JP6246029B2 - Automatic transaction apparatus and automatic transaction system - Google Patents

Description

  The present invention relates to an automatic transaction apparatus operated by a customer.

  Conventionally, an automatic transaction apparatus is operated by a customer according to an instruction on a screen. The automatic transaction apparatus has an operation display unit that displays instructions for customers, and facilitates customer operations by sequentially displaying a series of screens. And the automatic transaction apparatus attracts a customer's attention by sounding a screen switching sound at the time of a screen transition, thereby further facilitating the customer operation.

  Japanese Unexamined Patent Application Publication No. 2012-238321 (Patent Document 1) discloses a technique for shortening the processing time even in a transaction operation by an elderly person. According to Patent Document 1, an elderly person mode recognition means for recognizing that a transaction is an elderly person mode transaction is provided. When the transaction is an elderly person transaction, the guidance is displayed immediately after the transaction screen is displayed on the display means. The sentence is transmitted to the customer by voice.

JP 2012-238321 A

  However, according to the conventional technique, the screen transition sound (screen switching sound) of the automatic transaction apparatus is always sounded every time the screen transitions. Therefore, when another customer is around the automatic transaction apparatus, the other customer will hear the screen transition sound. As a result, “It is ringing many times, that person is making a transfer transaction”, “It is ringing X times and the transaction is probably done,” he said. There was a risk of being snatched or noticed by a person. There is a problem that this is not desirable from the viewpoint of security.

  The problem to be solved by the present invention is to obtain an automatic transaction apparatus that eliminates the fixed screen for the sound of screen transition of the automatic transaction apparatus.

  In order to solve the above-mentioned problems, the automatic transaction apparatus according to the present invention is an automatic transaction apparatus in which a customer operates according to an instruction on a screen. A transition sound sound storage means for storing a sound pattern indicating whether the transition sound is sounded when the screen is displayed, and a sound of the transition sound to the sound means according to the sound pattern stored in the transition sound sound storage means And a control means for making the screen on which the transition sound sounds variable.

  According to the present invention having the above-described configuration, a transition sound sound storage unit that stores a sound pattern indicating which transition sound is to be generated when a screen is displayed for a series of screens, and stored in the transition sound sound storage unit According to the ringing pattern to be performed, the ringing unit is provided with a control unit for ringing the transition sound. Therefore, the ringing pattern stored in the transition sound ringing storage unit is rewritten by a customer operation or rewritten by a host computer instruction. For example, it is possible to provide an automatic transaction apparatus that eliminates the fixed screen for the screen transition sound of the automatic transaction apparatus.

It is a functional block diagram of the apparatus control part of the automatic transaction apparatus regarding 1st Embodiment. It is a block diagram which shows the structure of the automatic transaction apparatus regarding 1st Embodiment. It is explanatory drawing which shows the memory content of the apparatus memory | storage part regarding 1st Embodiment. It is explanatory drawing which shows the memory content of the operation screen memory | storage part regarding 1st Embodiment. It is explanatory drawing which shows the transaction selection screen regarding 1st Embodiment. It is explanatory drawing of the screen transition sound ringing pattern selection screen regarding 1st Embodiment. It is explanatory drawing of the screen selection screen of the custom pattern regarding 1st Embodiment. It is explanatory drawing which shows the memory content of the screen transition sound ringing pattern memory | storage part regarding 1st Embodiment. It is a flowchart which shows the operation | movement at the time of the screen transition sound selection regarding 1st Embodiment. It is a flowchart which shows operation | movement of the screen transition sound ringing process regarding 1st Embodiment. It is explanatory drawing of the ringing pattern of the screen transition sound regarding 1st Embodiment. It is a functional block diagram of the host computer regarding 2nd Embodiment. It is explanatory drawing which shows the message | telegram from the host computer of the automatic transaction system regarding 2nd Embodiment. It is explanatory drawing which shows the memory content of the screen transition sound ringing pattern memory | storage part of the automatic transaction apparatus regarding 2nd Embodiment. It is a flowchart which shows the operation | movement at the time of the screen transition sound determination regarding 2nd Embodiment.

