WO2017002988A1 - Reservation standby and calling system - Google Patents

Reservation standby and calling system Download PDF

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Publication number
WO2017002988A1
WO2017002988A1 PCT/KR2015/006683 KR2015006683W WO2017002988A1 WO 2017002988 A1 WO2017002988 A1 WO 2017002988A1 KR 2015006683 W KR2015006683 W KR 2015006683W WO 2017002988 A1 WO2017002988 A1 WO 2017002988A1
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Prior art keywords
waiting
sequence
mobile terminal
information
turn
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PCT/KR2015/006683
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French (fr)
Korean (ko)
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신은종
이성종
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신은종
(주)에프에스알엔티
이성종
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Priority to PCT/KR2015/006683 priority Critical patent/WO2017002988A1/en
Publication of WO2017002988A1 publication Critical patent/WO2017002988A1/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G08—SIGNALLING
    • G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
    • G08B3/00—Audible signalling systems; Audible personal calling systems

Definitions

  • the present invention relates to reservation waiting and calling systems that can be used in banks, hospitals, and the like.
  • the present invention has been made to solve the problems of the prior art as described above, and can be efficiently and easily assigned and used the waiting sequence of a specific place through the NFC communication with the mobile terminal, it is also possible to protect the personal information together
  • the purpose is to provide a reservation wait and call system.
  • an object of the present invention is to provide a reservation waiting and calling system that can receive a waiting number of people and waiting time in real time to the mobile terminal, to perform other tasks by leaving the specific place during the waiting time.
  • an object of the present invention is to provide a reservation waiting and calling system that can reliably calculate the waiting time by day and time zone.
  • an object of the present invention is to provide a reservation waiting and calling system that can be canceled by the user at random, or automatically canceled by the server according to the position of the mobile terminal to facilitate the turn management.
  • NFC reader is arranged in a specific place, issuing a waiting sequence to perform a specific task with other users in sequence;
  • NFC terminal is built-in, NFC communication in the operation to approach the NFC reader, the mobile terminal for driving the standby sequence issuing mode;
  • the turn-by-wait management server of the present invention updates the waiting number information and the waiting time information in real time as the previous specific tasks are processed, and through the wireless transmission and reception means so that even if the mobile terminal is located outside the specific place
  • the apparatus may be configured to transmit updated waiting person information and updated waiting time information to the mobile terminal.
  • the turn-by-wait management server of the present invention stores the processing time data of specific jobs, calculates the processing time by day and processing time by day using the accumulated processing time data, and then multiply by the number of waiting people information expected waiting And generating time information.
  • the waiting order issuing mode displayed on the mobile terminal of the present invention includes a turn cancel button, and when the turn cancel button is pressed, the turn cancel information is transmitted to the turn wait management server, or the location information of the mobile terminal is turned to the turn wait management server. Even if it is transmitted in real time and the sequence cancel button is not input, the turn standby management server generates the sequence cancel information when the mobile terminal is located at a position exceeding a preset distance range threshold when the sequence number of the mobile terminal arrives. The standby management server may delete the sequence number according to the sequence cancellation information, and notify the mobile terminal that the sequence number has been cancelled.
  • the reservation waiting and calling system of the present invention through the NFC communication with the mobile terminal can be efficiently and easily assigned and used the waiting sequence of a specific place, and can also protect the personal information It works.
  • the mobile terminal receives the waiting number of people and the waiting time in real time, there is an effect that can perform other tasks by leaving the specific place during the waiting time.
  • the reservation waiting and calling system of the present invention has the effect of reliably calculating the waiting time for each day of the week and for each time zone.
  • the reservation waiting and calling system of the present invention the user can cancel the waiting sequence arbitrarily or the server automatically cancels according to the position of the mobile terminal has the effect that can smoothly manage the waiting sequence.
  • FIG. 1 is a view schematically showing a reservation waiting and calling system according to an embodiment of the present invention.
  • FIG. 2 is a diagram illustrating a standby sequence issuing mode of a mobile terminal according to an embodiment of the present invention.
  • FIG. 3 is a flowchart illustrating a process of generating waiting time information in a reservation waiting and calling system according to an exemplary embodiment of the present invention.
  • FIG. 4 is a flowchart illustrating a waiting sequence cancellation process in the reservation waiting and calling system according to an exemplary embodiment of the present invention.
  • FIG. 1 is a diagram schematically illustrating a reservation waiting and calling system according to an embodiment of the present invention
  • FIG. 2 is a diagram illustrating a standby sequence issuing mode of a mobile terminal according to an embodiment of the present invention
  • 3 is a flowchart illustrating a process of generating waiting time information in a reservation waiting and calling system according to an embodiment of the present invention
  • FIG. 4 is a process of canceling waiting sequence in a waiting and calling system according to an embodiment of the present invention. This is a flowchart.
