ko) 2013-01-30 2014-07-22 아주대학교산학협력단 사이버 물리시스템의 실시간 스케줄링 방법
WO2014147711A1 (fr) * 2013-03-18 2014-09-25 株式会社日立製作所 Procédé de détermination et dispositif de détermination de programme
JP2016076044A (ja) * 2014-10-03 2016-05-12 Ｎｅｃパーソナルコンピュータ株式会社 利用者端末及びプログラム
JP6062086B1 (ja) * 2016-03-15 2017-01-18 株式会社Ａ−スタイル 業務支援システム
JP2017054227A (ja) * 2015-09-08 2017-03-16 カシオ計算機株式会社 作業支援システム、作業支援方法およびプログラム
JP7313615B1 (ja) 2023-03-22 2023-07-25 コグニロボ株式会社 プログラム、製造計画装置、および製造計画方法

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JPH05233653A (ja) * 1992-02-20 1993-09-10 Tokico Ltd 配送管理システム
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Cited By (15)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2000041104A3 (fr) * 1998-12-31 2000-09-28 Ct Motion Ltd Procede et systeme permettant de gerer les employes mobiles
WO2000041104A2 (fr) * 1998-12-31 2000-07-13 Ct Motion Ltd. Procede et systeme permettant de gerer les employes mobiles
EP1179792A1 (fr) * 2000-07-14 2002-02-13 PCYI Network Corporation Système et méthode pour faire les programmes des événements
JP4509326B2 (ja) * 2000-07-31 2010-07-21 株式会社富士通アドバンストエンジニアリング 監視システムおよび記録媒体
JP2002041629A (ja) * 2000-07-31 2002-02-08 Ffc:Kk 監視システムおよび記録媒体
JP2008044766A (ja) * 2006-08-21 2008-02-28 Ishida Co Ltd 仕分け情報処理装置及びそれを用いた仕分けシステム
WO2010038496A1 (fr) * 2008-09-30 2010-04-08 ブラザー工業株式会社 Dispositif de communication d'étiquette sans fil et système de gestion d'opération
KR101421603B1 (ko) 2013-01-30 2014-07-22 아주대학교산학협력단 사이버 물리시스템의 실시간 스케줄링 방법
WO2014147711A1 (fr) * 2013-03-18 2014-09-25 株式会社日立製作所 Procédé de détermination et dispositif de détermination de programme
JP6039791B2 (ja) * 2013-03-18 2016-12-07 株式会社日立製作所 スケジュール決定装置及び決定方法
JP2016076044A (ja) * 2014-10-03 2016-05-12 Ｎｅｃパーソナルコンピュータ株式会社 利用者端末及びプログラム
JP2017054227A (ja) * 2015-09-08 2017-03-16 カシオ計算機株式会社 作業支援システム、作業支援方法およびプログラム
JP6062086B1 (ja) * 2016-03-15 2017-01-18 株式会社Ａ−スタイル 業務支援システム
JP2017167701A (ja) * 2016-03-15 2017-09-21 株式会社Ａ−スタイル 業務支援システム
JP7313615B1 (ja) 2023-03-22 2023-07-25 コグニロボ株式会社 プログラム、製造計画装置、および製造計画方法

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