(First embodiment)
Hereinafter, a first embodiment of the present invention will be described. FIG. 2 is a block diagram showing the configuration of the automatic transaction apparatus according to the first embodiment. The automatic transaction apparatus 1 is installed in a financial institution such as a bank, a convenience store, or the like, and a customer can operate according to instructions on the screen to perform a deposit / withdrawal transaction or a transfer transaction. The device control unit 10 is connected to each unit of the automatic transaction apparatus 1 and controls each unit. The device control unit 10 is connected to the device storage unit 11 and operates according to a control program stored in the device storage unit 11. The device control unit 10 can write various data into the device storage unit 11 and can read out from the device storage unit 11 as necessary. The device control unit 10 is connected to the host computer 100 via the communication unit 9 and exchanges information related to deposit / withdrawal transactions and the like stored in the database 101.

  The device storage unit 11 includes a RAM, a ROM, a hard disk, or the like. Regarding the present embodiment, the device storage unit 11 stores a screen transition sound ringing pattern storage unit 17- that stores a ringing pattern indicating which screen transition sound is to be generated when a screen is displayed on a series of screens as will be described later. 1 Furthermore, as will be described later, the device storage unit 11 includes an operation screen storage unit 14-1 that stores a screen and a sound source storage unit 16-1 that stores a sound source of a screen transition sound as a transition sound.

  The operation display unit 2 includes an operation display screen. The operation display unit 2 has an input function for a customer to perform an operation according to an instruction on the screen and a display function for guiding the customer's operation. The operation display unit 2 is a touch panel type, and accepts a transaction selected by a customer on a transaction selection screen # 1 described later, for example. In addition, the screen transition sound ring pattern selected by the customer is received on the screen transition sound ring pattern selection screen # 26 described later.

The banknote processing unit 3 authenticates, counts, conveys, and conveys and stores the deposited banknotes inserted from a customer service port (not shown) by a customer in a denomination storage cassette (not shown). Further, the withdrawal banknotes paid to the customer are fed out from a predetermined denomination storage cassette and accumulated at the customer service port.
The coin processing unit 4 authenticates and counts coins inserted from a coin insertion / return port (not shown) by the customer, counts, conveys and stores the coins in a coin storage unit (not shown), or stores coins paid to the customer to the coin storage unit. It accumulates in the payout coin insertion / return slot.

  The card processing unit 5 reads information on a cash card inserted by a customer through a card insertion slot (not shown). The passbook entry unit 6 prints transaction records on a passbook inserted by a customer through a passbook insertion slot (not shown). The receipt processing unit 7 performs a receipt printing process (not shown) and discharges the receipt from the card insertion slot when the transaction ends. The speaker 8 as a sounding means sounds a screen transition sound to attract the customer's attention when the screen changes.

  FIG. 1 is a functional block diagram of an apparatus control unit of an automatic transaction apparatus according to the first embodiment. The main control unit 12 of the apparatus control unit 10 controls the following units. The operation display control unit 13 controls to display various transaction screens displayed on the operation display unit 2 according to instructions from the main control unit 12 and notifies the main control unit 12 of key information input to the operation display unit 2 by the customer. . The operation screen storage control unit 14 controls to read out the screen stored in the operation screen storage unit 14-1 of the device storage unit 11 according to an instruction from the main control unit 12.

The speaker control unit 15 is controlled to sound the screen transition sound at the timing stored in the screen transition sound ringing pattern storage unit 17-1 when the screen transitions to the speaker 8 serving as the ringing unit according to an instruction from the main control unit 12. To do. The sound source storage control unit 16 reads the sound source of the screen transition sound stored in the sound source storage unit 16-1 of the device storage unit 11 in accordance with an instruction from the main control unit 12.
Further, the screen transition sound ring pattern storage control unit 17 instructs the screen transition sound ring pattern storage unit 17-1 of the device storage unit 11 on the “custom” pattern (described later) selected by the customer according to an instruction from the main control unit 12. Control to store the screen transition sound ringing pattern. Furthermore, the screen transition sound ringing pattern storage control unit 17 reads whether or not ringing is possible in order to make the speaker ring the screen transition sound according to the ringing pattern stored in the screen transition sound ringing pattern storage unit 17-1.

  FIG. 3 is an explanatory diagram illustrating the storage contents of the device storage unit according to the first embodiment. The device storage unit 11 includes an operation screen storage unit 14-1, a sound source storage unit 16-1, and a screen transition sound pattern storage unit 17-1 described later. The operation screen storage unit 14-1 is an image memory that stores images. The sound source storage unit 16-1 stores the sound source of the screen transition sound. The screen transition sound is a sound for alerting the customer, but it is not a warning sound, so a quiet sound is good. The screen transition sound ringing pattern storage unit 17-1 as the transition sound ringing storage means indicates a screen transition sound ringing pattern for a series of screens, that is, on which screen the ringing of the screen transition sound is “permitted”. Remember.

