KR102588797B1 - Unmanned order service apparatus using table remote ordering and payment linkage - Google Patents

Abstract

It allows unmanned ordering and payment by linking customer terminals and table devices, prevents unattended eating in advance through prepayment when ordering, and allows business owners to conveniently operate and manage the business, even when present with other people or companions. This relates to an unmanned ordering service device using table remote ordering and payment linkage that allows Dutch pay to be freely performed. It connects to the table device by photographing or tagging order key information installed on the table, selects menu information installed on the table device, and then Customer access is recognized through the customer terminal that transmits payment information and order key information, and when payment information is received, it is compared with the payment cost of the selected menu information and if it matches, the payment information is transmitted to the store management server to prevent unauthorized use of the information. When processing is requested and payment approval information is received, the table device automatically generates order information and transmits it to the order receiving terminal and serving means. When order information is received, the received order information is displayed on the screen or through a connected printer. Implement an unmanned ordering service device using table remote ordering and payment linkage, including an order reception terminal that prints out on paper.

Description

Unmanned order service apparatus using table remote ordering and payment linkage}

The present invention relates to an unmanned ordering service device using table remote ordering and payment linkage based on AI and big data. In particular, it connects a customer terminal and a table device to enable unmanned ordering and payment, and conducts unmanned ordering and payment through prepayment when ordering. It prevents in advance, allows business owners to conveniently operate and manage their workplace, and uses table remote ordering and payment linkage based on AI and big data to allow Dutch pay to be freely made even when present with others or companions. It is about an unmanned order service device.

Generally, in convenience stores, wholesale/retail stores, food service establishments (catering businesses), department stores, discount stores, etc., customers choose products on the go, or look at the menu, select the desired product, order it, and pay for the ordered product at the checkout counter. .

In particular, in the restaurant business, after taking a seat at a table in the store, you face the staff, order products using the menu, and pay at the same time or pay at the checkout counter.

However, this ordering method has the problem that the ordering process is inconvenient in crowded stores because the customer has to face the store staff directly, or the customer must order after taking a table seat or take a table seat after ordering.

In particular, from the perspective of employees working in the restaurant industry, they have to go to each customer's table to take orders, so at certain times when the number of orders is high, the workload of employees increases and orders are missed, which can lead to complaints from customers.

To achieve this, business owners must hire many employees for smooth customer management, which not only increases employment costs, but also requires high initial installation and purchase costs for tablets and credit card payment machine linkage devices, which are existing ordering systems, as well as ongoing maintenance. This is difficult, and as a result, it causes a decrease in the profits of the business, which is the biggest cause of loss and closure of the business.

Therefore, there is a need for a system that allows business owners to efficiently operate a restaurant while optimizing customer management and without the annual increase in hiring costs due to hiring employees, existing table order equipment, maintenance costs, and initial installation costs.

Meanwhile, a number of <patent documents> have been proposed for ordering and operation in the restaurant industry as follows.

<Patent Document 1> has the advantage of eliminating the need for a waiter to place an order by allowing the orderer to directly select the menu and quantity and place an order automatically using an electronic menu provided on the table.

In addition, <Patent Document 2> has the advantage that customers can freely order from their seats without the presence of a staff member and can easily determine the table occupancy status.

In addition, <Patent Document 3> discloses a remote ordering system that allows a customer to place an order remotely by recognizing the table number and code of the desired product while sitting at a table in the store, and the order information is transmitted to the store's POS terminal. Provides a method.

In addition, <Patent Document 4> provides a remote order control system that provides an order menu on a table using a beam projector and allows user orders to be remotely transmitted to a POS terminal.

However, the above-described prior technologies cannot prevent foodless eating in advance because payment is not made at the time of ordering, it is difficult for business owners to change products and menus on the electronic menu remotely, and employees are required to serve, resulting in employment costs. In addition, when sitting at the same table as others, Dutch payment is complicated, and a beam projector, POS, tablet, and electrical system for charging are required, which causes disadvantages such as the need for excessive investment in facilities and equipment.

