KR20180000073A - Supporting method for order receiving and delivering with web-pos - Google Patents

Abstract

The present invention relates to a method for receiving the order of a customer and supporting the delivery of an ordered product to the customer. The present invention includes a web-POS installed in a store, operable by a seller and connected to a telephone communication network and a data communication network, a caller server connected to the web-POS through the data communication network, and a deliveryman terminal operable by a deliveryman and connected to the telephony network. It is possible to call the deliveryman in real time to support rapid delivery.

Description

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a web site,

The present invention relates to a method for receiving an order using a web force and supporting delivery of goods at a remote server.

A variety of techniques are known for the way that a customer can order food, clothing, and other items from a point of sale (POS) system installed in a store using their own phone or smartphone.

For example, the registration utility model publication No. 20-0249521 (name: an order processing system having an order confirmation function) (hereinafter referred to as prior art) can be mentioned. The order processing system according to the related art includes an orderer identification unit for automatically extracting the orderer information from a telephone received through a telephone line; Various storage units for storing customer information, menu information, and order details; An input unit for selecting a menu; An output unit for outputting an order history; And a main controller that automatically grasps customer information of the orderer information extracted by the order confirmation unit and records the selected menu through the input unit as order information for the corresponding orderer and transmits the order information to the output unit.

According to this conventional technique, statistical analysis of order details and automation of coupon management can be realized, and since it is possible to know who is calling, it is possible to prevent prank calls and to automatically identify a delivery place So that customer service can be effectively performed. Also, as for the delivery shop, it is possible to easily input the order contents through the input device such as the touch screen, the mouse, or the keyboard, so that the order phone can be received promptly, The efficiency of work can be improved.

However, the order processing system according to the prior art does not provide a function of actively providing information to a customer, merely accepting an order manually through an order request call from a customer.

In addition, the order processing system according to the prior art can merely display the delivery place of the goods on the monitor or generate the output indicating the delivery place, so that the user of the POS can directly send the delivery place to the delivery person waiting in the store Or to deliver the printout directly. Therefore, there is a problem that delivery service can not be performed quickly if the deliverymen are not waiting in the store, such as when the deliverymen are in the process of delivering or using the consignment deliverymen.

Registration Utility Model No. 20-0249521

SUMMARY OF THE INVENTION In order to solve the above-described problems, it is a main object of the present invention to provide a method for supporting rapid delivery by receiving an order using a web force and calling a delivery agent in real time.

The present invention is based on a web-POS system capable of receiving orders and reservations over the telephone and displaying the order contents on the customer's own mobile phone, and simultaneously transmitting order information to a plurality of deliverers of the ordered store To a delivery order delivery system that allows a delivery deliverer who can deliver the goods to be delivered first, to select delivery items first.

In addition, the present invention provides a function of delivering the reception processing and the customer notification character to a plurality of delivery persons when ordering by telephone from a web-pos delivery management program, And to prompt delivery at the same time as ordering.

In other words, when a customer places a food order by phone on a restaurant in a deliverable area, the system is based on a system that allows the store to receive an order, and when the order reception completion notification (order history mobile phone letter service) It is a method to process the order and delivery at the same time by instructing delivery by simultaneously transmitting the details.

When a customer places a call to a delivery restaurant by phone, the general process is as follows:

1. Find the flyer for the restaurant you want.

2. The customer calls the restaurant with his smartphone.

3. The customer orders the delivery (by voice) of the information such as the menu and the delivery place to eat.

4. At the delivery restaurant, confirm the order menu, quantity, payment method, delivery address, and inform the payment amount and accept the order.

5. Save the order at the POS at the restaurant.

6. Print the receipt for the kitchen, the receipt for the customer, and the order slip for delivery with the receipt printed on the restaurant.

7. Cook the food ordered in the kitchen and inform the delivery person about the completion of the cooking.

8. The delivery person checks the delivery of food by order customer at POS and goes to delivery. At this time, we take out the wireless card payment machine for the customer to pay by credit card.

9. Delivery of the ordered menu to the delivery place of the purchaser, payment by cash or card, etc., and return.

10. Check the receipt at the POS at the store (cash deposit or card receipt check) and complete the delivery process.

11. If you need to collect the bowl, please print out the list of recipients.

12. Go to collect the bowl.

13. Check the contents of the collection after POS recovery.

The "web force" of the present invention can perform the following functions.

1. POS terminal Internet access and program through the user login phase, ready to accept orders from the restaurant delivery.

2. Communication connection with customer's mobile phone.

3. Connection with Caller ID (CID), which automatically extracts caller information from the phone line and transfers it to the POS device installed in the store.

4. Display the customer's phone number, customer information, and existing purchase information (for existing customers) on the computer screen of the store.

5. Record the store's order history and information about the customer, including menu information, customer information, past order statistics, amount, and salvage from the POS terminal program and save it temporarily.

6. Output order details (for customer, kitchen, delivery).

7. If the POS terminal program transmits the stored contents to the server via the Internet, the server returns the stored result to the POS terminal through the Internet.

8. The store computer (or pos terminal) displays the results stored on the server as a list of orders on the screen.

9. When the ordered menu has been cooked, the delivery person checks the delivery person and delivery details from the order list window on the screen and processes the delivery.

10. If you check the delivery person, the delivery person information of each order is sent to the server. The server saves it and sends the result to the pos terminal. In the store pos terminal, the delivery person is displayed in the order list window.

