JP3694823B2 - Automatic transaction equipment - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to an automatic transaction apparatus that is used in a financial institution such as a bank and in which a customer himself / herself performs transactions such as deposit and withdrawal, and more particularly to an automatic transaction apparatus that can be used by a person with visual or auditory impairments. .
[0002]
[Prior art]
Conventionally, an automatic transaction apparatus is installed in a financial institution such as a bank, and a customer can operate it to perform transactions such as deposits and withdrawals.
Such an automatic transaction apparatus has a keyboard that has a display for displaying illustrations and words for guiding the operation to the customer, a numeric keypad for inputting numbers, etc., in order to cause the customer to perform the operation. Is provided.
[0003]
However, in recent years, with the diversification of handling operations and the complexity of operations in automatic transaction devices, only necessary parts are displayed on the screen, and the position pressed on the screen is detected by the touch panel. The key input method has been generalized.
[0004]
On the other hand, in order to deal with visually impaired people, in addition to the touch panel, a conventional key button is arranged and a nameplate indicating the name of the key in braille is pasted at the appropriate position, or a handset or earphone connection port is provided In addition, it has been adapted so that it can be used in the form of tactile and auditory senses such as voice operation guidance, voice input amount, withdrawal amount confirmation and balance notification.
In addition, there was an automatic transaction apparatus equipped with a display (hereinafter referred to as a Braille amount display) that displays the amount of money by mechanically moving up and down the part that changes in braille representing numbers and preparing it for multiple digits. .
[0005]
[Problems to be solved by the invention]
However, the conventional automatic transaction apparatus has the following problems in dealing with visually impaired persons.
First, in the conventional correspondence, the operation guidance by voice such as a handset or an earphone is a correspondence only for visually handicapped persons who are not impaired in hearing. Therefore, information from a voice device such as a handset or earphone cannot help to operate the device.
[0006]
Secondly, there is a problem that the spread of the braille price indicator that works only on the tactile sensation is low. This is because the volume for mounting the braille display is large, so that the recent downsizing of the device has occurred. As a result, the mounting space cannot be secured.
The Braille Amount Indicator displays the number to the customer by driving up and down 12 bars for one Braille number according to the corresponding number display within the range defined as Braille. Since these mechanisms have a plurality of drive systems for a single number, a certain amount of volume is required for mounting, and a general braille amount indicator is used to arrange a plurality of digits. The overall volume required for mounting the display device is large, and there is a limit to downsizing the braille amount display device.
[0007]
In addition, the number of users with disabilities who need these measures for healthy people is very small, and in order to carry out correspondence to people with disabilities for all automatic transaction devices for those few users Since the cost may not be commensurate and the degree of spread of Braille itself is low, voice guidance that is easier to deal with is more important than Braille amount display, and Braille amount display tends to be avoided from implementation.
[0008]
Thirdly, even if it is the only Braille amount indicator that works on the tactile sense, its purpose is limited to the amount indication, so it is not an effective means of communicating information throughout the transaction. There is a point.
For customers with visual and auditory impairments, it is necessary to be able to notify the tactile sensation from the start to the end of the transaction until the individual screen changes or confirmation, but the braille price indicator works. The part is the part that needs to be displayed in the transaction, that is, the deposit amount confirmation and the balance confirmation in the deposit transaction, and the withdrawal amount confirmation and the balance confirmation in the withdrawal transaction. No action is taken except during display.
[0009]
[Means for Solving the Problems]
The automatic transaction apparatus according to the present invention is a means for determining whether an operator of an automatic transaction apparatus is a normal person, a visually impaired person, or a blind person in an automatic transaction apparatus in which a customer himself / herself performs a transaction of a financial institution. When it is determined that the person is blind, the transaction status of the entire transaction from the start to the end of the transaction of the automatic transaction apparatus is formed by one tactile unit and has one drive unit that drives the tactile unit up and down , A first notification means for notifying the operator by tactile sensation by raising and lowering the tactile part, and a transaction from the start to the end of the transaction of the automatic transaction apparatus, which is arranged close to the first notification means Synchronizing at the time of outputting a voice signal over the whole, a second notifying unit for notifying an operation by a tactile sensation different from the first notifying unit and for notifying an abnormality of the automatic transaction apparatus is provided.
[0010]
DETAILED DESCRIPTION OF THE INVENTION
FIG. 1 is a block diagram showing a configuration of an automatic transaction apparatus according to an embodiment of the present invention.