  FIG. 4 is an explanatory diagram illustrating the contents stored in the operation screen storage unit according to the first embodiment. The operation screen storage unit 14-1 shown in FIG. 4 shows a screen used in the case of a withdrawal transaction. A screen number is assigned to each screen. Screen number # 1 is a transaction selection screen, screen number # 2 is a card insertion guidance screen, screen number # 3 is a password entry guidance screen, screen number # 4 is an amount entry guidance screen, and screen number # 5 is for communication A standby guidance screen, screen number # 6 is a statement necessity inquiry screen for inquiring whether a statement is desired, screen number # 7 is a guidance screen for discharging cash cards and banknotes, and screen number # 8 is a final screen. Other transactions are also stored in the operation screen storage unit 14-1, and screen numbers different from the withdrawal transaction screens are given, but description thereof is omitted.

  As for the screen stored in the operation screen storage unit 14-1, the image of the corresponding screen number is read according to the designation of the screen number from the operation screen storage control unit 14. The read image is displayed on the operation display unit 2 under the control of the operation display control unit 13.

  FIG. 5 is an explanatory diagram showing a transaction selection screen according to the first embodiment. Transaction selection screen # 1 is a screen for first guiding the customer. On the screen, a deposit button 21, a withdrawal button 22, a transfer button 23 and a passbook entry button 24 are displayed as transaction selection buttons for the customer to select a transaction. The customer presses the desired transaction selection button. The transaction selection screen # 1 further includes a screen transition sound selection button 25 for selecting how the screen transition sound is to be generated according to the customer's request. When the screen transition sound selection button 25 is pressed, a screen transition sound ringing pattern selection screen # 26 described below is displayed on the operation display unit 2.

  After the withdrawal button is pressed among the transaction selection buttons, the next button 25-1 is pressed when the customer desires the sound of the screen transition sound for the entire screen as in the conventional case. Then, the card insertion guidance screen # 2 is displayed next.

  FIG. 6 is an explanatory diagram of a screen transition sound pattern selection screen according to the first embodiment. The screen transition sound ring pattern selection screen # 26 is stored in the operation screen storage unit 14-1. The screen transition sound ringing pattern selection screen # 26 is a screen for the customer to select one from the ringing patterns having a plurality of screen transition sounds. As shown in the explanation column 35, the “no sound” button 31 does not sound a screen transition sound when all screens are switched (this case is referred to as “no sound” pattern). The “only important screen” button 32 sounds a screen transition sound only for a part of the screens, that is, only for the password input guide screen # 3 and the money input guide screen # 4 as shown in the explanation column 36 (this Case is an “important screen only” pattern). Here, “important” means “important for the withdrawal transaction”.

  As shown in the explanation column 37, the “random” button 33 can change the screen for sounding the screen transition sound randomly every time a transaction is made, and can be made not constant (this case is referred to as a “random” pattern). The “custom” button 34 allows the customer to arbitrarily select a screen on which a screen transition sound is generated, as in the description column 38 (this case is referred to as a “custom” pattern). Details of the “custom” pattern will be described below. The customer presses any one of the selection buttons 31 to 34. To cancel, the return button 39 is pressed.

  FIG. 7 is an explanatory diagram of a screen selection screen for custom patterns according to the first embodiment. The custom pattern screen selection screen # 27 is stored in the operation screen storage unit 14-1. The custom pattern screen selection screen # 27 is displayed by pressing the “custom” button 34 on the screen transition sound ringing pattern selection screen # 26 as described above. FIG. 7 shows a screen in the case of a withdrawal transaction together with a screen number. The customer can select by touching a picture (# 2 to # 8) on the screen that causes the screen transition sound to sound.

  FIG. 7 shows that the video of the guidance screen # 7 is reversed because the customer wishes to make a screen transition sound for the guidance screen # 7 for discharging cash card and banknote, for example, and touches the guidance screen # 7. . Thereby, selection of the ring pattern of the screen transition sound by the customer is completed. The ringing pattern selected by the customer is stored in the screen transition sound ringing pattern storage unit 17-1 described below. The customer presses the next button 48. When returning, the return button 49 is pressed.

