JP2001266218A - Remote operation support system for customer operation terminal - Google Patents
Remote operation support system for customer operation terminalInfo
- Publication number
- JP2001266218A JP2001266218A JP2000074280A JP2000074280A JP2001266218A JP 2001266218 A JP2001266218 A JP 2001266218A JP 2000074280 A JP2000074280 A JP 2000074280A JP 2000074280 A JP2000074280 A JP 2000074280A JP 2001266218 A JP2001266218 A JP 2001266218A
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- Prior art keywords
- customer
- terminal
- customer operation
- operation terminal
- remote
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
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- 230000010365 information processing Effects 0.000 claims 1
- 238000004891 communication Methods 0.000 description 9
- 238000000034 method Methods 0.000 description 9
- 230000005236 sound signal Effects 0.000 description 8
- 238000010586 diagram Methods 0.000 description 6
- 238000012545 processing Methods 0.000 description 3
- 230000004397 blinking Effects 0.000 description 2
- 230000002452 interceptive effect Effects 0.000 description 2
- 101100321669 Fagopyrum esculentum FA02 gene Proteins 0.000 description 1
- 101000879758 Homo sapiens Sjoegren syndrome nuclear autoantigen 1 Proteins 0.000 description 1
- 102100037330 Sjoegren syndrome nuclear autoantigen 1 Human genes 0.000 description 1
- 238000012790 confirmation Methods 0.000 description 1
- 238000011017 operating method Methods 0.000 description 1
- 238000006467 substitution reaction Methods 0.000 description 1
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Abstract
Description
【０００１】[0001]
【発明の属する技術分野】本発明は顧客操作端末の遠隔
操作支援システムにかかり、特に現金自動取引装置、住
民票発行機等の顧客操作端末の操作に不慣れの顧客に対
し、操作入力を遠隔から支援する顧客操作端末の遠隔操
作支援システムに関する。BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a remote operation support system for a customer operation terminal, and particularly to a remote operation support system for a customer who is unfamiliar with the operation of a customer operation terminal such as an automatic teller machine, a resident card issuing machine, and the like. The present invention relates to a remote operation support system for supporting a customer operation terminal.
【０００２】[0002]
【従来の技術】従来、現金自動取引装置等の顧客操作端
末の近傍には、その操作に不慣れな顧客のために操作支
援者を待機させていた。また、無人店舗等の操作支援者
を配備できない場所に前記顧客操作端末を配備したとき
は、前記無人店舗等にセンタの操作支援者と接続するイ
ンターホンあるいはＴＶカメラを備えておき、操作支援
の要請があったときは音声あるいは映像を用いて操作方
法を案内していた。2. Description of the Related Art Heretofore, an operation supporter has been waiting near a customer operation terminal such as an automatic teller machine for a customer who is unfamiliar with the operation. Further, when the customer operation terminal is deployed in a place where the operation support person cannot be deployed, such as an unmanned store, an intercom or a TV camera connected to the operation support person of the center is provided in the unmanned store or the like, and a request for operation support is provided. When there was, the operation method was guided using audio or video.
【０００３】特開平７−３０６８９７号公報には、セン
タの端末および顧客操作端末のそれぞれにＴＶカメラを
配備して、センタの操作支援者と顧客操作端末を操作し
ようとする顧客を映像および音声を用い接続し、対話形
式で操作支援あるいは操作代行を行う装置が示されてい
る。[0003] Japanese Patent Application Laid-Open No. Hei 7-306897 discloses that a TV camera is provided at each of a terminal at a center and a customer operation terminal, and a center operator and a customer who wants to operate the customer operation terminal are provided with video and audio. An apparatus that uses and connects to perform operation support or operation substitution in an interactive manner is shown.
