JP2644107B2 - Automatic transaction equipment - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic transaction apparatus used in a financial institution such as a bank and in which a customer himself / herself performs transactions such as deposits and withdrawals, and more particularly to an automatic transaction apparatus which can be used by visually impaired persons. It is.

[0002]

2. Description of the Related Art Banks and other financial institutions are equipped with automatic transaction equipment, and customers can operate the automatic transaction equipment to perform transactions such as deposits and withdrawals. Such an automatic transaction device has a CRT display for displaying illustrations and words for guiding the operation to the customer and a numeric keypad for inputting numbers in order to allow the customer to perform the operation. A keyboard is provided. In such an automatic transaction apparatus, the following methods are used to respond to the use of visually impaired persons. Various operation modes of the automated teller machine, two modes for the sighted and the visually impaired
If you prepare a kind and determine that you are a visually impaired person,
The operation mode is switched to the mode for the visually impaired, so that the waiting time for inserting the medium is extended, and guidance voice for the visually impaired is output.

[0003] More specifically, the determination as to whether or not a person is visually impaired is made by storing the ID information of the ID card in a magnetic information recording section of a personal verification medium (hereinafter referred to as an ID card) on a card having a magnetic information recording section. An area for recording information for determining whether the owner is visually impaired or sighted is provided, and the information is read by a reading device of a magnetic information recording unit of the ID card. To notify the visually impaired person of the amount of money, the name of the input key, and the like, and to instruct and guide the operation method and the like in detail, it is necessary to use voice. Here, the automated teller machine has a built-in speaker that emits sound to the customer from the bank side when trouble occurs during normal use, but in consideration of security and privacy protection, the speaker outputs I can't. Therefore, an earphone jack is mounted on the automatic transaction device, a visually impaired person inserts a plug for connecting the earphone or headphone into the jack, and a dedicated guidance sound is output from the earphone or headphone connected to the jack. In addition, a braille display brand that displays the names of operation keys and customer service entrances in braille is attached around the service entrances of each operation key, card, passbook, etc., so that the visually impaired person can recognize the location of the operation location and its name. I was able to do it.

[0004]

However, there are the following problems in dealing with a visually impaired person in a conventional automatic transaction apparatus. When an ID card is used to determine whether a customer is a sighted or visually impaired person, if a financial institution attempts to introduce a new system for the visually impaired, However, since it is necessary to change the information of the magnetic recording unit or to change the program of the host computer that controls and monitors a plurality of automatic transaction devices, it is no longer possible to deal with individual automatic transaction devices alone. . This has a problem that it cannot be easily dealt with because a huge amount of money and labor are required for financial institutions.

[0005] In addition, one ID is currently used by different financial institutions.
The card can be used, so the ID
There is a regulation on the data format written in the magnetic information recording section of the card. For this reason, when setting the customer determination information in the area of the common format of the financial institution, it is necessary to change from the regulation. Therefore, there is a problem that it cannot be dealt with at the level of each financial institution, not only with the automatic transaction device.

Further, when recording information for determining a visually impaired person by using a magnetic recording unit other than the area common to financial institutions, or when using an ID card specially prepared for a visually impaired person, The area in which the application information is recorded or the format of the recorded data differs for each financial institution. This is because the method of using the magnetic information recording unit of the ID card differs depending on the financial institution, and the visually impaired has introduced an automatic transaction device corresponding to the use of the visually impaired in addition to the financial institution usually used. Even if there is a place, there is a problem that this cannot be used.

In order to cope with the visually impaired, a financial institution that has introduced an automatic transaction device that outputs a guidance voice dedicated to the visually impaired using earphones or headphones has been developed for the visually impaired using the financial institution. Must supply or rent out earphones or headphones, or at least permanently rent out earphones or headphones at the branch. For this reason, the financial institution needs to manage the inventory of the earphones or headphones. In addition, since it is used by a plurality of visually impaired persons, hygiene management is also required.
However, at present, automated teller machines may be installed not only in financial institution stores, but also in stores such as city halls and department stores where there is no staff at the financial institution, in which case the permanent earphones or headphones are stolen and sanitary Managing surfaces is very difficult. And even for visually impaired people who use the automated teller machine, they must always carry earphones or headphones when going to a financial institution, and if they forget it, they will have to go to the place where the automated transaction equipment such as a financial institution is installed. There is a problem that inconvenience and anxiety may be caused because the user has to use earphones or headphones whose usage is unknown.

In recent automatic transaction devices, the variety of transactions to be handled has advanced, and the types of operation keys have become extremely large, such as the necessity of inputting 50-sound keys. It is difficult to respond with the keyboard type. For this reason, a touch panel that displays keys required for each transaction unit on a screen of a CRT display and detects coordinates pressed by an optical or pressure sensor in order to detect a position of a key pressed by a customer. Are arranged on a CRT display. Thereby, the diversified operation key tops disappear from the customer operation panel of the automatic transaction apparatus, and can be operated in accordance with the guidance display without keeping an eye on the screen.

However, such an automatic transaction apparatus having such a touch panel type operation guiding means has no means for informing visually impaired persons the position of the key displayed on the screen, so that a staff member of a financial institution, an attendant, etc. Without the assistance of a third party, it is impossible for a visually impaired person to perform key input. This is because the type and arrangement of the operation keys displayed on the CRT display are inconsistent due to changes in the transaction and operation stages, and when a Braille display brand is stuck on the touch panel, the coordinates of the coordinates at which the touch panel is pressed are This is because detection becomes difficult. In addition, the automatic operation of the automatic transaction equipment on holidays with the implementation of the two-day work week at financial institutions has been implemented, and the number of attendants has been increasing, making it more difficult for visually impaired persons to use the automatic transaction equipment. .

[0010] The automatic transaction device is provided with a clerk call button in consideration of a case where the automatic transaction device is stopped due to some kind of trouble or an unexpected situation such as an ID card is taken in, It has been made possible to install an intercom slave unit separately from the automatic transaction apparatus, or to use a microphone built in as an intercom slave unit. Specifically, when the automatic transaction device is stopped during a transaction, for example, when the customer
When a staff call button provided on a customer service panel or the like on which a T display, a keyboard, and the like are installed is pressed, a staff call buzzer of a monitoring device installed at the financial institution sounds to notify the staff. When the clerk picks up the main unit of the intercom connected to the monitoring device (referred to as a monitor panel), the clerk is automatically connected to the slave unit of the corresponding automatic transaction device, and the clerk can talk with the customer.

However, when an intercom slave unit is installed separately from the automatic transaction apparatus, or when a microphone is built in the automatic transaction apparatus and used as an intercom slave unit, the visually impaired person installs the intercom slave unit. Difficult to find a place. When the automated teller machine stops due to some kind of obstacle, it is just anxious, and even if the intercom slave talks to it, it is confused without knowing where to talk. There is. Such a problem hinders the spread of automated teller machines for the visually impaired, and lowers their role in improving the relationship of the visually impaired.

The present invention has been made in order to solve such a problem.
The automatic transaction device alone can determine sighted or visually impaired persons without changing the data format of the magnetic information recording unit of the D card. For sighted persons, normal transactions can be performed without impairing operability by the touch panel method. For people with visual impairments, as with earphones or headphones, voice guidance can be performed without leaking sound to the outside. It is intended to provide a transaction device.