11. Upon completion of the delivery, if the deposit process (cash, card, etc.) is checked in the order list window, the payment transaction details are transmitted to the server, the server stores the result and sends the result to the POS terminal, The contents of the collection are displayed in the order list window.

12. If you need to collect the containers, list the unused recipients.

13. After collecting the bowl, check the number of bowl in the order list window for each order.

In addition to these functions, WebForce also uses a server connected to the Internet to enable the store owner to perform statistical analysis (weekly, monthly, yearly sales and number of sales and product ranking information) of his / her store orders at any time and anywhere, It is possible to realize automation such as revising, viewing, and outputting report information such as product inventory and customer management.

The present invention may further implement the following functions in the above function.

1. Store the order history in the store, and the same contents are stored on the server through the Internet. At the same time, the order customer is informed via the mobile communication network of a web page or mobile Send flyer link address (link page) to mobile phone.

2. When customer clicks the URL address of the link page containing the order contents to confirm the order details, order details are displayed at the top of the order contents web page and store information and store advertisement leaflet are displayed at the bottom.

3. Or, at the top of the order history web page, you can place the button for order history view, store information view, online ordering, and the mobile advertisement leaflet at the bottom.

4. Click View store information on a web page to link to a new web page and store information and store flyers can be displayed on the web page.

5. Clicking on Online Order will link to the new web page and the online order tool will be linked to the web page to select delivery order, packing order, reservation, discount coupon.

6. The number of advertisement leaflets that can be displayed may be plural (usually three).

7. A plurality of links (including advertisement information of other shops) in a plurality of leaflets or individual leaflets may be included.

8. It is possible to show the store location as a map to smartphone users by linking the online map and the road view that match the address of the store.

Further, the present invention adds the following carrier call function in addition to the above function.

When you enter / save your order history in the store, the same contents are stored in the server (holding the ID for each store) through the Internet. At the same time, the order customer is informed of the order name The web page or mobile ad leaflet connection address is transmitted to the mobile phone through the mobile communication network together.

1. At this time, the order delivery information is transmitted by designating all of the plurality of deliverers (the dedicated delivery person in the store and the exclusive delivery person delivering from outside the store) or the outsourced delivery person to deliver the food.

2. Multiple senders (The sender must download the application for the sender's carrier (the application for the caller's delivery service) to his smartphone in advance and register as a delivery person) confirm the order information and the delivery information reached by his smartphone .

3. At the same time as confirmation, if you think that you can deliver it, you must first ship the order. The first delivery person on his / her smart phone has priority over the delivery process for the case.

4. When the deliveryman clicks acceptance on the smartphone for the order delivery, the delivery app sends the deliveryman information and the acceptance information to the server.

5. When the order delivery information is accepted for the first time, the server accepts the first acceptance so that the other deliverymen do not click the further acceptance, and at the same time, the information of the first accepted sender is displayed in all the sender's calling applications.

6. The server will display the deliverer's information and the time of acceptance at the store's POS.

7. The first delivery of the delivery person will take the items to be delivered at the store. In this case, when the deliverer is clicked on the order list window of the POS in the store, the deliverer is registered at the time when the goods are picked up, and the information is transmitted to the server.

8. When the deliveryman arrives at the delivery point and delivers the delivery item and clicks the delivery completion button on the smartphone's delivery app, the delivery completion time is registered and the delivery is completed.

Delivery information is sent from the delivery app to the server.

10. The server sends the delivery completion time information to the store POS.

11. The delivery completion time is displayed in the order list window of POS in the store.

The following describes the procedure in which each deliveryman registers himself as a deliveryman and receives delivery information to the sender's calling app.

The procedure for registering each deliverer in the sender call application is to use a delivery app and store POS.

1. To register as an app, the store representative downloads the caller ID application to his smartphone, logs in with the store ID (caller ID), verifies the store representative )do. Then, the mobile phone number, name, and deliverable area of a person to be registered as a delivery person (a plurality of deliverymen can be registered collectively) are input and stored in the sender application. At the same time as registering, the sender sends a URL that can download the app for the sender by text message to each sender, and each sender downloads and installs the app for the sender to his smartphone. The sender call message can be sent only to the sender who installed the app. When the sender receives the message requesting the delivery from the store, the address of the order customer, the telephone number, the item to be delivered can be confirmed, You can see how much the service fee is.

2. In order to register the delivery person at the store POS, enter the name of the delivery person to be registered as a delivery person, the mobile phone number to be used, the deliverable area in the environment setting window of the POS program, and click the button for registering the delivery person Lt; / RTI > The subsequent procedure including the process of sending a URL for downloading the delivery agent application to each delivery carrier is the same as the procedure for registering in the above-mentioned application.

3. If you do not have a dedicated dispatcher or you want to call a dispatcher from a store that does not have information related to the dispatcher who has just started the business, you will need to register the dispatcher's name in your area, Can select and register a desired delivery source.

4. The representative of the store can receive a list of the deliverymen and send a text message to invite installation of the sender's app.

5. The deliveryman can register in multiple stores through the message, so that the number of shipments can be secured.

In addition, the present invention intends to further implement a credit card payment function in a smartphone.

