JPH06131383A - Terminal equipment - Google Patents

Abstract

PURPOSE:To display a guidance screen which is easy for a user to understand by displaying a video for facilitating a countermeasure to a trouble by synthesizing it on a control screen displayed at a display means when a trouble occurs. CONSTITUTION:When the user doesn't understand the control method of an automatic certificate issuing machine 1, the user presses a calling button 22, and rings a chime 51. An operator controls a console 57, turns on the power source of a microphone 52, TV camera 53, speaker 54, and CRT 55 for TV of an operator terminal equipment 50 side, and instructs the power supply of a TV camera 37, microphone 38, and speaker 39 of the automatic certificate issuing machine 1 side. Moreover, the operator controls the console 57, and instructs the superimpose of a CRT 3 for display of the automatic certificate issuing machine 1 side. Thus, the video of the operator is projected so as to be superimposed on one part of a picture for explanation at the CRT for display, and a conversation (TV speech) with a voice and a picture can be attained between the operator and the user.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a terminal device such as a bank ATM or an automatic certificate issuing machine, and more particularly to a guidance method for a terminal device when a user has a trouble.

[0002]

2. Description of the Related Art At present, some terminal devices such as ATMs of banks and automatic certificate issuing machines have a guidance function and automatically display the operating method on a CRT for explaining the operating method. Then, in order to provide assistance by a manned (operator) when the terminal device cannot understand it automatically or when some trouble occurs in the operation of the terminal device, a TV is provided as a separate system in the same booth.
Some have installed telephones so that users can contact the operator.

[0003]

However, even when the operator gives an instruction to the user through the TV telephone, the user operates while alternately viewing the CRT screen of the TV telephone and the CRT screen for explaining the operation method. It was difficult to understand the operation method. Further, since the CRT of the TV phone is provided separately from the CRT for explaining the operation method, the cost increases, and at the same time, the CRT of the TV phone is also provided.
It was difficult to place it in a place that was easy to see. The present invention has been made to solve the above-mentioned problems, and an object thereof is to provide a terminal device that can display a guidance screen that is easy for a user to understand when a trouble occurs.

[0004]

In order to achieve the above object, a terminal device of the present invention is a display device for displaying a screen of an operating method, and a display control for controlling the display content of the display device. Means, and a detection means for detecting a trouble that occurs when the user operates the device, the display control means, when the occurrence of the trouble is detected by the detection means, the display means Is displayed on the display means for combining with at least a part of the screen of the operation method displayed on the screen to cope with the trouble.

[0005]

In the terminal device constructed as described above, the display control means normally displays the operation method screen of the terminal device on the display means. Then, when a trouble occurs to the user, the trouble is detected by the detecting means, and is combined with at least a part of the operation screen displayed on the display means to display a video for dealing with the trouble.

[0006]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment in which the present invention is embodied in an automatic certificate issuing machine will be described below with reference to the drawings. As shown in FIG. 1, the front panel of the casing 1a of the automatic certificate issuing machine 1 of this embodiment is provided with a card insertion slot 2a for inserting a magnetic card on which personal information of a user is recorded. A well-known card reader 2 is provided behind the card insertion slot 2a. Above the card reader 2, a display CRT 3 on which the operation method of the certificate issuing machine 1 and the like are displayed, and a display CRT 3 provided near the surface of the display CRT 3 and displayed on the display CRT 3. There is provided a well-known touch panel 4 on which a user can input desired information by directly touching the portion. The TV camera 3 is provided below the display CRT 3.
The lens unit 37 a of No. 7 and the microphone 38 are arranged. On the left side of the card insertion slot 2a, there is provided a call button 22 for the user to call an attendant when a trouble occurs in the operation method. Below that, a wheelchair is used. An assist bar 42 is provided so that a person who uses the automatic certificate issuing machine 1 can easily operate it.

Further, below the assist bar 42, a part of the housing 1a is such that the lower part of the knee of the person in the wheelchair can be housed so that the user of the wheelchair can easily use it. A digging 43 having a size is formed, and a shock absorbing sheet 44 for absorbing a shock when a part of a wheelchair collides is provided on an inner surface of the digging 43. Further, the height of the automatic certificate issuing machine 1 is configured to be about 130 cm so that even a wheelchair user can easily use it. An operation display device 10 is arranged above the touch panel 4 to indicate whether the automatic certificate issuing machine 1 is in the usable state or the unusable state.

On the right side of the touch panel 4 on the front panel, a coin slot 5a for paying a commission.
And a bill insertion slot 6a are formed, which are in communication with the well-known coin mech 5 and bill bill 6, respectively. Below the coin insertion slot 5a and the bill insertion slot 6a, an ejection port 8 for taking out change and receipts and an ejection port 7 for ejecting a certificate such as a resident's card printed by the laser printer 11 are formed. There is.

Next, referring to the block diagram shown in FIG.
The electrical configuration of the automatic certificate issuing machine 1 of this embodiment will be described.

