JPS60183676A - Monitor system of auto cash dispenser - Google Patents

Abstract

PURPOSE:To enable return of cash and a medium fetched into an auto cash dispenser to a user himself correctly when an operatorless auto cash dispenser develops troubles by providing a monitor and plural communications control circuits and so on. CONSTITUTION:A CPU3 is installed in a central processing center, which is connected through auto cash dispensers ATM1, 2... in branches A, B... and a communications circuit Nc. A monitor 4 is installed in auto cash dispenser monitoring center D, and the ATM1, 2... are connected through other communications circuit Nd. The CPU3 is connected to the monitor 4 through a communications circuit N, which is used as a contact circuit when the ATM develops troubles. It is assumed that after a user inserts a card into an operatorless ATM, troubles occur. Then reference of the center serial number to the CPU3 is automatically executed by the monitor 4. This means that when an operatorless ATM develops troubles, the card and cash fetched into the ATM can be returned to the user himself properly in terms of transaction and running.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Application of the Invention] The present invention relates to an operating system for an automated teller machine, and particularly to an automated machine monitoring system suitable for unmanned operation of an automated teller machine.

[Background of the invention]

If a failure occurs during a transaction in an automated teller machine, the media used for automated transactions, such as cards and passbooks (hereinafter, in some cases, cards and passbooks may simply be referred to as media), may be removed from the machine. However, when an automated teller machine is in unmanned operation, there is no staff stationed nearby, so conventionally, the transaction customer has to wait for a staff member to come running from a distance, or wait for a staff member to arrive from a distance or The only option I had was to give up on the transaction and go to the counter the next day to have my card, passbook, etc. returned, which was extremely inconvenient. In particular, if cash is urgently needed for a payment transaction, if the card was returned, another device could be used, but that is not possible because the card is not returned.

On the other hand, from the bank's point of view, even if they try to return cards, passbooks, etc., it is necessary to make a judgment on whether the transaction is successful or not, and the situation cannot be solved simply by returning the cards, passbooks, etc. Furthermore, even if cards, bankbooks, etc. are to be returned, since the device is in unmanned operation, it is not possible to determine whether or not the transaction customer is currently in front of the device, and there is a risk that someone else may take it away by mistake.

[Purpose of the invention]

An object of the present invention is to solve the above-mentioned drawbacks of the conventional technology, and to provide a system for unmanned operation of automatic teller machines, in which the media and cash taken into the automatic teller machine when a failure occurs can be transferred to transaction customers without errors in transaction operations. The purpose is to provide an automatic machine monitoring system that can be returned to the person in question.

[Summary of the invention]

In order to achieve the above object, the present invention includes a plurality of automatic teller machines, a monitoring device that monitors the operation of the plurality of automatic teller machines via a communication line, and a separate communication system for the plurality of automatic teller machines. In a cash processing system having a central processing unit that is connected via a line and performs transaction processing, the automatic teller machine is provided with a monitoring control unit that transmits and receives fault information to and from the monitoring device, and The device includes a first communication control circuit that controls transmission and reception of fault information between the plurality of automated teller machines, a second communication control circuit that communicates with the central processing unit, and a second communication control circuit that controls the transmission and reception of fault information between the plurality of automated teller machines. a display device that displays the status of the automated teller machine, and when a failure occurs in the automated teller machine during a transaction, the automated teller machine transmits transaction information to the monitoring device and The monitoring device that has received the information displays the contents on the display device, and transmits the transaction information from the second communication control circuit to the central processing unit to determine whether or not the transaction has been completed; The monitoring device is characterized in that it receives the judgment, displays the result on a display device, and shows recovery procedures for the automatic teller machine.

[Embodiments of the invention]

An embodiment of the present invention will be described below with reference to the drawings.

FIG. 1 shows an automated teller machine i! which shows an embodiment of the present invention.
(hereinafter referred to as ATM) is a configuration diagram of an unmanned operation system.

A central processing unit 3 is installed in the central processing center C, and this central processing unit 3 handles the ATMIs, 2, . and is connected via a communication line Nc.

On the other hand, a monitoring device 4 is installed in the automatic machine monitoring center D, and ATMIs 2, . . . are connected to this monitoring device 4 via another communication line Nd.

The central processing unit 3 has a file for each individual transaction customer,
Modify the file according to each ATM transaction. The monitoring device 14 receives operational information from the ATV, displays the contents on a display, and allows the monitoring personnel to grasp the operational status. In addition, the central processing unit 3 and the monitoring device 4 are connected to the communication port @
N and use it as a communication line in the event of an ATM failure (how to use it will be described later).

