JPH06119293A - Online terminal equipment - Google Patents

Abstract

PURPOSE:To provide the online terminal equipment which can make a guidance for individual users in a desirable manner. CONSTITUTION:A card reader 2 reads individual information specifying the individual stored in a magnetic card. Then, individual information read by the card reader 2 is sent to a host computer 30 and a code for guidance change specifying the desired guidance method is acquired from the host computer 30 so as to recognize it. Then, the guidance is performed according to the acquired guidance information.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an ATM of a bank, an online terminal device such as an automatic certificate issuing machine, and more particularly to a guidance method for the online terminal device.

[0002]

2. Description of the Related Art At present, some online terminal devices such as ATMs of banks and automatic certificate issuing machines are provided with a voice guidance function in order to explain how to operate the devices. In addition, the CRT on the user interface
In an online terminal device that uses the CRT, etc., the operation method is displayed in characters on the CRT, or the color of the part is changed to draw the user's attention to a specific point on the screen of the CRT. There is also known a device for distinguishing from surrounding parts by flashing or flashing.

[0003]

However, a device that is easy to use for a healthy person and is considered convenient may be difficult for a person with a physical handicap to use. For example, for people who are deaf or hard of hearing, it is more convenient to display text on the screen than voice guidance, and even in the case of voice guidance, slow down the speed and compare the volume to that of healthy people. The larger the size, the better the operability. For people with low vision, it is better to change the screen brightness, increase the contrast, and increase the character size. Furthermore, for people with disabilities in color God, regardless of color or monochrome,
It is better to change the brightness of characters and figures compared to the background so that they can be clearly distinguished from the background. The present invention has been made to solve the above-mentioned problems, and an object thereof is to provide an online terminal device which enables individual users to provide guidance in the most desirable manner.

[0004]

In order to achieve the above object, the online terminal device of the present invention has a card reader for reading personal information for identifying an individual stored in an ID card, and the card reader for reading the personal information. According to the guidance information acquired by the communication control means and the communication control means for sending the personal information obtained from the host computer to the guidance information for specifying the guidance method desired by the individual. And a guidance means for giving guidance.

[0005]

In the online terminal device configured as described above, the card reader reads the personal information for identifying the individual stored in the magnetic card, and the communication control means uses the personal information read by the card reader for the host computer. To obtain guidance information from the host computer that specifies the desired guidance method. Then, the guidance means provides guidance according to the guidance information acquired by the communication control means.

[0006]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment in which the present invention is embodied in an automatic certificate issuing machine will be described below with reference to the drawings. As shown in FIG. 1, on the front panel of the casing 1a of the automatic certificate issuing machine 1 of the present embodiment, various data such as a user ID identification code including a personal identification number of the user is recorded. A card insertion slot 2a for inserting a magnetic card 40 (see FIG. 3) including 41 is provided, and a well-known card reader 2 is provided behind the card insertion slot 2a. Above the card reader 2, a CRT 3 on which the contents of issued certificates and provided information are displayed,
A well-known touch panel 4 is provided which is provided close to the surface of the CRT 3 and allows a user to input desired information by directly touching a displayed portion on the CRT 3. A call button 22 is provided near the card reader 2 for calling a staff member when a trouble occurs, and below the call button 22, a person using a wheelchair is provided with this certificate automatic issuing machine. 1
An assist bar 42 is provided so that it can be easily operated when using the.

Further, below the assist bar 42, a part of the housing 1a is such that the lower part of the knee of the person in the wheelchair can be housed so that the user of the wheelchair can easily use it. A digging 43 having a size is formed, and a shock absorbing sheet 44 for absorbing a shock when a part of a wheelchair collides is provided on an inner surface of the digging 43. Further, the height of the automatic certificate issuing machine 1 is configured to be about 130 cm so that even a wheelchair user can easily use it. An operation display device 10 is arranged above the touch panel 4 to indicate whether the automatic certificate issuing machine 1 is in the usable state or the unusable state.

