JPH08171595A - Automatic transaction system with remote control function - Google Patents

Abstract

PURPOSE: To help the mechanical operation by an operator or a key input, in particular, and to prevent transaction time from being taken for necessary time or more by having a remote key input emulation function which can be realized by providing a means performing a screen display of the key data received from a monitoring device on an automatic transaction device. CONSTITUTION: A transaction screen is displayed by taking a synchronization with an automatic transaction device 1 also on the side of a monitoring device 2. By voice, the operator of the automatic transaction device 1 can converse with the operator of the monitoring device 2, and the state and expression of the operator of the automatic transaction device 1 are photographed by the monitoring camera 11 mounted on the automatic transaction device 1. By transmitting this video to the monitoring device 2, the operator of the monitoring device 2 recognizes the operation status of the automatic transaction device 1. When the monitoring operator judges that an agence input is necessary, the agency input of the key to be inputted in the transaction is performed, the input is transmitted to the automatic transaction device 1, a key input emulation processing that key data is displayed on a screen 16 is performed and the key input is executed for another.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic transaction system for connecting an automatic teller machine, an automatic contract accepting machine and the like as an automatic teller machine.

[0002]

2. Description of the Related Art A conventional automatic transaction apparatus is, for example, as shown in Japanese Patent Laid-Open No. 5-101255, a simple one that displays an illustration or wording on a display screen, or a remote one from this. There is one such as Japanese Patent Laid-Open No. 5-54236 that adds a voice instruction, but in these methods, for example, when the operator is old or the like and the operation is really unknown and the operator is in a trouble, In some cases, it was difficult to truly assist the operator in operating the machine, especially in key input.

[0003]

In the prior art, that is, in the technology disclosed in Japanese Unexamined Patent Publication No. 5-54236, the operator does not know the operation method even if he or she tries to give an instruction or guidance by voice. There is a problem that the operation may not be possible or the operation may take longer than necessary. That is, the main purpose of the conventional method was to monitor the machine for failure. In the present invention, in view of the problems of the above matters, a monitoring operator substitutes a key to be entered on the automatic transaction device side in a remote monitoring device, and the entered key data is sent as a message to the automatic transaction device. . In addition, the automatic transaction device that receives the message performs remote key input processing by displaying the key data in the message on the screen as if the key input was performed, so that the operator's key input can be reliably performed. it can. Therefore, for example, when the operator is old or the like and he / she does not really understand the operation and is in trouble, or when the operator is visually impaired, it is possible to assist the operator's machine operation, especially key input. It is possible to prevent the transaction time from being taken longer than necessary with the automatic transaction device.

[0004]

SUMMARY OF THE INVENTION An object of the present invention is to display a transaction screen on the monitoring device side in synchronization with the automatic transaction device, and to have a voice conversation between the operator of the automatic transaction device and the operator of the monitoring device. In addition, the operator of the automatic transaction device can capture the state and facial expression of the operator of the automatic transaction device with a surveillance camera attached to the automatic transaction device, and by transmitting this image to the monitoring device, the operator of the monitoring device can monitor the operation status of the automatic transaction device. If you grasp it and the monitoring operator determines that it is necessary, enter the key to enter in the transaction on behalf of and send it to the automatic transaction device,
This is achieved by an automatic transaction system with a remote control function characterized in that the automatic transaction apparatus that receives the key input emulation process of displaying the key data on the screen can substitute the key input.

[0005]

In the automatic transaction system for remote control according to the present invention, the above object is achieved by performing bidirectional communication with the automatic transaction apparatus and the monitoring apparatus at a remote place connected to the automatic transaction apparatus.

[0006]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described below in detail with reference to the drawings.

FIG. 1 is a system configuration diagram showing an embodiment of the present invention. 11 is a block diagram of the automatic transaction device 1.
Is a monitoring camera, 12 is a speaker, 13 is a microphone, 14 is a line control mechanism, 15 is a control mechanism, 16 is a display display mechanism, 17 is a touch panel mechanism that controls key input, 18
Indicates an automatic machine mechanism.

The two monitoring devices connected to the automatic transaction apparatus 1 by line are as follows: 21 is a speaker, 22 is a microphone,
Reference numeral 23 is a line control mechanism, 24 is a control mechanism, 25 is a display display mechanism, 26 is a keyboard, and 27 is a printer.

FIG. 2 shows an example of a business message sequence between the automatic transaction device and the monitoring device in the system configuration according to the embodiment of the present invention, and particularly shows the remote key input relating to the present invention.

Message 31: Automatic transaction device business start message Message 32: Automatic transaction device surveillance camera video message Message 33: Automatic transaction device key input content message Message 34: Automatic transaction device voice message (for example, "I do not know how to operate Message 35: monitor voice message (eg,
Message 36: Automatic transaction device voice message (eg, "I would like to withdraw 50,000 yen, please.") Message 37: Monitoring device key input data message (eg , "Transaction =" Withdrawal "", "Amount =" 5 ""
Million "" yen "") Message 38: Monitoring device voice message (eg,
"Are you sure you want this?""If yes, press the confirmation key.") Message 39: Automatic transaction device key input content message (for example, "confirmation" key) FIG. 3 is an embodiment of the present invention. The screens of the automatic transaction device side and the monitoring device side are shown. The automatic transaction device has a key input field, but a substitute key input field is prepared on the screen of the monitoring device.

