US20140249951A1 - Merchandise sales data processing apparatus, and program therefor - Google Patents

Merchandise sales data processing apparatus, and program therefor Download PDF

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Publication number
US20140249951A1
US20140249951A1 US14/194,554 US201414194554A US2014249951A1 US 20140249951 A1 US20140249951 A1 US 20140249951A1 US 201414194554 A US201414194554 A US 201414194554A US 2014249951 A1 US2014249951 A1 US 2014249951A1
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US
United States
Prior art keywords
electronic receipt
instruction
receipt
code
unit
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
US14/194,554
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English (en)
Inventor
Tsuyoshi Gotanda
Taro Ando
Yumiko Okuma
Yasutsugu Sasaki
Katsuhito Mochizuki
Shigeki Nimiya
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Toshiba TEC Corp
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Toshiba TEC Corp
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Filing date
Publication date
Application filed by Toshiba TEC Corp filed Critical Toshiba TEC Corp
Assigned to TOSHIBA TEC KABUSHIKI KAISHA reassignment TOSHIBA TEC KABUSHIKI KAISHA ASSIGNMENT OF ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: ANDO, TARO, GOTANDA, TSUYOSHI, OKUMA, YUMIKO, SASAKI, YASUTSUGU, MOCHIZUKI, KATSUHITO, NIMIYA, SHIGEKI
Publication of US20140249951A1 publication Critical patent/US20140249951A1/en
Priority to US15/405,460 priority Critical patent/US10229405B2/en
Priority to US16/296,126 priority patent/US10719821B2/en
Abandoned legal-status Critical Current

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/20—Point-of-sale [POS] network systems
    • G06Q20/209—Specified transaction journal output feature, e.g. printed receipt or voice output
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
    • G06K7/00—Methods or arrangements for sensing record carriers, e.g. for reading patterns
    • G06K7/10—Methods or arrangements for sensing record carriers, e.g. for reading patterns by electromagnetic radiation, e.g. optical sensing; by corpuscular radiation
    • G06K7/10544—Methods or arrangements for sensing record carriers, e.g. for reading patterns by electromagnetic radiation, e.g. optical sensing; by corpuscular radiation by scanning of the records by radiation in the optical part of the electromagnetic spectrum
    • G06K7/10821—Methods or arrangements for sensing record carriers, e.g. for reading patterns by electromagnetic radiation, e.g. optical sensing; by corpuscular radiation by scanning of the records by radiation in the optical part of the electromagnetic spectrum further details of bar or optical code scanning devices
    • G06K7/10861—Methods or arrangements for sensing record carriers, e.g. for reading patterns by electromagnetic radiation, e.g. optical sensing; by corpuscular radiation by scanning of the records by radiation in the optical part of the electromagnetic spectrum further details of bar or optical code scanning devices sensing of data fields affixed to objects or articles, e.g. coded labels
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/04—Payment circuits
    • G06Q20/047—Payment circuits using payment protocols involving electronic receipts
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/20—Point-of-sale [POS] network systems
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0207—Discounts or incentives, e.g. coupons or rebates
    • G06Q30/0226—Incentive systems for frequent usage, e.g. frequent flyer miles programs or point systems

Definitions

  • Exemplary embodiments described herein relate to a merchandise sales data processing apparatus, and a program therefor.
  • an electronic receipt system in which a customer receipt is electronically delivered by a store to a portable terminal or the like of the customer in connection with settlement of merchandise purchased by the customer.
  • the store By replacing a paper receipt with electronic data in this way, the store benefits because the consumption of paper can be reduced.
  • the store can attach a coupon or the like associated with purchased merchandise to the electronic receipt, as a way to carry out merchandise sales promotion or campaign advertisement.
  • the electronic receipt system of the related art is only introduced on a per company basis and by a company which is a seller of merchandise or services. For this reason, a customer of a store of a company which has not introduced the electronic receipt system, has to receive a paper receipt, and thus a widespread introduction of the electronic receipt system is desirable. Further, it is also desirable to prevent a paper receipt from being unnecessarily issued from a point of sale (POS) terminal when an electronic receipt system is used.
  • POS point of sale
  • FIG. 1 is a configuration diagram illustrating an overall configuration of an electronic receipt system according to an exemplary embodiment.
  • FIG. 2 is a block diagram illustrating a configuration of a portable terminal.
  • FIG. 3 is a block diagram illustrating a configuration of a POS terminal.
  • FIG. 4 is a block diagram illustrating a configuration of an electronic receipt server.
  • FIG. 5 is a block diagram illustrating a configuration of an electronic receipt management server.