【０００４】[0004]
【発明が解決しようとする課題】近年、無人店舗等の操
作支援者を配備できない場所に顧客操作端末を配備する
例が増加している。このような例の場合には、特開平７
−３０６８９７号公報に示されるように、センタの操作
支援者と顧客操作端末を操作しようとする顧客を映像お
よび音声を用い接続し、対話形式で操作を支援すること
ができる。しかしＴＶカメラ等を用いた操作支援では、
例えば、次に操作すべきボタンの位置を明確に指示する
ことは困難である。本発明は前記問題点に鑑みてなされ
たもので、顧客操作端末の操作をより明確に指示するこ
とのできる顧客操作端末の遠隔操作支援システムを提供
する。In recent years, there has been an increasing number of cases in which customer operation terminals are provided in places where operation supporters cannot be provided, such as unmanned stores. In the case of such an example, Japanese Patent Application Laid-Open
As disclosed in Japanese Patent No. -306897, an operation supporter of a center and a customer who wants to operate a customer operation terminal can be connected using video and audio, and the operation can be supported in an interactive manner. However, in operation support using a TV camera, etc.,
For example, it is difficult to clearly indicate the position of a button to be operated next. The present invention has been made in view of the above problems, and provides a remote operation support system for a customer operation terminal that can more clearly instruct the operation of the customer operation terminal.
【０００５】[0005]
【課題を解決するための手段】本発明は、上記の課題を
解決するために次のような手段を採用した。The present invention employs the following means in order to solve the above-mentioned problems.
【０００６】顧客が操作する操作ボタンおよび顧客の取
引操作を誘導する表示装置を備えた顧客操作端末と、前
記顧客操作端末と接続し顧客操作に対応したサービスを
顧客操作端末を介して供給するホスト装置と、遠隔操作
支援端末からなり、該遠隔操作支援端末を操作して前記
顧客操作端末の取引操作を支援する顧客操作端末の遠隔
操作支援システムにおいて、前記顧客操作端末は映像お
よび音声入力装置を備え、前記遠隔操作支援端末は前記
顧客操作端末が入力した映像および音声入力を表示する
表示装置および前記顧客操作端末の取引操作を支援する
情報を入力する入力装置を備える。操作支援に際して
は、遠隔支援端末側から入力装置２０１を操作して、前
記顧客操作端末の取引操作を支援する情報を顧客操作端
末に表示する。A customer operation terminal having an operation button operated by a customer and a display device for guiding a customer's transaction operation, and a host connected to the customer operation terminal and supplying a service corresponding to the customer operation via the customer operation terminal. Device and a remote operation support terminal, wherein the remote operation support terminal operates the remote operation support terminal to support a transaction operation of the customer operation terminal. The remote operation support terminal includes a display device for displaying video and audio input input by the customer operation terminal, and an input device for inputting information for supporting a transaction operation of the customer operation terminal. At the time of operation support, the input device 201 is operated from the remote support terminal side, and information for supporting the transaction operation of the customer operation terminal is displayed on the customer operation terminal.
【０００７】[0007]
【発明の実施の形態】以下に本発明の実施形態を図１な
いし図４を用いて説明する。図１は本発明の実施形態に
かかる顧客操作端末の遠隔操作支援システムを示す図で
ある。図において、１１ａないし１１ｎは現金自動取引
装置等の顧客操作端末である。１２はセンタ側端末、１
３はホストコンピュータであり、顧客毎の暗証番号、残
高情報等を記録した顧客ファイル等のファイルを備え、
顧客操作端末１１ａないし１１ｎの操作内容に応じて、
顧客操作端末に入出金等の業務処理データを提供する。
１４は通信回線であり、複数の顧客操作端末１１ａない
し１１ｎ、センタ端末１２、およびホストコンピュータ
１３は通信回線１４を介して相互に接続されている。１
５は顧客操作端末１１ａを操作する顧客、１６はセンタ
側端末を操作して、顧客に端末操作を案内する係員であ
る。DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described below with reference to FIGS. FIG. 1 is a diagram showing a remote operation support system for a customer operation terminal according to an embodiment of the present invention. In the figure, reference numerals 11a to 11n denote customer operation terminals such as an automatic teller machine. 12 is a center terminal, 1
Reference numeral 3 denotes a host computer having a file such as a customer file in which a personal identification number, balance information, and the like for each customer are recorded.
According to the operation contents of the customer operation terminals 11a to 11n,
Provide business process data such as deposit and withdrawal to the customer operation terminal.
Reference numeral 14 denotes a communication line, and the plurality of customer operation terminals 11a to 11n, the center terminal 12, and the host computer 13 are mutually connected via the communication line 14. 1
5 is a customer who operates the customer operation terminal 11a, and 16 is a staff member who operates the center side terminal and guides the customer to operate the terminal.