  • the reservation standby and call system according to an embodiment of the present invention, NFC reader 110, a mobile terminal 120 and the turn standby management server 130.
  • the NFC reader 110 is disposed at a specific place such as a bank, a hospital, or a public office, and issues a waiting sequence to sequentially perform a specific task with other users.
  • the mobile terminal 120 has a built-in NFC chip, NFC communication in the operation to approach the NFC reader 110, driving the standby sequence issuing mode.
  • the mobile terminal 120 in which the waiting sequence issuing mode is driven includes specific place information 121 about a business name, a branch name, a phone number, and a location of a specific place, and a turn waiting management server 130. It is possible to display the wait order information 122 issued and transmitted from the wait wait time information 123 calculated based on the wait wait time information and the wait wait time information 124 calculated based on the wait order information.
  • the turn standby management server 130 generates a turn sequence based on a currently issued turn sequence in response to a request for issuing a turn sequence of the mobile terminal 120 when driving the turn sequence issuing mode, and then executes the mobile terminal through a wireless transmission / reception means. It transmits to 120 and manages the arrival state of a waiting sequence.
  • the reservation waiting and calling system configured as described above can be efficiently and easily designated and used for a waiting sequence of a specific place through NFC communication with a mobile terminal, and can also protect personal information. There is an advantage.
  • the turn-by-wait management server 130 updates the waiting number information and waiting time information in real time as the previous specific tasks are processed, and the mobile terminal 120 is located outside the specific place. It is possible to transmit the updated waiting number information and the updated waiting time information to the mobile terminal 120 through the wireless transmission and reception means so as to be able to receive even when located.
  • the user has an advantage in that the mobile terminal receives the waiting number of people and the waiting time in real time, and can easily perform other tasks by leaving the specific place during the waiting time.
  • the turn-by-wait management server 130 stores processing time data of specific jobs (S110), and calculates processing time by day and processing time by time using accumulated processing time data. In operation S120, it is possible to generate waiting time information by multiplying the number of waiting people information in operation S130.
  • the reservation waiting and calling system has an advantage of reliably calculating the waiting time for each day and time zone.
  • the standby number issuing mode displayed on the mobile terminal 120 is provided with a turn cancel button, when the turn cancel button input cancel the turn to the turn wait management server 130 Even if the information is transmitted (S210) or the location information of the mobile terminal 120 is transmitted in real time to the turn-waiting management server 130, the turn-by-wait management server 130 is the mobile terminal 120 At the time when the turn arrives, the mobile terminal 120 determines whether the location exceeds the preset distance range threshold value (S220), and generates the turn cancellation information when the position is exceeded, the turn wait management server 130 Deleting the order number according to the order cancellation information (S230), it is possible to inform the mobile terminal 120 that the order number is canceled (S240). In this case, when the mobile terminal 120 is located at a position less than or equal to the distance range threshold, it is possible to further add a predetermined sequence waiting time (S250).
  • S250 predetermined sequence waiting time
  • the reservation waiting and calling system according to an embodiment of the present invention, the user cancels the waiting sequence arbitrarily or the server automatically cancels according to the position of the mobile terminal, so that the waiting management can be smoothly performed without delay.

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Abstract

The present invention relates to a reservation standby and calling system which can be used in banks, hospitals, etc. The reservation standby and calling system according to the present invention comprises: an NFC reader which is disposed at a specific place, and issues a standby order in order to sequentially perform specific work with other users; a mobile terminal into which an NFC chip is embedded, and which, by means of an action of approaching the NFC reader, drives a standby order issue mode through NFC communication; and an order-standby management server which, when the standby order issue mode is driven, creates, according to a request for issuing the standby order of the mobile terminal, a standby order on the basis of the order of a currently issued standby order, transmits the standby order to the mobile terminal via a wireless transmission and reception means, and manages the arriving state of the standby order.

Description

예약대기 및 호출 시스템Reservation Waiting and Calling System
본 발명은 은행, 병원 등에서 사용 가능한 예약대기 및 호출 시스템에 관한 것이다.The present invention relates to reservation waiting and calling systems that can be used in banks, hospitals, and the like.
일반적으로, 은행이나 극장, 병원, 대형 음식점, 운전면허 시험장 등과 같은 장소에서는 각기 특정한 작업(예컨대 은행의 경우는 입출금, 대출, 상담 업무)을 진행하기 위한 상근 인원과 업무 창구가 제한되어 있는데 비해서, 해당 작업을 요청하는 사용자가 과다하여 차례대로 줄을 서서 기다려야 하는 불편함이 있었다.In general, in places such as banks, theatres, hospitals, restaurants, driver's license exams, etc., there are a limited number of full-time staff and offices for performing specific tasks (e.g., deposit and withdrawal, loans, counseling in the case of banks). There was an inconvenience of having to wait in line in order because there are too many users requesting the work.
