JP2628369B2 - Information control device for usability information such as cash dispensers - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION [Industrial Application Field] The present invention relates to a cash dispenser (CD) and an automatic teller machine (ATM) installed in an institution such as a financial institution (hereinafter referred to as “ATM”). In a network system that processes business related to CD / ATM), this occurs in the central control unit of the network that controls the communication between each organization and the network controller installed in each organization. Financial institutions that cannot perform transactions when the above-mentioned business cannot be processed due to a failure such as a device failure that occurs or a communication failure that occurs when a signal exceeding the allowable control processing number is input / output to each device. Information about financial institutions that are currently unable to transact when a communication failure occurs, as well as information on whether this failure is temporary. The present invention relates to a device for notifying a user before operating a CD / ATM.

(Prior art)

Conventionally, a network shown in FIGS. 1 and 2 is known as a network constructed for operation control of a CD / ATM.

This network system 1 is usually the center of each financial institution (bank A, bank B, bank C, bank D ...
A communication network central control device 2 for controlling communications between the financial institutions and a communication network installed in the computer center 3 of each financial institution and controlling communication with other financial institutions via the communication network central control device 2 The control device 4, a host computer 5 that processes all services related to the CD / ATM 7 of a specific bank (for example, bank A) via a network, and a host computer 5 installed in a cash corner of each financial institution. CD / AT that controls the operation of CD / ATM7
There is a known M control device 6 which is connected by a communication line and monitors the presence of the device failure and the communication failure by a predetermined method.

With the network system constructed in this way,
The CD / ATM user can use a bank card of Bank B at a cash corner of Bank A, for example.

[Problems to be solved by the invention]

In the conventional network system, when a failure occurs in any device or when a communication failure occurs due to input / output of a signal exceeding the allowable control processing number to each device, the host computer 5 determines which financial institution ( (Partially or entirely) and determine whether the business process can no longer be performed, display the information on a CRT or the like, and notify the staff to that effect. Thereafter, the clerk informs the user of the cash corner that he or she cannot use the cash corner of the corresponding financial institution by a spoken word or the like.

In this regard, it is inevitable that the number of unmanned cash corners that operate without attendants will increase in order to improve the convenience of users as financial institutions introduce the full-day work week system in February 1989. is there.

However, if a device failure occurs in the network central control unit, it becomes impossible to conduct transactions with other financial institutions;
If a device failure occurs in the communication network control device of any of the banks, it becomes impossible to conduct transactions with the bank in which the device failure has occurred; If a communication failure occurs beyond the number of control processes performed by the communication network controller and the network controller, transactions with the bank in which the communication failure occurred cannot be temporarily made; It has been pointed out that the information on the disabling of the cash card of financial institutions or the like cannot be notified before the operation of the CD / ATM, thereby causing a deterioration and confusion of services.

Therefore, an object of the present invention is to provide a financial institution that cannot perform transactions when a device failure occurs in a central communication network central control device that constructs a network system or a communication network control device installed in each institution. When a signal exceeding the allowable control processing number is input and output to the device and a communication failure occurs and business processing can no longer be performed, along with the financial institution that can not do business, determine whether this failure is temporary or not.
Before operating CD / ATM for / ATM users, display and / or
Another object of the present invention is to provide a use availability information notification control device such as a cash dispenser for notifying by voice.

[Means for solving the problem]

A use availability information notification control device such as a cash dispenser or the like according to the present invention is a cash dispenser installed in an institution such as a financial institution, a network system constructed for controlling the operation of an automatic teller machine, A communication network central control device that forms a center of the system and controls communication between the respective institutions; and is connected to the communication network central control device via a communication line,
A communication network control device installed in each engine; connected to the communication network control device, the communication network central control device serving as a device failure signal when a device failure occurs in the communication network central control device and the communication network control device; A host computer that outputs, as a communication failure signal, an address signal indicating the failed device as a failure signal when a communication failure occurs in a communication line connecting the communication network controller and the communication network controller; and receives a failure signal generated by the host computer. Fault signal receiving means, and a notifying means for judging whether or not to use a cash dispenser or the like when a signal to be transmitted when the fault signal receiving means receives the fault signal is input, and notifying the fault signal receiving means. A fault signal receiving unit for receiving a fault signal generated by the host computer, and a communication for transmitting and processing the signal received by the fault signal receiving unit A processing unit, wherein the notification unit receives a signal transmitted from the failure signal receiving unit via the communication processing unit, and when an output signal from the receiving unit is input, a device failure occurs. The device and the communication line in which the communication failure has occurred are determined, the determination result is output to the display control unit as availability information, and the output of the availability information to the voice control unit is set to a standby state, and the detection signal output by the sensor is output. A central processing unit for canceling the standby state by inputting and outputting availability information to the voice control unit; a display control unit for selecting a display content corresponding to the availability information from the central processing unit; and the central processing unit A voice control unit for selecting a voice notification content corresponding to the availability information from the user, a sensor for detecting the presence of a human and outputting a detection signal, and an output table for displaying the display content selected by the display control unit. And a voice output means for outputting voice information of a voice selected by the voice control unit, and a device failure in the communication network central control device and the communication network control device and communication with the communication network central control device. Inform the user of at least one of display and voice of use availability information of a cash dispenser or the like due to a communication failure in a communication line connecting the network control device before operating the cash dispenser or the like. It is characterized by.

