JP2000172944A - Automatic transaction machine and its guide voice output method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To enhance the communicability of the aural guidance of operation to user by providing a words data storage part, a voice emphasizing method storage part which stores the voice emphasizing method for every words datum and a voice output means which outputs the voices generated by a voice generation means. SOLUTION: In an aural guidance processing system, the words data on the contents which guide the operations of a user in voices are stored in a voice words data storage part 41 and the setting data on a words voice output method are stored in a voice emphasizing method setting data storage part 42. A voice reproduction processing part 43 generates the reproducing signals of the words voices emphasized by a emphasizing method set at the part 42 from the voice words data stored in the part 41. A voice output device 8 outputs the reproducing signals of the words voices reproduced at the part 43 as the audible sounds. A control part 45 controls each module and also the transfer of data between the modules.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic transaction apparatus for automatically transferring and receiving cash and transferring money at various financial institutions such as bank offices, and a method for outputting guidance voices.

[0002]

2. Description of the Related Art In recent years, a magnetic card or a magnetic passbook with a magnetic stripe recorded with account information provided by a user (customer) has been accepted, and cash requested by the user has been automatically paid through communication with a host computer. Automated transaction machines (ATMs), such as automated teller machines, automated teller machines, and automated teller machines, that have been developed rapidly as devices to automate bank counter operations, have been installed at each financial institution and provided to users. Providing quick service. Recently, automatic transfer transactions have been developed that accept cash and transfer the received cash to another bank account, or transfer money from a bank account to another bank account. ing.

[0003] Such an automatic transaction apparatus is provided with a voice guidance function for providing a service to the visually impaired or the like. Information is communicated by voice. However, there is a limit to information transmission by voice only, and it is not uncommon for a user to miss part of information. Therefore, it is common practice to increase or decrease the volume of voice of the customer service and to select voice conditions that are easy for the user to hear. However, there is a high possibility that transmission to the user will be missed, and if the user misses a particularly important keyword, the voice customer service becomes useless.

[0004]

As described above, the conventional automatic transaction apparatus provides an operation guide by voice as a service for the visually impaired, and this operation guide by voice provides information to the user. It is hard to say that it is sufficient for the transmission of the information.

The present invention has been made in view of such circumstances, and in operation guidance to a user by voice, the voice is emphasized by a change in volume or speed according to the importance of a word or word. It is an object of the present invention to provide an automatic transaction apparatus capable of improving the transmission of operation guidance by voice to a user by outputting the information, and a method of outputting the guidance voice.

[0006]

In order to achieve the above object, an automatic transaction apparatus according to the present invention comprises a text data storage unit storing a plurality of text data for guiding a user's operation.
A voice emphasizing method storing unit storing a voice emphasizing method for each text data stored in the text data storing unit; and a voice stored in the voice emphasizing method storing unit from the text data stored in the text data storing unit. It has a voice generating means for generating voice emphasized according to the emphasizing method, and a voice output means for outputting the voice generated by the voice generating means.

Further, the automatic transaction apparatus of the present invention has a word data storage unit storing a plurality of word data for guiding a user's operation, and a voice emphasizing method for each word data stored in the word data storage unit. Setting means for setting voice data, voice generating means for generating voice emphasized according to the voice emphasizing method set by the setting means from the text data stored in the text data storage section, and voice data generated by the voice generating means. Audio output means for outputting audio.

Further, the automatic transaction apparatus of the present invention has a word data storage unit in which word data for guiding a user's operation is stored, and a voice for each word constituting the word data stored in the word data storage unit. A voice emphasizing method storage unit in which an emphasizing method is stored, and a voice that generates a voice emphasized for each word from the text data stored in the text data storage unit in accordance with the voice emphasizing method stored in the voice emphasizing method storage unit It has a generating means and an audio output means for outputting the audio generated by the audio generating means.