  • FIG. 6 is a functional block diagram of an electronic receipt process performed in the POS terminal.
  • FIG. 7 is a flowchart illustrating a flow of the electronic receipt process.
  • FIG. 8 is a front view illustrating a display example of an operator display unit of the POS terminal.
  • FIG. 9 is a front view illustrating a display example of a customer display unit of the POS terminal.
  • FIG. 10 is a front view illustrating a display example of the operator display unit of the POS terminal.
  • FIG. 11 is a flowchart illustrating a flow of an information transmission process performed in the electronic receipt server.
  • FIG. 12 is a functional block diagram of an electronic receipt management process and a merchandise information transmission process performed in the electronic receipt management server.
  • FIG. 13 is a flowchart illustrating a flow of the electronic receipt management process and the merchandise information transmission process.
  • FIG. 14 is a functional block diagram of an electronic receipt reception process and an electronic receipt viewing process performed in the portable terminal.
  • FIG. 15 is a flowchart illustrating a flow of the electronic receipt reception process and the electronic receipt viewing process.
  • FIG. 16 is a front view illustrating a display example of the portable terminal.
  • FIG. 17 is a front view illustrating a display example of the portable terminal.
  • FIG. 18 is a front view illustrating a display example of the portable terminal.
  • FIG. 19 is a flowchart illustrating a flow of the electronic receipt reception process and the electronic receipt viewing process.
  • Embodiments provide a merchandise sales data processing apparatus and a program therefor, capable of promoting introduction of an electronic receipt, and preventing a paper receipt from being unnecessarily issued by a merchandise sales data processing apparatus that is configured to issue electronic receipts.
  • a merchandise sales data processing apparatus includes a code reading unit, an electronic receipt issuing instruction unit, an electronic receipt generation unit, a transmission unit, and a receipt printing unit.
  • the code reading unit is configured to read a code of a customer purchasing a merchandise.
  • the electronic receipt issuing instruction unit is configured to receive an instruction for issuing electronic receipt information associated with merchandise sales data.
  • the electronic receipt generation is configured to generate the electronic receipt information in correlation with the code of the customer when the instruction for issuing the electronic receipt information is received by the electronic receipt issuing instruction unit.
  • the transmission unit is configured to transmit a company code indicating a company and the electronic receipt information generated by the electronic receipt generation unit to an electronic receipt server.
  • the receipt printing is configured to print a paper receipt associated with the merchandise sales data when the instruction for issuing the electronic receipt information is not received by the electronic receipt issuing instruction unit.
  • FIG. 1 is a configuration diagram illustrating an overall configuration of an electronic receipt system according to the exemplary embodiment.
  • each of stores 1 is provided with a POS terminal 2 ( FIG. 1 illustrates a single terminal, but a plurality of terminals may be provided) which is a merchandise sales data processing apparatus performing a merchandise sales data process, and a router 3 .
  • the stores 1 are stores such as a convenience store, a supermarket, a grocery store, a drug store, an apparel store, an home electric appliance shop, a department store, a household goods store, and a restaurant or a chain store (hereinafter, referred to as a store).
  • the POS terminal 2 and the router 3 are connected to each other via a local area network (LAN) 4 in the store.
  • the router 3 is an apparatus which connects the LAN 4 in the store to a network 5 such as the Internet or a virtual private network (VPN).
  • a store server which controls the POS terminal 2 may be provided in the stores 1 .
  • Electronic receipt servers 6 are connected to the network 5 .
  • a plurality of electronic receipt servers 6 are provided on a per company basis which operates stores and is a seller of merchandise or services, and function as company receipt management servers which store and manage electronic receipt information according to each company code indicating the company operating the stores.
  • the electronic receipt server 6 may employ a headquarter server of a POS system which performs functions such as sales management, sales analysis, and inventory management of each company operating stores.
  • a portable terminal 8 is connected to the network 5 via a base station 7 which performs wireless communication in accordance with a standard such as Wireless Fidelity (Wi-Fi).
  • the portable terminal 8 is an information processing apparatus in which a web browser is mounted, such as, for example, a smart phone, a mobile phone, a personal digital assistant (PDA), or a tablet computer. Further, an information processing apparatus such as a notebook type personal computer may be used instead of the portable terminal 8 .
  • the network 5 is connected to an electronic receipt management server 9 which functions as a customer receipt management server which stores and collectively manages electronic receipt information of various companies operating stores.
  • a consumer who has registered as a member to receive an electronic receipt service can obtain electronic receipt information from the electronic receipt management server 9 by using the portable terminal 8 via the network 5 .
