JP3863212B2 - Terminal device - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to a terminal device that is installed in, for example, a street corner or a public place and can search and issue various information required by residents.
[0002]
[Prior art]
Conventionally, if you want to obtain certificates, such as a resident's card or a seal registration certificate, through the window, the applicant himself goes to the government office, and first fills in the address, name, etc. on the application form at the window. hand in. The person in charge at the government office fills in the necessary information from the input section of the document creation system based on the application, creates the appropriate document, seals it with a stamp, stops it with a stapler, etc., and then exchanges it for a fee. It was necessary to follow a procedure such as handing it to the applicant.
[0003]
On the other hand, recently, an automatic certificate issuing machine that automatically issues a resident's card, etc. is installed near the office window, and the office is closed when the window is crowded or when the office is closed on Sundays, etc. Certificates can be obtained automatically without going through any other window.
[0004]
With these automatic certificate issuing machines, the necessary documents are prepared on the spot, and the applicant obtains the necessary documents using his / her personal identification card (ID card), for example. There is an advantage that documents can be obtained in a relatively short period of time compared to processing by the person in charge of the window, and there is an advantage that necessary documents can be obtained even when the office is closed.
[0005]
[Problems to be solved by the invention]
However, such an automatic certificate issuing machine uses a touch panel on a CRT display device or a numeric keypad as input means for a user to select desired information. When the blind person operates the automatic certificate issuing machine, if it is a numeric keypad input format, it can be operated by providing braille on the numeric keypad. In this case, there is a problem that it is very difficult for a blind person to operate because the selection items displayed on the CRT are not visible.
[0006]
The present invention has been made to solve the above-described problems, and an object thereof is to provide a terminal device that can be operated even by a visually impaired person.
[0007]
[Means for Solving the Problems]
In order to achieve this object, a terminal device according to claim 1 is a terminal device having input means for inputting user-desired information and voice guidance means for providing voice guidance for operations performed by the input means. A first receiving unit that receives an input of a user-desired item from a plurality of items by the input unit; and after receiving by the first receiving unit, the user-desired item from the plurality of items again Second receiving means for receiving the input, and a control means for performing control capable of shifting to the next operation when the item received by the first receiving means and the item received by the second receiving means are the same, said voice guidance means after reception by the first reception means, and the second before accepting by receiving means, items which of the items received by said first receiving means And performing guidance to confirm or some users. Therefore, once the user inputs to the input means, the voice guidance means guides the input items by voice after acceptance by the first acceptance means and before acceptance by the second acceptance means. If the item is input again while confirming by listening to the message, it becomes possible to proceed to the next operation.
[0008]
The terminal device according to claim 2 is the terminal device according to claim 1, wherein the voice guidance unit, the second receiving unit, and the control unit function, and the first receiving unit. It is characterized by comprising mode switching means capable of switching to a normal mode that can be shifted to the next operation only by accepting by. Therefore, if an operation in the guidance mode is not required, the mode switching unit switches the terminal device to the normal mode.
[0009]
Furthermore, the terminal device according to claim 3 is the terminal device according to claim 1 or 2, wherein the item received by the first receiving means is a defective item when known to others. Comprises voice guidance control means for controlling the voice guidance means so as not to perform guidance for allowing the user to confirm which item is accepted by the first accepting means. Therefore, if the voice guidance control means is known to others, the guidance of troubled items is prevented, so that the guidance mode can be used for outputting information related to personal privacy.
[0010]
The terminal device according to claim 4 is the terminal device according to claim 3, wherein the input unit includes a first input unit and a second input unit, and the voice guidance control unit includes The output of the item input by the 2nd input part is prevented, It is characterized by the above-mentioned. Therefore, when the voice guidance control means prevents the voice guidance output, the input from the second input unit is made possible.
[0011]
DETAILED DESCRIPTION OF THE INVENTION
Hereinafter, an embodiment of the present invention will be described with reference to the drawings. FIG. 1 is an external view of an automatic certificate issuing machine embodying the present invention.
[0012]
On the front panel of the case 1a of the automatic certificate issuing machine 1, although not shown, a magnetic tape (a magnetic card card) on which various information such as a user ID identification code including a personal identification number of each user is recorded. Or a card reader 2 (see FIG. 2) is provided at the back of the card insertion slot 2a for inserting an ID card equipped with an IC chip (in the case of an IC card). It has been.
