KR101349978B1 - Automatic transaction system - Google Patents

Abstract

It provides an automatic trading system that can efficiently support customers who handle automatic machines. In the automatic trading system according to the present embodiment, a center system integrating an automatic trading device and a sales store system having a plurality of automatic trading devices are connected through a network 300, and various automatic trading devices are provided through the automatic trading device. To perform a transaction, and acquire update data between the automatic transaction apparatus 209 and the center system 100 installed in the business store 200, and monitor the transaction status of the automatic transaction apparatus 209 ( And an automatic trading device monitoring unit 202 generating 10 and a terminal 1 capable of acquiring and displaying the monitoring screen 10. The automatic trading device monitoring unit 202 includes the automatic trading. Corresponding to the device 209, the terminal 1 is provided with a terminal charge database 214, the terminal 1 is associated with the automatic transaction device 209 assigned in the terminal charge database 214 To acquire the monitor screen (10).

Network, sales store, automatic trading device, center system, monitoring screen, terminal charge database

Description

Automated Trading System {AUTOMATIC TRANSACTION SYSTEM}

The present invention relates to an automatic trading system that supports the operation of an automatic trading device of a customer in a store.

In recent years, the window service of a financial institution is automated, and it is widely introduced that a customer performs these procedures by operating an automatic transaction apparatus. Typical of this is a cash deposit machine called an ATM. According to this ATM, complicated operations such as cash deposit, disbursement, and payment work can be performed in a short time without being lined up at the counter by the customer himself. In addition, these automatic trading devices are expected to be increasingly introduced into various trading fields.

For example, in the prior art 1, a bank clerk or the like performs a hearing in advance to a customer during a waiting time, and inputs the contents into the pre-input terminal together with the reception number, and the bank clerk at the counter uses the reception number as a key to prehearing contents. The technique which can read out immediately and can shorten the waiting time for a customer is proposed. In addition, according to this technique, by performing a prior hearing by a bank clerk or the like, any transaction can be handled by the window business support system without requiring the customer's expert knowledge, and thus the effect of reducing the waiting time can be sufficiently exhibited. .

In addition, in the related art 2, a module box, which is a set of an ATM and a financial terminal, is installed in a sales office, and the person in charge of the sales office stops handling the cash directly and causes the customer to process the ATM directly. It is proposed to improve the work efficiency of branch office work in a bank by allowing direct operation of the ATM, avoiding entry of a bill by a customer, and reducing verification work by the person in charge of the branch.

[Patent Document 1] Japanese Patent Laid-Open No. 2008-176530

[Patent Document 2] Japanese Unexamined Patent Publication No. 2006-133827

In recent years, financial institutions, securities companies, and the like have automated window operations from the introduction of various automation technologies, and allow customers to operate freely by their own operations. However, the automation technology is effective for those who are used to operation, but it takes a long time for an elderly person and a customer who is not used to operation.

In order to solve this problem, it is a good idea to have a bank teller who talks to an automatic transaction device. However, some customers feel troubled with the advice of bank tellers. In addition, when there are few bank clerks, there is a problem that they are suspended by one customer and the service to another customer is degraded.

Accordingly, an object of the present invention is to provide an automatic transaction support system capable of efficient support for a customer who handles an automatic machine.

In order to achieve the above object, in the automatic trading system according to the present invention, a center system integrating the automatic trading device and a sales store system having a plurality of automatic trading devices are connected through a network, and through the automatic trading device. An automatic trading system that performs various types of automatic trading, wherein the automatic trading device is configured to acquire update data between the automatic trading device installed in a business store and the center system, and generate a monitoring screen of the trading status of the automatic trading device. And a terminal capable of acquiring and displaying the monitoring screen, wherein the automatic transaction apparatus monitoring unit includes a terminal charge database in which the terminal is set corresponding to the automatic transaction apparatus, and the terminal includes the terminal. Monitoring of Automated Trading Units Assigned in Your Database And the so obtained.