Further, the automatic transaction apparatus according to the present invention has a text data storage unit storing text data for guiding a user's operation, and a voice for each word constituting the text data stored in the text data storage unit. Setting means for setting an emphasis method;
A voice generating unit configured to generate a voice emphasized for each word from the text data stored in the text data storage unit in accordance with the voice emphasizing method set by the setting unit; and outputting a voice generated by the voice generating unit. Audio output means.

Further, the automatic transaction apparatus of the present invention sets a text data storage section storing a plurality of text data for guiding a user's operation, each classified by an attribute, and a voice emphasizing method for each of the attributes. Setting means to perform, from the text data stored in the text data storage unit, voice generation means for generating a voice emphasized according to a voice enhancement method set for the attribute of the text data by the setting means, Audio output means for outputting the audio generated by the audio generation means.

[0011] In the operation guide voice output method of the automatic transaction apparatus of the present invention, the voice of each word guiding the user's operation is emphasized and output according to the voice emphasis method determined for each word.

Further, according to the present invention, there is provided a method for outputting a guidance voice of an automatic transaction apparatus, comprising the steps of: setting a voice emphasizing method for each word guiding a user's operation; And emphasizing and outputting the voice.

Further, in the guidance voice output method of the automatic transaction apparatus according to the present invention, the voice of the text guiding the user's operation is emphasized for each word according to the voice emphasis method determined for each word constituting the text. Output.

Further, in the method for outputting a guidance voice of an automatic transaction apparatus according to the present invention, a voice enhancement method is set for each word constituting a word for guiding a user's operation, and the voice enhancement method is performed according to the set voice enhancement method. And emphasizing and outputting the speech of each word for each word.

Further, a guidance voice output method for an automatic transaction apparatus according to the present invention includes a text data storage unit in which a plurality of text data for guiding a user's operation are stored, each of which is classified by an attribute. Setting the voice emphasizing method, generating the voice emphasized from the text data stored in the text data storage unit in accordance with the voice emphasizing method set for the attribute of the text data, And outputting the selected sound.

According to the present invention, a speech word is emphasized and output or an important word in one word speech is emphasized and outputted according to the operational importance of the meaning of the word data. By doing so, it is possible to enhance the transmission of the operation guidance by voice to the user, and it is possible to particularly provide a kinder service to visually impaired persons and the like.

Further, the text data is classified into a small number of types according to attributes, and a voice emphasizing method is set for each attribute, so that even when the type of text data is large, an optimum voice emphasizing method for the text data is obtained. Can be performed efficiently.

[0018]

Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 shows an embodiment of the present invention, in a financial institution such as a bank, an automatic teller machine, an automatic teller machine,
ATM operated as an automatic teller machine (Automati
c Teller Machine).

In the ATM shown in FIG. 1, a customer service operation unit 2 is formed on the front surface of a housing 1. This customer service operation unit 2
Is provided with a display device 5 such as a color CRT on which a transparent touch sensor panel is disposed. On the screen of the display device 5, information such as characters and images for guiding a user's operation and a group of selection buttons associated with the touch sensor panel are displayed. The user touches the finger on the position of any of the displayed selection buttons, and the information corresponding to the selection button (for example, the financial institution to be traded, the password, the amount, the account number, the approval, confirmation or cancellation of the transaction) Etc.) are processed as input.

In the customer service operation unit 2, an ID card (cash card or the like) in which personal identification information such as an account number is recorded by a magnetic stripe or the like, or a transfer card in which a name of a transfer destination, an account number, or the like is described. And a card receipt port 6 for discharging a printed receipt (specified statement), a passbook / transfer card port 7 for receiving a magnetic passbook or a transfer card, a coin slot 9, a bill slot 3, and the like. ing. Each of the input ports 9 and 3 is provided with a door that can be opened and closed.

Further, the ATM is provided with a receiver-type voice output device 8 which is used when the user wants to receive voice guidance for operation as a service for the visually impaired or the like. Note that an earphone type audio output device may be used.