FIG. 4 shows an outline of processing of key input emulation which is an embodiment. For a transaction key such as deposit / withdrawal, an example is shown in which the key is input by changing the color of that portion of the screen. Numerical keys for indicating the amount of money are examples of echo back display in the key input field as they are.

As shown in FIG. 1, the automatic transaction device 1 and the monitoring device 2 are connected by a line, and the operating status of the automatic transaction device 1 is always under the supervision of the operator of the monitoring device 2.

In the automatic transaction device 1, the surveillance camera 11
Operates periodically, for example, at intervals of 20 seconds, and sends the operating condition such as the appearance and facial expression of the operator to the monitoring device.

The microphone 13 transmits the voice of the operator to the monitoring device at all times or when the microphone is turned on.

The speaker 12 is used to give a voice instruction from the operator of the monitoring device, or used for voice guidance of the automatic transaction device itself.

The display / display mechanism 16 displays the transaction contents, and the touch panel mechanism is the display / display mechanism 16
It is a point input device for inputting the position (coordinates) pressed with respect to the key displayed on.

The automatic machine mechanism 18 is a general term for, for example, a passbook input mechanism, a cash deposit / withdrawal mechanism, a card taking / issuing mechanism, a flicker lamp, a sensor and the like.

In FIG. 2, an example of a work sequence is shown below.

When the automatic transaction apparatus 1 detects the start of business by the customer service sensor, it sends a business start message 31 to the monitoring device 2.
Send At the same time, the surveillance camera 11 is activated at regular intervals and the state of the operator is transmitted to the surveillance device 2 as a surveillance camera video message 32.

When the transaction by the operator is started, the key input content for the transaction is transmitted as a message 33 to the monitoring device at the transaction delimitation.

Depending on the situation of the operator, the operator of the monitoring device 2 gives a voice operation instruction. However, for example, when a message 34 "I do not know the operating method" is received from the operator, the operator of the monitoring device 2 A voice message 35 “Do you want to substitute the key input” is transmitted to the automatic transaction device 1. On the other hand, when the operator receives the request for the proxy operation and the voice message 36 such as "I want to withdraw 50,000 yen", the monitoring device 2 sends the key input data to the automatic transaction device 1. , "Transaction =" Withdrawal ", Amount (numerical key) =" 5 "" 10,000 "" yen ""
Send Automatic transaction device 1 that received this message
Then, the mode is changed to the remote key input mode, the key input emulation processing is performed, and it is considered that the "payment" key is pressed, and the color of the payment key on the screen is changed. After that, assuming that "50,000 yen" was entered as the amount input,
“50,000 Yen” is echoed back in the input field on the screen.

After that, when the message 38 "Please press the confirmation key" is received from the monitoring device 2 and the operator presses the confirmation key, the remote key input mode is released and the transaction is automatically continued.

According to the present invention, the operator on the monitoring device side substitutes the key input which is difficult for the operator, especially for the elderly and the visually impaired, so that the mere operation instruction and the voice or image guidance naturally limit the operation. It becomes possible to assist and operate a certain operation itself, and further, it is possible to realize an automatic transaction system that can significantly reduce the transaction time at an automatic transaction device.

[0024]

According to the present invention, unlike the conventional monitoring device only for the purpose of monitoring, if any trouble occurs in the operation of the operator in the automatic transaction device, particularly the visually impaired person or the like performs a fine key input. When it is difficult to do so, the operator on the monitoring device side can grasp the situation with voice or video, listen to the contents to be traded, and assist the operator by acting on behalf of the operator. Has the effect of improving the service to customers and further shortening the transaction time significantly.

[Brief description of drawings]

FIG. 1 is a block diagram showing an embodiment of the present invention.

FIG. 2 is a diagram showing a business message sequence for explaining an embodiment of the present invention.

FIG. 3 is a diagram illustrating a screen.

FIG. 4 is a diagram illustrating input emulation.

[Explanation of symbols]

1 ... Automatic transaction device, 2 ... Monitoring device, 11 ... Monitoring camera,
12 ... speaker, 13 ... microphone, 14 ... line control mechanism,
15 ... Control mechanism, 16 ... Display display mechanism, 17 ...
Touch panel mechanism, 18 ... Automatic machine mechanism, 21 ... Speaker, 22 ... Microphone, 23 ... Line control mechanism, 24 ... Control mechanism, 25 ... Display display mechanism, 26 ... Keyboard,
27 ... Printer.

Claims (1)

[Claims] 1. An automatic transaction system comprising an automatic transaction device having a mutual communication function using video and audio data and a remote monitoring device, wherein a transaction screen of the automatic transaction device is synchronized with the remote monitoring device side. A means for displaying and displaying, and a means for allowing the operator of the automatic transaction device and the monitoring operator of the monitoring device to have a conversation by voice, and a monitoring camera attached to the automatic transaction device to show the appearance and facial expression of the operator of the automatic transaction device. A means for transmitting the video to the monitoring device is provided, and the monitoring device is provided with a means for displaying the video on the screen. Instead of the operator of the automatic transaction device performing various key inputs, the monitoring operator of the monitoring device is provided. Instead, a means to send the key data entered by the
By having a remote key input emulation function that can be realized by providing a means for displaying the key data received from the monitoring device on the automatic transaction device, the monitoring device provides the automatic transaction device with operation instructions and confirmation by voice and video. Can't do enough,
When the operator of the monitoring device determines that it is necessary, by performing key input on behalf of the operator's intention, it is possible to assist an unskilled operator in the automatic transaction device and shorten the transaction time. Automatic trading system with remote control function.