【０００８】１０１ａは表示装置、１０１ｂはタッチパ
ネル等の入力装置であり、表示装置１０１ａおよび入力
装置１０１ｂにより操作表示板１０１を構成する。１０
２は磁気カード等の取引カードを読み書きするカード読
み書き装置。１０３は取引内容を印刷するプリンタ、１
０４は操作方法の案内等を音声で行うスピーカである。
スピーカ１０４は予め定められた音声ガイダンスの外、
センタ端末１２から送信した音声ガイダンスを放音す
る。１０５はＣＰＵであり、顧客操作端末１１ａを構成
する機器の入出力処理の制御および通信回路網との通信
を制御する。１０６はマイクを備えたＴＶカメラであ
り、操作表示板１０１を操作する顧客１５の映像信号お
よび音声信号を取得する。Reference numeral 101a denotes a display device, and 101b denotes an input device such as a touch panel. The operation display panel 101 is constituted by the display device 101a and the input device 101b. 10
2 is a card reading / writing device for reading / writing a transaction card such as a magnetic card. Reference numeral 103 denotes a printer for printing transaction contents, 1
Reference numeral 04 denotes a speaker that provides voice guidance for operating methods and the like.
The speaker 104 is provided outside the predetermined voice guidance,
The voice guidance transmitted from the center terminal 12 is emitted. A CPU 105 controls input / output processing of devices constituting the customer operation terminal 11a and controls communication with a communication network. Reference numeral 106 denotes a TV camera provided with a microphone, and acquires a video signal and an audio signal of the customer 15 who operates the operation display board 101.
【０００９】２０１ａはキーボード、２０１ｂはマウス
であり、キーボード２０１ａ、マウス２０１ｂにより入
力装置２０１を構成する。２０２は表示装置である。表
示装置２０２には各顧客操作端末１１ａないし１１ｎか
ら送信された映像信号を映出することができる。２０３
はＣＰＵであり、センタ側端末１２を構成する機器の入
出力処理の制御および通信回路網との通信を制御する。
２０４はスピーカであり、前記各顧客操作端末１１ａな
いし１１ｎから送信された音声信号を放音する。２０５
はマイクを備えたＴＶカメラであり、センタ側端末を１
２を操作する係員１６の映像信号および音声信号を取得
する。所得した映像信号および音声信号は通信回線１４
を介して所定の顧客操作端末に送信することができる。Reference numeral 201a denotes a keyboard, and 201b denotes a mouse. The keyboard 201a and the mouse 201b constitute an input device 201. 202 is a display device. The display device 202 can display the video signal transmitted from each of the customer operation terminals 11a to 11n. 203
Denotes a CPU, which controls input / output processing of devices constituting the center-side terminal 12 and communication with a communication network.
Reference numeral 204 denotes a speaker which emits a sound signal transmitted from each of the customer operation terminals 11a to 11n. 205
Is a TV camera with a microphone, and the center terminal is
2. Acquire the video signal and the audio signal of the attendant 16 operating the device 2. The obtained video signal and audio signal are transmitted to the communication line 14.
Can be transmitted to a predetermined customer operation terminal.
【００１０】図２は、本実施形態にかかる顧客操作端末
の遠隔操作支援システムの動作を説明するフローチャー
トである。顧客操作端末を操作する顧客は、その操作が
不明になった場合、まず、ステップ１０１において、操
作表示板１０１上の「呼び出しキー」を押下してセンタ
側端末１２を呼び出す。なお、呼び出しキーの押下に代
えて、（ａ）顧客操作端末の前面に顧客が立ち止まって
から所定時間経過しても何らの操作入力も行われなかっ
たとき、（ｂ）所定の操作の終了後、所定時間内に次の
操作が行われなかったとき、（ｃ）音声による問い合わ
せがあったとき、にそれぞれセンタを呼び出すようにし
てもよい。センタ端末１２に対する呼び出し信号は顧客
操作端末のＣＰＵ１０５が検出し、ＣＰＵ１０５は検出
した前記呼び出し信号を、前記ＴＶカメラ１０６が取得
した顧客１５の映像信号および音声信号とともにセンタ
端末側に送信する。呼び出し信号を受信したセンタ側端
末１２は、スピーカ２０４よりアラームを放音し、表示
装置２０２に呼び出しを行った顧客操作端末の識別番号
を表示する。さらに前記表示画面の一部に受信した映像
信号を表示し、スピーカ２０４から受信した音声信号を
放音する。FIG. 2 is a flowchart for explaining the operation of the remote operation support system for the customer operation terminal according to the present embodiment. When the customer who operates the customer operation terminal becomes unclear about the operation, first, in step 101, the “call key” on the operation display panel 101 is pressed to call the center-side terminal 12. Instead of pressing the call key, (a) when no operation input is performed for a predetermined time after the customer stops on the front of the customer operation terminal, (b) after completion of the predetermined operation Alternatively, the center may be called when the next operation is not performed within a predetermined time, or (c) when there is a voice inquiry. The call signal to the center terminal 12 is detected by the CPU 105 of the customer operation terminal, and the CPU 105 transmits the detected call signal to the center terminal together with the video signal and audio signal of the customer 15 acquired by the TV camera 106. The center terminal 12 that has received the call signal emits an alarm from the speaker 204 and displays the identification number of the customer operation terminal that has called the display device 202. Further, a received video signal is displayed on a part of the display screen, and an audio signal received from the speaker 204 is emitted.