[0013]
On the side of the card insertion slot 2a, when a trouble occurs in the automatic certificate issuing machine 1 such as out of paper, a call button 22 is provided for calling a maintenance person to solve the trouble. ing. Above the call button 22, for example, a CRT display device 3 is provided as a display means for displaying operation methods, guidance, and the like. The upper surface of the CRT display device 3 is directly on the displayed portion. A touch panel 4 is provided as a first input unit through which a user can input desired information by touching.
[0014]
A numeric keypad 9 as a second input unit is formed immediately on the side of the touch panel 4, and a coin insertion slot 5a and a bill insertion slot 6a for paying a fee are further formed on the side. These communicate with the coin mech 5 and the bill burr 6, respectively (see FIG. 2). Below these coin insertion slot 5a and banknote insertion slot 6a, there is provided an outlet 8 for taking out change and receipt. Further, a certificate discharge port 7 for discharging a certificate such as a resident's card printed by a laser printer 11 (see FIG. 2), which will be described later, is formed on the side of the extraction port 8.
[0015]
An assist bar 42 is provided below the call button 22 described above so that a person using a wheelchair can easily operate the certificate automatic grant machine 1 when using it.
[0016]
Further, a part of the housing 1a below the assist bar 42 is dug in such a size that the lower part can be fitted from the knee of the person riding in the wheelchair so that the wheelchair user can easily use it. 43 is formed, and a shock absorbing sheet 44 for absorbing a shock when a part of the wheelchair collides is provided on the inner surface of the digging 43. The height of the automatic certificate issuing machine 1 is configured to be, for example, 130 cm so that a wheelchair user can use it easily.
[0017]
In addition, an operation indicator 10 is provided above the touch panel described above to display whether the automatic certificate issuing machine 1 is usable or unusable.
[0018]
Next, with reference to FIG. 2, the electrical configuration of the automatic certificate issuing system including the automatic certificate issuing machine 1 will be described.
[0019]
The automatic certificate issuing machine 1 according to the present embodiment operates according to a command from the CPU 13 connected to the host computer 60. The CPU13, the control means of the present invention, functions as a mode switching means and the voice guidance control unit, a card reader 2 described above, a CRT display unit 3, a touch panel 4, the coin sorting collecting device (coin mech) 5 A bill collection device (bill validator) 6, a call button 22, a journal printer 12 for printing a receipt, a speech device 16 for explaining operation methods and the like by voice, and a certificate by controlling the CPU 13. Operate the automatic issuing machine 1 according to a predetermined process, and maintain the hard disk 17 that stores an operation program for issuing a certificate, the operating status of the automatic certificate issuing machine 1, the pressing of the call button 22, etc. The remote operation panel 33 for notifying the person in charge, the laser printer 11, and a document printed by the laser printer 11 are duplicated. A stapler 14 for binding the ends of the documents when they are sheets, a marking machine 15 for attaching a tally to the documents, a paper transport unit 51 for transporting and aligning the documents, and a document from the paper transport unit 51 The RAM 19 is loaded with an operation program for operating the certificate automatic issuing machine 1 in accordance with a predetermined process, a paper discharge unit 52 for issuing the certificate to the applicant, and a solenoid 84 for switching the certificate path. Is connected. A program for operating the automatic certificate issuing machine 1 is transferred from the hard disk 17 to the RAM 19 and operates based on the program. The host computer 60 is connected to the database 70.
[0020]
Next, the program configuration stored in the hard disk 17 will be described with reference to FIG. The hard disk 17 is connected to the CPU 13, and data in the hard disk 17 is read in response to a command from the CPU 13, and the data is processed in the RAM 19. In the hard disk 17, the user inputs the touch panel 4 once, and after the voice guidance flows from the utterance device 16, the same item is input again by the touch panel 4 so that the operation can proceed to the next operation stage. Of the guidance mode program 17a, the normal mode program 17b for allowing the user to enter the touch panel 4 once, and the voice guidance from the uttering device 16 in the guidance mode. A voice guidance control program 17c for erasing the voice guidance when an item that is inconvenient when selected from outside is selected is stored.
[0021]
Here, the operation of the automatic certificate issuing machine 1 will be described with reference to the flowcharts of FIGS.
[0022]
The automatic certificate issuing machine 1 displays a screen “Please touch the screen” on the CRT display device 3 as shown in FIG. (S1). When the user touches the touch panel 4 (S2: YES), the CPU 13 sends a signal to the CRT display device 3 to display a screen for prompting the user to insert a card (not shown). A signal is sent to, for example, "Please insert a card into the slot at the bottom of the screen" (S3).
