KR101354174B1 - System and method for issuing waitlist number - Google Patents

Abstract

The present invention discloses a waiting number issuing system for issuing a waiting number to a mobile terminal such as a smartphone carried by a customer. The air number issuing system according to the present invention comprises: an air number issuing terminal installed in a customer air space of a business processing facility to issue a air number table to a user, and having a short range communication module for issuing a mobile air number; An integrated management server connected with the air number issuing terminal, receiving a user's input information when requesting issuance of a air number table or a mobile air number and assigning a waiting number and calculating an expected waiting time so that the air number table or the air number is issued; And a user mobile terminal having a short distance communication module capable of communicating with a short distance communication module of the waiting number issuing terminal and receiving a waiting number. In addition, the present invention further includes an internet website for accessing the air number issuing system through the user mobile terminal and receiving the air number. According to the present invention, since the air number can be issued to the user's mobile terminal, the use of thermal paper can be reduced, the environmental pollution can be suppressed, and the air number can be reserved in advance, thereby reducing the waiting time. The convenience of using business processing facilities can be greatly improved.

Description

SYSTEM AND METHOD OF ISSUING A WAIT NUMBER {SYSTEM AND METHOD FOR ISSUING WAITLIST NUMBER}

The present invention relates to a system and method for issuing a user waiting number in a business processing facility such as a financial institution, a public office, a hospital, and more specifically, a waiting number for issuing a waiting number to a mobile terminal such as a smart phone possessed by a customer. An issuing system and method.

In general, in the business processing facilities such as financial institutions, government offices, hospitals, and the like, the air ticket issuing device is installed in the customer waiting space so as to process the customer's business in order. When a customer presses a button on an air ticket issuing device installed in a customer air space, it is common to display a current air occupant as well as to issue a water ticket.

However, such a general air ticket number issuing device is issued in the form of air number printed on the thermal paper, the maintenance cost according to the use of the thermal paper is required, in particular, the thermal paper is used as one of the main factors of environmental pollution Need to be reduced.

On the other hand, in a place where a lot of customers are crowded, there is a case where there is a large number of waiting people and thus a long time wait. Before arriving at the facility, it is difficult for the customer to obtain information about how many people are waiting and how long to wait. When you arrive at your facility, you will be able to determine how many people will be waiting and how long to wait.

As such, the general air ticket issuing device cannot check the waiting personnel information in advance, and thus, when the customer arrives at the corresponding business processing facility, the user often has to wait for a long time unexpectedly. .

In addition, the general air ticket issuing device is a system for dealing with business processes, so that customers (users) can not be issued an air ticket by designating a business process time and cannot reserve the air number outside. There is a problem that comes with discomfort.

In addition, the general air ticket issuing device has only a function of issuing a corresponding air ticket when the user arrives at the scene and presses a button. Since there is no function of providing the location information of the processing facility or providing information such as the number of waiting persons in advance, there is inconvenience in using the business processing facility.

The present invention has been made in view of the above, by issuing a standby number to a mobile terminal, such as a smart phone that is held by the majority of individuals by reducing the use of thermal paper to reduce maintenance costs and suppress environmental pollution It is an object of the present invention to provide a system and method for issuing a waiting number.

Another object of the present invention is to provide an air number issuing system and method for providing convenience of use of a work processing facility by receiving the air number through wired or wireless communication without going to the corresponding work processing facility.

Still another object of the present invention is to provide a waiting number issuing system capable of issuing a user-oriented waiting number, such as a waiting number corresponding to a time designated by a user without going to a corresponding business processing facility, thereby reducing unnecessary waiting time; To provide a method.

Still another object of the present invention is to provide a user with convenience by providing information on a current location of a user who wants to use a business processing facility and branch information close to the location, as well as providing information on processing facilities such as the current waiting number of the branch. The present invention provides a system and method for issuing an air number that makes a business processing facility available.

Still another object of the present invention is to accurately calculate the expected waiting time, recalculate the expected waiting time for each waiter according to the result of the business process, update the expected waiting time, and update the updated waiting time in real time for the user mobile terminal. The present invention provides a system and method for issuing a waiting number that can efficiently manage a user's time.

The air number issuing system according to an embodiment of the present invention for achieving the above object is installed in the customer air space of the business processing facility to issue the air number table to the user, and has a short-range communication module for mobile air number issuance A waiting number issuing terminal; An integrated management server connected with the air number issuing terminal, receiving a user's input information when requesting issuance of a air number table or a mobile air number and assigning a waiting number and calculating an expected waiting time so that the air number table or the air number is issued; And a user mobile terminal having a short distance communication module capable of communicating with a short distance communication module of the waiting number issuing terminal and receiving a waiting number.

According to a preferred embodiment of the present invention, the air number issuing system may further include an internet website for receiving an air number by accessing the Internet through the user mobile terminal.

Here, the short range communication module of the waiting number issuing terminal and the user mobile terminal may include an NFC chip.

In addition, the waiting number issuing terminal, the touch screen is provided with a plurality of task selection icons; An input / output unit for outputting information to the touch screen and receiving user information through the touch screen; A data transmission / reception unit for data transmission and reception with the integrated management server; A control unit controlling the short range communication module, an input / output unit, and a data transmission / reception unit; A first button for issuing an air ticket number; And a second button for issuing a mobile waiting number.