【００１１】図３はセンタ側端末１２の表示装置２０２
に表示する表示画像の例を示す図である。図に示すよう
に左側に顧客操作端末の識別番号、ＴＶカメラ１０６で
撮影した顧客画像１５、および現在までの操作履歴（図
の例の場合には、取引種別として「出金」選択し、取引
カードを入力し、さらに暗証番号として４桁入力した）
を表示する。また、右側に顧客操作端末の操作表示板に
表示された事項と同じ事項を表示する。FIG. 3 shows the display device 202 of the center terminal 12.
FIG. 4 is a diagram showing an example of a display image displayed on the screen. As shown in the figure, on the left side, the identification number of the customer operation terminal, the customer image 15 captured by the TV camera 106, and the operation history up to the present (in the example shown in the figure, "withdrawal" is selected as the transaction type, and the transaction is selected. Enter the card and enter the 4-digit PIN code)
Is displayed. The same items as those displayed on the operation display board of the customer operation terminal are displayed on the right side.
【００１２】ステップ１００２において、センタ側の係
員が前記呼び出しに応答して所定の操作を行うと、セン
タ側端末１２に配備したＴＶカメラ２０５により所得し
た映像信号および音声信号を通信回線１４を介して、呼
び出しのあった顧客操作端末に送信する。前記映像信号
を受信した顧客操作端末１１ａはその操作表示板にＴＶ
カメラ２０５で撮影した係員１６の映像信号を映出し、
スピーカ１０４から音声信号を放音する。In step 1002, when the center staff performs a predetermined operation in response to the call, the video signal and the audio signal obtained by the TV camera 205 provided in the center terminal 12 are transmitted via the communication line 14. Is transmitted to the called customer operation terminal. Upon receiving the video signal, the customer operation terminal 11a displays a TV
The video signal of the staff 16 taken by the camera 205 is projected,
An audio signal is emitted from the speaker 104.
【００１３】図４は顧客操作端末１１ａの操作表示板１
０１に表示する表示画像の例を示す図である。図に示す
ように、操作表示板の画面右下にＴＶカメラ２０５で撮
影した係員１６の映像信号を表示する。２０７はセンタ
端末側のキーボードあるいはマウス等の入力装置２０１
を用いて移動可能に表示した指示マーク（例えば「点滅
している黄色い矢印」で構成することができる）であ
る。FIG. 4 shows the operation display panel 1 of the customer operation terminal 11a.
FIG. 11 is a diagram illustrating an example of a display image displayed at 01. As shown in the figure, a video signal of the attendant 16 captured by the TV camera 205 is displayed at the lower right of the screen of the operation display board. Reference numeral 207 denotes an input device 201 such as a keyboard or a mouse on the center terminal side.
Is an instruction mark (for example, can be constituted by a “blinking yellow arrow”) displayed so as to be movable by using “.”.
【００１４】この状態で、係員１６は顧客１５の音声に
よる質問に応答して、端末操作の支援を行うことができ
る。In this state, the clerk 16 can assist the terminal operation in response to the voice question of the customer 15.