FIG. 2 is a diagram showing the structure of the above ATM divided into units. As shown in FIG.
Are staff key 11, card reader unit 21, receipt printer unit 22, passbook printer unit 23,
Banknote deposit and withdrawal unit 24, coin deposit and withdrawal unit 25, customer service unit 26, voice guidance unit 27, internal monitor 2
8, a hard disk drive (HDD) 29, a floppy disk drive (FDD) 30, a transmission control unit 31 for LAN connection, a main control unit 32, a power supply unit 33, and the like.

The card reader unit 21 includes an MS information reading section 21a for reading account information such as an account number from a magnetic stripe (MS) of an ID card received from the card receipt port 6, an emboss of the magnetic card, and a card reader. An image reading unit 21b is provided for reading transfer information such as a transfer destination name and an account number from the transfer information card received from the receipt port 6 as image data.

The receipt printer unit 22 issues a receipt (specification) on which the details of the transaction are printed, and discharges the receipt from the card receipt port 6. Passbook printer unit 23
Reads or writes data on the passbook or the magnetic stripe of the transfer card received from the passbook / transfer card slot 7, and prints the transaction contents and the like on the passbook and the journal paper for recording as necessary. Do. Also, record the transfer information of the transfer transaction on the original card of the transfer card,
A transfer card is issued by printing the image information, and is discharged from the passbook / transfer card slot 7.

The bill receiving / dispensing unit 24 is provided with the bill input port 3
In addition to discriminating and counting the banknotes that have been collectively inserted into the safe, the banknotes are stored in the safe, and if necessary, a predetermined number of banknotes that have been stored in the safe are taken out in advance and collectively paid out from the banknote insertion slot 3. The coin depositing and dispensing unit 25 is provided in the coin slot 9.
It discriminates and counts the coins put together in the stack, stores them in the stacker of the denomination, and if necessary, removes a predetermined number of coins stored in the stacker of the denomination, and from the coin slot 9 Pay out all at once.

The customer service unit 26 is composed of the display device 5 with a touch sensor panel. The voice guidance unit 27 is a unit that guides the user to the operation using the synthesized voice. The internal monitor 28 notifies a person in charge of the operation of the present apparatus of the state of the present apparatus and inputs an operation instruction by the person in charge.

The hard disk device 29 and the floppy disk device 30 record various kinds of information and transaction contents necessary for a transaction such as a program of a processing procedure related to the operation of the present device, a record of the operation status of the present device, It stores special information set unique to this device. The transmission control unit 31 controls data transmission to and from a host computer connected via the LAN 34. Main control unit 3
2 performs the overall control of the ATM.

FIG. 3 shows the configuration of the voice guidance processing system. As shown in the figure, the voice guidance processing system includes a voice text data storage unit 41 storing text data of contents for guiding a user's operation by voice, and a text voice output method (emphasis method).
Emphasizing method setting data storage section 42 in which setting data relating to voice emphasis method is stored, and voice emphasizing method setting data storage section 4 based on the voice text data stored in voice text data storage section 41.
2, a voice reproduction processing unit 43 that generates a reproduced signal of the text voice emphasized according to the emphasis method set to 2, and a voice output device 8 that outputs the reproduced signal of the text voice generated by the voice reproduction processing unit 43 as an audible sound. And a control unit 45 for controlling the above modules and exchanging data between the modules. Note that the control unit 45 may be the main control unit 32 that controls the entire apparatus.

Next, the operation of the ATM according to the present embodiment will be described focusing on the customer service by voice to the user.

As an operation of the attendant of the ATM, first, a method of emphasizing the wording voice is set. The setting of the emphasizing method is performed, for example, by calling the setting screen of the voice emphasizing method on the screen of the display device 5 having the touch sensor panel.
However, this operation may be performed by displaying the setting screen on the internal monitor 28 (with a touch sensor panel), or may be performed from a host computer connected via a transmission path.