In addition, the integrated management server, the communication unit for communication with the user mobile terminal connected to the air number issuing terminal or the Internet website; An input / output processing unit which processes information input / output from the waiting number issuing terminal or the user mobile terminal; Turntable determining the wait turn; A workload calculation unit configured to calculate an expected waiting time by calculating a workload and a processing time of the waiting customer; And a server controller for controlling the communication unit, the input / output processing unit, the sequence allocation unit, and the workload calculation unit.

According to a preferred embodiment of the present invention, the integrated management server, when the user selects a designated time reservation function for requesting issuance of a waiting number by specifying a time, calculates the expected number of processors based on the average processing time of the task and The reservation processor may further include a waiting processor corresponding to the user-specified time by adding up the estimated number of processors.

According to a more preferred embodiment of the present invention, the integrated management server, when the user selects a location-based reservation function for requesting issuance of a waiting number by accessing the Internet website from any place outside, selecting the current location of the user The location-based reservation processing unit may further include a location-based reservation processing unit that provides the location information, distance, time required, and waiting information of the location at a short distance.

Here, the location-based reservation processing unit, a location measuring unit for measuring the current location of the user using GPS or base station information; And a position processing unit calculating a distance and a required time using the position information measured by the position measuring unit.

According to a more preferred embodiment of the present invention, the integrated management server further comprises a standby information updating unit for updating the waiting information in real time by recalculating the expected waiting time for each waiter according to the business processing result after issuing the mobile waiting number. Can be.

Here, the waiting information updating unit may be associated with a work processing time including proficiency information, processing work information, customer age information, processing type information (online or offline), submission document number information, and entry number information inputted by a responsible staff member. Statistics collecting unit for collecting information; And a statistical processor configured to determine weights and adjustment values using the statistical data collected by the statistical collector.

In addition, the statistical processing unit extracts the year, month, day statistics to determine the adjustment value based on the standard deviation, the variance value, and give weight to the number of visitors / window number / specific date (salary day and end date), the last 100 expected The correction value can be adjusted by mixing the processing time with the actual processing time.

In addition, according to a more preferred embodiment of the present invention, the integrated management server, when the empty turn occurs due to the turn-off after the mobile waiting number is issued, it is possible to change the order number to the mobile terminal of the first subordinate waiting customers of the field waiting customers It may further include a waiting customer processing unit for reassigning the empty sequence number if the user agrees by transmitting the information.

On the other hand, a method for issuing a waiting number for achieving the object of the present invention includes the steps of: a) a user who visits to use a business processing facility selects a mobile waiting number issuing and touches the mobile terminal with the waiting number issuing terminal; b) an integrated management server communicating with the mobile terminal through a short range communication module to recognize short range communication and to activate a task selection icon; And c) when the user selects a processing task on the touch screen of the waiting number issuing terminal, the integrated management server calculates the waiting number and the expected waiting time of the task, allocates the waiting number and assigns the assigned waiting number to the user mobile terminal. It includes; transmitting to.

In addition, according to the present invention, the method for issuing a waiting number includes: d) recalculating and updating the expected waiting time for each waiter according to the business processing result after issuing the mobile waiting number and transmitting the updated expected waiting time information to the user mobile terminal in real time. It may further comprise the step.

Here, the step d) is related to the work processing time including proficiency information, processing work information, customer age information, processing type information (online or offline), submitted document number information, and entry item number information inputted by the staff in charge. Based on the information, the year, month and day statistics are extracted to determine the adjustment value based on the standard deviation and the variance value. By adjusting the correction value by mixing the comparison with the actual processing time of time, the expected waiting time can be calculated or recalculated to update the waiting information.

In addition, the air number issuing method of the present invention, e) when the empty number occurs due to the turn-off after the mobile number issuance, and transmits the information that the order number can be changed to the mobile terminal of the first sub-waiting customers of the site waiting customers If the user agrees, the method may further include reassigning the bin number.

According to another preferred embodiment of the present invention, the method for issuing a waiting number includes: a) requesting a mobile waiting number issuing by accessing an Internet website of the waiting number issuing system using a mobile terminal by a user who wants to use a business processing facility; step; b) displaying, by the integrated management server, a task selection screen on the user mobile terminal; And c) when the user selects a task, the integrated management server calculates the waiting number and the expected waiting time of the task, assigns a waiting number and transmits the assigned waiting number to the user mobile terminal.

According to still another preferred embodiment of the present invention, a method for issuing a waiting number includes: a) requesting a user to issue a mobile waiting number by accessing an Internet website of a waiting number issuing system by using a mobile terminal. Making; b) displaying, by the integrated management server, a task selection screen on the user mobile terminal; c) when the user selects a task, displaying, by the integrated management server, a screen for selecting whether to reserve the user's mobile terminal directly or by specifying a time; d) In step c), if the user selects the reservation immediately, the integrated management server calculates the waiting number and the expected waiting time of the task, allocates the waiting number, and selects the designated time reservation, selecting the designated reservation time. Displaying a screen on a user mobile terminal; e) if the user selects the designated reservation time, the integrated management server calculates an expected number of processors based on the average processing time of the task, and adds the number of expected processors to assign a waiting number corresponding to the time designated by the user; And f) transmitting the waiting number assigned in step d) and step e) to the user mobile terminal.