【００１５】ステップ１００３において、係員１６はキ
ーボードあるいはマウスを用いて指示マークを操作して
操作すべき「キー」を指示するとともに音声（例えば
「点滅している黄色い矢印のところにある確認ボタンを
押してください」）による案内を行う。ステップ１００
４において、顧客操作入力の有無を判別する。顧客操作
入力のある場合にはステップ１００５に進み、顧客操作
入力のない場合にはステップ１００３に進む。ステップ
１００５において、 全項目の入力が終了したか否かを
判別する。全項目の入力が終了した場合にはステップ１
００７に進み、相でない場合にはステップ１００６に進
む。ステップ１００６において、入力項目１つ次に移し
てからステップ１００３に進む。ステップ１００７にお
いて、前記入力の内容に応じた手続きを実行する。In step 1003, the attendant 16 operates the instruction mark using a keyboard or a mouse to indicate a "key" to be operated, and a voice (for example, "pressing a confirmation button at a blinking yellow arrow"). Please do "). Step 100
At 4, it is determined whether or not there is a customer operation input. If there is a customer operation input, the process proceeds to step 1005. If there is no customer operation input, the process proceeds to step 1003. In step 1005, it is determined whether or not all items have been input. Step 1 when all items have been entered
The process proceeds to step 007, and if not, the process proceeds to step 1006. In step 1006, the process moves to the next input item, and then the process proceeds to step 1003. In step 1007, a procedure according to the contents of the input is executed.
【００１６】なお、前記指示マークは矢印に代えて、指
の形、手の形、吹き出し口形、等でもよい。また指示マ
ークの中に案内用の文字を入力してテロップ表示しても
よい。 また、図４における係員の映像表示に代えて、
係員が操作表示板を操作する映像等の操作の手本となる
映像を表示してもよい。The instruction mark may be a finger, a hand, a balloon, or the like instead of an arrow. Alternatively, text for guidance may be input into the instruction mark and displayed as a telop. Also, instead of the image display of the staff in FIG. 4,
An image serving as a model of an operation, such as an image of an operator operating the operation display board, may be displayed.
【００１７】また、前記顧客操作端末およびセンタ側端
末に装備したＴＶカメラ１０６および２０５は固定カメ
ラのみでなく、被写体の移動を検知して追尾する自動追
尾カメラとすることができる。Further, the TV cameras 106 and 205 mounted on the customer operation terminal and the center side terminal can be not only fixed cameras but also automatic tracking cameras for detecting and tracking the movement of a subject.
【００１８】また、前記顧客操作端末は現金自動取引装
置であることを前提に説明したが、前記顧客操作端末は
住民票等の証明書自動交付機、施設予約機、相談処理用
端末、観光案内用端末等の各種端末に適用できる。The above description has been made on the assumption that the customer operation terminal is an automatic teller machine, but the customer operation terminal is an automatic certificate issuing machine such as a resident's card, a facility reservation machine, a consultation processing terminal, a tourist information guide. It can be applied to various terminals such as a terminal for use.
【００１９】以上説明したように本実施形態によれば、
現金自動取引装置等の顧客操作端末において、操作の支
援を要求する操作が行われたとき、センタ端末を呼出し
てセンタ端末の係員が端末の表示画面および音声を用い
て操作支援を行うことができる。これにより顧客の要請
に応じた必要かつ的確な操作支援を行うことができる。
また、操作指導員を各顧客操作端末毎に配置する必要が
なくなるので経費を節減することができる。As described above, according to the present embodiment,
When an operation requesting operation support is performed at a customer operation terminal such as an automatic teller machine, the center terminal is called, and a clerk of the center terminal can provide operation support using the display screen and voice of the terminal. . This makes it possible to provide necessary and accurate operation support according to the customer's request.
Further, since it is not necessary to arrange an operation instructor for each customer operation terminal, costs can be reduced.
【００２０】[0020]
【発明の効果】以上説明したように本発明によれば、顧
客操作端末の操作をより的確に指示することのできるの
で、操作指導員を配置する必要がなくなるなり、経費の
節減を図ることができる。As described above, according to the present invention, since the operation of the customer operation terminal can be more accurately instructed, there is no need to arrange an operation instructor, and the cost can be reduced. .
【図１】本発明の実施形態にかかる顧客操作端末の遠隔
操作支援システムを示す図である。FIG. 1 is a diagram showing a remote operation support system for a customer operation terminal according to an embodiment of the present invention.
【図２】本実施形態にかかる遠隔操作支援システムの動
作を説明するフローチャートである。FIG. 2 is a flowchart illustrating an operation of the remote operation support system according to the embodiment;
【図３】センタ側端末の表示装置に表示する画像の例を
示す図である。FIG. 3 is a diagram illustrating an example of an image displayed on a display device of a center terminal.
