CN100552724C - A kind of flexible intelligent queuing management system - Google Patents
A kind of flexible intelligent queuing management system Download PDFInfo
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- CN100552724C CN100552724C CNB2007100756574A CN200710075657A CN100552724C CN 100552724 C CN100552724 C CN 100552724C CN B2007100756574 A CNB2007100756574 A CN B2007100756574A CN 200710075657 A CN200710075657 A CN 200710075657A CN 100552724 C CN100552724 C CN 100552724C
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Abstract
The invention provides a kind of flexible intelligent queuing management system, it comprises main marking machine, call out and demonstration group, described calling and demonstration group comprise at least one calling set and at least one handheld device, comprise the queuing management module in the described handheld device, pass through wireless information interaction between described queuing management module and the main marking machine, finish the setting of described queue management system, service and monitoring, comprise main control module in the described handheld device, configuration module, select module and wireless network processing module, configuration module, select module to link to each other with main control module respectively with the wireless network processing module.The invention solves the operating personnel that exist in the prior art and lack enough understandings for the work real-time status that has queue management system now, the defective that service efficiency is lower has extremely strong dirigibility, efficient height, practicality and workable.
Description
Technical field
The present invention relates to control, relate in particular to a kind of flexible intelligent queuing management system.
Background technology
Present employed intelligent queue system, comprise wired intelligent queue system and intelligent wireless queuing system, be commonly called as " queue machine ", as shown in Figure 1, existing queuing system comprises main marking machine 1 ', call out and demonstration group 2 ', and backstage PC3 ', main marking machine 1 ' is with calling and show that group 2 ' carries out communication, generally speaking, calling and demonstration group 2 ' comprise zero to a plurality of main displays 23 ' and at least one calling set 21 ', each calling set 21 ' can be equipped with zero or a bar screen 22 ', as shown in Figure 1, calling and demonstration group 2 ' include m calling set 21 ', 22 ' and main display 23 ' of m bar screen.
As shown in Figure 1, comprise host module 11 ' and Communications Processor Module 12 ' in the main marking machine 1 ', host module 11 ' realization is mutual with the client's, the printing ticket, managing queueing data resource, Communications Processor Module 12 ' are responsible for main marking machine 1 ' and are called out and show that group 2 ' carries out data forwarding; The effect of calling set 21 ' is that the sales counter staff calls out and operations such as recall the data queued in the main marking machine; The effect of bar screen 22 ' is that each sales counter top is used to show the current customer ID of handling of this sales counter; The effect of main display 23 ' is to be used for the situation of handling that the client watches whole sales counters, with the work of getting ready; The effect of backstage PC3 ' is the parameter setting that is used for queuing machine system, monitoring etc.
The configuration of the operational factor of prior art queue machine has two kinds of configuration modes: a kind of is that another kind is after being configured by backstage computer (backstage PC) in the configuration of leading machine local, is sent to by certain agreement and preserves operation in the main marking machine.In these two kinds of configuration modes, it is dumb that first kind of mode disposes, and when queue machine moves, can influence the work of whole queuing system, influences custom queueing; Though the second way does not influence queuing, but owing to be in the backstage, managerial personnel lack enough understandings for the work real-time status of queuing system, its service efficiency is lower, especially can not obtain FEEDBACK CONTROL timely for bursting problem, moreover, use an independent computer only to be used for carrying out the configuration of parameter, can form the waste of resource.Therefore, the prior art very flexible, efficient is low.
Summary of the invention
The object of the present invention is to provide the flexible intelligent queuing management system that a kind of dirigibility is strong and efficient is high, dumb to overcome in the prior art configuration, and operating personnel are for the enough understandings of work real-time status shortage of queuing system, the defective that service efficiency is lower.