FIG. 2 is an internal configuration diagram of the ATM.

5 is a main control unit including a microprocessor, which sequentially controls the entire device according to transaction procedures. 6 is a magnetic card.
It is a reader/writer, and the transaction customer uses the magnetic card 6' at AT.
When inserted into M, the information is read and passed to the main control unit 5. Reference numeral 7 denotes a statement printing section which receives transaction detail data (transaction customer's name, balance, account number, etc.) from the main control section 5, prints it on a statement slip 7', and releases it to the transaction customer. Reference numeral 8 denotes a banknote dispensing machine, which discharges banknotes 8' to the outside of the apparatus according to instructions from the main control section 5. Reference numeral 9 denotes a bankbook printing section, from which information on the magnetic strip attached to the bankbook 9' can be read or written.

Reference numeral 10 denotes a banknote deposit machine, which determines the denomination and authenticity of the banknote 8' inserted by the transaction customer, determines the deposit amount, and transfers the deposited amount to the main control section 5. A display control section 11 controls the guidance display temperature 13 according to instructions from the main control section 5, and displays guidance in accordance with the order of transactions. Reference numeral 12 denotes an operation input control section that passes operation information of the operation buttons 14 to the main control section 5. 1
5 is the central processing unit; 'i 3 Which connection control unit handles transaction 4
i7 I? FJ, is exchanged with the central processing unit 3 via the communication line Nc. Reference numeral 16 denotes a monitoring control unit that connects with the monitoring device 4.

By configuring ΔTM as described above, transactions such as payments, deposits, balance inquiries, and passbook entries are automated.

FIG. 3 shows that Δ'I' M shown in FIG.
It is a figure which shows the processing flow when performing a deposit transaction using G. In the figure, PC on the right side is a progress counter that functions as a program counter, and is a counter that is counted in the order of transaction processing.

The progress counter (program counter) [)C and transaction processing will be explained below with reference to FIG.

First, when the progress counter Pc is rOJ, ΔTM is in a transaction selection waiting state and is waiting for the transaction customer to select the transaction type with the button (301).

When the transaction customer presses the [Deposit hJ] button in this state, the control unit 5 sets the progress counter pc to ``1'' and waits for the insertion of the passbook (302). At this time, the guidance display 13 displays "Please insert your bankbook." When a transaction customer inserts a passbook into the passbook printing section 9, the progress counter PC
Set it to "2" to read the information on the magnetic stripe attached to your passbook. This magnetic stripe records at least the bank code, branch code, account number, and front bar, and is used as personal information when updating files in the central processing unit 23.

If the inserted passbook is valid, the process then waits for deposited banknotes to be inserted (303). When a transaction customer inserts a banknote into the banknote deposit filO, the system enters a banknote counting state, takes in the banknotes one by one, and determines the denomination 'I'll'.

After calculating the deposit amount, the amount is displayed on the guidance display J3 and the transaction customer confirms.The transaction waits for confirmation of the amount (304, :30,") ),, the transaction customer presses the confirmation button. When you press , progress counter 1)C becomes r3)
At the same time, the personal information read from the magnetic storage tube and the deposit amount information are connected through the connection control unit 15.
and performs Chuo Expressway (a) to the central processing unit 3 (306).

At this time, Δ'1'M sets the progress counter PC to "4" and waits for a response message from the central processing unit i't3. Upon receiving the deposit information and deposit amount information from Δ′[M, the central processing unit vj 3 checks the validity of the contents and determines whether the information is valid or not.
If JL is 1, the file is updated and at least the updated balance data, If'<drawing serial number (S'
l Send the data for printing on the passbook to ΔGoM (307), Δ゛1
When M receives the central message from the central processing unit 3, it sets the progress counter l)C to ``5'', cashes out the cash already counted to 11, and prints out the bankbook (3).
1, this f)
When the series of operations is completed, the progress counter I〕C is set to ``6''.
Return the passbook as (3) 1). When the transaction customer pulls out the bankbook, the progress counter l)C is reset to [0] and the transaction type selection state is returned.

The transaction of n' by two people using bankbooks has been described in detail above, but if a failure occurs during this transaction, the measures to be taken will differ depending on the progress counter value at the time the failure occurs.

That is, the progress counter I)C is "O" or "1".
If so, please inform the transaction customer [Currently handling 11. Display J and try to repeat 8]'M 111,)7-Nige.

When the progress counter I) C is r2J, y or r3J, it is necessary to return the banknotes since they have taken in +l(5).When the progress counter PC is r/IJ,
The handling is delicate, and the issue is whether the files in the central processing unit have been updated or not. If the file has been updated, the transaction is deemed to have been completed and you only need to return the banknotes without returning the banknotes. Both must be returned.