Republic of Korea Patent Publication No. 10-2005-0078042 (published on August 4, 2005) (automatic table ordering system) Republic of Korea Patent Publication No. 10-2017-0101686 (published on September 6, 2017) (Method of providing table ordering service) Republic of Korea Patent Publication No. 10-2017-0048293 (published on May 8, 2017) (remote ordering system and method) Republic of Korea registered patent 10-2007661 (registered on July 31, 2019) (remote order control system and control method thereof)

Therefore, the present invention has the disadvantages and prior art of not being able to fundamentally prevent the increase in employment costs and additional facility investment costs such as tablets and POS due to hiring employees for orders and services that occur in general restaurants and workplaces as described above. It was proposed to solve various problems that occur in the field, allowing unmanned ordering and payment by linking customer terminals and table devices, and remote table ordering and payment to prevent unattended meals through prepayment when ordering. The purpose is to provide an unmanned order service device using linkage.

Another object of the present invention is to provide an unmanned ordering service device using table remote ordering and payment linkage that enables unmanned ordering and payment processing, allowing business owners to conveniently operate and manage restaurants and workplaces with optimal staff. .

Another object of the present invention is to provide an unmanned ordering service device using table remote ordering and payment linkage that allows Dutch payments to be freely made between individuals even when they are present with a large number of people, including others.

Another object of the present invention is to We provide an unmanned ordering service device using table remote ordering and payment linkage that allows table remote ordering and automatic payment to be made without equipment such as ordering and payment systems including POS and tablets, thereby reducing restaurant and business operation costs.

Another purpose of the present invention is to provide table remote ordering and payment linkage that can reduce carbon emissions by reducing electricity and energy for carbon neutrality, which is a national environmental problem, unlike existing tablet and payment systems using electric energy. The purpose is to provide an unmanned ordering service device.

In order to achieve the above-mentioned purpose, the “unmanned ordering service device using table remote ordering and payment linkage” according to the present invention,
Customer Dalmal (100) connects to the table device by photographing or tagging order key information installed on the table, selects menu information installed on the table device, and then transmits payment information;
When customer access information is received through the table recognition device installed on the table, the order reception unit recognizes the customer connection, displays a menu on the customer terminal screen, and collects the selected menu information into order information when the displayed menu information is selected. (251), a payment information providing unit 252 that generates payment information by adding up the prices of the menu information received from the order receiving unit and displays the generated payment information on the screen, and payment information is provided through the customer terminal. Once created, the payment processing unit 253 transmits payment information to the store management server to request payment processing, and when payment approval information is received by the payment processing unit, order information is automatically generated based on table information and ordered menu information. Transmitting the order information generation unit 254 and the order information generated by the order information generation unit to an order reception terminal installed in the kitchen, and simultaneously transmitting the order information as order information to the serving robot 230, which is a serving means. , an order information transmission unit 255 that transmits the order information to the store management server 240, and a menu registration processing unit that changes menu information based on menu information newly requested for registration or menu price information for which renewal is requested ( 256), after processing the order of the customer terminal 100, if order information is generated from another customer terminal at the same table within a certain time, it is recognized as Dutch Pay, and when payment processing is made based on the payment information, the order information is automatically sent. A table device 210 configured to generate and integrate the order and transmit it to the order receiving terminal 220 and the serving robot 230, which is a serving means;
When order information is received from the table device, an order reception terminal 220 generates an alarm indicating that the order has been received and displays the received order information on a screen or prints it on paper through a connected printer;
The table to which the cooking menu will be delivered is recognized through the order information transmitted from the table device, and when delivery of the cooking menu occurs, a path to the table where the table device is installed is automatically created based on the current location information, and the created path is A serving robot (230) that follows and automatically moves to the table and then delivers the cooking menu to the customer; It consists of

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According to the present invention, unmanned ordering and payment can be made by linking the customer terminal and the table device, and there is an effect of preventing unattended eating in advance through prepayment when ordering.