1. The deliverymen can receive a wireless card terminal for credit card payment at the store before departure.

2. You can also download the application by registering in advance through the store in advance the callinju check app (the app that allows the delivery person to receive credit card payment from his smartphone).

3. Pre-Caller Checker The sender who downloaded the app can receive credit card payment from the customer to his smartphone after order delivery without the card payment terminal.

4. Even if the customer does not receive a wireless card payment terminal from the store when he / she wants to pay by credit card, the delivery agent activates the caller's checker app on his own smartphone and directly inputs the credit card information to the caller's checker app .

5. When the customer makes an entry and clicks Save, the payment amount is transferred from the caller's checker app to the caller's payment mediating server, and the payment information is transmitted to the card company.

6. At the same time, the card company transmits the payment information to the mobile phone (the mobile phone registered in the card company) having the payment information to the customer who made payment.

7. At the same time, the card company server transmits the payment information to the caller's checker app through the callinomizer settlement intermediation server.

8. Shop POS can receive settlement information through the Calling Agent Payment Mediation Server, and displays the completion of credit card payment in the payment method item in the order list window of store POS.

On the other hand, the process of registering the delivery (employee) of the CallinzChecker app is as follows.

1. At the store, first download the caller's checker app to the store representative's smartphone, log in with the store ID (caller ID) and authenticate the caller's checker (authenticate the person as compared to the phone registered as the representative phone with the pos program).

2. The representative of the store selects the user name, mobile phone number, password, payment authority of the smartphone app (granting permission to inquire and cancel payment contents) in the user setting window (the delivery (employee) Click Register.

3. At the same time, the caller's check app sends the card check payment employee information to the server.

4. Afterwards, the representative of the store can access the server through the Calling-Chess Payment application and click on User Settings to view the cell phone number, registration date, name, password and payment authority stored in the server for both the user and registered user .

5. If the server is authenticated by the employee downloading the caller's checker app and entering the cell phone number and password, the caller's checker app will search for the presence of the employee's pre-registration and confirm that the employee's smartphone has been authenticated for the caller's checker payment transaction Ali sends (sends) characters.

6. From now on, employees' mobile phones will also have credit card payment rights.

The Calling Checker app payment method can be described as the following three methods.

1. The first is to make a payment by clicking on the button to enter the customer name, mobile phone number, credit card number, effective date, payment amount, installment choice, product name and payment.

2. The second is payment by URL, which is a method (function) for sending payment URL of smartphone for payment by the user himself. Enter the product name, payment amount, mobile phone number and name of the payer, .

When the user clicks the payment request button, the mobile phone goes to the character-phone sending window and the input contents are automatically displayed in the character creation field of the web page. At this time, if you want to add something, you can add the letter and press "Send".

The customer checks the payment request character, clicks the payment request URL, and directly enters the credit card information in the payment window.

When the customer enters the information directly and clicks Save, the payment action is performed according to a general online payment procedure.

3. The third function is a function of sending ARS payment request text message to the payer's mobile phone, which is performed by inputting payment name, customer information, mobile phone number, payment amount and clicking payment request.

When the user clicks the request for payment button, the user goes to the mobile phone text sending window, and the contents are automatically displayed in the character string of the corresponding web page, and if there is the contents to be added at this time,

When the customer confirms the payment request character and dials the ARS number to be paid, the customer directly enters the credit card information according to the voice guidance of the payment agency (PG company).

When the ARS is completed by the customer according to the ARS guide, the payment agency server transmits the payment information to the card company to process the payment.

By using the present invention, since it is possible to know who the caller is as an existing customer, it is possible to prevent prank calls, and the existing delivery place can be automatically grasped, so that the customer service can be effectively performed.

In addition, from the store's point of view, it is possible to easily input order contents through input devices such as a touch screen, a mouse, or a keyboard, thereby promptly receiving an order phone call, Work efficiency can be improved.

When there is a need to call an external consignment agent other than the one belonging to the store because the deliveryman is in the process of being delivered from outside or has a large volume of delivery, The Calling Person Delivery Service call function can automatically dispatch the delivery service according to the predetermined standard and distribute the delivery service, so that the delivery service can be quickly dispatched at a busy time.

In addition, the outsourced delivery agent is also convenient because the delivery amount of the store registered by the user is automatically transferred to his smartphone, so that the user can receive the delivery amount with the click once and handle the delivery service.

This makes it convenient for both a store requesting delivery or a delivery person receiving delivery, and it is possible to share delivery information, thereby providing a quick delivery service.

In addition, even if the wireless card terminal of the store is broken or insufficient, if a smartphone of a representative of the employee or a shop is registered in advance in the caller's checker app, the smartphone owned by the employee can receive credit card payment.

According to the method for receiving an order and delivering goods using the web force according to the present invention having the above-described configuration, even when a delivery person is not waiting in a store, an optimal delivery person among a plurality of delivery persons Allows you to handle fast delivery tasks.

In addition, the customer who has entered the order in the web force can re-confirm the order details, and can provide the customer with the additional information including the advertisement such as the mobile flyer.