Progress counter F) When C is "5", files t, J
The passbook has been updated and the transaction has been completed, so I return the passbook.However, since the passbook is unrecorded, a guidance message will be displayed for the client to come to window L'1 at a later date, and the passbook will be returned. When the progress counter rlC is [to J's 11!1'', the !t!book has already been completed, so it is sufficient to return the passbook to IP Net.

The measures to be taken in the event of a failure are as follows: If the staff member is near Δ1"M, the staff member will respond to the transaction customer and discard the banknotes and banknotes. In the case of unmanned operation, The monitor at the monitoring center 1) will interact with trading customers. 1st
In the connection supply between the ATV and the monitoring center D shown in the figure, the operational status of the ATM is determined by the monitoring control unit 1 of Δ′1′M.
6, the monitoring device 4 is notified.

FIG. 4 is a schematic diagram of the monitoring device 4.

In FIG. 4, 17 is a control unit including a microprocessor, and 18 is a first control unit that controls communication of the number of ATM
The communication control unit 19 communicates with the central processing unit 3
3 (n control unit, 20 is Δ′I″M
21 is a keyboard on which keys for remotely controlling ΔT M are arranged.

When the failure information from ΔT M is received by the communication control unit 18, the information is displayed on the display 20. To recover a faulty ATM, use the keyboard (: 21
By operating , a restoration I11 instruction is sent to Δ1''M through the first communication control unit 18, and Δl'M performs a restoration operation in accordance with the instruction.

FIG. 5 shows that when 8'rM becomes a failure, the monitoring device 4 is used to monitor (-1 is 1'--, which performs failure recovery, and the order is l.
It is a figure.

First, the monitoring device 4 receives fault information from the ATM (at least progress counter information, if the medium such as a card or passbook is an ATM).
When the information 5 (including the fault code indicating the cause of the fault) is received (501, 502), it is displayed on the nice play 20 in the format shown in FIG. The supervisor determines and instructs appropriate treatment for ΔTM based on the display on the display 20, especially the progress counter value.

In other words, the progress counter T"C is "0" or "1".
At this time, the ATM has not yet taken in the medium, so the monitor issues a recovery instruction to Δ'[M from keyboard 1 (21) (503,!'116). Progress counter PC
When is r2J or "3", the file in central processing center C has not been changed, so an attempt is made to return a banknote, etc. to Jru with the remaining media information (504.509). At this time, the supervisor: It is necessary to determine whether or not media such as banknotes and passbooks will be returned to legitimate transaction customers. Therefore, in this embodiment, by using the manual 4111 number that is generally performed during normal transactions, the ilT degree "i'F 1lII" is used even when returning the medium.
: The transaction customer is instructed to enter the number on the guidance display I3 of Δ-1"N4. When the identity verification is completed, the monitor sends a banknote return instruction to the ATV,
Return the banknotes from the banknote deposit machine 10 (510.5■1
). Next, send a passbook return 11 instruction (11) to return the passbook, and when both the banknotes and the pass 11f4 are returned, a recovery instruction is given to Hego M (512, 516).

When the progress counter PC is "4", it is first determined whether the file in the central processing center C has been updated. At this time, the 11 points for one match include the transaction customer's 11th seat number, the branch number where ΔTM is installed, the ATM terminal number, the transaction type, etc.
There is a transaction serial number in TM.

Through the monitoring device 4, the transaction information is sent to the ATM via the monitoring device 4 along with the transaction information listed in 1-1, and the transaction serial number is sent to the central processing center C, where the center serial number is verified.
By comparing the transaction serial number in A'rM with the center serial number recorded in the central processing unit 3, it is determined whether the file has been updated, that is, whether the transaction has been completed or not (507, 508).

If the file in the central processing center C has not been updated, the bankbook and banknotes are returned in the same way as when the progress counter PC is "2" or r3J (509.51O2511, 512). If it has been updated, only the passbook will be returned after verifying the identity as described above (513.514.5I5).

When the progress counter is "5" or "6", the file update is completed and the transaction has been completed, so only the passbook is returned (506.513.51/l, 515).

In the above manner, the monitoring center's information (l is AT
When a failure occurs in M, an attempt is made to resolve the failure with the transaction customer, but the only problem here is how to inquire about the center serial number. In other words, if the monitoring r1 is fi based on the transaction information + IJ of the center serial number inquiry (8'FM), if the monitoring staff makes a human error or misunderstanding during the inquiry, 1 Herapur will be charged for the return of cash. There is a risk.