Alternatively, in order to achieve the above object, another automatic trading system according to the present invention is a center system that integrates an automatic trading device and a sales store system having a plurality of automatic trading devices are connected via a network, and the automatic trading is performed. In performing various automatic transactions through the apparatus, the automatic transaction apparatus installed in the business store, the automatic transaction apparatus monitoring unit for obtaining update data with the center system, and the update data specified from the automatic transaction apparatus monitoring unit And a terminal for generating a monitoring screen, wherein the automatic transaction apparatus monitoring unit includes a terminal responsible database in which the terminal is set in correspondence with the automatic transaction apparatus, and the terminal is an automatic transaction assigned in the terminal responsible database. Acquire the update data about the device and generate the monitoring screen. To do that.

According to the present invention, since the monitor who monitors the automatic transaction apparatus can monitor the transaction state of the automatic transaction apparatus collectively through the terminal, it is possible to efficiently support the customer who handles the automatic transaction apparatus.

Hereinafter, referring to FIGS. 1 to 9, an automatic transaction support system according to the present invention will be described in detail. In addition, although the following description demonstrates the automatic transaction support system introduce | transduced into a financial institution system concretely, it is not limited to this. This automatic transaction support system can introduce various automatic transaction apparatuses into various stores provided in the store. In addition, in the following description, the same site | part, an arrow, etc. are shown with the same code | symbol, and the overlapping description is abbreviate | omitted.

First, referring to FIG. 1, a financial institution system equipped with an automatic transaction support system according to this embodiment will be described. 1 is a system configuration diagram of a financial institution system in which an automatic transaction support system according to this embodiment is introduced.

In this financial institution system, apparatuses (computers), such as servers, terminals, and systems of a plurality of business stores 200, with respect to apparatuses (computers) such as servers and hosts of the center 100 that control the financial institution system, Devices (computers) such as servers and terminals of the specialized center 350 are connected by the network 300. A plurality of devices (computers) are connected to the business store 200 through a store network 220, and these devices (computers) are connected to the center 100 or the specialized center 350 through the network 300. It is connected with an apparatus (computer), and can provide various financial services to the customer using this financial institution system. In addition, the financial institution system can be connected to other financial systems or devices (computers) of various service sites through the network 300.

Each device (computer) of the center 100 is connected to a device (computer) of another business store 200 or a device (computer) of the professional center 350 through the HUB server 150, thereby all It manages information collectively. This HUB server 150 is also used as a gateway server, a new product server provided with an integrated channel server 110 that integrates the channel system AP server group, the calculation system host 140, and various new product information. 130 and a customer management server 120 for collectively managing all customer information are connected.

The integrated channel server 110 is a support system that is connected to the device (computer) of the business store 200 through the network 300 and provides various information to the device (computer) of the business store 200. Under the control of the integrated channel server 110, an automatic transaction management server 111 that manages various automatic transaction apparatuses installed in the sales store 200, a branch AP server 112 having content information of a branch, and A customer with a visitor management server 113 with visitor customer information, a merchandise information server 114 with merchandise content information, a banker management server 115 with banker information, and customer information data An information management server 116 is provided.

On the other hand, in the business store 200, various apparatuses are connected and installed through the store network 220. As shown in FIG. For example, in this system, a plurality of cash deposit payment machines 209, a reception terminal 208 for managing entry and exit of a store of a customer, a consultation terminal 207 corresponding to various consultations of a customer, and a customer An information table terminal 206 for providing various types of information to the customer, a consultation table terminal 205 for which a bank clerk invites consultation or consultation to a customer, and a window transaction terminal for which a bank clerk performs various services relating to a transaction ( 204, a window back trading terminal 203 supporting the window trading terminal 204, an automatic trading device monitoring unit 202 for monitoring a plurality of automatic trading devices, and the automatic trading device monitoring unit 202. The bank clerk terminal 1 which can monitor the user, the branch server 201 which manages the various information in a store, the store communication system 210 which performs the wireless communication and position detection in a store, etc. are provided.

In addition, in this financial institution system, various types of information can be provided through a portable terminal 213 owned by the customer, an ID card (personal authentication card) 212 provided by the financial institution, etc. to the customer. This ID card 212 is comprised of an IC card, and contains the personal information (password (identification number), biometric information (in this embodiment, finger vein information), transaction information, etc.) of a customer in the IC chip. Is stored as an electric signal and registered.