이러한 불편함의 해소를 위해, 최근에는 번호 대기표를 순서대로 인쇄하여 발행하는 순번 대기표 발행기를 통해 사용자가 번호 대기표를 순서적으로 뽑아서 대기하게 되면, 별도의 표시부를 통해서 대기하고 있는 번호를 순서적으로 표시함으로써 자신의 순서를 인지할 수 있도록 하는 시스템이 제안되어 적용되고 있는 상태이다. 이러한 순번 대기표 발행기가 적용된 순번 대기 시스템에서는 특정 장소에서 다수의 사용자가 줄을 서서 기다리지 않고서도 번호 대기표에 따라 순서적으로 작업을 진행할 수 있도록 되어 있어서, 사용자에게 큰 편의성을 제공할 수 있게 된다.In order to alleviate this inconvenience, recently, when a user draws a number of waiting tables in sequence through a number waiting table issuer, which prints and issues the number waiting tables in order, the waiting numbers are sequentially displayed through a separate display unit. By doing so, a system that can recognize one's own order has been proposed and applied. In the queuing system in which the queuing table issuer is applied, a plurality of users can proceed in sequence according to the queuing table without waiting in line at a specific place, thereby providing great convenience to the user.
하지만, 종래의 순번 대기표 발행기가 적용된 순번 대기 시스템의 경우에는 별도의 표시부를 통해 표시되는 대기번호의 경과 상태나 대기 인원의 파악을 위해 해당 장소에 반드시 머물러 있어야 하기 때문에 공간적인 구속이 불가피하고, 순서가 지난 번호 대기표의 재사용이 어려움에 따른 물자 낭비와 환경 문제가 야기되며, 번호 대기표 발행기가 불특정 사용자에게 무분별하게 노출되어 있음에 따른 번호 대기표의 남발이 초래되는 문제점이 있다.However, in the case of a conventional waiting system to which a conventional waiting table issuer is applied, spatial restraint is inevitable because the waiting number must be stayed at the corresponding place to grasp the elapsed state of the waiting number displayed through a separate display unit or the waiting person. Waste of materials and environmental problems are caused due to the difficulty in reusing the old number waiting table, and there is a problem in that the number waiting table issuer is inadvertently exposed to an unspecified user.
본 발명은 상술한 바와 같은 종래 기술의 문제점을 해결하기 위하여 안출된 것으로, 모바일 단말기와 NFC 통신을 통해 특정 장소의 대기 순번을 효율적이며 손쉽게 지정받고 사용할 수 있으며, 개인정보의 보호도 함께 도모할 수 있는 예약대기 및 호출 시스템을 제공하는데 그 목적이 있다.The present invention has been made to solve the problems of the prior art as described above, and can be efficiently and easily assigned and used the waiting sequence of a specific place through the NFC communication with the mobile terminal, it is also possible to protect the personal information together The purpose is to provide a reservation wait and call system.
또한, 본 발명은 모바일 단말기로 대기인원수 및 대기예상시간을 실시간으로 업데이트 받아, 대기시간 동안 특정 장소에서 이탈하여 다른 업무를 수행할 수 있는 예약대기 및 호출 시스템을 제공하는데 그 목적이 있다.In addition, an object of the present invention is to provide a reservation waiting and calling system that can receive a waiting number of people and waiting time in real time to the mobile terminal, to perform other tasks by leaving the specific place during the waiting time.
또한, 본 발명은 대기예상시간을 요일별 및 시간대별로 신뢰성있게 산출할 수 있는 예약대기 및 호출 시스템을 제공하는데 그 목적이 있다.In addition, an object of the present invention is to provide a reservation waiting and calling system that can reliably calculate the waiting time by day and time zone.
또한, 본 발명은 대기순번을 사용자가 임의로 취소하거나 모바일 단말기의 위치에 따라 서버가 자동으로 취소하여 순번대기 관리를 원활하게 할 수 있는 예약대기 및 호출 시스템을 제공하는데 그 목적이 있다.In addition, an object of the present invention is to provide a reservation waiting and calling system that can be canceled by the user at random, or automatically canceled by the server according to the position of the mobile terminal to facilitate the turn management.
본 발명이 해결하고자 하는 과제들은 이상에서 언급한 과제로 제한되지 않으며, 여기에 언급되지 않은 본 발명이 해결하려는 또 다른 과제들은 아래의 기재로부터 본 발명이 속하는 기술 분야에서 통상의 지식을 가진 자에게 명확하게 이해될 수 있을 것이다.The problem to be solved by the present invention is not limited to the above-mentioned problem, another problem to be solved by the present invention not mentioned herein is to those skilled in the art from the following description. It will be clearly understood.