(Operation)

After a failure signal generated by a host computer in each financial institution or the like and a code number of the corresponding financial institution or the like are received by the receiving unit, predetermined determination processing is performed by the CPU, and the CPU is installed in a cash corner. The display means displays the name of the financial institution that cannot use the cash card, such as the name of a financial institution, and announces the above information to the customer in response to the detection status of the sensor installed in the cash corner, and allows the CD / ATM user to use the CD / ATM Before operating, the information on the unusable cash card of the financial institution is notified.

〔Example〕

 The present invention will be described with reference to the drawings.

FIG. 3 is a block diagram showing a configuration of an apparatus according to the present invention;
FIG. 4 is a block diagram showing a connection state of the input means and the control object centered on a computer as the control means.

FIGS. 3 and 4 show one bank (A) in the network.
Although the description has been made focusing on the bank, the description of the other banks (bank B, bank C, bank D,...) Is omitted because the same system configuration can be adopted.

In these figures, a network system 11 is connected via a communication line to a communication network central control device 12 around a communication network central control device 12 which forms a center of the network system 11 and controls communication of each financial institution. Communication network control device 14 installed in computer center 13 of each financial institution
And a host computer 15 connected to the communication network control device 14. When a device failure occurs in the communication network central control device 12 and the communication network control device 14, the host computer 15 outputs a device failure signal to a communication line connecting the communication network central control device 12 and the communication network control device 14. When a communication failure occurs, an address signal indicating the occurrence of the failure is output as a communication failure signal.

Reference numeral 16 denotes a CD / ATM control device, and 17 denotes a CD installed at each branch.
/ ATM.

The computer center 13 includes a failure signal receiving unit 18 that receives a device failure signal and a communication failure signal transmitted by the host computer 15 and transmits the signal to a notification unit 21 (21a, 21b, 21c) described below. doing. The fault signal receiving means 18 includes a fault signal receiving section 19 and a communication processing section 20 for transmitting a symbol from the fault signal receiving section 19 to the notifying means 21 via a communication line such as a dedicated telephone line.

The signal sent via the communication processing unit 20 is a notification unit
The notification means 21 notifies the CD / ATM user of the disabling information of the cash card of each financial institution to the CD / ATM user.
For this reason, the notification means 21 includes a notification control unit 22 and a sensor which is installed in a cache corner and detects the presence / absence of a CD / ATM user and outputs a detection signal (using a detection principle of detecting infrared rays emitted by a human. And a sensor using a sensing principle for detecting disturbance of emitted ultrasonic waves) 28 and display means 29 for actually displaying a signal from a display control unit 26 described later.
(For example, an electric bulletin board) and audio output means 30 (for example, a speaker) for actually outputting a signal from an audio control unit 27 described later.

The notification control unit 22 includes a reception unit 23 that receives a signal transmitted from the failure signal reception unit 19 via a communication line via the communication processing unit 20, and a central processing unit (a central unit of the notification control unit 22). CPU 25 and a sensing signal from the sensor 28
Interface (I / O) 24 for sending to CPU and CPU 25
A display control unit 26 for displaying information on the basis of each financial institution's cash card unusable signal from the company, and a voice control unit 27 for notifying by voice similarly to the display control unit 26 are provided. When the output signal from the receiving unit 23 is input, the central processing unit 25 determines the device in which the device failure has occurred and the communication circuit in which the communication failure has occurred, and uses the determination result as the availability information as the display control unit 26. And outputs the usability information to the voice control unit 27 in a standby state, cancels the standby state by inputting a detection signal output from the sensor 28, and outputs the usability information to the voice control unit 27. . Further, the display control unit 26 includes the central processing unit 25
Select the display content corresponding to the usability information from. Further, the voice control unit 27 selects a voice notification content corresponding to the usability information from the central processing unit 25.

(Explanation of Operation) Next, the operation procedure of this device will be described (note that, here, the explanation will be focused on Bank A for convenience).