The automatic certificate issuing machine 1 of this embodiment has a CPU 23 for performing various controls, and this CPU 23 has a CR for controlling the above-mentioned card reader 2 and display CRT 3.
The T controller 20, the touch panel 4, the coin mech 5, the bill burr 6, the laser printer 11, the call button 22, and the journal printer 12 for printing a receipt are connected to the operator terminal device 50 side. Communication interface 3 for communicating
0A is connected. The communication interface 30A has a TV camera 37 for allowing the user to make a TV call with the operator on the operator terminal device 50 side.
The microphone 38 and the speaker 39 are connected to each other.
In addition, the CRT controller 20 described above includes a CPU 23.
A TV camera transmitted from the operator terminal device 50 side as described later while being controlled by the above, displaying an explanation screen of the operation method of the certificate automatic issuing machine 1 on the display CRT 3 and being connected to the communication interface 30A. The image signal is controlled so that the image of 53 is projected on the explanation screen.

On the other hand, the operator terminal device 50 has a communication interface 58B for communicating with the automatic certificate issuing machine 1, and this communication interface 58B has a microphone for the operator to make a TV call with the user. 52, TV camera 53, speaker 54 and TV C
The RT55 is connected, and further, the buzzer 51 notifying that the call button 22 of the automatic certificate issuing machine 1 is pressed by the user and the CRT 3 for displaying the automatic certificate issuing machine 1
A monitor CRT 56 for monitoring what kind of image is displayed on the console, and a console for operating the equipment on the operator terminal device 50 side and issuing a command for controlling the equipment on the automatic certificate issuing machine 1 side. 57 is connected.

Next, regarding the operation of the certificate automatic issuing machine 1 configured as described above, the CP of the certificate automatic issuing machine 1 will be described.
The processing by U23 and the operation by the operator on the operator terminal device 50 side will be described together with reference to the flowchart shown in FIG.

The automatic certificate issuing machine 1 always displays the service guide screen shown in FIG. 4 on the display CRT 3 and waits for the user's input. Here, it is assumed that the user who wants to issue the resident card tried to operate the automatic certificate issuing machine 1, but did not understand the operation method. In this case, the user presses the call button 22 (step 1). The CPU 23 detects the occurrence of the trouble of the user by the signal from the call button 22 and sends the signal to the operator terminal device 50 side through the communication interface 30A.

Then, the operator terminal device 50 receives this signal through the communication interface 58B and sounds the chime 51 (step 3). As a result, the operator knows that the user is in trouble.
The operator operates the console 57 to stop the chime sound (step 4). Next, the operator console 57 is operated to turn on the microphone 52, the TV camera 53, the speaker 54, and the TV CRT 55 on the operator terminal device 50 side (step 5). Further, the operator operates the console 57 to instruct the TV camera 37, the microphone 38, and the speaker 39 on the automatic certificate issuing machine 1 side to be powered on. The CPU 23 sends the instruction from the console 57 to the communication interface 58B.
And via the communication interface 30A, YV
The camera 37, the microphone 38, and the speaker 39 are turned on (step 7).

As a result, the image and voice of the user on the automatic certificate issuing machine 1 side are captured by the TV camera 37 and the microphone 38, and the TV C on the operator terminal device 50 side.
It can be grasped by the operator through the RT 55 and the speaker 54. On the contrary, an instruction from the operator is input from the microphone 52 on the operator terminal device 50 side and played from the speaker 39 on the certificate automatic issuing machine 1 side. This allows the operator to know the state of the user (image) and enables voice communication between the operator and the user, so that the user can ask the operator about the required operation and the operator can use the voice to provide detailed information about the operation. Explain (step 8). For example, while the user asked how to operate to receive the issuance of the residence certificate, the operator asked for a display CRT.
I can instruct you to touch the resident card issued in 3 and a certain part.

If the user can understand the operation required by the conversation between the user and the operator in step 8 (Yes in judgment step 9), the process proceeds to the end process after step 14 so that the user can understand. If not (determination step is No), the process proceeds to step 10.

In step 10, the operator operates the console 57 to display CR on the automatic certificate issuing machine 1 side.
Instruct T3 superimpose. The console 57 is
This superimpose command signal is sent to the automatic certificate issuing machine 1 side via the communication interface 58B. At the same time, the operator turns on the power of the monitor CRT 56 so that the monitor CRT 56 displays the same image as the display CRT 3. The CPU 23 receives the superimpose command from the console 57 (step 1
1) The CRT controller 20 is instructed to superimpose an image for explaining the operation of the display CRT 3 and display the image of the TV camera 53 on the operator terminal device 50 side (step 12). This allows display CR
At T3, the image of the operator is superimposed and displayed on a part of the explanation image, so that the operator and the user can have a voice and image conversation (TV call) (step 13).

FIG. 5 shows an example of an image of the display CRT 3 in which the operator image is superimposed on the explanatory image. Note that the same image as this is the operator terminal device 5
It is also displayed on the 0 side monitor CRT 56. Then, for example, in step 8 described above, since the user does not know how to receive the issuance of the resident's card, the operator has instructed to touch a certain part of the display CRT 3 certificate issuance. If the user doesn't understand where to press, go to step 13
At this point, the operator points to the portion 3a where the resident card is issued as shown in FIG. 5 while looking at the monitor CRT 56,
The voice is explained as if touching this part with a finger. As a result, the user can input the resident card issuance.