Additionally, +1) 3, numbers, etc. are personal information that should be kept secret, and it is not advisable for the monitors to directly learn about them. Therefore, in order to avoid the troubles listed in - in 9Q, we have taken the following measures.

FIG. 6 shows a display screen of the display 20 of the monitoring device i4. In this screen, the branch a-r3 surrounded by a double frame,
Δ-r M number, transaction type, 0-fold number --3. A 71-
The h-transaction serial number is information necessary when inquiring about file updates in the central processing unit 3, but among these, the "j-location number and the A 'l' M transaction serial number, which are surrounded by a dashed line, are This information is not directly relevant to the monitor, so it is not displayed.In addition, information such as progress counters, fault codes, and residual media is necessary information when the monitor attempts to recover from a fault, so it must be displayed.

Now, regarding the method of inquiring the center serial number to the central processing unit 3, when the transaction information at the time of failure is transmitted from the ATM, the monitoring device 4 displays the above-mentioned information, and also displays the second The information enclosed by the double frame in FIG.

Therefore, the supervisor does not need to input necessary information from the keyboard to inquire about the center serial number, and input errors can be avoided. In the central processing unit 3, 1
2: Based on the transaction information from the two-view device 4, it is determined whether the transaction has been completed or not, and the result is sent back to the monitoring device 5/\\. Here, the monitoring device 4 collects the transaction information of ΔT M and the central processing unit rr! It is also determined whether the transaction has been completed or not from i3, the medium to be returned is determined, and the return instruction shown in the dotted line frame in Fig. Display one thing.

By seeing this display, the lifeguard will be able to
11 operations can be executed without fail. .

As shown in (2) below, the monitoring device 4 automatically queries the center serial number to the central processing unit 3, and furthermore, the monitoring device 4 updates the file obtained as a result of the center serial number query and completes the transaction. 1. Information on whether or not it was received is [:l′!] from Δ゛1゛M. L! By determining the media to be returned based on the transaction information and automatically displaying the determined media on the display 20, the monitor can always provide the customer with the appropriate information.
〃:I can perform failure recovery from a remote location without making mistakes when returning media, and without causing trouble with customers regarding cash. It becomes possible to do so.

In addition, although the explanation was limited to deposit transactions using passbooks, it goes without saying that the present invention can also be applied to payment transactions using cards, bookkeeping transactions, etc.

〔Effect of the invention〕

As explained below, the automatic machine monitoring system of the present invention enables the automatic machine monitoring system of the present invention. For example, when operating an automated teller machine unmanned,
To make it possible to return media such as cards and passbooks and cash taken into an automatic teller machine to a transaction customer without any error in transaction operation when a failure occurs.

[Brief explanation of the drawing]

Fig. 1 is a 4i power diagram of an unmanned operation system of 8TM showing an embodiment of the present invention, Fig. 2 is a diagram for explaining the internal configuration of the ATM in Fig. 1, and Fig. 3 is a diagram based on a passbook. Figure 4 is a diagram showing the processing flow of a deposit transaction, Figure 4 is a configuration diagram showing the monitoring device according to Figure 1, Figure 5 is a flowchart 1-1 showing the failure recovery procedure of the monitor, and Figure 6 is a flowchart of the monitoring equipment. FIG. 3 is a diagram for explaining display contents on a display. 1.2: ΔT M, 3: Central processing unit, 4: Monitoring device,
17: control unit, 18: first communication control unit. 19: second communication control unit, 2o: display. 2J: Keyboard. Agent: Patent Attorney Akio Takahashi Figure 1 Figure 3

Claims (1)

[Claims] (1) A plurality of automatic teller machines, a monitoring device that monitors the operation of the plurality of automatic teller machines via a communication line, and a plurality of automated teller machines connected via another communication line to conduct transactions. In a cash processing system having a central processing unit that performs processing, the automated teller machine is provided with a monitoring control unit that transmits and receives failure information to and from the monitoring device, and the monitoring device includes A first communication control port v that controls transmission and reception of failure information with the transaction device
8, a second communication control circuit that communicates with the central processing unit, and a display device that displays the status of the plurality of automated teller machines; If this occurs, the automatic teller machine transmits transaction information to the monitoring device, and the monitoring device that receives the transaction information displays the content on the display device, and also controls the second communication control. The transaction information is transmitted from the circuit to the central processing unit to determine whether or not the transaction has been completed, and the monitoring device receives the determination and displays the result on a display device, and performs a recovery procedure for the automatic teller machine. An automatic machine monitoring system characterized by: