CN111542863A - Order information display method and order system - Google Patents

Order information display method and order system Download PDF

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Publication number
CN111542863A
CN111542863A CN201980007023.6A CN201980007023A CN111542863A CN 111542863 A CN111542863 A CN 111542863A CN 201980007023 A CN201980007023 A CN 201980007023A CN 111542863 A CN111542863 A CN 111542863A
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order
store
identification information
terminal
information
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矶谷拓也
杜明府
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Recruit Holdings Co Ltd
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Recruit Holdings Co Ltd
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    • GPHYSICS
    • G07CHECKING-DEVICES
    • G07GREGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
    • G07G1/00Cash registers
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10Services
    • G06Q50/12Hotels or restaurants
    • GPHYSICS
    • G07CHECKING-DEVICES
    • G07GREGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
    • G07G1/00Cash registers
    • G07G1/12Cash registers electronically operated

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  • Tourism & Hospitality (AREA)
  • General Physics & Mathematics (AREA)
  • Physics & Mathematics (AREA)
  • Strategic Management (AREA)
  • Human Resources & Organizations (AREA)
  • Marketing (AREA)
  • Primary Health Care (AREA)
  • General Health & Medical Sciences (AREA)
  • Economics (AREA)
  • General Business, Economics & Management (AREA)
  • Health & Medical Sciences (AREA)
  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Cash Registers Or Receiving Machines (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

The invention prevents the inconvenience of order duplication and the like when an order system is utilized. The order system includes: an in-store system for receiving an order using an order terminal held by a clerk; a portable terminal held by a customer arriving at a store; and a management server connected to the in-store system and the mobile terminals via a network, the management server including: a unit that acquires order information from the in-store system, the order information including contents of an order placed using the terminal for order and table identification information for specifying a table from which the order is placed; a unit that acquires order information from the portable terminal, the order information including contents of an order placed using the portable terminal, and table identification information; a unit for receiving a display request including table identification information from a portable terminal; and a unit for displaying the contents of the table placing order specified by the table identification information on the mobile terminal by using the order information associated with the table identification information included in the received display request.

Description

Order information display method and order system
Cross Reference to Related Applications
The present application is based on japanese application No. 2018-002973 (special application) filed on 11/1/2018, and the contents of the description thereof are incorporated herein by reference.
Technical Field
The present invention relates to a technique for managing orders in stores such as restaurants.
Background
Systems using smartphones and tablet computers are known as means for performing processing such as receiving orders from customers in stores such as restaurants. A conventional technique relating to such a system is disclosed in, for example, japanese patent laid-open No. 2012 and 93833 (patent document 1). The ordering system disclosed in patent document 1 is configured such that: a smartphone or the like that a customer carries from before entering a store is used as an order-placing portable terminal, so that the customer can place an order directly.
However, in the conventional system as described above, the customer is not necessarily limited to carrying a smartphone or the like, and may not wish to place an order using the smartphone or the like. Therefore, in practice, it is considered that in many cases, an order terminal prepared at a shop side and an order terminal such as a smartphone carried by a customer are used in combination.
In this case, the customer can easily grasp the contents of orders placed by his or her own smartphone or the like, but it is difficult to grasp the contents of orders placed by a clerk using an order terminal in the shop in response to a request from another associate or the like. Therefore, inconvenience such as order duplication may occur. This inconvenience becomes more noticeable in the case of a large number of people with the same seat.
Documents of the prior art
Patent document
Patent document 1: japanese laid-open patent publication No. 2012-93833
Disclosure of Invention
An object of the present invention is to provide a technique capable of preventing inconvenience such as duplication of orders when using an ordering system.