[0023]
When the user inserts a card into the card insertion slot 2a (S4: YES), the CPU 13 detects the insertion of the card and instructs the card reader 2 to read data. The card reader 2 reads the data and transfers the data to the CPU 13. The CPU 13 refers to the received data as data in the database 70 connected to the host computer 60 (S5). If this card is not a card for the automatic certificate issuing machine 1 (S5: NO), the card is ejected from the card insertion slot 2a (S11), and the screen returns to the start screen (S1).
[0024]
On the other hand, if this card is a card for the automatic certificate issuing machine 1 (S5: YES), the CPU 13 sends a signal to the CRT display device 3 to input the automatic certificate issuing machine 1 as shown in FIG. About the method A mode selection screen that prompts the user to select either the voice guidance mode or the normal mode is displayed (S6), and further from the voice device 16, for example, “Touch the right side of the screen to enter the voice guidance mode. Touch the left side to switch to the normal mode. The input selection guidance is uttered as follows (S7). Here, when the applicant touches the right side of the touch panel 4 (S8: YES), the automatic certificate issuing machine 1 enters a voice guidance mode to be described later (S9). On the other hand, when the left side of the touch panel 4 is touched (S8: NO), the automatic certificate issuing machine 1 enters a normal mode to be described later (S10).
[0025]
Here, the operation when the applicant touches the right side of the touch panel 4 (S8: YES) and the automatic certificate issuing machine 1 enters the voice guidance mode process will be described with reference to the flowcharts of FIGS.
[0026]
When the CPU 13 detects that the right side of the touch panel 4 has been touched by the user, the CPU 13 starts searching for the operation state of the numeric keypad 56 so that the user can input from the numeric keypad 56. Is displayed on the CRT display device 3 (S17). At the same time, a signal is sent to the utterance device 16 and utters, for example, “Please enter your password with the numeric keypad on the right side of the screen”. When it is detected that the user inputs a password (S18), the CPU 13 refers to the input number and the user ID identification code transmitted from the host computer 60. If the number matches the identification code (S19: YES), an input selection screen as shown in FIG. 11, for example, is displayed on the CRT display device 3 (S20).
[0027]
At this time, the CPU 13 sends a control signal to the utterance device to prevent the input password from being uttered by the utterance device 16, and for example, “Please select the desired document. It is a seal registration certificate and a tax certificate. ”(S21). On the other hand, if the entered number and the user ID identification code do not match, the card is ejected from the card insertion slot 2a (S11), and a signal is also sent to the utterance device 16, for example, "The password is incorrect. To return to the start screen display (S1).
[0028]
After the voice document selection guidance, for example, if the user wants to issue a resident's card and touches the top of the touch panel 4 (S22: YES), the CPU 13 sends a signal to the utterance device 16, for example, “resident card” "Please touch again if you want." (S23). Here, for example, if an item different from the previously selected resident's card is input by mistake (S24: NO), the CPU 13 sends a signal to the uttering device 16 to say that the input item has been selected (S23). ). On the other hand, if the same item as the item touched first is input (S24: YES), the selection of the resident's card that is the item is confirmed, and then the user is prompted to select the number of copies, for example, as shown in FIG. A screen is displayed (S25). At the same time, a signal is also sent to the utterance device 16 and, for example, “Please select the required number of copies. From the screen, it is 1 part, 2 parts, 3 parts, 4 parts, 5 parts.” (S26).
[0029]
Therefore, when the user desires, for example, one copy of a resident's card and touches the upper side of the touch panel 4 (S27: YES), the CPU 13 sends a signal to the utterance device 16, for example, “One copy has been selected. If so, please touch again "(S28). Here, if a different number of copies is input by mistake (S29: NO), it is made to say that the input number of copies has been selected (S28). On the other hand, when the same number of copies as the first touched number is input (S29: YES), one copy which is the input number is determined, and then the CPU 13 calculates the fee of the certificate selected by the user, A screen prompting the user to input a fee is not displayed on the CRT display device 3 (S30). At the same time, a signal is also sent to the utterance device 16 to utter, for example, “Price is 300 yen” (S31).
[0030]
When the user inputs a fee (S32: YES), the CPU 13 confirms that the fee has been collected, and displays a card ejection screen on the CRT display device 3 (not shown), but at the same time plays voice guidance to the user. To that effect, a command is transmitted to the card reader 2, and the card is ejected from the card insertion slot 2a (S33). When it is detected that the card has been taken out, a screen notifying that a certificate is being created is displayed on the CRT display device 3 but at the same time a signal is sent to the utterance device 16, for example, “Now, "Please wait for a while." (S34).