본 발명에 따른 예약대기 및 호출 시스템은, 특정 장소에서 배치되어, 특정 작업을 여타 사용자들과 순서적으로 수행하기 위해 대기순번을 발급하는 NFC 리더기; NFC칩이 내장되며, NFC 리더기에 접근시키는 동작으로 NFC 통신하여, 대기순번 발급 모드를 구동하는 모바일 단말기; 및 대기순번 발급 모드 구동시 모바일 단말기의 대기 순번 발급 요청에 따라, 현재 발급된 대기 순번의 순서에 의거하여 대기 순번을 생성하여 무선 송수신 수단을 통해 모바일 단말기에 전송하고, 대기 순번의 도래 상태를 관리하는 순번대기 관리 서버를 포함한다.Reservation waiting and call system according to the present invention, NFC reader is arranged in a specific place, issuing a waiting sequence to perform a specific task with other users in sequence; NFC terminal is built-in, NFC communication in the operation to approach the NFC reader, the mobile terminal for driving the standby sequence issuing mode; And generating a waiting sequence based on the currently issued waiting sequence number when the mobile sequence issuing mode is driven, transmitting the generated standby sequence to a mobile terminal through a wireless transmission / reception means, and managing the arrival state of the standby sequence. Includes a turn on standby management server.
또한, 본 발명의 대기순번 발급 모드가 구동되는 모바일 단말기에는, 특정 장소의 상호명, 지점명, 전화번호 및 위치에 관한 특정 장소 정보와, 순번대기 관리 서버에서 발급되어 전송되는 대기순번 정보와, 대기순번 정보에 의해 연산되는 대기인원수 정보와, 대기인원수 정보에 의해 연산되는 대기예상시간 정보가 표시되는 것을 특징으로 한다.In addition, in the mobile terminal in which the waiting sequence issuing mode of the present invention is operated, specific place information regarding a business name, a branch name, a telephone number, and a location of a specific place, waiting sequence information issued and transmitted from the waiting queue management server, and waiting sequence The waiting number information calculated based on the information and the waiting time information calculated based on the waiting number information are displayed.
또한, 본 발명의 순번대기 관리 서버는 이전 특정 작업들이 처리됨에 따라 대기인원수 정보와 대기예상시간 정보를 실시간으로 업데이트하며, 모바일 단말기가 특정 장소의 외부에 위치하여도 수신 가능하도록 무선 송수신 수단을 통하여, 모바일 단말기로 업데이트된 대기인원수 정보와 업데이트된 대기예상시간 정보를 송신하는 것을 특징으로 한다.In addition, the turn-by-wait management server of the present invention updates the waiting number information and the waiting time information in real time as the previous specific tasks are processed, and through the wireless transmission and reception means so that even if the mobile terminal is located outside the specific place The apparatus may be configured to transmit updated waiting person information and updated waiting time information to the mobile terminal.
또한, 본 발명의 순번대기 관리 서버는, 특정 작업들의 처리시간 데이터를 저장하고, 누적된 처리시간 데이터를 이용하여 요일별 처리시간 및 시간대별 처리시간을 통계 산출한 후, 대기인원수 정보에 곱하여 대기예상시간 정보를 생성하는 것을 특징으로 한다.In addition, the turn-by-wait management server of the present invention stores the processing time data of specific jobs, calculates the processing time by day and processing time by day using the accumulated processing time data, and then multiply by the number of waiting people information expected waiting And generating time information.
또한, 본 발명의 모바일 단말기에 표시되는 대기순번 발급 모드에는 순번취소 버튼을 구비하여, 순번취소 버튼 입력시 순번대기 관리 서버로 순번취소 정보가 전송되거나, 모바일 단말기의 위치 정보가 순번대기 관리 서버로 실시간으로 전송되어 순번취소 버튼을 입력하지 않더라도, 순번대기 관리 서버는 모바일 단말기의 순번이 도래하는 시점에 모바일 단말기가 미리 설정된 거리범위문턱값을 초과하는 위치에 있는 경우 순번취소 정보를 발생시키며, 순번대기 관리 서버는 순번취소 정보에 따라 순번을 삭제하고, 모바일 단말기로 순번이 취소되었음을 알리는 것을 특징으로 한다.In addition, the waiting order issuing mode displayed on the mobile terminal of the present invention includes a turn cancel button, and when the turn cancel button is pressed, the turn cancel information is transmitted to the turn wait management server, or the location information of the mobile terminal is turned to the turn wait management server. Even if it is transmitted in real time and the sequence cancel button is not input, the turn standby management server generates the sequence cancel information when the mobile terminal is located at a position exceeding a preset distance range threshold when the sequence number of the mobile terminal arrives. The standby management server may delete the sequence number according to the sequence cancellation information, and notify the mobile terminal that the sequence number has been cancelled.
상기 과제의 해결 수단에 의해, 본 발명의 예약대기 및 호출 시스템은, 모바일 단말기와 NFC 통신을 통해 특정 장소의 대기 순번을 효율적이며 손쉽게 지정받고 사용할 수 있으며, 개인정보의 보호도 함께 도모할 수 있는 효과가 있다.By the means for solving the above problems, the reservation waiting and calling system of the present invention, through the NFC communication with the mobile terminal can be efficiently and easily assigned and used the waiting sequence of a specific place, and can also protect the personal information It works.