【図４】顧客操作端末の操作表示板に表示する画像の例
を示す図である。FIG. 4 is a diagram illustrating an example of an image displayed on an operation display board of a customer operation terminal.
１１ａ・・・１１ｎ 顧客操作端末 １２ センタ側端末 １３ ホストコンピュータ １４ 通信回線 １５ 顧客 １６ 係員 １０１ 操作表示板 １０１ａ 表示装置 １０１ｂ 入力装置 １０２ カード読み書き装置 １０３ プリンタ １０４，２０４ スピーカ １０５，２０３ ＣＰＵ １０６，２０５ ＴＶカメラ ２０１ 入力装置 ２０１ａ キーボード ２０１ｂ マウス ２０２ 表示装置 11a... 11n Customer operation terminal 12 Center terminal 13 Host computer 14 Communication line 15 Customer 16 Staff 101 Operation display board 101a Display device 101b Input device 102 Card read / write device 103 Printer 104, 204 Speaker 105, 203 CPU 106, 205 TV Camera 201 Input device 201a Keyboard 201b Mouse 202 Display device
フロントページの続き (51)Int.Cl.7 識別記号 ＦＩ テーマコート゛(参考） Ｇ０６Ｆ 17/60 ２３６ Ｇ０６Ｆ 17/60 ２３６Ａ ２５０ ２５０ Ｆターム(参考） 3E040 BA07 BA20 CA02 CB04 FJ05 FJ06 FJ09 FL10 5B055 BB03 NA01 NA12 NA14 PA11 PA22 5E501 AA09 BA05 CA08 CB14 CB15 EA10 EA11 EA21 EB06 FA02 FA32 FA43 9A001 BB04 HH34 JJ72 KK58 KK61 KK62 LL03 LL09 Continued on the front page (51) Int.Cl. 7 Identification symbol FI Theme coat II (reference) G06F 17/60 236 G06F 17/60 236A 250 250 F term (reference) 3E040 BA07 BA20 CA02 CB04 FJ05 FJ06 FJ09 FL10 5B055 BB03 NA01 NA12 NA14 PA11 PA22 5E501 AA09 BA05 CA08 CB14 CB15 EA10 EA11 EA21 EB06 FA02 FA32 FA43 9A001 BB04 HH34 JJ72 KK58 KK61 KK62 LL03 LL09
Claims (3)
取引操作を誘導する表示装置を備えた顧客操作端末と、 前記顧客操作端末と接続し顧客操作に対応したサービス
を顧客操作端末を介して供給するホスト装置と、 遠隔操作支援端末からなり、該遠隔操作支援端末を操作
して前記顧客操作端末の取引操作を支援する顧客操作端
末の遠隔操作支援システムにおいて、 前記顧客操作端末は映像および音声入力装置を備え、前
記遠隔操作支援端末は前記顧客操作端末が入力した映像
および音声入力を表示する表示装置および前記顧客操作
端末の取引操作を支援する情報を入力する入力装置を備
え、前記顧客操作端末の取引操作を支援する情報を顧客
操作端末に表示することを特徴とする顧客操作端末の遠
隔操作支援システム。1. A customer operation terminal having an operation button operated by a customer and a display device for guiding a customer's transaction operation, and a service corresponding to the customer operation connected to the customer operation terminal and supplied through the customer operation terminal. A remote control support system comprising a remote control support terminal and a remote control support terminal, wherein the remote control support terminal operates the remote control support terminal to support a transaction operation of the customer control terminal. Device, the remote operation support terminal includes a display device for displaying video and audio input inputted by the customer operation terminal, and an input device for inputting information for supporting a transaction operation of the customer operation terminal, wherein the customer operation terminal A remote operation support system for a customer operation terminal, wherein information for supporting the transaction operation is displayed on the customer operation terminal.
支援端末には顧客操作の履歴を表示することを特徴とす
る顧客操作端末の遠隔操作支援システム。2. The remote operation support system for a customer operation terminal according to claim 1, wherein a history of customer operations is displayed on the customer operation support terminal.