A major feature of this financial institution system includes an automatic trading device monitoring unit 202 for monitoring a plurality of automatic trading devices, and a banker terminal 1 capable of monitoring the automatic trading device monitoring unit 202. The automatic transaction support system is adopted.

That is, in this financial institution system, the consultation terminal 207 corresponding to the various consultation of the customer installed in a business store, the information table terminal 206 which provides various information to a customer, the dispensing and deposit of cash, etc. In the automatic transaction apparatus such as the cash deposit payment machine 209 which performs the process, the processing is performed by the automatic transaction management server 111. For example, a transaction screen (not shown) displayed on the display screen of the cash deposit payment machine 209 is generated by the automatic transaction management server 111, and the cash deposit payment machine 209 displays the generated transaction screen. In this way, various operations are accepted from this transaction screen.

The automatic transaction apparatus monitoring unit 202 according to this embodiment acquires update data of the automatic transaction apparatus such as the cash deposit payment machine 209 and the automatic transaction management server 111 installed in the business store 200, The customer information using each automatic transaction apparatus or the current operation information of the automatic transaction apparatus to be used can be acquired and monitored. Then, these monitored automated transaction apparatuses can be monitored on the specific bank clerk terminal 1.

In this embodiment, the automatic transaction management server 111 provided in the center 100 is described as executing the processing of the automatic transaction device installed in the business store 200, but the present invention is not limited thereto. For example, the automatic transaction management server 111 may be installed in the sales shop 200, or the automatic transaction apparatus may acquire relevant data and execute the processing by itself. In this embodiment, the automatic trading device monitoring unit 202 is described as an example of being installed in the business store 200. However, the automatic trading device monitoring unit 202 may be installed in the center 100.

On the other hand, the bank clerk terminal 1 is a display device 3 having a touch panel of about 8 inches on a wide surface of the thin and flat case 2, and a cursor displayed on the display device 3 having the touch panel. A cross key 4 and a power key 5 for moving or determining operation. In addition, in the case 2 of the bank clerk terminal 1, a communication device for connecting to the automatic transaction apparatus monitoring unit 202 through the store communication system 210, not shown, various programs, It is equipped with the function as a personal computer provided with the memory | storage device which stores image data, etc., the bank teller terminal control part which controls this bank teller terminal 1 collectively, a power supply part, etc.

According to this automatic transaction support system, a bank clerk who has a bank teller terminal 1 sends a customer to the customer who uses the automatic teller device while monitoring the operation state of the automated teller machine assigned to the bank teller terminal 1 with the bank teller terminal 1. Appropriate advice can be provided.

For example, in the bank clerk terminal 1 shown in FIG. 1, the example which can monitor four ATM depositing machines (ATM) 209 is shown. In this bank clerk terminal 1, when the power supply is turned ON, the list display screen 10 shown in FIG. 1 is displayed on the display device 3 with a touch panel. The list display screen 10 displays a list of a plurality of monitorable automatic trading devices, which are set in advance, and a cash deposit payment machine 209 here.

According to this list display screen 10, the transaction process, the elapsed time, or whether the help key of each cash deposit payment machine 209 is depressed is displayed. For this reason, the bank clerk carrying the bank clerk terminal 1 waits in the vicinity of the ATM corner where the plurality of cash deposit payment machines 209 are set, and goes to the consultation of the cash advance payment machine 209 where the help key is pressed. You may go to the cash deposit payment machine 209 which is confused by the time-consuming operation.

Moreover, one of the other characteristics of this automatic transaction support system is that it can perform proxy input of the automatic transaction apparatus which a customer uses through this bank clerk terminal 1.

For example, when a customer unfamiliar with the operation cannot input the operation well, it is effective for a bank clerk to input the customer's understanding. However, in the case of proxy input in the cash deposit payment machine 209, it is difficult for the bank clerk to operate and input the customer and the bank clerk stand side by side in front of the cash deposit payment machine 209, and the customer confirms the operation. It becomes the posture that is hard to do.

Therefore, in this embodiment, the bank clerk calls the proxy screen of the specific automatic transaction apparatus from the list display of the list display screen 10 of the bank teller terminal 1, and acts from this agency screen 30 (refer FIG. 6). Input can be performed.

