JPH0652401A - Automatic transaction device inclusively for visually handicapped person - Google Patents

Abstract

PURPOSE:To enable even the visually handicapped person who does not have knowledge of Braille to easily operate the device under a vocal guidance. CONSTITUTION:The visually handicapped person lifts a handset 8 and is guided by talking with a clerk and informed of a standard speech message for the visually handicapped. The visually handicapped person grips a moving type operation lever 11 to select a transaction item, e.g. a position for 'payment' and thus determine the position, and then presses an input key fitted to the moving type operation lever 11; and then the movement position is detected and corresponding transaction item data are inputted. This operation is repeated in order to complete the operation for the transaction and the transaction can smoothly be carried out.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic transaction device which is used in a financial institution such as a bank and in which a customer himself makes transactions such as deposit and withdrawal.

[0002]

2. Description of the Related Art In the conventional automatic transaction apparatus, the variety of transactions to be handled has advanced, and the input keys of the Japanese syllabary are required for transfer transactions and others.
Customer operations became complicated. For this reason, a touch panel has been adopted to support this.

As an automatic transaction apparatus that can be used by visually impaired persons, keyboard input is generally used, and a card-like personal collation medium having a magnetic information record, so-called ID card or visually impaired person or sighted person is recorded. Data indicating whether the operator is a person or a plug for connection is inserted into the earphone jack to determine whether the operator is a visually impaired person or a sighted person, and shifts to a mode for performing corresponding guidance. It was

[0004]

However, in the conventional automatic transaction apparatus using the input method using the touch panel, the visually impaired person cannot know the position of the input key.
Even the device cannot be operated because there is no means for notifying this.

Further, the conventional automatic transaction device that can be used by visually impaired persons uses Braille to indicate the position of the input key of the keyboard, which is difficult for visually impaired persons who do not have knowledge of Braille. There was a problem to say.

The present invention provides the above-mentioned visually impaired persons with
In order to eliminate the problem that the keyboard is difficult to operate, it is possible to enter transaction items, numerical values, etc. with the operation lever that can be moved laterally or can be rotated or tilted 0 degrees to 360 degrees, so that visually impaired people can However, it is an object of the present invention to provide an excellent device that can easily perform ordinary depositing / withdrawing operations.

[0007]

An automatic transaction device for visually impaired persons according to the present invention is capable of being laterally or rotated or tilted, and an operation lever for selecting transaction items, numerical values, and the like.
Placed at a position where this operation lever is easy to operate, an input key for entering the selected transaction item, numerical value, etc., this input transaction item, a cancel button for canceling the numerical value, etc., and the selected transaction item , A voice request trigger for notifying a numerical value, etc. by voice, and an operation lever position detection circuit for detecting a moved or rotated position of the operation lever and outputting a position detection signal for a transaction item, a numerical value, etc.
It is provided with an operation lever limiting mechanism section that limits the movement or rotation of the operation lever only within a preset range for a designated transaction item, numerical value, or the like.

[0008]

According to the present invention, a visually impaired person who does not have knowledge of Braille can easily operate the automatic transaction apparatus by voice guidance.

[0009]

FIG. 1 is an external view showing a first embodiment of an automatic transaction device for visually impaired persons according to the present invention, showing a case where a handset and a movable operation lever are provided. In the figure, 1 is a customer service section of a card reader / receipt printer, 2
Is the customer service department of the bankbook entry machine, 3 is the customer service department of the banknote deposit / withdrawal machine, 4
2 is a control unit whose configuration is shown in FIG. 2. Reference numeral 5 is a guide voice (standard voice data) when the customer is a sighted person or a built-in speaker that outputs the voice of the staff at the time of a call between the staff and the customer. Is a sighted person, the built-in microphone for inputting the voice of the customer when talking to the customer and the customer. 7 is the person who presses to call the person when the automatic transaction device for the visually impaired becomes an obstacle. As shown in FIG. 3, the call button 8 includes a speaker 8A and a microphone 8B, and is a handset for exchanging a guide voice wording for a visually impaired person with an attendant. The hookup switch 8C picks up the handset 8. / Set to turn on / off. Reference numeral 9 denotes a color display device (hereinafter referred to as a color CRT) having a touch panel 10 composed of an optical sensor, a pressure sensor and the like on the front surface thereof, and 11 is provided for a visually impaired person. As shown in FIGS. 4 and 5, the input key 11a, the cancel button 1
A movable operation lever 1b and a voice request trigger 11c are provided, and 12 is provided with a customer service section 1 of the above card reader / receipt printer, a customer service section 2 of a passbook entry machine, a built-in speaker 5, a built-in microphone 6 and an attendant call button 7. The front panel 13 is a color CRT 9 provided with the customer service section 3, handset 8 and touch panel 10 of the above-mentioned bill depositing / dispensing machine.
And a customer operation panel provided with a movable operation lever 11.