In the figure, 10 is a host computer, 11 is a storage unit in which a customer original book on the host computer 10 side is stored, 12 is a host interface unit for connecting to the host computer 10, 13 is a card reader, and 14 is the first Memory, 15 is a passbook printing device, 16 is a control unit, 17 is a mode switching means for switching modes within the control unit 16, 18 is a monitoring device, 19 is a screen display control unit, 20 is an input key detection unit, 21 Is an audio control / amplification unit, 22 is an audio data memory, 23 is an encoding unit, 24 is a second memory, 25 is a display, 26 is a key input unit, 27 is an output switching unit, 28 is a speaker, 29 is a handset, 30 is a handset hook switch, and 31 is an earphone jack.
[0011]
The handset 29, the handset hook switch 30 and the earphone jack 31 are prepared for the visually handicapped person. The handset 29 or the earphone jack receives the sound from the speaker by picking up the handset 29 or inserting the earphone into the earphone jack 31. It switches to 31 and performs the audio | voice guidance only for a visually impaired person.
Reference numeral 32 denotes a vibrator control unit, and 33 denotes a vibrator. When the voice is being output, the vibrator is vibrated and the transaction progress state is recognized by a tactile sense.
[0012]
34 is a hook switch attached to the vibrator 33, 35 is a Braille amount display control unit, 36 is a Braille amount display drive unit, and 37 is a notification device, which has at least one display unit, In this way, the progress of transactions and confirmation of input keys are recognized by tactile sense. Reference numeral 38 denotes an operation monitoring unit, 39 denotes a hook switch attached to the notification device 37, 40 denotes a coin deposit / withdrawal device, and 41 denotes a bill deposit / withdrawal device.
[0013]
FIG. 2 is a diagram showing the appearance of the automatic transaction apparatus according to this embodiment.
In the figure, 45 is a card customer service port, a customer service port of the card reader 13 for reading customer information such as a financial institution code and an account number from a storage unit of a card-like personal verification medium issued by a financial institution, and 46 a bank account customer service. Service counter of the passbook printing device 15 for reading and writing information in the magnetic storage part of a medium such as a passbook and a single slip, and writing the transaction status to a passbook and a single slip, 47 is a coin contact opening, The customer service of the coin deposit / withdrawal device 40 that handles deposits / withdrawals, 48 is a bill customer service port, the customer service of the bill deposit / withdrawal device 41 that handles deposits / withdrawals of bills, 49 is a braille amount indicator, Indicates the number to the customer by driving up and down 12 bars for one Braille number according to the corresponding number display among the customers specified as Braille. It is intended to display the amount of money La in multi-digit side by side once.
[0014]
FIG. 3 is an enlarged view of the customer operation unit of the automatic transaction apparatus according to this embodiment.
In the figure, 51 is a confirmation key, 52 is a cancel key, 53 is a refund key, 54 is a deposit key, 55 is a numeric keypad, and 56 is a braille nameplate provided for each key.
[0015]
Next, the operation of this embodiment will be described.
First, the display located in the center of the customer operation unit displays the progress of the transaction, displays the input keys necessary for the transaction, detects the position pressed by the customer on the touch panel, and for the automatic transaction device It is to be operated.
In this embodiment, the display and the touch panel operate with respect to a healthy person and a hearing impaired person.
[0016]
Key inputs for visually impaired and blind persons are made with the numeric keypad 55 and various function keys arranged around the display, and a braille nameplate 56 is attached to each key at a corresponding position, and the meaning of the key is held. Notifying customers.
First, the service for the blind is started when the hook switches 34 and 39 attached to the vibrator 33 and the notification device 37 are turned on, or when the personal verification medium of the card-like or passbook inserted at the start of the transaction is stored. When the flag indicating that the person is visually impaired or blind is stored in the department, or the customer information read from the personal verification medium in card form or passbook, This is a case where it is determined that the person is visually impaired or blind as a result of collation with the customer original book stored in the storage unit.
[0017]
For checking against the customer original book stored in the storage unit 11 of the host computer 10, a mode-switching flag cannot be prepared on a card-like or passbook personal verification medium, or it is registered by another financial institution. The identification code of a visually impaired person or blind person can be confirmed by information communication between financial institution hosts.
[0018]
In addition to the above, the service start for the visually handicapped person enters the visually handicapped person mode when it is detected that the handset 29 is hooked up or the earphone is inserted into the earphone jack 31.
In this case, the output switching unit 27 switches the sound from the speaker 28 to be output to the handset 29 or the earphone jack 31.
In the blind person mode, the voice may be switched to the handset 29 or the earphone jack 31. However, in this mode, the voice is also used in order to ensure security so that other customers cannot hear it. It is desirable not to output.
