KR102158797B1 - Order management method and system - Google Patents

Abstract

Affiliated stores provide an order management system and method that can conveniently perform menu registration and order processing with a POS terminal. When menu information is registered at the affiliated store POS terminal and transmitted to the order management server, the order management server stores the received menu information in association with the affiliated store. The order management server transmits the menu screen of the affiliated store created by using the menu information stored in connection with the affiliated store to the smartphone of the customer who has accessed for an order to the affiliated store, receives the order from the customer's smartphone, and performs payment. . The order management server transmits information on the payment completed order to the affiliated store POS terminal, and the POS terminal transmits progress information on the order to the order management server. According to the present invention, the affiliate store does not need to separately register menu information on the web page for online ordering when changing the menu.

Description

Order management method and system

The present invention relates to an order management method and system that enables convenient menu management and order management by interlocking with a point-of-sale (POS) terminal of an affiliate store, and in more detail, a customer places an order using a smartphone. And the affiliated store relates to an order management system and method that can easily perform menu registration and order processing with a POS terminal.

A number of systems and methods have been proposed to conveniently place an order using a device such as a smartphone. For example, in Korean Patent Publication No. 10-2017-0101696, when a customer brings a smartphone to an NFC tag installed on a table in a store, the smartphone connects to the store web page provided by the central server to place an order. An order processing system is disclosed that allows orders generated through a web page to be shared with a store's POS system. In addition, in Korean Patent No. 10-1869486, when an order is placed with an application installed on a customer's smartphone, the order details are transmitted to the restaurant smartphone, and the order details received from the restaurant smartphone are delivered to the kitchen terminal, and An order payment system for providing food cooking steps to a customer's smartphone is disclosed.

However, since these ordering systems are applied when a customer places an order at a store, it is difficult to apply when ordering in advance or placing an order for delivery while going to the store.

On the other hand, Korean Patent Publication No. 10-2018-0015200 is intermediary so that customers can place orders from outside using a dedicated application installed on a smartphone, but the customer must install a dedicated application in advance, and the affiliated store uses a smartphone. In order to receive the used order, there is an inconvenience of having to separately register menu information in the order server.

In addition, whenever a menu item is added or changed, the contents displayed on the mobile web for ordering with a smartphone must be manually modified. Not only is it cumbersome, but also the time when the menu item is changed and the time when the changed contents are reflected on the mobile web are different. There is also a fear that the latest menu items may not be displayed when ordering using a phone.

An object of an embodiment of the present invention is an order management method in which a customer can easily place an order, and an affiliate store does not need to separately register content displayed on a mobile web for ordering with a smartphone even when a menu item is changed, and It aims to provide a system.

An order management method according to an embodiment of the present invention includes a menu information registration step of registering menu information at an affiliated store POS terminal; A menu information conversion step of converting the registered menu information into a predetermined standard by the affiliated store POS terminal; Menu information transmission step of the affiliated store POS terminal transmitting the converted menu information to the order management server; A menu information storage step of storing the menu information received by the order management server in association with a corresponding affiliate store; A menu information display step of the order management server transmitting the menu screen of the affiliated store created using the stored menu information in connection with the affiliated store to the customer's smartphone; An ordering step in which the order management server receives an order from the customer's smartphone and performs payment; The order management server includes an order information delivery step of transmitting information on the order for which payment has been completed to the affiliated store POS terminal.

The menu information registration step may include a step of displaying a screen through which the POS terminal can register menu information, and a step of receiving and storing the menu information by the POS terminal from the manager of the affiliated store. In the menu information registration step, the web POS server receives menu information from the affiliate store manager, the web POS server transmits the input menu information to the POS terminal, and the POS terminal transmits the menu information received from the web POS server. It may include the step of storing. In the menu information display step, the ARS server receiving a call from the customer's smartphone to the affiliated store's phone number provides information to the customer's smartphone that allows access to a web page where an order can be ordered for the affiliated store, and the affiliated store can be ordered. It may include the step of transmitting a menu screen of the affiliate store created by using the stored menu information in connection with the requested affiliate store by the order management server to the customer's smartphone connected to the web page.

In the order management method according to an embodiment of the present invention, when progress information for an order is input, the affiliated store POS terminal transmits the input progress information to the order management server, and the order management server proceeds to the customer's smartphone ordered. It may further include the step of transmitting the information.