  FIG. 8 is an explanatory diagram showing the storage contents of the screen transition sound pattern storage unit relating to the first embodiment. The screen transition sound ringing pattern storage unit 17-1 stores in advance the ring transition sound ringing pattern selected by the customer on the screen transition sound ringing pattern selection screen # 26 shown in FIG. In other words, the ringing pattern describes the timing for ringing the screen transition sound. That is, since the screen transitions in the order of the screen number of the ringing pattern on the operation display unit 2, the screen transition sound is ringed when “◯” stored in the screen transition sound ringing pattern storage unit 17-1. .

  FIG. 8 shows the case of a withdrawal transaction. The screen transition sound ringing pattern storage unit 17-1 corresponds to the screen numbers # 2 to # 8 as the screen to be ringed, whether or not the screen transition sound can be ringed, that is, “○” when ringing, “×” when not ringing. Is stored. FIG. 8A shows that the stored contents of the “no sound” pattern 41 are stored in advance. This indicates that all screen transition sounds of screen numbers # 2 to # 8 are not sounded. Thereby, the screen transition sound is sounded for all the screens in the past, that is, while the sounding screen is fixed, it can be changed.

  FIG. 8B shows that the stored contents of the “important screen only” pattern 42 are stored in advance. Only the screen number # 3 and the screen number # 4 as important screens indicate that the screen transition sound is sounded. Thereby, the screen transition sound is sounded for all the screens conventionally, that is, the sounding screen is fixed, whereas the sounding screen can be made variable.

  FIG. 8C shows a random pattern 43. Among the screen numbers # 2 to # 8, the screen transition sound is the screen transition sound 1 column 43-1 having screen numbers # 4 and # 6 and the screen transitions having screen numbers # 3, # 4 and # 8. It is a sound 2 column 43-2. A plurality of patterns are stored in advance, and the screen transition sound ringing pattern storage control unit 17 designates at random from the screen transition sounds 1 to n of the random pattern 43. In this way, the screen numbers 2 to 8 on which the screen transition sound sounds are random. Thereby, the screen transition sound is sounded for all the screens conventionally, that is, the sounding screen is fixed, whereas the sounding screen can be made variable. The random pattern 43 is not limited to the example shown in FIG. 8C as long as “O” and “X” of the screen transition sounds of the screen numbers 2 to 8 are rewritten at random each time.

  Further, the “custom” pattern is selected by the customer corresponding to the screen numbers 2 to 8 as shown in FIG. The stored contents of the “custom” pattern store “◯” and “×” of the screen transition sound corresponding to the screen numbers 2 to 8. Therefore, there is a case similar to the stored contents shown in FIG. Thereby, the screen transition sound is sounded for all the screens conventionally, that is, the sounding screen is fixed, whereas the sounding screen can be made variable.

FIG. 9 is a flowchart showing an operation when a screen transition sound is selected according to the first embodiment.
S101: The main control unit 12 instructs the operation screen storage control unit 14 to read the image of the transaction selection screen # 1 from the operation screen storage unit 14-1. Then, the operation display control unit 13 is instructed to display the transaction selection screen # 1 on the operation display unit 2.
S102: The main control unit 12 instructs the operation display control unit 13 to detect whether or not the screen transition sound selection button 25 of the transaction selection screen # 1 is pressed. If the screen transition sound selection button 25 is pressed, the process proceeds to step 103. If not, the process proceeds to step 109. In this case, in the transaction process in step 109, a screen transition sound sounds for all screens.

S103: The main control unit 12 instructs the operation screen storage control unit 14 to read the screen transition sound ringing pattern selection screen # 26 from the operation screen storage unit 14-1. Then, the operation display control unit 13 is instructed to display the screen transition sound ringing pattern selection screen # 26 on the operation display unit 2. Further, the main control unit 12 instructs the operation display control unit 13 to detect whether or not the “no sound” button 31 is pressed. If the “no sound” button 31 is pressed, the routine proceeds to step 109. The storage pattern of the screen transition sound ringing pattern storage unit 17-1 in this case is as shown in FIG. In the transaction process in step 109, the screen transition sound does not sound for all screens. If the “no sound” button 31 is not pressed, the routine proceeds to step 104.

S104: The main control unit 12 instructs the operation display control unit 13 to detect whether or not the “only important screen” button 32 is pressed. When the “important screen only” button 32 is pressed, the routine proceeds to step 109. The storage pattern of the screen transition sound ringing pattern storage unit 17-1 in this case is as shown in FIG. In the transaction process in step 109, screen transition sounds are generated for screen numbers # 3 and # 4. If not pressed, the routine proceeds to step 105.