In addition, one of the other features of this automatic transaction support system is that the automatic transaction apparatus monitoring unit 202 includes a reservation management database 215 (see FIG. 3) (not shown) of terminals in the store, and the bank clerk terminal ( In addition to providing the reservation status of the terminal in 1), the reservation management database 215 is accessed from the bank teller terminal 1 to enable the reservation of the terminal.

That is, in this financial institution system, the reservation management database 215 can be accessed through the reservation terminal 208, and use reservation of the terminal in a store can be made. The automatic transaction apparatus monitoring unit 202 can provide the reservation status of the reservation management database 215 based on a request from the bank teller terminal 1 and can also accept a reservation for a specific terminal.

For example, when a user of the cash deposit payment machine 209 needs to use the window transaction terminal 204, a bank clerk who monitors the operation status of the cash deposit payment machine 209 is a bank clerk terminal 1. The reservation of the terminal can be made through.

In addition, one of the other features of this automatic transaction support system is that, through the bank teller terminal 1, the personal information related to the account such as the account status of the customer can be monitored, so that the bank teller to the customer based on this personal information. Appropriate advice can be provided to this customer.

1 to 9, this automatic transaction support system will be further described. 2 is an operation flowchart of the automatic transaction apparatus monitoring unit. 3 is a data configuration diagram of a database stored in the automatic transaction apparatus monitoring unit. 4 to 9 are screen transition diagrams displayed on the bank clerk terminal.

First, in FIG. 2, the automatic trading device monitoring unit 202 monitors the transmission state of data between the automatic trading device installed in the business store 200 and the automatic trading management server 111, and displays each automatic trading device. The data is always updated (step 400). Then, when the power of the bank teller terminal 1 is turned on and the output request of the list display screen 10 is requested (step 401), the automatic transaction apparatus monitoring unit 202 is automatically assigned to the corresponding bank teller terminal 1. The transaction apparatus is checked in the database of the bank clerk terminal shown in FIG. 3, and a list display screen 10 showing the transaction status of the corresponding automatic transaction apparatus is generated and output to the bank clerk terminal 1 on request. Here, of course, at the reception of the bank clerk terminal 1 of step 401, personal authentication of a bank clerk is strictly performed from a leak of confidential information.

In addition, as shown in FIG. 3, the automatic transaction apparatus monitoring unit 202 stores a reservation state of the device installed in the bank clerk terminal charge database 214 and the business store 200 in a storage device (not shown). The reservation management database 215 to manage is provided, and the image database 216 which stored various image data is provided. The bank teller terminal handling database 214 registers an automatic transaction device installed in the business store 200, and the bank teller terminal 1 is assigned to the registered automatic transaction device.

For example, in the case of the ATM depositing machine (ATM) 209, four ATM depositing machines (ATM) 209 are registered in the bank teller terminal charge database 214, and these are shared with the bank teller terminal 1. It shows that it is done. These sharing can be set and changed with the input device for management which is not shown in figure.

In this embodiment, the automatic transaction device monitoring unit 202 generates image data displayed on the display device 3 having the touch panel of the bank teller terminal 1, and the bank teller terminal 1 monitors the automatic transaction device. After monitoring in the unit 202, various operation instructions can be executed from the monitored screen. However, the present invention is not limited thereto, and the bank clerk terminal 1 may be provided with a screen generation program, and the automatic transaction device monitoring unit 202 may output data necessary for screen generation.

4 illustrates a list display screen 10 displayed on the display device 3 having the touch panel of the bank clerk terminal 1. The various screens displayed on this bank teller terminal 1 are displayed based on the layout of this list display screen 10. That is, in the various screens of the bank clerk terminal 1, a band-shaped title region 11 is disposed at the top thereof, and the main operation region 12, the sub operation region 13, and the work, which are divided into three at the lower side, on the top and bottom of the screen. The region 14 is arranged.

In the title area 11, the title "list display screen" of the current display screen, the branch number of the business store 200, and the name of the bank clerk operating the bank clerk terminal 1 are always displayed. In this embodiment, the names of the bank clerks who have operated through the bank clerk terminal 1 are stored and stored in the storage device.

