SE0001525L - System och metod för samtalsdirigering - Google Patents
System och metod för samtalsdirigeringInfo
- Publication number
- SE0001525L SE0001525L SE0001525A SE0001525A SE0001525L SE 0001525 L SE0001525 L SE 0001525L SE 0001525 A SE0001525 A SE 0001525A SE 0001525 A SE0001525 A SE 0001525A SE 0001525 L SE0001525 L SE 0001525L
- Authority
- SE
- Sweden
- Prior art keywords
- event
- call
- sender
- answering
- unit
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
- H04M3/42263—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location where the same subscriber uses different terminals, i.e. nomadism
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2242/00—Special services or facilities
- H04M2242/04—Special services or facilities for emergency applications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2242/00—Special services or facilities
- H04M2242/30—Determination of the location of a subscriber
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5116—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing for emergency applications
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Telephonic Communication Services (AREA)
- Data Exchanges In Wide-Area Networks (AREA)
- Mobile Radio Communication Systems (AREA)
- Radar Systems Or Details Thereof (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
- Aiming, Guidance, Guns With A Light Source, Armor, Camouflage, And Targets (AREA)
- Telephone Function (AREA)
- Exchange Systems With Centralized Control (AREA)
Priority Applications (8)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
SE0001525A SE517990C2 (sv) | 2000-04-27 | 2000-04-27 | System och metod för samtalsdirigering |
DE60126928T DE60126928D1 (de) | 2000-04-27 | 2001-04-12 | Weglenkung auf der grundlage der position von a-teilnehmern und der position und zeit gespeicherter ereignisse |
ES01924049T ES2281415T3 (es) | 2000-04-27 | 2001-04-12 | Encaminamiento basado en la posicion del abonado a y posicion y tiempo de los sucesos almacenados. |
AT01924049T ATE355700T1 (de) | 2000-04-27 | 2001-04-12 | Weglenkung auf der grundlage der position von a- teilnehmern und der position und zeit gespeicherter ereignisse |
PCT/SE2001/000832 WO2001082580A1 (en) | 2000-04-27 | 2001-04-12 | Routing based on a-subscribers position and position and time of stored events |
EP01924049A EP1279274B1 (en) | 2000-04-27 | 2001-04-12 | Routing based on a-subscribers position and position and time of stored events |
DK01924049T DK1279274T3 (da) | 2000-04-27 | 2001-04-12 | Dirigering baseret på en A-abonnents position og position og tidspunkt for lagrede hændelser |
NO20024827A NO329921B1 (no) | 2000-04-27 | 2002-10-07 | System og fremgangsmate ved ruting i et kommunikasjonsnettverk |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
SE0001525A SE517990C2 (sv) | 2000-04-27 | 2000-04-27 | System och metod för samtalsdirigering |
Publications (3)
Publication Number | Publication Date |
---|---|
SE0001525D0 SE0001525D0 (sv) | 2000-04-27 |
SE0001525L true SE0001525L (sv) | 2001-10-28 |
SE517990C2 SE517990C2 (sv) | 2002-08-13 |
Family
ID=20279436
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
SE0001525A SE517990C2 (sv) | 2000-04-27 | 2000-04-27 | System och metod för samtalsdirigering |
Country Status (8)
Country | Link |
---|---|
EP (1) | EP1279274B1 (sv) |
AT (1) | ATE355700T1 (sv) |
DE (1) | DE60126928D1 (sv) |
DK (1) | DK1279274T3 (sv) |
ES (1) | ES2281415T3 (sv) |
NO (1) | NO329921B1 (sv) |
SE (1) | SE517990C2 (sv) |
WO (1) | WO2001082580A1 (sv) |
Families Citing this family (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
EP1965575A1 (en) * | 2007-03-01 | 2008-09-03 | Alcatel Lucent | Secure equipment and method of processing an emergency call in a telecommunication network |
US10362168B1 (en) | 2018-08-23 | 2019-07-23 | Motorola Solutions, Inc. | Call management system for a command center |
Family Cites Families (4)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US4893325A (en) * | 1988-09-23 | 1990-01-09 | Rockwell International Corporation | Integrated public safety answering point system |
US5528672A (en) * | 1993-12-29 | 1996-06-18 | At&T Corp. | Telephone system with subscriber selected audio and image announcements |
US5592541A (en) * | 1995-05-31 | 1997-01-07 | Southwestern Bell Technology Resources, Inc. | Apparatus and method for forwarding incoming calls |
US6075853A (en) * | 1997-03-31 | 2000-06-13 | Sbc Technology Resources, Inc. | Apparatus and method for intelligent call routing and call return |
-
2000
- 2000-04-27 SE SE0001525A patent/SE517990C2/sv not_active IP Right Cessation
-
2001
- 2001-04-12 EP EP01924049A patent/EP1279274B1/en not_active Expired - Lifetime
- 2001-04-12 DK DK01924049T patent/DK1279274T3/da active
- 2001-04-12 ES ES01924049T patent/ES2281415T3/es not_active Expired - Lifetime
- 2001-04-12 DE DE60126928T patent/DE60126928D1/de not_active Expired - Lifetime
- 2001-04-12 WO PCT/SE2001/000832 patent/WO2001082580A1/en active IP Right Grant
- 2001-04-12 AT AT01924049T patent/ATE355700T1/de not_active IP Right Cessation
-
2002
- 2002-10-07 NO NO20024827A patent/NO329921B1/no not_active IP Right Cessation
Also Published As
Publication number | Publication date |
---|---|
SE0001525D0 (sv) | 2000-04-27 |
DE60126928D1 (de) | 2007-04-12 |
ES2281415T3 (es) | 2007-10-01 |
NO20024827D0 (no) | 2002-10-07 |
NO20024827L (no) | 2002-10-28 |
ATE355700T1 (de) | 2006-03-15 |
NO329921B1 (no) | 2011-01-24 |
EP1279274B1 (en) | 2007-02-28 |
WO2001082580A1 (en) | 2001-11-01 |
EP1279274A1 (en) | 2003-01-29 |
DK1279274T3 (da) | 2007-06-25 |
SE517990C2 (sv) | 2002-08-13 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
NUG | Patent has lapsed |