또한, 본 발명의 예약대기 및 호출 시스템은, 모바일 단말기로 대기인원수 및 대기예상시간을 실시간으로 업데이트 받아, 대기시간 동안 특정 장소에서 이탈하여 다른 업무를 수행할 수 있는 효과가 있다.In addition, the reservation waiting and calling system of the present invention, the mobile terminal receives the waiting number of people and the waiting time in real time, there is an effect that can perform other tasks by leaving the specific place during the waiting time.
또한, 본 발명의 예약대기 및 호출 시스템은, 대기예상시간을 요일별 및 시간대별로 신뢰성있게 산출할 수 있는 효과가 있다.In addition, the reservation waiting and calling system of the present invention has the effect of reliably calculating the waiting time for each day of the week and for each time zone.
또한, 본 발명의 예약대기 및 호출 시스템은, 대기순번을 사용자가 임의로 취소하거나 모바일 단말기의 위치에 따라 서버가 자동으로 취소하여 순번대기 관리를 원활하게 할 수 있는 효과가 있다.In addition, the reservation waiting and calling system of the present invention, the user can cancel the waiting sequence arbitrarily or the server automatically cancels according to the position of the mobile terminal has the effect that can smoothly manage the waiting sequence.
도 1은 본 발명의 일실시예에 따른 예약대기 및 호출 시스템을 개략적으로 나타낸 도면이다.1 is a view schematically showing a reservation waiting and calling system according to an embodiment of the present invention.
도 2는 본 발명의 일실시예에 따른 모바일 단말기의 대기순번 발급 모드를 나타낸 도면이다.2 is a diagram illustrating a standby sequence issuing mode of a mobile terminal according to an embodiment of the present invention.
도 3은 본 발명의 일실시예에 따른 예약대기 및 호출 시스템에서 대기예상시간 정보를 생성하는 과정을 나타낸 플로차트이다.3 is a flowchart illustrating a process of generating waiting time information in a reservation waiting and calling system according to an exemplary embodiment of the present invention.
도 4는 본 발명의 일실시예에 따른 예약대기 및 호출 시스템에서 대기순번 취소 과정을 나타낸 플로차트이다.4 is a flowchart illustrating a waiting sequence cancellation process in the reservation waiting and calling system according to an exemplary embodiment of the present invention.
이상과 같은 본 발명에 대한 해결하고자 하는 과제, 과제의 해결 수단, 발명의 효과를 포함한 구체적인 사항들은 다음에 기재할 실시예 및 도면들에 포함되어 있다. 본 발명의 이점 및 특징, 그리고 그것들을 달성하는 방법은 첨부되는 도면과 함께 상세하게 후술되어 있는 실시예들을 참조하면 명확해질 것이다. Specific matters including the problem to be solved, the solution to the problem, and the effects of the present invention as described above are included in the embodiments and drawings to be described below. Advantages and features of the present invention and methods for achieving them will be apparent with reference to the embodiments described below in detail with the accompanying drawings.
이하, 첨부된 도면을 참조하여 본 발명을 보다 상세히 설명하기로 한다.Hereinafter, with reference to the accompanying drawings will be described in detail the present invention.
도 1 내지 도 4는 본 발명의 일실시예에 따른 예약대기 및 호출 시스템을 설명하기 위한 도면이다. 구체적으로, 도 1은 본 발명의 일실시예에 따른 예약대기 및 호출 시스템을 개략적으로 나타낸 도면이고, 도 2는 본 발명의 일실시예에 따른 모바일 단말기의 대기순번 발급 모드를 나타낸 도면이고, 도 3은 본 발명의 일실시예에 따른 예약대기 및 호출 시스템에서 대기예상시간 정보를 생성하는 과정을 나타낸 플로차트이며, 도 4는 본 발명의 일실시예에 따른 예약대기 및 호출 시스템에서 대기순번 취소 과정을 나타낸 플로차트이다.1 to 4 are diagrams for explaining a reservation waiting and calling system according to an embodiment of the present invention. Specifically, FIG. 1 is a diagram schematically illustrating a reservation waiting and calling system according to an embodiment of the present invention, and FIG. 2 is a diagram illustrating a standby sequence issuing mode of a mobile terminal according to an embodiment of the present invention. 3 is a flowchart illustrating a process of generating waiting time information in a reservation waiting and calling system according to an embodiment of the present invention, and FIG. 4 is a process of canceling waiting sequence in a waiting and calling system according to an embodiment of the present invention. This is a flowchart.