A kind of flexible intelligent queuing management of the present invention system, comprise main marking machine, call out and demonstration group, described calling and demonstration group comprise at least one calling set and at least one handheld device, comprise the queuing management module in the described handheld device, pass through wireless information interaction between described queuing management module and the main marking machine, finish the setting of described queue management system, service and monitoring, comprise main control module in the described handheld device, configuration module, select module and wireless network processing module, configuration module, select module to link to each other with main control module respectively with the wireless network processing module, wherein
Described main control module is finished the processing of the control of each functional module and information concerning order, data, is sent and receive, and finishes the calling of module, display screen, storer, renewal, data interaction are imported in the interface of handheld device;
Be provided with the initialization data of queue management system in the described configuration module, and parameter configuration structure and sequence framework, this configuration module can be obtained relevant parameters numerical value by interface input module by main control module;
Described selection module is transmitted trigger message to main control module, finishes selection for information concerning order or data, determines.
Described wireless network processing module is according to the control of main control module, finish and main marking machine between order or reception, the transmission of data.
Comprise queue management system parameter configuration structure and sequence framework operation and the window scheduling of resource in the described configuration module.
Described main marking machine comprises host module, Communications Processor Module and wireless network processing module, wherein,
The described host module number of finishing ticket is printed, start the queue management system operation, finish the window scheduling of resource, the managing queueing data resource, data queued is carried out corresponding statistics, inquiry, renewal processing, by the request of Communications Processor Module receipt of call or transmit video data, receive the processing request of handheld device and reply by the wireless network processing module, and send order or Data transmission to handheld device and obtain to reply;
Described Communications Processor Module is finished and is called out and shows the order between the group or reception, the transmission of data;
Described wireless network processing module finish and handheld device in order between the queuing management module or reception, the transmission of data.
Described calling set comprises the selection trigger module, comprises multiple trigger command in the described selection trigger module, according to selection, wherein a kind of trigger command is sent to Communications Processor Module.
The present invention includes a plurality of handheld devices, be connected by wireless network between described main marking machine and the handheld device.
Set corresponding priority level for described a plurality of handheld devices.
Beneficial effect of the present invention is: in the present invention, adopt between handheld device (comprising queuing management module wherein) and the main marking machine and pass through wireless information interaction, the setting of completion queue system and monitoring, because the handheld device mobility is good, can carry, the present invention can give full play to the dirigibility and the maneuverability of handheld device, managerial personnel can understand the work real-time status of queuing system at any time in the primary scene, can in the very first time, use handheld device to adjust timely or serve for bursting problem or client's case by main marking machine, like this, the use of handheld device not only can be contained all application functions of backstage PC in the prior art, and, can realize relevant real-time service, monitoring, therefore, the present invention has extremely strong dirigibility, and service efficiency is very high, simultaneously, the price of this handheld device is comparatively cheap, can make full use of wherein intrinsic hardware configuration (as interface input module, display screen, storer etc.), make the present invention have good practicality and operability, have vast market prospect.
In the present invention, handheld device sends order or data to main marking machine, main marking machine is finished corresponding operating according to order or data, and main marking machine or calling set send order or data to handheld device, handheld device shows corresponding information, makes the present invention can realize configuration to the operational factor of queuing machine system, the scheduling of window resource, client's shunting, the monitoring of queuing machine system equipment operation condition; And, number recover and jump the queue, the change and the issue of advertising message, wait the inquiry of number etc. as client's mistake to the interim intervention of scene queuing environment; And line up on-the-spot service support and personnel's scheduling, call out lobby manager, sales counter calling person in charge mandate, big customer's identification and guiding etc. as the service of customer call lobby manager plea for aid, sales counter.With respect to backstage PC of the prior art, the present invention has advantageous superiority.
In the present invention, adopt one or more handheld devices, be connected by wireless network between main marking machine and the handheld device, the use of a plurality of equipment of application of multiple different handheld devices (being responsible for application, lobby manager's application) and same application as the site, embodied handheld device flexibly, the extension of maneuvering characteristics, further improved practicality of the present invention.Set corresponding priority level for a plurality of handheld devices, can so that operation of the present invention is more effective, orderly, further improved operability of the present invention.