[0019]
Even if a healthy person places a baggage etc. on the hook switch placed on the notification device and the vibrator side and enters the blind person mode, the flag of the storage unit of the personal verification medium of the card or passbook is ON. As soon as it is determined that the customer is a healthy person as a result of checking with the host, the voice is switched to the speaker to alert them not to place their luggage and to conduct transactions in the healthy person mode. Like that.
[0020]
The card reader 13 reads customer information such as a financial institution code and an account number from a card-like personal verification medium and stores the customer information in the first memory 14.
The passbook printer 15 reads customer information and stores it in the first memory 14 when the passbook is used as a personal verification medium. If an identification code indicating a visually handicapped person or a blind person is stored in the card-like or passbook personal verification medium, this is also stored in the first memory 14 together.
[0021]
Then, the mode switching means 17 refers to the first memory 14, and if the identification code exists, the mode switching means 17 switches to the mode corresponding to the identification code. If not, the mode switching means 17 collates with the customer original book of the host computer 10 via the host interface unit 12. If it is determined that the person is visually impaired or blind, switch to the corresponding mode.
In this embodiment, this mode switching means 17 is arranged in the control unit 16 which is the center of the automatic transaction apparatus.
Further, the voice control / amplification unit 21 extracts and amplifies the voice to be output from the voice data memory 22 in accordance with an instruction from the control unit 16 and outputs the amplified voice from the speaker 28 or the like. An output switching unit 27 is provided between the audio control / amplification unit 21 and the speaker 28, and can switch to the audio from the handset 29 or the earphone jack 31.
[0022]
The sound control / amplification unit 21 also transmits a sound signal or a signal indicating that sound is output to the vibrator control unit 32. When these signals are received in the visually impaired person mode or the blind person mode, the vibrator control unit 32 sends a signal to the vibrator 33 to vibrate the vibration plate.
Thereby, the visually impaired or blind customer can sense the progress of the transaction even at the timing when the sound is generated. For example, it is possible to notify a state that cannot be transmitted only by the notification device 37 if it is vibrated in the case of an alert sound when forgetting to remove the medium or when an abnormality occurs.
[0023]
Further, the control unit 16 notifies the encoding unit 23 of the switching timing of the screen and the operation timing of each unit such as the banknote depositing / dispensing device 41, the coin depositing / dispensing device 40, the card reading device 13, and the passbook printing device 15.
The input information input by the key input unit 26 and determined by the input key detection unit 20 is notified to the encoding unit 23 via the control unit 16.
[0024]
In the encoding unit 23, for example, the key input using the data table as shown in FIG. 4 is notified to the customer in correspondence with the number, or the transaction of the automatic transaction apparatus as shown in FIG. Information about various operations in the overall flow is instructed to the notification device.
The data table and information regarding each operation instruction as shown in FIGS. 4 and 5 are stored in the second memory 24.
[0025]
The encoding unit 23 also manages information of the operation monitoring unit 38 of the notification device 37, and notifies the control unit 16 when the operation of the notification device 37 is recognized as abnormal. When the control unit 16 receives an abnormal message from the encoding unit 23, the control unit 16 stops the transaction as the occurrence of a failure, and calls an attendant via the monitoring device 38.
Further, if the encoding unit 23 has a function of notifying the command to the braille amount display unit 49, the braille money display unit 49 can be used instead of the notification device 37. In this case, it is necessary to define the positions of the pins to be driven.
Furthermore, by giving the vibrator control unit 32 control of the encoding unit 23, it is possible to notify the transaction progress state and confirm the key input by the vibrator 33.
[0026]
Here, the configuration of the notification device 37 and the vibrator 33 of this embodiment will be described.
6A and 6B are diagrams illustrating an example of the configuration of the notification device. FIG. 6A illustrates a state where the notification unit of the notification device is lowered, and FIG. 6B illustrates a state where the notification unit of the notification device is raised. is there.
FIG. 7 is a diagram illustrating an example of the configuration of the vibrator.
In the figure, 60 is a solenoid and 61 is a cap, which is attached to a pin inserted into the solenoid 60. 62 is a spring, 63 is an operation confirmation sensor, 64 is a diaphragm, 65 is a leaf spring, 66 is a motor, and 67 is an eccentric cam.
[0027]
As shown in FIG. 6, the notification device controls the solenoid 60 to raise and lower the cap 61 to notify the blind person of the operation pattern as shown in FIG. 4.
Further, as shown in FIG. 7, the vibrator is rotated by attaching an eccentric cam 67 to the motor 66, and the eccentric orbit is changed to vibration by the leaf spring 65 to inform the blind person of the operation status and the like. .
