KR20050068334A - Method for restoring failure of automatic teller machine - Google Patents

Abstract

The service center provides a method of recovering from a failure while checking the status of the failed automatic teller machine through video or screen capture. The automated teller machine adopting the method of the present invention is provided with a camera and a service center connection button. When the service center connection button provided in the cashier control unit of the automatic teller machine is pressed, the automatic teller machine communicates with the service center and transmits the device information. The service center receiving the device information displays the device information on the screen. In the service center, the video communication command or the screen capture command can be transmitted to the connected automatic teller machine. Receiving the command, the automated teller machine sends an image file captured by the camera or an image file captured on the customer transaction screen or the cashier control unit screen to the service center. The service center may check the contents of the screen displayed on the automatic teller machine or the video around the automatic teller machine and take a countermeasure.

Description

{Method for restoring failure of automatic teller machine}

The present invention relates to a method for recovering from a failure in an automated teller machine, and more particularly, to a method for recovering from a fault while checking the state of a failing automated teller machine through a video or a screen capture.

Automatic Teller Machine or Cash Dispenser displays the disability code in the event of a failure, and the bank clerk is failing. In other words, if a failure occurs, the discontinuity screen is displayed on the customer control unit, and the error code and measures are simply displayed on the cashier control unit. The automated teller machine tries to recover automatically first, and if the trouble is not solved, wait for the clerk to press the reset button. However, pressing the reset button continuously without failing over can cause serious device failure. In other words, in the case of a simple disability, the bank clerk can handle it, but in most cases, the service staff calls the service center to receive the disability, and then the service staff visits and takes action.

As a result, when the automatic teller machine fails, the automatic teller machine cannot be used until the service staff visits and recovers.

SUMMARY OF THE INVENTION The present invention has been made in view of this point, and an object of the present invention is to provide a method for quickly recovering from a failure without a visit by a service employee when a failure occurs in the automated teller machine.

Another object of the present invention is to determine the cause of the failure in the service center by capturing and sending a video or transaction screen or the cashier operation screen of the state of the automated financial equipment.

The automated teller machine adopting the method of the present invention is provided with a camera and a service center connection button. When the service center connection button provided in the cashier control unit of the automatic teller machine is pressed, the automatic teller machine communicates with the service center and transmits the device information. The service center receiving the device information displays the device information on the screen.

In the service center, the video communication command or the screen capture command can be transmitted to the connected automatic teller machine. When the video communication command is received from the service center, the automated teller machine starts the video communication with the service center by starting the camera and transmitting the video signal inputted to the camera to the service center. In addition, the service center also transmits a video, and the automated teller machine can perform a two-way video communication by displaying a video signal received from the service center on the screen of the operator. When the video communication end command is received from the service center or the video communication end button is pressed, the video communication with the service center is terminated.

Along with video communication, it is desirable to simultaneously perform voice communication using a microphone and a speaker. That is, when a video communication request is generated, the automatic teller machine performs a two-way voice communication by activating a microphone and a speaker, transmitting a voice signal input to the service center, and outputting a voice signal received from the service center to the speaker.

When the customer transaction screen capture button provided in the automated teller machine is pressed or a capture command is received from the service center, the automated teller machine sends the image file that captures the current screen to the service center and displays it on the screen. The center can check the contents of the screen displayed on the automated teller machine and take countermeasures. Screens that can be captured include a customer transaction screen displayed on the transaction display unit and a cashier control unit screen displayed on the display of the account operator.

On the other hand, the service center may display all the captured screen and video from the automated teller machine on one screen.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a network diagram showing a plurality of financial automation devices (100a, ..., 100n) is connected to the service center 200 through a communication network (N). Representative examples of the automated teller machine (100a, .. 100n) are, but are not limited to, ATMs and ATMs. As the communication network (N), a financial dedicated network such as Communication Control Logic (CCL) or Asynchronous (Asynchronous) (Asynchronous) may be used, and a TCP / IP network may be used, but is not limited thereto.

Figure 2 is a block diagram showing an internal configuration example of an automated teller machine employing the method of the present invention. 2 is a key input unit 120 for inputting an operation command for a financial transaction, a receipt printer 130 for outputting a financial transaction receipt, and a credit card for reading contents recorded on a credit card. A reader 140, a transaction display unit 150 for displaying the financial transaction status, a cashier operating unit 160 for allowing the cashier to control the device, a USB camera 165 connected to the cashier operating unit 160, Cash unit 170 for storing cash and controlling the deposit or withdrawal of cash, the communication line interface unit 180 for communication with the financial transaction server or service center 200, and programs and data necessary for the operation of the device. Memory 190 for storing the control unit 110 for controlling the overall operation of the device.