Description of drawings
Fig. 1 totally constitutes synoptic diagram for prior art;
Fig. 2 is the embodiment of the invention 1 an overall formation synoptic diagram;
Fig. 3 is the embodiment of the invention 1 refinement principle of compositionality figure;
Fig. 4 is the present invention I class basic controlling flow process synoptic diagram;
Fig. 5 is the present invention II class basic controlling flow process synoptic diagram;
Fig. 6 is the present invention III class basic controlling flow process synoptic diagram;
Fig. 7 is the present invention IV class basic controlling flow process synoptic diagram;
Fig. 8 is the embodiment of the invention 2 overall formation synoptic diagram.
Embodiment
With embodiment the present invention is described in further detail with reference to the accompanying drawings below:
Embodiment 1:
According to Fig. 2, the present invention includes main marking machine 1, call out and show group 2 and handheld device 3.
As shown in Figure 2, calling and demonstration group 2 comprise m calling set 21 and m calling set 21 corresponding bars screens 22, and main display 23, comprise queuing management module 30 in the handheld device 3, pass through wireless information interaction between queuing management module 30 and the main marking machine 1, the setting of completion queue system, service and monitoring, in the present invention, handheld device 3 can adopt PDA (Personal Digital Assistant: the personal digital assistant), PPC (Pocket PC: the pocket computer), Handheld PC (Hand Personal Computer), Table PC (panel computer), hand-held embedded computer equipment such as smart mobile phone, in each embodiment of the present invention, handheld device 3 all is example with PDA.
Particularly, as shown in Figure 3, comprise main control module 31, configuration module 32 in the queuing management module 30, select module 33 and wireless network processing module 34, configuration module 32, selection module 33 link to each other with main control module 31 respectively with wireless network processing module 34.
As shown in Figure 3, main control module 31 is finished the processing of the control of each functional module and information concerning order, data, is sent and receive, and finishes the calling of module 35, display screen 36, storer 37, renewal, data interaction are imported in the interface of handheld device 3.Obviously, interface input module 35, display screen 36, storer 37 are the intrinsic hardware configuration of handheld device 3, input module 35 in interface can comprise keyboard, handwriting pad and relevant input method etc., 31 needs of main control module are by getting final product relevant interface or function calls, this can not need to pay creative work for those of ordinary skills can implement, and repeats no more herein.
As shown in Figure 3, be provided with the initialization data of queuing system in the configuration module 32, and parameter configuration structure and sequence framework, this configuration module 32 can be obtained relevant parameters numerical value by interface input module 35 by main control module 31, mainly comprises queuing system parameter configuration structure and sequence framework operation and the window scheduling of resource in the configuration module 32.
As shown in Figure 3, select module 33 to transmit trigger messages, finish selection, determine for information concerning order or data to main control module 31.Wireless network processing module 34 is according to the control of main control module 31, finish and main marking machine 1 between order or reception, the transmission of data.
As shown in Figure 3, main marking machine 1 comprises host module 11, Communications Processor Module 12 and wireless network processing module 13, and Communications Processor Module 12 links to each other with host module 11 respectively with wireless network processing module 13.
As shown in Figure 3, host module 11 number of finishing tickets are printed, start the queuing system operation, finish the window scheduling of resource, the managing queueing data resource carries out corresponding statistics, inquiry, renewal processing to data queued, by Communications Processor Module 12 receipt of call requests or transmission video data, receive the processing request of handheld devices 3 and reply by wireless network processing module 13, and send order or Data transmission to handheld device 3 and obtain to reply.Communications Processor Module 12 is finished and is called out and shows the order between the group 2 or reception, the transmission of data.Wireless network processing module 13 will be ordered or data are sent to queuing management module 30, perhaps receive the order or the data of queuing management module 30.
As shown in Figure 3, calling set 21 comprises selects trigger module 211, selects to comprise multiple trigger command in the trigger module 211, according to selection, wherein a kind of trigger command is sent to Communications Processor Module 12.
As shown in Figure 4, I class basic controlling flow process of the present invention is as follows:
A) handheld device 3 sends order or data to main marking machine 1;
B) main marking machine 1 is finished corresponding operating according to described order or data.