도 1 내지 도 4에 도시된 바와 같이, 본 발명의 일실시예에 따른 예약대기 및 호출 시스템은, NFC 리더기(110), 모바일 단말기(120) 및 순번대기 관리 서버(130)를 포함한다.As shown in Figures 1 to 4, the reservation standby and call system according to an embodiment of the present invention, NFC reader 110, a mobile terminal 120 and the turn standby management server 130.
NFC 리더기(110)는, 은행, 병원, 관공서 등 특정 장소에서 배치되어, 특정 작업을 여타 사용자들과 순서적으로 수행하기 위해 대기순번을 발급한다.The NFC reader 110 is disposed at a specific place such as a bank, a hospital, or a public office, and issues a waiting sequence to sequentially perform a specific task with other users.
모바일 단말기(120)는 NFC칩이 내장되며, NFC 리더기(110)에 접근시키는 동작으로 NFC 통신하여, 대기순번 발급 모드를 구동한다. 구체적으로, 도 2와 같이, 대기순번 발급 모드가 구동되는 모바일 단말기(120)에는, 특정 장소의 상호명, 지점명, 전화번호 및 위치에 관한 특정 장소 정보(121)와, 순번대기 관리 서버(130)에서 발급되어 전송되는 대기순번 정보(122)와, 대기순번 정보에 의해 연산되는 대기인원수 정보(123)와, 대기인원수 정보에 의해 연산되는 대기예상시간 정보(124)가 표시되는 것이 가능하다.The mobile terminal 120 has a built-in NFC chip, NFC communication in the operation to approach the NFC reader 110, driving the standby sequence issuing mode. Specifically, as shown in FIG. 2, the mobile terminal 120 in which the waiting sequence issuing mode is driven includes specific place information 121 about a business name, a branch name, a phone number, and a location of a specific place, and a turn waiting management server 130. It is possible to display the wait order information 122 issued and transmitted from the wait wait time information 123 calculated based on the wait wait time information and the wait wait time information 124 calculated based on the wait order information.
순번대기 관리 서버(130)는, 대기순번 발급 모드 구동시 모바일 단말기(120)의 대기 순번 발급 요청에 따라, 현재 발급된 대기 순번의 순서에 의거하여 대기 순번을 생성하여 무선 송수신 수단을 통해 모바일 단말기(120)에 전송하고, 대기 순번의 도래 상태를 관리한다.The turn standby management server 130 generates a turn sequence based on a currently issued turn sequence in response to a request for issuing a turn sequence of the mobile terminal 120 when driving the turn sequence issuing mode, and then executes the mobile terminal through a wireless transmission / reception means. It transmits to 120 and manages the arrival state of a waiting sequence.
이와 같이 구성되는 본 발명의 일실시예에 따른 예약대기 및 호출 시스템은, 모바일 단말기와 NFC 통신을 통해 특정 장소의 대기 순번을 효율적이며 손쉽게 지정받고 사용할 수 있으며, 개인정보의 보호도 함께 도모할 수 있는 장점이 있다.The reservation waiting and calling system according to an embodiment of the present invention configured as described above can be efficiently and easily designated and used for a waiting sequence of a specific place through NFC communication with a mobile terminal, and can also protect personal information. There is an advantage.
한편, 본 발명의 일실시예에 따른 순번대기 관리 서버(130)는 이전 특정 작업들이 처리됨에 따라 대기인원수 정보와 대기예상시간 정보를 실시간으로 업데이트하며, 모바일 단말기(120)가 특정 장소의 외부에 위치하여도 수신 가능하도록 무선 송수신 수단을 통하여, 모바일 단말기(120)로 업데이트된 대기인원수 정보와 업데이트된 대기예상시간 정보를 송신하는 것이 가능하다.Meanwhile, the turn-by-wait management server 130 according to an embodiment of the present invention updates the waiting number information and waiting time information in real time as the previous specific tasks are processed, and the mobile terminal 120 is located outside the specific place. It is possible to transmit the updated waiting number information and the updated waiting time information to the mobile terminal 120 through the wireless transmission and reception means so as to be able to receive even when located.
따라서, 대기시간이 긴 경우에도 사용자는, 모바일 단말기로 대기인원수 및 대기예상시간을 실시간으로 업데이트 받아, 대기시간 동안 특정 장소에서 이탈하여 다른 업무를 편히 수행할 수 있는 장점이 있다.Therefore, even when the waiting time is long, the user has an advantage in that the mobile terminal receives the waiting number of people and the waiting time in real time, and can easily perform other tasks by leaving the specific place during the waiting time.
또한, 도 3과 같이, 순번대기 관리 서버(130)는, 특정 작업들의 처리시간 데이터를 저장하고(S110), 누적된 처리시간 데이터를 이용하여 요일별 처리시간 및 시간대별 처리시간을 통계 산출한 후(S120), 대기인원수 정보에 곱하여 대기예상시간 정보를 생성하는 것(S130)이 가능하다.In addition, as shown in FIG. 3, the turn-by-wait management server 130 stores processing time data of specific jobs (S110), and calculates processing time by day and processing time by time using accumulated processing time data. In operation S120, it is possible to generate waiting time information by multiplying the number of waiting people information in operation S130.