  • the electronic receipt management server 9 is managed by, for example, a third-party organization other than a company which manages electronic receipt information with the electronic receipt server 6 . In addition, a third-party organization and the like may also manage the electronic receipt server 6 . Further, the electronic receipt management server 9 may also perform the function of the electronic receipt server 6 , and thus management may be performed by a single server.
  • a function of collectively managing electronic receipt information of each company, indicating a company operating stores, by using a plurality of company codes, may be provided as a service (application), for example, in a form of Software as a Service (SaaS) which is a kind of cloud computing.
  • SaaS Software as a Service
  • Membership registration of a consumer for receiving an electronic receipt service is performed, for example, as follows.
  • the consumer transmits a blank mail to a member management server (not illustrated) from the portable terminal 8 via the network 5 .
  • the member management server transmits a uniform resource locator (URL) indicating a page for the membership registration to the received mail address.
  • the consumer accesses the URL indicating a page for the membership registration from the portable terminal 8 , so as to display an input screen, and inputs information necessary for the membership registration.
  • an input confirmation screen is displayed on the portable terminal 8 .
  • the member After the consumer confirms the input information, a member is registered in a member master file.
  • the member management server sends a membership registration completion mail including a membership code and a password to the portable terminal 8 . Accordingly, the membership registration is finished.
  • electronic receipt information which indicates content of settlement generated by the POS terminal 2 of the store 1 performing a merchandise sales data process
  • the electronic receipt management server 9 is transmitted to the electronic receipt management server 9 via the electronic receipt server 6 on the network 5
  • the electronic receipt information is transmitted from the electronic receipt management server 9 to the portable terminal 8 of a member.
  • the member may display the electronic receipt information on a display unit of the portable terminal 8 so as to confirm the content.
  • the electronic receipt management server 9 may make the electronic receipt information available through the web.
  • the portable terminal 8 having a web browser mounted therein may designate a uniform resource locator (URL) so as to download the electronic receipt information made available through the web to the portable terminal 8 , thereby viewing the electronic receipt information from the web browser.
  • application software for viewing the electronic receipt information may be installed in the portable terminal 8 , thereby viewing the electronic receipt information.
  • the portable terminal 8 stores the membership code and the password which are acquired by the consumer in the above-described way, in a storage unit 13 (refer to FIG. 2 ) or the like.
  • the membership code which is stored as above may be outputted as a bar code display, a two-dimensional code display, or a wireless transmission using Near Field Communication (NFC) which is short-range wireless communication.
  • NFC Near Field Communication
  • the portable terminal 8 includes a central processing unit (CPU) 11 functioning as a control unit, a memory 12 which temporarily stores data, a storage unit 13 from and to which data can be read and written in response to a command from the CPU 11 and which stores programs or data, a network interface 14 which is connected to various public networks including the network 5 , a display unit 17 which can display various information, an input unit 18 that operates the portable terminal 8 , a clock unit 19 that tracks time, and the like.
  • the input unit 18 may be a touch panel laminated in the display unit 17 , or a key provided on a casing.
  • an electronic receipt support program P 11 which is used to receive, from the electronic receipt management server 9 , electronic receipt information generated after settlement of a merchandise sales data process, and an electronic receipt viewing program P 12 which is used to view the received electronic receipt information, are installed in the storage unit 13 in advance.
  • the electronic receipt support program P 11 and the electronic receipt viewing program P 12 which are executed by the portable terminal 8 , are recorded on a computer readable recording medium such as a CD-ROM, a flexible disk (FD), a CD-R, or a digital versatile disk (DVD) in a file of installable format or executable format.
  • a computer readable recording medium such as a CD-ROM, a flexible disk (FD), a CD-R, or a digital versatile disk (DVD) in a file of installable format or executable format.
  • the electronic receipt support program P 11 and the electronic receipt viewing program P 12 executed by the portable terminal 8 may be stored in a computer connected to a network such as the Internet and may be downloaded via the network. Furthermore, the electronic receipt support program P 11 and the electronic receipt viewing program P 12 executed by the portable terminal 8 may be provided or distributed via a network such as the Internet.
  • the POS terminal 2 includes a central processing unit (CPU) 21 functioning as a control unit, a memory 22 which temporarily stores data, a storage unit 23 from and to which data can be read and written in response to a command from the CPU 21 and which stores programs or data, a network interface 24 which is connected to the LAN 4 in the store, a printer interface 25 which is connected to a printer, an operator display unit 28 which displays various information for an operator, a clock unit 29 which tracks time, a customer display unit 30 which displays various information for a customer, an input unit 31 which is used to operate the POS terminal 2 , a code input unit 32 which performs code inputting, and the like.
