SE517990C2 - System och metod för samtalsdirigering - Google Patents

System och metod för samtalsdirigering

Info

Publication number
SE517990C2
SE517990C2 SE0001525A SE0001525A SE517990C2 SE 517990 C2 SE517990 C2 SE 517990C2 SE 0001525 A SE0001525 A SE 0001525A SE 0001525 A SE0001525 A SE 0001525A SE 517990 C2 SE517990 C2 SE 517990C2
Authority
SE
Sweden
Prior art keywords
event
sender
call
unit
information
Prior art date
Application number
SE0001525A
Other languages
English (en)
Swedish (sv)
Other versions
SE0001525L (sv
SE0001525D0 (sv
Inventor
Hans Bergendorff
Original Assignee
Telia Ab
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Telia Ab filed Critical Telia Ab
Priority to SE0001525A priority Critical patent/SE517990C2/sv
Publication of SE0001525D0 publication Critical patent/SE0001525D0/xx
Priority to ES01924049T priority patent/ES2281415T3/es
Priority to EP01924049A priority patent/EP1279274B1/en
Priority to DE60126928T priority patent/DE60126928D1/de
Priority to DK01924049T priority patent/DK1279274T3/da
Priority to PCT/SE2001/000832 priority patent/WO2001082580A1/en
Priority to AT01924049T priority patent/ATE355700T1/de
Publication of SE0001525L publication Critical patent/SE0001525L/
Publication of SE517990C2 publication Critical patent/SE517990C2/sv
Priority to NO20024827A priority patent/NO329921B1/no

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
    • H04M3/42263—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location where the same subscriber uses different terminals, i.e. nomadism
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/04—Special services or facilities for emergency applications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/30—Determination of the location of a subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5116—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing for emergency applications

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Exchange Systems With Centralized Control (AREA)
  • Telephone Function (AREA)
  • Radar Systems Or Details Thereof (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Aiming, Guidance, Guns With A Light Source, Armor, Camouflage, And Targets (AREA)
SE0001525A 2000-04-27 2000-04-27 System och metod för samtalsdirigering SE517990C2 (sv)

Priority Applications (8)

Application Number Priority Date Filing Date Title
SE0001525A SE517990C2 (sv) 2000-04-27 2000-04-27 System och metod för samtalsdirigering
ES01924049T ES2281415T3 (es) 2000-04-27 2001-04-12 Encaminamiento basado en la posicion del abonado a y posicion y tiempo de los sucesos almacenados.
EP01924049A EP1279274B1 (en) 2000-04-27 2001-04-12 Routing based on a-subscribers position and position and time of stored events
DE60126928T DE60126928D1 (de) 2000-04-27 2001-04-12 Weglenkung auf der grundlage der position von a-teilnehmern und der position und zeit gespeicherter ereignisse
DK01924049T DK1279274T3 (da) 2000-04-27 2001-04-12 Dirigering baseret på en A-abonnents position og position og tidspunkt for lagrede hændelser
PCT/SE2001/000832 WO2001082580A1 (en) 2000-04-27 2001-04-12 Routing based on a-subscribers position and position and time of stored events
AT01924049T ATE355700T1 (de) 2000-04-27 2001-04-12 Weglenkung auf der grundlage der position von a- teilnehmern und der position und zeit gespeicherter ereignisse
NO20024827A NO329921B1 (no) 2000-04-27 2002-10-07 System og fremgangsmate ved ruting i et kommunikasjonsnettverk

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
SE0001525A SE517990C2 (sv) 2000-04-27 2000-04-27 System och metod för samtalsdirigering

Publications (3)

Publication Number Publication Date
SE0001525D0 SE0001525D0 (sv) 2000-04-27
SE0001525L SE0001525L (sv) 2001-10-28
SE517990C2 true SE517990C2 (sv) 2002-08-13

Family

ID=20279436

Family Applications (1)

Application Number Title Priority Date Filing Date
SE0001525A SE517990C2 (sv) 2000-04-27 2000-04-27 System och metod för samtalsdirigering

Country Status (8)

Country Link
EP (1) EP1279274B1 (no)
AT (1) ATE355700T1 (no)
DE (1) DE60126928D1 (no)
DK (1) DK1279274T3 (no)
ES (1) ES2281415T3 (no)
NO (1) NO329921B1 (no)
SE (1) SE517990C2 (no)
WO (1) WO2001082580A1 (no)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1965575A1 (en) * 2007-03-01 2008-09-03 Alcatel Lucent Secure equipment and method of processing an emergency call in a telecommunication network
US10362168B1 (en) * 2018-08-23 2019-07-23 Motorola Solutions, Inc. Call management system for a command center

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4893325A (en) * 1988-09-23 1990-01-09 Rockwell International Corporation Integrated public safety answering point system
US5528672A (en) * 1993-12-29 1996-06-18 At&T Corp. Telephone system with subscriber selected audio and image announcements
US5592541A (en) * 1995-05-31 1997-01-07 Southwestern Bell Technology Resources, Inc. Apparatus and method for forwarding incoming calls
US6075853A (en) * 1997-03-31 2000-06-13 Sbc Technology Resources, Inc. Apparatus and method for intelligent call routing and call return

Also Published As

Publication number Publication date
NO20024827D0 (no) 2002-10-07
WO2001082580A1 (en) 2001-11-01
SE0001525L (sv) 2001-10-28
EP1279274B1 (en) 2007-02-28
DK1279274T3 (da) 2007-06-25
ES2281415T3 (es) 2007-10-01
DE60126928D1 (de) 2007-04-12
EP1279274A1 (en) 2003-01-29
SE0001525D0 (sv) 2000-04-27
NO329921B1 (no) 2011-01-24
NO20024827L (no) 2002-10-28
ATE355700T1 (de) 2006-03-15

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Legal Events

Date Code Title Description
NUG Patent has lapsed