1 is a view for explaining a configuration of an order processing system according to the prior art.
FIG. 2 is a diagram illustrating a configuration of a network system capable of performing an order reception and article delivery support method using a web force according to an embodiment of the present invention.
3 is a processing flowchart of a method for receiving an order using a web force and supporting a delivery of goods.
4 is a flow diagram illustrating a procedure in which a particular deliverymon is selected and the delivery is commissioned.
5 is a flowchart illustrating a procedure in which a delivery source is registered as a delivery carrier to a caller's server.
FIG. 6 is a flow chart illustrating a procedure in which a delivery person is registered as a store-specific delivery person.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Reference will now be made in detail to the preferred embodiments of the present invention, examples of which are illustrated in the accompanying drawings, wherein like reference numerals refer to the like elements throughout. It is to be understood that the terminology used herein is for the purpose of describing particular embodiments of the invention only and is not intended to be limiting.

FIG. 2 is a diagram illustrating a configuration of a network system capable of performing an order reception and article delivery support method using a web force according to an embodiment of the present invention. Referring to the drawings, a network system according to the present embodiment includes a customer smartphone 100, a store telephone 210, a POS terminal (also referred to as a "Web POS") 230, a caller's server 300, an advertiser terminal 400, and a delivery agent terminal 600.

A customer smartphone 100 is a smartphone operated by a customer, and is used when a user calls a specific store 200 to order a predetermined item, reserves an order, or requests delivery of an item. The customer smartphone 100 is configured to perform voice communication and data communication through a wired / wireless telephone communication network or a wired / wireless data communication network (e.g., Internet communication network).

In particular, the customer smartphone 100 may include a display unit capable of displaying images and a control unit such as a touch pad or a touch screen capable of inputting user operations. Thus, the customer can perform desired input by operating the operation unit while checking the image displayed on the display unit.

In the meantime, although the present embodiment describes that the customer uses the smartphone 100, it may include using a general cordless telephone which does not have a digital data communication function.

The customer smartphone 100, the web force 230, and the caller's server 300 may be connected to each other through a communication network. The communication network may include a telephone communication network and an Internet communication network.

The telephone network is a network for managing common voice calls. The smartphone 100 can make a voice call to a specific called party (for example, a store-side phone installed in a store) via a telephone communication network. The telephone network may support data communication using a frequency band for voice communication or another frequency band. Alternatively, the telephony network may be implemented as a data communication network.

The data communication network is a communication network that supports data communication between arbitrary devices by wire or wireless. Since the data communication network is a communication network for supporting high-speed digital data communication, it can be implemented and provided in a different manner from the telephone communication network. Of course, voice telephony using a data communication network is also possible.

In recent years, when a voice call is made using a smart phone, a voice call is provided using an LTE communication technology or the like. Since recent communication technologies including the voice communication do not distinguish between a telephone communication network and a data communication network, There is no need to distinguish between a telephone communication network and a data communication network.

The store telephone 210 is a telephone for voice communication arranged in the store 200 configured to sell or provide a predetermined article or service, and can receive a voice call from the customer. The call to the store phone 210 (which may be a voice call from the customer smartphone) may be received by the merchant located at the store side or automatically received by the web force 230.

When the seller directly receives the store telephone 210, the seller will manually enter the requested details into the Web Force 230 by talking with the customer. On the other hand, when the web force 230 automatically receives the voice call from the customer, the customer's request is automatically recognized by the automatic response function (ARS) or the voice recognition function and the order details are automatically input It is possible.

The CID device 220 is for acquiring the orderer information of the call to which the store telephone 210 is incoming. For this purpose, in the store 200, it is possible to request the provider (communication company) of the telephone communication network to include the orderer information in the signal for voice communication in advance, thereby obtaining the orderer information by analyzing the signal when the call is received .

The orderer information may include, for example, the telephone number or unique identification information of the customer smartphone 100, any information related to the customer. The orderer information may include the current location of the smartphone 100.

The CID device 220 may be connected to the web force 230 by wire / wireless, and may be configured to provide the acquired order information to the web force 230. Also, the CID device 220 may be mounted and operated within the web force.

The web-POS 230 refers to a POS system connected to a communication network (Internet communication network or web), and at least one web-POS 230 can be installed for each store 200 . The web force 230 may be connected to the telephone 210 and the CID device 220 in the store and may also be connected to the remote caller server 300 via the communication network.

The web force 230 can be manually operated by the seller who talks with the customer via the store telephone 210 to receive the order details requested by the customer. To this end, the web force 230 may include a display unit and a control unit such as a keyboard or a touch screen.

Also, the web force 230 can automatically generate the order history by receiving the customer's order request automatically by receiving the store telephone 210 and by using the automatic response system (ARS) or the voice recognition function.

On the other hand, the web force 230 includes a printing function, and can print order details from a customer on an order form or the like. In addition, a plurality of output devices connected to the web force 230 may be disposed in each zone of the store, and the web force 230 may be controlled to output the order details by specifying output devices arranged in a specific zone .

For example, when an order for food delivery is received from a customer, an order for cooking the ordered food may be displayed or printed on an output device installed in the cooking zone, and a purchase order indicating the place of delivery requested by the customer Or may be displayed or printed on an output device installed in the atmospheric zone of the device.

Meanwhile, the order details acquired by the web force 230 from the customer may be transmitted to the caller's server 300. At this time, the orderer information can also be transmitted simultaneously so that the customer who ordered can be identified.

For this communication, the web force 230 may be loaded with a caller software that supports communication with the caller's server 300. The caller's software monitors the operation of the web force 230 and, when the order details are manually entered or automatically obtained, can process the orderer information, order details, and other information immediately to the caller's server 300 have.