In the main operation area 12, various operation keys for screen switching of the work area 14 are appropriately displayed. In this embodiment, a group of operation keys for instructing an operation for displaying terminal information and store information for selecting and operating a state of a terminal device in the business store 200 are displayed. In this list display screen 10, as store information, a pre-acceptance key 12a capable of accepting the advance of the automatic transaction apparatus and an in-store situation key 12b displaying the usage status of the device in the business store 200. Is displayed. Here, in this embodiment, the pre-acceptance key 12a is in the selected state, and the device reservation can be smoothly made on the counter guidance screen 40 (see Fig. 7) described later.

In the work area 13, an input screen for the bank clerk to operate the actual procedure is displayed. In this list display screen 10, the automatic transaction apparatus in charge of this bank clerk terminal 1 is displayed in list form. That is, in this embodiment, the terminal number of the ATM depositing machine (ATM) 209 in charge of this bank clerk terminal 1 is displayed on the vertical axis, and the name and transaction name of the customer currently used are shown on the horizontal axis. And its status, a sales point to be suggested to the customer, an elapsed time from the start of the procedure, the presence or absence of a help alarm, and a display selection key 14a for detailed display are arranged. In addition, in the work area 14 of the list display screen 10, a sort key 14b is arranged to sort the vertical axis in the order in which the alarm is received from the terminal.

In this system, a help key and an elapsed time monitoring unit (not shown) are provided in the cash deposit payment machine 209. When the help key is operated, an alarm mark (triangle) is displayed in the alarm column of the list, and the time is recorded. Therefore, when the sort key 14b is operated, the sort key can be sorted in response to the reception time of the alarm mark.

The sub operation area 13 is an area where an operation key set corresponding to the screen displayed on the work area 14 is arranged. Since this list display screen 10 is the first screen of a job, an operation key is not displayed in this sub operation area 13.

As described above, according to the list display screen 10 according to the present embodiment, the bank clerk can monitor the use status of each cash deposit payment machine 209 by viewing the list display screen 10. For example, the cash advance payment machine 209 of the terminal number 1 is being used by a customer of "AAAA" and is currently selecting a "branch candidate" of the "payment" procedure, and it takes 6 minutes from the procedure start to press the alarm. You can see that we are asking for support. In addition, this customer has an expired periodic savings (expiration expired savings, there is a specification), and can acquire the information which it is necessary to consult with a customer about this handling. In addition, it can be seen that the cash deposit payment machine 209 of the terminal numbers 01, 02 and 04 is used, but the terminal number 03 is not used.

The automatic transaction apparatus monitoring unit 202 monitors whether or not the display selection key 14a is selected on the list screen 10 displayed on the bank teller terminal 1 (step 404). If the display selection key 14a is selected, the automatic transaction device monitoring unit 202 generates the customer status screen 20 shown in Fig. 5 and outputs it to the bank clerk terminal 1 (step 406).

In the customer status screen 20 shown in FIG. 5, detailed status information of the selected cash deposit payment machine 209 is displayed in the work area 14. That is, the selected terminal number is displayed on the upper left side of the work area 14, and below it, the elapsed time CIF number, Kana name, Chinese character name, transaction status, status status, alarm status, and sales information are displayed.

On the other hand, in the main operation area 12, in addition to the store information, the list key 12c for switching to the screen of the list display screen 10 and the cash deposit payment machine 209 displayed in the work area 14 are selected. A group of operation keys related to terminal information including a plurality of automatic machine selection keys 12d for display is displayed. Here, FIG. 5 shows a state where the cash deposit payment machine 209 of the terminal number 1 is selected in FIG. From the state of FIG. 5, when the automatic selection key 12d of another terminal number is selected and operated, detailed information of the selected operated terminal number is displayed on the work area 14. In this embodiment, a triangular alarm mark is also displayed on the automatic machine selection key 12d, so that the cash deposit and pay machine 209 that received the alarm can be seen at a glance.

In addition, the sub operation area 13 includes a return key 13a for returning to the previous operation and an agent operation screen 30 as operation keys for operating the contents displayed in the work area 14. A bank teller operation key 13b for calling and a counter induction key 13c for calling the counter derivation screen 40 for reserving the window trading terminal 204 are displayed.