An order system according to an embodiment of the present invention includes: an in-store system for receiving an order in a store using an order terminal held by a clerk; one or more portable terminals held by store-to-store customers of the store; and a management server connected to the in-store system and the respective portable terminals via a network. The management server is provided with: a unit that acquires order information from the in-store system, the order information including contents of an order placed using the terminal for order and table identification information for specifying a table from which the order is placed; a unit that acquires order information from the portable terminal, the order information including contents of an order placed using the portable terminal and table identification information for specifying a table of a customer to the store that holds the portable terminal; a unit for receiving a display request including table identification information from a portable terminal; and a unit for displaying the contents of the table placing order specified by the table identification information on the mobile terminal by using the order information associated with the table identification information included in the received display request.
An order method according to an aspect of the present invention is a method for displaying an order in an order system, the order system including: an in-store system for receiving an order in a store using an order terminal held by a clerk; one or more portable terminals held by store-to-store customers of the store; and a management server connected to the in-store system and the respective portable terminals via a network. The management server executes: a step of acquiring order information from an in-store system, the order information including contents of an order placed using an order terminal and table identification information for specifying a table from which the order is placed; a step of acquiring order information from the portable terminal, the order information including contents of an order placed using the portable terminal and table identification information for specifying a table of a customer to the store who holds the portable terminal; receiving a display request including table identification information from the portable terminal; and displaying the contents of the table placing order specified by the table identification information on the mobile terminal by using the order information associated with the table identification information included in the received display request.
According to the above configuration, it is possible to prevent inconvenience such as overlapping of orders in the case of using an order system in which an order terminal in a shop is used in combination with an order terminal such as a smartphone carried by a customer.
Drawings
Fig. 1 is a diagram showing a configuration of an order system according to an embodiment.
Fig. 2 is a block diagram showing an example of the configuration of the management server.
Fig. 3 is a diagram for explaining order information.
Fig. 4 is a flowchart showing the operation procedure when the status of orders placed using each user terminal and the ordering terminal is displayed on each user terminal in the ordering system.
Fig. 5 is a diagram showing an example of a display on the user terminal.
Fig. 6 is a diagram showing an example of display on the user terminal.
Fig. 7 is a diagram showing an example of a display on the user terminal.
Fig. 8 is a diagram showing an example of a display on the user terminal.
Fig. 9 is a diagram showing an example of a display on the user terminal.
Fig. 10 is a diagram showing an example of display on the user terminal.
Detailed Description
Fig. 1 is a diagram showing a configuration of an order system according to an embodiment. The ordering system shown in fig. 1 is used for, for example, management of orders from store-arriving customers, cash register processing, and the like in a restaurant, and is configured to include a management server 10, a plurality of user terminals (portable terminals) 11a and 11b, an ordering terminal (terminal for ordering) 12, an ordering management device 13, and a cash register 14. The user terminals 11a and 11b and the management server 10, and the cash register 14 and the management server 10 are connected to each other so as to be able to communicate with each other via a network 15 such as the internet. Further, a two-dimensional barcode 16 including information such as identification information for identifying the table and identification information for identifying the store is printed on the table (table) on which the customers who arrive at the store using the user terminals 11a and 11b are seated. The in-store system is configured by including the ordering terminal 12, the ordering management device 13, and the cash register 14. Further, a plurality of ordering terminals 12 may be provided.
The management server 10 performs various information processes in the order system to control the overall operation of the order system. As illustrated in fig. 2, the management server 10 is realized by causing a CPU20 to execute a predetermined operation program stored in advance in a ROM21 or a mass storage unit 23 in a computer system including the CPU20, the ROM21, the RAM22, the mass storage unit 23, the display unit 24, the operation unit 25, the communication unit 26, and the like.
Each of the user terminals 11a and 11b is configured using a portable information processing terminal (for example, a smartphone, a mobile phone, or the like) having a communication function. These user terminals 11a and the like are held by store-to-store customers of the stores. Each of the user terminals 11a and 11b includes a computer system including a CPU or the like, and includes an operation unit such as a touch panel for inputting various instructions, a display unit for displaying various information, and the like. Each user terminal 11a and the like includes a camera for reading the contents of the two-dimensional barcode 16 and a reading program. Each of the user terminals 11a and 11b of the present embodiment is provided with an application (so-called APP) for enabling each customer to place an order in person without the need for a clerk. The contents of orders placed using the user terminals 11a and the like are transmitted to the management server 10, and are transmitted from the management server 10 to the cash register 14 via the ordering management device 13.
The ordering terminal 12 is configured using a portable information processing device having a communication function. The ordering terminal 12 is carried by a store clerk in the store and used in the store. The ordering terminal 12 includes a computer system including a CPU or the like, and includes an operation unit such as a touch panel for inputting various instructions, a display unit for displaying various information, and the like. The ordering terminal 12 and the ordering management device 13 are connected to be able to communicate with each other, and transmit information such as contents of an order received from a customer arriving at a store to the ordering management device 13. The ordering terminal 12 and the ordering management device 13 are connected to each other so as to be able to communicate with each other via a wireless LAN (Local area network) device, not shown, for example.
The order management device 13 is configured using an information processing device (for example, a personal computer) having a communication function. The ordering management device 13 receives and manages the contents of the order transmitted from the ordering terminal 12 to the store customer, and performs processing for displaying the contents of the order on a display device, not shown, or printing the contents of the order on a printing device, not shown, in order to notify the contents of the order to the kitchen staff. The order management device 13 and the cash register 14 are connected so as to be able to communicate with each other, and transmits information such as the contents of an order received from a customer arriving at the store to the cash register 14.
The cash register 14 is, for example, a known POS cash register, and performs a cash registering process of calculating a payment amount and issuing a receipt based on the contents of each order of the customer arriving at the store received from the ordering management device 13. The cash register 14 and the management server 10 are connected to each other so as to be able to communicate with each other via a network 15. The cash register 14 transmits information corresponding to the contents of the order of each customer arriving at the store to the management server 10. The contents of the transmitted order are received by the communication unit 26 of the management server 10 and stored in the mass storage unit 23 under the control of the CPU 20.
Fig. 3 is a diagram for explaining order information transmitted from each user terminal 11 to the management server 10. As illustrated, the order information is information for specifying the contents of an order for each store-arriving customer, and includes store identification information for specifying a store to be placed, table identification information (table identification information) for specifying a table on which the store-arriving customer is seated, order terminal identification information for specifying a user terminal for an order, and order placement event information for specifying an event (beverage, dish, or the like) to be placed. When an order is placed by an in-store customer using each of the user terminals 11a and 11b, the order information is generated and transmitted to the management server 10. For example, "store identification information" and "table identification information" are included in the information obtained by reading the two-dimensional barcode 16 and used. The order terminal identification information may be information that can identify each user terminal 11a or the like, and may be, for example, a user ID, a nickname, or the like used when logging in to the order system through an application. Further, as the order terminal identification information, terminal information unique to each user terminal 11a or the like may be used, or the order terminal identification information may be assigned and used when an order application is installed in each user terminal 11a or the like.
The order information transmitted from the ordering terminal 12 used by the store clerk to the ordering management device 13 and transmitted from the ordering management device 13 to the management server 10 also includes the same information as described above. In this case, information for specifying the order management apparatus 13 used for placing an order can be used as the order terminal identification information.
Fig. 4 is a flowchart showing the operation procedure when the status of orders placed using each user terminal and the ordering terminal is displayed on each user terminal in the ordering system. Hereinafter, the operation of the order system will be described in detail with reference to the flowchart.
The management server 10 acquires order information (see fig. 3) indicating the contents of an order received from the store customer by each of the user terminals 11a and 11b and the ordering terminal 12, and stores the order information in the mass storage unit 23 (step S10). The management server 10 at this time corresponds to an "acquisition unit".
Next, a request for displaying the order status is transmitted from the user terminal 11a used by the store customer, for example (step S11). Specifically, as illustrated in fig. 5, the button 50 for simultaneously displaying an image for placing an order for a beverage or a dish and a display request for placing an order situation is displayed on the display portion of the user terminal 11 a. When the store customer presses the button 50, a display request of the order status is transmitted from the user terminal 11a to the management server 10. At this time, the store identification information and the table identification information are also transmitted from the user terminal 11a to the management server 10 together with the display request, and received by the management server 10. The store identification information and the table identification information may be transmitted separately before and after the display request. The store identification information and the table identification information can be acquired by reading the two-dimensional barcode 16 printed on the table with the camera of the user terminal 11. The management server 10 at this time corresponds to "receiving means".