In addition, the caller software may support additional functionality required by the web force 230. For example, the web force 230 may support such an automatic response function when it does not have an automatic response function for an order phone. Also, it is possible to provide orders reception and processing by the web force, a sales count function, and the like.

The caller's server 300 can perform data communication with the web force 230 through the communication network and also can perform voice communication with the customer smartphone 100 (for example, communication via ARS) . ≪ / RTI > In this case, the communication can be via a communication company server (not shown).

The callin server 300 may be connected to a plurality of web forces arranged in a plurality of various stores at the same time. The caller's server 300 can analyze, classify, and store information provided from the plurality of Web FOSSes. Accordingly, the caller's server 300 can collectively manage information on customers accessing a plurality of stores, information on a dedicated delivery carrier registered in each store, sales information of each store, and the like.

In addition, the caller's server 300 is capable of communicating with one or more deliverer terminals 600. The caller's server 300 can transmit the delivery request information to the deliverer terminal 600 directly or via a communication company server (not shown) via SMS, MMS, or data communication. In addition, the acceptance of the delivery request can be received from the delivery source terminal 600.

That is, when the receipt of an order is obtained at a specific store, the delivery request information is transmitted to the delivery carrier terminals of the delivery carriers registered in the corresponding store, or the delivery request information is transmitted to each delivery carrier terminal registered to the caller server Or the delivery request information can be transmitted to the agency performing the consignment delivery service by integrally managing a plurality of deliverers.

The caller's server 300 performs the following operations. First, the customer who received the order is identified based on the orderer information transmitted from the web force 230, and the delivery place is confirmed.

The web force 230 can acquire the orderer information including the telephone number of the customer smartphone 100 using the CID device 220 and transmit the acquired orderer information to the caller's server 300. [ The caller's server 300 can identify a customer using the orderer information, in particular, the telephone number of the customer smartphone 100, and specify a delivery address indicating a specific customer's address or a point on the map . In order to specify a delivery place of the customer and the customer, the caller's server may have a customer DB 320.

The customer DB 320 is a database for storing various information related to customers who have requested a predetermined order to a member store registered as a member of the caller's server 300. Here, a customer name or ID, a telephone number, a delivery place, a past order history, a main order propensity may be stored, and other additional information related to the customer may be additionally stored.

For example, if the customer who orders is the first customer to place an order at the store where the web force is installed, the customer directly inputs the delivery place for receiving the goods using the smart phone, or the seller The customer's delivery location can be entered in a manner that directly manipulates the Web Force. Other information can be entered in the same way. If the customer reorders the store, the previously input information can be utilized unless the customer specifically changes the order.

In addition, the caller's server 300 may include a member store DB 310. The member store DB 310 is a database for storing various kinds of information about a store (or web force) that is registered as a member in the caller's server 300. Here, the store name, the location, the type of the goods or services to be sold, the registered customer information, the sales situation, the registered deliverer and each deliverer terminal information, and other additional information can be stored.

In particular, the callin server 300 operates as follows in connection with the delivery service. When the callin server 300 receives notification of receipt of a delivery order from the web force 230, the call request server 300 generates delivery request information using a delivery location and order details indicating items to be delivered. Then, the delivery request information is transmitted to one or a plurality of deliverer terminals registered in the store or registered with the caller's server to request delivery. Here, the delivery place may include the start point information indicating the store where the article to be delivered exists and the destination information having the customer to receive the article.

The caller's server 300 may further include a delivery person DB 340 including information such as the name or ID of the deliverer, the telephone number of the deliverer terminal, the wait position of the deliverer, the deliverable time and range,

Then, when the caller's server 300 receives the acceptance of the delivery request from the deliverer terminal of the specific deliveryman, it identifies the deliveryman's terminal and, together with the information indicating the identified deliveryman terminal or the deliveryman, notifies the delivery acceptance history To the web force 230. Accordingly, the web force 230 can confirm the delivery person or the delivery agent terminal who accepted the delivery and entrust the delivery to the article.

Meanwhile, the deliverymon confirms the delivery request information through the delivery carrier terminal 600 and accepts the delivery request when the delivery person can process the delivery request. The deliverer terminal 600 notifies the caller server 300 of the acceptance of the deliverer. The deliverer terminal 600 is, for example, a smartphone, and can interoperate with the caller's server 300 by installing a predetermined application on the smart phone.

Upon receipt of the acceptance of the delivery request from the specific deliverymen terminal 600, the caller's server 300 can inform the other deliveryman terminals in common that it is no longer necessary to enter the acceptance because the delivery request has been accepted.

On the other hand, the caller's server 300 can process the following additional functions. First, upon receiving the order details and the orderer information from the web force 230, the order information acquired by the web force 230 is transmitted to the customer's smartphone 100 through the telephone communication network in the form of SMS or MMS, You can return it in the form.

In this way, the customer can reassure themselves that their order has been received correctly.

The caller's server 300 further includes a leaflet DB 330 and can provide a predetermined mobile leaflet to a customer who ordered the product in the form of SMS or MMS or in the form of a web page.

The leaflet DB 330 is a database for storing a mobile leaflet provided by a predetermined advertiser. The mobile leaflet may include, for example, a link to an advertisement web page provided by an advertiser of a mobile leaflet, information of an advertiser's store, information indicating a menu that can be provided by a store, Location information of the store, a seat of a store or reservation function of a visiting time, and discount coupon information provided by a store.

