JPH09265495A - Automatic document issuing machine - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an automatic certificate issuing machine to be easily operated even by an aged person or a handicapped person. SOLUTION: A CPU 13 reads out personal data from an ID card inserted into a card reader 2, and at the time of judging a visually handicapped person, starts a mode for displaying characters larger than normal size on a CRT display device 3. At the time of judging a hearing handicapped person, a mode for executing voice guidance louder than normal volume by a vocalizing device 16 is started.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic document issuing machine capable of automatically issuing various documents such as certificates such as resident's cards and seal certificates.

[0002]

2. Description of the Related Art Conventionally, for example, when obtaining certificates such as a resident's card or a seal stamp certificate through a counter, the applicant himself goes to the public office and first fills in the address, name, etc. on the application form without omission. Then submit it to the counter. Then, the person in charge of the office of the government office enters the necessary documents from the input section of the document creation system based on the application form and creates the corresponding documents, stamps the official seal, stops with the stapler, and exchanges the fee for the applicant. I had to go through the procedure of handing it over to me.

On the other hand, recently, an automatic certificate issuing machine for automatically issuing a resident's card etc. has been installed near the window of the office, and the office is closed when the window is crowded or on Sundays. In this case, the certificate can be automatically obtained without going through the office window. In such an automatic certificate issuing machine, for example, an individual identification card (ID card) is used to obtain the required documents, so that the applicant does not have to fill in the application form, and the person in charge of the window Compared with the case of processing documents, there is an advantage that documents can be obtained in a relatively short time and a certificate can be obtained even when the office is closed.

However, while such a document can be automatically obtained, for example, the volume of voice guidance, the size of characters displayed on the screen in the display guidance, etc. are the same as those of the automatic certificate issuing machine. It was the same for all users because it was running on.

[0005]

However, not all users of the automatic certificate issuing machine are of the same type. Some of the users were elderly and people with physical disabilities (for example, deaf and blind), and I could not say that they were kind to them.

In such a situation, for all residents,
It was not possible to provide administrative services fairly, which was insufficient from the perspective of improving administrative services.

The present invention has been made in order to solve the above-mentioned problems, and provides an automatic document issuing machine which can be easily operated by the elderly and people with physical disabilities. The purpose is.

[0008]

In order to achieve this object, an automatic document issuing machine according to claim 1 is a document automatic issuing machine which enables a user to deliver a desired grant, and at least an individual. It is characterized in that it has an identification means for identifying the identification data and a control means for controlling the operation method based on the identification by the identification means. Therefore, since the control means controls the operation method based on the identification of the personal data by the identification means, it is possible to adjust the volume of the voice guidance and the size of the characters on the display screen according to the individual circumstances of the user. . Therefore, any type of person can easily operate the automatic document issuing machine.

An automatic document issuing machine according to a second aspect is the automatic document issuing machine according to the first aspect, wherein the user is identified as a deaf person by the identifying means. In this case, the control means controls the voice guidance so as to be higher than the volume of the normal guidance. Therefore, when the user is identified as the deaf person as a result of the identification of the personal data by the identification means, the control means controls the voice guidance to be louder than the volume in the normal guidance. Even a handicapped person can hear the voice guidance and can easily operate it.

Further, the automatic document issuing machine according to claim 3 is the automatic document issuing machine according to claim 1 or 2, wherein the user is visually impaired by the identifying means. When it is identified, the control means controls the character displayed on the display screen to be larger than the normal display. Therefore, when the user is identified as a blind person as a result of the identification of the personal data by the identification means, the control means controls the characters displayed on the display screen to be larger than the normal display. Even a visually handicapped person can recognize the characters on the display screen and can easily operate them.

[0011]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the present invention will be described below with reference to the drawings. FIG. 1 is a schematic external view of a certificate automatic issuing machine that embodies the automatic issuing machine of the present invention.