FIG. 4 is an example of a setting status screen. In this setting status screen, the type 51 of the speech wording, the presence / absence of emphasis 5
2. Each setting content of the highlighting method 53 is displayed. The speech word type 51 includes “word designation” in addition to “greeting”, “operation information”, and “money information” in which the speech wording is classified by attribute. The individual voice text data stored in the voice text data storage unit 41 includes “greeting” and “operation information”.
Any attribute data of “money information” is provided. The word of "word designation" can be freely set by the attendant. The presence / absence of emphasis 52 indicates whether or not the utterance of the audio word is emphasized. The emphasis method 53 shows a detailed emphasis method of the speech wording. There are two methods of emphasizing speech text, a method of emphasizing by changing the speed, and a method of emphasizing by changing the volume.

To change the current setting status, the attendant touches a change button (not shown) displayed and arranged at the same time as the setting status screen with a finger. Then, a setting change screen as shown in FIG. 5 appears. In the setting change screen, for example, when the voice message of the type “greeting” is changed to with emphasis, the display is made by pressing the corresponding emphasis presence / absence button 61 (the button displayed as “absent”) once with a finger. "
The display of the emphasis presence / absence button 61 changes to “Yes”.
, The corresponding emphasis method button 62 is in a state of waiting for change due to a change in background color or the like. At this time, by operating the emphasis method selection buttons 65 and 66 arranged on the right side of the screen, a voice message of the type “greeting” is displayed. Can determine a specific emphasis method. Here, if it is desired to select “speed High” as the emphasis method, the “<” button of the emphasis method selection button 65 for speed adjustment may be pressed once.

Similarly, when it is desired to change the emphasis method of the voice text of the type "money information" from "speed low" to "speed low & volume high", the emphasis method button 64 corresponding to the type "money information" is depressed. After the changeable state, the "<" button of the volume adjustment emphasis method selection button 66 may be pressed once.

Note that the selection of a specific word belonging to the type of "word designation" is performed by separately calling a screen for selecting the word, and the attendant selecting an arbitrary word there. As the word selection screen, there is a method of displaying a list of all the words constituting the speech message stored in the speech message data storage unit 41, and specifying an arbitrary word from the list.

The voice emphasizing method set as described above is stored in the voice emphasizing method setting data storage section 42 in the voice guidance processing system shown in FIG.

Next, an example of the voice service provided by the ATM will be specifically described. FIG. 7 shows the procedure of this processing. Note that the voice guidance processing of this example is based on the contents of the voice enhancement method setting data storage unit 42 after the change shown in FIG. The execution procedure of the customer service is described as a program in a storage device such as a ROM, and the control unit 45 reads out the program and executes the program to perform the voice service.

The control unit 45 controls, for example, by detecting the off-hook of the receiver type voice output device 8 to activate the voice guidance processing system and start the voice service.

First, for example, a voice message of “Hello!” Is uttered from the voice output device 8. This process is performed as follows.

First, the control unit 45 reads, from the voice text data storage unit 41, the voice text data of "Hello!" As the voice text to be uttered first. Here, since the type of the word "Welcome" is "greeting", the control unit 45 reads the setting data "speed High" of the emphasis method corresponding to the type "greeting" from the voice emphasis method setting data storage unit 42, As shown in FIG. 8, this is substituted for a variable 81 of the emphasis method for the entire phonetic text. Subsequently, the control unit 45 detects a word to be emphasized in word units from the word group constituting the above-mentioned speech wording. If there is a corresponding word, the attribute “word” is stored in the speech emphasis method setting data storage unit 42. The setting data of the emphasis method corresponding to "designation" is read, and this is substituted into the variable 82 of the emphasis method for each word as shown in FIG. However, since the words that make up “Welcome” are not specified as words to be emphasized, in this case, a value without emphasis is assigned to the variable 82 of the emphasis method for each word. The speech text data including the emphasis method data thus generated is output to the speech reproduction processing unit 43, where a reproduction signal of the speech text emphasized according to the emphasis method of uttering the entire text at a high speed is generated. Are output from the audio output device 8 as audible speech.