According to still another preferred embodiment of the present invention, a method for issuing a waiting number includes: a) requesting a user to issue a mobile waiting number by accessing an Internet website of a waiting number issuing system by using a mobile terminal. Making; b) the integrated management server inquiring the current user location information by using the GPS or base station information to provide the location, distance, time required and waiting information of the point in close proximity to the current location; c) when the user selects the point, the integrated management server displaying a work selection screen on the user mobile terminal; d) when the user selects a task, the integrated management server displaying a route and a transportation selection screen to the point on the user mobile terminal; e) If the user selects a route and means of transportation, the integrated management server calculates the estimated arrival time to the point, reserves the waiting number at the estimated arrival time, reserves at another designated time, or makes an immediate reservation. Displaying a screen for selecting whether or not to display on a user mobile terminal; f) If the user selects the reservation as the expected arrival time in step e), the estimated number of processors is calculated based on the average processing time of the task, and the waiting number corresponding to the estimated arrival time is added to the estimated number of processors. Assigning; g) when the user selects the designated time reservation in step e), the integrated management server displaying a screen for selecting the designated reservation time on the user mobile terminal; h) when the user selects the designated reservation time, the integrated management server calculates an expected number of processors based on the average processing time of the corresponding task, and adds the number of expected processors to assign a waiting number corresponding to the designated reservation time; i) if the user selects the reservation immediately in the step e), the integrated management server calculates the waiting number and the expected waiting time of the task to assign a waiting number; And j) transmitting the waiting number assigned in step f) or h) or i) to the user mobile terminal.

According to the present invention, it is possible to reduce the use of thermal paper, which is one of the main factors of environmental pollution, by issuing an air number to a mobile terminal such as a smart phone which is carried by most people in recent years, and also to suppress environmental pollution. Maintenance costs due to reduced use can also be reduced.

In addition, according to the present invention, it is possible to access the air number issuing system of the business processing facility to be used externally and receive the air number. Furthermore, information on the corresponding business processing facility, for example, information on the current number of waiting persons, is preliminary. As a result, the convenience of a user of a business processing facility may be greatly improved.

In addition, according to the present invention, since the user of the business processing facility can receive the waiting number by designating the time, the user can process the work promptly at the desired time, and the user can use the mobile terminal to wait for the waiting number. When accessing the issuing system, the user can find out the location of the current user, guide the distance and arrival time of the nearest point to the location, and provide information on the number of people waiting at the location. User convenience is improved, such as the use of a business processing facility, thereby improving the reliability of the business processing facility and having superior competitiveness over other companies.

In addition, the air number issuing system and method according to the present invention, in calculating the expected waiting time at the time of issuing the air number, the proficiency information of the processing staff, processing business information, customer age information, processing type information (whether online or offline) It is calculated based on various items including information on the number of documents submitted and the number of items to be filled out.It also extracts the year, month and day statistics to determine adjustment values based on standard deviation and variance values. By giving weights for days (salary days and last days), the correction is calculated by mixing the comparison with the actual processing time of the last 100 estimated processing times, so that the very accurate estimated waiting time is calculated and provided to the user, Work can be done more efficiently from the point of view of the business processing facility, and personal time management is possible from the user's point of view because the waiting time is accurate. Convenience, etc., which can be as efficient can be greatly improved.

1 is a view schematically showing the configuration of an air number issuing system according to an embodiment of the present invention;
2 is a block diagram showing a configuration of a waiting number issuing terminal;
3 is a view showing a touch screen of a terminal for issuing a standby number;
Figure 4 is a block diagram showing the configuration of the integrated management server,
5 is a flowchart illustrating a method for issuing a mobile waiting number through on-site and internet access;
6 is a flow chart for explaining a process of handling a job by a staff in charge at the window of the business processing facility,
7 is a flowchart for explaining a designated time reservation process in the air number issuing method according to the present invention;
8 is a flowchart illustrating a location-based reservation process in the method for issuing a waiting number according to the present invention;
9 is a flow chart for explaining a process of reassigning a bin number to an on-site waiter when a bin number is generated in the method for issuing an air number according to the present invention;
10 is a view showing an example of several variables for recalculation of waiting time by waiting person;
11 is a diagram illustrating an example of a screen displayed on a mobile terminal of a user when a location based reservation function is selected;
12 is a diagram illustrating an example of a screen displayed on a user's mobile terminal when a designated time reservation function is selected;
13 is a view showing an example of a designated time selection screen displayed on the user's mobile terminal when the designated time reservation function is selected;
14 is a view showing an example of a task selection screen displayed on a user's mobile terminal;
15 is a diagram illustrating an example of a screen displayed on a mobile terminal of a user who is waiting after issuing a waiting number;
FIG. 16 is a diagram illustrating an example of a previous turn receiving screen displayed on a mobile terminal of a waiting user after issuing a waiting number; FIG.
17 shows an example of a teller terminal screen;
18 is an example of a window staff terminal screen, showing an example of a work start information input screen;
19 is an example of a window staff terminal screen, showing an example of a screen during work;
20 is a view showing an example of a work result input screen as an example of a window staff terminal screen.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings. While the present invention has been described in connection with what is presently considered to be the most practical and preferred embodiment, it is to be understood that the invention is not limited to the disclosed embodiments. It should be understood, however, that the invention is not intended to be limited to the particular forms disclosed, but includes all modifications, equivalents, and alternatives falling within the spirit and scope of the invention.