As shown in FIG. 1, a card insertion slot 2a is provided on the front panel of the casing 1a of the automatic certificate issuing machine 1, which is used by a user as shown in FIG. 4 (a). This is for inserting an ID card 40 (see FIG. 6) having a magnetic stripe 41 in which various information such as a user ID identification code including each personal identification number is recorded. The card may be an ID card 60, which is an IC card incorporating an IC chip 61, as shown in FIG. And in the back of this card insertion slot 2a,
A card reader 2 is provided. The card slot 2
A CRT display device 3 as a display means for displaying an operation guide and the like is arranged above the a, and the user is directly placed on the CRT display device 3 by overlapping the CRT display device 3 and touching the displayed portion. A well-known touch panel 4 is provided as an input means for inputting desired information.

In the vicinity of the card insertion slot 2a, there is provided a call button 22 for calling an attendant in case of trouble, and below that, a person using a wheelchair proves this. An assist bar 42 is provided so that it can be easily operated when the automatic call issuing machine 1 is used.

Further, below the assist bar 42, a part of the casing 1a is such that the lower part of the knee of the person in the wheelchair can be accommodated so that the user of the wheelchair can easily use it. A digging portion 43 having a size is formed, and a shock absorbing sheet 44 for absorbing a shock when a part of a wheelchair collides is provided on an inner surface of the digging portion 43.

Further, the height and position of each operation portion of the certificate issuing machine 1 are laid out to be, for example, about 140 cm so that a wheelchair user can easily operate them.

On the right side of the touch panel 4 on the front panel, a coin insertion slot 5a for paying a commission.
And a bill insertion slot 6a are formed, which are in communication with a known coin sorting and collecting device (coin mech) 5 and bill collecting device (bilberry) 6, respectively. Below these coin insertion slot 5a and bill insertion slot 6a, an outlet 8 for taking out change and receipts, and a certificate as a grant such as a resident's card printed by a laser printer 11 as a delivery means described later. And a certificate discharge port 7 for discharging the.

Further, above the touch panel 4, there is provided an operation display device 10 for displaying whether the automatic certificate issuing machine 1 is in the usable state or the unusable state. Next, the electrical configuration of the certificate automatic issuing machine 1 will be described with reference to FIG.

The automatic certificate issuing machine 1 of this embodiment operates according to a command from the CPU 13 connected to the host computer 31, and the CPU 13 functions as a control means in the present invention.

The CPU 13 includes a card reader 2 as an identification means in the present invention, a CRT display device 3, and
Touch panel 4, coin mech 5, bill burr 6,
A laser printer 11, a call button 22, a journal printer 12 for printing receipts, a stapler 14 for binding the edges of the documents when the laser printer 11 has a plurality of documents, and the like. A stamping machine 15 for imprinting documents, a voicing device 16 for audibly explaining an operation method and the like based on voice data and volume data, and a memory for storing an operation program for controlling the CPU 13 A hard disk 17 as a means, a remote operation panel 33 for notifying a person in charge of the operating status of the automatic certificate issuing machine 1, the pressing of the call button 22, and the like, which should be referred to for determining the operation mode, A RAM 99 for storing personal data read by the card reader 2 is connected. The tally machine 15 is formed by stacking a plurality of sheets and punching small punch holes. These small punched holes as a whole show the identification number of the local government by numbers or symbols.

The host computer 31 is connected to a database 32 in which data such as family register and address of each inhabitant is stored.

The data stored in the hard disk 17 will be described with reference to FIG.

First, as shown in FIG. 3 (a), in the hard disk 17, an operation program 17a for a general person, which is started when a general person operates the automatic certificate issuing machine 1, and a person who is blind is certified. Operation program 17b for the visually impaired person who starts when operating the certificate issuing machine 1, for the deaf person who starts when the deaf person operates the certificate issuing machine 1 The operation program 17c is stored.

Further, as shown in FIG. 3B, in the hard disk 17, image data for normal mode, which is screen data to be displayed on the CRT display device 3 when an ordinary person operates the automatic certificate issuing machine 1. 17d, CRT display device 3 when a blind person operates the certificate issuing machine 1
The image data 17e for the visually impaired, which is the screen data to be displayed on, is stored.

Further, as shown in FIG. 3 (c), in the hard disk 17, voice guidance data 17f for normal mode for giving voice guidance when an ordinary person operates the certificate issuing machine 1, and ear information. The voice guidance data 17g for a deaf person for giving voice guidance when a person with a disability operates the automatic certificate issuing machine 1 is stored.