The key input unit 120 and the transaction display unit 150 may be integrated with a touch screen. Further, depending on the type of device, a bankbook reader capable of reading the contents recorded on the magnetic tape attached to the bankbook, and a bankbook printer for printing transaction details on the bankbook may be further provided. In addition, a check unit may be further provided in an apparatus capable of processing not only cash but also checks.

The controller 110 may be configured by using a microprocessor and a peripheral circuit, or may be configured by a general personal computer.

The communication line interface 180 may be used to download advertisement content or receive a broadcast message in addition to communication with the financial transaction server.

As the memory 190, various memory means such as a hard disk, an optical disk, a CD-ROM, a DVD, as well as a semiconductor memory such as a ROM, a RAM, a flash memory, and the like may be used.

In FIG. 2, the USB camera 165 is illustrated as being connected to the field operator 160, but may be directly connected to the controller 110, or a camera other than the USB camera may be used.

3 shows an example of the appearance of the field operator 160. The cashier operating unit 160 is generally accessible through the rear door of the automated teller machine, so that the cashier opens the back door of the automated teller machine to operate the cashier control unit 160 in the event of a failure or replenishment of the bill. .

The field operator 160 is provided with a display unit 161 of a touch screen type. Alternatively, a general LCD screen and key buttons may be provided instead of the touch screen display unit. In the present invention, the camera operator 165, the microphone 167, and the speaker 169 are further provided in the field operator 160. Camera 165 is preferably configured to be connected to the flexible cable that can be pulled out and bend so as to illuminate the site suspected of failure, but is not limited thereto. The microphone 167 is used to convert the voice of the attendant or the sound generated when the device is operated into an electrical signal and transmit the electrical signal to the service center 200, and the speaker 169 is a failover measure from the service center 200. It is used to output the guide voice.

4A and 4B show screen examples displayed on the display unit 161 of the field operator 160. FIG. The display unit 161 of the cashier control unit 160 is provided with information on a transaction state, an operation state and a state of the main unit, and function buttons related to maintenance of the device. When the attendant presses the maintenance button 401 on the screen of FIG. 4A, a screen as shown in FIG. 4B appears. The screen of FIG. 4B is provided with a service center connection button 403 that allows the attendant to connect to the service center in the event of a device failure. In addition, a button 405 for the accountant to perform video communication with the service center, a button 407 for capturing the customer transaction screen, and a button 409 for capturing the screen of the accountant operator may be provided.

When the accountant presses the service center connection button 403, the automatic teller machine is connected to the service center 200, and the screen of FIG. 5 is displayed on the monitor of the service center 200. The employee of the service center 200 may receive a video or a captured image from the financial automation device using the video communication button 507, the customer transaction screen button 509, and the cashier control unit screen button 511 provided on the monitor. The received video and the captured image are shown on the video communication screen 505, the customer transaction screen 501, and the accountant operator screen 503. Although these screens are displayed at the same time in FIG. 5, only one screen selected by the operation of the video communication button 507, the customer transaction screen button 509, and the cashier control unit screen button 511 is displayed. It is also possible.

Next, the failure recovery procedure of the automated teller machine according to the method of the present invention will be described with reference to FIGS. 6 and 7.

The accountant enters the accountant operation mode by manipulating the accounting operator 160 of the failing financial automation device (601), and presses the service center connection button 403 on the screen as shown in FIG. 4B (603). Then, the automatic teller machine attempts a communication connection with the service center 200 through the communication line interface 180 (605). When the communication center is connected to the service center 200, the automated teller machine transmits information about the device to the service center 200, and the service center 200 displays this on the screen (651).

In this state, the employee of the service center 200 presses the video communication button 507 (653). Then, the service center 200 starts the video communication with the financial automatic device (655, 607). In this state, the employee of the service center 200 visually checks the state of the financial automatic device in which the disorder has occurred and instructs the disaster recovery value by communicating with the clerk. It is made (609). If the failure recovery value is made, the video communication is terminated by the operation of the clerk or the service center staff, and the communication connection between the automatic teller machine and the service center 200 is cut off.