Also, unless otherwise defined, all terms used herein, including technical or scientific terms, have the same meaning as commonly understood by one of ordinary skill in the art to which this invention belongs. Terms such as those defined in commonly used dictionaries are to be interpreted as having a meaning consistent with the meaning of the context in the relevant art and, unless explicitly defined herein, are to be interpreted as ideal or overly formal Do not.

As shown in Figure 1, the air number issuing system according to an embodiment of the present invention, the air number issuing terminal 10, integrated management server 20, the window management terminal 30, the sequence number display terminal 40 , An internet website 50, an internet network 60, and a user mobile terminal 70.

The waiting number issuing terminal 10 is installed in a customer waiting space of a business processing facility such as a financial institution, a public office, a hospital, and issues a waiting number table to a user (customer), as shown in FIG. As such, the air number issuing terminal 10 includes a short range communication module 11 for issuing a mobile air number.

In addition, the waiting number issuing terminal 10 includes a control unit 12, a data transmitting and receiving unit 13 and an input / output unit 14, as shown in Figure 3, a touch screen provided with a plurality of work selection icons And a first button 15 for issuing a general air ticket number printed on the thermal paper, and a second button 16 for issuing a mobile air number.

In FIG. 3, there are three types of task selection icons, financial products, deposits, and loans, but the task selection icons may be further subdivided. On the other hand, in the margin of the touch screen, for example, the phrase "press the first button when issuing the waiting number table, press the second button when issuing the mobile waiting number, please close the smart phone" may be displayed. have.

The controller 12 controls the short range communication module 11, the data transceiver 13, and the input / output unit 14. Here, the short-range communication module 11 is for communication with the short-range communication module provided in the user mobile terminal 70, the data transmission and reception unit 13 is for data transmission and reception with the integrated management server (20). The input / output unit 14 is for outputting information to the touch screen and receiving user information through the touch screen.

The short range communication module provided in the air number issuing terminal 10 or the user mobile terminal 70 may each include an NFC chip. However, the present invention is not limited thereto, and any communication module capable of short range communication may be used. .

The integrated management server 20 is wired or wirelessly connected to the air number issuing terminal 10, and receives a user's input information when the air number table or mobile air number issuing request, allocates a waiting number, and calculates an expected waiting time. So that a waiting number table or waiting number is issued. At this time, the air number table using the general thermal paper is discharged to the output unit is issued, the mobile air number is sent to the user mobile terminal 70 is issued.

As shown in FIG. 4, the integrated management server 20 includes a communication unit 25 for communication with the user mobile terminal 70 connected to the air number issuing terminal 10 or the Internet website 50. An input / output processor 28 for outputting information to the waiting number issuing terminal 10 or the user mobile terminal 70 or processing information input from the waiting number issuing terminal 10 or the user mobile terminal 70; Sequence number determination unit 24 for determining the sequence number, a workload amount calculation unit 27 for calculating the expected waiting time by calculating the amount of work and the processing time of the waiting customer and the communication unit 25, the input / output processing unit 28, the sequence number allocation unit The server control part 21 which controls the 24 and the workload amount calculation part 27 is basically provided.

In addition, the integrated management server 20, according to the first feature of the present invention, when the user selects the so-called designated time reservation function, which requests the issuance of the waiting number by specifying the time, the average processing time of the work selected by the user And a reservation processing unit 23 for calculating an expected number of processors based on the sum of the number of expected processors and assigning a waiting number corresponding to a time designated by the user.

That is, for example, assuming that it takes three minutes per customer to process the work selected by the user, one hour will be able to process the work of 20 customers. At this time, if the user designates the reservation time as one hour after the current time, the waiting number plus 20 in the final order will be issued. In this way, when a user reserves a waiting number by designating a time, he / she can visit the business processing facility at the scheduled time and process the work immediately without waiting. This is convenient and can reduce unnecessary waste of time. Becomes possible.

In addition, the integrated management server 20, according to the second aspect of the present invention, for example, the location-based reservation function selection for the user to request the issuance of a waiting number to access the Internet website 50 from any place outside At the time, the location-based reservation processing unit 29 for querying the current location of the user to provide a location, distance, time required and waiting information of the point in close proximity.

The location-based reservation processing unit 29 measures the current location of the user using GPS or base station information, and the distance and traffic using the location information measured by the location measuring unit 29a. The position processing part 29b which calculates the time required by a means selection is provided.

With this location-based reservation function, users can easily know the business processing facilities near their current location, as well as the distance, time required, and waiting information of the branch in advance. As a result, he can do his job very quickly. In other words, by using the information provided as described above it will be possible to select a relatively quiet point in the near distance from where it is located to process the work.

In addition, according to the third aspect of the present invention, the integrated management server 20 renews the waiting information in real time by recalculating the expected waiting time for each waiter according to the business processing result after issuing the mobile waiting number, and updating as described above. And a waiting information update unit 22 for transmitting the estimated waiting time to the user mobile terminal.

The waiting information updating unit 22 includes a work processing time including proficiency information, processing work information, customer age information, processing type information (online or offline), submitted document number information, and entry item information inputted by a staff in charge; A statistics collector 22a for collecting related information, and a statistics processor 22b for determining weights and adjustment values using the statistical data collected by the statistics collector 22a.