According to the customer status screen 20, the detailed status of the cash deposit payment machine 209 can be confirmed in the work area 14, and the contents of the work area 14 are switched to another terminal number or list display. If desired, the operation key of the main operation area 12 can be operated, and if the cash deposit payment machine 209 of the terminal number of the work area 14 is further advanced by proxy operation or counter guidance, the sub operation area 13 The operation can be progressed by operating the operation key of ().

Referring back to FIG. 2, the automatic transaction apparatus monitoring unit 202 determines whether or not the automatic machine selection key 12d is selected on the customer status screen 20 (step 408), and the bank clerk operation key 13b. Is selected operation (step 412), whether the counter induction key 13c is operated (step 414), whether or not the in-store situation key 12b is selected operation (step 415), and a list key ( 12c) is monitored (step 418) and whether the return key 13a has been selected (step 420).

In step 408, when another automatic machine selection key 12d is selected and operated, the contents of the work area 14 are switched (step 410).

In addition, when the bank clerk operation key 13b is selected and operated in step 412, the automatic transaction apparatus monitoring unit 202 generates the agency manipulation screen 30 shown in FIG. 6 and outputs it to the bank clerk terminal 1 ( Step 413).

In FIG. 6, in the proxy operation screen 30, a band-shaped customer information area 31 is formed at the top of the work area 14, and the operation guidance area 32 and the procedure input area 33 are formed at the bottom thereof. It is set up and down, and the cancel key 34 and the execution key 35 are provided in the lowest part.

The customer information area 31 is divided into left and right, and the terminal number and customer information of the user are displayed on one side, and the CIF number and sales information corresponding to the customer are displayed on the other side. On the other hand, in the procedure input area 33, the input contents of the transaction screen operated by the customer using the terminal number 01 are displayed, and the guidance to the operator corresponding to the input contents is displayed in the operation guidance region 32 every time. Is displayed.

The procedure input area 33 shown in FIG. 6 shows a state where an input screen of payment contents is displayed. In this embodiment, all items to be input to the procedure input area 33 are displayed, and when each input is performed, a pull-down menu or an input window is displayed in an overlapping display, whereby necessary input can be performed. In this embodiment, since the display device 3 having the touch panel is small, the input operation can be advanced by touching the screen with a pen. In addition, the return key can be used to return to the customer status screen 20.

In this embodiment, when the procedure input area 33 completes the input, the processing can be performed by pressing down the execution key 35. Here, in this embodiment, the execution key 35 is provided on the agent operation screen 30, but after checking the input contents in the cash deposit payment machine 209 in order to alleviate anxiety of the customer, the customer deposits the cash. It may be performed by the payment machine 209. In addition, similarly, the agent input content in the bank teller terminal 1 may be immediately reflected on the display screen of the cash deposit payment machine 209, so that the final execution process may be executed by the cash deposit payment machine 209. FIG.

Referring back to FIG. 2, in step 414, when the counter guidance key 13c is selected and operated, the automatic transaction apparatus monitoring unit 202 generates the counter guidance screen 40 shown in FIGS. 7 and 8, It outputs to the bank clerk terminal 1 (step 415).

In FIG. 7, the counter guidance screen 40 has the same screen content as the proxy operation screen 30 except that the display content of the procedure input area 44 differs from the procedure input area 33 of the agency operation screen 30. It is. In the procedure input area 44, the reservation contents of the window transaction terminal 204 corresponding to the "transaction" of the terminal number 01 currently selected are displayed by illustration. In addition, when other window trading terminal 204 may be sufficient, reservation can be selected without specifying a counter.

In the example of FIG. 7, three row counters are displayed in the procedure input area 44 as the most suitable window trading terminal 204, and a selection key 44a for selecting another window trading terminal 204 is provided. Is displayed. At the three windows of the row counter, a selection key 44b for selecting it is displayed, and each selection situation is displayed by illustration. For example, it can be seen that there are three counters of the low counter, that there are two waiting chairs, and that the two counters are currently in use (indicated by a black circle). Therefore, it is understood that the atmosphere is currently in a state of "0". By selecting the window A, the bank clerk can make a reservation for the customer without waiting.

In the counter guidance screen 40, when the selection key 44 or the selection key 44b is selected and operated, the automatic transaction device monitoring unit 202 displays the counter guidance screen 50 for inputting the handover information of FIG. Output to bank clerk terminal 1. This counter guidance screen 50 changes the procedure input area 44 of the counter guidance screen 40 into the take over information input area 51, and the other display contents are the same as those of the counter guidance screen 40. FIG.