In addition, according to the present invention, orders and payments can be processed unmanned, so business owners can conveniently operate and manage restaurants and workplaces unmanned without separate orderers and cashiers, and Dutch Pay can be used even when present with others. This has the effect of promoting the convenience of payment as it can be done freely.

In addition, according to the present invention, remote table ordering and automatic payment can be performed without equipment such as expensive POS and tablet systems, which has the effect of helping to reduce restaurant operating costs.

Figure 1 is an overall configuration diagram of an unmanned ordering service device using table remote ordering and payment linkage according to a preferred embodiment of the present invention.
Figure 2 is a block diagram of an embodiment of the table device of Figure 1,
Figure 3 is a flowchart of the unmanned ordering service procedure in the present invention;
Figure 4 is a flowchart of the payment method in the present invention.

Hereinafter, an unmanned ordering service device using table remote ordering and payment linkage according to a preferred embodiment of the present invention will be described in detail with reference to the attached drawings.

The terms or words used in the present invention described below should not be construed as limited to their usual or dictionary meanings, and the inventor may appropriately define the concept of the term in order to explain his/her invention in the best way. It must be interpreted with meaning and concept consistent with the technical idea of the present invention based on the principle that it can be done.

Therefore, the embodiments described in this specification and the configurations shown in the drawings are only preferred embodiments of the present invention and do not represent the entire technical idea of the present invention, and therefore various equivalents and It should be understood that variations may exist.

Figure 1 is an overall configuration diagram of an unmanned ordering service device using table remote ordering and payment linkage according to a preferred embodiment of the present invention, which includes a customer terminal 100, a table device 210, an order receiving terminal 220, and a serving robot. It may include (230) and a store management server (240).

The payment system 300 shown in FIG. 1 serves to process payments through a network, and includes an automatic information input method by taking a photo of a credit card and a simple payment method through a credit card tag using the NFC function of the customer terminal. Since it is a payment system similar to that of well-known banks and VAN companies, detailed descriptions thereof will be omitted.

The customer terminal 100 connects to the table device by photographing or tagging order key information installed on the table and executing an application, selects menu information installed on the table device, and then generates payment information. This customer terminal 100 is a smart device carried by the customer and can be implemented as a smartphone, smart pad, or similar devices. In the present invention, the use of a smartphone is explained as an example.

The table device 210 recognizes customer access through the order key information, displays payment information on the customer terminal 100 based on business location information and menu or product information, compares it with the payment cost of the selected menu information, and if it matches, Transmits payment information to the store management server 240 to request payment processing to prevent unauthorized use, and upon receiving payment approval information automatically generates order information and transmits it to the order receiving terminal 220 and serving means. do.

Here, each table is equipped with an NFC tag, QR code, or application transceiver to recognize the table and allow customer access.

This table device 210 can be installed individually for each table or installed separately from the table to comprehensively manage menu information and order information for all tables. When the table device is installed away from the table to manage all tables in an integrated manner, a menu display device, a communication module for data transmission and reception, and a control module for control must be installed on each table.

After processing the order of the customer terminal 100, the table device 210 recognizes order information as Dutch Pay when order information is generated from another customer terminal within a certain time at the same table and through AI analysis, and makes payment based on the payment information. Once processing is completed, order information can be automatically generated and integrated and transmitted to the order receiving terminal and serving means.

As shown in FIG. 2, this table device 210 recognizes the customer connection when it receives customer connection information through the table recognition device installed on the table, displays a menu on the customer terminal screen, and displays the displayed menu information. When a selection is made, an order receiving unit 251 collects the selected menu information into order information, generates payment information by adding up the prices of the menu information received from the order receiving unit 251, and displays the generated payment information on the screen. It may include a payment information providing unit 252 and a payment processing unit 253 that transmits the payment information to the store management server 240 to request payment processing when payment information is generated through the customer terminal 100.

In addition, the table device 210 includes an order information generation unit 254 that automatically generates order information based on table information and ordered menu information when payment approval information is received by the payment processing unit 253, and the order information The order information generated by the generator 254 is transmitted to the order receiving terminal 220 installed in the kitchen, and at the same time, the order information is transmitted to the serving means as order information, and the order information is sent to the store management server 240. It may further include an order information transmission unit 255 that transmits order information.