The statistics processing unit 22b extracts year, month and day statistics to determine adjustment values based on standard deviation and variance values, and assigns weights to the number of visitors, the number of windows, and a specific day (eg, salary day or last day), The correction value is adjusted by mixing the comparison with the actual processing time of the last 100 expected processing times.

10 shows an example of various information related to the processing time as described above. That is, even in the same job, the work processing time will vary according to the experience or skill of the employee in charge, and the work processing time will vary depending on the age or work type of the customer. In addition, offline work will take longer than online work, and if a lot of documents are submitted or many items are filled, the work time will be longer.

Given these circumstances, if the employee in charge handles a task and inputs various variables in detail, and calculates the expected processing time based on such various information, the expected waiting time can be calculated more accurately when the waiting number is issued. In addition, when the estimated waiting time is updated by recalculating the estimated waiting time for each waiter according to the business process result based on the above information, and transmitting the updated expected waiting time to the user mobile terminal in real time, the user himself Because we can know exactly the waiting time of, we will be able to manage the time more efficiently.

The attached FIG. 17 shows the screen of the teller terminal 30, the current time and the number of waiters are displayed on the screen before starting work, and there are next number call buttons, work start buttons, and other work buttons on the screen.

FIG. 18 shows a task start information input screen of the teller terminal 30, which includes, for example, an expected task input for inputting a task selected when the user is issued a waiting number and a user age of the user; There may be a part for inputting.

19 shows a screen during the work of the window staff terminal 30. As shown, this screen is provided with a part for inputting the employee information. Therefore, the employee in charge handles the work requested by the customer after entering his information on the screen.

20 shows the work result input screen of the window staff terminal 30. After processing a single customer's job, the employee in charge enters whether the processing form is online or offline, for example, how many documents were submitted, how many items were filled out, etc. Enter the same information.

18 to 20, the customer information and the business process information including the information entered by the staff in charge is collected by the statistics collection unit 22a of the integrated management server 20 to store the statistics.

Based on the data processed by the statistics collecting unit 22a and the statistical processing unit 22b as described above, the integrated management server 20 calculates an expected waiting time for each newly issued air number, and also when a business process is made. The estimated waiting time for each waiter is updated to reflect the newly updated data.

As described above, the air number issuing system according to the present invention calculates and recalculates the expected waiting time in consideration of various variables, so that the user can know exactly the time for which he / she should wait, thereby reducing unnecessary waste of time, etc. Time management can be performed efficiently.

On the other hand, the integrated management server 20 according to the fourth aspect of the present invention, after the mobile air number issuance, if the empty number occurs due to the turn number, etc., the order number is changed to the mobile terminal of the first subordinate customer of the current waiting customers It may be provided with a waiting customer processing unit 26 for reassigning the empty sequence number if the user agrees by transmitting information that it is possible. Here, if the user does not agree, the message of the same content is transmitted to and processed by the mobile terminal of the second subordinate waiting customer.

When such an empty order number among the waiting numbers is generated by the waiting customer processing unit 26, the subordinate customer may be reassigned the waiting number to process the work more quickly.

EMBODIMENT OF THE INVENTION Hereinafter, the air number issuing method by this invention is demonstrated.

5 is a flowchart for explaining a method for issuing a mobile waiting number through an on-site and internet connection. With reference to this, the basic process of the air number issuing method according to the present invention will be described.

The method for issuing a waiting number according to the present invention includes a process of issuing a waiting number to a mobile terminal such as a smart phone carried by a customer by visiting a workplace, a business processing facility, and waiting by a mobile terminal from the outside before visiting the business processing facility. The process of accessing the web site of the number issuing system and issuing the waiting number can be roughly classified. Of course, in the case of the present invention, like a general air ticket number issuing apparatus, it may be issued as an air ticket number in a form in which air numbers are printed on a thermal paper. First, this is briefly described as follows.

A user who visits to use the business processing facility presses the first button 15 of the air number issuing terminal provided in the customer waiting space and selects a processing job on the touch screen. Then, for example, a waiting number table printed with the waiting number, waiting number, and expected waiting time is discharged and issued to the outlet of the waiting number issuing terminal. Since the air ticket issuing method is performed by the same process as the general air ticket issuing apparatus, a detailed description thereof will be omitted.

Next, a description will be given of a method for issuing a waiting number to a user mobile terminal by visiting a business processing facility.

The air number issuing terminal according to the present invention is provided with a first button 15 for issuing an air number table and a second button 16 for issuing a mobile air number. A user who visits to use a business processing facility presses the second button 16 for issuing a mobile waiting number, selects a mobile waiting number issuance, and touches the mobile terminal with the waiting number issuing terminal (S110).

Then, the short range communication module of the air number issuing terminal 20 and the short range communication module of the user mobile terminal communicate with each other. Then, the integrated management server 10 recognizes the short range communication (S120) and the air number issuing terminal 20. Activate the task selection icon.

Accordingly, a task selection icon is displayed on the touch screen of the air number issuing terminal 10 as shown in FIG. 3, and the user selects a task to be processed (S130).

When the user selects a task, the integrated management server 20 calculates the current waiting number and the expected waiting time (S140), assigns the waiting number (S150) and assigns the assigned waiting number to the user mobile terminal 70. Transfer and end (S160).