In the take over information input area 51, there is a comment input field 51a, and by selecting and operating an input key adjacent thereto, a comment can be inputted by overlapping a window (not shown) provided with the input key. In this comment input field 51a, an execution key 51b and a cancel key 51c are provided, and by pressing down the execution key 51b, the contents of the comment input field 51a are recorded, and the window transaction where this record is reserved. It can be checked at the terminal 204.

Referring back to FIG. 2, in step 416, when the shop context key 12b is selected and operated, the automatic transaction apparatus monitoring unit 202 generates the shop situation screen 60 shown in FIG. 9 to the bank clerk terminal (1). (Step 416).

In FIG. 9, the shop situation screen 60 changes the operation guidance area 32 and the procedure input area 44 of the counter guidance screen 40 of FIG. 7 into the situation confirmation area 61. It is the same as the counter guidance screen 40.

In the situation confirmation area 61, the use situation in the business store 200 is shown by illustration. For example, in this embodiment, the usage status of the low counter and flexible counter of the window trading terminal 204 is displayed. Also in this case, similarly to the selection key 44b of FIG. 7, the selection operated counters can be reserved by selecting and operating the selection keys 61a and 61b.

Referring to Fig. 2, in step 418, when the list key 12c is operated, the automatic transaction device monitoring unit 202 proceeds to step 404, and if the list key 12c is not operated, the return key 13a is pressed. It is monitored whether or not the selection operation has been performed (step 420). If the return key 13a is selected, the operation returns to one previous operation (step 421).

In addition, in the above description, although the example which monitors the some automatic transaction apparatus with one bank clerk terminal 1 was demonstrated, it is not limited to this. For example, when the main bank clerk terminal 1 and the sub bank clerk terminal are set, and the main bank clerk terminal 1 displays the agency operation screen 30 or the counter guidance screen 50, and is in response to a customer, or The sub bank clerk terminal 1 may be made to be operable when a plurality of alarms are displayed or the like. Further, when a help key is installed in the bank clerk terminal 1 and the automatic transaction device monitoring unit 202 receives the help signal from the bank clerk terminal 1, another bank clerk terminal registered in the bank clerk terminal database 214 is provided. The operation signal may be transmitted to (1), or a signal indicating that it is in a help state may be transmitted.

As described above, in the automatic trading system according to this embodiment, a center system integrating the automatic trading device and a sales store system having a plurality of automatic trading devices are connected through a network, and various automatic trading devices are provided through the automatic trading device. An automatic trading device monitoring unit for performing a transaction, obtaining an update data of the automatic trading device installed in the business store, the center system, and generating a monitoring screen of the transaction status of the automatic trading device, and the monitoring screen And a terminal capable of acquiring and displaying the terminal, wherein the automatic transaction apparatus monitoring unit includes a terminal responsible database in which the terminal is set in correspondence with the automatic transaction apparatus, and the terminal is automatically allocated from the terminal responsible database. It is to acquire the monitoring screen about a transaction apparatus.

In addition, the automatic trading system according to another embodiment is a center system that manages the automatic trading device and a sales store system having a plurality of automatic trading devices are connected through a network, and various automatic trading is performed through the automatic trading device. By performing the following steps, the automatic transaction apparatus installed in the business store, the automatic transaction apparatus monitoring unit for acquiring update data with the center system, and the specific transaction data are acquired from the automatic transaction apparatus monitoring unit to generate a monitoring screen. And a terminal, the automatic transaction apparatus monitoring unit having a terminal responsible database in which the terminal is set in correspondence with the automatic transaction apparatus, wherein the terminal acquires and monitors the update data relating to the automatic transaction apparatus allocated in the terminal responsible database. To create a screen.

In this case, the automatic transaction apparatus monitoring unit may include a reservation management database of other automatic transaction apparatuses, and may accept reservations of other automatic transaction apparatuses through the monitoring screen. The monitoring screen displays a list of current transaction conditions and elapsed times for a plurality of automatic trading devices, and can be shifted from the monitoring screen to the detailed screen of the specific automatic trading device. In addition, the detail screen includes a proxy input screen that enables a proxy input of the specified automatic trading device.