On the right side of the touch panel 4 on the front panel, a coin slot 5a for paying a commission.
And a bill insertion slot 6a are formed, which are in communication with the well-known coin mech 5 and bill bill 6, respectively. Below the coin insertion opening 5a and the bill insertion opening 6a, an ejection opening 8 for taking out change and receipts and an ejection opening 7 for ejecting a certificate such as a resident's card printed by a laser printer 11 described later are formed. Has been done.

Next, referring to the block diagram shown in FIG.
The electrical configuration of the automatic certificate issuing machine 1 of this embodiment will be described.

The automatic certificate issuing machine 1 of this embodiment operates according to a command from the CPU 13 connected to the host computer 30 via the modem 32 and the modem 43. This CPU
The card reader 2, the CRT 3, the touch panel 4, the coin mech 5, the bill burr 6, the laser printer 11, and the call button 22 described above are connected to the journal 13, and a journal for printing a receipt. A printer 12, a stapler 14 for binding the edges of the documents when the number of documents printed by the laser printer 11 is multiple, and a tally machine 15 for tallying those documents, and an operation method. A voice production device 16 for explaining by voice, and a hard disk drive (HDD) 1 for storing an operation program for controlling the CPU 13 and the like.
7 and 7 are connected. On the other hand, the host computer 30
Is a modem 3 for communicating with the automatic certificate issuing machine 1.
2 and a database 31, and the database 31 stores data for issuing a certificate such as an address and a personal identification number of the user to whom the magnetic card 40 is issued, and a guidance changing code described later.

Now, the process of issuing the magnetic card 40 for the automatic certificate issuing machine 1 of this embodiment will be described. First, the user goes to the window for issuing the magnetic card 40. At this time, if the user wants to change the guidance method of the automatic certificate issuing machine 1, he / she informs the person in charge at the window. In this case, the person in charge gives the user a guidance change application form consisting of eight questions shown in FIG. In this guidance change application, as a question about the change of voice guidance, in the first section, we ask about the necessity of voice guidance for people with hearing impairment, and in the second section, we are unfamiliar with the automatic certificate issuing machine 1. Ask if you want to give detailed explanations for those who are deaf, and in Section 3 if you want to increase the volume for those who are deaf,
In the 4th question, ask if the high-pitched part should be emphasized for elderly people who have difficulty in hearing high-pitched sounds, and in the 5th question, whether they want to slow down the explanation because of the elderly people. Ask. Regarding the change of the screen guidance method, whether or not you want the display of CRT3 to be brighter in Section 6 is recommended in Section 7 for people with weak eyesight, people with visual impairment, etc. Whether you want to emphasize the contrast,
In Section 8, ask whether you want to increase the character size on the CRT3.

The user checks the desired change item in this guidance change application form. Here, for example, regarding the voice guidance method, since my own hearing is weak and the normal voice guidance of the automatic certificate issuing machine 1 does not make me hear well, I would like you to explain it with a slightly louder voice, and the third item, and the explanation of Suppose that the fifth item is checked because the user wants the speed to be slowed down, and the sixth item is checked when the display on the CRT 3 is desired to be brighter regarding the screen guidance method. The person in charge of the window creates a guidance changing code to be recorded in the host computer 30 according to the contents of the guidance changing application. This guidance change code consists of 8 bits corresponding to each of the eight question items. When each question item does not need to be changed, "0" is placed, and when it needs to be changed, "1" is placed. There is. Therefore, from the content of the guidance change application form shown in FIG. 13, "00101100"
A guidance changing code is created. And
The person in charge is the database 31 of the host computer 30.
Then, the guidance changing code is recorded corresponding to the user ID identification code, and the magnetic card 40 recording the user ID identification code is issued to the user.

Next, the operation of the certificate automatic issuing machine 1 configured as described above will be described with reference to the flowcharts shown in FIGS. 11 and 12. The automatic certificate issuing machine 1
Normally, the CPU 13 displays the card insertion screen shown in FIG. 4 on the CRT 3. The user has a magnetic card 40
Is inserted into the card insertion slot 2a of the automatic certificate issuing machine 1 (step 1). The CPU 13 constantly monitors whether or not the magnetic card 40 is inserted by the card reader 2,
When the insertion of the magnetic card 40 is detected, the card reader 2 is instructed to read the data. The card reader 2 reads the data recorded on the magnetic card 40, and the CPU
Transfer the data to 13. CPU 13 is a magnetic card 40
It is confirmed whether or not the card identification code recorded in is a code for the automatic certificate issuing machine 1 (decision step 2).