As following first example (I class):
1) the handheld device user by the configuration module in the queuing management module 30 32, utilizes the parameter configuration structure and the sequence framework of queuing system operation wherein on handheld device 3, queuing system is moved necessary operational parameter data set.
2) click to select the parameter of module 33 to send button, operational parameter data is provided with packet according to the parameter that the form of wireless network communication is packaged as a wireless communication by main control module 31.
3) main control module 31 sends to packet by wireless network processing module 34 the wireless network processing module 13 of main marking machine 1.
4) wireless network processing module 13 forwards it to host module 11.
5) host module 11 receives and handle packet according to the destination address in the packet, starts the queuing system operation, simultaneously, return according to former road comprise result packet to wireless network processing module 13.
6) wireless network processing module 13 packet that will comprise result is sent to wireless network processing module 34.
7) wireless network processing module 34 forwards it to main control module 31.
8) 31 pairs of packets of main control module are resolved, and call display screen 36, the display process object information.
As following second example (I class):
Handheld device user is on handheld device 3, by the configuration module in the queuing management module 30 32, utilize the parameter configuration structure and the sequence framework of window scheduling of resource wherein, to open window number, the business that each window can be handled, and the customers that each business is served set, again by with above-mentioned steps 2) to the same or analogous operating process of step 8), finish the window scheduling of resource.
As following the 3rd example (I class):
Handheld device user is on handheld device 3, by selecting the requirement of module 33 according to client's different brackets, by the scope of interface input module 35 settings to different brackets, click and send the levels of clients button, again by with above-mentioned steps 2) to the same or analogous operating process of step 8), finish client's level setting.
Like this, when relative clients at main marking machine 1 during through certain medium (as magnetic card etc.) marking, main marking machine 1 obtains client's grade according to medium information, and carries out corresponding customers and shunt processing.
As following the 4th example (I class):
The customer IDs that handheld device user will recover and jump the queue by 35 inputs of interface input module etc. by selecting module 33, are clicked ACK button, again by with above-mentioned steps 2) to the same or analogous operating process of step 8), finished and number recovered and the setting of jumping the queue.
Then, when calling set 21 was called out, main marking machine 1 was assigned to window with the client who jumps the queue, and carries out business handling, realized number recovering and jumping the queue.
As following the 5th example (I class):
Handheld device user by selecting module 33, clicks the information dissemination button by the various Products Information information of interface input module 35 inputs etc., again by with above-mentioned steps 2) to the same or analogous operating process of step 8), finish information and set.
Then, as client during by main marking machine 1 number of printing ticket, the leading chance realizes the specific aim issue of information with on the Products Information information number of the being printed on ticket.
As following the 6th example (I class):
Handheld device user is by the various advertising messages of interface input module 35 inputs, advertising message can be by calling storer 37 the content of preservation finish quick input, by selecting module 33, click the ad distribution button, again by with above-mentioned steps 2) to the same or analogous operating process of step 8), finish ad distribution and set.
Then, main marking machine 1 is passed to advertising message and calls out and show bar screen 22 and/or main display 23 in the group 2, finishes ad distribution.
As shown in Figure 5, II class basic controlling flow process of the present invention is as follows:
I) handheld device 3 sends order or data to main marking machine 1.
Ii) main marking machine 1 is finished corresponding operating according to described order or data.
Iii) main marking machine 1 sends order or data to handheld device 3.
Iv) handheld device 3 shows corresponding information.
As following the 7th example (II class):
One) handheld device 3 sends querying command to main marking machine 1.
Two) after main marking machine 1 was received querying command, main marking machine 1 calculated the number of waiting for according to querying command.
Three) comprise the packet of wait number to handheld device 3 to handheld device 3 transmissions after main marking machine 1 calculates and finishes.
Four) handheld device 3 shows the information of wait number.
Above-mentioned steps one) to step 4) in the inside concrete operations, described same or similar with above step 1) to step 8), repeat no more herein.