載において、前記顧客操作端末の取引操作を支援する情
報は、操作ボタンを指示する指示マークおよび音声案内
信号であることを特徴とする顧客操作端末の遠隔操作支
援システム。3. The information processing apparatus according to claim 1, wherein the information for supporting the transaction operation of the customer operation terminal is an instruction mark indicating an operation button and a voice guidance signal. Operation support system for customer operation terminals.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP2000074280A JP2001266218A (en) | 2000-03-16 | 2000-03-16 | Remote operation support system for customer operation terminal |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP2000074280A JP2001266218A (en) | 2000-03-16 | 2000-03-16 | Remote operation support system for customer operation terminal |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| JP2001266218A true JP2001266218A (en) | 2001-09-28 |
Family
ID=18592366
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| JP2000074280A Pending JP2001266218A (en) | 2000-03-16 | 2000-03-16 | Remote operation support system for customer operation terminal |
Country Status (1)
| Country | Link |
|---|---|
| JP (1) | JP2001266218A (en) |
Cited By (10)
| Publication number | Priority date | Publication date | Assignee | Title |
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| JP2006227887A (en) * | 2005-02-17 | 2006-08-31 | Oki Electric Ind Co Ltd | Campaign screen display system |
| JP2006338402A (en) * | 2005-06-02 | 2006-12-14 | Oki Electric Ind Co Ltd | Automatic transaction device and input device |
| JP2007066247A (en) * | 2005-09-02 | 2007-03-15 | Pioneer Electronic Corp | Content information output support device, content information browse system and content information output support method |
| JP2010141789A (en) * | 2008-12-15 | 2010-06-24 | Nec Corp | System, method and program for support of mobile phone terminal operation |
| JP2010211586A (en) * | 2009-03-11 | 2010-09-24 | Sharp Corp | Information processing system, information processor, information processing method, control program, and recording medium |
| JP2011060332A (en) * | 2010-12-24 | 2011-03-24 | Oki Electric Industry Co Ltd | Automatic transaction device and input device |
| JP2014225050A (en) * | 2013-05-15 | 2014-12-04 | 日立オムロンターミナルソリューションズ株式会社 | Automatic transaction device and automatic transaction method |
| EP2798618B1 (en) | 2011-12-30 | 2016-08-10 | Phonetica Lab S.R.L. | System for remotely providing services through video communication |
| WO2017073114A1 (en) * | 2015-10-29 | 2017-05-04 | 沖電気工業株式会社 | Automatic transaction device and automatic transaction system provided with same |
| JP2018180976A (en) * | 2017-04-14 | 2018-11-15 | 東芝テック株式会社 | Accounting device and program |
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|---|---|---|---|---|
| JP2006227887A (en) * | 2005-02-17 | 2006-08-31 | Oki Electric Ind Co Ltd | Campaign screen display system |
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| JP2006338402A (en) * | 2005-06-02 | 2006-12-14 | Oki Electric Ind Co Ltd | Automatic transaction device and input device |
| JP2007066247A (en) * | 2005-09-02 | 2007-03-15 | Pioneer Electronic Corp | Content information output support device, content information browse system and content information output support method |
| JP2010141789A (en) * | 2008-12-15 | 2010-06-24 | Nec Corp | System, method and program for support of mobile phone terminal operation |
| JP2010211586A (en) * | 2009-03-11 | 2010-09-24 | Sharp Corp | Information processing system, information processor, information processing method, control program, and recording medium |
| JP2011060332A (en) * | 2010-12-24 | 2011-03-24 | Oki Electric Industry Co Ltd | Automatic transaction device and input device |
| EP2798618B1 (en) | 2011-12-30 | 2016-08-10 | Phonetica Lab S.R.L. | System for remotely providing services through video communication |
| JP2014225050A (en) * | 2013-05-15 | 2014-12-04 | 日立オムロンターミナルソリューションズ株式会社 | Automatic transaction device and automatic transaction method |
| WO2017073114A1 (en) * | 2015-10-29 | 2017-05-04 | 沖電気工業株式会社 | Automatic transaction device and automatic transaction system provided with same |
| JP2018180976A (en) * | 2017-04-14 | 2018-11-15 | 東芝テック株式会社 | Accounting device and program |
| JP2021166095A (en) * | 2017-04-14 | 2021-10-14 | 東芝テック株式会社 | Accounting device and program |
| JP7554323B2 (en) | 2017-04-14 | 2024-09-19 | 東芝テック株式会社 | Accounting devices and programs |
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