On the other hand, the method for issuing the air number according to the present invention, in addition to the method for issuing the air number to the mobile terminal by visiting the business processing facility as described above, as described above, waiting outside the mobile terminal before visiting the business processing facility as described above. It is also possible to access the Internet website 50 of the number issuing system and obtain a waiting number. This is as follows.

The user connects to the Internet website of the air number issuing system by using a mobile terminal and requests a mobile air number issuance (S111).

Then, the integrated management server displays the processing task selection screen on the user mobile terminal (S130). An example of the screen of the user mobile terminal displaying such a work selection screen is shown in FIG. 14. The configuration of the screen is the same as the task selection screen of the above-mentioned standby number issuing terminal.

When the user selects a task on the task selection screen, the integrated management server calculates the waiting number and the expected waiting time of the task (S140), assigns a waiting number (S150), and assigns the assigned waiting number to the user mobile terminal. Transfer and end (S160).

An example of a display screen of a user mobile terminal having been issued a standby number through the above process is shown in FIG. 15. This screen records the waiting number issuing time, waiting number, and estimated waiting time, and the Resume button and the Abandon button are displayed on one side.

When the user touches the button for receiving a turn again, the same process is repeated as above, and a new waiting number is issued. If the button is touched for giving, the waiting number is issued in an empty order and the process ends.

6 is a flowchart for explaining a process of handling a job by a staff in charge at the window of a business processing facility. 6 is an accurate waiting time information to the user by issuing and updating the expected waiting time for each waiter according to the business process result after issuing the waiting number and transmitting the updated expected waiting time information to the user mobile terminal in real time. It is shown to explain the function for providing.

To handle the task, the counter staff calls the waiter (S210). Such a waiting call can be made by clicking (or touching) the next number call button provided on the window staff terminal screen as shown in FIG.

When the person in charge calls the waiter, the order number is displayed on the number display terminal 40 of the store (S220) and the push notification information is transmitted to the user mobile terminal (S221).

When the user who has been issued the corresponding waiting number in the above process comes to the counter, the employee in charge first inputs the processing information (S230). In other words, information such as what kind of work is done and how old the customer is. This business process information is made on the screen as shown in FIG.

Then, the task is processed on the screen of the counter staff terminal as shown in FIG. 19 and inputs the staff staff information (S240).

After processing the work, the counter clerk opens the screen as shown in FIG. 20 on the terminal and inputs the work processing result (S250).

As described above, various information inputted by the counter staff while processing a job are sent to the statistics collection unit and collected. Based on the statistical data, the integrated management server recalculates the expected waiting time for each waiter (S260). Update (S270). Although not shown in FIG. 6, the updated estimated waiting time information may be transmitted to the user mobile terminal that is waiting in real time, and thus, the waiter may know exactly the time to wait for himself.

7 is a flowchart for explaining a designated time reservation process in the air number issuing method according to the present invention. That is, the method for issuing a waiting number according to the present invention can be issued a waiting number at a time designated by a user, and when such a function is used, the user receives the waiting number in advance and then visits the business processing facility and waits for the task immediately. Can be processed.

A user who wants to use a business processing facility accesses an Internet website of an air number issuing system through a mobile terminal and requests for mobile air number issuance, in particular, a designated time reservation mobile air number issuance (S310).

Then, the integrated management server displays the task selection screen on the user mobile terminal (S320). At this time, the screen of the user mobile terminal is as shown in FIG.

When the user selects a task (S320), the integrated management server displays a screen for selecting whether to make a reservation on the user's mobile terminal directly or by specifying a time (S330). 12 illustrates a screen of the user mobile terminal on which the designated time reservation screen is displayed.

When the user selects the designated time reservation on the mobile terminal screen as described above, the integrated management server displays a screen for selecting the designated reservation time on the user mobile terminal. This screen is shown in FIG.

When the user selects a time to schedule by pressing the up and down key button (S340), the integrated management server calculates the expected number of processors based on the average processing time of the task (speaking the task selected by the user) (S350), After allocating the number of processors by assigning the waiting number corresponding to the designated time (S360), the assigned waiting number is transmitted to the user mobile terminal (S370).

On the other hand, if the user immediately selects the reservation in step S330, the integrated management server calculates the waiting number and waiting time of the task (S331) after assigning the waiting number (S332), and transmits the assigned waiting number ( S370) performs the process.

8 is a flowchart for describing a location-based reservation process in the method for issuing an air number according to the present invention. That is, the air number issuing system according to the present invention has a so-called location-based reservation function in which a user requests an air number issuance by accessing the internet website of the air number issuing system from any place outside. When selecting such a function, the current location of the user can be queried to provide the location, distance, time required, and waiting information of the location in close proximity. The process of this function is as follows.

When a user who wants to use a business processing facility accesses the Internet website of the air number issuing system by using a mobile terminal and requests for mobile air number issuance, in particular, issuance of a air number by the location-based mobile air number reservation function, the integrated management server sends a GPS. Inquiring the location information of the current user using the base station information (S410), and displays the location, distance, time required and waiting information of the point near the current user location through the location information (S420). An example of a user mobile terminal screen on which the above information is displayed is shown in FIG. 11.

As shown in FIG. 11, the user mobile terminal screen displays the user location along with a predetermined map, the location of the processing facility close to the user location, and the distance to each point, the number of waiting people, and the estimated waiting time. Is displayed. Viewing such a screen, the user can select a point where the distance is close or there are few waiters.