The management server that has received the request for displaying the order status identifies the store identification information and the table identification information corresponding to the terminal that is the target of displaying the order status, and based on this, identifies the order issue information of the identified store and table from the order information stored in the mass storage unit 23 (step S12).
Next, the management server 10 generates display data of the order status using the specified order placement information, and transmits the display data to the user terminal 11a (step S13). On the display unit of the user terminal 11a that has received the display data transmitted from the management server 10, an image showing the order status of the table corresponding to the user terminal 11a is displayed (step S14). The management server 10 at this time corresponds to "display control means".
Fig. 6 is a diagram showing an example of display of the order status of each table. As shown in fig. 6, the order status of placing an order using the ordering terminal 12 and the order status of placing an order using the user terminal 11a and the like on the corresponding dining table are displayed. In the illustrated example, the order status by the ordering terminal 12 is relatively displayed on the upper side, and the order status is displayed in a terminal-specific manner, but may be displayed in an arbitrary order (for example, order of receiving orders) instead of being displayed in this manner. In the illustrated example, information that can be specified for the user who uses the user terminal 11a or the like is displayed for each order content so that it can be recognized at a glance which order is placed by which user terminal 11a or the like. In the illustrated example, the AAA and BBB displays information that enables the user to be specified, and the AAA corresponds to the user terminal 11a and the BBB corresponds to the user terminal 11 b. The information that can specify a user is also preferably information such as a nickname used by each user. Note that the order not labeled with the information that enables the user to be specified corresponds to the order using the ordering terminal 12, but information that enables the ordering terminal 12 to be specified (for example, characters such as SHOP (SHOP)) may be displayed.
According to the above embodiment, the user terminal 11a (or 11b) of the customer arriving at the store can be displayed and confirmed based on the order status of the ordering terminal 12. Further, the user terminal 11a may be made to display and confirm the order status of the user terminal 11b (or 11a) of another customer (fellow person) arriving at the store. Therefore, inconvenience due to repetition of orders can be prevented.
Further, since the order terminal 12 is directly connected to the order management apparatus 13 and can place an order without going through the network 15, even if the network 15 fails and cannot receive any more orders from the user terminals 11a and the like, the operation of the shop can be continued by receiving the orders by the order terminal 12.
The present invention is not limited to the above-described embodiments, and various modifications can be made within the scope of the present invention. For example, the two-dimensional barcode 16 illustrated in the above embodiment is an example, and may be a one-dimensional barcode, or may directly display each piece of identification information or information associated with them. In the display example of the order status, information such as the amount of each order-placing item and the total amount of money at present may be included. Further, since the order status can be distinguished for each user terminal, each customer in the store may settle his or her order. In the above embodiment, it is assumed that each user terminal is provided with an order application, but an order may be placed using a web browser. The application range of the present invention is not limited to restaurant stores.
In the above embodiment, each of the user terminals 11a and 11b is provided with a predetermined application for placing orders, but the present invention is not limited to this. The two-dimensional barcode 16 printed on the table may indicate a URL (Uniform Resource Locator) containing identification information that can specify the table and the store, and the camera of the user terminal 11 may read the two-dimensional barcode 16 to obtain the URL, access the URL, and place an order on a website. The two-dimensional barcode 16 may be printed not only directly on the table but also on a medium such as paper placed on each table.
In the above embodiment, the management server 10 may also function as a POS register server that manages the registers 14. In this case, the management server 10 manages the checkout data received from the cash register 14, and also manages the order data received from each user terminal 11 and the order data received from the ordering terminal 12 via the cash register 14. As the cash register 14, a cash register in which a cash register application is installed in a general-purpose PC or a tablet terminal may be used.