1 is a system configuration diagram of a financial institution system in which an automatic transaction support system according to the present invention is introduced.

2 is an operation flowchart of an automatic trading device monitoring unit.

3 is a data configuration diagram of a database stored in the automatic transaction apparatus monitoring unit.

4 is a screen transition diagram displayed on the bank clerk terminal.

5 is a screen transition diagram displayed on the bank clerk terminal.

6 is a screen transition diagram displayed on the bank clerk terminal.

7 is a screen transition diagram displayed on the bank clerk terminal.

8 is a screen transition diagram displayed on the bank clerk terminal.

9 is a screen transition diagram displayed on the bank teller terminal.

<Explanation of symbols for the main parts of the drawings>

1: bank clerk terminal

2: case

3: display device with touch panel

4 cross keys

5: Power key

10: List display screen

11: title area

12: main operation area

12a: Pre-Receipt Key

12b: In-store situation key

12c: List key

12d: Auto selector key

13: sub operation area

13a: return key

13b: Banker Control Key

13c: Counter Induction Key

14: work area

14a: display selection key

14b: Sortie

20: Customer Status Screen

30: proxy operation screen

31: Customer Information Area

32: operation guidance area

33: procedure input area

34: cancel key

35: Run key

40: counter induction screen

44: procedure input area

44a, 44b: Select key

50: counter induction screen

51: take over information input area

51a: Comment field

51b: execution keys

51c: Cancel key

60: shop situation screen

61: status check area

61a, 61b: Select key

100: center

110: integrated channel server

111: Automatic Transaction Management Server

112: branch AP server

113: Visit Management Server

114: product information server

115: bank clerk management server

116: customer information management server

120: customer management server

130: new product server

140: calculation system host

150: HUB server

200: business store

201: branch server

202: automatic trading device monitoring unit

203: counter rear trading terminal

204: counter trading terminal

205: consultation table terminal

206: information table terminal

207: counseling terminal

208: reception terminal

209: Cash Deposit Payer

210: store communication system

212: ID card

213: mobile terminal

214: Bank clerk terminal database

215: Reservation Management Database

216: image database

220: store network

300: network

350: professional center

Claims (5)

A center system integrating an automatic trading device and a sales store system having a plurality of automatic trading devices are connected through a network, and are automatic trading systems for performing various automatic trading through the automatic trading device. Acquiring and displaying the automatic transaction apparatus installed in the business store, the automatic transaction apparatus monitoring unit for acquiring update data with the center system and generating a monitoring screen of the transaction status of the automatic trading apparatus, and the monitoring screen. Equipped with a terminal capable of The automatic transaction apparatus monitoring unit includes a terminal charge database in which the terminal is set corresponding to the automatic transaction apparatus. The terminal acquires a monitoring screen relating to the automatic transaction device allocated in the terminal database; The said monitoring screen displays the present transaction state and elapsed time list with respect to a some automatic trading apparatus, and can transfer to this detailed screen of a specific automatic trading apparatus from this monitoring screen. A center system integrating an automatic trading device and a sales store system having a plurality of automatic trading devices are connected through a network, and are automatic trading systems for performing various automatic trading through the automatic trading device. The automatic trading device installed in the business store, an automatic trading device monitoring unit for acquiring update data with the center system, and a terminal for acquiring specific update data from the automatic trading device monitoring unit and generating a monitoring screen; , The automatic transaction apparatus monitoring unit includes a terminal charge database in which a terminal is set corresponding to the automatic transaction apparatus. The terminal acquires update data relating to an automatic transaction device allocated from the terminal database, and generates a monitoring screen. The said monitoring screen displays the present transaction state and elapsed time list with respect to a some automatic trading apparatus, and can transfer to this detailed screen of a specific automatic trading apparatus from this monitoring screen. The method according to claim 1 or 2, The automatic trading device monitoring unit includes a reservation management database of another automatic trading device, Automatic transaction system, characterized in that to accept the reservation of another automatic transaction device through the monitoring screen. delete The method according to claim 1 or 2, The detailed screen, the automatic transaction system comprising a proxy input screen for enabling the proxy input of the particular automatic trading device.

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