  • the input unit 31 also includes a touch panel laminated in the operator display unit 28 or the customer display unit 30 .
  • the code input unit 32 a bar code scanner, a two-
  • An identification code management region 23 a is secured in the storage unit 23 as a region which preliminarily stores not only a POS number of the POS terminal 2 , but also a company code (an identification code of a company operating stores), a business type and business category code, a store code indicating the store 1 in which the POS terminal 2 is installed, and the like.
  • the business type and business category code is a code (sorting code) for differentiating business types and business category of stores, such as, for example, a convenience store, a supermarket, a department store, a pharmacy, and a restaurant. In addition, such a business type can be customized by the user.
  • the company code (an identification code of a company operating stores) and the business type and business category code may be registered in the electronic receipt server 6 .
  • an electronic receipt processing program P 15 for processing electronic receipt information which is electrically processed instead of a receipt printed and issued when the merchandise sales data process is performed is installed in the storage unit 23 in advance.
  • the electronic receipt processing program P 15 which is executed by the POS terminal 2 , is recorded on a computer readable recording medium such as a CD-ROM, a flexible disk (FD), a CD-R, or a digital versatile disk (DVD) in a file of installable format or executable format.
  • a computer readable recording medium such as a CD-ROM, a flexible disk (FD), a CD-R, or a digital versatile disk (DVD) in a file of installable format or executable format.
  • the electronic receipt processing program P 15 executed by the POS terminal 2 may be stored in a computer connected to a network such as the Internet and may be downloaded via the network. Furthermore, the electronic receipt processing program P 15 executed by the POS terminal 2 may be provided or distributed via a network such as the Internet.
  • the electronic receipt server 6 includes a central processing unit (CPU) 41 functioning as a control unit, a memory 42 which temporarily stores data, a storage unit 43 from and to which data can be read and written in response to a command from the CPU 41 and which stores programs or data, a network interface 44 which is connected to the network 5 , and the like.
  • CPU central processing unit
  • memory 42 which temporarily stores data
  • storage unit 43 from and to which data can be read and written in response to a command from the CPU 41 and which stores programs or data
  • a network interface 44 which is connected to the network 5 , and the like.
  • An electronic receipt management region 43 a is secured in the storage unit 43 as a region which stores electronic receipt information of each company operating stores.
  • the electronic receipt information includes a company code (an identification code of a company operating stores), a business type and business category code, a store code, a consumer membership code, a POS number of the POS terminal 2 , a receipt number, merchandise sales data, and the like.
  • an electronic receipt management program P 1 for managing electronic receipt information received from the POS terminal 2 of each store 1 in the electronic receipt management region 43 a is installed in the storage unit 43 in advance.
  • an information transmission program P 2 for transmitting the electronic receipt information managed in the electronic receipt management region 43 a to the electronic receipt management server 9 is also installed in the storage unit 43 in advance.
  • the storage unit 43 is provided with an information management region 43 b which stores various additional information correlated with desired merchandise, member, company and store.
  • the additional information is access information such as a URL for linking to a home page associated with campaign of a company, a URL for linking to a home page associated with a commercial message of a company, and a URL for linking to a coupon of a company.
  • the electronic receipt management program P 1 and the information transmission program P 2 which are executed by the electronic receipt server 6 , are recorded on a computer readable recording medium such as a CD-ROM, a flexible disk (FD), a CD-R, or a digital versatile disk (DVD) in a file of installable format or executable format.
  • a computer readable recording medium such as a CD-ROM, a flexible disk (FD), a CD-R, or a digital versatile disk (DVD) in a file of installable format or executable format.
  • the electronic receipt management program P 1 and the information transmission program P 2 executed by the electronic receipt server 6 may be stored in a computer connected to a network such as the Internet and may be downloaded via the network. Furthermore, the electronic receipt management program P 1 and the information transmission program P 2 executed by the electronic receipt server 6 may be provided or distributed via a network such as the Internet.
  • the electronic receipt management server 9 includes a central processing unit (CPU) 51 functioning as a control unit, a memory 52 which temporarily stores data, a storage unit 53 from and to which data can be read and written in response to a command from the CPU 51 and which stores programs or data, a network interface 54 which is connected to the network 5 , and the like.
  • CPU central processing unit
  • memory 52 which temporarily stores data
  • storage unit 53 from and to which data can be read and written in response to a command from the CPU 51 and which stores programs or data
  • a network interface 54 which is connected to the network 5 , and the like.