[0013]

In order to achieve this object, the present invention provides a touch panel which sets input items in an arbitrary array and recognizes the input items from coordinates touched without performing a pressing operation. A CRT for displaying an image through the touch panel, visually guiding the customer to the operation, and visually displaying input items from the touch panel, and a predetermined key arrangement for input items equivalent to the touch panel. A handset having a keyboard for recognizing an input by a pressing operation and being attached to and detachable from the device and having a speaker for outputting voice to a customer and a microphone for inputting voice to the customer; And a built-in speaker that outputs voice to the customer, a built-in microphone that inputs voice to the customer, and a braille In addition to providing a Braille display for providing information, a passbook, a card used in accordance with the transaction, and a medium insertion and ejection port for cash etc. which are entered and exited by the transaction, each is provided on the customer service surface facing the customer, A means for detecting whether the handset is attached to or detached from the device, and data for generating guidance voice for operation guidance to be performed by voice to a sighted person among the customers. Guidance voice data storage means for sighted persons, guidance voice data storage means for visually impaired persons for storing data for generating guidance voices more detailed for sighted persons for operation guidance to be performed by voice for visually impaired persons; A guidance voice output means for synthesizing a guidance voice for a customer from any of the data of the guidance voice data storage means for the sighted person and the guidance voice data storage means for the visually impaired Means for switching the output destination of the voice to the customer to either the speaker of the handset or the built-in speaker, recognizes that the customer is a sighted person when the medium is inserted with the handset mounted, and The guided voice is synthesized from the data of the guided voice data storage means for sighted persons, the output destination is a built-in speaker, and the sighted person mode in which the transaction is guided mainly by the image display from the CRT, and the handset is removed. When the medium is inserted, it recognizes that the customer is visually impaired, synthesizes the guidance voice for the customer from the data of the guidance voice data storage means for the visually impaired, and outputs it to the handset speaker. In addition to guiding the transaction based on the guidance voice from the handset, invalidating the input from the touch panel and inserting the medium used for the transaction A control means is provided for switching to a visually impaired person mode in which the entry waiting time and the reception waiting time are made longer than in the sighted person mode. Also, the present invention
In the conversation between the device management side and the customer, the intercom master unit that becomes the input source of the voice of the device management side and the output destination of the voice from the customer is provided outside the device, and can be attached to and detached from the device. A handset having a speaker for outputting voice to the customer and a microphone for inputting voice to the customer; a built-in speaker fixed to the device and outputting voice to the customer; And a built-in microphone to be provided on the customer service surface facing the customer,
Means for detecting attachment / detachment of the handset;
Guidance voice output means for synthesizing guidance voice to the customer;
Means for switching the output destination of the voice to the customer to either the speaker of the handset or the built-in speaker based on the detection result of the means for detecting the attachment / detachment of the handset, and the input source of the voice from the customer to the handset. Means for switching between the microphone and the built-in microphone,
It is characterized by comprising a means for switching the output source of the sound to the speaker or the built-in speaker of the handset to one of the guidance sound output means and the intercom master unit.

[0014]

According to the present invention having the above-described structure, the customer selects a transaction item from the touch keys or the keyboard without taking up the handset when conducting a transaction, and when the predetermined medium is inserted, the customer is a sighted person. After that, the device is set to the sighted person mode and the guidance of the transaction is CRT
The transaction is executed while outputting sound from the built-in speaker as a sub-guidance centering on the image from. The customer picks up the handset when conducting a transaction, selects a transaction item from the keyboard, and when the predetermined medium is inserted, determines that the customer is visually impaired, and thereafter sets the device to the visually impaired mode to execute the transaction. If necessary, the guidance is performed as a sub-guidance centering on the voice output from the handset, and the transaction is executed while displaying the braille on the braille display.
At this time, in order to prevent erroneous input, the input from the touch panel is invalidated, and the medium insertion / reception waiting time is set longer than in the case of the sighted person mode in consideration of the fact that the medium insertion / reception time is longer. Keep it long. Also, when a conversation occurs with a staff member due to a failure on the device side at the stage where transactions are being performed with the handset removed, the handset outputting the guidance voice is switched for conversation, You can talk as it is.

[0015]

An embodiment will be described below with reference to the drawings.
FIG. 1 is a block diagram of an I / O controller and peripheral controllers in an automatic transaction apparatus for the visually impaired, showing one embodiment of the present invention, and FIG. 2 is an overall block diagram of the automatic transaction apparatus. In the figure, reference numeral 1 denotes a main controller, which is a control center of the automatic transaction apparatus, and has a role of controlling all units connected to the main controller 1 as described below in accordance with the progress of a transaction. . The main controller 1 switches the automatic transaction device between a sighted person mode corresponding to a sighted person's transaction and a visually impaired person mode corresponding to a visually impaired person's transaction according to the state of a handset described later. In addition, it is possible to take an operation state according to a customer.

Reference numeral 2 denotes a card reader receipt printer.
It reads and writes data recorded in the magnetic information recording unit of the D card, and prints receipts to be delivered to customers. Reference numeral 3 denotes a banknote pay-in / pay-out device, which discriminates, counts, and stores the received banknotes and pays out banknotes of a denomination and amount designated by the customer. Reference numeral 4 denotes a passbook bookkeeping machine, which handles printing of transaction contents on the passbook and reading and writing of data on a magnetic recording unit of the passbook. Also,
It has an auto-turn page mechanism that performs a page break operation without manual intervention when the transaction content cannot be printed on the opened page. Reference numeral 5 denotes a journal printer, which is used as a copy of the operation history of the automatic transaction apparatus such as transaction contents on a financial institution side (a roll-shaped paper medium is often used for continuous recording and convenient for storage). ) Is printed. Reference numeral 6 denotes a higher-level I / F (interface) unit, which is installed at a monitoring center of a financial institution, and transmits and receives data to and from a host computer that comprehensively manages and controls a plurality of automatic transaction devices.

A CRT controller 7 is a color CRT controller.
16 and editing of screen data displayed on
The control of T16 is performed. Reference numeral 8 denotes a touch panel controller, which includes an optical sensor, a pressure sensor, and the like, controls a touch panel 17 that detects coordinates pressed by a customer, and transmits detected coordinate data to the main controller 1. Reference numeral 9 denotes a voice synthesizing unit, which is a data table (voice text table) in which voice elements divided for each syllable stored in the standard voice data memory 25 and the voice data memory 26 for the visually impaired are combined with addresses of voice elements. ) Is combined with the speech element to generate a guided speech wording. Here, data for providing guidance to a sighted person by voice is stored in the standard voice data memory 25, and the voice data memory 26 for the visually impaired is stored in the voice data memory 26 for the visually impaired. More specifically, data for guiding a transaction by voice is stored.