In addition, the table device 210 is connected to the store management server 240 by communication, and a menu registration processing unit 256 that changes menu information based on menu information newly requested for registration or menu price information required to be updated. ) may further be included.

When order reception terminal 220 receives order information from the table device 210, it displays the received order information on the screen or prints it on paper through a connected printer. This order receiving terminal 220 may be installed in a kitchen where cooking is performed. It is desirable to generate an alarm when order information is received to notify the chef in the kitchen that the order has been received.

The serving robot 230 recognizes the table to which the cooking menu will be delivered through the order information transmitted from the table device 210, and when delivery of the cooking menu occurs, it determines the path to the table where the table device is installed based on the current location information. It is created, follows the created path, automatically moves to the table, and then delivers the cooking menu to the customer.

Here, the present invention uses a serving robot as an example, but it is not limited to this, and a person may serve directly instead of a serving robot.

Therefore, in the present invention, the term serving means is used as a general concept including serving robots and serving people. Hereinafter, serving means means a serving robot or a serving person.

When a menu is selected on the customer terminal 100, the store management server 240 processes payment through credit card or cash account transfer, points or pay in conjunction with the payment system 300, and the table device 210 Pass payment approval information to the customer terminal (100), generate and store product sales information, change product information in conjunction with the table device 210, and generate points based on customer information included in the payment information. ) plays a role in transmitting to.

In addition, the store management server 240 can provide sales information, deposit information, etc. by processing product sales information, and can additionally perform accounting processing such as store attendance management and salary management. Customer visit history is extracted using customer information included in payment information (e.g., real name, pseudonym, stage name, phone number, etc.), and visit time and food intake by season, date, and time included in the extracted history information. Customer tendencies can be analyzed using menu information. The results of customer preference analysis can lead to customer service, which in turn can increase sales.

Figure 3 is an exemplary diagram showing the unmanned order service process in the present invention, and Figure 4 is a flowchart of the payment process in the present invention.

The unmanned order service device using table remote ordering and payment linkage according to the present invention configured as described above will be described in detail with reference to FIGS. 1 to 4 attached.

First, customers who visit the business select the table they want.

Next, tags that are table recognition information and order key information installed on the table are tagged. As a result, the table device 210 uses it as a means to recognize the orderer (table), thereby obtaining a link between the orderer and the business owner.

Tags can use NFC (Near field communication) tags, which are short-distance communication tags, QR (Quick Response) tags, called flat scan codes, in response to smartphones that do not support NFC tags, and application transceivers that can transmit and receive applications. You can use both tags by printing a QR code on the NFC tag and placing it on the table.

Here, if the tag is a QR code, the customer can connect to the table device 210 by taking a photo of the QR code using the customer terminal 100, which is a smartphone carried by the customer, and tagging the table device 210 with an NFC tag through an NFC reader. It can be connected to 210, and if the tag is an application transceiver, it can be connected to the table device 210 using an installed application.

To this end, although not shown in the drawing, a service server can be installed to link information between the two. The service server can recognize table information in real time when a user tags by registering information corresponding to the recognized table in the database. The recognized table information is transmitted to the table device 210.

The customer selects a menu. Here, as a method for the customer to select a menu, menu information can be transmitted from the table device 210 to the customer terminal 100, a separate display device can be used, or a display device integrated with the table device 210 can be used. . To provide convenience to customers in selecting menus, a touch panel can be used when using a display device.

The customer selects the menu he or she wants to eat through a menu display device consisting of a touch panel or selects the menu using the customer terminal. When the menu selection is completed, the menu selection completion button is operated to indicate that the menu selection has been completed.

The table device 210 recognizes customer access through the order key information, generates payment information when a menu selection is made, and transmits it to the customer terminal 210. Afterwards, when payment information is received from the customer terminal 210, the selected Compare with the payment cost in the menu information, and if it matches, the payment information is transmitted to the store management server 240 to request payment processing to prevent unauthorized use. When payment approval information is received, order information is automatically generated and integrated to receive the order. It is transmitted to the terminal 220 and the serving means.