An order management system according to an embodiment of the present invention includes a POS terminal installed in an affiliated store and an order management server. When the menu information is updated, the POS terminal transmits it to the order management server, and the order management server converts the updated menu information into a format suitable for display on the mobile web, and provides it to the smartphone of the customer who accessed for order.

In one embodiment, the order management system may further include a web POS server. When the web POS server receives menu information from the affiliate store manager and transmits it to the POS terminal, the POS terminal updates and stores the menu information received from the web POS server.

In one embodiment, the order management system may further include an ARS server. The phone number of each affiliated store is forwarded to the ARS server, and the ARS server that received a call from the customer's smartphone to the affiliated store's phone number provides information to the customer's smartphone to access the web page where you can order the affiliated store. do. The order management server connects to the requested affiliate store and transmits the created affiliated store's menu screen using the stored menu information to the customer's smartphone connected to the affiliated store through a web page where they can order.

In one embodiment, the POS terminal may provide a means for inputting progress information for an order. When progress information for an order is input, the affiliated store POS terminal transmits the input progress information to the order management server, and the order management server transmits the progress information to the smartphone of the customer who placed the order.

According to an embodiment of the present invention, when a member store needs to change menu information according to circumstances such as a new registration, deletion, price change, etc. of a menu, when menu information is registered in the POS terminal of the business, a web for customer's order Since the changed menu information is automatically reflected on the page, there is no need to separately register the menu information on the web page for online ordering when the menu is changed. In addition, affiliated stores do not need to separately operate a mobile web page for information on store information and order payment.

From the customer's point of view, the information checked by accessing online is synchronized with the information registered in the POS terminal of the business, so you can always check the latest information and order. In addition, it is convenient to place an order while checking the latest menu information even when placing an order by calling the business phone number.

1 is a functional block diagram of an order management system according to an embodiment of the present invention.
2 is a flowchart showing an operation flow of an order management method according to an embodiment of the present invention.
3 is a flowchart illustrating an operation flow when a customer places an order by dialing an affiliate store phone number in an embodiment of the present invention.
4 is a flowchart showing an operation flow when menu information is registered using a POS terminal in an affiliated store in an embodiment of the present invention.
5 is a flowchart showing an operation flow when an affiliate store accesses a web POS using a PC and registers menu information in an embodiment of the present invention.
6A and 6B show an example of a screen for managing menu information by accessing a web POS at an affiliate store.
7 is an example of an order screen displayed on a customer's smartphone and is an example of a screen for a pickup option.
8 is an example of an order screen displayed on a customer's smartphone and is an example of a delivery option.
9 is an example of a screen when a customer selects a menu item.
10 is an example of a screen when all items to be ordered are selected and payment is made.
11 is an example of a message indicating that product preparation is complete to a customer who has placed an order with a store receipt option.
12A to 12C are screen examples when a POS terminal requests a delivery agency.

DETAILED DESCRIPTION OF THE INVENTION The detailed description of the present invention to be described below refers to the accompanying drawings, which illustrate specific embodiments in which the present invention may be practiced. These embodiments are described in detail sufficient to enable a person skilled in the art to practice the present invention. It is to be understood that the various embodiments of the present invention are different from each other but need not be mutually exclusive. For example, specific procedures, configurations, and characteristics described herein may be implemented in other embodiments without departing from the spirit and scope of the present invention in relation to one embodiment. In addition, it is to be understood that the location or arrangement of individual components within each disclosed embodiment may be changed without departing from the spirit and scope of the present invention. Accordingly, the detailed description to be described below is not intended to be taken in a limiting sense, and the scope of the present invention, if properly described, is limited only by the appended claims, along with all scopes equivalent to those claimed by the claims. Like reference numerals in the drawings refer to the same or similar functions over several aspects.

Hereinafter, some embodiments of the present invention will be described in detail with reference to the drawings.

1 is a functional block diagram of an order management system according to an embodiment of the present invention.

The order management system of the embodiment of FIG. 1 includes an order management server 100 connected to the Internet N2, an ARS server 200 connected to a telephone network N1, and a data communication network installed at an affiliated store. It is equipped with a POS terminal 300. The POS terminal 300 exchanges data with the order management server 100 through a virtual private network (N3) or the Internet. The order management server 100 and the ARS server 200 may be connected through a dedicated line or a dedicated network, or may be connected through the Internet.