S105: The main control unit 12 instructs the operation display control unit 13 to detect whether or not the “random” button 33 has been pressed. If the “random” button 33 is pressed, the process proceeds to step 109. The storage pattern of the screen transition sound ringing pattern storage unit 17-1 in this case is as shown in FIG. In the transaction process at step 109, the screen transition sounds of screen numbers # 2 to # 8 are randomly generated. If not pressed, the routine proceeds to step 106.

S106: The main control unit 12 instructs the operation display control unit 13 to detect whether or not the “custom” button 34 has been pressed. When the “custom” button 34 is pressed, the routine proceeds to step 107. If not, the process returns to step 101.
S107: The main control unit 12 instructs the operation screen storage control unit 14 to read the image of the custom pattern screen selection screen # 27 from the operation screen storage unit 14-1. Then, the operation display control unit 13 is instructed to display the custom pattern screen selection screen # 27 on the operation display unit 2.

S108: The main control unit 12 causes the operation display control unit 13 to generate a screen number that causes the screen transition sound selected by the customer from the screen selection screen # 27 of the custom pattern (from # 2 to # 8 in the case of a withdrawal transaction). (Or multiple) is detected. The main control unit 12 instructs the operation screen storage control unit 14 to store the screen transition sound ringing pattern storage unit 17-1 as a custom pattern. In the transaction process in step 109, the screen transition sound of the screen number selected by the customer among the screen numbers # 2 to # 8, for example, the screen number # 7, will sound.
S109: The apparatus control unit 10 performs a transaction process selected by the customer.

  FIG. 10 is a flowchart showing the operation of the screen transition sound ringing process related to the first embodiment. Here, it is assumed that the customer has pressed the “only important screen” button 32 on the screen transition sound ringing pattern selection screen # 26. Therefore, the pattern 42 is used only for the important screen of the screen transition sound ringing pattern storage unit 17-1.

S201: The main control unit 12 instructs the operation screen storage control unit 14 to read from the operation screen storage unit 14-1 the screen number of the next screen to be displayed, for example, the image of the screen number # 2 on the card insertion guide screen. .
S202: The main control unit 12 determines whether or not the screen transition sound of the screen number # 2 read out from the pattern 42 only for the important screen of the screen transition sound ring pattern storage unit 17-1 is sent to the screen transition sound ring pattern storage control unit 17. Is to be read.
S203: The main control unit 12 determines whether the screen transition sound of the read screen number # 2 is “permitted”. Since screen number # 2 is “No” from FIG. 8B, the process proceeds to step 204.

S204: The main control unit 12 instructs the operation screen storage control unit 14 to read an image of the card insertion guide screen with screen number # 2 from the operation screen storage unit 14-1. Then, the main control unit 12 instructs the operation display control unit 13 to display the card insertion guide screen # 2.
S206: The main control unit 12 determines whether or not to display the next screen # 3. In this case, since the next screen # 3 is displayed, the process proceeds to step 201.

S201: Similarly, the main control unit 12 instructs the operation screen storage control 14 to read the image of the screen number # 3 of the screen to be displayed next from the operation screen storage unit 14-1.
S202: The main control unit 12 determines whether or not the screen transition sound of the screen number # 3 read out from the pattern 42 only for the important screen of the screen transition sound ring pattern storage unit 17-1 is sent to the screen transition sound ring pattern storage control unit 17. Is to be read.

S203: The main control unit 12 determines whether the screen transition sound of the read screen number # 3 is “OK”. Since screen number # 3 is “possible” from FIG. 8B, the process proceeds to step 205.
S205: The main control unit 12 instructs the operation screen storage control unit 14 to read the image of the personal identification number input screen of screen number # 3 from the operation screen storage unit 14-1. At the same time, the main control unit 12 instructs the sound source storage control unit 16 to read the sound source of the screen transition sound from the sound source storage unit 16-1.

Then, the main control unit 12 instructs the operation display control unit 13 to display the personal identification number input screen # 3 on the operation display unit 2. At the same time, it instructs the speaker control unit 15 to sound the screen transition sound to the speaker 8.
S206: In the same manner, the screen is displayed up to the final screen.