Reference numeral 10 denotes an I / O controller for the visually impaired, which is a keyboard scan circuit 12 for detecting a key pressed on a switch-type keyboard 15 provided for the visually impaired as shown in FIG. And a Braille display controller 13 for controlling, via a driver 18, a Braille display 19, which is displayed in Braille so that a customer who is a visually impaired can check the amount of money received or withdrawn.
The output is ON depending on whether the handset 23 used for talking with the attendant is picked up or set, as well as the output destination of the guidance voice wording for the visually impaired
Each I / O such as a hook-up / hook-down detection circuit 14 which is connected to a hook-up switch 29 for turning on / off, detects ON / OFF of the hook-up switch 29, and generates an interrupt signal to the CPU of the main controller 1. Is a general term for a control system that controls

Reference numeral 11 denotes an external I / F (interface) for monitoring the operating state of the automatic transaction apparatus on the financial institution side and connecting to a monitor panel 34 for displaying the operating state on a display panel. The transaction device sequentially notifies the monitor panel 34 of the status in the device. Further, an intercom master unit 35 is connected to the monitor panel 34, and the built-in speakers 31, which are intercom slave units located at the installation locations of the automatic transaction devices,
A call can be made with the built-in microphone 32 or the handset 23 via the external I / F unit 11.
Reference numeral 20 denotes a voice switching unit, which converts the voice output from the built-in speaker 31 or the speaker 24 of the handset 23 into the guidance voice generated by the voice synthesizing unit 9 or is input from the intercom master unit 35 during a call between a clerk and a customer. Is switched to the voice generated by the attendant.

Reference numeral 21 denotes an amplifier for amplifying data of a guidance voice or a voice generated by an attendant for output from the built-in speaker 31 or the speaker 24 of the handset 23.
Reference numeral 22 denotes a relay A, which is operated by a visually impaired person / sighted person mode switching signal output from the CPU of the main controller 1.
The output destination of the guidance voice or the voice generated by the attendant is switched to either the speaker 24 of the handset 23 or the built-in speaker 31. Reference numeral 27 denotes a relay B, which is used by the microphone 28 of the handset 23 or the built-in microphone in response to a visually impaired person / sighted person mode switching signal output from the CPU of the main controller 1 when a call is made between the attendant and the customer. 32. Reference numeral 30 denotes an A / D converter which converts a customer's generated voice input from the microphone 28 of the handset 23 or the built-in microphone 32 into a digital signal. The generated voice of the customer converted to a digital signal is
The signal is output from the speaker of the intercom master unit 35 connected to the monitor panel 34 via the external I / F unit 11.

FIG. 3 is an external perspective view of the automatic transaction apparatus.
Is an automatic transaction apparatus, on which the main controller 1, the card reader receipt printer 2, the banknote pay-in / pay-out device 3, the passbook entry machine 4, the journal printer 5, and the like are mounted. Reference numeral 37 denotes a front panel on the front surface of the main body of the automatic transaction apparatus 36, which is provided with a customer service part of the card reader receipt printer 2 and a customer service part of the passbook bookkeeping machine 4, and also provides a guidance voice when the customer is a sighted person (standard). Voice data) or a built-in speaker 31 that outputs a voice generated by a clerk during a call between a clerk and a customer; a built-in microphone 32 that is one of the input sources of a voice generated by the customer during a call between a clerk and a customer;
Also, a clerk call button 39 is provided which is pressed to call a clerk when a failure occurs in the automatic transaction apparatus.

Reference numeral 38 denotes a customer operation panel provided below the front panel 37 on the front of the main body of the automatic transaction apparatus 36. The customer operation panel 38 includes a customer service unit of the banknote pay-in / pay-out device 3 and a sighted person. A color CRT 16 for guiding the operation procedure, displaying a deposit / withdrawal amount, and the like;
The touch panel 17 is provided on the color CRT 16 so that the display of No. 6 can be viewed, and a predetermined input is made by touching a portion corresponding to a button display or the like displayed on the color CRT 16. The customer operation panel 38 allows a visually impaired person to recognize its arrangement by braille or the like. When pressed, transaction information such as the keyboard 15 for inputting a predetermined input and a deposit / withdrawal amount is displayed in braille. A Braille display 19 for displaying is provided, and as described above, a handset 23 for guiding the operation procedure by voice is provided so as to be attachable and detachable.

The operation of the above embodiment will be described below. FIGS. 4 and 5 are flowcharts showing the operation at the time of selecting a transaction. First, the automatic transaction apparatus determines whether a customer is a sighted person or a visually impaired person in performing a transaction from a transaction selection waiting state to insertion of a medium such as an ID card or a passbook. That is, on the automatic transaction apparatus side, while waiting for a transaction, the color CRT 16 displays a screen for prompting the user to select a transaction, and displays a key illustration corresponding to the screen (S100). At this time, the touch panel 17 is in a release state waiting for input corresponding to the key illustration for performing the transaction selection, and the keyboard 15 is also in a release state waiting for input for performing the transaction selection ( S101).
Here, the hook-up / hook-down detection circuit 14 monitors whether or not the handset 23 is picked up from the output from the hook-up switch 29 (S1).
02).

In step S102, the customer picks up the handset 23 before selecting a transaction such as deposit, withdrawal, balance inquiry, passbook entry, etc., and the hook-up switch 29 is turned off.
F-hook-up / hook-down detection circuit 14
Is detected, an interrupt signal to the CPU of the main controller 1 is generated. Upon receiving the interrupt signal, the CPU of the main controller 1 checks the state of the handset 23 via the hook-up / hook-down detection circuit 14, and if it determines that the hook-up state, that is, the hook-up switch 29 is in the OFF state, The customer trying to use the automated teller machine is provisionally determined to be visually impaired, and the state of the entire automated teller machine is changed from the sighted person mode corresponding to the operation of the sighted person to the visually impaired person corresponding to the operation of the visually impaired person. A mode switching signal for switching to the user mode is transmitted to each unit.

When a signal for switching to the visually impaired person mode is output, the relay A22 and the relay B27 are switched to the handset 23 side, and the sound output destination is the speaker 24 of the handset 23 and the input destination is the microphone 28. In addition, the guidance voice text is also switched to the text table for the visually impaired and becomes a dedicated guidance voice. Color CRT1
In the display of No. 6, the key illustration for transaction selection is not performed, and only the guidance word is displayed (S103). And the touch panel 17
Also, a lock state in which no input is received prevents a visually impaired person from making an erroneous input from the touch panel 17 that cannot recognize the position of the key. A predetermined input is made correspondingly (S104). And
In the case of the visually impaired person mode, the insertion waiting time and the receiving waiting time of each medium are set to be twice as long as the case of a sighted person, for example, so that the operation can be performed with a margin even if there is a delay in the operation. In the case of the sighted person mode, the audio output timing is set to 10 seconds after the operation step is switched, and the audio output is performed when no operation such as input is performed in the 10 seconds.
In the case of the visually impaired person mode, the current operation stage is promptly notified by voice at the same time as the switching of the operation step.