[0031]
Then, the CPU 13 sends data necessary for creating the certificate to the laser printer 11 for printing. At this time, if there are a plurality of certificates printed by the laser printer 11, the end portion is bound by the stapler 55 or a mark is given by the marking machine 54, and the certificate is discharged from the certificate discharge port 7. (S35). At this time, although not shown, a certificate issuance screen is displayed on the CRT display device 3, and at the same time, a signal is sent to the utterance device 16, and voice guidance is sent to the user (S36). When the CPU 13 detects that the certificate presented to the certificate discharge port 7 has been taken by the applicant (S37: YES), the CPU 13 sends a signal to the utterance device 16, and "Thank you." And utter the end guidance (S38). After a while, the same screen as “START”, “Please touch the screen” is displayed on the CRT display device 3 (S1), and the above operation is repeated.
[0032]
When it is detected that the certificate presented to the certificate discharge port 7 is not taken by the applicant after a predetermined time (S37: NO), the automatic certificate issuing machine 1 detects the certificate issuance port. 7 is collected inside (S39) and stored in the collection tray.
[0033]
According to the voice guidance mode described above, even a person who cannot see the display screen on the CRT display device 3 follows the voice guidance from the utterance device 16 and re-inputs even if the input on the touch panel 4 is wrong, The automatic certificate issuing machine 1 can be operated.
[0034]
Next, the operation when the applicant touches the left side of the touch panel 4 (S8: NO) and the automatic certificate issuing machine 1 enters the normal mode process will be described.
[0035]
When the CPU 13 detects that the right side of the touch panel 4 has been touched by the user, the CPU 13 displays a screen prompting the input of a personal identification number including a personal identification number input unit on the CRT display device 3 (S13). At the same time, a signal is sent to the utterance device 16 to utter, for example, “Please enter your password”. When it is detected that the user inputs the password (S14), the CPU 13 refers to the input number and the user ID identification code transmitted from the host computer 60. If the number and the identification code match (S15: YES), an input selection screen as shown in FIG. 13, for example, is displayed on the CRT display device 3 (S40). At the same time, a signal is also sent to the utterance device 16 to say, for example, “Please select the desired document”. When the user selects a desired document (S41: YES), the CPU 13 causes the CRT display device 3 to display a screen prompting the user to select the number of copies as shown in FIG. 14, for example (S42). At the same time, a signal is also sent to the utterance device 16 to utter, for example, “Please select the required number of copies”.
[0036]
Therefore, when the user selects a desired number of copies (S43: YES), the CPU 13 calculates the fee for the certificate selected by the user and displays a screen for prompting the user to input the fee, although not shown, in a CRT display. It is displayed on the device 3 (S44). At the same time, a signal is also sent to the utterance device 16 to utter, for example, "The charge is 300 yen" (S45).
[0037]
When the user enters a fee (S46: YES), the CPU 13 confirms that the fee has been collected, displays a card discharge screen on the CRT display device 3, and simultaneously plays a voice guidance to inform the user to that effect. Then, the command is transmitted to the card reader 2 and the card is ejected from the card insertion slot 2a (S47). When it is detected that the card has been taken out, a screen informing that the certificate is being created is displayed on the CRT display device 3 and at the same time a signal is sent to the utterance device 16, for example “Create a certificate now. "Please wait for a while."
[0038]
Then, the CPU 13 sends data necessary for creating the certificate to the laser printer 11 for printing. At this time, if there are a plurality of certificates printed by the laser printer 11, the ends are bound by the stapler 55, or a seal is given by the marking machine 71, and the certificate is discharged from the certificate discharge port 7. (S49). At this time, although not shown, a certificate issuance screen is displayed on the CRT display device 3 and at the same time, a signal is sent to the utterance device 16 and voice guidance is sent to the user (S50 in FIG. 8). Then, it is detected whether or not the certificate presented to the certificate outlet 7 has been taken by the applicant, and if it is detected that the certificate has been taken (S51: YES), the CPU 13 sends a signal to the utterance device 16. Send the message “Thank you very much” to the end guidance (S52). After a while, the same screen as “START”, “Please touch the screen” is displayed on the CRT display device 3 (S1), and the above operation is repeated.
[0039]
When it is detected that the certificate presented to the certificate discharge port 7 is not taken by the applicant after a predetermined time (S51: NO), the automatic certificate issuing machine 1 detects the certificate issuance port. The certificate that is presented to 7 is collected inside (S53) and stored in the collection tray.