On the other hand, Figure 6 shows a case where the service center staff presses the video communication button 507 video communication with the automated teller machine is made, but if the automated teller machine is connected to the service center to establish a video communication connection It is also possible. In addition, it is also possible for the staff to operate the relay operator 160 to form a video communication connection with the service center 200.

Meanwhile, in addition to the video, it is also possible to capture an image displayed on the transaction display unit 150 or the cashier control unit screen 161 of the automated teller machine and transmit the captured image to the service center 200. The procedure in this case is shown in FIG.

The accountant enters the accountant operation mode by manipulating the accounting operator 160 of the failing financial automatic device (701), and presses the service center connection button 403 on the screen as shown in FIG. 4B (703). Then, the automatic teller machine attempts a communication connection with the service center 200 through the communication line interface 180 (705). When the communication center is connected to the service center 200, the automated teller machine transmits information about the device to the service center 200, and the service center 200 displays this on the screen (751).

In this state, the employee of the service center 200 presses the customer transaction screen button 509 (753). Then, the service center 200 requests the capture of the customer transaction screen to the corresponding automated teller machine (755), and the automated teller machine receiving the request captures the customer transaction screen displayed on the current transaction display unit (707). ) Transmits to the service center 200 (709). Then, the received capture image is displayed on the monitor of the service center 200 (757). In this state, the employee of the service center 200 can identify the cause of the failure by directly checking the customer transaction screen of the failing financial automated machine.

On the other hand, Figure 7 shows a case in which the customer service screen of the automated teller machine is captured by the service center staff pressing the customer transaction screen button 509, but the accountant manipulates the cashier operator 160 to capture the customer transaction screen It is possible to do so.

Screen of the cashier control unit of the automated teller machine can also be captured and transmitted to the service center 200 through a procedure similar to that of FIG. 7.

As mentioned above, although this invention was demonstrated to the several example, this invention is not limited to a specific Example. Those skilled in the art will appreciate that many changes and modifications can be made without departing from the spirit of the invention.

According to the present invention, when the automatic teller machine has a failure, the situation of the automated teller machine can be grasped online at the service center using a video and a screen capture image. It has the effect of being able to recover.

1 is a network diagram showing a plurality of financial automated devices connected to a service center through a communication network.

Figure 2 is a block diagram showing the internal configuration of the automated teller machine employing the method of the present invention.

3 is an example of the appearance of a cashier operator in a financial teller.

4A and 4B are screen examples displayed on the display section of the field operator.

5 is an example of a screen appearing in a service center.

6 is a flowchart illustrating a failure recovery procedure through video communication according to an embodiment of the present invention.

7 is a flowchart illustrating a failure recovery procedure through screen capture according to an embodiment of the present invention.

Claims (8)

When the service center connection button provided in the cashier control unit of the automated teller machine is pressed, the first teller machine transmits device information while communicating with the service center; A second step of starting a video communication with the service center by starting the camera and transmitting a video signal inputted by the camera to the service center when a video communication command is received from the service center; The third step of terminating the video communication with the service center when the video communication end command is received from the service center or the video communication end button is pressed. Disaster recovery method of the automated teller machine, characterized in that it comprises a. The method of claim 1, The method of claim 2, wherein the microphone and the speaker are started, the voice signal input from the microphone is transmitted to the service center, and the voice signal received from the service center is output to the speaker. The method of claim 1, When the customer transaction screen capture button is pressed, the method for failback of the automatic teller machine further comprising the step of transmitting an image file which captures the screen displayed on the current transaction display unit to a service center. The method of claim 1, When the screen capture button of the cashier control unit is pressed, transmitting the image file capturing the screen displayed on the current cashier control unit to the service center. The method of claim 1, Disaster recovery method of the automated teller machine, characterized in that for displaying the video signal received from the service center on the screen of the account operator section in the second step. When the service center connection button provided in the cashier control unit of the automated teller machine is pressed, the first teller machine transmits device information while communicating with the service center; The service center receiving the device information may include the second step of displaying the device information on the screen; A third step of transmitting an image file of the current screen to the service center when a screen capture command is received from the service center; The fourth step of displaying the image file on the screen by the service center Disaster recovery method of the automated teller machine, characterized in that it comprises a. The method of claim 6, When the video communication command is received from the service center, starting the camera in the automatic teller machine and transmitting the video signal inputted to the camera to the service center; Displaying on the screen in the service center receiving the video signal Disaster recovery method of the automated teller machine, further comprising a. The method of claim 7, wherein The service center displays the capture screen and video from the automated teller machine on a single screen.