For example, when menu information displayed on the screen is selected, the order reception unit 251 of the table device 210 receives the selected menu information as order information.

Next, the payment information providing unit 252 generates payment information by adding up the prices of the menu information received from the order receiving unit 251, and displays the generated payment information on the screen. In other words, it displays the price to be paid.

A customer who wishes to make a payment by looking at the price displayed on the display device or the price received at the customer terminal inputs payment information using the customer terminal 100. Here, as shown in Figure 4, the payment information is KEY-IN method through the order input window, direct payment method using NFC tag, point inquiry and payment method using points when points exist, payment using points and NFC payment, or It can be implemented in a variety of ways, such as a payment method that combines the key-in method, an online bankbook deposit method, a cash payment payment method using a store, and a pay payment method.

Since the various payment methods described above are common payment methods used for payments at businesses, detailed descriptions thereof will be omitted.

When payment information is transmitted from the customer terminal 100, the payment processing unit 253 of the table device 210 transmits the received payment information to the store management server 240 to request payment processing. Here, the payment information may include the customer's phone number. These customer phone numbers can be used to pay points in the future.

The store management server 240 processes payment by linking with the payment system 300 based on the payment information transmitted from the table device 210, and when payment approval is made, payment is made to the table device 210. Deliver approval information. In addition, the store management server 240 generates and stores product sales information. The product sales information stored in this way is later used as customer preference analysis information, and the customer preference analysis information can eventually be converted into services to increase sales.

In addition, the store management server 240 sets points relative to the preset payment amount based on product sales information and transmits the set points to the customer terminal 100. Here, points can be transmitted using the phone number of the customer information included in the payment information, using SMS, etc.

Meanwhile, the order information generation unit 254 of the table device 210 that has received the payment approval information automatically generates order information based on the table information and the ordered menu information and transmits it to the order information transmission unit 255.

The order information transmission unit 255 transmits the order information generated by the order information generation unit 254 to the order reception terminal 220 installed in the kitchen, and simultaneously transmits the order information as order information to the serving means. , the order information can be transmitted to the store management server 240.

When the order receiving terminal 220 receives order information from the table device 210, it displays the received order information on the screen or prints it on paper through a connected printer. At this time, the order receiving terminal 220 generates an alarm when order information is received, so that the chef in the kitchen recognizes that order information has occurred.

The chef performs cooking according to the order request, delivers the completed dish to the serving robot 230, and requests delivery. Of course, if you have a person serving you, you can give the person the finished dish and tell them the table information, but in this case, you may incur the cost burden of hiring an employee to serve you. Therefore, the present invention basically explains the use of a serving robot to automate this and reduce hiring costs.

The serving robot 230 recognizes the table to which the cooking menu will be delivered through the order information transmitted from the table device 210, and when delivery of the cooking menu occurs, the path to the table where the table device is installed is based on the current location information. creates . Here, the route creation method can generate route information using the design drawings and structural information of the business. In addition, for autonomous movement, a beacon for location recognition is installed in the middle of the business, and collisions with obstacles are prevented. Cameras are used to avoid obstacles and move to the corresponding table while following the created path. It automatically moves to the table by following the created path and then delivers the cooking menu to the customer. Here, a robotic arm can be used to deliver the cooking menu to customers.

This makes it possible to order, pay, and deliver cooked menus without having an employee take orders or make payments, while preventing non-attendance through remote table ordering and advance payment.

Meanwhile, after processing the order of the customer terminal 100, the table device 210 recognizes order information as Dutch pay when order information is generated from another customer terminal within a certain time at the same table, and makes payment based on the payment information as described above. Once processing is completed, order information is automatically generated and transmitted to the order receiving terminal and serving means.

Hereinafter, since order information generation, order information transmission, and cooking menu delivery are performed in the same manner as above, detailed descriptions thereof will be omitted.