Communication network central controller 12 that controls communication between banks
If any device failure occurs in the communication network control device 14 of any of the banks B, C, and D other than the bank A, the address indicating the failed communication network control device 14 is used as a device failure signal to indicate that the device failure has occurred. Communication network control device other than the bank
Output to 14. When a signal exceeding the allowable control processing number is input / output to any of the communication network control devices 14 of the banks B, C, and D and a communication failure occurs, an address indicating the bank in which the communication failure occurred is used as a communication failure signal. The data is output to the communication network control device 14 other than the bank in which the failure has occurred.

Bank A's host computer 15 is a communication network controller 14
When a device failure signal or a communication failure signal is input via the, the signal is output to a failure signal receiving unit 19 connected to the host computer 15. Further, when any device failure occurs in the communication network central control device 12, the host computer 15 of Bank A outputs an address indicating the communication network central control device 12 to the failure signal receiving section 19 as a device failure signal.
Further, when the communication network controller 14 of Bank A cannot perform business processing for the same reason as the case of another bank, the address of the communication network controller 14 similarly assigned to itself is used as a communication failure signal. , The address indicating Bank A is output to the failure signal receiving unit 19 as a communication failure signal. Then, the signal is received by the failure signal receiving unit 19 connected to the host computer 15, via a communication processing unit 20 and a communication line that performs communication processing of the received signal by a communication line,
Notification means installed at the cash corner of each bank branch
Sent to 21a. Thereafter, the CPU 25 determines on the basis of these signals, which financial institution's cash card cannot be used from the following conditions.

(1) When a device failure or a communication failure occurs in the communication network central control device, a cash card of a financial institution other than Bank A cannot be used.

(2) When a device failure or a communication failure occurs in a communication network control device other than the bank A, only a cash card of the corresponding financial institution cannot be used.

(3) When a device failure or a communication failure occurs in the communication network control device of Bank A, cash cards of all financial institutions cannot be used.

In accordance with the above determination result, the display control unit 26
The display contents of 29 (for example, an electric bulletin board) are controlled. The following are conceivable as the display contents.

If the device failure described in (1) above occurs: → Currently, bank cards other than Bank A can only be used.

If a device failure occurs in (2) above: → Currently, the following financial institution cash cards cannot be used.

Bank B Bank C Bank D Bank If the equipment failure described in (3) above occurs: → Currently, cash cards of all financial institutions cannot be used.

 If neither fault has occurred: → Welcome.

You can use cash cards from all financial institutions.

When the above-mentioned device failure occurs, it is necessary to find a faulty part of the relevant device and repair it. However, in this case, the CD / ATM user cannot be kept on standby until the recovery.

On the other hand, if a communication failure occurs, recovery is performed when the number of control processing signals of the corresponding device falls within the allowable range.
A TM user can be made to wait for a while. Therefore, it is conceivable that the display content when a communication failure occurs is as follows.

If the communication failure described in (1) above occurs: → Currently, the communication is in a punctuated state and only bank A bank cards can be used. Please wait for a little while.

If a communication failure occurs in (2) above: → Currently, communication is punctured and cash cards from the following financial institutions cannot be used. Please wait for a little while.

Bank B Bank C Bank D Bank If the communication failure described in (3) above occurs: → Currently, communication is punctured and cash cards of all financial institutions cannot be used. Please wait for a little while.

The display means 29 is installed at a place where the CD / ATM user can easily see the inside and outside of the cache corner, for example, above the CD / ATM. In addition to the above display contents, various information may be displayed for the convenience of the CD / ATM user.

Next, voice is considered as a method of notifying the availability information of the cash card. Therefore, a sensor 28 for detecting a human is installed inside the cache corner, and the information is notified only when there is a CD / ATM user. in this case,
The sensor 28, near the entrance inside the cash corner,
Installed on the ceiling, wall, etc., and its sensing signal is
Sent to PU25. Here, when a device failure or a communication failure occurs in the devices 12 and 14, the CPU 25 determines whether or not the cash card of each financial institution can be used as described above, and puts the sound output of the sound control unit 27 into a standby state. And CD / ATM
When the user enters the corner, that is, the sensor
28 senses the person, and the sensed signal is
When input to the PU 25, the CPU 25 cancels the standby state, the voice control unit 27 sends a signal corresponding to the card availability information to the voice output unit 30, and the voice output unit 30 outputs voice. The contents of the audio output may be as follows.

In the event of a device failure in (1) above: → Currently, bank cards other than Bank A cannot be used.

In the event of a device failure in (2) above: → Currently, bank cards of Bank B, Bank C and Bank D cannot be used.

In the above, when used together with the display means 26 described above: → Currently, some financial institutions' cash cards cannot be used.

 For details, please see the electronic bulletin board.

If a device failure in (3) above occurs: → Currently, all financial institution bank cards cannot be used.

 If neither fault has occurred: → Welcome.

You can use cash cards from all financial institutions.