When the customer picks up the handset 23 and switches to the visually impaired mode, the automated teller machine
Wait for a transaction selection input from the keyboard 15 (S10
5). When a transaction is selected by input from the keyboard 15, a color CRT is selected according to the selected transaction.
A message prompting the user to insert a medium in accordance with the transaction is displayed on the display 16 and an audio signal is output from the speaker 24 of the handset 23 to confirm the contents of the transaction and prompt the user to insert the medium in accordance with the transaction (S106). Here, the customer presses the cancel key or recognizes whether a predetermined time has elapsed without any input (S107), and determines that the cancel key has been pressed or the predetermined time has elapsed without any input. Upon recognizing that the transaction has been performed, the process returns to the transaction selection waiting in the visually impaired person mode shown in S103.

In S107, until the cancel key is not depressed and the timeout occurs without any input being made, the process waits until a medium is inserted (S108). When a medium corresponding to the transaction content is inserted, it is determined at this stage that the transaction is to be performed in the visually impaired person mode. Thereafter, an input is performed from the keyboard 15 and guidance is mainly performed on the handset 2.
From 3, a transaction is made in the visually impaired mode by voice. In S105, if a card is inserted at a stage where the transaction contents have not been input from the keyboard 15 (S109), it is regarded that the payment transaction has been selected. At this stage, it is determined that the transaction is to be performed in the visually impaired mode. Thereafter, an input is performed from the keyboard 15, and a transaction is performed in the visually impaired mode in which guidance and the like are mainly performed by voice from the handset 23. Here, the hook-up / hook-down detection circuit 14 always detects the handset 23 from the output from the hook-up switch 29 until it determines that the card is inserted in S109 or the medium corresponding to the transaction is inserted in S108. If the hook-up / hook-down detection circuit 14 detects that the hook-up switch 29 has been turned on before the medium is inserted, the main controller 1 determines whether the visually impaired person has been picked up or not (S110). The mode is released and the process returns to the transaction selection step shown in S100.

In step S102, the handset 23
Is not taken up, and a key input for selecting a transaction is made from a state of waiting for input of a transaction selection from the keyboard 15 or the touch panel 17 (S111).
In this case, the customer is provisionally determined to be a sighted person, a display prompting the user to insert a medium corresponding to the transaction is displayed on the color CRT 16 in accordance with the selected transaction, and confirmation of the transaction content is performed from the built-in speaker 31. An audio signal prompting insertion of a medium according to the transaction is output (S112). Here, the customer presses the cancel key or recognizes whether a predetermined time has elapsed without any input (S113), and determines that the cancel key has been pressed or the predetermined time has elapsed without any input. Upon recognizing that the transaction selection has been made, the process returns to the transaction selection waiting shown in S100.

In S113, the CPU waits for a medium to be inserted until the timeout is reached without the cancel key being pressed and without any input being made (S114). Then, when a medium corresponding to the transaction content is inserted, it is determined at this stage that the transaction is to be performed in the sighted person mode, and thereafter, an input is performed from the touch panel 17 and guidance is mainly performed by displaying an image on the color CRT 16. Then, a transaction in the sighted-sighted person mode, which is performed by voice from the built-in microphone 31 in a sub manner, is performed. In this embodiment, the keyboard 15 is also in the released state in S101, and when a sighted person selects a transaction with the keyboard 15 instead of the touch panel 17, the input from the keyboard 15 can be continued as it is. However, here, in the case of a sighted person, it is assumed that a transaction is selected from the touch panel 17 and subsequent inputs are also performed from the touch panel 17.

In S111, the touch panel 1
If a card is inserted at a stage where no transaction content has been input from step 7 (S115), it is determined whether the card is a loan card or a credit card (S116), and the card is recognized as a loan card or a credit card. It is assumed that the cashing payment transaction has been selected, and at this stage, it is determined that the transaction is to be performed in the sighted person mode. Thereafter, an input is performed from the touch panel 17, and guidance and the like are provided on the color CRT1.
Transactions are performed in the sighted person mode, in which the image display 6 is mainly performed and the built-in speaker 31 uses a sub-voice by voice.
If the inserted card is recognized as not a loan card or a credit card in S116, it is determined that a normal payment transaction has been selected, and at this stage, it is determined that the transaction is to be performed in the sighted person mode. Touch panel 1
The transaction is performed in a sighted person mode in which guidance is performed mainly by displaying an image on the color CRT 16 and sub-sound is provided from the built-in speaker 31.

In the following, details of the individual transactions selected in the manner described above will be explained. FIGS. 6, 7 and 8 are flowcharts showing the payment transaction. FIG. 4 and FIG.
In the state where the handset 23 is picked up in the flowchart of FIG. 5, a payment transaction is selected by an input from the keyboard 15 and a card is inserted and it is determined that the customer is visually impaired, or the handset 23 is picked up. When the payment transaction is selected by inserting the card and the customer is determined to be visually impaired (S20)
0) If necessary for the color CRT 16, a message prompting insertion of a passbook and prompting input of a personal identification number is displayed without a key illustration. At this time, at the same time as the screen is displayed, a message prompting insertion of a passbook and a message prompting input of a password are transmitted to the customer as voice signals from the speaker 24 of the handset 23 if necessary (S201).

The automatic transaction apparatus recognizes whether a passbook has been inserted (S202). When it is recognized that the passbook has been inserted, a display prompting the input of a personal identification number is provided on the color CRT 16 without a key illustration, and a text prompting the input of the personal identification number from the speaker 24 of the handset 23 at the same time as the screen changes. (S20)
3). The automatic transaction apparatus recognizes whether or not a password has been input in a state in which it is recognized whether or not the passbook has been inserted in S202 or in a state in which it has recognized insertion of the passbook in S203 (S204). . When the input of the personal identification number is recognized, a display prompting the input of the payment amount is displayed on the color CRT 16 without the key illustration, and a text prompting the input of the payment amount from the speaker 24 of the handset 23 simultaneously with the change of the screen is an audio signal. Is transmitted to the customer (S205). The automatic transaction apparatus recognizes whether or not the customer has input the payment amount from the keyboard 15 (S206).

When the payment amount is recognized, the payment amount input from the keyboard 15 is displayed on the color CRT 16 (S207), and the state of the handset 23 is confirmed (S208). In S208, when it is recognized that the handset 23 has been returned, the payment amount entered in Braille is displayed on the Braille display 19, and the voice output destination is the built-in speaker 31.
Side, and outputs an audio signal prompting confirmation of the amount without explicitly stating the amount from the built-in speaker 31 (S2).
09). If it is determined in S208 that the handset 23 is still picked up,
From the speaker 24 of No. 3, a statement urging confirmation by clearly stating the input transaction amount is transmitted to the customer as a voice signal (S210). The automatic transaction apparatus recognizes whether or not the confirmation key has been pressed by the customer (S211).

When the pressing of the confirmation key is recognized, the color C
A message indicating that the processing is being performed is displayed on the RT 16, and simultaneously with the screen change,
A word that causes the customer to wait for a while is transmitted to the customer as a voice signal (S212). Here, if it is recognized in S208 that the handset 23 has been returned, a word that causes the built-in speaker 31 to wait for a while is transmitted to the customer as an audio signal. Internal operations such as cash counting are performed on the automatic transaction apparatus side (S21).
3) When the internal operation is completed, a display prompting the color CRT 16 to receive the card and the statement is displayed, and the speaker 2 of the handset 23 is displayed simultaneously with the change of the screen.
From 4, the word prompting to receive the card and the statement is transmitted to the customer as a voice signal (S214).