As shown in Figure 6, III class basic controlling flow process of the present invention is as follows:
I, main marking machine 1 send order or data to handheld device 3.
II, handheld device 3 show corresponding information.
As following the 8th example (III class):
When main marking machine 1 gets access to client's information and is identified as visitant customer by certain medium (as magnetic card) or approach, main marking machine 1 is sent to handheld device 3 with this visitant customer information, handheld device 3 is received affirmation to main marking machine 1 return data after receiving information, on handheld device 3, show visitant customer information simultaneously, initiatively discern the client behind handheld device user's reading information and guide this client to special VIP Room transacting business.
Like this, just realized the service of secret one to one for the honored guest big customer.
As for its inside concrete operations, described same or similar with above step 1) to step 8), repeat no more herein.
As following the 9th example (III class):
When the client has problem to need plea for aid, click the button that requests help on main marking machine 1 interface, main marking machine 1 sends to handheld device 3 with the order bag of plea for aid, after handheld device 3 receives the order bag, receive affirmation to main marking machine 1 return data, on handheld device 3, show simultaneously the information of people's plea for aid, behind handheld device user (lobby manager or other persons in charge) reading information, initiatively go to reception that the client who wants help is arranged.
As for its inside concrete operations, described same or similar with above step 1) to step 8), repeat no more herein.
As following the tenth example (III class):
As for its inside concrete operations, described same or similar with above step 1) to step 8), repeat no more herein.
As shown in Figure 7, IV class basic controlling flow process of the present invention is as follows:
I, calling set send order or data to main marking machine.
Handheld device is handled and be forwarded to ii, main marking machine with described order or data.
Iii, handheld device 3 show corresponding information.
As following the 11 example (IV class):
When the client at the sales counter transacting business, when the counter service personnel confirm this client for potential visitant customer, press " hall " button of selecting in the calling set 21 on the trigger module 211, the order bag that calling set 21 will be called out the lobby manager sends to main marking machine 1, main marking machine 1 will order bag to be forwarded to handheld device 3, after handheld device 3 is received packet, receive affirmation to calling set 21 return datas, show the information that receives simultaneously and point out the lobby manager via main marking machine 1.Behind lobby manager's reading information, go to and call out the window side opposite and communicate with client and be customer service.
As for its inside concrete operations, same or similar with above step 1) to step 8), repeat no more herein.
As following the 12 example (IV class):
The business personnel is when transacting business, authorize if need to be responsible for, " person in charge " button on the click-to-dial device 21, calling set 21 sends the order bag that request is authorized to main marking machine 1, main marking machine 1 will order bag to be forwarded to handheld device 3, after handheld device 3 is received packet, receive affirmation to calling set 21 return datas, show the information and the prompting person in charge that receive simultaneously via main marking machine 1.After authorizing person in charge's reading information, go to the request authorized window to carry out authorisation process.This implementation need not to walk about or shout, and can keep the peace and quiet of working environment.
As for its inside concrete operations, same or similar with above step 1) to step 8), repeat no more herein.
Embodiment 2:
According to shown in Figure 8, the key distinction of present embodiment and embodiment 1 is:
One, in the present embodiment, comprise a plurality of handheld devices 3, be connected by wireless network between main marking machine 1 and a plurality of handheld devices 3 and carry out communication.
Two, set corresponding priority level for a plurality of handheld devices 3, the setting of this priority can be default in each handheld device 3, also can define the priority list item of the handheld device 3 of different application according to main marking machine and upgrade priority.
Same or similar described in the structure of present embodiment, principle, control method and the embodiment 1, repeat no more herein.
In sum, although basic structure of the present invention and principle are specifically set forth by the foregoing description, under the prerequisite that does not break away from main idea of the present invention, according to above-described inspiration, those of ordinary skills can not need to pay creative work can implement multiple conversion/alternative form or combination, repeats no more herein.