When a customer makes a call to the affiliated store's phone number using the smartphone 400, the ARS server 200 receives the phone call and transmits a voice guidance message. When the customer selects the access function through the web, the ARS server 200 transmits a link to the web page for an order for the affiliated store to the customer's smartphone. Customers click this link to access the affiliated store's order page to proceed with ordering and payment. Alternatively, when a customer who has a dedicated application installed on a smartphone selects'visible ARS', the ARS server 200 transmits information to be displayed on the smartphone screen along with a voice guidance, and the customer receives the voice guidance and displays it on the screen. Order and pay while viewing the displayed information. Alternatively, when the customer selects to make a call to an affiliated store, the ARS server 200 performs call transfer to the affiliated store. Alternatively, it is possible to have an option to proceed with the order according to the ARS voice guidance.

The order management server 100 provides an order web page for each affiliate store or a web page for'visible ARS'. The order management server 100 includes information on a menu including food name, food photo, and unit price from the affiliated store's POS terminal 300 or the affiliated store's web POS server (not shown) (hereinafter referred to as'menu information') It receives and stores it, processes it into a format that can be displayed on a mobile web page, and sends it to the customer's smartphone. Alternatively, the menu information received from the affiliated store's POS terminal 300 or the affiliated store's web POS server is processed and stored in a form that can be displayed on a mobile web page, and is configured to provide it immediately when there is a connection from a customer. It is possible. The order management server 100 also processes payment for an order. Payment can be performed using various existing payment methods such as credit card payment, various simple payments such as Kakao Pay, The Pay, and cash transfer payment.

The POS terminal 300 installed in the affiliated store store is a terminal device configured to input product order and payment information each time and transmit it to a central computer via a communication line. In the case of a restaurant or cafe, the POS terminal 300 Since the menu items to be sold are registered, the total amount is automatically calculated when a menu item is selected and the order quantity is entered when receiving an order, so that payment such as cash or credit card payment can be performed. . In addition, there is a case where the order item input to the POS terminal 300 is automatically transmitted to the terminal device installed in the kitchen, so that it is not necessary to separately notify the order details to the kitchen.

In the present invention, a configuration for transmitting a menu item to the order management server 100 to the POS terminal 300 is added. To this end, when an event such as change, addition, or deletion of menu items occurs in the POS terminal 300, the POS terminal 300 converts the changed menu information into a form for transmission to the order management server 100, and the order management server Send to (100). Alternatively, according to an embodiment, a configuration capable of converting menu items into a mobile web format may be additionally provided in the POS terminal 300. In addition, depending on the embodiment, it is possible to configure the POS terminal 300 to periodically transmit menu information to the order management server 100.

In addition, according to an embodiment, it may be configured to perform menu registration using a web POS server (not shown). In this case, it may be configured to synchronize menu information periodically or whenever menu information is changed between the web POS server and the POS terminal 300. In addition, even when the menu information is changed through the web POS server, the POS terminal 300 transmits the changed menu information to the order management server 100. Depending on the embodiment, it is also possible to configure the web POS server to perform transmission of the menu information to the order management server 100 instead of the POS terminal 300.

In addition, according to an embodiment, when menu information is registered on a web page operated by the order management server 100, the order management server 100 transmits the registered menu information to the POS terminal 300, It is also possible to configure the menu information to be updated.

Next, an operation of the order management method according to an embodiment of the present invention will be described with reference to FIG. 2. FIG. 2 shows a case in which a customer places an order by calling the affiliate store's phone number with a smartphone.

In the present embodiment, the telephone number of each affiliated store is registered with the ARS server 200 for call forwarding, and the ARS server 200 is set to answer the call when a customer makes a call to the corresponding telephone number. That is, when the customer makes a call to the affiliated store's telephone number (step S201), the ARS server 200 receives the call and transmits a voice guidance message (step S203). An example of the operation at this time is shown in FIG. 3. 3 is a flowchart illustrating an operation flow when a customer places an order by dialing an affiliate store phone number in an embodiment of the present invention.

When the ARS server 200 receives a call, for example, "OOO to compete with taste, Gangnam branch. Please press 1 for'visible ARS', 2 for an order through voice ARS, 0 for store connection." The same voice message is transmitted (step S310).

When the customer presses 1 to select the option to place a menu order while viewing the screen ('Yes' in step S320), the ARS server 200 checks whether the required application is installed on the customer's smartphone, and the required application is If it is not installed, a text message is transmitted to the customer's smartphone with a link to a web page on which the application can be installed (S330). This link contains the affiliated store's ID information (for example, the affiliated store's phone number) that the customer called, so when the customer connects with this link and the application is installed, the menu information of the affiliated store is immediately displayed. It is desirable. In addition, this link can be configured to identify whether a new customer or an application has been installed by including customer ID information to identify customers such as the customer's phone number. Depending on the embodiment, it may be configured to transmit a link for accessing the mobile web page using a web browser without installing a separate application.