  FIG. 11 is an explanatory diagram of a ringing pattern of screen transition sounds according to the first embodiment. FIG. 11 shows a pattern 42 only for an important screen in a withdrawal transaction. There is no screen transition sound on the card insertion guide screen 52 of screen number # 2. The screen number # 3 PIN number input guidance screen 53 and the screen number # 4 amount input guidance screen 54 indicate that a screen transition sound sounds. The standby guidance screen 55 with screen number # 5, the detailed inquiry screen 56 with screen number # 6, the cash card and banknote guidance screen 57 with screen number # 7, and the final screen 58 with screen number # 8 are screens. Indicates that there is no transition sound.

  In the description of the first embodiment, the screen transition sound ring pattern selected by the customer on the screen transition sound ring pattern selection screen # 26 shown in FIG. 6 (no sound pattern 41, only important screen pattern 42, random pattern 43). ) Has been described as being stored in the screen transition sound pattern storage unit 17-1 shown in FIG. After the customer transaction, information about which ringing pattern the customer has used may be stored in the storage unit of the cash card inserted by the customer or in the database 101 of the host computer 100. Then, the information read out at the time of the next transaction of the customer and stored in the screen transition sound pattern storage unit 17-1 may be used again.

  As for the custom pattern, as shown in FIG. 7, it has been described that the customer selects which screen the screen transition sound is made to sound. Again, after the customer's transaction, the customer's selected custom pattern may be stored in the storage of the cash card inserted by the customer or in the database 101 of the host computer 100. And it reads at the time of the said customer's next transaction, it stores in the said screen transition sound ringing pattern memory | storage part 17-1, and you may make it utilize this information again.

  Furthermore, with regard to the custom pattern, it is possible to select a transition sound for different screens for a cash card withdrawal transaction and a bankbook withdrawal transaction. Similarly, after the customer transaction, the customer-selected custom pattern may be stored in the storage unit of the cash card or passbook inserted by the customer, or in the database 101 of the host computer 100. . When storing in the database 101, information on whether the transaction is a cash card transaction or a bankbook transaction is stored together. And at the time of the next transaction by the said customer's cash card or a passbook, this may be read, and it may store in the said screen transition sound ringing pattern memory | storage part 17-1, and you may make it utilize this information again.

  As described above, according to the first embodiment, the screen transition sound of the automatic transaction apparatus can be selected as to which screen transition sound is to be generated when the customer operates to display the screen transition sound. It is possible to provide an automatic transaction apparatus that eliminates the need to make the system fixed. As a result, it is possible to provide a safe and secure automatic transaction apparatus that does not have a risk of being scrutinized or noticed by the surrounding people.

(Second Embodiment)
In the first embodiment, the sound pattern of the screen transition sound is selected by the customer's operation, that is, the screen transition sound to be sounded when the screen is displayed. In the second embodiment, a screen transition sound ringing pattern is determined by an instruction from the host computer 100 connected via the communication unit 9, that is, on which screen display the screen transition sound is sounded. Is.
Since the structure of the automatic transaction apparatus 1 regarding 2nd Embodiment is the same as 1st Embodiment, description is abbreviate | omitted. In the second embodiment, an automatic transaction system is configured by the automatic transaction apparatus 1 and the host computer 100 shown in FIG.

FIG. 12 is a functional block diagram of the host computer according to the second embodiment. The host control unit 71 of the host computer 100 controls the following units. In response to an instruction from the host control unit 71, the host communication unit 72 transmits a message 60 described below to the automatic transaction apparatus 1 and receives a received message (not shown) from the automatic transaction apparatus 1. The database storage control unit 73 reads or writes customer information stored in the database 101 according to an instruction from the host control unit 71. Further, the reception information storage unit 74 stores the transaction information received during the transaction from the automatic transaction apparatus 1 according to an instruction from the host control unit 71.

  FIG. 13 is an explanatory diagram showing a message from the host computer of the automatic transaction system according to the second embodiment. A data header 61 is provided at the head of the message 60, and defines the length of the message that follows. The screen transition sound availability information 62 relating to the present embodiment is provided in the telegram 60, and includes screen transition sound availability 63 and availability 64 for each screen. When the screen transition sound is not sounded, the screen transition sound availability 63 is “No”. When the screen transition sound is sounded, the screen number column 65 and the availability column 66 are described correspondingly. FIG. 13 shows the case of a withdrawal transaction, and screen numbers # 2 to # 4 are “OK” and screen numbers # 5 to # 8 are “No”. When the automatic transaction apparatus 1 receives the screen transition sound availability information 62 of the message 60, the main control unit 12 of the apparatus control unit 10 sends the screen transition sound ringing pattern storage unit 17 to the screen transition sound ringing pattern storage control unit 17. -1 is instructed to be stored.