When the user selects a point (S430), the integrated management server to display the task selection screen on the user mobile terminal to select a task (S440).

When the user selects a task, the integrated management server displays the route and the transportation selection screen to the point on the user mobile terminal and selects it (S450).

When the user selects a route and a means of transportation, the integrated management server calculates and provides the estimated arrival time to the point to the user (S460) and reserves a waiting number based on the estimated arrival time, or reserves another reserved time. A screen for selecting whether or not to reserve immediately or to be displayed on the user mobile terminal to be selected (S470).

If the user selects the reservation as the expected arrival time, the estimated number of processors is calculated based on the average processing time of the work selected by the user, the estimated number of processors is added, and the waiting number corresponding to the estimated arrival time is assigned (S480). After the transmission to the user mobile terminal is terminated.

On the other hand, when the user makes a reservation by designating a different time in step S470, by performing a designated time reservation process as shown in FIG. 7 to allocate and transmit a waiting number (S471), and when selecting an immediate reservation, FIG. 5 The Internet access wait number issuance process shown in FIG. 7 is performed to assign and transmit a wait number (S472).

9 is a flowchart illustrating a process of reassigning a bin number to an on-site waiter when a bin number is generated in the method for issuing an air number according to the present invention. That is, the air number issuing method according to the present invention, as described above, when the blank number occurs due to the number relinquishing after the mobile air number is issued information that can be changed to the mobile terminal of the first subordinate waiting customers of the field waiting customers If the user agrees to transmit the number, the function can improve the efficiency of business process by reassigning the empty sequence number. The process is as follows.

If an empty turn occurs in the middle due to abandonment of the user's issued mobile waiting number (S510), the occurrence of such a blank turn is transmitted to the integrated management server.

The integrated management server checks the authentication information of the first subordinate waiting among the on-site waiting customers (S520), and when the short-range communication is authenticated (S530), transmits a sequence change consent message to the mobile terminal of the waiting site (S540). An example of the screen of the mobile terminal receiving the message is shown in FIG. 16.

As shown in FIG. 16, the screen of the mobile terminal has the previously issued waiting number information, and can be advanced to the reservation number 82 overlapping the screen. Do you want to change it? Is displayed.

If the user agrees to change the sequence number (S550), the user reassigns the sequence number of the empty sequence number (S560). On the other hand, if the user disagrees, the process returns to step S520 and checks the authentication information of the second-priority waiter, and then repeats steps S530, S540, S550, and S560.

As described above, the air number issuing system and method according to the present invention can reduce the use of the existing thermal paper by issuing the air number to a mobile terminal, such as a smart phone that most people possess, and also the business process Since the waiting number can be issued in advance before going to the facility, it is possible to efficiently manage the work and manage individual time efficiently, such as reducing the waiting time in processing the work.

In the foregoing, the invention has been described in an illustrative manner. It is to be understood that the terminology used herein is for the purpose of description and should not be regarded as limiting. Various modifications and variations of the present invention are possible in light of the above teachings. Therefore, unless otherwise indicated, the present invention may be practiced freely within the scope of the claims.

10; waiting number issuing terminal 11; near field communication module
12; control unit 13; data transmission and reception unit
14; input and output unit 15, 16; first and second buttons
20; integrated management server 22; standby information update unit
22a; statistics collector 22b; statistics processor
23; reservation processing unit 24; sequence allocation
25; communication unit 26; standby customer processing unit
27; workload calculation unit 28; I / O processing unit
29; location-based reservation processing unit 29a; location measuring unit
29b; position processing unit

Claims (20)