[0040]
According to the automatic certificate issuing machine 1 in the present embodiment described above, even a visually handicapped person can operate with an input method for a touch panel according to voice guidance.
[0041]
In the present embodiment, the content of the screen in the guidance mode is different from the content of the screen in the normal mode, but the screens in both modes may be unified to the screen for guidance mode.
Note that the touch panel 4 or numeric keypad 9 in this embodiment and the CPU 13 cooperate to function as input means of the present invention. Further, the generator 16 and the CPU 13 in this embodiment function in cooperation with each other as voice guidance means of the present invention. Further, the CPU 13 in this embodiment functions as a first receiving unit and a second receiving unit of the present invention.
[0042]
【The invention's effect】
As is apparent from the above description, in the terminal device according to claim 1, the voice guidance means receives the input item contents of the user after acceptance by the first acceptance means and before acceptance by the second acceptance means. Since guidance is provided by voice, even a person who cannot see the CRT display screen can operate the terminal device.
Further, in the terminal device according to claim 2, since the mode switching means enables switching between the guidance mode and the normal mode, both the general person and the blind person use the information terminal apparatus. Can do.
Furthermore, since the terminal device according to claim 3 prevents the voice guidance of the troubled item when the voice guidance control means is known to another person, the visually impaired person can operate the terminal device with peace of mind. .
Moreover, since the terminal device of Claim 4 enables the input from a 2nd input part, the user can continue operation of this terminal device, even when voice guidance does not function.
[Brief description of the drawings]
FIG. 1 is a schematic diagram showing an external appearance of an automatic certificate issuing machine according to the present embodiment.
FIG. 2 is a block diagram showing an electrical configuration of an automatic certificate issuing system.
FIG. 3 is a diagram showing a configuration of a hard disk of an automatic certificate issuing machine.
FIG. 4 is a flowchart showing the first half of the operation of the automatic certificate issuing machine in the embodiment.
FIG. 5 is a flowchart showing the operation in the guidance mode of the automatic certificate issuing machine in the embodiment.
FIG. 6 is a flowchart showing the operation in the guidance mode of the automatic certificate issuing machine in the embodiment.
FIG. 7 is a flowchart showing the operation in the normal mode of the automatic certificate issuing machine in the embodiment.
FIG. 8 is a flowchart showing the operation in the normal mode of the automatic certificate issuing machine in the embodiment.
FIG. 9 is a diagram illustrating a screen for prompting touch input in the automatic certificate issuing machine according to the embodiment.
FIG. 10 is a diagram showing a screen for prompting mode selection in the automatic certificate issuing machine according to the embodiment.
FIG. 11 is a diagram illustrating a screen for prompting document selection in the guidance mode in the automatic certificate issuing machine according to the embodiment.
FIG. 12 is a diagram showing a screen for prompting selection of the number of copies in the guidance mode in the automatic certificate issuing machine according to the embodiment.
FIG. 13 is a diagram showing a screen for prompting document selection in the normal mode in the automatic certificate issuing machine according to the embodiment.
FIG. 14 is a diagram showing a screen prompting selection of the number of copies in the normal mode in the automatic certificate issuing machine according to the embodiment.
[Explanation of symbols]
3 CRT display device 4 Touch panel 13 CPU
16 Voice generator 56 Numeric keypad

Claims (4)

In a terminal device having input means for inputting user-desired information and voice guidance means for providing voice guidance of operations performed by the input means,
First accepting means for accepting an input of a user desired item from a plurality of items by the input means;
After receiving by the first receiving means, second receiving means for receiving input of the user-desired item again from the plurality of items;
A control means for performing control that can shift to the next operation when the item received by the first receiving means and the item received by the second receiving means are the same;
The voice guidance means performs guidance for allowing the user to confirm which item is received by the first receiving means after receiving by the first receiving means and before receiving by the second receiving means. Characteristic terminal device. The terminal device according to claim 1,
A mode switching unit capable of switching between a guidance mode in which the voice guidance unit, the second reception unit, and the control unit function; and a normal mode that can be shifted to the next operation only by reception by the first reception unit. A terminal device characterized by that. In the terminal device according to claim 1 or 2,
If the item received by the first receiving means is an item that is inconvenient when known to others, do not give guidance to the user to confirm which item the item received by the first receiving means is A terminal apparatus comprising voice guidance control means for controlling the voice guidance means. The terminal device according to claim 3,
The input means includes a first input unit and a second input unit,
The terminal device characterized in that the voice guidance control means prevents output of items input by the second input unit.

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