When the customer dials 0 and selects the option of placing an order by calling the store (YES in step S340), the ARS server 200 returns the phone number to the affiliate store's phone number (step S350). When the customer presses 2 and selects the option of placing an order through the voice ARS (No in step S340), the ARS server 200 receives the order through the voice ARS (step S360).

Returning to FIG. 2 again, when a customer who makes a call to a smartphone with a dedicated application installed selects the option to place an order while viewing the screen (step S205), when the required application is not installed on the customer's smartphone 400 To transmit a text message to the customer's smartphone link information that can install the application (S207). Alternatively, in the embodiment configured to access using a web browser without using a dedicated application, a link for accessing a mobile web page where an order can be placed for the affiliated store is transmitted.

When the customer clicks the link sent by SMS and the link is executed (step S209), a dedicated application is executed or a web browser is executed to access a mobile web page for placing an order for the affiliated store according to the embodiment. Since the link information includes customer ID information, such as a customer's phone number, and affiliate store ID information, such as a phone number of an affiliate store, such ID information may be transmitted to the order management server 100.

The order management server 100 transmits the menu screen generated by using the menu information stored in association with the received affiliate store ID to the customer's smartphone 400 (step S211). Examples of the menu screen at this time are shown in FIGS. 7 and 8. 7 is an example of a screen when picking up food ordered by a customer, and FIG. 8 is an example of a screen when delivering. The customer orders and pays for food through the same procedure as the screen example shown in FIGS. 7 to 10 (step S213). For example, on the screen of FIG. 7 or 8, when the customer presses the'order' button of the food to be ordered, the screen as shown in FIG. 9 is displayed, and the order quantity can be designated on this screen. In addition, the customer presses the'+ Add Order' button on the screen of FIG. 9 to add more food to order or press the'next step' button to enter the payment step. In the screen of FIG. 10, the total amount for the item selected by the customer is displayed, and the customer selects a desired payment method and then proceeds with payment.

When payment is made, the order management server 100 transmits the order details to the POS terminal 300 of the affiliated store (step S215). In addition to the ordered food and quantity, the order details may include whether to be picked up or delivered, in the case of delivery, the address to be delivered, in the case of pickup, the scheduled pickup time, the orderer's phone number, and whether to pay. Additionally, it is possible to configure the order details to be notified to the affiliated store manager through a messenger such as KakaoTalk. Upon receiving the order details, the POS terminal 300 stores the order details and notifies the terminal device installed in the kitchen. In the case of an order with a designated pick-up time, the scheduled pick-up time is also notified to the terminal device of the kitchen so that cooking can be prepared according to the pick-up time. In addition, the POS terminal 300 transmits to the order management server 100 that it has received the order details (step S217), and the order management server 100 notifies the customer's smartphone 400 (step S219) . Subsequent notification to the customer may be performed in various ways, such as a messenger such as KakaoTalk, a text message, and a notification through a dedicated application. Depending on the embodiment, it is also possible to configure the POS terminal 300 to directly notify the customer.

The affiliated store may notify the customer of the progress by inputting the progress of the corresponding order to the POS terminal 300. For example, when food delivery departs or when pickup preparation is completed, this input into the POS terminal 300 (step S221), the POS terminal 300 transmits it to the order management server 100 (step S223) , The order management server 100 notifies this to the customer's smartphone 400 (step S225). 11 shows an example of a message indicating that product preparation is complete.

In addition, in the case of a delivery order, it is also possible to configure the POS terminal 300 to select a delivery agency to request delivery. In one embodiment, upon receiving a delivery order from the order management server 100, the POS terminal 300 transmits information about the delivery order (orderer, recipient, delivery destination, etc.) to a pre-selected delivery agency, so that the delivery food is prepared. When it becomes available, the delivery agency can come to the affiliated store to pick up the food.

12A shows an example of a user interface for making a delivery request in a POS terminal. The affiliated store manager selects an order item to be delivered (①) on the screen showing the order details (②) as shown in FIG. 12A and clicks the'delivery request' button (③).