Next, the operation of the certificate automatic issuing machine 1 having the above configuration will be described with reference to the flow charts shown in FIGS.

The automatic certificate issuing machine 1 normally displays a display screen for prompting the user to touch the screen on the CRT display device 3 under the control of the CPU 13 (step 1. The step will be simply referred to as S below). Note). Then, when it is detected that the user touches the touch panel 4 on the display screen of the CRT display device 3 (S2: YES),
A card insertion screen prompting the user to insert a card is displayed on the CRT display device 3 (S3). Then, it is determined whether or not the user has inserted the ID card 40 into the card insertion slot 2a (S4). When the user uses the automatic certificate issuing machine 1, the user first inserts the ID card 40 into the card insertion slot 2a of the automatic certificate issuing machine 1, so the CPU 13
Whether or not the ID card 40 is inserted into the card insertion slot 2a is constantly monitored, and when the insertion of the ID card 40 is detected (S4: YES), the card reader 2 is instructed to read the data.

That is, the card reader 2 reads the personal data recorded on the magnetic tape 41 in the ID card 40 and transfers the data to the CPU 13.

The CPU 13 determines whether or not the transferred personal data is a general person (S6). As a result, if it is determined that the personal data is an ordinary person (S6: YE
S), the normal mode operation is started (S7).

On the other hand, if it is determined that the personal data is not a general person (S6: NO), it is determined whether the personal data is a visually impaired person (S8). As a result, if it is determined that the personal data is not a visually handicapped person (S8: N
O), the operation of the ear-holding mode is started (S11). on the other hand,
If it is determined that the personal data is visually impaired (S
8: YES), the fact that the eyes are visually impaired is stored in the RAM 99, and it is further determined whether or not the personal data is also a deaf person (S9). Then, if it is determined that the personal data is also for the deaf person (S9: YES), the fact that the deaf person is deaf is stored in the RAM 99, and the eye / ear effort mode operation is started (S10). On the other hand, when it is determined in S9 that the personal data is not a deaf person (S9: NO), the mode shifts to the eye stubborn mode (S1).
2).

Here, the normal mode in S7 and S1
The eye / ear effort mode at 0 will be described.

First, the operation of the automatic certificate issuing machine 1 in the normal mode will be described.

When it is determined that the personal data read from the card reader 2 is an ordinary person, the CPU 13 reads the operation program 17a for an ordinary person in the hard disk 17 (S50), and performs a secret code input guidance process (S).
51). This is to read the personal identification number input image data from the normal mode image data 17d in the hard disk 17 and display a screen display prompting the personal identification number input on the CRT display device 3 as shown in FIG. Normal mode voice guidance data 17f
The personal identification number input voice data and the volume data are read from the device, and a signal is sent to the voice generating device 16 to make the user input the personal identification number at a normal volume.

Then, it is judged whether or not the user has pressed the touch panel 4 to input the personal identification number (S5).
2) When the input is detected (S52: YES), the CPU1
3 transmits the user ID identification code of the user recorded on the magnetic tape 41 in the ID card 40 and the input personal identification number to the host computer 31. The host computer 31 has the user ID transmitted from the CPU 13.
The identification code and the personal identification number are collated (S53). Then, as a result, if the personal identification number is not correct with respect to the user ID identification code (S54: NO), the CPU notifies that fact.
13, the ID card 40 is ejected from the card insertion slot 2a (S69), and the start screen is displayed again (S69).
1).

On the other hand, if the input personal identification number is correct as a result of the collation (S54: YES), the CPU 13 executes the certificate selection guidance process (S55). This guidance process is performed by the hard disk 17 as shown in FIG.
Read the certificate selection image data from the normal mode image data 17d in the above and CR
The certificate selection voice data and the volume data displayed on the T display device 3 and read from the voice guidance data 17f for the normal mode in the hard disk 17 are sent to the voicing device 16 at the normal volume, for example. Say “Please select the required certificate”.

The user can select a required menu by touching a portion of the touch panel 4 where the desired menu is displayed. In the CPU 13,
It is determined whether or not the selection input of this menu is made (S
56).