  • An electronic receipt management region 53 a is secured in the storage unit 53 as a region which collectively stores electronic receipt information of various companies operating stores. More specifically, the electronic receipt management region 53 a manages electronic receipt information and additional information of various companies operating stores for each member.
  • the electronic receipt information includes a membership code, a company code (an identification code of a company operating stores), a store code, a POS number of the POS terminal 2 , a receipt number, merchandise sales data, additional information, and the like.
  • an electronic receipt management program P 3 for managing additional information and electronic receipt information received from the electronic receipt server 6 of each company in the electronic receipt management region 53 a is installed in the storage unit 53 in advance.
  • an information transmission program P 4 for transmitting the electronic receipt information and additional information of desired merchandise to the portable terminal 8 is also installed in the storage unit 53 in advance.
  • the electronic receipt management program P 3 and the information transmission program P 4 which are executed by the electronic receipt management server 9 , are recorded on a computer readable recording medium such as a CD-ROM, a flexible disk (FD), a CD-R, or a digital versatile disk (DVD) in a file of installable format or executable format.
  • a computer readable recording medium such as a CD-ROM, a flexible disk (FD), a CD-R, or a digital versatile disk (DVD) in a file of installable format or executable format.
  • the electronic receipt management program P 3 and the information transmission program P 4 executed by the electronic receipt management server 9 may be stored in a computer connected to a network such as the Internet and may be downloaded via the network. Furthermore, the electronic receipt management program P 3 and the information transmission program P 4 executed by the electronic receipt management server 9 may be provided or distributed via a network such as the Internet.
  • the electronic receipt processing program P 15 executed by the POS terminal 2 has a modular configuration including: a membership code input unit which functions as membership code input means; an electronic receipt generation unit 26 which functions as electronic receipt generation means; a transmission unit 27 which functions as transmission means; an electronic receipt issuing instruction unit 61 which functions as electronic receipt issuing instruction means; and a receipt printing unit 62 which functions as receipt printing means.
  • the CPU 21 reads and executes the electronic receipt processing program P 15 from the storage unit 23 so that the above-described units are loaded in the memory 22 .
  • the electronic receipt generation unit 26 which is electronic receipt generation means
  • the transmission unit 27 which is transmission means
  • the electronic receipt issuing instruction unit 61 which is electronic receipt issuing instruction means
  • the receipt printing unit 62 which is receipt printing means are embodied in the memory 22 .
  • the membership code input unit 63 inputs a membership code of a consumer stored in the portable terminal 8 via the code input unit 32 .
  • the electronic receipt issuing instruction unit 61 receives an instruction as to whether or not electronic receipt information associated with merchandise sales data is issued.
  • the electronic receipt generation unit 26 associates a company code of a company operating stores with electronic receipt information which is electronically processed instead of a paper receipt which is printed and issued, when a merchandise sales data process is performed, and generates the electronic receipt information in correlation with a consumer membership code.
  • the transmission unit 27 transmits the electronic receipt information generated by the electronic receipt generation unit 26 to the electronic receipt server 6 which manages electronic receipt information on a per company basis corresponding to a company code.
  • the receipt printing unit 62 prints a receipt associated with merchandise sales data when there is no instruction for issuing electronic receipt information from the electronic receipt issuing instruction unit 61 .
  • the CPU 21 of the POS terminal 2 checks whether or not a membership code is input and whether or not an electronic receipt is issued, and determines whether or not there is an electronic receipt issuing instruction corresponding to a settlement process based on the closing operation.
  • any of the following methods may be employed for an electronic receipt issuing instruction to be issued.
  • a staff operates an “issue electronic receipt” button provided in the input unit 31 (for example, a keyboard) of the POS terminal 2 .
  • a consumer who is a member displays a bar code that encodes the consumer membership code on the display unit 17 of the portable terminal 8 , and a staff reads the bar code with the input unit 31 (for example, a bar code scanner) of the POS terminal 2 .
  • the input unit 31 for example, a bar code scanner
  • a consumer who is a member operates an “issue electronic receipt” button which is displayed on the customer display unit 30 so as to be pressed.
  • a consumer who is a member displays a bar code that encodes the consumer membership code on the display unit 17 of the portable terminal 8 , and the consumer who is a member reads the bar code with input unit 31 (for example, a bar code scanner (preferably, a scanner different from a scanner used at the merchandise register)) of the POS terminal 2 for himself or herself.
  • input unit 31 for example, a bar code scanner (preferably, a scanner different from a scanner used at the merchandise register) of the POS terminal 2 for himself or herself.
  • a company membership code of the company membership card is read with the input unit 31 (for example, a bar code scanner, a magnetic card reader, NFC, or the like) of the POS terminal 2 , and a membership code of electronic receipt is associated with the read company membership code, it is determined that there is an electronic receipt issuing instruction.