Next, the control unit 45 reads from the voice text data storage unit 41 voice text data of “payment is 1, deposit is 2, balance introduction is 3, and passbook entry is 4.” Since the type of the voice text is “operation information”, the control unit 45 stores the type “operation information” from the voice emphasis method setting data storage unit 42.
, The setting data “no emphasis” corresponding to the emphasis method is read, and this is substituted into the variable 81 of the emphasis method of the entire voice text as shown in FIG. Subsequently, the control unit 45 detects a word to be emphasized from the group of words constituting the above-mentioned speech text. In this case, however, there is no word to be emphasized. None is assigned. The speech wording data generated in this way is output to the speech reproduction processing unit 43, where no emphasis (speed,
A reproduction signal of a voice word in the standard mode (both in volume) is generated, and is output from the voice output device 8 as a word in audible voice.

When the user selects the balance introduction of 3 after uttering the above two voice texts (step S 1), the control unit 45 reads the next voice text data “balance introduction” from the voice text data storage unit 41. I read. This speech wording data is speech wording data of the type “operation information”, and since there is no word to be emphasized in word units in the speech wording, this wording is uttered in both the speed and the volume in the standard mode. Subsequently, a voice message "Please insert the card in front of the right hand" is also uttered in the standard mode.

In step S2, when it is detected that the ID card has been inserted into the card receipt slot 6, the controller 4
5 reads voice text data "press a password" from the voice text data storage unit 41. Although the type of the voice message is “operation information”, the word “PIN” is a word to be emphasized. Therefore, the control unit 45 determines from the voice emphasis method setting data storage unit 42 that the word to be emphasized is Setting data “Volume H” for the corresponding emphasis method
"i.g."", and substitutes it for the variable 82 of the emphasis method for the word" PIN. " As a result, "PIN" in the voice text data "Please press PIN"
Is uttered with emphasis (volume High).

In step S3, after the user inputs the personal identification number, the word "Press * for cancellation" is uttered in the standard mode through the same processing as described above.
When the input password is confirmed, communication with the center is started (step S4), and in order to notify the user of the progress of the transaction, the same procedure as described above is used. . "Is uttered in the standard mode. After the communication with the center is completed, the control unit 45 reads the voice text data “Balance is XX yen” from the voice text data storage unit 41.
Here, the amount notified from the center is inserted in xxx. Since the type of the voice message is “money information”,
The control unit 45 reads the emphasis method data “Speed Low & Volume High” set for the type “money information” from the voice emphasis method setting data storage unit 42, and substitutes this into the variable 81 of the emphasis method of the entire speech text. Output to the audio reproduction processing unit 43. It should be noted that there is no word corresponding to the word to be emphasized on a word-by-word basis. As a result, the voice output device 8 outputs a voice message saying “the balance is XX yen” by emphasizing the speed Low and the volume High.

Finally, the ID card is returned (step S5). At this time, the voice message "Please receive the card in front of the right hand" is output in the standard mode through the same processing as described above.

As described above, according to the ATM of this embodiment, in accordance with the operational significance of the meaning of the speech wording, the wording speech is emphasized and output by a change in speed, volume, or the like. By emphasizing and outputting important words in a single sentence, it is possible to enhance the communicability of voice-based operation guidance to the user. Can be provided.

In addition, since various emphasis methods such as utterance speed and volume can be set, a variety of voice texts can be output. For example, when the number of voice texts or words to be emphasized is large, it is monotonous. It can be avoided that the voice guidance is performed in an easy manner.

Further, by classifying all voice texts into a small number of types according to their attributes and setting a voice emphasis method for each attribute, even when the types of voice texts are many,
The work of setting the most suitable voice emphasizing method for those voice texts can be performed efficiently.

[0049]

As described above, according to the present invention,
Depending on the operational importance of the meaning of the wording data,
By emphasizing and outputting the audio wording or by emphasizing and outputting an important word in one wording audio, it is possible to enhance the operability of the operation guidance by voice to the user. It is possible to provide a more kind service to visually impaired persons and the like.

Further, according to the present invention, the text data is classified into a small number of types according to attributes, and a voice emphasizing method is set for each attribute. The work of setting the most suitable voice emphasis method can be performed efficiently.

[Brief description of the drawings]

FIG. 1 is a perspective view showing an appearance of an ATM according to an embodiment of the present invention.