Here, in S208, the handset 2
If it is recognized that 3 has been returned, a message prompting the receipt of the card and the statement from the built-in speaker 31 is transmitted to the customer as an audio signal. When the return of the card and the statement is recognized (S215), a display prompting the user to receive cash is displayed on the color CRT 16 and a message prompting the user to receive cash from the speaker 24 of the handset 23 at the same time as the screen changes. It is transmitted to the customer as a signal (S216). Here, if it is recognized in S209 that the handset 23 has been returned, a word prompting to receive cash from the built-in speaker 31 is transmitted to the customer as an audio signal.

When the cash discharge is recognized (S217),
It is checked whether a passbook has been inserted (S218). If it is recognized that there is a passbook, a message indicating that processing is being performed is displayed on the color CRT 16 and a sound that sounds a chime from the speaker 24 of the handset 23 or the built-in speaker 31 and waits for a while is output as an audio signal. The information is transmitted to the customer (S219). Then, the flow shifts to a passbook entry flowchart S502 described later.
If it is determined in S218 that there is no passbook, the state of the handset 23 is confirmed (S220). In S220, when it is recognized that the handset 23 has been returned, the balance is displayed in Braille on the Braille display 19, and the amount is not explicitly stated from the built-in speaker 31.
An audio signal prompting confirmation of the balance is output (S221). S
If it is determined in 220 that the handset 23 is still being picked up, the speaker 24 of the handset 23 transmits to the customer a voice signal stating the balance and prompting confirmation (S222). Thus, the payment transaction in the visually impaired person mode is completed, the visually impaired person mode is released, and the transaction waiting state shown in S100 of FIG. 4 is set.

In a state where the handset 23 is not picked up in the flowcharts of FIGS . 4 and 5, a payment transaction is selected by an input from the touch panel 17, a card is inserted and it is determined that the customer is a sighted person, or When the payment transaction is selected by inserting the card and the customer is determined to be a sighted person while the handset 23 is not picked up (S200), if necessary, the user is prompted to insert a passbook on the color CRT 16 and the personal identification number is entered. The display prompting the input is performed with the key illustration, and the touch panel 17 is released corresponding to the key illustration (S2).
23).

The automatic transaction apparatus waits for the insertion of a passbook or the input of a personal identification number (S224, S225). At this time, if no operation is performed for 10 seconds after the screen is displayed, a message prompting insertion of a passbook and a message prompting input of a password are transmitted to the customer as voice signals from the built-in speaker 31 if necessary. When it is recognized that the passbook has been inserted in S224, a display prompting the input of the personal identification number is provided on the color CRT 16 with the key illustration (S226).
It waits for the input of a password (S225). At this time, if there is no operation for 10 seconds after the screen is displayed, a message prompting the input of the personal identification number from the built-in speaker 31 is transmitted to the customer as a voice signal. When the input of the personal identification number is recognized, a display prompting the input of the payment amount is displayed on the color CRT 16 with the key illustration (S226), and waits for the input of the payment amount (S227). At this time, if there is no operation for 10 seconds after the screen is displayed, the built-in speaker 3
From 1 is sent a message prompting the input of the payment amount as an audio signal to the customer.

When the payment amount is recognized, the color C
The display of the payment amount input from the touch panel 17 on the RT 16 and the display for prompting the confirmation are performed with the key illustration display (S228). The automated teller machine confirms the payment amount and waits for the confirmation key to be touched (S
229). Here, when there is no operation for 10 seconds, a message prompting confirmation of the payment amount and touching the confirmation key is transmitted to the customer from the built-in speaker 31 as a voice signal. When it is recognized that the customer has touched the confirmation key, the color CRT
16 is displayed indicating that the processing is in progress (S230). Internal operations such as cash counting are performed on the automatic transaction device side (S
231) When the internal operation is completed, a display prompting the color CRT 16 to receive the card and the statement is displayed, and in the case where there is no operation for 10 seconds, a message prompting the user to receive the card and the statement from the built-in speaker 31 is output as an audio signal. Is transmitted to the customer (S232).

When the return of the card and the statement is recognized (S
233) A display prompting the user to receive cash on the color CRT 16 is displayed, and if no operation is performed for 10 seconds, a message prompting the user to receive cash from the built-in speaker 31 is transmitted to the customer as a voice signal (S234). When the cash discharge is recognized (S235), it is confirmed whether a passbook is inserted (S236). If it is recognized that there is a passbook, a message indicating that the passbook is being processed is displayed on the color CRT 16, a chime is sounded from the built-in speaker 31, and a word for waiting for a while is transmitted to the customer as an audio signal ( S237). Then, the flow shifts to a passbook entry flowchart S502 described later. When it is recognized in S236 that there is no passbook, the payment transaction in the sighted person mode is completed, and the transaction selection waiting state shown in S100 of FIG. 4 is set.

FIGS. 9 and 10 are flow charts showing a deposit transaction. The keyboard 1 with the handset 23 picked up in the flowcharts of FIGS.
When a deposit transaction is selected by input from No. 5 and a passbook or card is inserted and it is determined that the customer is a visually impaired person (S300), a display prompting insertion of a bill on the color CRT 16 is displayed, and a screen display is performed. At the same time, a message prompting insertion of a bill is transmitted from the speaker 24 of the handset 23 to the customer as an audio signal (S301). The automatic transaction apparatus waits for a bill to be inserted (S302). When the bill is inserted, a message indicating that counting is being performed is displayed on the color CRT 16, and a message indicating that counting is being performed is transmitted to the customer as a voice signal from the speaker 24 of the handset 23 simultaneously with the display of the screen (S303). ). Then, on the automatic transaction apparatus side, the counted bills are counted (S3).
04). When the counting is completed, the display of the counting result of the deposited banknotes on the color CRT 16 and the display urging the confirmation thereof are performed without the key illustration (S305), and the handset 23 is displayed.
Is checked (S306).

If it is determined in step S306 that the handset 23 has been returned, the counting result of the deposited banknotes is displayed on the braille display 19 in braille, and the amount of money is not stated from the built-in speaker 31 without explicitly stating the amount. A voice signal prompting the user to confirm is output (S307). In S306, when it is recognized that the handset is still being picked up, a word that clearly states the counting result of the deposited banknotes and prompts confirmation is transmitted from the speaker 24 of the handset 23 to the customer as an audio signal (S308). The automatic transaction apparatus waits for the confirmation key to be pressed (S309). When the confirmation key is pressed, a message indicating that the processing is being performed is displayed on the color CRT 16 and, at the same time as the screen is changed, a word for waiting for a while is transmitted from the speaker 24 of the handset 23 to the customer as an audio signal. (S31
0). On the automatic transaction apparatus side, internal operations such as banknote storage are performed (S311). When the internal operations are completed, it is recognized whether or not a passbook is inserted (S312), and if there is a passbook, predetermined printing is performed. In addition, a display prompting the color CRT 16 to receive the passbook is provided, and at the same time as the screen changes, a message prompting the user to receive the passbook from the speaker 24 of the handset 23 is transmitted to the customer as an audio signal (S31).
3) Return the passbook to the customer (S314).

If it is determined in S312 that there is no passbook, it is determined whether a card is inserted (S312).
15) When a card is inserted, predetermined printing is performed on the statement slip, a display prompting the color CRT 16 to receive the card and the statement is displayed, and at the same time as the screen changes, the card and the statement are transmitted from the speaker 24 of the handset 23. A word prompting the user to receive the vote is transmitted to the customer as an audio signal (S316), and the card and statement are returned to the customer (S3).
17). If it is recognized in S315 that there is no card, it is recognized whether or not to discharge the statement (S318). If the statement is to be discharged, predetermined printing is performed on the statement and the statement is printed on the color CRT 16. A message prompting the user to receive the statement is transmitted, and at the same time as the screen changes, a message prompting the user to receive the statement from the speaker 24 of the handset 23 is transmitted as an audio signal to the customer (S319), and the statement is returned (S320). When it is recognized that the statement slip is not discharged in S318, when the discharge of the statement slip is completed in S320,
If the return of the card and the statement slip is completed at 17, the state of the handset 23 is confirmed (S321).

If it is determined in step S321 that the handset 23 has been returned, the balance is displayed on the braille display 19 in braille, for example, for 10 seconds, and the balance is confirmed without explicitly stating the amount from the built-in speaker 31. Is output (S322). In S321, when it is recognized that the handset is still being picked up, a word that clearly states the balance and prompts confirmation is transmitted from the speaker 24 of the handset 23 to the customer as an audio signal (S323). This completes the payment transaction in the visually impaired mode, cancels the visually impaired mode, and returns to S1 in FIG.
The transaction selection wait state shown in FIG.

In the flow charts of FIGS . 4 and 5 , when the handset 23 is not picked up and a deposit transaction is selected by an input from the touch panel 17, a passbook or card is inserted and it is determined that the customer is a sighted person ( (S300), a display prompting insertion of a bill on the color CRT 16 is performed (S324). The automatic transaction apparatus waits for a bill to be inserted (S325). Here, in the case where there is no operation for 10 seconds, a message prompting insertion of a bill from the built-in speaker 31 is transmitted to the customer as an audio signal. When the bill is inserted, a display indicating that counting is being performed is performed on the color CRT 16 (S326). Then, on the automatic transaction apparatus side, the counted bills are counted (S327).

When the counting is completed, the display of the counting result of the deposited banknotes on the color CRT 16 and the display for prompting the confirmation are performed with the key illustration displayed (S328). The automatic transaction apparatus waits for confirmation of the counting result of the deposited bills and for the confirmation key to be touched (S329). Here, if there is no operation for 10 seconds, a message prompting confirmation of the counting result of the deposited bill and touching the confirmation key is transmitted to the customer from the built-in speaker 31 as a voice signal. When the confirmation key is pressed, a display indicating that processing is in progress is performed on the color CRT 16 (S33).
0). On the automatic transaction apparatus side, internal operations such as banknote storage are performed (S331). When the internal operations are completed, it is recognized whether or not a passbook is inserted (S332), and if there is a passbook, predetermined printing is performed. , A display prompting the color CRT 16 to receive the passbook is displayed. If there is no operation for 10 seconds, a message prompting the user to receive the passbook from the built-in speaker 31 is transmitted to the customer as an audio signal (S333), and the passbook is returned (S334).

If it is determined in S332 that there is no passbook, it is determined whether or not a card is inserted (S3).
35) If a card is inserted, predetermined printing is performed on the statement slip, and a display prompting the color CRT 16 to receive the card and the statement slip is performed. If no operation is performed for 10 seconds, a message prompting the user to receive the card and the statement from the built-in speaker 31 is transmitted as an audio signal to the customer (S33).
6), the card and the statement are returned (S337). Said S
If it is determined in 335 that there is no card, it is recognized whether or not to discharge the statement (S338). If the statement is to be discharged, predetermined printing is performed on the statement and the statement is received by the color CRT 16. A message prompting you to do so is displayed. If there is no operation for 10 seconds, a message prompting the user to receive a statement from the built-in speaker 31 is transmitted as an audio signal to the customer (S3).
39), the statement slip is returned (S340). When it is recognized that the statement slip is not discharged in S338, when the discharge of the statement slip is completed in S340, and when the return of the card and the statement slip is completed in S337, the depositing transaction in the sighted person mode is terminated, and FIG. It will be in the state of waiting for transaction selection shown in S100.

FIG. 11 is a flow chart showing the balance inquiry. When the balance inquiry is selected by input from the keyboard 15 in a state where the handset 23 is picked up in the flowcharts of FIGS . 4 and 5 and the card is inserted and it is determined that the customer is visually impaired (S400), the color CRT 16 A message prompting the user to input the personal identification number is provided without the key illustration, and a message prompting the user to input the personal identification number is transmitted to the customer as a voice signal from the speaker 24 of the handset 23 simultaneously with the display of the screen (S401). The automated teller machine waits for a password to be input (S40).
2). When the personal identification number is input, a message indicating that the processing is being performed is displayed on the color CRT 16, and a message indicating that the processing is being performed is transmitted to the customer as a voice signal from the speaker 24 of the handset 23 simultaneously with the screen display ( S40
3). On the automatic transaction apparatus side, an internal operation such as statement printing is performed (S404). When the internal operation is completed, a display prompting the color CRT 16 to receive the card and the statement is displayed, and at the same time as the screen changes, the handset 23 is displayed.
Of the card and the statement from the speaker 24 is transmitted to the customer as a voice signal (S405), and the card and the statement are returned (S406).

When the card and the statement are returned in S406, the state of the handset 23 is confirmed (S407).
If the handset 23 is recognized as being returned in S407, the balance is displayed on the braille display 19 in braille for, for example, 10 seconds, and the voice prompting the user to confirm the balance without explicitly stating the amount from the built-in speaker 31. A signal is output (S408). In S407, if it is recognized that the handset is still being picked up, a word that clearly states the balance and prompts confirmation is transmitted from the speaker 24 of the handset 23 to the customer as an audio signal (S40).
9). Thereby, the balance inquiry in the visually impaired person mode is completed, the visually impaired person mode is released, and a transaction selection waiting state shown in S100 of FIG. 4 is set.

In the flowcharts of FIGS . 4 and 5, when the balance inquiry is selected by input from the touch panel 17 while the handset 23 is not picked up, the card is inserted and it is determined that the customer is a sighted person (S40).
0), the display prompting the input of the personal identification number on the color CRT 16 is performed with the key illustration (S410). The automatic transaction apparatus waits for a password to be input (S411). Here, if there is no operation for 10 seconds during this waiting time in the sighted person mode, a message prompting the input of the personal identification number from the built-in speaker 31 is transmitted to the customer as an audio signal. When the password is input, a message indicating that processing is being performed is displayed on the color CRT 16 (S412). On the automatic transaction apparatus side, internal operations such as statement slip printing are performed (S413). When the internal operations are completed, a display prompting the color CRT 16 to receive the card and the statement slip is displayed (S414), and the customer receives the card and statement. The vote is returned (S415). Here, if the card and the statement are not received for 10 seconds, a message prompting the customer to receive the card and the statement is transmitted from the built-in speaker 31 to the customer as an audio signal. When the card and the statement are returned to the customer, the balance inquiry in the sighted person mode is completed, and the process enters a state of waiting for a transaction selection shown in S100 of FIG.