If a communication failure occurs in (1) above: → Currently, communication is punctured and cash cards other than Bank A cannot be used. Please wait for a little while.

If a communication failure occurs in (2) above: → Currently, communication is punctured and bank cards B, C and D cannot be used.

 Please wait for a little while.

In the above case, when used together with the above-mentioned display means 26: → Currently, communication is in a puncture state and cash cards of some financial institutions cannot be used.

 Please wait for a little while.

 For details, please see the electronic bulletin board.

If a communication failure occurs in (3) above: → Currently, communication is punctuated and cash cards at all financial institutions cannot be used.

 Please wait for a little while.

Finally, when the device failure or the communication failure is restored, the restoration signal from the host computer 15 is sent to the failure signal receiving unit 1
9, communication processing unit 20, communication line (for example, dedicated telephone line),
The data is transmitted to the CPU 25 via the receiving unit 23. And CPU
Reference numeral 25 denotes a display control unit 26 or an audio control unit 27 so as to erase the display and audio contents of the above-mentioned cash card unusable information.
Control.

It should be noted that the card unusable information by voice is notified only when the CD / ATM user is inside the cash corner, but the above information is displayed regardless of the presence of the user. However, neither will be notified except during corner hours. In addition, the notifying means enables either one of the display and the voice or the combination of the display and the voice to be set in advance according to the situation.

〔The invention's effect〕

The present invention is configured as described above, and has the following effects.

When a device failure signal and a communication failure signal transmitted from the communication network central control device and the host computer are received by the notification control means, if the device failure signal is input based on the received failure signal, a financial transaction cannot be made. Along with the institution, and the financial institution that is unable to conduct the transaction if a communication failure signal is input, inform the user that this failure is temporary before conducting the transaction by CD / ATM, Before operating the CD / ATM, the user can be notified of financial institutions that can use cash cards and financial institutions that cannot be used by displaying and / or audible messages, which may cause users anxiety and cause unnecessary confusion. And contribute to the improvement of financial services.

[Brief description of the drawings]

1 and 2 are block diagrams showing a CD / ATM network system in a conventionally operated financial institution and the like. FIG. 3 is a block diagram showing a configuration of an apparatus according to the present invention. FIG. 4 is a block diagram showing a connection state of input means and a control target mainly using a computer as control means. 11 Network system 12 Communication network central controller 14 Communication network controller 18 Fault signal receiving means 20 Fault signal receiving unit 21 Notification means 22 Notification control unit

Claims (1)

(57) [Claims] 1. A network system constructed for controlling the operation of a cash dispenser and an automatic teller machine installed in an institution such as a financial institution, and controls the communication between the institutions by forming a center of the network system. A communication network central control device (12), a communication network control device (14) connected to the communication network central control device (12) via a communication line, and installed in each organization; 14), and when a device failure occurs in the communication network central control device (12) and the communication network control device (14), the communication network central control device (12) and the communication network control device ( 14) a host computer (15) that outputs, as a communication failure signal, an address signal indicating the failed device as a failure signal when a communication failure occurs in a communication line connecting the host computer (15); A failure signal receiving means (18) for receiving a failure signal generated by the system, and when a signal to be transmitted when the failure signal receiving means (18) receives the failure signal is input, it is determined whether or not a cash dispenser or the like can be used. A fault signal receiving section (19) for receiving a fault signal generated by the host computer (15); and a fault signal receiving section (19) for receiving a fault signal generated by the host computer (15). A communication processing unit (20) for transmitting and receiving the received signal, wherein the notifying unit (21) receives a signal transmitted from the failure signal receiving unit (19) via the communication processing unit (20) When a receiving unit (23) and an output signal from the receiving unit (23) are input, a device in which a device failure has occurred and a communication line in which a communication failure has occurred are determined, and the determination result is used as display control information as availability information. Unit (26) and the voice control unit (2 A central processing unit (25) that puts the availability information output to 7) in a standby state, releases the standby state by inputting a detection signal output by the sensor (28), and outputs the availability information to the voice control unit (27). And a display control unit (26) for selecting display contents corresponding to the availability information from the central processing unit (25).
A voice control unit (27) for selecting voice notification content corresponding to the availability information from the central processing unit (25); a sensor (28) for detecting the presence of a human and outputting a detection signal; A display unit (29) for outputting and displaying the display content selected by the control unit (26); and a voice output unit (30) for outputting the voice notification content selected by the voice control unit (27). Communication network central controller (12) and communication network controller (14)
Information on the availability of a cash dispenser or the like caused by any of the device failures and communication failures in the communication line connecting the communication network central control device (12) and the communication network control device (14). A use information notification control device for a cash dispenser or the like, which notifies a user by at least one of a display and a voice before operating the user.