FIG. 2 is a diagram showing the configuration of the ATM in FIG. 1 divided into units.

FIG. 3 is a block diagram showing a configuration of a voice guidance processing system of the ATM in FIG. 1;

FIG. 4 is a diagram showing an example of a display screen for setting contents of a voice emphasizing method.

FIG. 5 is a diagram showing an example of a setting change screen of a voice emphasis method.

FIG. 6 is a diagram showing an example of setting contents of a voice emphasizing method after setting change.

FIG. 7 is a diagram showing a procedure of a voice reception service and contents of voice wording.

FIG. 8 is a diagram showing a configuration of speech text data including data of an emphasis method.

[Explanation of symbols]

 Reference Signs List 5 display device with touch sensor panel 8 audio output device 27 audio guidance unit 41 audio wording data storage unit 42 audio emphasis method setting data storage unit 43 audio reproduction processing unit 45 control unit

Claims (10)

[Claims] 1. A text data storage unit storing a plurality of text data for guiding a user operation, and a voice emphasis method storage storing a voice emphasis method for each text data stored in the text data storage unit. A voice generating unit configured to generate a voice emphasized according to a voice emphasizing method stored in the voice emphasizing method storage from the text data stored in the text data storing unit; and a voice generated by the voice generating unit. And an audio output means for outputting a message. 2. A text data storage unit storing a plurality of text data for guiding a user's operation, a setting unit for setting a voice emphasizing method for each text data stored in the text data storage unit, Voice generating means for generating voice emphasized according to the voice emphasizing method set by the setting means from the text data stored in the text data storage unit; and voice output means for outputting the voice generated by the voice generating means. An automatic transaction device comprising: 3. A speech data storage unit in which text data for guiding a user's operation is stored, and a voice emphasis method in which a speech emphasis method for each word constituting the text data stored in the text data storage unit is stored. A method storage unit; a voice generation unit configured to generate a voice emphasized for each word from the text data stored in the text data storage unit according to a voice enhancement method stored in the voice enhancement method storage unit; and the voice generation unit. And an audio output unit for outputting the audio generated by the automatic transaction device. 4. A wording data storage unit in which wording data for guiding a user's operation is stored, and setting means for setting a voice emphasis method for each word constituting the wording data stored in the wording data storage unit. A voice generating unit configured to generate a voice emphasized for each word from the text data stored in the text data storage unit in accordance with a voice emphasizing method set by the setting unit; and outputting a voice generated by the voice generating unit. An automatic transaction device comprising: 5. A text data storage unit storing a plurality of text data for guiding a user's operation classified by attribute, setting means for setting a voice emphasizing method for each attribute, and the text data. A voice generating unit configured to generate a voice emphasized from the text data stored in the storage unit in accordance with a voice emphasizing method set for the attribute of the text data by the setting unit; and a voice generated by the voice generating unit. And an audio output means for outputting a message. 6. A guidance voice output method for an automatic transaction apparatus, wherein a voice of each text guiding a user's operation is enhanced and output according to a voice enhancement method determined for each text. 7. A method of setting a voice emphasizing method for each word guiding a user's operation, and emphasizing and outputting the voice of each word according to the set voice emphasizing method. A guidance voice output method for an automatic transaction apparatus characterized by the above-mentioned. 8. A voice of a word for guiding a user's operation,
A guidance voice output method for an automatic transaction apparatus, wherein a word is emphasized and output for each word according to a voice enhancement method determined for each word constituting the wording. 9. A step of setting a voice emphasizing method for each word constituting a word guiding the user's operation, and emphasizing and outputting the voice of each word according to the set voice emphasizing method. And outputting a guidance voice of the automatic transaction apparatus. 10. A text data storage unit storing a plurality of text data each of which is classified according to an attribute and guides a user's operation, wherein: setting a voice emphasizing method for each of the attributes; A step of generating, from the text data stored in the storage unit, a voice emphasized according to a voice emphasis method set for an attribute of the text data, and a step of outputting the generated voice. A guidance voice output method for an automatic transaction device.