이에 따라, 본 발명의 일실시예에 따른 예약대기 및 호출 시스템은, 대기예상시간을 요일별 및 시간대별로 신뢰성있게 산출할 수 있는 장점이 있다.Accordingly, the reservation waiting and calling system according to an embodiment of the present invention has an advantage of reliably calculating the waiting time for each day and time zone.
또한, 도 4와 같이, 본 발명의 일실시예에 따른 모바일 단말기(120)에 표시되는 대기순번 발급 모드에는 순번취소 버튼을 구비하여, 순번취소 버튼 입력시 순번대기 관리 서버(130)로 순번취소 정보가 전송되거나(S210), 모바일 단말기(120)의 위치 정보가 순번대기 관리 서버(130)로 실시간으로 전송되어 순번취소 버튼을 입력하지 않더라도, 순번대기 관리 서버(130)는 모바일 단말기(120)의 순번이 도래하는 시점에 모바일 단말기(120)가 미리 설정된 거리범위문턱값을 초과하는 위치하는지 파악하여(S220), 초과된 위치에 있는 경우 순번취소 정보를 발생시키며, 순번대기 관리 서버(130)는 순번취소 정보에 따라 순번을 삭제하고(S230), 모바일 단말기(120)로 순번이 취소되었음을 알리는 것(S240)이 가능하다. 이때, 모바일 단말기(120)가 거리범위문턱값 이하의 위치에 있는 경우에는 일정한 순번 대기 시간을 더 두는 것(S250)이 가능하다.In addition, as shown in Figure 4, the standby number issuing mode displayed on the mobile terminal 120 according to an embodiment of the present invention is provided with a turn cancel button, when the turn cancel button input cancel the turn to the turn wait management server 130 Even if the information is transmitted (S210) or the location information of the mobile terminal 120 is transmitted in real time to the turn-waiting management server 130, the turn-by-wait management server 130 is the mobile terminal 120 At the time when the turn arrives, the mobile terminal 120 determines whether the location exceeds the preset distance range threshold value (S220), and generates the turn cancellation information when the position is exceeded, the turn wait management server 130 Deleting the order number according to the order cancellation information (S230), it is possible to inform the mobile terminal 120 that the order number is canceled (S240). In this case, when the mobile terminal 120 is located at a position less than or equal to the distance range threshold, it is possible to further add a predetermined sequence waiting time (S250).
이와 같이, 본 발명의 일실시예에 따른 예약대기 및 호출 시스템은, 대기순번을 사용자가 임의로 취소하거나 모바일 단말기의 위치에 따라 서버가 자동으로 취소하여, 순번대기 관리를 지체되는 일없이 원활하게 할 수 있는 장점이 있다.As such, the reservation waiting and calling system according to an embodiment of the present invention, the user cancels the waiting sequence arbitrarily or the server automatically cancels according to the position of the mobile terminal, so that the waiting management can be smoothly performed without delay. There are advantages to it.
이와 같이, 상술한 본 발명의 기술적 구성은 본 발명이 속하는 기술분야의 당업자가 본 발명의 그 기술적 사상이나 필수적 특징을 변경하지 않고서 다른 구체적인 형태로 실시될 수 있다는 것을 이해할 수 있을 것이다.As such, the technical configuration of the present invention described above can be understood by those skilled in the art that the present invention can be implemented in other specific forms without changing the technical spirit or essential features of the present invention.
그러므로 이상에서 기술한 실시예들은 모든 면에서 예시적인 것이며 한정적인 것이 아닌 것으로서 이해되어야 하고, 본 발명의 범위는 상기 상세한 설명보다는 후술하는 특허청구범위에 의하여 나타나며, 특허청구범위의 의미 및 범위 그리고 그 등가 개념으로부터 도출되는 모든 변경 또는 변형된 형태가 본 발명의 범위에 포함되는 것으로 해석되어야 한다.Therefore, the above-described embodiments are to be understood as illustrative and not restrictive in all respects, and the scope of the present invention is indicated by the following claims rather than the detailed description, and the meaning and scope of the claims and their All changes or modifications derived from an equivalent concept should be construed as being included in the scope of the present invention.