Then, as shown in the screen of FIG. 12B, a screen for performing an operation related to delivery is displayed on the POS terminal. The screen of FIG. 12B is a window showing the order details of the order item selected in FIG. 12A (1), a window showing information on the orderer such as address to be delivered and contact information (②), delivery agency, delivery payment option, pickup request time It is equipped with a window (③) that shows the details of delivery. The information displayed in the order details window (①) and the orderer information window (②) is information extracted from the order details information received from the order management server 100 in step S215. Delivery details are appropriately selected and entered by the merchant manager according to the situation. When the affiliated store manager inputs detailed delivery information and then clicks the'delivery request' button (④), this information is transmitted to the delivery agency through the order management server 100. Or, depending on the embodiment, it is also possible to configure this information to be transferred directly from the affiliated store POS terminal to the delivery agency.

Next, a method of managing a menu at an affiliated store will be described with reference to FIGS. 4 and 5. 4 is a flowchart showing an operation flow when menu information is registered using a POS terminal in an affiliated store in an embodiment of the present invention, and FIG. 5 is a web POS using a PC in an affiliated store in an embodiment of the present invention. This is a flow chart showing the operation flow when accessing and registering menu information.

First, an operation in the case of registering menu information using the POS terminal 300 will be described with reference to FIG. 4. When the administrator of the affiliated store wants to update menu information such as registering a new menu item, deleting an existing menu item, or changing a price of a basic menu item, the administrator selects a menu registration function. Then, the POS terminal 300 displays a screen in which menu information can be registered. The administrator of the affiliated store inputs menu information on this screen (step S410). Menu information may include menu name, photo, price, category (eg, meals, dishes, alcohol, etc.), description, and minimum order quantity. The POS terminal 300 stores the changed menu information in the POS terminal 300 and converts it into a form for transmission to the order management server 100 (step S420). The POS terminal 300 transmits the converted menu information to the order management server 100 (step S430). The form for transmission to the order management server 100 may be, for example, a conversion to a predefined form, and may be a form for display on a mobile web according to an embodiment. 4 shows a case of transmitting menu information to the order management server 100 when there is a menu change, but depending on the embodiment, the POS terminal 300 periodically or the order management server 100 It is also possible to configure to be transmitted to the order management server 100 according to the request of.

Menu registration may be configured to be performed by accessing the web POS server or accessing the order management server 100. An example of the operation at this time is shown in FIG. 5. In the following description, a case in which a web POS server manages a web page for menu management of a POS terminal is described as an example, but the order management server 100 may be configured to perform the same operation instead of the web POS server. When the administrator of the affiliated store logs in to the web POS server using a PC, as shown in FIG. 6A, the product name, sales unit price, image, etc. of a new product can be registered on the screen for product information registration. 6B is an example of a screen when a plurality of products are registered, and an administrator can change or delete information by selecting a product already registered in the left pane. In addition, for each product, a category to which the product belongs ('Hot Menu','Chicken','Side Menu', and'Beverage' in the example of FIG. 7) may be designated.

When the menu information is changed or newly registered through such a procedure (step S510), the web POS server converts the menu information into a format usable in the POS terminal 300 and transmits it to the affiliate store POS terminal 300 (step S520. ).

On the other hand, it is also possible to designate a start date and an end date to use the changed menu. That is, if the menu information is updated in advance before the date when the new menu is applied and the start date is designated as the date when the new menu is applied, the web POS server transmits the new menu information to the POS terminal 300 on the specified date, and the new menu is It can be applied to the POS terminal 300 on a specified date.

Upon receiving the updated menu information, the POS terminal 300 converts it into a format used by the POS terminal and stores it (step S540). The POS terminal 300 also converts and transmits the updated menu information to a format for transmission to the order management server 100 (step S550). Depending on the embodiment, the format used in the POS terminal and the format for transmission to the order management server 100 may be configured to be the same. The order management server 100 stores the received menu information (step S560). Depending on the embodiment, it is converted and stored in a format suitable for display on the mobile web. Alternatively, depending on the embodiment, menu information may be stored in a predetermined database format, and when a customer connects, the information stored in this database may be converted into a format suitable for display on the mobile web and transmitted to the customer's smartphone. Do.

In the above description, information synchronization when updating menu information has been described, but in addition to menu information, information such as store business days and hours, store address, break time, store phone number, etc. , Synchronized between order management servers.

In addition, in the above description, a case in which a customer places an order by dialing the phone number of a member store has been exemplarily described, but in the present invention, the customer places an order by directly accessing a web page for ordering using a smartphone or PC It can also be applied in case.

Features, structures, effects, and the like described in the embodiments above are included in one embodiment of the present invention, and are not necessarily limited to one embodiment. Furthermore, the features, structures, effects, and the like illustrated in each embodiment may be combined or modified for other embodiments by a person having ordinary knowledge in the field to which the embodiments belong. Accordingly, contents related to such combinations and modifications should be interpreted as being included in the scope of the present invention.

In addition, although the embodiments have been described above, these are only examples and do not limit the present invention, and those of ordinary skill in the field to which the present invention belongs are illustrated above within the scope not departing from the essential characteristics of the present embodiment. It will be seen that various modifications and applications that are not available are possible. For example, each component specifically shown in the embodiment can be modified and implemented. And differences related to these modifications and applications should be construed as being included in the scope of the present invention defined in the appended claims.

100 order management server,
200 ARS servers,
300 POS terminal,
400 smartphones.

Claims (9)

Registering menu information in a web POS server;
An affiliated store POS terminal installed in an affiliated store store, inputting product order and payment information, and registered menu information, receiving the menu information from a web POS server and storing the update;
A menu information storage step of storing the menu information in association with the affiliated store when the affiliated store POS terminal transmits the menu information to the order management server;
A menu information display step of transmitting the menu screen of the affiliated store generated by using the menu information stored in connection with the affiliated store by the order management server to the customer smartphone;
An ordering step in which the order management server receives an order from the customer's smartphone and performs payment;
Order information delivery step in which the order management server transmits information on the order for which payment has been completed (hereinafter referred to as'order details') to the affiliated store's POS terminal
And,
When new menu information is registered in the web POS server, the start date for which the new menu will be used is designated, and the web POS server transmits the new menu information to the POS terminal on the start date so that the new menu is applied to the POS terminal on the specified date. ,
The order details include the food ordered, whether it is pickup or delivery, the address to be delivered in the case of delivery, and the scheduled pickup time in the case of pickup,
In the case of delivery, the affiliated store POS terminal transmits information about the delivery order to the delivery agency,
The POS terminal receiving the order details from the order management server stores it and informs the terminal device installed in the kitchen at the same time, but in the case of an order with a designated pickup time, the order management method also notifies the scheduled pickup time.
delete delete The method of claim 1, wherein the displaying of the menu information comprises:
ARS server receiving a call from the customer's smartphone to the affiliated store's phone number, providing information to the customer's smartphone to access a webpage where an order can be made for the affiliated store;
An order management method comprising the step of transmitting the menu screen of the affiliate store created by using the stored menu information in connection with the requested affiliate store by the order management server to a customer's smartphone connected to a web page that can order an affiliate store. The method of claim 1,
When the progress information for the order is input, the affiliated store POS terminal transmits the input progress information to the order management server;
Step of the order management server to transmit the progress information to the smartphone of the customer who ordered
Order management method further comprising. A POS terminal installed in the affiliated store, where product order and payment information is entered, and menu information is registered,
A web POS server storing menu information,
Equipped with an order management server,
When the web POS server receives menu information from the affiliate store manager and transmits it to the POS terminal, the POS terminal updates and stores the menu information received from the web POS server,
When the menu information is updated, the POS terminal transmits it to the order management server,
The order management server converts the updated menu information into a format suitable for display on the mobile web and provides it to the smartphone of the customer who accessed for the order.
When new menu information is registered in the web POS server, the start date for which the new menu will be used is designated, and the web POS server transmits the new menu information to the POS terminal on the start date so that the new menu is applied to the POS terminal on the specified date. ,
The order management server transmits the order details received through the customer's smartphone to the affiliated store POS terminal,
The order details include the food ordered, whether it is pickup or delivery, the address to be delivered in the case of delivery, and the scheduled pickup time in the case of pickup,
In the case of delivery, the affiliated store POS terminal transmits information about the delivery order to the delivery agency,
The POS terminal receiving the order details from the order management server stores it and informs the terminal device installed in the kitchen at the same time, but in the case of an order with a specified pickup time, the order management system also notifies the scheduled pickup time.
delete The method of claim 6, wherein the system further comprises an ARS server,
Each affiliated store's phone number is forwarded to the ARS server,
The ARS server, which receives a call from the customer's smartphone to the affiliated store's phone number, provides information to the customer's smartphone that allows access to a webpage where an order can be placed for the affiliated store,
An order management system that transmits the menu screen of the affiliated store created by using the stored menu information in connection with the requested affiliated store by the order management server to the customer's smartphone connected to the web page where the affiliated store can order.

delete

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