When the selection input by the user is detected (S56: YES), the CPU 13 executes the copy number selection guidance process (S57). In the copy number selection guidance process, for example, as shown in FIG. 12, the copy number selection image data is read from the normal mode image data 17d in the hard disk 17, the screen display prompting the copy number selection is displayed on the CRT display device 3, and the hard disk is also displayed. The copy selection voice data and the volume data are read from the voice guidance data 17f for the normal mode in 17, and the data are sent to the voicing device 16 to be uttered at the normal volume, for example, "Please select the required number of copies." User touch panel 4
You can select the required number of copies by touching.

When it is detected that the number of copies has been input by the user (S58: YES), the CPU 13 calculates the fee for the certificate selected by the user, and, for example, as shown in FIG. The charge input image data is read from the normal mode image data 17d, and a screen display prompting the charge input is displayed on the CRT display device 3. In addition, the fee-charging voice data and the volume data are read from the voice guidance data 17f for the normal mode in the hard disk 17, and the data are sent to the voicing device 16, and at the normal volume, for example, "the fee is XX yen. Please say "(S59). The user inputs a fee according to this fee display. If the coin is a coin, the coin slot 5
It is thrown in from a and enters the coin sorting and collecting device 5. If it is a banknote, it is inserted from the banknote insertion slot 6a and enters the banknote collecting device 6. At this time, if necessary, the change is dispensed from the coin sorting and collecting device 5 and discharged from the outlet 8.

When the CPU 13 confirms the prescribed fee collection (S60: YES), it displays a screen on the CRT display device 3 notifying that the certificate is being created. Further, the voice data being created and the volume data are read out from the voice guidance data 17f for the normal mode in the hard disk 17, and the data are sent to the voicing device 16 so that the normal volume is obtained.
For example, the user is made to say "I am currently creating a certificate, please wait" (S61).

At the same time, the CPU 13 requests the host computer 31 for the data necessary for issuing the certificate. The host computer 31 is the database 3
2, the necessary information is extracted from the user ID identification code obtained from the ID card and the data such as the type of the document selected as described above, and the CPU 13 of the automatic certificate issuing machine 1
Send to

The CPU 13 sends the data transferred from the host computer 31 to the laser printer 11 for printing (S62), and the certificate printed by the laser printer 11 is conveyed and the end portion is bound by the stapler 14 and tally. A signature is attached by the machine 15 and discharged from the certificate discharge port 7 (S63). In addition, the end voice data and the volume data are read from the voice guidance data 17f for the normal mode in the hard disk 17, and the data are sent to the voicing device 16, and at the normal volume, for example, "Certificate was made. Please be careful not to forget the receipt and the card. "(S6
4).

Then, it is detected whether the certificate presented to the certificate outlet 7 is taken by the applicant (S6
5) If the certificate is taken (S65: YES),
Eject the ID card from the card insertion slot 2a (S7
0), the end screen is displayed (S67). After a while, the screen that prompts the same user as the above for touch input C
The image is displayed on the RT display device 3 and the above operation is repeated.

When it is detected that the certificate delivered to the certificate outlet 7 is not taken by the applicant even after a predetermined time has passed (S65: NO), the automatic certificate issuing machine 1 outputs the certificate. The certificate presented at the exit 7 is collected inside (S66).

Further, the remote operation panel 33 is provided in the hand of the person in charge, and the user can call the call button 22.
When is pressed, or when the automatic certificate issuing machine 1 runs out of printing paper, for example, the person in charge is notified by a lamp or a buzzer.

Next, the operation of the automatic certificate issuing machine 1 in the eye and ear hard mode will be described.

In S8 and S9, the personal data indicating that the person is a visually impaired person or a deaf person is read from the RAM 99 and read from the hard disk 17 based on the data. The program 17b for people with deafness is read (S21), and then the program 17c for people with deafness is read (S2).
2) The password input guidance is performed (S23). This is because the personal identification number input image data is read from the image data 17e for the visually impaired in the hard disk 17 and, for example, as shown in FIG. The personal identification number input voice data and volume data are read out from the voice guidance data 17g for the deaf person in the hard disk 17 and displayed on the CRT display device 3, and the data is output by the voice producing device 16
To send a signal to a louder volume than usual and say "Please enter your PIN".