In the control unit 4 shown in FIG.
Is a main controller for controlling the following units in accordance with the progress of transactions, and 15 is a card reader / receipt printer for reading / writing magnetic information recording data of an ID card (not shown) and for printing receipts to be delivered to customers, 16 Is a banknote depositing / dispensing machine that discriminates the deposited banknotes, counts and dispenses a specified number of banknotes, and 17 handles printing of transaction contents on a passbook and reading / writing of data from / in the magnetic information recording unit of the passbook, while the transaction contents are A passbook entry machine equipped with an auto-turn page mechanism that automatically turns pages when it is no longer possible to write on an opened page, 18 is a convenient paper (eg roll paper, etc.) for storing the operation history of the automatic transaction device such as transaction contents. ), A journal printer, 1
Reference numeral 9 is a host computer installed in a monitoring center of a financial institution, which generally manages and controls a plurality of automatic transaction devices, and sends and receives data to and from a host computer. 20 is screen data displayed on the color CRT 9. CRT controller for controlling editing and display of
Reference numeral 21 denotes a touch panel controller that controls the touch panel 10, detects coordinates of the touch panel 10 pressed by the customer, and outputs the detected coordinate data, and 22 denotes a standard voice data memory 23 and a voice data memory for the visually impaired shown in FIG. A voice synthesis in which voice elements stored in 24 are divided into syllables, and voice elements are synthesized based on a data table (speech wording table) in which combinations of voice elements are summarized by addresses to generate a guidance voice wording. The part 25 is a visual aid provided with a hook-up / down detection circuit 27 for detecting the operation of the hook-up switch 8C for turning on / off the operation controller 26 and the handset 8 shown in FIG. 3, and for outputting the interrupt signal 27a. I / O controller for people with disabilities, 28
Is an external interface unit.

In the visually impaired I / O controller and its peripheral I / O shown in FIG. 3, reference numeral 29 indicates that the customer moves the movable operation lever 11 as shown in FIG. For example, a1 is a position indicating "payment", a2 is a position indicating "payment", and the like), an operation lever position detection circuit, 30 is an operation of the operation lever according to the number of input items (see FIG. 4). An operation lever limiting mechanism unit 31 for limiting the output of the guidance voice generated by the voice synthesizing unit 22 or, when a call is made between the staff member and the customer, from the intercom base unit 32 to the monitor panel 33-external interface unit 34-external. A voice switching unit for switching whether to output the voice of the clerk input from the intercom base unit 32 via the interface unit 28, an amplifier 35, and a main controller 14 The first drive relay 37 is energized by the output signal for switching the visually impaired / sighted-eyes mode and the contact 36b is switched. 37 is wound by the mode switching signal for the visually-impaired / sighted eyes output from the main controller 14. The line driving unit 37a is energized to contact the contact 37.
The second relay, 38 of which b is switched, is an A / D converter.

The operating state of each automatic transaction device for visually impaired persons is sequentially sent to the monitor board 33 and displayed on a panel (not shown). In addition, the above intercom base unit 32
Is connected to an intercom handset (not shown) located at the location of each automatic transaction device for visually impaired persons.

FIG. 4 shows the relationship between the moving position of the movable operation lever 11 and the input items. Position a1 is "payment", position a2 is "payment", position a3 is "balance check", and position is a4 indicates “passbook entry”, positions b0 to b9 indicate numbers “0” to “9”, position c1 indicates “ten thousand”, position c2 indicates “thousand”, and position c3 indicates “confirm”. Further, the movable operation lever 11 is electromagnetically locked when a transaction item is selected and can be moved only in the positions a1 to a4. When the personal identification number is input, the electromagnetically locked, and only the positions b0 to b9 can be moved. , Position b when entering transaction amount
Only the range of 0 to c2 can be moved.

Further, FIG. 5 (A), FIG. 5 (B) and FIG.
(C) is a view as seen from the left side of the movable operation lever 11, a view as seen from the customer's front slightly above, and a view as seen from the customer's front. Then, the customer operates the movable operation lever 1
After gripping 1 and setting the movable operation lever 11 to the position a2 of the input item "payment", the input key 1
By pressing 1a, the data of "payment" is entered,
If the cancel button 11b is pressed, "cancel" data is input.

Also, in the visually impaired person mode, the insertion waiting time and the receiving waiting time of each medium are set to twice as much as those of the sighted person, and even if the operation is confusing, it is possible to operate with a margin and the timing of voice output. Also, in the case of a visually impaired person, it is possible to quickly notify the current operation stage so that the operation is switched and output at the same time.