If the card identification code is not correct (judgment step 2 is NO), the magnetic card 40 is not a card for the automatic certificate issuing machine 1, so it is ejected from the card insertion slot 2a and returned to the user ( Along with step 3), a message to that effect is displayed on the CRT 3 (step 4), and the process returns to step 1. On the other hand, when the card identification code is appropriate (determination step 2 is YES), the CPU 13 transmits the user ID identification code read by the card reader 2 to the host computer 30. The host computer 30 has the user ID transmitted from the CPU 13.
Based on the identification code, the database 31 is referred to search for the guidance change code of the user (step 6), and the retrieved guidance change code "001011" is searched.
00 "is transmitted to the CPU 13 of the automatic certificate issuing machine 1 (step 7).

The CPU 13 receives the guidance change code "00101100" of the search result, and determines the volume of the voice guidance for the voice guidance method based on the third bit "1" and the fifth bit "1". Regarding the method of screen guidance based on "1" of the 6th bit, CR
It is recognized that the display of T3 is made brighter than the standard (step 8). Next, the CPU 13 displays the personal identification number input screen shown in FIG. 5 on the CRT 3. In addition, a signal is also sent to the voicing device 16 to utter "Please enter your PIN" (step 9). At that time, the CPU 13 performs the voice guidance with a loud voice and at a slow speed according to the change of the voice guidance method and the screen guidance method, and displays the CRT 3 brighter than usual. Then, the user touches the touch panel 4 to input the personal identification number (step 10).

Then, the CPU 13 transmits the user ID identification code recorded on the magnetic card 40 and the input personal identification number to the host computer 30 (step 11). The host computer 30 collates the transmitted user ID identification code with the personal identification number (step 1
2), the result is transmitted to the CPU 13 (step 1)
3). If the personal identification number is not correct for the user ID identification code (decision step 14 is NO), the process returns to step 9 and the CPU 13 again CRs the personal identification number input screen.
The password is displayed on T3 (step 9) and the personal identification number is re-input (step 10). On the other hand, if the personal identification number is correct (determination step 14 is YES), the process of the CPU 13 proceeds to step 15.

Subsequently, the CPU 13 displays the certificate selection screen shown in FIG. 6 on the CRT 3 brighter than usual. In addition, a signal is also sent to the voicing device 16 to make a loud voice slowly say "Please select the required certificate" (step 15). In response to this, the user selects the desired certificate by touching the part of the touch panel 4 where the required certificate is displayed (YES at decision step 16).

Next, the CPU 13 advances the processing to step 17 shown in FIG. 12, and displays the copy number selection screen shown in FIG. 7 on the CRT.
3 is displayed brighter than usual. In addition, a signal is also sent to the voicing device 16 to make a loud voice slowly say "Please select the required number of copies" (step 17). In response, the user selects the desired number of certificates by touching the portion of the touch panel 4 where the required number is displayed (YES at decision step 18).

Then, the CPU 13 calculates the fee for the certificate selected by the user and displays the fee input screen shown in FIG.
Display on RT3 brighter than usual. Also the vocalization device 1
A signal is also sent to 6 and a loud voice slowly says, "The charge is 20
It is 0 yen. Please pay. "(Step 19). In response to this, the user puts the fee into the automatic certificate issuing machine 1 (YES in the judgment step 20). Coins are inserted from the coin insertion slot 5a and stored in the coin mech 5, and banknotes are inserted from the bill insertion slot 6a and stored in the bill burr 6. At this time, if necessary, the change is discharged from the outlet 8. Further, the receipt is printed by the journal printer 12 and ejected from the take-out port 8.