In the above embodiment, the management server 10 and the meal management apparatus 13 are configured as separate apparatuses, but the present invention is not limited to this. The order management device 13 may have the function of the management server 10, and the management server 10 may have the function of the order management device 13. In the former case, the order from the user terminal 11 may be configured to be directly transmitted to the ordering management device 13 via the network 15, for example. In the latter case, the order from the ordering terminal 12 may be transmitted from a router (not shown) in the store to the management server 10 via the network 15, for example. This enables the order from the ordering terminal 12 and the order from each user terminal 11 to be managed collectively by the same device.
In the above embodiment, the order information transmitted from each user terminal 11 to the management server 10 includes the store identification information, the table identification information, the order terminal identification information, and the order placement information, but these pieces of information do not need to be transmitted to the management server 10 all at once. In addition, the order information is not limited to include all of these information. For example, when the user terminal 11 accesses a URL associated with a table of each store and places an order, the store identification information and the table identification information are transmitted when the user terminal accesses the URL, and therefore, the order terminal identification information and the order placement event information may be transmitted when placing an order individually, for example.
In the above embodiment, the order information displayed on each user terminal 11 is information for each table, but the order information by each user terminal 11, the order information by the ordering terminal 12, and the order information of the entire table may be selectively displayed. The following describes an embodiment in this case. Note that the description of the different portions will be omitted, while the description of the common portions with the above embodiments is omitted. Specifically, the details of the processing for generating the display data of the order status are different, and therefore, the details will be described.
For example, as illustrated in fig. 7, the management server 10 that has received a request for displaying the order status from the user terminal 11a displays an image for selecting which terminal is used to display the order status for placing an order on the display unit of the user terminal 11 a. When a customer in the store presses any of the buttons 51, information for specifying the pressed button 51 is transmitted from the user terminal 11a to the management server 10. The management server 10 that has received this information specifies which terminal is the subject of the order status.
Here, when the button 51 of "press table" is pressed, the terminal to be served is specified as the ordering terminal 12. Similarly, when the button 51 of "user 1" is pressed, the target terminal is specified as the user terminal 11a, and when the button of "user 2" is pressed, the target terminal is specified as the user terminal 11 b. In this example, since there is no third or subsequent user terminal, the users 3 to 5 are set to be unselected. In the present embodiment, the button 51 of "pressing the table" is relatively displayed on the upper side. Thus, even in the user terminal 11a or the like, which is generally limited in display space, a "on-table" display request, which is considered to be more interesting to the store-arriving customers, can be issued as soon as possible. When the "all" button 51 is pressed, the order status of all terminals is displayed.
In addition, when the user terminal 11b issues the display request, the user terminal 11b may be associated with "user 1" and the user terminal 11a may be associated with "user 2". That is, for each user terminal, the user terminal may be associated with "user 1", and other user terminals may be associated with "user 2" and subsequent users.
When a terminal to which order information is to be displayed is specified, the management server 10 specifies order placement information based on the specified terminal based on the order information stored in the mass storage unit 23. For example, when the ordering terminal 12 is specified, the management server 10 specifies order information by the ordering terminal 12 based on the order terminal identification information, further specifies order information including store identification information and table identification information corresponding to the user terminal 11a from the order information, and specifies order placement information included in the specified order information. Similarly, when the user terminal 11b is specified, the management server 10 specifies order information based on the user terminal 11b based on the order terminal identification information, further specifies order information including store identification information and table information corresponding to the user terminal 11a from the order information, and specifies order placement information included in the specified order information. Note that, in the same procedure, order information by the user terminal 11a and the user terminal 11b can be specified.
Then, the management server 10 generates display data of the order status using the specified order placement information, and transmits the display data to the user terminal 11 a. On the display unit of the user terminal 11a that has received the display data transmitted from the management server 10, an image showing the order status of the table corresponding to the user terminal 11a is displayed. The management server 10 at this time corresponds to "display control means".