  • the input unit 31 for example, a bar code scanner, a magnetic card reader, NFC, or the like
  • a staff operates an “issue electronic receipt” button provided in the operator display unit 28 of the POS terminal 2 .
  • FIG. 7 is a flowchart illustrating a flow of an electronic receipt process.
  • the CPU 21 the electronic receipt issuing instruction unit 61
  • the POS terminal 2 displays an “receipt printing confirmation screen” on the operator display unit 28 (step S 2 ).
  • FIG. 8 is a front view illustrating a display example of the operator display unit 28 of the POS terminal 2 .
  • a “receipt printing confirmation screen” Q is displayed on the operator display unit 28 .
  • FIG. 9 is a front view illustrating a display example of the customer display unit 30 of the POS terminal 2 .
  • a message m, “Electronic receipt is issued, and receipt is not printed” is displayed on the customer display unit 30 , as illustrated in FIG. 9 .
  • the CPU 21 the electronic receipt issuing instruction unit 61 of the POS terminal 2 displays an icon i indicating that “a receipt is not necessary” in a member information area which is displayed on the operator display unit 28 , as illustrated in FIG. 10 (step S 5 of FIG. 7 ). This prevents the operator from being perplexed due to a receipt not being output.
  • the CPU 21 (the electronic receipt generation unit 26 ) of the POS terminal 2 transmits merchandise transaction data to a headquarter server of the company.
  • the CPU 21 extracts a company code (an identification code of a company operating stores), a business type and business category code, a store code, a consumer membership code, a POS number of the POS terminal 2 , a receipt number, merchandise sales data, and the like from the identification code management region 23 a provided in the storage unit 23 , so as to convert the extracted information into a format of electronic receipt, thereby generating electronic receipt information (step S 6 ).
  • the electronic receipt information is generated in a data format such as text, XML, or JSON, of which a file capacity is relatively small.
  • the CPU 21 (the transmission unit 27 ) of the POS terminal 2 , which is connected to the LAN 4 in the store and the network 5 via the network interface 24 , transmits the generated electronic receipt information to the electronic receipt server 6 (step S 7 ), and finishes the process.
  • the CPU 21 the transmission unit 27 of the POS terminal 2
  • the CPU 21 the transmission unit 27 of the POS terminal 2
  • the CPU 21 transmits the generated electronic receipt information to the electronic receipt server 6 (step S 7 )
  • a paper receipt is printed and issued, and merchandise transaction data is transmitted to the headquarter server, thereby finishing the process.
  • the CPU 21 of the POS terminal 2 implements the following countermeasures so as to prevent disorder when an offline state occurs when merchandise transaction data is transmitted to the headquarter server.
  • the merchandise transaction data is stored until an online state is recovered, and is sent to the headquarter server after the online state is recovered.
  • the CPU 21 of the POS terminal 2 displays a message such as “Merchandise transaction data will be transmitted later” on the operator display unit 28 .
  • the CPU 21 the electronic receipt issuing instruction unit 61 of the POS terminal 2 determines that there is a receipt issuing instruction.
  • step S 9 the CPU 21 (the receipt printing unit 62 ) of the POS terminal 2 prints and issues a receipt associated with the merchandise sales data from a printer (not illustrated) (step S 9 ).
  • the CPU 21 (the electronic receipt generation unit 26 ) of the POS terminal 2 prints and issues a paper receipt.
  • the CPU 21 (the electronic receipt generation unit 26 ) of the POS terminal 2 displays a message, “An electronic receipt will be issued after a network failure is removed” on the operator display unit 28 and the customer display unit 30 , and also prints the message, “An electronic receipt will be issued after a network failure is removed” on the paper receipt.
  • the CPU 41 of the electronic receipt server 6 stores the electronic receipt information in the electronic receipt management region 43 a of the storage unit 43 as electronic receipt information of each company (step S 12 ).
  • the CPU 41 of the electronic receipt server 6 functions as electronic receipt management means for managing electronic receipt information in the storage unit 43 on a per company basis corresponding to a company code.
  • the CPU 41 of the electronic receipt server 6 transmits the additional information managed in the information management region 43 b and the electronic receipt information managed in the electronic receipt management region 43 a to the electronic receipt management server 9 (step S 14 ) at a preset transmission timing (No in step S 11 , and Yes in step S 13 ), and then returns to step S 11 .
  • the CPU 21 (the electronic receipt generation unit 26 ) of the POS terminal 2 generates and transmits electronic receipt information to the electronic receipt server 6 , but the present exemplary embodiment is not limited thereto.