When the CPU 13 confirms that the fee has been collected, the CPU 13 displays the creation screen shown in FIG. 9 on the CRT 3 brighter than usual. In addition, a signal is sent to the voicing device 16 and a loud voice slowly says, "We are currently creating a certificate.
Please wait for a little while. "(Step 2
1). At the same time, the CPU 13 requests the host computer 30 for the data necessary for issuing the certificate (step 22). The host computer 30 searches the database 31 to create data for issuing a certificate (step 23), and then the CP of the automatic certificate issuing machine 1
It is transmitted to U13 (step 24). The CPU 13 drives the laser printer 11 based on the data transferred from the host computer 30 to create a certificate (step 25). The certificate printed by the laser printer 11 is discharged from the discharge port 7 and delivered to the user (step 26).

Then, the CPU 13 displays the end screen shown in FIG. 10 on the CRT 3 brighter than usual. Also, a signal is sent to the vocalization device 16 and a loud voice slowly says, "Certificate is complete. Please take care. Please be careful not to forget the receipt and card. Thank you." (Step 27) . And C
The PU 13 issues a command to the card reader 2 to eject the magnetic card 40 from the card insertion slot 2a and return it to the user. When it is detected that the magnetic card 40 has been removed, the card insertion screen shown in FIG. 4 is displayed again on the CRT 3 after a while, and the next user waits for use.

In the embodiment described above, the guidance changing code is held on the host computer 30 side,
Since the magnetic card 40 does not record the information regarding the change of the guidance, even if the user loses the magnetic card 40, there is no fear that the magnetic card 40 will let another person know that there is a handy cap.

In this embodiment, the voice guidance and the screen guidance are changed as the guidance change items, but the present invention is not limited to this. For example, a touch panel for a visually impaired person. It is also possible to change other items, such as changing the input method to 4. Further, although the automatic certificate issuing machine 1 has been described as an example of the online terminal device, it is needless to say that it can be applied to ATMs of banks.

[0024]

As is apparent from the above description,
According to the online terminal device of the present invention, the guidance is performed based on the guidance changing information held in the host computer, so that even a person with visual or hearing impairment can receive the guidance that is easy to understand. is there.

[Brief description of drawings]

FIG. 1 is an external view of a certificate automatic issuing machine that embodies an online terminal device of the present invention.

FIG. 2 is a block diagram showing a configuration of an automatic certificate issuing machine shown in FIG.

FIG. 3 is an external view of a magnetic card used in the automatic certificate issuing machine according to the present embodiment.

FIG. 4 is an explanatory diagram showing a card insertion screen displayed on the CRT of the automatic certificate issuing machine according to the present embodiment.

FIG. 5 is an explanatory diagram showing a personal identification number input screen displayed on the CRT of the automatic certificate issuing machine of the present embodiment.

FIG. 6 is an explanatory diagram showing a certificate selection screen displayed on the CRT of the certificate automatic issuing machine according to the present embodiment.

FIG. 7 is an explanatory diagram showing a copy number selection screen displayed on the CRT of the automatic certificate issuing machine according to the present embodiment.

FIG. 8 is an explanatory diagram showing a fee input screen displayed on the CRT of the automatic certificate issuing machine according to the present embodiment.

FIG. 9 is an explanatory diagram showing a certificate creation screen displayed on the CRT of the certificate automatic issuing machine according to the present embodiment.

FIG. 10 is an explanatory diagram showing an end screen displayed on the CRT of the automatic certificate issuing machine according to the present embodiment.

FIG. 11 is the first half of a flowchart showing the flow of the operation of the automatic certificate issuing machine according to the present embodiment.

FIG. 12 is the second half of the flowchart showing the flow of the operation of the automatic certificate issuing machine according to the present embodiment.

FIG. 13 is an explanatory diagram showing a guidance change application form of the present embodiment.

[Explanation of symbols]

 1 Automatic Certificate Issuing Machine 1a Housing 2 Card Reader 3 CRT 4 Touch Panel 11 Laser Printer 13 CPU 30 Host Computer 31 Database 32 Modem 40 Magnetic Card 43 Modem

Claims (1)

[Claims] 1. A card reader for reading personal information for identifying an individual stored in an ID card, and personal information read by the card reader is sent to a host computer to identify a guidance method desired by the individual. An online terminal device, comprising: communication control means for acquiring guidance information for use from the host computer; and guidance means for performing guidance according to the guidance information acquired by the communication control means.