Fig. 8 is a diagram showing a display example of the order status of each table. Here, the order status of the order placed by the dining table use ordering terminal 12 on which the store patron is seated is displayed on the user terminal 11 a. Fig. 9 is a diagram showing an example of display of the order status of the user 1. Here, the order status of placing an order using the user terminal 11a is shown. In this way, the customer arriving at the store using the user terminal 11a can also display the user terminal 11's own order status. Fig. 10 is a diagram showing an example of display of the order status of the user 2. Here, the order status of placing an order using the user terminal 11b is shown. In this way, the user terminal 11a can also display the order status of the order placed by using the user terminal 11b of another customer (fellow person) in the store. Further, in the case where the "all" button 51 is pressed, the order status as shown in fig. 6 described above is displayed.
According to such other embodiments, the order status can be confirmed in more detail.

Claims (5)

1. An ordering system, comprising:
an in-store system for receiving an order in a store using an order terminal held by a clerk;
one or more portable terminals held by store-to customers of the store; and
a management server connected to the in-store system and the respective portable terminals via a network,
the management server is provided with:
a unit that acquires order information including contents of an order placed using the order terminal and table identification information for specifying a table on which the order is placed from the in-store system;
a unit that acquires order information from the portable terminal, the order information including contents of an order placed using the portable terminal and table identification information for specifying a table of a customer to the store who holds the portable terminal;
a unit for receiving a display request including table identification information from a portable terminal; and
and a unit that displays the contents of the order under the table specified by the table identification information on the mobile terminal by using the order information associated with the table identification information included in the received display request.
2. The ordering system according to claim 1, wherein the portable terminal acquires the table identification information by reading a two-dimensional barcode displayed on a table of a customer arriving at a store holding the portable terminal.
3. A management server connected via a network to an in-store system that accepts an order using an order terminal held by a clerk in a store and to each of one or more mobile terminals held by store-to-store customers of the store, the management server comprising:
a unit that acquires order information including contents of an order placed using the order terminal and table identification information for specifying a table on which the order is placed from the in-store system;
a unit that acquires order information from the portable terminal, the order information including contents of an order placed using the portable terminal and table identification information for specifying a table of a customer to the store who holds the portable terminal;
a unit for receiving a display request including table identification information from a portable terminal; and
and a unit that displays the contents of the order under the table specified by the table identification information on the mobile terminal by using the order information associated with the table identification information included in the received display request.
4. An order method is a method for displaying an order in an order system, and the order system includes: an in-store system for receiving an order in a store using an order terminal held by a clerk; one or more portable terminals held by store-to customers of the store; and a management server connected to the in-store system and each of the portable terminals via a network, the ordering method including:
a step of acquiring order information including contents of an order placed using the order terminal and table identification information for specifying a table from which the order is placed, from the in-store system;
a step of acquiring order information from the portable terminal, the order information including contents of an order placed using the portable terminal and table identification information for specifying a table of a customer to the store who holds the portable terminal;
receiving a display request including table identification information from the portable terminal; and
and displaying the contents of the order under the table specified by the table identification information on the mobile terminal by using the order information associated with the table identification information included in the received display request.
5. A program for causing a computer connected via a network to each of an in-store system for accepting an order in a store using an order terminal held by a clerk and one or more portable terminals held by a store-to-store customer of the store to function as means including:
a unit that acquires order information including contents of an order placed using the order terminal and table identification information for specifying a table on which the order is placed from the in-store system;
a unit that acquires order information from the portable terminal, the order information including contents of an order placed using the portable terminal and table identification information for specifying a table of a customer to the store who holds the portable terminal;
a unit for receiving a display request including table identification information from a portable terminal; and
and a unit that displays the contents of the order under the table specified by the table identification information on the mobile terminal by using the order information associated with the table identification information included in the received display request.
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JP2018002973A JP6389343B1 (en) 2018-01-11 2018-01-11 Order information presentation method, order system
PCT/JP2019/000769 WO2019139145A1 (en) 2018-01-11 2019-01-11 Order information presentation system and ordering system

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