  • the CPU 21 of the POS terminal 2 may transmit a store code, a consumer membership code, a POS number of the POS terminal 2 , a receipt number, merchandise sales data, and the like to the electronic receipt server 6 based on merchandise information and settlement information which are registered during settlement by a merchandise sales data process, and the CPU 41 of the electronic receipt server 6 adds a company code and a business type and business category code thereto so as to generate electronic receipt information.
  • the electronic receipt management program P 3 and the information transmission program P 4 executed by the electronic receipt management server 9 have a modular configuration which includes a reception unit 55 which functions as a reception means, an electronic receipt collective management unit 56 which functions as an electronic receipt collective management means, and an electronic receipt transmission unit 57 which functions as an electronic receipt transmission means.
  • the CPU 51 reads and executes the electronic receipt management program P 3 and the information transmission program P 4 from the storage unit 53 so that the respective units are loaded into the memory 52 . Therefore, the reception unit 55 , the electronic receipt collective management unit 56 , and the electronic receipt transmission unit 57 are embodied in the memory 52 .
  • the reception unit 55 receives not only a company code indicating a company operating stores, but also electronic receipt information on a per company basis, which is electronically processed instead of a receipt which is printed and issued in a merchandise sales data process.
  • the electronic receipt collective management unit 56 stores the electronic receipt information on a per company basis received by the reception unit 55 in the electronic receipt management region 53 a of the storage unit 53 , for collective management.
  • the electronic receipt transmission unit 57 acquires electronic receipt information including one or more company codes correlated with a membership code from the electronic receipt management region 53 a , to the portable terminal 8 correlated with the membership code of a predetermined consumer.
  • the CPU 51 (the reception unit 55 ) of the electronic receipt management server 9 determines whether or not electronic receipt information and additional information transmitted from the electronic receipt server 6 of each company are received via the network interface 54 (step S 21 ).
  • the CPU 51 the electronic receipt collective management unit 56 of the electronic receipt management server 9 stores the electronic receipt information and additional information of various companies in the electronic receipt management region 53 a of the storage unit 53 (step S 22 ).
  • the CPU 51 (the electronic receipt transmission unit 57 ) of the electronic receipt management server 9 stores the electronic receipt information and the additional information in the electronic receipt management region 53 a and then transmits the electronic receipt information and the additional information to the portable terminal 8 (step S 23 ), and then returns to step S 21 . Further, when transmission of the electronic receipt information is completed, a flag indicating the completion of transmission is stored in relation to the electronic receipt information of the electronic receipt management region 53 a , so that a transmission result of the electronic receipt information can be managed.
  • step S 21 when there is an electronic receipt information inquiry from the portable terminal 8 (No in step S 21 , and Yes in step S 24 ), the CPU 51 (the electronic receipt transmission unit 57 ) of the electronic receipt management server 9 extracts the additional information and the electronic receipt information managed in the electronic receipt management region 53 a based on content of the electronic receipt information inquiry (step S 25 ), so as to transmit the extracted information to the portable terminal 8 which is a source of the inquiry (step S 26 ), and returns to step S 21 .
  • the electronic receipt support program P 11 and the electronic receipt viewing program P 12 executed by the portable terminal 8 have a modular configuration which includes a member correlation unit 81 which functions as member correlation means, an electronic receipt reception unit 82 which functions as electronic receipt reception means, and an electronic receipt display unit 83 which functions electronic receipt display means.
  • the CPU 11 reads and executes the electronic receipt support program P 11 and the electronic receipt viewing program P 12 from the storage unit 13 so that the respective units are loaded into the memory 12 . Therefore, the member correlation unit 81 , the electronic receipt reception unit 82 , and the electronic receipt display unit 83 are embodied in the memory 12 .
  • the member correlation unit 81 correlates a membership code of a predetermined consumer with the portable terminal 8 .
  • the electronic receipt reception unit 82 receives electronic receipt information including at least one or more company codes correlated with the membership code, from the electronic receipt management server 9 which collectively manages the electronic receipt information.
  • the electronic receipt display unit 83 arranges the electronic receipt information received by the electronic receipt reception unit 82 on a company code basis and displays the arranged electronic receipt information on the display unit 17 .
  • the CPU 11 the member correlation unit 81 of the portable terminal 8 accesses the electronic receipt management server 9 , and performs an authentication process by inputting a membership code and a password (step S 31 ). Accordingly, the portable terminal 8 is correlated with the membership code of the predetermined consumer.