The mobile leaflet may have a predefined option to send to the customer who is to be shipped, or to a customer with a certain ordering orientation.

Accordingly, when providing the mobile leaflet, the caller's server 300 can analyze the order propensity of a specific customer using the customer DB 320, and select and send a mobile leaflet that matches the analyzed customer's tendency.

For example, if a particular customer is chiefly ordering chickens and analyzing the main choice of spicy flavors, the callin server 300 may provide a mobile flyer associated with spicy flavors such as spicy chops, It would be possible to give priority to mobile leaflets related to chicken dishes such as dishes.

On the other hand, the mobile leaflet can be assigned various options for the destination to be shipped. That is, additional details such as, for example, which order details to return, which orders are to be made, and whether to provide for orders that have occurred from several hours to several hours may be specified.

In the network system of the present invention, which provides the function of providing the mobile leaflet to the customer, when the callin server receives the order details from the web force, it returns an SMS for confirming the order details to the smartphone of the customer who requested the order At the same time, customized mobile flyers can be provided to customers, maximizing the advertising effect desired by the advertiser. That is, instead of scattering the same advertisement (or mobile flyer) randomly to an unspecified number of people, it is possible to selectively provide a leaflet of a content that the customer is interested in to a specific customer who has requested an order to the store.

On the other hand, a mobile leaflet may include a mobile leaflet prepared at a store processing order details or a public interest high-content advertisement.

FIG. 3 is a schematic flowchart of a method for supporting an order reception and delivery using a web force by a network system as shown in FIG. 2. FIG. The flow chart of Fig. 3 can be understood in conjunction with the block diagram of Fig.

First, the customer places an order call to the store 200 requesting delivery of a desired article or service using his smartphone 100 (S11). At this time, the telephone 210 installed in the store 200 can receive the seller of the store, or the web force 230 can automatically answer the incoming call.

On the store side, when the telephone is received, the CID device 220 acquires the orderer information provided through the telephone network (S12), and this orderer information can be automatically provided to the WebForce 230. [ In addition, the order details can be automatically inputted to the web force 230 by the seller who received the telephone 210 or by using the automatic response (S13). The orderer information may further include additional information relating to the customer's identity or propensity, such as unique information such as a telephone number for identifying the customer's smartphone, delivery location (destination) information the customer desires to deliver the goods or service have. Meanwhile, the web force 230 transmits the orderer information and the order details to the caller's server 300 via the Internet communication network (S14).

Upon receiving the orderer information from the web force 230, the caller's server 300 identifies whether the customer is a new customer or a re-order customer (S15). The caller's server 300 stores the customer information (for example, the orderer's information) in the customer DB 320 every time an order is received and if the order is received, the customer DB 320 is inspected, You can verify that you are a reorder customer. If the customer is a new customer, the new customer is registered together with the delivery place of the goods in the customer DB 320, and if the customer is a reorder customer, the already registered orderer information can be used.

When the customer's delivery place is confirmed, the customer's order details and the delivery place can be reconfirmed to the customer by using SMS or MMS (S16).

Meanwhile, the caller's server 300 generates delivery request information including order details, delivery location, and information related to the location of the store (S17), and transmits the generated delivery request information to one or a plurality of delivery source terminals via SMS, MMS or data communication (S18).

When the delivery source terminal 600 receives the delivery request information from the caller's server 300 (S19), the delivery request may be accepted or rejected by the selection of the delivery source. When the acceptance of the delivery request is input (S20), the deliverer terminal 600 transmits the acceptance information indicating acceptance and the identification information enabling the caller's server 300 to identify itself to the caller's server 300 (S21) . The deliveryman may move to the store and prepare for delivery.

The caller's server 300 may transmit the acceptance information and the identification information of the delivery source terminal to the web force 230 side (S22). In addition, the caller's server 300 may notify the deliverer terminal other than the deliverer terminal that delivery has already been accepted.

In the web force 230, the acceptance information transmitted from the caller's server 300 and the identification information of the delivery source terminal are received (S23), and the delivery source or the delivery carrier terminal 600 arriving at the store for delivering the goods, As shown in FIG. If the authentication of the delivery person or the delivery person terminal 600 is successful, the goods can be delivered to the delivery person and the delivery can be entrusted (S24).

At the time point when the deliverer has completely delivered the goods to the customer and paid the goods at the time of delivering the goods to the deliverer, or when the customer has received a predetermined confirmation input from the customer who received the goods, You can close the order fulfillment and delivery support process as described.

Meanwhile, a method of entrusting delivery by selecting a desired delivery source directly from the web force 230 may be considered. In this case, one or a plurality of delivery persons registered in the caller's server 300 are displayed on the web force 230, and the seller automatically or manually specifies a specific delivery person in the web force 230 to request delivery It is possible. Alternatively, it is also possible that an exclusive delivery agent is registered in the web force 230, and the seller manually specifies the delivery destination by automatically designating a specific delivery person in the web force 230. Such an implementation method will be described later.

On the other hand, at the same time as or after the above-described step S13, the web force 230 can control an output device disposed at an arbitrary position in the store so that the order details can be output audiovisually. The audiovisual output may include, for example, broadcasting the order history with a speaker disposed in the kitchen where the food is cooked, or displaying the order details through the display unit, or printing and providing the order using the printer .