Is installed in the customer waiting space of the business processing facility issuing a waiting number table to the user, the waiting number issuing terminal having a short-range communication module for the mobile waiting number issuing and two user buttons;
A communication unit for communicating with the user mobile terminal connected to the waiting number issuing terminal or the Internet website; An input / output processing unit which processes information input / output from the waiting number issuing terminal or the user mobile terminal; Turntable determining the wait turn; A workload calculation unit configured to calculate an expected waiting time by calculating a workload and a processing time of the waiting customer; A standby information updating unit for updating the waiting information in real time by recalculating the estimated waiting time for each waiting person using statistical data according to the business processing result after issuing the mobile waiting number; If an empty turn occurs due to abandonment of the turn after the issuance of a mobile wait number, the wait customer who reassigns the blank turn number if the user agrees by sending information that the turn order can be changed to the mobile terminal of the first priority wait customer among the on-site wait customers. Processing unit; And a server controller for controlling the communication unit, the input / output processing unit, the sequence number allocation unit, the workload calculation unit, the standby information updating unit, and the standby customer processing unit. And
And a user mobile terminal having a short range communication module capable of communicating with a short range communication module of the air number issuing terminal and receiving a waiting number. delete delete According to claim 1, wherein the waiting number issuing terminal,
A touch screen provided with a plurality of task selection icons;
An input / output unit for outputting information to the touch screen and receiving user information through the touch screen;
A data transmission / reception unit for data transmission and reception with the integrated management server; A control unit controlling the short range communication module, an input / output unit, and a data transmission / reception unit;
A first button for issuing an air ticket number in paper form; And
And a second button for issuing a waiting number to a mobile terminal. delete delete delete The standby information updating unit of claim 1,
Statistics collection unit that collects information related to the processing time including proficiency information, processing work information, customer age information, processing type information (whether online or offline), submitted document number information and entry item information input by the staff in charge ; And
And a statistical processor for determining weights and adjustment values using the statistical data collected by the statistical collector. 9. The method of claim 8,
The statistical processing unit extracts year, month and day statistics to determine adjustment values based on standard deviation and variance values, and assigns weights to the number of visitors / windows / specified days (salary days and last days), so that the latest 100 processing times are estimated. And adjusting the correction value by mixing the comparison with the actual processing time. delete a) a visited user selecting a mobile waiting number issuance and touching the mobile terminal with the waiting number issuing terminal to use the work processing facility;
b) an integrated management server communicating with the mobile terminal through a short range communication module to recognize short range communication and to activate a task selection icon;
c) When the user selects a processing task on the touch screen of the air number issuing terminal, the integrated management server calculates the waiting number and the expected waiting time of the task, assigns the air number and assigns the air number to the user mobile terminal. Transmitting;
d) recalculating and updating the estimated waiting time for each person using statistical data according to the business processing result after issuing the mobile waiting number and transmitting the updated expected waiting time information to the user mobile terminal in real time; And
e) If a blank number occurs due to abandonment number after issuing a mobile waiting number, information is sent to the mobile terminal of the first priority waiting customer among the on-site waiting customers. Step number issuance method comprising a. delete The method of claim 11, wherein the d) step,
Based on the information related to the processing time including the proficiency information, processing task information, customer age information, processing form information (online or offline), submitted document number information, and entry item information input by the responsible staff, By extracting the daily statistics and setting the adjustment value based on the standard deviation and the variance value, and weighting the number of visitors, the number of windows, and the specific days (salary days and last days), the comparison with the actual processing time of the last 100 estimated processing times And adjusting the correction value to calculate or recalculate the expected waiting time to update the waiting information. delete delete a) requesting a user to issue a mobile waiting number by accessing an Internet website of a waiting number issuing system using a mobile terminal by a user who intends to use a business processing facility;
b) displaying, by the integrated management server, a task selection screen on the user mobile terminal;
c) when the user selects a task, displaying, by the integrated management server, a screen for selecting whether to reserve the user's mobile terminal directly or by specifying a time;
d) In step c), if the user selects the reservation immediately, the integrated management server calculates the waiting number and the expected waiting time of the task, allocates the waiting number, and selects the designated time reservation, selecting the designated reservation time. Displaying a screen on a user mobile terminal;
e) If the user selects the designated reservation time, the integrated management server calculates the expected number of processors based on the average processing time of the work selected by the user, and adds the number of expected processors to assign the waiting number corresponding to the designated time. ;
f) transmitting the waiting number assigned in step d) and step e) to the user mobile terminal; And
g) If a blank number occurs due to abandonment number after issuing a mobile waiting number, information is sent to the mobile terminal of the first priority waiting customer among the on-site waiting customers. Step number issuance method comprising a. a) requesting a user to issue a mobile waiting number by accessing an Internet website of a waiting number issuing system using a mobile terminal by a user who intends to use a business processing facility;
b) the integrated management server inquiring the current user location information by using the GPS or base station information to provide the location, distance, time required and waiting information of the point in close proximity to the current user location;
c) when the user selects the point, the integrated management server displaying a work selection screen on the user mobile terminal;
d) when the user selects a task, the integrated management server displaying a route and a transportation selection screen to the point on the user terminal;
e) If the user selects a route and means of transportation, the integrated management server calculates the estimated arrival time to the point, reserves the waiting number at the estimated arrival time, reserves at another designated time, or makes an immediate reservation. Displaying a screen for selecting whether or not to display on a user mobile terminal;
f) In step e), if the user selects the reservation as the expected arrival time, the estimated number of processors is calculated based on the average processing time of the task selected by the user, and the number of estimated processors is added to correspond to the estimated arrival time. Assigning a waiting number;
g) when the user selects the designated time reservation in step e), the integrated management server displaying a screen for selecting the designated reservation time on the user terminal;
h) If the user selects the designated reservation time, the integrated management server calculates the estimated number of processors based on the average processing time of the work selected by the user, and adds the estimated number of processors to assign the waiting number corresponding to the designated reservation time. step;
i) if the user selects the reservation immediately in the step e), the integrated management server calculates the waiting number and the expected waiting time of the task to assign a waiting number;
j) transmitting the waiting number assigned in step f) or h) or i) to the user mobile terminal; And
k) If a blank number occurs due to abandonment of the number after the issuance of the mobile waiting number, information is sent to the mobile terminal of the first priority waiting customer among the on-site waiting customers. Step number issuance method comprising a. delete 18. The method according to claim 16 or 17,
Integrated management server is based on the information related to the processing time, including the proficiency information, processing work information, customer age information, processing type information (online or offline), the number of documents submitted, and the number of entries items input by the staff in charge Calculating an initial expected waiting time, recalculating and updating the expected waiting time for each waiter according to the result of the business process, and transmitting the updated expected waiting time information to the user mobile terminal in real time; How to issue a waiting number. 20. The method of claim 19,
Estimated waiting time Asset release Year, month and day statistics are extracted to determine adjustments based on standard deviations and variances, and weighted on the number of visitors / windows / specific days (salary days and last days), thus processing the last 100 forecasts. A waiting number issuing method characterized by adjusting a correction value by mixing the comparison with the actual processing time of time.

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