  • the CPU 11 the electronic receipt reception unit 82 of the portable terminal 8 receives additional information and electronic receipt information which correspond to the input membership code and are managed in the electronic receipt management region 53 a (step S 32 ).
  • the additional information and the electronic receipt information may be received using an email.
  • the CPU 11 (the electronic receipt display unit 83 ) of the portable terminal 8 lists the purchase date included in the electronic receipt information in a list form on the display unit 17 (step S 33 ).
  • the purchase date is listed on the display unit 17 , and thus the portable terminal 8 prompts the user who is a consumer to select information.
  • FIG. 16 is a front view illustrating a display example X of the display unit 17 of the portable terminal 8 .
  • the dates on which the user who owns the portable terminal 8 that accesses the electronic receipt management server 9 , went shopping at stores of various companies are listed with changed colors in a calendar form.
  • the CPU 11 (the electronic receipt display unit 83 ) of the portable terminal 8 performs the display of the dates so that a desired date is selected with a cursor which tracks an input of the input unit 18 among the dates listed with changed colors.
  • a search window A for designating a character string serving as a search key or a keyword is provided.
  • the CPU 11 of the portable terminal 8 may narrow electronic receipt information including a language or a keyword designated in the search window A.
  • a “receipt inquiry” button B 1 for fixing a desired date selected with the cursor is provided.
  • the CPU 11 of the portable terminal 8 may determine that a date is selected when the user just taps the desired date, and may determine that a data is selected when the user taps the desired date and then operates the “receipt inquiry” button B 1 .
  • the CPU 11 the electronic receipt display unit 83 of the portable terminal 8 displays electronic receipt information corresponding to the selected date on the display unit 17 (step S 35 ).
  • FIG. 17 is a front view illustrating a display example Y in the portable terminal.
  • the display example Y stores of various companies at which the user who owns the portable terminal 8 that accesses the electronic receipt management server 9 did shopping are listed depending on dates. More specifically, in the display example Y, the electronic receipt information is displayed in a time series in order in which the electronic receipt information is received, and a company mark, a transaction time, a company name, and a store name are displayed.
  • the CPU 11 the electronic receipt display unit 83 of the portable terminal 8 performs the display so that a desired store may be selected with a cursor which tracks an input of the input unit 18 among the listed stores information.
  • step S 36 When it is determined that the user selects a desired store (Yes in step S 36 ), the CPU 11 (the electronic receipt display unit 83 ) of the portable terminal 8 displays electronic receipt information corresponding to the selected store on the display unit 17 (step S 37 ).
  • FIG. 18 is a front view illustrating a display example Z on the display unit 17 of the portable terminal 8 .
  • the display example Z displays electronic receipt information of a desired store on the desired date on which the user who owns the portable terminal 8 that accesses the electronic receipt management server 9 went shopping.
  • the same layout as that of a paper receipt is displayed by analyzing the electronic receipt information, and merchandise a or an icon b (a button-shaped icon indicating “campaign” in FIG. 18 ) indicating various additional information correlated with the merchandise can be focused among the information with a cursor which tracks an input of the input unit 18 .
  • a screen display image is not necessarily required to be a receipt image.
  • the electronic receipt information is used instead of paper receipt information, and is thus electronic merchandise purchase evidence information which verifies purchase of merchandise.
  • the following information is displayed in order to use the electronic receipt information as merchandise purchase evidence information when the merchandise is returned.
  • the CPU 11 the electronic receipt display unit 83 of the portable terminal 8 accesses the network 5 via the network interface 14 , and acquires various information from the network 5 based on access information which is associated with the selected merchandise or icon so as to display the acquired information on the display unit 17 (step S 39 ).
  • a home page associated with merchandise as access information to the merchandise is set as a merchandise information link
  • a home page associated with the merchandise is displayed on the display unit 17 .
  • the CPU 11 of the portable terminal 8 finishes the process when finishing of the electronic receipt viewing process is declared from the input unit 18 (Yes in step S 40 ).
  • step S 40 the CPU 11 of the portable terminal 8 returns to step S 38 and waits for merchandise or an icon correlated with merchandise to be selected.
  • the CPU 11 (the electronic receipt reception unit 82 ) of the portable terminal 8 receives electronic receipt information and additional information from the electronic receipt management server 9 (step S 61 ).
  • step S 62 when the electronic receipt viewing program P 12 is activated (Yes in step S 62 ), the CPU 11 (the electronic receipt display unit 83 ) of the portable terminal 8 displays the received electronic receipt information and additional information in associated with a company code (step S 63 ).
  • the structure of an electronic receipt can be introduced beyond the company scope, and thus it is possible to promote introduction of an electronic receipt.

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