In this way, after multiple people are seated at the same table, each person uses their smartphone to automatically order and pay, allowing multiple people to eat at the same table and spend a certain amount of money on Dutch pay or use their own payment method. The inconvenience of paying by distributing the amount can be resolved.

Meanwhile, as another feature of the present invention, the store management server 240 can process product sales information and provide sales information, deposit information, etc. to the business owner.

In addition, customer visit history is extracted using customer information included in payment information (e.g., real name, pseudonym, stage name, phone number, etc.), and visit time and food intake by season, date, and time included in the extracted history information. Customer tendencies can be analyzed with one menu information. The results of customer preference analysis can lead to customer service, which in turn can increase sales.

Additionally, the business owner can conveniently change the menu information of the table device 210 using the store management server 240.

For example, the store management server 240 connects to the table device 210 by communication and then transmits menu information newly requested for registration or menu price information required to be updated to the table device 210.

The menu registration processing unit 256 of the table device 210 automatically changes menu information based on the menu information or menu price information that requires updating.

This allows business owners to conveniently change menu information.

Although the invention made by the present inventor has been described in detail according to the above embodiments, the present invention is not limited to the above embodiments, and various changes can be made without departing from the gist of the invention, as is known in the art. It is self-evident to those who have.

100: Customer terminal
210: table device
251: Order receiving unit
252: Payment information provision unit
253: Payment processing department
254: Order information generation unit
255: Order information transmission unit
256: Menu registration processing unit
220: Order reception terminal
230: Serving robot
240: Store management server

Claims (8)

Customer Dalmal (100) connects to the table device by photographing or tagging order key information installed on the table, selects menu information installed on the table device, and then transmits payment information;
When customer access information is received through the table recognition device installed on the table, the order reception unit recognizes the customer connection, displays a menu on the customer terminal screen, and collects the selected menu information into order information when the displayed menu information is selected. (251), a payment information providing unit 252 that generates payment information by adding up the prices of the menu information received from the order receiving unit and displays the generated payment information on the screen, and payment information is provided through the customer terminal. When generated, a payment processing unit 253 transmits payment information to the store management server to request payment processing, and when payment approval information is received by the payment processing unit, order information is automatically generated based on table information and ordered menu information. Transmitting the order information generation unit 254 and the order information generated by the order information generation unit to an order reception terminal installed in the kitchen, and simultaneously transmitting the order information as order information to the serving robot 230, which is a serving means. , an order information transmission unit 255 that transmits the order information to the store management server 240, and a menu registration processing unit that changes menu information based on menu information newly requested for registration or menu price information for which renewal is requested ( 256), after processing the order of the customer terminal 100, if order information is generated from another customer terminal at the same table within a certain period of time, it is recognized as Dutch Pay, and when payment processing is made based on the payment information, the order information is automatically sent. A table device 210 configured to generate and integrate the order and transmit it to the order receiving terminal 220 and the serving robot 230, which is a serving means;
When order information is received from the table device, an order reception terminal 220 generates an alarm indicating that the order has been received and displays the received order information on a screen or prints it on paper through a connected printer;
The table to which the cooking menu will be delivered is recognized through the order information transmitted from the table device, and when delivery of the cooking menu occurs, a path to the table where the table device is installed is automatically created based on the current location information, and the created path is A serving robot (230) that follows and automatically moves to the table and then delivers the cooking menu to the customer; An unmanned ordering service device using table remote ordering and payment linkage, characterized by consisting of.
delete In claim 1,
When a menu is selected on the customer terminal, payment is processed through credit card or cash account transfer, points or pay in connection with the payment system, payment approval information is transmitted to the table device, and product sales information is generated and stored. Table using remote ordering and payment linkage, characterized in that it includes a store management server that changes product information in conjunction with the table device, generates points based on customer information included in payment information, and transmits them to the customer terminal. Unmanned order service device.
In claim 1,
A tag is installed on the table to recognize the table and customer access, and the tag uses an NFC tag, QR code, or application transmission/reception device. Table remote ordering and unmanned ordering using payment linkage Service device.
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