Meanwhile, in step S16, the caller's server 300 may provide a mobile leaflet along with an order confirmation to a customer's smartphone.

At this time, a mobile leaflet corresponding to the customer's tendency may be provided, so that the customer is likely to browse and select the advertisement included in the mobile leaflet with interest. As a result, advertisers can obtain excellent advertising effects through an inexpensive mobile flyer that is provided to a specific customer via a mobile device.

According to the present invention as described above, the following functions can be implemented.

1) Because CallinSoftware is installed on WebForce, you can support various functions on WebForce by using this caller software. For example, remote control from the caller's server through the caller's software is possible when the WebForce malfunction occurs. In addition, it can be enhanced and stronger store management function than the built-in store management function of WebForce.

2) It is possible to back up the information stored in web force to the callin server, so that the information can be safely stored. In general, various information such as order information and order details will be stored in the WebForce itself. However, since the store management information and customer information stored in the web force can be stored in the customer DB and store DB of the caller's server, secure storage of important information can be supported.

3) Since the caller's server can be connected through the Internet communication network, the authorized seller can freely browse various information stored in the call subscriber server in any area.

4) Even if the seller enters the order details into the WebForce, the delivery agent can be assigned by the caller's server, and the delivery can be performed, so that rapid delivery processing is possible.

5) It is possible to acquire information about the actual purchasable customers of various tendencies because the web forces of various places can share acquired information. In other words, it is possible to uniquely identify which goods are ordered by which customers in a particular store, and thus it is possible to accurately analyze the customer's tendencies.

6) Since the mobile flyer is provided with SMS or MMS for order confirmation, it can be prevented from being treated as spam.

9) The customer can complete the order with just a telephone call without installing additional software or app on his / her smartphone. Also, he / she can receive services such as receiving order confirmation from the caller's server Therefore, user convenience is high.

Meanwhile, each deliverer may be registered as a courier service provider individually in the caller's server 300, or may be registered as a dedicated deliverer in the respective web sites 230. It is also possible that each web force 230 or a specific deliveryman is designated by the seller and a delivery request is delivered.

4 is a flow diagram illustrating a procedure in which a particular deliverymon is selected and a delivery is commissioned. 3, when the web force 230 receives an order for requesting delivery from the customer, the web force 230 or the seller determines whether the delivery is to be processed in the store itself or the caller's server (step < RTI ID = 300 < / RTI >

If there is a dedicated delivery person in charge at the store, or if the seller or web force 230 is capable of commissioning delivery to the deliveree directly, the store will request the delivery service to the predetermined deliveree (S131).

If a dedicated delivery person is registered and managed in the store, the seller or web force 230 selects one (or more) of the registered full delivery agents (S132) and transmits the delivery request information to the selected dedicated delivery person And can request delivery (S133).

On the other hand, if there is no dedicated delivery person registered in the store or there is no available delivery person, the seller or the web force 230 may request delivery to the delivery agent (S134). The delivery agent can select a specific one suitable for the store of the Web Force 230 among the plurality of the consignment carriers registered in the delivery agency and support the delivery agent by moving the corresponding delivery agent to the store S135).

On the other hand, if there is no dedicated dispatcher to manage in the store, or if there is no available dispatcher, the web force 230 may request the callin server 300 to perform the delivery service (S136). The web force 230 transmits delivery request information to the caller's server 300.

When receiving the delivery request, the caller's server 300 can subcontract the delivery to the delivery agent (S134). The subcontracted agency may select a delivery agent suitable for the delivery request information (S135) and move the selected delivery agent to the store. At the same time, the delivery agent transmits the acceptance of the delivery service and the information related to the selected delivery carrier to the caller's server 300, and the caller's server 300 can deliver the received information to the web force 230.

On the other hand, the caller's server selects an arbitrary deliveryman from the registered deliveryman managing itself (S137), and instructs the selected deliveryman to transmit the delivery request information to perform the delivery service (S138). When the instructed deliverymon accepts the delivery request, the callin server 300 notifies the WebForge 230 that the delivery request has been accepted and the selected deliveryman goes to the store to deliver the item.

In the present invention, in order to select a deliverer and request delivery from the web force 230 or the caller's server 300, one or more deliverers must be registered in the web force 230 or the caller's server 300 will be. Hereinafter, a procedure in which one or more deliverers are registered in the web force 230 or the caller's server 300 will be described.

First, a procedure in which a deliveryman is registered as a consignee by the caller's server is described with reference to FIG.

The deliveryman can download the deliveryman application and install it in his / her terminal (i.e., the deliveryman terminal) (S201). The deliverer application enables communication with the caller's server 300 through the wired / wireless communication function provided by the deliverer terminal 600.

When the deliverymen run the deliverer registration menu provided in the deliverer application (S202), the deliverer terminal 600 and the caller's server 300 start communication with each other (S203), and the deliverer terminal 600 transmits information (E.g., a delivery person ID), information related to the deliveree terminal (e.g., a deliveree terminal telephone number), and other information (e.g., deliverable area, time, , And requests registration (S204). The caller's server 300 stores the transferred information in the deliveree DB 340 and registers it (S205).

When receiving the delivery request, the caller's server 300 registers in the deliveree DB 340 in consideration of the information indicating the store location, the delivery destination, the type of the delivery item, etc. included in the delivery request information, And send the delivery request information to the selected deliverymon to direct the delivery service to process the delivery service.