Then, it is judged whether or not the user has pressed the touch panel 4 to input the personal identification number (S2).
4) When the input is detected (S24: YES), the CPU1
3 transmits the user ID identification code of the user recorded on the magnetic tape 41 in the ID card 40 and the input personal identification number to the host computer 31. The host computer 31 has the user ID transmitted from the CPU 13.
The identification code and the personal identification number are collated (S25). Then, as a result, if the personal identification number is not correct with respect to the user ID identification code (S26: NO), the CPU indicates that.
13, the ID card 40 is ejected from the card insertion slot 2a (S41), and the display returns to the start screen display (S41).
1).

On the other hand, as a result of the collation, if the input personal identification number is correct (S26: YES), the CPU 13 performs the certificate selection guidance process (S27). This guidance process is performed by the hard disk 17 as shown in FIG.
From inside, read the certificate selection image data from the visually impaired human image data 17e, which is designed to display larger characters than usual, and CR
The certificate selection voice data and volume data displayed on the T display device 3 are read from the voice guidance data 17g for the deaf person in the hard disk 17, and the data is sent to the voice production device 16 for normal operation. For example, say "Please select the required certificate" at a volume higher than the volume.

The user can select a necessary menu by touching a portion of the touch panel 4 where the desired menu is displayed. In the CPU 13,
It is determined whether or not the selection input of this menu is made (S
28).

When the selection input by the user is detected (S28: YES), the CPU 13 executes the copy number selection guidance process (S29). In the copy number selection guidance process, for example, as shown in FIG. 16, the copy number selection image data is read from the hard disk 17 from the visually impaired human image data 17e in which characters and the like are displayed larger than usual, A screen display prompting the user to select the number of copies is displayed on the CRT display device 3, the voice data for selecting the number of copies and the volume data are read from the voice guidance data 17g for the deaf person in the hard disk 17, and the data is sent to the voicing device 16. Then, say "Please select the required number of copies" at a volume higher than the normal volume. The user can select the required number of copies by touching the touch panel 4.

When it is detected that the number of copies has been input by the user (S30: YES), the CPU 13 calculates the fee for the certificate selected by the user and, for example, as shown in FIG. The charge image data is read from the visually impaired human image data 17e in which characters and the like are displayed in a larger size than usual, and the CRT display device 3 displays a screen display prompting the payment of the charge. Also,
The fee-charging voice data and the volume data are read out from the voice guidance data 17g for the deaf person in the hard disk 17, and the data is sent to the voicing device 16 and the volume is larger than the normal volume, for example, "the fee is XX. It is yen. Please pay "(S31). The user inputs a fee according to this fee display. If the charge is a coin, it is inserted from the coin insertion slot 5a and enters the coin sorting and collecting device 5. If it is a banknote, it is inserted from the banknote insertion slot 6a and enters the banknote collecting device 6. At this time, if necessary, the change is dispensed from the coin sorting / collecting device 5 and discharged from the outlet 8.

When the CPU 13 confirms the prescribed fee collection (S32: YES), it displays a screen on the CRT display device 3 notifying that the certificate is being created. In addition, the voice data and the volume data being created are read from the voice guidance data 17g for the deaf person in the hard disk 17, and the data is sent to the voicing device 16, and at a volume higher than the normal volume, for example, "just now. , I am creating a certificate, please wait "(S33).

At the same time, the CPU 13 requests the host computer 31 for data necessary for issuing a certificate. The host computer 31 is the database 3
2, the necessary information is extracted from the user ID identification code obtained from the ID card and the data such as the type of the document selected as described above, and the CPU 13 of the automatic certificate issuing machine 1
Send to

The CPU 13 sends the data transferred from the host computer 31 to the laser printer 11 for printing (S34), and the certificate printed by the laser printer 11 is conveyed and the end portion is stapled by the stapler 14 and tally. A signature is attached by the machine 15 and discharged from the certificate discharge port 7 (S35). Also, the end voice data and the volume data are read out from the voice guidance data 17g for the normal mode in the hard disk 17, and the data are sent to the voicing device 16, and at the normal volume, for example, "A certificate has been made. Please be careful not to forget the receipt and the card. "(S3
6). The subsequent operations are the same as the operations in S65 to S67 described above, and will be omitted.