Claims (6)
1, a kind of flexible intelligent queuing management system, comprise main marking machine, call out and demonstration group, described calling and demonstration group comprise at least one calling set and at least one handheld device, comprise the queuing management module in the described handheld device, pass through wireless information interaction between described queuing management module and the main marking machine, finish the setting of described queue management system, service and monitoring, it is characterized in that: comprise main control module in the described queuing management module, configuration module, select module and wireless network processing module, configuration module, select module to link to each other with main control module respectively with the wireless network processing module, wherein
Described main control module is finished the processing of the control of each functional module and information concerning order, data, is sent and receive, and finishes the calling of module, display screen, storer, renewal, data interaction are imported in the interface of handheld device;
Be provided with the initialization data of queue management system in the described configuration module, and parameter configuration structure and sequence framework, this configuration module can be obtained relevant parameters numerical value by interface input module by main control module;
Described selection module is transmitted trigger message to main control module, finishes selection for information concerning order or data, determines;
Described wireless network processing module is according to the control of main control module, finish and main marking machine between order or reception, the transmission of data.
2, flexible intelligent queuing management according to claim 1 system is characterized in that: comprise queue management system parameter configuration structure and sequence framework operation and the window scheduling of resource in the described configuration module.
3, flexible intelligent queuing management according to claim 1 system, it is characterized in that: described main marking machine comprises host module, Communications Processor Module and wireless network processing module, wherein,
The described host module number of finishing ticket is printed, start the queue management system operation, finish the window scheduling of resource, the managing queueing data resource, data queued is carried out corresponding statistics, inquiry, renewal processing, by the request of Communications Processor Module receipt of call or transmit video data, receive the processing request of handheld device and reply by the wireless network processing module, and send order or Data transmission to handheld device and obtain to reply;
Described Communications Processor Module is finished and is called out and shows the order between the group or reception, the transmission of data;
Described wireless network processing module finish and handheld device in order between the queuing management module or reception, the transmission of data.
4, flexible intelligent queuing management according to claim 3 system, it is characterized in that: described calling set comprises the selection trigger module, comprise multiple trigger command in the described selection trigger module,, wherein a kind of trigger command is sent to Communications Processor Module according to selection.
5, according to any described flexible intelligent queuing management system among the claim 1-4, it is characterized in that: described system comprises one or more handheld devices, is connected by wireless network between described main marking machine and described each handheld device.
6, flexible intelligent queuing management according to claim 5 system is characterized in that: set corresponding priority level for described a plurality of handheld devices.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNB2007100756574A CN100552724C (en) | 2007-08-09 | 2007-08-09 | A kind of flexible intelligent queuing management system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CNB2007100756574A CN100552724C (en) | 2007-08-09 | 2007-08-09 | A kind of flexible intelligent queuing management system |
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| Publication Number | Publication Date |
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| CN101110137A CN101110137A (en) | 2008-01-23 |
| CN100552724C true CN100552724C (en) | 2009-10-21 |
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| CNB2007100756574A Expired - Fee Related CN100552724C (en) | 2007-08-09 | 2007-08-09 | A kind of flexible intelligent queuing management system |
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Families Citing this family (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102610016A (en) * | 2011-01-19 | 2012-07-25 | 冯东伟 | Heterogeneous real-time queuing machine system, devices of system and remote queuing reservation method |
| CN102521908A (en) * | 2011-11-22 | 2012-06-27 | 沈阳理工大学 | Wireless solution for wireless queuing and service evaluation terminal |
| CN104835236A (en) * | 2015-05-27 | 2015-08-12 | 无锡市崇安区科技创业服务中心 | Queuing and number calling system |
| CN105354778A (en) * | 2015-09-25 | 2016-02-24 | 广州高通影像技术有限公司 | Awaiting diagnosis number calling method and apparatus and awaiting diagnosis number calling machine |
| CN109408144A (en) * | 2018-10-18 | 2019-03-01 | 南京奥拓电子科技有限公司 | A kind of queuing management method of navigation configuration queue machine parameter |
| CN109584431B (en) * | 2018-12-07 | 2021-03-12 | 中国银行股份有限公司 | Data processing method, device and system with priority queuing |
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