Next, the operation of the automatic transaction device for visually impaired persons having the above configuration will be described. First, if the customer picks up the handset 8 before selecting a transaction item such as “payment”, “payment”, “balance check”, and “passbook entry”,
The hookup switch 8c turns "off". Therefore, the hook-up / down detection circuit 27 detects that the hook-up switch 8c is "off",
The interrupt signal 27a is output to the main controller 14. CPU of the main controller 14 (not shown)
Receives this interrupt signal 27a, determines that the customer currently using the automated teller machine is a visually impaired person, and the state of the entire automated teller machine corresponds to the operation of the visually impaired person. A mode switching signal is transmitted to each part. If the transaction item is selected without the handset 8 being picked up, the customer determines that he / she is a sighted person, and the standard operation is performed.

By this visually impaired person mode switching signal, the winding drive section 36a of the first relay 36 and the second relay 37.
The winding driving unit 37a is energized, the contacts 36b and 37b are switched to the handset side, the voice output destination is the speaker 8A of the handset 8, and the voice input destination is the microphone 8B. In addition, the guidance voice wording is also changed to a dedicated guidance voice by switching the wording table for the visually impaired. Further, the color CRT 9 does not display the key output when the touch panel 10 is released, only the guide text is displayed, and while the touch panel 10 is also in the locked state, the transaction by the movable operation lever 11 is possible.

Then, the customer himself / herself moves the movable operation lever 11
Select a transaction item by gripping and moving laterally as shown in FIG. Therefore, the operation lever position detection circuit 29 selects the transaction item for the movable operation lever 11
Is detected and a position detection signal is sent to the main controller 14 via the operation lever controller 26. The main controller 14 confirms the transaction item from the position detection signal, and sends the signal to the voice synthesizer 22. The voice synthesis unit 22 notifies the customer of the transaction item only once by voice, or while the transaction item is specified by the movable operation lever 11, the operation lever position detection circuit 29 makes the movable operation. The position of the lever 11 is continuously detected, and the customer is continuously notified of the transaction item by voice through the above circuit.

When the customer depresses the input key 11a of the movable operation lever 11, the transaction data indicating the transaction item is input.

When the customer is notified of the transaction item only once, when the customer confirms again the transaction item selected and designated by the movable operation lever 11, the transaction item selected by the movable operation lever is selected. When the voice request trigger 11c is pressed or kept pressed in the position of, the operation lever controller 26 sends a push signal of the voice request trigger 11c to the main controller 1.
Send to 4. Then, the main controller 14 receives this signal and operates the voice synthesis unit 22. Therefore, each time the voice request trigger 11c is pressed, the transaction item is notified by voice, or while the voice request trigger 11c is continuously pressed, the transaction item is notified by voice.

As described above, when the customer conducts a transaction with the movable operation lever 11, a signal is sent from the main controller 14 to the operation lever limiting mechanism section 30 and an electromagnetic lock (not shown) is applied to move the customer. The movement of the shape control lever 11 can be restricted.

Transactions can be performed by inputting data while sequentially moving the movable operation lever 11.

FIG. 6 is an external view showing a second embodiment of the automatic transaction device for visually impaired persons according to the present invention, in which headphones and a movable operation lever are provided. In the figure, reference numeral 39 indicates a speaker 39 as shown in detail in FIG.
A headphone including A and a microphone 39B for exchanging a guide voice wording for a visually impaired person with an attendant, and an earphone jack contact 39C is provided when a plug (not shown) for connecting the headphone 39 is inserted. close.

The customer operation panel 13 is a color CRT provided with the customer service section 3 of the bill depositing / dispensing machine and the touch panel 10.
9, a movable operation lever 11 and headphones 39 are provided.

The detailed configuration of the control unit 4 is, of course, the same as that of the control unit shown in FIG. 2, but the I / O controller 25 corresponding to the visual impairment has an operation lever controller 26 and an earphone jack insertion detection. It is composed of a circuit 40.

In the I / O controller and its peripheral I / O corresponding to the visual impairment shown in FIG. 7, the earphone jack insertion detection circuit 40 includes the earphone jack contact 3
It detects that 9C is closed and outputs an interrupt signal 40a to the main controller 14.

Regarding the operation of the second embodiment having the above-mentioned structure, it goes without saying that it operates similarly to the operation of the first embodiment.

FIG. 8 is an external view showing a third embodiment of the automatic transaction device for visually impaired persons according to the present invention, which is provided with a handset and an inclined operation lever. In the figure, reference numeral 41 denotes an inclined operation lever whose details are shown in FIG.

The inclined operation lever 41 shown in FIG.
By tilting the operation lever, it is possible to position to the transaction item specified by the customer. By pressing the input key 41A, the data of the transaction item is input, and by pressing the cancel button 41B, the input data is input. By pressing the voice request trigger 41C, the transaction item designated by the operation lever 41 is notified by voice.

The customer operation panel 13 is provided with a customer service section 3 of the bill depositing / dispensing machine, a handset 8, a color CRT 9 provided with a touch panel 10, and an inclined operation lever 41.