When the user appropriately inputs for issuing the resident's card, the operator operates the console 57 to release the superimpose, and the TV camera 37 and microphone on the automatic certificate issuing machine 1 side. The power supply of the microphone 38, the TV camera 53, the speaker 54, the TV CRT 55, and the monitor CRT 56 on the operator terminal device 50 side is turned off (step 15). In accordance with this instruction from the console 57, the CPU 23 cancels the superimposition of the display CRT 3, and the TV camera 37 and the microphone 38.
The speaker 39 is powered off (step 14), and all processing is completed.

In this embodiment, since the image of the operator is superimposed on the operation explanation screen of the display CRT 3, the user can be instructed in an easy-to-understand manner, and the display CRT 3 can be used as a CRT for a TV telephone. Since it also uses the
It is not necessary to install T and the cost can be reduced, and the TV
There is an advantage that the image of the telephone can be displayed at the most visible position.

An automatic certificate issuing machine 61 according to another embodiment of the present invention will be described with reference to FIG. In the above-described embodiment, when the user has a trouble, the operator's image is displayed on the display CRT 3 and the manned instruction is given to the user, whereas in the present embodiment, when the user has a trouble. The image for troubleshooting, which is held by the laser disk, is automatically displayed on the display CRT 3 so as to be superimposed on the image for explaining the operation method. In the description of this embodiment, the same reference numerals are used for the members substantially similar to the members of the above-described embodiment, and the description thereof will be omitted.

The automatic certificate issuing machine 61 controls the CP
It has a U23, and the CPU 23 has a card reader 2
And a CRT controller 20 for controlling the display CRT 3
, Touch panel 4, coin mech 5, bill burr 6
A laser disk which drives a laser disk, to which a laser printer 11, a call button 22, and a journal printer 12 for printing a receipt are connected, and on which an image for explaining a troubleshooting method is recorded. The drive 64 is connected. Then, the CRT controller 20 described above displays the explanation screen of the operation method of the automatic certificate issuing machine 61 under the control of the CPU 23.
Laser disk drive 6 while projecting on RT3
4, the image signal is controlled so that the troubleshooting image sent from the laser disk drive 64 is superposed and displayed on the operation method explanation screen.

In this automatic certificate issuing device 61, for example, "Please input your PIN" is displayed on the CRT 3 for display.
If there is no input from the user for 1 minute after the message is displayed on the screen, the CPU 23 determines that the user does not know the operation method and is in trouble, and the "Enter the PIN code" on the display CRT 3 is displayed. The CRT controller 20 is controlled so as to superimpose and display a screen for more detailed explanation of the input method of the personal identification number sent from the laser disk drive 64 on the explanation screen "Please". According to this embodiment, when the user's trouble occurs, the automatic certificate issuing device 61 can automatically show the user how to deal with the trouble.

In these embodiments, the automatic certificate issuing machine is used as an example of the terminal device, but the present invention can be applied to ATMs of banks. Further, in the above-described embodiment, the CRT controller 20 controls the display CRT 3, but it is also preferable that the CPU 23 has this control function.

[0025]

As is apparent from the above description,
According to the terminal device of the present invention, the screen for explaining the operation method is superimposed on the screen for explaining the operation method, so that the user can be taught the operation method in an easy-to-understand manner.

[Brief description of drawings]

FIG. 1 is an external view of a certificate automatic issuing machine that embodies a terminal device of the present invention.

FIG. 2 is a block diagram showing a configuration of an automatic certificate issuing machine shown in FIG.

FIG. 3 is a flowchart for explaining a flow of operations performed by the automatic certificate issuing machine according to the present exemplary embodiment when a user has a trouble.

FIG. 4 is a display CRT of the automatic certificate issuing machine according to the present embodiment.
It is explanatory drawing which shows the service guidance screen displayed on FIG.

FIG. 5 is a display CRT of the automatic certificate issuing machine according to the present embodiment.
FIG. 7 is an explanatory diagram showing a screen in which an operator interrupts the service guide screen displayed in FIG.

FIG. 6 is a block diagram of an automatic certificate issuing machine according to another embodiment of the present invention.

[Explanation of symbols]

 1 Certificate Automatic Issuer 1a Case 2 Card Reader 3 Display CRT 4 Touch Panel 20 CRT Controller 30A Communication Interface 50 Operator Terminal Device 53 TV Camera 55 TV CRT 57 Operation Console 61 Certificate Automatic Issuer 63 Laser Disc Drive

Claims (1)

[Claims] 1. A display unit for displaying a screen of an operating method, a display control unit for controlling display contents of the display unit, and a trouble detecting unit for detecting a trouble occurring when a user operates the apparatus. A terminal device having a detection means, wherein the display control means, when occurrence of a trouble is detected by the detection means, is combined with at least a part of a screen of the operation method displayed on the display means. Then, the terminal device is characterized by displaying an image for dealing with the trouble on the display means.