  FIG. 14 is an explanatory diagram showing the contents stored in the screen transition sound pattern storage unit of the automatic transaction apparatus according to the second embodiment. FIG. 14 shows an instruction pattern 67 that receives an instruction from the host computer 100. For each screen number in the screen number column 68, the screen transition sound column 69 indicates whether or not it is stored.

  In the present embodiment, the host computer 100 determines the ringing pattern of the screen transition sound. The host computer 100 determines the ringing pattern of the screen transition sound from the transaction information received during the transaction from the automatic transaction apparatus 1 and the customer information stored in the database 101 connected to the host computer 100.

  The ringing pattern of the screen transition sound determined by the host computer 100 may be the same as the “no sound” pattern, the “important screen only” pattern, and the “random” pattern described in the first embodiment. Further, when the customer is an elderly person or a person with weak eyesight, the pattern is determined as an elderly pattern that sounds a screen transition sound on all screens. Further, in the case of a young person, the “no sound” pattern that does not sound a screen transition sound on all screens may be determined.

FIG. 15 is a flowchart showing an operation when determining a screen transition sound according to the second embodiment.
S301: The host control unit 71 instructs the host communication unit 72 to store the transaction information received during the transaction from the automatic transaction apparatus 1 in the reception information storage unit 74. Further, the host control unit 71 instructs the reception information storage unit 74 to read customer information and instructs the database storage control unit 73 to read customer information from the database 101.

S302: The host control unit 71 determines whether the customer is an elderly person or a person with weak eyesight. Here, whether or not the customer is an elderly person may be determined from the age included in the customer information read from the database 101. Moreover, you may judge whether it is elderly people from the customer image which the monitoring camera (not shown) with which the automatic transaction apparatus was equipped acquired. Further, whether or not the customer is a person with weak eyesight may be determined from the customer information read from the database 101. In the case of an elderly person or a person with low vision, the host control unit 71 instructs the host communication unit 72 to transmit the screen transition sound availability information 62 of the message 60 with a pattern for elderly people. The pattern for elderly people is a pattern that sounds a screen transition sound on all screens as described above. Thereafter, the process proceeds to step 306. If it is neither an elderly person nor a person with weak eyesight, the process proceeds to step 303.

S303: The host control unit 71 determines whether the customer is a young person. Here, whether or not the customer is a young person may be determined from the age included in the customer information read from the database 101. Moreover, you may judge whether it is a youth from the customer image which the surveillance camera which is equipped with the automatic transaction apparatus acquired (not shown). When it is determined that the user is young, the host control unit 71 instructs the host communication unit 72 to transmit the screen transition sound availability information 62 of the message 60 with a soundless pattern (see FIG. 8A). Thereafter, the process proceeds to step 306. If it is not determined to be a young person, the process proceeds to step 304.

S304: The host control unit 71 determines whether the transaction is expensive from the received transaction information. In this embodiment, in the case of a withdrawal transaction, for example, it is determined whether it is 500,000 yen or more. In the case of a large transaction, the host control unit 71 instructs the host communication unit 72 to transmit the screen transition sound availability information 62 of the message 60 with a pattern (see FIG. 8B) only for an important screen. Thereafter, the process proceeds to step 306. If the transaction is not expensive, the process proceeds to step 305.

S305: The host control unit 71 looks at the past transaction history from the received transaction information and the customer information stored in the database 101, and determines whether the frequency is weekly. When determining weekly, the host control unit 71 instructs the host communication unit 72 to transmit the screen transition sound availability information 62 of the message 60 with a random pattern (see FIG. 8C). Thereafter, the process proceeds to step 306. If it is not determined weekly, the process proceeds to step 306 without determining the pattern.

S306: The host control unit 71 instructs the database storage control unit 73 to store the determined screen transition sound ring pattern in a screen transition sound ring pattern storage unit (not shown) provided for each customer in the database 101. . In subsequent transactions, when the automatic transaction apparatus 1 and the host computer 100 communicate with each other, the automatic transaction apparatus 1 transmits the message 60 shown in FIG. The screen on which the screen transition sound rings can be made variable.