FIG. 12 is a flowchart showing the process of registering a passbook. When the passbook entry is selected by input from the keyboard 15 with the handset 23 picked up in the flowcharts of FIGS . 4 and 5 and the passbook is inserted and the customer is determined to be visually impaired (S500), the color CRT 16 A message indicating that the processing is being performed is displayed on the screen, and a message indicating that the processing is being performed is transmitted to the customer as an audio signal from the speaker 24 of the handset 23 simultaneously with the display of the screen (S501). On the automatic transaction apparatus side, an internal operation such as passbook printing is performed (S502). When the internal operation is completed, a display prompting the color CRT 16 to receive the passbook is displayed, and the speaker 24 of the handset 23 simultaneously transmits a screen change. The text urging the user to receive the card and passbook is transmitted to the customer as a voice signal (S503), and the passbook is returned to the customer (S504).

When the passbook is returned in S504, it is recognized whether or not to discharge the statement slip (S505). When discharging the statement slip, predetermined printing is performed on the statement slip and the color CRT is printed.
A message prompting the customer to receive a statement is given at 16,
At the same time as the screen changes, a message prompting the receipt of the statement from the speaker 24 of the handset 23 is transmitted to the customer as an audio signal (S506), and the statement is returned to the customer (S5).
07). If no statement is made in S505 or S
When the return of the statement slip is completed in 507, the passbook entry in the visually impaired person mode is ended, the visually impaired person mode is released, and a transaction selection waiting state shown in S100 of FIG. 4 is set.

In the flow charts of FIGS . 4 and 5 , when the handset 23 is not picked up, a passbook entry is selected by input from the touch panel 17, a passbook is inserted, and it is determined that the customer is a sighted person (S50).
0), a display indicating that processing is in progress is performed on the color CRT 16 (S508). On the automatic transaction apparatus side, internal operations such as passbook printing are performed (S509). When the internal operations are completed, a display prompting the color CRT 16 to receive the passbook is displayed (S510), and the passbook is returned to the customer (S51).
1). If the passbook is not received for 10 seconds, a message prompting the customer to receive the passbook is transmitted from the built-in speaker 31 to the customer as an audio signal. When the passbook is returned in S511, it is recognized whether or not to discharge the statement (S512). When discharging the statement, predetermined printing is performed on the statement, and the color CRT 16 receives the statement. A prompt is displayed (S513), and the statement slip is returned to the customer (S514). Here, when the statement is not received for 10 seconds, a message prompting the customer to receive the statement is transmitted from the built-in speaker 31 to the customer as an audio signal. When the statement slip is not performed in S512, or in S51
When the return of the statement slip is completed in step 4, the passbook entry in the sighted person mode is completed, and a transaction selection waiting state shown in S100 of FIG. 4 is entered.

In this embodiment, when the visually impaired person talks with the attendant, the call can be made by pressing the attendant call button 39 while holding the handset 23.
When the customer wants to talk to a clerk, for example, when some trouble occurs in the automatic transaction apparatus, when the clerk call button 39 is pressed, a ringing sound of the monitor panel 34 connected to the automatic transaction apparatus sounds and the clerk is notified. At this time, the automatic transaction apparatus stops outputting the guidance voice, and the voice switching unit 20 performs a switching operation so that the voice generated from the attendant can be output. When the attendant picks up the intercom master unit 35 connected to the monitor panel 34, a call can be automatically made with the intercom slave unit on the automatic transaction apparatus side. Intercom handset is handset 23
Is not picked up, the built-in speaker 31 and the built-in microphone 32 fulfill their roles. However, when the handset 23 is picked up, the relay A22 and the relay B27 are used.
Is switched, and the speaker 24 and the microphone 28 of the handset 23 perform their functions, and the visually impaired person operates while picking up the handset 23.
When a failure occurs on the device side, the handset 23 can directly communicate with the attendant.

[0055]

As described above, according to the present invention, a touch panel for setting input items in an arbitrary arrangement and recognizing an input item from coordinates touched without performing a pressing operation, and displaying an image through the touch panel To provide a visual guidance to the customer and to display the input items from the touch panel in a visible manner, and to provide the same input items as the touch panel on a predetermined key array, A handset having a keyboard for recognizing input by operation and being detachably provided to the device and having a speaker for outputting voice to the customer and a microphone for inputting voice to the customer, and fixed to the device;
A built-in speaker that outputs voice to the customer, a built-in microphone that inputs voice to the customer, a Braille display that provides information to the customer in Braille, a passbook, a card, and a transaction that are used in accordance with the transaction Means for inserting and ejecting each medium such as cash for entering and exiting on the customer service surface facing the customer, and detecting whether the handset is attached to the device or removed from the device. A guidance voice data storage unit for a sighted person for storing data for generating a guidance voice for operation guidance to be performed by voice to a sighted person among the customers; and an operation guidance for voice guidance to a visually impaired person. A visually impaired guided voice data storage means for storing data for generating a more detailed guided voice for a sighted person; A guidance voice output means for synthesizing a guidance voice to a customer from any data of the guidance voice data storage means for the user, and a means for switching an output destination of the voice to the customer to either a handset speaker or a built-in speaker. When the medium is inserted while the handset is mounted, the customer recognizes that the customer is a sighted person, synthesizes the guidance voice for the customer from the data of the guidance voice data storage unit for the sighted person, and outputs the output to the built-in speaker. And C
A sighted person mode that guides dealings mainly by displaying images from the RT, and a state in which the handset is removed and the customer recognizes that the customer is visually impaired when the medium is inserted, and guides the customer to the visually impaired voice. It is synthesized from the data of the user guidance voice data storage means and its output destination is the speaker of the handset. It conducts the transaction centering on the guidance voice from this handset, invalidates the input from the touch panel, and is used for the transaction. Control means for switching to a visually impaired person mode in which the waiting time for inserting and receiving the medium is longer than in the case of the sighted person mode. In addition, the present invention provides an intercom master unit that is a source of voice of the device management side and a destination of voice output from the customer outside the device during conversation between the device management side and the customer. A handset having a speaker detachably provided for outputting voice to the customer and a microphone for inputting voice to the customer; a built-in speaker fixed to the device and outputting voice to the customer; A built-in microphone for inputting voice by the customer is provided on each of the customer service faces facing the customer, means for detecting the attachment / detachment of the handset, guidance voice output means for synthesizing guidance voice for the customer, and mounting of the handset. , Based on the detection result of the removal detection means, switches the output destination of the voice to the customer to either the handset speaker or the built-in speaker Means for switching the input source of the voice from the customer to either the microphone of the handset or the built-in microphone, and the output source of the voice to the speaker of the handset or the built-in speaker. Means for switching to any one of them.