In addition, the ear effort mode in S11 and S
The operation of the automatic certificate issuing machine 1 in the eye stubborn mode in 12 is included in a part of the operation in the eye and ear stubborn mode described above, and thus the description thereof will be omitted.

According to the certificate automatic issuing machine 1 described above, the card reader 2 reads the personal data stored in the magnetic tape 41 in the ID card 40 owned by each user, so that the general person CPU 13 determines whether the certificate issuance machine 1 is used, or whether it is used by a visually handicapped person or a hearing-impaired person, and depending on the physical condition of the user. Since the operation mode can be set, it becomes easy to use the certificate automatic issuing machine 1 which is easy for users to use.

In the above-described embodiment, the corresponding mode is set for a person with bad eyesight and a person with a hearing loss. However, the mode is not limited to that. For example, a simple mode may be prepared for a person who is used to the operation. Good.

In the above embodiment, an example in which the automatic certificate issuing machine is embodied is shown. However, without being limited to this, it can be applied to, for example, an automatic teller machine of a bank. .

[0058]

As is apparent from the above description, in the automatic certificate issuing machine according to the first aspect, the control means controls the operation method based on the identification of the personal data by the identification means. It is possible to operate according to individual circumstances. Therefore, anyone can easily operate the automatic document issuing machine.

Further, in the automatic document issuing machine according to the second aspect, since the control means controls the voice guidance to be higher than the volume of the normal guidance, even a deaf person can hear the voice guidance. It is possible and easy to operate.

Further, in the automatic document issuing machine according to the third aspect, the control means controls the characters displayed on the display screen to be larger than the normal display, so that even a visually handicapped person can display on the display screen. Characters can be recognized and can be easily operated.

[Brief description of drawings]

FIG. 1 is a schematic external view of an automatic certificate issuing machine according to this embodiment.

FIG. 2 is a block diagram showing an electrical configuration of an automatic certificate issuing machine according to the present embodiment.

FIG. 3 is a diagram showing the contents of the hard disk of the automatic certificate issuing machine in the present embodiment.

FIG. 4 is an external view of an ID card used in the automatic certificate issuing machine according to the present embodiment.

FIG. 5 is a flowchart showing the operation of the automatic certificate issuing machine of this embodiment.

FIG. 6 is a flowchart showing an operation of the certificate automatic issuing machine according to the present embodiment.

FIG. 7 is a flowchart showing the operation of the automatic certificate issuing machine of the present embodiment.

FIG. 8 is a flowchart showing the operation of the automatic certificate issuing machine of the present embodiment.

FIG. 9 is a flowchart showing the operation of the automatic certificate issuing machine of the present embodiment.

FIG. 10 is a diagram showing a screen prompting the user to input a personal identification number.

FIG. 11 is a diagram showing a screen prompting the user to select a certificate.

FIG. 12 is a diagram showing a screen prompting selection of the number of copies.

FIG. 13 is a diagram showing a screen for prompting to input a fee.

FIG. 14 is a diagram showing a screen prompting the user to input a personal identification number.

FIG. 15 is a diagram showing a screen prompting the user to select a certificate.

FIG. 16 is a diagram showing a screen prompting selection of the number of copies.

FIG. 17 is a diagram showing a screen for prompting to input a fee.

[Explanation of symbols]

 1 Certificate Automatic Issuing Machine 1a Case 2 Card Reader 3 CRT Display Device 4 Touch Panel 13 CPU 16 Speech Device 99 RAM

Claims (3)

[Claims] 1. An automatic document issuing machine in which a user can deliver a desired grant, an identification means for identifying at least personal identification data, and a control means for controlling an operation method based on the identification by the identification means. An automatic document issuing machine characterized by having. 2. The automatic document issuing machine according to claim 1, wherein when the user is identified as a deaf person by the identifying means, the control means changes the voice guidance from the volume in the normal guidance. An automatic document issuing machine characterized by being controlled to be large. 3. The automatic document issuing machine according to claim 1, wherein when the user is identified as a visually impaired person by the identification means, the control means displays on a display screen. An automatic document issuing machine characterized by controlling the characters to be displayed larger than the normal display.