  Further, a specific screen such as “Loan Contract Guidance” or “PIN Change Guidance” may be displayed on the operation display unit 2 of the automatic transaction apparatus 1 according to an instruction from the host computer 100. This is used as a guide to the customer by using the time during communication between the automatic transaction apparatus 1 and the host computer 100. The standby guidance screen for such communication may not have a screen transition sound. However, if a screen transition sound is sounded on a specific screen that uses the time during communication, it will be easier to convey information such as “Loan Contract Guidance” or “PIN Change Guidance” to the customer. . According to the second embodiment, it is possible to provide an automatic transaction system that can sound a screen transition sound appropriately or not according to an instruction from a host computer.

  As described above, according to the second embodiment, it is possible to change the ringing pattern of the screen transition sound according to the customer information managed by the host computer without setting by the customer. Therefore, not only the customer who selected the screen transition sound ring pattern, but also the screen transition sound ring pattern of any customer will be changed, so it is difficult to understand what transactions are being made to the surrounding people. The effect of becoming is obtained. In addition, specific screens such as “Loan Contract Guidance” or “PIN Change Guidance” that are not normally displayed but may be displayed by the host's instructions may be included in the ring pattern instructions from the host computer. Therefore, it is possible to provide an automatic transaction system that can easily convey information to customers.

DESCRIPTION OF SYMBOLS 1 Automatic transaction apparatus 2 Operation display part 11 Device storage part 12 Main control part 13 Operation display control part 14 Operation screen storage control part 15 Speaker control part 16 Sound source storage control part 17 Screen transition sound ringing pattern storage control part 14-1 Operation screen Storage unit 17-1 Screen transition sound ringing pattern storage unit 41 No sound pattern 42 Only important screen pattern 43 Random pattern

Claims (14)

In an automatic transaction apparatus in which a customer operates according to instructions on the screen,
A ringing means for sounding a transition sound when the screen changes,
Transition sound storage means for storing a sound pattern indicating which transition sound is to be sounded at the time of display of a series of screens;
In accordance with the ringing pattern stored in the transition sound ringing storage unit, the control unit causes the ringing unit to ring the transition sound,
An automatic transaction apparatus characterized in that the screen on which the transition sound rings is variable.   The automatic transaction apparatus according to claim 1, wherein the transition sound is made variable based on a customer operation. The automatic transaction apparatus is connected to a host computer via a line,
2. The automatic transaction apparatus according to claim 1, wherein the transition sound is made variable based on an instruction from the host computer.   3. The automatic transaction apparatus according to claim 2, wherein the ringing pattern is a pattern that does not ring the transition sound on all screens.   3. The automatic transaction apparatus according to claim 2, wherein the ringing pattern is a pattern for ringing the transition sound only on an important screen.   3. The automatic transaction apparatus according to claim 2, wherein the ringing pattern is a pattern for randomly ringing the transition sound.   3. The automatic transaction apparatus according to claim 2, wherein the ringing pattern is a pattern for ringing the transition sound on a screen selected by a customer operation.   3. The automatic transaction apparatus according to claim 1, wherein the ringing pattern stored in the transition sound ringing storage means is stored in a medium possessed by the customer after the operation by the customer is completed. In an automatic transaction system having an automatic transaction apparatus for a customer to operate according to instructions on the screen, and a host computer connected to the automatic transaction apparatus via a line,
The automatic transaction apparatus has transition sound ringing storage means for storing a ringing pattern indicating which screen a transition sound is ringed for a series of screens,
An automatic transaction system characterized in that, based on an instruction from the host computer, the ringing pattern is stored in the transition sound ringing storage means, and the screen on which the transition sound rings is variable.   10. The automatic transaction system according to claim 9, wherein the host computer determines the ringing pattern from information received from the automatic transaction apparatus and customer information in a database in the host computer.   When the host computer determines from the information received from the automatic transaction apparatus and the customer information in the database in the host computer that the customer is an elderly person or a customer with low vision, all screen transitions The automatic transaction system according to claim 10, wherein it is determined that a sound is generated.   The host computer determines not to sound all screen transition sounds when it is determined from the information received from the automatic transaction apparatus and the customer information in the database in the host computer that the customer is a young person. The automatic transaction system according to claim 10.   The automatic transaction system according to any one of claims 9 to 12, wherein the ringing pattern stored in the transition sound ringing storage means is stored in the host computer after the operation by the customer is completed. 10. The host computer instructs the automatic transaction apparatus to ring the transition sound in response to a guide screen to a customer using a time during communication with the automatic transaction apparatus. Automated trading system.

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