Claims (5)

  1. 특정 장소에서 배치되어, 특정 작업을 여타 사용자들과 순서적으로 수행하기 위해 대기순번을 발급하는 NFC 리더기;An NFC reader disposed at a specific place and issuing a waiting sequence to sequentially perform a specific task with other users;
    NFC칩이 내장되며, 상기 NFC 리더기에 접근시키는 동작으로 NFC 통신하여, 대기순번 발급 모드를 구동하는 모바일 단말기; 및A mobile terminal having a built-in NFC chip and communicating with NFC in an operation of approaching the NFC reader, driving a standby sequence issuing mode; And
    대기순번 발급 모드 구동시 상기 모바일 단말기의 대기 순번 발급 요청에 따라, 현재 발급된 대기 순번의 순서에 의거하여 대기 순번을 생성하여 무선 송수신 수단을 통해 상기 모바일 단말기에 전송하고, 대기 순번의 도래 상태를 관리하는 순번대기 관리 서버;According to a request for issuing a standby sequence number of the mobile terminal when the standby sequence issuing mode is generated, a standby sequence is generated according to the currently issued sequence of the standby sequence and transmitted to the mobile terminal through a wireless transmission / reception means, and the state of arrival of the standby sequence is indicated. A turn management server to manage;
    를 포함하는 예약대기 및 호출 시스템.Reservation waiting and call system comprising a.
  2. 제1항에 있어서,The method of claim 1,
    대기순번 발급 모드가 구동되는 상기 모바일 단말기에는, In the mobile terminal, the standby sequence issuing mode is driven,
    특정 장소의 상호명, 지점명, 전화번호 및 위치에 관한 특정 장소 정보와, 상기 순번대기 관리 서버에서 발급되어 전송되는 대기순번 정보와, 상기 대기순번 정보에 의해 연산되는 대기인원수 정보와, 상기 대기인원수 정보에 의해 연산되는 대기예상시간 정보가 표시되는 것을 특징으로 하는 예약대기 및 호출 시스템.Specific place information about a business name, a branch name, a telephone number, and a location of a specific place, waiting sequence information issued and transmitted from the turn waiting management server, waiting number information calculated by the waiting sequence information, and waiting number information Reservation waiting time and call system, characterized in that the wait time information calculated by the operation is displayed.
  3. 제1항에 있어서,The method of claim 1,
    상기 순번대기 관리 서버는 이전 특정 작업들이 처리됨에 따라 상기 대기인원수 정보와 상기 대기예상시간 정보를 실시간으로 업데이트하며, The turn queue management server updates the waiting number information and the waiting time information in real time as previous specific tasks are processed,
    상기 모바일 단말기가 특정 장소의 외부에 위치하여도 수신 가능하도록 무선 송수신 수단을 통하여, 상기 모바일 단말기로 상기 업데이트된 대기인원수 정보와 상기 업데이트된 대기예상시간 정보를 송신하는 것을 특징으로 하는 예약대기 및 호출 시스템.Reservation waiting and call, characterized in that for transmitting the updated waiting people information and the updated waiting time information to the mobile terminal through a wireless transmission and reception means so that even if the mobile terminal is located outside the specific place. system.
  4. 제1항에 있어서,The method of claim 1,
    상기 순번대기 관리 서버는, 특정 작업들의 처리시간 데이터를 저장하고, 누적된 상기 처리시간 데이터를 이용하여 요일별 처리시간 및 시간대별 처리시간을 통계 산출한 후, 상기 대기인원수 정보에 곱하여 상기 대기예상시간 정보를 생성하는 것을 특징으로 하는 예약대기 및 호출 시스템.The wait queue management server stores processing time data of specific jobs, calculates processing time by day and processing time by time using the accumulated processing time data, and multiplies the waiting number information to wait waiting time. Reservation waiting and paging system, characterized in that for generating information.
  5. 제1항에 있어서,The method of claim 1,
    상기 모바일 단말기에 표시되는 대기순번 발급 모드에는 순번취소 버튼을 구비하여, 순번취소 버튼 입력시 상기 순번대기 관리 서버로 순번취소 정보가 전송되거나, In the waiting sequence issuing mode displayed on the mobile terminal, a sequence cancel button is provided, and when the sequence cancel button is input, sequence cancellation information is transmitted to the sequence waiting management server;
    상기 모바일 단말기의 위치 정보가 상기 순번대기 관리 서버로 실시간으로 전송되어 상기 순번취소 버튼을 입력하지 않더라도, 상기 순번대기 관리 서버는 상기 모바일 단말기의 순번이 도래하는 시점에 상기 모바일 단말기가 미리 설정된 거리범위문턱값을 초과하는 위치에 있는 경우 순번취소 정보를 발생시키며,Even if the location information of the mobile terminal is transmitted to the turn management server in real time without inputting the turn cancel button, the turn management server has a preset distance range when the turn of the mobile terminal arrives. If you are in the position exceeding the threshold value will generate the order cancellation information,
    상기 순번대기 관리 서버는 상기 순번취소 정보에 따라 순번을 삭제하고, 상기 모바일 단말기로 순번이 취소되었음을 알리는 것을 특징으로 하는 예약대기 및 호출 시스템.The turn wait management server deletes the turn according to the turn cancellation information and notifies the mobile terminal that the turn has been canceled.
PCT/KR2015/006683 2015-06-30 2015-06-30 Reservation standby and calling system WO2017002988A1 (en)

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