Alternatively, the caller's server 300 may simultaneously transmit the delivery request information to all the deliverers stored in the deliverer DB 340, and authorize the specific deliverer who has accepted the delivery to process the delivery service.

Next, we describe a procedure in which a deliveryman is registered as a dedicated deliverer in a particular store and is directly managed by the store (or WebForce). This is illustrated in FIG.

First, the seller directly manipulates the web force 230 to input information related to the delivery carrier that he knows (S211). The input information may be, for example, the telephone number of the deliveree terminal. On the other hand, the web force 230 may receive the information related to the deliverer from the caller's server 300, or may collect information related to the deliverer automatically from the Internet or the like.

Meanwhile, when information related to the delivery person is inputted, the web force 230 may transmit the input information to the caller's server 300 and share the information (S212).

When the information related to the delivery person is inputted, the web force 230 may send a message asking whether to accept registration as a dedicated delivery person to the store phone number (S213). The message transmission may be performed by transmitting the SMS or the MMS to the delivery source terminal 600.

The deliveryman reviews the inquiry message received at his or her deliverymen terminal 600, judges whether or not to be registered as a dedicated delivery person for the store, and notifies the acceptance.

When the acceptance is received, the web force 230 registers the corresponding delivery source as a dedicated delivery person and stores information related to the delivery person in its own database (S215).

On the other hand, in step S213, the web force 230 may inquire the caller's server 300 to send the message to the delivery carrier, instead of directly sending a message asking for acceptance.

The embodiments of the present invention described above are merely illustrative of the technical idea of the present invention, and the scope of protection of the present invention should be interpreted according to the claims. It will be apparent to those skilled in the art that various modifications and variations can be made in the present invention without departing from the essential characteristics thereof, It is to be understood that the invention is not limited thereto.

Claims (8)

A web-POS installed in a store and operable by a seller and connected to a telephone communication network and a data communication network; a call-origin server connected to the web-phone through a data communication network; CLAIMS What is claimed is: 1. A method for receiving a customer's order, including a terminal, to assist delivery of the ordered product to the customer,
The web force is configured to: 1) confirm the orderer information of the smartphone when receiving an order request call from the customer's smartphone through the telephone communication network, 2) acquire the order details based on the contents of the order request call, and 3) Transmitting the orderer information and the order details to the caller's server;
The caller server identifies the customer based on the orderer information, 5) generates delivery request information including information for delivering the ordered goods to the identified customer, and 6) To a predetermined deliverymen terminal to request delivery;
7) accepting the request after receiving the delivery request information, and transmitting a delivery acceptance record including the acceptance and the deliverer terminal identification information to the caller's server;
The caller server 8) transmitting the delivery acceptance history to the web force;
9) confirming delivery of the ordered item by the deliverymen of the deliverymen terminal. ≪ Desc / Clms Page number 21 > The method according to claim 1,
The caller's server transmits the delivery request information to a predetermined delivery source terminal to request delivery,
The merchant operating the web force selects a specific deliveryman among the plurality of deliverymen registered in the web-force or the caller's server,
Further comprising transmitting the delivery request information to the caller by transmitting the telephone number of the selected delivery carrier to the caller server so that the WebForge transmits the delivery request information. The method according to claim 1,
Further comprising: at least one deliveree registering his or her delivery carrier terminal with the caller's server,
An application for supporting connection with the caller's server is installed in the deliverer terminal,
Further comprising: transmitting, by the application, the personal identification information input by the deliverer, the telephone number of the deliveree terminal, and the deliverable area to the caller's server so as to be registered. The method of claim 3,
Said web force requesting said caller server for information about at least one deliveree,
Selecting at least one deliveree and sending a message asking whether to be registered as a dedicated deliverer at the phone number of the deliveree terminal of the selected deliverer,
And upon receipt of the acceptance of the inquiry from the deliverymen terminal, the web force registers a store dedicated delivery person. The method according to claim 1,
Further comprising the merchant registering the deliveree terminal of the at least one deliveree to the web force,
The seller inputs a telephone number of an arbitrary delivery source terminal into the web force,
Transmitting, by the web force, the entered telephone number of the delivery carrier terminal to the caller's server;
The caller server sends a message asking whether or not to accept the delivery member registration inquiring whether or not to be registered as a dedicated delivery person to the store of the Web Force as the telephone number of the deliveree terminal and upon acceptance of the inquiry, Notification,
Wherein the WebForge includes registering a store-specific delivery person. The method according to claim 1,
Wherein the caller server further comprises preparing a predetermined mobile leaflet to be provided to the customer and sending the obtained order history and the prepared mobile leaflet to the smartphone of the customer through the telephone communication network , How to use Web Force to place orders, and how to support delivery of goods. The method according to claim 6,
Wherein when the customer is a reordering customer, the mobile terminal identifies the order propensity of the customer using the past order history, and selects and provides a mobile flyer related to the order propensity. How to Apply. The method according to claim 6,
The mobile leaflet may include a link to an advertisement web page provided by an advertiser of the mobile leaflet, store information of the advertiser, offer menu information of the store, order function of the offer menu, location information of the store, Or a visit time reservation function, and discount coupon information of the store, wherein the order acceptance and the article delivery support method using the web force are included.

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