The detailed structure of the control unit 4 is of course the same as that of the control unit shown in FIG.

Regarding the operation of the third embodiment having the above-mentioned structure, it goes without saying that it operates similarly to the operation of the first embodiment.

FIG. 10 is an external view showing a fourth embodiment of an automatic transaction device for visually impaired persons according to the present invention, in which headphones and an inclined operation lever are provided.

Regarding the operation of the fourth embodiment having the above-mentioned structure, it goes without saying that it operates similarly to the operation of the first embodiment.

[0035]

As described above in detail, according to the automatic transaction device for visually impaired people of the present invention, by using the movable or inclined operation lever, even if there is no guidance by Braille, By using voice guidance, visually-impaired people who do not have knowledge of Braille can use the automatic transaction device, and for sighted people, normal transactions can be performed without impairing the operability of the touch panel system. By limiting the operation of the operation lever in accordance with the simplicity of the operation of the operation lever and the number of input items of the transaction items necessary for trading, the operability of the visually impaired person is improved. It is possible to limit the operation of the operating lever, prevent erroneous input of data other than transaction items necessary for transactions, and deal with visually impaired persons by the automatic transaction device alone. There is an effect, such as a great help to improve the environment of the visually impaired.

[Brief description of drawings]

FIG. 1 is an external view showing a first embodiment of an automatic transaction device for visually impaired persons according to the present invention.

FIG. 2 is a block diagram showing a detailed configuration of a control unit in FIG.

FIG. 3 is a block diagram showing the I / O controller supporting visual impairment of FIG. 1 and its peripheral I / O.

FIG. 4 is a diagram showing a relationship between a moving position of a movable operation lever of FIG. 1 and an input item.

5A and 5B are a left side view and a front view showing the movable operation lever of FIG.

FIG. 6 is an external view showing a second embodiment of the automatic transaction device for visually impaired persons according to the present invention.

FIG. 7 is an I / O for visual impairment provided in the control unit of FIG.
It is a block diagram which shows a controller and its peripheral I / O.

FIG. 8 is an external view showing a third embodiment of an automatic transaction device for visually impaired persons according to the present invention.

9 is a diagram showing the relationship between the tilt position of the tilt type operation lever of FIG. 8 and input items.

FIG. 10 is an external view showing a fourth embodiment of the automatic transaction device for visually impaired persons according to the present invention.

[Explanation of symbols]

 1 Card reader / receipt printer customer service section 2 Passbook entry machine customer service section 3 Banknote depositing / dispensing machine customer service section 4 Control section 8 Handset 9 Color display device 10 Touch panel 11 Mobile operation lever 14 Main controller 22 Standard voice data memory 23 Visual Voice data memory for persons with disabilities 25 I / O controller for visually impaired persons 29 Operation lever position detection circuit 30 Operation lever limiting mechanism section 33 Monitor panel 39 Headphones 40 Earphone jack insertion detection circuit 41 Tilt operation lever

Claims (2)

[Claims] 1. Detecting that a handset or headphones have been picked up, judging that the operator is a visually impaired person, and making a call with a staff member and notifying and guiding by a standard voice wording for the visually impaired person. In an automatic transaction device for visually impaired persons, a movable operation lever that is moved laterally to select a position corresponding to a transaction item, a numerical value, etc., and a movable operation lever placed at a position where it is easy to operate and selected. Input key for entering the transaction item, numerical value, etc., a cancel button for canceling this input transaction item, numerical value, etc., and a voice request trigger for notifying the selected transaction item, numerical value etc. by voice, The moving position of the movable operation lever is detected, and a transaction item,
An operation lever position detection circuit that outputs a position detection signal for a numerical value, and an operation lever limiting mechanism section that limits the movement of the movable operation lever only within a preset range for a specified transaction item, numerical value, etc. An automatic transaction device for visually impaired persons, characterized by being equipped with. 2. Detecting that the handset or headphones have been picked up, judging that the operator is a visually impaired person, and making a call with a staff member and notifying and guiding by a standard voice wording for the visually impaired person. In the automatic transaction device for visually impaired persons, it is possible to rotate and tilt in all directions from 0 to 360 degrees, and an inclined operation lever that selects the position corresponding to the transaction item, numerical value, etc. An input key for entering the selected transaction item, numerical value, etc., placed at a position that is easy to operate, a cancel button for canceling this input transaction item, numerical value, etc., and a voice for the selected transaction item, numerical value, etc. A voice request trigger to notify by the operation lever and the operation lever position detection that detects the rotational position of the tilted operation lever and outputs a position detection signal for transaction items, numerical values, etc. A visually handicapped person characterized by comprising a circuit and an operation lever limiting mechanism section for limiting the movement of the inclined operation lever only within a preset range for a specified transaction item, numerical value, etc. Corresponding automatic transaction device.