[0028]
In this embodiment, transaction selection keys such as refund, deposit, and balance inquiry are associated with numbers using the data table as shown in FIG. 4, and when a key is entered, the corresponding number is notified from the notification device. Then let the customer know.
In addition, on the transaction selection screen, the corresponding transaction can be executed by inputting a number key.
In this way, not only the amount notification but also the tactile operation notification can be made consistently from the start to the end of the transaction, so that the transaction is possible even if the customer is blind. In addition, guidance by tactile sensation is possible in a small area, and it is possible to easily implement a visually impaired person and a blind person at a low cost, so that the corresponding machine can be spread.
[0029]
In this embodiment, when the operator of the automatic transaction apparatus is a blind person, the transaction status is notified and the input key is confirmed using the vibrator 33 and the notification device 37. The configuration is not limited to the vibrator 33 and the notification device 37, and any configuration may be used as long as it is possible to notify the progress of the transaction and confirm the input key by touch.
[0030]
【The invention's effect】
As described above, according to the present invention, the operator of the automatic transaction apparatus determines whether the operator is a healthy person, a visually impaired person, or a blind person. The progress of the transaction over the entire transaction up to the end, the first notification means is formed by one tactile unit, has one drive unit that drives the tactile unit up and down, and by raising and lowering the tactile unit , The operator is notified by tactile sense, and is synchronized with the output of the audio signal over the entire transaction from the start to the end of the transaction of the automatic transaction apparatus, and the operation is performed by the tactile sense of the second notification means different from the first notification means. Since notification is made when alerting or an automatic transaction device is abnormal, it is possible to notify the operating state that cannot be conveyed only by the first notification means from the start to the end of the transaction using the second notification means. Some blind people feel tactile With the two notification means, the transaction status can be understood easily and consistently from the start to the end of the transaction, so even a blind person can trade, and can be guided by tactile sense in a small area. Since dealing with the blind can be easily realized at a low cost, it has an effect that the corresponding machine can be widely used.
[Brief description of the drawings]
FIG. 1 is a block diagram showing a configuration of an automatic transaction apparatus according to an embodiment of the present invention.
FIG. 2 is a diagram showing an appearance of an automatic transaction apparatus according to an embodiment.
FIG. 3 is an enlarged view of a customer operation unit of the automatic transaction apparatus according to the embodiment.
FIG. 4 is an explanatory diagram for explaining an operation pattern of the notification device.
FIG. 5 is an explanatory diagram for explaining a flow of the entire transaction of the automatic transaction apparatus by the notification apparatus.
FIG. 6 is a diagram illustrating an example of a configuration of a notification device.
FIG. 7 is a diagram illustrating an example of a configuration of a vibrator.
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 10 Host computer 11 Memory | storage part 12 Host interface part 13 Card reader 14 1st memory 15 Passbook printer 16 Control part 17 Mode switching means 18 Monitoring apparatus 19 Screen display control part 20 Input key detection part 21 Voice control / amplification part 22 Audio data memory 23 Encoding unit 24 Second memory 25 Display 26 Key input unit 27 Output switching unit 28 Speaker 29 Handset 30 Handset hook switch 31 Earphone jack 32 Vibrator control unit 33 Vibrator 34 Hook switch 35 Braille amount display control Unit 36 Braille amount display drive unit 37 Notification device 38 Operation monitoring unit 39 Hook switch 40 Coin deposit / withdrawal device 41 Banknote deposit / withdrawal device

Claims (3)

In an automatic transaction device where customers themselves conduct transactions with financial institutions,
Means for determining whether the operator of the automatic transaction apparatus is a normal person, a visually impaired person or a blind person;
When judged as a blind person, the progress of the transaction over the entire transaction from the transaction start to the end of the automatic transaction apparatus is formed by one tactile unit, and has one drive unit that drives the tactile unit up and down A first notifying means for notifying the operator by tactile sensation by moving the tactile part up and down ;
Attention to operation by tactile sensation different from that of the first notification means, which is arranged in the vicinity of the first notification means and is synchronized with an audio signal output over the entire transaction from the transaction start to the end of the automatic transaction apparatus. An automatic transaction apparatus comprising: a second notification means for performing notification when an arousal or an abnormality occurs in the automatic transaction apparatus.   2. The automatic transaction apparatus according to claim 1, wherein the information notified by the first notification means is obtained by encoding transaction information corresponding to a number.   3. The automatic transaction apparatus according to claim 2, wherein the second notification means is formed of a vibrator having a diaphragm, and notifies the operator by tactile sense by vibrating the diaphragm.

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