As described above, since it is determined from the state of the handset whether the customer is a sighted person or a visually impaired person, the program of the host computer or the data format of the magnetic information recording unit of the ID card is changed. The automatic transaction device alone can determine whether the person is a sighted person or a visually impaired person, and can use the touch panel to perform normal transactions without impairing the operability for the sighted person, and use an earphone for the visually impaired person. By directly touching the ear like headphones or headphones, you can get transaction guidance information by voice as in the case of using earphones or headphones without feeling unpleasant in sanitary aspects, preventing erroneous input Therefore, the input from the touch panel is invalidated, and the medium insertion / reception time and the reception Ri waiting time by longer than a sighted user, thereby improving the operability of the blind. Also, when the automated teller machine causes any trouble or when a staff member guides the operation directly, it is possible to talk directly with the handset used for operation guidance, improving the operability of visually impaired people. I can do it.

As described above, since the automatic transaction device alone can cope with visually impaired people without preparing earphones for lending, the cost performance is excellent and the environment for visually impaired people can be easily improved. it can.

[Brief description of the drawings]

FIG. 1 is a block diagram of an I / O controller and a peripheral controller in an automatic transaction apparatus for a visually impaired person according to an embodiment of the present invention.

FIG. 2 is an overall block diagram of the automatic transaction apparatus.

FIG. 3 is an external perspective view of the automatic transaction apparatus.

FIG. 4 is a flowchart showing an operation when a transaction is selected.

FIG. 5 is a flowchart showing an operation when a transaction is selected.

FIG. 6 is a flowchart showing an operation at the time of a payment transaction.

FIG. 7 is a flowchart showing an operation at the time of a payment transaction.

FIG. 8 is a flowchart showing an operation at the time of a payment transaction.

FIG. 9 is a flowchart showing an operation at the time of a deposit transaction.

FIG. 10 is a flowchart showing an operation at the time of a deposit transaction.

FIG. 11 is a flowchart showing an operation at the time of balance inquiry.

FIG. 12 is a flowchart showing an operation at the time of passbook entry.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Main controller 15 Keyboard 16 Color CRT 17 Touch panel 23 Handset 24 Speaker 29 Hook-up switch 31 Built-in speaker

Claims (3)

(57) [Claims] 1. A touch panel for setting input items in an arbitrary arrangement, recognizing an input item from coordinates touched without performing a pressing operation, and displaying an image through the touch panel, and visually checking with a customer. A CRT for guiding the operation and visually displaying input items from the touch panel, a keyboard having input items equivalent to the touch panel on a predetermined key array, and recognizing an input by a pressing operation; A handset having a speaker that can be attached to and detached from the device and outputs audio to the customer and a microphone that inputs audio to the customer; and a built-in speaker fixed to the device and outputting audio to the customer. , A built-in microphone for the customer to input voice, a Braille display for providing the customer with information in Braille, A passbook, a card, and a medium insertion / ejection port for cash, etc., which are entered and exited by a transaction, are provided on the customer service surface facing the customer, respectively, and the handset is attached to the device or removed from the device. A means for detecting whether or not the state, a guidance voice data storage means for a sighted person for storing data for generating a guidance voice for operation guidance to be performed by voice for a sighted person among customers, Guidance voice data storage means for the visually impaired for storing data for generating a more detailed guidance voice for sighted persons for operation guidance by voice, guidance voice data storage means for the sighted persons, and guidance for the visually impaired A guidance voice output unit for synthesizing a guidance voice to the customer from any of the data in the voice data storage unit, and an output destination of the voice to the customer are designated by the speed of the handset. And a means for switching between one of the built-in speakers and the built-in speaker. When the handset is mounted and the medium is inserted, the customer is recognized as a sighted person, and a guidance voice for the customer is stored as a sighted person guidance voice data storage means. The data is synthesized from the data, the output destination is the built-in speaker, and the sighted person mode that guides the transaction centering on the image display from the CRT, and the customer visually recognizes when the medium is inserted with the handset removed. It recognizes that the person is handicapped, synthesizes the guidance voice for the customer from the data of the guidance voice data storage means for the visually impaired, and outputs it to the speaker of the handset, and guides the transaction based on the guidance voice from the handset. And a control means for switching to any one of a visually impaired mode in which input from the touch panel is invalidated. Transaction apparatus. 2. A touch panel in which input items are set in an arbitrary arrangement, and a touch panel for recognizing an input item from coordinates touched without performing a pressing operation, an image is displayed through the touch panel, and a customer is visually inspected. A CRT for guiding the operation and visually displaying input items from the touch panel, a keyboard having input items equivalent to the touch panel on a predetermined key array, and recognizing an input by a pressing operation; A handset having a speaker that is attached to and detachable from the device and outputs audio to the customer and a microphone that inputs voice to the customer, and a built-in speaker fixed to the device and outputting audio to the customer And a built-in microphone for customers to input audio,
A Braille display that provides information to customers in Braille,
A passbook and a card used in accordance with a transaction, and a medium insertion / ejection port for cash or the like to be entered / exited by the transaction are provided on the customer service surface facing the customer, respectively, and whether the handset is attached to the device. Means for detecting whether or not the device has been removed from the device, and among the customers, sighted person guidance voice data storage means for storing data for generating guidance voice for operation guidance performed by voice for sighted persons,
For operation guidance by voice to visually impaired people,
In the case of a sighted person, guidance voice data storage means for the visually impaired, which stores data for generating a more detailed guidance voice, and any one of the guidance voice data storage means for the sighted person and the guidance voice data storage means for the visually impaired And a means for switching the output destination of the voice to the customer to either the speaker of the handset or the built-in speaker, and the medium is inserted with the handset mounted. At the stage, the customer is recognized as a sighted person, and the guidance voice for the customer is synthesized from the data of the guidance voice data storage means for the sighted person, the output destination is a built-in speaker, and the transaction is guided mainly by the image display from the CRT. With the sighted person mode to perform, the customer recognizes that the customer is visually impaired when the medium is inserted with the handset removed, The guidance voice for the customer is synthesized from the data of the guidance voice data storage means for the visually impaired, and the output destination is the speaker of the handset. The guidance voice is guided mainly from the handset and used for the transaction. An automatic transaction apparatus comprising control means for switching to a visually impaired person mode in which a medium insertion waiting time and a reception waiting time are made longer than in a sighted person mode. 3. An intercom master unit, which serves as an input source of voice of the device management side and a destination of voice output from the customer when the device management side and a customer talk, is provided outside the device. A handset having a speaker that is detachably provided and outputs sound to a customer and a microphone that inputs sound to the customer;
A built-in speaker for outputting voice to the customer and a built-in microphone for inputting voice to the customer are provided on the customer service surface facing the customer, respectively, a means for detecting the attachment / detachment of the handset, and a guide voice for the customer. A guidance voice output unit for synthesizing; a unit for switching a voice output destination to a customer to one of a speaker of the handset and a built-in speaker based on a detection result of the unit for detecting attachment / detachment of the handset; Means for switching the input source of the voice to either the microphone of the handset or the built-in microphone, and means for switching the output source of the voice to the speaker or the built-in speaker of the handset to one of the guidance voice output unit and the intercom master unit. An automatic transaction device, comprising: